Service Desk Analyst Jobs in Hertfordshire

Service Desk Analyst
East of England > Hertfordshire

The median Service Desk Analyst salary in Hertfordshire is £26,500 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 95 119 148
Rank change year-on-year +24 +29 -65
Permanent jobs requiring a Service Desk Analyst 21 20 11
As % of all permanent jobs advertised in Hertfordshire 1.08% 1.01% 0.53%
As % of the Job Titles category 1.17% 1.16% 0.55%
Number of salaries quoted 9 9 11
10th Percentile £24,850 £22,900 £22,750
25th Percentile £25,750 £24,000 £24,250
Median annual salary (50th Percentile) £26,500 £26,000 £25,000
Median % change year-on-year +1.92% +4.00% +13.64%
75th Percentile £35,000 £28,641 -
90th Percentile - £33,600 £29,615
East of England median annual salary £26,500 £26,000 £28,500
% change year-on-year +1.92% -8.77% +7.55%

All Permanent IT Job Vacancies
Hertfordshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Hertfordshire with a recognized job title 1,797 1,719 2,017
% of permanent jobs with a recognized job title 92.72% 86.64% 96.92%
Number of salaries quoted 1,419 848 998
10th Percentile £25,809 £30,819 £26,500
25th Percentile £32,500 £40,000 £35,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £75,000 £82,500 £75,000
East of England median annual salary £47,500 £55,000 £50,000
% change year-on-year -13.64% +10.00% -

Service Desk Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Desk Analyst in Hertfordshire

Service Desk Analyst
Salary Trend in Hertfordshire

3-month moving average salary quoted in jobs citing Service Desk Analyst in Hertfordshire.

Salary trend for Service Desk Analyst in Hertfordshire

Service Desk Analyst
Salary Histogram in Hertfordshire

Salary distribution for jobs citing Service Desk Analyst in Hertfordshire over the 6 months to 19 April 2024.

Salary histogram for Service Desk Analyst in Hertfordshire

Service Desk Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Hertfordshire region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hemel Hempstead - 7 £22,500 -
Watford +27 6 - -
Borehamwood +5 4 £26,500 -4.54%
Hatfield +19 3 £35,000 -
Stevenage -13 1 £29,000 +20.83%
Service Desk Analyst
East of England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Hertfordshire

For the 6 months to 19 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring Service Desk Analyst in the job title.

1 20 (95.24%) Windows
2 19 (90.48%) Microsoft 365
3 18 (85.71%) Active Directory
4 17 (80.95%) Social Skills
5 16 (76.19%) ITIL
6 15 (71.43%) Microsoft
7 14 (66.67%) Android
8 12 (57.14%) Statistics
8 12 (57.14%) Degree
8 12 (57.14%) Root Cause Analysis
8 12 (57.14%) Analytical Skills
8 12 (57.14%) LAN
8 12 (57.14%) WAN
9 6 (28.57%) Customer Service
10 4 (19.05%) Microsoft Exchange
11 3 (14.29%) A+ Certification
11 3 (14.29%) Windows 10
12 2 (9.52%) Azure
12 2 (9.52%) JIRA
12 2 (9.52%) Wi-Fi
12 2 (9.52%) Linux
12 2 (9.52%) Apple
12 2 (9.52%) Microsoft Intune
12 2 (9.52%) Windows Server
13 1 (4.76%) Security Operations
13 1 (4.76%) Break/Fix
13 1 (4.76%) Problem-Solving
13 1 (4.76%) ITIL Foundation Certificate
13 1 (4.76%) Inclusion and Diversity
13 1 (4.76%) Configuration Management

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (19.05%) Microsoft Exchange
Applications
1 1 (4.76%) Microsoft Excel
Cloud Services
1 19 (90.48%) Microsoft 365
2 2 (9.52%) Azure
Communications & Networking
1 12 (57.14%) LAN
1 12 (57.14%) WAN
2 2 (9.52%) Wi-Fi
Development Applications
1 2 (9.52%) JIRA
General
1 17 (80.95%) Social Skills
2 12 (57.14%) Analytical Skills
3 1 (4.76%) Inclusion and Diversity
Miscellaneous
1 1 (4.76%) Management Information System
Operating Systems
1 20 (95.24%) Windows
2 14 (66.67%) Android
3 3 (14.29%) Windows 10
4 2 (9.52%) Linux
4 2 (9.52%) Windows Server
Processes & Methodologies
1 16 (76.19%) ITIL
2 12 (57.14%) Root Cause Analysis
2 12 (57.14%) Statistics
3 6 (28.57%) Customer Service
4 1 (4.76%) Break/Fix
4 1 (4.76%) Configuration Management
4 1 (4.76%) Content Management
4 1 (4.76%) Incident Management
4 1 (4.76%) ITSM
4 1 (4.76%) Logistics
4 1 (4.76%) Problem-Solving
4 1 (4.76%) Security Operations
4 1 (4.76%) Service Management
4 1 (4.76%) Stakeholder Management
Qualifications
1 12 (57.14%) Degree
2 3 (14.29%) A+ Certification
3 1 (4.76%) ITIL Certification
3 1 (4.76%) ITIL Foundation Certificate
System Software
1 18 (85.71%) Active Directory
Systems Management
1 2 (9.52%) Microsoft Intune
Vendors
1 15 (71.43%) Microsoft
2 2 (9.52%) Apple