2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,000 per year, according to job vacancies posted during the 6 months leading to 6 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Feb 2026
Same period 2025 Same period 2024
Rank 217 378 267
Rank change year-on-year +161 -111 +109
Permanent jobs requiring a 2nd Line Support 557 323 705
As % of all permanent jobs in England 0.97% 0.70% 1.08%
As % of the Job Titles category 1.07% 0.77% 1.14%
Number of salaries quoted 515 230 651
10th Percentile £27,000 £28,000 £25,750
25th Percentile £29,000 £30,000 £27,500
Median annual salary (50th Percentile) £32,000 £33,500 £31,000
Median % change year-on-year -4.48% +8.06% -1.59%
75th Percentile £36,250 £39,500 £37,375
90th Percentile £41,500 £45,000 £42,250
UK median annual salary £32,000 £33,500 £31,000
% change year-on-year -4.48% +8.06% -1.59%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 52,153 42,193 61,784
% of permanent jobs with a recognized job title 91.13% 91.71% 94.84%
Number of salaries quoted 33,298 22,115 49,437
10th Percentile £29,000 £33,750 £29,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -12.00%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 6 February 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 6 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +82 173 £32,750 +0.77% 29
Midlands +92 119 £30,750 -2.38% 12
North of England +59 111 £30,000 - 20
East Midlands +32 71 £30,000 -2.44% 3
South West +36 57 £32,000 -4.48% 16
Yorkshire +19 56 £29,000 -3.33% 11
North West +43 51 £30,000 -0.83% 9
London -8 49 £42,000 +5.00% 9
East of England +23 48 £33,750 +5.47% 9
West Midlands +57 43 £32,500 -7.14% 9
North East -6 4 £26,000 -13.33%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 6 February 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 297 (53.32%) Windows
2 282 (50.63%) Microsoft 365
3 264 (47.40%) Microsoft
4 213 (38.24%) Active Directory
5 184 (33.03%) Problem-Solving
6 176 (31.60%) Customer Service
7 156 (28.01%) Azure
8 155 (27.83%) Windows Server
9 130 (23.34%) Firewall
10 125 (22.44%) DNS
11 119 (21.36%) VPN
12 117 (21.01%) DHCP
13 109 (19.57%) Windows 10
14 105 (18.85%) Mentoring
15 100 (17.95%) SLA
16 96 (17.24%) Continuous Improvement
17 91 (16.34%) Microsoft Exchange
18 90 (16.16%) Entra ID
19 87 (15.62%) ITIL
20 79 (14.18%) Microsoft Intune
21 75 (13.46%) TCP/IP
22 72 (12.93%) VLAN
23 68 (12.21%) SharePoint
24 67 (12.03%) SQL
25 64 (11.49%) WAN
26 63 (11.31%) Hyper-V
27 61 (10.95%) Microsoft Office
28 60 (10.77%) LAN
29 59 (10.59%) Wi-Fi
30 53 (9.52%) VMware

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (16.34%) Microsoft Exchange
2 68 (12.21%) SharePoint
3 7 (1.26%) Confluence
4 6 (1.08%) Exchange Server 2013
5 4 (0.72%) IIS
6 1 (0.18%) Exchange Server 2007
6 1 (0.18%) Exchange Server 2010
Applications
1 61 (10.95%) Microsoft Office
2 10 (1.80%) Microsoft Excel
3 6 (1.08%) Microsoft PowerPoint
4 4 (0.72%) CATIA
5 1 (0.18%) AutoCAD
Business Applications
1 5 (0.90%) Dynamics CRM
2 2 (0.36%) Dynamics NAV
3 1 (0.18%) Alphatax
3 1 (0.18%) Carpe Diem
3 1 (0.18%) Elite 3E
3 1 (0.18%) Remedy ITSM
Cloud Services
1 282 (50.63%) Microsoft 365
2 156 (28.01%) Azure
3 90 (16.16%) Entra ID
4 39 (7.00%) SaaS
5 29 (5.21%) Google Workspace
6 26 (4.67%) AWS
7 24 (4.31%) OneDrive
8 5 (0.90%) Mimecast
9 4 (0.72%) Power Platform
10 3 (0.54%) Amazon EC2
10 3 (0.54%) Datadog
10 3 (0.54%) Virtual Private Cloud
11 2 (0.36%) GCP
12 1 (0.18%) Dynamics 365
12 1 (0.18%) Power Automate
12 1 (0.18%) PowerApps
Communications & Networking
1 130 (23.34%) Firewall
2 125 (22.44%) DNS
3 119 (21.36%) VPN
4 117 (21.01%) DHCP
5 75 (13.46%) TCP/IP
6 72 (12.93%) VLAN
7 64 (11.49%) WAN
8 60 (10.77%) LAN
9 59 (10.59%) Wi-Fi
10 48 (8.62%) Remote Desktop
11 38 (6.82%) VoIP
12 29 (5.21%) Wireless
13 12 (2.15%) Unified Communications
14 11 (1.97%) PBX
15 10 (1.80%) DECT
15 10 (1.80%) DSL
15 10 (1.80%) Wireshark
16 7 (1.26%) IPsec
17 5 (0.90%) Internet
18 4 (0.72%) Broadband
Database & Business Intelligence
1 21 (3.77%) SQL Server
2 6 (1.08%) Amazon RDS
3 4 (0.72%) Relational Database
4 3 (0.54%) MySQL
4 3 (0.54%) Oracle Database
4 3 (0.54%) Power BI
5 2 (0.36%) Azure SQL Database
6 1 (0.18%) FileMaker
Development Applications
1 22 (3.95%) JIRA
2 3 (0.54%) Git
General
1 261 (46.86%) Social Skills
2 50 (8.98%) Retail
3 47 (8.44%) Analytical Skills
4 46 (8.26%) Marketing
5 44 (7.90%) Law
6 34 (6.10%) Telecoms
7 21 (3.77%) Organisational Skills
8 19 (3.41%) Manufacturing
9 18 (3.23%) Finance
10 11 (1.97%) Advertising
10 11 (1.97%) Legal
11 5 (0.90%) Pharmaceutical
12 4 (0.72%) Back Office
12 4 (0.72%) Banking
12 4 (0.72%) Dutch Language
12 4 (0.72%) Electronics
12 4 (0.72%) French Language
12 4 (0.72%) German Language
12 4 (0.72%) Public Sector
12 4 (0.72%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (0.54%) LDAP
1 3 (0.54%) Middleware
2 1 (0.18%) Web Services
Miscellaneous
1 117 (21.01%) Driving Licence
2 54 (9.69%) Onboarding
3 16 (2.87%) Self-Motivation
4 10 (1.80%) Data Centre
4 10 (1.80%) Web Conferencing
5 9 (1.62%) IoT
6 8 (1.44%) EPoS
7 4 (0.72%) Client/Server
7 4 (0.72%) iPhone
7 4 (0.72%) Management Information System
8 3 (0.54%) Linux Command Line
8 3 (0.54%) Mobile App
8 3 (0.54%) PKI
8 3 (0.54%) Video Conferencing
8 3 (0.54%) Video\Live Streaming
9 2 (0.36%) iPad
9 2 (0.36%) Low-Code
10 1 (0.18%) Hedge funds
10 1 (0.18%) SWIFT Messaging Network
10 1 (0.18%) Wiki
Operating Systems
1 297 (53.32%) Windows
2 155 (27.83%) Windows Server
3 109 (19.57%) Windows 10
4 44 (7.90%) Windows Server 2019
5 41 (7.36%) Mac OS
6 35 (6.28%) Apple iOS
7 32 (5.75%) Android
8 30 (5.39%) Windows Server 2016
9 19 (3.41%) Linux
10 14 (2.51%) Windows Server 2012
11 6 (1.08%) Windows 7
11 6 (1.08%) Windows 8
12 3 (0.54%) AIX
12 3 (0.54%) Unix
Processes & Methodologies
1 184 (33.03%) Problem-Solving
2 176 (31.60%) Customer Service
3 105 (18.85%) Mentoring
4 96 (17.24%) Continuous Improvement
5 87 (15.62%) ITIL
6 48 (8.62%) Service Delivery
7 43 (7.72%) CRM
8 41 (7.36%) ERP
9 40 (7.18%) Root Cause Analysis
10 39 (7.00%) Mobile Device Management
11 38 (6.82%) Logistics
12 35 (6.28%) ITSM
13 34 (6.10%) Analytical Thinking
13 34 (6.10%) Data Privacy
13 34 (6.10%) E-Commerce
14 32 (5.75%) Cybersecurity
15 26 (4.67%) Service Management
16 24 (4.31%) Incident Management
16 24 (4.31%) Remote Monitoring and Management
17 21 (3.77%) Infrastructure Engineering
Programming Languages
1 67 (12.03%) SQL
2 34 (6.10%) C#
3 30 (5.39%) PowerShell
4 6 (1.08%) T-SQL
5 3 (0.54%) VB
6 1 (0.18%) Bicep
6 1 (0.18%) Python
6 1 (0.18%) VBA
Qualifications
1 43 (7.72%) Security Cleared
2 42 (7.54%) SC Cleared
3 29 (5.21%) Microsoft Certification
4 25 (4.49%) Degree
5 23 (4.13%) Microsoft Certified Professional
6 12 (2.15%) Azure Certification
7 11 (1.97%) CCNA
7 11 (1.97%) Cisco Certification
8 10 (1.80%) CCA
8 10 (1.80%) Citrix Certification
8 10 (1.80%) MCSE
9 9 (1.62%) MCSA
10 8 (1.44%) A+ Certification
10 8 (1.44%) ITIL Foundation Certificate
11 7 (1.26%) BPSS Clearance
11 7 (1.26%) Network+ Certification
12 6 (1.08%) Computer Science Degree
13 5 (0.90%) CompTIA Security+
14 4 (0.72%) ITIL Certification
14 4 (0.72%) MCITP
Quality Assurance & Compliance
1 100 (17.95%) SLA
2 36 (6.46%) QA
3 19 (3.41%) Cyber Essentials
4 17 (3.05%) GDPR
5 8 (1.44%) ISO/IEC 27001
6 4 (0.72%) Cyber Essentials PLUS
6 4 (0.72%) NIST
7 2 (0.36%) Accessibility
8 1 (0.18%) PCI DSS
System Software
1 213 (38.24%) Active Directory
2 63 (11.31%) Hyper-V
3 35 (6.28%) VMware Infrastructure
4 13 (2.33%) Virtual Desktop
5 5 (0.90%) BitLocker
6 4 (0.72%) Firmware
6 4 (0.72%) vSphere
7 1 (0.18%) Docker
7 1 (0.18%) VMware ESXi
Systems Management
1 79 (14.18%) Microsoft Intune
2 21 (3.77%) Jamf Pro
2 21 (3.77%) SCCM
3 13 (2.33%) Active Directory Federation Services
4 9 (1.62%) Autotask
5 3 (0.54%) FortiGate
5 3 (0.54%) Netcool
5 3 (0.54%) WSUS
6 1 (0.18%) AirWatch
6 1 (0.18%) EMC NetWorker
6 1 (0.18%) Kubernetes
6 1 (0.18%) MaaS360
6 1 (0.18%) vCenter Server
6 1 (0.18%) ZABBIX
Vendors
1 264 (47.40%) Microsoft
2 53 (9.52%) VMware
3 40 (7.18%) Apple
4 26 (4.67%) Google
5 22 (3.95%) Cisco
6 19 (3.41%) Samsung
7 15 (2.69%) Citrix
8 11 (1.97%) Meraki
8 11 (1.97%) ServiceNow
9 9 (1.62%) SolarWinds
9 9 (1.62%) Sophos
9 9 (1.62%) Veeam
10 7 (1.26%) Adobe
11 6 (1.08%) ConnectWise
11 6 (1.08%) Datto
11 6 (1.08%) Fortinet
12 5 (0.90%) HP
13 4 (0.72%) Oracle
13 4 (0.72%) SAP
13 4 (0.72%) SonicWALL