The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in England during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK / England
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 336 299 267
Rank change year-on-year -37 -32  
Permanent jobs requiring a 2nd Line Support 780 983 1245
As % of all permanent IT jobs advertised in England 0.93% 1.06% 1.20%
As % of the Job Titles category 0.97% 1.10% 1.24%
Number of salaries quoted 712 895 1134
Median salary £27,500 £27,000 £26,000
Median salary % change year-on-year +1.85% +3.84%  
90% offered a salary of more than £22,500 £21,500 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 80408 89199 100476
As % of all permanent IT job vacancies advertised in England 95.99% 96.55% 96.64%
Number of salaries quoted 66182 76019 83708
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support in England over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 287 £30,000 - 27
South East -18 180 £25,500 -3.77% 18
Yorkshire +16 75 £25,186 +2.79% 12
East of England -2 67 £30,000 +14.28% 12
North West -39 61 £24,000 +5.49% 14
South West -15 49 £25,000 - 6
West Midlands +7 34 £23,000 -2.12% 5
East Midlands +26 25 £24,000 +5.49% 3
North East +13 2 £29,000 +5.45% 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1285 (78.07%) Windows
2 994 (60.39%) Active Directory
3 894 (54.31%) Microsoft
4 545 (33.11%) Windows Server
5 487 (29.59%) Windows 7
6 478 (29.04%) Microsoft Office
7 474 (28.80%) MS Exchange
8 403 (24.48%) VMware
9 377 (22.90%) ITIL
10 326 (19.81%) Windows Server 2008
11 320 (19.44%) Office 365
12 283 (17.19%) Citrix
13 282 (17.13%) Windows Server 2012
14 248 (15.07%) Windows 10
14 248 (15.07%) TCP/IP
15 245 (14.88%) Cisco
16 230 (13.97%) Finance
17 220 (13.37%) Microsoft Certification
18 216 (13.12%) SQL
19 214 (13.00%) Firewall
20 212 (12.88%) DNS
21 211 (12.82%) LAN
22 201 (12.21%) WAN
23 197 (11.97%) DHCP
24 195 (11.85%) SLA
25 194 (11.79%) Hyper-V
26 191 (11.60%) VMware Infrastructure
27 151 (9.17%) MCP
28 147 (8.93%) Windows 8
29 132 (8.02%) MCSE

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 474 (28.80%) MS Exchange
2 128 (7.78%) Exchange Server 2010
3 108 (6.56%) SharePoint
4 80 (4.86%) Skype for Business
5 79 (4.80%) Exchange Server 2013
6 66 (4.01%) IIS
7 65 (3.95%) Blackberry Enterprise Server
8 49 (2.98%) Exchange Server 2007
9 40 (2.43%) Exchange Server 2003
10 23 (1.40%) IBM Notes
11 12 (0.73%) Apache
11 12 (0.73%) Tomcat
12 11 (0.67%) Site Server
13 5 (0.30%) SAS
14 4 (0.24%) JBoss
14 4 (0.24%) SharePoint 2013
14 4 (0.24%) WebLogic
14 4 (0.24%) WordPress
15 3 (0.18%) Confluence
15 3 (0.18%) IBM Domino
Applications
1 478 (29.04%) Microsoft Office
2 66 (4.01%) Microsoft Excel
3 47 (2.86%) Microsoft PowerPoint
4 10 (0.61%) Adobe Creative Suite
5 7 (0.43%) MS Visio
6 3 (0.18%) Adobe Illustrator
6 3 (0.18%) Photoshop
7 2 (0.12%) AutoCAD
7 2 (0.12%) Final Cut Pro
7 2 (0.12%) InDesign
8 1 (0.061%) S-PLUS
Business Applications
1 10 (0.61%) SAP Oil and Gas
2 9 (0.55%) Dynamics AX
3 8 (0.49%) Dynamics CRM
3 8 (0.49%) Dynamics NAV
4 5 (0.30%) Remedy ITSM
5 4 (0.24%) NetSuite
6 3 (0.18%) Payment Gateway
7 2 (0.12%) Eikon
7 2 (0.12%) SAP CRM
7 2 (0.12%) SAP R/3
8 1 (0.061%) Infor SunSystems
8 1 (0.061%) JDE OneWorld
8 1 (0.061%) Maximo
8 1 (0.061%) Oracle Clinical
8 1 (0.061%) Oracle Payroll
8 1 (0.061%) SAP Business One
8 1 (0.061%) Unit4 Business World
8 1 (0.061%) Visualfiles
Cloud Services
1 320 (19.44%) Office 365
2 53 (3.22%) Microsoft Azure
3 29 (1.76%) Amazon AWS
4 22 (1.34%) Cloud Computing
5 20 (1.22%) SaaS
6 13 (0.79%) G Suite
7 9 (0.55%) Mimecast
8 2 (0.12%) Adobe Creative Cloud
8 2 (0.12%) Yammer
9 1 (0.061%) OneDrive
Communications & Networking
1 248 (15.07%) TCP/IP
2 214 (13.00%) Firewall
3 212 (12.88%) DNS
4 211 (12.82%) LAN
5 201 (12.21%) WAN
6 197 (11.97%) DHCP
7 116 (7.05%) VPN
8 81 (4.92%) VoIP
9 65 (3.95%) Internet
9 65 (3.95%) Wi-Fi
10 61 (3.71%) SAN
11 54 (3.28%) Wireless
12 44 (2.67%) Skype
13 28 (1.70%) WLAN
14 25 (1.52%) IP Telephony
15 24 (1.46%) Remote Desktop
16 23 (1.40%) SMTP
17 18 (1.09%) Cisco ASA
18 16 (0.97%) WebEx
19 15 (0.91%) FTP
Database & Business Intelligence
1 130 (7.90%) SQL Server
2 30 (1.82%) SQL Server 2008
3 25 (1.52%) SQL Server 2012
4 21 (1.28%) Relational Database
5 18 (1.09%) Crystal Reports
5 18 (1.09%) MySQL
5 18 (1.09%) SQL Server Reporting Services
6 16 (0.97%) SQL Server 2005
7 13 (0.79%) SQL Server 2000
8 7 (0.43%) Data Warehouse
8 7 (0.43%) SQL Server Integration Services
9 5 (0.30%) SQL Server 2016
10 3 (0.18%) BusinessObjects
10 3 (0.18%) Data Mining
10 3 (0.18%) DB2
11 2 (0.12%) Big Data
11 2 (0.12%) Informix
11 2 (0.12%) Oracle Database
12 1 (0.061%) Amazon RDS
12 1 (0.061%) SQL Server Analysis Services
Development Applications
1 15 (0.91%) JIRA
2 4 (0.24%) MSI
3 3 (0.18%) SQL Server Management Studio (SSMS)
4 2 (0.12%) Firebug
4 2 (0.12%) Team Foundation Server
5 1 (0.061%) Git (software)
5 1 (0.061%) Subversion
5 1 (0.061%) Visual Studio
General
1 230 (13.97%) Finance
2 64 (3.89%) Law
3 61 (3.71%) Telecoms
4 59 (3.58%) Legal
5 49 (2.98%) Retail
6 35 (2.13%) Banking
7 34 (2.07%) Manufacturing
8 29 (1.76%) Marketing
9 17 (1.03%) German Language
10 12 (0.73%) Advertising
10 12 (0.73%) Front Office
11 11 (0.67%) Electronics
11 11 (0.67%) French Language
12 9 (0.55%) Billing
12 9 (0.55%) Investment Banking
13 7 (0.43%) Automotive
13 7 (0.43%) Financial Institution
14 6 (0.36%) Spanish Language
15 5 (0.30%) Dutch Language
15 5 (0.30%) Polish Language
Libraries, Frameworks & Software Standards
1 35 (2.13%) .NET
1 35 (2.13%) HTML
2 23 (1.40%) CSS
3 20 (1.22%) Software Packaging
4 16 (0.97%) ASP.NET
5 14 (0.85%) ASP.NET MVC 5
5 14 (0.85%) HTML5
5 14 (0.85%) jQuery
5 14 (0.85%) Twitter Bootstrap
6 13 (0.79%) ASP.NET MVC
7 7 (0.43%) COM
8 5 (0.30%) J2EE
9 4 (0.24%) XML
10 3 (0.18%) XMPP
11 2 (0.12%) CGI
11 2 (0.12%) FIX Protocol
11 2 (0.12%) SAP Basis
12 1 (0.061%) EDI
12 1 (0.061%) SOAP
12 1 (0.061%) Web Services
Miscellaneous
1 110 (6.68%) Blackberry
2 63 (3.83%) Driving Licence
3 61 (3.71%) Analytical Skills
4 60 (3.65%) iPad
5 51 (3.10%) Computer Science
6 45 (2.73%) Management Information System
7 41 (2.49%) iPhone
8 32 (1.94%) Smartphone
9 30 (1.82%) Data Centre
10 25 (1.52%) Replication
11 18 (1.09%) User Experience
12 17 (1.03%) Client/Server
12 17 (1.03%) EPoS
13 13 (0.79%) PMI
13 13 (0.79%) Video Conferencing
14 9 (0.55%) CMDB
14 9 (0.55%) Life Science
14 9 (0.55%) Public Cloud
15 8 (0.49%) Fat Client
15 8 (0.49%) Thin Client
Operating Systems
1 1285 (78.07%) Windows
2 545 (33.11%) Windows Server
3 487 (29.59%) Windows 7
4 326 (19.81%) Windows Server 2008
5 282 (17.13%) Windows Server 2012
6 248 (15.07%) Windows 10
7 147 (8.93%) Windows 8
8 94 (5.71%) Android
8 94 (5.71%) Windows XP
9 92 (5.59%) Windows Server 2003
10 76 (4.62%) Linux
11 65 (3.95%) Apple iOS
12 48 (2.92%) Mac OS X
13 32 (1.94%) Mac OS
14 19 (1.15%) Unix
15 11 (0.67%) Windows Vista
16 7 (0.43%) Data ONTAP
17 5 (0.30%) Red Hat Enterprise Linux
17 5 (0.30%) Windows Mobile
18 3 (0.18%) Windows 2000 Server
Processes & Methodologies
1 377 (22.90%) ITIL
2 73 (4.43%) Service Delivery
3 71 (4.31%) Service Management
4 62 (3.77%) Problem Management
5 61 (3.71%) Time Management
6 46 (2.79%) Incident Management
7 44 (2.67%) CRM
8 43 (2.61%) Continuous Improvement
9 41 (2.49%) Change Management
10 38 (2.31%) Mentoring
11 34 (2.07%) ITIL V3
12 32 (1.94%) Asset Management
13 29 (1.76%) Change Control
14 28 (1.70%) Workflow
15 26 (1.58%) Project Management
16 24 (1.46%) Disaster Recovery
17 22 (1.34%) Information Security
18 20 (1.22%) MVC
19 19 (1.15%) ERP
19 19 (1.15%) Stakeholder Management
Programming Languages
1 216 (13.12%) SQL
2 51 (3.10%) PowerShell
3 23 (1.40%) C#
4 13 (0.79%) Java
5 11 (0.67%) C
6 9 (0.55%) JavaScript
7 8 (0.49%) C++
7 8 (0.49%) PHP
7 8 (0.49%) VB
8 6 (0.36%) T-SQL
9 4 (0.24%) Shell Script
9 4 (0.24%) VBA
9 4 (0.24%) VBScript
10 3 (0.18%) PL/SQL
10 3 (0.18%) Uniface
11 2 (0.12%) Python
12 1 (0.061%) Bash Shell
12 1 (0.061%) Perl
12 1 (0.061%) VB.NET
Qualifications
1 220 (13.37%) Microsoft Certification
2 151 (9.17%) MCP
3 132 (8.02%) MCSE
4 117 (7.11%) Cisco Certification
5 115 (6.99%) Degree
6 110 (6.68%) CCNA
7 72 (4.37%) MCSA
8 66 (4.01%) ITIL Certification
9 56 (3.40%) Security Cleared
10 49 (2.98%) SC Cleared
11 42 (2.55%) A+ Certification
12 33 (2.00%) Computer Science Degree
13 26 (1.58%) MCTS
14 19 (1.15%) CCNP
15 17 (1.03%) GNVQ
15 17 (1.03%) MCITP
16 15 (0.91%) HND
17 13 (0.79%) PMI Certification
18 12 (0.73%) Network+ Certification
19 9 (0.55%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 195 (11.85%) SLA
2 30 (1.82%) ISO/IEC 20000
3 20 (1.22%) QA
4 5 (0.30%) ISO/IEC 27001
5 1 (0.061%) COBIT
5 1 (0.061%) Data Quality
5 1 (0.061%) GxP
5 1 (0.061%) ISO 9001
5 1 (0.061%) Sarbanes-Oxley
System Software
1 994 (60.39%) Active Directory
2 194 (11.79%) Hyper-V
3 191 (11.60%) VMware Infrastructure
4 76 (4.62%) XenApp
5 53 (3.22%) vSphere
6 28 (1.70%) XenDesktop
7 21 (1.28%) Terminal Services
8 20 (1.22%) VMware ESXi
9 19 (1.15%) VMware Workstation
10 11 (0.67%) Virtual Desktop
11 10 (0.61%) Terminal Server
12 7 (0.43%) Firmware
13 4 (0.24%) Microsoft App-V
13 4 (0.24%) Virtual Machines
14 3 (0.18%) Microsoft Virtual Server
14 3 (0.18%) Virtual Servers
15 2 (0.12%) ISA Server
15 2 (0.12%) Postfix
15 2 (0.12%) Sendmail
15 2 (0.12%) Squid
Systems Management
1 129 (7.84%) SCCM
2 63 (3.83%) Backup Exec
3 18 (1.09%) WSUS
4 16 (0.97%) Norton AntiVirus
5 14 (0.85%) DameWare
6 13 (0.79%) Perfmon
7 10 (0.61%) Microsoft Data Protection Manager
8 9 (0.55%) NetBackup
8 9 (0.55%) ServiceCenter
9 8 (0.49%) Nagios
9 8 (0.49%) SCOM
10 7 (0.43%) Ansible
10 7 (0.43%) Systems Management Server (SMS)
11 6 (0.36%) AirWatch
12 5 (0.30%) Cacti
12 5 (0.30%) Failover Clustering
13 4 (0.24%) Jamf Pro
13 4 (0.24%) Sysprep
13 4 (0.24%) vCenter Server
13 4 (0.24%) XenMobile
Vendors
1 894 (54.31%) Microsoft
2 403 (24.48%) VMware
3 283 (17.19%) Citrix
4 245 (14.88%) Cisco
5 124 (7.53%) Apple
6 90 (5.47%) HP
7 51 (3.10%) Dell
8 41 (2.49%) Symantec
9 35 (2.13%) Avaya
9 35 (2.13%) Veeam
10 29 (1.76%) iManage
11 28 (1.70%) Oracle
12 26 (1.58%) Bloomberg
12 26 (1.58%) Juniper
12 26 (1.58%) NetApp
13 24 (1.46%) Google
13 24 (1.46%) SAP
14 23 (1.40%) Lotus
15 22 (1.34%) Salesforce.com
15 22 (1.34%) Veritas
Bradford, West Yorkshire
Estio Technology Recruitment
Salary: From £20,000 to £27,500 per annum
Posted: 4 hours ago
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 3 hours ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: Up to £30K Plus Excellent Benefits
Posted: 3 hours ago
Bournemouth, Dorset
HAYS INFORMATION TECHNOLOGY
Salary: £26000 - £32000.00 per annum
Posted: 11 hours ago
City, London
Ashdown IT
Salary: £36000 per annum + pension, bonus, gym, healthcare
Posted: 4 hours ago
Cheltenham, Gloucestershire
First Solution
Posted: 3 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £16,000 to £20,000 per annum plus excellent benefits
Posted: Yesterday
London
Reed Technology
Salary: £28000 - £30000 per annum
Posted: 5 hours ago
London
Bluetownonline
Salary: £34000 per annum
Posted: 5 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £28000. per annum + Benefits
Posted: Yesterday
Manchester, Lancashire
Itecco
Salary: £22000 - £25000 per annum
Posted: Yesterday
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: Yesterday
West Bromwich, West Midlands (County)
onezeero.
Salary: £20000 - £25000 per annum
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £18,000 to £21,000 per annum plus additional benefits
Posted: Yesterday
Dorset
Jonothan Bosworth
Salary: £26000 - £32000 Per Annum
Posted: Yesterday
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: Yesterday
Farnborough, Hampshire
The People Network
Salary: £22000 - £35000 per annum
Posted: 2 days ago
Sandhurst, Berkshire
Clearwater People Solutions
Salary: £25000 Per Annum
Posted: 2 days ago
Hounslow, Middlesex
Senitor Associates
Salary: £20000 - £30000 per annum + great company culture
Posted: Yesterday
London
Information Technology Services
Salary: £28k - 37k per year
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Argo IT Solutions
Salary: From £20,000 to £28,000 per annum + Car, training + usual benefits
Posted: Yesterday
Basingstoke, Hampshire
Latcom Ltd
Salary: From £28,000 to £28,000 per annum + Bonus + Good Benefits
Posted: 2 days ago
East London
Millshill Recruitment Ltd
Salary: £39000 - £40000 per annum + bens
Posted: Yesterday
Cambridgeshire
Senitor Associates
Salary: £30000 per annum
Posted: 2 days ago
Ely, Cambridgeshire
Cyber Team
Salary: From £23,000 to £26,000 per annum
Posted: 2 days ago
Warrington, Cheshire
Greywood Associates Limited
Salary: £23000 - £26000 per annum + bens
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Bristow Holland
Salary: From £23,000 to £28,000 per annum
Posted: 3 days ago
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £30000 per annum
Posted: 3 days ago
Central London / West End
Poole and Partners
Salary: From £22,000 to £25,000 per annum
Posted: 2 days ago
Watford, Hertfordshire
Senitor Associates
Posted: 3 days ago