Period
to 18 January 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 18 January 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > London
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 510 583 660
Rank change year-on-year +73 +77 -30
Permanent jobs citing Customer Engagement 334 234 244
As % of all permanent IT jobs advertised in London 0.48% 0.33% 0.29%
As % of the Processes & Methodologies category 0.52% 0.36% 0.32%
Number of salaries quoted 243 193 191
London median annual salary £60,000 £65,000 £65,000
Median salary % change year-on-year -7.69% - +8.33%
10th Percentile £32,650 £32,250 £34,000
90th Percentile £95,000 £90,000 £95,000
England median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -9.09%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 64,377 64,129 75,974
As % of all permanent IT jobs advertised in London 91.57% 90.53% 89.77%
Number of salaries quoted 51,426 54,642 64,412
London median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £36,000 £33,750 £33,750
90th Percentile £91,250 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Customer Engagement
Job Vacancy Trend in London

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in London.

Job vacancy trend for Customer Engagement in London

Customer Engagement
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in London.

Salary trend for Customer Engagement in London

Customer Engagement
Salary Histogram in London

The salary distribution of IT jobs citing Customer Engagement in London over the 6 months to 18 January 2018.

Salary histogram for Customer Engagement in London

Customer Engagement
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the London region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -8 36 £63,750 +72.30% 8
West London +27 20 £55,000 +4.76% 1
South London +4 11 £31,500 -55.79% 1
East London - 2 - - 1
Customer Engagement
England

For the 6 months to 18 January 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Customer Engagement.

1 129 (38.62%) Agile Software Development
2 89 (26.65%) Finance
3 88 (26.35%) Analytics
4 65 (19.46%) Marketing
5 62 (18.56%) Microsoft
6 57 (17.07%) CRM
7 52 (15.57%) Presales
8 51 (15.27%) Banking
9 47 (14.07%) Project Management
10 45 (13.47%) E-Commerce
10 45 (13.47%) Business Intelligence
10 45 (13.47%) Java
11 43 (12.87%) Microsoft Azure
11 43 (12.87%) Amazon AWS
12 42 (12.57%) Salesforce.com
13 40 (11.98%) Collaborative Working
14 37 (11.08%) QA
15 35 (10.48%) Degree
16 34 (10.18%) SQL
17 33 (9.88%) Linux
17 33 (9.88%) Retail
18 32 (9.58%) Data Management
18 32 (9.58%) Stakeholder Management
18 32 (9.58%) Business Analysis
18 32 (9.58%) Analytical Skills
19 31 (9.28%) User Experience
19 31 (9.28%) Google
19 31 (9.28%) Windows
20 30 (8.98%) Machine Learning
20 30 (8.98%) SDLC

Customer Engagement
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (3.89%) Umbraco
2 11 (3.29%) CMS
3 10 (2.99%) SAS
4 7 (2.10%) Apache Spark
5 6 (1.80%) Sitecore CMS
5 6 (1.80%) Skype for Business
5 6 (1.80%) WebSphere
6 4 (1.20%) MS Exchange
7 3 (0.90%) Apache Pig
7 3 (0.90%) SharePoint
8 2 (0.60%) Adobe Experience Manager
8 2 (0.60%) Apache Solr
8 2 (0.60%) JBoss
8 2 (0.60%) Tomcat
9 1 (0.30%) Confluence
9 1 (0.30%) Drupal
9 1 (0.30%) Elasticsearch
9 1 (0.30%) Kentico
9 1 (0.30%) Oracle SOA Suite
9 1 (0.30%) WebLogic
Applications
1 20 (5.99%) Microsoft Office
2 9 (2.69%) Microsoft Excel
3 8 (2.40%) Microsoft PowerPoint
4 2 (0.60%) MS Visio
Business Applications
1 20 (5.99%) WebTrends
2 4 (1.20%) Dynamics CRM
3 3 (0.90%) Oracle Retail
3 3 (0.90%) Remedy ITSM
3 3 (0.90%) Visualfiles
4 2 (0.60%) SAP GTS
4 2 (0.60%) SAP S/4HANA
4 2 (0.60%) Social Studio
5 1 (0.30%) Eloqua
5 1 (0.30%) HFM
5 1 (0.30%) Hyperion Enterprise
5 1 (0.30%) Hyperion Planning
5 1 (0.30%) Oracle EBS
5 1 (0.30%) SAP CRM
5 1 (0.30%) Unica
Cloud Services
1 43 (12.87%) Amazon AWS
1 43 (12.87%) Microsoft Azure
2 26 (7.78%) Google Analytics
3 20 (5.99%) Adobe Analytics
4 19 (5.69%) SaaS
5 15 (4.49%) Office 365
6 12 (3.59%) OpenShift
7 11 (3.29%) Azure Active Directory
8 10 (2.99%) Google Cloud Platform
8 10 (2.99%) PaaS
9 9 (2.69%) Cloud Computing
10 6 (1.80%) IaaS
11 5 (1.50%) Yammer
12 3 (0.90%) Azure Data Factory
12 3 (0.90%) Silverpop
13 2 (0.60%) AWS CloudFormation
13 2 (0.60%) Google Tag Manager
13 2 (0.60%) Virtual Private Cloud
14 1 (0.30%) IBM Cloud
14 1 (0.30%) SoftLayer
Communications & Networking
1 24 (7.19%) SMS
2 13 (3.89%) Internet
3 5 (1.50%) Cisco Nexus
3 5 (1.50%) VPN
4 4 (1.20%) HTTP
4 4 (1.20%) SAN
5 3 (0.90%) LAN
5 3 (0.90%) Remote Desktop
5 3 (0.90%) Skype
5 3 (0.90%) Wireless
6 2 (0.60%) Cisco Wireless
6 2 (0.60%) IPsec
6 2 (0.60%) WLAN
7 1 (0.30%) DHCP
7 1 (0.30%) DNS
7 1 (0.30%) FTP
7 1 (0.30%) HTTPS
7 1 (0.30%) NAS
7 1 (0.30%) WAN
7 1 (0.30%) Wireless Security
Database & Business Intelligence
1 21 (6.29%) Hadoop
2 20 (5.99%) Data Warehouse
3 17 (5.09%) Apache Cassandra
4 14 (4.19%) Power BI
5 13 (3.89%) Big Data
6 9 (2.69%) SQL Server
7 7 (2.10%) SQL Server Reporting Services
8 6 (1.80%) BusinessObjects Business Intelligence
8 6 (1.80%) PowerCenter
9 5 (1.50%) SQL Server Analysis Services
9 5 (1.50%) SQL Server Integration Services
10 4 (1.20%) PostgreSQL
11 3 (0.90%) Apache Hive
11 3 (0.90%) Azure SQL Data Warehouse
11 3 (0.90%) Azure SQL Database
11 3 (0.90%) NoSQL
11 3 (0.90%) Oracle BI EE
11 3 (0.90%) Oracle Reports
11 3 (0.90%) RDBMS
11 3 (0.90%) Relational Database
Development Applications
1 19 (5.69%) JIRA
2 9 (2.69%) Jenkins
3 7 (2.10%) Atlassian Bamboo
4 6 (1.80%) Git (software)
5 5 (1.50%) GoCD
5 5 (1.50%) IBM UrbanCode
5 5 (1.50%) Octopus Deploy
5 5 (1.50%) Subversion
5 5 (1.50%) Team Foundation Server
6 2 (0.60%) Hudson
6 2 (0.60%) VSS/SourceSafe
7 1 (0.30%) Eclipse
7 1 (0.30%) IntelliJ
7 1 (0.30%) Maven
7 1 (0.30%) NetBeans
7 1 (0.30%) TeamCity
General
1 89 (26.65%) Finance
2 65 (19.46%) Marketing
3 51 (15.27%) Banking
4 33 (9.88%) Retail
5 18 (5.39%) Financial Institution
6 15 (4.49%) Legal
7 11 (3.29%) Advertising
8 9 (2.69%) Telecoms
9 6 (1.80%) Manufacturing
9 6 (1.80%) Publishing
10 5 (1.50%) Law
11 4 (1.20%) Electronics
11 4 (1.20%) Retail Banking
12 3 (0.90%) Billing
13 2 (0.60%) Front Office
13 2 (0.60%) Retail Finance
14 1 (0.30%) Automotive
14 1 (0.30%) Back Office
14 1 (0.30%) French Language
14 1 (0.30%) Games
Job Titles
1 55 (16.47%) Consultant
2 45 (13.47%) Analyst
3 37 (11.08%) Architect
4 28 (8.38%) Developer
5 26 (7.78%) Solutions Architect
6 21 (6.29%) Business Analyst
7 20 (5.99%) Project Manager
8 19 (5.69%) Communications Manager
8 19 (5.69%) Digital Communications Manager
9 15 (4.49%) Senior Analyst
10 14 (4.19%) Delivery Manager
11 13 (3.89%) Linux Engineer
11 13 (3.89%) Support Engineer
11 13 (3.89%) Technical Engineer
11 13 (3.89%) Technical Support
11 13 (3.89%) Technical Support Engineer
12 12 (3.59%) Java Engineer
12 12 (3.59%) Linux Support
12 12 (3.59%) Linux Support Engineer
12 12 (3.59%) Senior Manager
Libraries, Frameworks & Software Standards
1 27 (8.08%) JSON
2 23 (6.89%) HTML
3 20 (5.99%) .NET
4 19 (5.69%) AngularJS
4 19 (5.69%) REST
5 18 (5.39%) Spring
5 18 (5.39%) Web Services
6 15 (4.49%) CSS
7 12 (3.59%) Akka
8 11 (3.29%) J2EE
9 8 (2.40%) Elastic Stack
9 8 (2.40%) XML
10 7 (2.10%) React
11 6 (1.80%) Node.js
12 5 (1.50%) ASP.NET
12 5 (1.50%) Natural Language Processing
13 4 (1.20%) .NET Framework
13 4 (1.20%) COM
13 4 (1.20%) Hibernate
13 4 (1.20%) Razor View Engine
Miscellaneous
1 32 (9.58%) Analytical Skills
2 31 (9.28%) User Experience
3 23 (6.89%) Fintech
4 22 (6.59%) Management Information System
5 18 (5.39%) Mobile App
5 18 (5.39%) Private Cloud
6 14 (4.19%) Public Cloud
7 12 (3.59%) Computer Science
8 9 (2.69%) Social Media
9 7 (2.10%) Cyberthreat
9 7 (2.10%) Virtual Team
10 6 (1.80%) Data Centre
11 5 (1.50%) Blog
11 5 (1.50%) Hedge funds
12 4 (1.20%) Client/Server
13 3 (0.90%) Analytical Mindset
13 3 (0.90%) Enterprise Software
13 3 (0.90%) Equities
13 3 (0.90%) Fixed Income
13 3 (0.90%) iPad
Operating Systems
1 33 (9.88%) Linux
2 31 (9.28%) Windows
3 9 (2.69%) Windows 10
4 6 (1.80%) Android
4 6 (1.80%) Apple iOS
4 6 (1.80%) Mac OS
5 5 (1.50%) Unix
5 5 (1.50%) Windows Server
6 1 (0.30%) Mac OS X
6 1 (0.30%) Windows Server 2012
Processes & Methodologies
1 129 (38.62%) Agile Software Development
2 88 (26.35%) Analytics
3 57 (17.07%) CRM
4 52 (15.57%) Presales
5 47 (14.07%) Project Management
6 45 (13.47%) Business Intelligence
6 45 (13.47%) E-Commerce
7 40 (11.98%) Collaborative Working
8 32 (9.58%) Business Analysis
8 32 (9.58%) Data Management
8 32 (9.58%) Stakeholder Management
9 30 (8.98%) Machine Learning
9 30 (8.98%) SDLC
10 28 (8.38%) Digital Marketing
11 26 (7.78%) Customer-Centricity
12 24 (7.19%) DevOps
13 23 (6.89%) Continuous Improvement
14 21 (6.29%) ITIL
15 20 (5.99%) Creative Thinking
16 19 (5.69%) KYC
Programming Languages
1 45 (13.47%) Java
2 34 (10.18%) SQL
3 25 (7.49%) C#
4 21 (6.29%) JavaScript
5 16 (4.79%) Python
6 13 (3.89%) Scala
7 11 (3.29%) R
8 5 (1.50%) ES6
8 5 (1.50%) Objective-C
8 5 (1.50%) PHP
9 3 (0.90%) Perl
10 2 (0.60%) Apex Code
10 2 (0.60%) C
10 2 (0.60%) C++
10 2 (0.60%) PowerShell
11 1 (0.30%) Data Analysis Expressions (DAX)
11 1 (0.30%) Go
11 1 (0.30%) Ruby
11 1 (0.30%) T-SQL
Qualifications
1 35 (10.48%) Degree
2 19 (5.69%) Microsoft Certification
3 15 (4.49%) MCSE
4 8 (2.40%) MCSA
4 8 (2.40%) Security Cleared
5 7 (2.10%) ISEB
6 6 (1.80%) VMware Certified Professional (VCP)
7 5 (1.50%) A+ Certification
7 5 (1.50%) Computer Science Degree
7 5 (1.50%) NCDA
7 5 (1.50%) NCIE
7 5 (1.50%) PMI Certification
7 5 (1.50%) VCAP
7 5 (1.50%) VCP6
8 4 (1.20%) ITIL Certification
8 4 (1.20%) MCAD
8 4 (1.20%) MCPD
8 4 (1.20%) MCSD
8 4 (1.20%) PMP
9 3 (0.90%) OCP
Quality Assurance & Compliance
1 37 (11.08%) QA
2 9 (2.69%) Data Quality
3 6 (1.80%) GCP
4 4 (1.20%) GDPR
5 2 (0.60%) PMO
5 2 (0.60%) SEPA
5 2 (0.60%) SLA
6 1 (0.30%) ISO/IEC 27001
6 1 (0.30%) PSD2
System Software
1 16 (4.79%) Active Directory
2 13 (3.89%) VMware Infrastructure
3 8 (2.40%) Docker
4 7 (2.10%) Hyper-V
5 6 (1.80%) vSphere
6 2 (0.60%) Virtual Machines
7 1 (0.30%) HDFS
7 1 (0.30%) XenApp
Systems Management
1 20 (5.99%) Ansible
1 20 (5.99%) Puppet
2 9 (2.69%) SCCM
3 8 (2.40%) Opscode Chef
4 7 (2.10%) Terraform
5 6 (1.80%) Microsoft Intune
6 5 (1.50%) Consul
6 5 (1.50%) Rundeck
6 5 (1.50%) SCOM
6 5 (1.50%) SCSM
7 3 (0.90%) Kubernetes
8 2 (0.60%) Mesos
8 2 (0.60%) rkt
Vendors
1 62 (18.56%) Microsoft
2 42 (12.57%) Salesforce.com
3 31 (9.28%) Google
4 29 (8.68%) Tableau
5 27 (8.08%) Adobe
6 19 (5.69%) SAP
7 18 (5.39%) Oracle
8 15 (4.49%) VMware
9 12 (3.59%) Cisco
9 12 (3.59%) Informatica
9 12 (3.59%) WorldPay
10 8 (2.40%) Sitecore
11 7 (2.10%) Citrix
11 7 (2.10%) IBM
11 7 (2.10%) MicroStrategy
11 7 (2.10%) NetApp
11 7 (2.10%) Splunk
12 6 (1.80%) Hyperion
12 6 (1.80%) ServiceNow
13 5 (1.50%) CommVault