Period
to 22 July 2019

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 July 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > London
6 months to
22 Jul 2019
Same period 2018 Same period 2017
Rank 172 219 162
Rank change year-on-year +47 -57 -5
Permanent jobs citing Service Management 1,168 1,195 1,674
As % of all permanent IT jobs advertised in London 2.03% 1.69% 2.27%
As % of the Processes & Methodologies category 2.18% 1.82% 2.43%
Number of salaries quoted 889 891 1,256
London median annual salary £60,000 £55,000 £54,000
Median salary % change year-on-year +9.09% +1.85% -
10th Percentile £30,450 £30,500 £29,250
90th Percentile £85,000 £82,500 £80,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 53,613 65,481 68,797
As % of all permanent IT jobs advertised in London 92.96% 92.68% 93.17%
Number of salaries quoted 43,527 52,468 54,589
London median annual salary £65,000 £60,000 £60,000
Median salary % change year-on-year +8.33% - +4.35%
10th Percentile £36,250 £35,000 £35,000
90th Percentile £97,500 £95,000 £90,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +2.04%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

The salary distribution of IT jobs citing Service Management in London over the 6 months to 22 July 2019.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 22 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -16 229 £60,000 +14.29% 28
West London +33 54 £29,000 -12.78% 15
South London +6 36 £52,500 -4.55% 3
East London +22 12 £50,000 -23.08% 3
North London +5 3 £72,500 +109.69% 2
Service Management
England

For the 6 months to 22 July 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Management.

1 696 (59.59%) ITIL
2 452 (38.70%) ITSM
3 307 (26.28%) Finance
4 282 (24.14%) Microsoft
5 267 (22.86%) ServiceNow
6 247 (21.15%) Service Delivery
7 222 (19.01%) Windows
8 220 (18.84%) Agile Software Development
9 185 (15.84%) Active Directory
10 170 (14.55%) Project Management
11 163 (13.96%) Office 365
12 150 (12.84%) Microsoft Azure
13 140 (11.99%) Change Management
14 138 (11.82%) ITIL Certification
15 134 (11.47%) Problem-Solving
16 133 (11.39%) Degree
17 129 (11.04%) Incident Management
18 123 (10.53%) Management Information System
19 117 (10.02%) Continuous Improvement
20 108 (9.25%) Amazon AWS
21 106 (9.08%) SQL
22 104 (8.90%) DevOps
23 100 (8.56%) Stakeholder Management
24 99 (8.48%) Microsoft Office
24 99 (8.48%) Problem Management
25 89 (7.62%) Analytical Skills
25 89 (7.62%) Citrix
26 88 (7.53%) Windows 10
26 88 (7.53%) IT Strategy
27 87 (7.45%) PRINCE2

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (6.59%) Skype for Business
2 57 (4.88%) SharePoint
3 31 (2.65%) MS Exchange
4 20 (1.71%) SharePoint 2010
5 15 (1.28%) Exchange Server 2007
6 10 (0.86%) CMS
6 10 (0.86%) Exchange Server 2010
7 7 (0.60%) Confluence
7 7 (0.60%) Exchange Server 2013
8 6 (0.51%) BizTalk Server
9 5 (0.43%) Adobe Experience Manager
10 3 (0.26%) Tomcat
10 3 (0.26%) WordPress
11 2 (0.17%) Apache Spark
11 2 (0.17%) IIS
11 2 (0.17%) SharePoint Server
11 2 (0.17%) WebLogic
12 1 (0.086%) Anypoint
12 1 (0.086%) OpenStack
12 1 (0.086%) WebSphere
Applications
1 99 (8.48%) Microsoft Office
2 50 (4.28%) Microsoft Excel
3 31 (2.65%) Microsoft PowerPoint
4 16 (1.37%) MS Visio
5 10 (0.86%) Microsoft Project
6 4 (0.34%) Spreadsheet
7 2 (0.17%) Adobe Premiere
Business Applications
1 20 (1.71%) Dynamics CRM
2 19 (1.63%) Dynamics GP
3 18 (1.54%) Remedy ITSM
4 10 (0.86%) Eloqua
5 7 (0.60%) Salesforce.com CRM
6 5 (0.43%) Dynamics AX
7 3 (0.26%) Markit EDM
7 3 (0.26%) SAP CO
7 3 (0.26%) SAP ERP
7 3 (0.26%) SAP FI
7 3 (0.26%) SAP FI/CO
8 2 (0.17%) Elite 3E
8 2 (0.17%) FastStats
8 2 (0.17%) OpenText VIM for SAP
8 2 (0.17%) Oracle Financials
8 2 (0.17%) SAP HR
9 1 (0.086%) Remedy AR System
9 1 (0.086%) SAP BPC
9 1 (0.086%) SAP HCM
9 1 (0.086%) SAP S/4HANA
Cloud Services
1 163 (13.96%) Office 365
2 150 (12.84%) Microsoft Azure
3 108 (9.25%) Amazon AWS
4 41 (3.51%) SaaS
5 23 (1.97%) IaaS
6 20 (1.71%) PaaS
7 18 (1.54%) OpenShift
8 13 (1.11%) Azure Active Directory
8 13 (1.11%) OneDrive
9 12 (1.03%) Mimecast
10 11 (0.94%) Google Cloud Platform
10 11 (0.94%) Power Platform
11 10 (0.86%) Adobe Analytics
11 10 (0.86%) Dynamics 365
12 7 (0.60%) Slack
13 6 (0.51%) Rackspace Cloud
14 5 (0.43%) G Suite
15 3 (0.26%) Cloud Computing
15 3 (0.26%) Salesforce Sales Cloud
15 3 (0.26%) Salesforce Service Cloud
Communications & Networking
1 83 (7.11%) Skype
2 78 (6.68%) Firewall
3 74 (6.34%) LAN
4 73 (6.25%) Internet
5 72 (6.16%) WAN
6 68 (5.82%) Network Security
7 64 (5.48%) VPN
8 49 (4.20%) MPLS
9 43 (3.68%) WLAN
10 40 (3.42%) DNS
11 36 (3.08%) DHCP
12 27 (2.31%) TCP/IP
12 27 (2.31%) VoIP
13 26 (2.23%) Unified Communications
14 24 (2.05%) Wireless
15 22 (1.88%) SAN
16 16 (1.37%) SSL
17 13 (1.11%) PBX
18 7 (0.60%) IPv4
18 7 (0.60%) IPv6
Database & Business Intelligence
1 74 (6.34%) SQL Server
2 28 (2.40%) SQL Server 2012
3 27 (2.31%) SQL Server Reporting Services
4 13 (1.11%) Oracle Reports
5 12 (1.03%) Relational Database
6 9 (0.77%) Power BI
6 9 (0.77%) SQL Server Integration Services
7 8 (0.68%) NoSQL
8 7 (0.60%) Data Warehouse
9 6 (0.51%) MySQL
9 6 (0.51%) SAP BW
10 5 (0.43%) PostgreSQL
10 5 (0.43%) SQL Server 2008
10 5 (0.43%) SQL Server Analysis Services
11 4 (0.34%) GIS
12 3 (0.26%) Big Data
12 3 (0.26%) BusinessObjects Business Intelligence
12 3 (0.26%) Oracle Database
12 3 (0.26%) SQL Server 2005
12 3 (0.26%) SQL Server 2014
Development Applications
1 24 (2.05%) JIRA
2 12 (1.03%) AdminStudio
2 12 (1.03%) InstallShield
3 8 (0.68%) Jenkins
4 7 (0.60%) Team Foundation Server
5 6 (0.51%) Git (software)
6 5 (0.43%) CircleCI
6 5 (0.43%) Hudson
6 5 (0.43%) TeamCity
7 2 (0.17%) AppScan
7 2 (0.17%) LINQPad
8 1 (0.086%) Sonatype Nexus
8 1 (0.086%) SQL Server Management Studio (SSMS)
8 1 (0.086%) Subversion
8 1 (0.086%) Visual Studio
General
1 307 (26.28%) Finance
2 67 (5.74%) Banking
3 54 (4.62%) Marketing
4 45 (3.85%) Retail
5 41 (3.51%) Back Office
6 38 (3.25%) Legal
7 37 (3.17%) Law
8 28 (2.40%) Pharmaceutical
9 24 (2.05%) Telecoms
10 16 (1.37%) Investment Banking
11 11 (0.94%) Advertising
12 10 (0.86%) Front Office
12 10 (0.86%) Hindi Language
13 7 (0.60%) Billing
13 7 (0.60%) Manufacturing
14 6 (0.51%) French Language
14 6 (0.51%) Games
14 6 (0.51%) Publishing
15 5 (0.43%) German Language
15 5 (0.43%) Spanish Language
Job Titles
1 257 (22.00%) Analyst
2 198 (16.95%) Consultant
3 120 (10.27%) Architect
4 114 (9.76%) Service Manager
5 107 (9.16%) Service Analyst
6 86 (7.36%) IT Manager
7 74 (6.34%) Support Analyst
8 71 (6.08%) Delivery Manager
8 71 (6.08%) Technical Consultant
9 65 (5.57%) Services Delivery Manager
10 63 (5.39%) Business Analyst
11 59 (5.05%) ServiceNow Consultant
12 58 (4.97%) IT Analyst
13 56 (4.79%) Support Engineer
14 52 (4.45%) IT Support
15 47 (4.02%) Service Desk Analyst
16 42 (3.60%) Developer
17 41 (3.51%) Network Consultant
18 40 (3.42%) Applications Support
19 35 (3.00%) Desktop Support
Libraries, Frameworks & Software Standards
1 47 (4.02%) Web Services
2 30 (2.57%) .NET
3 24 (2.05%) HTML
4 20 (1.71%) CSS
5 19 (1.63%) RESTful
6 17 (1.46%) AngularJS
7 14 (1.20%) HTML5
7 14 (1.20%) XML
8 11 (0.94%) SOAP
9 9 (0.77%) Middleware
9 9 (0.77%) REST
10 6 (0.51%) ASP.NET
10 6 (0.51%) COM
11 5 (0.43%) XMPP
12 4 (0.34%) jQuery
12 4 (0.34%) Spring
12 4 (0.34%) Visualforce
13 3 (0.26%) JSON
13 3 (0.26%) MDX
13 3 (0.26%) SAP Fiori
Miscellaneous
1 123 (10.53%) Management Information System
2 89 (7.62%) Analytical Skills
3 84 (7.19%) Data Centre
4 46 (3.94%) Distributed Denial-of-Service
5 37 (3.17%) Public Cloud
6 31 (2.65%) Virtual Team
7 25 (2.14%) User Experience
8 23 (1.97%) Enterprise Software
9 22 (1.88%) CMDB
10 20 (1.71%) Self-Motivation
11 18 (1.54%) Blackberry
12 17 (1.46%) iPad
12 17 (1.46%) Mobile App
12 17 (1.46%) Smartphone
13 16 (1.37%) Video Conferencing
14 15 (1.28%) iPhone
15 14 (1.20%) Clustering
15 14 (1.20%) Fat Client
15 14 (1.20%) Replication
15 14 (1.20%) Thin Client
Operating Systems
1 222 (19.01%) Windows
2 88 (7.53%) Windows 10
3 72 (6.16%) Linux
4 65 (5.57%) Windows 7
4 65 (5.57%) Windows Server
5 40 (3.42%) Unix
6 33 (2.83%) Apple iOS
7 32 (2.74%) Android
8 20 (1.71%) Windows Server 2008
9 18 (1.54%) Mac OS X
9 18 (1.54%) Windows 8
10 13 (1.11%) CentOS
11 7 (0.60%) Windows Server 2012
12 6 (0.51%) Red Hat Enterprise Linux
12 6 (0.51%) Solaris
12 6 (0.51%) Ubuntu
13 5 (0.43%) Windows Server 2003
14 3 (0.26%) Debian
14 3 (0.26%) Mac OS
14 3 (0.26%) zOS
Processes & Methodologies
1 696 (59.59%) ITIL
2 452 (38.70%) ITSM
3 247 (21.15%) Service Delivery
4 220 (18.84%) Agile Software Development
5 170 (14.55%) Project Management
6 140 (11.99%) Change Management
7 134 (11.47%) Problem-Solving
8 129 (11.04%) Incident Management
9 117 (10.02%) Continuous Improvement
10 104 (8.90%) DevOps
11 100 (8.56%) Stakeholder Management
12 99 (8.48%) Problem Management
13 88 (7.53%) IT Strategy
14 87 (7.45%) PRINCE2
15 84 (7.19%) Migration
16 77 (6.59%) Information Security
17 73 (6.25%) Presales
18 71 (6.08%) Customer Requirements
18 71 (6.08%) ITIL V3
19 69 (5.91%) Disaster Recovery
Programming Languages
1 106 (9.08%) SQL
2 45 (3.85%) PowerShell
3 34 (2.91%) Java
4 27 (2.31%) JavaScript
5 21 (1.80%) Python
5 21 (1.80%) T-SQL
6 11 (0.94%) Bash Shell
6 11 (0.94%) C#
6 11 (0.94%) Shell Script
7 8 (0.68%) C
8 6 (0.51%) Go
8 6 (0.51%) PHP
9 4 (0.34%) Apex Code
9 4 (0.34%) Korn
9 4 (0.34%) Ruby
10 3 (0.26%) Objective-C
11 2 (0.17%) JCL
11 2 (0.17%) Perl
11 2 (0.17%) PL/SQL
11 2 (0.17%) RPG
Qualifications
1 138 (11.82%) ITIL Certification
2 133 (11.39%) Degree
3 78 (6.68%) Microsoft Certification
4 73 (6.25%) Cisco Certification
5 67 (5.74%) CCNA
6 47 (4.02%) CCNP
7 34 (2.91%) Security Cleared
8 33 (2.83%) MCSE
9 27 (2.31%) MCSA
10 22 (1.88%) ITIL Foundation Certificate
11 21 (1.80%) HND
11 21 (1.80%) VMware Certified Professional (VCP)
12 20 (1.71%) PMI Certification
12 20 (1.71%) PMP
12 20 (1.71%) SC Cleared
13 17 (1.46%) CISSP
14 13 (1.11%) MCITP
15 12 (1.03%) CISM
16 11 (0.94%) Computer Science Degree
17 8 (0.68%) CISA
Quality Assurance & Compliance
1 82 (7.02%) SLA
2 30 (2.57%) ISO/IEC 27001
3 28 (2.40%) PCI DSS
4 24 (2.05%) COBIT
5 21 (1.80%) GDPR
6 20 (1.71%) PMO
7 19 (1.63%) Sarbanes-Oxley
8 14 (1.20%) ISO/IEC 20000
9 12 (1.03%) QA
10 9 (0.77%) NIST
11 4 (0.34%) Cyber Essentials
12 3 (0.26%) HMG Security Policy Framework
12 3 (0.26%) ISO 9001
13 2 (0.17%) ISO 22301
13 2 (0.17%) Solvency II
14 1 (0.086%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 1 (0.086%) PSD2
System Software
1 185 (15.84%) Active Directory
2 50 (4.28%) VMware Infrastructure
3 34 (2.91%) Docker
4 22 (1.88%) Hyper-V
5 17 (1.46%) BitLocker
6 11 (0.94%) vSphere
6 11 (0.94%) XenApp
7 6 (0.51%) Firmware
7 6 (0.51%) VMware NSX
8 5 (0.43%) Virtual Machines
9 3 (0.26%) Xen
9 3 (0.26%) XenDesktop
10 2 (0.17%) Citrix Hypervisor
10 2 (0.17%) Microsoft App-V
10 2 (0.17%) NFS
10 2 (0.17%) Samba
10 2 (0.17%) Virtual Desktop
10 2 (0.17%) VirtualBox
10 2 (0.17%) VMware ESXi
11 1 (0.086%) QEMU
Systems Management
1 69 (5.91%) SCCM
2 35 (3.00%) Kubernetes
3 19 (1.63%) Ansible
4 17 (1.46%) Opscode Chef
5 16 (1.37%) Puppet
6 12 (1.03%) WSUS
7 10 (0.86%) Microsoft Intune
7 10 (0.86%) Terraform
8 8 (0.68%) Failover Clustering
8 8 (0.68%) Tivoli
9 7 (0.60%) vCenter Server
10 6 (0.51%) AirWatch
10 6 (0.51%) ITRS Geneos
10 6 (0.51%) RSA enVision
10 6 (0.51%) yum
11 5 (0.43%) EMC NetWorker
11 5 (0.43%) Salt
12 4 (0.34%) Nagios
12 4 (0.34%) Single Sign-On
13 3 (0.26%) Norton AntiVirus
Vendors
1 282 (24.14%) Microsoft
2 267 (22.86%) ServiceNow
3 89 (7.62%) Citrix
4 84 (7.19%) Cisco
5 75 (6.42%) VMware
6 50 (4.28%) Oracle
7 39 (3.34%) Salesforce.com
8 27 (2.31%) Remedy
9 22 (1.88%) Ivanti
10 20 (1.71%) Apple
10 20 (1.71%) SolarWinds
11 19 (1.63%) HP
12 18 (1.54%) IBM
13 17 (1.46%) Adobe
14 15 (1.28%) Bloomberg
14 15 (1.28%) BMC
15 13 (1.11%) SAP
16 12 (1.03%) Mitel
16 12 (1.03%) Palo Alto
17 10 (0.86%) Dell