2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 4 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Mar 2026
Same period 2025 Same period 2024
Rank 222 349 266
Rank change year-on-year +127 -83 +112
Permanent jobs requiring a 2nd Line Support 581 296 726
As % of all permanent jobs in England 0.92% 0.72% 1.04%
As % of the Job Titles category 1.01% 0.79% 1.10%
Number of salaries quoted 536 233 671
10th Percentile £26,638 £27,500 £25,750
25th Percentile £29,000 £29,750 £27,500
Median annual salary (50th Percentile) £32,500 £33,000 £31,000
Median % change year-on-year -1.52% +6.45% -1.98%
75th Percentile £37,250 £38,750 £36,500
90th Percentile £42,000 £44,750 £41,000
UK median annual salary £32,500 £32,875 £30,750
% change year-on-year -1.14% +6.91% -2.38%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 57,695 37,266 65,736
% of permanent jobs with a recognized job title 91.64% 90.96% 94.49%
Number of salaries quoted 37,298 20,713 52,190
10th Percentile £29,750 £32,500 £28,750
25th Percentile £38,750 £45,000 £39,250
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.84%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £93,750
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 4 March 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 4 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +81 187 £32,750 +3.15% 35
North of England +38 117 £29,500 -1.67% 20
Midlands +64 113 £30,750 +0.82% 8
East Midlands +9 67 £30,000 -1.64% 3
London +8 64 £40,000 - 23
Yorkshire -7 59 £27,500 -8.33% 10
North West +36 54 £30,000 -8.40% 10
East of England +23 53 £34,000 +6.25% 9
South West 0 47 £32,000 -3.03% 7
West Midlands +43 41 £32,250 +6.61% 4
North East -13 4 £26,000 -16.13% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 4 March 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 306 (52.67%) Windows
2 300 (51.64%) Microsoft 365
3 285 (49.05%) Microsoft
4 209 (35.97%) Active Directory
5 199 (34.25%) Problem-Solving
6 184 (31.67%) Customer Service
7 165 (28.40%) Azure
8 154 (26.51%) Windows Server
9 129 (22.20%) Firewall
10 124 (21.34%) VPN
11 119 (20.48%) DNS
12 113 (19.45%) Windows 10
13 111 (19.10%) DHCP
14 95 (16.35%) SLA
15 93 (16.01%) Microsoft Exchange
16 91 (15.66%) ITIL
17 90 (15.49%) Mentoring
18 86 (14.80%) Continuous Improvement
18 86 (14.80%) Entra ID
19 84 (14.46%) Microsoft Intune
20 76 (13.08%) Microsoft Office
20 76 (13.08%) TCP/IP
21 72 (12.39%) VLAN
22 68 (11.70%) Wi-Fi
23 66 (11.36%) WAN
24 65 (11.19%) Hyper-V
25 62 (10.67%) SharePoint
26 61 (10.50%) SQL
27 59 (10.15%) LAN
28 49 (8.43%) VMware

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (16.01%) Microsoft Exchange
2 62 (10.67%) SharePoint
3 10 (1.72%) Confluence
4 6 (1.03%) Exchange Server 2013
5 1 (0.17%) Exchange Server 2007
5 1 (0.17%) Exchange Server 2010
5 1 (0.17%) IIS
Applications
1 76 (13.08%) Microsoft Office
2 12 (2.07%) Microsoft Excel
3 8 (1.38%) Microsoft PowerPoint
4 4 (0.69%) CATIA
5 1 (0.17%) AutoCAD
Business Applications
1 5 (0.86%) Dynamics CRM
1 5 (0.86%) Dynamics NAV
2 1 (0.17%) Alphatax
Cloud Services
1 300 (51.64%) Microsoft 365
2 165 (28.40%) Azure
3 86 (14.80%) Entra ID
4 36 (6.20%) Google Workspace
5 35 (6.02%) SaaS
6 31 (5.34%) AWS
7 20 (3.44%) OneDrive
8 9 (1.55%) Mimecast
9 6 (1.03%) Power Platform
10 5 (0.86%) GCP
11 3 (0.52%) Datadog
11 3 (0.52%) PowerApps
12 2 (0.34%) IaaS
13 1 (0.17%) Amazon EC2
13 1 (0.17%) Azure Logic Apps
13 1 (0.17%) Azure Storage
13 1 (0.17%) Dynamics 365
13 1 (0.17%) Power Automate
13 1 (0.17%) Virtual Private Cloud
Communications & Networking
1 129 (22.20%) Firewall
2 124 (21.34%) VPN
3 119 (20.48%) DNS
4 111 (19.10%) DHCP
5 76 (13.08%) TCP/IP
6 72 (12.39%) VLAN
7 68 (11.70%) Wi-Fi
8 66 (11.36%) WAN
9 59 (10.15%) LAN
10 46 (7.92%) VoIP
11 45 (7.75%) Remote Desktop
12 22 (3.79%) Wireless
13 13 (2.24%) Unified Communications
14 11 (1.89%) DECT
14 11 (1.89%) DSL
14 11 (1.89%) PBX
14 11 (1.89%) Wireshark
15 7 (1.20%) Broadband
15 7 (1.20%) IPsec
16 5 (0.86%) ADSL
Database & Business Intelligence
1 22 (3.79%) SQL Server
2 5 (0.86%) Amazon RDS
3 4 (0.69%) Relational Database
4 3 (0.52%) MySQL
4 3 (0.52%) Power BI
5 2 (0.34%) Azure SQL Database
6 1 (0.17%) FileMaker
6 1 (0.17%) Oracle Database
Development Applications
1 27 (4.65%) JIRA
2 3 (0.52%) Git
General
1 251 (43.20%) Social Skills
2 52 (8.95%) Retail
3 43 (7.40%) Analytical Skills
4 41 (7.06%) Marketing
5 40 (6.88%) Telecoms
6 38 (6.54%) Law
7 20 (3.44%) Organisational Skills
8 18 (3.10%) Finance
9 17 (2.93%) Manufacturing
10 11 (1.89%) Advertising
11 8 (1.38%) Legal
12 5 (0.86%) Pharmaceutical
13 4 (0.69%) Banking
13 4 (0.69%) Documentation Skills
13 4 (0.69%) Dutch Language
13 4 (0.69%) French Language
13 4 (0.69%) German Language
13 4 (0.69%) Spanish Language
14 3 (0.52%) Back Office
14 3 (0.52%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (0.17%) Middleware
1 1 (0.17%) Web Services
Miscellaneous
1 119 (20.48%) Driving Licence
2 50 (8.61%) Onboarding
3 19 (3.27%) Self-Motivation
4 12 (2.07%) IoT
5 11 (1.89%) Web Conferencing
6 8 (1.38%) EPoS
7 6 (1.03%) Mobile App
7 6 (1.03%) Video\Live Streaming
8 5 (0.86%) Data Centre
8 5 (0.86%) Video Conferencing
9 4 (0.69%) Client/Server
9 4 (0.69%) Management Information System
9 4 (0.69%) Wiki
10 3 (0.52%) iPhone
10 3 (0.52%) Linux Command Line
11 2 (0.34%) iPad
11 2 (0.34%) Low-Code
12 1 (0.17%) Fat Client
12 1 (0.17%) Hedge funds
12 1 (0.17%) SWIFT Messaging Network
Operating Systems
1 306 (52.67%) Windows
2 154 (26.51%) Windows Server
3 113 (19.45%) Windows 10
4 42 (7.23%) Mac OS
4 42 (7.23%) Windows Server 2019
5 36 (6.20%) Apple iOS
6 32 (5.51%) Android
6 32 (5.51%) Windows Server 2016
7 18 (3.10%) Windows Server 2012
8 17 (2.93%) Linux
9 7 (1.20%) Windows 7
10 6 (1.03%) Windows 8
11 1 (0.17%) AIX
11 1 (0.17%) Mac OS X
11 1 (0.17%) Unix
11 1 (0.17%) VMS
11 1 (0.17%) Windows Server 2008
Processes & Methodologies
1 199 (34.25%) Problem-Solving
2 184 (31.67%) Customer Service
3 91 (15.66%) ITIL
4 90 (15.49%) Mentoring
5 86 (14.80%) Continuous Improvement
6 48 (8.26%) Service Delivery
7 42 (7.23%) Mobile Device Management
8 40 (6.88%) ERP
8 40 (6.88%) ITSM
8 40 (6.88%) Root Cause Analysis
9 35 (6.02%) CRM
10 34 (5.85%) Cybersecurity
10 34 (5.85%) Logistics
10 34 (5.85%) Service Management
11 30 (5.16%) Analytical Thinking
11 30 (5.16%) Data Privacy
11 30 (5.16%) E-Commerce
12 25 (4.30%) Remote Monitoring and Management
13 23 (3.96%) Configuration Management
13 23 (3.96%) Infrastructure Engineering
Programming Languages
1 61 (10.50%) SQL
2 35 (6.02%) PowerShell
3 30 (5.16%) C#
4 7 (1.20%) T-SQL
5 3 (0.52%) Python
6 2 (0.34%) JavaScript
7 1 (0.17%) VBA
Qualifications
1 37 (6.37%) Security Cleared
2 36 (6.20%) SC Cleared
3 33 (5.68%) Degree
4 29 (4.99%) Microsoft Certification
5 23 (3.96%) Microsoft Certified Professional
6 12 (2.07%) Azure Certification
7 11 (1.89%) CCNA
7 11 (1.89%) Cisco Certification
8 10 (1.72%) A+ Certification
8 10 (1.72%) CCA
8 10 (1.72%) Citrix Certification
8 10 (1.72%) MCSE
9 9 (1.55%) MCSA
10 8 (1.38%) ITIL Foundation Certificate
11 7 (1.20%) BPSS Clearance
11 7 (1.20%) Computer Science Degree
12 5 (0.86%) CompTIA Security+
13 4 (0.69%) ITIL Certification
13 4 (0.69%) Network+ Certification
14 3 (0.52%) AWS Certification
Quality Assurance & Compliance
1 95 (16.35%) SLA
2 33 (5.68%) QA
3 21 (3.61%) Cyber Essentials
4 13 (2.24%) GDPR
5 8 (1.38%) ISO/IEC 27001
6 4 (0.69%) Cyber Essentials PLUS
6 4 (0.69%) NIST
7 2 (0.34%) Accessibility
8 1 (0.17%) PCI DSS
System Software
1 209 (35.97%) Active Directory
2 65 (11.19%) Hyper-V
3 30 (5.16%) VMware Infrastructure
4 14 (2.41%) Virtual Desktop
5 4 (0.69%) BitLocker
5 4 (0.69%) vSphere
6 3 (0.52%) Firmware
Systems Management
1 84 (14.46%) Microsoft Intune
2 21 (3.61%) Jamf Pro
2 21 (3.61%) SCCM
3 17 (2.93%) Active Directory Federation Services
4 6 (1.03%) Autotask
5 4 (0.69%) ZABBIX
6 3 (0.52%) FortiGate
7 1 (0.17%) AirWatch
7 1 (0.17%) EMC NetWorker
7 1 (0.17%) Netcool
Vendors
1 285 (49.05%) Microsoft
2 49 (8.43%) VMware
3 38 (6.54%) Apple
4 32 (5.51%) Google
5 22 (3.79%) Cisco
6 19 (3.27%) Samsung
7 13 (2.24%) Citrix
8 11 (1.89%) Veeam
9 10 (1.72%) SolarWinds
9 10 (1.72%) Sophos
10 9 (1.55%) Meraki
10 9 (1.55%) ServiceNow
11 7 (1.20%) Adobe
12 6 (1.03%) ConnectWise
12 6 (1.03%) Fortinet
13 5 (0.86%) Datto
13 5 (0.86%) Palo Alto
14 4 (0.69%) HP
14 4 (0.69%) SonicWALL
15 3 (0.52%) SAP