2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 27 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Jul 2026
Same period 2025 Same period 2024
Rank 312 248 355
Rank change year-on-year -64 +107 -48
Permanent jobs requiring a 2nd Line Support 556 564 559
As % of all permanent jobs in England 0.62% 1.30% 0.73%
As % of the Job Titles category 0.66% 1.43% 0.77%
Number of salaries quoted 476 536 479
10th Percentile £27,500 £26,750 £26,250
25th Percentile £29,750 £28,750 £28,000
Median annual salary (50th Percentile) £33,000 £31,500 £32,000
Median % change year-on-year +4.76% -1.56% -1.54%
75th Percentile £38,750 £35,250 £37,000
90th Percentile £42,500 £39,750 £40,000
UK median annual salary £33,000 £31,500 £31,500
% change year-on-year +4.76% - -3.08%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 84,820 39,470 72,880
% of permanent jobs with a recognized job title 94.41% 90.64% 94.64%
Number of salaries quoted 59,552 23,920 51,567
10th Percentile £30,000 £28,750 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,000 £75,000 £72,500
90th Percentile £97,500 £97,500 £91,500
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 27 July 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 27 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +62 174 £30,000 -4.76% 22
North of England +4 116 £31,500 -1.56% 7
London +19 90 £36,000 - 12
Midlands -98 70 £32,000 +4.92% 13
East of England +4 69 £35,000 +18.64% 14
North West +27 64 £31,500 -5.97% 1
Yorkshire -25 52 £35,000 +20.69% 6
East Midlands -73 41 £35,000 +18.64% 7
South West -142 37 £35,000 +11.11% 7
West Midlands -64 29 £32,000 +4.92% 6
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 27 July 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 315 (56.65%) Microsoft
2 309 (55.58%) Microsoft 365
3 282 (50.72%) Windows
4 185 (33.27%) Customer Service
5 178 (32.01%) Active Directory
6 168 (30.22%) Problem-Solving
7 140 (25.18%) Azure
8 125 (22.48%) Windows Server
9 112 (20.14%) Firewall
10 104 (18.71%) Microsoft Exchange
11 100 (17.99%) Entra ID
12 90 (16.19%) DNS
12 90 (16.19%) ITIL
13 88 (15.83%) Microsoft Intune
14 84 (15.11%) DHCP
14 84 (15.11%) SharePoint
15 74 (13.31%) Windows 10
16 73 (13.13%) SLA
17 64 (11.51%) Service Delivery
17 64 (11.51%) VPN
18 61 (10.97%) Microsoft Office
19 60 (10.79%) Wi-Fi
20 57 (10.25%) TCP/IP
21 52 (9.35%) ITSM
21 52 (9.35%) PowerShell
22 49 (8.81%) Hyper-V
23 47 (8.45%) Degree
24 41 (7.37%) Continuous Improvement
25 38 (6.83%) VoIP
26 35 (6.29%) Problem Management

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 104 (18.71%) Microsoft Exchange
2 84 (15.11%) SharePoint
3 4 (0.72%) Confluence
4 3 (0.54%) IIS
5 2 (0.36%) Exchange Server 2007
5 2 (0.36%) Exchange Server 2010
5 2 (0.36%) Exchange Server 2013
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 61 (10.97%) Microsoft Office
2 14 (2.52%) Microsoft Excel
3 9 (1.62%) Microsoft PowerPoint
Business Applications
1 6 (1.08%) Dynamics NAV
2 5 (0.90%) Remedy ITSM
3 1 (0.18%) Alphatax
Cloud Services
1 309 (55.58%) Microsoft 365
2 140 (25.18%) Azure
3 100 (17.99%) Entra ID
4 21 (3.78%) OneDrive
4 21 (3.78%) Power Platform
5 19 (3.42%) AWS
6 16 (2.88%) Google Workspace
7 10 (1.80%) SaaS
8 8 (1.44%) PowerApps
9 7 (1.26%) Dynamics 365
9 7 (1.26%) Mimecast
10 4 (0.72%) GCP
11 3 (0.54%) IaaS
11 3 (0.54%) Microsoft Copilot
11 3 (0.54%) PaaS
11 3 (0.54%) Power Automate
12 2 (0.36%) Amazon EC2
12 2 (0.36%) Azure Storage
12 2 (0.36%) Virtual Private Cloud
13 1 (0.18%) Datadog
Communications & Networking
1 112 (20.14%) Firewall
2 90 (16.19%) DNS
3 84 (15.11%) DHCP
4 64 (11.51%) VPN
5 60 (10.79%) Wi-Fi
6 57 (10.25%) TCP/IP
7 38 (6.83%) VoIP
8 34 (6.12%) VLAN
9 31 (5.58%) WAN
10 30 (5.40%) LAN
11 10 (1.80%) Wireless
12 8 (1.44%) Broadband
13 6 (1.08%) IPsec
14 5 (0.90%) ADSL
14 5 (0.90%) Remote Desktop
15 4 (0.72%) Internet
15 4 (0.72%) SSL
16 3 (0.54%) DECT
16 3 (0.54%) DSL
16 3 (0.54%) PBX
Database & Business Intelligence
1 10 (1.80%) Power BI
1 10 (1.80%) SQL Server
2 2 (0.36%) Crystal Reports
3 1 (0.18%) Azure SQL Database
3 1 (0.18%) Relational Database
Development Applications
1 21 (3.78%) JIRA
2 1 (0.18%) Carbide.c++
2 1 (0.18%) Git
General
1 162 (29.14%) Social Skills
2 25 (4.50%) Legal
3 22 (3.96%) Law
4 21 (3.78%) Finance
5 18 (3.24%) Telecoms
6 16 (2.88%) Analytical Skills
7 14 (2.52%) Documentation Skills
7 14 (2.52%) Retail
8 11 (1.98%) Organisational Skills
9 8 (1.44%) Advertising
10 7 (1.26%) Inclusion and Diversity
10 7 (1.26%) Manufacturing
11 6 (1.08%) Billing
12 4 (0.72%) Electronics
12 4 (0.72%) Public Sector
13 3 (0.54%) Marketing
14 2 (0.36%) Military
15 1 (0.18%) Aerospace
15 1 (0.18%) Back Office
15 1 (0.18%) Banking
Libraries, Frameworks & Software Standards
1 7 (1.26%) REST
1 7 (1.26%) SOAP
2 1 (0.18%) Web Services
Miscellaneous
1 57 (10.25%) Driving Licence
2 28 (5.04%) Onboarding
3 10 (1.80%) Self-Motivation
4 7 (1.26%) CMDB
4 7 (1.26%) iPhone
5 6 (1.08%) EPoS
5 6 (1.08%) Hybrid Cloud
6 5 (0.90%) Smartphone
6 5 (0.90%) Video Conferencing
7 4 (0.72%) IoT
7 4 (0.72%) Mobile App
7 4 (0.72%) Video\Live Streaming
7 4 (0.72%) Wiki
8 3 (0.54%) iSeries
8 3 (0.54%) Web Conferencing
9 2 (0.36%) Housing Association
9 2 (0.36%) iPad
10 1 (0.18%) Blackberry
10 1 (0.18%) NHS
10 1 (0.18%) Replication
Operating Systems
1 282 (50.72%) Windows
2 125 (22.48%) Windows Server
3 74 (13.31%) Windows 10
4 33 (5.94%) Mac OS
5 28 (5.04%) Android
6 18 (3.24%) Apple iOS
7 16 (2.88%) Windows Server 2016
8 15 (2.70%) Windows Server 2019
9 11 (1.98%) Windows Server 2012
10 9 (1.62%) Linux
11 3 (0.54%) Windows 7
12 2 (0.36%) AIX
12 2 (0.36%) Windows 8
13 1 (0.18%) Mac OS X
13 1 (0.18%) VMS
13 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 185 (33.27%) Customer Service
2 168 (30.22%) Problem-Solving
3 90 (16.19%) ITIL
4 64 (11.51%) Service Delivery
5 52 (9.35%) ITSM
6 41 (7.37%) Continuous Improvement
7 35 (6.29%) Problem Management
8 32 (5.76%) Root Cause Analysis
9 31 (5.58%) Mentoring
10 30 (5.40%) Cybersecurity
10 30 (5.40%) Service Management
11 29 (5.22%) Customer Experience
12 28 (5.04%) Incident Management
13 26 (4.68%) Project Delivery
13 26 (4.68%) Project Management
14 24 (4.32%) Computer Science
14 24 (4.32%) User Experience
15 21 (3.78%) Collaborative Culture
15 21 (3.78%) Logistics
15 21 (3.78%) Time Management
Programming Languages
1 52 (9.35%) PowerShell
2 18 (3.24%) SQL
3 11 (1.98%) JavaScript
4 9 (1.62%) Python
5 4 (0.72%) VBScript
6 2 (0.36%) T-SQL
Qualifications
1 47 (8.45%) Degree
2 27 (4.86%) Microsoft Certification
3 22 (3.96%) DBS Check
4 21 (3.78%) Security Cleared
5 17 (3.06%) A+ Certification
6 13 (2.34%) SC Cleared
7 8 (1.44%) Computer Science Degree
8 6 (1.08%) HND
9 4 (0.72%) ITIL Foundation Certificate
9 4 (0.72%) NVQ Level 3
10 2 (0.36%) HP APS
11 1 (0.18%) BPSS Clearance
Quality Assurance & Compliance
1 73 (13.13%) SLA
2 4 (0.72%) Cyber Essentials
2 4 (0.72%) GDPR
3 2 (0.36%) Accessibility
4 1 (0.18%) PCI DSS
System Software
1 178 (32.01%) Active Directory
2 49 (8.81%) Hyper-V
3 25 (4.50%) VMware Infrastructure
4 11 (1.98%) Virtual Desktop
5 8 (1.44%) BitLocker
6 6 (1.08%) Firmware
7 3 (0.54%) Terminal Services
8 1 (0.18%) Terminal Server
Systems Management
1 88 (15.83%) Microsoft Intune
2 33 (5.94%) SCCM
3 13 (2.34%) Autotask
4 10 (1.80%) FortiGate
5 7 (1.26%) Active Directory Federation Services
6 4 (0.72%) Jamf Pro
6 4 (0.72%) ZABBIX
7 2 (0.36%) Netcool
Vendors
1 315 (56.65%) Microsoft
2 34 (6.12%) Cisco
3 31 (5.58%) VMware
4 29 (5.22%) ServiceNow
5 24 (4.32%) Meraki
6 18 (3.24%) Fortinet
7 17 (3.06%) SonicWALL
8 15 (2.70%) Google
9 12 (2.16%) SolarWinds
9 12 (2.16%) Ubiquiti
10 10 (1.80%) Veeam
11 8 (1.44%) HP
11 8 (1.44%) Palo Alto
11 8 (1.44%) Qualys
11 8 (1.44%) Sophos
12 6 (1.08%) Freshdesk
12 6 (1.08%) TP-LINK
13 5 (0.90%) ConnectWise
13 5 (0.90%) Datto
13 5 (0.90%) Remedy