2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 29 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Jun 2026
Same period 2025 Same period 2024
Rank 288 261 327
Rank change year-on-year -27 +66 +9
Permanent jobs requiring a 2nd Line Support 549 506 731
As % of all permanent jobs in England 0.64% 1.24% 0.79%
As % of the Job Titles category 0.68% 1.37% 0.83%
Number of salaries quoted 474 479 641
10th Percentile £27,000 £26,500 £26,000
25th Percentile £29,250 £28,750 £27,750
Median annual salary (50th Percentile) £32,500 £31,500 £31,500
Median % change year-on-year +3.17% - -3.08%
75th Percentile £37,000 £35,125 £36,500
90th Percentile £42,000 £40,000 £40,000
UK median annual salary £32,500 £31,500 £31,000
% change year-on-year +3.17% +1.61% -3.13%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,360 36,827 87,668
% of permanent jobs with a recognized job title 94.19% 90.00% 94.61%
Number of salaries quoted 56,528 21,708 64,688
10th Percentile £30,000 £28,822 £28,500
25th Percentile £40,000 £38,869 £38,500
Median annual salary (50th Percentile) £57,500 £57,500 £52,500
Median % change year-on-year - +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,500
90th Percentile £97,500 £98,750 £90,000
UK median annual salary £55,000 £57,000 £52,500
% change year-on-year -3.51% +8.57% -12.50%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 29 June 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 29 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +72 179 £30,500 -3.17% 15
North of England -12 127 £30,000 -1.64% 12
London +23 89 £36,000 -7.69% 7
North West +42 70 £31,500 -5.97% 7
East of England -1 65 £35,000 +17.65% 7
Yorkshire -22 53 £30,000 +3.45% 5
Midlands -101 53 £30,750 +0.82% 7
South West -134 36 £34,500 +9.52% 7
West Midlands -50 27 £30,750 +0.82% 2
East Midlands -72 25 £26,375 -11.34% 5
North East -52 4 £26,000 -18.75% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 June 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 309 (56.28%) Microsoft
2 303 (55.19%) Microsoft 365
3 289 (52.64%) Windows
4 192 (34.97%) Active Directory
5 179 (32.60%) Customer Service
6 162 (29.51%) Problem-Solving
7 147 (26.78%) Azure
8 125 (22.77%) Windows Server
9 115 (20.95%) Firewall
10 105 (19.13%) Microsoft Exchange
11 97 (17.67%) DNS
12 96 (17.49%) Entra ID
13 94 (17.12%) DHCP
14 87 (15.85%) Windows 10
15 85 (15.48%) Microsoft Intune
16 83 (15.12%) SharePoint
17 79 (14.39%) VPN
18 76 (13.84%) Wi-Fi
19 71 (12.93%) ITIL
20 68 (12.39%) SLA
21 65 (11.84%) Microsoft Office
22 58 (10.56%) TCP/IP
23 57 (10.38%) Service Delivery
24 54 (9.84%) PowerShell
25 52 (9.47%) Hyper-V
26 51 (9.29%) Degree
27 48 (8.74%) VoIP
27 48 (8.74%) WAN
28 46 (8.38%) Continuous Improvement
29 44 (8.01%) LAN

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 105 (19.13%) Microsoft Exchange
2 83 (15.12%) SharePoint
3 4 (0.73%) Confluence
4 3 (0.55%) IIS
5 2 (0.36%) Exchange Server 2007
5 2 (0.36%) Exchange Server 2010
5 2 (0.36%) Exchange Server 2013
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 65 (11.84%) Microsoft Office
2 12 (2.19%) Microsoft Excel
3 8 (1.46%) Microsoft PowerPoint
Business Applications
1 5 (0.91%) Dynamics NAV
2 3 (0.55%) Remedy ITSM
3 1 (0.18%) Alphatax
Cloud Services
1 303 (55.19%) Microsoft 365
2 147 (26.78%) Azure
3 96 (17.49%) Entra ID
4 22 (4.01%) AWS
4 22 (4.01%) OneDrive
5 21 (3.83%) Power Platform
6 18 (3.28%) Google Workspace
7 8 (1.46%) PowerApps
7 8 (1.46%) SaaS
8 7 (1.28%) Mimecast
9 4 (0.73%) Dynamics 365
9 4 (0.73%) GCP
10 3 (0.55%) IaaS
10 3 (0.55%) Microsoft Copilot
10 3 (0.55%) PaaS
10 3 (0.55%) Power Automate
11 2 (0.36%) Amazon EC2
11 2 (0.36%) Azure Storage
11 2 (0.36%) Datadog
11 2 (0.36%) Virtual Private Cloud
Communications & Networking
1 115 (20.95%) Firewall
2 97 (17.67%) DNS
3 94 (17.12%) DHCP
4 79 (14.39%) VPN
5 76 (13.84%) Wi-Fi
6 58 (10.56%) TCP/IP
7 48 (8.74%) VoIP
7 48 (8.74%) WAN
8 44 (8.01%) LAN
8 44 (8.01%) VLAN
9 11 (2.00%) Wireless
10 8 (1.46%) Broadband
11 7 (1.28%) DECT
11 7 (1.28%) DSL
11 7 (1.28%) PBX
11 7 (1.28%) Unified Communications
11 7 (1.28%) Wireshark
12 5 (0.91%) ADSL
12 5 (0.91%) IPsec
12 5 (0.91%) Remote Desktop
Database & Business Intelligence
1 16 (2.91%) SQL Server
2 10 (1.82%) Power BI
3 2 (0.36%) Azure SQL Database
3 2 (0.36%) Crystal Reports
3 2 (0.36%) Relational Database
Development Applications
1 18 (3.28%) JIRA
2 2 (0.36%) Git
3 1 (0.18%) Carbide.c++
General
1 166 (30.24%) Social Skills
2 26 (4.74%) Telecoms
3 21 (3.83%) Legal
4 20 (3.64%) Finance
5 19 (3.46%) Law
6 13 (2.37%) Retail
7 12 (2.19%) Documentation Skills
7 12 (2.19%) Organisational Skills
8 7 (1.28%) Marketing
9 6 (1.09%) Advertising
9 6 (1.09%) Analytical Skills
9 6 (1.09%) Billing
9 6 (1.09%) Inclusion and Diversity
9 6 (1.09%) Manufacturing
10 4 (0.73%) Electronics
10 4 (0.73%) Public Sector
11 3 (0.55%) Back Office
12 2 (0.36%) Banking
12 2 (0.36%) Military
13 1 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (0.18%) Web Services
Miscellaneous
1 62 (11.29%) Driving Licence
2 24 (4.37%) Onboarding
3 12 (2.19%) EPoS
4 10 (1.82%) Self-Motivation
5 7 (1.28%) IoT
5 7 (1.28%) Web Conferencing
6 6 (1.09%) Hybrid Cloud
6 6 (1.09%) iPhone
7 4 (0.73%) Mobile App
7 4 (0.73%) Video Conferencing
7 4 (0.73%) Video\Live Streaming
7 4 (0.73%) Wiki
8 3 (0.55%) iSeries
8 3 (0.55%) Smartphone
9 2 (0.36%) Housing Association
10 1 (0.18%) Blackberry
10 1 (0.18%) CCTV
10 1 (0.18%) NHS
10 1 (0.18%) Replication
Operating Systems
1 289 (52.64%) Windows
2 125 (22.77%) Windows Server
3 87 (15.85%) Windows 10
4 42 (7.65%) Mac OS
5 31 (5.65%) Android
6 26 (4.74%) Windows Server 2016
6 26 (4.74%) Windows Server 2019
7 21 (3.83%) Apple iOS
8 16 (2.91%) Windows Server 2012
9 9 (1.64%) Linux
10 3 (0.55%) Windows 7
11 2 (0.36%) AIX
11 2 (0.36%) Windows 8
12 1 (0.18%) Mac OS X
12 1 (0.18%) VMS
12 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 179 (32.60%) Customer Service
2 162 (29.51%) Problem-Solving
3 71 (12.93%) ITIL
4 57 (10.38%) Service Delivery
5 46 (8.38%) Continuous Improvement
6 38 (6.92%) ITSM
7 35 (6.38%) Cybersecurity
8 33 (6.01%) Mentoring
9 28 (5.10%) Incident Management
9 28 (5.10%) Service Management
10 25 (4.55%) Problem Management
11 22 (4.01%) Computer Science
12 21 (3.83%) Time Management
12 21 (3.83%) User Experience
13 20 (3.64%) Cloud Security
13 20 (3.64%) Customer Experience
13 20 (3.64%) Project Delivery
13 20 (3.64%) Project Management
14 19 (3.46%) Change Management
15 18 (3.28%) Remote Monitoring and Management
Programming Languages
1 54 (9.84%) PowerShell
2 19 (3.46%) SQL
3 9 (1.64%) Python
4 4 (0.73%) JavaScript
4 4 (0.73%) VBScript
5 3 (0.55%) T-SQL
Qualifications
1 51 (9.29%) Degree
2 29 (5.28%) Microsoft Certification
3 20 (3.64%) A+ Certification
4 16 (2.91%) DBS Check
5 14 (2.55%) Security Cleared
6 8 (1.46%) SC Cleared
7 6 (1.09%) Computer Science Degree
7 6 (1.09%) HND
8 4 (0.73%) ITIL Foundation Certificate
8 4 (0.73%) NVQ Level 3
9 2 (0.36%) HP APS
10 1 (0.18%) BPSS Clearance
10 1 (0.18%) CompTIA Security+
10 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 68 (12.39%) SLA
2 6 (1.09%) Cyber Essentials
3 3 (0.55%) Accessibility
3 3 (0.55%) GDPR
4 2 (0.36%) QA
5 1 (0.18%) PCI DSS
System Software
1 192 (34.97%) Active Directory
2 52 (9.47%) Hyper-V
3 22 (4.01%) VMware Infrastructure
4 14 (2.55%) Virtual Desktop
5 9 (1.64%) BitLocker
6 6 (1.09%) Firmware
7 3 (0.55%) Terminal Services
8 1 (0.18%) Terminal Server
Systems Management
1 85 (15.48%) Microsoft Intune
2 29 (5.28%) SCCM
3 13 (2.37%) Autotask
4 12 (2.19%) Active Directory Federation Services
5 10 (1.82%) FortiGate
6 4 (0.73%) ZABBIX
7 2 (0.36%) Netcool
8 1 (0.18%) Jamf Pro
Vendors
1 309 (56.28%) Microsoft
2 28 (5.10%) Cisco
2 28 (5.10%) VMware
3 23 (4.19%) Meraki
4 18 (3.28%) ServiceNow
5 17 (3.10%) Google
6 12 (2.19%) SolarWinds
7 11 (2.00%) Fortinet
7 11 (2.00%) SonicWALL
8 10 (1.82%) Ubiquiti
9 9 (1.64%) HP
10 8 (1.46%) Apple
10 8 (1.46%) Palo Alto
10 8 (1.46%) Qualys
10 8 (1.46%) Sophos
10 8 (1.46%) Veeam
11 6 (1.09%) Freshdesk
11 6 (1.09%) TP-LINK
12 5 (0.91%) ConnectWise
12 5 (0.91%) Datto