2nd Line Support Jobs in England

Second Line Support
UK > England

The median Second Line Support salary in England is £31,500 per year, according to job vacancies posted during the 6 months leading to 2 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 Jul 2025
Same period 2024 Same period 2023
Rank 306 329 340
Rank change year-on-year +23 +11 +160
Permanent jobs requiring a 2nd Line Support 509 727 750
As % of all permanent jobs advertised in England 1.00% 0.77% 0.95%
As % of the Job Titles category 1.10% 0.82% 1.04%
Number of salaries quoted 482 637 681
10th Percentile £26,500 £26,000 £25,750
25th Percentile £28,750 £27,750 £27,600
Median annual salary (50th Percentile) £31,500 £31,500 £32,500
Median % change year-on-year - -3.08% +6.56%
75th Percentile £35,125 £36,500 £37,000
90th Percentile £40,000 £40,000 £40,000
UK median annual salary £31,500 £31,000 £32,000
% change year-on-year +1.61% -3.13% +4.92%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 46,299 89,129 72,093
% of permanent jobs with a recognized job title 90.56% 94.67% 91.16%
Number of salaries quoted 25,321 64,694 48,523
10th Percentile £28,000 £28,500 £32,500
25th Percentile £39,000 £38,572 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,250 £81,250
90th Percentile £95,000 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 2 July 2025.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 2 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +92 139 £30,500 +1.67% 20
South West +135 121 £31,500 -5.97% 29
East Midlands +78 81 £29,500 -1.67% 10
North of England +3 81 £30,500 +1.67% 27
South East -22 61 £31,500 +5.00% 47
West Midlands +61 58 £30,500 +3.39% 10
London +37 54 £39,000 +9.09% 64
East of England -8 54 £29,750 -5.56% 11
Yorkshire +52 46 £29,000 -10.77% 6
North West -11 28 £33,500 +11.67% 18
North East +35 7 £32,000 +6.67% 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 2 July 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 278 (54.62%) Microsoft 365
2 270 (53.05%) Windows
3 259 (50.88%) Microsoft
4 253 (49.71%) Active Directory
5 218 (42.83%) Social Skills
6 208 (40.86%) Problem-Solving
7 193 (37.92%) Customer Service
8 185 (36.35%) Azure
9 114 (22.40%) Firewall
10 113 (22.20%) Windows Server
11 104 (20.43%) SLA
12 103 (20.24%) Microsoft Exchange
13 89 (17.49%) ITIL
14 82 (16.11%) Entra ID
15 80 (15.72%) SharePoint
15 80 (15.72%) DNS
15 80 (15.72%) Microsoft Intune
16 75 (14.73%) Driving Licence
17 65 (12.77%) Law
18 64 (12.57%) Microsoft Certification
19 62 (12.18%) LAN
19 62 (12.18%) WAN
19 62 (12.18%) Windows 10
20 56 (11.00%) Cisco
20 56 (11.00%) Cybersecurity
21 55 (10.81%) Hyper-V
22 54 (10.61%) VPN
22 54 (10.61%) VMware
23 49 (9.63%) Mentoring
24 48 (9.43%) OneDrive

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 103 (20.24%) Microsoft Exchange
2 80 (15.72%) SharePoint
3 1 (0.20%) Exchange Server 2010
3 1 (0.20%) Exchange Server 2013
3 1 (0.20%) IIS
Applications
1 35 (6.88%) Microsoft Office
2 12 (2.36%) Microsoft Excel
3 5 (0.98%) Microsoft PowerPoint
Business Applications
1 2 (0.39%) Remedy ITSM
2 1 (0.20%) Carpe Diem
2 1 (0.20%) Elite 3E
2 1 (0.20%) NetSuite
Cloud Services
1 278 (54.62%) Microsoft 365
2 185 (36.35%) Azure
3 82 (16.11%) Entra ID
4 48 (9.43%) OneDrive
5 13 (2.55%) AWS
6 8 (1.57%) Microsoft Copilot
6 8 (1.57%) Mimecast
7 6 (1.18%) Google Workspace
7 6 (1.18%) Power Automate
8 5 (0.98%) IaaS
9 2 (0.39%) GCP
10 1 (0.20%) Azure Sentinel
10 1 (0.20%) Cloud Computing
10 1 (0.20%) Power Platform
10 1 (0.20%) PowerApps
Communications & Networking
1 114 (22.40%) Firewall
2 80 (15.72%) DNS
3 62 (12.18%) LAN
3 62 (12.18%) WAN
4 54 (10.61%) VPN
5 46 (9.04%) DHCP
6 39 (7.66%) VLAN
7 37 (7.27%) Wi-Fi
8 27 (5.30%) TCP/IP
9 18 (3.54%) VoIP
10 17 (3.34%) Cisco IOS
10 17 (3.34%) Wireless
11 12 (2.36%) Remote Desktop
12 8 (1.57%) IPsec
13 6 (1.18%) SD-WAN
14 5 (0.98%) SAN
15 3 (0.59%) Internet
16 2 (0.39%) Softphone
16 2 (0.39%) Telnet
17 1 (0.20%) Intranet
Database & Business Intelligence
1 7 (1.38%) Amazon RDS
2 5 (0.98%) SQL Server
3 4 (0.79%) PostgreSQL
4 2 (0.39%) Relational Database
Development Applications
1 2 (0.39%) Git
General
1 218 (42.83%) Social Skills
2 65 (12.77%) Law
3 38 (7.47%) Analytical Skills
4 34 (6.68%) Organisational Skills
5 33 (6.48%) Marketing
6 32 (6.29%) Finance
7 18 (3.54%) Legal
7 18 (3.54%) Manufacturing
8 14 (2.75%) Inclusion and Diversity
9 13 (2.55%) Retail
10 9 (1.77%) Telecoms
11 8 (1.57%) Games
11 8 (1.57%) Public Sector
12 5 (0.98%) Advertising
13 3 (0.59%) Banking
14 2 (0.39%) Electronics
14 2 (0.39%) Local Government
14 2 (0.39%) Police
15 1 (0.20%) Financial Institution
15 1 (0.20%) Presentation Skills
Libraries, Frameworks & Software Standards
1 5 (0.98%) SAML
2 2 (0.39%) FIX Protocol
2 2 (0.39%) Software Packaging
3 1 (0.20%) X-Windows
Miscellaneous
1 75 (14.73%) Driving Licence
2 30 (5.89%) Onboarding
3 10 (1.96%) Self-Motivation
4 8 (1.57%) FMCG
5 6 (1.18%) EPoS
6 5 (0.98%) iSeries
6 5 (0.98%) PKI
7 4 (0.79%) Data Protection Act
8 3 (0.59%) Blackberry
8 3 (0.59%) Handset
8 3 (0.59%) iPhone
8 3 (0.59%) Life Science
8 3 (0.59%) Management Information System
8 3 (0.59%) Smartphone
9 2 (0.39%) Equities
9 2 (0.39%) Fixed Income
9 2 (0.39%) NHS
9 2 (0.39%) Reference Data
9 2 (0.39%) Video Conferencing
10 1 (0.20%) iPad
Operating Systems
1 270 (53.05%) Windows
2 113 (22.20%) Windows Server
3 62 (12.18%) Windows 10
4 42 (8.25%) Mac OS
5 34 (6.68%) Linux
6 17 (3.34%) Mac OS X
7 15 (2.95%) Windows Server 2019
8 9 (1.77%) Android
8 9 (1.77%) Apple iOS
9 8 (1.57%) Windows 7
9 8 (1.57%) Windows Server 2016
10 5 (0.98%) Windows Server 2012
11 3 (0.59%) Red Hat Enterprise Linux
12 2 (0.39%) Rocky
12 2 (0.39%) Ubuntu
12 2 (0.39%) Unix
12 2 (0.39%) Windows Server 2008
13 1 (0.20%) CentOS
Processes & Methodologies
1 208 (40.86%) Problem-Solving
2 193 (37.92%) Customer Service
3 89 (17.49%) ITIL
4 56 (11.00%) Cybersecurity
5 49 (9.63%) Mentoring
6 44 (8.64%) Service Delivery
7 37 (7.27%) Incident Management
7 37 (7.27%) Patch Management
8 35 (6.88%) ITSM
9 28 (5.50%) Batch Management
10 19 (3.73%) Disaster Recovery
10 19 (3.73%) Service Management
11 18 (3.54%) Mobile Device Management
12 17 (3.34%) Client Onboarding
12 17 (3.34%) Customer Experience
13 14 (2.75%) Change Management
13 14 (2.75%) Ticket Management
14 13 (2.55%) Data Entry
14 13 (2.55%) Problem Management
15 12 (2.36%) Logistics
Programming Languages
1 44 (8.64%) SQL
2 23 (4.52%) PowerShell
3 18 (3.54%) Python
4 3 (0.59%) Bash
Qualifications
1 64 (12.57%) Microsoft Certification
2 46 (9.04%) Security Cleared
3 43 (8.45%) Network+ Certification
4 39 (7.66%) Degree
4 39 (7.66%) MCITP
5 38 (7.47%) SC Cleared
6 22 (4.32%) Cisco Certification
7 15 (2.95%) CCNA
8 12 (2.36%) CCNP
9 11 (2.16%) ITIL Certification
10 10 (1.96%) A+ Certification
11 9 (1.77%) MCSA
12 7 (1.38%) Azure Certification
13 6 (1.18%) VMware Certified Professional (VCP)
14 5 (0.98%) MCP
15 4 (0.79%) Computer Science Degree
16 2 (0.39%) DBS Check
17 1 (0.20%) HNC
17 1 (0.20%) HND
17 1 (0.20%) Master's Degree
Quality Assurance & Compliance
1 104 (20.43%) SLA
2 5 (0.98%) GDPR
3 4 (0.79%) Cyber Essentials
4 2 (0.39%) ISO 9000
5 1 (0.20%) ISO/IEC 27001
System Software
1 253 (49.71%) Active Directory
2 55 (10.81%) Hyper-V
3 40 (7.86%) VMware Infrastructure
4 9 (1.77%) Virtual Desktop
5 8 (1.57%) Firmware
6 6 (1.18%) Virtual Machines
6 6 (1.18%) VMware ESXi
7 4 (0.79%) XenApp
8 3 (0.59%) Microsoft Virtual Server
8 3 (0.59%) Virtual Servers
8 3 (0.59%) vSphere
9 2 (0.39%) BitLocker
9 2 (0.39%) VMware Workstation
9 2 (0.39%) XenDesktop
10 1 (0.20%) Docker
Systems Management
1 80 (15.72%) Microsoft Intune
2 18 (3.54%) SCCM
3 8 (1.57%) Jamf Pro
4 5 (0.98%) Autotask
4 5 (0.98%) Single Sign-On
5 2 (0.39%) Active Directory Federation Services
5 2 (0.39%) FortiGate
5 2 (0.39%) Grafana
5 2 (0.39%) SCOM
5 2 (0.39%) SCSM
6 1 (0.20%) Kubernetes
6 1 (0.20%) Nagios
6 1 (0.20%) Norton AntiVirus
6 1 (0.20%) PaperCut
6 1 (0.20%) vCenter Server
Vendors
1 259 (50.88%) Microsoft
2 56 (11.00%) Cisco
3 54 (10.61%) VMware
4 20 (3.93%) Citrix
5 15 (2.95%) Apple
5 15 (2.95%) Sophos
5 15 (2.95%) Veeam
6 14 (2.75%) Dell
7 12 (2.36%) Datto
7 12 (2.36%) ServiceNow
7 12 (2.36%) WatchGuard
8 10 (1.96%) HP
9 9 (1.77%) Meraki
10 7 (1.38%) Google
11 6 (1.18%) Palo Alto
11 6 (1.18%) Sage
12 5 (0.98%) Barracuda Networks
13 4 (0.79%) iManage
13 4 (0.79%) Intapp
14 3 (0.59%) Symantec