2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 6 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 May 2026
Same period 2025 Same period 2024
Rank 274 316 317
Rank change year-on-year +42 +1 +31
Permanent jobs requiring a 2nd Line Support 539 381 731
As % of all permanent jobs in England 0.66% 0.98% 0.88%
As % of the Job Titles category 0.71% 1.10% 0.93%
Number of salaries quoted 483 362 682
10th Percentile £26,650 £26,750 £26,000
25th Percentile £29,000 £29,000 £27,500
Median annual salary (50th Percentile) £32,500 £31,500 £31,000
Median % change year-on-year +3.17% +1.61% -1.59%
75th Percentile £37,500 £36,188 £35,250
90th Percentile £42,500 £41,950 £40,000
UK median annual salary £32,500 £31,500 £30,500
% change year-on-year +3.17% +3.28% -3.17%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 75,487 34,743 78,820
% of permanent jobs with a recognized job title 92.89% 89.32% 94.44%
Number of salaries quoted 49,799 21,313 60,080
10th Percentile £30,000 £30,500 £28,500
25th Percentile £40,000 £42,000 £38,000
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -11.18%
75th Percentile £75,000 £78,750 £71,991
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £59,000 £52,777
% change year-on-year -6.78% +11.79% -12.04%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 6 May 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 6 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +88 189 £31,000 -3.13% 31
North of England -12 110 £29,500 -3.28% 11
London -4 83 £37,500 -6.25% 14
Midlands -50 71 £32,500 +6.56% 12
North West +9 56 £30,000 -10.45% 5
Yorkshire -36 50 £26,750 -7.76% 5
East of England 0 48 £35,000 +9.38% 11
West Midlands -15 38 £32,000 +4.92% 9
South West -88 38 £33,500 +6.35% 11
East Midlands -66 28 £31,500 - 3
North East -33 4 £26,000 -18.75% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 6 May 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 288 (53.43%) Microsoft
2 287 (53.25%) Microsoft 365
3 272 (50.46%) Windows
4 186 (34.51%) Active Directory
5 168 (31.17%) Problem-Solving
6 150 (27.83%) Customer Service
7 149 (27.64%) Azure
8 141 (26.16%) Windows Server
9 104 (19.29%) Firewall
10 96 (17.81%) VPN
11 92 (17.07%) Microsoft Exchange
12 91 (16.88%) DNS
13 90 (16.70%) DHCP
14 85 (15.77%) Windows 10
15 82 (15.21%) Entra ID
16 81 (15.03%) Wi-Fi
17 75 (13.91%) ITIL
17 75 (13.91%) Microsoft Intune
18 70 (12.99%) SLA
19 68 (12.62%) Microsoft Office
20 65 (12.06%) SharePoint
21 61 (11.32%) WAN
22 57 (10.58%) VoIP
23 56 (10.39%) TCP/IP
24 55 (10.20%) LAN
25 52 (9.65%) Hyper-V
26 49 (9.09%) PowerShell
27 48 (8.91%) Degree
28 45 (8.35%) VLAN
29 43 (7.98%) Mac OS

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (17.07%) Microsoft Exchange
2 65 (12.06%) SharePoint
3 6 (1.11%) Confluence
4 3 (0.56%) IIS
Applications
1 68 (12.62%) Microsoft Office
2 9 (1.67%) Microsoft Excel
3 8 (1.48%) Microsoft PowerPoint
Business Applications
1 5 (0.93%) Dynamics CRM
1 5 (0.93%) Dynamics NAV
2 1 (0.19%) Alphatax
Cloud Services
1 287 (53.25%) Microsoft 365
2 149 (27.64%) Azure
3 82 (15.21%) Entra ID
4 29 (5.38%) Google Workspace
5 27 (5.01%) AWS
6 17 (3.15%) OneDrive
7 13 (2.41%) Power Platform
8 10 (1.86%) SaaS
9 8 (1.48%) PowerApps
10 7 (1.30%) Mimecast
11 5 (0.93%) GCP
12 4 (0.74%) Power Automate
13 3 (0.56%) Datadog
13 3 (0.56%) IaaS
13 3 (0.56%) Microsoft Copilot
13 3 (0.56%) PaaS
14 2 (0.37%) Azure Storage
15 1 (0.19%) Azure Logic Apps
15 1 (0.19%) Dynamics 365
Communications & Networking
1 104 (19.29%) Firewall
2 96 (17.81%) VPN
3 91 (16.88%) DNS
4 90 (16.70%) DHCP
5 81 (15.03%) Wi-Fi
6 61 (11.32%) WAN
7 57 (10.58%) VoIP
8 56 (10.39%) TCP/IP
9 55 (10.20%) LAN
10 45 (8.35%) VLAN
11 23 (4.27%) Wireless
12 11 (2.04%) Unified Communications
13 9 (1.67%) DECT
13 9 (1.67%) DSL
13 9 (1.67%) PBX
13 9 (1.67%) Remote Desktop
13 9 (1.67%) Wireshark
14 8 (1.48%) Broadband
15 6 (1.11%) ADSL
15 6 (1.11%) IPsec
Database & Business Intelligence
1 21 (3.90%) SQL Server
2 5 (0.93%) Power BI
3 3 (0.56%) Relational Database
4 2 (0.37%) Amazon RDS
4 2 (0.37%) Azure SQL Database
4 2 (0.37%) Crystal Reports
4 2 (0.37%) MySQL
Development Applications
1 25 (4.64%) JIRA
2 3 (0.56%) Git
General
1 165 (30.61%) Social Skills
2 34 (6.31%) Telecoms
3 26 (4.82%) Law
4 25 (4.64%) Finance
5 18 (3.34%) Retail
6 15 (2.78%) Marketing
7 14 (2.60%) Legal
7 14 (2.60%) Manufacturing
8 13 (2.41%) Organisational Skills
9 9 (1.67%) Analytical Skills
10 8 (1.48%) Documentation Skills
11 7 (1.30%) Advertising
12 6 (1.11%) Electronics
12 6 (1.11%) Public Sector
13 5 (0.93%) Inclusion and Diversity
14 4 (0.74%) Back Office
14 4 (0.74%) Banking
15 2 (0.37%) Military
16 1 (0.19%) Front Office
16 1 (0.19%) Social Housing
Libraries, Frameworks & Software Standards
1 1 (0.19%) Web Services
Miscellaneous
1 56 (10.39%) Driving Licence
2 21 (3.90%) Onboarding
3 14 (2.60%) EPoS
3 14 (2.60%) Self-Motivation
4 11 (2.04%) IoT
5 9 (1.67%) Web Conferencing
6 6 (1.11%) Hybrid Cloud
6 6 (1.11%) Video\Live Streaming
7 5 (0.93%) Mobile App
7 5 (0.93%) Video Conferencing
8 4 (0.74%) Wiki
9 3 (0.56%) iSeries
10 2 (0.37%) Housing Association
10 2 (0.37%) iPhone
10 2 (0.37%) Low-Code
11 1 (0.19%) CCTV
11 1 (0.19%) Fat Client
11 1 (0.19%) iPad
11 1 (0.19%) NHS
11 1 (0.19%) Smartphone
Operating Systems
1 272 (50.46%) Windows
2 141 (26.16%) Windows Server
3 85 (15.77%) Windows 10
4 43 (7.98%) Mac OS
5 34 (6.31%) Windows Server 2019
6 32 (5.94%) Windows Server 2016
7 27 (5.01%) Android
8 23 (4.27%) Apple iOS
9 21 (3.90%) Windows Server 2012
10 9 (1.67%) Linux
11 1 (0.19%) Mac OS X
11 1 (0.19%) VMS
11 1 (0.19%) Windows 7
11 1 (0.19%) Windows Server 2008
Processes & Methodologies
1 168 (31.17%) Problem-Solving
2 150 (27.83%) Customer Service
3 75 (13.91%) ITIL
4 37 (6.86%) Continuous Improvement
4 37 (6.86%) ITSM
5 36 (6.68%) Service Delivery
6 34 (6.31%) Cybersecurity
6 34 (6.31%) Mentoring
7 31 (5.75%) Service Management
8 22 (4.08%) Change Management
8 22 (4.08%) Computer Science
9 20 (3.71%) Incident Management
9 20 (3.71%) Time Management
10 19 (3.53%) Remote Monitoring and Management
11 18 (3.34%) Asset Management
11 18 (3.34%) Mobile Device Management
11 18 (3.34%) Problem Management
12 17 (3.15%) Customer Experience
13 16 (2.97%) Project Management
13 16 (2.97%) Task Automation
Programming Languages
1 49 (9.09%) PowerShell
2 22 (4.08%) SQL
3 9 (1.67%) Python
4 4 (0.74%) JavaScript
4 4 (0.74%) T-SQL
5 1 (0.19%) C#
Qualifications
1 48 (8.91%) Degree
2 29 (5.38%) Microsoft Certification
3 20 (3.71%) A+ Certification
4 13 (2.41%) Security Cleared
5 12 (2.23%) SC Cleared
6 11 (2.04%) DBS Check
7 8 (1.48%) Computer Science Degree
7 8 (1.48%) ITIL Foundation Certificate
8 5 (0.93%) CompTIA Security+
9 4 (0.74%) NVQ Level 3
10 3 (0.56%) Network+ Certification
11 2 (0.37%) BPSS Clearance
11 2 (0.37%) CCNA
11 2 (0.37%) Cisco Certification
11 2 (0.37%) HP APS
12 1 (0.19%) Azure Certification
12 1 (0.19%) CCA
12 1 (0.19%) CCNP
12 1 (0.19%) Citrix Certification
12 1 (0.19%) MCSE
Quality Assurance & Compliance
1 70 (12.99%) SLA
2 11 (2.04%) Cyber Essentials
3 4 (0.74%) ISO/IEC 27001
3 4 (0.74%) NIST
3 4 (0.74%) QA
4 3 (0.56%) Accessibility
4 3 (0.56%) GDPR
5 1 (0.19%) PCI DSS
System Software
1 186 (34.51%) Active Directory
2 52 (9.65%) Hyper-V
3 18 (3.34%) VMware Infrastructure
4 14 (2.60%) Virtual Desktop
5 7 (1.30%) BitLocker
6 3 (0.56%) Terminal Services
Systems Management
1 75 (13.91%) Microsoft Intune
2 22 (4.08%) SCCM
3 17 (3.15%) Active Directory Federation Services
4 10 (1.86%) Autotask
5 6 (1.11%) Jamf Pro
6 4 (0.74%) ZABBIX
7 2 (0.37%) FortiGate
8 1 (0.19%) AirWatch
8 1 (0.19%) EMC NetWorker
Vendors
1 288 (53.43%) Microsoft
2 29 (5.38%) Google
3 24 (4.45%) VMware
4 19 (3.53%) Apple
4 19 (3.53%) Meraki
5 18 (3.34%) Cisco
6 10 (1.86%) Fortinet
6 10 (1.86%) HP
6 10 (1.86%) Palo Alto
6 10 (1.86%) ServiceNow
6 10 (1.86%) SolarWinds
7 9 (1.67%) Sophos
7 9 (1.67%) Veeam
8 8 (1.48%) Qualys
9 6 (1.11%) Samsung
9 6 (1.11%) SonicWALL
9 6 (1.11%) TP-LINK
9 6 (1.11%) Ubiquiti
10 3 (0.56%) Acronis
10 3 (0.56%) Barracuda Networks