Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Liverpool with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Merseyside > Liverpool
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 65 68 48
Rank change year-on-year +3 -20 -14
Permanent jobs citing SLA 9 30 22
As % of all permanent IT jobs advertised in Liverpool 1.18% 2.81% 3.24%
As % of the Quality Assurance & Compliance category 10.11% 22.22% 23.16%
Number of salaries quoted 6 8 17
Liverpool median annual salary £43,250 £26,500 £65,000
Median salary % change year-on-year +63.21% -59.23% +44.44%
10th Percentile £23,000 £20,800 £32,800
90th Percentile £58,125 £33,750 £70,000
Merseyside median annual salary £43,250 £31,500 £55,500
% change year-on-year +37.30% -43.24% +30.59%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Liverpool with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Liverpool
Permanent vacancies with a requirement for quality assurance or compliance skills 89 135 95
As % of all permanent IT jobs advertised in Liverpool 11.66% 12.65% 13.97%
Number of salaries quoted 62 55 67
Liverpool median annual salary £40,000 £37,500 £40,000
Median salary % change year-on-year +6.67% -6.25% -11.11%
10th Percentile £26,250 £25,000 £26,900
90th Percentile £64,875 £65,500 £70,000
Merseyside median annual salary £40,000 £35,000 £41,875
% change year-on-year +14.29% -16.42% -1.47%

SLA
Job Vacancy Trend in Liverpool

Job postings citing SLA as a percentage of all IT jobs advertised in Liverpool.

Job vacancy trend for SLA in Liverpool

SLA
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Liverpool.

Salary trend for SLA in Liverpool

SLA
Salary Histogram in Liverpool

The salary distribution of IT jobs citing SLA in Liverpool over the 6 months to 19 November 2017.

Salary histogram for SLA in Liverpool

For the 6 months to 19 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Liverpool region with a requirement for SLA.

1 8 (88.89%) ITIL
2 5 (55.56%) Service Management
2 5 (55.56%) ITIL V3
3 4 (44.44%) Service Delivery
4 3 (33.33%) Project Management
4 3 (33.33%) Windows
4 3 (33.33%) Process Improvement
4 3 (33.33%) Incident Management
5 2 (22.22%) Banking
5 2 (22.22%) Problem Management
5 2 (22.22%) Security Cleared
5 2 (22.22%) Windows Server
5 2 (22.22%) Investment Banking
5 2 (22.22%) Exchange Server 2010
5 2 (22.22%) Exchange Server 2013
5 2 (22.22%) SharePoint
5 2 (22.22%) MS Exchange
5 2 (22.22%) Active Directory
5 2 (22.22%) Microsoft
5 2 (22.22%) Internet
5 2 (22.22%) Finance
6 1 (11.11%) Manufacturing
6 1 (11.11%) Advertising
6 1 (11.11%) Stakeholder Management
6 1 (11.11%) RedDot
6 1 (11.11%) Risk Assessment
6 1 (11.11%) TETRA
6 1 (11.11%) Management Information System
6 1 (11.11%) Wi-Fi
6 1 (11.11%) Back Office

SLA
Co-occurring IT Skills in Liverpool by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (22.22%) Exchange Server 2010
1 2 (22.22%) Exchange Server 2013
1 2 (22.22%) MS Exchange
1 2 (22.22%) SharePoint
2 1 (11.11%) EPiServer
2 1 (11.11%) Skype for Business
2 1 (11.11%) Umbraco
Communications & Networking
1 2 (22.22%) Internet
2 1 (11.11%) ADSL
2 1 (11.11%) IP Telephony
2 1 (11.11%) ISDN
2 1 (11.11%) LAN
2 1 (11.11%) PSTN
2 1 (11.11%) TETRA
2 1 (11.11%) VoIP
2 1 (11.11%) WAN
2 1 (11.11%) Wi-Fi
General
1 2 (22.22%) Banking
1 2 (22.22%) Finance
1 2 (22.22%) Investment Banking
2 1 (11.11%) Advertising
2 1 (11.11%) Back Office
2 1 (11.11%) Manufacturing
2 1 (11.11%) Telecoms
Job Titles
1 3 (33.33%) Delivery Manager
1 3 (33.33%) Service Manager
1 3 (33.33%) Services Delivery Manager
2 2 (22.22%) Support Engineer
3 1 (11.11%) 2nd Line Support
3 1 (11.11%) 3rd Line Network Engineer
3 1 (11.11%) Analyst
3 1 (11.11%) Desktop Support
3 1 (11.11%) Help Desk Engineer
3 1 (11.11%) Help Desk Support
3 1 (11.11%) ICT Engineer
3 1 (11.11%) ICT Support
3 1 (11.11%) ICT Support Engineer
3 1 (11.11%) Network Engineer
3 1 (11.11%) Service Analyst
3 1 (11.11%) Service Desk Analyst
3 1 (11.11%) Service Desk Engineer
3 1 (11.11%) Service Desk Support
3 1 (11.11%) Windows Engineer
3 1 (11.11%) Windows Support Engineer
Miscellaneous
1 1 (11.11%) Analytical Skills
1 1 (11.11%) Driving Licence
1 1 (11.11%) Management Information System
Operating Systems
1 3 (33.33%) Windows
2 2 (22.22%) Windows Server
Processes & Methodologies
1 8 (88.89%) ITIL
2 5 (55.56%) ITIL V3
2 5 (55.56%) Service Management
3 4 (44.44%) Service Delivery
4 3 (33.33%) Incident Management
4 3 (33.33%) Process Improvement
4 3 (33.33%) Project Management
5 2 (22.22%) Problem Management
6 1 (11.11%) Configuration Management
6 1 (11.11%) Risk Assessment
6 1 (11.11%) Root Cause Analysis
6 1 (11.11%) Stakeholder Management
6 1 (11.11%) Statistics
6 1 (11.11%) Web Development
Qualifications
1 2 (22.22%) Security Cleared
2 1 (11.11%) CCNA
2 1 (11.11%) Cisco Certification
2 1 (11.11%) Degree
2 1 (11.11%) Microsoft Certification
Quality Assurance & Compliance
1 1 (11.11%) Data Quality
System Software
1 2 (22.22%) Active Directory
Systems Management
1 1 (11.11%) TeamSite
Vendors
1 2 (22.22%) Microsoft
2 1 (11.11%) Cisco
2 1 (11.11%) RedDot
2 1 (11.11%) Remedy
2 1 (11.11%) Sitecore