2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 5 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 May 2026
Same period 2025 Same period 2024
Rank 271 305 310
Rank change year-on-year +34 +5 +39
Permanent jobs requiring a 2nd Line Support 544 381 731
As % of all permanent jobs in England 0.67% 0.99% 0.88%
As % of the Job Titles category 0.72% 1.11% 0.93%
Number of salaries quoted 488 362 682
10th Percentile £26,625 £26,750 £26,000
25th Percentile £28,974 £29,000 £27,500
Median annual salary (50th Percentile) £32,500 £31,500 £31,000
Median % change year-on-year +3.17% +1.61% -1.59%
75th Percentile £37,500 £36,188 £35,250
90th Percentile £42,500 £41,950 £40,000
UK median annual salary £32,500 £31,500 £30,500
% change year-on-year +3.17% +3.28% -3.17%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 75,210 34,301 78,810
% of permanent jobs with a recognized job title 92.91% 89.25% 94.44%
Number of salaries quoted 49,562 21,336 60,056
10th Percentile £30,000 £30,500 £28,500
25th Percentile £40,000 £42,000 £38,043
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -11.18%
75th Percentile £75,000 £78,750 £71,991
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £59,000 £52,900
% change year-on-year -6.78% +11.53% -11.83%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 5 May 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 5 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +81 189 £31,000 -3.13% 30
North of England -22 110 £29,500 -3.28% 10
London +16 84 £36,750 -8.13% 13
Midlands -46 74 £32,250 +5.74% 14
North West +12 56 £30,000 -10.45% 4
Yorkshire -47 50 £26,750 -7.76% 5
East of England -1 48 £35,000 +9.38% 12
South West -86 39 £33,000 +4.76% 12
West Midlands -18 38 £32,000 +4.92% 11
East Midlands -63 31 £29,250 -7.14% 3
North East -35 4 £26,000 -18.75% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 5 May 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 291 (53.49%) Microsoft
2 288 (52.94%) Microsoft 365
3 274 (50.37%) Windows
4 187 (34.38%) Active Directory
5 171 (31.43%) Problem-Solving
6 154 (28.31%) Customer Service
7 150 (27.57%) Azure
8 141 (25.92%) Windows Server
9 105 (19.30%) Firewall
10 97 (17.83%) VPN
11 92 (16.91%) DNS
11 92 (16.91%) Microsoft Exchange
12 91 (16.73%) DHCP
13 86 (15.81%) Windows 10
14 82 (15.07%) Entra ID
15 81 (14.89%) Wi-Fi
16 77 (14.15%) ITIL
17 75 (13.79%) Microsoft Intune
18 71 (13.05%) SLA
19 69 (12.68%) Microsoft Office
20 65 (11.95%) SharePoint
21 62 (11.40%) WAN
22 57 (10.48%) TCP/IP
22 57 (10.48%) VoIP
23 56 (10.29%) LAN
24 52 (9.56%) Hyper-V
25 49 (9.01%) Degree
25 49 (9.01%) PowerShell
26 45 (8.27%) VLAN
27 44 (8.09%) Mac OS

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (16.91%) Microsoft Exchange
2 65 (11.95%) SharePoint
3 6 (1.10%) Confluence
4 3 (0.55%) IIS
Applications
1 69 (12.68%) Microsoft Office
2 9 (1.65%) Microsoft Excel
3 8 (1.47%) Microsoft PowerPoint
Business Applications
1 5 (0.92%) Dynamics CRM
1 5 (0.92%) Dynamics NAV
2 1 (0.18%) Alphatax
Cloud Services
1 288 (52.94%) Microsoft 365
2 150 (27.57%) Azure
3 82 (15.07%) Entra ID
4 30 (5.51%) Google Workspace
5 27 (4.96%) AWS
6 17 (3.13%) OneDrive
7 13 (2.39%) Power Platform
8 12 (2.21%) SaaS
9 8 (1.47%) PowerApps
10 7 (1.29%) Mimecast
11 5 (0.92%) GCP
12 4 (0.74%) Power Automate
13 3 (0.55%) Datadog
13 3 (0.55%) IaaS
13 3 (0.55%) Microsoft Copilot
13 3 (0.55%) PaaS
14 2 (0.37%) Azure Storage
15 1 (0.18%) Azure Logic Apps
15 1 (0.18%) Dynamics 365
Communications & Networking
1 105 (19.30%) Firewall
2 97 (17.83%) VPN
3 92 (16.91%) DNS
4 91 (16.73%) DHCP
5 81 (14.89%) Wi-Fi
6 62 (11.40%) WAN
7 57 (10.48%) TCP/IP
7 57 (10.48%) VoIP
8 56 (10.29%) LAN
9 45 (8.27%) VLAN
10 23 (4.23%) Wireless
11 11 (2.02%) Remote Desktop
11 11 (2.02%) Unified Communications
12 9 (1.65%) DECT
12 9 (1.65%) DSL
12 9 (1.65%) PBX
12 9 (1.65%) Wireshark
13 8 (1.47%) Broadband
14 6 (1.10%) ADSL
14 6 (1.10%) IPsec
Database & Business Intelligence
1 21 (3.86%) SQL Server
2 5 (0.92%) Power BI
3 3 (0.55%) Relational Database
4 2 (0.37%) Amazon RDS
4 2 (0.37%) Azure SQL Database
4 2 (0.37%) Crystal Reports
4 2 (0.37%) MySQL
Development Applications
1 25 (4.60%) JIRA
2 3 (0.55%) Git
General
1 169 (31.07%) Social Skills
2 35 (6.43%) Telecoms
3 26 (4.78%) Finance
3 26 (4.78%) Law
4 20 (3.68%) Retail
5 16 (2.94%) Marketing
6 14 (2.57%) Legal
6 14 (2.57%) Manufacturing
7 13 (2.39%) Organisational Skills
8 11 (2.02%) Analytical Skills
9 8 (1.47%) Documentation Skills
10 7 (1.29%) Advertising
10 7 (1.29%) Electronics
10 7 (1.29%) Public Sector
11 5 (0.92%) Inclusion and Diversity
12 4 (0.74%) Back Office
12 4 (0.74%) Banking
13 2 (0.37%) Military
14 1 (0.18%) Dutch Language
14 1 (0.18%) Front Office
Libraries, Frameworks & Software Standards
1 1 (0.18%) Web Services
Miscellaneous
1 56 (10.29%) Driving Licence
2 24 (4.41%) Onboarding
3 14 (2.57%) EPoS
3 14 (2.57%) Self-Motivation
4 12 (2.21%) IoT
5 9 (1.65%) Web Conferencing
6 6 (1.10%) Hybrid Cloud
6 6 (1.10%) Mobile App
6 6 (1.10%) Video\Live Streaming
7 5 (0.92%) Video Conferencing
8 4 (0.74%) Wiki
9 3 (0.55%) iSeries
10 2 (0.37%) Housing Association
10 2 (0.37%) iPhone
10 2 (0.37%) Low-Code
11 1 (0.18%) CCTV
11 1 (0.18%) Data Centre
11 1 (0.18%) Fat Client
11 1 (0.18%) iPad
11 1 (0.18%) Smartphone
Operating Systems
1 274 (50.37%) Windows
2 141 (25.92%) Windows Server
3 86 (15.81%) Windows 10
4 44 (8.09%) Mac OS
5 34 (6.25%) Windows Server 2019
6 32 (5.88%) Windows Server 2016
7 27 (4.96%) Android
8 23 (4.23%) Apple iOS
9 21 (3.86%) Windows Server 2012
10 10 (1.84%) Linux
11 1 (0.18%) Mac OS X
11 1 (0.18%) VMS
11 1 (0.18%) Windows 7
11 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 171 (31.43%) Problem-Solving
2 154 (28.31%) Customer Service
3 77 (14.15%) ITIL
4 41 (7.54%) Continuous Improvement
5 37 (6.80%) ITSM
5 37 (6.80%) Mentoring
5 37 (6.80%) Service Delivery
6 34 (6.25%) Cybersecurity
7 31 (5.70%) Service Management
8 23 (4.23%) Computer Science
9 22 (4.04%) Change Management
10 20 (3.68%) Incident Management
10 20 (3.68%) Time Management
11 19 (3.49%) Remote Monitoring and Management
12 18 (3.31%) Asset Management
12 18 (3.31%) Mobile Device Management
12 18 (3.31%) Problem Management
13 17 (3.13%) Customer Experience
13 17 (3.13%) ERP
13 17 (3.13%) Root Cause Analysis
Programming Languages
1 49 (9.01%) PowerShell
2 24 (4.41%) SQL
3 9 (1.65%) Python
4 4 (0.74%) JavaScript
4 4 (0.74%) T-SQL
5 3 (0.55%) C#
Qualifications
1 49 (9.01%) Degree
2 31 (5.70%) Microsoft Certification
3 21 (3.86%) A+ Certification
4 13 (2.39%) Security Cleared
5 12 (2.21%) SC Cleared
6 11 (2.02%) DBS Check
7 9 (1.65%) Computer Science Degree
8 8 (1.47%) ITIL Foundation Certificate
9 5 (0.92%) CompTIA Security+
10 4 (0.74%) NVQ Level 3
11 3 (0.55%) CCNA
11 3 (0.55%) Cisco Certification
11 3 (0.55%) Network+ Certification
12 2 (0.37%) BPSS Clearance
12 2 (0.37%) CCA
12 2 (0.37%) Citrix Certification
12 2 (0.37%) HP APS
12 2 (0.37%) MCSE
12 2 (0.37%) Microsoft Certified Professional
13 1 (0.18%) Azure Certification
Quality Assurance & Compliance
1 71 (13.05%) SLA
2 11 (2.02%) Cyber Essentials
3 6 (1.10%) QA
4 4 (0.74%) ISO/IEC 27001
4 4 (0.74%) NIST
5 3 (0.55%) Accessibility
5 3 (0.55%) GDPR
6 1 (0.18%) PCI DSS
System Software
1 187 (34.38%) Active Directory
2 52 (9.56%) Hyper-V
3 18 (3.31%) VMware Infrastructure
4 14 (2.57%) Virtual Desktop
5 7 (1.29%) BitLocker
6 3 (0.55%) Terminal Services
Systems Management
1 75 (13.79%) Microsoft Intune
2 22 (4.04%) SCCM
3 17 (3.13%) Active Directory Federation Services
4 10 (1.84%) Autotask
5 6 (1.10%) Jamf Pro
6 4 (0.74%) ZABBIX
7 2 (0.37%) FortiGate
8 1 (0.18%) AirWatch
8 1 (0.18%) EMC NetWorker
Vendors
1 291 (53.49%) Microsoft
2 29 (5.33%) Google
3 25 (4.60%) VMware
4 19 (3.49%) Apple
4 19 (3.49%) Cisco
4 19 (3.49%) Meraki
5 10 (1.84%) Fortinet
5 10 (1.84%) HP
5 10 (1.84%) Palo Alto
5 10 (1.84%) ServiceNow
5 10 (1.84%) SolarWinds
6 9 (1.65%) Sophos
6 9 (1.65%) Veeam
7 8 (1.47%) Qualys
8 6 (1.10%) Samsung
8 6 (1.10%) SonicWALL
8 6 (1.10%) TP-LINK
8 6 (1.10%) Ubiquiti
9 4 (0.74%) Citrix
10 3 (0.55%) Sage