2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 14 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jun 2026
Same period 2025 Same period 2024
Rank 274 263 330
Rank change year-on-year -11 +67 +16
Permanent jobs requiring a 2nd Line Support 559 473 733
As % of all permanent jobs in England 0.68% 1.20% 0.78%
As % of the Job Titles category 0.72% 1.33% 0.82%
Number of salaries quoted 483 449 651
10th Percentile £27,000 £26,500 £26,000
25th Percentile £29,000 £28,750 £27,750
Median annual salary (50th Percentile) £32,500 £31,500 £31,000
Median % change year-on-year +3.17% +1.61% -3.13%
75th Percentile £37,375 £35,125 £35,500
90th Percentile £42,000 £40,000 £40,000
UK median annual salary £32,250 £31,500 £30,500
% change year-on-year +2.38% +3.28% -3.17%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,803 35,497 89,090
% of permanent jobs with a recognized job title 94.04% 89.90% 94.59%
Number of salaries quoted 54,705 20,597 65,984
10th Percentile £30,000 £29,000 £28,500
25th Percentile £40,000 £40,000 £38,341
Median annual salary (50th Percentile) £57,000 £57,500 £52,500
Median % change year-on-year -0.87% +9.52% -13.32%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £97,500 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 14 June 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 14 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +97 191 £30,000 -4.76% 13
North of England +4 126 £30,000 -1.64% 11
London +18 92 £36,000 -10.00% 9
North West +28 65 £31,000 -7.46% 10
East of England -17 57 £35,000 +18.64% 12
Yorkshire -32 57 £26,750 -7.76% 1
Midlands -76 57 £31,000 +1.64% 6
South West -113 36 £35,000 +11.11% 5
West Midlands -43 29 £30,875 +1.23% 4
East Midlands -68 25 £26,375 -11.34% 2
North East -46 4 £26,000 -18.75%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 14 June 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 297 (53.13%) Microsoft
2 296 (52.95%) Microsoft 365
3 287 (51.34%) Windows
4 186 (33.27%) Active Directory
5 172 (30.77%) Customer Service
6 161 (28.80%) Problem-Solving
7 153 (27.37%) Azure
8 126 (22.54%) Windows Server
9 114 (20.39%) Firewall
10 102 (18.25%) Microsoft Exchange
11 100 (17.89%) Entra ID
12 90 (16.10%) DNS
13 89 (15.92%) DHCP
14 85 (15.21%) Windows 10
15 84 (15.03%) VPN
16 83 (14.85%) Microsoft Intune
16 83 (14.85%) SharePoint
17 78 (13.95%) Wi-Fi
18 73 (13.06%) ITIL
19 70 (12.52%) SLA
20 66 (11.81%) Microsoft Office
21 59 (10.55%) WAN
22 54 (9.66%) PowerShell
22 54 (9.66%) TCP/IP
23 52 (9.30%) LAN
24 51 (9.12%) Degree
24 51 (9.12%) Hyper-V
24 51 (9.12%) Service Delivery
24 51 (9.12%) VoIP
25 48 (8.59%) Continuous Improvement

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 102 (18.25%) Microsoft Exchange
2 83 (14.85%) SharePoint
3 5 (0.89%) Confluence
4 3 (0.54%) IIS
5 1 (0.18%) Blackberry Enterprise Server
Applications
1 66 (11.81%) Microsoft Office
2 12 (2.15%) Microsoft Excel
3 8 (1.43%) Microsoft PowerPoint
Business Applications
1 5 (0.89%) Dynamics NAV
2 1 (0.18%) Alphatax
Cloud Services
1 296 (52.95%) Microsoft 365
2 153 (27.37%) Azure
3 100 (17.89%) Entra ID
4 27 (4.83%) AWS
5 24 (4.29%) OneDrive
6 22 (3.94%) Google Workspace
7 21 (3.76%) Power Platform
8 8 (1.43%) PowerApps
8 8 (1.43%) SaaS
9 7 (1.25%) Mimecast
10 5 (0.89%) GCP
11 4 (0.72%) Dynamics 365
12 3 (0.54%) IaaS
12 3 (0.54%) Microsoft Copilot
12 3 (0.54%) PaaS
12 3 (0.54%) Power Automate
13 2 (0.36%) Amazon EC2
13 2 (0.36%) Azure Storage
13 2 (0.36%) Datadog
13 2 (0.36%) Virtual Private Cloud
Communications & Networking
1 114 (20.39%) Firewall
2 90 (16.10%) DNS
3 89 (15.92%) DHCP
4 84 (15.03%) VPN
5 78 (13.95%) Wi-Fi
6 59 (10.55%) WAN
7 54 (9.66%) TCP/IP
8 52 (9.30%) LAN
9 51 (9.12%) VoIP
10 42 (7.51%) VLAN
11 15 (2.68%) Wireless
12 8 (1.43%) Broadband
13 7 (1.25%) DECT
13 7 (1.25%) DSL
13 7 (1.25%) PBX
13 7 (1.25%) Remote Desktop
13 7 (1.25%) Unified Communications
13 7 (1.25%) Wireshark
14 6 (1.07%) ADSL
14 6 (1.07%) IPsec
Database & Business Intelligence
1 18 (3.22%) SQL Server
2 10 (1.79%) Power BI
3 2 (0.36%) Azure SQL Database
3 2 (0.36%) Crystal Reports
3 2 (0.36%) Relational Database
4 1 (0.18%) Amazon RDS
Development Applications
1 19 (3.40%) JIRA
2 2 (0.36%) Git
3 1 (0.18%) Carbide.c++
General
1 162 (28.98%) Social Skills
2 32 (5.72%) Telecoms
3 21 (3.76%) Finance
3 21 (3.76%) Legal
4 19 (3.40%) Law
5 13 (2.33%) Retail
6 12 (2.15%) Organisational Skills
7 10 (1.79%) Documentation Skills
8 9 (1.61%) Marketing
9 8 (1.43%) Manufacturing
10 6 (1.07%) Analytical Skills
10 6 (1.07%) Billing
11 5 (0.89%) Advertising
11 5 (0.89%) Electronics
11 5 (0.89%) Inclusion and Diversity
11 5 (0.89%) Public Sector
12 4 (0.72%) Back Office
13 2 (0.36%) Banking
13 2 (0.36%) Military
14 1 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (0.18%) Web Services
Miscellaneous
1 59 (10.55%) Driving Licence
2 22 (3.94%) Onboarding
3 14 (2.50%) EPoS
4 10 (1.79%) Self-Motivation
5 9 (1.61%) IoT
6 7 (1.25%) Web Conferencing
7 6 (1.07%) Hybrid Cloud
8 5 (0.89%) Video\Live Streaming
9 4 (0.72%) Mobile App
9 4 (0.72%) Video Conferencing
9 4 (0.72%) Wiki
10 3 (0.54%) iPhone
10 3 (0.54%) iSeries
11 2 (0.36%) Housing Association
12 1 (0.18%) Blackberry
12 1 (0.18%) CCTV
12 1 (0.18%) Data Centre
12 1 (0.18%) NHS
12 1 (0.18%) Replication
12 1 (0.18%) Smartphone
Operating Systems
1 287 (51.34%) Windows
2 126 (22.54%) Windows Server
3 85 (15.21%) Windows 10
4 46 (8.23%) Mac OS
5 28 (5.01%) Android
5 28 (5.01%) Windows Server 2016
5 28 (5.01%) Windows Server 2019
6 21 (3.76%) Apple iOS
7 18 (3.22%) Windows Server 2012
8 7 (1.25%) Linux
9 2 (0.36%) AIX
10 1 (0.18%) Mac OS X
10 1 (0.18%) VMS
10 1 (0.18%) Windows 7
10 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 172 (30.77%) Customer Service
2 161 (28.80%) Problem-Solving
3 73 (13.06%) ITIL
4 51 (9.12%) Service Delivery
5 48 (8.59%) Continuous Improvement
6 36 (6.44%) Cybersecurity
6 36 (6.44%) ITSM
7 33 (5.90%) Mentoring
8 30 (5.37%) Service Management
9 27 (4.83%) Incident Management
10 22 (3.94%) Computer Science
10 22 (3.94%) Problem Management
11 21 (3.76%) Change Management
12 20 (3.58%) Remote Monitoring and Management
12 20 (3.58%) Time Management
13 19 (3.40%) Project Delivery
13 19 (3.40%) Project Management
13 19 (3.40%) User Experience
14 18 (3.22%) Customer Experience
15 17 (3.04%) Cloud Security
Programming Languages
1 54 (9.66%) PowerShell
2 19 (3.40%) SQL
3 9 (1.61%) Python
4 4 (0.72%) JavaScript
4 4 (0.72%) VBScript
5 3 (0.54%) T-SQL
Qualifications
1 51 (9.12%) Degree
2 29 (5.19%) Microsoft Certification
3 20 (3.58%) A+ Certification
4 19 (3.40%) Security Cleared
5 15 (2.68%) DBS Check
6 13 (2.33%) SC Cleared
7 6 (1.07%) Computer Science Degree
7 6 (1.07%) HND
8 4 (0.72%) ITIL Foundation Certificate
8 4 (0.72%) NVQ Level 3
9 3 (0.54%) CompTIA Security+
10 2 (0.36%) HP APS
10 2 (0.36%) Network+ Certification
11 1 (0.18%) BPSS Clearance
11 1 (0.18%) CCNA
11 1 (0.18%) Cisco Certification
Quality Assurance & Compliance
1 70 (12.52%) SLA
2 8 (1.43%) Cyber Essentials
3 3 (0.54%) Accessibility
3 3 (0.54%) GDPR
4 2 (0.36%) ISO/IEC 27001
4 2 (0.36%) NIST
4 2 (0.36%) QA
5 1 (0.18%) PCI DSS
System Software
1 186 (33.27%) Active Directory
2 51 (9.12%) Hyper-V
3 20 (3.58%) VMware Infrastructure
4 14 (2.50%) Virtual Desktop
5 10 (1.79%) BitLocker
6 4 (0.72%) Firmware
7 3 (0.54%) Terminal Services
8 1 (0.18%) Terminal Server
Systems Management
1 83 (14.85%) Microsoft Intune
2 29 (5.19%) SCCM
3 14 (2.50%) Active Directory Federation Services
4 13 (2.33%) Autotask
5 10 (1.79%) FortiGate
6 4 (0.72%) ZABBIX
7 2 (0.36%) Jamf Pro
7 2 (0.36%) Netcool
Vendors
1 297 (53.13%) Microsoft
2 27 (4.83%) VMware
3 23 (4.11%) Cisco
3 23 (4.11%) Meraki
4 21 (3.76%) Google
5 15 (2.68%) ServiceNow
6 13 (2.33%) Fortinet
7 12 (2.15%) Apple
7 12 (2.15%) SolarWinds
8 11 (1.97%) HP
9 10 (1.79%) Palo Alto
9 10 (1.79%) SonicWALL
9 10 (1.79%) Ubiquiti
10 8 (1.43%) Qualys
10 8 (1.43%) Sophos
10 8 (1.43%) Veeam
11 6 (1.07%) Aruba
11 6 (1.07%) TP-LINK
12 5 (0.89%) ConnectWise
12 5 (0.89%) Datto