2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 22 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Sep 2026
Same period 2025 Same period 2024
Rank 335 248 367
Rank change year-on-year -87 +119 -70
Permanent jobs requiring a 2nd Line Support 544 553 446
As % of all permanent jobs in England 0.53% 1.29% 0.66%
As % of the Job Titles category 0.57% 1.43% 0.69%
Number of salaries quoted 463 525 315
10th Percentile £27,800 £27,500 £26,583
25th Percentile £29,750 £28,750 £29,000
Median annual salary (50th Percentile) £33,000 £31,500 £33,500
Median % change year-on-year +4.76% -5.97% +3.08%
75th Percentile £37,750 £35,000 £38,750
90th Percentile £41,250 £38,750 £45,000
UK median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 95,479 38,667 64,407
% of permanent jobs with a recognized job title 93.24% 90.37% 95.22%
Number of salaries quoted 67,230 23,165 38,631
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,875 £36,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 22 September 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 22 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +14 161 £30,000 -4.76% 19
North of England +3 124 £32,125 -1.15% 12
London -32 78 £36,000 - 27
Midlands -118 75 £32,500 +6.56% 15
East of England -1 72 £35,000 +18.64% 7
North West +14 71 £32,000 -8.57% 8
Yorkshire -23 53 £35,000 +16.67% 2
East Midlands -84 43 £32,000 +8.47% 4
South West -157 34 £35,000 +11.11% 5
West Midlands -83 32 £32,500 +4.84% 11
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 22 September 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 320 (58.82%) Microsoft
2 309 (56.80%) Microsoft 365
3 286 (52.57%) Windows
4 190 (34.93%) Customer Service
5 168 (30.88%) Problem-Solving
6 167 (30.70%) Active Directory
7 133 (24.45%) Azure
8 131 (24.08%) Entra ID
9 123 (22.61%) Windows Server
10 117 (21.51%) Firewall
11 116 (21.32%) Microsoft Exchange
12 99 (18.20%) DNS
13 95 (17.46%) SharePoint
14 87 (15.99%) Microsoft Intune
15 84 (15.44%) DHCP
16 74 (13.60%) ITIL
17 71 (13.05%) TCP/IP
18 67 (12.32%) VPN
18 67 (12.32%) Windows 10
19 66 (12.13%) Service Delivery
20 58 (10.66%) SLA
21 47 (8.64%) ITSM
21 47 (8.64%) Wi-Fi
22 44 (8.09%) Degree
23 41 (7.54%) Continuous Improvement
23 41 (7.54%) VLAN
23 41 (7.54%) VMware
24 39 (7.17%) Hyper-V
25 34 (6.25%) Cisco
25 34 (6.25%) Mac OS

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 116 (21.32%) Microsoft Exchange
2 95 (17.46%) SharePoint
3 6 (1.10%) Exchange Server 2007
3 6 (1.10%) Exchange Server 2010
3 6 (1.10%) Exchange Server 2013
4 4 (0.74%) Confluence
4 4 (0.74%) IIS
5 1 (0.18%) Blackberry Enterprise Server
Applications
1 34 (6.25%) Microsoft Office
2 10 (1.84%) Microsoft Excel
3 5 (0.92%) Microsoft PowerPoint
Business Applications
1 5 (0.92%) Remedy ITSM
2 4 (0.74%) NetSuite
2 4 (0.74%) Shopify
3 3 (0.55%) Dynamics NAV
Cloud Services
1 309 (56.80%) Microsoft 365
2 133 (24.45%) Azure
3 131 (24.08%) Entra ID
4 20 (3.68%) OneDrive
5 19 (3.49%) Power Platform
6 11 (2.02%) AWS
7 9 (1.65%) SaaS
8 8 (1.47%) Dynamics 365
8 8 (1.47%) Google Workspace
9 7 (1.29%) PowerApps
10 4 (0.74%) Power Automate
11 3 (0.55%) GCP
11 3 (0.55%) PaaS
12 2 (0.37%) Amazon EC2
12 2 (0.37%) Microsoft Copilot
12 2 (0.37%) Mimecast
12 2 (0.37%) Virtual Private Cloud
13 1 (0.18%) Azure Storage
13 1 (0.18%) Cloud Computing
Communications & Networking
1 117 (21.51%) Firewall
2 99 (18.20%) DNS
3 84 (15.44%) DHCP
4 71 (13.05%) TCP/IP
5 67 (12.32%) VPN
6 47 (8.64%) Wi-Fi
7 41 (7.54%) VLAN
8 18 (3.31%) VoIP
8 18 (3.31%) WAN
9 17 (3.13%) LAN
10 10 (1.84%) Wireless
11 6 (1.10%) SSL
11 6 (1.10%) Structured Cabling
12 5 (0.92%) IPsec
13 4 (0.74%) Internet
14 3 (0.55%) NAS
15 2 (0.37%) BGP
15 2 (0.37%) Broadband
15 2 (0.37%) IP Telephony
15 2 (0.37%) WLAN
Database & Business Intelligence
1 9 (1.65%) Power BI
2 7 (1.29%) SQL Server
3 3 (0.55%) Relational Database
4 2 (0.37%) Crystal Reports
5 1 (0.18%) PostgreSQL
Development Applications
1 15 (2.76%) JIRA
2 1 (0.18%) Carbide.c++
General
1 187 (34.38%) Social Skills
2 30 (5.51%) Analytical Skills
3 29 (5.33%) Legal
4 20 (3.68%) Organisational Skills
5 17 (3.13%) Finance
6 14 (2.57%) Advertising
6 14 (2.57%) Law
6 14 (2.57%) Retail
7 10 (1.84%) Documentation Skills
7 10 (1.84%) Telecoms
8 7 (1.29%) Inclusion and Diversity
8 7 (1.29%) Manufacturing
9 6 (1.10%) Billing
10 4 (0.74%) Electronics
11 3 (0.55%) Automotive
11 3 (0.55%) Public Sector
11 3 (0.55%) Publishing
12 2 (0.37%) Marketing
12 2 (0.37%) Military
13 1 (0.18%) Games
Libraries, Frameworks & Software Standards
1 8 (1.47%) REST
1 8 (1.47%) SOAP
Miscellaneous
1 59 (10.85%) Driving Licence
2 31 (5.70%) Onboarding
3 9 (1.65%) CMDB
4 7 (1.29%) Hybrid Cloud
4 7 (1.29%) Self-Motivation
5 6 (1.10%) iPhone
6 5 (0.92%) EPoS
6 5 (0.92%) Smartphone
7 4 (0.74%) Enterprise Software
8 3 (0.55%) FMCG
8 3 (0.55%) iPad
8 3 (0.55%) iSeries
9 2 (0.37%) Management Information System
10 1 (0.18%) Blackberry
10 1 (0.18%) Educational Technology
10 1 (0.18%) Linux Command Line
10 1 (0.18%) NHS
10 1 (0.18%) Replication
10 1 (0.18%) Video Conferencing
Operating Systems
1 286 (52.57%) Windows
2 123 (22.61%) Windows Server
3 67 (12.32%) Windows 10
4 34 (6.25%) Mac OS
5 24 (4.41%) Android
6 16 (2.94%) Apple iOS
7 9 (1.65%) Linux
8 7 (1.29%) Windows Server 2016
9 6 (1.10%) Windows 7
9 6 (1.10%) Windows 8
10 5 (0.92%) Windows Server 2019
11 2 (0.37%) AIX
11 2 (0.37%) Windows Server 2012
Processes & Methodologies
1 190 (34.93%) Customer Service
2 168 (30.88%) Problem-Solving
3 74 (13.60%) ITIL
4 66 (12.13%) Service Delivery
5 47 (8.64%) ITSM
6 41 (7.54%) Continuous Improvement
7 32 (5.88%) Cybersecurity
8 31 (5.70%) Problem Management
8 31 (5.70%) Project Delivery
9 30 (5.51%) Root Cause Analysis
10 29 (5.33%) Logistics
11 28 (5.15%) Mentoring
12 26 (4.78%) Time Management
13 25 (4.60%) Disaster Recovery
14 24 (4.41%) Collaborative Culture
14 24 (4.41%) Computer Science
15 23 (4.23%) Customer Experience
15 23 (4.23%) Project Management
15 23 (4.23%) Service Management
16 22 (4.04%) Incident Management
Programming Languages
1 34 (6.25%) PowerShell
2 14 (2.57%) SQL
3 9 (1.65%) JavaScript
4 5 (0.92%) Python
5 4 (0.74%) VBScript
6 2 (0.37%) Ruby
Qualifications
1 44 (8.09%) Degree
2 29 (5.33%) DBS Check
3 27 (4.96%) Microsoft Certification
4 24 (4.41%) Security Cleared
5 16 (2.94%) A+ Certification
6 15 (2.76%) SC Cleared
7 8 (1.47%) Computer Science Degree
8 6 (1.10%) CCNA
8 6 (1.10%) Cisco Certification
8 6 (1.10%) HND
9 3 (0.55%) ITIL Foundation Certificate
9 3 (0.55%) NVQ Level 3
10 1 (0.18%) Azure Certification
10 1 (0.18%) HP APS
10 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 58 (10.66%) SLA
2 11 (2.02%) GDPR
3 10 (1.84%) Cyber Essentials
4 3 (0.55%) QA
5 2 (0.37%) Accessibility
5 2 (0.37%) Cyber Essentials PLUS
5 2 (0.37%) ISO/IEC 27001
System Software
1 167 (30.70%) Active Directory
2 39 (7.17%) Hyper-V
3 30 (5.51%) VMware Infrastructure
4 9 (1.65%) Firmware
5 7 (1.29%) BitLocker
5 7 (1.29%) Virtual Desktop
6 3 (0.55%) Terminal Services
7 2 (0.37%) vSphere
7 2 (0.37%) XenApp
8 1 (0.18%) Terminal Server
Systems Management
1 87 (15.99%) Microsoft Intune
2 27 (4.96%) SCCM
3 9 (1.65%) Autotask
3 9 (1.65%) FortiGate
4 8 (1.47%) Jamf Pro
5 2 (0.37%) Netcool
Vendors
1 320 (58.82%) Microsoft
2 41 (7.54%) VMware
3 34 (6.25%) Cisco
4 30 (5.51%) ServiceNow
5 29 (5.33%) Fortinet
6 26 (4.78%) SonicWALL
7 18 (3.31%) Meraki
8 13 (2.39%) Apple
9 12 (2.21%) Google
10 11 (2.02%) Ubiquiti
11 10 (1.84%) Draytek
11 10 (1.84%) Veeam
12 8 (1.47%) SolarWinds
13 7 (1.29%) Citrix
13 7 (1.29%) HP
14 6 (1.10%) Datto
14 6 (1.10%) Freshdesk
15 5 (0.92%) Palo Alto
15 5 (0.92%) Remedy
15 5 (0.92%) Sophos