Period
to 23 October 2019

The following table provides summary statistics for permanent job vacancies advertised in Leeds with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 October 2019 with a comparison to the same period in the previous 2 years.

Service Management
6 months to
23 Oct 2019
Same period 2018 Same period 2017
Rank 78 67 127
Rank change year-on-year -11 +60 -24
Permanent jobs citing Service Management 95 152 94
As % of all permanent IT jobs advertised in Leeds 3.22% 3.89% 1.96%
As % of the Processes & Methodologies category 3.45% 4.25% 2.08%
Number of salaries quoted 68 121 72
Leeds median annual salary £45,500 £40,000 £37,121
Median salary % change year-on-year +13.75% +7.76% -11.62%
10th Percentile £21,250 £18,000 £23,000
90th Percentile £73,250 £65,000 £56,225
West Yorkshire median annual salary £45,000 £35,500 £37,500
% change year-on-year +26.76% -5.33% -12.79%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leeds with a requirement for process or methodology skills.

All Process and Methodology Skills
Leeds
Permanent vacancies with a requirement for process or methodology skills 2,754 3,580 4,529
As % of all permanent IT jobs advertised in Leeds 93.36% 91.70% 94.61%
Number of salaries quoted 2,362 2,982 3,838
Leeds median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £30,000 £27,500 £27,500
90th Percentile £70,000 £65,000 £63,075
West Yorkshire median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Management
Job Vacancy Trend in Leeds

Job postings citing Service Management as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Service Management in Leeds

Service Management
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Leeds.

Salary trend for Service Management in Leeds

Service Management
Salary Histogram in Leeds

The salary distribution of IT jobs citing Service Management in Leeds over the 6 months to 23 October 2019.

Salary histogram for Service Management in Leeds

For the 6 months to 23 October 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leeds region with a requirement for Service Management.

1 55 (57.89%) ITIL
2 37 (38.95%) Microsoft
3 32 (33.68%) Agile Software Development
4 29 (30.53%) Problem-Solving
5 27 (28.42%) SLA
6 25 (26.32%) Windows
6 25 (26.32%) AWS
7 23 (24.21%) Office 365
7 23 (24.21%) Microsoft Office
8 22 (23.16%) Active Directory
8 22 (23.16%) Finance
8 22 (23.16%) Decision-Making
9 20 (21.05%) Azure
10 18 (18.95%) Analytical Skills
10 18 (18.95%) ITSM
10 18 (18.95%) Stakeholder Management
11 17 (17.89%) Service Delivery
11 17 (17.89%) Disaster Recovery
11 17 (17.89%) Continuous Improvement
12 16 (16.84%) Windows 10
13 15 (15.79%) assyst
13 15 (15.79%) Coaching
13 15 (15.79%) ServiceNow
14 13 (13.68%) IT Strategy
14 13 (13.68%) Microsoft Certification
14 13 (13.68%) MCSE
15 12 (12.63%) Citrix
15 12 (12.63%) Information Security
15 12 (12.63%) Mobile Device Management
16 11 (11.58%) SQL Server

Service Management
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.16%) Confluence
2 2 (2.11%) PowerExchange
2 2 (2.11%) SAS
2 2 (2.11%) SharePoint
3 1 (1.05%) Apache Spark
3 1 (1.05%) BizTalk Server
3 1 (1.05%) CMS
Applications
1 23 (24.21%) Microsoft Office
2 4 (4.21%) Microsoft PowerPoint
3 2 (2.11%) Microsoft Excel
Business Applications
1 15 (15.79%) assyst
2 2 (2.11%) Dynamics CRM
Cloud Services
1 25 (26.32%) AWS
2 23 (24.21%) Office 365
3 20 (21.05%) Azure
4 10 (10.53%) Azure Active Directory
5 6 (6.32%) Cloud Computing
5 6 (6.32%) Sumo Logic
6 3 (3.16%) IaaS
6 3 (3.16%) SaaS
7 2 (2.11%) Dynamics 365
8 1 (1.05%) Amazon S3
8 1 (1.05%) PaaS
8 1 (1.05%) Power Platform
8 1 (1.05%) Serverless
Communications & Networking
1 7 (7.37%) Firewall
1 7 (7.37%) SAN
2 4 (4.21%) VoIP
3 1 (1.05%) LAN
3 1 (1.05%) Unified Communications
3 1 (1.05%) WAN
3 1 (1.05%) Wireless
Database & Business Intelligence
1 11 (11.58%) SQL Server
2 2 (2.11%) Data Warehouse
2 2 (2.11%) PowerCenter
3 1 (1.05%) Amazon RDS
3 1 (1.05%) Amazon Redshift
3 1 (1.05%) Azure SQL Database
3 1 (1.05%) DB2
3 1 (1.05%) Hadoop
3 1 (1.05%) Power BI
3 1 (1.05%) SQL Server Integration Services
Development Applications
1 2 (2.11%) Visual Studio
2 1 (1.05%) Atlassian Bamboo
2 1 (1.05%) Bitbucket
2 1 (1.05%) JIRA
General
1 22 (23.16%) Finance
2 8 (8.42%) Telecoms
3 7 (7.37%) Banking
3 7 (7.37%) Legal
4 4 (4.21%) Public Sector
5 2 (2.11%) Marketing
5 2 (2.11%) Retail Banking
6 1 (1.05%) Billing
Job Titles
1 22 (23.16%) Analyst
1 22 (23.16%) Service Analyst
2 17 (17.89%) Architect
3 16 (16.84%) Service Desk Analyst
4 9 (9.47%) Support Engineer
5 8 (8.42%) Service Manager
6 7 (7.37%) IT Engineer
6 7 (7.37%) IT Manager
6 7 (7.37%) IT Support
6 7 (7.37%) IT Support Engineer
6 7 (7.37%) Systems Engineer
6 7 (7.37%) Systems Support
6 7 (7.37%) Systems Support Engineer
7 6 (6.32%) Consultant
7 6 (6.32%) Office 365 Architect
7 6 (6.32%) Technical Architect
8 5 (5.26%) Managing Consultant
8 5 (5.26%) Reliability Engineer
8 5 (5.26%) Senior Service Manager
8 5 (5.26%) Solutions Architect
Libraries, Frameworks & Software Standards
1 8 (8.42%) .NET
2 3 (3.16%) Middleware
3 1 (1.05%) .NET Core
3 1 (1.05%) Node.js
Miscellaneous
1 18 (18.95%) Analytical Skills
2 10 (10.53%) Data Centre
2 10 (10.53%) Management Information System
2 10 (10.53%) Public Cloud
3 6 (6.32%) New Media
3 6 (6.32%) Self-Motivation
3 6 (6.32%) Video on Demand
3 6 (6.32%) Video\Live Streaming
4 2 (2.11%) NHS
4 2 (2.11%) PMI
5 1 (1.05%) Cloud Native
5 1 (1.05%) Hybrid Cloud
5 1 (1.05%) iPhone
5 1 (1.05%) IVR
5 1 (1.05%) User Experience
Operating Systems
1 25 (26.32%) Windows
2 16 (16.84%) Windows 10
3 4 (4.21%) Windows 7
4 2 (2.11%) Unix
4 2 (2.11%) Windows Server
4 2 (2.11%) Windows Server 2008
4 2 (2.11%) Windows Server 2012
Processes & Methodologies
1 55 (57.89%) ITIL
2 32 (33.68%) Agile Software Development
3 29 (30.53%) Problem-Solving
4 22 (23.16%) Decision-Making
5 18 (18.95%) ITSM
5 18 (18.95%) Stakeholder Management
6 17 (17.89%) Continuous Improvement
6 17 (17.89%) Disaster Recovery
6 17 (17.89%) Service Delivery
7 15 (15.79%) Coaching
8 13 (13.68%) IT Strategy
9 12 (12.63%) Information Security
9 12 (12.63%) Mobile Device Management
10 10 (10.53%) Change Management
11 9 (9.47%) Incident Management
11 9 (9.47%) ITIL V3
11 9 (9.47%) Problem Management
12 7 (7.37%) Collaborative Working
12 7 (7.37%) Root Cause Analysis
12 7 (7.37%) Technology Roadmap
Programming Languages
1 5 (5.26%) SQL
2 3 (3.16%) PowerShell
2 3 (3.16%) Python
3 2 (2.11%) Bash Shell
3 2 (2.11%) Korn
4 1 (1.05%) C
4 1 (1.05%) C#
4 1 (1.05%) C++
4 1 (1.05%) JavaScript
Qualifications
1 13 (13.68%) MCSE
1 13 (13.68%) Microsoft Certification
2 10 (10.53%) MCP
2 10 (10.53%) MCSA
3 8 (8.42%) ITIL Certification
4 3 (3.16%) MCITP
5 2 (2.11%) PMI Certification
6 1 (1.05%) Degree
Quality Assurance & Compliance
1 27 (28.42%) SLA
2 7 (7.37%) ISO/IEC 27001
3 4 (4.21%) GDPR
4 2 (2.11%) Data Quality
4 2 (2.11%) ISO/IEC 20000
4 2 (2.11%) PMO
5 1 (1.05%) PCI DSS
5 1 (1.05%) QA
System Software
1 22 (23.16%) Active Directory
2 10 (10.53%) XenApp
3 7 (7.37%) Hyper-V
4 6 (6.32%) Docker
Systems Management
1 10 (10.53%) SCCM
Vendors
1 37 (38.95%) Microsoft
2 15 (15.79%) ServiceNow
3 12 (12.63%) Citrix
4 7 (7.37%) Cisco
4 7 (7.37%) NetApp
5 6 (6.32%) AppDynamics
6 2 (2.11%) Blue Prism
6 2 (2.11%) Informatica
6 2 (2.11%) UiPath
7 1 (1.05%) IBM
7 1 (1.05%) Oracle