Period
to 24 November 2017

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 304 304 284
Rank change year-on-year 0 -20 -14
Permanent jobs requiring a 2nd Line Support 1807 1895 2401
As % of all permanent IT jobs advertised in England 1.07% 1.06% 1.17%
As % of the Job Titles category 1.12% 1.10% 1.21%
Number of salaries quoted 1714 1794 2249
England median annual salary £27,500 £27,000 £26,500
Median salary % change year-on-year +1.85% +1.89% +1.92%
10th Percentile £21,250 £20,750 £20,500
90th Percentile £36,000 £34,500 £37,500
UK median annual salary £27,000 £27,000 £26,500
% change year-on-year - +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161568 172325 198595
% of permanent IT jobs with a recognized job title 95.73% 96.50% 96.51%
Number of salaries quoted 130662 145385 166655
England median annual salary £50,000 £47,500 £46,500
Median salary % change year-on-year +5.26% +2.15% +3.33%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support in England over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 612 £30,000 - 49
South East +19 450 £26,000 -1.89% 28
North of England +2 296 £24,500 +2.08% 17
East of England +60 190 £27,000 +3.85% 12
Yorkshire +31 145 £25,000 - 3
North West -27 141 £24,500 +6.52% 14
Midlands +2 132 £25,000 - 9
South West -36 127 £25,000 -5.66% 11
West Midlands -10 76 £24,250 -1.02% 7
East Midlands +24 56 £25,500 - 2
North East -1 10 £28,250 +31.40%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support in the job title.

1 1325 (73.33%) Windows
2 1008 (55.78%) Active Directory
3 1000 (55.34%) Microsoft
4 679 (37.58%) Windows Server
5 524 (29.00%) Office 365
6 521 (28.83%) Microsoft Office
7 500 (27.67%) Windows 7
8 455 (25.18%) MS Exchange
9 445 (24.63%) ITIL
10 411 (22.74%) VMware
11 341 (18.87%) Windows Server 2008
12 334 (18.48%) Windows Server 2012
12 334 (18.48%) Windows 10
13 255 (14.11%) Firewall
14 245 (13.56%) Cisco
14 245 (13.56%) Microsoft Certification
15 242 (13.39%) DNS
15 242 (13.39%) Finance
16 238 (13.17%) SQL
17 231 (12.78%) Citrix
18 224 (12.40%) TCP/IP
19 218 (12.06%) DHCP
20 217 (12.01%) SLA
21 200 (11.07%) Hyper-V
21 200 (11.07%) VMware Infrastructure
22 179 (9.91%) Exchange Server 2010
23 167 (9.24%) LAN
24 158 (8.74%) WAN
25 153 (8.47%) Windows 8
26 150 (8.30%) VPN

2nd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 455 (25.18%) MS Exchange
2 179 (9.91%) Exchange Server 2010
3 120 (6.64%) Exchange Server 2013
4 111 (6.14%) SharePoint
5 76 (4.21%) Exchange Server 2007
6 63 (3.49%) Skype for Business
7 60 (3.32%) IIS
8 34 (1.88%) Exchange Server 2003
9 29 (1.60%) Blackberry Enterprise Server
10 24 (1.33%) IBM Notes
11 9 (0.50%) Site Server
12 8 (0.44%) IBM Domino
13 6 (0.33%) Apache
13 6 (0.33%) SharePoint 2013
14 4 (0.22%) Adobe Experience Manager
14 4 (0.22%) SharePoint 2010
14 4 (0.22%) Tomcat
15 2 (0.11%) BizTalk Server
15 2 (0.11%) CMS
15 2 (0.11%) JBoss
Applications
1 521 (28.83%) Microsoft Office
2 62 (3.43%) Microsoft Excel
3 30 (1.66%) Microsoft PowerPoint
4 13 (0.72%) MS Visio
5 6 (0.33%) Adobe Creative Suite
6 3 (0.17%) Adobe Illustrator
6 3 (0.17%) AutoCAD
6 3 (0.17%) Photoshop
7 2 (0.11%) InDesign
7 2 (0.11%) Revit
8 1 (0.055%) Maya
8 1 (0.055%) S-PLUS
Business Applications
1 17 (0.94%) Dynamics CRM
2 9 (0.50%) NetSuite
3 8 (0.44%) SAP PM
4 6 (0.33%) BPCS
4 6 (0.33%) Remedy ITSM
5 3 (0.17%) Sage 200
5 3 (0.17%) SAP Business One
6 2 (0.11%) Dynamics NAV
6 2 (0.11%) GoldMine
6 2 (0.11%) Markit EDM
6 2 (0.11%) Payment Gateway
6 2 (0.11%) SAP ERP
6 2 (0.11%) thinkFolio
7 1 (0.055%) Eikon
7 1 (0.055%) Eloqua
7 1 (0.055%) Orchard Housing
7 1 (0.055%) Visualfiles
Cloud Services
1 524 (29.00%) Office 365
2 97 (5.37%) Microsoft Azure
3 26 (1.44%) Mimecast
4 16 (0.89%) OneDrive
5 15 (0.83%) Amazon AWS
6 12 (0.66%) SaaS
7 9 (0.50%) IaaS
8 7 (0.39%) Azure Active Directory
8 7 (0.39%) G Suite
9 5 (0.28%) Cloud Computing
10 4 (0.22%) Adobe Creative Cloud
11 3 (0.17%) PaaS
12 1 (0.055%) Adobe Analytics
12 1 (0.055%) Dynamics 365
Communications & Networking
1 255 (14.11%) Firewall
2 242 (13.39%) DNS
3 224 (12.40%) TCP/IP
4 218 (12.06%) DHCP
5 167 (9.24%) LAN
6 158 (8.74%) WAN
7 150 (8.30%) VPN
8 82 (4.54%) VoIP
9 64 (3.54%) VLAN
10 58 (3.21%) SAN
11 54 (2.99%) Skype
12 51 (2.82%) Internet
13 49 (2.71%) Wi-Fi
14 45 (2.49%) Remote Desktop
15 43 (2.38%) Wireless
16 21 (1.16%) IP Telephony
17 14 (0.77%) Broadband
18 11 (0.61%) SMS
19 10 (0.55%) Unified Communications
20 9 (0.50%) IPsec
Database & Business Intelligence
1 112 (6.20%) SQL Server
2 11 (0.61%) SQL Server Reporting Services
3 10 (0.55%) MySQL
3 10 (0.55%) Oracle Database
4 9 (0.50%) SQL Server 2005
4 9 (0.50%) SQL Server 2008
5 8 (0.44%) SQL Server 2012
6 7 (0.39%) Crystal Reports
7 5 (0.28%) SQL Server 2014
8 4 (0.22%) Oracle Reports
8 4 (0.22%) Relational Database
8 4 (0.22%) SQL Server 2016
9 3 (0.17%) Data Mining
10 2 (0.11%) Blockchain
10 2 (0.11%) Oracle Database 10g
10 2 (0.11%) SQL Server 2000
10 2 (0.11%) SQL Server Integration Services
11 1 (0.055%) Apache Accumulo
11 1 (0.055%) Geospatial Data
11 1 (0.055%) Power BI
Development Applications
1 11 (0.61%) JIRA
2 5 (0.28%) Visual Studio
3 3 (0.17%) SQL Server Management Studio (SSMS)
4 2 (0.11%) Eclipse
4 2 (0.11%) Team Foundation Server
General
1 242 (13.39%) Finance
2 99 (5.48%) Telecoms
3 76 (4.21%) Law
4 69 (3.82%) Manufacturing
5 59 (3.27%) Legal
6 48 (2.66%) Electronics
7 47 (2.60%) Marketing
8 44 (2.43%) Retail
9 37 (2.05%) Banking
10 29 (1.60%) Advertising
11 15 (0.83%) Automotive
12 13 (0.72%) Financial Institution
13 9 (0.50%) Back Office
14 7 (0.39%) Front Office
15 6 (0.33%) German Language
15 6 (0.33%) Military
16 4 (0.22%) Games
16 4 (0.22%) Investment Banking
17 3 (0.17%) Publishing
18 2 (0.11%) Multimedia
Libraries, Frameworks & Software Standards
1 28 (1.55%) .NET
2 25 (1.38%) HTML
3 13 (0.72%) CSS
3 13 (0.72%) XML
4 11 (0.61%) Web Services
5 7 (0.39%) EDI
6 6 (0.33%) COM
6 6 (0.33%) Velocity
7 5 (0.28%) ASP.NET
7 5 (0.28%) FIX Protocol
7 5 (0.28%) jQuery
8 3 (0.17%) Entity Framework
8 3 (0.17%) HTML5
9 2 (0.11%) ASP.NET MVC 5
9 2 (0.11%) ASP.NET Web API
9 2 (0.11%) J2EE
9 2 (0.11%) PRADO
9 2 (0.11%) Software Packaging
9 2 (0.11%) Twitter Bootstrap
9 2 (0.11%) WCF
Miscellaneous
1 71 (3.93%) Analytical Skills
2 60 (3.32%) Blackberry
2 60 (3.32%) Driving Licence
3 48 (2.66%) Management Information System
4 47 (2.60%) Computer Science
5 44 (2.43%) iPhone
6 34 (1.88%) iPad
7 29 (1.60%) EPoS
8 25 (1.38%) Video Conferencing
9 24 (1.33%) User Experience
10 21 (1.16%) Smartphone
11 16 (0.89%) Data Centre
12 15 (0.83%) Replication
13 14 (0.77%) Enterprise Storage
14 11 (0.61%) Clustering
14 11 (0.61%) Handset
15 10 (0.55%) Fintech
16 9 (0.50%) Fat Client
16 9 (0.50%) Thin Client
17 8 (0.44%) AS400
Operating Systems
1 1325 (73.33%) Windows
2 679 (37.58%) Windows Server
3 500 (27.67%) Windows 7
4 341 (18.87%) Windows Server 2008
5 334 (18.48%) Windows 10
5 334 (18.48%) Windows Server 2012
6 153 (8.47%) Windows 8
7 130 (7.19%) Linux
8 83 (4.59%) Windows Server 2003
9 63 (3.49%) Windows XP
10 58 (3.21%) Mac OS X
11 53 (2.93%) Android
12 48 (2.66%) Apple iOS
13 29 (1.60%) Unix
14 22 (1.22%) Mac OS
15 16 (0.89%) Windows Vista
16 13 (0.72%) Red Hat Enterprise Linux
17 10 (0.55%) Solaris
18 8 (0.44%) Ubuntu
19 7 (0.39%) Windows Mobile
Processes & Methodologies
1 445 (24.63%) ITIL
2 103 (5.70%) Service Delivery
3 102 (5.64%) Service Management
4 81 (4.48%) Problem Management
5 78 (4.32%) Incident Management
6 57 (3.15%) Business Intelligence
7 54 (2.99%) Change Management
8 53 (2.93%) CRM
9 52 (2.88%) Mentoring
10 50 (2.77%) ITIL V3
11 48 (2.66%) Continuous Improvement
11 48 (2.66%) ERP
12 43 (2.38%) Asset Management
13 40 (2.21%) Digital Marketing
14 38 (2.10%) Programme Management
15 37 (2.05%) ITSM
16 34 (1.88%) Project Management
17 33 (1.83%) Time Management
18 32 (1.77%) Disaster Recovery
18 32 (1.77%) Server Virtualisation
Programming Languages
1 238 (13.17%) SQL
2 48 (2.66%) PowerShell
3 21 (1.16%) C#
4 12 (0.66%) C
5 11 (0.61%) Java
6 10 (0.55%) PHP
6 10 (0.55%) Python
7 9 (0.50%) JavaScript
8 8 (0.44%) T-SQL
8 8 (0.44%) VB
9 6 (0.33%) Bash Shell
9 6 (0.33%) VBScript
10 5 (0.28%) Perl
11 4 (0.22%) VBA
12 3 (0.17%) PL/SQL
13 2 (0.11%) Bourne shell
13 2 (0.11%) C-shell
13 2 (0.11%) Korn
13 2 (0.11%) Uniface
14 1 (0.055%) Ruby
Qualifications
1 245 (13.56%) Microsoft Certification
2 134 (7.42%) MCP
3 130 (7.19%) MCSE
4 105 (5.81%) MCSA
5 98 (5.42%) Degree
6 97 (5.37%) Cisco Certification
7 94 (5.20%) CCNA
8 52 (2.88%) Security Cleared
9 49 (2.71%) ITIL Certification
10 40 (2.21%) SC Cleared
11 31 (1.72%) A+ Certification
12 25 (1.38%) MCITP
13 21 (1.16%) ITIL Foundation Certificate
14 20 (1.11%) MCDST
15 19 (1.05%) Computer Science Degree
16 17 (0.94%) VMware Certified Professional (VCP)
17 14 (0.77%) MCTS
18 10 (0.55%) Network+ Certification
19 8 (0.44%) VERITAS Certified Professional (VCP)
20 6 (0.33%) CCNP
Quality Assurance & Compliance
1 217 (12.01%) SLA
2 11 (0.61%) ISO/IEC 20000
3 5 (0.28%) GxP
3 5 (0.28%) ISO/IEC 27001
3 5 (0.28%) PCI DSS
3 5 (0.28%) QA
4 3 (0.17%) Data Quality
4 3 (0.17%) Sarbanes-Oxley
5 2 (0.11%) ISO 9001
6 1 (0.055%) COBIT
6 1 (0.055%) GDPR
System Software
1 1008 (55.78%) Active Directory
2 200 (11.07%) Hyper-V
2 200 (11.07%) VMware Infrastructure
3 37 (2.05%) XenApp
4 35 (1.94%) VMware ESXi
5 27 (1.49%) vSphere
6 14 (0.77%) Terminal Services
7 10 (0.55%) Virtual Servers
8 9 (0.50%) VMware Workstation
9 8 (0.44%) Microsoft Virtual Server
9 8 (0.44%) pfSense
10 7 (0.39%) BitLocker
11 6 (0.33%) KVM
11 6 (0.33%) NFS
11 6 (0.33%) oVirt
11 6 (0.33%) Samba
11 6 (0.33%) Terminal Server
12 5 (0.28%) Virtual Machines
12 5 (0.28%) XenDesktop
13 4 (0.22%) Virtual Desktop
Systems Management
1 93 (5.15%) SCCM
2 37 (2.05%) Backup Exec
3 23 (1.27%) WSUS
4 20 (1.11%) vCenter Server
5 18 (1.00%) Norton AntiVirus
6 14 (0.77%) Systems Management Server (SMS)
7 13 (0.72%) Microsoft Intune
7 13 (0.72%) Symantec Endpoint Protection
8 8 (0.44%) Symantec Enterprise Vault
8 8 (0.44%) Tivoli Storage Manager
9 6 (0.33%) AirWatch
9 6 (0.33%) Bacula
9 6 (0.33%) Cisco CUCM
10 4 (0.22%) Nagios
10 4 (0.22%) NetBackup
11 3 (0.17%) Ansible
11 3 (0.17%) BMC PATROL
11 3 (0.17%) Jamf Pro
11 3 (0.17%) McAfee ePO
11 3 (0.17%) ServiceCenter
Vendors
1 1000 (55.34%) Microsoft
2 411 (22.74%) VMware
3 245 (13.56%) Cisco
4 231 (12.78%) Citrix
5 124 (6.86%) Apple
6 86 (4.76%) HP
6 86 (4.76%) SAP
7 61 (3.38%) Dell
8 55 (3.04%) Oracle
9 53 (2.93%) Veeam
10 38 (2.10%) Symantec
11 32 (1.77%) iManage
12 29 (1.60%) NetApp
13 28 (1.55%) Sophos
14 27 (1.49%) Google
15 26 (1.44%) Juniper
16 23 (1.27%) Avaya
16 23 (1.27%) Lotus
16 23 (1.27%) Mitel
17 21 (1.16%) Adobe