2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 17 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Aug 2026
Same period 2025 Same period 2024
Rank 303 240 364
Rank change year-on-year -63 +124 -74
Permanent jobs requiring a 2nd Line Support 567 586 481
As % of all permanent jobs in England 0.60% 1.33% 0.67%
As % of the Job Titles category 0.64% 1.47% 0.70%
Number of salaries quoted 484 556 398
10th Percentile £27,000 £26,750 £26,250
25th Percentile £29,750 £28,750 £28,500
Median annual salary (50th Percentile) £33,000 £31,500 £32,500
Median % change year-on-year +4.76% -3.08% -
75th Percentile £37,500 £35,125 £37,500
90th Percentile £41,750 £39,125 £42,500
UK median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 89,225 39,845 68,510
% of permanent jobs with a recognized job title 94.07% 90.60% 94.96%
Number of salaries quoted 62,704 24,052 46,480
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,019 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £56,350 £55,000 £55,000
% change year-on-year +2.45% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 17 August 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 17 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +33 169 £30,000 -4.76% 16
North of England -20 119 £32,250 +0.78% 7
London -15 84 £36,000 - 10
Midlands -96 79 £32,250 +5.74% 13
East of England +9 77 £35,000 +18.64% 15
North West +20 66 £31,500 -5.97% 2
Yorkshire -23 53 £35,000 +20.69% 4
East Midlands -63 51 £32,000 +8.47% 4
South West -151 39 £35,000 +11.11% 2
West Midlands -65 28 £32,500 +6.56% 9
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 17 August 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 313 (55.20%) Microsoft
2 306 (53.97%) Microsoft 365
3 279 (49.21%) Windows
4 184 (32.45%) Customer Service
5 166 (29.28%) Active Directory
5 166 (29.28%) Problem-Solving
6 139 (24.51%) Azure
7 121 (21.34%) Windows Server
8 113 (19.93%) Microsoft Exchange
9 105 (18.52%) Firewall
10 104 (18.34%) Entra ID
11 88 (15.52%) DNS
12 85 (14.99%) ITIL
13 84 (14.81%) SharePoint
14 83 (14.64%) Microsoft Intune
15 77 (13.58%) DHCP
16 72 (12.70%) SLA
17 68 (11.99%) Windows 10
18 65 (11.46%) Service Delivery
19 60 (10.58%) TCP/IP
20 54 (9.52%) ITSM
21 53 (9.35%) Microsoft Office
21 53 (9.35%) VPN
22 49 (8.64%) PowerShell
23 46 (8.11%) Degree
23 46 (8.11%) Hyper-V
23 46 (8.11%) Wi-Fi
24 43 (7.58%) Continuous Improvement
25 40 (7.05%) Cisco
26 36 (6.35%) Service Management

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (19.93%) Microsoft Exchange
2 84 (14.81%) SharePoint
3 5 (0.88%) Exchange Server 2007
3 5 (0.88%) Exchange Server 2010
3 5 (0.88%) Exchange Server 2013
3 5 (0.88%) IIS
4 3 (0.53%) Confluence
5 1 (0.18%) Blackberry Enterprise Server
Applications
1 53 (9.35%) Microsoft Office
2 15 (2.65%) Microsoft Excel
3 9 (1.59%) Microsoft PowerPoint
Business Applications
1 5 (0.88%) Remedy ITSM
2 4 (0.71%) Dynamics NAV
Cloud Services
1 306 (53.97%) Microsoft 365
2 139 (24.51%) Azure
3 104 (18.34%) Entra ID
4 20 (3.53%) OneDrive
4 20 (3.53%) Power Platform
5 16 (2.82%) AWS
6 12 (2.12%) Google Workspace
7 10 (1.76%) SaaS
8 8 (1.41%) Dynamics 365
8 8 (1.41%) PowerApps
9 4 (0.71%) Mimecast
10 3 (0.53%) Microsoft Copilot
10 3 (0.53%) PaaS
10 3 (0.53%) Power Automate
11 2 (0.35%) Amazon EC2
11 2 (0.35%) Azure Storage
11 2 (0.35%) GCP
11 2 (0.35%) IaaS
11 2 (0.35%) Virtual Private Cloud
12 1 (0.18%) Azure Logic Apps
Communications & Networking
1 105 (18.52%) Firewall
2 88 (15.52%) DNS
3 77 (13.58%) DHCP
4 60 (10.58%) TCP/IP
5 53 (9.35%) VPN
6 46 (8.11%) Wi-Fi
7 31 (5.47%) VoIP
8 27 (4.76%) VLAN
9 23 (4.06%) WAN
10 22 (3.88%) LAN
11 12 (2.12%) Wireless
12 5 (0.88%) Broadband
12 5 (0.88%) IPsec
12 5 (0.88%) SSL
13 4 (0.71%) Internet
14 3 (0.53%) ADSL
14 3 (0.53%) IP Telephony
14 3 (0.53%) NAS
14 3 (0.53%) Remote Desktop
15 2 (0.35%) WLAN
Database & Business Intelligence
1 9 (1.59%) Power BI
2 7 (1.23%) SQL Server
3 2 (0.35%) Crystal Reports
4 1 (0.18%) PostgreSQL
Development Applications
1 24 (4.23%) JIRA
2 1 (0.18%) Carbide.c++
General
1 168 (29.63%) Social Skills
2 30 (5.29%) Legal
3 25 (4.41%) Law
4 22 (3.88%) Analytical Skills
5 18 (3.17%) Finance
6 13 (2.29%) Documentation Skills
6 13 (2.29%) Organisational Skills
6 13 (2.29%) Retail
7 12 (2.12%) Telecoms
8 8 (1.41%) Advertising
8 8 (1.41%) Inclusion and Diversity
8 8 (1.41%) Manufacturing
9 6 (1.06%) Billing
10 4 (0.71%) Electronics
10 4 (0.71%) Public Sector
11 2 (0.35%) Marketing
11 2 (0.35%) Military
12 1 (0.18%) Aerospace
12 1 (0.18%) Back Office
Libraries, Frameworks & Software Standards
1 8 (1.41%) REST
1 8 (1.41%) SOAP
Miscellaneous
1 55 (9.70%) Driving Licence
2 33 (5.82%) Onboarding
3 9 (1.59%) Self-Motivation
4 8 (1.41%) CMDB
4 8 (1.41%) Hybrid Cloud
5 6 (1.06%) EPoS
5 6 (1.06%) iPhone
6 5 (0.88%) Smartphone
6 5 (0.88%) Video Conferencing
7 3 (0.53%) Enterprise Software
7 3 (0.53%) iPad
7 3 (0.53%) iSeries
8 2 (0.35%) Housing Association
8 2 (0.35%) IoT
8 2 (0.35%) Mobile App
8 2 (0.35%) Video\Live Streaming
8 2 (0.35%) Wiki
9 1 (0.18%) Educational Technology
9 1 (0.18%) Linux Command Line
9 1 (0.18%) Replication
Operating Systems
1 279 (49.21%) Windows
2 121 (21.34%) Windows Server
3 68 (11.99%) Windows 10
4 33 (5.82%) Mac OS
5 27 (4.76%) Android
6 16 (2.82%) Apple iOS
7 13 (2.29%) Windows Server 2016
8 11 (1.94%) Linux
8 11 (1.94%) Windows Server 2019
9 7 (1.23%) Windows Server 2012
10 5 (0.88%) Windows 7
10 5 (0.88%) Windows 8
11 2 (0.35%) AIX
12 1 (0.18%) VMS
Processes & Methodologies
1 184 (32.45%) Customer Service
2 166 (29.28%) Problem-Solving
3 85 (14.99%) ITIL
4 65 (11.46%) Service Delivery
5 54 (9.52%) ITSM
6 43 (7.58%) Continuous Improvement
7 36 (6.35%) Service Management
8 35 (6.17%) Problem Management
8 35 (6.17%) Root Cause Analysis
9 32 (5.64%) Mentoring
10 30 (5.29%) Project Delivery
11 29 (5.11%) Cybersecurity
12 28 (4.94%) Computer Science
12 28 (4.94%) Customer Experience
13 25 (4.41%) Project Management
14 24 (4.23%) Incident Management
15 23 (4.06%) Logistics
15 23 (4.06%) Time Management
15 23 (4.06%) User Experience
16 22 (3.88%) Collaborative Culture
Programming Languages
1 49 (8.64%) PowerShell
2 15 (2.65%) SQL
3 12 (2.12%) JavaScript
4 9 (1.59%) Python
5 4 (0.71%) VBScript
Qualifications
1 46 (8.11%) Degree
2 27 (4.76%) Microsoft Certification
3 25 (4.41%) DBS Check
4 23 (4.06%) Security Cleared
5 16 (2.82%) A+ Certification
6 14 (2.47%) SC Cleared
7 12 (2.12%) Computer Science Degree
8 6 (1.06%) HND
9 4 (0.71%) ITIL Foundation Certificate
9 4 (0.71%) NVQ Level 3
10 2 (0.35%) HP APS
11 1 (0.18%) CCNA
11 1 (0.18%) Cisco Certification
11 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 72 (12.70%) SLA
2 7 (1.23%) GDPR
3 5 (0.88%) Cyber Essentials
4 2 (0.35%) Accessibility
4 2 (0.35%) Cyber Essentials PLUS
5 1 (0.18%) PCI DSS
System Software
1 166 (29.28%) Active Directory
2 46 (8.11%) Hyper-V
3 27 (4.76%) VMware Infrastructure
4 9 (1.59%) Virtual Desktop
5 7 (1.23%) BitLocker
6 6 (1.06%) Firmware
7 3 (0.53%) Terminal Services
8 2 (0.35%) vSphere
8 2 (0.35%) XenApp
9 1 (0.18%) Terminal Server
Systems Management
1 83 (14.64%) Microsoft Intune
2 30 (5.29%) SCCM
3 12 (2.12%) Autotask
4 10 (1.76%) FortiGate
5 7 (1.23%) Jamf Pro
6 4 (0.71%) Active Directory Federation Services
7 2 (0.35%) Netcool
7 2 (0.35%) ZABBIX
Vendors
1 313 (55.20%) Microsoft
2 40 (7.05%) Cisco
3 35 (6.17%) VMware
4 29 (5.11%) Meraki
4 29 (5.11%) ServiceNow
5 22 (3.88%) Fortinet
6 20 (3.53%) SonicWALL
7 13 (2.29%) Ubiquiti
8 12 (2.12%) Google
9 11 (1.94%) Veeam
10 10 (1.76%) SolarWinds
11 8 (1.41%) HP
11 8 (1.41%) Sophos
12 7 (1.23%) Citrix
13 6 (1.06%) Freshdesk
13 6 (1.06%) Palo Alto
13 6 (1.06%) Qualys
13 6 (1.06%) TP-LINK
14 5 (0.88%) Draytek
14 5 (0.88%) Remedy