2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 10 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Oct 2026
Same period 2025 Same period 2024
Rank 346 240 369
Rank change year-on-year -106 +129 -76
Permanent jobs requiring a 2nd Line Support 520 557 447
As % of all permanent jobs in England 0.50% 1.29% 0.69%
As % of the Job Titles category 0.54% 1.43% 0.72%
Number of salaries quoted 441 530 300
10th Percentile £28,000 £27,750 £26,500
25th Percentile £29,750 £29,000 £29,000
Median annual salary (50th Percentile) £33,000 £31,500 £33,468
Median % change year-on-year +4.76% -5.88% +2.98%
75th Percentile £38,000 £35,000 £38,750
90th Percentile £41,000 £38,750 £45,000
UK median annual salary £33,250 £31,500 £33,000
% change year-on-year +5.56% -4.55% +1.54%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,276 39,048 61,997
% of permanent jobs with a recognized job title 92.70% 90.61% 95.25%
Number of salaries quoted 67,273 23,161 35,506
10th Percentile £30,000 £28,250 £31,250
25th Percentile £41,000 £35,750 £41,250
Median annual salary (50th Percentile) £59,000 £55,000 £55,281
Median % change year-on-year +7.27% -0.51% -7.87%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,396 £53,688 £55,000
% change year-on-year +8.77% -2.39% -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 10 October 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 10 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -23 145 £30,000 -4.76% 15
North of England +2 117 £32,000 -1.54% 4
London -3 87 £36,000 - 25
Midlands -121 73 £32,500 +8.33% 2
East of England -9 70 £35,000 +18.64% 7
North West +20 67 £32,000 -1.54% 3
Yorkshire -11 50 £35,000 +16.67% 1
East Midlands -94 40 £35,000 +16.67% 1
West Midlands -77 33 £32,500 +4.84% 1
South West -151 28 £35,000 +11.11% 11
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 October 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 300 (57.69%) Microsoft
2 291 (55.96%) Microsoft 365
3 266 (51.15%) Windows
4 189 (36.35%) Customer Service
5 163 (31.35%) Problem-Solving
6 151 (29.04%) Active Directory
7 126 (24.23%) Azure
8 124 (23.85%) Entra ID
9 111 (21.35%) Windows Server
10 109 (20.96%) Firewall
11 108 (20.77%) Microsoft Exchange
12 96 (18.46%) DNS
13 87 (16.73%) Microsoft Intune
14 84 (16.15%) SharePoint
15 80 (15.38%) DHCP
16 71 (13.65%) TCP/IP
17 70 (13.46%) ITIL
18 65 (12.50%) VPN
18 65 (12.50%) Windows 10
19 60 (11.54%) Service Delivery
20 46 (8.85%) ITSM
20 46 (8.85%) VLAN
21 45 (8.65%) SLA
22 42 (8.08%) VMware
23 40 (7.69%) Continuous Improvement
23 40 (7.69%) Degree
24 39 (7.50%) Hyper-V
24 39 (7.50%) Wi-Fi
25 34 (6.54%) Cisco
25 34 (6.54%) Logistics

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 108 (20.77%) Microsoft Exchange
2 84 (16.15%) SharePoint
3 7 (1.35%) Confluence
4 6 (1.15%) Exchange Server 2007
4 6 (1.15%) Exchange Server 2010
4 6 (1.15%) Exchange Server 2013
5 2 (0.38%) IIS
6 1 (0.19%) Blackberry Enterprise Server
Applications
1 27 (5.19%) Microsoft Office
2 6 (1.15%) Microsoft Excel
3 1 (0.19%) Microsoft PowerPoint
Business Applications
1 5 (0.96%) Remedy ITSM
2 4 (0.77%) NetSuite
2 4 (0.77%) Shopify
3 3 (0.58%) Dynamics NAV
Cloud Services
1 291 (55.96%) Microsoft 365
2 126 (24.23%) Azure
3 124 (23.85%) Entra ID
4 21 (4.04%) OneDrive
5 14 (2.69%) Power Platform
6 11 (2.12%) AWS
7 10 (1.92%) Google Workspace
8 9 (1.73%) Dynamics 365
9 7 (1.35%) SaaS
10 4 (0.77%) PowerApps
11 3 (0.58%) GCP
12 2 (0.38%) Amazon EC2
12 2 (0.38%) Mimecast
12 2 (0.38%) Power Automate
12 2 (0.38%) Virtual Private Cloud
13 1 (0.19%) Azure Storage
13 1 (0.19%) Cloud Computing
13 1 (0.19%) PaaS
Communications & Networking
1 109 (20.96%) Firewall
2 96 (18.46%) DNS
3 80 (15.38%) DHCP
4 71 (13.65%) TCP/IP
5 65 (12.50%) VPN
6 46 (8.85%) VLAN
7 39 (7.50%) Wi-Fi
8 18 (3.46%) LAN
9 17 (3.27%) WAN
10 12 (2.31%) VoIP
11 7 (1.35%) Wireless
12 6 (1.15%) SSL
12 6 (1.15%) Structured Cabling
13 5 (0.96%) IPsec
14 4 (0.77%) Internet
15 3 (0.58%) Peer-to-Peer Networking
16 2 (0.38%) BGP
16 2 (0.38%) SD-WAN
16 2 (0.38%) WLAN
17 1 (0.19%) SAN
Database & Business Intelligence
1 9 (1.73%) SQL Server
2 7 (1.35%) Power BI
3 6 (1.15%) Relational Database
4 1 (0.19%) PostgreSQL
Development Applications
1 15 (2.88%) JIRA
2 1 (0.19%) Carbide.c++
General
1 188 (36.15%) Social Skills
2 36 (6.92%) Analytical Skills
3 27 (5.19%) Organisational Skills
4 26 (5.00%) Legal
5 17 (3.27%) Finance
5 17 (3.27%) Retail
6 14 (2.69%) Advertising
7 9 (1.73%) Law
7 9 (1.73%) Telecoms
8 8 (1.54%) Documentation Skills
8 8 (1.54%) Manufacturing
9 6 (1.15%) Automotive
9 6 (1.15%) Billing
9 6 (1.15%) Publishing
10 5 (0.96%) Inclusion and Diversity
11 2 (0.38%) Marketing
12 1 (0.19%) Aerospace
12 1 (0.19%) Electronics
12 1 (0.19%) Games
12 1 (0.19%) Public Sector
Libraries, Frameworks & Software Standards
1 8 (1.54%) REST
1 8 (1.54%) SOAP
Miscellaneous
1 65 (12.50%) Driving Licence
2 30 (5.77%) Onboarding
3 11 (2.12%) CMDB
3 11 (2.12%) Self-Motivation
4 7 (1.35%) iPhone
5 6 (1.15%) Enterprise Software
5 6 (1.15%) FMCG
6 5 (0.96%) Smartphone
7 4 (0.77%) Management Information System
8 3 (0.58%) Hybrid Cloud
8 3 (0.58%) iPad
8 3 (0.58%) iSeries
9 2 (0.38%) EPoS
10 1 (0.19%) Blackberry
10 1 (0.19%) Educational Technology
10 1 (0.19%) Linux Command Line
10 1 (0.19%) Replication
10 1 (0.19%) Video Conferencing
Operating Systems
1 266 (51.15%) Windows
2 111 (21.35%) Windows Server
3 65 (12.50%) Windows 10
4 31 (5.96%) Mac OS
5 17 (3.27%) Android
6 11 (2.12%) Apple iOS
7 8 (1.54%) Windows Server 2016
8 7 (1.35%) Linux
9 6 (1.15%) Windows 7
9 6 (1.15%) Windows 8
10 4 (0.77%) Windows Server 2019
11 2 (0.38%) AIX
Processes & Methodologies
1 189 (36.35%) Customer Service
2 163 (31.35%) Problem-Solving
3 70 (13.46%) ITIL
4 60 (11.54%) Service Delivery
5 46 (8.85%) ITSM
6 40 (7.69%) Continuous Improvement
7 34 (6.54%) Logistics
8 33 (6.35%) Cybersecurity
9 31 (5.96%) Root Cause Analysis
10 30 (5.77%) Project Delivery
11 28 (5.38%) Disaster Recovery
12 27 (5.19%) Problem Management
13 26 (5.00%) Mentoring
13 26 (5.00%) Time Management
14 24 (4.62%) Collaborative Culture
14 24 (4.62%) Computer Science
14 24 (4.62%) Service Management
15 22 (4.23%) Customer Experience
16 21 (4.04%) Collaborative Working
17 20 (3.85%) Remote Monitoring and Management
Programming Languages
1 30 (5.77%) PowerShell
2 17 (3.27%) SQL
3 11 (2.12%) JavaScript
4 4 (0.77%) Ruby
4 4 (0.77%) VBScript
5 3 (0.58%) Python
Qualifications
1 40 (7.69%) Degree
2 27 (5.19%) DBS Check
3 25 (4.81%) Microsoft Certification
4 23 (4.42%) Security Cleared
5 15 (2.88%) A+ Certification
5 15 (2.88%) SC Cleared
6 9 (1.73%) Computer Science Degree
7 6 (1.15%) CCNA
7 6 (1.15%) Cisco Certification
7 6 (1.15%) HND
8 1 (0.19%) Azure Certification
8 1 (0.19%) HP APS
8 1 (0.19%) ITIL Foundation Certificate
8 1 (0.19%) Network+ Certification
8 1 (0.19%) NVQ Level 3
Quality Assurance & Compliance
1 45 (8.65%) SLA
2 10 (1.92%) Cyber Essentials
3 9 (1.73%) GDPR
4 6 (1.15%) QA
5 3 (0.58%) ISO/IEC 27001
6 2 (0.38%) Cyber Essentials PLUS
System Software
1 151 (29.04%) Active Directory
2 39 (7.50%) Hyper-V
3 30 (5.77%) VMware Infrastructure
4 12 (2.31%) Firmware
5 7 (1.35%) Virtual Desktop
6 5 (0.96%) BitLocker
7 2 (0.38%) vSphere
7 2 (0.38%) XenApp
8 1 (0.19%) Microsoft Virtual Server
8 1 (0.19%) Terminal Server
8 1 (0.19%) Terminal Services
8 1 (0.19%) Virtual Servers
Systems Management
1 87 (16.73%) Microsoft Intune
2 24 (4.62%) SCCM
3 9 (1.73%) FortiGate
3 9 (1.73%) Jamf Pro
4 7 (1.35%) Autotask
5 2 (0.38%) Netcool
Vendors
1 300 (57.69%) Microsoft
2 42 (8.08%) VMware
3 34 (6.54%) Cisco
4 33 (6.35%) ServiceNow
5 31 (5.96%) Fortinet
6 28 (5.38%) SonicWALL
7 15 (2.88%) Apple
7 15 (2.88%) Meraki
8 14 (2.69%) Google
9 10 (1.92%) Draytek
10 9 (1.73%) Veeam
11 7 (1.35%) Citrix
11 7 (1.35%) Ubiquiti
12 6 (1.15%) Datto
12 6 (1.15%) Freshdesk
12 6 (1.15%) SolarWinds
13 5 (0.96%) ConnectWise
13 5 (0.96%) Remedy
13 5 (0.96%) Sophos
14 4 (0.77%) Salesforce