Service Management Job Trends in London

Service Management
England > London

The table below provides summary statistics and salary benchmarking for jobs advertised in London requiring Service Management skills. It covers permanent job vacancies from the 6 months leading up to 8 June 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Jun 2026
Same period 2025 Same period 2024
Rank 146 121 155
Rank change year-on-year -25 +34 -30
Permanent jobs citing Service Management 317 326 513
As % of all permanent jobs in London 1.50% 2.70% 2.11%
As % of the Processes & Methodologies category 1.83% 2.81% 2.36%
Number of salaries quoted 226 230 383
10th Percentile £36,000 £38,450 £36,500
25th Percentile £54,063 £51,250 £49,125
Median annual salary (50th Percentile) £70,000 £65,000 £65,000
Median % change year-on-year +7.69% - -
75th Percentile £87,500 £78,500 £88,750
90th Percentile £112,500 £110,000 £99,750
England median annual salary £50,000 £56,745 £50,000
% change year-on-year -11.89% +13.49% -9.09%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in London.

Permanent vacancies with a requirement for process or methodology skills 17,277 11,582 21,745
As % of all permanent jobs advertised in London 81.50% 95.87% 89.58%
Number of salaries quoted 11,678 6,948 15,996
10th Percentile £40,500 £41,250 £37,500
25th Percentile £55,000 £55,000 £51,250
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -6.67%
75th Percentile £98,750 £100,000 £95,000
90th Percentile £110,000 £123,750 £115,000
England median annual salary £60,000 £58,000 £55,000
% change year-on-year +3.45% +5.45% -12.00%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings citing Service Management relative to all permanent IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Salary Trend in London

Salary distribution trend for jobs in London citing Service Management.

Salary distribution trend for jobs in London citing Service Management

Service Management
Salary Histogram in London

Salary distribution for jobs citing Service Management in London over the 6 months to 8 June 2026.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 8 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -11 69 £72,500 +11.54% 32
West London -15 4 £60,000 -36.84% 4
North London - 3 £72,500 -
South London +12 1 £35,000 -41.43% 1
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 24 (7.57%) SharePoint
2 20 (6.31%) Microsoft Exchange
3 3 (0.95%) Apache Spark
4 1 (0.32%) CMS
4 1 (0.32%) Confluence
4 1 (0.32%) Tomcat
4 1 (0.32%) WebLogic
4 1 (0.32%) WebSphere
4 1 (0.32%) WildFly
Applications
1 12 (3.79%) Microsoft Office
2 7 (2.21%) Microsoft Excel
3 1 (0.32%) Chatbot
3 1 (0.32%) Microsoft Project
3 1 (0.32%) Spreadsheet
Business Applications
1 8 (2.52%) Remedy ITSM
2 5 (1.58%) Salesforce CRM
3 4 (1.26%) Elite 3E
4 3 (0.95%) Dynamics CRM
5 1 (0.32%) Misys Equation
5 1 (0.32%) Misys Midas
5 1 (0.32%) NEC Housing
Cloud Services
1 99 (31.23%) Azure
2 63 (19.87%) Microsoft 365
3 33 (10.41%) Entra ID
4 26 (8.20%) AWS
5 24 (7.57%) GCP
6 20 (6.31%) OneDrive
7 14 (4.42%) Azure DevOps
7 14 (4.42%) Power Platform
8 9 (2.84%) OCI
9 6 (1.89%) SaaS
10 4 (1.26%) Dynamics 365
10 4 (1.26%) Microsoft Purview
10 4 (1.26%) Nutanix
11 3 (0.95%) Azure AI
11 3 (0.95%) Azure Machine Learning
11 3 (0.95%) Azure Synapse Analytics
11 3 (0.95%) ClickUp
11 3 (0.95%) Serverless
12 2 (0.63%) Google Workspace
12 2 (0.63%) PaaS
Communications & Networking
1 26 (8.20%) WAN
2 22 (6.94%) SD-WAN
2 22 (6.94%) VPN
3 18 (5.68%) LAN
4 16 (5.05%) DNS
5 15 (4.73%) Firewall
6 14 (4.42%) DHCP
7 13 (4.10%) TCP/IP
8 9 (2.84%) Cisco IOS
8 9 (2.84%) Network Security
8 9 (2.84%) Wi-Fi
9 8 (2.52%) Wireless
10 7 (2.21%) Software-Defined Networking
10 7 (2.21%) WAAS
11 5 (1.58%) ADSL
12 2 (0.63%) Ethernet
13 1 (0.32%) Internet
13 1 (0.32%) Multicast
13 1 (0.32%) NetScaler
13 1 (0.32%) SMTP
Database & Business Intelligence
1 10 (3.15%) Power BI
2 4 (1.26%) Data Lake
3 3 (0.95%) Data Warehouse
3 3 (0.95%) Delta Lake
4 2 (0.63%) SQL Server
5 1 (0.32%) BigQuery
5 1 (0.32%) Oracle Database
5 1 (0.32%) SQL Server Reporting Services
Development Applications
1 18 (5.68%) JIRA
2 13 (4.10%) Eclipse
3 3 (0.95%) MLflow
General
1 116 (36.59%) Social Skills
2 103 (32.49%) Finance
3 37 (11.67%) Analytical Skills
4 33 (10.41%) Banking
5 19 (5.99%) Law
6 16 (5.05%) Legal
7 15 (4.73%) Inclusion and Diversity
8 11 (3.47%) Public Sector
9 10 (3.15%) Organisational Skills
10 9 (2.84%) Financial Institution
11 8 (2.52%) Telecoms
12 7 (2.21%) Marketing
13 6 (1.89%) Presentation Skills
14 4 (1.26%) Influencing Skills
15 2 (0.63%) Documentation Skills
15 2 (0.63%) Electronics
15 2 (0.63%) Manufacturing
15 2 (0.63%) Retail
16 1 (0.32%) Aerospace
16 1 (0.32%) Multimedia
Job Titles
1 48 (15.14%) Lead
2 31 (9.78%) Senior
3 27 (8.52%) Analyst
3 27 (8.52%) Architect
4 26 (8.20%) Service Manager
5 25 (7.89%) Delivery Manager
6 24 (7.57%) IT Manager
7 23 (7.26%) Applications Support
8 22 (6.94%) Support Engineer
8 22 (6.94%) Support Manager
9 21 (6.62%) IT Support
10 19 (5.99%) Applications Manager
11 16 (5.05%) Applications Support Manager
12 14 (4.42%) Operations Manager
13 13 (4.10%) Application Development Manager
13 13 (4.10%) Applications Development Manager
13 13 (4.10%) Development Manager
13 13 (4.10%) Infrastructure Engineer
14 12 (3.79%) Team Leader
15 11 (3.47%) Consultant
Libraries, Frameworks & Software Standards
1 7 (2.21%) REST
2 5 (1.58%) EDI
3 3 (0.95%) Kafka
3 3 (0.95%) PySpark
4 2 (0.63%) Node.js
5 1 (0.32%) .NET
5 1 (0.32%) ASP.NET
5 1 (0.32%) ASP.NET Web API
5 1 (0.32%) FIX Protocol
5 1 (0.32%) JMS
5 1 (0.32%) Middleware
5 1 (0.32%) OpenTelemetry
5 1 (0.32%) SailPoint
5 1 (0.32%) SOAP
5 1 (0.32%) TAPI
5 1 (0.32%) Web Services
Miscellaneous
1 25 (7.89%) Data Centre
2 24 (7.57%) Management Information System
3 22 (6.94%) Product Ownership
4 18 (5.68%) Onboarding
5 12 (3.79%) CMDB
6 11 (3.47%) AS400
7 10 (3.15%) Video Conferencing
8 9 (2.84%) Data Structures
8 9 (2.84%) Reinsurance
9 7 (2.21%) Cloud Native
9 7 (2.21%) Hybrid Cloud
9 7 (2.21%) Self-Motivation
10 5 (1.58%) CCTV
11 4 (1.26%) Culture of Ownership
11 4 (1.26%) Data Protection Act
11 4 (1.26%) Enterprise Software
12 3 (0.95%) Data Fabric
13 2 (0.63%) AI Agents
13 2 (0.63%) Educational Technology
13 2 (0.63%) Enterprise Storage
Operating Systems
1 46 (14.51%) Windows
2 15 (4.73%) Windows 10
3 14 (4.42%) Apple iOS
3 14 (4.42%) Windows Server
4 7 (2.21%) Android
5 5 (1.58%) Linux
6 4 (1.26%) VMS
7 3 (0.95%) Mac OS
8 2 (0.63%) Red Hat Enterprise Linux
9 1 (0.32%) CentOS
9 1 (0.32%) Ubuntu
9 1 (0.32%) Unix
Processes & Methodologies
1 192 (60.57%) ITIL
2 155 (48.90%) ITSM
3 92 (29.02%) Service Delivery
4 77 (24.29%) Stakeholder Management
5 67 (21.14%) Continuous Improvement
5 67 (21.14%) Incident Management
6 63 (19.87%) Problem-Solving
7 56 (17.67%) Root Cause Analysis
8 55 (17.35%) Roadmaps
9 54 (17.03%) Agile
10 53 (16.72%) Project Delivery
11 49 (15.46%) Problem Management
12 41 (12.93%) DevOps
13 38 (11.99%) Change Management
13 38 (11.99%) Disaster Recovery
14 37 (11.67%) Project Management
15 36 (11.36%) Stakeholder Engagement
16 26 (8.20%) Proactive Management
16 26 (8.20%) Strategic Roadmap
17 25 (7.89%) PRINCE2
Programming Languages
1 18 (5.68%) Python
2 15 (4.73%) SQL
3 12 (3.79%) PowerShell
4 9 (2.84%) RPG
5 8 (2.52%) COBOL
6 4 (1.26%) JavaScript
7 2 (0.63%) Bash
7 2 (0.63%) Go
8 1 (0.32%) C#
8 1 (0.32%) Google Apps Script
8 1 (0.32%) Java
8 1 (0.32%) Ruby
Qualifications
1 48 (15.14%) Degree
2 27 (8.52%) PMP
3 26 (8.20%) PMI Certification
4 19 (5.99%) Azure Certification
4 19 (5.99%) Security Cleared
5 17 (5.36%) Computer Science Degree
6 14 (4.42%) Microsoft Certification
7 12 (3.79%) AWS Certification
8 11 (3.47%) CISSP
9 9 (2.84%) Cisco Certification
9 9 (2.84%) SC Cleared
10 8 (2.52%) CCIE
10 8 (2.52%) CCIE Security
10 8 (2.52%) CCNP
10 8 (2.52%) CCSA
10 8 (2.52%) CCSE
10 8 (2.52%) JNCIE
10 8 (2.52%) JNCIP
11 6 (1.89%) ITIL Foundation Certificate
12 4 (1.26%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 28 (8.83%) SLA
2 18 (5.68%) PMO
3 17 (5.36%) GDPR
3 17 (5.36%) QA
4 15 (4.73%) Cyber Essentials
5 13 (4.10%) Cyber Essentials PLUS
6 10 (3.15%) ISO/IEC 27001
7 9 (2.84%) GRC
8 3 (0.95%) Data Quality
9 2 (0.63%) ISO 9001
9 2 (0.63%) NIST
10 1 (0.32%) COBIT
10 1 (0.32%) ISO/IEC 20000
10 1 (0.32%) PCI DSS
System Software
1 36 (11.36%) Active Directory
2 13 (4.10%) VMware Infrastructure
3 4 (1.26%) Firmware
4 3 (0.95%) Docker
5 2 (0.63%) Virtual Desktop
6 1 (0.32%) vSphere
Systems Management
1 25 (7.89%) Microsoft Intune
2 14 (4.42%) SCCM
3 11 (3.47%) Ansible
3 11 (3.47%) Terraform
4 6 (1.89%) Kubernetes
5 2 (0.63%) Single Sign-On
6 1 (0.32%) Grafana
6 1 (0.32%) Jamf Pro
6 1 (0.32%) Prometheus
6 1 (0.32%) vCenter Server
Vendors
1 96 (30.28%) Microsoft
2 86 (27.13%) ServiceNow
3 25 (7.89%) Cisco
4 19 (5.99%) VMware
5 11 (3.47%) IBM
5 11 (3.47%) Salesforce
6 8 (2.52%) BMC
6 8 (2.52%) CheckPoint
6 8 (2.52%) Fortinet
6 8 (2.52%) Palo Alto
6 8 (2.52%) Remedy
7 7 (2.21%) Apple
8 6 (1.89%) Citrix
8 6 (1.89%) iManage
8 6 (1.89%) Splunk
9 5 (1.58%) Capita
9 5 (1.58%) JD Edwards
9 5 (1.58%) Veeam
10 4 (1.26%) Adobe
10 4 (1.26%) SolarWinds