Period
to 28 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 28 October 2021 with a comparison to the same period in the previous 2 years.

ITIL
England > North East
6 months to
28 Oct 2021
Same period 2020 Same period 2019
Rank 37 20 14
Rank change year-on-year -17 -6 +18
Permanent jobs citing ITIL 73 61 143
As % of all permanent jobs advertised in the North East 5.84% 8.79% 12.73%
As % of the Processes & Methodologies category 6.30% 9.43% 13.70%
Number of salaries quoted 62 56 107
10th Percentile £22,075 £21,250 £20,000
25th Percentile £27,375 £28,188 £23,375
Median annual salary (50th Percentile) £37,500 £40,000 £36,404
Median % change year-on-year -6.25% +9.88% +12.88%
75th Percentile £58,438 £47,500 £45,000
90th Percentile £77,500 £57,500 £63,214
England median annual salary £46,300 £48,462 £45,000
% change year-on-year -4.46% +7.69% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,159 647 1,044
As % of all permanent IT jobs advertised in the North East 92.79% 93.23% 92.97%
Number of salaries quoted 876 573 797
10th Percentile £26,125 £28,750 £26,500
25th Percentile £32,500 £33,750 £32,500
Median annual salary (50th Percentile) £45,000 £45,000 £42,500
Median % change year-on-year - +5.88% +6.25%
75th Percentile £56,750 £55,000 £52,500
90th Percentile £66,250 £63,750 £62,500
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% -

ITIL
Job Vacancy Trend in the North East

Job postings citing ITIL as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for ITIL in the North East

ITIL
Salary Trend in the North East

3-month moving average salary quoted in jobs citing ITIL in the North East.

Salary trend for ITIL in the North East

ITIL
Salary Histogram in the North East

Salary distribution for jobs citing ITIL in the North East over the 6 months to 28 October 2021.

Salary histogram for ITIL in the North East

ITIL
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the North East region over the 6 months to 28 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -19 49 £42,750 +0.59% 20
Durham -7 23 £35,000 +28.09% 5
ITIL
England

For the 6 months to 28 October 2021, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for ITIL.

1 33 (45.21%) Service Management
2 31 (42.47%) Service Delivery
3 28 (38.36%) Microsoft
4 24 (32.88%) Social Skills
5 20 (27.40%) Windows
6 19 (26.03%) Active Directory
6 19 (26.03%) Problem-Solving
7 18 (24.66%) Incident Management
8 17 (23.29%) Continuous Improvement
9 16 (21.92%) ITSM
10 15 (20.55%) Azure
10 15 (20.55%) Agile Software Development
11 14 (19.18%) SLA
11 14 (19.18%) Windows Server
12 13 (17.81%) ITIL Certification
13 12 (16.44%) VMware
13 12 (16.44%) Analytical Skills
14 11 (15.07%) Microsoft 365
15 10 (13.70%) Citrix
15 10 (13.70%) DNS
16 9 (12.33%) Business Intelligence
16 9 (12.33%) DHCP
16 9 (12.33%) SQL
16 9 (12.33%) Management Information System
16 9 (12.33%) Change Management
16 9 (12.33%) Degree
16 9 (12.33%) Security Cleared
16 9 (12.33%) VMware Infrastructure
17 8 (10.96%) Hyper-V
17 8 (10.96%) Problem Management

ITIL
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.85%) SharePoint
2 4 (5.48%) Skype for Business
3 2 (2.74%) MS Exchange
3 2 (2.74%) Tomcat
4 1 (1.37%) Exchange Server 2010
4 1 (1.37%) Exchange Server 2013
Applications
1 2 (2.74%) Microsoft Office
2 1 (1.37%) Microsoft Excel
2 1 (1.37%) Microsoft PowerPoint
Business Applications
1 4 (5.48%) Oracle EBS
Cloud Services
1 15 (20.55%) Azure
2 11 (15.07%) Microsoft 365
3 6 (8.22%) Azure Active Directory
4 4 (5.48%) Amazon EC2
4 4 (5.48%) AWS
4 4 (5.48%) SaaS
5 3 (4.11%) Amazon CloudWatch
5 3 (4.11%) Amazon S3
5 3 (4.11%) AWS CloudTrail
5 3 (4.11%) AWS CodeCommit
5 3 (4.11%) AWS Lambda
5 3 (4.11%) AWS Step Functions
5 3 (4.11%) CloudFront
5 3 (4.11%) Serverless
6 1 (1.37%) AWS CloudFormation
6 1 (1.37%) Mimecast
Communications & Networking
1 10 (13.70%) DNS
2 9 (12.33%) DHCP
3 8 (10.96%) Firewall
3 8 (10.96%) Remote Desktop
4 6 (8.22%) LAN
4 6 (8.22%) TCP/IP
4 6 (8.22%) WAN
5 5 (6.85%) Fibre Channel
5 5 (6.85%) IPv4
5 5 (6.85%) IPv6
6 4 (5.48%) Wi-Fi
7 3 (4.11%) BGP
7 3 (4.11%) Network Security
7 3 (4.11%) OSPF
7 3 (4.11%) Skype
7 3 (4.11%) VLAN
7 3 (4.11%) VXLAN
7 3 (4.11%) Wireless
8 2 (2.74%) SAN
8 2 (2.74%) VPN
Database & Business Intelligence
1 8 (10.96%) SQL Server
2 4 (5.48%) Amazon RDS
2 4 (5.48%) Data Warehouse
3 3 (4.11%) Amazon Athena
3 3 (4.11%) Amazon QuickSight
3 3 (4.11%) Amazon Redshift
3 3 (4.11%) Data Lake
3 3 (4.11%) Oracle BI EE
3 3 (4.11%) SAP Data Services
4 1 (1.37%) Azure SQL Database
4 1 (1.37%) OLAP
4 1 (1.37%) OLTP
4 1 (1.37%) SQL Server 2012
4 1 (1.37%) SQL Server Integration Services
Development Applications
1 1 (1.37%) Git (software)
General
1 24 (32.88%) Social Skills
2 12 (16.44%) Analytical Skills
3 8 (10.96%) Finance
4 7 (9.59%) Public Sector
5 5 (6.85%) Legal
6 4 (5.48%) Influencing Skills
7 3 (4.11%) Presentation Skills
8 2 (2.74%) Banking
8 2 (2.74%) Financial Institution
8 2 (2.74%) Manufacturing
8 2 (2.74%) Retail
9 1 (1.37%) Advertising
9 1 (1.37%) Inclusion and Diversity
9 1 (1.37%) Law
Job Titles
1 16 (21.92%) Analyst
2 9 (12.33%) Service Analyst
2 9 (12.33%) Service Desk Analyst
3 7 (9.59%) Service Manager
4 6 (8.22%) IT Manager
5 5 (6.85%) Administrator
5 5 (6.85%) Systems Administrator
5 5 (6.85%) Wintel Administrator
5 5 (6.85%) Wintel Systems Administrator
6 4 (5.48%) Data Analyst
6 4 (5.48%) IT Services Manager
6 4 (5.48%) Senior Manager
6 4 (5.48%) Team Leader
7 3 (4.11%) 2nd Line Support
7 3 (4.11%) Applications Support
7 3 (4.11%) Applications Support Analyst
7 3 (4.11%) Desktop Support
7 3 (4.11%) Network Engineer
7 3 (4.11%) Support Analyst
7 3 (4.11%) Support Team Leader
Libraries, Frameworks & Software Standards
1 8 (10.96%) .NET
2 2 (2.74%) CSS
2 2 (2.74%) HTML
2 2 (2.74%) LAMP
2 2 (2.74%) Spring
3 1 (1.37%) REST
Miscellaneous
1 9 (12.33%) Management Information System
2 7 (9.59%) User Experience
3 3 (4.11%) Enterprise Software
3 3 (4.11%) Virtual Team
4 2 (2.74%) Enterprise Storage
4 2 (2.74%) NHS
4 2 (2.74%) Replication
4 2 (2.74%) Security Operations Centre
4 2 (2.74%) Self-Motivation
5 1 (1.37%) CMDB
5 1 (1.37%) EMC VNX
5 1 (1.37%) Public Cloud
5 1 (1.37%) SCADA
Operating Systems
1 20 (27.40%) Windows
2 14 (19.18%) Windows Server
3 6 (8.22%) Windows 10
3 6 (8.22%) Windows Server 2012
3 6 (8.22%) Windows Server 2016
4 5 (6.85%) Windows Server 2003
4 5 (6.85%) Windows Server 2008
5 4 (5.48%) Linux
6 3 (4.11%) Unix
6 3 (4.11%) Windows 7
7 2 (2.74%) Debian
7 2 (2.74%) Red Hat Enterprise Linux
8 1 (1.37%) Windows 8
8 1 (1.37%) Windows Server 2019
Processes & Methodologies
1 33 (45.21%) Service Management
2 31 (42.47%) Service Delivery
3 19 (26.03%) Problem-Solving
4 18 (24.66%) Incident Management
5 17 (23.29%) Continuous Improvement
6 16 (21.92%) ITSM
7 15 (20.55%) Agile Software Development
8 9 (12.33%) Business Intelligence
8 9 (12.33%) Change Management
9 8 (10.96%) Disaster Recovery
9 8 (10.96%) High Availability
9 8 (10.96%) Problem Management
9 8 (10.96%) Project Management
10 7 (9.59%) Coaching
10 7 (9.59%) DevOps
10 7 (9.59%) Mentoring
10 7 (9.59%) Stakeholder Management
11 6 (8.22%) Computer Science
11 6 (8.22%) Project Delivery
12 5 (6.85%) Revenue Management
Programming Languages
1 9 (12.33%) SQL
2 6 (8.22%) C#
2 6 (8.22%) PowerShell
3 5 (6.85%) VB.NET
4 4 (5.48%) T-SQL
5 3 (4.11%) Python
6 2 (2.74%) Java
6 2 (2.74%) JavaScript
Qualifications
1 13 (17.81%) ITIL Certification
2 9 (12.33%) Degree
2 9 (12.33%) Security Cleared
3 7 (9.59%) Microsoft Certification
4 6 (8.22%) MCSE
5 5 (6.85%) MCSA
6 4 (5.48%) SC Cleared
7 3 (4.11%) CCNA
7 3 (4.11%) Cisco Certification
7 3 (4.11%) ISTQB
8 2 (2.74%) CISM
8 2 (2.74%) CISSP
8 2 (2.74%) TOGAF Certification
9 1 (1.37%) AWS Certification
9 1 (1.37%) CITP
9 1 (1.37%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 14 (19.18%) SLA
2 3 (4.11%) QA
3 2 (2.74%) Accessibility
4 1 (1.37%) ISO 9001
4 1 (1.37%) ISO/IEC 20000
System Software
1 19 (26.03%) Active Directory
2 9 (12.33%) VMware Infrastructure
3 8 (10.96%) Hyper-V
4 7 (9.59%) vSphere
5 6 (8.22%) XenApp
6 2 (2.74%) Docker
7 1 (1.37%) Citrix Hypervisor
7 1 (1.37%) EMC RecoverPoint
7 1 (1.37%) Microsoft App-V
7 1 (1.37%) Virtual Desktop
7 1 (1.37%) Virtual Servers
7 1 (1.37%) VMware ESXi
7 1 (1.37%) XenDesktop
Systems Management
1 5 (6.85%) NetBackup
1 5 (6.85%) WSUS
2 4 (5.48%) SCCM
2 4 (5.48%) Single Sign-On
3 3 (4.11%) FortiGate
4 2 (2.74%) Kubernetes
4 2 (2.74%) Microsoft Intune
5 1 (1.37%) Ansible
5 1 (1.37%) Clonezilla
5 1 (1.37%) Failover Clustering
5 1 (1.37%) Terraform
Vendors
1 28 (38.36%) Microsoft
2 12 (16.44%) VMware
3 10 (13.70%) Citrix
4 6 (8.22%) Oracle
5 5 (6.85%) Veritas
6 4 (5.48%) SAP
7 3 (4.11%) Aruba
7 3 (4.11%) Birst
7 3 (4.11%) Cisco
7 3 (4.11%) Fortinet
7 3 (4.11%) Infoblox
7 3 (4.11%) Informatica
7 3 (4.11%) Palo Alto
7 3 (4.11%) SnapLogic
8 2 (2.74%) Veeam
9 1 (1.37%) Acronis
9 1 (1.37%) IBM
9 1 (1.37%) Ivanti
9 1 (1.37%) Juniper
9 1 (1.37%) Mitel