Period
to 20 November 2017

The median annual salary for a Technical Support was £25,000 in advertised job vacancies in Manchester during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
North West > Manchester
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 235 267 210
Rank change year-on-year +32 -57 +35
Permanent jobs requiring a Technical Support 60 21 69
As % of all permanent IT jobs advertised in Manchester 0.75% 0.29% 0.93%
As % of the Job Titles category 0.77% 0.29% 0.96%
Number of salaries quoted 52 17 58
Manchester median annual salary £25,000 £35,000 £26,250
Median salary % change year-on-year -28.57% +33.33% -4.55%
10th Percentile £21,250 £19,000 £19,000
90th Percentile £40,000 £46,450 £44,500
North West median annual salary £25,000 £30,250 £26,500
% change year-on-year -17.36% +14.15% -3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7744 7174 7198
% of permanent IT jobs with a recognized job title 97.36% 97.42% 96.60%
Number of salaries quoted 6439 6158 5993
Manchester median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% +6.67%
10th Percentile £26,000 £26,250 £24,500
90th Percentile £65,000 £62,500 £58,750
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

Technical Support
Job Vacancy Trend in Manchester

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Technical Support in Manchester

Technical Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Manchester.

Salary trend for Technical Support in Manchester

Technical Support
Salary Histogram in Manchester

The salary distribution of IT jobs citing Technical Support in Manchester over the 6 months to 20 November 2017.

Salary histogram for Technical Support in Manchester

Technical Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Manchester region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport - 7 £27,500 -
Rochdale +20 3 £22,000 +12.82% 1
Cheadle - 3 £29,000 -
Bury - 2 £18,000 -
Technical Support
North West

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 20 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring Technical Support in the job title.

1 32 (53.33%) Windows
2 28 (46.67%) Microsoft
3 25 (41.67%) Active Directory
4 22 (36.67%) Degree
5 18 (30.00%) Office 365
6 17 (28.33%) TCP/IP
7 16 (26.67%) SCCM
8 14 (23.33%) Windows Server
9 13 (21.67%) VMware
9 13 (21.67%) Microsoft Office
9 13 (21.67%) Cisco
10 12 (20.00%) Data Centre
11 11 (18.33%) HTML
12 10 (16.67%) WAN
12 10 (16.67%) LAN
12 10 (16.67%) Linux
12 10 (16.67%) Internet
12 10 (16.67%) Microsoft Certification
13 9 (15.00%) ITIL
14 8 (13.33%) MySQL
14 8 (13.33%) CRM
14 8 (13.33%) SLA
14 8 (13.33%) Bash Shell
15 7 (11.67%) Open Source
15 7 (11.67%) Samba
15 7 (11.67%) Information Security
15 7 (11.67%) Network Security
15 7 (11.67%) Apache
15 7 (11.67%) Tomcat
16 6 (10.00%) ODBC

Technical Support Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.67%) Apache
1 7 (11.67%) Tomcat
2 5 (8.33%) MS Exchange
3 3 (5.00%) IIS
4 2 (3.33%) Exchange Server 2010
5 1 (1.67%) Exchange Server 2007
Applications
1 13 (21.67%) Microsoft Office
2 1 (1.67%) MS Visio
Business Applications
1 1 (1.67%) Dynamics CRM
1 1 (1.67%) Dynamics GP
Cloud Services
1 18 (30.00%) Office 365
2 4 (6.67%) Amazon AWS
2 4 (6.67%) Microsoft Azure
3 2 (3.33%) GitHub
4 1 (1.67%) Mimecast
Communications & Networking
1 17 (28.33%) TCP/IP
2 10 (16.67%) Internet
2 10 (16.67%) LAN
2 10 (16.67%) WAN
3 7 (11.67%) Network Security
4 4 (6.67%) SAN
5 3 (5.00%) ADSL
5 3 (5.00%) DHCP
5 3 (5.00%) DNS
5 3 (5.00%) Firewall
5 3 (5.00%) FTP
5 3 (5.00%) PSTN
5 3 (5.00%) VLAN
6 2 (3.33%) VoIP
7 1 (1.67%) IP Telephony
Database & Business Intelligence
1 8 (13.33%) MySQL
2 6 (10.00%) SQL Server
3 2 (3.33%) NoSQL
Development Applications
1 2 (3.33%) Git (software)
2 1 (1.67%) Visual Studio
General
1 5 (8.33%) Manufacturing
2 2 (3.33%) Automotive
2 2 (3.33%) Finance
2 2 (3.33%) Law
2 2 (3.33%) Legal
2 2 (3.33%) Telecoms
3 1 (1.67%) Advertising
Libraries, Frameworks & Software Standards
1 11 (18.33%) HTML
2 6 (10.00%) ODBC
3 4 (6.67%) .NET
4 2 (3.33%) HTML5
5 1 (1.67%) Middleware
5 1 (1.67%) XML
Miscellaneous
1 12 (20.00%) Data Centre
2 5 (8.33%) Analytical Skills
2 5 (8.33%) Life Science
3 2 (3.33%) Computer Science
3 2 (3.33%) Cyber Attack
3 2 (3.33%) iPhone
4 1 (1.67%) Fat Client
4 1 (1.67%) iPad
4 1 (1.67%) Management Information System
4 1 (1.67%) Thin Client
Operating Systems
1 32 (53.33%) Windows
2 14 (23.33%) Windows Server
3 10 (16.67%) Linux
4 5 (8.33%) Windows 7
5 4 (6.67%) Windows 10
6 3 (5.00%) Windows Server 2012
7 2 (3.33%) Android
7 2 (3.33%) Windows 8
8 1 (1.67%) Red Hat Enterprise Linux
8 1 (1.67%) Unix
8 1 (1.67%) Windows Server 2008
8 1 (1.67%) Windows XP
Processes & Methodologies
1 9 (15.00%) ITIL
2 8 (13.33%) CRM
3 7 (11.67%) Information Security
3 7 (11.67%) Open Source
4 5 (8.33%) Service Delivery
5 4 (6.67%) Agile Software Development
5 4 (6.67%) DevOps
5 4 (6.67%) Test Management
5 4 (6.67%) Transition Management
6 3 (5.00%) Chat Support
6 3 (5.00%) Coaching
6 3 (5.00%) Service Management
7 2 (3.33%) Business Continuity
7 2 (3.33%) Business Continuity Planning
7 2 (3.33%) Collaborative Working
7 2 (3.33%) Continuous Improvement
8 1 (1.67%) Capacity Management
8 1 (1.67%) IT Strategy
8 1 (1.67%) Proactive Monitoring
8 1 (1.67%) Root Cause Analysis
Programming Languages
1 8 (13.33%) Bash Shell
2 6 (10.00%) Korn
2 6 (10.00%) PowerShell
2 6 (10.00%) Shell Script
2 6 (10.00%) SQL
3 2 (3.33%) C
3 2 (3.33%) C++
3 2 (3.33%) Java
3 2 (3.33%) Perl
3 2 (3.33%) PHP
3 2 (3.33%) Python
3 2 (3.33%) Ruby
4 1 (1.67%) Erlang
4 1 (1.67%) Go
4 1 (1.67%) T-SQL
4 1 (1.67%) VB.NET
Qualifications
1 22 (36.67%) Degree
2 10 (16.67%) Microsoft Certification
3 4 (6.67%) A+ Certification
3 4 (6.67%) MCSA
4 3 (5.00%) MCP
4 3 (5.00%) MCSE
5 2 (3.33%) Computer Science Degree
5 2 (3.33%) ITIL Certification
6 1 (1.67%) ACSP
6 1 (1.67%) HP AIS
6 1 (1.67%) Network+ Certification
6 1 (1.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (13.33%) SLA
2 2 (3.33%) PCI DSS
3 1 (1.67%) ISO/IEC 27001
System Software
1 25 (41.67%) Active Directory
2 7 (11.67%) Samba
3 6 (10.00%) Hyper-V
4 2 (3.33%) Terminal Services
4 2 (3.33%) VMware ESXi
5 1 (1.67%) vSphere
Systems Management
1 16 (26.67%) SCCM
2 1 (1.67%) Systems Management Server (SMS)
Vendors
1 28 (46.67%) Microsoft
2 13 (21.67%) Cisco
2 13 (21.67%) VMware
3 6 (10.00%) Citrix
4 4 (6.67%) Sun
4 4 (6.67%) Xerox
5 2 (3.33%) ServiceNow
6 1 (1.67%) Apple
6 1 (1.67%) Avaya
6 1 (1.67%) HP
6 1 (1.67%) Red Hat
6 1 (1.67%) SolarWinds
6 1 (1.67%) Veeam