Period
to 19 November 2017

The median annual salary for a Senior Support Analyst was £37,500 in advertised job vacancies in England during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Senior Support Analyst
UK > England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 919 899 983
Rank change year-on-year -20 +84 +22
Permanent jobs requiring a Senior Support Analyst 229 291 284
As % of all permanent IT jobs advertised in England 0.14% 0.16% 0.14%
As % of the Job Titles category 0.14% 0.17% 0.14%
Number of salaries quoted 199 244 230
England median annual salary £37,500 £40,000 £42,500
Median salary % change year-on-year -6.25% -5.88% +11.84%
10th Percentile £25,750 £29,225 £31,250
90th Percentile £65,000 £62,500 £67,500
UK median annual salary £37,500 £40,000 £42,500
% change year-on-year -6.25% -5.88% +11.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 159903 171823 198391
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.50%
Number of salaries quoted 129207 145031 166378
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Senior Support Analyst
Job Vacancy Trend in England

Job postings that featured Senior Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Senior Support Analyst in England

Senior Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Support Analyst in England.

Salary trend for Senior Support Analyst in England

Senior Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Senior Support Analyst in England over the 6 months to 19 November 2017.

Salary histogram for Senior Support Analyst in England

Senior Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Support Analyst within the England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -39 83 £47,500 - 1
South East +42 47 £37,500 -11.76% 2
East of England +33 30 £36,500 +14.06% 1
Midlands +40 27 £33,250 -2.21% 2
South West +28 23 £37,500 +7.14% 1
West Midlands +17 20 £33,250 -2.21% 1
North of England -30 19 £27,500 -19.12% 1
Yorkshire +2 13 £25,500 -20.31%
East Midlands +38 7 £29,250 -19.31% 1
North West -12 6 £30,000 -14.29% 1
Senior Support Analyst
UK

Senior Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 November 2017, Senior Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Senior Support Analyst in the job title.

1 144 (62.88%) Windows
2 97 (42.36%) Microsoft
3 85 (37.12%) Active Directory
4 71 (31.00%) SQL
5 62 (27.07%) ITIL
6 61 (26.64%) VMware
7 59 (25.76%) SQL Server
8 52 (22.71%) VMware Infrastructure
9 50 (21.83%) Windows Server 2012
9 50 (21.83%) Windows Server
10 48 (20.96%) Linux
11 47 (20.52%) Finance
12 43 (18.78%) MS Exchange
13 42 (18.34%) Oracle
13 42 (18.34%) Office 365
13 42 (18.34%) Microsoft Azure
14 39 (17.03%) CRM
15 38 (16.59%) Manufacturing
16 35 (15.28%) DevOps
17 34 (14.85%) Retail
17 34 (14.85%) MySQL
17 34 (14.85%) Java
17 34 (14.85%) Microsoft Office
18 32 (13.97%) Mentoring
19 31 (13.54%) DNS
19 31 (13.54%) Citrix
20 30 (13.10%) Tomcat
21 29 (12.66%) LAN
21 29 (12.66%) HTML
22 27 (11.79%) Web Services

Senior Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (18.78%) MS Exchange
2 30 (13.10%) Tomcat
3 22 (9.61%) JBoss
4 18 (7.86%) IIS
4 18 (7.86%) SharePoint
5 16 (6.99%) Exchange Server 2010
6 9 (3.93%) Apache
7 4 (1.75%) Skype for Business
8 2 (0.87%) Umbraco
9 1 (0.44%) BizTalk Server
9 1 (0.44%) CMS
9 1 (0.44%) iPlanet
9 1 (0.44%) SharePoint 2013
9 1 (0.44%) WebSphere
Applications
1 34 (14.85%) Microsoft Office
2 5 (2.18%) Microsoft Excel
3 3 (1.31%) Microsoft PowerPoint
4 1 (0.44%) Camtasia
4 1 (0.44%) CATIA
4 1 (0.44%) MS Visio
4 1 (0.44%) Siemens NX
4 1 (0.44%) Windchill
Business Applications
1 21 (9.17%) Oracle EBS
2 11 (4.80%) Dynamics CRM
3 8 (3.49%) SAP MM
4 6 (2.62%) Dynamics NAV
5 3 (1.31%) ION MarketView
6 2 (0.87%) Endur
6 2 (0.87%) GoldMine
7 1 (0.44%) CSG Singleview
7 1 (0.44%) Salesforce.com CRM
Cloud Services
1 42 (18.34%) Microsoft Azure
1 42 (18.34%) Office 365
2 25 (10.92%) Amazon AWS
3 5 (2.18%) IaaS
3 5 (2.18%) SaaS
4 3 (1.31%) PaaS
5 1 (0.44%) Cloud Computing
Communications & Networking
1 31 (13.54%) DNS
2 29 (12.66%) LAN
3 27 (11.79%) DHCP
3 27 (11.79%) VPN
4 25 (10.92%) TCP/IP
5 22 (9.61%) Firewall
6 20 (8.73%) WAN
7 14 (6.11%) SAN
7 14 (6.11%) SSL
7 14 (6.11%) VLAN
8 10 (4.37%) MPLS
8 10 (4.37%) Remote Desktop
8 10 (4.37%) Wireless
9 9 (3.93%) Cisco ASA
9 9 (3.93%) Cisco PIX
10 8 (3.49%) Wi-Fi
11 5 (2.18%) DDNS
11 5 (2.18%) Unified Communications
11 5 (2.18%) WLAN
12 4 (1.75%) VoIP
Database & Business Intelligence
1 59 (25.76%) SQL Server
2 34 (14.85%) MySQL
3 12 (5.24%) SQL Server 2008
4 9 (3.93%) SQL Server 2005
4 9 (3.93%) SQL Server 2012
5 4 (1.75%) BusinessObjects
5 4 (1.75%) Crystal Reports
5 4 (1.75%) SQL Server Integration Services
5 4 (1.75%) SQL Server Reporting Services
6 3 (1.31%) Relational Database
7 1 (0.44%) Azure SQL Database
7 1 (0.44%) Electronic Patient Records
7 1 (0.44%) Ingres
7 1 (0.44%) MS Access
7 1 (0.44%) Oracle Database
7 1 (0.44%) SQL Server 2016
Development Applications
1 21 (9.17%) Oracle Forms
2 1 (0.44%) Subversion
General
1 47 (20.52%) Finance
2 38 (16.59%) Manufacturing
3 34 (14.85%) Retail
4 10 (4.37%) Banking
4 10 (4.37%) Telecoms
5 9 (3.93%) Back Office
5 9 (3.93%) Front Office
6 8 (3.49%) Electronics
6 8 (3.49%) Marketing
7 6 (2.62%) Investment Banking
8 3 (1.31%) Legal
8 3 (1.31%) Retail Banking
9 2 (0.87%) Advertising
10 1 (0.44%) Billing
10 1 (0.44%) Financial Institution
10 1 (0.44%) French Language
10 1 (0.44%) Games
10 1 (0.44%) Law
10 1 (0.44%) Multimedia
10 1 (0.44%) Publishing
Libraries, Frameworks & Software Standards
1 29 (12.66%) HTML
2 27 (11.79%) Web Services
3 23 (10.04%) CSS
3 23 (10.04%) XML
4 22 (9.61%) J2EE
5 21 (9.17%) Hibernate
5 21 (9.17%) JBoss Seam
5 21 (9.17%) JSON
5 21 (9.17%) Spring
5 21 (9.17%) Struts
5 21 (9.17%) XHTML
5 21 (9.17%) XSLT
6 12 (5.24%) EDI
7 6 (2.62%) .NET
7 6 (2.62%) FIX Protocol
8 3 (1.31%) ASP.NET
9 1 (0.44%) HTML5
9 1 (0.44%) jQuery
9 1 (0.44%) Software Packaging
9 1 (0.44%) Visualforce
Miscellaneous
1 17 (7.42%) Analytical Skills
2 11 (4.80%) Fixed Income
2 11 (4.80%) iPad
3 8 (3.49%) EPoS
3 8 (3.49%) Equities
4 7 (3.06%) Blackberry
4 7 (3.06%) iPhone
5 6 (2.62%) Computer Science
6 5 (2.18%) Replication
7 4 (1.75%) CCTV
8 3 (1.31%) Enterprise Software
8 3 (1.31%) Foreign Exchange (FX)
8 3 (1.31%) Hedge funds
9 2 (0.87%) Clustering
9 2 (0.87%) Cyber Attack
9 2 (0.87%) DataPower
9 2 (0.87%) Distributed Denial-of-Service
9 2 (0.87%) Driving Licence
9 2 (0.87%) PKI
9 2 (0.87%) Social Media
Operating Systems
1 144 (62.88%) Windows
2 50 (21.83%) Windows Server
2 50 (21.83%) Windows Server 2012
3 48 (20.96%) Linux
4 23 (10.04%) Unix
4 23 (10.04%) Windows Server 2008
5 21 (9.17%) Windows 7
6 17 (7.42%) Windows 10
7 15 (6.55%) Red Hat Enterprise Linux
8 13 (5.68%) Android
8 13 (5.68%) Windows Server 2003
9 7 (3.06%) Apple iOS
9 7 (3.06%) Solaris
9 7 (3.06%) Windows NT
10 5 (2.18%) Windows Phone
11 2 (0.87%) Mac OS
11 2 (0.87%) Windows 8
12 1 (0.44%) CentOS
12 1 (0.44%) Windows 2000 Server
12 1 (0.44%) Windows XP
Processes & Methodologies
1 62 (27.07%) ITIL
2 39 (17.03%) CRM
3 35 (15.28%) DevOps
4 32 (13.97%) Mentoring
5 25 (10.92%) Asset Management
6 21 (9.17%) Multithreading
6 21 (9.17%) OO
6 21 (9.17%) Regression Testing
6 21 (9.17%) Stress Testing
6 21 (9.17%) Test Automation
7 15 (6.55%) Workflow
8 14 (6.11%) Change Management
8 14 (6.11%) Problem Management
8 14 (6.11%) Software Asset Management
9 11 (4.80%) Disaster Recovery
9 11 (4.80%) Service Delivery
9 11 (4.80%) Service Management
9 11 (4.80%) Stakeholder Management
10 10 (4.37%) Incident Management
10 10 (4.37%) Proactive Monitoring
Programming Languages
1 71 (31.00%) SQL
2 34 (14.85%) Java
3 16 (6.99%) Perl
4 14 (6.11%) C#
5 13 (5.68%) PowerShell
6 12 (5.24%) Python
7 9 (3.93%) VB
8 7 (3.06%) JavaScript
8 7 (3.06%) T-SQL
9 5 (2.18%) PHP
9 5 (2.18%) Ruby
10 1 (0.44%) Apex Code
10 1 (0.44%) C-shell
10 1 (0.44%) Korn
10 1 (0.44%) PL/SQL
10 1 (0.44%) Shell Script
Qualifications
1 21 (9.17%) Microsoft Certification
2 18 (7.86%) CCNA
2 18 (7.86%) Cisco Certification
3 13 (5.68%) Degree
4 10 (4.37%) A+ Certification
4 10 (4.37%) MCSE
5 9 (3.93%) ITIL Certification
5 9 (3.93%) MCP
6 6 (2.62%) MCSA
7 5 (2.18%) VMware Certified Professional (VCP)
8 3 (1.31%) SC Cleared
8 3 (1.31%) Security Cleared
9 2 (0.87%) CCENT
9 2 (0.87%) DV Cleared
9 2 (0.87%) GIAC
9 2 (0.87%) SANS
10 1 (0.44%) CFA
10 1 (0.44%) Computer Science Degree
10 1 (0.44%) MCITP
Quality Assurance & Compliance
1 24 (10.48%) SLA
2 2 (0.87%) GDPR
3 1 (0.44%) HL7
3 1 (0.44%) P3O
3 1 (0.44%) PCI DSS
3 1 (0.44%) PMO
3 1 (0.44%) QA
System Software
1 85 (37.12%) Active Directory
2 52 (22.71%) VMware Infrastructure
3 20 (8.73%) vSphere
4 14 (6.11%) Terminal Services
4 14 (6.11%) VMware ESXi
5 13 (5.68%) Hyper-V
6 11 (4.80%) XenApp
7 10 (4.37%) XenServer
8 9 (3.93%) KVM
8 9 (3.93%) VMware Workstation
9 7 (3.06%) Virtual Desktop
9 7 (3.06%) XenDesktop
10 1 (0.44%) Docker
10 1 (0.44%) Virtual Machines
Systems Management
1 25 (10.92%) WSUS
2 18 (7.86%) SCCM
2 18 (7.86%) vCenter Server
3 9 (3.93%) ZABBIX
4 6 (2.62%) Backup Exec
4 6 (2.62%) SCOM
5 4 (1.75%) Microsoft Data Protection Manager
6 3 (1.31%) Control-M
7 2 (0.87%) EnCase
7 2 (0.87%) Host Intrusion Detection System
7 2 (0.87%) NetBackup
7 2 (0.87%) Network Intrusion Detection System
8 1 (0.44%) Ansible
8 1 (0.44%) Microsoft Clustering
8 1 (0.44%) Microsoft Intune
8 1 (0.44%) ServiceCenter
8 1 (0.44%) Systems Management Server (SMS)
Vendors
1 97 (42.36%) Microsoft
2 61 (26.64%) VMware
3 42 (18.34%) Oracle
4 31 (13.54%) Citrix
5 18 (7.86%) SAP
6 16 (6.99%) Sybase
7 14 (6.11%) Cisco
7 14 (6.11%) Red Hat
8 13 (5.68%) HP
9 9 (3.93%) F5
9 9 (3.93%) McAfee
10 8 (3.49%) Veeam
11 7 (3.06%) Symantec
12 5 (2.18%) 3PAR
12 5 (2.18%) Acronis
12 5 (2.18%) Barracuda Networks
12 5 (2.18%) CommVault
12 5 (2.18%) Xerox
13 4 (1.75%) Dell
13 4 (1.75%) IBM