Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
England > London
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 158 173 154
Rank change year-on-year +15 -19 -6
Permanent jobs citing Service Management 1681 1522 1976
As % of all permanent IT jobs advertised in London 2.24% 2.01% 2.22%
As % of the Processes & Methodologies category 2.45% 2.21% 2.47%
Number of salaries quoted 1193 1243 1638
London median annual salary £55,000 £51,000 £55,000
Median salary % change year-on-year +7.84% -7.27% -
10th Percentile £29,550 £27,875 £31,250
90th Percentile £83,750 £82,250 £83,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 68735 68760 79859
As % of all permanent IT jobs advertised in London 91.61% 90.69% 89.57%
Number of salaries quoted 52944 59134 67322
London median annual salary £60,000 £58,500 £55,000
Median salary % change year-on-year +2.56% +6.36% -
10th Percentile £35,000 £33,750 £33,173
90th Percentile £90,000 £88,750 £86,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

The salary distribution of IT jobs citing Service Management in London over the 6 months to 24 November 2017.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London 0 310 £55,000 +22.22% 20
West London -28 82 £47,500 +25.00% 9
South London +8 73 £55,000 +10.00% 6
East London -4 14 £36,500 -36.52% 5
North London -3 6 £70,000 +100.05%
Service Management
England

For the 6 months to 24 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Service Management.

1 1052 (62.58%) ITIL
2 655 (38.96%) Finance
3 520 (30.93%) ITSM
4 423 (25.16%) Microsoft
5 420 (24.99%) Windows
6 363 (21.59%) Banking
7 344 (20.46%) Service Delivery
8 339 (20.17%) Active Directory
9 261 (15.53%) ServiceNow
10 248 (14.75%) Microsoft Office
11 247 (14.69%) Asset Management
12 235 (13.98%) Change Management
12 235 (13.98%) Problem Management
13 230 (13.68%) Investment Banking
14 227 (13.50%) Wealth Management
15 224 (13.33%) Retail Banking
16 222 (13.21%) VMware
17 214 (12.73%) Agile Software Development
18 209 (12.43%) Project Management
19 202 (12.02%) Windows 7
20 191 (11.36%) SLA
21 184 (10.95%) Citrix
22 182 (10.83%) Microsoft Certification
23 179 (10.65%) Incident Management
24 176 (10.47%) Degree
25 174 (10.35%) MS Exchange
25 174 (10.35%) Analytical Skills
26 172 (10.23%) User Experience
27 170 (10.11%) SQL
28 165 (9.82%) SCCM

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 174 (10.35%) MS Exchange
2 161 (9.58%) Skype for Business
3 121 (7.20%) Exchange Server 2010
4 81 (4.82%) SharePoint
5 61 (3.63%) IIS
6 24 (1.43%) IBM Notes
7 21 (1.25%) Tomcat
8 20 (1.19%) Exchange Server 2013
9 19 (1.13%) Exchange Server 2007
10 14 (0.83%) Apache
10 14 (0.83%) WebLogic
11 13 (0.77%) CMS
11 13 (0.77%) Confluence
12 11 (0.65%) Blackberry Enterprise Server
12 11 (0.65%) Documentum
13 8 (0.48%) JBoss
14 7 (0.42%) Lightstreamer
14 7 (0.42%) SharePoint 2013
14 7 (0.42%) WebSphere
15 6 (0.36%) Exchange Server 2003
Applications
1 248 (14.75%) Microsoft Office
2 60 (3.57%) Microsoft Excel
3 43 (2.56%) Microsoft PowerPoint
4 15 (0.89%) MS Visio
4 15 (0.89%) Spreadsheet
5 12 (0.71%) Microsoft Project
6 2 (0.12%) Photoshop
6 2 (0.12%) SPSS
7 1 (0.059%) Adobe Premiere
Business Applications
1 56 (3.33%) Remedy ITSM
2 11 (0.65%) Dynamics CRM
3 8 (0.48%) MetaTrader
4 7 (0.42%) Eloqua
5 6 (0.36%) Dynamics AX
6 3 (0.18%) Endur
6 3 (0.18%) Findur
6 3 (0.18%) Salesforce.com CRM
7 2 (0.12%) HFM
7 2 (0.12%) JDE EnterpriseOne
7 2 (0.12%) NetSuite
7 2 (0.12%) SAP CRM
8 1 (0.059%) assyst
8 1 (0.059%) Dynamics NAV
8 1 (0.059%) Magento
8 1 (0.059%) Maximo
8 1 (0.059%) Oracle CRM
8 1 (0.059%) SAP CO
8 1 (0.059%) SAP FI/CO
8 1 (0.059%) Sentinel
Cloud Services
1 126 (7.50%) IaaS
1 126 (7.50%) Office 365
2 121 (7.20%) Microsoft Azure
3 70 (4.16%) Amazon AWS
4 43 (2.56%) SaaS
5 16 (0.95%) Cloud Computing
6 15 (0.89%) PaaS
7 13 (0.77%) Mimecast
8 6 (0.36%) Google Cloud Platform
9 5 (0.30%) Adobe Analytics
10 4 (0.24%) Amazon SQS
10 4 (0.24%) Azure Active Directory
10 4 (0.24%) Dynamics 365
10 4 (0.24%) G Suite
11 3 (0.18%) GitHub
12 2 (0.12%) Force.com
12 2 (0.12%) OneDrive
13 1 (0.059%) Boomi
13 1 (0.059%) Datadog
13 1 (0.059%) Yammer
Communications & Networking
1 154 (9.16%) Skype
2 73 (4.34%) WAN
3 70 (4.16%) LAN
4 62 (3.69%) VPN
5 60 (3.57%) Internet
6 54 (3.21%) DNS
7 52 (3.09%) Firewall
8 46 (2.74%) VoIP
9 41 (2.44%) TCP/IP
10 37 (2.20%) Wireless
11 34 (2.02%) Unified Communications
12 33 (1.96%) SAN
13 27 (1.61%) Network Security
14 26 (1.55%) DHCP
15 18 (1.07%) Cisco IOS
16 17 (1.01%) MPLS
17 15 (0.89%) BGP
18 12 (0.71%) VSAT
19 11 (0.65%) LDAP
19 11 (0.65%) NetScaler
Database & Business Intelligence
1 105 (6.25%) SQL Server
2 33 (1.96%) Data Warehouse
3 27 (1.61%) MySQL
4 21 (1.25%) Big Data
5 19 (1.13%) SQL Server Reporting Services
6 18 (1.07%) QlikView
7 16 (0.95%) Relational Database
8 15 (0.89%) BusinessObjects
9 14 (0.83%) NoSQL
9 14 (0.83%) Oracle Database
10 13 (0.77%) SQL Server 2012
11 11 (0.65%) Qlik Sense
11 11 (0.65%) SQL Server 2008
12 10 (0.59%) Oracle Exadata
12 10 (0.59%) Power BI
13 9 (0.54%) SQL Server Integration Services
14 8 (0.48%) Oracle Reports
15 7 (0.42%) Oracle ODI
15 7 (0.42%) RDBMS
15 7 (0.42%) SQL Server 2005
Development Applications
1 40 (2.38%) JIRA
2 15 (0.89%) Team Foundation Server
3 13 (0.77%) TeamCity
4 12 (0.71%) Git (software)
5 10 (0.59%) Atlassian Bamboo
5 10 (0.59%) Bitbucket
6 8 (0.48%) Eclipse
6 8 (0.48%) Octopus Deploy
7 7 (0.42%) Jenkins
8 6 (0.36%) Visual Studio
9 5 (0.30%) HP UFT
9 5 (0.30%) Maven
9 5 (0.30%) NuGet
9 5 (0.30%) Selenium
10 4 (0.24%) Ant
10 4 (0.24%) Fiddler
10 4 (0.24%) IntelliJ
10 4 (0.24%) ReSharper
10 4 (0.24%) Talend Open Studio
11 2 (0.12%) LoadRunner
General
1 655 (38.96%) Finance
2 363 (21.59%) Banking
3 230 (13.68%) Investment Banking
4 224 (13.33%) Retail Banking
5 85 (5.06%) Back Office
6 60 (3.57%) Legal
7 52 (3.09%) Law
8 47 (2.80%) Telecoms
9 41 (2.44%) Marketing
10 34 (2.02%) Retail
11 33 (1.96%) International Banking
12 29 (1.73%) Financial Institution
13 28 (1.67%) Publishing
14 16 (0.95%) Manufacturing
15 14 (0.83%) Advertising
16 12 (0.71%) Billing
17 11 (0.65%) French Language
18 10 (0.59%) Front Office
19 9 (0.54%) Games
20 7 (0.42%) Local Government
Job Titles
1 307 (18.26%) Service Manager
2 287 (17.07%) Analyst
3 163 (9.70%) IT Manager
4 137 (8.15%) Service Analyst
5 113 (6.72%) Consultant
6 106 (6.31%) IT Services Manager
7 102 (6.07%) Delivery Manager
8 88 (5.23%) Services Delivery Manager
9 87 (5.18%) Architect
10 83 (4.94%) Service Desk Analyst
11 76 (4.52%) Support Engineer
12 70 (4.16%) Support Analyst
13 67 (3.99%) Administrator
14 61 (3.63%) Applications Support
15 57 (3.39%) Head of Support
16 55 (3.27%) Product Manager
16 55 (3.27%) Team Leader
17 53 (3.15%) Project Manager
18 52 (3.09%) IT Support
19 51 (3.03%) ITIL Manager
Libraries, Frameworks & Software Standards
1 84 (5.00%) HTML
2 75 (4.46%) Web Services
3 66 (3.93%) XML
4 57 (3.39%) .NET
5 42 (2.50%) CSS
6 28 (1.67%) Middleware
7 27 (1.61%) FIX Protocol
8 24 (1.43%) AngularJS
8 24 (1.43%) HTML5
9 21 (1.25%) SOAP
10 17 (1.01%) Ajax
10 17 (1.01%) JSON
10 17 (1.01%) REST
11 14 (0.83%) .NET Framework
11 14 (0.83%) RESTful
12 13 (0.77%) ASP.NET Web API
13 11 (0.65%) J2EE
13 11 (0.65%) Node.js
14 9 (0.54%) Java EE
15 8 (0.48%) ASP.NET
Miscellaneous
1 174 (10.35%) Analytical Skills
2 172 (10.23%) User Experience
3 137 (8.15%) Blackberry
4 131 (7.79%) Management Information System
5 101 (6.01%) Data Centre
6 84 (5.00%) Computer Science
7 47 (2.80%) Enterprise Software
8 42 (2.50%) Mainframe
9 39 (2.32%) Pricing Data
9 39 (2.32%) Reference Data
10 32 (1.90%) CMDB
11 24 (1.43%) iPhone
12 22 (1.31%) Replication
13 20 (1.19%) Public Cloud
13 20 (1.19%) Reinsurance
14 19 (1.13%) iPad
14 19 (1.13%) Video Conferencing
15 18 (1.07%) Driving Licence
15 18 (1.07%) Mobile App
16 17 (1.01%) Clustering
Operating Systems
1 420 (24.99%) Windows
2 202 (12.02%) Windows 7
3 136 (8.09%) Android
4 132 (7.85%) Windows Server
5 131 (7.79%) Apple iOS
6 122 (7.26%) Mac OS X
7 102 (6.07%) Linux
8 75 (4.46%) Unix
9 48 (2.86%) Windows Server 2008
10 42 (2.50%) Windows 10
11 41 (2.44%) Windows Server 2012
12 23 (1.37%) Windows Server 2003
13 20 (1.19%) Windows 8
14 17 (1.01%) Mac OS
15 11 (0.65%) Red Hat Enterprise Linux
16 6 (0.36%) Solaris
17 5 (0.30%) AIX
17 5 (0.30%) CentOS
17 5 (0.30%) Windows 2000
17 5 (0.30%) Windows XP
Processes & Methodologies
1 1052 (62.58%) ITIL
2 520 (30.93%) ITSM
3 344 (20.46%) Service Delivery
4 247 (14.69%) Asset Management
5 235 (13.98%) Change Management
5 235 (13.98%) Problem Management
6 227 (13.50%) Wealth Management
7 214 (12.73%) Agile Software Development
8 209 (12.43%) Project Management
9 179 (10.65%) Incident Management
10 156 (9.28%) ITIL V3
10 156 (9.28%) Stakeholder Management
11 147 (8.74%) Continuous Improvement
12 100 (5.95%) Configuration Management
12 100 (5.95%) Risk Management
13 99 (5.89%) Release Management
14 98 (5.83%) IT Strategy
15 97 (5.77%) PRINCE2
15 97 (5.77%) Service Design
16 87 (5.18%) Process Improvement
Programming Languages
1 170 (10.11%) SQL
2 84 (5.00%) JavaScript
3 73 (4.34%) PowerShell
4 61 (3.63%) Java
5 31 (1.84%) C#
6 29 (1.73%) Python
7 27 (1.61%) Perl
8 23 (1.37%) C
9 21 (1.25%) Bash Shell
10 18 (1.07%) PL/SQL
11 17 (1.01%) Shell Script
12 10 (0.59%) PHP
13 9 (0.54%) T-SQL
14 8 (0.48%) R
15 6 (0.36%) VBScript
16 3 (0.18%) VB
16 3 (0.18%) VBA
17 2 (0.12%) C++
17 2 (0.12%) Korn
17 2 (0.12%) Objective-C
Qualifications
1 182 (10.83%) Microsoft Certification
2 176 (10.47%) Degree
3 158 (9.40%) MCSE
4 104 (6.19%) Citrix Certification
5 103 (6.13%) CCA
6 96 (5.71%) ITIL Certification
7 62 (3.69%) Cisco Certification
8 55 (3.27%) Computer Science Degree
9 46 (2.74%) CCNA
10 38 (2.26%) Security Cleared
11 31 (1.84%) CISSP
12 28 (1.67%) ITIL Foundation Certificate
13 26 (1.55%) CISM
13 26 (1.55%) SC Cleared
14 25 (1.49%) PRINCE2 Certification
15 22 (1.31%) MCSA
16 21 (1.25%) MCP
17 20 (1.19%) PMI Certification
18 19 (1.13%) SSCP
19 16 (0.95%) CCNP
Quality Assurance & Compliance
1 191 (11.36%) SLA
2 60 (3.57%) ISO 9001
3 58 (3.45%) ISO/IEC 27001
4 49 (2.91%) ISO/IEC 20000
5 38 (2.26%) QA
6 30 (1.78%) Sarbanes-Oxley
7 21 (1.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 15 (0.89%) PCI DSS
8 15 (0.89%) PMO
9 13 (0.77%) GDPR
10 11 (0.65%) COBIT
11 9 (0.54%) ISO 22301
12 7 (0.42%) ISO 9000
13 6 (0.36%) ISO/IEC 27005
14 4 (0.24%) Data Quality
14 4 (0.24%) Solvency II
15 3 (0.18%) ISAE 3402
15 3 (0.18%) SSAE 16
16 1 (0.059%) Cyber Essentials
16 1 (0.059%) Cyber Essentials PLUS
System Software
1 339 (20.17%) Active Directory
2 117 (6.96%) XenApp
3 111 (6.60%) XenDesktop
4 88 (5.23%) VMware Infrastructure
5 49 (2.91%) Virtual Desktop
6 19 (1.13%) Hyper-V
7 17 (1.01%) VMware ESXi
7 17 (1.01%) vSphere
8 10 (0.59%) VMware NSX
9 7 (0.42%) Docker
9 7 (0.42%) Microsoft App-V
10 5 (0.30%) Terminal Services
11 4 (0.24%) Terminal Server
12 3 (0.18%) iptables
12 3 (0.18%) Virtual Machines
12 3 (0.18%) Virtual Servers
13 2 (0.12%) BitLocker
13 2 (0.12%) Firmware
13 2 (0.12%) NFS
13 2 (0.12%) Tivoli Workload Scheduler
Systems Management
1 165 (9.82%) SCCM
2 122 (7.26%) AirWatch
3 20 (1.19%) vCenter Server
4 18 (1.07%) SCOM
5 16 (0.95%) Tivoli
6 15 (0.89%) Puppet
7 14 (0.83%) Nagios
8 13 (0.77%) Ansible
8 13 (0.77%) vRealize
9 9 (0.54%) Norton AntiVirus
9 9 (0.54%) Opscode Chef
10 7 (0.42%) Backup Exec
11 6 (0.36%) Microsoft Intune
12 5 (0.30%) Kibana
12 5 (0.30%) logstash
12 5 (0.30%) Microsoft Clustering
12 5 (0.30%) PowerCLI
13 4 (0.24%) Jamf Pro
13 4 (0.24%) Perfmon
13 4 (0.24%) Stealthwatch
Vendors
1 423 (25.16%) Microsoft
2 261 (15.53%) ServiceNow
3 222 (13.21%) VMware
4 184 (10.95%) Citrix
5 128 (7.61%) Apple
6 112 (6.66%) AppSense
7 110 (6.54%) McAfee
8 99 (5.89%) Cisco
9 91 (5.41%) Oracle
10 82 (4.88%) Remedy
11 50 (2.97%) HP
12 39 (2.32%) BMC
12 39 (2.32%) SAP
13 33 (1.96%) IBM
14 26 (1.55%) Juniper
15 25 (1.49%) Google
16 24 (1.43%) Lotus
17 20 (1.19%) Salesforce.com
18 19 (1.13%) Symantec
19 18 (1.07%) Capita