Period
to 20 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Leeds with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 60 118 118
Rank change year-on-year +58 0 -8
Permanent jobs citing Service Management 162 110 122
As % of all permanent IT jobs advertised in Leeds 4.13% 2.22% 2.28%
As % of the Processes & Methodologies category 4.54% 2.37% 2.45%
Number of salaries quoted 126 87 93
Leeds median annual salary £36,500 £36,500 £42,500
Median salary % change year-on-year - -14.12% +6.25%
10th Percentile £18,000 £23,000 £28,000
90th Percentile £65,000 £56,000 £106,250
West Yorkshire median annual salary £35,435 £36,500 £45,000
% change year-on-year -2.92% -18.89% +15.38%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leeds with a requirement for process or methodology skills.

All Process and Methodology Skills
Leeds
Permanent vacancies with a requirement for process or methodology skills 3,566 4,639 4,982
As % of all permanent IT jobs advertised in Leeds 90.90% 93.79% 92.93%
Number of salaries quoted 2,959 3,907 4,261
Leeds median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £27,500 £27,500 £26,250
90th Percentile £63,750 £62,500 £62,500
West Yorkshire median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +1.19%

Service Management
Job Vacancy Trend in Leeds

Job postings citing Service Management as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Service Management in Leeds

Service Management
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Leeds.

Salary trend for Service Management in Leeds

Service Management
Salary Histogram in Leeds

The salary distribution of IT jobs citing Service Management in Leeds over the 6 months to 20 November 2018.

Salary histogram for Service Management in Leeds

For the 6 months to 20 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region with a requirement for Service Management.

1 99 (61.11%) ITIL
2 78 (48.15%) ITSM
3 64 (39.51%) Finance
4 43 (26.54%) Agile Software Development
5 42 (25.93%) Microsoft
6 39 (24.07%) Incident Management
7 36 (22.22%) Microsoft Azure
8 34 (20.99%) Windows
8 34 (20.99%) Project Management
9 33 (20.37%) Problem Management
10 31 (19.14%) IT Strategy
11 30 (18.52%) ITIL Foundation Certificate
12 29 (17.90%) SLA
13 26 (16.05%) Active Directory
14 25 (15.43%) Service Delivery
15 24 (14.81%) SQL Server
15 24 (14.81%) ITIL V3
16 22 (13.58%) Data Centre
17 21 (12.96%) Analytical Skills
17 21 (12.96%) Middleware
17 21 (12.96%) Management Information System
18 20 (12.35%) JIRA
18 20 (12.35%) PMO
19 19 (11.73%) Problem-Solving
19 19 (11.73%) DevOps
20 18 (11.11%) Self-Motivation
20 18 (11.11%) Amazon AWS
20 18 (11.11%) Stakeholder Management
20 18 (11.11%) CMS
20 18 (11.11%) SharePoint

Service Management
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (11.11%) CMS
1 18 (11.11%) SharePoint
2 11 (6.79%) Confluence
3 5 (3.09%) Apache Spark
4 4 (2.47%) Kentico
5 2 (1.23%) Mule
5 2 (1.23%) Skype for Business
6 1 (0.62%) BizTalk Server
6 1 (0.62%) IIS
6 1 (0.62%) OpenEdge
6 1 (0.62%) Tomcat
Applications
1 12 (7.41%) Microsoft Office
2 7 (4.32%) Microsoft Excel
3 5 (3.09%) Microsoft PowerPoint
4 1 (0.62%) MS Visio
Business Applications
1 7 (4.32%) Dynamics CRM
2 2 (1.23%) Dynamics AX
2 2 (1.23%) Remedy ITSM
3 1 (0.62%) Dynamics NAV
Cloud Services
1 36 (22.22%) Microsoft Azure
2 18 (11.11%) Amazon AWS
3 15 (9.26%) IaaS
3 15 (9.26%) Office 365
4 11 (6.79%) Dynamics 365
4 11 (6.79%) SaaS
5 10 (6.17%) Slack
6 9 (5.56%) PaaS
7 7 (4.32%) Force.com
8 4 (2.47%) GitHub
9 2 (1.23%) npm
10 1 (0.62%) Azure Active Directory
10 1 (0.62%) Cloud Computing
Communications & Networking
1 10 (6.17%) LAN
1 10 (6.17%) WAN
2 4 (2.47%) VoIP
3 3 (1.85%) Firewall
4 2 (1.23%) DHCP
4 2 (1.23%) DNS
4 2 (1.23%) FTP
4 2 (1.23%) Internet
4 2 (1.23%) NAS
4 2 (1.23%) NetScaler
4 2 (1.23%) SAN
4 2 (1.23%) Skype
4 2 (1.23%) Wireless
5 1 (0.62%) TCP/IP
Database & Business Intelligence
1 24 (14.81%) SQL Server
2 5 (3.09%) Hadoop
3 2 (1.23%) Data Lake
3 2 (1.23%) Power BI
3 2 (1.23%) SQL Server 2008
3 2 (1.23%) SQL Server Integration Services
4 1 (0.62%) Azure SQL Database
4 1 (0.62%) SQL Server Reporting Services
Development Applications
1 20 (12.35%) JIRA
2 14 (8.64%) Visual Studio
3 9 (5.56%) Atlassian Bamboo
3 9 (5.56%) Bitbucket
4 4 (2.47%) CocoaPods
4 4 (2.47%) Git (software)
4 4 (2.47%) IntelliJ
4 4 (2.47%) Jenkins
4 4 (2.47%) Sonatype Nexus
4 4 (2.47%) Xcode
5 2 (1.23%) Android Studio
5 2 (1.23%) Maven
5 2 (1.23%) Mockito
General
1 64 (39.51%) Finance
2 9 (5.56%) Financial Institution
3 7 (4.32%) Retail
4 5 (3.09%) Legal
5 4 (2.47%) Banking
5 4 (2.47%) Marketing
6 3 (1.85%) Billing
7 2 (1.23%) Back Office
7 2 (1.23%) Retail Banking
8 1 (0.62%) General Ledger
8 1 (0.62%) Law
8 1 (0.62%) Local Government
8 1 (0.62%) Pharmaceutical
8 1 (0.62%) Telecoms
Job Titles
1 42 (25.93%) Analyst
2 34 (20.99%) Service Analyst
3 20 (12.35%) Service Desk Analyst
4 16 (9.88%) IT Engineer
4 16 (9.88%) Service Manager
4 16 (9.88%) Support Engineer
5 14 (8.64%) IT Manager
5 14 (8.64%) Senior Manager
6 13 (8.02%) Incident Manager
7 12 (7.41%) Applications Support
8 10 (6.17%) Applications Engineer
8 10 (6.17%) Applications Support Engineer
9 9 (5.56%) Senior Incident Manager
10 8 (4.94%) Delivery Manager
10 8 (4.94%) Developer
10 8 (4.94%) Senior Service Manager
11 7 (4.32%) Services Delivery Manager
12 6 (3.70%) Architect
12 6 (3.70%) Front End Developer (Client-Side Developer)
12 6 (3.70%) IT Analyst
Libraries, Frameworks & Software Standards
1 21 (12.96%) Middleware
2 17 (10.49%) Node.js
3 14 (8.64%) .NET
4 10 (6.17%) REST
5 8 (4.94%) AngularJS
5 8 (4.94%) CSS
5 8 (4.94%) HTML
5 8 (4.94%) HTML5
5 8 (4.94%) Kendo UI
5 8 (4.94%) PhoneGap
5 8 (4.94%) Sass
5 8 (4.94%) Spring
5 8 (4.94%) Twitter Bootstrap
6 7 (4.32%) COM
7 5 (3.09%) .NET Core
8 2 (1.23%) Express
8 2 (1.23%) React
8 2 (1.23%) Redux
8 2 (1.23%) Spring Boot
9 1 (0.62%) RabbitMQ
Miscellaneous
1 22 (13.58%) Data Centre
2 21 (12.96%) Analytical Skills
2 21 (12.96%) Management Information System
3 18 (11.11%) Self-Motivation
4 13 (8.02%) NHS
5 11 (6.79%) User Experience
6 9 (5.56%) CMDB
6 9 (5.56%) Hybrid Cloud
7 4 (2.47%) Robotics
8 2 (1.23%) Mobile App
8 2 (1.23%) RSA SecurID
9 1 (0.62%) Computer Science
9 1 (0.62%) Driving Licence
9 1 (0.62%) EMC VNX
9 1 (0.62%) Internet of Things
9 1 (0.62%) PKI
Operating Systems
1 34 (20.99%) Windows
2 16 (9.88%) Android
2 16 (9.88%) Apple iOS
3 15 (9.26%) Windows 10
4 14 (8.64%) Windows Server
5 13 (8.02%) Windows Server 2012
6 11 (6.79%) Windows Server 2008
7 5 (3.09%) Windows 7
8 1 (0.62%) Linux
8 1 (0.62%) Red Hat Enterprise Linux
Processes & Methodologies
1 99 (61.11%) ITIL
2 78 (48.15%) ITSM
3 43 (26.54%) Agile Software Development
4 39 (24.07%) Incident Management
5 34 (20.99%) Project Management
6 33 (20.37%) Problem Management
7 31 (19.14%) IT Strategy
8 25 (15.43%) Service Delivery
9 24 (14.81%) ITIL V3
10 19 (11.73%) DevOps
10 19 (11.73%) Problem-Solving
11 18 (11.11%) Stakeholder Management
12 17 (10.49%) Change Management
13 16 (9.88%) Scrum
14 15 (9.26%) Process Improvement
14 15 (9.26%) Time Management
15 13 (8.02%) Line Management
15 13 (8.02%) Service Design
16 12 (7.41%) Data Management
16 12 (7.41%) Information Security
Programming Languages
1 16 (9.88%) Java
1 16 (9.88%) SQL
2 14 (8.64%) PowerShell
3 13 (8.02%) JavaScript
4 8 (4.94%) Apex Code
4 8 (4.94%) Java 8
4 8 (4.94%) TypeScript
5 5 (3.09%) Bash Shell
5 5 (3.09%) C#
5 5 (3.09%) C++
5 5 (3.09%) Perl
5 5 (3.09%) Python
6 4 (2.47%) Apple Swift
7 2 (1.23%) ES6
7 2 (1.23%) Kotlin
8 1 (0.62%) C
8 1 (0.62%) T-SQL
8 1 (0.62%) VB
Qualifications
1 30 (18.52%) ITIL Foundation Certificate
2 14 (8.64%) ITIL Certification
3 2 (1.23%) MCSE
3 2 (1.23%) Microsoft Certification
3 2 (1.23%) SC Cleared
3 2 (1.23%) Security Cleared
4 1 (0.62%) Computer Science Degree
4 1 (0.62%) Degree
4 1 (0.62%) MCITP
4 1 (0.62%) PRINCE2 Practitioner
4 1 (0.62%) RHCE
4 1 (0.62%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 29 (17.90%) SLA
2 20 (12.35%) PMO
3 12 (7.41%) ISO/IEC 27001
4 6 (3.70%) QA
5 5 (3.09%) ISO/IEC 20000
6 2 (1.23%) ISO 9000
7 1 (0.62%) PCI DSS
7 1 (0.62%) Sarbanes-Oxley
System Software
1 26 (16.05%) Active Directory
2 3 (1.85%) VMware ESXi
3 2 (1.23%) Hyper-V
3 2 (1.23%) vSphere
4 1 (0.62%) Virtual Machines
4 1 (0.62%) VMware Infrastructure
Systems Management
1 10 (6.17%) SCCM
2 8 (4.94%) Microsoft Intune
3 3 (1.85%) vCenter Server
4 2 (1.23%) Microsoft Data Protection Manager
4 2 (1.23%) Norton AntiVirus
4 2 (1.23%) SCOM
5 1 (0.62%) Forefront Identity Manager
5 1 (0.62%) vRealize
Vendors
1 42 (25.93%) Microsoft
2 15 (9.26%) ServiceNow
3 10 (6.17%) Blue Prism
3 10 (6.17%) Salesforce.com
3 10 (6.17%) UiPath
4 8 (4.94%) Software AG
4 8 (4.94%) webMethods
5 7 (4.32%) Cisco
6 4 (2.47%) SAP
6 4 (2.47%) SOTI
7 3 (1.85%) CheckPoint
7 3 (1.85%) VMware
8 2 (1.23%) AppDynamics
8 2 (1.23%) Apple
8 2 (1.23%) Citrix
8 2 (1.23%) CommVault
8 2 (1.23%) Ivanti
8 2 (1.23%) Remedy
8 2 (1.23%) Splunk
8 2 (1.23%) Symantec