Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Hampshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South East > Hampshire
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 225 214 235
Rank change year-on-year -11 +21 -1
Permanent jobs citing ITSM 37 60 51
As % of all permanent IT jobs advertised in Hampshire 0.58% 0.87% 0.72%
As % of the Processes & Methodologies category 0.67% 1.00% 0.82%
Number of salaries quoted 29 33 43
Hampshire median annual salary £40,000 £49,000 £50,000
Median salary % change year-on-year -18.37% -2.00% +33.33%
10th Percentile £20,900 £22,750 £28,450
90th Percentile £72,900 £68,750 £72,250
South East median annual salary £42,500 £45,000 £42,500
% change year-on-year -5.56% +5.88% +13.33%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hampshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hampshire
Permanent vacancies with a requirement for process or methodology skills 5557 6010 6217
As % of all permanent IT jobs advertised in Hampshire 86.57% 87.27% 87.69%
Number of salaries quoted 4764 5142 5241
Hampshire median annual salary £42,500 £41,500 £42,500
Median salary % change year-on-year +2.41% -2.35% +2.41%
10th Percentile £26,250 £26,250 £25,000
90th Percentile £65,000 £62,500 £62,500
South East median annual salary £45,000 £45,000 £45,000

ITSM
Job Vacancy Trend in Hampshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for ITSM in Hampshire

ITSM
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Hampshire.

Salary trend for ITSM in Hampshire

ITSM
Salary Histogram in Hampshire

The salary distribution of IT jobs citing ITSM in Hampshire over the 6 months to 22 November 2017.

Salary histogram for ITSM in Hampshire

ITSM
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Hampshire region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Basingstoke +2 11 £40,000 -5.88%
Portsmouth - 10 £62,500 -
Winchester -4 4 £73,000 +33.94% 1
Southampton -5 4 £34,750 +47.87%
Farnborough -11 3 £23,500 -62.40%
ITSM
South East

For the 6 months to 22 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hampshire region with a requirement for ITSM.

1 31 (83.78%) ITIL
2 20 (54.05%) Service Management
3 11 (29.73%) Microsoft
4 9 (24.32%) Service Delivery
4 9 (24.32%) Active Directory
5 8 (21.62%) ITIL V2
5 8 (21.62%) Mentoring
5 8 (21.62%) Service Delivery Management
6 7 (18.92%) Performance Management
6 7 (18.92%) Security Cleared
6 7 (18.92%) Incident Management
6 7 (18.92%) Degree
6 7 (18.92%) VMware
6 7 (18.92%) Firewall
6 7 (18.92%) Cisco
7 6 (16.22%) Project Management
7 6 (16.22%) SC Cleared
7 6 (16.22%) Unified Communications
7 6 (16.22%) Collaborative Working
8 5 (13.51%) Skype for Business
8 5 (13.51%) OpenStack
8 5 (13.51%) Network Design
8 5 (13.51%) Data Analysis
8 5 (13.51%) Business Continuity
8 5 (13.51%) Disaster Recovery
8 5 (13.51%) Remedy ITSM
8 5 (13.51%) Wi-Fi
8 5 (13.51%) Remedy
8 5 (13.51%) VPN
8 5 (13.51%) Microsoft Office

ITSM
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.51%) OpenStack
1 5 (13.51%) Skype for Business
Applications
1 5 (13.51%) Microsoft Office
2 3 (8.11%) Microsoft Excel
3 1 (2.70%) Acrobat
Business Applications
1 5 (13.51%) Remedy ITSM
Cloud Services
1 1 (2.70%) Amazon AWS
1 1 (2.70%) Google Cloud Platform
1 1 (2.70%) Microsoft Azure
Communications & Networking
1 7 (18.92%) Firewall
2 6 (16.22%) Unified Communications
3 5 (13.51%) LAN
3 5 (13.51%) VPN
3 5 (13.51%) Wi-Fi
4 4 (10.81%) BGP
4 4 (10.81%) Cisco ASA
4 4 (10.81%) EIGRP
4 4 (10.81%) Ethernet
4 4 (10.81%) MPLS
4 4 (10.81%) OSPF
4 4 (10.81%) TCP/IP
4 4 (10.81%) WAN
5 2 (5.41%) Wireless
6 1 (2.70%) 4G
6 1 (2.70%) DHCP
6 1 (2.70%) FCoE
6 1 (2.70%) iSCSI
6 1 (2.70%) Skype
6 1 (2.70%) VSAN
Database & Business Intelligence
1 1 (2.70%) BusinessObjects
General
1 4 (10.81%) Manufacturing
1 4 (10.81%) Retail
2 3 (8.11%) Finance
3 2 (5.41%) Legal
4 1 (2.70%) Banking
4 1 (2.70%) Telecoms
Job Titles
1 13 (35.14%) Service Manager
2 10 (27.03%) Analyst
3 9 (24.32%) Delivery Manager
3 9 (24.32%) Services Delivery Manager
4 7 (18.92%) ITIL Manager
4 7 (18.92%) ITIL Service Delivery Manager
4 7 (18.92%) ITIL Service Manager
5 4 (10.81%) Head of Networks
5 4 (10.81%) Service Analyst
5 4 (10.81%) Service Desk Analyst
6 3 (8.11%) Availability Manager
6 3 (8.11%) Software Analyst
7 2 (5.41%) Consultant
7 2 (5.41%) Incident Manager
7 2 (5.41%) Principal Consultant
7 2 (5.41%) Senior Analyst
8 1 (2.70%) Help Desk Analyst
8 1 (2.70%) IT Manager
8 1 (2.70%) Support Analyst
8 1 (2.70%) Virtualisation Engineer
Miscellaneous
1 3 (8.11%) Data Centre
1 3 (8.11%) Virtual Team
2 2 (5.41%) CMDB
2 2 (5.41%) Replication
3 1 (2.70%) Analytical Skills
3 1 (2.70%) Hybrid Cloud
3 1 (2.70%) User Experience
3 1 (2.70%) Video Conferencing
Operating Systems
1 5 (13.51%) Windows
2 4 (10.81%) Linux
3 2 (5.41%) Unix
4 1 (2.70%) Apple iOS
4 1 (2.70%) Mac OS X
4 1 (2.70%) Windows 10
4 1 (2.70%) Windows Server
4 1 (2.70%) Windows XP
Processes & Methodologies
1 31 (83.78%) ITIL
2 20 (54.05%) Service Management
3 9 (24.32%) Service Delivery
4 8 (21.62%) ITIL V2
4 8 (21.62%) Mentoring
4 8 (21.62%) Service Delivery Management
5 7 (18.92%) Incident Management
5 7 (18.92%) Performance Management
6 6 (16.22%) Collaborative Working
6 6 (16.22%) Project Management
7 5 (13.51%) Business Continuity
7 5 (13.51%) Data Analysis
7 5 (13.51%) Disaster Recovery
7 5 (13.51%) Network Design
8 4 (10.81%) Demand Management
8 4 (10.81%) High Availability
8 4 (10.81%) Network Management
8 4 (10.81%) People Management
8 4 (10.81%) Procure-to-Pay
8 4 (10.81%) Root Cause Analysis
Programming Languages
1 4 (10.81%) SQL
2 1 (2.70%) Bash Shell
2 1 (2.70%) C
2 1 (2.70%) Java
2 1 (2.70%) Perl
2 1 (2.70%) PowerShell
2 1 (2.70%) Python
Qualifications
1 7 (18.92%) Degree
1 7 (18.92%) Security Cleared
2 6 (16.22%) SC Cleared
3 4 (10.81%) CCDP
3 4 (10.81%) CCNP
3 4 (10.81%) Cisco Certification
4 3 (8.11%) ISEB
5 2 (5.41%) Microsoft Certification
6 1 (2.70%) ITIL Certification
6 1 (2.70%) ITIL Foundation Certificate
6 1 (2.70%) VCP6
6 1 (2.70%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (5.41%) SLA
System Software
1 9 (24.32%) Active Directory
2 3 (8.11%) Hyper-V
3 2 (5.41%) VMware Infrastructure
4 1 (2.70%) KVM
4 1 (2.70%) vCloud
4 1 (2.70%) vSphere
4 1 (2.70%) XenServer
Systems Management
1 3 (8.11%) Oracle EDQ
2 1 (2.70%) EMC NetWorker
2 1 (2.70%) Opscode Chef
2 1 (2.70%) PowerCLI
2 1 (2.70%) Puppet
2 1 (2.70%) SCCM
2 1 (2.70%) SolarWinds Orion
2 1 (2.70%) vCenter Server
2 1 (2.70%) vRealize
Vendors
1 11 (29.73%) Microsoft
2 7 (18.92%) Cisco
2 7 (18.92%) VMware
3 5 (13.51%) Remedy
4 4 (10.81%) Aerohive Networks
4 4 (10.81%) Apple
4 4 (10.81%) Avaya
4 4 (10.81%) Citrix
4 4 (10.81%) F5
4 4 (10.81%) SolarWinds
5 3 (8.11%) Oracle
6 2 (5.41%) NetApp
7 1 (2.70%) Adobe
7 1 (2.70%) CheckPoint
7 1 (2.70%) Dell
7 1 (2.70%) EMC
7 1 (2.70%) Google
7 1 (2.70%) HP
7 1 (2.70%) Palo Alto