Period
to 21 September 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 September 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > London
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 200 151 167
Rank change year-on-year -49 +16 -11
Permanent jobs citing Service Management 1,253 1,769 1,628
As % of all permanent IT jobs advertised in London 1.82% 2.36% 2.05%
As % of the Processes & Methodologies category 1.99% 2.55% 2.23%
Number of salaries quoted 903 1,281 1,310
London median annual salary £55,000 £55,000 £52,500
Median salary % change year-on-year - +4.76% -4.55%
10th Percentile £29,000 £30,000 £28,000
90th Percentile £85,000 £80,500 £80,125
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 63,077 69,477 73,087
As % of all permanent IT jobs advertised in London 91.71% 92.75% 92.20%
Number of salaries quoted 50,513 53,263 63,267
London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,500
90th Percentile £95,000 £90,000 £87,500
England median annual salary £50,000 £50,000 £50,000

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

The salary distribution of IT jobs citing Service Management in London over the 6 months to 21 September 2018.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 21 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -37 287 £52,500 +5.00% 34
West London -5 47 £47,500 +5.56% 16
East London +5 30 £65,000 +78.08% 4
South London -13 28 £45,000 -21.05% 6
North London +4 4 £34,574 -37.14% 1
Service Management
England

For the 6 months to 21 September 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Management.

1 773 (61.69%) ITIL
2 406 (32.40%) ITSM
3 358 (28.57%) Finance
4 294 (23.46%) Windows
5 262 (20.91%) Microsoft
6 254 (20.27%) Service Delivery
7 253 (20.19%) Agile Software Development
8 214 (17.08%) ServiceNow
9 209 (16.68%) Project Management
10 207 (16.52%) Active Directory
11 178 (14.21%) Problem-Solving
12 175 (13.97%) Analytical Skills
13 159 (12.69%) Stakeholder Management
14 151 (12.05%) SLA
15 139 (11.09%) Office 365
16 138 (11.01%) SQL
16 138 (11.01%) Banking
17 129 (10.30%) Problem Management
17 129 (10.30%) DevOps
18 125 (9.98%) Degree
19 121 (9.66%) SQL Server
20 120 (9.58%) Data Centre
21 119 (9.50%) Microsoft Office
22 115 (9.18%) Linux
23 113 (9.02%) Change Management
24 112 (8.94%) ITIL Certification
25 111 (8.86%) Oracle
25 111 (8.86%) Incident Management
26 107 (8.54%) Amazon AWS
27 101 (8.06%) Java

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (5.03%) MS Exchange
2 42 (3.35%) Confluence
3 36 (2.87%) Skype for Business
4 33 (2.63%) JBoss
4 33 (2.63%) SharePoint
4 33 (2.63%) Tomcat
5 27 (2.15%) Exchange Server 2013
6 24 (1.92%) IIS
7 22 (1.76%) WebSphere
8 20 (1.60%) CMS
9 13 (1.04%) WebSphere Application Server
10 12 (0.96%) Exchange Server 2007
10 12 (0.96%) Exchange Server 2010
11 10 (0.80%) WebLogic
12 9 (0.72%) Apache
12 9 (0.72%) Apache Spark
13 7 (0.56%) Cloud Foundry
13 7 (0.56%) SAS
14 5 (0.40%) IBM Notes
15 3 (0.24%) SharePoint 2010
Applications
1 119 (9.50%) Microsoft Office
2 63 (5.03%) Microsoft Excel
3 41 (3.27%) Microsoft PowerPoint
4 11 (0.88%) Microsoft Project
4 11 (0.88%) Spreadsheet
5 10 (0.80%) MS Visio
6 1 (0.080%) Adobe After Effects
6 1 (0.080%) Adobe Premiere
6 1 (0.080%) Avid Media Composer
6 1 (0.080%) Final Cut Pro
Business Applications
1 16 (1.28%) Remedy ITSM
2 10 (0.80%) SAP Hybris
3 9 (0.72%) Orchard Housing
4 8 (0.64%) Dynamics AX
5 6 (0.48%) Magento
5 6 (0.48%) Salesforce.com CRM
6 5 (0.40%) Dynamics CRM
6 5 (0.40%) Eloqua
6 5 (0.40%) MetaTrader
6 5 (0.40%) Oracle Receivables
7 4 (0.32%) Oracle Cash Management
7 4 (0.32%) SystmOne
8 3 (0.24%) Oracle Assets
8 3 (0.24%) Oracle Payables
9 2 (0.16%) NetSuite
9 2 (0.16%) Oracle Applications
9 2 (0.16%) Oracle EBS
9 2 (0.16%) Oracle EBS R12
9 2 (0.16%) Oracle General Ledger
9 2 (0.16%) SAP GRC
Cloud Services
1 139 (11.09%) Office 365
2 107 (8.54%) Amazon AWS
3 91 (7.26%) Microsoft Azure
4 33 (2.63%) SaaS
5 18 (1.44%) Slack
6 17 (1.36%) GitHub
7 12 (0.96%) AWS CloudFormation
7 12 (0.96%) IaaS
8 11 (0.88%) Amazon EC2
8 11 (0.88%) Amazon S3
9 10 (0.80%) Mimecast
10 9 (0.72%) Virtual Private Cloud
11 8 (0.64%) PaaS
12 7 (0.56%) OpenShift
13 6 (0.48%) npm
13 6 (0.48%) Route 53
14 5 (0.40%) Amazon CloudWatch
14 5 (0.40%) AWS Elastic Beanstalk
14 5 (0.40%) Dynamics 365
14 5 (0.40%) Salesforce Service Cloud
Communications & Networking
1 79 (6.30%) WAN
2 74 (5.91%) LAN
3 72 (5.75%) Firewall
4 66 (5.27%) DNS
5 63 (5.03%) VPN
6 62 (4.95%) TCP/IP
7 49 (3.91%) Internet
8 38 (3.03%) DHCP
9 36 (2.87%) Skype
10 30 (2.39%) SAN
11 28 (2.23%) SSL
12 27 (2.15%) Network Security
13 26 (2.08%) Wireless
14 25 (2.00%) Cisco IOS
15 21 (1.68%) Wi-Fi
16 20 (1.60%) Unified Communications
16 20 (1.60%) VLAN
17 19 (1.52%) WLAN
18 18 (1.44%) HTTP
19 17 (1.36%) NetScaler
Database & Business Intelligence
1 121 (9.66%) SQL Server
2 31 (2.47%) MySQL
3 23 (1.84%) Big Data
4 22 (1.76%) Data Warehouse
4 22 (1.76%) Relational Database
5 19 (1.52%) BusinessObjects
5 19 (1.52%) NoSQL
6 18 (1.44%) Oracle Database
6 18 (1.44%) SQL Server 2012
7 15 (1.20%) Amazon RDS
7 15 (1.20%) PostgreSQL
8 11 (0.88%) MongoDB
8 11 (0.88%) SQL Server Reporting Services
9 9 (0.72%) SQL Server 2005
9 9 (0.72%) SQL Server 2008
10 8 (0.64%) DB2
10 8 (0.64%) Hadoop
11 7 (0.56%) Power BI
11 7 (0.56%) SQL Server Integration Services
12 6 (0.48%) SQL Server 2014
Development Applications
1 55 (4.39%) JIRA
2 30 (2.39%) Jenkins
3 16 (1.28%) Maven
4 13 (1.04%) Team Foundation Server
5 12 (0.96%) Git (software)
6 11 (0.88%) JUnit
7 10 (0.80%) TeamCity
7 10 (0.80%) Visual Studio
8 9 (0.72%) Eclipse
9 8 (0.64%) Subversion
10 7 (0.56%) Oracle APEX
11 6 (0.48%) gulp
12 5 (0.40%) Ant
12 5 (0.40%) CA Release Automation
12 5 (0.40%) Fiddler
12 5 (0.40%) GitLab
12 5 (0.40%) IntelliJ
12 5 (0.40%) Octopus Deploy
12 5 (0.40%) ReSharper
12 5 (0.40%) Sonatype Nexus
General
1 358 (28.57%) Finance
2 138 (11.01%) Banking
3 77 (6.15%) Retail
4 58 (4.63%) Telecoms
5 47 (3.75%) Marketing
6 45 (3.59%) Investment Banking
7 35 (2.79%) Legal
8 31 (2.47%) Advertising
9 24 (1.92%) Back Office
10 21 (1.68%) Financial Institution
10 21 (1.68%) Law
11 20 (1.60%) French Language
12 19 (1.52%) Billing
13 16 (1.28%) Games
14 13 (1.04%) Publishing
14 13 (1.04%) Retail Banking
15 11 (0.88%) Manufacturing
16 9 (0.72%) International Banking
16 9 (0.72%) Private Banking
17 8 (0.64%) German Language
Job Titles
1 323 (25.78%) Analyst
2 133 (10.61%) Service Manager
3 120 (9.58%) Support Analyst
4 101 (8.06%) Consultant
5 93 (7.42%) Service Analyst
6 85 (6.78%) IT Manager
7 80 (6.38%) Desktop Support
8 79 (6.30%) Architect
9 59 (4.71%) Delivery Manager
10 58 (4.63%) IT Analyst
11 55 (4.39%) IT Services Manager
12 54 (4.31%) Support Engineer
13 52 (4.15%) Developer
14 48 (3.83%) Business Analyst
15 46 (3.67%) Applications Support
16 45 (3.59%) IT Support
17 44 (3.51%) Desktop Analyst
17 44 (3.51%) Desktop Support Analyst
17 44 (3.51%) Service Desk Analyst
18 41 (3.27%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 100 (7.98%) XML
2 81 (6.46%) HTML
3 76 (6.07%) CSS
4 65 (5.19%) AngularJS
4 65 (5.19%) Web Services
5 57 (4.55%) Middleware
6 34 (2.71%) .NET
7 30 (2.39%) HTML5
8 29 (2.31%) REST
9 24 (1.92%) SOAP
10 16 (1.28%) Ajax
10 16 (1.28%) JDBC
11 13 (1.04%) J2EE
12 12 (0.96%) JMS
13 11 (0.88%) Spring
14 9 (0.72%) JSON
14 9 (0.72%) LDAP
14 9 (0.72%) XMPP
15 8 (0.64%) XSD
16 7 (0.56%) SAML
Miscellaneous
1 175 (13.97%) Analytical Skills
2 120 (9.58%) Data Centre
3 93 (7.42%) Management Information System
4 68 (5.43%) Computer Science
5 54 (4.31%) Virtual Team
6 37 (2.95%) User Experience
7 35 (2.79%) Fintech
8 32 (2.55%) iPad
9 30 (2.39%) Enterprise Software
9 30 (2.39%) Video Conferencing
10 29 (2.31%) Blackberry
11 27 (2.15%) Self-Motivation
12 24 (1.92%) Replication
13 23 (1.84%) iPhone
13 23 (1.84%) Public Cloud
14 19 (1.52%) CMDB
15 18 (1.44%) Client/Server
16 16 (1.28%) Hybrid Cloud
16 16 (1.28%) PMI
17 14 (1.12%) Clustering
Operating Systems
1 294 (23.46%) Windows
2 115 (9.18%) Linux
3 86 (6.86%) Unix
4 80 (6.38%) Windows Server
5 78 (6.23%) Windows 10
6 77 (6.15%) Windows 7
7 49 (3.91%) Mac OS X
8 42 (3.35%) Windows Server 2008
9 37 (2.95%) Windows Server 2012
10 31 (2.47%) Red Hat Enterprise Linux
11 20 (1.60%) Android
12 18 (1.44%) Windows 8
13 16 (1.28%) Windows Server 2003
14 10 (0.80%) Apple iOS
15 8 (0.64%) CentOS
16 7 (0.56%) Mac OS X Server
16 7 (0.56%) Windows 2000 Server
17 3 (0.24%) Mac OS
17 3 (0.24%) Ubuntu
18 2 (0.16%) Windows Vista
Processes & Methodologies
1 773 (61.69%) ITIL
2 406 (32.40%) ITSM
3 254 (20.27%) Service Delivery
4 253 (20.19%) Agile Software Development
5 209 (16.68%) Project Management
6 178 (14.21%) Problem-Solving
7 159 (12.69%) Stakeholder Management
8 129 (10.30%) DevOps
8 129 (10.30%) Problem Management
9 113 (9.02%) Change Management
10 111 (8.86%) Incident Management
11 95 (7.58%) ITIL V3
11 95 (7.58%) Service Design
12 91 (7.26%) IT Strategy
13 78 (6.23%) Continuous Improvement
14 77 (6.15%) Mentoring
15 69 (5.51%) Information Security
16 66 (5.27%) Presales
17 65 (5.19%) PRINCE2
18 64 (5.11%) Configuration Management
Programming Languages
1 138 (11.01%) SQL
2 101 (8.06%) Java
3 97 (7.74%) JavaScript
4 80 (6.38%) PowerShell
5 40 (3.19%) Python
6 39 (3.11%) Bash Shell
7 28 (2.23%) Shell Script
8 18 (1.44%) Perl
9 17 (1.36%) C
9 17 (1.36%) C#
10 12 (0.96%) PL/SQL
11 9 (0.72%) Ruby
11 9 (0.72%) T-SQL
12 6 (0.48%) XPath
13 3 (0.24%) Apex Code
14 2 (0.16%) Assembly Language
14 2 (0.16%) Go
14 2 (0.16%) Groovy
14 2 (0.16%) PHP
14 2 (0.16%) Scala
Qualifications
1 125 (9.98%) Degree
2 112 (8.94%) ITIL Certification
3 51 (4.07%) Microsoft Certification
4 44 (3.51%) Computer Science Degree
5 31 (2.47%) MCSE
6 30 (2.39%) Security Cleared
7 29 (2.31%) CISSP
8 25 (2.00%) Cisco Certification
9 23 (1.84%) PMI Certification
10 21 (1.68%) MCSA
11 20 (1.60%) CCNA
12 18 (1.44%) SC Cleared
13 17 (1.36%) PMP
14 16 (1.28%) CCNP
15 14 (1.12%) DBS Check
15 14 (1.12%) MCP
16 13 (1.04%) CISA
16 13 (1.04%) DV Cleared
17 12 (0.96%) PRINCE2 Certification
18 10 (0.80%) CISM
Quality Assurance & Compliance
1 151 (12.05%) SLA
2 57 (4.55%) QA
3 56 (4.47%) PMO
4 47 (3.75%) ISO/IEC 27001
5 31 (2.47%) COBIT
6 23 (1.84%) ISO/IEC 20000
7 19 (1.52%) ISO 9001
8 17 (1.36%) Data Quality
8 17 (1.36%) GDPR
9 7 (0.56%) PCI DSS
10 5 (0.40%) ISO 14001
11 4 (0.32%) NIST 800
12 3 (0.24%) Government Security Classifications
12 3 (0.24%) PMBOK
13 2 (0.16%) Actionable Recommendations
13 2 (0.16%) SEPA
14 1 (0.080%) Disclosure Scotland
14 1 (0.080%) GCP
14 1 (0.080%) ISO 22301
14 1 (0.080%) Sarbanes-Oxley
System Software
1 207 (16.52%) Active Directory
2 58 (4.63%) VMware Infrastructure
3 26 (2.08%) Hyper-V
4 21 (1.68%) Docker
5 14 (1.12%) vSphere
5 14 (1.12%) XenDesktop
6 12 (0.96%) Virtual Machines
6 12 (0.96%) Xen
7 9 (0.72%) XenApp
8 5 (0.40%) KVM
8 5 (0.40%) Terminal Services
8 5 (0.40%) VMware ESXi
9 4 (0.32%) XenServer
10 3 (0.24%) Squid
11 2 (0.16%) Microsoft App-V
12 1 (0.080%) BitLocker
12 1 (0.080%) NFS
12 1 (0.080%) Virtual Desktop
12 1 (0.080%) Virtual Servers
Systems Management
1 52 (4.15%) SCCM
2 39 (3.11%) Ansible
3 28 (2.23%) Puppet
4 24 (1.92%) SCOM
5 22 (1.76%) Kubernetes
6 18 (1.44%) Terraform
7 17 (1.36%) Opscode Chef
8 13 (1.04%) Single Sign-On
9 10 (0.80%) Nagios
10 8 (0.64%) Backup Exec
10 8 (0.64%) Failover Clustering
10 8 (0.64%) Jamf Pro
10 8 (0.64%) WSUS
11 7 (0.56%) Oracle RMAN
12 6 (0.48%) Cisco CUCM
12 6 (0.48%) SolarWinds Orion
12 6 (0.48%) TrustSec
12 6 (0.48%) ZABBIX
13 5 (0.40%) logstash
13 5 (0.40%) Perfmon
Vendors
1 262 (20.91%) Microsoft
2 214 (17.08%) ServiceNow
3 111 (8.86%) Oracle
4 99 (7.90%) VMware
5 89 (7.10%) Citrix
6 68 (5.43%) Cisco
7 44 (3.51%) Salesforce.com
8 36 (2.87%) HP
9 33 (2.63%) IBM
9 33 (2.63%) Ivanti
10 32 (2.55%) Red Hat
11 29 (2.31%) SAP
12 28 (2.23%) Remedy
13 26 (2.08%) Splunk
14 25 (2.00%) Sun
15 23 (1.84%) Apple
16 21 (1.68%) ATG
16 21 (1.68%) Google
17 20 (1.60%) hybris
18 18 (1.44%) Tableau