2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 11 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Mar 2026
Same period 2025 Same period 2024
Rank 230 334 264
Rank change year-on-year +104 -70 +107
Permanent jobs requiring a 2nd Line Support 577 313 774
As % of all permanent jobs in England 0.89% 0.79% 1.05%
As % of the Job Titles category 0.97% 0.88% 1.11%
Number of salaries quoted 529 262 712
10th Percentile £26,250 £27,000 £26,000
25th Percentile £29,000 £29,000 £27,500
Median annual salary (50th Percentile) £32,500 £32,500 £31,000
Median % change year-on-year - +4.84% -2.85%
75th Percentile £37,500 £38,375 £36,000
90th Percentile £42,000 £43,750 £40,000
UK median annual salary £32,500 £32,500 £30,500
% change year-on-year - +6.56% -3.17%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 59,237 35,681 69,690
% of permanent jobs with a recognized job title 91.80% 90.61% 94.43%
Number of salaries quoted 38,503 20,963 55,094
10th Percentile £30,000 £32,000 £28,500
25th Percentile £40,000 £45,000 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.69%
75th Percentile £75,000 £80,000 £73,000
90th Percentile £95,000 £100,000 £92,500
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 11 March 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 11 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +89 190 £32,750 +3.97% 26
North of England +25 118 £29,500 -3.28% 18
Midlands +47 105 £31,125 +2.05% 5
London +3 68 £40,000 - 22
East Midlands +1 60 £30,000 -1.64% 2
Yorkshire -17 59 £27,500 -8.33% 6
North West +30 55 £30,000 -9.77% 12
East of England +13 52 £34,000 +6.25% 13
South West -15 44 £32,500 - 8
West Midlands +20 40 £32,000 +4.92% 3
North East -17 4 £26,000 -18.75%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 March 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 307 (53.21%) Windows
2 304 (52.69%) Microsoft 365
3 285 (49.39%) Microsoft
4 209 (36.22%) Active Directory
5 197 (34.14%) Problem-Solving
6 181 (31.37%) Customer Service
7 168 (29.12%) Azure
8 155 (26.86%) Windows Server
9 126 (21.84%) Firewall
10 124 (21.49%) VPN
11 116 (20.10%) DNS
12 114 (19.76%) Windows 10
13 110 (19.06%) DHCP
14 92 (15.94%) Microsoft Exchange
15 88 (15.25%) ITIL
16 87 (15.08%) Microsoft Intune
17 84 (14.56%) Entra ID
17 84 (14.56%) SLA
18 82 (14.21%) Continuous Improvement
18 82 (14.21%) Mentoring
19 78 (13.52%) Microsoft Office
20 77 (13.34%) TCP/IP
21 69 (11.96%) VLAN
21 69 (11.96%) Wi-Fi
22 67 (11.61%) Hyper-V
23 66 (11.44%) WAN
24 63 (10.92%) SharePoint
25 59 (10.23%) LAN
26 55 (9.53%) SQL
27 50 (8.67%) VoIP

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (15.94%) Microsoft Exchange
2 63 (10.92%) SharePoint
3 9 (1.56%) Confluence
4 5 (0.87%) Exchange Server 2013
5 1 (0.17%) IIS
Applications
1 78 (13.52%) Microsoft Office
2 13 (2.25%) Microsoft Excel
3 9 (1.56%) Microsoft PowerPoint
4 3 (0.52%) CATIA
5 1 (0.17%) AutoCAD
Business Applications
1 5 (0.87%) Dynamics CRM
1 5 (0.87%) Dynamics NAV
2 1 (0.17%) Alphatax
Cloud Services
1 304 (52.69%) Microsoft 365
2 168 (29.12%) Azure
3 84 (14.56%) Entra ID
4 37 (6.41%) Google Workspace
5 32 (5.55%) SaaS
6 31 (5.37%) AWS
7 20 (3.47%) OneDrive
8 9 (1.56%) Mimecast
9 7 (1.21%) Power Platform
10 5 (0.87%) GCP
11 4 (0.69%) PowerApps
12 3 (0.52%) Datadog
12 3 (0.52%) IaaS
13 1 (0.17%) Azure Logic Apps
13 1 (0.17%) Azure Storage
13 1 (0.17%) Dynamics 365
13 1 (0.17%) Power Automate
Communications & Networking
1 126 (21.84%) Firewall
2 124 (21.49%) VPN
3 116 (20.10%) DNS
4 110 (19.06%) DHCP
5 77 (13.34%) TCP/IP
6 69 (11.96%) VLAN
6 69 (11.96%) Wi-Fi
7 66 (11.44%) WAN
8 59 (10.23%) LAN
9 50 (8.67%) VoIP
10 39 (6.76%) Remote Desktop
11 22 (3.81%) Wireless
12 13 (2.25%) Unified Communications
13 11 (1.91%) DECT
13 11 (1.91%) DSL
13 11 (1.91%) PBX
13 11 (1.91%) Wireshark
14 7 (1.21%) IPsec
15 6 (1.04%) ADSL
15 6 (1.04%) Broadband
Database & Business Intelligence
1 22 (3.81%) SQL Server
2 5 (0.87%) Amazon RDS
3 3 (0.52%) MySQL
3 3 (0.52%) Power BI
3 3 (0.52%) Relational Database
4 2 (0.35%) Azure SQL Database
Development Applications
1 27 (4.68%) JIRA
2 3 (0.52%) Git
General
1 240 (41.59%) Social Skills
2 46 (7.97%) Retail
3 40 (6.93%) Telecoms
4 36 (6.24%) Analytical Skills
5 35 (6.07%) Marketing
6 34 (5.89%) Law
7 19 (3.29%) Finance
8 18 (3.12%) Organisational Skills
9 16 (2.77%) Manufacturing
10 10 (1.73%) Advertising
11 5 (0.87%) Pharmaceutical
12 4 (0.69%) Banking
12 4 (0.69%) Documentation Skills
12 4 (0.69%) Dutch Language
12 4 (0.69%) French Language
12 4 (0.69%) German Language
12 4 (0.69%) Legal
12 4 (0.69%) Spanish Language
13 3 (0.52%) Back Office
13 3 (0.52%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (0.17%) Web Services
Miscellaneous
1 114 (19.76%) Driving Licence
2 47 (8.15%) Onboarding
3 17 (2.95%) Self-Motivation
4 12 (2.08%) IoT
5 11 (1.91%) Web Conferencing
6 8 (1.39%) EPoS
7 6 (1.04%) Mobile App
7 6 (1.04%) Video\Live Streaming
8 5 (0.87%) Data Centre
8 5 (0.87%) Video Conferencing
9 4 (0.69%) Client/Server
9 4 (0.69%) Management Information System
9 4 (0.69%) Wiki
10 3 (0.52%) iPhone
10 3 (0.52%) Linux Command Line
11 2 (0.35%) Housing Association
11 2 (0.35%) iPad
11 2 (0.35%) Low-Code
12 1 (0.17%) Hedge funds
12 1 (0.17%) SWIFT Messaging Network
Operating Systems
1 307 (53.21%) Windows
2 155 (26.86%) Windows Server
3 114 (19.76%) Windows 10
4 44 (7.63%) Windows Server 2019
5 43 (7.45%) Mac OS
6 34 (5.89%) Windows Server 2016
7 32 (5.55%) Apple iOS
8 30 (5.20%) Android
9 19 (3.29%) Windows Server 2012
10 15 (2.60%) Linux
11 6 (1.04%) Windows 7
12 5 (0.87%) Windows 8
13 1 (0.17%) Mac OS X
13 1 (0.17%) VMS
13 1 (0.17%) Windows Server 2008
Processes & Methodologies
1 197 (34.14%) Problem-Solving
2 181 (31.37%) Customer Service
3 88 (15.25%) ITIL
4 82 (14.21%) Continuous Improvement
4 82 (14.21%) Mentoring
5 46 (7.97%) Service Delivery
6 42 (7.28%) ITSM
7 39 (6.76%) Mobile Device Management
8 38 (6.59%) Root Cause Analysis
9 37 (6.41%) ERP
10 36 (6.24%) Service Management
11 34 (5.89%) Cybersecurity
12 32 (5.55%) CRM
12 32 (5.55%) Logistics
13 27 (4.68%) Analytical Thinking
13 27 (4.68%) Data Privacy
13 27 (4.68%) E-Commerce
14 26 (4.51%) Remote Monitoring and Management
15 23 (3.99%) Infrastructure Engineering
16 22 (3.81%) Time Management
Programming Languages
1 55 (9.53%) SQL
2 38 (6.59%) PowerShell
3 27 (4.68%) C#
4 7 (1.21%) T-SQL
5 3 (0.52%) JavaScript
5 3 (0.52%) Python
6 1 (0.17%) VBA
Qualifications
1 37 (6.41%) Degree
2 30 (5.20%) Security Cleared
3 29 (5.03%) SC Cleared
4 27 (4.68%) Microsoft Certification
5 21 (3.64%) Microsoft Certified Professional
6 10 (1.73%) A+ Certification
6 10 (1.73%) Azure Certification
7 9 (1.56%) CCNA
7 9 (1.56%) Cisco Certification
7 9 (1.56%) Computer Science Degree
8 8 (1.39%) CCA
8 8 (1.39%) Citrix Certification
8 8 (1.39%) ITIL Foundation Certificate
8 8 (1.39%) MCSE
9 7 (1.21%) BPSS Clearance
9 7 (1.21%) MCSA
10 5 (0.87%) CompTIA Security+
11 4 (0.69%) ITIL Certification
12 3 (0.52%) AWS Certification
12 3 (0.52%) Network+ Certification
Quality Assurance & Compliance
1 84 (14.56%) SLA
2 30 (5.20%) QA
3 21 (3.64%) Cyber Essentials
4 11 (1.91%) GDPR
5 8 (1.39%) ISO/IEC 27001
6 4 (0.69%) Cyber Essentials PLUS
6 4 (0.69%) NIST
7 2 (0.35%) Accessibility
8 1 (0.17%) PCI DSS
System Software
1 209 (36.22%) Active Directory
2 67 (11.61%) Hyper-V
3 30 (5.20%) VMware Infrastructure
4 15 (2.60%) Virtual Desktop
5 4 (0.69%) BitLocker
6 3 (0.52%) Firmware
6 3 (0.52%) vSphere
Systems Management
1 87 (15.08%) Microsoft Intune
2 20 (3.47%) SCCM
3 19 (3.29%) Jamf Pro
4 18 (3.12%) Active Directory Federation Services
5 7 (1.21%) Autotask
6 4 (0.69%) ZABBIX
7 2 (0.35%) FortiGate
8 1 (0.17%) AirWatch
8 1 (0.17%) EMC NetWorker
Vendors
1 285 (49.39%) Microsoft
2 47 (8.15%) VMware
3 35 (6.07%) Apple
4 33 (5.72%) Google
5 22 (3.81%) Cisco
6 17 (2.95%) Samsung
7 12 (2.08%) Meraki
8 11 (1.91%) Citrix
8 11 (1.91%) Veeam
9 10 (1.73%) Sophos
10 8 (1.39%) ServiceNow
11 7 (1.21%) Adobe
11 7 (1.21%) SolarWinds
12 6 (1.04%) ConnectWise
12 6 (1.04%) Fortinet
12 6 (1.04%) Palo Alto
13 5 (0.87%) Datto
13 5 (0.87%) HP
14 4 (0.69%) Qualys
14 4 (0.69%) SonicWALL