2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 24 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Jul 2026
Same period 2025 Same period 2024
Rank 308 251 347
Rank change year-on-year -57 +96 -39
Permanent jobs requiring a 2nd Line Support 547 549 598
As % of all permanent jobs in England 0.61% 1.27% 0.75%
As % of the Job Titles category 0.65% 1.40% 0.79%
Number of salaries quoted 467 521 518
10th Percentile £27,500 £26,750 £26,250
25th Percentile £29,750 £28,750 £27,750
Median annual salary (50th Percentile) £32,500 £31,500 £32,000
Median % change year-on-year +3.17% -1.56% -1.54%
75th Percentile £38,375 £35,125 £37,000
90th Percentile £42,500 £40,000 £40,000
UK median annual salary £32,500 £31,500 £31,250
% change year-on-year +3.17% +0.80% -3.85%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 84,123 39,251 75,359
% of permanent jobs with a recognized job title 94.40% 90.71% 94.62%
Number of salaries quoted 59,120 23,732 53,784
10th Percentile £30,000 £28,750 £29,750
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,578 £75,000 £71,650
90th Percentile £97,500 £97,500 £91,250
UK median annual salary £55,000 £55,000 £54,389
% change year-on-year - +1.12% -9.35%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 24 July 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 24 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +67 173 £30,000 -4.76% 20
North of England -6 114 £31,500 -1.56% 7
London +4 87 £36,000 -0.69% 11
East of England +6 70 £35,000 +18.64% 12
Midlands -93 68 £32,000 +4.92% 12
North West +28 64 £31,500 -5.97% 1
Yorkshire -27 50 £35,000 +20.69% 6
East Midlands -73 40 £35,000 +18.64% 6
South West -139 35 £35,000 +11.11% 6
West Midlands -70 28 £32,000 +4.92% 6
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 24 July 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 312 (57.04%) Microsoft
2 304 (55.58%) Microsoft 365
3 278 (50.82%) Windows
4 182 (33.27%) Customer Service
5 179 (32.72%) Active Directory
6 164 (29.98%) Problem-Solving
7 138 (25.23%) Azure
8 123 (22.49%) Windows Server
9 113 (20.66%) Firewall
10 102 (18.65%) Microsoft Exchange
11 98 (17.92%) Entra ID
12 89 (16.27%) DNS
13 88 (16.09%) ITIL
14 86 (15.72%) Microsoft Intune
15 85 (15.54%) DHCP
16 82 (14.99%) SharePoint
17 74 (13.53%) Windows 10
18 73 (13.35%) SLA
19 64 (11.70%) Service Delivery
19 64 (11.70%) VPN
20 62 (11.33%) Wi-Fi
21 61 (11.15%) Microsoft Office
22 55 (10.05%) TCP/IP
23 53 (9.69%) PowerShell
24 50 (9.14%) ITSM
25 48 (8.78%) Degree
25 48 (8.78%) Hyper-V
26 41 (7.50%) Continuous Improvement
27 39 (7.13%) VoIP
28 35 (6.40%) VLAN

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 102 (18.65%) Microsoft Exchange
2 82 (14.99%) SharePoint
3 4 (0.73%) Confluence
4 3 (0.55%) IIS
5 2 (0.37%) Exchange Server 2007
5 2 (0.37%) Exchange Server 2010
5 2 (0.37%) Exchange Server 2013
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 61 (11.15%) Microsoft Office
2 14 (2.56%) Microsoft Excel
3 9 (1.65%) Microsoft PowerPoint
Business Applications
1 6 (1.10%) Dynamics NAV
2 5 (0.91%) Remedy ITSM
3 1 (0.18%) Alphatax
Cloud Services
1 304 (55.58%) Microsoft 365
2 138 (25.23%) Azure
3 98 (17.92%) Entra ID
4 21 (3.84%) OneDrive
4 21 (3.84%) Power Platform
5 18 (3.29%) AWS
6 15 (2.74%) Google Workspace
7 10 (1.83%) SaaS
8 8 (1.46%) PowerApps
9 7 (1.28%) Dynamics 365
10 6 (1.10%) Mimecast
11 4 (0.73%) GCP
12 3 (0.55%) IaaS
12 3 (0.55%) Microsoft Copilot
12 3 (0.55%) PaaS
12 3 (0.55%) Power Automate
13 2 (0.37%) Amazon EC2
13 2 (0.37%) Azure Storage
13 2 (0.37%) Virtual Private Cloud
14 1 (0.18%) Datadog
Communications & Networking
1 113 (20.66%) Firewall
2 89 (16.27%) DNS
3 85 (15.54%) DHCP
4 64 (11.70%) VPN
5 62 (11.33%) Wi-Fi
6 55 (10.05%) TCP/IP
7 39 (7.13%) VoIP
8 35 (6.40%) VLAN
9 32 (5.85%) WAN
10 30 (5.48%) LAN
11 9 (1.65%) Wireless
12 8 (1.46%) Broadband
13 5 (0.91%) ADSL
13 5 (0.91%) IPsec
13 5 (0.91%) Remote Desktop
14 4 (0.73%) DECT
14 4 (0.73%) DSL
14 4 (0.73%) Internet
14 4 (0.73%) Unified Communications
14 4 (0.73%) Wireshark
Database & Business Intelligence
1 10 (1.83%) Power BI
1 10 (1.83%) SQL Server
2 2 (0.37%) Crystal Reports
3 1 (0.18%) Azure SQL Database
3 1 (0.18%) Relational Database
Development Applications
1 21 (3.84%) JIRA
2 1 (0.18%) Carbide.c++
2 1 (0.18%) Git
General
1 158 (28.88%) Social Skills
2 25 (4.57%) Legal
3 22 (4.02%) Law
4 21 (3.84%) Finance
5 19 (3.47%) Telecoms
6 15 (2.74%) Analytical Skills
7 13 (2.38%) Documentation Skills
7 13 (2.38%) Retail
8 8 (1.46%) Advertising
8 8 (1.46%) Organisational Skills
9 7 (1.28%) Inclusion and Diversity
9 7 (1.28%) Manufacturing
10 6 (1.10%) Billing
11 4 (0.73%) Electronics
11 4 (0.73%) Marketing
11 4 (0.73%) Public Sector
12 2 (0.37%) Military
13 1 (0.18%) Aerospace
13 1 (0.18%) Back Office
13 1 (0.18%) Banking
Libraries, Frameworks & Software Standards
1 6 (1.10%) REST
1 6 (1.10%) SOAP
2 1 (0.18%) Web Services
Miscellaneous
1 57 (10.42%) Driving Licence
2 26 (4.75%) Onboarding
3 10 (1.83%) Self-Motivation
4 7 (1.28%) iPhone
5 6 (1.10%) CMDB
5 6 (1.10%) EPoS
5 6 (1.10%) Hybrid Cloud
6 5 (0.91%) Smartphone
6 5 (0.91%) Video Conferencing
7 4 (0.73%) IoT
7 4 (0.73%) Mobile App
7 4 (0.73%) Video\Live Streaming
7 4 (0.73%) Web Conferencing
7 4 (0.73%) Wiki
8 3 (0.55%) iSeries
9 2 (0.37%) Housing Association
10 1 (0.18%) Blackberry
10 1 (0.18%) iPad
10 1 (0.18%) NHS
10 1 (0.18%) Replication
Operating Systems
1 278 (50.82%) Windows
2 123 (22.49%) Windows Server
3 74 (13.53%) Windows 10
4 31 (5.67%) Mac OS
5 29 (5.30%) Android
6 19 (3.47%) Apple iOS
7 17 (3.11%) Windows Server 2016
8 16 (2.93%) Windows Server 2019
9 11 (2.01%) Windows Server 2012
10 9 (1.65%) Linux
11 3 (0.55%) Windows 7
12 2 (0.37%) AIX
12 2 (0.37%) Windows 8
13 1 (0.18%) Mac OS X
13 1 (0.18%) VMS
13 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 182 (33.27%) Customer Service
2 164 (29.98%) Problem-Solving
3 88 (16.09%) ITIL
4 64 (11.70%) Service Delivery
5 50 (9.14%) ITSM
6 41 (7.50%) Continuous Improvement
7 34 (6.22%) Problem Management
8 31 (5.67%) Mentoring
9 30 (5.48%) Cybersecurity
9 30 (5.48%) Root Cause Analysis
9 30 (5.48%) Service Management
10 29 (5.30%) Customer Experience
11 28 (5.12%) Incident Management
12 26 (4.75%) Project Delivery
12 26 (4.75%) Project Management
13 24 (4.39%) Computer Science
14 23 (4.20%) User Experience
15 22 (4.02%) Time Management
16 21 (3.84%) Logistics
17 20 (3.66%) Collaborative Culture
Programming Languages
1 53 (9.69%) PowerShell
2 18 (3.29%) SQL
3 10 (1.83%) JavaScript
4 9 (1.65%) Python
5 4 (0.73%) VBScript
6 2 (0.37%) T-SQL
Qualifications
1 48 (8.78%) Degree
2 27 (4.94%) Microsoft Certification
3 22 (4.02%) DBS Check
4 20 (3.66%) Security Cleared
5 17 (3.11%) A+ Certification
6 12 (2.19%) SC Cleared
7 8 (1.46%) Computer Science Degree
8 6 (1.10%) HND
9 4 (0.73%) ITIL Foundation Certificate
9 4 (0.73%) NVQ Level 3
10 2 (0.37%) HP APS
11 1 (0.18%) BPSS Clearance
Quality Assurance & Compliance
1 73 (13.35%) SLA
2 4 (0.73%) Cyber Essentials
3 3 (0.55%) GDPR
4 2 (0.37%) Accessibility
5 1 (0.18%) PCI DSS
System Software
1 179 (32.72%) Active Directory
2 48 (8.78%) Hyper-V
3 23 (4.20%) VMware Infrastructure
4 12 (2.19%) Virtual Desktop
5 8 (1.46%) BitLocker
6 6 (1.10%) Firmware
7 3 (0.55%) Terminal Services
8 1 (0.18%) Terminal Server
Systems Management
1 86 (15.72%) Microsoft Intune
2 33 (6.03%) SCCM
3 13 (2.38%) Autotask
4 10 (1.83%) FortiGate
5 7 (1.28%) Active Directory Federation Services
6 4 (0.73%) ZABBIX
7 3 (0.55%) Jamf Pro
8 2 (0.37%) Netcool
Vendors
1 312 (57.04%) Microsoft
2 33 (6.03%) Cisco
3 29 (5.30%) VMware
4 28 (5.12%) ServiceNow
5 24 (4.39%) Meraki
6 17 (3.11%) Fortinet
6 17 (3.11%) SonicWALL
7 14 (2.56%) Google
8 12 (2.19%) SolarWinds
9 11 (2.01%) Ubiquiti
10 9 (1.65%) Veeam
11 8 (1.46%) HP
11 8 (1.46%) Palo Alto
11 8 (1.46%) Qualys
11 8 (1.46%) Sophos
12 6 (1.10%) Freshdesk
12 6 (1.10%) TP-LINK
13 5 (0.91%) ConnectWise
13 5 (0.91%) Datto
13 5 (0.91%) Remedy