2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 29 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Sep 2026
Same period 2025 Same period 2024
Rank 343 236 369
Rank change year-on-year -107 +133 -79
Permanent jobs requiring a 2nd Line Support 534 556 450
As % of all permanent jobs in England 0.52% 1.30% 0.67%
As % of the Job Titles category 0.55% 1.43% 0.71%
Number of salaries quoted 451 528 306
10th Percentile £27,750 £27,750 £26,500
25th Percentile £29,750 £29,000 £29,000
Median annual salary (50th Percentile) £33,000 £31,500 £33,218
Median % change year-on-year +4.76% -5.17% +2.21%
75th Percentile £37,500 £35,625 £38,750
90th Percentile £41,250 £38,750 £45,000
UK median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,354 38,754 63,738
% of permanent jobs with a recognized job title 93.01% 90.47% 95.21%
Number of salaries quoted 67,687 22,906 37,121
10th Percentile £30,000 £28,250 £30,750
25th Percentile £41,000 £36,250 £40,750
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 29 September 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 29 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -7 156 £30,000 -4.76% 16
North of England +1 121 £32,000 -1.54% 7
London -24 82 £36,000 - 18
Midlands -117 77 £32,500 +6.56% 8
North West +24 70 £31,881 -3.76% 5
East of England -9 68 £35,000 +18.64% 8
Yorkshire -8 51 £35,000 +16.67% 2
East Midlands -96 44 £33,500 +11.67% 1
West Midlands -79 33 £32,500 +4.84% 7
South West -164 30 £35,000 +11.11% 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 September 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 312 (58.43%) Microsoft
2 301 (56.37%) Microsoft 365
3 275 (51.50%) Windows
4 192 (35.96%) Customer Service
5 167 (31.27%) Problem-Solving
6 159 (29.78%) Active Directory
7 127 (23.78%) Azure
7 127 (23.78%) Entra ID
8 114 (21.35%) Windows Server
9 112 (20.97%) Firewall
9 112 (20.97%) Microsoft Exchange
10 98 (18.35%) DNS
11 89 (16.67%) SharePoint
12 84 (15.73%) Microsoft Intune
13 83 (15.54%) DHCP
14 72 (13.48%) ITIL
15 69 (12.92%) TCP/IP
16 66 (12.36%) VPN
16 66 (12.36%) Windows 10
17 63 (11.80%) Service Delivery
18 52 (9.74%) SLA
19 48 (8.99%) ITSM
20 45 (8.43%) Degree
21 44 (8.24%) Wi-Fi
22 43 (8.05%) VLAN
23 41 (7.68%) Continuous Improvement
24 40 (7.49%) VMware
25 38 (7.12%) Hyper-V
26 33 (6.18%) Cisco
26 33 (6.18%) Microsoft Office

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 112 (20.97%) Microsoft Exchange
2 89 (16.67%) SharePoint
3 6 (1.12%) Exchange Server 2007
3 6 (1.12%) Exchange Server 2010
3 6 (1.12%) Exchange Server 2013
4 5 (0.94%) Confluence
5 3 (0.56%) IIS
6 1 (0.19%) Blackberry Enterprise Server
Applications
1 33 (6.18%) Microsoft Office
2 9 (1.69%) Microsoft Excel
3 4 (0.75%) Microsoft PowerPoint
Business Applications
1 5 (0.94%) Remedy ITSM
2 4 (0.75%) NetSuite
2 4 (0.75%) Shopify
3 3 (0.56%) Dynamics NAV
Cloud Services
1 301 (56.37%) Microsoft 365
2 127 (23.78%) Azure
2 127 (23.78%) Entra ID
3 20 (3.75%) OneDrive
4 17 (3.18%) Power Platform
5 11 (2.06%) AWS
6 8 (1.50%) Dynamics 365
6 8 (1.50%) Google Workspace
6 8 (1.50%) SaaS
7 6 (1.12%) PowerApps
8 3 (0.56%) GCP
8 3 (0.56%) Power Automate
9 2 (0.37%) Amazon EC2
9 2 (0.37%) Mimecast
9 2 (0.37%) PaaS
9 2 (0.37%) Virtual Private Cloud
10 1 (0.19%) Azure Storage
10 1 (0.19%) Cloud Computing
10 1 (0.19%) Microsoft Copilot
Communications & Networking
1 112 (20.97%) Firewall
2 98 (18.35%) DNS
3 83 (15.54%) DHCP
4 69 (12.92%) TCP/IP
5 66 (12.36%) VPN
6 44 (8.24%) Wi-Fi
7 43 (8.05%) VLAN
8 17 (3.18%) LAN
8 17 (3.18%) WAN
9 16 (3.00%) VoIP
10 10 (1.87%) Wireless
11 6 (1.12%) SSL
11 6 (1.12%) Structured Cabling
12 5 (0.94%) IPsec
13 4 (0.75%) Internet
14 2 (0.37%) BGP
14 2 (0.37%) NAS
14 2 (0.37%) Peer-to-Peer Networking
14 2 (0.37%) SD-WAN
14 2 (0.37%) WLAN
Database & Business Intelligence
1 8 (1.50%) Power BI
2 7 (1.31%) SQL Server
3 4 (0.75%) Relational Database
4 1 (0.19%) Crystal Reports
4 1 (0.19%) PostgreSQL
Development Applications
1 14 (2.62%) JIRA
2 1 (0.19%) Carbide.c++
General
1 187 (35.02%) Social Skills
2 31 (5.81%) Analytical Skills
3 26 (4.87%) Legal
4 23 (4.31%) Organisational Skills
5 17 (3.18%) Finance
6 15 (2.81%) Retail
7 13 (2.43%) Advertising
8 11 (2.06%) Law
9 10 (1.87%) Telecoms
10 9 (1.69%) Documentation Skills
11 7 (1.31%) Inclusion and Diversity
11 7 (1.31%) Manufacturing
12 6 (1.12%) Billing
13 4 (0.75%) Automotive
13 4 (0.75%) Publishing
14 3 (0.56%) Electronics
15 2 (0.37%) Marketing
15 2 (0.37%) Military
15 2 (0.37%) Public Sector
16 1 (0.19%) Games
Libraries, Frameworks & Software Standards
1 8 (1.50%) REST
1 8 (1.50%) SOAP
Miscellaneous
1 61 (11.42%) Driving Licence
2 30 (5.62%) Onboarding
3 10 (1.87%) CMDB
4 9 (1.69%) Self-Motivation
5 6 (1.12%) Hybrid Cloud
5 6 (1.12%) iPhone
6 5 (0.94%) Enterprise Software
6 5 (0.94%) Smartphone
7 4 (0.75%) EPoS
7 4 (0.75%) FMCG
8 3 (0.56%) iPad
8 3 (0.56%) iSeries
8 3 (0.56%) Management Information System
9 1 (0.19%) Blackberry
9 1 (0.19%) Educational Technology
9 1 (0.19%) Linux Command Line
9 1 (0.19%) Replication
9 1 (0.19%) Video Conferencing
Operating Systems
1 275 (51.50%) Windows
2 114 (21.35%) Windows Server
3 66 (12.36%) Windows 10
4 32 (5.99%) Mac OS
5 21 (3.93%) Android
6 13 (2.43%) Apple iOS
7 8 (1.50%) Linux
8 7 (1.31%) Windows Server 2016
9 6 (1.12%) Windows 7
9 6 (1.12%) Windows 8
10 4 (0.75%) Windows Server 2019
11 2 (0.37%) AIX
12 1 (0.19%) Windows Server 2012
Processes & Methodologies
1 192 (35.96%) Customer Service
2 167 (31.27%) Problem-Solving
3 72 (13.48%) ITIL
4 63 (11.80%) Service Delivery
5 48 (8.99%) ITSM
6 41 (7.68%) Continuous Improvement
7 32 (5.99%) Cybersecurity
8 31 (5.81%) Logistics
9 30 (5.62%) Problem Management
9 30 (5.62%) Project Delivery
9 30 (5.62%) Root Cause Analysis
10 27 (5.06%) Mentoring
11 26 (4.87%) Computer Science
11 26 (4.87%) Disaster Recovery
11 26 (4.87%) Time Management
12 24 (4.49%) Collaborative Culture
12 24 (4.49%) Service Management
13 23 (4.31%) Customer Experience
14 22 (4.12%) Project Management
15 21 (3.93%) Remote Monitoring and Management
Programming Languages
1 31 (5.81%) PowerShell
2 14 (2.62%) SQL
3 10 (1.87%) JavaScript
4 5 (0.94%) Python
5 4 (0.75%) VBScript
6 3 (0.56%) Ruby
Qualifications
1 45 (8.43%) Degree
2 30 (5.62%) DBS Check
3 26 (4.87%) Microsoft Certification
4 23 (4.31%) Security Cleared
5 17 (3.18%) A+ Certification
6 15 (2.81%) SC Cleared
7 9 (1.69%) Computer Science Degree
8 6 (1.12%) CCNA
8 6 (1.12%) Cisco Certification
8 6 (1.12%) HND
9 2 (0.37%) ITIL Foundation Certificate
9 2 (0.37%) NVQ Level 3
10 1 (0.19%) Azure Certification
10 1 (0.19%) HP APS
10 1 (0.19%) Network+ Certification
Quality Assurance & Compliance
1 52 (9.74%) SLA
2 11 (2.06%) GDPR
3 10 (1.87%) Cyber Essentials
4 4 (0.75%) QA
5 2 (0.37%) Accessibility
5 2 (0.37%) Cyber Essentials PLUS
5 2 (0.37%) ISO/IEC 27001
System Software
1 159 (29.78%) Active Directory
2 38 (7.12%) Hyper-V
3 29 (5.43%) VMware Infrastructure
4 10 (1.87%) Firmware
5 6 (1.12%) BitLocker
5 6 (1.12%) Virtual Desktop
6 2 (0.37%) Terminal Services
6 2 (0.37%) vSphere
6 2 (0.37%) XenApp
7 1 (0.19%) Terminal Server
Systems Management
1 84 (15.73%) Microsoft Intune
2 26 (4.87%) SCCM
3 9 (1.69%) FortiGate
4 8 (1.50%) Autotask
4 8 (1.50%) Jamf Pro
5 2 (0.37%) Netcool
Vendors
1 312 (58.43%) Microsoft
2 40 (7.49%) VMware
3 33 (6.18%) Cisco
4 32 (5.99%) ServiceNow
5 30 (5.62%) Fortinet
6 27 (5.06%) SonicWALL
7 16 (3.00%) Meraki
8 13 (2.43%) Apple
9 12 (2.25%) Google
10 10 (1.87%) Draytek
10 10 (1.87%) Ubiquiti
11 9 (1.69%) Veeam
12 7 (1.31%) Citrix
12 7 (1.31%) HP
12 7 (1.31%) SolarWinds
13 6 (1.12%) Datto
13 6 (1.12%) Freshdesk
14 5 (0.94%) Remedy
14 5 (0.94%) Sophos
15 4 (0.75%) Salesforce