2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 28 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Mar 2026
Same period 2025 Same period 2024
Rank 238 338 281
Rank change year-on-year +100 -57 +82
Permanent jobs requiring a 2nd Line Support 579 307 761
As % of all permanent jobs in England 0.84% 0.84% 0.98%
As % of the Job Titles category 0.91% 0.93% 1.04%
Number of salaries quoted 529 289 705
10th Percentile £26,250 £26,750 £26,000
25th Percentile £28,750 £29,000 £27,500
Median annual salary (50th Percentile) £32,500 £32,000 £31,000
Median % change year-on-year +1.56% +3.23% -1.59%
75th Percentile £37,500 £37,500 £35,250
90th Percentile £42,000 £42,500 £40,000
UK median annual salary £32,500 £32,000 £30,000
% change year-on-year +1.56% +6.67% -4.76%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 63,758 32,852 73,138
% of permanent jobs with a recognized job title 92.10% 89.98% 94.39%
Number of salaries quoted 41,794 21,037 57,181
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £43,500 £38,734
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.19%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,500
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 28 March 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 28 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +88 192 £32,500 - 23
North of England -5 126 £29,500 -3.28% 17
Midlands +9 89 £31,500 +3.28% 9
London +15 76 £40,000 - 12
North West +19 61 £30,000 -10.45% 11
Yorkshire -38 61 £27,125 -6.47% 6
East of England -6 50 £34,750 +8.59% 10
East Midlands -28 46 £30,000 -1.64% 3
South West -46 46 £32,500 +3.17% 8
West Midlands +8 38 £32,500 +6.56% 6
North East -28 4 £26,000 -18.75%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 28 March 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 312 (53.89%) Microsoft 365
2 310 (53.54%) Windows
3 301 (51.99%) Microsoft
4 213 (36.79%) Active Directory
5 192 (33.16%) Problem-Solving
6 174 (30.05%) Azure
7 173 (29.88%) Customer Service
8 164 (28.32%) Windows Server
9 128 (22.11%) Firewall
10 123 (21.24%) VPN
11 112 (19.34%) DNS
12 111 (19.17%) Windows 10
13 107 (18.48%) DHCP
14 99 (17.10%) Microsoft Exchange
15 93 (16.06%) Microsoft Intune
16 88 (15.20%) ITIL
17 83 (14.34%) Entra ID
18 80 (13.82%) Microsoft Office
18 80 (13.82%) TCP/IP
19 79 (13.64%) SLA
20 76 (13.13%) Wi-Fi
21 74 (12.78%) Continuous Improvement
22 71 (12.26%) Mentoring
23 70 (12.09%) SharePoint
24 67 (11.57%) Hyper-V
24 67 (11.57%) WAN
25 64 (11.05%) VLAN
26 61 (10.54%) LAN
27 54 (9.33%) VoIP
28 47 (8.12%) PowerShell

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (17.10%) Microsoft Exchange
2 70 (12.09%) SharePoint
3 7 (1.21%) Confluence
4 4 (0.69%) Exchange Server 2013
5 2 (0.35%) IIS
Applications
1 80 (13.82%) Microsoft Office
2 15 (2.59%) Microsoft Excel
3 10 (1.73%) Microsoft PowerPoint
4 1 (0.17%) AutoCAD
4 1 (0.17%) CATIA
Business Applications
1 5 (0.86%) Dynamics CRM
1 5 (0.86%) Dynamics NAV
2 1 (0.17%) Alphatax
Cloud Services
1 312 (53.89%) Microsoft 365
2 174 (30.05%) Azure
3 83 (14.34%) Entra ID
4 38 (6.56%) Google Workspace
5 31 (5.35%) AWS
6 27 (4.66%) SaaS
7 23 (3.97%) OneDrive
8 10 (1.73%) Power Platform
9 8 (1.38%) Mimecast
10 6 (1.04%) PowerApps
11 5 (0.86%) GCP
12 3 (0.52%) Datadog
12 3 (0.52%) IaaS
13 2 (0.35%) Microsoft Copilot
13 2 (0.35%) Power Automate
14 1 (0.17%) Azure Logic Apps
14 1 (0.17%) Azure Storage
14 1 (0.17%) Dynamics 365
14 1 (0.17%) PaaS
Communications & Networking
1 128 (22.11%) Firewall
2 123 (21.24%) VPN
3 112 (19.34%) DNS
4 107 (18.48%) DHCP
5 80 (13.82%) TCP/IP
6 76 (13.13%) Wi-Fi
7 67 (11.57%) WAN
8 64 (11.05%) VLAN
9 61 (10.54%) LAN
10 54 (9.33%) VoIP
11 31 (5.35%) Remote Desktop
12 24 (4.15%) Wireless
13 13 (2.25%) Unified Communications
14 11 (1.90%) DECT
14 11 (1.90%) DSL
14 11 (1.90%) PBX
14 11 (1.90%) Wireshark
15 7 (1.21%) Broadband
15 7 (1.21%) IPsec
16 6 (1.04%) ADSL
Database & Business Intelligence
1 23 (3.97%) SQL Server
2 5 (0.86%) Amazon RDS
3 4 (0.69%) Power BI
4 3 (0.52%) MySQL
4 3 (0.52%) Relational Database
5 2 (0.35%) Azure SQL Database
6 1 (0.17%) Crystal Reports
Development Applications
1 28 (4.84%) JIRA
2 3 (0.52%) Git
General
1 220 (38.00%) Social Skills
2 38 (6.56%) Telecoms
3 37 (6.39%) Retail
4 32 (5.53%) Law
5 28 (4.84%) Analytical Skills
6 25 (4.32%) Marketing
7 21 (3.63%) Finance
8 15 (2.59%) Manufacturing
9 14 (2.42%) Organisational Skills
10 9 (1.55%) Advertising
10 9 (1.55%) Legal
11 6 (1.04%) Documentation Skills
12 4 (0.69%) Back Office
12 4 (0.69%) Dutch Language
12 4 (0.69%) Electronics
12 4 (0.69%) French Language
12 4 (0.69%) German Language
12 4 (0.69%) Pharmaceutical
12 4 (0.69%) Public Sector
12 4 (0.69%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.17%) Web Services
Miscellaneous
1 102 (17.62%) Driving Licence
2 42 (7.25%) Onboarding
3 16 (2.76%) Self-Motivation
4 12 (2.07%) IoT
5 11 (1.90%) Web Conferencing
6 10 (1.73%) EPoS
7 6 (1.04%) Mobile App
7 6 (1.04%) Video\Live Streaming
8 5 (0.86%) Data Centre
8 5 (0.86%) Video Conferencing
9 4 (0.69%) Client/Server
9 4 (0.69%) Management Information System
9 4 (0.69%) Wiki
10 3 (0.52%) Hybrid Cloud
10 3 (0.52%) iPhone
10 3 (0.52%) Linux Command Line
11 2 (0.35%) Housing Association
11 2 (0.35%) iPad
11 2 (0.35%) Low-Code
12 1 (0.17%) Hedge funds
Operating Systems
1 310 (53.54%) Windows
2 164 (28.32%) Windows Server
3 111 (19.17%) Windows 10
4 45 (7.77%) Mac OS
5 43 (7.43%) Windows Server 2019
6 36 (6.22%) Windows Server 2016
7 28 (4.84%) Apple iOS
8 27 (4.66%) Android
9 22 (3.80%) Windows Server 2012
10 16 (2.76%) Linux
11 5 (0.86%) Windows 7
12 4 (0.69%) Windows 8
13 1 (0.17%) Mac OS X
13 1 (0.17%) VMS
13 1 (0.17%) Windows Server 2008
Processes & Methodologies
1 192 (33.16%) Problem-Solving
2 173 (29.88%) Customer Service
3 88 (15.20%) ITIL
4 74 (12.78%) Continuous Improvement
5 71 (12.26%) Mentoring
6 46 (7.94%) Service Delivery
7 41 (7.08%) ITSM
8 35 (6.04%) Service Management
9 33 (5.70%) Cybersecurity
9 33 (5.70%) ERP
10 32 (5.53%) Mobile Device Management
11 31 (5.35%) Root Cause Analysis
12 26 (4.49%) Logistics
13 25 (4.32%) CRM
13 25 (4.32%) Remote Monitoring and Management
14 22 (3.80%) Time Management
15 21 (3.63%) E-Commerce
16 20 (3.45%) Analytical Thinking
16 20 (3.45%) Data Privacy
16 20 (3.45%) Infrastructure Engineering
Programming Languages
1 47 (8.12%) PowerShell
1 47 (8.12%) SQL
2 20 (3.45%) C#
3 7 (1.21%) T-SQL
4 4 (0.69%) JavaScript
4 4 (0.69%) Python
5 1 (0.17%) VBA
Qualifications
1 43 (7.43%) Degree
2 29 (5.01%) Microsoft Certification
3 20 (3.45%) Security Cleared
4 19 (3.28%) SC Cleared
5 17 (2.94%) Microsoft Certified Professional
6 12 (2.07%) A+ Certification
7 11 (1.90%) Computer Science Degree
8 9 (1.55%) ITIL Foundation Certificate
9 8 (1.38%) Azure Certification
10 7 (1.21%) BPSS Clearance
10 7 (1.21%) CCNA
10 7 (1.21%) Cisco Certification
11 6 (1.04%) CCA
11 6 (1.04%) Citrix Certification
11 6 (1.04%) MCSE
12 5 (0.86%) CompTIA Security+
12 5 (0.86%) MCSA
13 4 (0.69%) ITIL Certification
14 3 (0.52%) DBS Check
14 3 (0.52%) Network+ Certification
Quality Assurance & Compliance
1 79 (13.64%) SLA
2 23 (3.97%) QA
3 17 (2.94%) Cyber Essentials
4 9 (1.55%) GDPR
5 5 (0.86%) ISO/IEC 27001
6 4 (0.69%) NIST
7 2 (0.35%) Accessibility
7 2 (0.35%) PCI DSS
8 1 (0.17%) Cyber Essentials PLUS
System Software
1 213 (36.79%) Active Directory
2 67 (11.57%) Hyper-V
3 27 (4.66%) VMware Infrastructure
4 16 (2.76%) Virtual Desktop
5 5 (0.86%) BitLocker
6 3 (0.52%) Firmware
7 1 (0.17%) Terminal Services
7 1 (0.17%) vSphere
Systems Management
1 93 (16.06%) Microsoft Intune
2 19 (3.28%) Active Directory Federation Services
2 19 (3.28%) SCCM
3 13 (2.25%) Jamf Pro
4 9 (1.55%) Autotask
5 4 (0.69%) ZABBIX
6 2 (0.35%) FortiGate
7 1 (0.17%) AirWatch
7 1 (0.17%) EMC NetWorker
Vendors
1 301 (51.99%) Microsoft
2 42 (7.25%) VMware
3 34 (5.87%) Google
4 29 (5.01%) Apple
5 22 (3.80%) Cisco
6 18 (3.11%) Meraki
7 13 (2.25%) Veeam
8 12 (2.07%) Sophos
9 11 (1.90%) Samsung
10 10 (1.73%) ServiceNow
11 9 (1.55%) Citrix
12 8 (1.38%) Palo Alto
13 7 (1.21%) Adobe
13 7 (1.21%) ConnectWise
14 6 (1.04%) Fortinet
14 6 (1.04%) Qualys
14 6 (1.04%) SolarWinds
15 5 (0.86%) HP
16 4 (0.69%) Datto
17 3 (0.52%) Freshdesk