2nd Line Support Jobs in England

Second Line Support
UK > England

The median Second Line Support salary in England is £31,500 per year, according to job vacancies posted during the 6 months leading to 31 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 323 330 355
Rank change year-on-year +7 +25 +152
Permanent jobs requiring a 2nd Line Support 435 714 779
As % of all permanent jobs advertised in England 0.88% 0.79% 0.91%
As % of the Job Titles category 0.97% 0.84% 1.00%
Number of salaries quoted 414 651 703
10th Percentile £26,500 £26,000 £25,039
25th Percentile £28,750 £27,750 £27,500
Median annual salary (50th Percentile) £31,500 £31,000 £32,000
Median % change year-on-year +1.61% -3.13% +6.67%
75th Percentile £35,125 £35,250 £36,500
90th Percentile £40,000 £40,000 £40,000
UK median annual salary £31,500 £30,500 £31,500
% change year-on-year +3.28% -3.17% +5.00%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 44,774 85,031 77,815
% of permanent jobs with a recognized job title 90.79% 94.67% 91.36%
Number of salaries quoted 23,692 62,917 50,230
10th Percentile £29,000 £28,500 £32,750
25th Percentile £41,000 £38,066 £45,000
Median annual salary (50th Percentile) £56,000 £52,500 £60,567
Median % change year-on-year +6.67% -13.32% +0.95%
75th Percentile £75,000 £71,250 £81,250
90th Percentile £96,250 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 31 May 2025.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +72 114 £30,500 +3.39% 8
South West +120 97 £31,500 -5.97% 25
North of England -15 78 £30,500 +1.67% 19
East Midlands +67 68 £30,000 +1.69% 5
London +38 52 £40,000 +14.29% 25
South East -34 51 £31,500 +5.00% 32
West Midlands +41 46 £30,500 +3.39% 3
Yorkshire +57 45 £29,000 -7.57% 4
East of England -7 44 £30,000 -3.23% 9
North West -38 25 £33,500 +11.67% 11
North East +36 8 £32,000 +3.23% 4
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 31 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 249 (57.24%) Microsoft 365
2 243 (55.86%) Windows
3 229 (52.64%) Active Directory
4 220 (50.57%) Microsoft
5 179 (41.15%) Social Skills
6 171 (39.31%) Customer Service
7 163 (37.47%) Problem-Solving
8 157 (36.09%) Azure
9 105 (24.14%) Windows Server
10 101 (23.22%) Firewall
11 99 (22.76%) Microsoft Exchange
12 84 (19.31%) SLA
13 78 (17.93%) ITIL
14 73 (16.78%) Microsoft Intune
15 71 (16.32%) SharePoint
16 70 (16.09%) Driving Licence
17 65 (14.94%) DNS
18 63 (14.48%) Entra ID
19 57 (13.10%) WAN
19 57 (13.10%) Law
20 56 (12.87%) VMware
20 56 (12.87%) Windows 10
21 54 (12.41%) LAN
22 51 (11.72%) Microsoft Certification
23 49 (11.26%) Cybersecurity
24 48 (11.03%) Cisco
25 46 (10.57%) Hyper-V
26 45 (10.34%) OneDrive
27 41 (9.43%) VMware Infrastructure
28 38 (8.74%) Mac OS

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (22.76%) Microsoft Exchange
2 71 (16.32%) SharePoint
3 1 (0.23%) Confluence
3 1 (0.23%) Exchange Server 2010
3 1 (0.23%) Exchange Server 2013
Applications
1 34 (7.82%) Microsoft Office
2 9 (2.07%) Microsoft Excel
3 6 (1.38%) Microsoft PowerPoint
Business Applications
1 1 (0.23%) Carpe Diem
1 1 (0.23%) Elite 3E
1 1 (0.23%) NetSuite
1 1 (0.23%) Remedy ITSM
Cloud Services
1 249 (57.24%) Microsoft 365
2 157 (36.09%) Azure
3 63 (14.48%) Entra ID
4 45 (10.34%) OneDrive
5 10 (2.30%) AWS
6 8 (1.84%) Microsoft Copilot
6 8 (1.84%) Mimecast
7 5 (1.15%) IaaS
7 5 (1.15%) Power Automate
8 4 (0.92%) Google Workspace
9 3 (0.69%) Cloud Computing
10 2 (0.46%) GCP
Communications & Networking
1 101 (23.22%) Firewall
2 65 (14.94%) DNS
3 57 (13.10%) WAN
4 54 (12.41%) LAN
5 37 (8.51%) DHCP
6 35 (8.05%) VPN
7 34 (7.82%) VLAN
8 32 (7.36%) Wi-Fi
9 19 (4.37%) TCP/IP
10 17 (3.91%) VoIP
11 16 (3.68%) Cisco IOS
12 12 (2.76%) Remote Desktop
12 12 (2.76%) Wireless
13 8 (1.84%) IPsec
14 5 (1.15%) SAN
14 5 (1.15%) SD-WAN
15 3 (0.69%) PBX
16 2 (0.46%) Intrusion Detection
16 2 (0.46%) Softphone
16 2 (0.46%) Telnet
Database & Business Intelligence
1 6 (1.38%) Amazon RDS
2 4 (0.92%) SQL Server
3 2 (0.46%) PostgreSQL
3 2 (0.46%) Relational Database
4 1 (0.23%) Oracle Reports
Development Applications
1 2 (0.46%) Git
2 1 (0.23%) JIRA
General
1 179 (41.15%) Social Skills
2 57 (13.10%) Law
3 32 (7.36%) Analytical Skills
4 24 (5.52%) Finance
4 24 (5.52%) Organisational Skills
5 21 (4.83%) Marketing
6 17 (3.91%) Legal
7 14 (3.22%) Inclusion and Diversity
8 13 (2.99%) Manufacturing
9 12 (2.76%) Retail
10 11 (2.53%) Telecoms
11 8 (1.84%) Games
12 6 (1.38%) Public Sector
13 4 (0.92%) Advertising
14 3 (0.69%) Banking
15 1 (0.23%) Financial Institution
15 1 (0.23%) Presentation Skills
Libraries, Frameworks & Software Standards
1 5 (1.15%) SAML
2 2 (0.46%) FIX Protocol
3 1 (0.23%) X-Windows
Miscellaneous
1 70 (16.09%) Driving Licence
2 25 (5.75%) Onboarding
3 9 (2.07%) Self-Motivation
4 8 (1.84%) FMCG
5 6 (1.38%) EPoS
6 5 (1.15%) PKI
7 4 (0.92%) Management Information System
8 3 (0.69%) Blackberry
8 3 (0.69%) Data Protection Act
8 3 (0.69%) Handset
8 3 (0.69%) Life Science
8 3 (0.69%) Video Conferencing
9 2 (0.46%) Equities
9 2 (0.46%) Fixed Income
9 2 (0.46%) iSeries
9 2 (0.46%) Reference Data
10 1 (0.23%) CMDB
10 1 (0.23%) Foreign Exchange (FX)
10 1 (0.23%) iPad
10 1 (0.23%) iPhone
Operating Systems
1 243 (55.86%) Windows
2 105 (24.14%) Windows Server
3 56 (12.87%) Windows 10
4 38 (8.74%) Mac OS
5 32 (7.36%) Linux
6 17 (3.91%) Mac OS X
7 13 (2.99%) Windows Server 2019
8 9 (2.07%) Apple iOS
8 9 (2.07%) Windows 7
9 8 (1.84%) Android
9 8 (1.84%) Windows Server 2016
10 5 (1.15%) Windows Server 2012
11 3 (0.69%) Red Hat Enterprise Linux
11 3 (0.69%) Unix
12 2 (0.46%) Rocky
12 2 (0.46%) Ubuntu
12 2 (0.46%) Windows Server 2008
13 1 (0.23%) CentOS
13 1 (0.23%) Windows 8
Processes & Methodologies
1 171 (39.31%) Customer Service
2 163 (37.47%) Problem-Solving
3 78 (17.93%) ITIL
4 49 (11.26%) Cybersecurity
5 36 (8.28%) Mentoring
5 36 (8.28%) Service Delivery
6 31 (7.13%) ITSM
7 25 (5.75%) Patch Management
8 22 (5.06%) Incident Management
9 18 (4.14%) Batch Management
9 18 (4.14%) Disaster Recovery
10 17 (3.91%) Client Onboarding
10 17 (3.91%) Mobile Device Management
11 16 (3.68%) Service Management
12 15 (3.45%) Ticket Management
13 12 (2.76%) Case Management
13 12 (2.76%) Change Management
13 12 (2.76%) Customer Experience
14 11 (2.53%) Problem Management
15 10 (2.30%) Data Protection
Programming Languages
1 32 (7.36%) SQL
2 19 (4.37%) PowerShell
3 18 (4.14%) Python
4 3 (0.69%) Bash
Qualifications
1 51 (11.72%) Microsoft Certification
2 35 (8.05%) Network+ Certification
3 32 (7.36%) Security Cleared
4 30 (6.90%) MCITP
5 29 (6.67%) Degree
6 28 (6.44%) SC Cleared
7 23 (5.29%) Cisco Certification
8 16 (3.68%) CCNA
9 12 (2.76%) CCNP
10 10 (2.30%) ITIL Certification
11 9 (2.07%) A+ Certification
12 8 (1.84%) MCSA
13 7 (1.61%) Azure Certification
14 5 (1.15%) VMware Certified Professional (VCP)
15 3 (0.69%) Computer Science Degree
15 3 (0.69%) MCP
16 2 (0.46%) DBS Check
17 1 (0.23%) HNC
17 1 (0.23%) ITIL Foundation Certificate
17 1 (0.23%) RHCSA
Quality Assurance & Compliance
1 84 (19.31%) SLA
2 5 (1.15%) GDPR
3 3 (0.69%) Cyber Essentials
4 2 (0.46%) ISO 9000
System Software
1 229 (52.64%) Active Directory
2 46 (10.57%) Hyper-V
3 41 (9.43%) VMware Infrastructure
4 9 (2.07%) Virtual Desktop
5 7 (1.61%) Firmware
6 5 (1.15%) Virtual Machines
6 5 (1.15%) VMware ESXi
7 4 (0.92%) XenApp
8 3 (0.69%) Microsoft Virtual Server
8 3 (0.69%) Virtual Servers
8 3 (0.69%) vSphere
9 2 (0.46%) VMware Workstation
9 2 (0.46%) XenDesktop
10 1 (0.23%) BitLocker
Systems Management
1 73 (16.78%) Microsoft Intune
2 20 (4.60%) SCCM
3 8 (1.84%) Jamf Pro
4 5 (1.15%) Single Sign-On
5 2 (0.46%) Active Directory Federation Services
5 2 (0.46%) Grafana
5 2 (0.46%) SCOM
5 2 (0.46%) SCSM
6 1 (0.23%) Autotask
6 1 (0.23%) Backup Exec
6 1 (0.23%) Nagios
6 1 (0.23%) Norton AntiVirus
Vendors
1 220 (50.57%) Microsoft
2 56 (12.87%) VMware
3 48 (11.03%) Cisco
4 20 (4.60%) Citrix
5 16 (3.68%) Dell
6 14 (3.22%) Apple
6 14 (3.22%) Veeam
7 13 (2.99%) ServiceNow
8 12 (2.76%) Sophos
8 12 (2.76%) WatchGuard
9 10 (2.30%) HP
10 8 (1.84%) Datto
11 6 (1.38%) Palo Alto
12 5 (1.15%) Barracuda Networks
12 5 (1.15%) Google
12 5 (1.15%) Sage
13 4 (0.92%) iManage
13 4 (0.92%) Intapp
13 4 (0.92%) Meraki
14 3 (0.69%) Red Hat