Period
to 16 November 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > London
6 months to
16 Nov 2018
Same period 2017 Same period 2016
Rank 185 154 178
Rank change year-on-year -31 +24 -21
Permanent jobs citing Service Management 1,274 1,719 1,524
As % of all permanent IT jobs advertised in London 1.89% 2.27% 2.00%
As % of the Processes & Methodologies category 2.07% 2.45% 2.17%
Number of salaries quoted 928 1,233 1,245
London median annual salary £57,500 £55,000 £51,000
Median salary % change year-on-year +4.55% +7.84% -7.27%
10th Percentile £30,425 £29,050 £27,875
90th Percentile £85,000 £83,750 £81,250
England median annual salary £47,500 £50,000 £47,500
% change year-on-year -5.00% +5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 61,604 70,122 70,077
As % of all permanent IT jobs advertised in London 91.62% 92.80% 91.91%
Number of salaries quoted 49,799 54,017 60,336
London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,250
90th Percentile £95,000 £90,000 £87,875
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

The salary distribution of IT jobs citing Service Management in London over the 6 months to 16 November 2018.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 16 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -20 262 £54,250 +3.33% 29
West London -12 48 £47,500 -13.64% 17
South London -29 44 £45,000 -18.18% 12
East London +9 30 £60,000 +64.38% 4
North London +7 2 £42,283 -39.60% 1
Service Management
England

For the 6 months to 16 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Management.

1 777 (60.99%) ITIL
2 412 (32.34%) ITSM
3 350 (27.47%) Finance
4 284 (22.29%) Windows
5 278 (21.82%) Microsoft
6 262 (20.57%) Agile Software Development
7 249 (19.54%) Service Delivery
8 209 (16.41%) Active Directory
8 209 (16.41%) Project Management
9 190 (14.91%) ServiceNow
10 185 (14.52%) Problem-Solving
11 163 (12.79%) SLA
12 162 (12.72%) Analytical Skills
13 156 (12.24%) Banking
14 152 (11.93%) Stakeholder Management
15 139 (10.91%) Office 365
16 135 (10.60%) Problem Management
16 135 (10.60%) DevOps
17 131 (10.28%) SQL
18 129 (10.13%) Data Centre
19 128 (10.05%) ITIL Certification
20 124 (9.73%) SQL Server
21 123 (9.65%) Degree
22 120 (9.42%) Microsoft Office
23 119 (9.34%) VMware
24 115 (9.03%) Microsoft Azure
25 114 (8.95%) Linux
26 109 (8.56%) Incident Management
27 107 (8.40%) Amazon AWS
28 103 (8.08%) Change Management

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (4.47%) MS Exchange
2 46 (3.61%) SharePoint
3 34 (2.67%) Confluence
4 30 (2.35%) JBoss
5 29 (2.28%) Skype for Business
5 29 (2.28%) Tomcat
6 23 (1.81%) CMS
6 23 (1.81%) Exchange Server 2013
7 20 (1.57%) IIS
8 18 (1.41%) Exchange Server 2010
9 14 (1.10%) Exchange Server 2007
10 9 (0.71%) BizTalk Server
11 8 (0.63%) SharePoint Server
12 7 (0.55%) Apache
13 5 (0.39%) Apache Spark
13 5 (0.39%) Cloud Foundry
13 5 (0.39%) Oracle Coherence
13 5 (0.39%) WebSphere
14 4 (0.31%) GlassFish
14 4 (0.31%) IBM Notes
Applications
1 120 (9.42%) Microsoft Office
2 66 (5.18%) Microsoft Excel
3 37 (2.90%) Microsoft PowerPoint
4 15 (1.18%) Spreadsheet
5 14 (1.10%) MS Visio
6 10 (0.78%) Microsoft Project
7 3 (0.24%) AutoCAD
8 2 (0.16%) Adobe Premiere
Business Applications
1 13 (1.02%) Remedy ITSM
2 11 (0.86%) Dynamics CRM
3 9 (0.71%) Dynamics AX
4 8 (0.63%) Orchard Housing
5 6 (0.47%) SAP Hybris
6 5 (0.39%) Dynamics NAV
6 5 (0.39%) Oracle Receivables
7 4 (0.31%) Oracle Cash Management
7 4 (0.31%) Salesforce.com CRM
7 4 (0.31%) SAP CO
7 4 (0.31%) SAP ERP
7 4 (0.31%) SAP FI
7 4 (0.31%) SAP FI/CO
7 4 (0.31%) SystmOne
8 3 (0.24%) Magento
8 3 (0.24%) NetSuite
8 3 (0.24%) Oracle Assets
8 3 (0.24%) Oracle Payables
9 2 (0.16%) Oracle EBS R12
9 2 (0.16%) Oracle General Ledger
Cloud Services
1 139 (10.91%) Office 365
2 115 (9.03%) Microsoft Azure
3 107 (8.40%) Amazon AWS
4 45 (3.53%) SaaS
5 23 (1.81%) IaaS
6 20 (1.57%) PaaS
7 17 (1.33%) Cloud Computing
7 17 (1.33%) GitHub
8 15 (1.18%) Azure Active Directory
8 15 (1.18%) Salesforce Sales Cloud
8 15 (1.18%) Salesforce Service Cloud
9 14 (1.10%) Mimecast
10 9 (0.71%) Amazon EC2
10 9 (0.71%) Amazon S3
10 9 (0.71%) Slack
10 9 (0.71%) Virtual Private Cloud
11 7 (0.55%) Dynamics 365
11 7 (0.55%) OpenShift
12 6 (0.47%) Google Cloud Platform
13 5 (0.39%) Amazon ELB
Communications & Networking
1 79 (6.20%) WAN
2 76 (5.97%) Firewall
3 75 (5.89%) LAN
4 64 (5.02%) TCP/IP
5 62 (4.87%) DNS
5 62 (4.87%) VPN
6 48 (3.77%) Internet
7 36 (2.83%) SAN
8 32 (2.51%) DHCP
9 29 (2.28%) Network Security
9 29 (2.28%) Skype
9 29 (2.28%) VLAN
10 28 (2.20%) VoIP
11 19 (1.49%) Wireless
12 18 (1.41%) SSL
12 18 (1.41%) Unified Communications
12 18 (1.41%) Wi-Fi
13 17 (1.33%) Cisco ASA
14 15 (1.18%) Cisco IOS
15 14 (1.10%) NetScaler
Database & Business Intelligence
1 124 (9.73%) SQL Server
2 30 (2.35%) Relational Database
3 24 (1.88%) Oracle Database
4 23 (1.81%) MySQL
5 21 (1.65%) Data Warehouse
6 19 (1.49%) PostgreSQL
7 15 (1.18%) Amazon RDS
7 15 (1.18%) BusinessObjects
8 14 (1.10%) NoSQL
8 14 (1.10%) SQL Server 2012
9 10 (0.78%) Big Data
9 10 (0.78%) SQL Server Reporting Services
10 9 (0.71%) DB2
10 9 (0.71%) Power BI
10 9 (0.71%) SQL Server 2005
10 9 (0.71%) SQL Server 2008
10 9 (0.71%) SQL Server Integration Services
11 8 (0.63%) Amazon Aurora
12 7 (0.55%) Hadoop
13 6 (0.47%) MongoDB
Development Applications
1 40 (3.14%) JIRA
2 21 (1.65%) Jenkins
3 10 (0.78%) Maven
4 8 (0.63%) Team Foundation Server
5 7 (0.55%) Oracle APEX
6 6 (0.47%) JUnit
7 5 (0.39%) Git (software)
7 5 (0.39%) GitLab
7 5 (0.39%) Visual Studio
8 3 (0.24%) Bitbucket
8 3 (0.24%) gulp
8 3 (0.24%) Octopus Deploy
8 3 (0.24%) Selenium
8 3 (0.24%) Sonatype Nexus
8 3 (0.24%) Subversion
8 3 (0.24%) TeamCity
8 3 (0.24%) Visual Studio Team System
9 2 (0.16%) CF BOSH
9 2 (0.16%) Cucumber
10 1 (0.078%) Gatling
General
1 350 (27.47%) Finance
2 156 (12.24%) Banking
3 73 (5.73%) Retail
4 59 (4.63%) Marketing
5 58 (4.55%) Telecoms
6 42 (3.30%) Investment Banking
7 39 (3.06%) Legal
8 27 (2.12%) Advertising
9 23 (1.81%) Back Office
10 22 (1.73%) French Language
11 21 (1.65%) Publishing
12 16 (1.26%) Billing
12 16 (1.26%) Financial Institution
13 15 (1.18%) Law
14 13 (1.02%) Spanish Language
15 12 (0.94%) Manufacturing
15 12 (0.94%) Retail Banking
16 11 (0.86%) German Language
17 10 (0.78%) Games
17 10 (0.78%) Private Banking
Job Titles
1 301 (23.63%) Analyst
2 126 (9.89%) Service Manager
3 112 (8.79%) Consultant
4 103 (8.08%) Support Analyst
5 95 (7.46%) Service Analyst
6 92 (7.22%) Desktop Support
7 89 (6.99%) IT Manager
8 73 (5.73%) Support Engineer
9 71 (5.57%) Architect
10 59 (4.63%) Developer
11 55 (4.32%) IT Analyst
12 54 (4.24%) Delivery Manager
13 52 (4.08%) Business Analyst
14 47 (3.69%) Applications Support
15 46 (3.61%) IT Services Manager
16 40 (3.14%) IT Support
16 40 (3.14%) Service Desk Analyst
16 40 (3.14%) ServiceNow Consultant
17 39 (3.06%) Technical Consultant
18 36 (2.83%) Senior Analyst
Libraries, Frameworks & Software Standards
1 86 (6.75%) XML
2 80 (6.28%) HTML
3 71 (5.57%) CSS
4 64 (5.02%) AngularJS
5 62 (4.87%) Web Services
6 60 (4.71%) Middleware
7 55 (4.32%) .NET
8 34 (2.67%) SOAP
9 30 (2.35%) REST
10 27 (2.12%) HTML5
11 17 (1.33%) Ajax
12 15 (1.18%) Visualforce
13 14 (1.10%) Software Packaging
14 9 (0.71%) J2EE
14 9 (0.71%) LDAP
15 8 (0.63%) JMS
16 6 (0.47%) MDX
16 6 (0.47%) Spring
16 6 (0.47%) XMPP
16 6 (0.47%) XSD
Miscellaneous
1 162 (12.72%) Analytical Skills
2 129 (10.13%) Data Centre
3 87 (6.83%) Management Information System
4 64 (5.02%) Computer Science
5 51 (4.00%) Virtual Team
6 40 (3.14%) User Experience
7 38 (2.98%) Self-Motivation
8 32 (2.51%) Video Conferencing
9 25 (1.96%) Public Cloud
10 23 (1.81%) Clustering
11 22 (1.73%) Enterprise Software
12 20 (1.57%) Replication
13 19 (1.49%) Client/Server
14 18 (1.41%) Fintech
14 18 (1.41%) Hybrid Cloud
15 17 (1.33%) Blackberry
16 16 (1.26%) iPad
16 16 (1.26%) PMI
17 14 (1.10%) CMDB
17 14 (1.10%) PKI
Operating Systems
1 284 (22.29%) Windows
2 114 (8.95%) Linux
3 92 (7.22%) Windows 10
4 80 (6.28%) Unix
5 77 (6.04%) Windows Server
6 73 (5.73%) Windows 7
7 47 (3.69%) Mac OS X
7 47 (3.69%) Windows Server 2008
8 30 (2.35%) Red Hat Enterprise Linux
9 24 (1.88%) Windows Server 2012
10 18 (1.41%) Windows 8
11 13 (1.02%) Windows Server 2003
12 11 (0.86%) Android
13 7 (0.55%) Windows 2000 Server
14 5 (0.39%) Windows XP
15 4 (0.31%) Apple iOS
15 4 (0.31%) Mac OS
15 4 (0.31%) Mac OS X Server
16 3 (0.24%) Ubuntu
17 1 (0.078%) CentOS
Processes & Methodologies
1 777 (60.99%) ITIL
2 412 (32.34%) ITSM
3 262 (20.57%) Agile Software Development
4 249 (19.54%) Service Delivery
5 209 (16.41%) Project Management
6 185 (14.52%) Problem-Solving
7 152 (11.93%) Stakeholder Management
8 135 (10.60%) DevOps
8 135 (10.60%) Problem Management
9 109 (8.56%) Incident Management
10 103 (8.08%) Change Management
11 102 (8.01%) IT Strategy
12 95 (7.46%) Continuous Improvement
13 90 (7.06%) Disaster Recovery
14 86 (6.75%) Service Design
15 84 (6.59%) ITIL V3
16 80 (6.28%) Mentoring
17 77 (6.04%) Information Security
18 66 (5.18%) Configuration Management
19 65 (5.10%) PRINCE2
Programming Languages
1 131 (10.28%) SQL
2 95 (7.46%) Java
3 89 (6.99%) JavaScript
4 85 (6.67%) PowerShell
5 41 (3.22%) Bash Shell
6 39 (3.06%) Python
7 27 (2.12%) C#
8 22 (1.73%) Shell Script
9 18 (1.41%) C
10 16 (1.26%) PL/SQL
11 15 (1.18%) Apex Code
12 11 (0.86%) T-SQL
13 10 (0.78%) Ruby
14 9 (0.71%) Perl
15 6 (0.47%) XPath
16 5 (0.39%) AWK
17 3 (0.24%) C++
18 2 (0.16%) Go
18 2 (0.16%) Groovy
18 2 (0.16%) Scala
Qualifications
1 128 (10.05%) ITIL Certification
2 123 (9.65%) Degree
3 56 (4.40%) Microsoft Certification
4 46 (3.61%) Computer Science Degree
5 33 (2.59%) Cisco Certification
6 32 (2.51%) Security Cleared
7 29 (2.28%) CISSP
7 29 (2.28%) MCSE
8 27 (2.12%) CCNA
9 22 (1.73%) PMI Certification
9 22 (1.73%) SC Cleared
10 21 (1.65%) MCSA
11 17 (1.33%) PMP
12 16 (1.26%) CCNP
13 15 (1.18%) CISM
13 15 (1.18%) DV Cleared
13 15 (1.18%) MCDST
14 14 (1.10%) PRINCE2 Certification
14 14 (1.10%) VMware Certified Professional (VCP)
15 10 (0.78%) CCIE
Quality Assurance & Compliance
1 163 (12.79%) SLA
2 53 (4.16%) PMO
3 50 (3.92%) ISO/IEC 27001
4 47 (3.69%) QA
5 34 (2.67%) COBIT
6 28 (2.20%) ISO/IEC 20000
7 20 (1.57%) ISO 9001
8 18 (1.41%) GDPR
9 15 (1.18%) PCI DSS
10 11 (0.86%) Data Quality
11 5 (0.39%) NIST 800
12 3 (0.24%) PMBOK
13 2 (0.16%) Disclosure Scotland
13 2 (0.16%) ISO 14001
13 2 (0.16%) ISO 22301
13 2 (0.16%) PSD2
13 2 (0.16%) SEPA
13 2 (0.16%) TARGET2
14 1 (0.078%) Cyber Essentials
14 1 (0.078%) Cyber Essentials PLUS
System Software
1 209 (16.41%) Active Directory
2 73 (5.73%) VMware Infrastructure
3 32 (2.51%) Hyper-V
4 18 (1.41%) Docker
5 16 (1.26%) vSphere
6 14 (1.10%) Xen
7 13 (1.02%) XenApp
8 11 (0.86%) XenDesktop
9 8 (0.63%) Virtual Machines
10 7 (0.55%) Virtual Desktop
10 7 (0.55%) VMware ESXi
11 6 (0.47%) Terminal Services
12 4 (0.31%) KVM
12 4 (0.31%) Virtual Servers
12 4 (0.31%) XenServer
13 2 (0.16%) BitLocker
13 2 (0.16%) Microsoft App-V
14 1 (0.078%) Firmware
14 1 (0.078%) NFS
14 1 (0.078%) Terminal Server
Systems Management
1 52 (4.08%) SCCM
2 44 (3.45%) Ansible
3 27 (2.12%) Puppet
4 24 (1.88%) SCOM
5 19 (1.49%) Opscode Chef
6 17 (1.33%) WSUS
7 16 (1.26%) Kubernetes
8 15 (1.18%) Terraform
9 12 (0.94%) Backup Exec
9 12 (0.94%) Cisco CUCM
10 11 (0.86%) IBM BigFix
11 10 (0.78%) Single Sign-On
12 9 (0.71%) Cisco UCCX
13 8 (0.63%) Jamf Pro
13 8 (0.63%) Nagios
14 7 (0.55%) Microsoft Intune
14 7 (0.55%) NetBackup
14 7 (0.55%) Oracle RMAN
14 7 (0.55%) vRealize
15 6 (0.47%) Host Intrusion Detection System
Vendors
1 278 (21.82%) Microsoft
2 190 (14.91%) ServiceNow
3 119 (9.34%) VMware
4 96 (7.54%) Oracle
5 89 (6.99%) Citrix
6 76 (5.97%) Cisco
7 40 (3.14%) Salesforce.com
8 37 (2.90%) Sun
9 36 (2.83%) HP
9 36 (2.83%) IBM
10 32 (2.51%) Red Hat
11 30 (2.35%) Ivanti
12 29 (2.28%) Google
12 29 (2.28%) Remedy
12 29 (2.28%) Splunk
13 26 (2.04%) SAP
14 19 (1.49%) Juniper
15 18 (1.41%) CheckPoint
16 17 (1.33%) BMC
17 15 (1.18%) Jitterbit