2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 26 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Aug 2026
Same period 2025 Same period 2024
Rank 314 235 358
Rank change year-on-year -79 +123 -52
Permanent jobs requiring a 2nd Line Support 559 595 491
As % of all permanent jobs in England 0.58% 1.36% 0.67%
As % of the Job Titles category 0.62% 1.50% 0.71%
Number of salaries quoted 477 562 397
10th Percentile £27,500 £26,775 £26,250
25th Percentile £29,750 £28,750 £28,500
Median annual salary (50th Percentile) £33,000 £31,500 £32,500
Median % change year-on-year +4.76% -3.08% -
75th Percentile £37,500 £35,094 £37,500
90th Percentile £41,750 £38,750 £42,500
UK median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,592 39,605 69,389
% of permanent jobs with a recognized job title 93.98% 90.51% 95.05%
Number of salaries quoted 63,845 23,969 46,045
10th Percentile £30,000 £28,320 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,250 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 26 August 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 26 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +36 168 £30,000 -4.76% 9
North of England -11 120 £32,250 +0.78% 10
London -21 82 £36,000 - 7
East of England -1 76 £35,000 +18.64% 7
Midlands -102 74 £32,000 +4.92% 11
North West +31 68 £31,500 -5.97% 5
Yorkshire -30 52 £35,000 +20.69% 4
East Midlands -66 48 £26,750 -9.32% 4
South West -158 39 £35,000 +11.11% 2
West Midlands -81 26 £32,500 +6.56% 7
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 26 August 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 311 (55.64%) Microsoft
2 299 (53.49%) Microsoft 365
3 275 (49.19%) Windows
4 182 (32.56%) Customer Service
5 165 (29.52%) Problem-Solving
6 160 (28.62%) Active Directory
7 133 (23.79%) Azure
8 120 (21.47%) Windows Server
9 113 (20.21%) Microsoft Exchange
10 108 (19.32%) Firewall
11 105 (18.78%) Entra ID
12 89 (15.92%) DNS
13 88 (15.74%) SharePoint
14 83 (14.85%) ITIL
15 78 (13.95%) Microsoft Intune
16 77 (13.77%) DHCP
17 67 (11.99%) SLA
18 65 (11.63%) Service Delivery
18 65 (11.63%) Windows 10
19 62 (11.09%) TCP/IP
20 54 (9.66%) VPN
21 50 (8.94%) ITSM
22 46 (8.23%) Degree
22 46 (8.23%) Microsoft Office
23 45 (8.05%) Wi-Fi
24 44 (7.87%) Continuous Improvement
24 44 (7.87%) Hyper-V
25 43 (7.69%) PowerShell
26 38 (6.80%) Cisco
27 37 (6.62%) VMware

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (20.21%) Microsoft Exchange
2 88 (15.74%) SharePoint
3 6 (1.07%) Exchange Server 2007
3 6 (1.07%) Exchange Server 2010
3 6 (1.07%) Exchange Server 2013
4 5 (0.89%) IIS
5 3 (0.54%) Confluence
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 46 (8.23%) Microsoft Office
2 13 (2.33%) Microsoft Excel
3 7 (1.25%) Microsoft PowerPoint
Business Applications
1 5 (0.89%) Remedy ITSM
2 3 (0.54%) Dynamics NAV
Cloud Services
1 299 (53.49%) Microsoft 365
2 133 (23.79%) Azure
3 105 (18.78%) Entra ID
4 22 (3.94%) Power Platform
5 20 (3.58%) OneDrive
6 15 (2.68%) AWS
7 10 (1.79%) Google Workspace
7 10 (1.79%) PowerApps
7 10 (1.79%) SaaS
8 8 (1.43%) Dynamics 365
9 4 (0.72%) Power Automate
10 3 (0.54%) Microsoft Copilot
10 3 (0.54%) Mimecast
10 3 (0.54%) PaaS
11 2 (0.36%) Amazon EC2
11 2 (0.36%) Azure Storage
11 2 (0.36%) Virtual Private Cloud
12 1 (0.18%) Azure Logic Apps
12 1 (0.18%) GCP
12 1 (0.18%) IaaS
Communications & Networking
1 108 (19.32%) Firewall
2 89 (15.92%) DNS
3 77 (13.77%) DHCP
4 62 (11.09%) TCP/IP
5 54 (9.66%) VPN
6 45 (8.05%) Wi-Fi
7 31 (5.55%) VLAN
8 27 (4.83%) VoIP
9 22 (3.94%) WAN
10 20 (3.58%) LAN
11 12 (2.15%) Wireless
12 5 (0.89%) IPsec
12 5 (0.89%) SSL
13 4 (0.72%) Broadband
13 4 (0.72%) Internet
13 4 (0.72%) Structured Cabling
14 3 (0.54%) IP Telephony
14 3 (0.54%) NAS
15 2 (0.36%) ADSL
15 2 (0.36%) BGP
Database & Business Intelligence
1 9 (1.61%) Power BI
2 7 (1.25%) SQL Server
3 2 (0.36%) Crystal Reports
4 1 (0.18%) PostgreSQL
4 1 (0.18%) Relational Database
Development Applications
1 22 (3.94%) JIRA
2 1 (0.18%) Carbide.c++
General
1 169 (30.23%) Social Skills
2 31 (5.55%) Legal
3 24 (4.29%) Analytical Skills
4 23 (4.11%) Law
5 18 (3.22%) Finance
6 14 (2.50%) Organisational Skills
7 12 (2.15%) Documentation Skills
7 12 (2.15%) Retail
8 10 (1.79%) Telecoms
9 8 (1.43%) Advertising
9 8 (1.43%) Manufacturing
10 7 (1.25%) Inclusion and Diversity
11 6 (1.07%) Billing
12 4 (0.72%) Electronics
12 4 (0.72%) Public Sector
13 2 (0.36%) Marketing
13 2 (0.36%) Military
14 1 (0.18%) Aerospace
14 1 (0.18%) Back Office
14 1 (0.18%) Publishing
Libraries, Frameworks & Software Standards
1 8 (1.43%) REST
1 8 (1.43%) SOAP
Miscellaneous
1 56 (10.02%) Driving Licence
2 33 (5.90%) Onboarding
3 9 (1.61%) Hybrid Cloud
4 8 (1.43%) CMDB
4 8 (1.43%) Self-Motivation
5 6 (1.07%) EPoS
5 6 (1.07%) iPhone
6 5 (0.89%) Smartphone
7 3 (0.54%) Enterprise Software
7 3 (0.54%) iPad
7 3 (0.54%) iSeries
7 3 (0.54%) Video Conferencing
8 2 (0.36%) Housing Association
9 1 (0.18%) Educational Technology
9 1 (0.18%) FMCG
9 1 (0.18%) IoT
9 1 (0.18%) Linux Command Line
9 1 (0.18%) Mobile App
9 1 (0.18%) NHS
9 1 (0.18%) Wiki
Operating Systems
1 275 (49.19%) Windows
2 120 (21.47%) Windows Server
3 65 (11.63%) Windows 10
4 32 (5.72%) Mac OS
5 26 (4.65%) Android
6 15 (2.68%) Apple iOS
7 12 (2.15%) Windows Server 2016
8 11 (1.97%) Linux
9 10 (1.79%) Windows Server 2019
10 6 (1.07%) Windows 7
10 6 (1.07%) Windows 8
10 6 (1.07%) Windows Server 2012
11 2 (0.36%) AIX
Processes & Methodologies
1 182 (32.56%) Customer Service
2 165 (29.52%) Problem-Solving
3 83 (14.85%) ITIL
4 65 (11.63%) Service Delivery
5 50 (8.94%) ITSM
6 44 (7.87%) Continuous Improvement
7 34 (6.08%) Problem Management
8 33 (5.90%) Root Cause Analysis
9 31 (5.55%) Mentoring
9 31 (5.55%) Project Delivery
9 31 (5.55%) Service Management
10 30 (5.37%) Cybersecurity
11 27 (4.83%) Computer Science
12 26 (4.65%) Customer Experience
12 26 (4.65%) Project Management
12 26 (4.65%) Time Management
13 25 (4.47%) Logistics
14 24 (4.29%) Incident Management
15 22 (3.94%) Collaborative Culture
16 21 (3.76%) User Experience
Programming Languages
1 43 (7.69%) PowerShell
2 15 (2.68%) SQL
3 11 (1.97%) JavaScript
4 8 (1.43%) Python
5 4 (0.72%) VBScript
Qualifications
1 46 (8.23%) Degree
2 26 (4.65%) DBS Check
2 26 (4.65%) Microsoft Certification
3 23 (4.11%) Security Cleared
4 15 (2.68%) A+ Certification
5 14 (2.50%) SC Cleared
6 12 (2.15%) Computer Science Degree
7 6 (1.07%) HND
8 4 (0.72%) ITIL Foundation Certificate
8 4 (0.72%) NVQ Level 3
9 3 (0.54%) CCNA
9 3 (0.54%) Cisco Certification
10 2 (0.36%) HP APS
11 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 67 (11.99%) SLA
2 7 (1.25%) Cyber Essentials
2 7 (1.25%) GDPR
3 2 (0.36%) Accessibility
3 2 (0.36%) Cyber Essentials PLUS
4 1 (0.18%) PCI DSS
4 1 (0.18%) QA
System Software
1 160 (28.62%) Active Directory
2 44 (7.87%) Hyper-V
3 28 (5.01%) VMware Infrastructure
4 9 (1.61%) Virtual Desktop
5 7 (1.25%) BitLocker
6 6 (1.07%) Firmware
7 3 (0.54%) Terminal Services
8 2 (0.36%) vSphere
8 2 (0.36%) XenApp
9 1 (0.18%) Terminal Server
Systems Management
1 78 (13.95%) Microsoft Intune
2 30 (5.37%) SCCM
3 11 (1.97%) Autotask
4 10 (1.79%) FortiGate
5 7 (1.25%) Jamf Pro
6 3 (0.54%) Active Directory Federation Services
7 2 (0.36%) Netcool
8 1 (0.18%) ZABBIX
Vendors
1 311 (55.64%) Microsoft
2 38 (6.80%) Cisco
3 37 (6.62%) VMware
4 30 (5.37%) ServiceNow
5 26 (4.65%) Fortinet
5 26 (4.65%) Meraki
6 24 (4.29%) SonicWALL
7 13 (2.33%) Ubiquiti
8 10 (1.79%) Google
8 10 (1.79%) Veeam
9 9 (1.61%) SolarWinds
10 8 (1.43%) Draytek
10 8 (1.43%) HP
11 7 (1.25%) Citrix
11 7 (1.25%) Sophos
12 6 (1.07%) Freshdesk
12 6 (1.07%) Palo Alto
12 6 (1.07%) Qualys
12 6 (1.07%) TP-LINK
13 5 (0.89%) ConnectWise