Period
to 16 January 2019

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 January 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > London
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 186 162 159
Rank change year-on-year -24 -3 -4
Permanent jobs citing Service Management 1,183 1,514 1,543
As % of all permanent IT jobs advertised in London 1.88% 2.16% 2.19%
As % of the Processes & Methodologies category 2.05% 2.31% 2.37%
Number of salaries quoted 857 1,126 1,237
London median annual salary £58,000 £57,500 £51,000
Median salary % change year-on-year +0.87% +12.75% -7.27%
10th Percentile £30,000 £31,000 £27,950
90th Percentile £87,500 £85,000 £82,500
England median annual salary £47,500 £50,000 £46,000
% change year-on-year -5.00% +8.70% -3.16%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 57,763 65,463 65,000
As % of all permanent IT jobs advertised in London 92.03% 93.19% 92.10%
Number of salaries quoted 46,609 52,340 55,414
London median annual salary £62,500 £60,000 £58,000
Median salary % change year-on-year +4.17% +3.45% +5.45%
10th Percentile £35,000 £35,000 £33,575
90th Percentile £95,000 £91,250 £90,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in London.

Salary trend for Service Management in London

Service Management
Salary Histogram in London

The salary distribution of IT jobs citing Service Management in London over the 6 months to 16 January 2019.

Salary histogram for Service Management in London

Service Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the London region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -29 226 £50,000 -13.04% 24
South London -14 56 £45,000 -18.18% 5
West London +6 55 £60,000 +9.09% 16
East London +29 20 £39,500 +33.90% 8
North London +13 2 £40,000 -42.86% 1
Service Management
England

For the 6 months to 16 January 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Service Management.

1 702 (59.34%) ITIL
2 389 (32.88%) ITSM
3 303 (25.61%) Microsoft
4 299 (25.27%) Finance
5 266 (22.49%) Windows
6 242 (20.46%) Agile Software Development
7 225 (19.02%) Service Delivery
8 201 (16.99%) Active Directory
9 175 (14.79%) ServiceNow
10 168 (14.20%) Project Management
11 166 (14.03%) Problem-Solving
12 152 (12.85%) SLA
13 145 (12.26%) Analytical Skills
14 138 (11.67%) Stakeholder Management
15 136 (11.50%) Degree
16 135 (11.41%) Office 365
17 133 (11.24%) Banking
18 131 (11.07%) Problem Management
19 130 (10.99%) ITIL Certification
20 127 (10.74%) Microsoft Azure
21 125 (10.57%) DevOps
22 124 (10.48%) Microsoft Office
23 122 (10.31%) SQL Server
24 119 (10.06%) Linux
25 116 (9.81%) Incident Management
26 113 (9.55%) VMware
27 110 (9.30%) SQL
28 104 (8.79%) Data Centre
29 102 (8.62%) Change Management
30 101 (8.54%) ITIL V3

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (4.90%) MS Exchange
2 47 (3.97%) SharePoint
3 27 (2.28%) Skype for Business
4 26 (2.20%) Exchange Server 2010
5 25 (2.11%) Confluence
6 20 (1.69%) Exchange Server 2007
6 20 (1.69%) IIS
6 20 (1.69%) Tomcat
7 17 (1.44%) Exchange Server 2013
8 16 (1.35%) CMS
8 16 (1.35%) JBoss
9 11 (0.93%) Oracle Coherence
10 10 (0.85%) BizTalk Server
11 7 (0.59%) Apache
11 7 (0.59%) SharePoint Server
12 6 (0.51%) Apache Spark
12 6 (0.51%) IBM Notes
13 4 (0.34%) GlassFish
14 3 (0.25%) Office Communications Server
14 3 (0.25%) Oracle Service Bus
Applications
1 124 (10.48%) Microsoft Office
2 69 (5.83%) Microsoft Excel
3 38 (3.21%) Microsoft PowerPoint
4 20 (1.69%) MS Visio
5 15 (1.27%) Spreadsheet
6 4 (0.34%) Adobe Premiere
7 3 (0.25%) AutoCAD
7 3 (0.25%) Microsoft Project
8 2 (0.17%) SPSS
Business Applications
1 13 (1.10%) Dynamics CRM
2 10 (0.85%) Remedy ITSM
3 5 (0.42%) Dynamics AX
3 5 (0.42%) Oracle Receivables
3 5 (0.42%) Orchard Housing
4 4 (0.34%) Dynamics NAV
4 4 (0.34%) Oracle Cash Management
4 4 (0.34%) SAP CO
4 4 (0.34%) SAP ERP
4 4 (0.34%) SAP FI
4 4 (0.34%) SAP FI/CO
5 3 (0.25%) Oracle Assets
5 3 (0.25%) Oracle Payables
6 2 (0.17%) Maximo
6 2 (0.17%) NetSuite
6 2 (0.17%) Oracle Applications
6 2 (0.17%) Oracle EBS
6 2 (0.17%) Oracle EBS R12
6 2 (0.17%) Oracle General Ledger
6 2 (0.17%) SAP Oil and Gas
Cloud Services
1 135 (11.41%) Office 365
2 127 (10.74%) Microsoft Azure
3 90 (7.61%) Amazon AWS
4 44 (3.72%) SaaS
5 33 (2.79%) IaaS
6 27 (2.28%) PaaS
7 20 (1.69%) Cloud Computing
8 17 (1.44%) Azure Active Directory
9 15 (1.27%) Mimecast
10 14 (1.18%) GitHub
10 14 (1.18%) Salesforce Sales Cloud
10 14 (1.18%) Salesforce Service Cloud
11 10 (0.85%) Google Cloud Platform
12 7 (0.59%) Amazon EC2
12 7 (0.59%) Amazon S3
12 7 (0.59%) Dynamics 365
12 7 (0.59%) Virtual Private Cloud
13 5 (0.42%) G Suite
14 4 (0.34%) Azure Machine Learning
14 4 (0.34%) Data Lake Analytics
Communications & Networking
1 73 (6.17%) VPN
1 73 (6.17%) WAN
2 70 (5.92%) LAN
3 69 (5.83%) Firewall
4 57 (4.82%) TCP/IP
5 54 (4.56%) DNS
6 46 (3.89%) SAN
7 39 (3.30%) Internet
8 33 (2.79%) DHCP
9 29 (2.45%) VLAN
10 28 (2.37%) VoIP
11 26 (2.20%) Skype
12 23 (1.94%) Network Security
13 18 (1.52%) Unified Communications
14 17 (1.44%) Wi-Fi
15 15 (1.27%) Cisco ASA
15 15 (1.27%) NetScaler
16 10 (0.85%) Broadband
16 10 (0.85%) IPsec
16 10 (0.85%) SSL
Database & Business Intelligence
1 122 (10.31%) SQL Server
2 41 (3.47%) Relational Database
3 28 (2.37%) Oracle Database
4 17 (1.44%) MySQL
5 16 (1.35%) PostgreSQL
6 15 (1.27%) Data Warehouse
6 15 (1.27%) SQL Server Integration Services
7 13 (1.10%) NoSQL
8 12 (1.01%) Amazon RDS
9 11 (0.93%) Big Data
9 11 (0.93%) Hadoop
10 10 (0.85%) SQL Server Reporting Services
11 9 (0.76%) Power BI
12 8 (0.68%) Amazon Aurora
12 8 (0.68%) SQL Server 2005
12 8 (0.68%) SQL Server 2008
12 8 (0.68%) SQL Server 2012
13 7 (0.59%) DB2
13 7 (0.59%) Oracle Database 11g
13 7 (0.59%) SAP BW
Development Applications
1 28 (2.37%) JIRA
2 17 (1.44%) Jenkins
3 9 (0.76%) Maven
4 6 (0.51%) Git (software)
4 6 (0.51%) Visual Studio Team System
5 4 (0.34%) Oracle APEX
5 4 (0.34%) Visual Studio
6 3 (0.25%) Ant
6 3 (0.25%) GitLab
6 3 (0.25%) Hudson
6 3 (0.25%) JUnit
6 3 (0.25%) SoapUI
7 2 (0.17%) Artifactory
7 2 (0.17%) CF BOSH
7 2 (0.17%) Cucumber
7 2 (0.17%) Eclipse
7 2 (0.17%) ER Studio
7 2 (0.17%) IntelliJ
7 2 (0.17%) RStudio
7 2 (0.17%) Toad
General
1 299 (25.27%) Finance
2 133 (11.24%) Banking
3 61 (5.16%) Retail
4 52 (4.40%) Marketing
5 47 (3.97%) Legal
6 43 (3.63%) Telecoms
7 31 (2.62%) Investment Banking
8 29 (2.45%) Back Office
9 21 (1.78%) Advertising
10 20 (1.69%) Publishing
11 17 (1.44%) Law
12 16 (1.35%) French Language
13 15 (1.27%) Spanish Language
14 14 (1.18%) Billing
15 13 (1.10%) General Ledger
15 13 (1.10%) German Language
16 12 (1.01%) Front Office
16 12 (1.01%) Manufacturing
17 9 (0.76%) Japanese Language
18 8 (0.68%) Games
Job Titles
1 260 (21.98%) Analyst
2 113 (9.55%) Consultant
3 110 (9.30%) Service Manager
4 93 (7.86%) Service Analyst
5 85 (7.19%) Support Engineer
6 80 (6.76%) Support Analyst
7 77 (6.51%) Architect
8 75 (6.34%) Desktop Support
9 66 (5.58%) IT Manager
10 60 (5.07%) IT Analyst
11 58 (4.90%) Business Analyst
12 53 (4.48%) Developer
13 49 (4.14%) Service Desk Analyst
14 47 (3.97%) Delivery Manager
15 46 (3.89%) Applications Support
16 44 (3.72%) Technical Consultant
17 43 (3.63%) ServiceNow Consultant
18 39 (3.30%) IT Support
19 32 (2.70%) IT Services Manager
20 31 (2.62%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 80 (6.76%) HTML
2 76 (6.42%) XML
3 73 (6.17%) .NET
4 70 (5.92%) CSS
5 68 (5.75%) AngularJS
6 53 (4.48%) Web Services
7 40 (3.38%) Middleware
7 40 (3.38%) SOAP
8 35 (2.96%) REST
9 22 (1.86%) HTML5
10 17 (1.44%) Software Packaging
11 14 (1.18%) Visualforce
12 13 (1.10%) JSON
13 12 (1.01%) Ajax
14 9 (0.76%) .NET Framework
15 8 (0.68%) LDAP
15 8 (0.68%) WCF
16 7 (0.59%) J2EE
16 7 (0.59%) RESTful
17 6 (0.51%) Kafka
Miscellaneous
1 145 (12.26%) Analytical Skills
2 104 (8.79%) Data Centre
3 89 (7.52%) Management Information System
4 46 (3.89%) Self-Motivation
5 43 (3.63%) Virtual Team
6 35 (2.96%) Public Cloud
7 34 (2.87%) User Experience
8 32 (2.70%) Video Conferencing
9 26 (2.20%) Hybrid Cloud
10 25 (2.11%) Clustering
11 24 (2.03%) Enterprise Software
12 20 (1.69%) PMI
13 18 (1.52%) PKI
13 18 (1.52%) Replication
14 14 (1.18%) Blog
14 14 (1.18%) Client/Server
14 14 (1.18%) iPad
14 14 (1.18%) iPhone
15 13 (1.10%) Smartphone
16 12 (1.01%) Greenfield Project
Operating Systems
1 266 (22.49%) Windows
2 119 (10.06%) Linux
3 92 (7.78%) Windows 10
4 79 (6.68%) Windows 7
4 79 (6.68%) Windows Server
5 76 (6.42%) Unix
6 55 (4.65%) Windows Server 2008
7 27 (2.28%) Mac OS X
8 22 (1.86%) Windows Server 2012
9 18 (1.52%) Red Hat Enterprise Linux
10 16 (1.35%) Windows 8
11 13 (1.10%) Windows Server 2003
12 10 (0.85%) Windows XP
13 9 (0.76%) Apple iOS
14 8 (0.68%) Mac OS
15 7 (0.59%) Android
16 6 (0.51%) Ubuntu
16 6 (0.51%) Windows 2000 Server
17 3 (0.25%) CentOS
18 2 (0.17%) HPUX
Processes & Methodologies
1 702 (59.34%) ITIL
2 389 (32.88%) ITSM
3 242 (20.46%) Agile Software Development
4 225 (19.02%) Service Delivery
5 168 (14.20%) Project Management
6 166 (14.03%) Problem-Solving
7 138 (11.67%) Stakeholder Management
8 131 (11.07%) Problem Management
9 125 (10.57%) DevOps
10 116 (9.81%) Incident Management
11 102 (8.62%) Change Management
12 101 (8.54%) ITIL V3
13 98 (8.28%) Continuous Improvement
14 92 (7.78%) Disaster Recovery
15 85 (7.19%) IT Strategy
16 81 (6.85%) Mentoring
17 72 (6.09%) Migration
18 71 (6.00%) Presales
18 71 (6.00%) PRINCE2
19 68 (5.75%) Configuration Management
Programming Languages
1 110 (9.30%) SQL
2 100 (8.45%) JavaScript
3 89 (7.52%) Java
4 79 (6.68%) PowerShell
5 43 (3.63%) C#
6 37 (3.13%) Python
7 35 (2.96%) Bash Shell
8 19 (1.61%) C
9 15 (1.27%) PL/SQL
10 14 (1.18%) Apex Code
11 12 (1.01%) C++
11 12 (1.01%) Shell Script
12 11 (0.93%) AWK
13 9 (0.76%) T-SQL
14 7 (0.59%) Ruby
15 6 (0.51%) Perl
16 4 (0.34%) Go
17 3 (0.25%) PHP
17 3 (0.25%) Scala
18 2 (0.17%) Groovy
Qualifications
1 136 (11.50%) Degree
2 130 (10.99%) ITIL Certification
3 66 (5.58%) Microsoft Certification
4 53 (4.48%) Computer Science Degree
5 33 (2.79%) Cisco Certification
5 33 (2.79%) Security Cleared
6 30 (2.54%) MCDST
7 28 (2.37%) MCSE
8 26 (2.20%) CCNA
9 24 (2.03%) PMI Certification
10 22 (1.86%) SC Cleared
11 20 (1.69%) CISSP
12 18 (1.52%) DV Cleared
13 17 (1.44%) PMP
14 14 (1.18%) MCSA
15 13 (1.10%) VMware Certified Professional (VCP)
16 12 (1.01%) BPSS Clearance
17 11 (0.93%) CCIE
17 11 (0.93%) CCNP
17 11 (0.93%) Master's Degree
Quality Assurance & Compliance
1 152 (12.85%) SLA
2 47 (3.97%) ISO/IEC 27001
3 42 (3.55%) PMO
4 38 (3.21%) QA
5 35 (2.96%) COBIT
6 31 (2.62%) ISO/IEC 20000
7 21 (1.78%) ISO 9001
8 17 (1.44%) PCI DSS
9 12 (1.01%) GDPR
10 7 (0.59%) Data Quality
11 5 (0.42%) NIST 800
12 3 (0.25%) Disclosure Scotland
12 3 (0.25%) PSD2
12 3 (0.25%) SEPA
12 3 (0.25%) TARGET2
13 2 (0.17%) ISO 22301
13 2 (0.17%) Sarbanes-Oxley
14 1 (0.085%) Cyber Essentials
14 1 (0.085%) HIPAA
14 1 (0.085%) ISO 14001
System Software
1 201 (16.99%) Active Directory
2 78 (6.59%) VMware Infrastructure
3 43 (3.63%) Hyper-V
4 20 (1.69%) Docker
5 16 (1.35%) XenApp
6 14 (1.18%) vSphere
7 12 (1.01%) Xen
7 12 (1.01%) XenDesktop
8 7 (0.59%) Virtual Desktop
9 6 (0.51%) Virtual Machines
10 5 (0.42%) XenServer
11 4 (0.34%) VMware ESXi
12 3 (0.25%) IAG
12 3 (0.25%) KVM
12 3 (0.25%) Virtual Servers
13 2 (0.17%) BitLocker
13 2 (0.17%) Firmware
13 2 (0.17%) Terminal Services
14 1 (0.085%) Microsoft App-V
14 1 (0.085%) Terminal Server
Systems Management
1 58 (4.90%) SCCM
2 46 (3.89%) Ansible
3 34 (2.87%) Puppet
4 29 (2.45%) Opscode Chef
5 25 (2.11%) Kubernetes
6 22 (1.86%) WSUS
7 20 (1.69%) Terraform
8 17 (1.44%) IBM BigFix
9 16 (1.35%) SCOM
10 13 (1.10%) Backup Exec
11 12 (1.01%) AirWatch
11 12 (1.01%) Cisco CUCM
12 10 (0.85%) Microsoft Clustering
13 9 (0.76%) ITRS Geneos
14 8 (0.68%) Cisco UCCX
14 8 (0.68%) Microsoft Intune
15 7 (0.59%) Single Sign-On
16 6 (0.51%) Host Intrusion Detection System
16 6 (0.51%) Nagios
17 5 (0.42%) Nessus
Vendors
1 303 (25.61%) Microsoft
2 175 (14.79%) ServiceNow
3 113 (9.55%) VMware
4 95 (8.03%) Citrix
5 89 (7.52%) Cisco
6 86 (7.27%) Oracle
7 42 (3.55%) Sun
8 33 (2.79%) Splunk
9 31 (2.62%) Remedy
10 30 (2.54%) HP
11 29 (2.45%) Ivanti
12 27 (2.28%) Google
12 27 (2.28%) IBM
13 26 (2.20%) Salesforce.com
14 24 (2.03%) Red Hat
15 23 (1.94%) Bloomberg
15 23 (1.94%) Cognizant
15 23 (1.94%) Reuters
16 21 (1.78%) Juniper
17 17 (1.44%) Intel