2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 29 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Aug 2026
Same period 2025 Same period 2024
Rank 322 235 359
Rank change year-on-year -87 +124 -72
Permanent jobs requiring a 2nd Line Support 557 580 477
As % of all permanent jobs in England 0.58% 1.32% 0.67%
As % of the Job Titles category 0.61% 1.46% 0.70%
Number of salaries quoted 475 548 376
10th Percentile £27,500 £27,000 £26,250
25th Percentile £29,750 £28,750 £28,500
Median annual salary (50th Percentile) £33,000 £31,500 £32,500
Median % change year-on-year +4.76% -3.08% -
75th Percentile £37,500 £35,125 £38,063
90th Percentile £41,250 £38,750 £42,500
UK median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,909 39,671 67,703
% of permanent jobs with a recognized job title 93.92% 90.47% 95.11%
Number of salaries quoted 64,150 24,065 44,167
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,250 £75,000 £72,500
90th Percentile £98,750 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 29 August 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 29 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +37 166 £30,000 -4.76% 15
North of England -6 122 £32,250 +0.78% 11
London -17 81 £36,000 - 13
East of England +15 75 £35,000 +18.64% 10
Midlands -104 75 £32,000 +4.92% 14
North West +28 68 £31,500 -5.97% 4
Yorkshire -25 54 £35,000 +20.69% 5
East Midlands -72 48 £26,750 -9.32% 4
South West -150 38 £35,000 +11.11% 1
West Midlands -69 27 £32,500 +6.56% 10
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 August 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 312 (56.01%) Microsoft
2 298 (53.50%) Microsoft 365
3 276 (49.55%) Windows
4 184 (33.03%) Customer Service
5 164 (29.44%) Problem-Solving
6 160 (28.73%) Active Directory
7 135 (24.24%) Azure
8 118 (21.18%) Windows Server
9 111 (19.93%) Entra ID
9 111 (19.93%) Microsoft Exchange
10 108 (19.39%) Firewall
11 90 (16.16%) DNS
11 90 (16.16%) SharePoint
12 80 (14.36%) ITIL
13 78 (14.00%) DHCP
14 77 (13.82%) Microsoft Intune
15 66 (11.85%) SLA
16 65 (11.67%) Service Delivery
16 65 (11.67%) Windows 10
17 64 (11.49%) TCP/IP
18 55 (9.87%) VPN
19 49 (8.80%) ITSM
20 47 (8.44%) Degree
21 44 (7.90%) Continuous Improvement
21 44 (7.90%) Microsoft Office
21 44 (7.90%) Wi-Fi
22 42 (7.54%) Hyper-V
22 42 (7.54%) PowerShell
23 38 (6.82%) Cisco
24 37 (6.64%) VMware

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (19.93%) Microsoft Exchange
2 90 (16.16%) SharePoint
3 6 (1.08%) Exchange Server 2007
3 6 (1.08%) Exchange Server 2010
3 6 (1.08%) Exchange Server 2013
4 5 (0.90%) IIS
5 3 (0.54%) Confluence
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 44 (7.90%) Microsoft Office
2 13 (2.33%) Microsoft Excel
3 7 (1.26%) Microsoft PowerPoint
Business Applications
1 5 (0.90%) Remedy ITSM
2 3 (0.54%) Dynamics NAV
3 1 (0.18%) NetSuite
3 1 (0.18%) Shopify
Cloud Services
1 298 (53.50%) Microsoft 365
2 135 (24.24%) Azure
3 111 (19.93%) Entra ID
4 21 (3.77%) Power Platform
5 20 (3.59%) OneDrive
6 13 (2.33%) AWS
7 10 (1.80%) SaaS
8 9 (1.62%) PowerApps
9 8 (1.44%) Dynamics 365
9 8 (1.44%) Google Workspace
10 4 (0.72%) Power Automate
11 3 (0.54%) Microsoft Copilot
11 3 (0.54%) PaaS
12 2 (0.36%) Amazon EC2
12 2 (0.36%) Azure Storage
12 2 (0.36%) Mimecast
12 2 (0.36%) Virtual Private Cloud
13 1 (0.18%) Azure Logic Apps
13 1 (0.18%) GCP
13 1 (0.18%) IaaS
Communications & Networking
1 108 (19.39%) Firewall
2 90 (16.16%) DNS
3 78 (14.00%) DHCP
4 64 (11.49%) TCP/IP
5 55 (9.87%) VPN
6 44 (7.90%) Wi-Fi
7 32 (5.75%) VLAN
8 24 (4.31%) VoIP
9 21 (3.77%) WAN
10 19 (3.41%) LAN
11 12 (2.15%) Wireless
12 5 (0.90%) IPsec
12 5 (0.90%) SSL
13 4 (0.72%) Internet
13 4 (0.72%) Structured Cabling
14 3 (0.54%) Broadband
14 3 (0.54%) IP Telephony
14 3 (0.54%) NAS
15 2 (0.36%) BGP
15 2 (0.36%) WLAN
Database & Business Intelligence
1 9 (1.62%) Power BI
2 7 (1.26%) SQL Server
3 2 (0.36%) Crystal Reports
3 2 (0.36%) Relational Database
4 1 (0.18%) PostgreSQL
Development Applications
1 22 (3.95%) JIRA
2 1 (0.18%) Carbide.c++
General
1 173 (31.06%) Social Skills
2 32 (5.75%) Legal
3 25 (4.49%) Analytical Skills
4 23 (4.13%) Law
5 17 (3.05%) Finance
6 16 (2.87%) Organisational Skills
7 12 (2.15%) Retail
8 11 (1.97%) Documentation Skills
9 10 (1.80%) Telecoms
10 9 (1.62%) Advertising
11 8 (1.44%) Manufacturing
12 7 (1.26%) Inclusion and Diversity
13 6 (1.08%) Billing
14 4 (0.72%) Electronics
14 4 (0.72%) Public Sector
15 2 (0.36%) Automotive
15 2 (0.36%) Marketing
15 2 (0.36%) Military
15 2 (0.36%) Publishing
16 1 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 8 (1.44%) REST
1 8 (1.44%) SOAP
Miscellaneous
1 54 (9.69%) Driving Licence
2 33 (5.92%) Onboarding
3 9 (1.62%) Hybrid Cloud
4 8 (1.44%) CMDB
5 7 (1.26%) Self-Motivation
6 6 (1.08%) EPoS
6 6 (1.08%) iPhone
7 5 (0.90%) Smartphone
8 3 (0.54%) Enterprise Software
8 3 (0.54%) iPad
8 3 (0.54%) iSeries
9 2 (0.36%) FMCG
9 2 (0.36%) Housing Association
9 2 (0.36%) Video Conferencing
10 1 (0.18%) Blackberry
10 1 (0.18%) Educational Technology
10 1 (0.18%) Linux Command Line
10 1 (0.18%) Management Information System
10 1 (0.18%) NHS
10 1 (0.18%) Replication
Operating Systems
1 276 (49.55%) Windows
2 118 (21.18%) Windows Server
3 65 (11.67%) Windows 10
4 32 (5.75%) Mac OS
5 26 (4.67%) Android
6 15 (2.69%) Apple iOS
7 11 (1.97%) Windows Server 2016
8 10 (1.80%) Linux
9 9 (1.62%) Windows Server 2019
10 6 (1.08%) Windows 7
10 6 (1.08%) Windows 8
11 5 (0.90%) Windows Server 2012
12 2 (0.36%) AIX
Processes & Methodologies
1 184 (33.03%) Customer Service
2 164 (29.44%) Problem-Solving
3 80 (14.36%) ITIL
4 65 (11.67%) Service Delivery
5 49 (8.80%) ITSM
6 44 (7.90%) Continuous Improvement
7 32 (5.75%) Problem Management
7 32 (5.75%) Root Cause Analysis
8 31 (5.57%) Project Delivery
9 30 (5.39%) Cybersecurity
9 30 (5.39%) Mentoring
9 30 (5.39%) Service Management
10 28 (5.03%) Computer Science
11 26 (4.67%) Logistics
11 26 (4.67%) Time Management
12 25 (4.49%) Customer Experience
12 25 (4.49%) Project Management
13 23 (4.13%) Incident Management
14 21 (3.77%) Collaborative Culture
15 20 (3.59%) User Experience
Programming Languages
1 42 (7.54%) PowerShell
2 16 (2.87%) SQL
3 11 (1.97%) JavaScript
4 8 (1.44%) Python
5 4 (0.72%) VBScript
Qualifications
1 47 (8.44%) Degree
2 27 (4.85%) Microsoft Certification
3 26 (4.67%) DBS Check
4 23 (4.13%) Security Cleared
5 16 (2.87%) A+ Certification
6 14 (2.51%) SC Cleared
7 12 (2.15%) Computer Science Degree
8 6 (1.08%) HND
9 4 (0.72%) CCNA
9 4 (0.72%) Cisco Certification
9 4 (0.72%) ITIL Foundation Certificate
9 4 (0.72%) NVQ Level 3
10 2 (0.36%) HP APS
11 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 66 (11.85%) SLA
2 8 (1.44%) GDPR
3 6 (1.08%) Cyber Essentials
4 2 (0.36%) Accessibility
4 2 (0.36%) Cyber Essentials PLUS
4 2 (0.36%) QA
5 1 (0.18%) PCI DSS
System Software
1 160 (28.73%) Active Directory
2 42 (7.54%) Hyper-V
3 28 (5.03%) VMware Infrastructure
4 9 (1.62%) Virtual Desktop
5 7 (1.26%) BitLocker
6 6 (1.08%) Firmware
7 3 (0.54%) Terminal Services
8 2 (0.36%) vSphere
8 2 (0.36%) XenApp
9 1 (0.18%) Terminal Server
Systems Management
1 77 (13.82%) Microsoft Intune
2 29 (5.21%) SCCM
3 11 (1.97%) Autotask
4 10 (1.80%) FortiGate
5 7 (1.26%) Jamf Pro
6 2 (0.36%) Active Directory Federation Services
6 2 (0.36%) Netcool
Vendors
1 312 (56.01%) Microsoft
2 38 (6.82%) Cisco
3 37 (6.64%) VMware
4 30 (5.39%) ServiceNow
5 26 (4.67%) Fortinet
5 26 (4.67%) Meraki
6 24 (4.31%) SonicWALL
7 13 (2.33%) Ubiquiti
8 9 (1.62%) Google
8 9 (1.62%) Veeam
9 8 (1.44%) Draytek
9 8 (1.44%) HP
9 8 (1.44%) SolarWinds
10 7 (1.26%) Citrix
11 6 (1.08%) Freshdesk
11 6 (1.08%) Sophos
11 6 (1.08%) TP-LINK
12 5 (0.90%) ConnectWise
12 5 (0.90%) Datto
12 5 (0.90%) Palo Alto