2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 11 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Apr 2026
Same period 2025 Same period 2024
Rank 247 310 299
Rank change year-on-year +63 -11 +66
Permanent jobs requiring a 2nd Line Support 582 334 751
As % of all permanent jobs in England 0.78% 0.91% 0.93%
As % of the Job Titles category 0.85% 1.02% 0.99%
Number of salaries quoted 526 318 697
10th Percentile £26,250 £26,750 £26,000
25th Percentile £28,750 £29,000 £27,500
Median annual salary (50th Percentile) £32,500 £32,000 £31,000
Median % change year-on-year +1.56% +3.23% -1.59%
75th Percentile £37,500 £37,500 £35,250
90th Percentile £42,000 £42,500 £40,000
UK median annual salary £32,500 £32,000 £30,000
% change year-on-year +1.56% +6.67% -4.76%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 68,613 32,796 75,948
% of permanent jobs with a recognized job title 92.41% 89.55% 94.39%
Number of salaries quoted 45,221 21,209 58,983
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.71%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £54,000
% change year-on-year -8.33% +11.11% -10.00%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 11 April 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 11 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +85 197 £31,750 -2.31% 23
North of England -13 124 £30,000 -1.64% 17
London +13 81 £40,000 - 12
Midlands -24 81 £32,000 +4.92% 9
North West +7 61 £30,000 -10.45% 11
Yorkshire -35 59 £27,500 -5.17% 6
East of England -13 53 £35,000 +9.38% 10
South West -69 46 £32,500 +3.17% 8
West Midlands +2 40 £32,500 +6.56% 6
East Midlands -51 36 £27,000 -14.29% 3
North East -31 4 £26,000 -18.75%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 April 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 316 (54.30%) Microsoft 365
2 314 (53.95%) Microsoft
3 311 (53.44%) Windows
4 217 (37.29%) Active Directory
5 188 (32.30%) Problem-Solving
6 174 (29.90%) Azure
7 168 (28.87%) Windows Server
8 165 (28.35%) Customer Service
9 131 (22.51%) Firewall
10 120 (20.62%) VPN
11 112 (19.24%) DNS
12 108 (18.56%) DHCP
13 106 (18.21%) Microsoft Exchange
14 105 (18.04%) Windows 10
15 95 (16.32%) Microsoft Intune
16 92 (15.81%) Entra ID
17 90 (15.46%) ITIL
18 84 (14.43%) Wi-Fi
19 80 (13.75%) Microsoft Office
20 79 (13.57%) SLA
21 78 (13.40%) TCP/IP
22 76 (13.06%) SharePoint
23 67 (11.51%) WAN
24 66 (11.34%) Hyper-V
25 61 (10.48%) LAN
26 59 (10.14%) VLAN
26 59 (10.14%) VoIP
27 57 (9.79%) Mentoring
28 56 (9.62%) Continuous Improvement
29 50 (8.59%) Degree

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 106 (18.21%) Microsoft Exchange
2 76 (13.06%) SharePoint
3 6 (1.03%) Confluence
4 3 (0.52%) IIS
5 2 (0.34%) Exchange Server 2013
Applications
1 80 (13.75%) Microsoft Office
2 14 (2.41%) Microsoft Excel
3 11 (1.89%) Microsoft PowerPoint
Business Applications
1 5 (0.86%) Dynamics CRM
1 5 (0.86%) Dynamics NAV
2 1 (0.17%) Alphatax
Cloud Services
1 316 (54.30%) Microsoft 365
2 174 (29.90%) Azure
3 92 (15.81%) Entra ID
4 37 (6.36%) Google Workspace
5 29 (4.98%) AWS
6 23 (3.95%) OneDrive
7 18 (3.09%) SaaS
8 13 (2.23%) Power Platform
9 8 (1.37%) PowerApps
10 7 (1.20%) Mimecast
11 5 (0.86%) GCP
12 4 (0.69%) Power Automate
13 3 (0.52%) Datadog
13 3 (0.52%) IaaS
13 3 (0.52%) Microsoft Copilot
14 2 (0.34%) PaaS
15 1 (0.17%) Azure Logic Apps
15 1 (0.17%) Azure Storage
15 1 (0.17%) Dynamics 365
Communications & Networking
1 131 (22.51%) Firewall
2 120 (20.62%) VPN
3 112 (19.24%) DNS
4 108 (18.56%) DHCP
5 84 (14.43%) Wi-Fi
6 78 (13.40%) TCP/IP
7 67 (11.51%) WAN
8 61 (10.48%) LAN
9 59 (10.14%) VLAN
9 59 (10.14%) VoIP
10 26 (4.47%) Wireless
11 19 (3.26%) Remote Desktop
12 13 (2.23%) Unified Communications
13 11 (1.89%) DECT
13 11 (1.89%) DSL
13 11 (1.89%) PBX
13 11 (1.89%) Wireshark
14 8 (1.37%) Broadband
15 7 (1.20%) IPsec
16 6 (1.03%) ADSL
Database & Business Intelligence
1 23 (3.95%) SQL Server
2 5 (0.86%) Amazon RDS
2 5 (0.86%) Power BI
3 3 (0.52%) MySQL
3 3 (0.52%) Relational Database
4 2 (0.34%) Azure SQL Database
4 2 (0.34%) Crystal Reports
Development Applications
1 26 (4.47%) JIRA
2 3 (0.52%) Git
General
1 199 (34.19%) Social Skills
2 37 (6.36%) Telecoms
3 31 (5.33%) Law
4 25 (4.30%) Retail
5 24 (4.12%) Finance
6 22 (3.78%) Marketing
7 17 (2.92%) Analytical Skills
8 13 (2.23%) Manufacturing
8 13 (2.23%) Organisational Skills
9 12 (2.06%) Legal
10 8 (1.37%) Advertising
10 8 (1.37%) Documentation Skills
11 6 (1.03%) Electronics
11 6 (1.03%) Public Sector
12 4 (0.69%) Back Office
12 4 (0.69%) Banking
12 4 (0.69%) Inclusion and Diversity
13 3 (0.52%) Dutch Language
13 3 (0.52%) French Language
13 3 (0.52%) German Language
Libraries, Frameworks & Software Standards
1 1 (0.17%) Web Services
Miscellaneous
1 85 (14.60%) Driving Licence
2 31 (5.33%) Onboarding
3 14 (2.41%) Self-Motivation
4 12 (2.06%) EPoS
4 12 (2.06%) IoT
5 11 (1.89%) Web Conferencing
6 6 (1.03%) Hybrid Cloud
6 6 (1.03%) Mobile App
6 6 (1.03%) Video\Live Streaming
7 5 (0.86%) Data Centre
7 5 (0.86%) Video Conferencing
8 4 (0.69%) Management Information System
8 4 (0.69%) Wiki
9 3 (0.52%) Client/Server
9 3 (0.52%) iPhone
10 2 (0.34%) Housing Association
10 2 (0.34%) iPad
10 2 (0.34%) Linux Command Line
10 2 (0.34%) Low-Code
11 1 (0.17%) Educational Technology
Operating Systems
1 311 (53.44%) Windows
2 168 (28.87%) Windows Server
3 105 (18.04%) Windows 10
4 45 (7.73%) Mac OS
5 42 (7.22%) Windows Server 2019
6 36 (6.19%) Windows Server 2016
7 30 (5.15%) Android
8 29 (4.98%) Apple iOS
9 23 (3.95%) Windows Server 2012
10 15 (2.58%) Linux
11 3 (0.52%) Windows 7
12 2 (0.34%) Windows 8
13 1 (0.17%) Mac OS X
13 1 (0.17%) VMS
13 1 (0.17%) Windows Server 2008
Processes & Methodologies
1 188 (32.30%) Problem-Solving
2 165 (28.35%) Customer Service
3 90 (15.46%) ITIL
4 57 (9.79%) Mentoring
5 56 (9.62%) Continuous Improvement
6 45 (7.73%) Service Delivery
7 44 (7.56%) ITSM
8 35 (6.01%) Service Management
9 33 (5.67%) Cybersecurity
10 28 (4.81%) Mobile Device Management
11 25 (4.30%) ERP
12 24 (4.12%) Remote Monitoring and Management
13 23 (3.95%) Time Management
14 21 (3.61%) Incident Management
14 21 (3.61%) Root Cause Analysis
15 19 (3.26%) Asset Management
15 19 (3.26%) Change Management
15 19 (3.26%) Project Delivery
16 17 (2.92%) Infrastructure Engineering
16 17 (2.92%) Presales
Programming Languages
1 49 (8.42%) PowerShell
2 35 (6.01%) SQL
3 10 (1.72%) C#
4 7 (1.20%) T-SQL
5 6 (1.03%) Python
6 4 (0.69%) JavaScript
Qualifications
1 50 (8.59%) Degree
2 30 (5.15%) Microsoft Certification
3 18 (3.09%) Security Cleared
4 16 (2.75%) SC Cleared
5 15 (2.58%) A+ Certification
6 11 (1.89%) Computer Science Degree
6 11 (1.89%) ITIL Foundation Certificate
7 10 (1.72%) Microsoft Certified Professional
8 9 (1.55%) DBS Check
9 6 (1.03%) Azure Certification
9 6 (1.03%) BPSS Clearance
10 5 (0.86%) CCNA
10 5 (0.86%) Cisco Certification
10 5 (0.86%) CompTIA Security+
11 4 (0.69%) CCA
11 4 (0.69%) Citrix Certification
11 4 (0.69%) ITIL Certification
11 4 (0.69%) MCSE
12 3 (0.52%) MCSA
12 3 (0.52%) Network+ Certification
Quality Assurance & Compliance
1 79 (13.57%) SLA
2 14 (2.41%) Cyber Essentials
3 13 (2.23%) QA
4 7 (1.20%) GDPR
5 5 (0.86%) ISO/IEC 27001
6 4 (0.69%) NIST
7 3 (0.52%) Accessibility
8 1 (0.17%) Cyber Essentials PLUS
8 1 (0.17%) PCI DSS
System Software
1 217 (37.29%) Active Directory
2 66 (11.34%) Hyper-V
3 29 (4.98%) VMware Infrastructure
4 16 (2.75%) Virtual Desktop
5 7 (1.20%) BitLocker
6 3 (0.52%) Terminal Services
7 2 (0.34%) Firmware
Systems Management
1 95 (16.32%) Microsoft Intune
2 21 (3.61%) SCCM
3 19 (3.26%) Active Directory Federation Services
4 11 (1.89%) Jamf Pro
5 10 (1.72%) Autotask
6 4 (0.69%) ZABBIX
7 2 (0.34%) FortiGate
8 1 (0.17%) AirWatch
8 1 (0.17%) EMC NetWorker
Vendors
1 314 (53.95%) Microsoft
2 41 (7.04%) VMware
3 34 (5.84%) Google
4 26 (4.47%) Apple
5 20 (3.44%) Cisco
6 19 (3.26%) Meraki
7 13 (2.23%) Sophos
7 13 (2.23%) Veeam
8 12 (2.06%) ServiceNow
9 10 (1.72%) Palo Alto
10 9 (1.55%) Samsung
11 8 (1.37%) Fortinet
11 8 (1.37%) HP
11 8 (1.37%) Qualys
12 7 (1.20%) Citrix
13 6 (1.03%) Adobe
13 6 (1.03%) ConnectWise
13 6 (1.03%) SolarWinds
13 6 (1.03%) TP-LINK
13 6 (1.03%) Ubiquiti