2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,000 per year, according to job vacancies posted during the 6 months leading to 13 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Feb 2026
Same period 2025 Same period 2024
Rank 217 370 263
Rank change year-on-year +153 -107 +120
Permanent jobs requiring a 2nd Line Support 569 314 713
As % of all permanent jobs in England 0.97% 0.70% 1.08%
As % of the Job Titles category 1.06% 0.76% 1.14%
Number of salaries quoted 524 226 658
10th Percentile £27,000 £28,375 £25,750
25th Percentile £29,000 £30,000 £27,500
Median annual salary (50th Percentile) £32,000 £33,500 £31,000
Median % change year-on-year -4.48% +8.06% -1.59%
75th Percentile £36,250 £40,000 £37,250
90th Percentile £41,850 £45,000 £42,250
UK median annual salary £32,000 £33,500 £31,000
% change year-on-year -4.48% +8.06% -1.59%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 53,649 41,053 62,523
% of permanent jobs with a recognized job title 91.25% 91.52% 94.77%
Number of salaries quoted 34,515 21,746 49,940
10th Percentile £29,000 £33,500 £29,000
25th Percentile £37,658 £45,000 £39,800
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.29%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 13 February 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 13 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +96 181 £32,750 +0.77% 38
Midlands +86 117 £30,375 -2.02% 14
North of England +74 114 £30,000 - 19
East Midlands +31 69 £30,000 -1.64% 4
Yorkshire +9 57 £29,000 -3.33% 9
South West +21 56 £32,000 -4.48% 13
North West +44 53 £30,000 - 10
London -1 52 £41,000 +2.50% 20
East of England +21 49 £34,000 +6.25% 9
West Midlands +50 43 £32,500 -7.14% 10
North East -2 4 £26,000 -13.33% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 February 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 300 (52.72%) Windows
2 289 (50.79%) Microsoft 365
3 271 (47.63%) Microsoft
4 212 (37.26%) Active Directory
5 189 (33.22%) Problem-Solving
6 179 (31.46%) Customer Service
7 157 (27.59%) Windows Server
8 156 (27.42%) Azure
9 129 (22.67%) Firewall
10 122 (21.44%) DNS
11 120 (21.09%) VPN
12 114 (20.04%) DHCP
13 109 (19.16%) Windows 10
14 101 (17.75%) SLA
15 100 (17.57%) Mentoring
16 94 (16.52%) Continuous Improvement
17 93 (16.34%) Microsoft Exchange
18 90 (15.82%) ITIL
19 89 (15.64%) Entra ID
20 79 (13.88%) Microsoft Intune
21 75 (13.18%) TCP/IP
22 73 (12.83%) VLAN
23 67 (11.78%) SharePoint
24 66 (11.60%) SQL
24 66 (11.60%) WAN
25 65 (11.42%) Microsoft Office
26 64 (11.25%) Hyper-V
27 63 (11.07%) Wi-Fi
28 61 (10.72%) LAN
29 53 (9.31%) VMware

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (16.34%) Microsoft Exchange
2 67 (11.78%) SharePoint
3 8 (1.41%) Confluence
4 6 (1.05%) Exchange Server 2013
5 2 (0.35%) IIS
6 1 (0.18%) Exchange Server 2007
6 1 (0.18%) Exchange Server 2010
Applications
1 65 (11.42%) Microsoft Office
2 10 (1.76%) Microsoft Excel
3 6 (1.05%) Microsoft PowerPoint
4 4 (0.70%) CATIA
5 1 (0.18%) AutoCAD
Business Applications
1 5 (0.88%) Dynamics CRM
2 3 (0.53%) Dynamics NAV
3 1 (0.18%) Alphatax
3 1 (0.18%) Remedy ITSM
Cloud Services
1 289 (50.79%) Microsoft 365
2 156 (27.42%) Azure
3 89 (15.64%) Entra ID
4 38 (6.68%) SaaS
5 32 (5.62%) Google Workspace
6 29 (5.10%) AWS
7 24 (4.22%) OneDrive
8 6 (1.05%) Mimecast
9 5 (0.88%) Power Platform
10 3 (0.53%) Amazon EC2
10 3 (0.53%) Datadog
10 3 (0.53%) GCP
10 3 (0.53%) Virtual Private Cloud
11 2 (0.35%) PowerApps
12 1 (0.18%) Dynamics 365
12 1 (0.18%) IaaS
12 1 (0.18%) Power Automate
Communications & Networking
1 129 (22.67%) Firewall
2 122 (21.44%) DNS
3 120 (21.09%) VPN
4 114 (20.04%) DHCP
5 75 (13.18%) TCP/IP
6 73 (12.83%) VLAN
7 66 (11.60%) WAN
8 63 (11.07%) Wi-Fi
9 61 (10.72%) LAN
10 48 (8.44%) Remote Desktop
11 41 (7.21%) VoIP
12 26 (4.57%) Wireless
13 13 (2.28%) Unified Communications
14 12 (2.11%) PBX
15 11 (1.93%) DECT
15 11 (1.93%) DSL
15 11 (1.93%) Wireshark
16 7 (1.23%) IPsec
17 5 (0.88%) Broadband
18 4 (0.70%) Internet
Database & Business Intelligence
1 21 (3.69%) SQL Server
2 5 (0.88%) Amazon RDS
3 4 (0.70%) Relational Database
4 3 (0.53%) MySQL
4 3 (0.53%) Oracle Database
4 3 (0.53%) Power BI
5 2 (0.35%) Azure SQL Database
6 1 (0.18%) FileMaker
Development Applications
1 23 (4.04%) JIRA
2 3 (0.53%) Git
General
1 260 (45.69%) Social Skills
2 51 (8.96%) Retail
3 46 (8.08%) Analytical Skills
4 45 (7.91%) Marketing
5 41 (7.21%) Law
6 36 (6.33%) Telecoms
7 21 (3.69%) Organisational Skills
8 18 (3.16%) Manufacturing
9 17 (2.99%) Finance
10 11 (1.93%) Advertising
11 10 (1.76%) Legal
12 5 (0.88%) Pharmaceutical
13 4 (0.70%) Back Office
13 4 (0.70%) Banking
13 4 (0.70%) Dutch Language
13 4 (0.70%) French Language
13 4 (0.70%) German Language
13 4 (0.70%) Spanish Language
14 3 (0.53%) Electronics
14 3 (0.53%) Public Sector
Libraries, Frameworks & Software Standards
1 3 (0.53%) Middleware
2 2 (0.35%) LDAP
3 1 (0.18%) Web Services
Miscellaneous
1 120 (21.09%) Driving Licence
2 53 (9.31%) Onboarding
3 17 (2.99%) Self-Motivation
4 11 (1.93%) Web Conferencing
5 10 (1.76%) IoT
6 9 (1.58%) Data Centre
7 8 (1.41%) EPoS
8 4 (0.70%) Client/Server
8 4 (0.70%) iPhone
8 4 (0.70%) Management Information System
8 4 (0.70%) Mobile App
8 4 (0.70%) Video\Live Streaming
9 3 (0.53%) Linux Command Line
9 3 (0.53%) Video Conferencing
10 2 (0.35%) iPad
10 2 (0.35%) Low-Code
10 2 (0.35%) PKI
10 2 (0.35%) Wiki
11 1 (0.18%) Educational Technology
11 1 (0.18%) Team-Oriented Environment
Operating Systems
1 300 (52.72%) Windows
2 157 (27.59%) Windows Server
3 109 (19.16%) Windows 10
4 44 (7.73%) Windows Server 2019
5 41 (7.21%) Mac OS
6 35 (6.15%) Apple iOS
7 32 (5.62%) Android
8 31 (5.45%) Windows Server 2016
9 18 (3.16%) Linux
10 16 (2.81%) Windows Server 2012
11 7 (1.23%) Windows 7
12 6 (1.05%) Windows 8
13 3 (0.53%) AIX
13 3 (0.53%) Unix
14 1 (0.18%) Mac OS X
14 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 189 (33.22%) Problem-Solving
2 179 (31.46%) Customer Service
3 100 (17.57%) Mentoring
4 94 (16.52%) Continuous Improvement
5 90 (15.82%) ITIL
6 49 (8.61%) Service Delivery
7 41 (7.21%) CRM
7 41 (7.21%) ERP
8 40 (7.03%) Mobile Device Management
9 39 (6.85%) Root Cause Analysis
10 38 (6.68%) ITSM
11 37 (6.50%) Logistics
12 33 (5.80%) Analytical Thinking
12 33 (5.80%) Data Privacy
12 33 (5.80%) E-Commerce
13 32 (5.62%) Cybersecurity
14 27 (4.75%) Service Management
15 24 (4.22%) Remote Monitoring and Management
16 23 (4.04%) Incident Management
17 21 (3.69%) Time Management
Programming Languages
1 66 (11.60%) SQL
2 33 (5.80%) C#
3 29 (5.10%) PowerShell
4 7 (1.23%) T-SQL
5 2 (0.35%) VB
6 1 (0.18%) Python
6 1 (0.18%) VBA
Qualifications
1 42 (7.38%) Security Cleared
2 41 (7.21%) SC Cleared
3 29 (5.10%) Microsoft Certification
4 28 (4.92%) Degree
5 23 (4.04%) Microsoft Certified Professional
6 12 (2.11%) Azure Certification
7 11 (1.93%) CCNA
7 11 (1.93%) Cisco Certification
8 10 (1.76%) CCA
8 10 (1.76%) Citrix Certification
8 10 (1.76%) MCSE
9 9 (1.58%) MCSA
10 8 (1.41%) A+ Certification
10 8 (1.41%) ITIL Foundation Certificate
11 7 (1.23%) BPSS Clearance
11 7 (1.23%) Network+ Certification
12 6 (1.05%) Computer Science Degree
13 5 (0.88%) CompTIA Security+
14 4 (0.70%) ITIL Certification
14 4 (0.70%) MCITP
Quality Assurance & Compliance
1 101 (17.75%) SLA
2 36 (6.33%) QA
3 19 (3.34%) Cyber Essentials
4 16 (2.81%) GDPR
5 8 (1.41%) ISO/IEC 27001
6 4 (0.70%) Cyber Essentials PLUS
6 4 (0.70%) NIST
7 2 (0.35%) Accessibility
8 1 (0.18%) PCI DSS
System Software
1 212 (37.26%) Active Directory
2 64 (11.25%) Hyper-V
3 34 (5.98%) VMware Infrastructure
4 13 (2.28%) Virtual Desktop
5 5 (0.88%) BitLocker
6 4 (0.70%) Firmware
6 4 (0.70%) vSphere
Systems Management
1 79 (13.88%) Microsoft Intune
2 21 (3.69%) Jamf Pro
2 21 (3.69%) SCCM
3 15 (2.64%) Active Directory Federation Services
4 8 (1.41%) Autotask
5 3 (0.53%) FortiGate
5 3 (0.53%) Netcool
6 2 (0.35%) WSUS
6 2 (0.35%) ZABBIX
7 1 (0.18%) AirWatch
7 1 (0.18%) EMC NetWorker
Vendors
1 271 (47.63%) Microsoft
2 53 (9.31%) VMware
3 39 (6.85%) Apple
4 28 (4.92%) Google
5 20 (3.51%) Cisco
6 19 (3.34%) Samsung
7 14 (2.46%) Citrix
8 11 (1.93%) ServiceNow
9 10 (1.76%) SolarWinds
10 9 (1.58%) Meraki
10 9 (1.58%) Veeam
11 8 (1.41%) Sophos
12 7 (1.23%) Adobe
13 6 (1.05%) ConnectWise
13 6 (1.05%) Fortinet
14 5 (0.88%) Datto
14 5 (0.88%) HP
15 4 (0.70%) Palo Alto
15 4 (0.70%) SonicWALL
16 3 (0.53%) Freshdesk