Period
to 18 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Leeds with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 January 2019 with a comparison to the same period in the previous 2 years.

Service Management
6 months to
18 Jan 2019
Same period 2018 Same period 2017
Rank 71 94 109
Rank change year-on-year +23 +15 +5
Permanent jobs citing Service Management 131 129 130
As % of all permanent IT jobs advertised in Leeds 3.90% 2.70% 2.44%
As % of the Processes & Methodologies category 4.26% 2.88% 2.63%
Number of salaries quoted 96 108 115
Leeds median annual salary £35,000 £36,500 £38,000
Median salary % change year-on-year -4.11% -3.95% +1.33%
10th Percentile £18,000 £29,925 £25,950
90th Percentile £58,125 £57,500 £68,750
West Yorkshire median annual salary £37,750 £36,621 £39,500
% change year-on-year +3.08% -7.29% +3.95%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leeds with a requirement for process or methodology skills.

All Process and Methodology Skills
Leeds
Permanent vacancies with a requirement for process or methodology skills 3,072 4,486 4,935
As % of all permanent IT jobs advertised in Leeds 91.40% 94.01% 92.78%
Number of salaries quoted 2,588 3,807 4,221
Leeds median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £28,250 £28,400 £26,250
90th Percentile £65,000 £62,500 £60,000
West Yorkshire median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

Service Management
Job Vacancy Trend in Leeds

Job postings citing Service Management as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Service Management in Leeds

Service Management
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Leeds.

Salary trend for Service Management in Leeds

Service Management
Salary Histogram in Leeds

The salary distribution of IT jobs citing Service Management in Leeds over the 6 months to 18 January 2019.

Salary histogram for Service Management in Leeds

For the 6 months to 18 January 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region with a requirement for Service Management.

1 69 (52.67%) ITIL
2 54 (41.22%) ITSM
3 45 (34.35%) Microsoft
4 38 (29.01%) Project Management
5 37 (28.24%) Finance
6 33 (25.19%) Windows
7 31 (23.66%) Microsoft Azure
8 30 (22.90%) SQL Server
9 29 (22.14%) Agile Software Development
10 26 (19.85%) Incident Management
11 25 (19.08%) Service Delivery
11 25 (19.08%) IT Strategy
12 24 (18.32%) Active Directory
13 23 (17.56%) ITIL Foundation Certificate
14 22 (16.79%) SharePoint
15 21 (16.03%) SLA
15 21 (16.03%) Middleware
15 21 (16.03%) Data Centre
16 20 (15.27%) PMO
16 20 (15.27%) Change Management
17 19 (14.50%) Visual Studio
17 19 (14.50%) Self-Motivation
18 18 (13.74%) ServiceNow
19 17 (12.98%) Stakeholder Management
19 17 (12.98%) Problem Management
20 16 (12.21%) Android
20 16 (12.21%) Apple iOS
20 16 (12.21%) Node.js
21 15 (11.45%) Java
21 15 (11.45%) Office 365

Service Management
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (16.79%) SharePoint
2 13 (9.92%) CMS
3 11 (8.40%) Confluence
4 4 (3.05%) Apache Spark
4 4 (3.05%) Kentico
5 2 (1.53%) Mule
5 2 (1.53%) Skype for Business
6 1 (0.76%) BizTalk Server
6 1 (0.76%) IIS
6 1 (0.76%) OpenEdge
6 1 (0.76%) Tomcat
Applications
1 10 (7.63%) Microsoft Office
2 6 (4.58%) Microsoft Excel
3 5 (3.82%) Microsoft PowerPoint
4 1 (0.76%) MS Visio
Business Applications
1 12 (9.16%) Dynamics CRM
2 1 (0.76%) Dynamics AX
2 1 (0.76%) Dynamics NAV
2 1 (0.76%) NetSuite
2 1 (0.76%) Remedy ITSM
2 1 (0.76%) Sage 200
Cloud Services
1 31 (23.66%) Microsoft Azure
2 15 (11.45%) Office 365
3 14 (10.69%) Dynamics 365
4 11 (8.40%) IaaS
5 10 (7.63%) Slack
6 9 (6.87%) Amazon AWS
7 7 (5.34%) Force.com
8 6 (4.58%) SaaS
9 4 (3.05%) GitHub
9 4 (3.05%) PaaS
10 2 (1.53%) npm
11 1 (0.76%) Azure Active Directory
Communications & Networking
1 11 (8.40%) WAN
2 10 (7.63%) LAN
3 6 (4.58%) Broadband
4 4 (3.05%) VoIP
5 3 (2.29%) Firewall
5 3 (2.29%) SAN
6 2 (1.53%) DHCP
6 2 (1.53%) DNS
6 2 (1.53%) Ethernet
6 2 (1.53%) FTP
6 2 (1.53%) MPLS
6 2 (1.53%) NAS
6 2 (1.53%) NetScaler
6 2 (1.53%) Skype
6 2 (1.53%) Wireless
7 1 (0.76%) Internet
Database & Business Intelligence
1 30 (22.90%) SQL Server
2 4 (3.05%) Hadoop
3 2 (1.53%) Data Lake
3 2 (1.53%) Power BI
3 2 (1.53%) SQL Server 2008
3 2 (1.53%) SQL Server Integration Services
4 1 (0.76%) SQL Server Reporting Services
Development Applications
1 19 (14.50%) Visual Studio
2 15 (11.45%) JIRA
3 4 (3.05%) Atlassian Bamboo
3 4 (3.05%) Bitbucket
3 4 (3.05%) CocoaPods
3 4 (3.05%) Git (software)
3 4 (3.05%) IntelliJ
3 4 (3.05%) Jenkins
3 4 (3.05%) Sonatype Nexus
3 4 (3.05%) Xcode
4 2 (1.53%) Android Studio
4 2 (1.53%) Maven
4 2 (1.53%) Mockito
General
1 37 (28.24%) Finance
2 4 (3.05%) Financial Institution
2 4 (3.05%) Legal
3 3 (2.29%) Telecoms
4 2 (1.53%) Back Office
4 2 (1.53%) Banking
4 2 (1.53%) Billing
4 2 (1.53%) Marketing
4 2 (1.53%) Retail Banking
5 1 (0.76%) General Ledger
5 1 (0.76%) Retail
Job Titles
1 29 (22.14%) Analyst
2 26 (19.85%) Service Analyst
3 20 (15.27%) Support Engineer
4 18 (13.74%) IT Engineer
5 16 (12.21%) Applications Support
6 14 (10.69%) Applications Engineer
6 14 (10.69%) Applications Support Engineer
7 13 (9.92%) IT Manager
7 13 (9.92%) Service Desk Analyst
8 10 (7.63%) Service Manager
9 8 (6.11%) Developer
10 7 (5.34%) Delivery Manager
11 6 (4.58%) Architect
11 6 (4.58%) Front End Developer (Client-Side Developer)
11 6 (4.58%) Project Engineer
11 6 (4.58%) Services Delivery Manager
12 5 (3.82%) 1st Line Service Desk Analyst
12 5 (3.82%) Active Directory Analyst
13 4 (3.05%) 2nd Line Engineer
13 4 (3.05%) Site Reliability Engineer
Libraries, Frameworks & Software Standards
1 21 (16.03%) Middleware
2 16 (12.21%) Node.js
3 13 (9.92%) .NET
4 10 (7.63%) REST
5 8 (6.11%) AngularJS
5 8 (6.11%) CSS
5 8 (6.11%) HTML
5 8 (6.11%) HTML5
5 8 (6.11%) Kendo UI
5 8 (6.11%) PhoneGap
5 8 (6.11%) Sass
5 8 (6.11%) Spring
5 8 (6.11%) Twitter Bootstrap
6 7 (5.34%) COM
7 4 (3.05%) .NET Core
8 2 (1.53%) Express
8 2 (1.53%) React
8 2 (1.53%) Redux
8 2 (1.53%) Spring Boot
9 1 (0.76%) RabbitMQ
Miscellaneous
1 21 (16.03%) Data Centre
2 19 (14.50%) Self-Motivation
3 14 (10.69%) Management Information System
4 12 (9.16%) NHS
5 11 (8.40%) User Experience
6 7 (5.34%) Analytical Skills
7 4 (3.05%) CMDB
7 4 (3.05%) Hybrid Cloud
8 3 (2.29%) Robotics
9 2 (1.53%) Mobile App
9 2 (1.53%) RSA SecurID
10 1 (0.76%) Driving Licence
10 1 (0.76%) EMC VNX
10 1 (0.76%) Internet of Things
10 1 (0.76%) PKI
Operating Systems
1 33 (25.19%) Windows
2 16 (12.21%) Android
2 16 (12.21%) Apple iOS
3 15 (11.45%) Windows 10
4 14 (10.69%) Windows Server
5 13 (9.92%) Windows Server 2012
6 11 (8.40%) Windows Server 2008
7 5 (3.82%) Windows 7
8 1 (0.76%) Linux
8 1 (0.76%) Red Hat Enterprise Linux
Processes & Methodologies
1 69 (52.67%) ITIL
2 54 (41.22%) ITSM
3 38 (29.01%) Project Management
4 29 (22.14%) Agile Software Development
5 26 (19.85%) Incident Management
6 25 (19.08%) IT Strategy
6 25 (19.08%) Service Delivery
7 20 (15.27%) Change Management
8 17 (12.98%) Problem Management
8 17 (12.98%) Stakeholder Management
9 15 (11.45%) Service Design
10 14 (10.69%) DevOps
10 14 (10.69%) Scrum
11 13 (9.92%) CRM
12 12 (9.16%) Data Management
13 11 (8.40%) Coaching
13 11 (8.40%) TOGAF
14 10 (7.63%) Information Security
14 10 (7.63%) PRINCE2
14 10 (7.63%) Robotic Process Automation
Programming Languages
1 15 (11.45%) Java
2 14 (10.69%) PowerShell
2 14 (10.69%) SQL
3 12 (9.16%) JavaScript
4 8 (6.11%) Apex Code
4 8 (6.11%) Java 8
4 8 (6.11%) TypeScript
5 4 (3.05%) Apple Swift
5 4 (3.05%) Bash Shell
5 4 (3.05%) C#
5 4 (3.05%) C++
5 4 (3.05%) Perl
5 4 (3.05%) Python
6 2 (1.53%) ES6
6 2 (1.53%) Kotlin
7 1 (0.76%) T-SQL
Qualifications
1 23 (17.56%) ITIL Foundation Certificate
2 8 (6.11%) ITIL Certification
3 2 (1.53%) SC Cleared
3 2 (1.53%) Security Cleared
4 1 (0.76%) Computer Science Degree
4 1 (0.76%) Degree
4 1 (0.76%) MCSE
4 1 (0.76%) Microsoft Certification
4 1 (0.76%) PRINCE2 Practitioner
4 1 (0.76%) RHCE
4 1 (0.76%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 21 (16.03%) SLA
2 20 (15.27%) PMO
3 6 (4.58%) QA
4 5 (3.82%) ISO/IEC 20000
4 5 (3.82%) ISO/IEC 27001
5 2 (1.53%) ISO 9000
6 1 (0.76%) Sarbanes-Oxley
System Software
1 24 (18.32%) Active Directory
2 3 (2.29%) VMware ESXi
3 2 (1.53%) Hyper-V
3 2 (1.53%) vSphere
4 1 (0.76%) Virtual Machines
4 1 (0.76%) VMware Infrastructure
Systems Management
1 12 (9.16%) SCCM
2 8 (6.11%) Microsoft Intune
3 3 (2.29%) vCenter Server
4 2 (1.53%) Microsoft Data Protection Manager
4 2 (1.53%) Norton AntiVirus
4 2 (1.53%) SCOM
5 1 (0.76%) Forefront Identity Manager
5 1 (0.76%) vRealize
Vendors
1 45 (34.35%) Microsoft
2 18 (13.74%) ServiceNow
3 10 (7.63%) Blue Prism
3 10 (7.63%) Salesforce.com
3 10 (7.63%) UiPath
4 9 (6.87%) Cisco
5 8 (6.11%) Software AG
5 8 (6.11%) webMethods
6 4 (3.05%) SAP
6 4 (3.05%) SOTI
7 3 (2.29%) CheckPoint
7 3 (2.29%) VMware
8 2 (1.53%) Apple
8 2 (1.53%) Citrix
8 2 (1.53%) CommVault
8 2 (1.53%) Ivanti
8 2 (1.53%) Oracle
8 2 (1.53%) Sage
8 2 (1.53%) Splunk
8 2 (1.53%) Symantec