2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 30 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Jul 2026
Same period 2025 Same period 2024
Rank 307 237 352
Rank change year-on-year -70 +115 -43
Permanent jobs requiring a 2nd Line Support 566 560 547
As % of all permanent jobs in England 0.62% 1.29% 0.72%
As % of the Job Titles category 0.66% 1.42% 0.76%
Number of salaries quoted 481 532 468
10th Percentile £27,000 £26,750 £26,250
25th Percentile £29,750 £28,750 £28,000
Median annual salary (50th Percentile) £33,000 £31,500 £32,500
Median % change year-on-year +4.76% -3.08% -
75th Percentile £38,750 £35,156 £37,000
90th Percentile £42,500 £39,500 £40,000
UK median annual salary £33,000 £31,500 £31,500
% change year-on-year +4.76% - -3.08%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 85,729 39,343 71,903
% of permanent jobs with a recognized job title 94.41% 90.58% 94.68%
Number of salaries quoted 60,153 23,812 50,509
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,000 £75,000 £72,500
90th Percentile £97,500 £97,500 £92,000
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 30 July 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 30 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +55 174 £30,000 -4.76% 16
North of England +2 118 £32,250 +0.78% 4
London -1 88 £36,000 - 10
Midlands -94 75 £32,500 +6.56% 12
East of England -6 72 £35,000 +18.64% 10
North West +31 64 £31,500 -5.97% 1
Yorkshire -18 54 £35,000 +20.69% 3
East Midlands -64 44 £35,000 +18.64% 8
South West -140 39 £35,000 +11.11% 7
West Midlands -60 31 £32,250 +5.74% 4
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 30 July 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 317 (56.01%) Microsoft
2 310 (54.77%) Microsoft 365
3 282 (49.82%) Windows
4 187 (33.04%) Customer Service
5 174 (30.74%) Active Directory
6 169 (29.86%) Problem-Solving
7 140 (24.73%) Azure
8 123 (21.73%) Windows Server
9 110 (19.43%) Firewall
10 105 (18.55%) Microsoft Exchange
11 100 (17.67%) Entra ID
12 91 (16.08%) ITIL
13 88 (15.55%) Microsoft Intune
14 87 (15.37%) DNS
15 83 (14.66%) SharePoint
16 80 (14.13%) DHCP
17 75 (13.25%) SLA
18 71 (12.54%) Windows 10
19 66 (11.66%) Service Delivery
20 60 (10.60%) VPN
21 59 (10.42%) Microsoft Office
22 56 (9.89%) TCP/IP
22 56 (9.89%) Wi-Fi
23 54 (9.54%) ITSM
24 51 (9.01%) PowerShell
25 47 (8.30%) Hyper-V
26 46 (8.13%) Degree
27 43 (7.60%) Continuous Improvement
28 36 (6.36%) Problem Management
28 36 (6.36%) VoIP

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 105 (18.55%) Microsoft Exchange
2 83 (14.66%) SharePoint
3 4 (0.71%) Confluence
3 4 (0.71%) IIS
4 3 (0.53%) Exchange Server 2007
4 3 (0.53%) Exchange Server 2010
4 3 (0.53%) Exchange Server 2013
5 1 (0.18%) Blackberry Enterprise Server
Applications
1 59 (10.42%) Microsoft Office
2 15 (2.65%) Microsoft Excel
3 9 (1.59%) Microsoft PowerPoint
Business Applications
1 6 (1.06%) Dynamics NAV
2 5 (0.88%) Remedy ITSM
3 1 (0.18%) Alphatax
Cloud Services
1 310 (54.77%) Microsoft 365
2 140 (24.73%) Azure
3 100 (17.67%) Entra ID
4 21 (3.71%) OneDrive
5 20 (3.53%) Power Platform
6 18 (3.18%) AWS
7 15 (2.65%) Google Workspace
8 10 (1.77%) SaaS
9 8 (1.41%) Dynamics 365
10 7 (1.24%) Mimecast
10 7 (1.24%) PowerApps
11 4 (0.71%) GCP
12 3 (0.53%) IaaS
12 3 (0.53%) Microsoft Copilot
12 3 (0.53%) PaaS
12 3 (0.53%) Power Automate
13 2 (0.35%) Amazon EC2
13 2 (0.35%) Azure Storage
13 2 (0.35%) Virtual Private Cloud
14 1 (0.18%) Cloud Computing
Communications & Networking
1 110 (19.43%) Firewall
2 87 (15.37%) DNS
3 80 (14.13%) DHCP
4 60 (10.60%) VPN
5 56 (9.89%) TCP/IP
5 56 (9.89%) Wi-Fi
6 36 (6.36%) VoIP
7 30 (5.30%) VLAN
8 28 (4.95%) WAN
9 27 (4.77%) LAN
10 10 (1.77%) Wireless
11 8 (1.41%) Broadband
12 5 (0.88%) ADSL
12 5 (0.88%) IPsec
12 5 (0.88%) Remote Desktop
13 4 (0.71%) Internet
13 4 (0.71%) SSL
14 3 (0.53%) IP Telephony
14 3 (0.53%) NAS
15 2 (0.35%) Unified Communications
Database & Business Intelligence
1 10 (1.77%) Power BI
2 8 (1.41%) SQL Server
3 2 (0.35%) Crystal Reports
4 1 (0.18%) PostgreSQL
Development Applications
1 22 (3.89%) JIRA
2 1 (0.18%) Carbide.c++
General
1 164 (28.98%) Social Skills
2 27 (4.77%) Legal
3 23 (4.06%) Law
4 21 (3.71%) Finance
5 18 (3.18%) Analytical Skills
6 17 (3.00%) Telecoms
7 14 (2.47%) Documentation Skills
8 13 (2.30%) Retail
9 10 (1.77%) Organisational Skills
10 8 (1.41%) Advertising
11 7 (1.24%) Inclusion and Diversity
11 7 (1.24%) Manufacturing
12 6 (1.06%) Billing
13 4 (0.71%) Electronics
13 4 (0.71%) Public Sector
14 3 (0.53%) Marketing
15 2 (0.35%) Military
16 1 (0.18%) Aerospace
16 1 (0.18%) Back Office
Libraries, Frameworks & Software Standards
1 8 (1.41%) REST
1 8 (1.41%) SOAP
2 1 (0.18%) Web Services
Miscellaneous
1 56 (9.89%) Driving Licence
2 28 (4.95%) Onboarding
3 11 (1.94%) Self-Motivation
4 8 (1.41%) CMDB
5 7 (1.24%) iPhone
6 6 (1.06%) EPoS
6 6 (1.06%) Hybrid Cloud
7 5 (0.88%) Smartphone
7 5 (0.88%) Video Conferencing
8 4 (0.71%) IoT
8 4 (0.71%) Mobile App
8 4 (0.71%) Video\Live Streaming
8 4 (0.71%) Wiki
9 3 (0.53%) iSeries
10 2 (0.35%) Housing Association
10 2 (0.35%) iPad
10 2 (0.35%) Web Conferencing
11 1 (0.18%) Enterprise Software
11 1 (0.18%) Linux Command Line
11 1 (0.18%) Replication
Operating Systems
1 282 (49.82%) Windows
2 123 (21.73%) Windows Server
3 71 (12.54%) Windows 10
4 31 (5.48%) Mac OS
5 28 (4.95%) Android
6 18 (3.18%) Apple iOS
7 15 (2.65%) Windows Server 2016
8 13 (2.30%) Windows Server 2019
9 11 (1.94%) Linux
10 10 (1.77%) Windows Server 2012
11 4 (0.71%) Windows 7
12 3 (0.53%) Windows 8
13 2 (0.35%) AIX
14 1 (0.18%) Mac OS X
14 1 (0.18%) VMS
14 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 187 (33.04%) Customer Service
2 169 (29.86%) Problem-Solving
3 91 (16.08%) ITIL
4 66 (11.66%) Service Delivery
5 54 (9.54%) ITSM
6 43 (7.60%) Continuous Improvement
7 36 (6.36%) Problem Management
8 35 (6.18%) Root Cause Analysis
9 33 (5.83%) Mentoring
9 33 (5.83%) Service Management
10 30 (5.30%) Customer Experience
11 29 (5.12%) Cybersecurity
12 28 (4.95%) Project Delivery
13 26 (4.59%) Incident Management
13 26 (4.59%) Project Management
14 25 (4.42%) Computer Science
15 24 (4.24%) User Experience
16 22 (3.89%) Collaborative Culture
16 22 (3.89%) Logistics
17 21 (3.71%) Time Management
Programming Languages
1 51 (9.01%) PowerShell
2 16 (2.83%) SQL
3 12 (2.12%) JavaScript
4 9 (1.59%) Python
5 4 (0.71%) VBScript
6 1 (0.18%) T-SQL
Qualifications
1 46 (8.13%) Degree
2 27 (4.77%) Microsoft Certification
3 23 (4.06%) DBS Check
4 22 (3.89%) Security Cleared
5 17 (3.00%) A+ Certification
6 13 (2.30%) SC Cleared
7 9 (1.59%) Computer Science Degree
8 6 (1.06%) HND
9 4 (0.71%) ITIL Foundation Certificate
9 4 (0.71%) NVQ Level 3
10 2 (0.35%) HP APS
11 1 (0.18%) BPSS Clearance
Quality Assurance & Compliance
1 75 (13.25%) SLA
2 4 (0.71%) Cyber Essentials
2 4 (0.71%) GDPR
3 2 (0.35%) Accessibility
4 1 (0.18%) PCI DSS
System Software
1 174 (30.74%) Active Directory
2 47 (8.30%) Hyper-V
3 25 (4.42%) VMware Infrastructure
4 11 (1.94%) Virtual Desktop
5 8 (1.41%) BitLocker
6 6 (1.06%) Firmware
7 3 (0.53%) Terminal Services
8 1 (0.18%) Terminal Server
8 1 (0.18%) vSphere
8 1 (0.18%) XenApp
Systems Management
1 88 (15.55%) Microsoft Intune
2 33 (5.83%) SCCM
3 13 (2.30%) Autotask
4 10 (1.77%) FortiGate
5 6 (1.06%) Active Directory Federation Services
6 4 (0.71%) Jamf Pro
6 4 (0.71%) ZABBIX
7 2 (0.35%) Netcool
Vendors
1 317 (56.01%) Microsoft
2 35 (6.18%) Cisco
3 31 (5.48%) VMware
4 29 (5.12%) ServiceNow
5 25 (4.42%) Meraki
6 19 (3.36%) Fortinet
7 18 (3.18%) SonicWALL
8 14 (2.47%) Google
9 12 (2.12%) SolarWinds
9 12 (2.12%) Ubiquiti
10 10 (1.77%) Veeam
11 9 (1.59%) Sophos
12 8 (1.41%) HP
13 7 (1.24%) Palo Alto
13 7 (1.24%) Qualys
14 6 (1.06%) Freshdesk
14 6 (1.06%) TP-LINK
15 5 (0.88%) ConnectWise
15 5 (0.88%) Datto
15 5 (0.88%) Remedy