Period
to 20 November 2019

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 November 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > London
6 months to
20 Nov 2019
Same period 2018 Same period 2017
Rank 180 184 165
Rank change year-on-year +4 -19 +14
Permanent jobs citing Service Management 1,082 1,285 1,674
As % of all permanent IT jobs advertised in London 1.98% 1.91% 2.23%
As % of the Processes & Methodologies category 2.13% 2.06% 2.37%
Number of salaries quoted 818 933 1,192
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +9.05%
10th Percentile £32,000 £30,500 £29,000
90th Percentile £85,000 £85,000 £83,750
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 50,760 62,322 70,503
As % of all permanent IT jobs advertised in London 93.09% 92.49% 93.71%
Number of salaries quoted 40,885 50,433 54,368
London median annual salary £65,000 £62,500 £60,000
Median salary % change year-on-year +4.00% +4.17% +4.35%
10th Percentile £36,250 £35,000 £35,000
90th Percentile £100,000 £95,000 £90,000
England median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

The salary distribution of IT jobs citing Service Management in London over the 6 months to 20 November 2019.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 20 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -17 208 £57,500 +5.99% 27
South London +6 52 £59,254 +31.67% 7
West London +3 31 £38,000 -20.00% 10
East London +3 8 £62,350 -0.24% 8
North London -1 4 £61,500 +45.45% 1
Service Management
England

For the 6 months to 20 November 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Management.

1 594 (54.90%) ITIL
2 353 (32.62%) ITSM
3 266 (24.58%) Microsoft
4 260 (24.03%) Finance
5 242 (22.37%) Windows
6 240 (22.18%) ServiceNow
7 218 (20.15%) Agile Software Development
8 208 (19.22%) Service Delivery
9 175 (16.17%) Office 365
10 157 (14.51%) Azure
10 157 (14.51%) Active Directory
11 146 (13.49%) Change Management
12 122 (11.28%) Degree
13 121 (11.18%) Incident Management
13 121 (11.18%) ITIL Certification
14 120 (11.09%) Project Management
15 111 (10.26%) Continuous Improvement
16 106 (9.80%) Management Information System
17 105 (9.70%) Windows 10
18 104 (9.61%) SLA
18 104 (9.61%) SQL
19 102 (9.43%) AWS
20 101 (9.33%) Stakeholder Management
21 99 (9.15%) Information Security
22 97 (8.96%) Skype
23 96 (8.87%) Firewall
24 95 (8.78%) SCCM
25 92 (8.50%) Problem Management
26 90 (8.32%) DevOps
27 86 (7.95%) Linux

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 70 (6.47%) Skype for Business
2 61 (5.64%) SharePoint
3 33 (3.05%) MS Exchange
4 15 (1.39%) Exchange Server 2013
5 14 (1.29%) Exchange Server 2007
6 12 (1.11%) CMS
7 11 (1.02%) Confluence
7 11 (1.02%) WebLogic
8 10 (0.92%) Exchange Server 2010
9 9 (0.83%) Oracle Coherence
9 9 (0.83%) SharePoint 2010
10 6 (0.55%) BizTalk Server
10 6 (0.55%) WebSphere
11 5 (0.46%) Tomcat
12 3 (0.28%) PowerExchange
12 3 (0.28%) SAS
12 3 (0.28%) SharePoint Server
13 2 (0.18%) Mule
13 2 (0.18%) nginx
13 2 (0.18%) WordPress
Applications
1 77 (7.12%) Microsoft Office
2 43 (3.97%) Microsoft Excel
3 30 (2.77%) Microsoft PowerPoint
4 13 (1.20%) MS Visio
5 7 (0.65%) Microsoft Project
6 5 (0.46%) Spreadsheet
7 2 (0.18%) Acrobat
7 2 (0.18%) Adobe Premiere
8 1 (0.092%) 3ds Max
8 1 (0.092%) MicroStation
8 1 (0.092%) Revit
Business Applications
1 17 (1.57%) Remedy ITSM
2 9 (0.83%) Documaker
3 8 (0.74%) Dynamics GP
4 5 (0.46%) SAP CO
4 5 (0.46%) SAP FI
4 5 (0.46%) SAP FI/CO
5 4 (0.37%) Markit EDM
5 4 (0.37%) Oracle Financials
6 3 (0.28%) Dynamics CRM
6 3 (0.28%) Eloqua
7 2 (0.18%) CSG Singleview
7 2 (0.18%) Salesforce.com CRM
7 2 (0.18%) SAP CRM
8 1 (0.092%) Endur
8 1 (0.092%) Oracle EBS
8 1 (0.092%) Oracle EBS R12
8 1 (0.092%) Oracle ERP
Cloud Services
1 175 (16.17%) Office 365
2 157 (14.51%) Azure
3 102 (9.43%) AWS
4 39 (3.60%) SaaS
5 37 (3.42%) IaaS
6 21 (1.94%) Azure Active Directory
6 21 (1.94%) PaaS
7 20 (1.85%) OneDrive
8 18 (1.66%) Cloud Computing
9 16 (1.48%) Azure Data Factory
10 15 (1.39%) OpenShift
10 15 (1.39%) Power Platform
11 10 (0.92%) Mimecast
12 8 (0.74%) GCP
13 6 (0.55%) Amazon S3
13 6 (0.55%) Dynamics 365
13 6 (0.55%) Rackspace Cloud
14 5 (0.46%) Datadog
15 4 (0.37%) Amazon CloudWatch
16 3 (0.28%) G Suite
Communications & Networking
1 97 (8.96%) Skype
2 96 (8.87%) Firewall
3 72 (6.65%) LAN
4 71 (6.56%) WAN
5 70 (6.47%) VPN
6 62 (5.73%) Internet
7 54 (4.99%) Network Security
8 46 (4.25%) DNS
8 46 (4.25%) MPLS
9 44 (4.07%) DHCP
10 35 (3.23%) TCP/IP
10 35 (3.23%) WLAN
11 24 (2.22%) SAN
12 21 (1.94%) VoIP
13 17 (1.57%) SSL
14 14 (1.29%) Cisco ASA
15 12 (1.11%) Unified Communications
16 11 (1.02%) NetScaler
17 10 (0.92%) Software-Defined Networking
18 9 (0.83%) HSRP
Database & Business Intelligence
1 70 (6.47%) SQL Server
2 34 (3.14%) SQL Server Integration Services
3 28 (2.59%) SQL Server Reporting Services
4 17 (1.57%) NoSQL
5 15 (1.39%) SQL Server 2012
6 14 (1.29%) Data Warehouse
6 14 (1.29%) SQL Server Analysis Services
7 12 (1.11%) Power BI
7 12 (1.11%) Relational Database
8 10 (0.92%) Cosmos DB
9 9 (0.83%) Oracle BI EE
9 9 (0.83%) Oracle ODI
10 8 (0.74%) DB2
10 8 (0.74%) SQL Server 2005
10 8 (0.74%) SQL Server 2014
11 7 (0.65%) SQL Server 2017
12 6 (0.55%) BusinessObjects
12 6 (0.55%) BusinessObjects Web Intelligence
13 5 (0.46%) Oracle Reports
13 5 (0.46%) SAP BW
Development Applications
1 38 (3.51%) JIRA
2 9 (0.83%) Jenkins
2 9 (0.83%) VSS/SourceSafe
3 7 (0.65%) Git (software)
3 7 (0.65%) JMeter
3 7 (0.65%) LoadRunner
3 7 (0.65%) Visual Studio
4 6 (0.55%) MSI
5 4 (0.37%) CircleCI
5 4 (0.37%) InstallShield
5 4 (0.37%) Sonatype Nexus
5 4 (0.37%) Team Foundation Server
5 4 (0.37%) TeamCity
5 4 (0.37%) Visual Studio Team System
5 4 (0.37%) WinDbg
6 3 (0.28%) Hudson
6 3 (0.28%) SQL Server Management Studio (SSMS)
7 2 (0.18%) AppScan
7 2 (0.18%) LINQPad
7 2 (0.18%) SoapUI
General
1 260 (24.03%) Finance
2 59 (5.45%) Banking
3 48 (4.44%) Retail
4 45 (4.16%) Public Sector
5 32 (2.96%) Law
5 32 (2.96%) Legal
6 31 (2.87%) Billing
7 28 (2.59%) Telecoms
8 23 (2.13%) Pharmaceutical
9 21 (1.94%) Back Office
10 17 (1.57%) Marketing
11 10 (0.92%) Investment Banking
12 9 (0.83%) Financial Institution
12 9 (0.83%) Front Office
12 9 (0.83%) Local Government
13 8 (0.74%) German Language
14 7 (0.65%) French Language
14 7 (0.65%) Spanish Language
15 6 (0.55%) Advertising
16 4 (0.37%) Publishing
Job Titles
1 189 (17.47%) Analyst
2 118 (10.91%) Service Manager
3 101 (9.33%) Consultant
4 86 (7.95%) Architect
4 86 (7.95%) IT Manager
5 70 (6.47%) Developer
6 69 (6.38%) Service Analyst
7 67 (6.19%) Delivery Manager
8 60 (5.55%) Service Delivery Manager
9 55 (5.08%) Support Analyst
10 45 (4.16%) Support Engineer
11 41 (3.79%) IT Services Manager
12 40 (3.70%) Administrator
12 40 (3.70%) Service Desk Analyst
13 39 (3.60%) IT Analyst
14 38 (3.51%) Technical Consultant
15 34 (3.14%) ITIL Manager
15 34 (3.14%) ServiceNow Developer
16 33 (3.05%) Desktop Support
16 33 (3.05%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 27 (2.50%) .NET
2 26 (2.40%) Web Services
3 22 (2.03%) Middleware
4 21 (1.94%) HTML
5 20 (1.85%) XML
6 19 (1.76%) SOAP
7 17 (1.57%) AngularJS
7 17 (1.57%) CSS
8 14 (1.29%) REST
9 11 (1.02%) Oracle Fusion
10 10 (0.92%) Ajax
11 9 (0.83%) HTML5
11 9 (0.83%) J2EE
11 9 (0.83%) MDX
11 9 (0.83%) WebCenter
12 7 (0.65%) ADO
13 6 (0.55%) WinForms
14 5 (0.46%) .NET Framework
14 5 (0.46%) ASP.NET
14 5 (0.46%) FIX Protocol
Miscellaneous
1 106 (9.80%) Management Information System
2 76 (7.02%) Analytical Skills
3 73 (6.75%) Data Centre
4 45 (4.16%) Distributed Denial-of-Service
5 30 (2.77%) Video Conferencing
6 27 (2.50%) User Experience
7 15 (1.39%) Blog
7 15 (1.39%) BYOD
8 14 (1.29%) Public Cloud
8 14 (1.29%) Virtual Team
9 13 (1.20%) CMDB
9 13 (1.20%) Equities
10 11 (1.02%) Fixed Income
10 11 (1.02%) Replication
11 10 (0.92%) Driving Licence
11 10 (0.92%) Fat Client
11 10 (0.92%) Security Operations Centre
11 10 (0.92%) Thin Client
12 9 (0.83%) Blackberry
12 9 (0.83%) Self-Motivation
Operating Systems
1 242 (22.37%) Windows
2 105 (9.70%) Windows 10
3 86 (7.95%) Linux
4 58 (5.36%) Windows Server
5 42 (3.88%) Apple iOS
6 40 (3.70%) Android
6 40 (3.70%) Unix
7 39 (3.60%) Windows 7
8 20 (1.85%) Windows Server 2008
9 16 (1.48%) Mac OS X
9 16 (1.48%) Windows Server 2012
10 15 (1.39%) Windows 8
11 14 (1.29%) Solaris
12 9 (0.83%) Mac OS
13 5 (0.46%) Red Hat Enterprise Linux
14 3 (0.28%) CentOS
14 3 (0.28%) Ubuntu
14 3 (0.28%) zOS
15 1 (0.092%) Fedora
Processes & Methodologies
1 594 (54.90%) ITIL
2 353 (32.62%) ITSM
3 218 (20.15%) Agile Software Development
4 208 (19.22%) Service Delivery
5 146 (13.49%) Change Management
6 121 (11.18%) Incident Management
7 120 (11.09%) Project Management
8 111 (10.26%) Continuous Improvement
9 101 (9.33%) Stakeholder Management
10 99 (9.15%) Information Security
11 92 (8.50%) Problem Management
12 90 (8.32%) DevOps
13 81 (7.49%) Project Delivery
14 75 (6.93%) Problem-Solving
15 72 (6.65%) IT Strategy
16 68 (6.28%) PRINCE2
17 65 (6.01%) Mentoring
18 63 (5.82%) ITIL V3
19 58 (5.36%) Disaster Recovery
20 54 (4.99%) Risk Management
Programming Languages
1 104 (9.61%) SQL
2 57 (5.27%) PowerShell
3 46 (4.25%) Java
4 31 (2.87%) JavaScript
5 27 (2.50%) Bash Shell
6 25 (2.31%) Python
7 24 (2.22%) Ruby
8 22 (2.03%) C#
9 16 (1.48%) Perl
10 15 (1.39%) Shell Script
10 15 (1.39%) T-SQL
11 14 (1.29%) PHP
12 13 (1.20%) C
13 7 (0.65%) Korn
14 5 (0.46%) RPG
14 5 (0.46%) VB.NET
15 4 (0.37%) VBScript
16 3 (0.28%) Objective-C
17 2 (0.18%) Apex Code
17 2 (0.18%) Data Analysis Expressions (DAX)
Qualifications
1 122 (11.28%) Degree
2 121 (11.18%) ITIL Certification
3 67 (6.19%) Microsoft Certification
4 60 (5.55%) Cisco Certification
5 43 (3.97%) CCNA
5 43 (3.97%) CCNP
6 28 (2.59%) Security Cleared
7 24 (2.22%) MCSE
8 22 (2.03%) MCSA
9 19 (1.76%) ITIL Foundation Certificate
10 18 (1.66%) Computer Science Degree
11 17 (1.57%) MCP
12 14 (1.29%) SC Cleared
13 13 (1.20%) CISSP
14 12 (1.11%) CCA
14 12 (1.11%) Citrix Certification
15 11 (1.02%) APMP
16 10 (0.92%) Master's Degree
17 9 (0.83%) CISA
17 9 (0.83%) MCITP
Quality Assurance & Compliance
1 104 (9.61%) SLA
2 37 (3.42%) ISO/IEC 27001
3 25 (2.31%) COBIT
4 21 (1.94%) ISO/IEC 20000
5 19 (1.76%) PMO
6 15 (1.39%) GDPR
6 15 (1.39%) QA
7 14 (1.29%) PCI DSS
8 10 (0.92%) Sarbanes-Oxley
9 8 (0.74%) ISO 9001
10 5 (0.46%) Data Quality
10 5 (0.46%) NIST
11 4 (0.37%) Cyber Essentials
11 4 (0.37%) HMG Security Policy Framework
12 2 (0.18%) ISO 22301
13 1 (0.092%) GxP
13 1 (0.092%) ISO 14001
13 1 (0.092%) Solvency II
System Software
1 157 (14.51%) Active Directory
2 41 (3.79%) VMware Infrastructure
3 32 (2.96%) Docker
4 14 (1.29%) XenDesktop
5 12 (1.11%) Hyper-V
6 10 (0.92%) XenApp
7 8 (0.74%) BitLocker
7 8 (0.74%) vSphere
8 6 (0.55%) Citrix Hypervisor
8 6 (0.55%) Virtual Servers
9 4 (0.37%) Microsoft App-V
9 4 (0.37%) Microsoft Virtual Server
10 3 (0.28%) KVM
10 3 (0.28%) Virtual Desktop
11 2 (0.18%) Microcode
11 2 (0.18%) oVirt
11 2 (0.18%) QEMU
11 2 (0.18%) VMware Server
12 1 (0.092%) OpenAM
12 1 (0.092%) Oracle Clusterware
Systems Management
1 95 (8.78%) SCCM
2 35 (3.23%) Kubernetes
3 22 (2.03%) Microsoft Intune
4 17 (1.57%) WSUS
5 15 (1.39%) Ansible
6 12 (1.11%) Opscode Chef
7 11 (1.02%) Oracle Enterprise Manager
7 11 (1.02%) Puppet
8 10 (0.92%) Terraform
9 9 (0.83%) RSA enVision
9 9 (0.83%) Tivoli
10 8 (0.74%) Data Guard
10 8 (0.74%) Jamf Pro
10 8 (0.74%) Single Sign-On
11 7 (0.65%) HP Quality Center
11 7 (0.65%) Nagios
12 5 (0.46%) WhatsUp Gold
13 4 (0.37%) ITRS Geneos
13 4 (0.37%) Perfmon
13 4 (0.37%) Salt
Vendors
1 266 (24.58%) Microsoft
2 240 (22.18%) ServiceNow
3 74 (6.84%) Citrix
4 66 (6.10%) Oracle
5 64 (5.91%) Cisco
6 55 (5.08%) VMware
7 43 (3.97%) Salesforce.com
8 36 (3.33%) Apple
9 23 (2.13%) HP
9 23 (2.13%) Remedy
9 23 (2.13%) Splunk
10 19 (1.76%) IBM
11 17 (1.57%) Dell
12 15 (1.39%) Google
12 15 (1.39%) Ivanti
13 13 (1.20%) CheckPoint
13 13 (1.20%) WorldPay
14 12 (1.11%) Bloomberg
14 12 (1.11%) Polycom
14 12 (1.11%) Symantec