Period
to 27 July 2021

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 27 July 2021 with a comparison to the same period in the previous 2 years.

ITIL
England > North East
6 months to
27 Jul 2021
Same period 2020 Same period 2019
Rank 53 28 13
Rank change year-on-year -25 -15 +25
Permanent jobs citing ITIL 48 56 184
As % of all permanent jobs advertised in the North East 4.12% 7.00% 14.84%
As % of the Processes & Methodologies category 4.49% 7.67% 15.99%
Number of salaries quoted 45 52 124
10th Percentile £24,062 £21,250 £22,000
25th Percentile £26,250 £22,094 £25,750
Median annual salary (50th Percentile) £42,500 £35,000 £35,000
Median % change year-on-year +21.43% - -
75th Percentile £47,500 £44,688 £42,672
90th Percentile £73,021 £60,000 £51,750
England median annual salary £45,000 £50,000 £45,000
% change year-on-year -10.00% +11.11% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,070 730 1,151
As % of all permanent IT jobs advertised in the North East 91.92% 91.25% 92.82%
Number of salaries quoted 811 595 863
10th Percentile £27,500 £25,500 £25,300
25th Percentile £32,873 £32,500 £31,500
Median annual salary (50th Percentile) £45,000 £42,500 £40,000
Median % change year-on-year +5.88% +6.25% -
75th Percentile £57,125 £52,500 £52,500
90th Percentile £65,000 £62,500 £62,250
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

ITIL
Job Vacancy Trend in the North East

Job postings citing ITIL as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for ITIL in the North East

ITIL
Salary Trend in the North East

3-month moving average salary quoted in jobs citing ITIL in the North East.

Salary trend for ITIL in the North East

ITIL
Salary Histogram in the North East

Salary distribution for jobs citing ITIL in the North East over the 6 months to 27 July 2021.

Salary histogram for ITIL in the North East

ITIL
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the North East region over the 6 months to 27 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -16 39 £42,750 +6.88% 22
Durham -11 8 £29,500 +26.88% 10
ITIL
England

For the 6 months to 27 July 2021, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for ITIL.

1 17 (35.42%) Service Delivery
1 17 (35.42%) Social Skills
2 13 (27.08%) Microsoft
3 11 (22.92%) SLA
3 11 (22.92%) DNS
3 11 (22.92%) Mentoring
4 10 (20.83%) Windows
4 10 (20.83%) Citrix
4 10 (20.83%) ITIL Certification
5 9 (18.75%) Project Management
5 9 (18.75%) Cisco
5 9 (18.75%) Active Directory
5 9 (18.75%) Finance
5 9 (18.75%) Microsoft 365
5 9 (18.75%) AWS
6 8 (16.67%) Problem-Solving
6 8 (16.67%) VMware
6 8 (16.67%) Agile Software Development
6 8 (16.67%) SQL
6 8 (16.67%) Firewall
6 8 (16.67%) ITSM
6 8 (16.67%) Service Management
7 7 (14.58%) Windows 10
7 7 (14.58%) Azure
7 7 (14.58%) Continuous Improvement
7 7 (14.58%) Process Improvement
8 6 (12.50%) vSphere
8 6 (12.50%) Coaching
8 6 (12.50%) Analytical Skills
8 6 (12.50%) Influencing Skills

ITIL
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.25%) Exchange Server 2013
1 3 (6.25%) MS Exchange
2 1 (2.08%) SharePoint
2 1 (2.08%) Skype for Business
Applications
1 1 (2.08%) Microsoft Excel
1 1 (2.08%) Microsoft PowerPoint
Cloud Services
1 9 (18.75%) AWS
1 9 (18.75%) Microsoft 365
2 7 (14.58%) Azure
3 4 (8.33%) Azure Active Directory
4 3 (6.25%) Amazon CloudWatch
4 3 (6.25%) Amazon EC2
4 3 (6.25%) Amazon S3
4 3 (6.25%) AWS CloudTrail
4 3 (6.25%) AWS CodeCommit
4 3 (6.25%) AWS Lambda
4 3 (6.25%) AWS Step Functions
4 3 (6.25%) CloudFront
4 3 (6.25%) Serverless
5 2 (4.17%) Google Workspace
5 2 (4.17%) SaaS
5 2 (4.17%) Slack
6 1 (2.08%) GCP
Communications & Networking
1 11 (22.92%) DNS
2 8 (16.67%) Firewall
3 6 (12.50%) DHCP
3 6 (12.50%) TCP/IP
3 6 (12.50%) Wireless
4 4 (8.33%) HTTP
4 4 (8.33%) SMTP
4 4 (8.33%) SSL
5 3 (6.25%) BGP
5 3 (6.25%) IPv4
5 3 (6.25%) IPv6
5 3 (6.25%) Network Security
5 3 (6.25%) OSPF
5 3 (6.25%) VLAN
5 3 (6.25%) VXLAN
5 3 (6.25%) Wi-Fi
6 1 (2.08%) iSCSI
6 1 (2.08%) Skype
6 1 (2.08%) Unified Communications
6 1 (2.08%) VPN
Database & Business Intelligence
1 3 (6.25%) Amazon Athena
1 3 (6.25%) Amazon QuickSight
1 3 (6.25%) Amazon RDS
1 3 (6.25%) Amazon Redshift
1 3 (6.25%) Data Lake
1 3 (6.25%) Data Warehouse
1 3 (6.25%) Oracle BI EE
1 3 (6.25%) SAP Data Services
2 2 (4.17%) SQL Server
General
1 17 (35.42%) Social Skills
2 9 (18.75%) Finance
3 6 (12.50%) Analytical Skills
3 6 (12.50%) Influencing Skills
4 5 (10.42%) Legal
5 4 (8.33%) Banking
5 4 (8.33%) Organisational Skills
5 4 (8.33%) Presentation Skills
6 3 (6.25%) Public Sector
7 2 (4.17%) Financial Institution
8 1 (2.08%) Advertising
8 1 (2.08%) Law
8 1 (2.08%) Manufacturing
8 1 (2.08%) Retail
Job Titles
1 6 (12.50%) Analyst
2 5 (10.42%) IT Support
2 5 (10.42%) Support Engineer
3 4 (8.33%) 2nd Line Engineer
3 4 (8.33%) IT Manager
3 4 (8.33%) Service Manager
3 4 (8.33%) Support Analyst
3 4 (8.33%) Technical Support
4 3 (6.25%) 2nd Line Support
4 3 (6.25%) 2nd Line Support Engineer
4 3 (6.25%) Applications Support
4 3 (6.25%) Applications Support Analyst
4 3 (6.25%) Help Desk Support
4 3 (6.25%) Network Engineer
4 3 (6.25%) Senior Manager
4 3 (6.25%) Systems Engineer
4 3 (6.25%) Team Leader
4 3 (6.25%) Technical Engineer
5 2 (4.17%) 1st Line Support
5 2 (4.17%) Architect
Libraries, Frameworks & Software Standards
1 3 (6.25%) .NET
Miscellaneous
1 3 (6.25%) Enterprise Software
1 3 (6.25%) Virtual Team
2 2 (4.17%) Hybrid Cloud
2 2 (4.17%) Management Information System
2 2 (4.17%) Security Operations Centre
3 1 (2.08%) BYOD
3 1 (2.08%) EMC VNX
3 1 (2.08%) Mobile App
3 1 (2.08%) Replication
3 1 (2.08%) Self-Motivation
Operating Systems
1 10 (20.83%) Windows
2 7 (14.58%) Windows 10
3 6 (12.50%) Linux
4 4 (8.33%) Windows 7
4 4 (8.33%) Windows Server 2016
4 4 (8.33%) Windows Server 2019
5 3 (6.25%) Windows 8
5 3 (6.25%) Windows Server
5 3 (6.25%) Windows Server 2012
6 2 (4.17%) Mac OS
7 1 (2.08%) Apple iOS
Processes & Methodologies
1 17 (35.42%) Service Delivery
2 11 (22.92%) Mentoring
3 9 (18.75%) Project Management
4 8 (16.67%) Agile Software Development
4 8 (16.67%) ITSM
4 8 (16.67%) Problem-Solving
4 8 (16.67%) Service Management
5 7 (14.58%) Continuous Improvement
5 7 (14.58%) Process Improvement
6 6 (12.50%) Coaching
7 5 (10.42%) Project Delivery
8 4 (8.33%) Business Case
8 4 (8.33%) Decision-Making
8 4 (8.33%) DevOps
8 4 (8.33%) ITIL V3
8 4 (8.33%) Kanban
8 4 (8.33%) PRINCE2
8 4 (8.33%) Scrum
9 3 (6.25%) Business Intelligence
9 3 (6.25%) ETL
Programming Languages
1 8 (16.67%) SQL
2 3 (6.25%) Python
2 3 (6.25%) T-SQL
3 1 (2.08%) Java
Qualifications
1 10 (20.83%) ITIL Certification
2 2 (4.17%) CISM
2 2 (4.17%) CISSP
2 2 (4.17%) Degree
2 2 (4.17%) Microsoft Certification
Quality Assurance & Compliance
1 11 (22.92%) SLA
2 2 (4.17%) GDPR
2 2 (4.17%) ISO/IEC 27001
2 2 (4.17%) NIST
2 2 (4.17%) PCI DSS
3 1 (2.08%) ISO 9001
System Software
1 9 (18.75%) Active Directory
2 6 (12.50%) vSphere
3 5 (10.42%) Virtual Desktop
3 5 (10.42%) VMware ESXi
3 5 (10.42%) VMware Infrastructure
4 1 (2.08%) EMC RecoverPoint
4 1 (2.08%) Hyper-V
4 1 (2.08%) Virtual Servers
Systems Management
1 3 (6.25%) FortiGate
1 3 (6.25%) Microsoft Intune
2 2 (4.17%) Jamf Pro
2 2 (4.17%) SCCM
2 2 (4.17%) Single Sign-On
3 1 (2.08%) Clonezilla
Vendors
1 13 (27.08%) Microsoft
2 10 (20.83%) Citrix
3 9 (18.75%) Cisco
4 8 (16.67%) VMware
5 5 (10.42%) Veeam
6 3 (6.25%) Aruba
6 3 (6.25%) Birst
6 3 (6.25%) Fortinet
6 3 (6.25%) Infoblox
6 3 (6.25%) Informatica
6 3 (6.25%) Palo Alto
6 3 (6.25%) SAP
6 3 (6.25%) SnapLogic
7 2 (4.17%) Asigra
7 2 (4.17%) Google
7 2 (4.17%) Sun
8 1 (2.08%) Apple
8 1 (2.08%) Dell
8 1 (2.08%) EMC
8 1 (2.08%) Juniper