2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 12 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Jul 2026
Same period 2025 Same period 2024
Rank 295 253 334
Rank change year-on-year -42 +81 -17
Permanent jobs requiring a 2nd Line Support 554 535 701
As % of all permanent jobs in England 0.63% 1.23% 0.79%
As % of the Job Titles category 0.67% 1.36% 0.84%
Number of salaries quoted 474 507 617
10th Percentile £27,250 £26,750 £26,150
25th Percentile £29,750 £28,750 £27,750
Median annual salary (50th Percentile) £32,500 £31,500 £32,000
Median % change year-on-year +3.17% -1.56% -1.54%
75th Percentile £37,500 £35,125 £37,000
90th Percentile £42,350 £40,000 £40,000
UK median annual salary £32,500 £31,500 £31,000
% change year-on-year +3.17% +1.61% -3.13%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,535 39,220 83,741
% of permanent jobs with a recognized job title 94.27% 90.37% 94.59%
Number of salaries quoted 58,071 23,613 61,241
10th Percentile £30,000 £28,750 £28,750
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £57,500 £55,000 £53,123
Median % change year-on-year +4.55% +3.53% -11.46%
75th Percentile £75,250 £75,000 £71,250
90th Percentile £97,500 £97,500 £90,000
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -12.50%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 12 July 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 12 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +71 176 £30,000 -4.76% 21
North of England +21 121 £31,500 +3.28% 4
London +16 88 £36,000 -5.88% 11
North West +30 70 £31,500 -5.97%
East of England 0 70 £35,000 +17.65% 4
Midlands -92 61 £31,000 +1.64% 14
Yorkshire -25 49 £31,000 +6.90% 4
South West -128 38 £34,500 +9.52% 8
East Midlands -77 32 £30,875 +4.66% 9
West Midlands -49 29 £31,000 +1.64% 5
North East -60 2 £26,000 -18.75% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 12 July 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 320 (57.76%) Microsoft
2 315 (56.86%) Microsoft 365
3 289 (52.17%) Windows
4 192 (34.66%) Active Directory
5 181 (32.67%) Customer Service
6 171 (30.87%) Problem-Solving
7 146 (26.35%) Azure
8 132 (23.83%) Windows Server
9 118 (21.30%) Firewall
10 109 (19.68%) Microsoft Exchange
11 100 (18.05%) DNS
12 98 (17.69%) Entra ID
13 97 (17.51%) DHCP
14 88 (15.88%) Microsoft Intune
15 87 (15.70%) SharePoint
16 86 (15.52%) ITIL
17 85 (15.34%) Windows 10
18 76 (13.72%) VPN
19 73 (13.18%) Wi-Fi
20 72 (13.00%) SLA
21 65 (11.73%) Service Delivery
22 63 (11.37%) Microsoft Office
23 58 (10.47%) TCP/IP
24 54 (9.75%) PowerShell
25 52 (9.39%) Hyper-V
26 48 (8.66%) Degree
27 46 (8.30%) ITSM
28 45 (8.12%) Continuous Improvement
29 44 (7.94%) VoIP
30 43 (7.76%) VLAN

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 109 (19.68%) Microsoft Exchange
2 87 (15.70%) SharePoint
3 4 (0.72%) Confluence
4 3 (0.54%) IIS
5 2 (0.36%) Exchange Server 2007
5 2 (0.36%) Exchange Server 2010
5 2 (0.36%) Exchange Server 2013
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 63 (11.37%) Microsoft Office
2 12 (2.17%) Microsoft Excel
3 8 (1.44%) Microsoft PowerPoint
Business Applications
1 6 (1.08%) Dynamics NAV
2 4 (0.72%) Remedy ITSM
3 1 (0.18%) Alphatax
Cloud Services
1 315 (56.86%) Microsoft 365
2 146 (26.35%) Azure
3 98 (17.69%) Entra ID
4 23 (4.15%) OneDrive
5 21 (3.79%) AWS
5 21 (3.79%) Power Platform
6 17 (3.07%) Google Workspace
7 10 (1.81%) SaaS
8 8 (1.44%) PowerApps
9 7 (1.26%) Mimecast
10 6 (1.08%) Dynamics 365
11 4 (0.72%) GCP
12 3 (0.54%) IaaS
12 3 (0.54%) Microsoft Copilot
12 3 (0.54%) PaaS
12 3 (0.54%) Power Automate
13 2 (0.36%) Amazon EC2
13 2 (0.36%) Azure Storage
13 2 (0.36%) Datadog
13 2 (0.36%) Virtual Private Cloud
Communications & Networking
1 118 (21.30%) Firewall
2 100 (18.05%) DNS
3 97 (17.51%) DHCP
4 76 (13.72%) VPN
5 73 (13.18%) Wi-Fi
6 58 (10.47%) TCP/IP
7 44 (7.94%) VoIP
8 43 (7.76%) VLAN
9 39 (7.04%) WAN
10 37 (6.68%) LAN
11 9 (1.62%) Wireless
12 8 (1.44%) Broadband
13 5 (0.90%) ADSL
13 5 (0.90%) DECT
13 5 (0.90%) DSL
13 5 (0.90%) IPsec
13 5 (0.90%) PBX
13 5 (0.90%) Remote Desktop
13 5 (0.90%) Unified Communications
13 5 (0.90%) Wireshark
Database & Business Intelligence
1 13 (2.35%) SQL Server
2 10 (1.81%) Power BI
3 2 (0.36%) Azure SQL Database
3 2 (0.36%) Crystal Reports
3 2 (0.36%) Relational Database
Development Applications
1 19 (3.43%) JIRA
2 2 (0.36%) Git
3 1 (0.18%) Carbide.c++
General
1 166 (29.96%) Social Skills
2 22 (3.97%) Finance
3 21 (3.79%) Telecoms
4 20 (3.61%) Legal
5 19 (3.43%) Law
6 13 (2.35%) Documentation Skills
6 13 (2.35%) Retail
7 12 (2.17%) Analytical Skills
8 10 (1.81%) Organisational Skills
9 7 (1.26%) Advertising
9 7 (1.26%) Inclusion and Diversity
9 7 (1.26%) Manufacturing
10 6 (1.08%) Billing
11 5 (0.90%) Marketing
12 4 (0.72%) Electronics
12 4 (0.72%) Public Sector
13 2 (0.36%) Back Office
13 2 (0.36%) Banking
13 2 (0.36%) Military
14 1 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 4 (0.72%) REST
1 4 (0.72%) SOAP
2 1 (0.18%) Web Services
Miscellaneous
1 63 (11.37%) Driving Licence
2 25 (4.51%) Onboarding
3 10 (1.81%) Self-Motivation
4 7 (1.26%) EPoS
4 7 (1.26%) iPhone
5 6 (1.08%) Hybrid Cloud
6 5 (0.90%) IoT
6 5 (0.90%) Web Conferencing
7 4 (0.72%) CMDB
7 4 (0.72%) Mobile App
7 4 (0.72%) Smartphone
7 4 (0.72%) Video Conferencing
7 4 (0.72%) Video\Live Streaming
7 4 (0.72%) Wiki
8 3 (0.54%) iSeries
9 2 (0.36%) Housing Association
10 1 (0.18%) Blackberry
10 1 (0.18%) NHS
10 1 (0.18%) Replication
Operating Systems
1 289 (52.17%) Windows
2 132 (23.83%) Windows Server
3 85 (15.34%) Windows 10
4 35 (6.32%) Mac OS
5 32 (5.78%) Android
6 23 (4.15%) Windows Server 2016
7 22 (3.97%) Apple iOS
7 22 (3.97%) Windows Server 2019
8 14 (2.53%) Windows Server 2012
9 9 (1.62%) Linux
10 3 (0.54%) Windows 7
11 2 (0.36%) AIX
11 2 (0.36%) Windows 8
12 1 (0.18%) Mac OS X
12 1 (0.18%) VMS
12 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 181 (32.67%) Customer Service
2 171 (30.87%) Problem-Solving
3 86 (15.52%) ITIL
4 65 (11.73%) Service Delivery
5 46 (8.30%) ITSM
6 45 (8.12%) Continuous Improvement
7 34 (6.14%) Cybersecurity
8 33 (5.96%) Mentoring
9 31 (5.60%) Problem Management
10 29 (5.23%) Incident Management
11 28 (5.05%) Root Cause Analysis
11 28 (5.05%) Service Management
12 27 (4.87%) Customer Experience
13 24 (4.33%) Project Delivery
13 24 (4.33%) Project Management
14 23 (4.15%) Time Management
14 23 (4.15%) User Experience
15 22 (3.97%) Computer Science
16 19 (3.43%) Cloud Security
16 19 (3.43%) Logistics
Programming Languages
1 54 (9.75%) PowerShell
2 20 (3.61%) SQL
3 9 (1.62%) Python
4 8 (1.44%) JavaScript
5 4 (0.72%) VBScript
6 3 (0.54%) T-SQL
Qualifications
1 48 (8.66%) Degree
2 28 (5.05%) Microsoft Certification
3 20 (3.61%) DBS Check
3 20 (3.61%) Security Cleared
4 18 (3.25%) A+ Certification
5 12 (2.17%) SC Cleared
6 6 (1.08%) Computer Science Degree
6 6 (1.08%) HND
7 4 (0.72%) ITIL Foundation Certificate
7 4 (0.72%) NVQ Level 3
8 2 (0.36%) HP APS
9 1 (0.18%) BPSS Clearance
9 1 (0.18%) CompTIA Security+
9 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 72 (13.00%) SLA
2 6 (1.08%) Cyber Essentials
3 3 (0.54%) Accessibility
4 2 (0.36%) GDPR
4 2 (0.36%) QA
5 1 (0.18%) PCI DSS
System Software
1 192 (34.66%) Active Directory
2 52 (9.39%) Hyper-V
3 23 (4.15%) VMware Infrastructure
4 13 (2.35%) Virtual Desktop
5 8 (1.44%) BitLocker
6 6 (1.08%) Firmware
7 3 (0.54%) Terminal Services
8 1 (0.18%) Terminal Server
Systems Management
1 88 (15.88%) Microsoft Intune
2 32 (5.78%) SCCM
3 13 (2.35%) Autotask
4 10 (1.81%) Active Directory Federation Services
4 10 (1.81%) FortiGate
5 4 (0.72%) ZABBIX
6 2 (0.36%) Jamf Pro
6 2 (0.36%) Netcool
Vendors
1 320 (57.76%) Microsoft
2 30 (5.42%) VMware
3 29 (5.23%) Cisco
4 24 (4.33%) ServiceNow
5 22 (3.97%) Meraki
6 16 (2.89%) Google
7 15 (2.71%) Fortinet
7 15 (2.71%) SonicWALL
8 12 (2.17%) SolarWinds
9 10 (1.81%) Ubiquiti
10 8 (1.44%) HP
10 8 (1.44%) Palo Alto
10 8 (1.44%) Qualys
10 8 (1.44%) Sophos
10 8 (1.44%) Veeam
11 6 (1.08%) Freshdesk
11 6 (1.08%) TP-LINK
12 5 (0.90%) ConnectWise
12 5 (0.90%) Datto
13 4 (0.72%) Remedy