Help Desk Analyst Jobs in the Midlands

Help Desk Analyst
England > Midlands

The median Help Desk Analyst salary in the Midlands is £26,250 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 247 292 297
Rank change year-on-year +45 +5 +59
Permanent jobs requiring a Help Desk Analyst 15 33 18
As % of all permanent jobs advertised in the Midlands 0.21% 0.28% 0.19%
As % of the Job Titles category 0.23% 0.29% 0.22%
Number of salaries quoted 15 33 16
10th Percentile £22,150 - £20,625
25th Percentile £24,250 £14,620 £21,906
Median annual salary (50th Percentile) £26,250 £23,000 £32,000
Median % change year-on-year +14.13% -28.13% +12.28%
75th Percentile £28,750 £27,250 £32,438
90th Percentile - - £33,750
England median annual salary £27,500 £26,500 £27,500
% change year-on-year +3.77% -3.64% -

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,509 11,196 8,307
% of permanent jobs with a recognized job title 92.17% 94.29% 89.68%
Number of salaries quoted 2,841 8,341 4,661
10th Percentile £27,250 £26,250 £29,000
25th Percentile £33,750 £33,750 £37,500
Median annual salary (50th Percentile) £49,000 £47,500 £52,500
Median % change year-on-year +3.16% -9.52% +5.00%
75th Percentile £63,500 £60,741 £67,500
90th Percentile £75,000 £75,000 £77,500
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

Help Desk Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Help Desk Analyst in the Midlands

Help Desk Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Help Desk Analyst in the Midlands.

Salary trend for Help Desk Analyst in the Midlands

Help Desk Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the Midlands region over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +50 9 £27,500 +3.77% 1
West Midlands +36 6 £24,000 +4.35%
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 9 May 2025, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Help Desk Analyst in the job title.

1 9 (60.00%) Customer Service
2 7 (46.67%) Social Skills
2 7 (46.67%) Azure
2 7 (46.67%) Microsoft 365
2 7 (46.67%) Active Directory
3 6 (40.00%) Problem-Solving
4 5 (33.33%) VoIP
4 5 (33.33%) Microsoft
4 5 (33.33%) Apple iOS
4 5 (33.33%) Android
4 5 (33.33%) Entra ID
5 4 (26.67%) Analytical Skills
5 4 (26.67%) Inclusion and Diversity
6 3 (20.00%) A+ Certification
6 3 (20.00%) Network+ Certification
7 2 (13.33%) AWS
7 2 (13.33%) Continuous Improvement
7 2 (13.33%) Mobile Device Management
7 2 (13.33%) ServiceNow
7 2 (13.33%) Proactive Monitoring
7 2 (13.33%) OneDrive
7 2 (13.33%) Data Centre
7 2 (13.33%) Lotus
7 2 (13.33%) Microsoft Office
7 2 (13.33%) ITIL
7 2 (13.33%) Windows
7 2 (13.33%) IBM Notes
7 2 (13.33%) SharePoint
7 2 (13.33%) Asset Management
7 2 (13.33%) Knowledge Management

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) IBM Notes
1 2 (13.33%) SharePoint
Applications
1 2 (13.33%) Microsoft Office
Cloud Services
1 7 (46.67%) Azure
1 7 (46.67%) Microsoft 365
2 5 (33.33%) Entra ID
3 2 (13.33%) AWS
3 2 (13.33%) OneDrive
Communications & Networking
1 5 (33.33%) VoIP
General
1 7 (46.67%) Social Skills
2 4 (26.67%) Analytical Skills
2 4 (26.67%) Inclusion and Diversity
3 2 (13.33%) Finance
Miscellaneous
1 2 (13.33%) Data Centre
1 2 (13.33%) Onboarding
Operating Systems
1 5 (33.33%) Android
1 5 (33.33%) Apple iOS
2 2 (13.33%) Windows
Processes & Methodologies
1 9 (60.00%) Customer Service
2 6 (40.00%) Problem-Solving
3 2 (13.33%) Antivirus Management
3 2 (13.33%) Asset Management
3 2 (13.33%) Continuous Improvement
3 2 (13.33%) ITIL
3 2 (13.33%) ITSM
3 2 (13.33%) Knowledge Management
3 2 (13.33%) Mobile Device Management
3 2 (13.33%) Proactive Monitoring
Qualifications
1 3 (20.00%) A+ Certification
1 3 (20.00%) Network+ Certification
System Software
1 7 (46.67%) Active Directory
Vendors
1 5 (33.33%) Microsoft
2 2 (13.33%) Lotus
2 2 (13.33%) ServiceNow