2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 19 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Feb 2026
Same period 2025 Same period 2024
Rank 219 368 267
Rank change year-on-year +149 -101 +114
Permanent jobs requiring a 2nd Line Support 573 299 710
As % of all permanent jobs in England 0.95% 0.68% 1.08%
As % of the Job Titles category 1.04% 0.74% 1.14%
Number of salaries quoted 529 216 655
10th Percentile £27,000 £28,500 £25,750
25th Percentile £29,000 £30,000 £27,500
Median annual salary (50th Percentile) £32,500 £33,500 £31,000
Median % change year-on-year -2.99% +8.06% -1.59%
75th Percentile £36,750 £40,000 £37,125
90th Percentile £42,000 £45,000 £41,400
UK median annual salary £32,250 £33,500 £31,000
% change year-on-year -3.73% +8.06% -1.59%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 55,009 40,180 62,523
% of permanent jobs with a recognized job title 91.32% 91.31% 94.67%
Number of salaries quoted 35,530 21,389 49,945
10th Percentile £29,250 £33,500 £28,750
25th Percentile £38,000 £45,000 £39,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.29%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 19 February 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 19 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +89 182 £32,750 +0.77% 38
Midlands +78 117 £30,375 -1.22% 15
North of England +48 114 £30,000 - 24
East Midlands +23 68 £30,000 -1.64% 3
Yorkshire +9 57 £28,250 -5.83% 12
London -4 55 £42,000 +5.00% 23
South West +26 54 £32,000 -4.48% 12
North West +31 53 £30,000 -0.83% 12
East of England +29 51 £34,000 +6.25% 12
West Midlands +49 44 £32,500 -7.14% 11
North East -4 4 £26,000 -13.33% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 19 February 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 302 (52.71%) Windows
2 292 (50.96%) Microsoft 365
3 278 (48.52%) Microsoft
4 214 (37.35%) Active Directory
5 190 (33.16%) Problem-Solving
6 180 (31.41%) Customer Service
7 160 (27.92%) Azure
8 156 (27.23%) Windows Server
9 130 (22.69%) Firewall
10 122 (21.29%) DNS
10 122 (21.29%) VPN
11 114 (19.90%) DHCP
12 112 (19.55%) Windows 10
13 99 (17.28%) SLA
14 97 (16.93%) Mentoring
15 94 (16.40%) Continuous Improvement
16 93 (16.23%) Microsoft Exchange
17 89 (15.53%) ITIL
18 87 (15.18%) Entra ID
19 79 (13.79%) Microsoft Intune
20 74 (12.91%) TCP/IP
21 73 (12.74%) VLAN
22 69 (12.04%) Microsoft Office
23 67 (11.69%) WAN
24 66 (11.52%) Wi-Fi
25 65 (11.34%) SQL
26 64 (11.17%) Hyper-V
26 64 (11.17%) SharePoint
27 62 (10.82%) LAN
28 52 (9.08%) VMware

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (16.23%) Microsoft Exchange
2 64 (11.17%) SharePoint
3 9 (1.57%) Confluence
4 6 (1.05%) Exchange Server 2013
5 2 (0.35%) IIS
6 1 (0.17%) Exchange Server 2007
6 1 (0.17%) Exchange Server 2010
Applications
1 69 (12.04%) Microsoft Office
2 11 (1.92%) Microsoft Excel
3 7 (1.22%) Microsoft PowerPoint
4 4 (0.70%) CATIA
5 1 (0.17%) AutoCAD
Business Applications
1 5 (0.87%) Dynamics CRM
2 4 (0.70%) Dynamics NAV
3 1 (0.17%) Alphatax
3 1 (0.17%) Remedy ITSM
Cloud Services
1 292 (50.96%) Microsoft 365
2 160 (27.92%) Azure
3 87 (15.18%) Entra ID
4 38 (6.63%) SaaS
5 34 (5.93%) Google Workspace
6 31 (5.41%) AWS
7 22 (3.84%) OneDrive
8 7 (1.22%) Mimecast
9 5 (0.87%) Power Platform
10 4 (0.70%) GCP
11 3 (0.52%) Amazon EC2
11 3 (0.52%) Datadog
11 3 (0.52%) Virtual Private Cloud
12 2 (0.35%) PowerApps
13 1 (0.17%) Dynamics 365
13 1 (0.17%) IaaS
13 1 (0.17%) Power Automate
Communications & Networking
1 130 (22.69%) Firewall
2 122 (21.29%) DNS
2 122 (21.29%) VPN
3 114 (19.90%) DHCP
4 74 (12.91%) TCP/IP
5 73 (12.74%) VLAN
6 67 (11.69%) WAN
7 66 (11.52%) Wi-Fi
8 62 (10.82%) LAN
9 48 (8.38%) Remote Desktop
10 44 (7.68%) VoIP
11 25 (4.36%) Wireless
12 13 (2.27%) Unified Communications
13 12 (2.09%) PBX
14 11 (1.92%) DECT
14 11 (1.92%) DSL
14 11 (1.92%) Wireshark
15 7 (1.22%) IPsec
16 5 (0.87%) Broadband
17 4 (0.70%) Network Security
Database & Business Intelligence
1 21 (3.66%) SQL Server
2 5 (0.87%) Amazon RDS
3 4 (0.70%) Relational Database
4 3 (0.52%) MySQL
4 3 (0.52%) Oracle Database
4 3 (0.52%) Power BI
5 2 (0.35%) Azure SQL Database
6 1 (0.17%) FileMaker
Development Applications
1 24 (4.19%) JIRA
2 3 (0.52%) Git
General
1 259 (45.20%) Social Skills
2 52 (9.08%) Retail
3 46 (8.03%) Analytical Skills
4 44 (7.68%) Marketing
5 40 (6.98%) Law
6 38 (6.63%) Telecoms
7 20 (3.49%) Organisational Skills
8 18 (3.14%) Finance
8 18 (3.14%) Manufacturing
9 11 (1.92%) Advertising
10 10 (1.75%) Legal
11 5 (0.87%) Pharmaceutical
12 4 (0.70%) Back Office
12 4 (0.70%) Banking
12 4 (0.70%) Dutch Language
12 4 (0.70%) French Language
12 4 (0.70%) German Language
12 4 (0.70%) Spanish Language
13 3 (0.52%) Electronics
13 3 (0.52%) Public Sector
Libraries, Frameworks & Software Standards
1 3 (0.52%) Middleware
2 2 (0.35%) LDAP
3 1 (0.17%) Web Services
Miscellaneous
1 120 (20.94%) Driving Licence
2 52 (9.08%) Onboarding
3 17 (2.97%) Self-Motivation
4 11 (1.92%) IoT
4 11 (1.92%) Web Conferencing
5 8 (1.40%) Data Centre
5 8 (1.40%) EPoS
6 5 (0.87%) Mobile App
6 5 (0.87%) Video\Live Streaming
7 4 (0.70%) Client/Server
7 4 (0.70%) iPhone
7 4 (0.70%) Management Information System
8 3 (0.52%) Linux Command Line
8 3 (0.52%) Video Conferencing
9 2 (0.35%) iPad
9 2 (0.35%) Low-Code
9 2 (0.35%) PKI
9 2 (0.35%) Wiki
10 1 (0.17%) CCTV
10 1 (0.17%) Smartphone
Operating Systems
1 302 (52.71%) Windows
2 156 (27.23%) Windows Server
3 112 (19.55%) Windows 10
4 45 (7.85%) Windows Server 2019
5 41 (7.16%) Mac OS
6 35 (6.11%) Apple iOS
7 32 (5.58%) Android
7 32 (5.58%) Windows Server 2016
8 17 (2.97%) Linux
8 17 (2.97%) Windows Server 2012
9 7 (1.22%) Windows 7
10 6 (1.05%) Windows 8
11 3 (0.52%) AIX
11 3 (0.52%) Unix
12 1 (0.17%) Mac OS X
12 1 (0.17%) Windows Server 2008
Processes & Methodologies
1 190 (33.16%) Problem-Solving
2 180 (31.41%) Customer Service
3 97 (16.93%) Mentoring
4 94 (16.40%) Continuous Improvement
5 89 (15.53%) ITIL
6 49 (8.55%) Service Delivery
7 42 (7.33%) ERP
7 42 (7.33%) Mobile Device Management
8 40 (6.98%) CRM
8 40 (6.98%) ITSM
9 39 (6.81%) Root Cause Analysis
10 37 (6.46%) Logistics
11 33 (5.76%) Analytical Thinking
11 33 (5.76%) Cybersecurity
11 33 (5.76%) Data Privacy
11 33 (5.76%) E-Commerce
12 28 (4.89%) Service Management
13 24 (4.19%) Remote Monitoring and Management
14 22 (3.84%) Infrastructure Engineering
14 22 (3.84%) Process Improvement
Programming Languages
1 65 (11.34%) SQL
2 33 (5.76%) C#
3 31 (5.41%) PowerShell
4 7 (1.22%) T-SQL
5 2 (0.35%) VB
6 1 (0.17%) Python
6 1 (0.17%) VBA
Qualifications
1 41 (7.16%) Security Cleared
2 40 (6.98%) SC Cleared
3 28 (4.89%) Degree
3 28 (4.89%) Microsoft Certification
4 23 (4.01%) Microsoft Certified Professional
5 12 (2.09%) Azure Certification
6 11 (1.92%) CCNA
6 11 (1.92%) Cisco Certification
7 10 (1.75%) CCA
7 10 (1.75%) Citrix Certification
7 10 (1.75%) MCSE
8 9 (1.57%) MCSA
9 8 (1.40%) A+ Certification
9 8 (1.40%) ITIL Foundation Certificate
10 7 (1.22%) BPSS Clearance
11 6 (1.05%) Computer Science Degree
11 6 (1.05%) Network+ Certification
12 5 (0.87%) CompTIA Security+
13 4 (0.70%) ITIL Certification
14 3 (0.52%) MCITP
Quality Assurance & Compliance
1 99 (17.28%) SLA
2 36 (6.28%) QA
3 20 (3.49%) Cyber Essentials
4 15 (2.62%) GDPR
5 8 (1.40%) ISO/IEC 27001
6 4 (0.70%) Cyber Essentials PLUS
6 4 (0.70%) NIST
7 2 (0.35%) Accessibility
8 1 (0.17%) PCI DSS
System Software
1 214 (37.35%) Active Directory
2 64 (11.17%) Hyper-V
3 33 (5.76%) VMware Infrastructure
4 13 (2.27%) Virtual Desktop
5 5 (0.87%) BitLocker
6 4 (0.70%) Firmware
6 4 (0.70%) vSphere
Systems Management
1 79 (13.79%) Microsoft Intune
2 23 (4.01%) SCCM
3 21 (3.66%) Jamf Pro
4 16 (2.79%) Active Directory Federation Services
5 7 (1.22%) Autotask
6 3 (0.52%) FortiGate
6 3 (0.52%) Netcool
7 2 (0.35%) WSUS
7 2 (0.35%) ZABBIX
8 1 (0.17%) AirWatch
8 1 (0.17%) EMC NetWorker
Vendors
1 278 (48.52%) Microsoft
2 52 (9.08%) VMware
3 39 (6.81%) Apple
4 30 (5.24%) Google
5 19 (3.32%) Cisco
5 19 (3.32%) Samsung
6 14 (2.44%) Citrix
7 11 (1.92%) ServiceNow
8 10 (1.75%) SolarWinds
9 9 (1.57%) Veeam
10 8 (1.40%) Sophos
11 7 (1.22%) Adobe
11 7 (1.22%) Meraki
12 6 (1.05%) ConnectWise
12 6 (1.05%) Fortinet
13 5 (0.87%) Datto
13 5 (0.87%) HP
14 4 (0.70%) Palo Alto
14 4 (0.70%) SonicWALL
15 3 (0.52%) Freshdesk