2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 11 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Oct 2026
Same period 2025 Same period 2024
Rank 349 237 362
Rank change year-on-year -112 +125 -72
Permanent jobs requiring a 2nd Line Support 517 564 446
As % of all permanent jobs in England 0.50% 1.31% 0.69%
As % of the Job Titles category 0.54% 1.45% 0.72%
Number of salaries quoted 437 538 298
10th Percentile £28,000 £27,750 £26,645
25th Percentile £29,750 £29,000 £29,063
Median annual salary (50th Percentile) £33,500 £31,500 £33,500
Median % change year-on-year +6.35% -5.97% +3.08%
75th Percentile £38,750 £34,500 £38,750
90th Percentile £41,100 £38,750 £45,000
UK median annual salary £33,500 £31,500 £33,000
% change year-on-year +6.35% -4.55% +1.54%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,332 38,980 61,684
% of permanent jobs with a recognized job title 92.66% 90.58% 95.24%
Number of salaries quoted 67,219 23,193 35,285
10th Percentile £30,000 £28,000 £31,250
25th Percentile £41,000 £35,750 £41,250
Median annual salary (50th Percentile) £59,000 £55,000 £56,000
Median % change year-on-year +7.27% -1.79% -6.67%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,015 £53,500 £55,000
% change year-on-year +8.44% -2.73% -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 11 October 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 11 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -21 142 £30,500 -3.17% 13
North of England -7 118 £32,000 -0.78% 4
London -10 86 £36,000 - 20
Midlands -128 72 £32,500 +8.33% 2
East of England -14 70 £35,000 +18.64% 7
North West +20 68 £32,000 -1.54% 3
Yorkshire -24 50 £35,000 +16.67% 1
East Midlands -92 40 £35,000 +16.67% 1
West Midlands -80 32 £32,500 +4.84% 1
South West -148 29 £35,000 +11.11% 12
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 October 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 299 (57.83%) Microsoft
2 289 (55.90%) Microsoft 365
3 265 (51.26%) Windows
4 188 (36.36%) Customer Service
5 160 (30.95%) Problem-Solving
6 152 (29.40%) Active Directory
7 126 (24.37%) Azure
8 124 (23.98%) Entra ID
9 109 (21.08%) Windows Server
10 108 (20.89%) Microsoft Exchange
11 107 (20.70%) Firewall
12 95 (18.38%) DNS
13 86 (16.63%) Microsoft Intune
14 83 (16.05%) SharePoint
15 79 (15.28%) DHCP
16 71 (13.73%) ITIL
17 70 (13.54%) TCP/IP
18 64 (12.38%) VPN
18 64 (12.38%) Windows 10
19 59 (11.41%) Service Delivery
20 46 (8.90%) ITSM
20 46 (8.90%) VLAN
21 44 (8.51%) SLA
22 42 (8.12%) VMware
23 40 (7.74%) Continuous Improvement
24 39 (7.54%) Degree
25 38 (7.35%) Hyper-V
26 37 (7.16%) Wi-Fi
27 34 (6.58%) Cisco
28 33 (6.38%) Cybersecurity

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 108 (20.89%) Microsoft Exchange
2 83 (16.05%) SharePoint
3 7 (1.35%) Confluence
4 6 (1.16%) Exchange Server 2007
4 6 (1.16%) Exchange Server 2010
4 6 (1.16%) Exchange Server 2013
5 2 (0.39%) IIS
6 1 (0.19%) Blackberry Enterprise Server
Applications
1 26 (5.03%) Microsoft Office
2 6 (1.16%) Microsoft Excel
3 1 (0.19%) Microsoft PowerPoint
Business Applications
1 5 (0.97%) Remedy ITSM
2 4 (0.77%) NetSuite
2 4 (0.77%) Shopify
3 3 (0.58%) Dynamics NAV
Cloud Services
1 289 (55.90%) Microsoft 365
2 126 (24.37%) Azure
3 124 (23.98%) Entra ID
4 21 (4.06%) OneDrive
5 13 (2.51%) Power Platform
6 11 (2.13%) AWS
7 10 (1.93%) Google Workspace
8 9 (1.74%) Dynamics 365
9 7 (1.35%) SaaS
10 4 (0.77%) PowerApps
11 3 (0.58%) GCP
12 2 (0.39%) Amazon EC2
12 2 (0.39%) Mimecast
12 2 (0.39%) Virtual Private Cloud
13 1 (0.19%) Azure Storage
13 1 (0.19%) Cloud Computing
13 1 (0.19%) PaaS
13 1 (0.19%) Power Automate
Communications & Networking
1 107 (20.70%) Firewall
2 95 (18.38%) DNS
3 79 (15.28%) DHCP
4 70 (13.54%) TCP/IP
5 64 (12.38%) VPN
6 46 (8.90%) VLAN
7 37 (7.16%) Wi-Fi
8 18 (3.48%) LAN
9 17 (3.29%) WAN
10 11 (2.13%) VoIP
11 7 (1.35%) Wireless
12 6 (1.16%) SSL
12 6 (1.16%) Structured Cabling
13 5 (0.97%) IPsec
14 4 (0.77%) Internet
15 3 (0.58%) Peer-to-Peer Networking
16 2 (0.39%) BGP
16 2 (0.39%) SD-WAN
16 2 (0.39%) WLAN
17 1 (0.19%) SAN
Database & Business Intelligence
1 9 (1.74%) SQL Server
2 6 (1.16%) Power BI
2 6 (1.16%) Relational Database
3 1 (0.19%) PostgreSQL
Development Applications
1 15 (2.90%) JIRA
2 1 (0.19%) Carbide.c++
General
1 186 (35.98%) Social Skills
2 36 (6.96%) Analytical Skills
3 27 (5.22%) Organisational Skills
4 26 (5.03%) Legal
5 18 (3.48%) Finance
6 17 (3.29%) Retail
7 14 (2.71%) Advertising
8 9 (1.74%) Law
8 9 (1.74%) Telecoms
9 8 (1.55%) Manufacturing
10 7 (1.35%) Documentation Skills
11 6 (1.16%) Automotive
11 6 (1.16%) Billing
11 6 (1.16%) Publishing
12 5 (0.97%) Inclusion and Diversity
13 2 (0.39%) Marketing
14 1 (0.19%) Aerospace
14 1 (0.19%) Electronics
14 1 (0.19%) Games
14 1 (0.19%) Public Sector
Libraries, Frameworks & Software Standards
1 8 (1.55%) REST
1 8 (1.55%) SOAP
Miscellaneous
1 65 (12.57%) Driving Licence
2 30 (5.80%) Onboarding
3 11 (2.13%) CMDB
3 11 (2.13%) Self-Motivation
4 7 (1.35%) iPhone
5 6 (1.16%) Enterprise Software
5 6 (1.16%) FMCG
6 5 (0.97%) Smartphone
7 4 (0.77%) Management Information System
8 3 (0.58%) Hybrid Cloud
8 3 (0.58%) iPad
8 3 (0.58%) iSeries
9 2 (0.39%) EPoS
10 1 (0.19%) Blackberry
10 1 (0.19%) Educational Technology
10 1 (0.19%) Linux Command Line
10 1 (0.19%) Replication
10 1 (0.19%) Video Conferencing
Operating Systems
1 265 (51.26%) Windows
2 109 (21.08%) Windows Server
3 64 (12.38%) Windows 10
4 31 (6.00%) macOS
5 16 (3.09%) Android
6 10 (1.93%) Apple iOS
7 8 (1.55%) Windows Server 2016
8 7 (1.35%) Linux
9 6 (1.16%) Windows 7
9 6 (1.16%) Windows 8
10 4 (0.77%) Windows Server 2019
11 2 (0.39%) AIX
Processes & Methodologies
1 188 (36.36%) Customer Service
2 160 (30.95%) Problem-Solving
3 71 (13.73%) ITIL
4 59 (11.41%) Service Delivery
5 46 (8.90%) ITSM
6 40 (7.74%) Continuous Improvement
7 33 (6.38%) Cybersecurity
7 33 (6.38%) Logistics
8 31 (6.00%) Root Cause Analysis
9 29 (5.61%) Problem Management
9 29 (5.61%) Project Delivery
10 28 (5.42%) Disaster Recovery
11 26 (5.03%) Mentoring
12 25 (4.84%) Time Management
13 24 (4.64%) Collaborative Culture
13 24 (4.64%) Service Management
14 23 (4.45%) Computer Science
14 23 (4.45%) Customer Experience
15 21 (4.06%) Collaborative Working
16 20 (3.87%) Remote Monitoring and Management
Programming Languages
1 29 (5.61%) PowerShell
2 18 (3.48%) SQL
3 11 (2.13%) JavaScript
4 4 (0.77%) Ruby
4 4 (0.77%) VBScript
5 3 (0.58%) Python
Qualifications
1 39 (7.54%) Degree
2 25 (4.84%) DBS Check
3 24 (4.64%) Microsoft Certification
4 23 (4.45%) Security Cleared
5 15 (2.90%) SC Cleared
6 14 (2.71%) A+ Certification
7 9 (1.74%) Computer Science Degree
8 6 (1.16%) CCNA
8 6 (1.16%) Cisco Certification
8 6 (1.16%) HND
9 1 (0.19%) Azure Certification
9 1 (0.19%) HP APS
9 1 (0.19%) ITIL Foundation Certificate
9 1 (0.19%) Network+ Certification
9 1 (0.19%) NVQ Level 3
Quality Assurance & Compliance
1 44 (8.51%) SLA
2 10 (1.93%) Cyber Essentials
3 9 (1.74%) GDPR
4 6 (1.16%) QA
5 5 (0.97%) ISO/IEC 27001
6 2 (0.39%) Cyber Essentials PLUS
System Software
1 152 (29.40%) Active Directory
2 38 (7.35%) Hyper-V
3 28 (5.42%) VMware Infrastructure
4 12 (2.32%) Firmware
5 7 (1.35%) Virtual Desktop
6 4 (0.77%) BitLocker
7 2 (0.39%) vSphere
7 2 (0.39%) XenApp
8 1 (0.19%) Microsoft Virtual Server
8 1 (0.19%) Terminal Server
8 1 (0.19%) Virtual Servers
Systems Management
1 86 (16.63%) Microsoft Intune
2 23 (4.45%) SCCM
3 9 (1.74%) FortiGate
3 9 (1.74%) Jamf Pro
4 7 (1.35%) Autotask
5 2 (0.39%) Netcool
Vendors
1 299 (57.83%) Microsoft
2 42 (8.12%) VMware
3 34 (6.58%) Cisco
4 33 (6.38%) ServiceNow
5 30 (5.80%) Fortinet
6 27 (5.22%) SonicWALL
7 17 (3.29%) Apple
8 15 (2.90%) Meraki
9 14 (2.71%) Google
10 11 (2.13%) Veeam
11 10 (1.93%) Draytek
12 7 (1.35%) Citrix
12 7 (1.35%) Ubiquiti
13 6 (1.16%) Datto
13 6 (1.16%) Freshdesk
13 6 (1.16%) SolarWinds
14 5 (0.97%) ConnectWise
14 5 (0.97%) Juniper
14 5 (0.97%) Palo Alto
14 5 (0.97%) Remedy