2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 18 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Jul 2026
Same period 2025 Same period 2024
Rank 303 250 333
Rank change year-on-year -53 +83 -21
Permanent jobs requiring a 2nd Line Support 556 546 664
As % of all permanent jobs in England 0.63% 1.26% 0.78%
As % of the Job Titles category 0.67% 1.40% 0.82%
Number of salaries quoted 475 518 582
10th Percentile £27,350 £26,750 £26,250
25th Percentile £29,750 £28,750 £27,750
Median annual salary (50th Percentile) £32,500 £31,500 £32,000
Median % change year-on-year +3.17% -1.56% -1.54%
75th Percentile £37,500 £35,125 £37,000
90th Percentile £42,500 £40,000 £40,000
UK median annual salary £32,500 £31,500 £31,000
% change year-on-year +3.17% +1.61% -4.62%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 83,046 39,108 80,838
% of permanent jobs with a recognized job title 94.29% 90.47% 94.65%
Number of salaries quoted 58,488 23,588 58,616
10th Percentile £30,000 £28,750 £29,000
25th Percentile £40,000 £38,000 £39,477
Median annual salary (50th Percentile) £57,500 £55,000 £54,000
Median % change year-on-year +4.55% +1.85% -10.00%
75th Percentile £75,900 £75,000 £71,250
90th Percentile £97,500 £97,500 £90,000
UK median annual salary £55,000 £55,000 £52,806
% change year-on-year - +4.15% -11.99%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 18 July 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 18 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +67 172 £30,000 -4.76% 20
North of England -13 117 £31,500 +0.80% 8
London +14 90 £36,000 -4.00% 11
East of England +9 73 £35,000 +18.64% 8
North West +38 66 £31,500 -5.97% 1
Midlands -93 66 £31,000 +1.64% 8
Yorkshire -28 50 £32,250 +11.21% 7
South West -135 38 £35,000 +11.11% 8
East Midlands -63 36 £26,750 -10.08% 4
West Midlands -56 30 £31,000 +1.64% 4
North East -59 1 £26,000 -18.75%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 18 July 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 318 (57.19%) Microsoft
2 312 (56.12%) Microsoft 365
3 284 (51.08%) Windows
4 188 (33.81%) Active Directory
5 178 (32.01%) Customer Service
6 167 (30.04%) Problem-Solving
7 146 (26.26%) Azure
8 128 (23.02%) Windows Server
9 114 (20.50%) Firewall
10 108 (19.42%) Microsoft Exchange
11 101 (18.17%) Entra ID
12 95 (17.09%) DNS
13 91 (16.37%) DHCP
14 89 (16.01%) Microsoft Intune
15 85 (15.29%) ITIL
15 85 (15.29%) SharePoint
16 81 (14.57%) Windows 10
17 71 (12.77%) SLA
18 69 (12.41%) VPN
19 67 (12.05%) Wi-Fi
20 64 (11.51%) Service Delivery
21 63 (11.33%) Microsoft Office
22 56 (10.07%) PowerShell
22 56 (10.07%) TCP/IP
23 50 (8.99%) Hyper-V
24 49 (8.81%) Degree
25 48 (8.63%) ITSM
26 42 (7.55%) Continuous Improvement
26 42 (7.55%) VoIP
27 38 (6.83%) VLAN

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 108 (19.42%) Microsoft Exchange
2 85 (15.29%) SharePoint
3 4 (0.72%) Confluence
4 3 (0.54%) IIS
5 2 (0.36%) Exchange Server 2007
5 2 (0.36%) Exchange Server 2010
5 2 (0.36%) Exchange Server 2013
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 63 (11.33%) Microsoft Office
2 13 (2.34%) Microsoft Excel
3 8 (1.44%) Microsoft PowerPoint
Business Applications
1 6 (1.08%) Dynamics NAV
2 5 (0.90%) Remedy ITSM
3 1 (0.18%) Alphatax
Cloud Services
1 312 (56.12%) Microsoft 365
2 146 (26.26%) Azure
3 101 (18.17%) Entra ID
4 22 (3.96%) OneDrive
5 21 (3.78%) Power Platform
6 20 (3.60%) AWS
7 17 (3.06%) Google Workspace
8 10 (1.80%) SaaS
9 8 (1.44%) PowerApps
10 7 (1.26%) Mimecast
11 6 (1.08%) Dynamics 365
12 4 (0.72%) GCP
13 3 (0.54%) IaaS
13 3 (0.54%) Microsoft Copilot
13 3 (0.54%) PaaS
13 3 (0.54%) Power Automate
14 2 (0.36%) Amazon EC2
14 2 (0.36%) Azure Storage
14 2 (0.36%) Datadog
14 2 (0.36%) Virtual Private Cloud
Communications & Networking
1 114 (20.50%) Firewall
2 95 (17.09%) DNS
3 91 (16.37%) DHCP
4 69 (12.41%) VPN
5 67 (12.05%) Wi-Fi
6 56 (10.07%) TCP/IP
7 42 (7.55%) VoIP
8 38 (6.83%) VLAN
9 35 (6.29%) WAN
10 34 (6.12%) LAN
11 9 (1.62%) Wireless
12 8 (1.44%) Broadband
13 5 (0.90%) ADSL
13 5 (0.90%) IPsec
13 5 (0.90%) Remote Desktop
14 4 (0.72%) DECT
14 4 (0.72%) DSL
14 4 (0.72%) Internet
14 4 (0.72%) PBX
14 4 (0.72%) Wireshark
Database & Business Intelligence
1 12 (2.16%) SQL Server
2 10 (1.80%) Power BI
3 2 (0.36%) Azure SQL Database
3 2 (0.36%) Crystal Reports
3 2 (0.36%) Relational Database
Development Applications
1 21 (3.78%) JIRA
2 2 (0.36%) Git
3 1 (0.18%) Carbide.c++
General
1 164 (29.50%) Social Skills
2 23 (4.14%) Legal
3 22 (3.96%) Finance
4 21 (3.78%) Law
5 20 (3.60%) Telecoms
6 13 (2.34%) Analytical Skills
6 13 (2.34%) Documentation Skills
6 13 (2.34%) Retail
7 10 (1.80%) Organisational Skills
8 8 (1.44%) Advertising
8 8 (1.44%) Inclusion and Diversity
9 7 (1.26%) Manufacturing
10 6 (1.08%) Billing
11 4 (0.72%) Electronics
11 4 (0.72%) Marketing
11 4 (0.72%) Public Sector
12 2 (0.36%) Banking
12 2 (0.36%) Military
13 1 (0.18%) Aerospace
13 1 (0.18%) Back Office
Libraries, Frameworks & Software Standards
1 5 (0.90%) REST
1 5 (0.90%) SOAP
2 1 (0.18%) Web Services
Miscellaneous
1 58 (10.43%) Driving Licence
2 25 (4.50%) Onboarding
3 10 (1.80%) Self-Motivation
4 7 (1.26%) iPhone
5 6 (1.08%) EPoS
5 6 (1.08%) Hybrid Cloud
6 5 (0.90%) CMDB
6 5 (0.90%) Smartphone
7 4 (0.72%) IoT
7 4 (0.72%) Mobile App
7 4 (0.72%) Video Conferencing
7 4 (0.72%) Video\Live Streaming
7 4 (0.72%) Web Conferencing
7 4 (0.72%) Wiki
8 3 (0.54%) iSeries
9 2 (0.36%) Housing Association
10 1 (0.18%) Blackberry
10 1 (0.18%) iPad
10 1 (0.18%) NHS
10 1 (0.18%) Replication
Operating Systems
1 284 (51.08%) Windows
2 128 (23.02%) Windows Server
3 81 (14.57%) Windows 10
4 34 (6.12%) Mac OS
5 30 (5.40%) Android
6 21 (3.78%) Windows Server 2016
7 20 (3.60%) Apple iOS
7 20 (3.60%) Windows Server 2019
8 13 (2.34%) Windows Server 2012
9 9 (1.62%) Linux
10 3 (0.54%) Windows 7
11 2 (0.36%) AIX
11 2 (0.36%) Windows 8
12 1 (0.18%) Mac OS X
12 1 (0.18%) VMS
12 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 178 (32.01%) Customer Service
2 167 (30.04%) Problem-Solving
3 85 (15.29%) ITIL
4 64 (11.51%) Service Delivery
5 48 (8.63%) ITSM
6 42 (7.55%) Continuous Improvement
7 34 (6.12%) Cybersecurity
8 33 (5.94%) Mentoring
9 32 (5.76%) Problem Management
10 30 (5.40%) Service Management
11 29 (5.22%) Incident Management
12 28 (5.04%) Customer Experience
12 28 (5.04%) Root Cause Analysis
13 24 (4.32%) Computer Science
13 24 (4.32%) Project Delivery
13 24 (4.32%) Project Management
14 23 (4.14%) User Experience
15 21 (3.78%) Time Management
16 19 (3.42%) Asset Management
16 19 (3.42%) Logistics
Programming Languages
1 56 (10.07%) PowerShell
2 20 (3.60%) SQL
3 9 (1.62%) JavaScript
3 9 (1.62%) Python
4 4 (0.72%) VBScript
5 3 (0.54%) T-SQL
Qualifications
1 49 (8.81%) Degree
2 28 (5.04%) Microsoft Certification
3 20 (3.60%) DBS Check
3 20 (3.60%) Security Cleared
4 18 (3.24%) A+ Certification
5 12 (2.16%) SC Cleared
6 8 (1.44%) Computer Science Degree
7 6 (1.08%) HND
8 4 (0.72%) ITIL Foundation Certificate
8 4 (0.72%) NVQ Level 3
9 2 (0.36%) HP APS
10 1 (0.18%) BPSS Clearance
Quality Assurance & Compliance
1 71 (12.77%) SLA
2 5 (0.90%) Cyber Essentials
3 3 (0.54%) Accessibility
4 2 (0.36%) GDPR
5 1 (0.18%) PCI DSS
5 1 (0.18%) QA
System Software
1 188 (33.81%) Active Directory
2 50 (8.99%) Hyper-V
3 23 (4.14%) VMware Infrastructure
4 13 (2.34%) Virtual Desktop
5 8 (1.44%) BitLocker
6 6 (1.08%) Firmware
7 3 (0.54%) Terminal Services
8 1 (0.18%) Terminal Server
Systems Management
1 89 (16.01%) Microsoft Intune
2 32 (5.76%) SCCM
3 13 (2.34%) Autotask
4 10 (1.80%) FortiGate
5 9 (1.62%) Active Directory Federation Services
6 4 (0.72%) ZABBIX
7 2 (0.36%) Jamf Pro
7 2 (0.36%) Netcool
Vendors
1 318 (57.19%) Microsoft
2 33 (5.94%) Cisco
3 29 (5.22%) VMware
4 26 (4.68%) ServiceNow
5 24 (4.32%) Meraki
6 16 (2.88%) Google
7 15 (2.70%) Fortinet
7 15 (2.70%) SonicWALL
8 12 (2.16%) SolarWinds
9 11 (1.98%) Ubiquiti
10 8 (1.44%) HP
10 8 (1.44%) Palo Alto
10 8 (1.44%) Qualys
10 8 (1.44%) Sophos
10 8 (1.44%) Veeam
11 6 (1.08%) Freshdesk
11 6 (1.08%) TP-LINK
12 5 (0.90%) ConnectWise
12 5 (0.90%) Datto
12 5 (0.90%) Remedy