2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 4 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Sep 2026
Same period 2025 Same period 2024
Rank 316 240 372
Rank change year-on-year -76 +132 -79
Permanent jobs requiring a 2nd Line Support 542 567 458
As % of all permanent jobs in England 0.56% 1.32% 0.66%
As % of the Job Titles category 0.59% 1.46% 0.69%
Number of salaries quoted 464 537 352
10th Percentile £27,500 £27,000 £26,250
25th Percentile £29,750 £28,750 £28,500
Median annual salary (50th Percentile) £33,000 £31,500 £32,500
Median % change year-on-year +4.76% -3.08% -
75th Percentile £37,500 £35,125 £38,750
90th Percentile £41,250 £39,050 £43,225
UK median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 91,499 38,783 66,432
% of permanent jobs with a recognized job title 93.89% 90.33% 95.18%
Number of salaries quoted 64,696 23,344 42,558
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £100,000 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 4 September 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 4 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +21 162 £30,000 -4.76% 17
North of England -7 119 £32,250 - 13
London -20 78 £36,000 - 10
East of England +3 73 £35,000 +18.64% 12
Midlands -104 72 £32,250 +5.74% 16
North West +25 68 £31,750 -5.22% 6
Yorkshire -27 51 £35,000 +16.67% 4
East Midlands -79 45 £29,375 -0.42% 4
South West -148 38 £35,000 +11.11% 1
West Midlands -73 27 £32,500 +4.84% 12
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 4 September 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 308 (56.83%) Microsoft
2 292 (53.87%) Microsoft 365
3 269 (49.63%) Windows
4 181 (33.39%) Customer Service
5 161 (29.70%) Problem-Solving
6 158 (29.15%) Active Directory
7 128 (23.62%) Azure
8 116 (21.40%) Windows Server
9 110 (20.30%) Entra ID
10 109 (20.11%) Microsoft Exchange
11 108 (19.93%) Firewall
12 90 (16.61%) DNS
12 90 (16.61%) SharePoint
13 78 (14.39%) DHCP
14 76 (14.02%) ITIL
15 74 (13.65%) Microsoft Intune
16 65 (11.99%) Service Delivery
17 64 (11.81%) SLA
18 63 (11.62%) TCP/IP
19 62 (11.44%) Windows 10
20 57 (10.52%) VPN
21 47 (8.67%) ITSM
22 44 (8.12%) Continuous Improvement
23 43 (7.93%) Wi-Fi
24 42 (7.75%) Degree
25 40 (7.38%) Hyper-V
25 40 (7.38%) Microsoft Office
26 39 (7.20%) PowerShell
27 36 (6.64%) Cisco
27 36 (6.64%) VMware

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 109 (20.11%) Microsoft Exchange
2 90 (16.61%) SharePoint
3 6 (1.11%) Exchange Server 2007
3 6 (1.11%) Exchange Server 2010
3 6 (1.11%) Exchange Server 2013
4 4 (0.74%) IIS
5 3 (0.55%) Confluence
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 40 (7.38%) Microsoft Office
2 12 (2.21%) Microsoft Excel
3 6 (1.11%) Microsoft PowerPoint
Business Applications
1 5 (0.92%) Remedy ITSM
2 3 (0.55%) Dynamics NAV
3 1 (0.18%) NetSuite
3 1 (0.18%) Shopify
Cloud Services
1 292 (53.87%) Microsoft 365
2 128 (23.62%) Azure
3 110 (20.30%) Entra ID
4 20 (3.69%) OneDrive
4 20 (3.69%) Power Platform
5 12 (2.21%) AWS
6 10 (1.85%) SaaS
7 8 (1.48%) Dynamics 365
7 8 (1.48%) PowerApps
8 7 (1.29%) Google Workspace
9 4 (0.74%) Power Automate
10 3 (0.55%) Microsoft Copilot
10 3 (0.55%) PaaS
11 2 (0.37%) Amazon EC2
11 2 (0.37%) Mimecast
11 2 (0.37%) Virtual Private Cloud
12 1 (0.18%) Azure Storage
12 1 (0.18%) Cloud Computing
12 1 (0.18%) GCP
Communications & Networking
1 108 (19.93%) Firewall
2 90 (16.61%) DNS
3 78 (14.39%) DHCP
4 63 (11.62%) TCP/IP
5 57 (10.52%) VPN
6 43 (7.93%) Wi-Fi
7 34 (6.27%) VLAN
8 21 (3.87%) VoIP
9 20 (3.69%) WAN
10 18 (3.32%) LAN
11 12 (2.21%) Wireless
12 5 (0.92%) IPsec
12 5 (0.92%) SSL
12 5 (0.92%) Structured Cabling
13 4 (0.74%) Internet
14 3 (0.55%) Broadband
14 3 (0.55%) IP Telephony
14 3 (0.55%) NAS
15 2 (0.37%) BGP
15 2 (0.37%) WLAN
Database & Business Intelligence
1 9 (1.66%) Power BI
2 6 (1.11%) SQL Server
3 2 (0.37%) Crystal Reports
3 2 (0.37%) Relational Database
4 1 (0.18%) PostgreSQL
Development Applications
1 20 (3.69%) JIRA
2 1 (0.18%) Carbide.c++
General
1 170 (31.37%) Social Skills
2 32 (5.90%) Legal
3 25 (4.61%) Analytical Skills
4 21 (3.87%) Law
5 16 (2.95%) Finance
6 15 (2.77%) Organisational Skills
7 12 (2.21%) Retail
8 11 (2.03%) Documentation Skills
9 10 (1.85%) Telecoms
10 9 (1.66%) Advertising
11 8 (1.48%) Manufacturing
12 7 (1.29%) Inclusion and Diversity
13 6 (1.11%) Billing
14 4 (0.74%) Electronics
14 4 (0.74%) Public Sector
15 2 (0.37%) Automotive
15 2 (0.37%) Marketing
15 2 (0.37%) Military
15 2 (0.37%) Publishing
16 1 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 8 (1.48%) REST
1 8 (1.48%) SOAP
Miscellaneous
1 55 (10.15%) Driving Licence
2 32 (5.90%) Onboarding
3 8 (1.48%) CMDB
3 8 (1.48%) Hybrid Cloud
4 7 (1.29%) Self-Motivation
5 6 (1.11%) EPoS
5 6 (1.11%) iPhone
6 5 (0.92%) Smartphone
7 3 (0.55%) Enterprise Software
7 3 (0.55%) iPad
7 3 (0.55%) iSeries
8 2 (0.37%) FMCG
9 1 (0.18%) Blackberry
9 1 (0.18%) Educational Technology
9 1 (0.18%) Linux Command Line
9 1 (0.18%) Management Information System
9 1 (0.18%) NHS
9 1 (0.18%) Replication
9 1 (0.18%) Video Conferencing
Operating Systems
1 269 (49.63%) Windows
2 116 (21.40%) Windows Server
3 62 (11.44%) Windows 10
4 31 (5.72%) Mac OS
5 25 (4.61%) Android
6 15 (2.77%) Apple iOS
7 10 (1.85%) Linux
8 9 (1.66%) Windows Server 2016
9 7 (1.29%) Windows Server 2019
10 6 (1.11%) Windows 7
10 6 (1.11%) Windows 8
11 4 (0.74%) Windows Server 2012
12 2 (0.37%) AIX
Processes & Methodologies
1 181 (33.39%) Customer Service
2 161 (29.70%) Problem-Solving
3 76 (14.02%) ITIL
4 65 (11.99%) Service Delivery
5 47 (8.67%) ITSM
6 44 (8.12%) Continuous Improvement
7 31 (5.72%) Problem Management
7 31 (5.72%) Project Delivery
8 30 (5.54%) Cybersecurity
8 30 (5.54%) Root Cause Analysis
9 29 (5.35%) Mentoring
10 27 (4.98%) Logistics
11 26 (4.80%) Service Management
11 26 (4.80%) Time Management
12 25 (4.61%) Computer Science
12 25 (4.61%) Customer Experience
13 24 (4.43%) Project Management
14 22 (4.06%) Collaborative Culture
14 22 (4.06%) Incident Management
15 20 (3.69%) User Experience
Programming Languages
1 39 (7.20%) PowerShell
2 14 (2.58%) SQL
3 10 (1.85%) JavaScript
4 7 (1.29%) Python
5 4 (0.74%) VBScript
6 1 (0.18%) Ruby
Qualifications
1 42 (7.75%) Degree
2 26 (4.80%) DBS Check
3 25 (4.61%) Microsoft Certification
4 23 (4.24%) Security Cleared
5 15 (2.77%) A+ Certification
6 14 (2.58%) SC Cleared
7 10 (1.85%) Computer Science Degree
8 6 (1.11%) HND
9 4 (0.74%) CCNA
9 4 (0.74%) Cisco Certification
9 4 (0.74%) ITIL Foundation Certificate
9 4 (0.74%) NVQ Level 3
10 2 (0.37%) HP APS
11 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 64 (11.81%) SLA
2 8 (1.48%) GDPR
3 7 (1.29%) Cyber Essentials
4 2 (0.37%) Accessibility
4 2 (0.37%) Cyber Essentials PLUS
4 2 (0.37%) QA
5 1 (0.18%) PCI DSS
System Software
1 158 (29.15%) Active Directory
2 40 (7.38%) Hyper-V
3 27 (4.98%) VMware Infrastructure
4 8 (1.48%) Virtual Desktop
5 7 (1.29%) BitLocker
6 6 (1.11%) Firmware
7 3 (0.55%) Terminal Services
8 2 (0.37%) vSphere
8 2 (0.37%) XenApp
9 1 (0.18%) Terminal Server
Systems Management
1 74 (13.65%) Microsoft Intune
2 28 (5.17%) SCCM
3 10 (1.85%) Autotask
3 10 (1.85%) FortiGate
4 7 (1.29%) Jamf Pro
5 2 (0.37%) Netcool
6 1 (0.18%) Active Directory Federation Services
Vendors
1 308 (56.83%) Microsoft
2 36 (6.64%) Cisco
2 36 (6.64%) VMware
3 29 (5.35%) ServiceNow
4 27 (4.98%) Fortinet
5 25 (4.61%) SonicWALL
6 24 (4.43%) Meraki
7 12 (2.21%) Ubiquiti
8 9 (1.66%) Draytek
8 9 (1.66%) Veeam
9 8 (1.48%) Google
9 8 (1.48%) HP
9 8 (1.48%) SolarWinds
10 7 (1.29%) Citrix
11 6 (1.11%) Freshdesk
11 6 (1.11%) Sophos
12 5 (0.92%) ConnectWise
12 5 (0.92%) Datto
12 5 (0.92%) Remedy
12 5 (0.92%) TP-LINK