2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 11 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Aug 2026
Same period 2025 Same period 2024
Rank 308 241 367
Rank change year-on-year -67 +126 -64
Permanent jobs requiring a 2nd Line Support 563 579 490
As % of all permanent jobs in England 0.60% 1.33% 0.67%
As % of the Job Titles category 0.64% 1.46% 0.71%
Number of salaries quoted 481 550 407
10th Percentile £27,500 £26,750 £26,250
25th Percentile £29,750 £28,750 £28,454
Median annual salary (50th Percentile) £33,000 £31,500 £32,500
Median % change year-on-year +4.76% -3.08% -
75th Percentile £37,500 £35,125 £37,250
90th Percentile £42,000 £38,750 £40,000
UK median annual salary £33,000 £31,500 £32,000
% change year-on-year +4.76% -1.56% -1.54%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,511 39,569 69,008
% of permanent jobs with a recognized job title 94.09% 90.62% 94.89%
Number of salaries quoted 62,172 23,929 47,027
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,875 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,754 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £55,500 £55,000 £55,000
% change year-on-year +0.91% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 11 August 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 11 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +33 164 £30,000 -4.76% 20
North of England -8 121 £32,250 +0.78% 6
London +2 87 £36,000 - 10
Midlands -103 77 £32,000 +4.92% 7
East of England 0 76 £35,000 +18.64% 10
North West +22 67 £31,500 -5.97% 2
Yorkshire -22 54 £35,000 +20.69% 3
East Midlands -67 48 £32,000 +8.47% 3
South West -153 38 £35,000 +11.11% 5
West Midlands -81 29 £32,000 +4.92% 4
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 August 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 311 (55.24%) Microsoft
2 306 (54.35%) Microsoft 365
3 277 (49.20%) Windows
4 184 (32.68%) Customer Service
5 165 (29.31%) Active Directory
6 163 (28.95%) Problem-Solving
7 137 (24.33%) Azure
8 121 (21.49%) Windows Server
9 112 (19.89%) Microsoft Exchange
10 105 (18.65%) Entra ID
11 104 (18.47%) Firewall
12 88 (15.63%) DNS
13 86 (15.28%) ITIL
14 85 (15.10%) Microsoft Intune
15 84 (14.92%) SharePoint
16 77 (13.68%) DHCP
17 72 (12.79%) SLA
18 70 (12.43%) Windows 10
19 66 (11.72%) Service Delivery
20 60 (10.66%) TCP/IP
21 55 (9.77%) VPN
22 54 (9.59%) ITSM
23 53 (9.41%) Microsoft Office
24 51 (9.06%) Wi-Fi
25 49 (8.70%) PowerShell
26 46 (8.17%) Degree
27 44 (7.82%) Hyper-V
28 42 (7.46%) Continuous Improvement
29 39 (6.93%) Cisco
30 36 (6.39%) Problem Management

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 112 (19.89%) Microsoft Exchange
2 84 (14.92%) SharePoint
3 5 (0.89%) Exchange Server 2007
3 5 (0.89%) Exchange Server 2010
3 5 (0.89%) Exchange Server 2013
4 4 (0.71%) IIS
5 2 (0.36%) Confluence
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 53 (9.41%) Microsoft Office
2 15 (2.66%) Microsoft Excel
3 9 (1.60%) Microsoft PowerPoint
Business Applications
1 5 (0.89%) Dynamics NAV
1 5 (0.89%) Remedy ITSM
Cloud Services
1 306 (54.35%) Microsoft 365
2 137 (24.33%) Azure
3 105 (18.65%) Entra ID
4 21 (3.73%) OneDrive
5 19 (3.37%) Power Platform
6 15 (2.66%) AWS
7 12 (2.13%) Google Workspace
8 10 (1.78%) SaaS
9 7 (1.24%) Dynamics 365
9 7 (1.24%) PowerApps
10 6 (1.07%) Mimecast
11 3 (0.53%) IaaS
11 3 (0.53%) Microsoft Copilot
11 3 (0.53%) PaaS
11 3 (0.53%) Power Automate
12 2 (0.36%) Amazon EC2
12 2 (0.36%) Azure Storage
12 2 (0.36%) GCP
12 2 (0.36%) Virtual Private Cloud
13 1 (0.18%) Cloud Computing
Communications & Networking
1 104 (18.47%) Firewall
2 88 (15.63%) DNS
3 77 (13.68%) DHCP
4 60 (10.66%) TCP/IP
5 55 (9.77%) VPN
6 51 (9.06%) Wi-Fi
7 32 (5.68%) VoIP
8 29 (5.15%) VLAN
9 24 (4.26%) LAN
9 24 (4.26%) WAN
10 12 (2.13%) Wireless
11 6 (1.07%) Broadband
11 6 (1.07%) IPsec
12 5 (0.89%) ADSL
12 5 (0.89%) SSL
13 4 (0.71%) Internet
13 4 (0.71%) Remote Desktop
14 3 (0.53%) IP Telephony
14 3 (0.53%) NAS
15 2 (0.36%) BGP
Database & Business Intelligence
1 9 (1.60%) Power BI
2 7 (1.24%) SQL Server
3 2 (0.36%) Crystal Reports
4 1 (0.18%) PostgreSQL
Development Applications
1 22 (3.91%) JIRA
2 1 (0.18%) Carbide.c++
General
1 163 (28.95%) Social Skills
2 29 (5.15%) Legal
3 24 (4.26%) Law
4 21 (3.73%) Analytical Skills
5 19 (3.37%) Finance
6 14 (2.49%) Documentation Skills
6 14 (2.49%) Telecoms
7 13 (2.31%) Organisational Skills
8 12 (2.13%) Retail
9 8 (1.42%) Advertising
9 8 (1.42%) Inclusion and Diversity
10 7 (1.24%) Manufacturing
11 6 (1.07%) Billing
12 4 (0.71%) Electronics
12 4 (0.71%) Public Sector
13 2 (0.36%) Marketing
13 2 (0.36%) Military
14 1 (0.18%) Aerospace
14 1 (0.18%) Back Office
Libraries, Frameworks & Software Standards
1 8 (1.42%) REST
1 8 (1.42%) SOAP
Miscellaneous
1 55 (9.77%) Driving Licence
2 31 (5.51%) Onboarding
3 10 (1.78%) Self-Motivation
4 8 (1.42%) CMDB
5 7 (1.24%) Hybrid Cloud
6 6 (1.07%) EPoS
6 6 (1.07%) iPhone
7 5 (0.89%) Smartphone
7 5 (0.89%) Video Conferencing
8 3 (0.53%) Enterprise Software
8 3 (0.53%) iPad
8 3 (0.53%) iSeries
8 3 (0.53%) Wiki
9 2 (0.36%) Housing Association
9 2 (0.36%) IoT
9 2 (0.36%) Mobile App
9 2 (0.36%) Video\Live Streaming
10 1 (0.18%) Educational Technology
10 1 (0.18%) Linux Command Line
10 1 (0.18%) Replication
Operating Systems
1 277 (49.20%) Windows
2 121 (21.49%) Windows Server
3 70 (12.43%) Windows 10
4 32 (5.68%) Mac OS
5 27 (4.80%) Android
6 16 (2.84%) Apple iOS
7 12 (2.13%) Linux
7 12 (2.13%) Windows Server 2016
8 11 (1.95%) Windows Server 2019
9 7 (1.24%) Windows Server 2012
10 5 (0.89%) Windows 7
10 5 (0.89%) Windows 8
11 2 (0.36%) AIX
12 1 (0.18%) VMS
Processes & Methodologies
1 184 (32.68%) Customer Service
2 163 (28.95%) Problem-Solving
3 86 (15.28%) ITIL
4 66 (11.72%) Service Delivery
5 54 (9.59%) ITSM
6 42 (7.46%) Continuous Improvement
7 36 (6.39%) Problem Management
7 36 (6.39%) Service Management
8 35 (6.22%) Root Cause Analysis
9 31 (5.51%) Mentoring
10 29 (5.15%) Cybersecurity
11 28 (4.97%) Customer Experience
11 28 (4.97%) Project Delivery
12 27 (4.80%) Computer Science
13 24 (4.26%) Incident Management
13 24 (4.26%) Project Management
14 23 (4.09%) User Experience
15 22 (3.91%) Logistics
16 21 (3.73%) Collaborative Culture
16 21 (3.73%) Time Management
Programming Languages
1 49 (8.70%) PowerShell
2 15 (2.66%) SQL
3 12 (2.13%) JavaScript
4 9 (1.60%) Python
5 4 (0.71%) VBScript
Qualifications
1 46 (8.17%) Degree
2 27 (4.80%) Microsoft Certification
3 24 (4.26%) DBS Check
4 23 (4.09%) Security Cleared
5 16 (2.84%) A+ Certification
6 14 (2.49%) SC Cleared
7 11 (1.95%) Computer Science Degree
8 6 (1.07%) HND
9 4 (0.71%) ITIL Foundation Certificate
9 4 (0.71%) NVQ Level 3
10 2 (0.36%) HP APS
11 1 (0.18%) CCNA
11 1 (0.18%) Cisco Certification
11 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 72 (12.79%) SLA
2 5 (0.89%) GDPR
3 4 (0.71%) Cyber Essentials
4 2 (0.36%) Accessibility
5 1 (0.18%) Cyber Essentials PLUS
5 1 (0.18%) PCI DSS
System Software
1 165 (29.31%) Active Directory
2 44 (7.82%) Hyper-V
3 24 (4.26%) VMware Infrastructure
4 9 (1.60%) Virtual Desktop
5 7 (1.24%) BitLocker
6 6 (1.07%) Firmware
7 3 (0.53%) Terminal Services
8 1 (0.18%) Terminal Server
8 1 (0.18%) vSphere
8 1 (0.18%) XenApp
Systems Management
1 85 (15.10%) Microsoft Intune
2 30 (5.33%) SCCM
3 13 (2.31%) Autotask
4 10 (1.78%) FortiGate
5 6 (1.07%) Jamf Pro
6 4 (0.71%) Active Directory Federation Services
7 3 (0.53%) ZABBIX
8 2 (0.36%) Netcool
Vendors
1 311 (55.24%) Microsoft
2 39 (6.93%) Cisco
3 31 (5.51%) VMware
4 28 (4.97%) ServiceNow
5 27 (4.80%) Meraki
6 21 (3.73%) Fortinet
7 19 (3.37%) SonicWALL
8 13 (2.31%) Ubiquiti
9 12 (2.13%) Google
10 11 (1.95%) SolarWinds
11 10 (1.78%) Veeam
12 8 (1.42%) HP
12 8 (1.42%) Sophos
13 6 (1.07%) Freshdesk
13 6 (1.07%) Palo Alto
13 6 (1.07%) Qualys
13 6 (1.07%) TP-LINK
14 5 (0.89%) ConnectWise
14 5 (0.89%) Datto
14 5 (0.89%) Draytek