2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 24 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 May 2026
Same period 2025 Same period 2024
Rank 283 289 319
Rank change year-on-year +6 +30 +34
Permanent jobs requiring a 2nd Line Support 546 420 715
As % of all permanent jobs in England 0.66% 1.10% 0.84%
As % of the Job Titles category 0.71% 1.22% 0.88%
Number of salaries quoted 483 400 663
10th Percentile £27,000 £26,500 £26,000
25th Percentile £29,000 £28,750 £27,750
Median annual salary (50th Percentile) £32,500 £31,500 £31,250
Median % change year-on-year +3.17% +0.80% -2.34%
75th Percentile £37,500 £35,250 £36,250
90th Percentile £42,000 £40,025 £40,000
UK median annual salary £32,250 £31,500 £31,000
% change year-on-year +2.38% +1.61% -1.59%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,318 34,317 80,969
% of permanent jobs with a recognized job title 93.37% 89.54% 94.58%
Number of salaries quoted 52,516 19,695 61,369
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,125
Median annual salary (50th Percentile) £55,250 £57,500 £53,000
Median % change year-on-year -3.91% +8.49% -12.83%
75th Percentile £75,000 £77,750 £71,250
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 24 May 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 24 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +89 187 £31,000 -1.59% 18
North of England +5 123 £30,000 -1.64% 9
London 0 88 £36,000 -10.00% 12
North West +36 62 £30,000 -10.45% 4
Midlands -69 60 £32,000 +4.92% 9
Yorkshire -31 57 £26,750 -7.76% 4
East of England -5 53 £35,000 +16.67% 10
South West -116 35 £34,500 +9.52% 3
West Midlands -42 32 £31,000 +1.64% 5
East Midlands -63 24 £26,750 -15.08% 4
North East -45 4 £26,000 -18.75% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 24 May 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 290 (53.11%) Microsoft
2 287 (52.56%) Microsoft 365
3 277 (50.73%) Windows
4 184 (33.70%) Active Directory
5 163 (29.85%) Problem-Solving
6 158 (28.94%) Customer Service
7 153 (28.02%) Azure
8 131 (23.99%) Windows Server
9 107 (19.60%) Firewall
10 96 (17.58%) Microsoft Exchange
11 93 (17.03%) Entra ID
12 90 (16.48%) VPN
13 88 (16.12%) DHCP
13 88 (16.12%) DNS
14 82 (15.02%) Windows 10
15 80 (14.65%) Microsoft Intune
16 78 (14.29%) Wi-Fi
17 75 (13.74%) SharePoint
18 73 (13.37%) ITIL
19 70 (12.82%) SLA
20 67 (12.27%) Microsoft Office
21 63 (11.54%) WAN
22 56 (10.26%) LAN
23 55 (10.07%) VoIP
24 53 (9.71%) PowerShell
25 50 (9.16%) Degree
25 50 (9.16%) TCP/IP
26 47 (8.61%) Hyper-V
27 45 (8.24%) Continuous Improvement
28 43 (7.88%) Mac OS

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 96 (17.58%) Microsoft Exchange
2 75 (13.74%) SharePoint
3 5 (0.92%) Confluence
4 3 (0.55%) IIS
Applications
1 67 (12.27%) Microsoft Office
2 11 (2.01%) Microsoft Excel
3 8 (1.47%) Microsoft PowerPoint
Business Applications
1 5 (0.92%) Dynamics NAV
2 2 (0.37%) Dynamics CRM
3 1 (0.18%) Alphatax
Cloud Services
1 287 (52.56%) Microsoft 365
2 153 (28.02%) Azure
3 93 (17.03%) Entra ID
4 28 (5.13%) AWS
5 26 (4.76%) Google Workspace
6 21 (3.85%) OneDrive
7 19 (3.48%) Power Platform
8 8 (1.47%) PowerApps
9 7 (1.28%) Mimecast
9 7 (1.28%) SaaS
10 5 (0.92%) GCP
11 4 (0.73%) Dynamics 365
12 3 (0.55%) Datadog
12 3 (0.55%) IaaS
12 3 (0.55%) Microsoft Copilot
12 3 (0.55%) PaaS
12 3 (0.55%) Power Automate
13 2 (0.37%) Azure Storage
14 1 (0.18%) Amazon EC2
14 1 (0.18%) Azure Logic Apps
Communications & Networking
1 107 (19.60%) Firewall
2 90 (16.48%) VPN
3 88 (16.12%) DHCP
3 88 (16.12%) DNS
4 78 (14.29%) Wi-Fi
5 63 (11.54%) WAN
6 56 (10.26%) LAN
7 55 (10.07%) VoIP
8 50 (9.16%) TCP/IP
9 43 (7.88%) VLAN
10 19 (3.48%) Wireless
11 9 (1.65%) Unified Communications
12 8 (1.47%) Broadband
12 8 (1.47%) DECT
12 8 (1.47%) DSL
12 8 (1.47%) PBX
12 8 (1.47%) Remote Desktop
12 8 (1.47%) Wireshark
13 6 (1.10%) ADSL
14 5 (0.92%) IPsec
Database & Business Intelligence
1 19 (3.48%) SQL Server
2 8 (1.47%) Power BI
3 3 (0.55%) Relational Database
4 2 (0.37%) Azure SQL Database
4 2 (0.37%) Crystal Reports
5 1 (0.18%) Amazon RDS
Development Applications
1 21 (3.85%) JIRA
2 3 (0.55%) Git
General
1 159 (29.12%) Social Skills
2 37 (6.78%) Telecoms
3 24 (4.40%) Finance
4 22 (4.03%) Law
5 17 (3.11%) Legal
5 17 (3.11%) Retail
6 14 (2.56%) Manufacturing
6 14 (2.56%) Marketing
7 13 (2.38%) Organisational Skills
8 8 (1.47%) Documentation Skills
9 6 (1.10%) Advertising
9 6 (1.10%) Analytical Skills
9 6 (1.10%) Electronics
9 6 (1.10%) Public Sector
10 5 (0.92%) Inclusion and Diversity
11 4 (0.73%) Back Office
11 4 (0.73%) Billing
12 3 (0.55%) Banking
13 2 (0.37%) Military
14 1 (0.18%) Social Housing
Libraries, Frameworks & Software Standards
1 1 (0.18%) Web Services
Miscellaneous
1 54 (9.89%) Driving Licence
2 21 (3.85%) Onboarding
3 16 (2.93%) Self-Motivation
4 14 (2.56%) EPoS
5 11 (2.01%) IoT
6 8 (1.47%) Web Conferencing
7 6 (1.10%) Hybrid Cloud
8 5 (0.92%) Mobile App
8 5 (0.92%) Video\Live Streaming
9 4 (0.73%) Video Conferencing
9 4 (0.73%) Wiki
10 3 (0.55%) iSeries
11 2 (0.37%) Housing Association
11 2 (0.37%) Low-Code
12 1 (0.18%) CCTV
12 1 (0.18%) Data Centre
12 1 (0.18%) Fat Client
12 1 (0.18%) iPhone
12 1 (0.18%) NHS
12 1 (0.18%) Smartphone
Operating Systems
1 277 (50.73%) Windows
2 131 (23.99%) Windows Server
3 82 (15.02%) Windows 10
4 43 (7.88%) Mac OS
5 33 (6.04%) Windows Server 2019
6 32 (5.86%) Windows Server 2016
7 26 (4.76%) Android
8 21 (3.85%) Apple iOS
9 20 (3.66%) Windows Server 2012
10 7 (1.28%) Linux
11 1 (0.18%) AIX
11 1 (0.18%) Mac OS X
11 1 (0.18%) VMS
11 1 (0.18%) Windows 7
11 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 163 (29.85%) Problem-Solving
2 158 (28.94%) Customer Service
3 73 (13.37%) ITIL
4 45 (8.24%) Continuous Improvement
5 38 (6.96%) Service Delivery
6 33 (6.04%) Cybersecurity
6 33 (6.04%) ITSM
6 33 (6.04%) Mentoring
7 31 (5.68%) Service Management
8 24 (4.40%) Incident Management
9 22 (4.03%) Change Management
9 22 (4.03%) Computer Science
10 21 (3.85%) Remote Monitoring and Management
11 20 (3.66%) Time Management
12 19 (3.48%) Problem Management
13 18 (3.30%) Customer Experience
14 17 (3.11%) Project Management
15 16 (2.93%) Asset Management
15 16 (2.93%) Mobile Device Management
15 16 (2.93%) User Experience
Programming Languages
1 53 (9.71%) PowerShell
2 18 (3.30%) SQL
3 9 (1.65%) Python
4 4 (0.73%) JavaScript
5 3 (0.55%) T-SQL
6 2 (0.37%) VBScript
Qualifications
1 50 (9.16%) Degree
2 30 (5.49%) Microsoft Certification
3 20 (3.66%) A+ Certification
4 16 (2.93%) Security Cleared
5 15 (2.75%) SC Cleared
6 12 (2.20%) DBS Check
7 8 (1.47%) Computer Science Degree
8 5 (0.92%) CompTIA Security+
8 5 (0.92%) ITIL Foundation Certificate
9 4 (0.73%) HND
9 4 (0.73%) NVQ Level 3
10 2 (0.37%) HP APS
10 2 (0.37%) Network+ Certification
11 1 (0.18%) BPSS Clearance
11 1 (0.18%) CCA
11 1 (0.18%) CCNA
11 1 (0.18%) Cisco Certification
11 1 (0.18%) Citrix Certification
11 1 (0.18%) MCSE
Quality Assurance & Compliance
1 70 (12.82%) SLA
2 11 (2.01%) Cyber Essentials
3 4 (0.73%) ISO/IEC 27001
3 4 (0.73%) NIST
4 3 (0.55%) Accessibility
4 3 (0.55%) GDPR
4 3 (0.55%) QA
5 1 (0.18%) PCI DSS
System Software
1 184 (33.70%) Active Directory
2 47 (8.61%) Hyper-V
3 16 (2.93%) VMware Infrastructure
4 14 (2.56%) Virtual Desktop
5 9 (1.65%) BitLocker
6 3 (0.55%) Terminal Services
7 1 (0.18%) Firmware
Systems Management
1 80 (14.65%) Microsoft Intune
2 25 (4.58%) SCCM
3 16 (2.93%) Active Directory Federation Services
4 11 (2.01%) Autotask
5 6 (1.10%) FortiGate
6 5 (0.92%) Jamf Pro
7 4 (0.73%) ZABBIX
8 1 (0.18%) AirWatch
8 1 (0.18%) EMC NetWorker
8 1 (0.18%) Netcool
Vendors
1 290 (53.11%) Microsoft
2 25 (4.58%) Google
3 21 (3.85%) VMware
4 19 (3.48%) Meraki
5 18 (3.30%) Cisco
6 17 (3.11%) Apple
7 12 (2.20%) ServiceNow
8 11 (2.01%) SolarWinds
9 10 (1.83%) Fortinet
9 10 (1.83%) HP
9 10 (1.83%) Palo Alto
10 8 (1.47%) Qualys
10 8 (1.47%) Sophos
10 8 (1.47%) Ubiquiti
11 7 (1.28%) SonicWALL
11 7 (1.28%) Veeam
12 6 (1.10%) Samsung
12 6 (1.10%) TP-LINK
13 4 (0.73%) Aruba
14 3 (0.55%) Acronis