Period
to 21 September 2019

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 21 September 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
England > North East
6 months to
21 Sep 2019
Same period 2018 Same period 2017
Rank 12 37 18
Rank change year-on-year +25 -19 -8
Permanent jobs citing ITIL 165 109 117
As % of all permanent IT jobs advertised in the North East 13.89% 7.32% 10.17%
As % of the Processes & Methodologies category 14.84% 7.96% 11.12%
Number of salaries quoted 115 100 100
North East median annual salary £36,404 £35,000 £35,500
Median salary % change year-on-year +4.01% -1.41% -15.48%
10th Percentile £22,000 £20,725 £21,250
90th Percentile £58,695 £48,750 £53,875
England median annual salary £45,000 £45,000 £45,000

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Permanent vacancies with a requirement for process or methodology skills 1,112 1,370 1,052
As % of all permanent IT jobs advertised in the North East 93.60% 91.95% 91.40%
Number of salaries quoted 799 1,123 894
North East median annual salary £42,000 £40,000 £37,500
Median salary % change year-on-year +5.00% +6.67% -5.06%
10th Percentile £26,250 £22,046 £23,250
90th Percentile £61,000 £62,500 £57,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

ITIL
Job Vacancy Trend in the North East

Job postings citing ITIL as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for ITIL in the North East

ITIL
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL in the North East.

Salary trend for ITIL in the North East

ITIL
Salary Histogram in the North East

The salary distribution of IT jobs citing ITIL in the North East over the 6 months to 21 September 2019.

Salary histogram for ITIL in the North East

ITIL
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the North East region over the 6 months to 21 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +18 101 £35,000 -2.78% 14
Durham +27 63 £36,404 +45.62% 13
ITIL
England

For the 6 months to 21 September 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for ITIL.

1 71 (43.03%) Windows
2 70 (42.42%) Microsoft
3 49 (29.70%) SQL
4 43 (26.06%) Azure
5 42 (25.45%) Linux
6 38 (23.03%) Service Management
7 33 (20.00%) Microsoft Office
8 32 (19.39%) Service Delivery
9 31 (18.79%) Active Directory
10 30 (18.18%) Windows Server
11 29 (17.58%) SLA
12 27 (16.36%) Coaching
12 27 (16.36%) Office 365
13 26 (15.76%) LAN
14 25 (15.15%) Finance
14 25 (15.15%) Mentoring
15 23 (13.94%) Problem-Solving
15 23 (13.94%) VMware
15 23 (13.94%) Incident Management
15 23 (13.94%) Problem Management
16 22 (13.33%) Firewall
16 22 (13.33%) Oracle
16 22 (13.33%) Performance Tuning
17 21 (12.73%) Analytical Skills
17 21 (12.73%) SolarWinds
17 21 (12.73%) SQL Server
17 21 (12.73%) Unix
17 21 (12.73%) Citrix
17 21 (12.73%) ITIL Certification
17 21 (12.73%) Agile Software Development

ITIL
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (6.67%) Apache
1 11 (6.67%) IIS
2 8 (4.85%) SharePoint
3 7 (4.24%) WordPress
4 3 (1.82%) MS Exchange
4 3 (1.82%) Skype for Business
5 1 (0.61%) CMS
5 1 (0.61%) Exchange Server 2010
5 1 (0.61%) Exchange Server 2013
Applications
1 33 (20.00%) Microsoft Office
2 4 (2.42%) Microsoft Excel
Business Applications
1 1 (0.61%) Dynamics CRM
1 1 (0.61%) Oracle Applications
Cloud Services
1 43 (26.06%) Azure
2 27 (16.36%) Office 365
3 11 (6.67%) SaaS
4 10 (6.06%) Azure Active Directory
5 6 (3.64%) AWS
6 4 (2.42%) PaaS
7 1 (0.61%) Cloud Computing
7 1 (0.61%) Mimecast
Communications & Networking
1 26 (15.76%) LAN
2 22 (13.33%) Firewall
3 16 (9.70%) WAN
4 12 (7.27%) Network Security
5 9 (5.45%) Intranet
6 6 (3.64%) Remote Desktop
6 6 (3.64%) Wireless
7 5 (3.03%) IP Telephony
7 5 (3.03%) NetScaler
7 5 (3.03%) SAN
8 4 (2.42%) Skype
8 4 (2.42%) SSL
9 3 (1.82%) MPLS
9 3 (1.82%) VLAN
10 2 (1.21%) DNS
10 2 (1.21%) Fibre Channel
10 2 (1.21%) Internet
10 2 (1.21%) iSCSI
10 2 (1.21%) VPN
11 1 (0.61%) NAS
Database & Business Intelligence
1 21 (12.73%) SQL Server
2 7 (4.24%) Data Mining
3 4 (2.42%) DB2
3 4 (2.42%) MongoDB
3 4 (2.42%) MySQL
3 4 (2.42%) Oracle Reports
4 3 (1.82%) SQL Server 2008
4 3 (1.82%) SQL Server 2012
5 2 (1.21%) Relational Database
6 1 (0.61%) Data Warehouse
6 1 (0.61%) Oracle Database
6 1 (0.61%) SQL Server Integration Services
6 1 (0.61%) SQL Server Reporting Services
Development Applications
1 2 (1.21%) GitLab
General
1 25 (15.15%) Finance
2 12 (7.27%) Public Sector
3 6 (3.64%) Telecoms
4 4 (2.42%) Back Office
5 2 (1.21%) Law
6 1 (0.61%) Banking
6 1 (0.61%) Legal
6 1 (0.61%) Local Government
6 1 (0.61%) Manufacturing
Job Titles
1 67 (40.61%) Analyst
2 20 (12.12%) IT Analyst
3 19 (11.52%) Support Analyst
4 17 (10.30%) Systems Analyst
5 14 (8.48%) Service Manager
6 13 (7.88%) Service Analyst
7 12 (7.27%) Administrator
7 12 (7.27%) Applications Support
8 11 (6.67%) Oracle Analyst
8 11 (6.67%) Service Desk Analyst
8 11 (6.67%) SQL Analyst
8 11 (6.67%) Unix Analyst
9 10 (6.06%) IT Manager
9 10 (6.06%) IT Support
10 9 (5.45%) Applications Support Analyst
10 9 (5.45%) Infrastructure Analyst
10 9 (5.45%) Infrastructure Engineer
10 9 (5.45%) Linux Administrator
10 9 (5.45%) Linux Systems Administrator
10 9 (5.45%) Systems Administrator
Libraries, Frameworks & Software Standards
1 6 (3.64%) Natural Language Processing
2 5 (3.03%) XML
3 4 (2.42%) LDAP
3 4 (2.42%) XML Messaging
4 2 (1.21%) .NET
4 2 (1.21%) CSS
4 2 (1.21%) HTML
4 2 (1.21%) Web Services
5 1 (0.61%) FIX Protocol
5 1 (0.61%) Node.js
5 1 (0.61%) REST
5 1 (0.61%) SOAP
Miscellaneous
1 21 (12.73%) Analytical Skills
2 13 (7.88%) Data Centre
3 10 (6.06%) Management Information System
4 6 (3.64%) Robotics
4 6 (3.64%) User Experience
4 6 (3.64%) Virtual Team
5 5 (3.03%) Driving Licence
6 4 (2.42%) Public Cloud
7 3 (1.82%) CMDB
7 3 (1.82%) Enterprise Software
8 2 (1.21%) Enterprise Storage
8 2 (1.21%) Self-Motivation
8 2 (1.21%) Video Conferencing
9 1 (0.61%) EMC VMAX
9 1 (0.61%) Mobile App
9 1 (0.61%) PMI
9 1 (0.61%) Replication
9 1 (0.61%) Security Operations Centre
9 1 (0.61%) SWIFT
9 1 (0.61%) W3C
Operating Systems
1 71 (43.03%) Windows
2 42 (25.45%) Linux
3 30 (18.18%) Windows Server
4 21 (12.73%) Unix
5 17 (10.30%) Windows 10
6 13 (7.88%) AIX
6 13 (7.88%) HPUX
7 10 (6.06%) Windows 7
8 7 (4.24%) CentOS
8 7 (4.24%) Windows Server 2008
9 5 (3.03%) Red Hat Enterprise Linux
10 4 (2.42%) Debian
11 2 (1.21%) Mac OS
11 2 (1.21%) Windows 8
11 2 (1.21%) Windows Server 2012
12 1 (0.61%) Data ONTAP
Processes & Methodologies
1 38 (23.03%) Service Management
2 32 (19.39%) Service Delivery
3 27 (16.36%) Coaching
4 25 (15.15%) Mentoring
5 23 (13.94%) Incident Management
5 23 (13.94%) Problem Management
5 23 (13.94%) Problem-Solving
6 22 (13.33%) Performance Tuning
7 21 (12.73%) Agile Software Development
8 20 (12.12%) Infrastructure Engineering
9 17 (10.30%) ITSM
10 15 (9.09%) Analytics
10 15 (9.09%) Change Management
11 14 (8.48%) Computer Science
11 14 (8.48%) Disaster Recovery
11 14 (8.48%) Mathematics
12 12 (7.27%) Project Management
12 12 (7.27%) Validation
13 11 (6.67%) Asset Management
13 11 (6.67%) Risk Management
Programming Languages
1 49 (29.70%) SQL
2 17 (10.30%) Perl
3 15 (9.09%) PowerShell
4 2 (1.21%) JavaScript
4 2 (1.21%) Shell Script
5 1 (0.61%) PHP
5 1 (0.61%) PL/SQL
5 1 (0.61%) T-SQL
Qualifications
1 21 (12.73%) ITIL Certification
2 18 (10.91%) Degree
3 17 (10.30%) Microsoft Certification
4 11 (6.67%) MCSA
5 10 (6.06%) CompTIA Security+
6 8 (4.85%) Cisco Certification
7 7 (4.24%) CCNP
7 7 (4.24%) CISSP
8 6 (3.64%) CCNA
8 6 (3.64%) MCSE
9 5 (3.03%) Security Cleared
10 2 (1.21%) A+ Certification
10 2 (1.21%) CISM
10 2 (1.21%) ITIL Foundation Certificate
10 2 (1.21%) MCDST
11 1 (0.61%) CAPM
11 1 (0.61%) HND
11 1 (0.61%) PMI Certification
11 1 (0.61%) PMP
11 1 (0.61%) QiCA
Quality Assurance & Compliance
1 29 (17.58%) SLA
2 20 (12.12%) QA
3 5 (3.03%) ISO/IEC 27001
4 2 (1.21%) Data Quality
5 1 (0.61%) COBIT
5 1 (0.61%) GDPR
5 1 (0.61%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.61%) PMO
System Software
1 31 (18.79%) Active Directory
2 12 (7.27%) VMware Infrastructure
3 6 (3.64%) IAG
4 4 (2.42%) Virtual Servers
5 3 (1.82%) VMware ESXi
6 2 (1.21%) Citrix Hypervisor
6 2 (1.21%) Hyper-V
6 2 (1.21%) Terminal Server
6 2 (1.21%) XenApp
6 2 (1.21%) XenDesktop
7 1 (0.61%) Docker
7 1 (0.61%) vSphere
Systems Management
1 6 (3.64%) SCCM
2 5 (3.03%) WSUS
3 3 (1.82%) Puppet
3 3 (1.82%) Red Hat Spacewalk
4 2 (1.21%) vMotion
5 1 (0.61%) EMC NetWorker
5 1 (0.61%) SCOM
5 1 (0.61%) SnapMirror
5 1 (0.61%) SnapVault
5 1 (0.61%) Tivoli Storage Manager
Vendors
1 70 (42.42%) Microsoft
2 23 (13.94%) VMware
3 22 (13.33%) Oracle
4 21 (12.73%) Citrix
4 21 (12.73%) SolarWinds
5 15 (9.09%) Cisco
6 9 (5.45%) HP
6 9 (5.45%) Red Hat
7 8 (4.85%) ServiceNow
8 7 (4.24%) Palo Alto
8 7 (4.24%) Remedy
8 7 (4.24%) Tableau
9 5 (3.03%) CheckPoint
9 5 (3.03%) Juniper
10 4 (2.42%) Dell
11 3 (1.82%) F5
12 2 (1.21%) EMC
12 2 (1.21%) Meraki
12 2 (1.21%) SAP
12 2 (1.21%) Workday