2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 25 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Sep 2026
Same period 2025 Same period 2024
Rank 344 243 379
Rank change year-on-year -101 +136 -82
Permanent jobs requiring a 2nd Line Support 537 559 456
As % of all permanent jobs in England 0.52% 1.30% 0.67%
As % of the Job Titles category 0.56% 1.43% 0.70%
Number of salaries quoted 455 531 313
10th Percentile £28,000 £27,500 £26,542
25th Percentile £29,750 £28,750 £29,000
Median annual salary (50th Percentile) £33,000 £31,500 £33,500
Median % change year-on-year +4.76% -5.97% +3.08%
75th Percentile £37,500 £34,750 £38,750
90th Percentile £41,250 £38,750 £45,000
UK median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,166 39,010 65,087
% of permanent jobs with a recognized job title 93.14% 90.46% 95.20%
Number of salaries quoted 67,635 23,328 38,436
10th Percentile £30,000 £28,300 £30,500
25th Percentile £41,000 £36,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 25 September 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 25 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -4 156 £30,000 -4.76% 24
North of England +2 123 £32,000 -1.54% 9
London -12 79 £36,000 +1.41% 23
Midlands -118 77 £32,500 +6.56% 12
North West +22 72 £32,000 -4.48% 7
East of England +2 71 £35,000 +18.64% 9
Yorkshire -14 51 £35,000 +16.67% 2
East Midlands -87 44 £33,500 +11.67% 3
West Midlands -80 33 £32,500 +4.84% 9
South West -157 31 £35,000 +11.11% 4
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 25 September 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 314 (58.47%) Microsoft
2 303 (56.42%) Microsoft 365
3 280 (52.14%) Windows
4 188 (35.01%) Customer Service
5 167 (31.10%) Problem-Solving
6 162 (30.17%) Active Directory
7 129 (24.02%) Azure
8 128 (23.84%) Entra ID
9 118 (21.97%) Windows Server
10 116 (21.60%) Microsoft Exchange
11 113 (21.04%) Firewall
12 98 (18.25%) DNS
13 95 (17.69%) SharePoint
14 85 (15.83%) Microsoft Intune
15 83 (15.46%) DHCP
16 73 (13.59%) ITIL
17 70 (13.04%) TCP/IP
18 66 (12.29%) VPN
18 66 (12.29%) Windows 10
19 65 (12.10%) Service Delivery
20 55 (10.24%) SLA
21 49 (9.12%) ITSM
22 46 (8.57%) Wi-Fi
23 44 (8.19%) Degree
24 42 (7.82%) VLAN
25 41 (7.64%) Continuous Improvement
26 39 (7.26%) VMware
27 38 (7.08%) Hyper-V
28 34 (6.33%) Mac OS
29 33 (6.15%) Cisco

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 116 (21.60%) Microsoft Exchange
2 95 (17.69%) SharePoint
3 6 (1.12%) Exchange Server 2007
3 6 (1.12%) Exchange Server 2010
3 6 (1.12%) Exchange Server 2013
4 5 (0.93%) Confluence
5 3 (0.56%) IIS
6 1 (0.19%) Blackberry Enterprise Server
Applications
1 33 (6.15%) Microsoft Office
2 10 (1.86%) Microsoft Excel
3 5 (0.93%) Microsoft PowerPoint
Business Applications
1 5 (0.93%) Remedy ITSM
2 4 (0.74%) NetSuite
2 4 (0.74%) Shopify
3 3 (0.56%) Dynamics NAV
Cloud Services
1 303 (56.42%) Microsoft 365
2 129 (24.02%) Azure
3 128 (23.84%) Entra ID
4 21 (3.91%) OneDrive
5 17 (3.17%) Power Platform
6 11 (2.05%) AWS
7 8 (1.49%) Dynamics 365
7 8 (1.49%) Google Workspace
7 8 (1.49%) SaaS
8 6 (1.12%) PowerApps
9 3 (0.56%) GCP
9 3 (0.56%) Power Automate
10 2 (0.37%) Amazon EC2
10 2 (0.37%) Mimecast
10 2 (0.37%) PaaS
10 2 (0.37%) Virtual Private Cloud
11 1 (0.19%) Azure Storage
11 1 (0.19%) Cloud Computing
11 1 (0.19%) Microsoft Copilot
Communications & Networking
1 113 (21.04%) Firewall
2 98 (18.25%) DNS
3 83 (15.46%) DHCP
4 70 (13.04%) TCP/IP
5 66 (12.29%) VPN
6 46 (8.57%) Wi-Fi
7 42 (7.82%) VLAN
8 19 (3.54%) WAN
9 18 (3.35%) LAN
10 17 (3.17%) VoIP
11 9 (1.68%) Wireless
12 6 (1.12%) SSL
12 6 (1.12%) Structured Cabling
13 5 (0.93%) IPsec
14 4 (0.74%) Internet
15 2 (0.37%) BGP
15 2 (0.37%) Broadband
15 2 (0.37%) NAS
15 2 (0.37%) SD-WAN
15 2 (0.37%) WLAN
Database & Business Intelligence
1 8 (1.49%) Power BI
2 7 (1.30%) SQL Server
3 4 (0.74%) Relational Database
4 1 (0.19%) Crystal Reports
4 1 (0.19%) PostgreSQL
Development Applications
1 16 (2.98%) JIRA
2 1 (0.19%) Carbide.c++
General
1 184 (34.26%) Social Skills
2 31 (5.77%) Analytical Skills
3 27 (5.03%) Legal
4 23 (4.28%) Organisational Skills
5 16 (2.98%) Finance
6 15 (2.79%) Retail
7 14 (2.61%) Advertising
8 13 (2.42%) Law
9 10 (1.86%) Telecoms
10 9 (1.68%) Documentation Skills
11 7 (1.30%) Inclusion and Diversity
11 7 (1.30%) Manufacturing
12 6 (1.12%) Billing
13 4 (0.74%) Automotive
13 4 (0.74%) Publishing
14 3 (0.56%) Electronics
14 3 (0.56%) Public Sector
15 2 (0.37%) Marketing
15 2 (0.37%) Military
16 1 (0.19%) Games
Libraries, Frameworks & Software Standards
1 8 (1.49%) REST
1 8 (1.49%) SOAP
Miscellaneous
1 59 (10.99%) Driving Licence
2 31 (5.77%) Onboarding
3 10 (1.86%) CMDB
4 8 (1.49%) Self-Motivation
5 7 (1.30%) Hybrid Cloud
6 6 (1.12%) iPhone
7 5 (0.93%) Enterprise Software
7 5 (0.93%) EPoS
7 5 (0.93%) Smartphone
8 4 (0.74%) FMCG
9 3 (0.56%) iPad
9 3 (0.56%) iSeries
9 3 (0.56%) Management Information System
10 1 (0.19%) Blackberry
10 1 (0.19%) Educational Technology
10 1 (0.19%) Linux Command Line
10 1 (0.19%) NHS
10 1 (0.19%) Replication
10 1 (0.19%) Video Conferencing
Operating Systems
1 280 (52.14%) Windows
2 118 (21.97%) Windows Server
3 66 (12.29%) Windows 10
4 34 (6.33%) Mac OS
5 22 (4.10%) Android
6 13 (2.42%) Apple iOS
7 9 (1.68%) Linux
8 7 (1.30%) Windows Server 2016
9 6 (1.12%) Windows 7
9 6 (1.12%) Windows 8
10 4 (0.74%) Windows Server 2019
11 2 (0.37%) AIX
11 2 (0.37%) Windows Server 2012
Processes & Methodologies
1 188 (35.01%) Customer Service
2 167 (31.10%) Problem-Solving
3 73 (13.59%) ITIL
4 65 (12.10%) Service Delivery
5 49 (9.12%) ITSM
6 41 (7.64%) Continuous Improvement
7 33 (6.15%) Cybersecurity
8 30 (5.59%) Logistics
8 30 (5.59%) Problem Management
8 30 (5.59%) Project Delivery
8 30 (5.59%) Root Cause Analysis
9 27 (5.03%) Mentoring
10 25 (4.66%) Computer Science
10 25 (4.66%) Disaster Recovery
10 25 (4.66%) Service Management
10 25 (4.66%) Time Management
11 24 (4.47%) Collaborative Culture
12 23 (4.28%) Customer Experience
13 21 (3.91%) Project Management
13 21 (3.91%) Remote Monitoring and Management
Programming Languages
1 32 (5.96%) PowerShell
2 14 (2.61%) SQL
3 10 (1.86%) JavaScript
4 5 (0.93%) Python
5 4 (0.74%) VBScript
6 3 (0.56%) Ruby
Qualifications
1 44 (8.19%) Degree
2 28 (5.21%) DBS Check
3 26 (4.84%) Microsoft Certification
4 24 (4.47%) Security Cleared
5 16 (2.98%) A+ Certification
6 15 (2.79%) SC Cleared
7 9 (1.68%) Computer Science Degree
8 6 (1.12%) CCNA
8 6 (1.12%) Cisco Certification
8 6 (1.12%) HND
9 3 (0.56%) ITIL Foundation Certificate
9 3 (0.56%) NVQ Level 3
10 1 (0.19%) Azure Certification
10 1 (0.19%) HP APS
10 1 (0.19%) Network+ Certification
Quality Assurance & Compliance
1 55 (10.24%) SLA
2 11 (2.05%) GDPR
3 10 (1.86%) Cyber Essentials
4 4 (0.74%) QA
5 2 (0.37%) Accessibility
5 2 (0.37%) Cyber Essentials PLUS
5 2 (0.37%) ISO/IEC 27001
System Software
1 162 (30.17%) Active Directory
2 38 (7.08%) Hyper-V
3 28 (5.21%) VMware Infrastructure
4 9 (1.68%) Firmware
5 6 (1.12%) BitLocker
5 6 (1.12%) Virtual Desktop
6 2 (0.37%) Terminal Services
6 2 (0.37%) vSphere
6 2 (0.37%) XenApp
7 1 (0.19%) Terminal Server
Systems Management
1 85 (15.83%) Microsoft Intune
2 25 (4.66%) SCCM
3 9 (1.68%) Autotask
3 9 (1.68%) FortiGate
4 8 (1.49%) Jamf Pro
5 2 (0.37%) Netcool
Vendors
1 314 (58.47%) Microsoft
2 39 (7.26%) VMware
3 33 (6.15%) Cisco
4 32 (5.96%) ServiceNow
5 29 (5.40%) Fortinet
6 26 (4.84%) SonicWALL
7 17 (3.17%) Meraki
8 13 (2.42%) Apple
9 12 (2.23%) Google
10 11 (2.05%) Ubiquiti
11 10 (1.86%) Draytek
11 10 (1.86%) Veeam
12 7 (1.30%) Citrix
12 7 (1.30%) HP
12 7 (1.30%) SolarWinds
13 6 (1.12%) Datto
13 6 (1.12%) Freshdesk
14 5 (0.93%) Remedy
14 5 (0.93%) Sophos
15 4 (0.74%) Salesforce