Period
to 10 August 2020

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 10 August 2020 with a comparison to the same period in the previous 2 years.

Service Management
England > London
6 months to
10 Aug 2020
Same period 2019 Same period 2018
Rank 195 176 219
Rank change year-on-year -19 +43 -56
Permanent jobs citing Service Management 474 1,147 1,201
As % of all permanent jobs advertised in London 1.78% 2.02% 1.72%
As % of the Processes & Methodologies category 1.91% 2.17% 1.85%
Number of salaries quoted 426 952 906
Median annual salary £66,000 £60,000 £55,000
Median salary % change year-on-year +10.00% +9.09% -
10th Percentile £36,250 £31,250 £30,000
90th Percentile £92,500 £85,000 £82,500
England median annual salary £55,000 £50,000 £47,500
% change year-on-year +10.00% +5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 24,862 52,924 64,929
As % of all permanent IT jobs advertised in London 93.49% 93.08% 92.72%
Number of salaries quoted 20,083 42,967 51,946
Median annual salary £70,000 £65,000 £60,000
Median salary % change year-on-year +7.69% +8.33% -
10th Percentile £41,250 £36,750 £35,000
90th Percentile £105,000 £97,500 £93,750
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

Salary distribution for jobs citing Service Management in London over the 6 months to 10 August 2020.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 10 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +47 112 £57,500 - 8
West London +31 25 £66,000 +131.58% 4
South London +12 10 £45,000 -22.41%
North London +12 3 £31,500 -56.55%
East London +8 2 £36,621 -28.54%
Service Management
England

For the 6 months to 10 August 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Management.

1 265 (55.91%) ITIL
2 209 (44.09%) ITSM
3 128 (27.00%) ServiceNow
4 110 (23.21%) Windows
5 109 (23.00%) Microsoft
6 102 (21.52%) Finance
7 90 (18.99%) Service Delivery
8 75 (15.82%) Incident Management
9 71 (14.98%) Change Management
10 66 (13.92%) Agile Software Development
11 63 (13.29%) Degree
11 63 (13.29%) Project Delivery
12 60 (12.66%) Azure
12 60 (12.66%) SLA
13 59 (12.45%) DevOps
14 57 (12.03%) Problem Management
15 56 (11.81%) Mentoring
16 54 (11.39%) Office 365
17 51 (10.76%) Windows Server
18 50 (10.55%) XML
19 48 (10.13%) VMware
19 48 (10.13%) Analytical Skills
20 47 (9.92%) Management Information System
21 45 (9.49%) Linux
21 45 (9.49%) Active Directory
22 42 (8.86%) Infrastructure Engineering
23 40 (8.44%) VMware Infrastructure
24 39 (8.23%) Firewall
24 39 (8.23%) Stakeholder Management
24 39 (8.23%) SQL

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (5.49%) CMS
2 17 (3.59%) Skype for Business
3 9 (1.90%) MS Exchange
3 9 (1.90%) SharePoint
4 7 (1.48%) Apache Airflow
4 7 (1.48%) Apache Spark
5 3 (0.63%) Confluence
5 3 (0.63%) Drupal
6 2 (0.42%) Apache
6 2 (0.42%) Exchange Server 2013
6 2 (0.42%) Mule
7 1 (0.21%) IIS
7 1 (0.21%) nginx
7 1 (0.21%) Red Hat Fuse
7 1 (0.21%) Tomcat
7 1 (0.21%) WebSphere
Applications
1 28 (5.91%) Microsoft Office
2 4 (0.84%) Microsoft Excel
3 2 (0.42%) Adobe Premiere
3 2 (0.42%) Microsoft PowerPoint
4 1 (0.21%) InfoPath
Business Applications
1 14 (2.95%) Remedy ITSM
2 2 (0.42%) Dynamics CRM
2 2 (0.42%) ION MarketView
2 2 (0.42%) Workday HCM
3 1 (0.21%) Infor CloudSuite Industrial (formerly SyteLine)
3 1 (0.21%) Infor SunSystems
3 1 (0.21%) Maximo
3 1 (0.21%) SAP PM
Cloud Services
1 60 (12.66%) Azure
2 54 (11.39%) Office 365
3 35 (7.38%) AWS
4 14 (2.95%) GCP
5 12 (2.53%) SaaS
6 7 (1.48%) Stackdriver
6 7 (1.48%) Virtual Private Cloud
7 6 (1.27%) Amazon CloudWatch
7 6 (1.27%) Mimecast
8 5 (1.05%) Amazon S3
8 5 (1.05%) AWS CloudFormation
8 5 (1.05%) Azure Active Directory
9 4 (0.84%) Amazon EMR
9 4 (0.84%) Amazon SQS
9 4 (0.84%) Azure Data Factory
9 4 (0.84%) Azure Functions
9 4 (0.84%) Datadog
9 4 (0.84%) G Suite
9 4 (0.84%) PaaS
9 4 (0.84%) Serverless
Communications & Networking
1 39 (8.23%) Firewall
2 25 (5.27%) Network Security
3 21 (4.43%) TCP/IP
4 20 (4.22%) Skype
5 12 (2.53%) LAN
5 12 (2.53%) Unified Communications
6 11 (2.32%) VoIP
7 10 (2.11%) VPN
8 9 (1.90%) Internet
8 9 (1.90%) WAN
9 7 (1.48%) Wireless
10 6 (1.27%) DNS
10 6 (1.27%) Wi-Fi
11 5 (1.05%) DHCP
12 4 (0.84%) H.323
12 4 (0.84%) Q.931
12 4 (0.84%) QSIG
12 4 (0.84%) SSL
12 4 (0.84%) VLAN
13 3 (0.63%) Cisco IOS
Database & Business Intelligence
1 21 (4.43%) SQL Server Integration Services
2 15 (3.16%) DB2
2 15 (3.16%) SQL Server Analysis Services
3 12 (2.53%) SQL Server
4 10 (2.11%) Big Data
5 7 (1.48%) MySQL
6 5 (1.05%) Hadoop
7 4 (0.84%) Amazon Aurora
7 4 (0.84%) Amazon Redshift
7 4 (0.84%) Informix
7 4 (0.84%) PostgreSQL
8 2 (0.42%) Power BI
8 2 (0.42%) SQL Server 2008
9 1 (0.21%) Amazon RDS
9 1 (0.21%) Blockchain
9 1 (0.21%) Data Warehouse
9 1 (0.21%) NoSQL
9 1 (0.21%) Oracle Reports
9 1 (0.21%) Redis
9 1 (0.21%) Relational Database
Development Applications
1 18 (3.80%) JIRA
2 13 (2.74%) Git (software)
3 8 (1.69%) Bitbucket
4 5 (1.05%) Jenkins
5 4 (0.84%) GoCD
5 4 (0.84%) PowerBuilder
5 4 (0.84%) SQL Server Management Studio (SSMS)
5 4 (0.84%) Subversion
5 4 (0.84%) Team Foundation Server
5 4 (0.84%) Visual Studio
6 1 (0.21%) Ant
6 1 (0.21%) Cucumber
6 1 (0.21%) Maven
6 1 (0.21%) Selenium
General
1 102 (21.52%) Finance
2 29 (6.12%) Banking
3 16 (3.38%) Pharmaceutical
4 15 (3.16%) Legal
5 10 (2.11%) Telecoms
6 8 (1.69%) Public Sector
7 7 (1.48%) Financial Institution
8 5 (1.05%) Front Office
8 5 (1.05%) Investment Banking
9 4 (0.84%) Mandarin Language
9 4 (0.84%) Marketing
9 4 (0.84%) Retail
10 3 (0.63%) Back Office
10 3 (0.63%) International Banking
10 3 (0.63%) Law
11 2 (0.42%) Advertising
12 1 (0.21%) Corporate Banking
12 1 (0.21%) French Language
12 1 (0.21%) German Language
12 1 (0.21%) Manufacturing
Job Titles
1 79 (16.67%) Analyst
2 47 (9.92%) Service Manager
3 43 (9.07%) Developer
4 40 (8.44%) Support Analyst
5 38 (8.02%) ServiceNow Developer
6 37 (7.81%) Delivery Manager
7 28 (5.91%) Infrastructure Engineer
7 28 (5.91%) IT Analyst
7 28 (5.91%) Service Delivery Manager
8 24 (5.06%) Administrator
8 24 (5.06%) Consultant
9 21 (4.43%) IT Manager
9 21 (4.43%) IT Support
10 19 (4.01%) Hyper-V Engineer
11 16 (3.38%) Architect
11 16 (3.38%) Support Engineer
11 16 (3.38%) VMware Engineer
12 15 (3.16%) Applications Support
12 15 (3.16%) SQL Support Analyst
12 15 (3.16%) Systems Administrator
Libraries, Frameworks & Software Standards
1 50 (10.55%) XML
2 34 (7.17%) CSS
3 33 (6.96%) HTML
4 29 (6.12%) Ajax
5 25 (5.27%) AngularJS
6 21 (4.43%) .NET
7 10 (2.11%) SOAP
8 9 (1.90%) Web Services
9 6 (1.27%) REST
10 4 (0.84%) .NET Core
10 4 (0.84%) ASP.NET Web Forms
10 4 (0.84%) Elastic Stack
10 4 (0.84%) JSON
10 4 (0.84%) Sensu
11 3 (0.63%) LDAP
12 2 (0.42%) .NET Framework
12 2 (0.42%) LAMP
12 2 (0.42%) Middleware
12 2 (0.42%) Velocity
13 1 (0.21%) FIX Protocol
Miscellaneous
1 48 (10.13%) Analytical Skills
2 47 (9.92%) Management Information System
3 31 (6.54%) Public Cloud
4 19 (4.01%) Data Centre
5 16 (3.38%) Reinsurance
6 15 (3.16%) AS400
6 15 (3.16%) iSeries
7 13 (2.74%) Self-Motivation
8 12 (2.53%) FMCG
9 9 (1.90%) Security Operations Centre
10 7 (1.48%) Clustering
10 7 (1.48%) User Experience
11 6 (1.27%) CMDB
11 6 (1.27%) Hybrid Cloud
12 5 (1.05%) Enterprise Storage
12 5 (1.05%) Smartphone
12 5 (1.05%) Video Conferencing
13 4 (0.84%) Fixed Income
13 4 (0.84%) Handset
13 4 (0.84%) Wiki
Operating Systems
1 110 (23.21%) Windows
2 51 (10.76%) Windows Server
3 45 (9.49%) Linux
4 34 (7.17%) Windows 10
5 20 (4.22%) Windows 7
6 17 (3.59%) Unix
7 9 (1.90%) Android
7 9 (1.90%) Solaris
7 9 (1.90%) Windows Server 2008
8 8 (1.69%) Mac OS X
9 5 (1.05%) Apple iOS
9 5 (1.05%) Windows Server 2012
10 4 (0.84%) Mac OS
10 4 (0.84%) Ubuntu
11 3 (0.63%) CentOS
11 3 (0.63%) Fedora
11 3 (0.63%) Red Hat Enterprise Linux
11 3 (0.63%) Windows 8
11 3 (0.63%) Windows Server 2016
12 1 (0.21%) CoreOS
Processes & Methodologies
1 265 (55.91%) ITIL
2 209 (44.09%) ITSM
3 90 (18.99%) Service Delivery
4 75 (15.82%) Incident Management
5 71 (14.98%) Change Management
6 66 (13.92%) Agile Software Development
7 63 (13.29%) Project Delivery
8 59 (12.45%) DevOps
9 57 (12.03%) Problem Management
10 56 (11.81%) Mentoring
11 42 (8.86%) Infrastructure Engineering
12 39 (8.23%) Stakeholder Management
13 38 (8.02%) Disaster Recovery
14 37 (7.81%) Problem-Solving
15 35 (7.38%) Migration
16 34 (7.17%) Continuous Improvement
16 34 (7.17%) Project Management
17 29 (6.12%) Cybersecurity
18 28 (5.91%) ITIL V3
18 28 (5.91%) Service Design
Programming Languages
1 39 (8.23%) SQL
2 34 (7.17%) JavaScript
3 23 (4.85%) PowerShell
4 21 (4.43%) Python
5 15 (3.16%) RPG
6 8 (1.69%) Java
7 7 (1.48%) C
8 6 (1.27%) T-SQL
9 5 (1.05%) Bash Shell
9 5 (1.05%) Go
10 4 (0.84%) C#
11 2 (0.42%) C++
11 2 (0.42%) Groovy
11 2 (0.42%) PHP
11 2 (0.42%) R
11 2 (0.42%) Ruby
11 2 (0.42%) VBA
12 1 (0.21%) Scala
12 1 (0.21%) Shell Script
12 1 (0.21%) VB
Qualifications
1 63 (13.29%) Degree
2 27 (5.70%) ITIL Certification
3 21 (4.43%) Microsoft Certification
4 19 (4.01%) Cisco Certification
4 19 (4.01%) Computer Science Degree
5 17 (3.59%) CCNA
6 13 (2.74%) Security Cleared
7 11 (2.32%) PMI Certification
7 11 (2.32%) PMP
7 11 (2.32%) PRINCE2 Certification
8 10 (2.11%) CISSP
9 9 (1.90%) CCNP
9 9 (1.90%) DV Cleared
9 9 (1.90%) MCSA
10 8 (1.69%) MCSE
10 8 (1.69%) SC Cleared
11 7 (1.48%) ITIL Foundation Certificate
11 7 (1.48%) MCP
12 5 (1.05%) AWS Certification
13 4 (0.84%) SANS
Quality Assurance & Compliance
1 60 (12.66%) SLA
2 23 (4.85%) Sarbanes-Oxley
3 15 (3.16%) COBIT
4 14 (2.95%) PCI DSS
5 8 (1.69%) ISO/IEC 27001
6 5 (1.05%) QA
7 4 (0.84%) ISO/IEC 20000
8 3 (0.63%) GDPR
8 3 (0.63%) ISO 9001
9 2 (0.42%) Cyber Essentials
10 1 (0.21%) Data Quality
10 1 (0.21%) Government Security Classifications
10 1 (0.21%) NCSC
10 1 (0.21%) NIST
10 1 (0.21%) PMO
System Software
1 45 (9.49%) Active Directory
2 40 (8.44%) VMware Infrastructure
3 35 (7.38%) Hyper-V
4 9 (1.90%) Docker
5 7 (1.48%) Virtual Servers
6 6 (1.27%) Virtual Desktop
7 4 (0.84%) VMware Workstation
8 3 (0.63%) BitLocker
8 3 (0.63%) NFS
8 3 (0.63%) ProxySG
8 3 (0.63%) Samba
8 3 (0.63%) VirtualBox
8 3 (0.63%) VMware ESXi
8 3 (0.63%) Xen
9 2 (0.42%) XenApp
9 2 (0.42%) XenDesktop
10 1 (0.21%) iptables
10 1 (0.21%) Microsoft App-V
10 1 (0.21%) Virtual Machines
10 1 (0.21%) VMware Server
Systems Management
1 21 (4.43%) SCCM
2 14 (2.95%) Ansible
3 12 (2.53%) Kubernetes
4 11 (2.32%) RSA enVision
5 10 (2.11%) Terraform
6 9 (1.90%) Control-M
6 9 (1.90%) Puppet
7 8 (1.69%) Nagios
8 7 (1.48%) Microsoft Intune
8 7 (1.48%) Opscode Chef
9 6 (1.27%) SCOM
10 4 (0.84%) Tivoli
10 4 (0.84%) vCenter Server
10 4 (0.84%) ZABBIX
11 3 (0.63%) Docker Swarm
11 3 (0.63%) Jamf Pro
11 3 (0.63%) Netcool
11 3 (0.63%) Netcool/OMNIbus
11 3 (0.63%) OpenNMS
11 3 (0.63%) Tivoli Monitoring
Vendors
1 128 (27.00%) ServiceNow
2 109 (23.00%) Microsoft
3 48 (10.13%) VMware
4 38 (8.02%) Splunk
5 26 (5.49%) HP
6 22 (4.64%) Citrix
7 17 (3.59%) Cisco
8 16 (3.38%) ArcSight
8 16 (3.38%) Google
8 16 (3.38%) SAP
9 15 (3.16%) BMC
10 14 (2.95%) Remedy
11 8 (1.69%) Salesforce.com
12 7 (1.48%) Apple
12 7 (1.48%) Cloudera
12 7 (1.48%) IBM
12 7 (1.48%) McAfee
12 7 (1.48%) Oracle
13 6 (1.27%) Palo Alto
14 5 (1.05%) Concur