2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 8 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Jun 2026
Same period 2025 Same period 2024
Rank 274 285 322
Rank change year-on-year +11 +37 +21
Permanent jobs requiring a 2nd Line Support 565 457 726
As % of all permanent jobs in England 0.68% 1.16% 0.79%
As % of the Job Titles category 0.73% 1.29% 0.83%
Number of salaries quoted 492 434 650
10th Percentile £27,000 £26,500 £26,000
25th Percentile £29,000 £28,750 £27,750
Median annual salary (50th Percentile) £32,500 £31,500 £31,000
Median % change year-on-year +3.17% +1.61% -3.13%
75th Percentile £37,500 £35,125 £35,625
90th Percentile £42,000 £40,000 £40,000
UK median annual salary £32,500 £31,500 £30,500
% change year-on-year +3.17% +3.28% -3.17%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,479 35,491 87,063
% of permanent jobs with a recognized job title 93.91% 89.92% 94.76%
Number of salaries quoted 53,666 20,523 64,895
10th Percentile £30,000 £29,250 £28,500
25th Percentile £40,000 £40,000 £38,250
Median annual salary (50th Percentile) £56,000 £57,500 £52,500
Median % change year-on-year -2.61% +9.52% -12.86%
75th Percentile £75,000 £77,500 £70,250
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 8 June 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 8 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +93 195 £31,000 -1.59% 16
North of England -2 122 £30,000 -1.64% 14
London +28 94 £36,000 -10.00% 7
North West +34 63 £31,000 -7.46% 9
Midlands -87 59 £31,000 +1.64% 3
East of England -19 58 £35,000 +16.67% 12
Yorkshire -27 55 £26,750 -7.76% 4
South West -108 37 £34,500 +9.52% 3
West Midlands -51 30 £31,000 +1.64% 1
East Midlands -72 25 £26,375 -12.08% 2
North East -45 4 £26,000 -18.75% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 8 June 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 303 (53.63%) Microsoft
2 299 (52.92%) Microsoft 365
3 291 (51.50%) Windows
4 191 (33.81%) Active Directory
5 171 (30.27%) Customer Service
6 160 (28.32%) Problem-Solving
7 159 (28.14%) Azure
8 130 (23.01%) Windows Server
9 115 (20.35%) Firewall
10 105 (18.58%) Microsoft Exchange
11 102 (18.05%) Entra ID
12 90 (15.93%) VPN
13 89 (15.75%) DNS
13 89 (15.75%) Windows 10
14 88 (15.58%) DHCP
14 88 (15.58%) Microsoft Intune
15 84 (14.87%) SharePoint
16 80 (14.16%) Wi-Fi
17 75 (13.27%) ITIL
18 72 (12.74%) SLA
19 68 (12.04%) Microsoft Office
20 64 (11.33%) WAN
21 56 (9.91%) LAN
22 55 (9.73%) PowerShell
23 54 (9.56%) VoIP
24 52 (9.20%) Continuous Improvement
24 52 (9.20%) Degree
25 51 (9.03%) TCP/IP
26 50 (8.85%) Hyper-V
27 48 (8.50%) Service Delivery

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 105 (18.58%) Microsoft Exchange
2 84 (14.87%) SharePoint
3 5 (0.88%) Confluence
4 3 (0.53%) IIS
Applications
1 68 (12.04%) Microsoft Office
2 12 (2.12%) Microsoft Excel
3 8 (1.42%) Microsoft PowerPoint
Business Applications
1 5 (0.88%) Dynamics NAV
2 1 (0.18%) Alphatax
Cloud Services
1 299 (52.92%) Microsoft 365
2 159 (28.14%) Azure
3 102 (18.05%) Entra ID
4 28 (4.96%) AWS
5 25 (4.42%) OneDrive
6 24 (4.25%) Google Workspace
7 21 (3.72%) Power Platform
8 8 (1.42%) PowerApps
8 8 (1.42%) SaaS
9 7 (1.24%) Mimecast
10 5 (0.88%) GCP
11 4 (0.71%) Dynamics 365
12 3 (0.53%) IaaS
12 3 (0.53%) Microsoft Copilot
12 3 (0.53%) PaaS
12 3 (0.53%) Power Automate
13 2 (0.35%) Amazon EC2
13 2 (0.35%) Azure Storage
13 2 (0.35%) Datadog
13 2 (0.35%) Virtual Private Cloud
Communications & Networking
1 115 (20.35%) Firewall
2 90 (15.93%) VPN
3 89 (15.75%) DNS
4 88 (15.58%) DHCP
5 80 (14.16%) Wi-Fi
6 64 (11.33%) WAN
7 56 (9.91%) LAN
8 54 (9.56%) VoIP
9 51 (9.03%) TCP/IP
10 43 (7.61%) VLAN
11 16 (2.83%) Wireless
12 8 (1.42%) Broadband
12 8 (1.42%) DECT
12 8 (1.42%) DSL
12 8 (1.42%) PBX
12 8 (1.42%) Remote Desktop
12 8 (1.42%) Unified Communications
12 8 (1.42%) Wireshark
13 6 (1.06%) ADSL
13 6 (1.06%) IPsec
Database & Business Intelligence
1 18 (3.19%) SQL Server
2 10 (1.77%) Power BI
3 2 (0.35%) Azure SQL Database
3 2 (0.35%) Crystal Reports
3 2 (0.35%) Relational Database
4 1 (0.18%) Amazon RDS
Development Applications
1 19 (3.36%) JIRA
2 2 (0.35%) Git
3 1 (0.18%) Carbide.c++
General
1 169 (29.91%) Social Skills
2 35 (6.19%) Telecoms
3 22 (3.89%) Finance
4 20 (3.54%) Legal
5 19 (3.36%) Law
6 13 (2.30%) Retail
7 12 (2.12%) Marketing
7 12 (2.12%) Organisational Skills
8 10 (1.77%) Manufacturing
9 9 (1.59%) Documentation Skills
10 6 (1.06%) Analytical Skills
10 6 (1.06%) Billing
10 6 (1.06%) Electronics
10 6 (1.06%) Public Sector
11 5 (0.88%) Advertising
11 5 (0.88%) Inclusion and Diversity
12 4 (0.71%) Back Office
13 2 (0.35%) Banking
13 2 (0.35%) Military
14 1 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (0.18%) Web Services
Miscellaneous
1 56 (9.91%) Driving Licence
2 22 (3.89%) Onboarding
3 14 (2.48%) EPoS
4 11 (1.95%) IoT
4 11 (1.95%) Self-Motivation
5 8 (1.42%) Web Conferencing
6 6 (1.06%) Hybrid Cloud
7 5 (0.88%) Mobile App
7 5 (0.88%) Video\Live Streaming
8 4 (0.71%) Video Conferencing
8 4 (0.71%) Wiki
9 3 (0.53%) iPhone
9 3 (0.53%) iSeries
10 2 (0.35%) Housing Association
11 1 (0.18%) CCTV
11 1 (0.18%) Data Centre
11 1 (0.18%) NHS
11 1 (0.18%) Replication
11 1 (0.18%) Smartphone
Operating Systems
1 291 (51.50%) Windows
2 130 (23.01%) Windows Server
3 89 (15.75%) Windows 10
4 46 (8.14%) Mac OS
5 31 (5.49%) Windows Server 2019
6 30 (5.31%) Windows Server 2016
7 27 (4.78%) Android
8 20 (3.54%) Apple iOS
9 19 (3.36%) Windows Server 2012
10 7 (1.24%) Linux
11 2 (0.35%) AIX
12 1 (0.18%) Mac OS X
12 1 (0.18%) VMS
12 1 (0.18%) Windows 7
12 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 171 (30.27%) Customer Service
2 160 (28.32%) Problem-Solving
3 75 (13.27%) ITIL
4 52 (9.20%) Continuous Improvement
5 48 (8.50%) Service Delivery
6 37 (6.55%) ITSM
7 36 (6.37%) Mentoring
8 35 (6.19%) Cybersecurity
9 30 (5.31%) Service Management
10 26 (4.60%) Incident Management
11 22 (3.89%) Change Management
11 22 (3.89%) Computer Science
11 22 (3.89%) Time Management
12 21 (3.72%) Problem Management
12 21 (3.72%) Remote Monitoring and Management
13 20 (3.54%) Project Delivery
13 20 (3.54%) User Experience
14 19 (3.36%) Project Management
15 18 (3.19%) Cloud Security
15 18 (3.19%) Customer Experience
Programming Languages
1 55 (9.73%) PowerShell
2 19 (3.36%) SQL
3 9 (1.59%) Python
4 4 (0.71%) JavaScript
4 4 (0.71%) VBScript
5 3 (0.53%) T-SQL
Qualifications
1 52 (9.20%) Degree
2 30 (5.31%) Microsoft Certification
3 21 (3.72%) Security Cleared
4 20 (3.54%) A+ Certification
5 15 (2.65%) DBS Check
5 15 (2.65%) SC Cleared
6 6 (1.06%) Computer Science Degree
6 6 (1.06%) HND
7 4 (0.71%) CompTIA Security+
7 4 (0.71%) ITIL Foundation Certificate
7 4 (0.71%) NVQ Level 3
8 2 (0.35%) HP APS
8 2 (0.35%) Network+ Certification
9 1 (0.18%) BPSS Clearance
9 1 (0.18%) CCNA
9 1 (0.18%) Cisco Certification
Quality Assurance & Compliance
1 72 (12.74%) SLA
2 10 (1.77%) Cyber Essentials
3 3 (0.53%) Accessibility
3 3 (0.53%) GDPR
3 3 (0.53%) ISO/IEC 27001
3 3 (0.53%) NIST
3 3 (0.53%) QA
4 1 (0.18%) PCI DSS
System Software
1 191 (33.81%) Active Directory
2 50 (8.85%) Hyper-V
3 18 (3.19%) VMware Infrastructure
4 15 (2.65%) Virtual Desktop
5 11 (1.95%) BitLocker
6 3 (0.53%) Firmware
6 3 (0.53%) Terminal Services
7 1 (0.18%) Terminal Server
Systems Management
1 88 (15.58%) Microsoft Intune
2 30 (5.31%) SCCM
3 15 (2.65%) Active Directory Federation Services
4 13 (2.30%) Autotask
5 9 (1.59%) FortiGate
6 4 (0.71%) ZABBIX
7 3 (0.53%) Jamf Pro
8 2 (0.35%) Netcool
Vendors
1 303 (53.63%) Microsoft
2 25 (4.42%) VMware
3 23 (4.07%) Google
3 23 (4.07%) Meraki
4 22 (3.89%) Cisco
5 15 (2.65%) Apple
5 15 (2.65%) ServiceNow
6 13 (2.30%) Fortinet
7 12 (2.12%) SolarWinds
8 10 (1.77%) HP
8 10 (1.77%) Palo Alto
8 10 (1.77%) SonicWALL
8 10 (1.77%) Ubiquiti
9 8 (1.42%) Qualys
9 8 (1.42%) Sophos
9 8 (1.42%) Veeam
10 6 (1.06%) Aruba
10 6 (1.06%) TP-LINK
11 5 (0.88%) ConnectWise
11 5 (0.88%) Datto