2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 25 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Apr 2026
Same period 2025 Same period 2024
Rank 265 303 311
Rank change year-on-year +38 +8 +48
Permanent jobs requiring a 2nd Line Support 556 364 737
As % of all permanent jobs in England 0.71% 0.97% 0.89%
As % of the Job Titles category 0.76% 1.09% 0.94%
Number of salaries quoted 499 346 683
10th Percentile £26,625 £26,750 £26,000
25th Percentile £28,750 £29,000 £27,500
Median annual salary (50th Percentile) £32,500 £32,000 £31,000
Median % change year-on-year +1.56% +3.23% -1.59%
75th Percentile £37,500 £37,250 £35,375
90th Percentile £42,500 £42,500 £40,000
UK median annual salary £32,250 £32,000 £30,500
% change year-on-year +0.78% +4.92% -3.17%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 72,973 33,444 78,399
% of permanent jobs with a recognized job title 92.76% 88.88% 94.45%
Number of salaries quoted 47,795 21,436 59,944
10th Percentile £30,000 £30,750 £28,500
25th Percentile £40,000 £42,500 £38,000
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -10.84%
75th Percentile £75,000 £78,750 £72,433
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £53,000
% change year-on-year -8.33% +13.21% -11.67%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 25 April 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 25 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +81 189 £31,500 -1.56% 28
North of England -3 113 £30,000 -1.64% 12
London +8 82 £40,000 - 11
Midlands -44 82 £32,000 +4.92% 17
North West +1 58 £30,000 -10.45% 6
Yorkshire -44 51 £26,750 -7.76% 4
East of England -19 47 £35,000 +9.38% 11
South West -83 43 £33,000 +4.76% 9
West Midlands -13 41 £32,000 +4.92% 9
East Midlands -72 36 £27,000 -14.29% 8
North East -47 4 £26,000 -18.75% 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 25 April 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 303 (54.50%) Microsoft
2 296 (53.24%) Microsoft 365
3 286 (51.44%) Windows
4 198 (35.61%) Active Directory
5 180 (32.37%) Problem-Solving
6 158 (28.42%) Customer Service
7 156 (28.06%) Azure
8 150 (26.98%) Windows Server
9 116 (20.86%) Firewall
10 104 (18.71%) VPN
11 100 (17.99%) DNS
12 98 (17.63%) DHCP
13 96 (17.27%) Microsoft Exchange
14 90 (16.19%) Windows 10
15 84 (15.11%) Entra ID
15 84 (15.11%) Wi-Fi
16 81 (14.57%) Microsoft Intune
17 80 (14.39%) ITIL
18 72 (12.95%) SLA
19 70 (12.59%) Microsoft Office
20 69 (12.41%) SharePoint
21 65 (11.69%) TCP/IP
22 63 (11.33%) WAN
23 59 (10.61%) Hyper-V
24 58 (10.43%) VoIP
25 57 (10.25%) LAN
26 49 (8.81%) VLAN
27 48 (8.63%) Degree
28 47 (8.45%) Mac OS
28 47 (8.45%) PowerShell

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 96 (17.27%) Microsoft Exchange
2 69 (12.41%) SharePoint
3 6 (1.08%) Confluence
4 3 (0.54%) IIS
Applications
1 70 (12.59%) Microsoft Office
2 9 (1.62%) Microsoft Excel
3 8 (1.44%) Microsoft PowerPoint
Business Applications
1 5 (0.90%) Dynamics CRM
1 5 (0.90%) Dynamics NAV
2 1 (0.18%) Alphatax
Cloud Services
1 296 (53.24%) Microsoft 365
2 156 (28.06%) Azure
3 84 (15.11%) Entra ID
4 34 (6.12%) Google Workspace
5 27 (4.86%) AWS
6 19 (3.42%) OneDrive
7 16 (2.88%) SaaS
8 13 (2.34%) Power Platform
9 8 (1.44%) PowerApps
10 7 (1.26%) Mimecast
11 5 (0.90%) GCP
12 4 (0.72%) Power Automate
13 3 (0.54%) Datadog
13 3 (0.54%) IaaS
13 3 (0.54%) Microsoft Copilot
13 3 (0.54%) PaaS
14 1 (0.18%) Azure Logic Apps
14 1 (0.18%) Azure Storage
14 1 (0.18%) Dynamics 365
Communications & Networking
1 116 (20.86%) Firewall
2 104 (18.71%) VPN
3 100 (17.99%) DNS
4 98 (17.63%) DHCP
5 84 (15.11%) Wi-Fi
6 65 (11.69%) TCP/IP
7 63 (11.33%) WAN
8 58 (10.43%) VoIP
9 57 (10.25%) LAN
10 49 (8.81%) VLAN
11 26 (4.68%) Wireless
12 15 (2.70%) Remote Desktop
13 12 (2.16%) Unified Communications
14 10 (1.80%) DECT
14 10 (1.80%) DSL
14 10 (1.80%) PBX
14 10 (1.80%) Wireshark
15 8 (1.44%) Broadband
16 7 (1.26%) IPsec
17 6 (1.08%) ADSL
Database & Business Intelligence
1 23 (4.14%) SQL Server
2 5 (0.90%) Power BI
3 3 (0.54%) Amazon RDS
3 3 (0.54%) MySQL
3 3 (0.54%) Relational Database
4 2 (0.36%) Azure SQL Database
4 2 (0.36%) Crystal Reports
Development Applications
1 25 (4.50%) JIRA
2 3 (0.54%) Git
General
1 181 (32.55%) Social Skills
2 35 (6.29%) Telecoms
3 27 (4.86%) Law
4 24 (4.32%) Finance
5 23 (4.14%) Retail
6 17 (3.06%) Marketing
7 16 (2.88%) Analytical Skills
8 13 (2.34%) Manufacturing
8 13 (2.34%) Organisational Skills
9 12 (2.16%) Legal
10 8 (1.44%) Advertising
10 8 (1.44%) Documentation Skills
11 7 (1.26%) Electronics
11 7 (1.26%) Public Sector
12 4 (0.72%) Back Office
12 4 (0.72%) Banking
12 4 (0.72%) Inclusion and Diversity
13 2 (0.36%) Dutch Language
13 2 (0.36%) Military
13 2 (0.36%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.18%) Web Services
Miscellaneous
1 64 (11.51%) Driving Licence
2 31 (5.58%) Onboarding
3 14 (2.52%) EPoS
3 14 (2.52%) Self-Motivation
4 12 (2.16%) IoT
5 10 (1.80%) Web Conferencing
6 6 (1.08%) Hybrid Cloud
6 6 (1.08%) Mobile App
6 6 (1.08%) Video\Live Streaming
7 5 (0.90%) Video Conferencing
8 4 (0.72%) Wiki
9 3 (0.54%) iPhone
10 2 (0.36%) Data Centre
10 2 (0.36%) Housing Association
10 2 (0.36%) iPad
10 2 (0.36%) iSeries
10 2 (0.36%) Low-Code
11 1 (0.18%) Educational Technology
11 1 (0.18%) Fat Client
11 1 (0.18%) Smartphone
Operating Systems
1 286 (51.44%) Windows
2 150 (26.98%) Windows Server
3 90 (16.19%) Windows 10
4 47 (8.45%) Mac OS
5 38 (6.83%) Windows Server 2019
6 34 (6.12%) Windows Server 2016
7 26 (4.68%) Android
8 24 (4.32%) Apple iOS
9 22 (3.96%) Windows Server 2012
10 12 (2.16%) Linux
11 1 (0.18%) Mac OS X
11 1 (0.18%) VMS
11 1 (0.18%) Windows 7
11 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 180 (32.37%) Problem-Solving
2 158 (28.42%) Customer Service
3 80 (14.39%) ITIL
4 46 (8.27%) Continuous Improvement
4 46 (8.27%) Mentoring
5 40 (7.19%) ITSM
6 39 (7.01%) Service Delivery
7 34 (6.12%) Cybersecurity
8 31 (5.58%) Service Management
9 22 (3.96%) ERP
10 21 (3.78%) Change Management
10 21 (3.78%) Remote Monitoring and Management
11 20 (3.60%) Computer Science
11 20 (3.60%) Incident Management
11 20 (3.60%) Root Cause Analysis
11 20 (3.60%) Time Management
12 19 (3.42%) Asset Management
12 19 (3.42%) Mobile Device Management
13 17 (3.06%) Problem Management
14 16 (2.88%) Logistics
Programming Languages
1 47 (8.45%) PowerShell
2 32 (5.76%) SQL
3 8 (1.44%) Python
4 7 (1.26%) C#
4 7 (1.26%) T-SQL
5 4 (0.72%) JavaScript
Qualifications
1 48 (8.63%) Degree
2 31 (5.58%) Microsoft Certification
3 18 (3.24%) A+ Certification
4 13 (2.34%) Security Cleared
5 12 (2.16%) SC Cleared
6 10 (1.80%) Computer Science Degree
6 10 (1.80%) DBS Check
6 10 (1.80%) ITIL Foundation Certificate
7 5 (0.90%) CompTIA Security+
8 4 (0.72%) BPSS Clearance
8 4 (0.72%) CCNA
8 4 (0.72%) Cisco Certification
8 4 (0.72%) Microsoft Certified Professional
8 4 (0.72%) NVQ Level 3
9 3 (0.54%) CCA
9 3 (0.54%) Citrix Certification
9 3 (0.54%) MCSE
9 3 (0.54%) Network+ Certification
10 2 (0.36%) Azure Certification
10 2 (0.36%) MCSA
Quality Assurance & Compliance
1 72 (12.95%) SLA
2 11 (1.98%) Cyber Essentials
3 10 (1.80%) QA
4 4 (0.72%) ISO/IEC 27001
4 4 (0.72%) NIST
5 3 (0.54%) Accessibility
5 3 (0.54%) GDPR
6 1 (0.18%) PCI DSS
System Software
1 198 (35.61%) Active Directory
2 59 (10.61%) Hyper-V
3 23 (4.14%) VMware Infrastructure
4 15 (2.70%) Virtual Desktop
5 7 (1.26%) BitLocker
6 3 (0.54%) Terminal Services
Systems Management
1 81 (14.57%) Microsoft Intune
2 21 (3.78%) SCCM
3 18 (3.24%) Active Directory Federation Services
4 11 (1.98%) Autotask
5 7 (1.26%) Jamf Pro
6 4 (0.72%) ZABBIX
7 2 (0.36%) FortiGate
8 1 (0.18%) AirWatch
8 1 (0.18%) EMC NetWorker
Vendors
1 303 (54.50%) Microsoft
2 32 (5.76%) Google
2 32 (5.76%) VMware
3 20 (3.60%) Apple
4 19 (3.42%) Cisco
4 19 (3.42%) Meraki
5 11 (1.98%) ServiceNow
5 11 (1.98%) Sophos
5 11 (1.98%) Veeam
6 10 (1.80%) Palo Alto
7 9 (1.62%) Fortinet
7 9 (1.62%) HP
7 9 (1.62%) SolarWinds
8 8 (1.44%) Qualys
9 6 (1.08%) Citrix
9 6 (1.08%) TP-LINK
9 6 (1.08%) Ubiquiti
10 5 (0.90%) Samsung
10 5 (0.90%) SonicWALL
11 4 (0.72%) ConnectWise