Period
to

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 June 2022 with a comparison to the same period in the previous 2 years.

Service Management
England > London
6 months to
25 Jun 2022
Same period 2021 Same period 2020
Rank 262 259 200
Rank change year-on-year -3 -59 -13
Permanent jobs citing Service Management 1,176 535 609
As % of all permanent jobs advertised in London 1.57% 1.32% 1.82%
As % of the Processes & Methodologies category 1.62% 1.39% 1.93%
Number of salaries quoted 805 418 499
10th Percentile £31,250 £40,000 £32,500
25th Percentile £44,075 £47,500 £45,000
Median annual salary (50th Percentile) £57,500 £67,500 £65,000
Median % change year-on-year -14.81% +3.85% +8.33%
75th Percentile £75,000 £80,000 £80,625
90th Percentile £95,000 £92,500 £95,000
England median annual salary £52,500 £52,500 £54,380
% change year-on-year - -3.46% +8.76%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 72,545 38,464 31,526
As % of all permanent IT jobs advertised in London 96.61% 95.18% 94.31%
Number of salaries quoted 34,782 26,663 25,726
10th Percentile £42,500 £42,500 £40,000
25th Percentile £53,750 £52,500 £51,250
Median annual salary (50th Percentile) £70,000 £70,000 £67,500
Median % change year-on-year - +3.70% +3.85%
75th Percentile £92,500 £87,500 £85,000
90th Percentile £110,000 £105,000 £102,500
England median annual salary £60,000 £56,000 £55,000
% change year-on-year +7.14% +1.82% +4.76%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

Salary distribution for jobs citing Service Management in London over the 6 months to 25 June 2022.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 25 June 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +49 167 £59,000 -9.23% 42
North London 0 38 £22,000 -74.86% 1
East London -29 35 £65,000 +100.00% 12
West London -60 29 £42,500 -22.73% 14
South London -51 23 £40,000 -20.00% 1
Service Management
England

For the 6 months to 25 June 2022, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Management.

1 691 (58.76%) ITIL
2 471 (40.05%) ITSM
3 417 (35.46%) Social Skills
4 323 (27.47%) Microsoft
5 305 (25.94%) Finance
6 296 (25.17%) Windows
7 295 (25.09%) Agile
8 279 (23.72%) Service Delivery
9 236 (20.07%) Microsoft 365
10 226 (19.22%) Azure
11 214 (18.20%) Change Management
12 202 (17.18%) Problem Management
13 201 (17.09%) Active Directory
14 200 (17.01%) Project Management
15 193 (16.41%) Management Information System
16 174 (14.80%) AWS
17 168 (14.29%) Problem-Solving
18 165 (14.03%) DevOps
19 159 (13.52%) ServiceNow
20 158 (13.44%) Analytical Skills
21 157 (13.35%) Incident Management
22 140 (11.90%) Windows Server
23 124 (10.54%) Microsoft Office
24 119 (10.12%) Degree
25 117 (9.95%) Windows 10
25 117 (9.95%) Continuous Improvement
26 116 (9.86%) Asset Management
27 115 (9.78%) SLA
28 112 (9.52%) Stakeholder Management
29 107 (9.10%) Migration

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (5.87%) SharePoint
2 64 (5.44%) Confluence
3 46 (3.91%) CMS
4 20 (1.70%) MS Exchange
5 17 (1.45%) Cloud Foundry
6 16 (1.36%) Elasticsearch
7 8 (0.68%) Apache
8 6 (0.51%) Tomcat
9 5 (0.43%) WebSphere
10 4 (0.34%) WebLogic
11 3 (0.26%) nginx
12 2 (0.17%) Jupyter
13 1 (0.085%) Apache Spark
13 1 (0.085%) IIS
13 1 (0.085%) Moodle
13 1 (0.085%) OnBase
13 1 (0.085%) Oracle SOA Suite
13 1 (0.085%) Skype for Business
Applications
1 124 (10.54%) Microsoft Office
2 27 (2.30%) Microsoft Project
3 22 (1.87%) Microsoft Excel
4 17 (1.45%) Microsoft PowerPoint
5 10 (0.85%) Chatbot
5 10 (0.85%) MS Visio
6 3 (0.26%) Spreadsheet
7 1 (0.085%) Acrobat
7 1 (0.085%) Adobe Premiere
Business Applications
1 20 (1.70%) NetSuite
2 18 (1.53%) Dynamics CRM
3 14 (1.19%) R3 Corda
3 14 (1.19%) Remedy ITSM
4 6 (0.51%) Carpe Diem
4 6 (0.51%) Dynamics AX
4 6 (0.51%) Elite 3E
4 6 (0.51%) SAP CRM
4 6 (0.51%) SAP ERP
4 6 (0.51%) SAP S/4HANA
5 5 (0.43%) Oracle Financials
5 5 (0.43%) ScheduALL
6 4 (0.34%) Toggl
7 3 (0.26%) Eikon
7 3 (0.26%) Fidessa
7 3 (0.26%) SAP SRM
7 3 (0.26%) Workday HCM
8 2 (0.17%) Salesforce.com CRM
9 1 (0.085%) Aligne
9 1 (0.085%) Maximo
Cloud Services
1 236 (20.07%) Microsoft 365
2 226 (19.22%) Azure
3 174 (14.80%) AWS
4 98 (8.33%) SaaS
5 84 (7.14%) GCP
6 39 (3.32%) Amazon S3
7 37 (3.15%) Azure Active Directory
8 36 (3.06%) OneDrive
8 36 (3.06%) PaaS
9 33 (2.81%) IaaS
10 31 (2.64%) Dynamics 365
11 30 (2.55%) Power Platform
12 28 (2.38%) Serverless
13 27 (2.30%) Salesforce Service Cloud
14 26 (2.21%) Salesforce Commerce Cloud
15 25 (2.13%) AWS Lambda
15 25 (2.13%) Trello
16 22 (1.87%) AWS CloudFormation
17 21 (1.79%) Slack
18 20 (1.70%) Taleo
Communications & Networking
1 82 (6.97%) Firewall
2 77 (6.55%) DNS
3 73 (6.21%) LAN
4 60 (5.10%) VPN
5 55 (4.68%) WAN
6 48 (4.08%) DHCP
7 46 (3.91%) TCP/IP
8 44 (3.74%) Internet
9 40 (3.40%) Network Security
10 31 (2.64%) VoIP
11 25 (2.13%) Wireless
12 24 (2.04%) WebEx
13 21 (1.79%) MPLS
13 21 (1.79%) SD-WAN
13 21 (1.79%) Wi-Fi
14 14 (1.19%) BGP
14 14 (1.19%) Broadband
14 14 (1.19%) Intrusion Detection
14 14 (1.19%) OSPF
14 14 (1.19%) Wireless Security
Database & Business Intelligence
1 35 (2.98%) SQL Server
2 26 (2.21%) MySQL
3 24 (2.04%) Tableau
4 18 (1.53%) Amazon DynamoDB
4 18 (1.53%) Relational Database
5 17 (1.45%) MongoDB
5 17 (1.45%) PostgreSQL
5 17 (1.45%) Power BI
6 15 (1.28%) Amazon RDS
7 11 (0.94%) NoSQL
8 8 (0.68%) BusinessObjects
8 8 (0.68%) Oracle Database
8 8 (0.68%) SQL Server Integration Services
8 8 (0.68%) SQL Server Reporting Services
9 7 (0.60%) Big Data
9 7 (0.60%) SQL Server Analysis Services
10 6 (0.51%) DB2
10 6 (0.51%) SAP BW
11 5 (0.43%) Electronic Patient Records
11 5 (0.43%) SAP HANA
Development Applications
1 88 (7.48%) JIRA
2 41 (3.49%) Jenkins
3 34 (2.89%) Git (software)
4 27 (2.30%) Mocha
5 18 (1.53%) TeamCity
6 17 (1.45%) Cypress.io
7 10 (0.85%) ScriptRunner
8 9 (0.77%) Bitbucket
8 9 (0.77%) Octopus Deploy
8 9 (0.77%) Team Foundation Server
9 5 (0.43%) IBM UrbanCode
10 4 (0.34%) GitLab
11 3 (0.26%) Subversion
12 1 (0.085%) Artifactory
12 1 (0.085%) Cucumber
12 1 (0.085%) Gradle
12 1 (0.085%) Maven
12 1 (0.085%) Oracle APEX
12 1 (0.085%) SQL Server Management Studio (SSMS)
12 1 (0.085%) Visual Studio
General
1 417 (35.46%) Social Skills
2 305 (25.94%) Finance
3 158 (13.44%) Analytical Skills
4 78 (6.63%) Telecoms
5 63 (5.36%) Marketing
6 62 (5.27%) Banking
7 61 (5.19%) Presentation Skills
8 59 (5.02%) Public Sector
9 57 (4.85%) Law
10 54 (4.59%) Influencing Skills
11 53 (4.51%) Legal
12 46 (3.91%) Advertising
13 45 (3.83%) Inclusion and Diversity
14 35 (2.98%) Retail
15 29 (2.47%) Organisational Skills
16 25 (2.13%) Publishing
17 24 (2.04%) Documentation Skills
18 19 (1.62%) Games
19 15 (1.28%) Front Office
20 13 (1.11%) Military
Job Titles
1 234 (19.90%) Analyst
2 123 (10.46%) Service Manager
3 117 (9.95%) Service Analyst
4 90 (7.65%) IT Manager
5 83 (7.06%) Architect
6 77 (6.55%) Service Desk Analyst
7 60 (5.10%) Consultant
8 58 (4.93%) Support Analyst
9 52 (4.42%) Infrastructure Engineer
10 51 (4.34%) Delivery Manager
11 50 (4.25%) IT Analyst
12 46 (3.91%) Service Delivery Manager
13 45 (3.83%) Senior Manager
14 43 (3.66%) Support Engineer
15 39 (3.32%) Project Manager
16 38 (3.23%) IT Support
17 33 (2.81%) IT Engineer
18 30 (2.55%) IT Services Manager
19 28 (2.38%) Administrator
20 27 (2.30%) Transition Manager
Libraries, Frameworks & Software Standards
1 46 (3.91%) Node.js
2 32 (2.72%) HTML
3 29 (2.47%) JSON
4 26 (2.21%) Chai
5 23 (1.96%) Kafka
6 22 (1.87%) SAML
7 18 (1.53%) .NET
8 16 (1.36%) Jest
8 16 (1.36%) REST
9 15 (1.28%) CSS
9 15 (1.28%) EDI
9 15 (1.28%) LDAP
9 15 (1.28%) SOAP
10 14 (1.19%) Middleware
11 12 (1.02%) COM
12 11 (0.94%) XML
13 10 (0.85%) Elastic Stack
13 10 (0.85%) Web Services
14 9 (0.77%) Oracle Fusion
15 7 (0.60%) Ajax
Miscellaneous
1 193 (16.41%) Management Information System
2 68 (5.78%) Self-Motivation
3 42 (3.57%) Public Cloud
4 40 (3.40%) Enterprise Software
5 38 (3.23%) Video Conferencing
6 37 (3.15%) NHS
7 29 (2.47%) Virtual Team
8 28 (2.38%) Cloud Native
9 21 (1.79%) CMDB
10 20 (1.70%) User Experience
11 19 (1.62%) Blockchain
11 19 (1.62%) Data Centre
11 19 (1.62%) Mobile App
12 16 (1.36%) Digital Signage
12 16 (1.36%) Private Cloud
12 16 (1.36%) Smartphone
13 14 (1.19%) Hybrid Cloud
14 11 (0.94%) Analytical Mindset
14 11 (0.94%) Distributed Denial-of-Service
15 9 (0.77%) Cyberattack
Operating Systems
1 296 (25.17%) Windows
2 140 (11.90%) Windows Server
3 117 (9.95%) Windows 10
4 73 (6.21%) Linux
5 44 (3.74%) Apple iOS
6 42 (3.57%) Android
7 36 (3.06%) Mac OS
8 28 (2.38%) Unix
9 16 (1.36%) Mac OS X
10 11 (0.94%) Windows Server 2012
11 10 (0.85%) Windows 7
12 8 (0.68%) Windows Server 2016
13 3 (0.26%) CentOS
14 2 (0.17%) Windows Server 2019
15 1 (0.085%) VMS
15 1 (0.085%) Windows Phone
15 1 (0.085%) Windows Server 2008
Processes & Methodologies
1 691 (58.76%) ITIL
2 471 (40.05%) ITSM
3 295 (25.09%) Agile
4 279 (23.72%) Service Delivery
5 214 (18.20%) Change Management
6 202 (17.18%) Problem Management
7 200 (17.01%) Project Management
8 168 (14.29%) Problem-Solving
9 165 (14.03%) DevOps
10 157 (13.35%) Incident Management
11 117 (9.95%) Continuous Improvement
12 116 (9.86%) Asset Management
13 112 (9.52%) Stakeholder Management
14 107 (9.10%) Migration
15 106 (9.01%) CI/CD
16 93 (7.91%) Time Management
17 89 (7.57%) Line Management
18 88 (7.48%) Coaching
19 87 (7.40%) Information Security
20 80 (6.80%) Mentoring
Programming Languages
1 106 (9.01%) Python
2 88 (7.48%) PowerShell
3 86 (7.31%) SQL
4 70 (5.95%) Java
5 54 (4.59%) JavaScript
6 40 (3.40%) Bash
7 33 (2.81%) C
8 31 (2.64%) Ruby
9 15 (1.28%) C++
10 14 (1.19%) Shell Script
11 12 (1.02%) T-SQL
12 11 (0.94%) Perl
13 10 (0.85%) C#
14 7 (0.60%) PHP
15 5 (0.43%) R
16 3 (0.26%) Apex Code
17 1 (0.085%) Data Analysis Expressions (DAX)
17 1 (0.085%) Go
17 1 (0.085%) Groovy
17 1 (0.085%) Scala
Qualifications
1 119 (10.12%) Degree
2 101 (8.59%) Security Cleared
3 86 (7.31%) ITIL Certification
4 66 (5.61%) SC Cleared
5 39 (3.32%) ITIL Foundation Certificate
6 27 (2.30%) CISSP
7 21 (1.79%) Computer Science Degree
8 20 (1.70%) Microsoft Certification
9 13 (1.11%) PMI Certification
10 12 (1.02%) Cisco Certification
10 12 (1.02%) PMP
11 10 (0.85%) DV Cleared
12 8 (0.68%) CISM
12 8 (0.68%) DBS Check
13 7 (0.60%) CCNA
13 7 (0.60%) CCNP
14 6 (0.51%) PRINCE2 Certification
14 6 (0.51%) PRINCE2 Practitioner
14 6 (0.51%) TOGAF Certification
15 5 (0.43%) AWS Certification
Quality Assurance & Compliance
1 115 (9.78%) SLA
2 64 (5.44%) ISO/IEC 27001
3 33 (2.81%) QA
3 33 (2.81%) SOC 2
4 28 (2.38%) Cyber Essentials
5 27 (2.30%) PMO
6 25 (2.13%) GDPR
7 21 (1.79%) COBIT
8 19 (1.62%) SOC 1
9 10 (0.85%) Cyber Essentials PLUS
9 10 (0.85%) Data Quality
10 8 (0.68%) PCI DSS
11 6 (0.51%) GxP
11 6 (0.51%) ISO/IEC 20000
12 5 (0.43%) NCSC
12 5 (0.43%) NIST
12 5 (0.43%) Sarbanes-Oxley
13 3 (0.26%) GRC
14 2 (0.17%) Accessibility
14 2 (0.17%) ITGC
System Software
1 201 (17.09%) Active Directory
2 81 (6.89%) Docker
3 51 (4.34%) VMware Infrastructure
4 23 (1.96%) Virtual Servers
5 16 (1.36%) Hyper-V
6 12 (1.02%) vSphere
7 11 (0.94%) VMware ESXi
8 10 (0.85%) Microsoft Virtual Server
9 8 (0.68%) Citrix Hypervisor
10 7 (0.60%) DFS Replication
10 7 (0.60%) Virtual Desktop
11 4 (0.34%) BitLocker
12 3 (0.26%) Virtual Machines
13 2 (0.17%) Firmware
13 2 (0.17%) ProxySG
14 1 (0.085%) Microsoft App-V
14 1 (0.085%) NFS
14 1 (0.085%) XenApp
14 1 (0.085%) XenDesktop
Systems Management
1 82 (6.97%) SCCM
2 74 (6.29%) Kubernetes
3 56 (4.76%) Terraform
4 54 (4.59%) Ansible
5 48 (4.08%) Microsoft Intune
6 18 (1.53%) WSUS
7 15 (1.28%) Jamf Pro
8 13 (1.11%) Single Sign-On
9 9 (0.77%) Opscode Chef
9 9 (0.77%) Opsgenie
9 9 (0.77%) Puppet
10 8 (0.68%) Active Directory Federation Services
11 6 (0.51%) NetBackup
12 4 (0.34%) Grafana
12 4 (0.34%) HP UCMDB
12 4 (0.34%) VxRail
13 3 (0.26%) Failover Clustering
13 3 (0.26%) FortiGate
13 3 (0.26%) Graylog
13 3 (0.26%) ZABBIX
Vendors
1 323 (27.47%) Microsoft
2 159 (13.52%) ServiceNow
3 89 (7.57%) Citrix
4 68 (5.78%) VMware
5 59 (5.02%) Oracle
6 57 (4.85%) Salesforce.com
7 49 (4.17%) Google
8 46 (3.91%) SAP
9 40 (3.40%) Apple
10 39 (3.32%) Cisco
11 30 (2.55%) Atlassian
12 27 (2.30%) Adobe
13 22 (1.87%) IBM
13 22 (1.87%) iManage
14 21 (1.79%) Alteryx
14 21 (1.79%) Veeam
15 20 (1.70%) Infor
15 20 (1.70%) PeopleSoft
15 20 (1.70%) Remedy
15 20 (1.70%) Zuora