Period
to 15 May 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 15 May 2021 with a comparison to the same period in the previous 2 years.

Service Management
England > London
6 months to
15 May 2021
Same period 2020 Same period 2019
Rank 258 195 189
Rank change year-on-year -63 -6 +17
Permanent jobs citing Service Management 434 754 1,100
As % of all permanent jobs advertised in London 1.29% 1.88% 1.87%
As % of the Processes & Methodologies category 1.37% 2.00% 2.02%
Number of salaries quoted 349 616 853
10th Percentile £37,500 £32,500 £31,250
25th Percentile £50,000 £45,000 £41,250
Median annual salary (50th Percentile) £67,000 £65,000 £60,000
Median % change year-on-year +3.08% +8.33% +4.35%
75th Percentile £80,000 £78,750 £72,500
90th Percentile £92,500 £92,500 £85,000
England median annual salary £50,000 £52,500 £49,500
% change year-on-year -4.76% +6.06% +4.21%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 31,674 37,685 54,572
As % of all permanent IT jobs advertised in London 94.02% 93.91% 93.00%
Number of salaries quoted 24,185 30,674 44,567
10th Percentile £42,500 £38,500 £36,250
25th Percentile £52,500 £50,000 £47,500
Median annual salary (50th Percentile) £70,000 £67,500 £65,000
Median % change year-on-year +3.70% +3.85% +8.33%
75th Percentile £87,500 £85,000 £81,250
90th Percentile £105,000 £102,500 £97,500
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

Salary distribution for jobs citing Service Management in London over the 6 months to 15 May 2021.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 15 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -45 55 £62,500 -10.71% 15
West London +45 38 £52,500 -8.70% 4
South London +12 26 £50,000 -15.62% 2
East London +19 12 £38,750 -26.71% 5
North London +17 1 £87,500 +177.78%
Service Management
England

For the 6 months to 15 May 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Management.

1 220 (50.69%) ITIL
2 153 (35.25%) Finance
3 149 (34.33%) ITSM
4 121 (27.88%) Microsoft
5 117 (26.96%) Service Delivery
6 114 (26.27%) Social Skills
7 104 (23.96%) Agile Software Development
8 91 (20.97%) Windows
9 85 (19.59%) Azure
10 83 (19.12%) ServiceNow
11 82 (18.89%) Microsoft 365
12 71 (16.36%) Stakeholder Management
13 69 (15.90%) Problem-Solving
14 61 (14.06%) Continuous Improvement
15 59 (13.59%) Active Directory
16 58 (13.36%) DevOps
16 58 (13.36%) Project Delivery
17 57 (13.13%) AWS
18 55 (12.67%) ITIL Certification
19 53 (12.21%) SLA
20 50 (11.52%) Incident Management
21 45 (10.37%) Project Management
22 42 (9.68%) Change Management
23 41 (9.45%) Banking
24 39 (8.99%) Presales
25 38 (8.76%) Windows Server
25 38 (8.76%) Law
25 38 (8.76%) SQL
26 37 (8.53%) SCCM
27 36 (8.29%) GCP

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (3.69%) SharePoint
2 11 (2.53%) MS Exchange
3 8 (1.84%) Confluence
4 4 (0.92%) CMS
4 4 (0.92%) Sitecore CMS
5 2 (0.46%) Apache
5 2 (0.46%) Oracle SOA Suite
5 2 (0.46%) Red Hat Fuse
5 2 (0.46%) Skype for Business
5 2 (0.46%) Tomcat
6 1 (0.23%) Exchange Server 2007
6 1 (0.23%) Exchange Server 2010
6 1 (0.23%) Exchange Server 2013
6 1 (0.23%) JCAPS
6 1 (0.23%) SAS
Applications
1 30 (6.91%) Microsoft Office
2 7 (1.61%) Microsoft Excel
3 5 (1.15%) Microsoft Project
4 4 (0.92%) Chatbot
5 3 (0.69%) Microsoft PowerPoint
6 2 (0.46%) MS Visio
Business Applications
1 20 (4.61%) Remedy ITSM
2 4 (0.92%) Dynamics CRM
3 2 (0.46%) Elite 3E
3 2 (0.46%) SAP BPC
3 2 (0.46%) SAP CO
3 2 (0.46%) SAP FSCM
3 2 (0.46%) SAP MDG
3 2 (0.46%) SAP S/4HANA
4 1 (0.23%) IntelliMatch
4 1 (0.23%) SAP FI
4 1 (0.23%) SAP FI/CO
Cloud Services
1 85 (19.59%) Azure
2 82 (18.89%) Microsoft 365
3 57 (13.13%) AWS
4 36 (8.29%) GCP
5 31 (7.14%) Power Platform
6 28 (6.45%) SaaS
7 25 (5.76%) Azure Active Directory
8 13 (3.00%) Cloud Computing
9 7 (1.61%) PaaS
9 7 (1.61%) PowerApps
10 6 (1.38%) IaaS
11 5 (1.15%) Serverless
12 4 (0.92%) Google Workspace
13 3 (0.69%) AWS Lambda
13 3 (0.69%) Azure Cosmos DB
14 2 (0.46%) Amazon GuardDuty
14 2 (0.46%) AWS CodePipeline
14 2 (0.46%) Mimecast
14 2 (0.46%) Power Automate
14 2 (0.46%) Yammer
Communications & Networking
1 16 (3.69%) TCP/IP
2 14 (3.23%) VPN
3 11 (2.53%) DNS
3 11 (2.53%) Firewall
3 11 (2.53%) Internet
4 10 (2.30%) SSL
5 9 (2.07%) WAN
6 8 (1.84%) DHCP
6 8 (1.84%) LAN
6 8 (1.84%) Wi-Fi
7 6 (1.38%) Cisco IOS
8 4 (0.92%) NetScaler
8 4 (0.92%) Unified Communications
9 3 (0.69%) HTTP
9 3 (0.69%) Intranet
9 3 (0.69%) Network Security
9 3 (0.69%) VLAN
9 3 (0.69%) Wireless
10 2 (0.46%) BGP
10 2 (0.46%) OSPF
Database & Business Intelligence
1 21 (4.84%) Power BI
2 18 (4.15%) Data Warehouse
2 18 (4.15%) Relational Database
3 17 (3.92%) SQL Server Reporting Services
4 16 (3.69%) SQL Server Analysis Services
4 16 (3.69%) SQL Server Integration Services
5 13 (3.00%) Star Schema
6 9 (2.07%) Big Data
7 8 (1.84%) SQL Server
8 5 (1.15%) Data Lake
9 3 (0.69%) Azure SQL Database
9 3 (0.69%) NoSQL
9 3 (0.69%) Tableau
10 2 (0.46%) BusinessObjects Business Intelligence
10 2 (0.46%) MySQL
11 1 (0.23%) Blockchain
11 1 (0.23%) Crystal Reports
11 1 (0.23%) Electronic Patient Records
11 1 (0.23%) Oracle Database
11 1 (0.23%) PowerCenter
Development Applications
1 29 (6.68%) JIRA
2 9 (2.07%) Git (software)
2 9 (2.07%) Snyk
3 6 (1.38%) Atlassian Bamboo
3 6 (1.38%) Jenkins
3 6 (1.38%) MSBuild
4 4 (0.92%) MSI
5 3 (0.69%) GitLab
6 2 (0.46%) TeamCity
7 1 (0.23%) Maven
7 1 (0.23%) Oracle APEX
7 1 (0.23%) Rational Rhapsody
7 1 (0.23%) Subversion
General
1 153 (35.25%) Finance
2 114 (26.27%) Social Skills
3 41 (9.45%) Banking
4 38 (8.76%) Law
5 34 (7.83%) Analytical Skills
6 23 (5.30%) Legal
6 23 (5.30%) Public Sector
7 21 (4.84%) Presentation Skills
8 18 (4.15%) Organisational Skills
9 11 (2.53%) Marketing
9 11 (2.53%) Retail
10 10 (2.30%) Digital Economy
10 10 (2.30%) Influencing Skills
11 9 (2.07%) Advertising
12 8 (1.84%) Back Office
13 6 (1.38%) Billing
13 6 (1.38%) Telecoms
14 4 (0.92%) Front Office
15 3 (0.69%) Financial Institution
15 3 (0.69%) Public Speaking
Job Titles
1 76 (17.51%) Analyst
2 74 (17.05%) Service Manager
3 43 (9.91%) Delivery Manager
4 40 (9.22%) Service Delivery Manager
5 36 (8.29%) Architect
5 36 (8.29%) IT Manager
6 28 (6.45%) Consultant
7 23 (5.30%) Business Analyst
8 21 (4.84%) Developer
9 20 (4.61%) IT Services Manager
10 16 (3.69%) Service Analyst
10 16 (3.69%) ServiceNow Consultant
11 15 (3.46%) Cloud Architect
11 15 (3.46%) ITIL Manager
11 15 (3.46%) Project Manager
12 14 (3.23%) ITIL Service Manager
12 14 (3.23%) Technical Manager
13 13 (3.00%) Solutions Architect
14 12 (2.76%) Applications Support
14 12 (2.76%) Desktop Support
Libraries, Frameworks & Software Standards
1 18 (4.15%) REST
2 16 (3.69%) SOAP
3 12 (2.76%) Web Services
3 12 (2.76%) XML
4 9 (2.07%) Ajax
4 9 (2.07%) CSS
4 9 (2.07%) HTML
4 9 (2.07%) LDAP
5 8 (1.84%) .NET
6 6 (1.38%) Elastic Stack
6 6 (1.38%) YAML
7 4 (0.92%) XMPP
8 3 (0.69%) ADO
8 3 (0.69%) Middleware
8 3 (0.69%) Velocity
9 2 (0.46%) React
9 2 (0.46%) RESTful
10 1 (0.23%) Node.js
10 1 (0.23%) Oracle Fusion
10 1 (0.23%) RabbitMQ
Miscellaneous
1 32 (7.37%) Self-Motivation
2 27 (6.22%) Management Information System
3 21 (4.84%) Public Cloud
4 19 (4.38%) Enterprise Cloud
5 18 (4.15%) CMDB
6 15 (3.46%) Data Structures
6 15 (3.46%) Enterprise Software
7 12 (2.76%) Data Centre
8 10 (2.30%) Blackberry
9 9 (2.07%) Video Conferencing
10 8 (1.84%) Greenfield Project
10 8 (1.84%) Hybrid Cloud
10 8 (1.84%) iPad
11 6 (1.38%) iPhone
12 4 (0.92%) Cloud Native
12 4 (0.92%) PMI
12 4 (0.92%) Social Network
13 3 (0.69%) Mainframe
13 3 (0.69%) Mobile App
13 3 (0.69%) Virtual Team
Operating Systems
1 91 (20.97%) Windows
2 38 (8.76%) Windows Server
3 33 (7.60%) Windows 10
4 27 (6.22%) Linux
5 16 (3.69%) Windows 7
6 11 (2.53%) Apple iOS
7 8 (1.84%) Android
8 7 (1.61%) Mac OS X
9 4 (0.92%) Windows Server 2008
9 4 (0.92%) Windows Server 2012
9 4 (0.92%) Windows Server 2019
10 3 (0.69%) Ubuntu
10 3 (0.69%) Unix
10 3 (0.69%) Windows Server 2016
11 2 (0.46%) Red Hat Enterprise Linux
11 2 (0.46%) Windows 8
12 1 (0.23%) CentOS
12 1 (0.23%) Fedora
Processes & Methodologies
1 220 (50.69%) ITIL
2 149 (34.33%) ITSM
3 117 (26.96%) Service Delivery
4 104 (23.96%) Agile Software Development
5 71 (16.36%) Stakeholder Management
6 69 (15.90%) Problem-Solving
7 61 (14.06%) Continuous Improvement
8 58 (13.36%) DevOps
8 58 (13.36%) Project Delivery
9 50 (11.52%) Incident Management
10 45 (10.37%) Project Management
11 42 (9.68%) Change Management
12 39 (8.99%) Presales
13 35 (8.06%) Scrum
14 31 (7.14%) Decision-Making
14 31 (7.14%) Migration
15 30 (6.91%) Analytics
16 28 (6.45%) Business Intelligence
17 27 (6.22%) SDLC
18 26 (5.99%) Mentoring
Programming Languages
1 38 (8.76%) SQL
2 21 (4.84%) PowerShell
3 16 (3.69%) Data Analysis Expressions (DAX)
4 15 (3.46%) Python
5 12 (2.76%) JavaScript
6 6 (1.38%) C#
6 6 (1.38%) Java
6 6 (1.38%) T-SQL
7 3 (0.69%) TypeScript
7 3 (0.69%) VBScript
8 2 (0.46%) Bash Shell
8 2 (0.46%) C
8 2 (0.46%) ES6
8 2 (0.46%) PL/SQL
8 2 (0.46%) Shell Script
9 1 (0.23%) Apex Code
9 1 (0.23%) Google Apps Script
9 1 (0.23%) Perl
9 1 (0.23%) VB
Qualifications
1 55 (12.67%) ITIL Certification
2 34 (7.83%) Security Cleared
3 31 (7.14%) SC Cleared
4 25 (5.76%) Microsoft Certification
5 24 (5.53%) Degree
6 16 (3.69%) MCSE
7 12 (2.76%) ITIL Foundation Certificate
8 9 (2.07%) Cisco Certification
8 9 (2.07%) CompTIA Security+
8 9 (2.07%) SSCP
9 8 (1.84%) MCDST
9 8 (1.84%) RHCSA
10 7 (1.61%) IIBA
11 6 (1.38%) PMI Certification
12 5 (1.15%) A+ Certification
12 5 (1.15%) RHCE
13 4 (0.92%) CCNA
13 4 (0.92%) CISSP
13 4 (0.92%) PMP
13 4 (0.92%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 53 (12.21%) SLA
2 18 (4.15%) NIST
3 16 (3.69%) QA
4 14 (3.23%) GDPR
5 12 (2.76%) ISO/IEC 27001
6 11 (2.53%) ISO/IEC 20000
7 9 (2.07%) PMO
8 8 (1.84%) COBIT
9 6 (1.38%) BS25999
9 6 (1.38%) ISO 9001
10 4 (0.92%) Government Security Classifications
10 4 (0.92%) NCSC
10 4 (0.92%) Sarbanes-Oxley
11 3 (0.69%) GRC
12 2 (0.46%) SOC 2
13 1 (0.23%) Cyber Essentials
13 1 (0.23%) HL7
13 1 (0.23%) ISO 22301
13 1 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 1 (0.23%) PCI DSS
System Software
1 59 (13.59%) Active Directory
2 19 (4.38%) VMware Infrastructure
3 7 (1.61%) VMware ESXi
3 7 (1.61%) XenApp
4 6 (1.38%) LXC
5 5 (1.15%) Docker
5 5 (1.15%) Virtual Desktop
6 4 (0.92%) Microsoft App-V
6 4 (0.92%) XenDesktop
7 3 (0.69%) Hyper-V
7 3 (0.69%) VMware Workstation
8 2 (0.46%) Firmware
8 2 (0.46%) VMware NSX
8 2 (0.46%) vSphere
9 1 (0.23%) BitLocker
9 1 (0.23%) Forefront TMG
9 1 (0.23%) Samba
9 1 (0.23%) Virtual Machines
9 1 (0.23%) VirtualBox
9 1 (0.23%) Xen
Systems Management
1 37 (8.53%) SCCM
2 23 (5.30%) Terraform
3 13 (3.00%) Microsoft Intune
4 12 (2.76%) Kubernetes
5 9 (2.07%) Grafana
5 9 (2.07%) HP UCMDB
6 6 (1.38%) Ansible
6 6 (1.38%) Prometheus
7 5 (1.15%) Cisco CUCM
7 5 (1.15%) Puppet
8 4 (0.92%) Cisco UCCX
9 3 (0.69%) Control-M
9 3 (0.69%) McAfee ePO
9 3 (0.69%) Packer
9 3 (0.69%) Sysprep
9 3 (0.69%) Tivoli
9 3 (0.69%) vCenter Server
9 3 (0.69%) WSUS
9 3 (0.69%) ZABBIX
10 2 (0.46%) Nessus
Vendors
1 121 (27.88%) Microsoft
2 83 (19.12%) ServiceNow
3 29 (6.68%) Citrix
4 28 (6.45%) Cisco
5 27 (6.22%) VMware
6 25 (5.76%) Google
7 23 (5.30%) Salesforce.com
8 22 (5.07%) Remedy
9 18 (4.15%) BMC
10 17 (3.92%) HP
11 10 (2.30%) iManage
12 9 (2.07%) Apple
12 9 (2.07%) IBM
12 9 (2.07%) Palo Alto
12 9 (2.07%) Red Hat
13 8 (1.84%) Atlassian
13 8 (1.84%) SAP
13 8 (1.84%) SolarWinds
14 7 (1.61%) Meraki
14 7 (1.61%) Splunk