Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Leeds with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 116 115 108
Rank change year-on-year -1 -7 -12
Permanent jobs citing Service Management 110 122 182
As % of all permanent IT jobs advertised in Leeds 2.23% 2.28% 2.62%
As % of the Processes & Methodologies category 2.41% 2.51% 2.84%
Number of salaries quoted 87 93 138
Leeds median annual salary £36,500 £42,500 £40,000
Median salary % change year-on-year -14.12% +6.25% +11.11%
10th Percentile £23,000 £28,000 £28,000
90th Percentile £56,000 £106,250 £59,825
West Yorkshire median annual salary £36,500 £45,000 £39,000
% change year-on-year -18.89% +15.38% -2.50%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leeds with a requirement for process or methodology skills.

All Process and Methodology Skills
Leeds
Permanent vacancies with a requirement for process or methodology skills 4558 4855 6398
As % of all permanent IT jobs advertised in Leeds 92.27% 90.56% 91.94%
Number of salaries quoted 3831 4157 5088
Leeds median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £27,500 £26,250 £27,000
90th Percentile £63,250 £62,500 £60,000
West Yorkshire median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

Service Management
Job Vacancy Trend in Leeds

Job postings citing Service Management as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Service Management in Leeds

Service Management
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Leeds.

Salary trend for Service Management in Leeds

Service Management
Salary Histogram in Leeds

The salary distribution of IT jobs citing Service Management in Leeds over the 6 months to 20 November 2017.

Salary histogram for Service Management in Leeds

For the 6 months to 20 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region with a requirement for Service Management.

1 68 (61.82%) ITIL
2 32 (29.09%) ITSM
3 29 (26.36%) Service Delivery
4 28 (25.45%) Cisco
5 26 (23.64%) Active Directory
5 26 (23.64%) Microsoft
5 26 (23.64%) Windows
6 20 (18.18%) Finance
7 18 (16.36%) Incident Management
8 15 (13.64%) MS Exchange
8 15 (13.64%) Agile Software Development
9 14 (12.73%) VMware
9 14 (12.73%) Citrix
9 14 (12.73%) Microsoft Office
9 14 (12.73%) Project Management
10 13 (11.82%) Change Management
10 13 (11.82%) ITIL V3
10 13 (11.82%) Windows Server
11 12 (10.91%) Kalman Filter
11 12 (10.91%) Service Design
11 12 (10.91%) Disaster Recovery
11 12 (10.91%) NHS
11 12 (10.91%) SCCM
11 12 (10.91%) VMware Infrastructure
12 11 (10.00%) Problem Management
12 11 (10.00%) Avaya
12 11 (10.00%) WAN
13 10 (9.09%) LAN
13 10 (9.09%) SLA
13 10 (9.09%) SQL Server

Service Management
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (13.64%) MS Exchange
2 6 (5.45%) Exchange Server 2010
2 6 (5.45%) SharePoint
3 4 (3.64%) Skype for Business
4 3 (2.73%) IIS
5 2 (1.82%) Apache
6 1 (0.91%) Apache Pig
6 1 (0.91%) Apache Spark
6 1 (0.91%) Exchange Server 2013
6 1 (0.91%) JBoss
6 1 (0.91%) MS Project Server
6 1 (0.91%) nginx
6 1 (0.91%) SAS
6 1 (0.91%) SharePoint 2013
6 1 (0.91%) WebLogic
6 1 (0.91%) WebSphere
Applications
1 14 (12.73%) Microsoft Office
2 2 (1.82%) Microsoft PowerPoint
3 1 (0.91%) Microsoft Excel
3 1 (0.91%) Microsoft Project
3 1 (0.91%) MS Visio
Business Applications
1 3 (2.73%) Remedy ITSM
Cloud Services
1 7 (6.36%) Office 365
2 2 (1.82%) IaaS
2 2 (1.82%) OneDrive
3 1 (0.91%) Amazon AWS
3 1 (0.91%) Bluemix
3 1 (0.91%) Cloud Computing
3 1 (0.91%) IBM Cloud
3 1 (0.91%) Microsoft Azure
3 1 (0.91%) Mimecast
Communications & Networking
1 11 (10.00%) WAN
2 10 (9.09%) LAN
3 9 (8.18%) Firewall
3 9 (8.18%) VPN
4 7 (6.36%) DNS
4 7 (6.36%) TCP/IP
5 6 (5.45%) DHCP
5 6 (5.45%) Wireless
6 5 (4.55%) Intrusion Detection
6 5 (4.55%) SAN
6 5 (4.55%) SNMP
7 4 (3.64%) Cisco IOS
7 4 (3.64%) Internet
7 4 (3.64%) Unified Communications
8 3 (2.73%) Skype
9 2 (1.82%) HTTP
9 2 (1.82%) IP Telephony
9 2 (1.82%) MPLS
9 2 (1.82%) Remote Desktop
9 2 (1.82%) VoIP
Database & Business Intelligence
1 10 (9.09%) SQL Server
2 2 (1.82%) SQL Server 2008
3 1 (0.91%) Apache Hive
3 1 (0.91%) Event Store
3 1 (0.91%) Hadoop
3 1 (0.91%) MariaDB
3 1 (0.91%) MongoDB
3 1 (0.91%) Oracle Database
3 1 (0.91%) Riak
Development Applications
1 2 (1.82%) Gatling
1 2 (1.82%) JMeter
1 2 (1.82%) LoadRunner
2 1 (0.91%) Cucumber
2 1 (0.91%) Eclipse
2 1 (0.91%) gulp
2 1 (0.91%) Jenkins
2 1 (0.91%) JIRA
2 1 (0.91%) Octopus Deploy
2 1 (0.91%) Selenium
2 1 (0.91%) Vagrant
2 1 (0.91%) webpack
General
1 20 (18.18%) Finance
2 7 (6.36%) Retail
3 5 (4.55%) Marketing
4 4 (3.64%) Publishing
5 2 (1.82%) Legal
Job Titles
1 36 (32.73%) Analyst
2 17 (15.45%) Service Analyst
3 10 (9.09%) Senior Analyst
3 10 (9.09%) Service Manager
3 10 (9.09%) Team Leader
4 8 (7.27%) ITIL Manager
5 7 (6.36%) Services Delivery Manager
6 6 (5.45%) IT Support
6 6 (5.45%) ITIL Service Delivery Manager
6 6 (5.45%) Service Desk Analyst
7 5 (4.55%) Incident Analyst
7 5 (4.55%) ITIL Service Manager
7 5 (4.55%) Service Improvement Analyst
8 4 (3.64%) Cisco Engineer
8 4 (3.64%) Delivery Manager
8 4 (3.64%) Network Analyst
8 4 (3.64%) Security Analyst
8 4 (3.64%) Senior Cisco Network Engineer
8 4 (3.64%) Senior Network Engineer
8 4 (3.64%) Support Team Leader
Libraries, Frameworks & Software Standards
1 7 (6.36%) .NET
2 3 (2.73%) HTML
3 2 (1.82%) SOAP
3 2 (1.82%) XML
4 1 (0.91%) ASP.NET
4 1 (0.91%) CSS
4 1 (0.91%) Elastic Stack
4 1 (0.91%) Ember.js
4 1 (0.91%) IBM Integration Bus
4 1 (0.91%) J2EE
4 1 (0.91%) Java EE
4 1 (0.91%) Kafka
4 1 (0.91%) LAMP
4 1 (0.91%) Node.js
4 1 (0.91%) RabbitMQ
4 1 (0.91%) React
4 1 (0.91%) Sass
4 1 (0.91%) Sensu
4 1 (0.91%) Web Services
Miscellaneous
1 12 (10.91%) NHS
2 7 (6.36%) Analytical Skills
2 7 (6.36%) Data Centre
2 7 (6.36%) Management Information System
3 5 (4.55%) Video Conferencing
4 4 (3.64%) Blackberry
4 4 (3.64%) Clustering
4 4 (3.64%) RSA SecurID
5 3 (2.73%) CMDB
5 3 (2.73%) Replication
6 2 (1.82%) Video\Live Streaming
7 1 (0.91%) Digital Signage
7 1 (0.91%) Driving Licence
7 1 (0.91%) Fat Client
7 1 (0.91%) iPad
7 1 (0.91%) Linux Command Line
7 1 (0.91%) Thin Client
7 1 (0.91%) User Experience
Operating Systems
1 26 (23.64%) Windows
2 13 (11.82%) Windows Server
3 8 (7.27%) Windows Server 2008
4 7 (6.36%) Linux
4 7 (6.36%) Windows 7
5 5 (4.55%) Windows Server 2012
6 4 (3.64%) CentOS
6 4 (3.64%) Ubuntu
7 3 (2.73%) HPUX
8 2 (1.82%) Red Hat Enterprise Linux
8 2 (1.82%) Unix
8 2 (1.82%) Windows 10
8 2 (1.82%) Windows 8
9 1 (0.91%) Debian
9 1 (0.91%) Fedora
9 1 (0.91%) SUSE
9 1 (0.91%) Windows Server 2003
Processes & Methodologies
1 68 (61.82%) ITIL
2 32 (29.09%) ITSM
3 29 (26.36%) Service Delivery
4 18 (16.36%) Incident Management
5 15 (13.64%) Agile Software Development
6 14 (12.73%) Project Management
7 13 (11.82%) Change Management
7 13 (11.82%) ITIL V3
8 12 (10.91%) Disaster Recovery
8 12 (10.91%) Kalman Filter
8 12 (10.91%) Service Design
9 11 (10.00%) Problem Management
10 9 (8.18%) Mobile Device Management
10 9 (8.18%) Network Design
10 9 (8.18%) PRINCE2
10 9 (8.18%) Scrum
10 9 (8.18%) Supplier Management
11 8 (7.27%) Coaching
11 8 (7.27%) IT Strategy
11 8 (7.27%) Stakeholder Management
Programming Languages
1 3 (2.73%) C#
1 3 (2.73%) JavaScript
2 2 (1.82%) Java
2 2 (1.82%) SQL
3 1 (0.91%) C
3 1 (0.91%) ES6
3 1 (0.91%) PowerShell
3 1 (0.91%) Python
3 1 (0.91%) Shell Script
Qualifications
1 5 (4.55%) Degree
1 5 (4.55%) ITIL Foundation Certificate
2 4 (3.64%) CCNA
2 4 (3.64%) Cisco Certification
3 3 (2.73%) ITIL Certification
3 3 (2.73%) VMware Certified Professional (VCP)
4 2 (1.82%) HNC
4 2 (1.82%) ISEB
4 2 (1.82%) ISTQB
4 2 (1.82%) NVQ Level 4
4 2 (1.82%) SC Cleared
4 2 (1.82%) Security Cleared
5 1 (0.91%) MCP
5 1 (0.91%) MCSE
5 1 (0.91%) Microsoft Certification
5 1 (0.91%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 10 (9.09%) SLA
2 4 (3.64%) PMO
3 3 (2.73%) ISO/IEC 20000
4 2 (1.82%) HL7
4 2 (1.82%) ISO 9000
4 2 (1.82%) ISO 9001
4 2 (1.82%) ISO/IEC 27001
5 1 (0.91%) QA
System Software
1 26 (23.64%) Active Directory
2 12 (10.91%) VMware Infrastructure
3 7 (6.36%) vSphere
4 3 (2.73%) Virtual Servers
4 3 (2.73%) VMware ESXi
5 2 (1.82%) Hyper-V
5 2 (1.82%) XenDesktop
6 1 (0.91%) Docker
6 1 (0.91%) Virtual Machines
Systems Management
1 12 (10.91%) SCCM
2 7 (6.36%) WSUS
3 6 (5.45%) SCOM
4 5 (4.55%) WMI
5 4 (3.64%) Symantec Endpoint Protection
6 3 (2.73%) Norton AntiVirus
7 2 (1.82%) Puppet
7 2 (1.82%) XenMobile
8 1 (0.91%) Ansible
8 1 (0.91%) Aspera SmartTrack
8 1 (0.91%) Grafana
8 1 (0.91%) Graphite
8 1 (0.91%) Mesos
8 1 (0.91%) Opscode Chef
Vendors
1 28 (25.45%) Cisco
2 26 (23.64%) Microsoft
3 14 (12.73%) Citrix
3 14 (12.73%) VMware
4 11 (10.00%) Avaya
5 9 (8.18%) HP
6 7 (6.36%) Symantec
7 4 (3.64%) Apple
7 4 (3.64%) Dell
7 4 (3.64%) Oracle
7 4 (3.64%) ServiceNow
8 3 (2.73%) BMC
8 3 (2.73%) NetApp
8 3 (2.73%) Remedy
9 2 (1.82%) Red Hat
9 2 (1.82%) Splunk
10 1 (0.91%) 3PAR
10 1 (0.91%) MuleSoft
10 1 (0.91%) Palo Alto
10 1 (0.91%) WSO2