Period
to 17 November 2017

The median annual salary for a Service Desk Analyst was £22,500 in advertised job vacancies in Hertfordshire during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
East of England > Hertfordshire
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 187 174 201
Rank change year-on-year -13 +27 +11
Permanent jobs requiring a Service Desk Analyst 30 41 39
As % of all permanent IT jobs advertised in Hertfordshire 0.68% 0.92% 0.72%
As % of the Job Titles category 0.71% 0.94% 0.75%
Number of salaries quoted 30 41 45
Hertfordshire median annual salary £22,500 £19,750 £20,500
Median salary % change year-on-year +13.92% -3.66% -16.33%
10th Percentile £19,250 £18,000 £19,000
90th Percentile £29,750 £30,000 £28,100
East of England median annual salary £22,500 £21,000 £21,500
% change year-on-year +7.14% -2.33% -12.24%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4248 4341 5215
% of permanent IT jobs with a recognized job title 96.77% 96.90% 96.84%
Number of salaries quoted 3606 3629 4280
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £26,225
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Service Desk Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Desk Analyst in Hertfordshire

Service Desk Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Hertfordshire.

Salary trend for Service Desk Analyst in Hertfordshire

Service Desk Analyst
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Desk Analyst in Hertfordshire over the 6 months to 17 November 2017.

Salary histogram for Service Desk Analyst in Hertfordshire

Service Desk Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Hertfordshire region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield - 10 £20,500 -
Watford -5 4 £32,500 +18.18% 1
Hemel Hempstead - 4 £27,500 -
Hertford - 4 £27,500 -
Hoddesdon -1 1 £21,500 -
Welwyn Garden City -6 1 £26,000 +6.12%
Broxbourne - 1 £22,500 -
St Albans - 1 £20,500 -
Service Desk Analyst
East of England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 17 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Service Desk Analyst in the job title.

1 13 (43.33%) Windows
1 13 (43.33%) Active Directory
2 9 (30.00%) Microsoft
2 9 (30.00%) Office 365
3 8 (26.67%) Microsoft Office
4 7 (23.33%) Linux
5 6 (20.00%) Microsoft Certification
6 5 (16.67%) TCP/IP
6 5 (16.67%) Windows Server
7 4 (13.33%) Android
7 4 (13.33%) Windows 7
7 4 (13.33%) VPN
7 4 (13.33%) A+ Certification
7 4 (13.33%) Network+ Certification
7 4 (13.33%) Content Management
7 4 (13.33%) Wi-Fi
7 4 (13.33%) Mandarin Language
8 3 (10.00%) SCCM
8 3 (10.00%) VMware
8 3 (10.00%) Citrix
8 3 (10.00%) PowerShell
9 2 (6.67%) MS Exchange
9 2 (6.67%) SLA
9 2 (6.67%) VMware Infrastructure
9 2 (6.67%) Degree
9 2 (6.67%) Computer Science
10 1 (3.33%) Stakeholder Management
10 1 (3.33%) BASE24
10 1 (3.33%) Retail
10 1 (3.33%) Asset Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.67%) MS Exchange
Applications
1 8 (26.67%) Microsoft Office
Business Applications
1 1 (3.33%) BASE24
Cloud Services
1 9 (30.00%) Office 365
2 1 (3.33%) Amazon AWS
2 1 (3.33%) Microsoft Azure
Communications & Networking
1 5 (16.67%) TCP/IP
2 4 (13.33%) VPN
2 4 (13.33%) Wi-Fi
General
1 4 (13.33%) Mandarin Language
2 1 (3.33%) Retail
Miscellaneous
1 2 (6.67%) Computer Science
2 1 (3.33%) Linux Command Line
Operating Systems
1 13 (43.33%) Windows
2 7 (23.33%) Linux
3 5 (16.67%) Windows Server
4 4 (13.33%) Android
4 4 (13.33%) Windows 7
5 1 (3.33%) Unix
5 1 (3.33%) Windows 10
5 1 (3.33%) Windows 8
Processes & Methodologies
1 4 (13.33%) Content Management
2 1 (3.33%) Asset Management
2 1 (3.33%) ITIL
2 1 (3.33%) Service Delivery
2 1 (3.33%) Stakeholder Management
Programming Languages
1 3 (10.00%) PowerShell
Qualifications
1 6 (20.00%) Microsoft Certification
2 4 (13.33%) A+ Certification
2 4 (13.33%) Network+ Certification
3 2 (6.67%) Degree
4 1 (3.33%) CCNA
4 1 (3.33%) Cisco Certification
4 1 (3.33%) MCSA
4 1 (3.33%) MCSE
Quality Assurance & Compliance
1 2 (6.67%) SLA
System Software
1 13 (43.33%) Active Directory
2 2 (6.67%) VMware Infrastructure
Systems Management
1 3 (10.00%) SCCM
Vendors
1 9 (30.00%) Microsoft
2 3 (10.00%) Citrix
2 3 (10.00%) VMware
3 1 (3.33%) Cisco