2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 20 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Jun 2026
Same period 2025 Same period 2024
Rank 289 258 341
Rank change year-on-year -31 +83 -5
Permanent jobs requiring a 2nd Line Support 559 478 737
As % of all permanent jobs in England 0.67% 1.20% 0.77%
As % of the Job Titles category 0.71% 1.33% 0.81%
Number of salaries quoted 484 454 649
10th Percentile £27,000 £26,500 £26,000
25th Percentile £29,000 £28,750 £27,750
Median annual salary (50th Percentile) £32,500 £31,500 £31,000
Median % change year-on-year +3.17% +1.61% -3.13%
75th Percentile £37,000 £35,000 £36,000
90th Percentile £42,000 £40,000 £40,000
UK median annual salary £32,250 £31,500 £30,500
% change year-on-year +2.38% +3.28% -4.69%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 78,810 35,838 90,464
% of permanent jobs with a recognized job title 94.10% 90.06% 94.64%
Number of salaries quoted 55,430 20,848 67,006
10th Percentile £30,000 £28,969 £28,500
25th Percentile £40,000 £39,750 £38,500
Median annual salary (50th Percentile) £57,500 £57,500 £52,500
Median % change year-on-year - +9.52% -12.86%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 20 June 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 20 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +96 188 £30,000 -4.76% 14
North of England +21 130 £30,000 -1.64% 11
London +15 91 £36,000 -10.00% 5
North West +45 70 £31,500 -5.97% 8
East of England -4 59 £35,000 +18.64% 11
Yorkshire -28 56 £26,750 -7.76% 3
Midlands -86 56 £30,875 +1.23% 3
South West -127 35 £35,000 +11.11% 6
West Midlands -43 29 £30,875 +1.23% 1
East Midlands -79 25 £26,375 -12.08% 2
North East -52 4 £26,000 -18.75%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 20 June 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 305 (54.56%) Microsoft
2 302 (54.03%) Microsoft 365
3 295 (52.77%) Windows
4 191 (34.17%) Active Directory
5 177 (31.66%) Customer Service
6 161 (28.80%) Problem-Solving
7 150 (26.83%) Azure
8 128 (22.90%) Windows Server
9 115 (20.57%) Firewall
10 103 (18.43%) Microsoft Exchange
11 97 (17.35%) Entra ID
12 94 (16.82%) DNS
13 92 (16.46%) DHCP
14 88 (15.74%) Windows 10
15 84 (15.03%) Microsoft Intune
16 83 (14.85%) SharePoint
17 82 (14.67%) VPN
18 78 (13.95%) Wi-Fi
19 70 (12.52%) ITIL
19 70 (12.52%) SLA
20 67 (11.99%) Microsoft Office
21 58 (10.38%) TCP/IP
22 55 (9.84%) WAN
23 54 (9.66%) PowerShell
24 53 (9.48%) Service Delivery
25 51 (9.12%) Degree
25 51 (9.12%) Hyper-V
25 51 (9.12%) LAN
26 50 (8.94%) VoIP
27 49 (8.77%) Continuous Improvement

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 103 (18.43%) Microsoft Exchange
2 83 (14.85%) SharePoint
3 4 (0.72%) Confluence
4 3 (0.54%) IIS
5 1 (0.18%) Blackberry Enterprise Server
5 1 (0.18%) Exchange Server 2007
5 1 (0.18%) Exchange Server 2010
5 1 (0.18%) Exchange Server 2013
Applications
1 67 (11.99%) Microsoft Office
2 12 (2.15%) Microsoft Excel
3 8 (1.43%) Microsoft PowerPoint
Business Applications
1 5 (0.89%) Dynamics NAV
2 1 (0.18%) Alphatax
2 1 (0.18%) Remedy ITSM
Cloud Services
1 302 (54.03%) Microsoft 365
2 150 (26.83%) Azure
3 97 (17.35%) Entra ID
4 24 (4.29%) AWS
5 22 (3.94%) OneDrive
6 21 (3.76%) Google Workspace
6 21 (3.76%) Power Platform
7 8 (1.43%) PowerApps
7 8 (1.43%) SaaS
8 7 (1.25%) Mimecast
9 4 (0.72%) Dynamics 365
9 4 (0.72%) GCP
10 3 (0.54%) IaaS
10 3 (0.54%) Microsoft Copilot
10 3 (0.54%) PaaS
10 3 (0.54%) Power Automate
11 2 (0.36%) Amazon EC2
11 2 (0.36%) Azure Storage
11 2 (0.36%) Datadog
11 2 (0.36%) Virtual Private Cloud
Communications & Networking
1 115 (20.57%) Firewall
2 94 (16.82%) DNS
3 92 (16.46%) DHCP
4 82 (14.67%) VPN
5 78 (13.95%) Wi-Fi
6 58 (10.38%) TCP/IP
7 55 (9.84%) WAN
8 51 (9.12%) LAN
9 50 (8.94%) VoIP
10 43 (7.69%) VLAN
11 12 (2.15%) Wireless
12 8 (1.43%) Broadband
13 7 (1.25%) DECT
13 7 (1.25%) DSL
13 7 (1.25%) PBX
13 7 (1.25%) Remote Desktop
13 7 (1.25%) Unified Communications
13 7 (1.25%) Wireshark
14 5 (0.89%) ADSL
14 5 (0.89%) IPsec
Database & Business Intelligence
1 18 (3.22%) SQL Server
2 10 (1.79%) Power BI
3 2 (0.36%) Azure SQL Database
3 2 (0.36%) Crystal Reports
3 2 (0.36%) Relational Database
Development Applications
1 18 (3.22%) JIRA
2 2 (0.36%) Git
3 1 (0.18%) Carbide.c++
General
1 164 (29.34%) Social Skills
2 28 (5.01%) Telecoms
3 21 (3.76%) Legal
4 20 (3.58%) Finance
5 19 (3.40%) Law
6 13 (2.33%) Retail
7 12 (2.15%) Organisational Skills
8 11 (1.97%) Documentation Skills
9 7 (1.25%) Marketing
10 6 (1.07%) Analytical Skills
10 6 (1.07%) Billing
10 6 (1.07%) Manufacturing
11 5 (0.89%) Inclusion and Diversity
12 4 (0.72%) Advertising
12 4 (0.72%) Back Office
12 4 (0.72%) Electronics
12 4 (0.72%) Public Sector
13 2 (0.36%) Banking
13 2 (0.36%) Military
14 1 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (0.18%) Web Services
Miscellaneous
1 61 (10.91%) Driving Licence
2 23 (4.11%) Onboarding
3 14 (2.50%) EPoS
4 10 (1.79%) Self-Motivation
5 8 (1.43%) IoT
6 7 (1.25%) Web Conferencing
7 6 (1.07%) Hybrid Cloud
8 4 (0.72%) iPhone
8 4 (0.72%) Mobile App
8 4 (0.72%) Video Conferencing
8 4 (0.72%) Video\Live Streaming
8 4 (0.72%) Wiki
9 3 (0.54%) iSeries
10 2 (0.36%) Housing Association
11 1 (0.18%) Blackberry
11 1 (0.18%) CCTV
11 1 (0.18%) NHS
11 1 (0.18%) Replication
11 1 (0.18%) Smartphone
Operating Systems
1 295 (52.77%) Windows
2 128 (22.90%) Windows Server
3 88 (15.74%) Windows 10
4 46 (8.23%) Mac OS
5 28 (5.01%) Android
5 28 (5.01%) Windows Server 2016
5 28 (5.01%) Windows Server 2019
6 20 (3.58%) Apple iOS
7 18 (3.22%) Windows Server 2012
8 8 (1.43%) Linux
9 2 (0.36%) AIX
9 2 (0.36%) Windows 7
10 1 (0.18%) Mac OS X
10 1 (0.18%) VMS
10 1 (0.18%) Windows 8
10 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 177 (31.66%) Customer Service
2 161 (28.80%) Problem-Solving
3 70 (12.52%) ITIL
4 53 (9.48%) Service Delivery
5 49 (8.77%) Continuous Improvement
6 36 (6.44%) Cybersecurity
6 36 (6.44%) ITSM
7 33 (5.90%) Mentoring
8 28 (5.01%) Incident Management
8 28 (5.01%) Service Management
9 24 (4.29%) Problem Management
10 22 (3.94%) Computer Science
11 21 (3.76%) Time Management
12 20 (3.58%) Change Management
12 20 (3.58%) Project Delivery
12 20 (3.58%) Project Management
12 20 (3.58%) Remote Monitoring and Management
12 20 (3.58%) User Experience
13 18 (3.22%) Cloud Security
13 18 (3.22%) Customer Experience
Programming Languages
1 54 (9.66%) PowerShell
2 19 (3.40%) SQL
3 9 (1.61%) Python
4 4 (0.72%) JavaScript
4 4 (0.72%) VBScript
5 3 (0.54%) T-SQL
Qualifications
1 51 (9.12%) Degree
2 29 (5.19%) Microsoft Certification
3 20 (3.58%) A+ Certification
4 16 (2.86%) DBS Check
4 16 (2.86%) Security Cleared
5 10 (1.79%) SC Cleared
6 6 (1.07%) Computer Science Degree
6 6 (1.07%) HND
7 4 (0.72%) ITIL Foundation Certificate
7 4 (0.72%) NVQ Level 3
8 3 (0.54%) CompTIA Security+
9 2 (0.36%) HP APS
10 1 (0.18%) BPSS Clearance
10 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 70 (12.52%) SLA
2 8 (1.43%) Cyber Essentials
3 3 (0.54%) Accessibility
3 3 (0.54%) GDPR
4 2 (0.36%) ISO/IEC 27001
4 2 (0.36%) NIST
4 2 (0.36%) QA
5 1 (0.18%) PCI DSS
System Software
1 191 (34.17%) Active Directory
2 51 (9.12%) Hyper-V
3 21 (3.76%) VMware Infrastructure
4 14 (2.50%) Virtual Desktop
5 10 (1.79%) BitLocker
6 6 (1.07%) Firmware
7 3 (0.54%) Terminal Services
8 1 (0.18%) Terminal Server
Systems Management
1 84 (15.03%) Microsoft Intune
2 30 (5.37%) SCCM
3 14 (2.50%) Active Directory Federation Services
4 13 (2.33%) Autotask
5 10 (1.79%) FortiGate
6 4 (0.72%) ZABBIX
7 2 (0.36%) Netcool
8 1 (0.18%) Jamf Pro
Vendors
1 305 (54.56%) Microsoft
2 27 (4.83%) VMware
3 23 (4.11%) Cisco
4 21 (3.76%) Meraki
5 20 (3.58%) Google
6 16 (2.86%) ServiceNow
7 12 (2.15%) SolarWinds
8 11 (1.97%) Apple
8 11 (1.97%) Fortinet
8 11 (1.97%) SonicWALL
9 10 (1.79%) Ubiquiti
10 9 (1.61%) HP
11 8 (1.43%) Palo Alto
11 8 (1.43%) Qualys
11 8 (1.43%) Sophos
11 8 (1.43%) Veeam
12 6 (1.07%) Freshdesk
12 6 (1.07%) TP-LINK
13 5 (0.89%) ConnectWise
13 5 (0.89%) Datto