Period
to 4 June 2020

The median annual salary for a 2nd Line Support was £28,250 in advertised job vacancies in England during the 6 months to 4 June 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK > England
6 months to
4 Jun 2020
Same period 2019 Same period 2018
Rank 357 311 326
Rank change year-on-year -46 +15 -6
Permanent jobs requiring a 2nd Line Support 650 1,407 1,631
As % of all permanent jobs advertised in England 0.81% 1.06% 1.02%
As % of the Job Titles category 0.85% 1.11% 1.06%
Number of salaries quoted 582 1,247 1,476
Median annual salary £28,250 £27,500 £27,500
Median salary % change year-on-year +2.73% - +0.46%
10th Percentile £22,525 £21,000 £21,250
90th Percentile £36,750 £37,500 £37,500
UK median annual salary £28,000 £27,500 £27,500
% change year-on-year +1.82% - +1.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 76,303 126,855 154,493
% of permanent IT jobs with a recognized job title 95.12% 95.97% 96.39%
Number of salaries quoted 61,703 101,642 126,351
Median annual salary £55,000 £51,500 £50,000
Median salary % change year-on-year +6.80% +3.00% +5.26%
10th Percentile £31,000 £28,500 £27,500
90th Percentile £88,750 £85,000 £81,250
UK median annual salary £53,500 £50,000 £50,000
% change year-on-year +7.00% - +5.26%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 4 June 2020.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 4 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -17 227 £31,500 -1.56% 3
South East -42 115 £28,000 +1.82% 6
North of England -30 101 £25,000 +11.11% 9
East of England +70 78 £27,500 +1.85% 2
South West +71 77 £28,000 +7.69% 8
North West +51 58 £25,250 +8.60% 2
Midlands +28 52 £26,500 +1.92% 5
West Midlands +28 42 £26,500 +6.00% 2
Yorkshire -58 22 £22,500 +2.27% 2
North East +27 21 £25,500 -5.56% 5
East Midlands +25 10 £25,500 -1.92% 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 4 June 2020, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 467 (71.85%) Windows
2 362 (55.69%) Active Directory
3 336 (51.69%) Microsoft
4 309 (47.54%) Office 365
5 200 (30.77%) Windows Server
6 187 (28.77%) Windows 10
7 173 (26.62%) Microsoft Office
8 137 (21.08%) VMware
9 128 (19.69%) ITIL
9 128 (19.69%) Azure
10 121 (18.62%) MS Exchange
11 112 (17.23%) TCP/IP
11 112 (17.23%) SLA
12 109 (16.77%) Windows 7
13 102 (15.69%) LAN
14 99 (15.23%) Problem-Solving
15 98 (15.08%) VMware Infrastructure
16 96 (14.77%) WAN
17 95 (14.62%) Firewall
18 94 (14.46%) DNS
19 93 (14.31%) Windows Server 2012
20 92 (14.15%) SCCM
21 87 (13.38%) Hyper-V
22 83 (12.77%) DHCP
23 74 (11.38%) Citrix
24 72 (11.08%) Windows Server 2016
25 68 (10.46%) Microsoft Certification
26 64 (9.85%) Cisco
27 59 (9.08%) Finance
28 54 (8.31%) SQL

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 121 (18.62%) MS Exchange
2 52 (8.00%) Exchange Server 2010
3 37 (5.69%) SharePoint
4 36 (5.54%) Exchange Server 2013
5 19 (2.92%) Skype for Business
6 3 (0.46%) Exchange Server 2007
6 3 (0.46%) IBM Domino
6 3 (0.46%) IIS
7 2 (0.31%) Apache
8 1 (0.15%) BizTalk Server
8 1 (0.15%) CMS
8 1 (0.15%) IBM Notes
8 1 (0.15%) Tomcat
Applications
1 173 (26.62%) Microsoft Office
2 28 (4.31%) Microsoft Excel
3 18 (2.77%) Microsoft PowerPoint
4 1 (0.15%) Acrobat
4 1 (0.15%) Adobe Creative Suite
4 1 (0.15%) MS Visio
Business Applications
1 6 (0.92%) Elite 3E
2 5 (0.77%) assyst
2 5 (0.77%) Dynamics NAV
2 5 (0.77%) Sage X3
3 4 (0.62%) Remedy ITSM
4 2 (0.31%) Dynamics CRM
Cloud Services
1 309 (47.54%) Office 365
2 128 (19.69%) Azure
3 25 (3.85%) AWS
4 17 (2.62%) Azure Active Directory
5 7 (1.08%) GCP
5 7 (1.08%) Mimecast
6 6 (0.92%) G Suite
7 5 (0.77%) Adobe Creative Cloud
7 5 (0.77%) Cloud Computing
7 5 (0.77%) OneDrive
8 3 (0.46%) Power Platform
9 2 (0.31%) PowerApps
10 1 (0.15%) BrowserStack
10 1 (0.15%) CloudFront
10 1 (0.15%) Firebase
10 1 (0.15%) GitHub
10 1 (0.15%) Google Analytics
10 1 (0.15%) IBM Cloud
10 1 (0.15%) Power Automate
10 1 (0.15%) SaaS
Communications & Networking
1 112 (17.23%) TCP/IP
2 102 (15.69%) LAN
3 96 (14.77%) WAN
4 95 (14.62%) Firewall
5 94 (14.46%) DNS
6 83 (12.77%) DHCP
7 49 (7.54%) VoIP
8 45 (6.92%) VPN
9 38 (5.85%) Wireless
10 25 (3.85%) Skype
11 24 (3.69%) VLAN
12 20 (3.08%) Remote Desktop
12 20 (3.08%) SAN
12 20 (3.08%) Wi-Fi
13 17 (2.62%) Internet
14 13 (2.00%) WLAN
15 11 (1.69%) Unified Communications
16 6 (0.92%) Cisco ASA
16 6 (0.92%) Wireshark
17 5 (0.77%) NAS
Database & Business Intelligence
1 40 (6.15%) SQL Server
2 3 (0.46%) MongoDB
2 3 (0.46%) MySQL
2 3 (0.46%) NoSQL
3 2 (0.31%) Amazon RDS
3 2 (0.31%) Power BI
4 1 (0.15%) Big Data
4 1 (0.15%) Data Warehouse
4 1 (0.15%) Hadoop
4 1 (0.15%) Oracle Database
4 1 (0.15%) SQL Server 2008
4 1 (0.15%) SQL Server 2017
4 1 (0.15%) SQL Server Reporting Services
Development Applications
1 11 (1.69%) JIRA
2 1 (0.15%) Charles Proxy
2 1 (0.15%) Eclipse
2 1 (0.15%) Postman
2 1 (0.15%) SoapUI
2 1 (0.15%) Visual Studio
2 1 (0.15%) Xcode
General
1 59 (9.08%) Finance
2 26 (4.00%) Retail
3 24 (3.69%) Legal
4 21 (3.23%) Law
5 14 (2.15%) Banking
6 11 (1.69%) Advertising
6 11 (1.69%) Manufacturing
7 10 (1.54%) Telecoms
8 8 (1.23%) Marketing
8 8 (1.23%) Public Sector
9 6 (0.92%) Financial Institution
10 4 (0.62%) German Language
11 3 (0.46%) Back Office
11 3 (0.46%) Multimedia
12 2 (0.31%) Billing
12 2 (0.31%) Local Government
13 1 (0.15%) French Language
13 1 (0.15%) Housing Association
13 1 (0.15%) Investment Banking
13 1 (0.15%) Italian Language
Libraries, Frameworks & Software Standards
1 10 (1.54%) XML
2 5 (0.77%) Web Services
3 2 (0.31%) SOAP
4 1 (0.15%) .NET
4 1 (0.15%) COM
4 1 (0.15%) HTML
4 1 (0.15%) LDAP
4 1 (0.15%) React
4 1 (0.15%) REST
4 1 (0.15%) XSLT
Miscellaneous
1 48 (7.38%) Analytical Skills
2 43 (6.62%) Self-Motivation
3 25 (3.85%) Driving Licence
4 24 (3.69%) iPhone
5 19 (2.92%) Management Information System
6 15 (2.31%) Video Conferencing
7 13 (2.00%) Data Centre
8 12 (1.85%) iPad
9 10 (1.54%) Smartphone
10 9 (1.38%) CMDB
11 8 (1.23%) EPoS
12 5 (0.77%) Blackberry
12 5 (0.77%) BYOD
12 5 (0.77%) Mobile Computing
12 5 (0.77%) NHS
13 4 (0.62%) Clustering
13 4 (0.62%) Enterprise Software
13 4 (0.62%) FMCG
13 4 (0.62%) Life Science
14 3 (0.46%) iSeries
Operating Systems
1 467 (71.85%) Windows
2 200 (30.77%) Windows Server
3 187 (28.77%) Windows 10
4 109 (16.77%) Windows 7
5 93 (14.31%) Windows Server 2012
6 72 (11.08%) Windows Server 2016
7 47 (7.23%) Windows Server 2008
8 41 (6.31%) Linux
9 36 (5.54%) Windows 8
10 31 (4.77%) Android
11 20 (3.08%) Apple iOS
11 20 (3.08%) Windows Server 2019
12 12 (1.85%) Mac OS
13 11 (1.69%) Mac OS X
14 9 (1.38%) Windows Server 2003
15 8 (1.23%) CentOS
16 7 (1.08%) Windows Phone
17 5 (0.77%) Windows XP
18 4 (0.62%) Red Hat Enterprise Linux
18 4 (0.62%) Unix
Processes & Methodologies
1 128 (19.69%) ITIL
2 99 (15.23%) Problem-Solving
3 43 (6.62%) Incident Management
4 36 (5.54%) Infrastructure Engineering
5 29 (4.46%) ITSM
6 25 (3.85%) Mobile Device Management
7 23 (3.54%) Service Management
8 20 (3.08%) Migration
9 18 (2.77%) Kalman Filter
9 18 (2.77%) Time Management
10 17 (2.62%) Agile Software Development
10 17 (2.62%) Service Delivery
11 14 (2.15%) Change Management
11 14 (2.15%) Root Cause Analysis
12 13 (2.00%) Asset Management
13 12 (1.85%) Computer Science
13 12 (1.85%) Configuration Management
13 12 (1.85%) CRM
13 12 (1.85%) ERP
13 12 (1.85%) ITIL V3
Programming Languages
1 54 (8.31%) SQL
2 33 (5.08%) PowerShell
3 9 (1.38%) VBA
4 6 (0.92%) C
5 3 (0.46%) T-SQL
6 1 (0.15%) Java
6 1 (0.15%) Python
6 1 (0.15%) VB
6 1 (0.15%) VBScript
Qualifications
1 68 (10.46%) Microsoft Certification
2 39 (6.00%) Degree
3 37 (5.69%) MCSA
4 36 (5.54%) Security Cleared
5 32 (4.92%) Cisco Certification
5 32 (4.92%) SC Cleared
6 31 (4.77%) MCP
7 30 (4.62%) CCNA
8 24 (3.69%) MCSE
9 12 (1.85%) ITIL Certification
10 10 (1.54%) A+ Certification
11 6 (0.92%) MCITP
12 5 (0.77%) DBS Check
12 5 (0.77%) Network+ Certification
12 5 (0.77%) VMware Certified Professional (VCP)
13 4 (0.62%) Computer Science Degree
13 4 (0.62%) CTC Cleared
13 4 (0.62%) MCT
14 3 (0.46%) BPSS Clearance
14 3 (0.46%) MOS
Quality Assurance & Compliance
1 112 (17.23%) SLA
2 16 (2.46%) ISO/IEC 27001
3 7 (1.08%) QA
4 4 (0.62%) Sarbanes-Oxley
5 2 (0.31%) ISO 22301
5 2 (0.31%) ISO/IEC 20000
6 1 (0.15%) Cyber Essentials
System Software
1 362 (55.69%) Active Directory
2 98 (15.08%) VMware Infrastructure
3 87 (13.38%) Hyper-V
4 13 (2.00%) XenApp
5 10 (1.54%) VMware ESXi
5 10 (1.54%) vSphere
6 6 (0.92%) Virtual Desktop
7 4 (0.62%) XenDesktop
8 3 (0.46%) Terminal Server
8 3 (0.46%) Virtual Servers
9 2 (0.31%) BitLocker
9 2 (0.31%) Citrix Hypervisor
9 2 (0.31%) Firmware
9 2 (0.31%) Microsoft App-V
9 2 (0.31%) Terminal Services
10 1 (0.15%) DFS Replication
10 1 (0.15%) Docker
10 1 (0.15%) Microsoft Virtual Server
10 1 (0.15%) Virtual Machines
10 1 (0.15%) VMware Workstation
Systems Management
1 92 (14.15%) SCCM
2 33 (5.08%) Microsoft Intune
3 10 (1.54%) Backup Exec
4 7 (1.08%) Norton AntiVirus
4 7 (1.08%) vCenter Server
5 6 (0.92%) AirWatch
6 3 (0.46%) Cisco CUCM
6 3 (0.46%) McAfee ePO
6 3 (0.46%) Microsoft Clustering
7 2 (0.31%) Cisco Prime
7 2 (0.31%) SCOM
7 2 (0.31%) Single Sign-On
7 2 (0.31%) WSUS
7 2 (0.31%) XenMobile
7 2 (0.31%) ZABBIX
8 1 (0.15%) AppManager
8 1 (0.15%) Icinga
8 1 (0.15%) Jamf Pro
8 1 (0.15%) Kibana
8 1 (0.15%) Nagios
Vendors
1 336 (51.69%) Microsoft
2 137 (21.08%) VMware
3 74 (11.38%) Citrix
4 64 (9.85%) Cisco
5 34 (5.23%) HP
6 30 (4.62%) Apple
7 19 (2.92%) Meraki
8 17 (2.62%) Dell
8 17 (2.62%) ServiceNow
8 17 (2.62%) Veeam
9 12 (1.85%) SolarWinds
10 11 (1.69%) Adobe
10 11 (1.69%) Symantec
11 10 (1.54%) iManage
11 10 (1.54%) Sophos
12 9 (1.38%) Aruba
12 9 (1.38%) Bloomberg
12 9 (1.38%) IBM
12 9 (1.38%) Oracle
13 8 (1.23%) Reuters