The median annual salary for a Service Desk Analyst was £26,000 in advertised job vacancies in Hertfordshire during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
East of England / Hertfordshire
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 125 128 150
Rank change year-on-year +3 +22  
Permanent jobs requiring a Service Desk Analyst 17 18 25
As % of all permanent IT jobs advertised in Hertfordshire 0.82% 0.79% 0.88%
As % of the Job Titles category 0.84% 0.82% 0.90%
Number of salaries quoted 17 18 18
Median salary £26,000 £21,500 £25,500
Median salary % change year-on-year +20.93% -15.68%  
90% offered a salary of more than £22,500 £17,750 £20,500
10% offered a salary of more than £27,500 £31,050 £28,000
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 2026 2199 2784
As % of all permanent IT job vacancies advertised in Hertfordshire 97.45% 96.19% 97.51%
Number of salaries quoted 1740 1836 2225
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £67,500 £62,500 £65,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Analyst
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in Hertfordshire

Service Desk Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Hertfordshire.

Salary trend for Service Desk Analyst in Hertfordshire

Service Desk Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Hertfordshire region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 4 £27,500 -
Hertford - 4 £27,500 -
Broxbourne - 3 £22,500 -
Welwyn Garden City - 3 £26,000 -
Watford -5 2 £23,750 -6.86%
Borehamwood - 1 £23,500 -
Service Desk Analyst
East of England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 28 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Service Desk Analyst in the job title.

1 14 (53.85%) Windows
2 10 (38.46%) Microsoft
3 9 (34.62%) Active Directory
4 8 (30.77%) ITIL
5 7 (26.92%) TCP/IP
6 6 (23.08%) Office 365
6 6 (23.08%) Windows 10
6 6 (23.08%) Windows 7
7 5 (19.23%) Microsoft Certification
8 4 (15.38%) Wi-Fi
8 4 (15.38%) VPN
8 4 (15.38%) Microsoft Office
8 4 (15.38%) Mandarin Language
8 4 (15.38%) Android
8 4 (15.38%) Content Management
9 3 (11.54%) Retail
9 3 (11.54%) Network+ Certification
9 3 (11.54%) Microsoft Azure
9 3 (11.54%) Amazon AWS
9 3 (11.54%) Windows 8
9 3 (11.54%) Windows Server
9 3 (11.54%) SLA
9 3 (11.54%) A+ Certification
10 2 (7.69%) CCNA
10 2 (7.69%) Cisco
10 2 (7.69%) MCSA
10 2 (7.69%) Windows XP
10 2 (7.69%) Cisco Certification
11 1 (3.85%) Product Management
11 1 (3.85%) Fat Client

Service Desk Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.85%) IIS
1 1 (3.85%) MS Exchange
1 1 (3.85%) Oracle Workflow
Applications
1 4 (15.38%) Microsoft Office
Business Applications
1 1 (3.85%) BASE24
1 1 (3.85%) Oracle Payroll
Cloud Services
1 6 (23.08%) Office 365
2 3 (11.54%) Amazon AWS
2 3 (11.54%) Microsoft Azure
Communications & Networking
1 7 (26.92%) TCP/IP
2 4 (15.38%) VPN
2 4 (15.38%) Wi-Fi
3 1 (3.85%) DHCP
3 1 (3.85%) DNS
3 1 (3.85%) LAN
3 1 (3.85%) Unified Communications
3 1 (3.85%) WAN
Database & Business Intelligence
1 1 (3.85%) Oracle BI EE
1 1 (3.85%) Oracle Discoverer
1 1 (3.85%) SQL Server
Development Applications
1 1 (3.85%) JIRA
General
1 4 (15.38%) Mandarin Language
2 3 (11.54%) Retail
3 1 (3.85%) Back Office
3 1 (3.85%) Finance
3 1 (3.85%) Games
Miscellaneous
1 1 (3.85%) Fat Client
1 1 (3.85%) iPad
1 1 (3.85%) Smartphone
1 1 (3.85%) Thin Client
Operating Systems
1 14 (53.85%) Windows
2 6 (23.08%) Windows 10
2 6 (23.08%) Windows 7
3 4 (15.38%) Android
4 3 (11.54%) Windows 8
4 3 (11.54%) Windows Server
5 2 (7.69%) Windows XP
Processes & Methodologies
1 8 (30.77%) ITIL
2 4 (15.38%) Content Management
3 1 (3.85%) Asset Management
3 1 (3.85%) Product Management
3 1 (3.85%) Resource Management
3 1 (3.85%) Server Virtualisation
3 1 (3.85%) Workflow
Programming Languages
1 1 (3.85%) PL/SQL
1 1 (3.85%) SQL
Qualifications
1 5 (19.23%) Microsoft Certification
2 3 (11.54%) A+ Certification
2 3 (11.54%) Network+ Certification
3 2 (7.69%) CCNA
3 2 (7.69%) Cisco Certification
3 2 (7.69%) MCSA
4 1 (3.85%) Degree
Quality Assurance & Compliance
1 3 (11.54%) SLA
System Software
1 9 (34.62%) Active Directory
2 1 (3.85%) VMware Workstation
Vendors
1 10 (38.46%) Microsoft
2 2 (7.69%) Cisco
3 1 (3.85%) Citrix
3 1 (3.85%) Juniper
3 1 (3.85%) Oracle
3 1 (3.85%) VMware