2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 11 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 May 2026
Same period 2025 Same period 2024
Rank 280 313 325
Rank change year-on-year +33 +12 +24
Permanent jobs requiring a 2nd Line Support 532 402 720
As % of all permanent jobs in England 0.66% 1.02% 0.86%
As % of the Job Titles category 0.71% 1.14% 0.91%
Number of salaries quoted 476 382 669
10th Percentile £26,875 £26,525 £26,000
25th Percentile £29,000 £29,000 £27,500
Median annual salary (50th Percentile) £32,500 £31,500 £31,000
Median % change year-on-year +3.17% +1.61% -2.08%
75th Percentile £37,500 £35,625 £36,000
90th Percentile £42,500 £41,950 £40,000
UK median annual salary £32,250 £31,500 £30,688
% change year-on-year +2.38% +2.65% -2.58%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 74,941 35,125 79,484
% of permanent jobs with a recognized job title 93.10% 89.53% 94.45%
Number of salaries quoted 50,440 21,315 60,426
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,125
Median annual salary (50th Percentile) £55,000 £59,000 £54,000
Median % change year-on-year -6.78% +9.26% -11.18%
75th Percentile £75,000 £78,750 £71,991
90th Percentile £96,250 £100,000 £91,250
UK median annual salary £55,000 £58,000 £52,550
% change year-on-year -5.17% +10.37% -12.42%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 11 May 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 11 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +92 186 £31,000 -1.59% 27
North of England -10 113 £30,000 -1.64% 14
London +6 83 £36,000 -10.00% 14
Midlands -63 64 £32,000 +4.92% 12
North West +22 56 £30,000 -10.45% 8
Yorkshire -34 53 £26,750 -7.76% 5
East of England 0 50 £35,000 +16.67% 12
South West -94 36 £33,500 +6.35% 10
West Midlands -25 35 £32,000 +4.92% 10
East Midlands -62 24 £26,750 -15.08% 2
North East -47 4 £26,000 -18.75% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 May 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 286 (53.76%) Microsoft 365
2 285 (53.57%) Microsoft
3 270 (50.75%) Windows
4 186 (34.96%) Active Directory
5 165 (31.02%) Problem-Solving
6 152 (28.57%) Customer Service
7 150 (28.20%) Azure
8 133 (25.00%) Windows Server
9 98 (18.42%) Firewall
10 93 (17.48%) VPN
11 91 (17.11%) Microsoft Exchange
12 90 (16.92%) DHCP
12 90 (16.92%) DNS
13 87 (16.35%) Entra ID
14 83 (15.60%) Windows 10
15 78 (14.66%) Wi-Fi
16 77 (14.47%) ITIL
17 75 (14.10%) Microsoft Intune
18 72 (13.53%) SLA
19 71 (13.35%) SharePoint
20 65 (12.22%) Microsoft Office
21 62 (11.65%) WAN
22 55 (10.34%) LAN
22 55 (10.34%) VoIP
23 53 (9.96%) TCP/IP
24 50 (9.40%) PowerShell
25 49 (9.21%) Hyper-V
26 47 (8.83%) Degree
27 43 (8.08%) VLAN
28 42 (7.89%) Mac OS

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (17.11%) Microsoft Exchange
2 71 (13.35%) SharePoint
3 5 (0.94%) Confluence
4 3 (0.56%) IIS
Applications
1 65 (12.22%) Microsoft Office
2 10 (1.88%) Microsoft Excel
3 8 (1.50%) Microsoft PowerPoint
Business Applications
1 5 (0.94%) Dynamics NAV
2 4 (0.75%) Dynamics CRM
3 1 (0.19%) Alphatax
Cloud Services
1 286 (53.76%) Microsoft 365
2 150 (28.20%) Azure
3 87 (16.35%) Entra ID
4 27 (5.08%) AWS
5 26 (4.89%) Google Workspace
6 21 (3.95%) OneDrive
7 17 (3.20%) Power Platform
8 8 (1.50%) PowerApps
9 7 (1.32%) Mimecast
9 7 (1.32%) SaaS
10 5 (0.94%) GCP
11 4 (0.75%) Power Automate
12 3 (0.56%) Datadog
12 3 (0.56%) Dynamics 365
12 3 (0.56%) IaaS
12 3 (0.56%) Microsoft Copilot
12 3 (0.56%) PaaS
13 2 (0.38%) Azure Storage
14 1 (0.19%) Azure Logic Apps
14 1 (0.19%) Virtual Private Cloud
Communications & Networking
1 98 (18.42%) Firewall
2 93 (17.48%) VPN
3 90 (16.92%) DHCP
3 90 (16.92%) DNS
4 78 (14.66%) Wi-Fi
5 62 (11.65%) WAN
6 55 (10.34%) LAN
6 55 (10.34%) VoIP
7 53 (9.96%) TCP/IP
8 43 (8.08%) VLAN
9 21 (3.95%) Wireless
10 10 (1.88%) Unified Communications
11 8 (1.50%) Broadband
11 8 (1.50%) DECT
11 8 (1.50%) DSL
11 8 (1.50%) PBX
11 8 (1.50%) Remote Desktop
11 8 (1.50%) Wireshark
12 6 (1.13%) ADSL
12 6 (1.13%) IPsec
Database & Business Intelligence
1 19 (3.57%) SQL Server
2 7 (1.32%) Power BI
3 3 (0.56%) Relational Database
4 2 (0.38%) Azure SQL Database
4 2 (0.38%) Crystal Reports
4 2 (0.38%) MySQL
5 1 (0.19%) Amazon RDS
Development Applications
1 23 (4.32%) JIRA
2 3 (0.56%) Git
General
1 160 (30.08%) Social Skills
2 36 (6.77%) Telecoms
3 25 (4.70%) Finance
4 24 (4.51%) Law
5 17 (3.20%) Retail
6 15 (2.82%) Legal
7 14 (2.63%) Manufacturing
7 14 (2.63%) Marketing
8 13 (2.44%) Organisational Skills
9 8 (1.50%) Documentation Skills
10 7 (1.32%) Advertising
10 7 (1.32%) Analytical Skills
11 6 (1.13%) Electronics
11 6 (1.13%) Public Sector
12 5 (0.94%) Inclusion and Diversity
13 4 (0.75%) Back Office
13 4 (0.75%) Banking
14 2 (0.38%) Billing
14 2 (0.38%) Military
15 1 (0.19%) Front Office
Libraries, Frameworks & Software Standards
1 1 (0.19%) Web Services
Miscellaneous
1 53 (9.96%) Driving Licence
2 21 (3.95%) Onboarding
3 15 (2.82%) Self-Motivation
4 14 (2.63%) EPoS
5 11 (2.07%) IoT
6 8 (1.50%) Web Conferencing
7 6 (1.13%) Hybrid Cloud
8 5 (0.94%) Mobile App
8 5 (0.94%) Video Conferencing
8 5 (0.94%) Video\Live Streaming
9 4 (0.75%) Wiki
10 3 (0.56%) iSeries
11 2 (0.38%) Housing Association
11 2 (0.38%) Low-Code
12 1 (0.19%) CCTV
12 1 (0.19%) Data Centre
12 1 (0.19%) Fat Client
12 1 (0.19%) iPhone
12 1 (0.19%) NHS
12 1 (0.19%) Smartphone
Operating Systems
1 270 (50.75%) Windows
2 133 (25.00%) Windows Server
3 83 (15.60%) Windows 10
4 42 (7.89%) Mac OS
5 31 (5.83%) Windows Server 2019
6 30 (5.64%) Windows Server 2016
7 27 (5.08%) Android
8 22 (4.14%) Apple iOS
9 20 (3.76%) Windows Server 2012
10 9 (1.69%) Linux
11 1 (0.19%) AIX
11 1 (0.19%) Mac OS X
11 1 (0.19%) VMS
11 1 (0.19%) Windows 7
11 1 (0.19%) Windows Server 2008
Processes & Methodologies
1 165 (31.02%) Problem-Solving
2 152 (28.57%) Customer Service
3 77 (14.47%) ITIL
4 41 (7.71%) Continuous Improvement
5 36 (6.77%) Service Delivery
6 34 (6.39%) ITSM
7 33 (6.20%) Cybersecurity
7 33 (6.20%) Service Management
8 31 (5.83%) Mentoring
9 24 (4.51%) Incident Management
10 22 (4.14%) Change Management
10 22 (4.14%) Computer Science
11 20 (3.76%) Remote Monitoring and Management
12 19 (3.57%) Time Management
13 18 (3.38%) Mobile Device Management
13 18 (3.38%) Problem Management
14 17 (3.20%) Asset Management
14 17 (3.20%) Customer Experience
15 16 (3.01%) Project Management
15 16 (3.01%) Task Automation
Programming Languages
1 50 (9.40%) PowerShell
2 20 (3.76%) SQL
3 9 (1.69%) Python
4 4 (0.75%) JavaScript
5 3 (0.56%) T-SQL
Qualifications
1 47 (8.83%) Degree
2 28 (5.26%) Microsoft Certification
3 20 (3.76%) A+ Certification
4 14 (2.63%) Security Cleared
5 13 (2.44%) SC Cleared
6 11 (2.07%) DBS Check
7 8 (1.50%) Computer Science Degree
7 8 (1.50%) ITIL Foundation Certificate
8 5 (0.94%) CompTIA Security+
9 4 (0.75%) NVQ Level 3
10 3 (0.56%) Network+ Certification
11 2 (0.38%) CCNA
11 2 (0.38%) Cisco Certification
11 2 (0.38%) HND
11 2 (0.38%) HP APS
12 1 (0.19%) BPSS Clearance
12 1 (0.19%) CCA
12 1 (0.19%) CCNP
12 1 (0.19%) Citrix Certification
12 1 (0.19%) MCSE
Quality Assurance & Compliance
1 72 (13.53%) SLA
2 11 (2.07%) Cyber Essentials
3 4 (0.75%) ISO/IEC 27001
3 4 (0.75%) NIST
4 3 (0.56%) Accessibility
4 3 (0.56%) GDPR
4 3 (0.56%) QA
5 1 (0.19%) PCI DSS
System Software
1 186 (34.96%) Active Directory
2 49 (9.21%) Hyper-V
3 16 (3.01%) VMware Infrastructure
4 12 (2.26%) Virtual Desktop
5 7 (1.32%) BitLocker
6 3 (0.56%) Terminal Services
Systems Management
1 75 (14.10%) Microsoft Intune
2 22 (4.14%) SCCM
3 16 (3.01%) Active Directory Federation Services
4 9 (1.69%) Autotask
5 5 (0.94%) Jamf Pro
6 4 (0.75%) FortiGate
6 4 (0.75%) ZABBIX
7 1 (0.19%) AirWatch
7 1 (0.19%) EMC NetWorker
7 1 (0.19%) Netcool
Vendors
1 285 (53.57%) Microsoft
2 25 (4.70%) Google
3 21 (3.95%) VMware
4 19 (3.57%) Apple
4 19 (3.57%) Meraki
5 18 (3.38%) Cisco
6 11 (2.07%) SolarWinds
7 10 (1.88%) Fortinet
7 10 (1.88%) HP
7 10 (1.88%) Palo Alto
7 10 (1.88%) ServiceNow
8 8 (1.50%) Qualys
8 8 (1.50%) Sophos
9 7 (1.32%) Veeam
10 6 (1.13%) Samsung
10 6 (1.13%) SonicWALL
10 6 (1.13%) TP-LINK
10 6 (1.13%) Ubiquiti
11 3 (0.56%) Acronis
11 3 (0.56%) Barracuda Networks