Senior Support Analyst Job Trends in London

Senior Support Analyst
England > London

The median Senior Support Analyst salary in London is £48,500 per year, according to job vacancies posted during the 6 months leading to 12 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Nov 2025
Same period 2024 Same period 2023
Rank 363 399 421
Rank change year-on-year +36 +22 +298
Permanent jobs requiring a Senior Support Analyst 20 38 45
As % of all permanent jobs in London 0.16% 0.22% 0.24%
As % of the Job Titles category 0.17% 0.23% 0.25%
Number of salaries quoted 17 32 42
10th Percentile - £47,500 £32,975
25th Percentile £46,250 £50,000 £36,250
Median annual salary (50th Percentile) £48,500 £62,500 £53,500
Median % change year-on-year -22.40% +16.82% -2.73%
75th Percentile £53,750 £85,000 £73,438
90th Percentile £69,400 - £82,500
England median annual salary £47,500 £51,250 £50,000
% change year-on-year -7.32% +2.50% +1.46%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,522 16,393 18,210
% of permanent jobs with a recognized job title 90.80% 94.89% 95.15%
Number of salaries quoted 7,408 10,005 14,847
10th Percentile £36,250 £41,000 £41,250
25th Percentile £50,000 £53,750 £55,000
Median annual salary (50th Percentile) £72,000 £75,000 £75,000
Median % change year-on-year -4.00% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £120,000 £118,750 £115,000
England median annual salary £53,000 £57,500 £60,000
% change year-on-year -7.83% -4.17% -

Senior Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Senior Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Senior Support Analyst job vacancy trend in London

Senior Support Analyst
Salary Trend in London

Salary distribution trend for Senior Support Analyst job vacancies in London.

Salary distribution trend for Senior Support Analyst job vacancies in London

Senior Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Senior Support Analyst in London over the 6 months to 12 November 2025.

Salary histogram for Senior Support Analyst in London

Senior Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Support Analyst within the London region over the 6 months to 12 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +46 2 £45,000 -35.71% 4
Senior Support Analyst
England

Senior Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 12 November 2025, Senior Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Senior Support Analyst in the job title.

1 16 (80.00%) ITIL
2 15 (75.00%) Windows
3 14 (70.00%) Service Management
4 13 (65.00%) Active Directory
4 13 (65.00%) Azure
4 13 (65.00%) Microsoft 365
5 11 (55.00%) Customer Service
5 11 (55.00%) Entra ID
5 11 (55.00%) SharePoint
6 10 (50.00%) Microsoft Intune
7 9 (45.00%) ITSM
8 7 (35.00%) Change Management
8 7 (35.00%) Microsoft
8 7 (35.00%) VPN
8 7 (35.00%) Windows 10
9 6 (30.00%) Problem Management
10 5 (25.00%) Cisco
10 5 (25.00%) HP
10 5 (25.00%) LAN
10 5 (25.00%) Meraki
10 5 (25.00%) Project Management
10 5 (25.00%) Wi-Fi
10 5 (25.00%) Wireless
11 4 (20.00%) Case Management
11 4 (20.00%) Collaborative Working
11 4 (20.00%) Computer Science
11 4 (20.00%) Computer Science Degree
11 4 (20.00%) Continuous Improvement
11 4 (20.00%) Degree
11 4 (20.00%) Experiential Learning

Senior Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (55.00%) SharePoint
2 2 (10.00%) Microsoft Exchange
Applications
1 2 (10.00%) Microsoft Office
Business Applications
1 1 (5.00%) Eikon
Cloud Services
1 13 (65.00%) Azure
1 13 (65.00%) Microsoft 365
2 11 (55.00%) Entra ID
3 2 (10.00%) OneDrive
4 1 (5.00%) Azure Monitor
4 1 (5.00%) Slack
Communications & Networking
1 7 (35.00%) VPN
2 5 (25.00%) LAN
2 5 (25.00%) Wi-Fi
2 5 (25.00%) Wireless
3 4 (20.00%) Firewall
4 2 (10.00%) DHCP
4 2 (10.00%) DNS
4 2 (10.00%) TCP/IP
4 2 (10.00%) WAN
5 1 (5.00%) Remote Desktop
5 1 (5.00%) SD-WAN
General
1 10 (50.00%) Social Skills
2 8 (40.00%) Finance
3 5 (25.00%) Analytical Skills
4 1 (5.00%) Back Office
4 1 (5.00%) Banking
4 1 (5.00%) Financial Institution
4 1 (5.00%) Law
4 1 (5.00%) Legal
4 1 (5.00%) Retail
Miscellaneous
1 5 (25.00%) Driving Licence
1 5 (25.00%) Enterprise Software
1 5 (25.00%) EPoS
2 4 (20.00%) e-Learning
2 4 (20.00%) Management Information System
3 2 (10.00%) Data Protection Act
3 2 (10.00%) Video Conferencing
4 1 (5.00%) iPad
4 1 (5.00%) iPhone
4 1 (5.00%) Mobile App
4 1 (5.00%) Onboarding
4 1 (5.00%) Self-Motivation
Operating Systems
1 15 (75.00%) Windows
2 7 (35.00%) Windows 10
3 4 (20.00%) Mac OS
4 2 (10.00%) Windows Server
5 1 (5.00%) Apple iOS
Processes & Methodologies
1 16 (80.00%) ITIL
2 14 (70.00%) Service Management
3 11 (55.00%) Customer Service
4 9 (45.00%) ITSM
5 7 (35.00%) Change Management
6 6 (30.00%) Problem Management
7 5 (25.00%) Project Management
8 4 (20.00%) Case Management
8 4 (20.00%) Collaborative Working
8 4 (20.00%) Computer Science
8 4 (20.00%) Continuous Improvement
8 4 (20.00%) Experiential Learning
8 4 (20.00%) Line Management
8 4 (20.00%) Performance Monitoring
9 2 (10.00%) Data Protection
9 2 (10.00%) Incident Management
9 2 (10.00%) Service Delivery
10 1 (5.00%) Application Packaging
10 1 (5.00%) Disaster Recovery
10 1 (5.00%) Document Management
Programming Languages
1 2 (10.00%) SQL
2 1 (5.00%) PowerShell
Qualifications
1 4 (20.00%) Computer Science Degree
1 4 (20.00%) Degree
1 4 (20.00%) ITIL Certification
1 4 (20.00%) Master's Degree
1 4 (20.00%) MCP
Quality Assurance & Compliance
1 1 (5.00%) SLA
System Software
1 13 (65.00%) Active Directory
2 2 (10.00%) Hyper-V
2 2 (10.00%) VMware Infrastructure
3 1 (5.00%) Virtual Machines
Systems Management
1 10 (50.00%) Microsoft Intune
2 1 (5.00%) Jamf Pro
2 1 (5.00%) SCCM
Vendors
1 7 (35.00%) Microsoft
2 5 (25.00%) Cisco
2 5 (25.00%) HP
2 5 (25.00%) Meraki
3 2 (10.00%) Citrix
3 2 (10.00%) VMware
4 1 (5.00%) Bloomberg
4 1 (5.00%) iManage
4 1 (5.00%) Reuters