2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 2 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Jun 2026
Same period 2025 Same period 2024
Rank 269 272 327
Rank change year-on-year +3 +55 +13
Permanent jobs requiring a 2nd Line Support 552 444 715
As % of all permanent jobs in England 0.66% 1.14% 0.80%
As % of the Job Titles category 0.71% 1.27% 0.85%
Number of salaries quoted 485 423 651
10th Percentile £27,000 £26,500 £26,000
25th Percentile £29,000 £28,750 £27,750
Median annual salary (50th Percentile) £32,500 £31,500 £31,000
Median % change year-on-year +3.17% +1.61% -3.13%
75th Percentile £37,500 £35,125 £35,250
90th Percentile £42,000 £40,000 £40,000
UK median annual salary £32,500 £31,500 £30,500
% change year-on-year +3.17% +3.28% -3.17%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,731 34,979 84,487
% of permanent jobs with a recognized job title 93.47% 89.68% 94.69%
Number of salaries quoted 52,992 20,130 63,501
10th Percentile £30,000 £29,738 £28,500
25th Percentile £40,000 £40,000 £38,000
Median annual salary (50th Percentile) £56,000 £57,500 £52,500
Median % change year-on-year -2.61% +9.52% -12.91%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 2 June 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 2 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +100 188 £31,000 -1.59% 26
North of England +7 122 £30,000 -1.64% 13
London +8 91 £36,000 -8.86% 14
North West +29 62 £31,000 -7.46% 9
Midlands -79 60 £31,000 +1.64% 4
Yorkshire -32 56 £26,750 -7.76% 3
East of England 0 55 £35,000 +16.67% 9
South West -111 36 £34,500 +9.52% 3
West Midlands -41 32 £31,000 +1.64% 1
East Midlands -71 24 £26,375 -12.08% 3
North East -44 4 £26,000 -18.75% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 June 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 294 (53.26%) Microsoft
2 293 (53.08%) Microsoft 365
3 285 (51.63%) Windows
4 189 (34.24%) Active Directory
5 168 (30.43%) Customer Service
6 162 (29.35%) Problem-Solving
7 158 (28.62%) Azure
8 130 (23.55%) Windows Server
9 110 (19.93%) Firewall
10 101 (18.30%) Microsoft Exchange
11 99 (17.93%) Entra ID
12 89 (16.12%) DNS
12 89 (16.12%) VPN
13 88 (15.94%) DHCP
14 86 (15.58%) Microsoft Intune
15 85 (15.40%) Windows 10
16 82 (14.86%) SharePoint
17 79 (14.31%) Wi-Fi
18 74 (13.41%) ITIL
19 70 (12.68%) SLA
20 67 (12.14%) Microsoft Office
21 65 (11.78%) WAN
22 58 (10.51%) LAN
23 55 (9.96%) VoIP
24 53 (9.60%) PowerShell
25 51 (9.24%) Degree
25 51 (9.24%) TCP/IP
26 49 (8.88%) Continuous Improvement
26 49 (8.88%) Hyper-V
27 45 (8.15%) Mac OS

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 101 (18.30%) Microsoft Exchange
2 82 (14.86%) SharePoint
3 5 (0.91%) Confluence
4 3 (0.54%) IIS
Applications
1 67 (12.14%) Microsoft Office
2 12 (2.17%) Microsoft Excel
3 8 (1.45%) Microsoft PowerPoint
Business Applications
1 5 (0.91%) Dynamics NAV
2 1 (0.18%) Alphatax
2 1 (0.18%) Dynamics CRM
Cloud Services
1 293 (53.08%) Microsoft 365
2 158 (28.62%) Azure
3 99 (17.93%) Entra ID
4 28 (5.07%) AWS
5 26 (4.71%) Google Workspace
6 25 (4.53%) OneDrive
7 20 (3.62%) Power Platform
8 8 (1.45%) PowerApps
8 8 (1.45%) SaaS
9 7 (1.27%) Mimecast
10 5 (0.91%) GCP
11 4 (0.72%) Dynamics 365
12 3 (0.54%) IaaS
12 3 (0.54%) Microsoft Copilot
12 3 (0.54%) PaaS
12 3 (0.54%) Power Automate
13 2 (0.36%) Azure Storage
13 2 (0.36%) Datadog
14 1 (0.18%) Azure Logic Apps
14 1 (0.18%) Virtual Private Cloud
Communications & Networking
1 110 (19.93%) Firewall
2 89 (16.12%) DNS
2 89 (16.12%) VPN
3 88 (15.94%) DHCP
4 79 (14.31%) Wi-Fi
5 65 (11.78%) WAN
6 58 (10.51%) LAN
7 55 (9.96%) VoIP
8 51 (9.24%) TCP/IP
9 41 (7.43%) VLAN
10 17 (3.08%) Wireless
11 9 (1.63%) Remote Desktop
12 8 (1.45%) Broadband
12 8 (1.45%) DECT
12 8 (1.45%) DSL
12 8 (1.45%) PBX
12 8 (1.45%) Unified Communications
12 8 (1.45%) Wireshark
13 6 (1.09%) ADSL
14 5 (0.91%) IPsec
Database & Business Intelligence
1 18 (3.26%) SQL Server
2 9 (1.63%) Power BI
3 2 (0.36%) Azure SQL Database
3 2 (0.36%) Crystal Reports
3 2 (0.36%) Relational Database
4 1 (0.18%) Amazon RDS
Development Applications
1 20 (3.62%) JIRA
2 2 (0.36%) Git
3 1 (0.18%) Carbide.c++
General
1 164 (29.71%) Social Skills
2 36 (6.52%) Telecoms
3 23 (4.17%) Finance
4 20 (3.62%) Law
5 19 (3.44%) Legal
6 14 (2.54%) Retail
7 13 (2.36%) Marketing
8 12 (2.17%) Organisational Skills
9 11 (1.99%) Manufacturing
10 9 (1.63%) Documentation Skills
11 6 (1.09%) Analytical Skills
11 6 (1.09%) Electronics
11 6 (1.09%) Public Sector
12 5 (0.91%) Advertising
12 5 (0.91%) Billing
12 5 (0.91%) Inclusion and Diversity
13 4 (0.72%) Back Office
14 2 (0.36%) Banking
14 2 (0.36%) Military
15 1 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (0.18%) Web Services
Miscellaneous
1 53 (9.60%) Driving Licence
2 21 (3.80%) Onboarding
3 14 (2.54%) EPoS
4 13 (2.36%) Self-Motivation
5 11 (1.99%) IoT
6 8 (1.45%) Web Conferencing
7 6 (1.09%) Hybrid Cloud
8 5 (0.91%) Mobile App
8 5 (0.91%) Video\Live Streaming
9 4 (0.72%) Video Conferencing
9 4 (0.72%) Wiki
10 3 (0.54%) iSeries
11 2 (0.36%) Housing Association
11 2 (0.36%) iPhone
12 1 (0.18%) CCTV
12 1 (0.18%) Data Centre
12 1 (0.18%) Low-Code
12 1 (0.18%) NHS
12 1 (0.18%) Replication
12 1 (0.18%) Smartphone
Operating Systems
1 285 (51.63%) Windows
2 130 (23.55%) Windows Server
3 85 (15.40%) Windows 10
4 45 (8.15%) Mac OS
5 32 (5.80%) Windows Server 2019
6 31 (5.62%) Windows Server 2016
7 26 (4.71%) Android
8 20 (3.62%) Apple iOS
8 20 (3.62%) Windows Server 2012
9 7 (1.27%) Linux
10 1 (0.18%) AIX
10 1 (0.18%) Mac OS X
10 1 (0.18%) VMS
10 1 (0.18%) Windows 7
10 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 168 (30.43%) Customer Service
2 162 (29.35%) Problem-Solving
3 74 (13.41%) ITIL
4 49 (8.88%) Continuous Improvement
5 43 (7.79%) Service Delivery
6 36 (6.52%) ITSM
7 35 (6.34%) Cybersecurity
7 35 (6.34%) Mentoring
8 31 (5.62%) Service Management
9 25 (4.53%) Incident Management
10 22 (3.99%) Change Management
10 22 (3.99%) Computer Science
11 21 (3.80%) Problem Management
11 21 (3.80%) Remote Monitoring and Management
11 21 (3.80%) Time Management
12 18 (3.26%) Customer Experience
12 18 (3.26%) Project Delivery
12 18 (3.26%) Project Management
12 18 (3.26%) User Experience
13 16 (2.90%) Cloud Security
Programming Languages
1 53 (9.60%) PowerShell
2 18 (3.26%) SQL
3 9 (1.63%) Python
4 4 (0.72%) JavaScript
5 3 (0.54%) T-SQL
5 3 (0.54%) VBScript
Qualifications
1 51 (9.24%) Degree
2 30 (5.43%) Microsoft Certification
3 20 (3.62%) A+ Certification
4 19 (3.44%) Security Cleared
5 15 (2.72%) SC Cleared
6 14 (2.54%) DBS Check
7 7 (1.27%) Computer Science Degree
8 5 (0.91%) CompTIA Security+
8 5 (0.91%) HND
9 4 (0.72%) ITIL Foundation Certificate
9 4 (0.72%) NVQ Level 3
10 2 (0.36%) HP APS
10 2 (0.36%) Network+ Certification
11 1 (0.18%) BPSS Clearance
11 1 (0.18%) CCNA
11 1 (0.18%) Cisco Certification
Quality Assurance & Compliance
1 70 (12.68%) SLA
2 11 (1.99%) Cyber Essentials
3 4 (0.72%) ISO/IEC 27001
3 4 (0.72%) NIST
4 3 (0.54%) Accessibility
4 3 (0.54%) GDPR
4 3 (0.54%) QA
5 1 (0.18%) PCI DSS
System Software
1 189 (34.24%) Active Directory
2 49 (8.88%) Hyper-V
3 17 (3.08%) VMware Infrastructure
4 15 (2.72%) Virtual Desktop
5 10 (1.81%) BitLocker
6 3 (0.54%) Firmware
6 3 (0.54%) Terminal Services
7 1 (0.18%) Terminal Server
Systems Management
1 86 (15.58%) Microsoft Intune
2 28 (5.07%) SCCM
3 16 (2.90%) Active Directory Federation Services
4 12 (2.17%) Autotask
5 8 (1.45%) FortiGate
6 4 (0.72%) Jamf Pro
6 4 (0.72%) ZABBIX
7 1 (0.18%) Netcool
Vendors
1 294 (53.26%) Microsoft
2 25 (4.53%) Google
3 23 (4.17%) VMware
4 21 (3.80%) Meraki
5 20 (3.62%) Cisco
6 16 (2.90%) Apple
7 13 (2.36%) ServiceNow
8 12 (2.17%) Fortinet
9 11 (1.99%) SolarWinds
10 10 (1.81%) HP
10 10 (1.81%) Palo Alto
11 9 (1.63%) SonicWALL
11 9 (1.63%) Ubiquiti
12 8 (1.45%) Qualys
12 8 (1.45%) Sophos
12 8 (1.45%) Veeam
13 6 (1.09%) TP-LINK
14 5 (0.91%) Aruba
14 5 (0.91%) Samsung
15 4 (0.72%) Sage