Period
to 18 August 2019

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 18 August 2019 with a comparison to the same period in the previous 2 years.

Incident Management
England > London
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 289 308 268
Rank change year-on-year +19 -40 +24
Permanent jobs citing Incident Management 625 733 1,006
As % of all permanent IT jobs advertised in London 1.11% 1.05% 1.36%
As % of the Processes & Methodologies category 1.20% 1.14% 1.45%
Number of salaries quoted 496 580 754
London median annual salary £53,936 £50,000 £57,500
Median salary % change year-on-year +7.87% -13.04% +9.52%
10th Percentile £30,000 £30,000 £28,325
90th Percentile £95,000 £81,250 £87,500
England median annual salary £43,500 £45,000 £45,000
% change year-on-year -3.33% - +0.59%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 52,118 64,441 69,236
As % of all permanent IT jobs advertised in London 92.96% 92.51% 93.35%
Number of salaries quoted 42,215 51,513 53,948
London median annual salary £65,000 £61,500 £60,000
Median salary % change year-on-year +5.69% +2.50% +4.35%
10th Percentile £36,750 £35,000 £35,000
90th Percentile £97,500 £95,000 £90,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

Incident Management
Job Vacancy Trend in London

Job postings citing Incident Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Incident Management in London

Incident Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in London.

Salary trend for Incident Management in London

Incident Management
Salary Histogram in London

The salary distribution of IT jobs citing Incident Management in London over the 6 months to 18 August 2019.

Salary histogram for Incident Management in London

Incident Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the London region over the 6 months to 18 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +5 161 £50,000 -9.09% 24
West London +4 28 £64,000 +50.59% 8
South London +4 21 £40,000 +21.21% 6
East London +28 3 £52,500 -16.00% 7
Incident Management
England

For the 6 months to 18 August 2019, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Incident Management.

1 226 (36.16%) ITIL
2 225 (36.00%) Finance
3 180 (28.80%) Windows
4 151 (24.16%) Change Management
5 141 (22.56%) Microsoft
6 140 (22.40%) Service Management
7 126 (20.16%) Linux
8 119 (19.04%) Office 365
9 118 (18.88%) Information Security
10 117 (18.72%) Active Directory
11 112 (17.92%) Cybersecurity
12 111 (17.76%) Firewall
13 100 (16.00%) SQL
14 99 (15.84%) Management Information System
15 98 (15.68%) Problem-Solving
16 90 (14.40%) Microsoft Office
17 88 (14.08%) Service Delivery
18 86 (13.76%) Problem Management
19 80 (12.80%) ISO/IEC 27001
20 77 (12.32%) Degree
21 73 (11.68%) DNS
22 70 (11.20%) Vulnerability Management
23 69 (11.04%) Analytical Skills
23 69 (11.04%) CISSP
24 66 (10.56%) Microsoft Azure
24 66 (10.56%) Security Operations
25 64 (10.24%) WAN
26 63 (10.08%) Unix
26 63 (10.08%) Cisco
27 61 (9.76%) Banking

Incident Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (5.92%) SharePoint
2 23 (3.68%) MS Exchange
3 21 (3.36%) Skype for Business
4 19 (3.04%) IIS
5 18 (2.88%) Exchange Server 2013
6 7 (1.12%) CICS
6 7 (1.12%) Confluence
6 7 (1.12%) Exchange Server 2010
7 5 (0.80%) CMS
7 5 (0.80%) SharePoint 2013
8 4 (0.64%) IBM Notes
8 4 (0.64%) WebSphere
9 3 (0.48%) Elasticsearch
9 3 (0.48%) JBoss
9 3 (0.48%) SAS
10 2 (0.32%) Apache
10 2 (0.32%) SharePoint 2010
10 2 (0.32%) Tomcat
11 1 (0.16%) nginx
11 1 (0.16%) Oracle Coherence
Applications
1 90 (14.40%) Microsoft Office
2 14 (2.24%) Microsoft Excel
3 4 (0.64%) Microsoft Project
4 3 (0.48%) Microsoft PowerPoint
4 3 (0.48%) Spreadsheet
5 2 (0.32%) Acrobat
6 1 (0.16%) Adobe Creative Suite
6 1 (0.16%) Chatbot
Business Applications
1 17 (2.72%) Remedy ITSM
2 10 (1.60%) Eloqua
3 9 (1.44%) SAP Oil and Gas
4 8 (1.28%) Salesforce.com CRM
5 4 (0.64%) Infor SunSystems
6 2 (0.32%) Cognos Business Intelligence
6 2 (0.32%) Dynamics AX
6 2 (0.32%) Dynamics NAV
6 2 (0.32%) Magento
6 2 (0.32%) SAP SD
6 2 (0.32%) Sonata
7 1 (0.16%) Dynamics CRM
7 1 (0.16%) Endur
7 1 (0.16%) LatentZero
7 1 (0.16%) Oracle EBS R12
7 1 (0.16%) PRMS
7 1 (0.16%) Sage 300 ERP
7 1 (0.16%) thinkFolio
Cloud Services
1 119 (19.04%) Office 365
2 66 (10.56%) Microsoft Azure
3 39 (6.24%) Amazon AWS
4 33 (5.28%) SaaS
5 29 (4.64%) Google Cloud Platform
6 10 (1.60%) Adobe Analytics
7 8 (1.28%) IaaS
8 4 (0.64%) Mimecast
8 4 (0.64%) PaaS
9 3 (0.48%) Akamai
9 3 (0.48%) Azure Active Directory
9 3 (0.48%) Dynamics 365
10 2 (0.32%) Cloud Computing
10 2 (0.32%) Joyent
10 2 (0.32%) Power Platform
11 1 (0.16%) Amazon EC2
11 1 (0.16%) Amazon ECS
11 1 (0.16%) Amazon S3
11 1 (0.16%) Rackspace Cloud
11 1 (0.16%) Serverless
Communications & Networking
1 111 (17.76%) Firewall
2 73 (11.68%) DNS
3 64 (10.24%) WAN
4 55 (8.80%) LAN
5 47 (7.52%) DHCP
6 46 (7.36%) TCP/IP
7 42 (6.72%) Wireless
8 31 (4.96%) VPN
9 21 (3.36%) Skype
10 20 (3.20%) Intrusion Detection
10 20 (3.20%) Network Security
10 20 (3.20%) Unified Communications
11 16 (2.56%) Internet
11 16 (2.56%) VoIP
12 15 (2.40%) MPLS
12 15 (2.40%) SAN
13 13 (2.08%) SMTP
14 12 (1.92%) PBX
15 8 (1.28%) IP Telephony
15 8 (1.28%) Wi-Fi
Database & Business Intelligence
1 38 (6.08%) SQL Server
2 19 (3.04%) MySQL
3 14 (2.24%) PostgreSQL
4 12 (1.92%) Relational Database
5 8 (1.28%) NoSQL
6 7 (1.12%) DB2
6 7 (1.12%) MongoDB
7 6 (0.96%) Data Warehouse
8 4 (0.64%) Oracle Reports
9 3 (0.48%) RDBMS
9 3 (0.48%) Redis
9 3 (0.48%) SQL Server 2016
10 2 (0.32%) Cognos Framework Manager
10 2 (0.32%) Cognos Report Studio
10 2 (0.32%) Impala
10 2 (0.32%) OLAP
10 2 (0.32%) Oracle Database
10 2 (0.32%) Power BI
10 2 (0.32%) Spark SQL
10 2 (0.32%) SQL Server 2012
Development Applications
1 12 (1.92%) JIRA
2 8 (1.28%) Hudson
3 6 (0.96%) SonarQube
4 5 (0.80%) Eclipse
4 5 (0.80%) Git (software)
5 3 (0.48%) Jenkins
5 3 (0.48%) Subversion
5 3 (0.48%) Team Foundation Server
6 2 (0.32%) Octopus Deploy
6 2 (0.32%) SQL Server Management Studio (SSMS)
7 1 (0.16%) MSI
7 1 (0.16%) Toad
7 1 (0.16%) Vagrant
7 1 (0.16%) VersionOne
7 1 (0.16%) Visual Studio
7 1 (0.16%) Visual Studio Team System
General
1 225 (36.00%) Finance
2 61 (9.76%) Banking
3 40 (6.40%) Retail
4 28 (4.48%) Legal
5 22 (3.52%) Marketing
6 14 (2.24%) Back Office
7 13 (2.08%) Multimedia
7 13 (2.08%) Publishing
7 13 (2.08%) Telecoms
8 11 (1.76%) Law
9 8 (1.28%) Financial Institution
9 8 (1.28%) Public Sector
10 6 (0.96%) Billing
10 6 (0.96%) Front Office
11 4 (0.64%) Advertising
11 4 (0.64%) Housing Association
11 4 (0.64%) Investment Banking
12 3 (0.48%) Automotive
12 3 (0.48%) Manufacturing
13 2 (0.32%) Games
Job Titles
1 184 (29.44%) Analyst
2 74 (11.84%) Support Analyst
3 62 (9.92%) IT Analyst
4 45 (7.20%) Service Analyst
5 44 (7.04%) Security Analyst
6 37 (5.92%) Service Manager
7 35 (5.60%) Applications Support
7 35 (5.60%) IT Support
8 32 (5.12%) IT Manager
8 32 (5.12%) Support Engineer
9 28 (4.48%) 2nd Line Support
9 28 (4.48%) Network Engineer
10 27 (4.32%) Desktop Support
10 27 (4.32%) Security Manager
10 27 (4.32%) Support Manager
11 24 (3.84%) Systems Support
12 23 (3.68%) Service Desk Analyst
13 19 (3.04%) Applications Support Analyst
13 19 (3.04%) Delivery Manager
13 19 (3.04%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 22 (3.52%) .NET
2 17 (2.72%) Node.js
3 15 (2.40%) XML
4 14 (2.24%) Web Services
5 13 (2.08%) RabbitMQ
6 12 (1.92%) FIX Protocol
6 12 (1.92%) Kafka
6 12 (1.92%) SOAP
7 9 (1.44%) LDAP
7 9 (1.44%) Middleware
7 9 (1.44%) SailPoint
8 8 (1.28%) CSS
8 8 (1.28%) HTML
9 7 (1.12%) ASP.NET
10 5 (0.80%) JMS
11 4 (0.64%) Ajax
11 4 (0.64%) jQuery
11 4 (0.64%) WebSphere MQ
12 3 (0.48%) .NET Framework
12 3 (0.48%) JSTL
Miscellaneous
1 99 (15.84%) Management Information System
2 69 (11.04%) Analytical Skills
3 47 (7.52%) Security Operations Centre
4 35 (5.60%) Data Centre
5 26 (4.16%) Driving Licence
6 22 (3.52%) Self-Motivation
7 21 (3.36%) Smartphone
8 17 (2.72%) Virtual Team
9 15 (2.40%) Cyberthreat
9 15 (2.40%) iPhone
10 14 (2.24%) CMDB
11 12 (1.92%) Cyber Defence
11 12 (1.92%) Distributed Denial-of-Service
11 12 (1.92%) iPad
12 11 (1.76%) Public Cloud
12 11 (1.76%) Video Conferencing
13 10 (1.60%) Blackberry
13 10 (1.60%) Enterprise Software
13 10 (1.60%) Mainframe
14 9 (1.44%) Clustering
Operating Systems
1 180 (28.80%) Windows
2 126 (20.16%) Linux
3 63 (10.08%) Unix
4 50 (8.00%) Windows 10
5 45 (7.20%) Windows Server
6 40 (6.40%) Windows 7
7 32 (5.12%) Windows Server 2012
8 24 (3.84%) Mac OS X
9 23 (3.68%) Android
10 20 (3.20%) Apple iOS
11 18 (2.88%) Red Hat Enterprise Linux
12 13 (2.08%) Ubuntu
13 12 (1.92%) Windows 8
13 12 (1.92%) Windows Server 2008
14 11 (1.76%) Mac OS
15 7 (1.12%) Windows Server 2003
16 6 (0.96%) CentOS
16 6 (0.96%) Solaris
17 4 (0.64%) Debian
18 2 (0.32%) Windows 2000
Processes & Methodologies
1 226 (36.16%) ITIL
2 151 (24.16%) Change Management
3 140 (22.40%) Service Management
4 118 (18.88%) Information Security
5 112 (17.92%) Cybersecurity
6 98 (15.68%) Problem-Solving
7 88 (14.08%) Service Delivery
8 86 (13.76%) Problem Management
9 70 (11.20%) Vulnerability Management
10 66 (10.56%) Security Operations
11 56 (8.96%) SIEM
12 55 (8.80%) ITSM
12 55 (8.80%) Project Management
13 52 (8.32%) Risk Management
14 49 (7.84%) Migration
15 46 (7.36%) DevOps
15 46 (7.36%) Disaster Recovery
15 46 (7.36%) Line Management
16 44 (7.04%) Agile Software Development
17 40 (6.40%) Release Management
Programming Languages
1 100 (16.00%) SQL
2 45 (7.20%) PowerShell
3 41 (6.56%) Python
4 39 (6.24%) Bash Shell
5 30 (4.80%) Go
6 20 (3.20%) C#
7 17 (2.72%) Java
8 11 (1.76%) VB.NET
9 8 (1.28%) Shell Script
10 6 (0.96%) Assembly Language
10 6 (0.96%) JavaScript
11 5 (0.80%) Perl
11 5 (0.80%) T-SQL
12 4 (0.64%) Korn
12 4 (0.64%) PHP
12 4 (0.64%) PL/SQL
13 3 (0.48%) Ruby
14 2 (0.32%) C
15 1 (0.16%) C++
15 1 (0.16%) VBScript
Qualifications
1 77 (12.32%) Degree
2 69 (11.04%) CISSP
3 47 (7.52%) CISM
4 44 (7.04%) ITIL Certification
5 33 (5.28%) Cisco Certification
6 32 (5.12%) Microsoft Certification
7 30 (4.80%) CISA
7 30 (4.80%) Security Cleared
8 29 (4.64%) GIAC
9 25 (4.00%) CCNA
10 18 (2.88%) MCP
11 17 (2.72%) MCSA
12 16 (2.56%) MCSE
12 16 (2.56%) SANS
13 15 (2.40%) SC Cleared
14 13 (2.08%) DV Cleared
15 11 (1.76%) JNCIA
15 11 (1.76%) JNCIS
16 10 (1.60%) ISSMP
16 10 (1.60%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 80 (12.80%) ISO/IEC 27001
2 55 (8.80%) SLA
3 33 (5.28%) GDPR
4 24 (3.84%) PCI DSS
5 22 (3.52%) NIST
6 13 (2.08%) Cyber Essentials
7 9 (1.44%) Cyber Essentials PLUS
8 8 (1.28%) COBIT
9 5 (0.80%) Sarbanes-Oxley
10 4 (0.64%) GAAP
10 4 (0.64%) IFRS
10 4 (0.64%) QA
11 2 (0.32%) ISO/IEC 20000
11 2 (0.32%) Solvency II
12 1 (0.16%) Data Quality
12 1 (0.16%) ISO 22301
12 1 (0.16%) ISO 8583
12 1 (0.16%) ISO 9001
12 1 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 1 (0.16%) ITGC
System Software
1 117 (18.72%) Active Directory
2 35 (5.60%) VMware Infrastructure
3 26 (4.16%) Docker
4 17 (2.72%) Virtual Machines
5 16 (2.56%) Hyper-V
6 12 (1.92%) Apache ZooKeeper
6 12 (1.92%) XenApp
7 9 (1.44%) VMware ESXi
8 7 (1.12%) etcd
9 6 (0.96%) Firmware
10 5 (0.80%) VMware NSX
11 4 (0.64%) Microsoft Virtual Server
11 4 (0.64%) Virtual Servers
11 4 (0.64%) XenDesktop
12 2 (0.32%) vSphere
13 1 (0.16%) Active Directory Lightweight Directory Services
13 1 (0.16%) Citrix Hypervisor
13 1 (0.16%) KVM
13 1 (0.16%) Oracle Clusterware
13 1 (0.16%) QEMU
Systems Management
1 44 (7.04%) SCCM
2 37 (5.92%) Kubernetes
3 27 (4.32%) Terraform
4 19 (3.04%) Puppet
5 18 (2.88%) ITRS Geneos
5 18 (2.88%) Opscode Chef
6 13 (2.08%) Microsoft Intune
7 12 (1.92%) Consul
8 11 (1.76%) Failover Clustering
8 11 (1.76%) SCOrch
9 10 (1.60%) Istio
9 10 (1.60%) linkerd
9 10 (1.60%) WSUS
10 9 (1.44%) McAfee ePO
10 9 (1.44%) Nessus
11 7 (1.12%) FortiGate
11 7 (1.12%) RSA enVision
12 5 (0.80%) Ansible
12 5 (0.80%) QRadar
12 5 (0.80%) vCenter Server
Vendors
1 141 (22.56%) Microsoft
2 63 (10.08%) Cisco
3 55 (8.80%) VMware
4 51 (8.16%) ServiceNow
5 40 (6.40%) Citrix
5 40 (6.40%) Oracle
6 28 (4.48%) Splunk
7 24 (3.84%) Remedy
8 21 (3.36%) Apple
8 21 (3.36%) McAfee
9 19 (3.04%) Juniper
9 19 (3.04%) Qualys
9 19 (3.04%) SolarWinds
10 18 (2.88%) Adobe
10 18 (2.88%) IBM
11 15 (2.40%) Red Hat
12 13 (2.08%) Salesforce.com
13 12 (1.92%) ArcSight
13 12 (1.92%) Google
13 12 (1.92%) Palo Alto