Period
to 23 November 2020

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in Kent during the 6 months to 23 November 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South East > Kent
6 months to
23 Nov 2020
Same period 2019 Same period 2018
Rank 32 61 64
Rank change year-on-year +29 +3 -1
Permanent jobs requiring a Support Analyst 18 36 29
As % of all permanent jobs advertised in Kent 5.61% 3.87% 2.91%
As % of the Job Titles category 5.71% 3.93% 3.01%
Number of salaries quoted 17 30 29
Median annual salary £32,500 £31,500 £30,000
Median salary % change year-on-year +3.17% +5.00% +9.09%
10th Percentile £25,250 £23,925 £20,900
90th Percentile £43,000 £35,600 £43,750
South East median annual salary £30,000 £30,000 £29,500
% change year-on-year - +1.69% +5.36%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Kent
Permanent vacancies in Kent with a recognized job title 315 915 964
% of permanent IT jobs with a recognized job title 98.13% 98.28% 96.69%
Number of salaries quoted 288 780 827
Median annual salary £41,750 £42,500 £40,000
Median salary % change year-on-year -1.76% +6.25% -5.88%
10th Percentile £26,250 £23,750 £25,750
90th Percentile £62,500 £60,100 £61,250
South East median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in Kent

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for Support Analyst in Kent

Support Analyst
Salary Trend in Kent

3-month moving average salary quoted in jobs citing Support Analyst in Kent.

Salary trend for Support Analyst in Kent

Support Analyst
Salary Histogram in Kent

Salary distribution for jobs citing Support Analyst in Kent over the 6 months to 23 November 2020.

Salary histogram for Support Analyst in Kent

Support Analyst
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Kent region over the 6 months to 23 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sevenoaks +6 5 £26,750 -28.67%
Chatham +7 3 £37,500 +11.94%
Maidstone +3 3 £41,000 +30.16%
Dover - 1 £32,500 -
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Kent

For the 6 months to 23 November 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region featuring Support Analyst in the job title.

1 11 (61.11%) Microsoft
2 8 (44.44%) SQL
3 7 (38.89%) Cisco
4 6 (33.33%) Regression Testing
4 6 (33.33%) Finance
4 6 (33.33%) User Acceptance Testing
4 6 (33.33%) Video Conferencing
4 6 (33.33%) Analytics
4 6 (33.33%) Oracle
4 6 (33.33%) SQL Server
4 6 (33.33%) ITIL
4 6 (33.33%) Oracle Database
4 6 (33.33%) Performance Metrics
4 6 (33.33%) Critical Thinking
5 5 (27.78%) Windows
5 5 (27.78%) HTML
6 4 (22.22%) Java
6 4 (22.22%) JavaScript
6 4 (22.22%) Microsoft Office
6 4 (22.22%) CSS
6 4 (22.22%) Avaya
6 4 (22.22%) Active Directory
6 4 (22.22%) Citrix
6 4 (22.22%) SLA
6 4 (22.22%) IP Telephony
7 3 (16.67%) Driving Licence
7 3 (16.67%) AirWatch
7 3 (16.67%) Patch Management
7 3 (16.67%) Security Patching
7 3 (16.67%) Antivirus Management

Support Analyst Skill Set
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (16.67%) MS Exchange
1 3 (16.67%) Tomcat
2 1 (5.56%) Apache
Applications
1 4 (22.22%) Microsoft Office
2 1 (5.56%) Microsoft Excel
2 1 (5.56%) Microsoft PowerPoint
Cloud Services
1 3 (16.67%) Azure
2 2 (11.11%) Office 365
Communications & Networking
1 4 (22.22%) IP Telephony
2 1 (5.56%) DHCP
2 1 (5.56%) DNS
2 1 (5.56%) Firewall
2 1 (5.56%) LAN
2 1 (5.56%) NetScaler
2 1 (5.56%) TCP/IP
2 1 (5.56%) VLAN
2 1 (5.56%) VPN
2 1 (5.56%) WAN
2 1 (5.56%) Wireless
2 1 (5.56%) WLAN
Database & Business Intelligence
1 6 (33.33%) Oracle Database
1 6 (33.33%) SQL Server
General
1 6 (33.33%) Finance
2 1 (5.56%) Public Sector
Libraries, Frameworks & Software Standards
1 5 (27.78%) HTML
2 4 (22.22%) CSS
3 3 (16.67%) Web Services
4 1 (5.56%) AngularJS
4 1 (5.56%) CSS3
4 1 (5.56%) React
Miscellaneous
1 6 (33.33%) Video Conferencing
2 3 (16.67%) Driving Licence
3 1 (5.56%) Data Centre
3 1 (5.56%) Management Information System
Operating Systems
1 5 (27.78%) Windows
2 1 (5.56%) Windows Server 2008
2 1 (5.56%) Windows Server 2012
2 1 (5.56%) Windows Server 2016
Processes & Methodologies
1 6 (33.33%) Analytics
1 6 (33.33%) Critical Thinking
1 6 (33.33%) ITIL
1 6 (33.33%) Performance Metrics
1 6 (33.33%) Regression Testing
1 6 (33.33%) User Acceptance Testing
2 3 (16.67%) Antivirus Management
2 3 (16.67%) ERP
2 3 (16.67%) Mobile Device Management
2 3 (16.67%) Patch Management
2 3 (16.67%) Security Patching
2 3 (16.67%) Software Deployment
3 2 (11.11%) Business Continuity
3 2 (11.11%) Problem-Solving
4 1 (5.56%) Change Management
4 1 (5.56%) Computer Science
4 1 (5.56%) Release Management
4 1 (5.56%) Risk Management
4 1 (5.56%) Service Delivery
4 1 (5.56%) Stakeholder Engagement
Programming Languages
1 8 (44.44%) SQL
2 4 (22.22%) Java
2 4 (22.22%) JavaScript
3 3 (16.67%) C#
Qualifications
1 1 (5.56%) Degree
1 1 (5.56%) ITIL Certification
Quality Assurance & Compliance
1 4 (22.22%) SLA
System Software
1 4 (22.22%) Active Directory
2 1 (5.56%) XenApp
2 1 (5.56%) XenDesktop
Systems Management
1 3 (16.67%) AirWatch
Vendors
1 11 (61.11%) Microsoft
2 7 (38.89%) Cisco
3 6 (33.33%) Oracle
4 4 (22.22%) Avaya
4 4 (22.22%) Citrix
5 1 (5.56%) VMware