Period
to 19 August 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 19 August 2018 with a comparison to the same period in the previous 2 years.

Incident Management
England > London
6 months to
19 Aug 2018
Same period 2017 Same period 2016
Rank 305 262 284
Rank change year-on-year -43 +22 +7
Permanent jobs citing Incident Management 724 1,006 976
As % of all permanent IT jobs advertised in London 1.05% 1.36% 1.21%
As % of the Processes & Methodologies category 1.14% 1.47% 1.31%
Number of salaries quoted 571 753 822
London median annual salary £50,000 £57,500 £52,500
Median salary % change year-on-year -13.04% +9.52% +5.00%
10th Percentile £30,500 £28,300 £28,000
90th Percentile £81,250 £87,500 £80,000
England median annual salary £45,000 £45,000 £45,000

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 63,455 68,629 74,412
As % of all permanent IT jobs advertised in London 91.75% 92.57% 92.15%
Number of salaries quoted 50,662 53,430 64,376
London median annual salary £62,000 £60,000 £57,500
Median salary % change year-on-year +3.33% +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,500
90th Percentile £95,000 £90,000 £87,500
England median annual salary £50,000 £50,000 £50,000

Incident Management
Job Vacancy Trend in London

Job postings citing Incident Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Incident Management in London

Incident Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management in London.

Salary trend for Incident Management in London

Incident Management
Salary Histogram in London

The salary distribution of IT jobs citing Incident Management in London over the 6 months to 19 August 2018.

Salary histogram for Incident Management in London

Incident Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the London region over the 6 months to 19 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -48 174 £55,000 -8.33% 14
West London +30 42 £42,500 - 9
South London +1 29 £33,000 -22.35% 1
North London +15 11 £36,250 +25.52%
East London -20 3 £62,500 -16.67% 6
Incident Management
England

For the 6 months to 19 August 2018, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Incident Management.

1 295 (40.75%) Finance
2 279 (38.54%) ITIL
3 233 (32.18%) Windows
4 153 (21.13%) Problem-Solving
5 140 (19.34%) Linux
5 140 (19.34%) Microsoft
6 134 (18.51%) Information Security
7 129 (17.82%) Active Directory
8 128 (17.68%) Change Management
9 125 (17.27%) Problem Management
10 110 (15.19%) Service Management
10 110 (15.19%) Banking
11 94 (12.98%) Degree
12 93 (12.85%) Analytical Skills
13 91 (12.57%) Firewall
14 87 (12.02%) Security Operations
15 83 (11.46%) CISSP
16 81 (11.19%) Oracle
16 81 (11.19%) Microsoft Office
17 76 (10.50%) Unix
18 75 (10.36%) Management Information System
19 73 (10.08%) SQL
20 72 (9.94%) PowerShell
21 71 (9.81%) Risk Management
21 71 (9.81%) Service Delivery
22 70 (9.67%) SLA
22 70 (9.67%) Cisco
22 70 (9.67%) Windows Server
23 68 (9.39%) SQL Server
24 62 (8.56%) CISM

Incident Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (4.42%) IIS
2 28 (3.87%) MS Exchange
3 18 (2.49%) Exchange Server 2013
3 18 (2.49%) Skype for Business
4 17 (2.35%) Exchange Server 2010
5 10 (1.38%) SharePoint
5 10 (1.38%) Tomcat
6 9 (1.24%) Apache
6 9 (1.24%) Confluence
7 8 (1.10%) Blackberry Enterprise Server
7 8 (1.10%) JBoss
8 7 (0.97%) WebSphere
9 6 (0.83%) CMS
10 5 (0.69%) Exchange Server 2007
10 5 (0.69%) WebLogic
11 4 (0.55%) Oracle Workflow
12 3 (0.41%) Apache Spark
12 3 (0.41%) nginx
13 2 (0.28%) MQSeries
13 2 (0.28%) WebSphere Application Server
Applications
1 81 (11.19%) Microsoft Office
2 18 (2.49%) Microsoft Excel
3 14 (1.93%) Microsoft PowerPoint
4 3 (0.41%) AutoCAD
4 3 (0.41%) MS Visio
5 1 (0.14%) Adobe Captivate
5 1 (0.14%) Camtasia
Business Applications
1 15 (2.07%) Markit EDM
2 11 (1.52%) Dynamics AX
3 7 (0.97%) SAP SRM
4 6 (0.83%) OpenText VIM for SAP
4 6 (0.83%) SAP MDG
4 6 (0.83%) SAP MM
5 5 (0.69%) Eloqua
6 3 (0.41%) IntelliMatch
6 3 (0.41%) Temenos T24
6 3 (0.41%) thinkFolio
7 2 (0.28%) Elite 3E
7 2 (0.28%) Magento
8 1 (0.14%) Carpe Diem
8 1 (0.14%) Northgate Housing
8 1 (0.14%) Oracle Cash Management
8 1 (0.14%) Oracle E-Business Tax
8 1 (0.14%) Oracle Payables
8 1 (0.14%) Oracle Receivables
8 1 (0.14%) Oracle Subledger Accounting
8 1 (0.14%) ScheduALL
Cloud Services
1 48 (6.63%) Office 365
2 43 (5.94%) Amazon AWS
3 30 (4.14%) Microsoft Azure
4 23 (3.18%) Amazon CloudWatch
5 19 (2.62%) PaaS
5 19 (2.62%) SaaS
6 9 (1.24%) Mimecast
6 9 (1.24%) OpenShift
7 3 (0.41%) Adobe Analytics
7 3 (0.41%) Amazon S3
8 2 (0.28%) G Suite
8 2 (0.28%) IaaS
8 2 (0.28%) IBM Cloud
8 2 (0.28%) SoftLayer
9 1 (0.14%) Azure Active Directory
9 1 (0.14%) Dynamics 365
9 1 (0.14%) Google Cloud Platform
9 1 (0.14%) Slack
Communications & Networking
1 91 (12.57%) Firewall
2 50 (6.91%) TCP/IP
3 46 (6.35%) DNS
4 43 (5.94%) LAN
5 37 (5.11%) DHCP
6 36 (4.97%) Network Security
7 35 (4.83%) Wireless
8 34 (4.70%) VPN
9 24 (3.31%) WAN
10 22 (3.04%) Internet
11 19 (2.62%) MPLS
11 19 (2.62%) Skype
12 14 (1.93%) VoIP
13 13 (1.80%) SSL
14 12 (1.66%) Wi-Fi
15 11 (1.52%) SAN
15 11 (1.52%) VLAN
16 10 (1.38%) BGP
17 9 (1.24%) Cisco Nexus
17 9 (1.24%) Multicast
Database & Business Intelligence
1 68 (9.39%) SQL Server
2 30 (4.14%) Oracle Database
3 19 (2.62%) Oracle Reports
4 18 (2.49%) Relational Database
5 17 (2.35%) BusinessObjects
5 17 (2.35%) Data Warehouse
6 14 (1.93%) RDBMS
7 11 (1.52%) Oracle BI EE
8 7 (0.97%) SAP BW
9 6 (0.83%) Hadoop
9 6 (0.83%) MySQL
10 5 (0.69%) PostgreSQL
10 5 (0.69%) SQL Server 2008
11 4 (0.55%) NoSQL
12 3 (0.41%) Apache Cassandra
12 3 (0.41%) Apache Hive
12 3 (0.41%) GIS
12 3 (0.41%) MariaDB
12 3 (0.41%) MongoDB
12 3 (0.41%) SQL Server 2012
Development Applications
1 19 (2.62%) JIRA
2 12 (1.66%) Git (software)
3 9 (1.24%) Subversion
4 7 (0.97%) Jenkins
5 5 (0.69%) MSBuild
5 5 (0.69%) Octopus Deploy
5 5 (0.69%) TeamCity
6 3 (0.41%) Maven
7 2 (0.28%) Eclipse
7 2 (0.28%) Metasploit
7 2 (0.28%) Oracle Forms
8 1 (0.14%) Bitbucket
8 1 (0.14%) ClearCase
8 1 (0.14%) JUnit
8 1 (0.14%) LoadRunner
8 1 (0.14%) MSI
8 1 (0.14%) Selenium
8 1 (0.14%) SoapUI
8 1 (0.14%) Toad
8 1 (0.14%) Visual Studio
General
1 295 (40.75%) Finance
2 110 (15.19%) Banking
3 41 (5.66%) Investment Banking
4 23 (3.18%) Financial Institution
4 23 (3.18%) Retail
5 19 (2.62%) Front Office
6 18 (2.49%) Legal
7 14 (1.93%) Back Office
8 12 (1.66%) Law
9 11 (1.52%) Marketing
10 10 (1.38%) Telecoms
11 9 (1.24%) Advertising
12 7 (0.97%) Publishing
13 6 (0.83%) Prime Brokerage
13 6 (0.83%) Spanish Language
14 5 (0.69%) German Language
15 4 (0.55%) French Language
16 3 (0.41%) International Banking
17 2 (0.28%) Local Government
17 2 (0.28%) Mandarin Language
Job Titles
1 202 (27.90%) Analyst
2 98 (13.54%) Applications Support
3 81 (11.19%) Support Analyst
4 67 (9.25%) Team Leader
5 48 (6.63%) Service Analyst
6 46 (6.35%) Support Engineer
7 44 (6.08%) IT Manager
8 41 (5.66%) Applications Support Analyst
8 41 (5.66%) Security Manager
9 40 (5.52%) Security Analyst
10 35 (4.83%) IT Support
11 34 (4.70%) Senior Analyst
12 33 (4.56%) Consultant
12 33 (4.56%) Service Manager
13 32 (4.42%) 2nd Line Support
14 31 (4.28%) Service Desk Analyst
15 30 (4.14%) Support Team Leader
16 29 (4.01%) Operations Analyst
17 24 (3.31%) Application Support Team Leader
18 23 (3.18%) Security Operations Analyst
Libraries, Frameworks & Software Standards
1 21 (2.90%) .NET
2 19 (2.62%) Middleware
3 13 (1.80%) HTML
3 13 (1.80%) JMS
3 13 (1.80%) LDAP
4 11 (1.52%) Web Services
4 11 (1.52%) XML
5 10 (1.38%) Spring
6 9 (1.24%) Ajax
6 9 (1.24%) CSS
6 9 (1.24%) Hibernate
6 9 (1.24%) JSON
6 9 (1.24%) JSP
7 8 (1.10%) DHTML
7 8 (1.10%) iBATIS
7 8 (1.10%) jQuery
7 8 (1.10%) JSTL
7 8 (1.10%) Servlets
7 8 (1.10%) Spring MVC
7 8 (1.10%) WebSphere MQ
Miscellaneous
1 93 (12.85%) Analytical Skills
2 75 (10.36%) Management Information System
3 53 (7.32%) Data Centre
4 38 (5.25%) Security Operations Centre
5 25 (3.45%) Fintech
6 24 (3.31%) Enterprise Software
7 21 (2.90%) Computer Science
8 20 (2.76%) Public Cloud
9 19 (2.62%) Derivative
9 19 (2.62%) Hedge funds
10 18 (2.49%) Foreign Exchange (FX)
11 17 (2.35%) Self-Motivation
12 13 (1.80%) iPhone
12 13 (1.80%) Virtual Team
13 11 (1.52%) Cyberattack
13 11 (1.52%) Cyberthreat
13 11 (1.52%) iPad
13 11 (1.52%) User Experience
14 10 (1.38%) Blackberry
15 8 (1.10%) CMDB
Operating Systems
1 233 (32.18%) Windows
2 140 (19.34%) Linux
3 76 (10.50%) Unix
4 70 (9.67%) Windows Server
5 59 (8.15%) Windows 7
6 48 (6.63%) Windows Server 2012
7 47 (6.49%) Windows 10
8 30 (4.14%) Windows Server 2008
9 23 (3.18%) Mac OS X
10 18 (2.49%) Android
11 13 (1.80%) Windows Server 2003
12 12 (1.66%) Red Hat Enterprise Linux
13 11 (1.52%) Windows 8
14 10 (1.38%) Solaris
15 9 (1.24%) Mac OS
16 5 (0.69%) Apple iOS
16 5 (0.69%) Mac OS X Server
17 3 (0.41%) CentOS
17 3 (0.41%) Windows Phone
17 3 (0.41%) Windows XP
Processes & Methodologies
1 279 (38.54%) ITIL
2 153 (21.13%) Problem-Solving
3 134 (18.51%) Information Security
4 128 (17.68%) Change Management
5 125 (17.27%) Problem Management
6 110 (15.19%) Service Management
7 87 (12.02%) Security Operations
8 71 (9.81%) Risk Management
8 71 (9.81%) Service Delivery
9 60 (8.29%) Process Improvement
10 54 (7.46%) Cybersecurity
11 50 (6.91%) Mentoring
12 48 (6.63%) Capacity Management
12 48 (6.63%) Stakeholder Management
13 47 (6.49%) Asset Management
13 47 (6.49%) ITSM
14 43 (5.94%) Business Continuity
14 43 (5.94%) Service Design
15 42 (5.80%) Configuration Management
16 40 (5.52%) ITIL V3
Programming Languages
1 73 (10.08%) SQL
2 72 (9.94%) PowerShell
3 56 (7.73%) Python
4 38 (5.25%) Java
5 28 (3.87%) Perl
6 20 (2.76%) Bash Shell
6 20 (2.76%) Ruby
7 17 (2.35%) Shell Script
8 14 (1.93%) C
9 13 (1.80%) PL/SQL
10 11 (1.52%) JavaScript
11 7 (0.97%) T-SQL
12 6 (0.83%) VB
13 5 (0.69%) C#
14 3 (0.41%) Korn
14 3 (0.41%) PHP
15 2 (0.28%) ANSI SQL
15 2 (0.28%) VBScript
16 1 (0.14%) C++
16 1 (0.14%) Kotlin
Qualifications
1 94 (12.98%) Degree
2 83 (11.46%) CISSP
3 62 (8.56%) CISM
4 54 (7.46%) Cisco Certification
5 48 (6.63%) CISA
6 41 (5.66%) ITIL Certification
7 40 (5.52%) CCNA
8 24 (3.31%) SANS
9 23 (3.18%) Microsoft Certification
10 20 (2.76%) CCNP
11 19 (2.62%) Computer Science Degree
12 17 (2.35%) MCSE
13 15 (2.07%) Security Cleared
14 12 (1.66%) GIAC
14 12 (1.66%) SC Cleared
15 10 (1.38%) CESG Certified Professional
16 9 (1.24%) MCP
16 9 (1.24%) MCSA
17 8 (1.10%) ITIL Foundation Certificate
18 6 (0.83%) AWS Certification
Quality Assurance & Compliance
1 70 (9.67%) SLA
2 44 (6.08%) ISO/IEC 27001
3 19 (2.62%) Data Quality
4 13 (1.80%) GDPR
5 12 (1.66%) PCI DSS
6 10 (1.38%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 7 (0.97%) COBIT
8 5 (0.69%) Cyber Essentials
8 5 (0.69%) ISO/IEC 20000
9 4 (0.55%) PMO
10 3 (0.41%) Cyber Essentials PLUS
10 3 (0.41%) QA
11 2 (0.28%) COSO
11 2 (0.28%) HIPAA
11 2 (0.28%) MiFID
11 2 (0.28%) Sarbanes-Oxley
12 1 (0.14%) FINRA
System Software
1 129 (17.82%) Active Directory
2 33 (4.56%) VMware Infrastructure
3 13 (1.80%) Hyper-V
4 12 (1.66%) XenApp
5 9 (1.24%) VMware ESXi
5 9 (1.24%) XenDesktop
6 7 (0.97%) vSphere
7 6 (0.83%) XenServer
8 5 (0.69%) Microsoft App-V
9 3 (0.41%) DFS Replication
9 3 (0.41%) Docker
9 3 (0.41%) HDFS
9 3 (0.41%) Oracle RAC
9 3 (0.41%) ProxySG
9 3 (0.41%) Virtual Desktop
10 2 (0.28%) VirtualBox
11 1 (0.14%) BitLocker
11 1 (0.14%) Ceph
11 1 (0.14%) Virtual Machines
11 1 (0.14%) VMware NSX
Systems Management
1 27 (3.73%) SCCM
2 18 (2.49%) CloudForms
3 15 (2.07%) Puppet
4 13 (1.80%) McAfee ePO
5 12 (1.66%) Control-M
5 12 (1.66%) Opscode Chef
6 11 (1.52%) ITRS Geneos
6 11 (1.52%) Nagios
7 9 (1.24%) Nessus
8 7 (0.97%) AirWatch
8 7 (0.97%) HP ALM
8 7 (0.97%) ServiceCenter
9 6 (0.83%) CA Spectrum
9 6 (0.83%) Cisco CUCM
10 5 (0.69%) Ansible
10 5 (0.69%) Icinga
11 4 (0.55%) Backup Exec
11 4 (0.55%) Microsoft Clustering
11 4 (0.55%) Norton AntiVirus
11 4 (0.55%) SCOM
Vendors
1 140 (19.34%) Microsoft
2 81 (11.19%) Oracle
3 70 (9.67%) Cisco
4 51 (7.04%) Citrix
5 46 (6.35%) VMware
6 45 (6.22%) ServiceNow
7 37 (5.11%) Splunk
8 30 (4.14%) HP
8 30 (4.14%) Remedy
9 28 (3.87%) Apple
9 28 (3.87%) Red Hat
10 25 (3.45%) Ivanti
11 18 (2.49%) Juniper
12 17 (2.35%) McAfee
13 15 (2.07%) F5
13 15 (2.07%) SAP
13 15 (2.07%) SolarWinds
13 15 (2.07%) Sun
13 15 (2.07%) Vermilion
14 14 (1.93%) Qualys