The median annual salary for a Help Desk Analyst was £20,163 in advertised job vacancies in the West Midlands during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
England / West Midlands
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 206 229 202
Rank change year-on-year +23 -27  
Permanent jobs requiring a Help Desk Analyst 9 17 14
As % of all permanent IT jobs advertised in the West Midlands 0.19% 0.28% 0.27%
As % of the Job Titles category 0.20% 0.29% 0.28%
Number of salaries quoted 8 13 14
Median salary £20,163 £18,500 £20,000
Median salary % change year-on-year +8.98% -7.50%  
90% offered a salary of more than £19,000 £17,100 £17,875
10% offered a salary of more than £25,250 £20,800 £20,774
UK excluding London median salary £21,000 £21,000 £21,750
% change year-on-year - -3.44%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4575 5932 4964
As % of all permanent IT job vacancies advertised in the West Midlands 96.89% 96.39% 96.65%
Number of salaries quoted 3785 4827 4246
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Help Desk Analyst in the job title.

Job vacancy trend for Help Desk Analyst in the West Midlands

Help Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in the West Midlands.

Salary trend for Help Desk Analyst in the West Midlands

Help Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +20 6 £22,000 +25.71%
Coventry +18 2 £19,000 -9.52% 3
Solihull -8 2 £20,163 +0.81%
Staffordshire +6 1 £25,000 +33.33%
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 27 March 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Help Desk Analyst in the job title.

1 8 (66.67%) Active Directory
2 7 (58.33%) Microsoft
2 7 (58.33%) Windows
3 4 (33.33%) LAN
3 4 (33.33%) WAN
3 4 (33.33%) Windows 7
4 3 (25.00%) SLA
5 2 (16.67%) Cisco
5 2 (16.67%) SharePoint
5 2 (16.67%) Citrix
5 2 (16.67%) Terminal Services
5 2 (16.67%) Internet
5 2 (16.67%) VPN
5 2 (16.67%) MS Excel
5 2 (16.67%) ITIL
5 2 (16.67%) Unix
5 2 (16.67%) Video Conferencing
5 2 (16.67%) Mac OS
5 2 (16.67%) Asterisk PBX
5 2 (16.67%) Office 365
5 2 (16.67%) Windows 8
5 2 (16.67%) Windows 10
6 1 (8.33%) Analytical Skills
6 1 (8.33%) Driving Licence
6 1 (8.33%) VMware Infrastructure
6 1 (8.33%) Degree
6 1 (8.33%) Stakeholder Management
6 1 (8.33%) VMware
6 1 (8.33%) Linux
6 1 (8.33%) CRM

Help Desk Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (16.67%) SharePoint
Applications
1 2 (16.67%) MS Excel
Cloud Services
1 2 (16.67%) Office 365
Communications & Networking
1 4 (33.33%) LAN
1 4 (33.33%) WAN
2 2 (16.67%) Asterisk PBX
2 2 (16.67%) Internet
2 2 (16.67%) VPN
Miscellaneous
1 2 (16.67%) Video Conferencing
2 1 (8.33%) Analytical Skills
2 1 (8.33%) Driving Licence
Operating Systems
1 7 (58.33%) Windows
2 4 (33.33%) Windows 7
3 2 (16.67%) Mac OS
3 2 (16.67%) Unix
3 2 (16.67%) Windows 10
3 2 (16.67%) Windows 8
4 1 (8.33%) Linux
Processes & Methodologies
1 2 (16.67%) ITIL
2 1 (8.33%) CRM
2 1 (8.33%) Stakeholder Management
Qualifications
1 1 (8.33%) Degree
1 1 (8.33%) ITIL Certification
Quality Assurance & Compliance
1 3 (25.00%) SLA
System Software
1 8 (66.67%) Active Directory
2 2 (16.67%) Terminal Services
3 1 (8.33%) VMware Infrastructure
Vendors
1 7 (58.33%) Microsoft
2 2 (16.67%) Cisco
2 2 (16.67%) Citrix
3 1 (8.33%) VMware
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: 3 days ago