Period
to 18 June 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 June 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > London
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 211 161 146
Rank change year-on-year -50 -15 +1
Permanent jobs citing Service Management 1,190 1,588 1,886
As % of all permanent IT jobs advertised in London 1.72% 2.27% 2.31%
As % of the Processes & Methodologies category 1.88% 2.48% 2.53%
Number of salaries quoted 930 1,218 1,458
London median annual salary £55,000 £55,000 £54,575
Median salary % change year-on-year - +0.78% -0.77%
10th Percentile £31,250 £29,000 £31,250
90th Percentile £90,000 £82,500 £82,500
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 63,358 63,960 74,438
As % of all permanent IT jobs advertised in London 91.55% 91.60% 91.24%
Number of salaries quoted 51,065 52,364 63,982
London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £35,250 £34,250 £33,500
90th Percentile £95,000 £90,000 £86,250
England median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

The salary distribution of IT jobs citing Service Management in London over the 6 months to 18 June 2018.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -22 312 £52,500 - 20
West London -22 44 £36,500 -23.16% 12
South London -54 32 £55,000 +37.50% 2
East London -31 19 £51,250 -6.82% 10
North London -1 4 £34,574 -13.56%
Service Management
England

For the 6 months to 18 June 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Management.

1 731 (61.43%) ITIL
2 416 (34.96%) ITSM
3 377 (31.68%) Finance
4 289 (24.29%) Service Delivery
5 284 (23.87%) Windows
6 269 (22.61%) Microsoft
7 229 (19.24%) Agile Software Development
8 210 (17.65%) ServiceNow
9 182 (15.29%) Project Management
10 178 (14.96%) Active Directory
11 154 (12.94%) SQL
12 147 (12.35%) Change Management
13 142 (11.93%) Incident Management
14 140 (11.76%) Stakeholder Management
15 135 (11.34%) Problem-Solving
16 134 (11.26%) Problem Management
17 132 (11.09%) Analytical Skills
18 123 (10.34%) Office 365
19 122 (10.25%) SQL Server
20 116 (9.75%) SLA
21 115 (9.66%) Degree
22 108 (9.08%) Microsoft Office
23 102 (8.57%) DevOps
24 100 (8.40%) Oracle
25 99 (8.32%) Linux
25 99 (8.32%) Management Information System
26 97 (8.15%) XML
26 97 (8.15%) Java
26 97 (8.15%) ITIL Certification
27 95 (7.98%) ITIL V3

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (3.95%) MS Exchange
2 41 (3.45%) SharePoint
3 37 (3.11%) Confluence
4 34 (2.86%) Skype for Business
5 31 (2.61%) WebSphere
6 30 (2.52%) Tomcat
7 28 (2.35%) IIS
8 16 (1.34%) WebSphere Application Server
9 15 (1.26%) CMS
9 15 (1.26%) WebLogic
10 13 (1.09%) Exchange Server 2010
11 12 (1.01%) Exchange Server 2013
12 11 (0.92%) Apache
12 11 (0.92%) IBM Notes
12 11 (0.92%) JBoss
13 10 (0.84%) Apache Spark
14 6 (0.50%) SharePoint 2013
15 5 (0.42%) Oracle Workflow
15 5 (0.42%) SAS
16 4 (0.34%) Cloud Foundry
Applications
1 108 (9.08%) Microsoft Office
2 37 (3.11%) Microsoft Excel
3 28 (2.35%) Microsoft PowerPoint
4 17 (1.43%) MS Visio
5 6 (0.50%) Microsoft Project
6 5 (0.42%) Spreadsheet
7 3 (0.25%) Acrobat
8 1 (0.084%) Adobe After Effects
8 1 (0.084%) Adobe Premiere
8 1 (0.084%) Avid Media Composer
8 1 (0.084%) Final Cut Pro
Business Applications
1 31 (2.61%) Remedy ITSM
2 18 (1.51%) MetaTrader
3 11 (0.92%) SAP Hybris
4 7 (0.59%) Magento
5 5 (0.42%) Endur
6 4 (0.34%) Dynamics CRM
6 4 (0.34%) Eloqua
6 4 (0.34%) Findur
6 4 (0.34%) HFM
6 4 (0.34%) ScheduALL
7 2 (0.17%) Dynamics AX
7 2 (0.17%) Orchard Housing
7 2 (0.17%) Salesforce.com CRM
7 2 (0.17%) SAP GRC
8 1 (0.084%) Bloomberg TOMS
8 1 (0.084%) Dynamics NAV
8 1 (0.084%) FLEXCUBE
8 1 (0.084%) JDE EnterpriseOne
8 1 (0.084%) NetSuite
8 1 (0.084%) Tesseract
Cloud Services
1 123 (10.34%) Office 365
2 83 (6.97%) Microsoft Azure
3 74 (6.22%) Amazon AWS
4 29 (2.44%) IaaS
5 28 (2.35%) SaaS
6 16 (1.34%) Slack
7 15 (1.26%) NuGet
8 11 (0.92%) AWS CloudFormation
9 10 (0.84%) Mimecast
10 8 (0.67%) Amazon EC2
10 8 (0.67%) Amazon S3
10 8 (0.67%) PaaS
11 6 (0.50%) Route 53
12 5 (0.42%) Cloud Computing
12 5 (0.42%) GitHub
13 4 (0.34%) npm
13 4 (0.34%) OpenShift
14 3 (0.25%) Azure Data Factory
14 3 (0.25%) Dropbox
14 3 (0.25%) Salesforce Service Cloud
Communications & Networking
1 65 (5.46%) Firewall
2 55 (4.62%) WAN
3 52 (4.37%) TCP/IP
4 48 (4.03%) DNS
4 48 (4.03%) LAN
5 44 (3.70%) VPN
6 36 (3.03%) Internet
7 34 (2.86%) SAN
8 33 (2.77%) DHCP
9 31 (2.61%) Skype
10 24 (2.02%) SSL
10 24 (2.02%) Wireless
11 22 (1.85%) VoIP
12 21 (1.76%) HTTP
13 20 (1.68%) Cisco IOS
13 20 (1.68%) Network Security
14 18 (1.51%) Wi-Fi
15 16 (1.34%) NetScaler
16 14 (1.18%) NAS
17 10 (0.84%) Unified Communications
Database & Business Intelligence
1 122 (10.25%) SQL Server
2 27 (2.27%) Big Data
2 27 (2.27%) MySQL
3 23 (1.93%) Data Warehouse
4 21 (1.76%) SQL Server 2012
5 19 (1.60%) NoSQL
6 14 (1.18%) BusinessObjects
6 14 (1.18%) Oracle Database
7 13 (1.09%) SQL Server Reporting Services
8 11 (0.92%) RDBMS
8 11 (0.92%) Relational Database
9 8 (0.67%) Amazon RDS
9 8 (0.67%) Cosmos DB
9 8 (0.67%) Data Lake
9 8 (0.67%) HDInsight
9 8 (0.67%) Oracle Exadata
9 8 (0.67%) SQL Server Integration Services
10 6 (0.50%) DB2
10 6 (0.50%) MongoDB
10 6 (0.50%) QlikView
Development Applications
1 55 (4.62%) JIRA
2 25 (2.10%) Git (software)
3 23 (1.93%) Maven
4 22 (1.85%) Team Foundation Server
4 22 (1.85%) TeamCity
5 20 (1.68%) Jenkins
5 20 (1.68%) Visual Studio
6 19 (1.60%) Eclipse
7 16 (1.34%) Ant
7 16 (1.34%) CA Release Automation
8 15 (1.26%) Fiddler
8 15 (1.26%) IntelliJ
8 15 (1.26%) ReSharper
9 7 (0.59%) JUnit
10 6 (0.50%) Octopus Deploy
10 6 (0.50%) Subversion
11 5 (0.42%) Sonatype Nexus
12 4 (0.34%) Android Studio
12 4 (0.34%) gulp
12 4 (0.34%) Xcode
General
1 377 (31.68%) Finance
2 85 (7.14%) Banking
3 67 (5.63%) Retail
4 41 (3.45%) Marketing
5 35 (2.94%) Telecoms
6 30 (2.52%) Law
7 29 (2.44%) Legal
8 24 (2.02%) Advertising
8 24 (2.02%) Billing
9 23 (1.93%) Investment Banking
10 20 (1.68%) French Language
11 19 (1.60%) Back Office
11 19 (1.60%) Games
12 13 (1.09%) Financial Institution
12 13 (1.09%) Front Office
12 13 (1.09%) German Language
13 11 (0.92%) Publishing
14 9 (0.76%) Manufacturing
14 9 (0.76%) Retail Banking
15 8 (0.67%) Italian Language
Job Titles
1 263 (22.10%) Analyst
2 157 (13.19%) Service Manager
3 107 (8.99%) Consultant
4 106 (8.91%) Support Analyst
5 84 (7.06%) Architect
6 75 (6.30%) Applications Support
7 72 (6.05%) Delivery Manager
8 61 (5.13%) Services Delivery Manager
9 58 (4.87%) IT Manager
9 58 (4.87%) Support Engineer
10 55 (4.62%) Service Analyst
11 49 (4.12%) Desktop Support
12 48 (4.03%) Applications Support Analyst
13 47 (3.95%) Developer
14 45 (3.78%) IT Analyst
15 43 (3.61%) Business Analyst
16 40 (3.36%) IT Support
17 37 (3.11%) IT Services Manager
17 37 (3.11%) Management Consultant
18 36 (3.03%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 97 (8.15%) XML
2 77 (6.47%) Web Services
3 63 (5.29%) CSS
4 59 (4.96%) HTML
5 50 (4.20%) .NET
6 46 (3.87%) AngularJS
7 44 (3.70%) Middleware
8 38 (3.19%) REST
9 32 (2.69%) SOAP
10 25 (2.10%) FIX Protocol
11 22 (1.85%) HTML5
12 21 (1.76%) JSON
13 19 (1.60%) ASP.NET
13 19 (1.60%) ASP.NET MVC
14 18 (1.51%) JDBC
15 16 (1.34%) ASP.NET Web API
16 15 (1.26%) ActiveMQ
16 15 (1.26%) LDAP
16 15 (1.26%) TIBCO EMS
17 13 (1.09%) Java EE
Miscellaneous
1 132 (11.09%) Analytical Skills
2 99 (8.32%) Management Information System
3 93 (7.82%) Data Centre
4 45 (3.78%) Computer Science
5 41 (3.45%) Fintech
6 33 (2.77%) Blackberry
7 32 (2.69%) CMDB
8 30 (2.52%) Self-Motivation
9 28 (2.35%) Enterprise Software
9 28 (2.35%) iPad
10 26 (2.18%) Video Conferencing
11 25 (2.10%) iPhone
12 24 (2.02%) User Experience
13 22 (1.85%) Private Cloud
13 22 (1.85%) Replication
13 22 (1.85%) Virtual Team
14 19 (1.60%) Public Cloud
15 17 (1.43%) Clustering
16 14 (1.18%) Foreign Exchange (FX)
17 11 (0.92%) Mobile App
Operating Systems
1 284 (23.87%) Windows
2 99 (8.32%) Linux
3 84 (7.06%) Unix
4 72 (6.05%) Windows 7
4 72 (6.05%) Windows Server
5 49 (4.12%) Windows 10
6 45 (3.78%) Windows Server 2012
7 27 (2.27%) Mac OS X
8 25 (2.10%) Android
9 21 (1.76%) CentOS
10 19 (1.60%) Windows Server 2008
11 18 (1.51%) Windows 8
12 17 (1.43%) Apple iOS
13 11 (0.92%) Red Hat Enterprise Linux
14 8 (0.67%) Mac OS
15 7 (0.59%) Mac OS X Server
16 5 (0.42%) Solaris
16 5 (0.42%) Windows Server 2003
17 3 (0.25%) Windows XP
18 2 (0.17%) Windows Vista
Processes & Methodologies
1 731 (61.43%) ITIL
2 416 (34.96%) ITSM
3 289 (24.29%) Service Delivery
4 229 (19.24%) Agile Software Development
5 182 (15.29%) Project Management
6 147 (12.35%) Change Management
7 142 (11.93%) Incident Management
8 140 (11.76%) Stakeholder Management
9 135 (11.34%) Problem-Solving
10 134 (11.26%) Problem Management
11 102 (8.57%) DevOps
12 95 (7.98%) ITIL V3
13 91 (7.65%) Continuous Improvement
14 78 (6.55%) IT Strategy
15 76 (6.39%) Risk Management
16 68 (5.71%) Service Design
17 66 (5.55%) Programme Management
18 64 (5.38%) PRINCE2
19 63 (5.29%) Configuration Management
20 61 (5.13%) Mentoring
Programming Languages
1 154 (12.94%) SQL
2 97 (8.15%) Java
3 89 (7.48%) JavaScript
4 69 (5.80%) PowerShell
5 30 (2.52%) Shell Script
6 29 (2.44%) C#
7 27 (2.27%) Perl
8 22 (1.85%) Python
9 15 (1.26%) Bash Shell
10 7 (0.59%) C
10 7 (0.59%) Ruby
11 6 (0.50%) T-SQL
12 4 (0.34%) Scala
13 2 (0.17%) ABAP
13 2 (0.17%) Assembly Language
13 2 (0.17%) C++
13 2 (0.17%) COBOL
13 2 (0.17%) PL/SQL
13 2 (0.17%) XPath
14 1 (0.084%) Tcl
Qualifications
1 115 (9.66%) Degree
2 97 (8.15%) ITIL Certification
3 62 (5.21%) Microsoft Certification
4 36 (3.03%) Computer Science Degree
5 33 (2.77%) MCSE
6 29 (2.44%) MCSA
7 28 (2.35%) MCP
8 23 (1.93%) Cisco Certification
9 20 (1.68%) DBS Check
9 20 (1.68%) TOGAF Certification
10 18 (1.51%) Security Cleared
11 17 (1.43%) CCNP
12 16 (1.34%) CCNA
12 16 (1.34%) CISSP
12 16 (1.34%) PMI Certification
13 13 (1.09%) PMP
13 13 (1.09%) SC Cleared
14 10 (0.84%) CISA
14 10 (0.84%) ITIL Foundation Certificate
14 10 (0.84%) PRINCE2 Certification
Quality Assurance & Compliance
1 116 (9.75%) SLA
2 85 (7.14%) QA
3 42 (3.53%) COBIT
3 42 (3.53%) PMO
4 35 (2.94%) ISO/IEC 27001
5 23 (1.93%) Sarbanes-Oxley
6 20 (1.68%) GDPR
7 16 (1.34%) Data Quality
7 16 (1.34%) ISO 9001
8 15 (1.26%) ISO/IEC 20000
9 13 (1.09%) PCI DSS
10 5 (0.42%) ISO 14001
11 3 (0.25%) Government Security Classifications
11 3 (0.25%) Solvency II
12 2 (0.17%) Actionable Recommendations
12 2 (0.17%) SEPA
13 1 (0.084%) Disclosure Scotland
13 1 (0.084%) GCP
13 1 (0.084%) PMBOK
System Software
1 178 (14.96%) Active Directory
2 74 (6.22%) VMware Infrastructure
3 21 (1.76%) Virtual Machines
4 17 (1.43%) Hyper-V
5 15 (1.26%) vSphere
6 14 (1.18%) Docker
7 13 (1.09%) XenDesktop
8 12 (1.01%) XenApp
9 9 (0.76%) VMware NSX
10 5 (0.42%) KVM
10 5 (0.42%) Virtual Servers
11 4 (0.34%) Microsoft Virtual Server
11 4 (0.34%) VMware ESXi
12 3 (0.25%) Microsoft App-V
12 3 (0.25%) Squid
13 1 (0.084%) BitLocker
13 1 (0.084%) NFS
13 1 (0.084%) Terminal Services
13 1 (0.084%) Xen
13 1 (0.084%) XenServer
Systems Management
1 42 (3.53%) SCCM
2 17 (1.43%) Single Sign-On
3 16 (1.34%) Puppet
4 15 (1.26%) Kibana
4 15 (1.26%) logstash
4 15 (1.26%) Perfmon
5 14 (1.18%) Ansible
5 14 (1.18%) Kubernetes
5 14 (1.18%) SCOM
6 13 (1.09%) Nagios
7 12 (1.01%) Cisco UCCX
7 12 (1.01%) RSA enVision
8 10 (0.84%) Failover Clustering
9 8 (0.67%) Jamf Pro
9 8 (0.67%) Opscode Chef
10 7 (0.59%) Terraform
11 6 (0.50%) HAProxy
12 5 (0.42%) Automic
13 4 (0.34%) TrustSec
13 4 (0.34%) vCenter Server
Vendors
1 269 (22.61%) Microsoft
2 210 (17.65%) ServiceNow
3 100 (8.40%) Oracle
4 94 (7.90%) VMware
5 79 (6.64%) Cisco
6 63 (5.29%) Citrix
7 39 (3.28%) Remedy
8 38 (3.19%) SAP
9 34 (2.86%) HP
10 32 (2.69%) BMC
11 31 (2.61%) Apple
12 29 (2.44%) Salesforce.com
13 27 (2.27%) Cognizant
13 27 (2.27%) IBM
14 24 (2.02%) SolarWinds
15 23 (1.93%) Splunk
16 21 (1.76%) hybris
16 21 (1.76%) Ivanti
17 18 (1.51%) ATG
18 17 (1.43%) EMC