2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 2 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Aug 2026
Same period 2025 Same period 2024
Rank 304 238 357
Rank change year-on-year -66 +119 -55
Permanent jobs requiring a 2nd Line Support 567 570 504
As % of all permanent jobs in England 0.62% 1.31% 0.69%
As % of the Job Titles category 0.66% 1.44% 0.73%
Number of salaries quoted 483 541 429
10th Percentile £27,500 £26,750 £26,250
25th Percentile £29,750 £28,750 £28,250
Median annual salary (50th Percentile) £33,000 £31,500 £32,500
Median % change year-on-year +4.76% -3.08% -
75th Percentile £38,750 £35,125 £37,250
90th Percentile £42,500 £39,500 £40,000
UK median annual salary £33,000 £31,500 £32,000
% change year-on-year +4.76% -1.56% -1.54%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,552 39,594 69,134
% of permanent jobs with a recognized job title 94.29% 90.72% 94.77%
Number of salaries quoted 60,762 24,042 48,003
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,201 £75,000 £72,500
90th Percentile £97,500 £97,500 £92,500
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 2 August 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 2 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +51 170 £30,000 -4.76% 14
North of England -2 118 £32,250 +0.78% 4
London -1 89 £36,000 - 10
Midlands -90 77 £32,000 +4.92% 11
East of England +1 74 £35,000 +18.64% 9
North West +29 64 £31,500 -5.97% 2
Yorkshire -25 54 £35,000 +20.69% 2
East Midlands -74 46 £35,000 +18.64% 6
South West -143 39 £35,000 +11.11% 5
West Midlands -75 31 £32,000 +4.92% 5
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 August 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 317 (55.91%) Microsoft
2 310 (54.67%) Microsoft 365
3 280 (49.38%) Windows
4 185 (32.63%) Customer Service
5 173 (30.51%) Active Directory
6 166 (29.28%) Problem-Solving
7 142 (25.04%) Azure
8 122 (21.52%) Windows Server
9 108 (19.05%) Firewall
9 108 (19.05%) Microsoft Exchange
10 103 (18.17%) Entra ID
11 90 (15.87%) ITIL
11 90 (15.87%) Microsoft Intune
12 89 (15.70%) DNS
13 83 (14.64%) SharePoint
14 81 (14.29%) DHCP
15 74 (13.05%) SLA
16 73 (12.87%) Windows 10
17 66 (11.64%) Service Delivery
18 59 (10.41%) TCP/IP
18 59 (10.41%) VPN
19 58 (10.23%) Microsoft Office
20 56 (9.88%) ITSM
21 55 (9.70%) Wi-Fi
22 51 (8.99%) PowerShell
23 47 (8.29%) Degree
24 45 (7.94%) Hyper-V
25 43 (7.58%) Continuous Improvement
26 38 (6.70%) Cisco
27 36 (6.35%) Problem Management

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 108 (19.05%) Microsoft Exchange
2 83 (14.64%) SharePoint
3 4 (0.71%) Confluence
3 4 (0.71%) IIS
4 3 (0.53%) Exchange Server 2007
4 3 (0.53%) Exchange Server 2010
4 3 (0.53%) Exchange Server 2013
5 1 (0.18%) Blackberry Enterprise Server
Applications
1 58 (10.23%) Microsoft Office
2 15 (2.65%) Microsoft Excel
3 9 (1.59%) Microsoft PowerPoint
Business Applications
1 6 (1.06%) Dynamics NAV
2 5 (0.88%) Remedy ITSM
3 1 (0.18%) Alphatax
Cloud Services
1 310 (54.67%) Microsoft 365
2 142 (25.04%) Azure
3 103 (18.17%) Entra ID
4 22 (3.88%) OneDrive
5 20 (3.53%) Power Platform
6 18 (3.17%) AWS
7 16 (2.82%) Google Workspace
8 10 (1.76%) SaaS
9 8 (1.41%) Dynamics 365
10 7 (1.23%) PowerApps
11 6 (1.06%) Mimecast
12 4 (0.71%) GCP
13 3 (0.53%) IaaS
13 3 (0.53%) Microsoft Copilot
13 3 (0.53%) PaaS
13 3 (0.53%) Power Automate
14 2 (0.35%) Amazon EC2
14 2 (0.35%) Azure Storage
14 2 (0.35%) Virtual Private Cloud
15 1 (0.18%) Cloud Computing
Communications & Networking
1 108 (19.05%) Firewall
2 89 (15.70%) DNS
3 81 (14.29%) DHCP
4 59 (10.41%) TCP/IP
4 59 (10.41%) VPN
5 55 (9.70%) Wi-Fi
6 34 (6.00%) VoIP
7 31 (5.47%) VLAN
8 27 (4.76%) LAN
8 27 (4.76%) WAN
9 12 (2.12%) Wireless
10 7 (1.23%) Broadband
11 6 (1.06%) IPsec
12 5 (0.88%) ADSL
12 5 (0.88%) SSL
13 4 (0.71%) Internet
13 4 (0.71%) Remote Desktop
14 3 (0.53%) IP Telephony
14 3 (0.53%) NAS
15 2 (0.35%) BGP
Database & Business Intelligence
1 10 (1.76%) Power BI
2 8 (1.41%) SQL Server
3 2 (0.35%) Crystal Reports
4 1 (0.18%) PostgreSQL
Development Applications
1 23 (4.06%) JIRA
2 1 (0.18%) Carbide.c++
General
1 164 (28.92%) Social Skills
2 27 (4.76%) Legal
3 23 (4.06%) Law
4 21 (3.70%) Finance
5 20 (3.53%) Analytical Skills
6 17 (3.00%) Telecoms
7 14 (2.47%) Documentation Skills
8 13 (2.29%) Retail
9 12 (2.12%) Organisational Skills
10 8 (1.41%) Advertising
11 7 (1.23%) Inclusion and Diversity
11 7 (1.23%) Manufacturing
12 6 (1.06%) Billing
13 4 (0.71%) Electronics
13 4 (0.71%) Public Sector
14 2 (0.35%) Marketing
14 2 (0.35%) Military
15 1 (0.18%) Aerospace
15 1 (0.18%) Back Office
Libraries, Frameworks & Software Standards
1 8 (1.41%) REST
1 8 (1.41%) SOAP
2 1 (0.18%) Web Services
Miscellaneous
1 54 (9.52%) Driving Licence
2 29 (5.11%) Onboarding
3 11 (1.94%) Self-Motivation
4 8 (1.41%) CMDB
5 7 (1.23%) iPhone
6 6 (1.06%) EPoS
6 6 (1.06%) Hybrid Cloud
7 5 (0.88%) Smartphone
7 5 (0.88%) Video Conferencing
8 4 (0.71%) IoT
8 4 (0.71%) Mobile App
8 4 (0.71%) Video\Live Streaming
8 4 (0.71%) Wiki
9 3 (0.53%) iPad
9 3 (0.53%) iSeries
10 2 (0.35%) Enterprise Software
10 2 (0.35%) Housing Association
11 1 (0.18%) Educational Technology
11 1 (0.18%) Linux Command Line
11 1 (0.18%) Web Conferencing
Operating Systems
1 280 (49.38%) Windows
2 122 (21.52%) Windows Server
3 73 (12.87%) Windows 10
4 32 (5.64%) Mac OS
5 27 (4.76%) Android
6 17 (3.00%) Apple iOS
7 15 (2.65%) Windows Server 2016
8 13 (2.29%) Windows Server 2019
9 11 (1.94%) Linux
10 10 (1.76%) Windows Server 2012
11 4 (0.71%) Windows 7
12 3 (0.53%) Windows 8
13 2 (0.35%) AIX
14 1 (0.18%) Mac OS X
14 1 (0.18%) VMS
14 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 185 (32.63%) Customer Service
2 166 (29.28%) Problem-Solving
3 90 (15.87%) ITIL
4 66 (11.64%) Service Delivery
5 56 (9.88%) ITSM
6 43 (7.58%) Continuous Improvement
7 36 (6.35%) Problem Management
8 35 (6.17%) Root Cause Analysis
8 35 (6.17%) Service Management
9 32 (5.64%) Mentoring
10 29 (5.11%) Customer Experience
10 29 (5.11%) Cybersecurity
11 28 (4.94%) Project Delivery
12 26 (4.59%) Computer Science
12 26 (4.59%) Incident Management
12 26 (4.59%) Project Management
13 24 (4.23%) User Experience
14 22 (3.88%) Logistics
15 21 (3.70%) Collaborative Culture
15 21 (3.70%) Time Management
Programming Languages
1 51 (8.99%) PowerShell
2 16 (2.82%) SQL
3 12 (2.12%) JavaScript
4 9 (1.59%) Python
5 4 (0.71%) VBScript
6 1 (0.18%) T-SQL
Qualifications
1 47 (8.29%) Degree
2 27 (4.76%) Microsoft Certification
3 24 (4.23%) DBS Check
4 22 (3.88%) Security Cleared
5 17 (3.00%) A+ Certification
6 13 (2.29%) SC Cleared
7 10 (1.76%) Computer Science Degree
8 6 (1.06%) HND
9 4 (0.71%) ITIL Foundation Certificate
9 4 (0.71%) NVQ Level 3
10 2 (0.35%) HP APS
11 1 (0.18%) BPSS Clearance
11 1 (0.18%) CCNA
11 1 (0.18%) Cisco Certification
11 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 74 (13.05%) SLA
2 4 (0.71%) Cyber Essentials
2 4 (0.71%) GDPR
3 2 (0.35%) Accessibility
4 1 (0.18%) PCI DSS
System Software
1 173 (30.51%) Active Directory
2 45 (7.94%) Hyper-V
3 23 (4.06%) VMware Infrastructure
4 11 (1.94%) Virtual Desktop
5 8 (1.41%) BitLocker
6 6 (1.06%) Firmware
7 3 (0.53%) Terminal Services
8 1 (0.18%) Terminal Server
8 1 (0.18%) vSphere
8 1 (0.18%) XenApp
Systems Management
1 90 (15.87%) Microsoft Intune
2 32 (5.64%) SCCM
3 13 (2.29%) Autotask
4 10 (1.76%) FortiGate
5 6 (1.06%) Active Directory Federation Services
6 5 (0.88%) Jamf Pro
7 4 (0.71%) ZABBIX
8 2 (0.35%) Netcool
Vendors
1 317 (55.91%) Microsoft
2 38 (6.70%) Cisco
3 29 (5.11%) ServiceNow
3 29 (5.11%) VMware
4 26 (4.59%) Meraki
5 19 (3.35%) Fortinet
6 18 (3.17%) SonicWALL
7 15 (2.65%) Google
8 13 (2.29%) Ubiquiti
9 12 (2.12%) SolarWinds
10 9 (1.59%) Veeam
11 8 (1.41%) HP
11 8 (1.41%) Sophos
12 7 (1.23%) Palo Alto
12 7 (1.23%) Qualys
13 6 (1.06%) Freshdesk
13 6 (1.06%) TP-LINK
14 5 (0.88%) ConnectWise
14 5 (0.88%) Datto
14 5 (0.88%) Remedy