2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 15 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Sep 2026
Same period 2025 Same period 2024
Rank 333 237 382
Rank change year-on-year -96 +145 -85
Permanent jobs requiring a 2nd Line Support 540 546 445
As % of all permanent jobs in England 0.54% 1.27% 0.65%
As % of the Job Titles category 0.58% 1.41% 0.68%
Number of salaries quoted 461 519 326
10th Percentile £27,750 £27,250 £26,375
25th Percentile £29,750 £28,750 £28,746
Median annual salary (50th Percentile) £33,000 £31,500 £33,000
Median % change year-on-year +4.76% -4.55% +1.54%
75th Percentile £37,500 £35,250 £38,750
90th Percentile £41,250 £38,900 £45,000
UK median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 93,904 38,815 65,075
% of permanent jobs with a recognized job title 93.51% 90.34% 95.20%
Number of salaries quoted 66,374 23,183 40,037
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,500 £36,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £59,319 £55,000 £55,000
% change year-on-year +7.85% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 15 September 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 15 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +22 162 £30,000 -4.76% 15
North of England +7 124 £32,250 -0.77% 14
Midlands -113 75 £32,500 +6.56% 16
North West +30 72 £32,000 -8.57% 6
East of England 0 72 £35,000 +18.64% 3
London -22 72 £36,000 - 14
Yorkshire -23 52 £35,000 +16.67% 4
East Midlands -78 44 £32,000 +8.47% 4
South West -149 35 £35,000 +11.11% 1
West Midlands -75 31 £32,500 +4.84% 12
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 15 September 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 314 (58.15%) Microsoft
2 301 (55.74%) Microsoft 365
3 280 (51.85%) Windows
4 183 (33.89%) Customer Service
5 164 (30.37%) Active Directory
6 163 (30.19%) Problem-Solving
7 128 (23.70%) Azure
8 122 (22.59%) Entra ID
9 121 (22.41%) Windows Server
10 115 (21.30%) Firewall
11 113 (20.93%) Microsoft Exchange
12 96 (17.78%) SharePoint
13 93 (17.22%) DNS
14 82 (15.19%) Microsoft Intune
15 80 (14.81%) DHCP
16 76 (14.07%) ITIL
17 66 (12.22%) TCP/IP
18 65 (12.04%) Service Delivery
18 65 (12.04%) Windows 10
19 64 (11.85%) VPN
20 61 (11.30%) SLA
21 47 (8.70%) ITSM
22 46 (8.52%) Wi-Fi
23 45 (8.33%) Degree
24 42 (7.78%) Continuous Improvement
25 38 (7.04%) Hyper-V
25 38 (7.04%) Microsoft Office
26 37 (6.85%) VLAN
26 37 (6.85%) VMware
27 36 (6.67%) PowerShell

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (20.93%) Microsoft Exchange
2 96 (17.78%) SharePoint
3 6 (1.11%) Exchange Server 2007
3 6 (1.11%) Exchange Server 2010
3 6 (1.11%) Exchange Server 2013
4 4 (0.74%) Confluence
4 4 (0.74%) IIS
5 1 (0.19%) Blackberry Enterprise Server
Applications
1 38 (7.04%) Microsoft Office
2 10 (1.85%) Microsoft Excel
3 5 (0.93%) Microsoft PowerPoint
Business Applications
1 5 (0.93%) Remedy ITSM
2 3 (0.56%) Dynamics NAV
2 3 (0.56%) NetSuite
2 3 (0.56%) Shopify
Cloud Services
1 301 (55.74%) Microsoft 365
2 128 (23.70%) Azure
3 122 (22.59%) Entra ID
4 22 (4.07%) OneDrive
5 20 (3.70%) Power Platform
6 11 (2.04%) AWS
7 9 (1.67%) SaaS
8 8 (1.48%) Dynamics 365
8 8 (1.48%) PowerApps
9 7 (1.30%) Google Workspace
10 4 (0.74%) Power Automate
11 3 (0.56%) PaaS
12 2 (0.37%) Amazon EC2
12 2 (0.37%) GCP
12 2 (0.37%) Microsoft Copilot
12 2 (0.37%) Mimecast
12 2 (0.37%) Virtual Private Cloud
13 1 (0.19%) Azure Storage
13 1 (0.19%) Cloud Computing
Communications & Networking
1 115 (21.30%) Firewall
2 93 (17.22%) DNS
3 80 (14.81%) DHCP
4 66 (12.22%) TCP/IP
5 64 (11.85%) VPN
6 46 (8.52%) Wi-Fi
7 37 (6.85%) VLAN
8 19 (3.52%) VoIP
8 19 (3.52%) WAN
9 18 (3.33%) LAN
10 10 (1.85%) Wireless
11 6 (1.11%) Structured Cabling
12 5 (0.93%) IPsec
12 5 (0.93%) SSL
13 4 (0.74%) Internet
14 3 (0.56%) Broadband
14 3 (0.56%) NAS
15 2 (0.37%) IP Telephony
15 2 (0.37%) SD-WAN
15 2 (0.37%) WLAN
Database & Business Intelligence
1 9 (1.67%) Power BI
2 6 (1.11%) SQL Server
3 3 (0.56%) Relational Database
4 2 (0.37%) Crystal Reports
5 1 (0.19%) PostgreSQL
Development Applications
1 17 (3.15%) JIRA
2 1 (0.19%) Carbide.c++
General
1 177 (32.78%) Social Skills
2 32 (5.93%) Legal
3 26 (4.81%) Analytical Skills
4 19 (3.52%) Organisational Skills
5 18 (3.33%) Law
6 16 (2.96%) Finance
7 13 (2.41%) Advertising
7 13 (2.41%) Retail
8 10 (1.85%) Documentation Skills
8 10 (1.85%) Telecoms
9 8 (1.48%) Manufacturing
10 7 (1.30%) Inclusion and Diversity
11 6 (1.11%) Billing
12 4 (0.74%) Electronics
12 4 (0.74%) Public Sector
13 3 (0.56%) Automotive
13 3 (0.56%) Publishing
14 2 (0.37%) Marketing
14 2 (0.37%) Military
15 1 (0.19%) Aerospace
Libraries, Frameworks & Software Standards
1 8 (1.48%) REST
1 8 (1.48%) SOAP
Miscellaneous
1 55 (10.19%) Driving Licence
2 31 (5.74%) Onboarding
3 9 (1.67%) CMDB
4 7 (1.30%) Hybrid Cloud
4 7 (1.30%) Self-Motivation
5 6 (1.11%) iPhone
6 5 (0.93%) EPoS
6 5 (0.93%) Smartphone
7 4 (0.74%) Enterprise Software
8 3 (0.56%) FMCG
8 3 (0.56%) iPad
8 3 (0.56%) iSeries
9 2 (0.37%) Management Information System
10 1 (0.19%) Blackberry
10 1 (0.19%) Educational Technology
10 1 (0.19%) Linux Command Line
10 1 (0.19%) NHS
10 1 (0.19%) Replication
10 1 (0.19%) Video Conferencing
Operating Systems
1 280 (51.85%) Windows
2 121 (22.41%) Windows Server
3 65 (12.04%) Windows 10
4 33 (6.11%) Mac OS
5 23 (4.26%) Android
6 15 (2.78%) Apple iOS
7 10 (1.85%) Linux
8 7 (1.30%) Windows Server 2016
9 6 (1.11%) Windows 7
9 6 (1.11%) Windows 8
10 5 (0.93%) Windows Server 2019
11 3 (0.56%) Windows Server 2012
12 2 (0.37%) AIX
Processes & Methodologies
1 183 (33.89%) Customer Service
2 163 (30.19%) Problem-Solving
3 76 (14.07%) ITIL
4 65 (12.04%) Service Delivery
5 47 (8.70%) ITSM
6 42 (7.78%) Continuous Improvement
7 32 (5.93%) Cybersecurity
8 31 (5.74%) Problem Management
8 31 (5.74%) Project Delivery
9 30 (5.56%) Root Cause Analysis
10 29 (5.37%) Logistics
11 28 (5.19%) Mentoring
12 26 (4.81%) Time Management
13 24 (4.44%) Collaborative Culture
13 24 (4.44%) Computer Science
13 24 (4.44%) Customer Experience
13 24 (4.44%) Project Management
14 23 (4.26%) Service Management
15 22 (4.07%) Disaster Recovery
15 22 (4.07%) Incident Management
Programming Languages
1 36 (6.67%) PowerShell
2 14 (2.59%) SQL
3 10 (1.85%) JavaScript
4 6 (1.11%) Python
5 4 (0.74%) VBScript
6 2 (0.37%) Ruby
Qualifications
1 45 (8.33%) Degree
2 28 (5.19%) DBS Check
3 26 (4.81%) Microsoft Certification
4 24 (4.44%) Security Cleared
5 15 (2.78%) A+ Certification
5 15 (2.78%) SC Cleared
6 9 (1.67%) Computer Science Degree
7 6 (1.11%) CCNA
7 6 (1.11%) Cisco Certification
7 6 (1.11%) HND
8 4 (0.74%) ITIL Foundation Certificate
8 4 (0.74%) NVQ Level 3
9 1 (0.19%) HP APS
9 1 (0.19%) Network+ Certification
Quality Assurance & Compliance
1 61 (11.30%) SLA
2 10 (1.85%) Cyber Essentials
2 10 (1.85%) GDPR
3 3 (0.56%) QA
4 2 (0.37%) Accessibility
4 2 (0.37%) Cyber Essentials PLUS
5 1 (0.19%) ISO/IEC 27001
System Software
1 164 (30.37%) Active Directory
2 38 (7.04%) Hyper-V
3 27 (5.00%) VMware Infrastructure
4 7 (1.30%) BitLocker
4 7 (1.30%) Virtual Desktop
5 6 (1.11%) Firmware
6 3 (0.56%) Terminal Services
7 2 (0.37%) vSphere
7 2 (0.37%) XenApp
8 1 (0.19%) Terminal Server
Systems Management
1 82 (15.19%) Microsoft Intune
2 28 (5.19%) SCCM
3 9 (1.67%) Autotask
3 9 (1.67%) FortiGate
4 8 (1.48%) Jamf Pro
5 2 (0.37%) Netcool
Vendors
1 314 (58.15%) Microsoft
2 37 (6.85%) VMware
3 33 (6.11%) Cisco
4 31 (5.74%) ServiceNow
5 29 (5.37%) Fortinet
6 26 (4.81%) SonicWALL
7 20 (3.70%) Meraki
8 11 (2.04%) Ubiquiti
9 10 (1.85%) Draytek
9 10 (1.85%) Google
9 10 (1.85%) Veeam
10 9 (1.67%) Apple
11 8 (1.48%) SolarWinds
12 7 (1.30%) Citrix
12 7 (1.30%) HP
13 6 (1.11%) Datto
13 6 (1.11%) Freshdesk
14 5 (0.93%) Palo Alto
14 5 (0.93%) Remedy
14 5 (0.93%) Sophos