1st Line Support Jobs in the City of London

First Line Support
Central London > City of London

The median First Line Support salary in the City of London is £27,500 per year, according to job vacancies posted during the 6 months leading to 21 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
21 Jun 2024
Same period 2023 Same period 2022
Rank 166 200 293
Rank change year-on-year +34 +93 -59
Permanent jobs requiring a 1st Line Support 12 19 12
As % of all permanent jobs advertised in the City of London 0.36% 0.43% 0.16%
As % of the Job Titles category 0.37% 0.45% 0.16%
Number of salaries quoted 9 15 12
10th Percentile £23,350 £22,800 £21,475
25th Percentile £26,000 £23,863 £23,688
Median annual salary (50th Percentile) £27,500 £27,500 £24,750
Median % change year-on-year - +11.11% -10.00%
75th Percentile £29,500 £30,000 £26,938
90th Percentile £34,500 £30,300 £36,575
Central London median annual salary £27,500 £28,000 £25,000
% change year-on-year -1.79% +12.00% -16.67%

All Permanent IT Job Vacancies
City of London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 3,233 4,256 7,303
% of permanent jobs with a recognized job title 96.05% 96.29% 95.58%
Number of salaries quoted 2,493 3,534 5,656
10th Percentile £41,250 £42,000 £45,000
25th Percentile £53,750 £55,000 £56,250
Median annual salary (50th Percentile) £73,500 £75,000 £72,500
Median % change year-on-year -2.00% +3.45% -
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £115,000 £108,750
Central London median annual salary £72,500 £74,744 £72,500
% change year-on-year -3.00% +3.10% +3.57%

1st Line Support
Job Vacancy Trend in the City of London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 1st Line Support in the City of London

1st Line Support
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing 1st Line Support in the City of London.

Salary trend for 1st Line Support in the City of London

1st Line Support
Salary Histogram in the City of London

Salary distribution for jobs citing 1st Line Support in the City of London over the 6 months to 21 June 2024.

Salary histogram for 1st Line Support in the City of London

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 21 June 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 1st Line Support in the job title.

1 11 (91.67%) Customer Service
2 10 (83.33%) Azure
3 9 (75.00%) Microsoft 365
4 8 (66.67%) Windows
5 7 (58.33%) Microsoft
6 6 (50.00%) Active Directory
6 6 (50.00%) Social Skills
7 5 (41.67%) Microsoft Intune
8 4 (33.33%) AWS
8 4 (33.33%) Amazon EC2
8 4 (33.33%) Self-Motivation
8 4 (33.33%) Microsoft Office
8 4 (33.33%) Microsoft Exchange
8 4 (33.33%) TCP/IP
9 3 (25.00%) DNS
9 3 (25.00%) DHCP
9 3 (25.00%) SharePoint
9 3 (25.00%) Entra ID
9 3 (25.00%) Windows 10
9 3 (25.00%) Customer Experience
10 2 (16.67%) Video Conferencing
10 2 (16.67%) Analytical Skills
10 2 (16.67%) ITSM
11 1 (8.33%) Law
11 1 (8.33%) Cisco
11 1 (8.33%) Cisco IOS
11 1 (8.33%) Time Management
11 1 (8.33%) MCDST
11 1 (8.33%) Degree
11 1 (8.33%) JIRA

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (33.33%) Microsoft Exchange
2 3 (25.00%) SharePoint
Applications
1 4 (33.33%) Microsoft Office
Cloud Services
1 10 (83.33%) Azure
2 9 (75.00%) Microsoft 365
3 4 (33.33%) Amazon EC2
3 4 (33.33%) AWS
4 3 (25.00%) Entra ID
5 1 (8.33%) OneDrive
Communications & Networking
1 4 (33.33%) TCP/IP
2 3 (25.00%) DHCP
2 3 (25.00%) DNS
3 1 (8.33%) Cisco IOS
Development Applications
1 1 (8.33%) JIRA
General
1 6 (50.00%) Social Skills
2 2 (16.67%) Analytical Skills
3 1 (8.33%) Law
3 1 (8.33%) Presentation Skills
Miscellaneous
1 4 (33.33%) Self-Motivation
2 2 (16.67%) Video Conferencing
Operating Systems
1 8 (66.67%) Windows
2 3 (25.00%) Windows 10
Processes & Methodologies
1 11 (91.67%) Customer Service
2 3 (25.00%) Customer Experience
3 2 (16.67%) ITSM
4 1 (8.33%) Agile
4 1 (8.33%) Change Control
4 1 (8.33%) Infrastructure Engineering
4 1 (8.33%) Tech Ops
4 1 (8.33%) Time Management
Qualifications
1 1 (8.33%) Computer Science Degree
1 1 (8.33%) Degree
1 1 (8.33%) MCDST
1 1 (8.33%) MCP
1 1 (8.33%) MCSA
1 1 (8.33%) Microsoft Certification
System Software
1 6 (50.00%) Active Directory
Systems Management
1 5 (41.67%) Microsoft Intune
Vendors
1 7 (58.33%) Microsoft
2 1 (8.33%) Apple
2 1 (8.33%) Cisco