Period
to 4 December 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 4 December 2021 with a comparison to the same period in the previous 2 years.

Incident Management
England > London
6 months to
4 Dec 2021
Same period 2020 Same period 2019
Rank 326 265 296
Rank change year-on-year -61 +31 +49
Permanent jobs citing Incident Management 527 255 616
As % of all permanent jobs advertised in London 1.03% 1.15% 1.13%
As % of the Processes & Methodologies category 1.08% 1.22% 1.20%
Number of salaries quoted 449 222 490
10th Percentile £30,000 £35,006 £31,125
25th Percentile £42,500 £50,313 £40,000
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% +12.15%
75th Percentile £75,000 £77,500 £77,500
90th Percentile £90,000 £85,000 £87,500
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 48,909 20,849 51,122
As % of all permanent IT jobs advertised in London 95.49% 94.07% 93.69%
Number of salaries quoted 32,982 17,745 41,655
10th Percentile £42,500 £42,500 £36,250
25th Percentile £53,750 £52,500 £47,500
Median annual salary (50th Percentile) £70,000 £70,000 £65,000
Median % change year-on-year - +7.69% +4.00%
75th Percentile £90,000 £85,000 £82,500
90th Percentile £110,000 £105,000 £100,000
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% -

Incident Management
Job Vacancy Trend in London

Job postings citing Incident Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Incident Management in London

Incident Management
Salary Trend in London

3-month moving average salary quoted in jobs citing Incident Management in London.

Salary trend for Incident Management in London

Incident Management
Salary Histogram in London

Salary distribution for jobs citing Incident Management in London over the 6 months to 4 December 2021.

Salary histogram for Incident Management in London

Incident Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the London region over the 6 months to 4 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -14 95 £65,000 +4.84% 23
South London +6 34 £61,250 +22.50% 4
East London -10 24 £65,000 +36.84% 8
West London -59 23 £53,750 +7.50% 17
North London -15 1 £35,000 -30.00% 2
Incident Management
England

For the 6 months to 4 December 2021, IT jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Incident Management.

1 211 (40.04%) ITIL
2 173 (32.83%) Windows
3 171 (32.45%) Social Skills
4 156 (29.60%) Microsoft
5 142 (26.94%) Finance
6 104 (19.73%) Problem-Solving
7 103 (19.54%) Azure
8 101 (19.17%) Active Directory
9 98 (18.60%) Problem Management
10 95 (18.03%) Service Delivery
11 88 (16.70%) Service Management
12 86 (16.32%) Microsoft 365
13 81 (15.37%) ITSM
13 81 (15.37%) SLA
14 79 (14.99%) Agile Software Development
15 78 (14.80%) Change Management
16 77 (14.61%) DevOps
17 75 (14.23%) Analytical Skills
18 72 (13.66%) ServiceNow
19 71 (13.47%) Information Security
20 61 (11.57%) ISO/IEC 27001
20 61 (11.57%) PowerShell
20 61 (11.57%) Windows 10
21 60 (11.39%) Firewall
22 59 (11.20%) Management Information System
23 58 (11.01%) Microsoft Office
24 56 (10.63%) Cybersecurity
25 53 (10.06%) Continuous Improvement
26 50 (9.49%) Python
27 49 (9.30%) Windows Server

Incident Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (2.47%) MS Exchange
2 11 (2.09%) Blackberry Enterprise Server
2 11 (2.09%) Confluence
2 11 (2.09%) IIS
3 10 (1.90%) Exchange Server 2007
3 10 (1.90%) Exchange Server 2010
3 10 (1.90%) Exchange Server 2013
3 10 (1.90%) MTS
4 8 (1.52%) SharePoint
5 5 (0.95%) Oracle Workflow
6 2 (0.38%) SharePoint Server
7 1 (0.19%) Apache
7 1 (0.19%) JBoss
7 1 (0.19%) NetWeaver
7 1 (0.19%) Tomcat
7 1 (0.19%) WebSphere
7 1 (0.19%) WebSphere Application Server
Applications
1 58 (11.01%) Microsoft Office
2 21 (3.98%) Microsoft Excel
3 14 (2.66%) Microsoft PowerPoint
4 9 (1.71%) Chatbot
5 3 (0.57%) MS Visio
6 1 (0.19%) Adobe Creative Suite
6 1 (0.19%) Spreadsheet
Business Applications
1 13 (2.47%) ScheduALL
2 6 (1.14%) Remedy ITSM
3 4 (0.76%) Oracle Applications
3 4 (0.76%) Oracle Assets
3 4 (0.76%) Oracle E-Business Tax
3 4 (0.76%) Oracle Payables
3 4 (0.76%) Oracle Receivables
4 3 (0.57%) Eikon
4 3 (0.57%) SAP PP
5 2 (0.38%) Dynamics CRM
5 2 (0.38%) Sentinel
6 1 (0.19%) BambooHR
6 1 (0.19%) NetSuite
6 1 (0.19%) Oracle EBS
6 1 (0.19%) Oracle EBS R12
6 1 (0.19%) Payment Gateway
6 1 (0.19%) SAP QM
6 1 (0.19%) StreamServe
Cloud Services
1 103 (19.54%) Azure
2 86 (16.32%) Microsoft 365
3 45 (8.54%) AWS
4 17 (3.23%) PaaS
5 15 (2.85%) Power Platform
6 12 (2.28%) IaaS
6 12 (2.28%) Serverless
7 11 (2.09%) SaaS
8 10 (1.90%) Amazon Kinesis
8 10 (1.90%) Amazon S3
8 10 (1.90%) AWS Lambda
9 9 (1.71%) Azure Active Directory
9 9 (1.71%) GCP
9 9 (1.71%) Snowflake
10 4 (0.76%) Trello
11 3 (0.57%) Dynamics 365
12 2 (0.38%) AWS CloudFormation
12 2 (0.38%) Azure Sentinel
12 2 (0.38%) Cloud Computing
12 2 (0.38%) OneDrive
Communications & Networking
1 60 (11.39%) Firewall
2 44 (8.35%) VPN
3 43 (8.16%) TCP/IP
4 40 (7.59%) LAN
4 40 (7.59%) WAN
5 38 (7.21%) DNS
6 31 (5.88%) MPLS
7 28 (5.31%) Network Security
7 28 (5.31%) Wi-Fi
8 27 (5.12%) DHCP
9 16 (3.04%) Internet
10 15 (2.85%) VoIP
11 14 (2.66%) SAN
12 13 (2.47%) SDH
12 13 (2.47%) Wireless
13 11 (2.09%) Cisco IOS
14 9 (1.71%) NAS
15 6 (1.14%) Broadband
16 5 (0.95%) Intrusion Detection
16 5 (0.95%) IPsec
Database & Business Intelligence
1 30 (5.69%) SQL Server
2 16 (3.04%) MongoDB
3 15 (2.85%) Power BI
4 9 (1.71%) Data Lake
5 6 (1.14%) Oracle Database
6 5 (0.95%) PostgreSQL
7 4 (0.76%) BusinessObjects
7 4 (0.76%) MySQL
7 4 (0.76%) Oracle Database 11g
7 4 (0.76%) Oracle Database 12c
8 3 (0.57%) Data Warehouse
8 3 (0.57%) KDB
8 3 (0.57%) Relational Database
8 3 (0.57%) Tableau
9 2 (0.38%) Kdb+
9 2 (0.38%) Oracle Reports
9 2 (0.38%) RDBMS
9 2 (0.38%) SQL Server 2012
10 1 (0.19%) Amazon DynamoDB
10 1 (0.19%) DB2
Development Applications
1 18 (3.42%) JIRA
2 15 (2.85%) Jenkins
3 7 (1.33%) Git (software)
4 5 (0.95%) Bitbucket
5 3 (0.57%) Cucumber
5 3 (0.57%) LSMW
5 3 (0.57%) Selenium
6 2 (0.38%) AppScan
6 2 (0.38%) Atlassian Bamboo
6 2 (0.38%) Burp Suite
6 2 (0.38%) GitLab
6 2 (0.38%) SonarQube
7 1 (0.19%) git-flow
7 1 (0.19%) JMeter
7 1 (0.19%) LoadRunner
7 1 (0.19%) MSI
7 1 (0.19%) NeoLoad
7 1 (0.19%) Oracle Forms
7 1 (0.19%) Toad
General
1 171 (32.45%) Social Skills
2 142 (26.94%) Finance
3 75 (14.23%) Analytical Skills
4 24 (4.55%) Banking
5 20 (3.80%) Legal
6 18 (3.42%) Organisational Skills
6 18 (3.42%) Public Sector
7 17 (3.23%) Law
7 17 (3.23%) Telecoms
8 15 (2.85%) Retail
9 14 (2.66%) Front Office
10 12 (2.28%) Inclusion and Diversity
10 12 (2.28%) Investment Banking
11 10 (1.90%) Financial Institution
11 10 (1.90%) Police
12 8 (1.52%) Fire and Rescue
13 7 (1.33%) Presentation Skills
14 5 (0.95%) Documentation Skills
14 5 (0.95%) Games
14 5 (0.95%) Local Government
Job Titles
1 97 (18.41%) Analyst
2 45 (8.54%) Support Engineer
3 43 (8.16%) Service Manager
4 34 (6.45%) Applications Support
5 30 (5.69%) Incident Manager
6 29 (5.50%) Support Analyst
7 28 (5.31%) Service Analyst
8 25 (4.74%) Service Desk Analyst
9 24 (4.55%) Security Analyst
10 21 (3.98%) Developer
11 20 (3.80%) Delivery Manager
11 20 (3.80%) IT Manager
11 20 (3.80%) Team Leader
12 19 (3.61%) Consultant
13 18 (3.42%) Network Engineer
14 16 (3.04%) MongoDB Developer
14 16 (3.04%) Node.js Developer
15 15 (2.85%) Desktop Support
16 14 (2.66%) Operations Engineer
17 13 (2.47%) Broadcast Engineer
Libraries, Frameworks & Software Standards
1 17 (3.23%) Node.js
2 10 (1.90%) FIX Protocol
3 8 (1.52%) Middleware
4 7 (1.33%) Elastic Stack
5 6 (1.14%) OAuth
5 6 (1.14%) Web Services
6 4 (0.76%) Oracle GoldenGate
7 3 (0.57%) Gherkin
7 3 (0.57%) HTML
7 3 (0.57%) pytest
7 3 (0.57%) SAP Smart Forms
8 2 (0.38%) .NET
8 2 (0.38%) AngularJS
8 2 (0.38%) J2EE
8 2 (0.38%) LDAP
8 2 (0.38%) REST
8 2 (0.38%) SAML
9 1 (0.19%) Kafka
9 1 (0.19%) React
9 1 (0.19%) Regular Expression
Miscellaneous
1 59 (11.20%) Management Information System
2 18 (3.42%) Data Centre
2 18 (3.42%) User Experience
3 17 (3.23%) Blackberry
3 17 (3.23%) Cyberthreat
3 17 (3.23%) Public Cloud
4 16 (3.04%) PKI
5 14 (2.66%) Security Operations Centre
5 14 (2.66%) Self-Motivation
6 13 (2.47%) Fibre Optics
6 13 (2.47%) iPad
6 13 (2.47%) iPhone
6 13 (2.47%) Over-the-Top Content
7 10 (1.90%) Analytical Mindset
7 10 (1.90%) Hedge funds
8 9 (1.71%) Cyberattack
8 9 (1.71%) Video Conferencing
9 8 (1.52%) Fixed Income
9 8 (1.52%) Virtual Team
10 7 (1.33%) Foreign Exchange (FX)
Operating Systems
1 173 (32.83%) Windows
2 61 (11.57%) Windows 10
3 49 (9.30%) Windows Server
4 47 (8.92%) Linux
5 28 (5.31%) Windows 7
6 20 (3.80%) Windows Server 2016
7 16 (3.04%) Windows Server 2012
8 15 (2.85%) Mac OS
9 14 (2.66%) Apple iOS
9 14 (2.66%) Mac OS X
10 13 (2.47%) Unix
11 11 (2.09%) Windows Server 2019
12 10 (1.90%) Android
13 9 (1.71%) Red Hat Enterprise Linux
14 8 (1.52%) Data ONTAP
15 5 (0.95%) Windows Server 2008
16 4 (0.76%) Solaris
17 2 (0.38%) Debian
17 2 (0.38%) OpenBSD
18 1 (0.19%) Windows Server 2003
Processes & Methodologies
1 211 (40.04%) ITIL
2 104 (19.73%) Problem-Solving
3 98 (18.60%) Problem Management
4 95 (18.03%) Service Delivery
5 88 (16.70%) Service Management
6 81 (15.37%) ITSM
7 79 (14.99%) Agile Software Development
8 78 (14.80%) Change Management
9 77 (14.61%) DevOps
10 71 (13.47%) Information Security
11 56 (10.63%) Cybersecurity
12 53 (10.06%) Continuous Improvement
13 48 (9.11%) Risk Management
14 47 (8.92%) ITIL V3
15 44 (8.35%) SIEM
16 40 (7.59%) Security Operations
17 37 (7.02%) Change Control
17 37 (7.02%) Root Cause Analysis
18 36 (6.83%) Vulnerability Management
19 33 (6.26%) Risk Assessment
Programming Languages
1 61 (11.57%) PowerShell
2 50 (9.49%) Python
3 25 (4.74%) SQL
4 23 (4.36%) JavaScript
5 13 (2.47%) Bash Shell
5 13 (2.47%) TypeScript
6 9 (1.71%) Java
6 9 (1.71%) PHP
7 7 (1.33%) C#
8 6 (1.14%) C
8 6 (1.14%) Perl
9 5 (0.95%) Shell Script
10 4 (0.76%) ABAP
10 4 (0.76%) C++
10 4 (0.76%) VB
11 3 (0.57%) Ruby
11 3 (0.57%) SAPscript
12 2 (0.38%) Go
13 1 (0.19%) Apex Code
13 1 (0.19%) PL/SQL
Qualifications
1 45 (8.54%) CISSP
2 31 (5.88%) ITIL Certification
3 30 (5.69%) CISM
4 29 (5.50%) Microsoft Certification
5 26 (4.93%) MCP
6 25 (4.74%) MCSA
7 22 (4.17%) Degree
8 17 (3.23%) CISA
9 16 (3.04%) MCSE
9 16 (3.04%) VMware Certified Professional (VCP)
10 13 (2.47%) JNCIA
10 13 (2.47%) Security Cleared
11 12 (2.28%) SC Cleared
12 10 (1.90%) MCDST
12 10 (1.90%) MCITP
13 7 (1.33%) Cisco Certification
13 7 (1.33%) SSCP
14 6 (1.14%) CEH
14 6 (1.14%) SANS
15 5 (0.95%) DBS Check
Quality Assurance & Compliance
1 81 (15.37%) SLA
2 61 (11.57%) ISO/IEC 27001
3 28 (5.31%) GDPR
4 20 (3.80%) QA
5 19 (3.61%) PCI DSS
6 13 (2.47%) ISO 22301
7 11 (2.09%) NIST
8 10 (1.90%) Data Quality
9 9 (1.71%) GRC
10 6 (1.14%) NCSC
11 5 (0.95%) RMADS
12 3 (0.57%) Cyber Essentials
12 3 (0.57%) ITGC
12 3 (0.57%) NIST 800
13 1 (0.19%) Accessibility
13 1 (0.19%) COBIT
13 1 (0.19%) Cyber Essentials PLUS
13 1 (0.19%) ISO/IEC 20000
13 1 (0.19%) Sarbanes-Oxley
System Software
1 101 (19.17%) Active Directory
2 27 (5.12%) VMware Infrastructure
3 17 (3.23%) Hyper-V
4 11 (2.09%) Docker
5 8 (1.52%) Firmware
5 8 (1.52%) vSphere
6 7 (1.33%) BitLocker
7 4 (0.76%) iptables
7 4 (0.76%) NFS
7 4 (0.76%) Oracle RAC
7 4 (0.76%) vCloud
7 4 (0.76%) VMware NSX
8 3 (0.57%) Virtual Desktop
9 2 (0.38%) LXC
9 2 (0.38%) Virtual Machines
9 2 (0.38%) VMware Workstation
9 2 (0.38%) XenApp
10 1 (0.19%) XenDesktop
Systems Management
1 33 (6.26%) SCCM
2 24 (4.55%) Terraform
3 17 (3.23%) Ansible
4 11 (2.09%) Jamf Pro
5 10 (1.90%) Cisco CUCM
5 10 (1.90%) ServiceCenter
6 9 (1.71%) Microsoft Intune
7 8 (1.52%) Puppet
8 7 (1.33%) Kubernetes
9 5 (0.95%) Nessus
10 4 (0.76%) Computer Incident Response Team
10 4 (0.76%) Data Guard
10 4 (0.76%) Enterprise Manager Cloud Control
10 4 (0.76%) Oracle RMAN
10 4 (0.76%) Red Hat Spacewalk
10 4 (0.76%) SCOM
10 4 (0.76%) Simpana
11 3 (0.57%) Computer Emergency Response Teams
11 3 (0.57%) Grafana
11 3 (0.57%) HP Quality Center
Vendors
1 156 (29.60%) Microsoft
2 72 (13.66%) ServiceNow
3 48 (9.11%) Cisco
4 37 (7.02%) VMware
5 29 (5.50%) Apple
5 29 (5.50%) Citrix
6 23 (4.36%) Remedy
7 19 (3.61%) HP
8 18 (3.42%) Oracle
8 18 (3.42%) Splunk
9 17 (3.23%) Bloomberg
9 17 (3.23%) Reuters
10 16 (3.04%) Cognizant
11 15 (2.85%) Aerohive Networks
11 15 (2.85%) Juniper
11 15 (2.85%) Ruckus Wireless
12 14 (2.66%) Red Hat
13 13 (2.47%) Tektronix
14 11 (2.09%) Dell
15 9 (1.71%) LexisNexis