2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,000 per year, according to job vacancies posted during the 6 months leading to 3 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Feb 2026
Same period 2025 Same period 2024
Rank 219 373 265
Rank change year-on-year +154 -108 +113
Permanent jobs requiring a 2nd Line Support 554 327 707
As % of all permanent jobs in England 0.98% 0.71% 1.08%
As % of the Job Titles category 1.08% 0.77% 1.14%
Number of salaries quoted 513 231 653
10th Percentile £27,000 £28,000 £25,650
25th Percentile £29,000 £30,000 £27,500
Median annual salary (50th Percentile) £32,000 £33,500 £31,000
Median % change year-on-year -4.48% +8.06% -1.59%
75th Percentile £36,250 £39,125 £37,500
90th Percentile £41,000 £45,000 £42,250
UK median annual salary £32,000 £33,500 £31,000
% change year-on-year -4.48% +8.06% -1.59%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 51,483 42,527 61,999
% of permanent jobs with a recognized job title 91.08% 91.78% 94.87%
Number of salaries quoted 32,822 21,999 49,640
10th Percentile £29,000 £33,750 £29,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -12.00%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.71%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 3 February 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 3 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +82 171 £32,750 -0.76% 38
Midlands +92 121 £30,750 -2.38% 15
North of England +62 109 £30,000 - 17
East Midlands +44 71 £30,000 -2.44% 5
South West +36 58 £32,000 -4.48% 15
Yorkshire +19 55 £29,000 -3.33% 11
North West +50 50 £30,000 -0.83% 6
London -1 48 £41,000 +2.50% 10
East of England +18 47 £33,750 +5.47% 8
West Midlands +59 45 £31,500 -10.00% 10
North East 0 4 £26,000 -13.33%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 3 February 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 297 (53.61%) Windows
2 278 (50.18%) Microsoft 365
3 265 (47.83%) Microsoft
4 211 (38.09%) Active Directory
5 183 (33.03%) Problem-Solving
6 175 (31.59%) Customer Service
7 155 (27.98%) Windows Server
8 154 (27.80%) Azure
9 131 (23.65%) Firewall
10 126 (22.74%) DNS
11 118 (21.30%) DHCP
11 118 (21.30%) VPN
12 110 (19.86%) Windows 10
13 104 (18.77%) Mentoring
14 102 (18.41%) SLA
15 97 (17.51%) Continuous Improvement
16 89 (16.06%) Entra ID
16 89 (16.06%) Microsoft Exchange
17 86 (15.52%) ITIL
18 75 (13.54%) Microsoft Intune
18 75 (13.54%) TCP/IP
19 72 (13.00%) VLAN
20 68 (12.27%) SharePoint
21 67 (12.09%) SQL
21 67 (12.09%) WAN
22 63 (11.37%) Hyper-V
22 63 (11.37%) LAN
23 60 (10.83%) Microsoft Office
24 58 (10.47%) Wi-Fi
25 53 (9.57%) VMware

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (16.06%) Microsoft Exchange
2 68 (12.27%) SharePoint
3 7 (1.26%) Confluence
4 6 (1.08%) Exchange Server 2013
4 6 (1.08%) IIS
5 1 (0.18%) Exchange Server 2007
5 1 (0.18%) Exchange Server 2010
Applications
1 60 (10.83%) Microsoft Office
2 10 (1.81%) Microsoft Excel
3 6 (1.08%) Microsoft PowerPoint
4 4 (0.72%) CATIA
5 1 (0.18%) AutoCAD
Business Applications
1 5 (0.90%) Dynamics CRM
2 2 (0.36%) Dynamics NAV
3 1 (0.18%) Alphatax
3 1 (0.18%) Carpe Diem
3 1 (0.18%) Elite 3E
3 1 (0.18%) Remedy ITSM
Cloud Services
1 278 (50.18%) Microsoft 365
2 154 (27.80%) Azure
3 89 (16.06%) Entra ID
4 39 (7.04%) SaaS
5 29 (5.23%) Google Workspace
6 26 (4.69%) AWS
7 24 (4.33%) OneDrive
8 4 (0.72%) Mimecast
8 4 (0.72%) Power Platform
9 3 (0.54%) Amazon EC2
9 3 (0.54%) Datadog
9 3 (0.54%) Virtual Private Cloud
10 2 (0.36%) GCP
11 1 (0.18%) Dynamics 365
11 1 (0.18%) Power Automate
11 1 (0.18%) PowerApps
Communications & Networking
1 131 (23.65%) Firewall
2 126 (22.74%) DNS
3 118 (21.30%) DHCP
3 118 (21.30%) VPN
4 75 (13.54%) TCP/IP
5 72 (13.00%) VLAN
6 67 (12.09%) WAN
7 63 (11.37%) LAN
8 58 (10.47%) Wi-Fi
9 48 (8.66%) Remote Desktop
10 38 (6.86%) VoIP
11 29 (5.23%) Wireless
12 12 (2.17%) Unified Communications
13 11 (1.99%) PBX
14 10 (1.81%) DECT
14 10 (1.81%) DSL
14 10 (1.81%) Wireshark
15 7 (1.26%) Internet
15 7 (1.26%) IPsec
16 5 (0.90%) Kerberos
Database & Business Intelligence
1 21 (3.79%) SQL Server
2 6 (1.08%) Amazon RDS
3 4 (0.72%) Relational Database
4 3 (0.54%) MySQL
4 3 (0.54%) Oracle Database
4 3 (0.54%) Power BI
5 2 (0.36%) Azure SQL Database
6 1 (0.18%) FileMaker
Development Applications
1 22 (3.97%) JIRA
2 3 (0.54%) Git
General
1 262 (47.29%) Social Skills
2 49 (8.84%) Retail
3 48 (8.66%) Analytical Skills
4 46 (8.30%) Law
4 46 (8.30%) Marketing
5 33 (5.96%) Telecoms
6 20 (3.61%) Organisational Skills
7 19 (3.43%) Manufacturing
8 17 (3.07%) Finance
9 11 (1.99%) Advertising
9 11 (1.99%) Legal
10 5 (0.90%) Pharmaceutical
11 4 (0.72%) Back Office
11 4 (0.72%) Banking
11 4 (0.72%) Dutch Language
11 4 (0.72%) Electronics
11 4 (0.72%) French Language
11 4 (0.72%) German Language
11 4 (0.72%) Public Sector
11 4 (0.72%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (0.90%) LDAP
2 3 (0.54%) Middleware
3 1 (0.18%) Web Services
Miscellaneous
1 118 (21.30%) Driving Licence
2 54 (9.75%) Onboarding
3 15 (2.71%) Self-Motivation
4 10 (1.81%) Data Centre
4 10 (1.81%) Web Conferencing
5 9 (1.62%) IoT
6 8 (1.44%) EPoS
7 5 (0.90%) PKI
8 4 (0.72%) Client/Server
8 4 (0.72%) iPhone
8 4 (0.72%) Management Information System
9 3 (0.54%) Linux Command Line
9 3 (0.54%) Mobile App
9 3 (0.54%) Video Conferencing
9 3 (0.54%) Video\Live Streaming
10 2 (0.36%) iPad
10 2 (0.36%) Low-Code
11 1 (0.18%) Fat Client
11 1 (0.18%) Hedge funds
11 1 (0.18%) SWIFT Messaging Network
Operating Systems
1 297 (53.61%) Windows
2 155 (27.98%) Windows Server
3 110 (19.86%) Windows 10
4 45 (8.12%) Windows Server 2019
5 41 (7.40%) Mac OS
6 35 (6.32%) Apple iOS
7 32 (5.78%) Android
8 31 (5.60%) Windows Server 2016
9 18 (3.25%) Linux
10 14 (2.53%) Windows Server 2012
11 6 (1.08%) Windows 7
11 6 (1.08%) Windows 8
12 3 (0.54%) AIX
12 3 (0.54%) Unix
Processes & Methodologies
1 183 (33.03%) Problem-Solving
2 175 (31.59%) Customer Service
3 104 (18.77%) Mentoring
4 97 (17.51%) Continuous Improvement
5 86 (15.52%) ITIL
6 48 (8.66%) Service Delivery
7 43 (7.76%) CRM
8 41 (7.40%) ERP
9 40 (7.22%) Root Cause Analysis
10 38 (6.86%) Logistics
11 37 (6.68%) Mobile Device Management
12 34 (6.14%) Analytical Thinking
12 34 (6.14%) Data Privacy
12 34 (6.14%) E-Commerce
12 34 (6.14%) ITSM
13 32 (5.78%) Cybersecurity
14 25 (4.51%) Service Management
15 24 (4.33%) Remote Monitoring and Management
16 23 (4.15%) Incident Management
17 21 (3.79%) Time Management
Programming Languages
1 67 (12.09%) SQL
2 34 (6.14%) C#
3 32 (5.78%) PowerShell
4 6 (1.08%) T-SQL
5 5 (0.90%) VB
6 1 (0.18%) Bicep
6 1 (0.18%) Python
6 1 (0.18%) VBA
Qualifications
1 42 (7.58%) Security Cleared
2 41 (7.40%) SC Cleared
3 28 (5.05%) Microsoft Certification
4 25 (4.51%) Degree
5 23 (4.15%) Microsoft Certified Professional
6 12 (2.17%) Azure Certification
7 11 (1.99%) CCNA
7 11 (1.99%) Cisco Certification
8 10 (1.81%) CCA
8 10 (1.81%) Citrix Certification
8 10 (1.81%) MCSE
9 9 (1.62%) MCSA
10 8 (1.44%) ITIL Foundation Certificate
11 7 (1.26%) A+ Certification
11 7 (1.26%) Network+ Certification
12 6 (1.08%) BPSS Clearance
12 6 (1.08%) Computer Science Degree
13 5 (0.90%) CompTIA Security+
14 4 (0.72%) ITIL Certification
14 4 (0.72%) MCITP
Quality Assurance & Compliance
1 102 (18.41%) SLA
2 36 (6.50%) QA
3 19 (3.43%) Cyber Essentials
4 17 (3.07%) GDPR
5 8 (1.44%) ISO/IEC 27001
6 4 (0.72%) Cyber Essentials PLUS
6 4 (0.72%) NIST
7 2 (0.36%) Accessibility
8 1 (0.18%) PCI DSS
System Software
1 211 (38.09%) Active Directory
2 63 (11.37%) Hyper-V
3 35 (6.32%) VMware Infrastructure
4 12 (2.17%) Virtual Desktop
5 5 (0.90%) BitLocker
6 4 (0.72%) Firmware
6 4 (0.72%) vSphere
7 1 (0.18%) Docker
7 1 (0.18%) VMware ESXi
Systems Management
1 75 (13.54%) Microsoft Intune
2 21 (3.79%) Jamf Pro
2 21 (3.79%) SCCM
3 13 (2.35%) Active Directory Federation Services
4 9 (1.62%) Autotask
5 5 (0.90%) WSUS
6 3 (0.54%) FortiGate
6 3 (0.54%) Netcool
7 1 (0.18%) AirWatch
7 1 (0.18%) EMC NetWorker
7 1 (0.18%) Kubernetes
7 1 (0.18%) MaaS360
7 1 (0.18%) vCenter Server
Vendors
1 265 (47.83%) Microsoft
2 53 (9.57%) VMware
3 40 (7.22%) Apple
4 26 (4.69%) Google
5 22 (3.97%) Cisco
6 19 (3.43%) Samsung
7 15 (2.71%) Citrix
8 11 (1.99%) Meraki
9 10 (1.81%) ServiceNow
10 9 (1.62%) Sophos
10 9 (1.62%) Veeam
11 8 (1.44%) SolarWinds
12 7 (1.26%) Adobe
13 6 (1.08%) ConnectWise
13 6 (1.08%) Datto
13 6 (1.08%) Fortinet
14 5 (0.90%) HP
15 4 (0.72%) Oracle
15 4 (0.72%) SAP
15 4 (0.72%) SonicWALL