2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 20 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Aug 2026
Same period 2025 Same period 2024
Rank 310 234 358
Rank change year-on-year -76 +124 -65
Permanent jobs requiring a 2nd Line Support 565 582 484
As % of all permanent jobs in England 0.59% 1.33% 0.67%
As % of the Job Titles category 0.63% 1.47% 0.70%
Number of salaries quoted 483 552 398
10th Percentile £27,500 £26,750 £26,250
25th Percentile £29,750 £28,750 £28,430
Median annual salary (50th Percentile) £33,000 £31,500 £32,500
Median % change year-on-year +4.76% -3.08% -
75th Percentile £37,500 £35,125 £37,500
90th Percentile £41,750 £38,750 £42,500
UK median annual salary £33,000 £31,500 £32,250
% change year-on-year +4.76% -2.33% -0.77%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 89,484 39,616 68,834
% of permanent jobs with a recognized job title 94.04% 90.59% 95.00%
Number of salaries quoted 62,877 23,853 46,367
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,250 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 20 August 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 20 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +45 169 £30,000 -4.76% 15
North of England +3 121 £32,250 +0.78% 7
London -16 81 £36,000 +1.41% 9
Midlands -95 78 £32,500 +6.56% 10
East of England +9 77 £35,000 +18.64% 14
North West +23 67 £31,500 -5.97% 1
Yorkshire -24 54 £35,000 +20.69% 5
East Midlands -65 51 £32,000 +8.47% 3
South West -147 39 £35,000 +11.11% 2
West Midlands -78 27 £32,500 +6.56% 7
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 20 August 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 309 (54.69%) Microsoft
2 303 (53.63%) Microsoft 365
3 277 (49.03%) Windows
4 181 (32.04%) Customer Service
5 165 (29.20%) Problem-Solving
6 163 (28.85%) Active Directory
7 138 (24.42%) Azure
8 120 (21.24%) Windows Server
9 113 (20.00%) Microsoft Exchange
10 106 (18.76%) Firewall
11 105 (18.58%) Entra ID
12 89 (15.75%) DNS
13 87 (15.40%) SharePoint
14 83 (14.69%) ITIL
15 81 (14.34%) Microsoft Intune
16 77 (13.63%) DHCP
17 69 (12.21%) SLA
18 65 (11.50%) Service Delivery
18 65 (11.50%) Windows 10
19 61 (10.80%) TCP/IP
20 53 (9.38%) VPN
21 51 (9.03%) ITSM
22 48 (8.50%) Microsoft Office
23 46 (8.14%) Degree
23 46 (8.14%) Hyper-V
23 46 (8.14%) PowerShell
24 45 (7.96%) Wi-Fi
25 44 (7.79%) Continuous Improvement
26 40 (7.08%) Cisco
27 37 (6.55%) VMware

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (20.00%) Microsoft Exchange
2 87 (15.40%) SharePoint
3 6 (1.06%) Exchange Server 2007
3 6 (1.06%) Exchange Server 2010
3 6 (1.06%) Exchange Server 2013
4 5 (0.88%) IIS
5 3 (0.53%) Confluence
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 48 (8.50%) Microsoft Office
2 14 (2.48%) Microsoft Excel
3 8 (1.42%) Microsoft PowerPoint
Business Applications
1 5 (0.88%) Remedy ITSM
2 3 (0.53%) Dynamics NAV
Cloud Services
1 303 (53.63%) Microsoft 365
2 138 (24.42%) Azure
3 105 (18.58%) Entra ID
4 21 (3.72%) Power Platform
5 20 (3.54%) OneDrive
6 15 (2.65%) AWS
7 10 (1.77%) Google Workspace
7 10 (1.77%) SaaS
8 9 (1.59%) PowerApps
9 8 (1.42%) Dynamics 365
10 4 (0.71%) Power Automate
11 3 (0.53%) Microsoft Copilot
11 3 (0.53%) Mimecast
11 3 (0.53%) PaaS
12 2 (0.35%) Amazon EC2
12 2 (0.35%) Azure Storage
12 2 (0.35%) Virtual Private Cloud
13 1 (0.18%) Azure Logic Apps
13 1 (0.18%) GCP
13 1 (0.18%) IaaS
Communications & Networking
1 106 (18.76%) Firewall
2 89 (15.75%) DNS
3 77 (13.63%) DHCP
4 61 (10.80%) TCP/IP
5 53 (9.38%) VPN
6 45 (7.96%) Wi-Fi
7 29 (5.13%) VLAN
7 29 (5.13%) VoIP
8 22 (3.89%) WAN
9 20 (3.54%) LAN
10 12 (2.12%) Wireless
11 5 (0.88%) IPsec
11 5 (0.88%) SSL
12 4 (0.71%) Broadband
12 4 (0.71%) Internet
13 3 (0.53%) IP Telephony
13 3 (0.53%) NAS
13 3 (0.53%) Structured Cabling
14 2 (0.35%) ADSL
14 2 (0.35%) BGP
Database & Business Intelligence
1 9 (1.59%) Power BI
2 7 (1.24%) SQL Server
3 2 (0.35%) Crystal Reports
4 1 (0.18%) PostgreSQL
4 1 (0.18%) Relational Database
Development Applications
1 24 (4.25%) JIRA
2 1 (0.18%) Carbide.c++
General
1 168 (29.73%) Social Skills
2 31 (5.49%) Legal
3 25 (4.42%) Law
4 23 (4.07%) Analytical Skills
5 18 (3.19%) Finance
6 15 (2.65%) Organisational Skills
7 13 (2.30%) Documentation Skills
7 13 (2.30%) Retail
8 11 (1.95%) Telecoms
9 8 (1.42%) Advertising
9 8 (1.42%) Manufacturing
10 7 (1.24%) Inclusion and Diversity
11 6 (1.06%) Billing
12 4 (0.71%) Electronics
12 4 (0.71%) Public Sector
13 2 (0.35%) Marketing
13 2 (0.35%) Military
14 1 (0.18%) Aerospace
14 1 (0.18%) Back Office
14 1 (0.18%) Publishing
Libraries, Frameworks & Software Standards
1 8 (1.42%) REST
1 8 (1.42%) SOAP
Miscellaneous
1 56 (9.91%) Driving Licence
2 33 (5.84%) Onboarding
3 9 (1.59%) Self-Motivation
4 8 (1.42%) CMDB
4 8 (1.42%) Hybrid Cloud
5 6 (1.06%) EPoS
5 6 (1.06%) iPhone
6 5 (0.88%) Smartphone
6 5 (0.88%) Video Conferencing
7 3 (0.53%) Enterprise Software
7 3 (0.53%) iPad
7 3 (0.53%) iSeries
8 2 (0.35%) Housing Association
8 2 (0.35%) Wiki
9 1 (0.18%) Educational Technology
9 1 (0.18%) FMCG
9 1 (0.18%) IoT
9 1 (0.18%) Linux Command Line
9 1 (0.18%) Mobile App
9 1 (0.18%) NHS
Operating Systems
1 277 (49.03%) Windows
2 120 (21.24%) Windows Server
3 65 (11.50%) Windows 10
4 32 (5.66%) Mac OS
5 26 (4.60%) Android
6 15 (2.65%) Apple iOS
7 12 (2.12%) Linux
7 12 (2.12%) Windows Server 2016
8 10 (1.77%) Windows Server 2019
9 6 (1.06%) Windows 7
9 6 (1.06%) Windows 8
9 6 (1.06%) Windows Server 2012
10 2 (0.35%) AIX
Processes & Methodologies
1 181 (32.04%) Customer Service
2 165 (29.20%) Problem-Solving
3 83 (14.69%) ITIL
4 65 (11.50%) Service Delivery
5 51 (9.03%) ITSM
6 44 (7.79%) Continuous Improvement
7 35 (6.19%) Root Cause Analysis
8 34 (6.02%) Problem Management
8 34 (6.02%) Service Management
9 32 (5.66%) Mentoring
10 30 (5.31%) Project Delivery
11 29 (5.13%) Cybersecurity
12 27 (4.78%) Computer Science
12 27 (4.78%) Customer Experience
13 25 (4.42%) Project Management
14 24 (4.25%) Incident Management
14 24 (4.25%) Logistics
14 24 (4.25%) Time Management
15 21 (3.72%) Collaborative Culture
15 21 (3.72%) User Experience
Programming Languages
1 46 (8.14%) PowerShell
2 15 (2.65%) SQL
3 11 (1.95%) JavaScript
4 8 (1.42%) Python
5 4 (0.71%) VBScript
Qualifications
1 46 (8.14%) Degree
2 26 (4.60%) Microsoft Certification
3 25 (4.42%) DBS Check
4 23 (4.07%) Security Cleared
5 15 (2.65%) A+ Certification
6 14 (2.48%) SC Cleared
7 12 (2.12%) Computer Science Degree
8 6 (1.06%) HND
9 4 (0.71%) ITIL Foundation Certificate
9 4 (0.71%) NVQ Level 3
10 3 (0.53%) CCNA
10 3 (0.53%) Cisco Certification
11 2 (0.35%) HP APS
12 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 69 (12.21%) SLA
2 7 (1.24%) GDPR
3 6 (1.06%) Cyber Essentials
4 2 (0.35%) Accessibility
4 2 (0.35%) Cyber Essentials PLUS
5 1 (0.18%) PCI DSS
5 1 (0.18%) QA
System Software
1 163 (28.85%) Active Directory
2 46 (8.14%) Hyper-V
3 28 (4.96%) VMware Infrastructure
4 9 (1.59%) Virtual Desktop
5 7 (1.24%) BitLocker
6 6 (1.06%) Firmware
7 3 (0.53%) Terminal Services
8 2 (0.35%) vSphere
8 2 (0.35%) XenApp
9 1 (0.18%) Terminal Server
Systems Management
1 81 (14.34%) Microsoft Intune
2 29 (5.13%) SCCM
3 11 (1.95%) Autotask
4 10 (1.77%) FortiGate
5 7 (1.24%) Jamf Pro
6 3 (0.53%) Active Directory Federation Services
7 2 (0.35%) Netcool
7 2 (0.35%) ZABBIX
Vendors
1 309 (54.69%) Microsoft
2 40 (7.08%) Cisco
3 37 (6.55%) VMware
4 30 (5.31%) ServiceNow
5 28 (4.96%) Meraki
6 24 (4.25%) Fortinet
7 22 (3.89%) SonicWALL
8 13 (2.30%) Ubiquiti
9 10 (1.77%) Google
9 10 (1.77%) SolarWinds
9 10 (1.77%) Veeam
10 8 (1.42%) HP
11 7 (1.24%) Citrix
11 7 (1.24%) Draytek
11 7 (1.24%) Sophos
12 6 (1.06%) Freshdesk
12 6 (1.06%) Palo Alto
12 6 (1.06%) Qualys
12 6 (1.06%) TP-LINK
13 5 (0.88%) ConnectWise