Period
to 24 January 2020

The median annual salary for a Support Engineer was £35,000 in advertised job vacancies in the City of London during the 6 months to 24 January 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
Central London > City of London
6 months to
24 Jan 2020
Same period 2019 Same period 2018
Rank 129 117 129
Rank change year-on-year -12 +12 +22
Permanent jobs requiring a Support Engineer 215 268 247
As % of all permanent IT jobs advertised in the City of London 2.35% 2.59% 2.35%
As % of the Job Titles category 2.47% 2.71% 2.47%
Number of salaries quoted 206 249 231
City of London median annual salary £35,000 £37,500 £37,500
Median salary % change year-on-year -6.67% - +10.29%
10th Percentile £24,250 £22,500 £24,500
90th Percentile £72,500 £60,000 £62,500
Central London median annual salary £35,000 £37,500 £37,500
% change year-on-year -6.67% - +11.11%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 8,716 9,882 10,017
% of permanent IT jobs with a recognized job title 95.17% 95.67% 95.12%
Number of salaries quoted 7,543 8,826 8,927
City of London median annual salary £65,000 £65,000 £60,000
Median salary % change year-on-year - +8.33% +4.35%
10th Percentile £36,480 £36,125 £36,150
90th Percentile £97,500 £95,000 £93,750
Central London median annual salary £65,000 £62,500 £60,000
% change year-on-year +4.00% +4.17% +4.35%

Support Engineer
Job Vacancy Trend in the City of London

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Support Engineer in the City of London

Support Engineer
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the City of London.

Salary trend for Support Engineer in the City of London

Support Engineer
Salary Histogram in the City of London

The salary distribution of IT jobs citing Support Engineer in the City of London over the 6 months to 24 January 2020.

Salary histogram for Support Engineer in the City of London

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 24 January 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Support Engineer in the job title.

1 144 (66.98%) Windows
2 102 (47.44%) Office 365
3 100 (46.51%) Active Directory
4 87 (40.47%) Microsoft
5 86 (40.00%) Windows 10
6 54 (25.12%) Finance
7 51 (23.72%) Linux
7 51 (23.72%) Windows Server
8 50 (23.26%) Windows 7
9 47 (21.86%) Microsoft Office
10 45 (20.93%) VMware
11 41 (19.07%) SQL
12 36 (16.74%) Python
13 35 (16.28%) Problem-Solving
14 34 (15.81%) MS Exchange
14 34 (15.81%) TCP/IP
15 32 (14.88%) Microsoft Certification
16 30 (13.95%) Azure
17 27 (12.56%) Windows Server 2012
17 27 (12.56%) Cisco
18 26 (12.09%) Unix
19 25 (11.63%) ITIL
19 25 (11.63%) DNS
19 25 (11.63%) Wireless
20 24 (11.16%) PowerShell
21 23 (10.70%) Citrix
21 23 (10.70%) Hedge funds
22 22 (10.23%) DHCP
22 22 (10.23%) LAN
22 22 (10.23%) VoIP

Support Engineer Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (15.81%) MS Exchange
2 13 (6.05%) Exchange Server 2010
3 9 (4.19%) Exchange Server 2013
3 9 (4.19%) SharePoint
4 7 (3.26%) Apache
4 7 (3.26%) IIS
5 5 (2.33%) JBoss
5 5 (2.33%) Tomcat
6 2 (0.93%) IBM Notes
6 2 (0.93%) Skype for Business
7 1 (0.47%) Confluence
7 1 (0.47%) EPiServer
7 1 (0.47%) Exchange Server 2007
Applications
1 47 (21.86%) Microsoft Office
2 3 (1.40%) Microsoft Excel
2 3 (1.40%) Microsoft PowerPoint
3 2 (0.93%) MS Visio
Business Applications
1 4 (1.86%) Dynamics CRM
2 3 (1.40%) SnowdropKCS
3 1 (0.47%) Dynamics NAV
Cloud Services
1 102 (47.44%) Office 365
2 30 (13.95%) Azure
3 19 (8.84%) AWS
4 13 (6.05%) SaaS
5 6 (2.79%) G Suite
6 2 (0.93%) Azure Active Directory
6 2 (0.93%) Dynamics 365
7 1 (0.47%) GCP
7 1 (0.47%) Mimecast
7 1 (0.47%) OneDrive
Communications & Networking
1 34 (15.81%) TCP/IP
2 25 (11.63%) DNS
2 25 (11.63%) Wireless
3 22 (10.23%) DHCP
3 22 (10.23%) Firewall
3 22 (10.23%) LAN
3 22 (10.23%) VoIP
4 21 (9.77%) WAN
5 7 (3.26%) Wi-Fi
6 6 (2.79%) VLAN
6 6 (2.79%) Wireshark
7 4 (1.86%) Internet
7 4 (1.86%) Skype
7 4 (1.86%) SMTP
7 4 (1.86%) VPN
8 3 (1.40%) BGP
8 3 (1.40%) OSPF
8 3 (1.40%) Remote Desktop
9 2 (0.93%) NAS
10 1 (0.47%) Unified Communications
Database & Business Intelligence
1 15 (6.98%) KDB
2 12 (5.58%) SQL Server
3 5 (2.33%) Blockchain
4 3 (1.40%) SQL Server 2014
5 2 (0.93%) SQL Server 2012
6 1 (0.47%) Apache Ignite
6 1 (0.47%) MongoDB
6 1 (0.47%) MySQL
6 1 (0.47%) Oracle Database
Development Applications
1 4 (1.86%) JIRA
2 2 (0.93%) Git (software)
3 1 (0.47%) git-flow
3 1 (0.47%) Jenkins
3 1 (0.47%) Maven
3 1 (0.47%) Octopus Deploy
3 1 (0.47%) Postman
3 1 (0.47%) TeamCity
3 1 (0.47%) Visual Studio
3 1 (0.47%) Visual Studio Team System
General
1 54 (25.12%) Finance
2 15 (6.98%) Marketing
3 11 (5.12%) Back Office
3 11 (5.12%) Banking
3 11 (5.12%) Telecoms
4 9 (4.19%) Front Office
5 8 (3.72%) Law
6 7 (3.26%) Advertising
7 2 (0.93%) Electronics
7 2 (0.93%) French Language
7 2 (0.93%) Investment Banking
7 2 (0.93%) Manufacturing
7 2 (0.93%) Public Sector
7 2 (0.93%) Retail
8 1 (0.47%) Dutch Language
8 1 (0.47%) Financial Institution
8 1 (0.47%) German Language
8 1 (0.47%) Legal
8 1 (0.47%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 16 (7.44%) FIX Protocol
2 7 (3.26%) .NET
3 6 (2.79%) WebSockets
4 4 (1.86%) CSS
4 4 (1.86%) Web Services
5 3 (1.40%) COM
5 3 (1.40%) HTML
6 2 (0.93%) Spring
6 2 (0.93%) XML
7 1 (0.47%) .NET Framework
7 1 (0.47%) Elastic Stack
7 1 (0.47%) Hibernate
7 1 (0.47%) iBATIS
7 1 (0.47%) iOS SDK
7 1 (0.47%) JSON
7 1 (0.47%) REST
7 1 (0.47%) RESTful
7 1 (0.47%) Swing
7 1 (0.47%) UIKit
7 1 (0.47%) XSLT
Miscellaneous
1 23 (10.70%) Hedge funds
2 12 (5.58%) Self-Motivation
3 10 (4.65%) Analytical Skills
4 9 (4.19%) Video Conferencing
5 8 (3.72%) Management Information System
6 7 (3.26%) Blackberry
6 7 (3.26%) Equities
7 6 (2.79%) Data Centre
8 5 (2.33%) Client/Server
9 4 (1.86%) iPhone
9 4 (1.86%) Replication
10 2 (0.93%) CCTV
10 2 (0.93%) Clustering
10 2 (0.93%) Fixed Income
11 1 (0.47%) Public Cloud
11 1 (0.47%) Smartphone
11 1 (0.47%) User Experience
Operating Systems
1 144 (66.98%) Windows
2 86 (40.00%) Windows 10
3 51 (23.72%) Linux
3 51 (23.72%) Windows Server
4 50 (23.26%) Windows 7
5 27 (12.56%) Windows Server 2012
6 26 (12.09%) Unix
7 14 (6.51%) Apple iOS
8 13 (6.05%) Mac OS X
8 13 (6.05%) Windows Server 2008
9 11 (5.12%) Android
10 10 (4.65%) Mac OS
11 8 (3.72%) Windows Server 2003
12 7 (3.26%) Red Hat Enterprise Linux
13 3 (1.40%) VMS
14 2 (0.93%) Ubuntu
14 2 (0.93%) Windows 8
15 1 (0.47%) CentOS
Processes & Methodologies
1 35 (16.28%) Problem-Solving
2 25 (11.63%) ITIL
3 15 (6.98%) Critical Thinking
4 12 (5.58%) Infrastructure Engineering
5 10 (4.65%) Asset Management
5 10 (4.65%) Service Delivery
6 9 (4.19%) DevOps
6 9 (4.19%) Time Management
7 8 (3.72%) Software Engineering
8 7 (3.26%) Fintech
9 6 (2.79%) Analytics
9 6 (2.79%) Break/Fix
9 6 (2.79%) Change Management
9 6 (2.79%) Decision-Making
9 6 (2.79%) Line Management
9 6 (2.79%) Server Virtualisation
10 5 (2.33%) CRM
10 5 (2.33%) ITSM
11 4 (1.86%) Agile Software Development
11 4 (1.86%) Application Packaging
Programming Languages
1 41 (19.07%) SQL
2 36 (16.74%) Python
3 24 (11.16%) PowerShell
4 17 (7.91%) Bash Shell
5 16 (7.44%) C#
6 11 (5.12%) JavaScript
6 11 (5.12%) Shell Script
7 10 (4.65%) Java
7 10 (4.65%) Perl
8 2 (0.93%) C++
9 1 (0.47%) Apple Swift
9 1 (0.47%) C
9 1 (0.47%) PHP
9 1 (0.47%) Ruby
9 1 (0.47%) XPath
Qualifications
1 32 (14.88%) Microsoft Certification
2 20 (9.30%) MCP
3 19 (8.84%) MCSA
4 13 (6.05%) MCITP
5 8 (3.72%) MCTS
6 7 (3.26%) Degree
6 7 (3.26%) MCSE
7 5 (2.33%) Cisco Certification
8 4 (1.86%) CCNP
9 3 (1.40%) Avaya Certification
9 3 (1.40%) JNCIS
9 3 (1.40%) VMware Certified Professional (VCP)
10 2 (0.93%) CCNA
10 2 (0.93%) SC Cleared
10 2 (0.93%) Security Cleared
11 1 (0.47%) A+ Certification
11 1 (0.47%) Computer Science Degree
11 1 (0.47%) ITIL Foundation Certificate
11 1 (0.47%) Network+ Certification
Quality Assurance & Compliance
1 16 (7.44%) QA
1 16 (7.44%) SLA
2 2 (0.93%) ISO/IEC 27001
3 1 (0.47%) ISO/IEC 20000
3 1 (0.47%) Sarbanes-Oxley
System Software
1 100 (46.51%) Active Directory
2 22 (10.23%) VMware Infrastructure
3 17 (7.91%) Hyper-V
4 7 (3.26%) XenApp
4 7 (3.26%) XenDesktop
5 4 (1.86%) Docker
6 2 (0.93%) vSphere
7 1 (0.47%) Apache ZooKeeper
7 1 (0.47%) Microsoft Virtual Server
7 1 (0.47%) Virtual Servers
7 1 (0.47%) VMware ESXi
7 1 (0.47%) Xen
Systems Management
1 15 (6.98%) SCCM
2 6 (2.79%) Backup Exec
3 3 (1.40%) Microsoft Intune
3 3 (1.40%) Norton AntiVirus
4 2 (0.93%) Cisco CUCM
5 1 (0.47%) FortiGate
5 1 (0.47%) ITRS Geneos
5 1 (0.47%) Jamf Pro
5 1 (0.47%) McAfee ePO
5 1 (0.47%) vCenter Server
Vendors
1 87 (40.47%) Microsoft
2 45 (20.93%) VMware
3 27 (12.56%) Cisco
4 23 (10.70%) Citrix
5 16 (7.44%) Sybase
6 12 (5.58%) Remedy
7 11 (5.12%) Bloomberg
7 11 (5.12%) Sophos
8 10 (4.65%) Avaya
9 8 (3.72%) Reuters
9 8 (3.72%) ServiceNow
10 7 (3.26%) Salesforce.com
11 6 (2.79%) Symantec
12 5 (2.33%) Apple
12 5 (2.33%) Juniper
13 4 (1.86%) GoldenSource
13 4 (1.86%) HP
13 4 (1.86%) Ivanti
13 4 (1.86%) Mitel
14 3 (1.40%) Meraki