2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 8 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Oct 2026
Same period 2025 Same period 2024
Rank 336 239 360
Rank change year-on-year -97 +121 -70
Permanent jobs requiring a 2nd Line Support 527 551 449
As % of all permanent jobs in England 0.51% 1.27% 0.68%
As % of the Job Titles category 0.55% 1.41% 0.72%
Number of salaries quoted 445 525 302
10th Percentile £28,000 £27,950 £26,521
25th Percentile £29,750 £29,000 £29,000
Median annual salary (50th Percentile) £33,000 £31,500 £33,500
Median % change year-on-year +4.76% -5.97% +3.08%
75th Percentile £38,000 £36,000 £38,750
90th Percentile £41,000 £38,750 £45,000
UK median annual salary £33,000 £31,500 £33,000
% change year-on-year +4.76% -4.55% +1.54%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,039 39,178 62,479
% of permanent jobs with a recognized job title 92.75% 90.48% 95.25%
Number of salaries quoted 67,339 23,090 36,055
10th Percentile £30,000 £28,250 £31,020
25th Percentile £41,000 £36,250 £41,250
Median annual salary (50th Percentile) £59,250 £55,000 £55,000
Median % change year-on-year +7.73% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,500 £54,500 £55,000
% change year-on-year +7.34% -0.91% -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 8 October 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 8 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -15 147 £30,000 -4.76% 20
North of England 0 119 £32,000 -1.54% 10
London -21 85 £36,000 - 27
Midlands -115 77 £32,500 +8.33% 5
North West +24 69 £32,000 -1.92% 6
East of England -6 69 £35,000 +18.64% 7
Yorkshire -12 50 £35,000 +16.67% 4
East Midlands -84 43 £35,000 +16.67% 4
West Midlands -72 34 £32,500 +4.84% 1
South West -147 30 £35,000 +11.11% 9
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 8 October 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 304 (57.69%) Microsoft
2 294 (55.79%) Microsoft 365
3 270 (51.23%) Windows
4 194 (36.81%) Customer Service
5 167 (31.69%) Problem-Solving
6 154 (29.22%) Active Directory
7 127 (24.10%) Azure
8 125 (23.72%) Entra ID
9 111 (21.06%) Firewall
10 110 (20.87%) Windows Server
11 107 (20.30%) Microsoft Exchange
12 99 (18.79%) DNS
13 85 (16.13%) Microsoft Intune
14 83 (15.75%) DHCP
14 83 (15.75%) SharePoint
15 71 (13.47%) TCP/IP
16 70 (13.28%) ITIL
17 67 (12.71%) Windows 10
18 65 (12.33%) VPN
19 60 (11.39%) Service Delivery
20 48 (9.11%) ITSM
20 48 (9.11%) SLA
21 46 (8.73%) VLAN
22 41 (7.78%) Degree
22 41 (7.78%) VMware
23 40 (7.59%) Continuous Improvement
24 39 (7.40%) Wi-Fi
25 38 (7.21%) Hyper-V
26 34 (6.45%) Cisco
27 33 (6.26%) Cybersecurity

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 107 (20.30%) Microsoft Exchange
2 83 (15.75%) SharePoint
3 6 (1.14%) Confluence
3 6 (1.14%) Exchange Server 2007
3 6 (1.14%) Exchange Server 2010
3 6 (1.14%) Exchange Server 2013
4 2 (0.38%) IIS
5 1 (0.19%) Blackberry Enterprise Server
Applications
1 28 (5.31%) Microsoft Office
2 6 (1.14%) Microsoft Excel
3 1 (0.19%) Microsoft PowerPoint
Business Applications
1 5 (0.95%) Remedy ITSM
2 4 (0.76%) NetSuite
2 4 (0.76%) Shopify
3 3 (0.57%) Dynamics NAV
Cloud Services
1 294 (55.79%) Microsoft 365
2 127 (24.10%) Azure
3 125 (23.72%) Entra ID
4 20 (3.80%) OneDrive
5 14 (2.66%) Power Platform
6 11 (2.09%) AWS
7 10 (1.90%) Google Workspace
8 8 (1.52%) Dynamics 365
9 7 (1.33%) SaaS
10 4 (0.76%) PowerApps
11 3 (0.57%) GCP
12 2 (0.38%) Amazon EC2
12 2 (0.38%) Mimecast
12 2 (0.38%) Power Automate
12 2 (0.38%) Virtual Private Cloud
13 1 (0.19%) Azure Storage
13 1 (0.19%) Cloud Computing
13 1 (0.19%) PaaS
Communications & Networking
1 111 (21.06%) Firewall
2 99 (18.79%) DNS
3 83 (15.75%) DHCP
4 71 (13.47%) TCP/IP
5 65 (12.33%) VPN
6 46 (8.73%) VLAN
7 39 (7.40%) Wi-Fi
8 18 (3.42%) LAN
9 17 (3.23%) WAN
10 12 (2.28%) VoIP
11 9 (1.71%) Wireless
12 6 (1.14%) SSL
12 6 (1.14%) Structured Cabling
13 5 (0.95%) IPsec
14 4 (0.76%) Internet
15 3 (0.57%) Peer-to-Peer Networking
16 2 (0.38%) BGP
16 2 (0.38%) SD-WAN
16 2 (0.38%) WLAN
17 1 (0.19%) SAN
Database & Business Intelligence
1 9 (1.71%) SQL Server
2 7 (1.33%) Power BI
3 5 (0.95%) Relational Database
4 1 (0.19%) PostgreSQL
Development Applications
1 14 (2.66%) JIRA
2 1 (0.19%) Carbide.c++
General
1 191 (36.24%) Social Skills
2 34 (6.45%) Analytical Skills
3 26 (4.93%) Legal
3 26 (4.93%) Organisational Skills
4 19 (3.61%) Finance
5 16 (3.04%) Retail
6 14 (2.66%) Advertising
7 10 (1.90%) Law
7 10 (1.90%) Telecoms
8 8 (1.52%) Documentation Skills
8 8 (1.52%) Manufacturing
9 7 (1.33%) Inclusion and Diversity
10 6 (1.14%) Billing
11 5 (0.95%) Automotive
11 5 (0.95%) Publishing
12 2 (0.38%) Electronics
12 2 (0.38%) Marketing
12 2 (0.38%) Military
13 1 (0.19%) Aerospace
13 1 (0.19%) Games
Libraries, Frameworks & Software Standards
1 8 (1.52%) REST
1 8 (1.52%) SOAP
Miscellaneous
1 66 (12.52%) Driving Licence
2 30 (5.69%) Onboarding
3 11 (2.09%) CMDB
3 11 (2.09%) Self-Motivation
4 6 (1.14%) Enterprise Software
4 6 (1.14%) iPhone
5 5 (0.95%) FMCG
5 5 (0.95%) Smartphone
6 4 (0.76%) Management Information System
7 3 (0.57%) EPoS
7 3 (0.57%) Hybrid Cloud
7 3 (0.57%) iPad
7 3 (0.57%) iSeries
8 1 (0.19%) Blackberry
8 1 (0.19%) Educational Technology
8 1 (0.19%) Linux Command Line
8 1 (0.19%) Replication
8 1 (0.19%) Video Conferencing
Operating Systems
1 270 (51.23%) Windows
2 110 (20.87%) Windows Server
3 67 (12.71%) Windows 10
4 31 (5.88%) Mac OS
5 17 (3.23%) Android
6 11 (2.09%) Apple iOS
7 8 (1.52%) Windows Server 2016
8 7 (1.33%) Linux
9 6 (1.14%) Windows 7
9 6 (1.14%) Windows 8
10 4 (0.76%) Windows Server 2019
11 2 (0.38%) AIX
Processes & Methodologies
1 194 (36.81%) Customer Service
2 167 (31.69%) Problem-Solving
3 70 (13.28%) ITIL
4 60 (11.39%) Service Delivery
5 48 (9.11%) ITSM
6 40 (7.59%) Continuous Improvement
7 33 (6.26%) Cybersecurity
7 33 (6.26%) Logistics
8 31 (5.88%) Root Cause Analysis
9 30 (5.69%) Project Delivery
10 29 (5.50%) Problem Management
11 28 (5.31%) Disaster Recovery
12 26 (4.93%) Mentoring
12 26 (4.93%) Time Management
13 25 (4.74%) Computer Science
14 24 (4.55%) Collaborative Culture
14 24 (4.55%) Customer Experience
14 24 (4.55%) Service Management
15 20 (3.80%) Collaborative Working
15 20 (3.80%) Remote Monitoring and Management
Programming Languages
1 32 (6.07%) PowerShell
2 16 (3.04%) SQL
3 11 (2.09%) JavaScript
4 5 (0.95%) Python
5 4 (0.76%) Ruby
5 4 (0.76%) VBScript
Qualifications
1 41 (7.78%) Degree
2 29 (5.50%) DBS Check
3 26 (4.93%) Microsoft Certification
4 23 (4.36%) Security Cleared
5 16 (3.04%) A+ Certification
6 15 (2.85%) SC Cleared
7 9 (1.71%) Computer Science Degree
8 6 (1.14%) CCNA
8 6 (1.14%) Cisco Certification
8 6 (1.14%) HND
9 1 (0.19%) Azure Certification
9 1 (0.19%) HP APS
9 1 (0.19%) ITIL Foundation Certificate
9 1 (0.19%) Network+ Certification
9 1 (0.19%) NVQ Level 3
Quality Assurance & Compliance
1 48 (9.11%) SLA
2 11 (2.09%) GDPR
3 10 (1.90%) Cyber Essentials
4 5 (0.95%) QA
5 3 (0.57%) ISO/IEC 27001
6 2 (0.38%) Accessibility
6 2 (0.38%) Cyber Essentials PLUS
System Software
1 154 (29.22%) Active Directory
2 38 (7.21%) Hyper-V
3 29 (5.50%) VMware Infrastructure
4 12 (2.28%) Firmware
5 7 (1.33%) Virtual Desktop
6 5 (0.95%) BitLocker
7 2 (0.38%) vSphere
7 2 (0.38%) XenApp
8 1 (0.19%) Terminal Server
8 1 (0.19%) Terminal Services
Systems Management
1 85 (16.13%) Microsoft Intune
2 24 (4.55%) SCCM
3 9 (1.71%) FortiGate
3 9 (1.71%) Jamf Pro
4 7 (1.33%) Autotask
5 2 (0.38%) Netcool
Vendors
1 304 (57.69%) Microsoft
2 41 (7.78%) VMware
3 34 (6.45%) Cisco
4 32 (6.07%) ServiceNow
5 31 (5.88%) Fortinet
6 28 (5.31%) SonicWALL
7 15 (2.85%) Meraki
8 14 (2.66%) Apple
8 14 (2.66%) Google
9 10 (1.90%) Draytek
10 9 (1.71%) Veeam
11 7 (1.33%) Citrix
11 7 (1.33%) HP
11 7 (1.33%) Ubiquiti
12 6 (1.14%) Datto
12 6 (1.14%) Freshdesk
12 6 (1.14%) SolarWinds
13 5 (0.95%) ConnectWise
13 5 (0.95%) Remedy
13 5 (0.95%) Sophos