2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,250 per year, according to job vacancies posted during the 6 months leading to 23 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Sep 2026
Same period 2025 Same period 2024
Rank 344 247 368
Rank change year-on-year -97 +121 -78
Permanent jobs requiring a 2nd Line Support 540 544 444
As % of all permanent jobs in England 0.53% 1.27% 0.66%
As % of the Job Titles category 0.56% 1.41% 0.70%
Number of salaries quoted 458 517 313
10th Percentile £28,000 £27,500 £26,500
25th Percentile £29,750 £28,750 £29,000
Median annual salary (50th Percentile) £33,250 £31,500 £33,500
Median % change year-on-year +5.56% -5.97% +3.08%
75th Percentile £37,875 £35,000 £38,750
90th Percentile £41,250 £38,750 £45,000
UK median annual salary £33,500 £31,500 £32,500
% change year-on-year +6.35% -3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 95,827 38,694 63,806
% of permanent jobs with a recognized job title 93.20% 90.38% 95.23%
Number of salaries quoted 67,436 23,178 38,147
10th Percentile £30,000 £28,500 £30,000
25th Percentile £41,000 £36,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £59,250 £55,000 £55,000
% change year-on-year +7.73% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 23 September 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 23 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +9 157 £30,000 -4.76% 21
North of England +10 122 £32,125 -1.15% 12
London -28 80 £36,000 - 27
Midlands -127 76 £32,500 +6.56% 14
East of England -11 72 £35,000 +18.64% 7
North West +21 71 £32,000 -8.57% 8
Yorkshire -17 51 £35,000 +16.67% 2
East Midlands -90 43 £33,500 +13.56% 4
West Midlands -73 33 £32,500 +4.84% 10
South West -154 33 £35,000 +11.11% 5
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 23 September 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 319 (59.07%) Microsoft
2 308 (57.04%) Microsoft 365
3 284 (52.59%) Windows
4 189 (35.00%) Customer Service
5 168 (31.11%) Problem-Solving
6 167 (30.93%) Active Directory
7 131 (24.26%) Azure
7 131 (24.26%) Entra ID
8 120 (22.22%) Windows Server
9 115 (21.30%) Firewall
9 115 (21.30%) Microsoft Exchange
10 99 (18.33%) DNS
11 95 (17.59%) SharePoint
12 88 (16.30%) Microsoft Intune
13 84 (15.56%) DHCP
14 74 (13.70%) ITIL
15 71 (13.15%) TCP/IP
16 68 (12.59%) VPN
17 66 (12.22%) Windows 10
18 65 (12.04%) Service Delivery
19 57 (10.56%) SLA
20 49 (9.07%) ITSM
21 46 (8.52%) Wi-Fi
22 45 (8.33%) Degree
23 42 (7.78%) VLAN
24 41 (7.59%) Continuous Improvement
25 39 (7.22%) VMware
26 38 (7.04%) Hyper-V
27 34 (6.30%) Mac OS
27 34 (6.30%) Microsoft Office

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 115 (21.30%) Microsoft Exchange
2 95 (17.59%) SharePoint
3 6 (1.11%) Exchange Server 2007
3 6 (1.11%) Exchange Server 2010
3 6 (1.11%) Exchange Server 2013
4 4 (0.74%) Confluence
5 3 (0.56%) IIS
6 1 (0.19%) Blackberry Enterprise Server
Applications
1 34 (6.30%) Microsoft Office
2 10 (1.85%) Microsoft Excel
3 5 (0.93%) Microsoft PowerPoint
Business Applications
1 5 (0.93%) Remedy ITSM
2 4 (0.74%) NetSuite
2 4 (0.74%) Shopify
3 3 (0.56%) Dynamics NAV
Cloud Services
1 308 (57.04%) Microsoft 365
2 131 (24.26%) Azure
2 131 (24.26%) Entra ID
3 21 (3.89%) OneDrive
4 18 (3.33%) Power Platform
5 11 (2.04%) AWS
6 9 (1.67%) SaaS
7 8 (1.48%) Dynamics 365
7 8 (1.48%) Google Workspace
8 7 (1.30%) PowerApps
9 3 (0.56%) GCP
9 3 (0.56%) PaaS
9 3 (0.56%) Power Automate
10 2 (0.37%) Amazon EC2
10 2 (0.37%) Mimecast
10 2 (0.37%) Virtual Private Cloud
11 1 (0.19%) Azure Storage
11 1 (0.19%) Cloud Computing
11 1 (0.19%) Microsoft Copilot
Communications & Networking
1 115 (21.30%) Firewall
2 99 (18.33%) DNS
3 84 (15.56%) DHCP
4 71 (13.15%) TCP/IP
5 68 (12.59%) VPN
6 46 (8.52%) Wi-Fi
7 42 (7.78%) VLAN
8 19 (3.52%) WAN
9 18 (3.33%) LAN
10 17 (3.15%) VoIP
11 10 (1.85%) Wireless
12 6 (1.11%) SSL
12 6 (1.11%) Structured Cabling
13 5 (0.93%) IPsec
14 4 (0.74%) Internet
15 2 (0.37%) BGP
15 2 (0.37%) Broadband
15 2 (0.37%) IP Telephony
15 2 (0.37%) NAS
15 2 (0.37%) WLAN
Database & Business Intelligence
1 8 (1.48%) Power BI
2 7 (1.30%) SQL Server
3 3 (0.56%) Relational Database
4 1 (0.19%) Crystal Reports
4 1 (0.19%) PostgreSQL
Development Applications
1 15 (2.78%) JIRA
2 1 (0.19%) Carbide.c++
General
1 186 (34.44%) Social Skills
2 31 (5.74%) Analytical Skills
3 29 (5.37%) Legal
4 22 (4.07%) Organisational Skills
5 17 (3.15%) Finance
6 14 (2.59%) Advertising
6 14 (2.59%) Retail
7 13 (2.41%) Law
8 10 (1.85%) Telecoms
9 9 (1.67%) Documentation Skills
10 7 (1.30%) Inclusion and Diversity
10 7 (1.30%) Manufacturing
11 6 (1.11%) Billing
12 3 (0.56%) Automotive
12 3 (0.56%) Electronics
12 3 (0.56%) Public Sector
12 3 (0.56%) Publishing
13 2 (0.37%) Marketing
13 2 (0.37%) Military
14 1 (0.19%) Back Office
Libraries, Frameworks & Software Standards
1 8 (1.48%) REST
1 8 (1.48%) SOAP
Miscellaneous
1 59 (10.93%) Driving Licence
2 31 (5.74%) Onboarding
3 10 (1.85%) CMDB
4 8 (1.48%) Self-Motivation
5 7 (1.30%) Hybrid Cloud
6 6 (1.11%) iPhone
7 5 (0.93%) Enterprise Software
7 5 (0.93%) EPoS
7 5 (0.93%) Smartphone
8 3 (0.56%) FMCG
8 3 (0.56%) iPad
8 3 (0.56%) iSeries
8 3 (0.56%) Management Information System
9 1 (0.19%) Blackberry
9 1 (0.19%) Educational Technology
9 1 (0.19%) Linux Command Line
9 1 (0.19%) NHS
9 1 (0.19%) Replication
9 1 (0.19%) Video Conferencing
Operating Systems
1 284 (52.59%) Windows
2 120 (22.22%) Windows Server
3 66 (12.22%) Windows 10
4 34 (6.30%) Mac OS
5 22 (4.07%) Android
6 14 (2.59%) Apple iOS
7 9 (1.67%) Linux
8 8 (1.48%) Windows Server 2016
9 6 (1.11%) Windows 7
9 6 (1.11%) Windows 8
10 5 (0.93%) Windows Server 2019
11 2 (0.37%) AIX
11 2 (0.37%) Windows Server 2012
Processes & Methodologies
1 189 (35.00%) Customer Service
2 168 (31.11%) Problem-Solving
3 74 (13.70%) ITIL
4 65 (12.04%) Service Delivery
5 49 (9.07%) ITSM
6 41 (7.59%) Continuous Improvement
7 33 (6.11%) Cybersecurity
8 31 (5.74%) Problem Management
9 30 (5.56%) Project Delivery
9 30 (5.56%) Root Cause Analysis
10 29 (5.37%) Logistics
11 28 (5.19%) Mentoring
12 25 (4.63%) Computer Science
12 25 (4.63%) Disaster Recovery
12 25 (4.63%) Time Management
13 24 (4.44%) Collaborative Culture
13 24 (4.44%) Service Management
14 23 (4.26%) Customer Experience
15 22 (4.07%) Incident Management
15 22 (4.07%) Project Management
Programming Languages
1 32 (5.93%) PowerShell
2 13 (2.41%) SQL
3 10 (1.85%) JavaScript
4 5 (0.93%) Python
5 4 (0.74%) VBScript
6 3 (0.56%) Ruby
Qualifications
1 45 (8.33%) Degree
2 27 (5.00%) DBS Check
2 27 (5.00%) Microsoft Certification
3 24 (4.44%) Security Cleared
4 16 (2.96%) A+ Certification
5 15 (2.78%) SC Cleared
6 9 (1.67%) Computer Science Degree
7 6 (1.11%) CCNA
7 6 (1.11%) Cisco Certification
7 6 (1.11%) HND
8 3 (0.56%) ITIL Foundation Certificate
8 3 (0.56%) NVQ Level 3
9 1 (0.19%) Azure Certification
9 1 (0.19%) HP APS
9 1 (0.19%) Network+ Certification
Quality Assurance & Compliance
1 57 (10.56%) SLA
2 11 (2.04%) GDPR
3 10 (1.85%) Cyber Essentials
4 3 (0.56%) QA
5 2 (0.37%) Accessibility
5 2 (0.37%) Cyber Essentials PLUS
5 2 (0.37%) ISO/IEC 27001
System Software
1 167 (30.93%) Active Directory
2 38 (7.04%) Hyper-V
3 28 (5.19%) VMware Infrastructure
4 9 (1.67%) Firmware
5 7 (1.30%) Virtual Desktop
6 6 (1.11%) BitLocker
7 2 (0.37%) Terminal Services
7 2 (0.37%) vSphere
7 2 (0.37%) XenApp
8 1 (0.19%) Terminal Server
Systems Management
1 88 (16.30%) Microsoft Intune
2 26 (4.81%) SCCM
3 9 (1.67%) Autotask
3 9 (1.67%) FortiGate
4 8 (1.48%) Jamf Pro
5 2 (0.37%) Netcool
Vendors
1 319 (59.07%) Microsoft
2 39 (7.22%) VMware
3 33 (6.11%) Cisco
4 32 (5.93%) ServiceNow
5 29 (5.37%) Fortinet
6 26 (4.81%) SonicWALL
7 17 (3.15%) Meraki
8 13 (2.41%) Apple
9 12 (2.22%) Google
10 11 (2.04%) Ubiquiti
11 10 (1.85%) Draytek
11 10 (1.85%) Veeam
12 8 (1.48%) SolarWinds
13 7 (1.30%) Citrix
13 7 (1.30%) HP
14 6 (1.11%) Datto
14 6 (1.11%) Freshdesk
15 5 (0.93%) Palo Alto
15 5 (0.93%) Remedy
15 5 (0.93%) Sophos