The median annual salary for a 2nd Line Support was £27,000 in advertised job vacancies in England during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Second Line Support
UK / England
Rank 293 304 232
Rank change year-on-year +11 -72  
Permanent jobs requiring a 2nd Line Support 854 1063 1413
As % of all permanent IT jobs advertised in England 1.08% 1.10% 1.42%
As % of the Job Titles category 1.13% 1.14% 1.47%
Number of salaries quoted 775 949 1247
Median salary £27,000 £26,500 £26,000
Median salary % change year-on-year +1.88% +1.92%  
90% offered a salary of more than £22,500 £22,000 £21,000
10% offered a salary of more than £35,000 £34,000 £35,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 75889 93457 96279
As % of all permanent IT job vacancies advertised in England 96.26% 96.43% 96.65%
Number of salaries quoted 63471 79007 79398
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support in England over the 3 months to 26 March 2017.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 307 £30,000 +5.26% 33
South East +22 245 £26,500 -0.93% 20
Yorkshire +28 76 £24,000 -4.00% 9
East of England +4 61 £26,500 - 12
South West -25 54 £25,000 -3.84% 2
North West -35 44 £26,000 +13.04% 12
East Midlands +3 32 £25,000 - 9
West Midlands +12 29 £23,000 -5.15% 8
North East +7 8 £25,500 +18.60% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1351 (80.23%) Windows
2 1016 (60.33%) Active Directory
3 898 (53.33%) Microsoft
4 596 (35.39%) Windows Server
5 517 (30.70%) MS Exchange
6 504 (29.93%) Windows 7
7 499 (29.63%) MS Office
8 484 (28.74%) MS Excel
9 434 (25.77%) VMware
10 389 (23.10%) Windows Server 2008
11 384 (22.80%) ITIL
12 321 (19.06%) Office 365
13 310 (18.41%) Citrix
14 306 (18.17%) Windows Server 2012
15 273 (16.21%) Cisco
16 260 (15.44%) TCP/IP
17 240 (14.25%) Microsoft Certification
18 236 (14.01%) Firewall
19 234 (13.90%) VMware Infrastructure
20 220 (13.06%) SLA
21 213 (12.65%) DNS
22 207 (12.29%) LAN
22 207 (12.29%) Finance
23 199 (11.82%) WAN
24 194 (11.52%) DHCP
25 193 (11.46%) Hyper-V
25 193 (11.46%) Windows 10
26 186 (11.05%) SQL
27 154 (9.14%) Windows 8
28 142 (8.43%) MCP

2nd Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 517 (30.70%) MS Exchange
2 135 (8.02%) Exchange Server 2010
3 97 (5.76%) SharePoint
4 88 (5.23%) Exchange Server 2013
5 75 (4.45%) Skype for Business
6 65 (3.86%) Exchange Server 2007
7 57 (3.38%) IIS
8 40 (2.38%) Blackberry Enterprise Server
9 34 (2.02%) Exchange Server 2003
10 25 (1.48%) IBM Notes
11 10 (0.59%) Site Server
12 9 (0.53%) Tomcat
13 8 (0.48%) SharePoint 2013
14 7 (0.42%) Apache
14 7 (0.42%) BizTalk Server
14 7 (0.42%) IBM Domino
14 7 (0.42%) SharePoint 2010
15 5 (0.30%) WordPress
16 4 (0.24%) DataSynapse
16 4 (0.24%) SharePoint Server
Applications
1 499 (29.63%) MS Office
2 484 (28.74%) MS Excel
3 29 (1.72%) MS PowerPoint
4 11 (0.65%) Adobe Creative Suite
5 5 (0.30%) MS Visio
6 4 (0.24%) Final Cut Pro
7 2 (0.12%) InfoPath
8 1 (0.059%) AutoCAD
Business Applications
1 8 (0.48%) Dynamics NAV
2 7 (0.42%) Dynamics AX
3 6 (0.36%) Dynamics CRM
4 5 (0.30%) SAP Oil and Gas
4 5 (0.30%) Visualfiles
5 2 (0.12%) Eikon
5 2 (0.12%) Northgate Housing
5 2 (0.12%) SAP Business One
5 2 (0.12%) SAP CRM
5 2 (0.12%) SAP R/3
6 1 (0.059%) Infor M3
6 1 (0.059%) JDE OneWorld
6 1 (0.059%) Maximo
6 1 (0.059%) Movex
6 1 (0.059%) Oracle Payroll
Cloud Services
1 321 (19.06%) Office 365
2 42 (2.49%) Microsoft Azure
3 25 (1.48%) Amazon AWS
4 20 (1.19%) SaaS
5 17 (1.01%) Cloud Computing
6 10 (0.59%) Mimecast
7 5 (0.30%) G Suite
8 3 (0.18%) Adobe Creative Cloud
8 3 (0.18%) IaaS
8 3 (0.18%) PaaS
9 1 (0.059%) Amazon CloudWatch
9 1 (0.059%) Amazon EC2
9 1 (0.059%) Amazon S3
9 1 (0.059%) AWS CloudFormation
9 1 (0.059%) AWS Elastic Beanstalk
9 1 (0.059%) Azure Active Directory
9 1 (0.059%) Virtual Private Cloud
Communications & Networking
1 260 (15.44%) TCP/IP
2 236 (14.01%) Firewall
3 213 (12.65%) DNS
4 207 (12.29%) LAN
5 199 (11.82%) WAN
6 194 (11.52%) DHCP
7 125 (7.42%) VoIP
8 117 (6.95%) VPN
9 74 (4.39%) Internet
10 66 (3.92%) SAN
11 59 (3.50%) Wireless
12 56 (3.33%) Wi-Fi
13 41 (2.43%) Skype
14 29 (1.72%) Remote Desktop
15 27 (1.60%) IP Telephony
16 23 (1.37%) VLAN
17 21 (1.25%) WLAN
18 18 (1.07%) Cisco ASA
18 18 (1.07%) Cisco IOS
19 17 (1.01%) SMTP
Database & Business Intelligence
1 140 (8.31%) SQL Server
2 36 (2.14%) SQL Server 2008
3 25 (1.48%) SQL Server 2012
4 23 (1.37%) MySQL
5 15 (0.89%) SQL Server Reporting Services
6 14 (0.83%) Crystal Reports
7 11 (0.65%) SQL Server 2005
8 10 (0.59%) Relational Database
9 7 (0.42%) SQL Server 2000
10 6 (0.36%) SQL Server 2016
11 5 (0.30%) SQL Server Integration Services
12 3 (0.18%) DB2
12 3 (0.18%) MS Access
13 2 (0.12%) Big Data
13 2 (0.12%) BusinessObjects
13 2 (0.12%) UniData
14 1 (0.059%) Amazon RDS
14 1 (0.059%) NoSQL
14 1 (0.059%) Oracle BI EE
14 1 (0.059%) QlikView
Development Applications
1 5 (0.30%) JIRA
2 4 (0.24%) MSI
3 3 (0.18%) Team Foundation Server
4 2 (0.12%) Firebug
5 1 (0.059%) Git (software)
5 1 (0.059%) SQL Server Management Studio (SSMS)
5 1 (0.059%) Subversion
5 1 (0.059%) Visual Studio
General
1 207 (12.29%) Finance
2 85 (5.05%) Telecoms
3 68 (4.04%) Law
4 56 (3.33%) Legal
5 51 (3.03%) Retail
6 40 (2.38%) Banking
7 24 (1.43%) Manufacturing
7 24 (1.43%) Marketing
8 18 (1.07%) German Language
9 17 (1.01%) Advertising
9 17 (1.01%) French Language
10 11 (0.65%) Front Office
11 7 (0.42%) Polish Language
12 6 (0.36%) Electronics
12 6 (0.36%) Financial Institution
12 6 (0.36%) Retail Banking
12 6 (0.36%) Spanish Language
13 5 (0.30%) Back Office
13 5 (0.30%) Italian Language
14 4 (0.24%) Investment Banking
Libraries, Frameworks & Software Standards
1 30 (1.78%) HTML
2 25 (1.48%) Software Packaging
3 22 (1.31%) .NET
4 11 (0.65%) CSS
5 8 (0.48%) ASP.NET
5 8 (0.48%) XML
6 6 (0.36%) ASP.NET MVC
6 6 (0.36%) jQuery
7 5 (0.30%) ASP.NET MVC 5
7 5 (0.30%) EDI
7 5 (0.30%) HTML5
7 5 (0.30%) Twitter Bootstrap
8 4 (0.24%) J2EE
9 3 (0.18%) SOAP
9 3 (0.18%) Web Services
10 2 (0.12%) CGI
10 2 (0.12%) COM
10 2 (0.12%) JSON
10 2 (0.12%) SAP Basis
10 2 (0.12%) XMPP
Miscellaneous
1 84 (4.99%) Analytical Skills
2 83 (4.93%) Blackberry
3 65 (3.86%) Driving Licence
4 55 (3.27%) Management Information System
5 49 (2.91%) iPad
6 46 (2.73%) iPhone
7 35 (2.08%) Computer Science
8 29 (1.72%) Data Centre
8 29 (1.72%) Video Conferencing
9 28 (1.66%) Smartphone
10 25 (1.48%) Replication
11 18 (1.07%) Client/Server
11 18 (1.07%) Enterprise Storage
12 16 (0.95%) EPoS
12 16 (0.95%) User Experience
13 13 (0.77%) CMDB
14 11 (0.65%) Life Science
15 7 (0.42%) Handset
15 7 (0.42%) NHS
15 7 (0.42%) PKI
Operating Systems
1 1351 (80.23%) Windows
2 596 (35.39%) Windows Server
3 504 (29.93%) Windows 7
4 389 (23.10%) Windows Server 2008
5 306 (18.17%) Windows Server 2012
6 193 (11.46%) Windows 10
7 154 (9.14%) Windows 8
8 134 (7.96%) Windows Server 2003
9 129 (7.66%) Windows XP
10 93 (5.52%) Linux
11 85 (5.05%) Android
12 60 (3.56%) Mac OS X
13 56 (3.33%) Apple iOS
14 36 (2.14%) Mac OS
15 30 (1.78%) Unix
16 17 (1.01%) Windows Vista
17 15 (0.89%) Windows 2000 Server
18 8 (0.48%) Red Hat Enterprise Linux
18 8 (0.48%) Windows Phone
19 7 (0.42%) Windows Mobile
Processes & Methodologies
1 384 (22.80%) ITIL
2 94 (5.58%) Service Management
3 82 (4.87%) Problem Management
4 69 (4.10%) Service Delivery
5 54 (3.21%) Change Management
5 54 (3.21%) Continuous Improvement
5 54 (3.21%) Time Management
6 49 (2.91%) Incident Management
7 41 (2.43%) ITIL V3
8 37 (2.20%) Workflow
9 36 (2.14%) CRM
10 35 (2.08%) Disaster Recovery
11 34 (2.02%) Change Control
12 32 (1.90%) Mentoring
13 24 (1.43%) Line Management
14 23 (1.37%) Case Management
15 21 (1.25%) Asset Management
15 21 (1.25%) ERP
15 21 (1.25%) Migration
16 19 (1.13%) ITSM
Programming Languages
1 186 (11.05%) SQL
2 53 (3.15%) PowerShell
3 16 (0.95%) C#
4 13 (0.77%) C
5 11 (0.65%) C++
5 11 (0.65%) Java
5 11 (0.65%) JavaScript
6 8 (0.48%) T-SQL
7 7 (0.42%) VBScript
8 6 (0.36%) VB
8 6 (0.36%) VBA
9 3 (0.18%) Bash Shell
9 3 (0.18%) PHP
9 3 (0.18%) PL/SQL
10 1 (0.059%) Google Apps Script
10 1 (0.059%) Shell Script
10 1 (0.059%) VB.NET
10 1 (0.059%) XAML
Qualifications
1 240 (14.25%) Microsoft Certification
2 142 (8.43%) MCP
3 124 (7.36%) MCSE
4 116 (6.89%) Cisco Certification
5 109 (6.47%) CCNA
6 103 (6.12%) Degree
7 58 (3.44%) MCSA
8 48 (2.85%) Security Cleared
9 47 (2.79%) ITIL Certification
10 40 (2.38%) MCITP
11 33 (1.96%) SC Cleared
12 31 (1.84%) A+ Certification
13 22 (1.31%) MCTS
14 18 (1.07%) CCNP
15 12 (0.71%) VMware Certified Professional (VCP)
16 10 (0.59%) GNVQ
17 9 (0.53%) DV Cleared
17 9 (0.53%) MCDST
17 9 (0.53%) Network+ Certification
18 7 (0.42%) DBS Check
Quality Assurance & Compliance
1 220 (13.06%) SLA
2 18 (1.07%) QA
3 4 (0.24%) ISO/IEC 27001
4 2 (0.12%) COBIT
4 2 (0.12%) DICOM
4 2 (0.12%) HL7
4 2 (0.12%) ISO 9001
5 1 (0.059%) Data Quality
5 1 (0.059%) SSAE 16
System Software
1 1016 (60.33%) Active Directory
2 234 (13.90%) VMware Infrastructure
3 193 (11.46%) Hyper-V
4 88 (5.23%) XenApp
5 53 (3.15%) vSphere
6 38 (2.26%) XenDesktop
7 26 (1.54%) Terminal Services
8 24 (1.43%) VMware ESXi
9 23 (1.37%) Virtual Desktop
10 11 (0.65%) Terminal Server
11 9 (0.53%) VMware Workstation
12 6 (0.36%) Firmware
12 6 (0.36%) Virtual Machines
13 5 (0.30%) VMware ESX
14 4 (0.24%) Microsoft App-V
15 2 (0.12%) BitLocker
15 2 (0.12%) BlackBerry Internet Service
15 2 (0.12%) ISA Server
15 2 (0.12%) Sendmail
15 2 (0.12%) Virtual Servers
Systems Management
1 133 (7.90%) SCCM
2 35 (2.08%) Backup Exec
3 24 (1.43%) WSUS
4 19 (1.13%) SCOM
5 13 (0.77%) NetBackup
6 12 (0.71%) Norton AntiVirus
7 10 (0.59%) Nagios
8 7 (0.42%) DameWare
8 7 (0.42%) Systems Management Server (SMS)
9 6 (0.36%) AirWatch
9 6 (0.36%) OpenView
9 6 (0.36%) Perfmon
10 5 (0.30%) Ansible
10 5 (0.30%) Microsoft Intune
11 4 (0.24%) Jamf Pro
11 4 (0.24%) SCVMM
11 4 (0.24%) Sysprep
11 4 (0.24%) XenMobile
12 3 (0.18%) McAfee ePO
12 3 (0.18%) ServiceCenter
Vendors
1 898 (53.33%) Microsoft
2 434 (25.77%) VMware
3 310 (18.41%) Citrix
4 273 (16.21%) Cisco
5 129 (7.66%) Apple
6 76 (4.51%) HP
7 52 (3.09%) Dell
8 48 (2.85%) Avaya
9 34 (2.02%) Veeam
10 33 (1.96%) Symantec
11 32 (1.90%) Juniper
12 25 (1.48%) CheckPoint
12 25 (1.48%) Lotus
13 21 (1.25%) Mitel
14 20 (1.19%) Adobe
14 20 (1.19%) NetApp
15 19 (1.13%) iManage
15 19 (1.13%) ServiceNow
16 18 (1.07%) SonicWALL
16 18 (1.07%) Twitter
Manchester, Lancashire
Senitor Associates
Salary: £24000 per annum + pension, bonus, 28 days holiday
Posted: 3 days ago
East London
Millshill Recruitment Ltd
Salary: £32000 - £35000 per annum
Posted: 2 days ago
West London
Ashdown IT
Salary: £22000 - £27000 per annum + ben
Posted: 3 days ago
Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 2 days ago
Wakefield, West Yorkshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Ashby-De-La-Zouch, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £24000.00 per annum
Posted: 3 days ago
Manchester, Lancashire
Itecco
Salary: £24000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Spring Technology
Posted: 2 days ago
Leeds, West Yorkshire
Kalpa Resource
Salary: From £20,000 to £24,000 per annum +6% bonus
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £28000.00 per annum + Benefits
Posted: 2 days ago
Central London / West End
Millshill Recruitment Ltd
Salary: £25000 - £27000 per annum
Posted: 4 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £27000.00 per annum + Benefits
Posted: 2 days ago
London
Webrecruit
Salary: Up to £25,000 per annum DOE Plus Benefits
Posted: 3 days ago
London
Hudson IT
Salary: £22500 - £27000 per annum
Posted: 2 days ago
City, London
Amicus Recruitment Limited
Salary: £25000 - £28000 per annum + Pension
Posted: 3 days ago
Northampton, Northamptonshire
The North Starr
Posted: 2 days ago
Watford, Hertfordshire
Senitor Associates
Posted: 4 days ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 2 days ago
Preston, Lancashire
Spring Technology
Salary: Bonus + Benefits
Posted: 4 days ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 5 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £26,000 per annum + excellent benefits
Posted: 4 days ago
Burton-On-Trent, Staffordshire
Oscar
Posted: 3 days ago
Nottingham, Nottinghamshire
Oscar
Salary: £20000 - £26000 per annum
Posted: 5 days ago
Borehamwood, Hertfordshire
Complete Tech Limited
Salary: From £27,500 to £30,000 per annum
Posted: 2 days ago
London
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 4 days ago
Sheffield, South Yorkshire
Search Consultancy
Posted: 4 days ago
Bristol, Avon
Harris Global
Salary: From £28,000 to £33,000 per annum + benefits
Posted: 5 days ago
Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £22,500 per annum + benefits
Posted: 3 days ago
City, London
Amicus Recruitment Limited
Salary: £25000 - £35000 per annum + Penison, Bonus, etc
Posted: 5 days ago