Period
to 29 May 2020

The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in Kent during the 6 months to 29 May 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South East > Kent
6 months to
29 May 2020
Same period 2019 Same period 2018
Rank 50 54 90
Rank change year-on-year +4 +36 -9
Permanent jobs requiring a Support Analyst 7 38 21
As % of all permanent jobs advertised in Kent 1.52% 4.18% 1.84%
As % of the Job Titles category 1.62% 4.35% 1.91%
Number of salaries quoted 7 28 17
Median annual salary £27,000 £27,500 £22,500
Median salary % change year-on-year -1.82% +22.22% -11.76%
10th Percentile £22,400 £21,250 £18,750
90th Percentile £37,150 £42,500 £31,450
South East median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Kent
Permanent vacancies in Kent with a recognized job title 432 874 1,097
% of permanent IT jobs with a recognized job title 93.71% 96.04% 96.06%
Number of salaries quoted 331 747 971
Median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £26,250 £23,750 £22,500
90th Percentile £65,000 £63,750 £60,000
South East median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Support Analyst
Job Vacancy Trend in Kent

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for Support Analyst in Kent

Support Analyst
Salary Trend in Kent

3-month moving average salary quoted in jobs citing Support Analyst in Kent.

Salary trend for Support Analyst in Kent

Support Analyst
Salary Histogram in Kent

Salary distribution for jobs citing Support Analyst in Kent over the 6 months to 29 May 2020.

Salary histogram for Support Analyst in Kent

Support Analyst
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Kent region over the 6 months to 29 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Malling +17 2 £25,000 +13.64%
Maidstone +14 2 £33,750 -17.18% 1
Sittingbourne -7 2 £27,000 +20.00%
Sevenoaks +14 1 £27,000 +8.00%
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Kent

For the 6 months to 29 May 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region featuring Support Analyst in the job title.

1 5 (71.43%) Microsoft
1 5 (71.43%) Active Directory
2 4 (57.14%) Windows
2 4 (57.14%) Windows 7
3 3 (42.86%) Office 365
4 2 (28.57%) Windows Server 2012
4 2 (28.57%) Exchange Server 2013
4 2 (28.57%) ITIL
4 2 (28.57%) Exchange Server 2010
4 2 (28.57%) Windows 10
4 2 (28.57%) Microsoft Excel
4 2 (28.57%) ERP
4 2 (28.57%) MS Exchange
4 2 (28.57%) LAN
4 2 (28.57%) VoIP
4 2 (28.57%) Microsoft Office
4 2 (28.57%) Windows Server
4 2 (28.57%) Windows Server 2016
5 1 (14.29%) Power BI
5 1 (14.29%) Email Filtering
5 1 (14.29%) Self-Motivation
5 1 (14.29%) Antivirus Management
5 1 (14.29%) Power Platform
5 1 (14.29%) Project Delivery
5 1 (14.29%) Service Management
5 1 (14.29%) Firewall
5 1 (14.29%) Manufacturing
5 1 (14.29%) Validation
5 1 (14.29%) Stakeholder Management
5 1 (14.29%) VMware

Support Analyst Skill Set
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (28.57%) Exchange Server 2010
1 2 (28.57%) Exchange Server 2013
1 2 (28.57%) MS Exchange
2 1 (14.29%) Exchange Server 2007
Applications
1 2 (28.57%) Microsoft Excel
1 2 (28.57%) Microsoft Office
2 1 (14.29%) Microsoft PowerPoint
2 1 (14.29%) Microsoft Project
Cloud Services
1 3 (42.86%) Office 365
2 1 (14.29%) Power Platform
Communications & Networking
1 2 (28.57%) LAN
1 2 (28.57%) VoIP
2 1 (14.29%) Firewall
2 1 (14.29%) Internet
2 1 (14.29%) NAS
2 1 (14.29%) SAN
2 1 (14.29%) VLAN
2 1 (14.29%) VPN
2 1 (14.29%) WAN
2 1 (14.29%) WebEx
Database & Business Intelligence
1 1 (14.29%) Power BI
1 1 (14.29%) Relational Database
General
1 1 (14.29%) Manufacturing
1 1 (14.29%) Multimedia
1 1 (14.29%) Retail
Miscellaneous
1 1 (14.29%) FMCG
1 1 (14.29%) iPhone
1 1 (14.29%) NHS
1 1 (14.29%) Self-Motivation
1 1 (14.29%) Video Conferencing
Operating Systems
1 4 (57.14%) Windows
1 4 (57.14%) Windows 7
2 2 (28.57%) Windows 10
2 2 (28.57%) Windows Server
2 2 (28.57%) Windows Server 2012
2 2 (28.57%) Windows Server 2016
3 1 (14.29%) Android
3 1 (14.29%) Windows Server 2008
Processes & Methodologies
1 2 (28.57%) ERP
1 2 (28.57%) ITIL
2 1 (14.29%) Antivirus Management
2 1 (14.29%) Business Intelligence
2 1 (14.29%) Configuration Management
2 1 (14.29%) Email Filtering
2 1 (14.29%) Kalman Filter
2 1 (14.29%) Patch Management
2 1 (14.29%) Project Delivery
2 1 (14.29%) Project Management
2 1 (14.29%) Service Management
2 1 (14.29%) Stakeholder Management
2 1 (14.29%) Validation
Programming Languages
1 1 (14.29%) SQL
Qualifications
1 1 (14.29%) ITIL Certification
System Software
1 5 (71.43%) Active Directory
2 1 (14.29%) VMware Infrastructure
2 1 (14.29%) vSphere
Vendors
1 5 (71.43%) Microsoft
2 1 (14.29%) SAP
2 1 (14.29%) ServiceNow
2 1 (14.29%) VMware