Help Desk Support Jobs in the Midlands

Help Desk Support
England > Midlands

The median Help Desk Support salary in the Midlands is £24,000 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 286 307 345
Rank change year-on-year +21 +38 -71
Permanent jobs requiring a Help Desk Support 27 10 9
As % of all permanent jobs advertised in the Midlands 0.23% 0.10% 0.083%
As % of the Job Titles category 0.25% 0.12% 0.087%
Number of salaries quoted 21 10 8
10th Percentile £21,250 £21,800 £19,700
25th Percentile £22,350 £22,625 £25,813
Median annual salary (50th Percentile) £24,000 £26,500 £28,500
Median % change year-on-year -9.43% -7.02% +14.00%
75th Percentile £24,250 £33,750 £29,250
90th Percentile £27,000 - -
England median annual salary £24,000 £26,000 £26,000
% change year-on-year -7.69% - -1.89%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 10,915 8,626 10,315
% of permanent jobs with a recognized job title 94.25% 89.38% 94.79%
Number of salaries quoted 8,220 4,767 7,141
10th Percentile £26,250 £29,000 £27,500
25th Percentile £33,750 £37,500 £36,250
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,500 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

Help Desk Support
Job Vacancy Trend in the Midlands

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Help Desk Support in the Midlands

Help Desk Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Help Desk Support in the Midlands.

Salary trend for Help Desk Support in the Midlands

Help Desk Support
Salary Histogram in the Midlands

Salary distribution for jobs citing Help Desk Support in the Midlands over the 6 months to 24 April 2024.

Salary histogram for Help Desk Support in the Midlands

Help Desk Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the Midlands region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +45 21 £23,500 -27.69% 1
East Midlands -13 6 £25,500 +15.91% 2
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 24 April 2024, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Help Desk Support in the job title.

1 14 (51.85%) Problem-Solving
2 12 (44.44%) Social Skills
3 11 (40.74%) Microsoft
4 10 (37.04%) Microsoft Office
4 10 (37.04%) Microsoft 365
5 8 (29.63%) Customer Service
6 7 (25.93%) SQL
7 6 (22.22%) MPLS
7 6 (22.22%) LAN
7 6 (22.22%) PostgreSQL
7 6 (22.22%) Firewall
7 6 (22.22%) Wireless
7 6 (22.22%) Finance
7 6 (22.22%) CCTV
7 6 (22.22%) SD-WAN
7 6 (22.22%) Virtual Machines
7 6 (22.22%) Cyber Essentials
7 6 (22.22%) Cyber Essentials PLUS
7 6 (22.22%) Local Government
7 6 (22.22%) Azure
7 6 (22.22%) Entra ID
7 6 (22.22%) Data Centre
8 4 (14.81%) Degree
9 3 (11.11%) Microsoft Exchange
9 3 (11.11%) Active Directory
9 3 (11.11%) ITIL
9 3 (11.11%) Windows
9 3 (11.11%) Self-Motivation
10 2 (7.41%) Onboarding
10 2 (7.41%) Customer Retention

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.11%) Microsoft Exchange
2 1 (3.70%) SharePoint
Applications
1 10 (37.04%) Microsoft Office
2 2 (7.41%) Microsoft Excel
2 2 (7.41%) Microsoft PowerPoint
3 1 (3.70%) Spreadsheet
Cloud Services
1 10 (37.04%) Microsoft 365
2 6 (22.22%) Azure
2 6 (22.22%) Entra ID
3 2 (7.41%) Dynamics 365
Communications & Networking
1 6 (22.22%) Firewall
1 6 (22.22%) LAN
1 6 (22.22%) MPLS
1 6 (22.22%) SD-WAN
1 6 (22.22%) Wireless
2 1 (3.70%) TCP/IP
Database & Business Intelligence
1 6 (22.22%) PostgreSQL
General
1 12 (44.44%) Social Skills
2 6 (22.22%) Finance
2 6 (22.22%) Local Government
3 2 (7.41%) Aerospace
3 2 (7.41%) Automotive
Miscellaneous
1 6 (22.22%) CCTV
1 6 (22.22%) Data Centre
2 3 (11.11%) Self-Motivation
3 2 (7.41%) Mobile App
3 2 (7.41%) Onboarding
Operating Systems
1 3 (11.11%) Windows
2 2 (7.41%) Windows 10
3 1 (3.70%) Windows Server
Processes & Methodologies
1 14 (51.85%) Problem-Solving
2 8 (29.63%) Customer Service
3 3 (11.11%) ITIL
4 2 (7.41%) Customer Retention
5 1 (3.70%) B2B
5 1 (3.70%) Customer Experience
5 1 (3.70%) Email Filtering
5 1 (3.70%) Fintech
5 1 (3.70%) Impact Assessments
5 1 (3.70%) Kalman Filter
5 1 (3.70%) Service Delivery
Programming Languages
1 7 (25.93%) SQL
Qualifications
1 4 (14.81%) Degree
2 2 (7.41%) HNC
Quality Assurance & Compliance
1 6 (22.22%) Cyber Essentials
1 6 (22.22%) Cyber Essentials PLUS
2 1 (3.70%) SLA
System Software
1 6 (22.22%) Virtual Machines
2 3 (11.11%) Active Directory
3 1 (3.70%) VMware Infrastructure
3 1 (3.70%) VMware Server
3 1 (3.70%) VMware Workstation
Vendors
1 11 (40.74%) Microsoft
2 2 (7.41%) Siemens
3 1 (3.70%) CrowdStrike
3 1 (3.70%) Cylance
3 1 (3.70%) VMware