Period
to 15 October 2019

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in England during the 6 months to 15 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK > England
6 months to
15 Oct 2019
Same period 2018 Same period 2017
Rank 291 352 326
Rank change year-on-year +61 -26 -18
Permanent jobs requiring a 2nd Line Support 1,412 1,438 1,702
As % of all permanent IT jobs advertised in England 1.11% 0.94% 1.04%
As % of the Job Titles category 1.16% 0.98% 1.09%
Number of salaries quoted 1,250 1,306 1,602
England median annual salary £27,500 £27,500 £27,500
10th Percentile £21,000 £21,250 £21,250
90th Percentile £37,775 £36,000 £36,000
UK median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 121,618 147,258 156,531
% of permanent IT jobs with a recognized job title 95.69% 96.00% 95.94%
Number of salaries quoted 97,868 119,690 126,337
England median annual salary £51,500 £50,000 £50,000
Median salary % change year-on-year +3.00% - +5.26%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £80,000
UK median annual salary £50,000 £50,000 £47,960
% change year-on-year - +4.25% +0.97%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support in England over the 6 months to 15 October 2019.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 15 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +82 491 £30,000 - 81
South East +36 324 £27,500 - 63
North of England +43 256 £23,000 -4.17% 55
Yorkshire +46 156 £22,250 -7.29% 20
South West +29 126 £26,500 +10.42% 33
Midlands +40 116 £26,000 - 38
East of England -1 99 £28,000 +5.66% 28
North West +22 95 £24,250 - 34
West Midlands +29 64 £25,000 -5.66% 23
East Midlands +29 52 £26,000 - 15
North East +19 5 £27,000 +24.86% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 15 October 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 1,008 (71.39%) Windows
2 803 (56.87%) Active Directory
3 646 (45.75%) Microsoft
4 617 (43.70%) Office 365
5 448 (31.73%) Windows 10
6 417 (29.53%) Microsoft Office
7 400 (28.33%) Windows Server
8 339 (24.01%) Windows 7
9 330 (23.37%) ITIL
10 325 (23.02%) VMware
11 270 (19.12%) MS Exchange
12 235 (16.64%) Citrix
13 226 (16.01%) VMware Infrastructure
14 205 (14.52%) Hyper-V
14 205 (14.52%) Cisco
15 203 (14.38%) Windows Server 2012
16 199 (14.09%) Problem-Solving
17 186 (13.17%) Firewall
18 179 (12.68%) WAN
19 175 (12.39%) DNS
20 174 (12.32%) Azure
21 168 (11.90%) LAN
22 156 (11.05%) DHCP
23 152 (10.76%) Finance
24 149 (10.55%) TCP/IP
25 142 (10.06%) Windows Server 2008
26 135 (9.56%) SQL
27 134 (9.49%) Microsoft Certification
28 132 (9.35%) SLA
29 125 (8.85%) VoIP

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 270 (19.12%) MS Exchange
2 91 (6.44%) SharePoint
3 83 (5.88%) Exchange Server 2010
4 69 (4.89%) Exchange Server 2013
5 44 (3.12%) Skype for Business
6 34 (2.41%) IIS
7 18 (1.27%) IBM Notes
8 11 (0.78%) IBM Domino
8 11 (0.78%) SharePoint 2010
9 7 (0.50%) Apache
10 6 (0.42%) Exchange Server 2007
11 4 (0.28%) Exchange Server 2003
11 4 (0.28%) SharePoint 2013
12 3 (0.21%) Blackberry Enterprise Server
13 2 (0.14%) Alfresco
13 2 (0.14%) CMS
14 1 (0.071%) Adobe Experience Manager
14 1 (0.071%) Confluence
14 1 (0.071%) Umbraco
14 1 (0.071%) WordPress
Applications
1 417 (29.53%) Microsoft Office
2 51 (3.61%) Microsoft Excel
3 31 (2.20%) Microsoft PowerPoint
4 13 (0.92%) MS Visio
5 9 (0.64%) Acrobat
6 6 (0.42%) Adobe Creative Suite
7 3 (0.21%) AutoCAD
8 1 (0.071%) Autodesk Inventor
8 1 (0.071%) HipChat
8 1 (0.071%) Photoshop
Business Applications
1 11 (0.78%) Dynamics AX
2 9 (0.64%) Elite 3E
3 4 (0.28%) Dynamics CRM
3 4 (0.28%) Line 50
3 4 (0.28%) Line 500
4 3 (0.21%) Carpe Diem
4 3 (0.21%) Visualfiles
5 1 (0.071%) Dynamics NAV
5 1 (0.071%) Eloqua
5 1 (0.071%) Misys Midas
5 1 (0.071%) Remedy ITSM
Cloud Services
1 617 (43.70%) Office 365
2 174 (12.32%) Azure
3 47 (3.33%) AWS
4 24 (1.70%) G Suite
5 9 (0.64%) SaaS
6 6 (0.42%) Dynamics 365
6 6 (0.42%) OneDrive
7 5 (0.35%) Adobe Creative Cloud
7 5 (0.35%) Amazon S3
7 5 (0.35%) Yammer
8 4 (0.28%) Amazon EC2
8 4 (0.28%) AWS CloudFormation
8 4 (0.28%) Azure Active Directory
8 4 (0.28%) Cloud Computing
8 4 (0.28%) Dropbox
8 4 (0.28%) Mimecast
8 4 (0.28%) Power Platform
8 4 (0.28%) Virtual Private Cloud
9 3 (0.21%) IBM Cloud
9 3 (0.21%) SoftLayer
Communications & Networking
1 186 (13.17%) Firewall
2 179 (12.68%) WAN
3 175 (12.39%) DNS
4 168 (11.90%) LAN
5 156 (11.05%) DHCP
6 149 (10.55%) TCP/IP
7 125 (8.85%) VoIP
8 93 (6.59%) VPN
9 82 (5.81%) Wireless
10 56 (3.97%) Skype
11 44 (3.12%) Wi-Fi
12 41 (2.90%) Broadband
13 32 (2.27%) VLAN
14 29 (2.05%) ADSL
15 28 (1.98%) 3G
16 27 (1.91%) Internet
17 24 (1.70%) IP Telephony
17 24 (1.70%) Remote Desktop
18 18 (1.27%) Network Security
19 12 (0.85%) WebEx
Database & Business Intelligence
1 85 (6.02%) SQL Server
2 11 (0.78%) MySQL
3 9 (0.64%) Relational Database
4 7 (0.50%) Big Data
5 5 (0.35%) Hadoop
6 4 (0.28%) Amazon RDS
6 4 (0.28%) SQL Server 2008
6 4 (0.28%) SQL Server Integration Services
7 2 (0.14%) NoSQL
7 2 (0.14%) PostgreSQL
7 2 (0.14%) Power BI
7 2 (0.14%) RDBMS
7 2 (0.14%) SQL Server 2000
7 2 (0.14%) SQL Server 2005
7 2 (0.14%) SQL Server 2012
7 2 (0.14%) SQL Server 2014
8 1 (0.071%) MS Access
8 1 (0.071%) QlikView
8 1 (0.071%) SQL Server 2016
8 1 (0.071%) SQL Server Reporting Services
Development Applications
1 25 (1.77%) JIRA
2 4 (0.28%) MSI
3 3 (0.21%) Git (software)
3 3 (0.21%) Subversion
4 1 (0.071%) Visual Studio
General
1 152 (10.76%) Finance
2 65 (4.60%) Law
3 50 (3.54%) Telecoms
4 42 (2.97%) Public Sector
5 41 (2.90%) Retail
6 37 (2.62%) Legal
7 35 (2.48%) Marketing
8 28 (1.98%) Banking
9 26 (1.84%) Manufacturing
10 15 (1.06%) Electronics
11 5 (0.35%) Advertising
12 4 (0.28%) Aerospace
12 4 (0.28%) Financial Institution
13 3 (0.21%) German Language
13 3 (0.21%) Retail Banking
14 2 (0.14%) Automotive
14 2 (0.14%) Games
14 2 (0.14%) Investment Banking
14 2 (0.14%) Local Government
15 1 (0.071%) Multimedia
Libraries, Frameworks & Software Standards
1 12 (0.85%) .NET
1 12 (0.85%) Web Services
2 6 (0.42%) Software Packaging
3 4 (0.28%) ASP.NET
4 3 (0.21%) CSS
4 3 (0.21%) jQuery
4 3 (0.21%) XML
4 3 (0.21%) XMPP
5 2 (0.14%) CodeIgniter
5 2 (0.14%) COM
5 2 (0.14%) HTML
5 2 (0.14%) HTML5
5 2 (0.14%) LAMP
5 2 (0.14%) LDAP
5 2 (0.14%) RESTful
5 2 (0.14%) X-Windows
6 1 (0.071%) CSS3
6 1 (0.071%) JSON
6 1 (0.071%) WebRTC
6 1 (0.071%) XSLT
Miscellaneous
1 68 (4.82%) Self-Motivation
2 55 (3.90%) Analytical Skills
3 46 (3.26%) iPhone
4 44 (3.12%) Video Conferencing
5 41 (2.90%) Driving Licence
6 37 (2.62%) Data Centre
7 29 (2.05%) iPad
8 27 (1.91%) Blackberry
8 27 (1.91%) Management Information System
9 24 (1.70%) Smartphone
10 15 (1.06%) EPoS
10 15 (1.06%) User Experience
11 13 (0.92%) Replication
12 12 (0.85%) Fat Client
12 12 (0.85%) Thin Client
13 9 (0.64%) Mobile Computing
14 8 (0.57%) e-Learning
15 7 (0.50%) Hedge funds
16 6 (0.42%) Client/Server
16 6 (0.42%) Enterprise Software
Operating Systems
1 1,008 (71.39%) Windows
2 448 (31.73%) Windows 10
3 400 (28.33%) Windows Server
4 339 (24.01%) Windows 7
5 203 (14.38%) Windows Server 2012
6 142 (10.06%) Windows Server 2008
7 117 (8.29%) Linux
8 93 (6.59%) Windows 8
9 79 (5.59%) Android
10 59 (4.18%) Apple iOS
11 46 (3.26%) Windows Server 2003
12 44 (3.12%) Mac OS
13 42 (2.97%) Unix
14 40 (2.83%) Windows XP
15 30 (2.12%) Mac OS X
16 22 (1.56%) Windows Vista
17 6 (0.42%) Red Hat Enterprise Linux
18 4 (0.28%) CentOS
19 2 (0.14%) Solaris
19 2 (0.14%) Windows Phone
Processes & Methodologies
1 330 (23.37%) ITIL
2 199 (14.09%) Problem-Solving
3 59 (4.18%) Incident Management
4 55 (3.90%) Service Management
5 54 (3.82%) Service Delivery
6 43 (3.05%) Asset Management
6 43 (3.05%) Time Management
7 41 (2.90%) Change Management
8 37 (2.62%) Infrastructure Engineering
9 36 (2.55%) Mobile Device Management
10 35 (2.48%) Problem Management
11 34 (2.41%) Root Cause Analysis
12 30 (2.12%) Mentoring
12 30 (2.12%) Proactive Monitoring
13 28 (1.98%) Supplier Management
14 26 (1.84%) ITSM
15 24 (1.70%) CRM
15 24 (1.70%) Fintech
16 23 (1.63%) Server Virtualisation
17 21 (1.49%) Business Intelligence
Programming Languages
1 135 (9.56%) SQL
2 54 (3.82%) PowerShell
3 21 (1.49%) C
4 10 (0.71%) JavaScript
5 9 (0.64%) C#
6 8 (0.57%) T-SQL
7 4 (0.28%) C++
8 3 (0.21%) Java
8 3 (0.21%) Shell Script
8 3 (0.21%) VB
8 3 (0.21%) VB.NET
8 3 (0.21%) VBScript
9 2 (0.14%) PHP
9 2 (0.14%) VBA
Qualifications
1 134 (9.49%) Microsoft Certification
2 118 (8.36%) Cisco Certification
3 110 (7.79%) CCNA
4 85 (6.02%) Degree
5 64 (4.53%) CCNP
6 53 (3.75%) MCSE
7 45 (3.19%) Security Cleared
8 44 (3.12%) MCP
9 43 (3.05%) MCITP
10 35 (2.48%) MCSA
11 29 (2.05%) VMware Certified Professional (VCP)
12 26 (1.84%) SC Cleared
13 24 (1.70%) A+ Certification
14 22 (1.56%) ITIL Certification
15 17 (1.20%) DBS Check
16 13 (0.92%) ITIL Foundation Certificate
16 13 (0.92%) MCDST
17 8 (0.57%) Numerate Degree
18 7 (0.50%) MCTS
18 7 (0.50%) Network+ Certification
Quality Assurance & Compliance
1 132 (9.35%) SLA
2 41 (2.90%) ISO/IEC 27001
3 14 (0.99%) ISO 9001
4 12 (0.85%) PCI DSS
5 8 (0.57%) QA
6 6 (0.42%) Sarbanes-Oxley
7 4 (0.28%) GDPR
8 3 (0.21%) Cyber Essentials
8 3 (0.21%) ISO/IEC 20000
9 2 (0.14%) ITGC
10 1 (0.071%) Cyber Essentials PLUS
10 1 (0.071%) ISO 22301
System Software
1 803 (56.87%) Active Directory
2 226 (16.01%) VMware Infrastructure
3 205 (14.52%) Hyper-V
4 35 (2.48%) XenApp
5 19 (1.35%) Terminal Services
5 19 (1.35%) Virtual Desktop
6 17 (1.20%) vSphere
7 15 (1.06%) XenDesktop
8 11 (0.78%) VMware ESXi
9 10 (0.71%) Firmware
10 9 (0.64%) Citrix Hypervisor
11 8 (0.57%) VMware Server
12 5 (0.35%) Docker
12 5 (0.35%) Terminal Server
12 5 (0.35%) Xen
13 4 (0.28%) Virtual Machines
14 3 (0.21%) UAG
14 3 (0.21%) VirtualBox
15 2 (0.14%) VMware NSX
16 1 (0.071%) Virtual Servers
Systems Management
1 117 (8.29%) SCCM
2 33 (2.34%) Microsoft Intune
3 21 (1.49%) Cisco CUCM
4 18 (1.27%) WSUS
5 13 (0.92%) Backup Exec
6 12 (0.85%) AirWatch
6 12 (0.85%) HP Data Protector
7 8 (0.57%) Tivoli Storage Manager
8 7 (0.50%) Microsoft Data Protection Manager
8 7 (0.50%) vCenter Server
9 6 (0.42%) Kubernetes
10 5 (0.35%) Puppet
11 4 (0.28%) Ansible
11 4 (0.28%) McAfee ePO
11 4 (0.28%) Opscode Chef
11 4 (0.28%) Perfmon
11 4 (0.28%) ZENworks
12 3 (0.21%) FortiGate
12 3 (0.21%) Jamf Pro
12 3 (0.21%) SCOM
Vendors
1 646 (45.75%) Microsoft
2 325 (23.02%) VMware
3 235 (16.64%) Citrix
4 205 (14.52%) Cisco
5 83 (5.88%) Apple
6 54 (3.82%) HP
6 54 (3.82%) ServiceNow
7 52 (3.68%) Meraki
8 41 (2.90%) Dell
9 39 (2.76%) Veeam
10 38 (2.69%) Polycom
11 29 (2.05%) Oracle
12 28 (1.98%) Aruba
13 27 (1.91%) Google
13 27 (1.91%) Remedy
14 25 (1.77%) Avaya
15 24 (1.70%) Adobe
15 24 (1.70%) SonicWALL
16 18 (1.27%) Lotus
16 18 (1.27%) SAP