2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 18 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Apr 2026
Same period 2025 Same period 2024
Rank 251 324 310
Rank change year-on-year +73 -14 +62
Permanent jobs requiring a 2nd Line Support 581 345 745
As % of all permanent jobs in England 0.75% 0.93% 0.90%
As % of the Job Titles category 0.82% 1.04% 0.96%
Number of salaries quoted 522 329 690
10th Percentile £26,250 £26,750 £26,000
25th Percentile £28,563 £29,000 £27,500
Median annual salary (50th Percentile) £32,500 £32,000 £31,000
Median % change year-on-year +1.56% +3.23% -1.59%
75th Percentile £37,500 £37,500 £35,250
90th Percentile £42,000 £42,500 £40,000
UK median annual salary £32,250 £32,000 £30,000
% change year-on-year +0.78% +6.67% -4.76%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 71,244 33,167 77,837
% of permanent jobs with a recognized job title 92.58% 89.24% 94.46%
Number of salaries quoted 46,642 21,273 59,781
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,066
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -10.04%
75th Percentile £75,000 £79,500 £72,500
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £53,500
% change year-on-year -8.33% +12.15% -10.83%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 18 April 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 18 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +80 193 £31,500 -2.33% 20
North of England -12 120 £29,750 -2.46% 12
Midlands -20 86 £31,500 +3.28% 15
London +28 83 £40,000 - 8
North West +14 61 £30,000 -10.45% 9
Yorkshire -50 55 £26,750 -7.76% 1
East of England -13 53 £35,000 +9.38% 8
South West -66 46 £33,000 +4.76% 7
West Midlands -7 42 £32,000 +4.92% 7
East Midlands -52 39 £27,000 -14.29% 8
North East -35 4 £26,000 -18.75% 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 18 April 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 313 (53.87%) Microsoft
2 311 (53.53%) Microsoft 365
3 306 (52.67%) Windows
4 212 (36.49%) Active Directory
5 190 (32.70%) Problem-Solving
6 168 (28.92%) Azure
7 165 (28.40%) Customer Service
8 164 (28.23%) Windows Server
9 124 (21.34%) Firewall
10 113 (19.45%) VPN
11 108 (18.59%) DNS
12 105 (18.07%) DHCP
12 105 (18.07%) Microsoft Exchange
13 100 (17.21%) Windows 10
14 91 (15.66%) Microsoft Intune
15 89 (15.32%) Entra ID
16 86 (14.80%) ITIL
17 85 (14.63%) Wi-Fi
18 77 (13.25%) SLA
19 75 (12.91%) SharePoint
19 75 (12.91%) TCP/IP
20 74 (12.74%) Microsoft Office
21 67 (11.53%) WAN
22 63 (10.84%) Hyper-V
23 61 (10.50%) LAN
24 60 (10.33%) VoIP
25 55 (9.47%) Continuous Improvement
25 55 (9.47%) VLAN
26 53 (9.12%) Mentoring
27 49 (8.43%) Degree

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 105 (18.07%) Microsoft Exchange
2 75 (12.91%) SharePoint
3 6 (1.03%) Confluence
4 3 (0.52%) IIS
5 1 (0.17%) Exchange Server 2013
Applications
1 74 (12.74%) Microsoft Office
2 12 (2.07%) Microsoft Excel
3 10 (1.72%) Microsoft PowerPoint
Business Applications
1 5 (0.86%) Dynamics CRM
1 5 (0.86%) Dynamics NAV
2 1 (0.17%) Alphatax
Cloud Services
1 311 (53.53%) Microsoft 365
2 168 (28.92%) Azure
3 89 (15.32%) Entra ID
4 37 (6.37%) Google Workspace
5 28 (4.82%) AWS
6 22 (3.79%) OneDrive
7 19 (3.27%) SaaS
8 13 (2.24%) Power Platform
9 8 (1.38%) PowerApps
10 7 (1.20%) Mimecast
11 5 (0.86%) GCP
12 4 (0.69%) Power Automate
13 3 (0.52%) Datadog
13 3 (0.52%) IaaS
13 3 (0.52%) Microsoft Copilot
13 3 (0.52%) PaaS
14 1 (0.17%) Azure Logic Apps
14 1 (0.17%) Azure Storage
14 1 (0.17%) Dynamics 365
Communications & Networking
1 124 (21.34%) Firewall
2 113 (19.45%) VPN
3 108 (18.59%) DNS
4 105 (18.07%) DHCP
5 85 (14.63%) Wi-Fi
6 75 (12.91%) TCP/IP
7 67 (11.53%) WAN
8 61 (10.50%) LAN
9 60 (10.33%) VoIP
10 55 (9.47%) VLAN
11 25 (4.30%) Wireless
12 19 (3.27%) Remote Desktop
13 13 (2.24%) Unified Communications
14 11 (1.89%) DECT
14 11 (1.89%) DSL
14 11 (1.89%) PBX
14 11 (1.89%) Wireshark
15 8 (1.38%) Broadband
16 7 (1.20%) IPsec
17 6 (1.03%) ADSL
Database & Business Intelligence
1 23 (3.96%) SQL Server
2 5 (0.86%) Amazon RDS
2 5 (0.86%) Power BI
3 3 (0.52%) MySQL
3 3 (0.52%) Relational Database
4 2 (0.34%) Azure SQL Database
4 2 (0.34%) Crystal Reports
Development Applications
1 26 (4.48%) JIRA
2 3 (0.52%) Git
General
1 199 (34.25%) Social Skills
2 38 (6.54%) Telecoms
3 28 (4.82%) Law
4 26 (4.48%) Retail
5 24 (4.13%) Finance
6 19 (3.27%) Marketing
7 18 (3.10%) Analytical Skills
8 13 (2.24%) Legal
8 13 (2.24%) Manufacturing
8 13 (2.24%) Organisational Skills
9 8 (1.38%) Advertising
9 8 (1.38%) Documentation Skills
10 7 (1.20%) Electronics
10 7 (1.20%) Public Sector
11 4 (0.69%) Back Office
11 4 (0.69%) Banking
11 4 (0.69%) Inclusion and Diversity
12 3 (0.52%) Dutch Language
12 3 (0.52%) French Language
12 3 (0.52%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.17%) Web Services
Miscellaneous
1 76 (13.08%) Driving Licence
2 32 (5.51%) Onboarding
3 14 (2.41%) Self-Motivation
4 13 (2.24%) EPoS
5 12 (2.07%) IoT
6 11 (1.89%) Web Conferencing
7 6 (1.03%) Hybrid Cloud
7 6 (1.03%) Mobile App
7 6 (1.03%) Video\Live Streaming
8 5 (0.86%) Video Conferencing
9 4 (0.69%) Wiki
10 3 (0.52%) Data Centre
10 3 (0.52%) iPhone
11 2 (0.34%) Client/Server
11 2 (0.34%) Housing Association
11 2 (0.34%) iPad
11 2 (0.34%) Low-Code
11 2 (0.34%) Management Information System
12 1 (0.17%) CCTV
12 1 (0.17%) Smartphone
Operating Systems
1 306 (52.67%) Windows
2 164 (28.23%) Windows Server
3 100 (17.21%) Windows 10
4 47 (8.09%) Mac OS
5 40 (6.88%) Windows Server 2019
6 36 (6.20%) Windows Server 2016
7 27 (4.65%) Android
8 26 (4.48%) Apple iOS
9 23 (3.96%) Windows Server 2012
10 14 (2.41%) Linux
11 2 (0.34%) Windows 7
12 1 (0.17%) Mac OS X
12 1 (0.17%) VMS
12 1 (0.17%) Windows 8
12 1 (0.17%) Windows Server 2008
Processes & Methodologies
1 190 (32.70%) Problem-Solving
2 165 (28.40%) Customer Service
3 86 (14.80%) ITIL
4 55 (9.47%) Continuous Improvement
5 53 (9.12%) Mentoring
6 44 (7.57%) Service Delivery
7 42 (7.23%) ITSM
8 35 (6.02%) Cybersecurity
9 32 (5.51%) Service Management
10 25 (4.30%) ERP
11 24 (4.13%) Mobile Device Management
12 23 (3.96%) Remote Monitoring and Management
13 22 (3.79%) Root Cause Analysis
13 22 (3.79%) Time Management
14 21 (3.61%) Incident Management
15 20 (3.44%) Change Management
16 19 (3.27%) Asset Management
16 19 (3.27%) Computer Science
17 18 (3.10%) Logistics
18 17 (2.93%) Project Delivery
Programming Languages
1 48 (8.26%) PowerShell
2 35 (6.02%) SQL
3 10 (1.72%) C#
4 7 (1.20%) Python
4 7 (1.20%) T-SQL
5 4 (0.69%) JavaScript
Qualifications
1 49 (8.43%) Degree
2 32 (5.51%) Microsoft Certification
3 17 (2.93%) A+ Certification
4 15 (2.58%) Security Cleared
5 13 (2.24%) SC Cleared
6 12 (2.07%) ITIL Foundation Certificate
7 11 (1.89%) Computer Science Degree
8 9 (1.55%) DBS Check
8 9 (1.55%) Microsoft Certified Professional
9 5 (0.86%) Azure Certification
9 5 (0.86%) BPSS Clearance
9 5 (0.86%) CCNA
9 5 (0.86%) Cisco Certification
9 5 (0.86%) CompTIA Security+
10 4 (0.69%) CCA
10 4 (0.69%) Citrix Certification
10 4 (0.69%) MCSE
10 4 (0.69%) NVQ Level 3
11 3 (0.52%) MCSA
11 3 (0.52%) Network+ Certification
Quality Assurance & Compliance
1 77 (13.25%) SLA
2 13 (2.24%) QA
3 12 (2.07%) Cyber Essentials
4 5 (0.86%) GDPR
5 4 (0.69%) ISO/IEC 27001
5 4 (0.69%) NIST
6 3 (0.52%) Accessibility
7 1 (0.17%) PCI DSS
System Software
1 212 (36.49%) Active Directory
2 63 (10.84%) Hyper-V
3 27 (4.65%) VMware Infrastructure
4 16 (2.75%) Virtual Desktop
5 7 (1.20%) BitLocker
6 3 (0.52%) Terminal Services
7 1 (0.17%) Firmware
Systems Management
1 91 (15.66%) Microsoft Intune
2 21 (3.61%) SCCM
3 19 (3.27%) Active Directory Federation Services
4 10 (1.72%) Autotask
5 8 (1.38%) Jamf Pro
6 4 (0.69%) ZABBIX
7 2 (0.34%) FortiGate
8 1 (0.17%) AirWatch
8 1 (0.17%) EMC NetWorker
Vendors
1 313 (53.87%) Microsoft
2 38 (6.54%) VMware
3 34 (5.85%) Google
4 22 (3.79%) Apple
5 20 (3.44%) Cisco
6 19 (3.27%) Meraki
7 12 (2.07%) ServiceNow
7 12 (2.07%) Sophos
7 12 (2.07%) Veeam
8 10 (1.72%) Palo Alto
9 9 (1.55%) HP
10 8 (1.38%) Fortinet
10 8 (1.38%) Qualys
10 8 (1.38%) SolarWinds
11 7 (1.20%) Citrix
12 6 (1.03%) Samsung
12 6 (1.03%) TP-LINK
12 6 (1.03%) Ubiquiti
13 5 (0.86%) ConnectWise
14 4 (0.69%) SonicWALL