2nd Line Support Job Trends in England

Second Line Support
UK > England

The median Second Line Support salary in England is £33,000 per year, according to job vacancies posted during the 6 months leading to 10 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Sep 2026
Same period 2025 Same period 2024
Rank 330 240 376
Rank change year-on-year -90 +136 -82
Permanent jobs requiring a 2nd Line Support 544 565 433
As % of all permanent jobs in England 0.55% 1.30% 0.63%
As % of the Job Titles category 0.58% 1.44% 0.66%
Number of salaries quoted 465 537 321
10th Percentile £27,600 £27,250 £26,250
25th Percentile £29,750 £28,750 £28,750
Median annual salary (50th Percentile) £33,000 £31,500 £33,435
Median % change year-on-year +4.76% -5.79% +2.88%
75th Percentile £37,500 £35,125 £38,750
90th Percentile £41,250 £38,750 £43,750
UK median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 93,357 39,308 65,680
% of permanent jobs with a recognized job title 93.60% 90.38% 95.19%
Number of salaries quoted 66,083 23,655 40,777
10th Percentile £30,000 £28,300 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,591 £55,000 £55,000
Median % change year-on-year +4.71% - -8.33%
75th Percentile £77,500 £75,000 £74,250
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Salary Trend in England

Salary distribution trend for 2nd Line Support job vacancies in England.

Salary distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 10 September 2026.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 10 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +35 161 £30,000 -4.76% 13
North of England +4 122 £32,125 -1.15% 12
London -31 76 £36,000 - 15
Midlands -108 74 £32,500 +6.56% 13
East of England -1 73 £35,000 +18.64% 5
North West +33 70 £31,750 -5.22% 7
Yorkshire -27 52 £35,000 +16.67% 2
East Midlands -76 45 £29,375 -0.42% 3
South West -153 38 £35,000 +11.11% 1
West Midlands -72 29 £32,500 +4.84% 10
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 September 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 314 (57.72%) Microsoft
2 301 (55.33%) Microsoft 365
3 278 (51.10%) Windows
4 181 (33.27%) Customer Service
5 163 (29.96%) Active Directory
5 163 (29.96%) Problem-Solving
6 131 (24.08%) Azure
7 121 (22.24%) Windows Server
8 116 (21.32%) Entra ID
9 113 (20.77%) Microsoft Exchange
10 112 (20.59%) Firewall
11 95 (17.46%) SharePoint
12 93 (17.10%) DNS
13 81 (14.89%) DHCP
14 77 (14.15%) Microsoft Intune
15 74 (13.60%) ITIL
16 66 (12.13%) TCP/IP
17 65 (11.95%) Service Delivery
18 64 (11.76%) Windows 10
19 63 (11.58%) SLA
20 62 (11.40%) VPN
21 46 (8.46%) ITSM
22 45 (8.27%) Wi-Fi
23 44 (8.09%) Continuous Improvement
23 44 (8.09%) Degree
24 40 (7.35%) Hyper-V
24 40 (7.35%) Microsoft Office
25 38 (6.99%) VLAN
26 37 (6.80%) PowerShell
27 36 (6.62%) VMware

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (20.77%) Microsoft Exchange
2 95 (17.46%) SharePoint
3 6 (1.10%) Exchange Server 2007
3 6 (1.10%) Exchange Server 2010
3 6 (1.10%) Exchange Server 2013
4 4 (0.74%) IIS
5 3 (0.55%) Confluence
6 1 (0.18%) Blackberry Enterprise Server
Applications
1 40 (7.35%) Microsoft Office
2 12 (2.21%) Microsoft Excel
3 6 (1.10%) Microsoft PowerPoint
Business Applications
1 5 (0.92%) Remedy ITSM
2 3 (0.55%) Dynamics NAV
3 2 (0.37%) NetSuite
3 2 (0.37%) Shopify
Cloud Services
1 301 (55.33%) Microsoft 365
2 131 (24.08%) Azure
3 116 (21.32%) Entra ID
4 21 (3.86%) OneDrive
5 20 (3.68%) Power Platform
6 12 (2.21%) AWS
7 10 (1.84%) SaaS
8 8 (1.47%) Dynamics 365
8 8 (1.47%) PowerApps
9 7 (1.29%) Google Workspace
10 4 (0.74%) Power Automate
11 3 (0.55%) Microsoft Copilot
11 3 (0.55%) PaaS
12 2 (0.37%) Amazon EC2
12 2 (0.37%) GCP
12 2 (0.37%) Mimecast
12 2 (0.37%) Virtual Private Cloud
13 1 (0.18%) Azure Storage
13 1 (0.18%) Cloud Computing
Communications & Networking
1 112 (20.59%) Firewall
2 93 (17.10%) DNS
3 81 (14.89%) DHCP
4 66 (12.13%) TCP/IP
5 62 (11.40%) VPN
6 45 (8.27%) Wi-Fi
7 38 (6.99%) VLAN
8 22 (4.04%) VoIP
9 20 (3.68%) WAN
10 18 (3.31%) LAN
11 12 (2.21%) Wireless
12 6 (1.10%) Structured Cabling
13 5 (0.92%) IPsec
13 5 (0.92%) SSL
14 4 (0.74%) Internet
15 3 (0.55%) Broadband
15 3 (0.55%) IP Telephony
15 3 (0.55%) NAS
16 2 (0.37%) BGP
16 2 (0.37%) WLAN
Database & Business Intelligence
1 9 (1.65%) Power BI
2 6 (1.10%) SQL Server
3 2 (0.37%) Crystal Reports
3 2 (0.37%) Relational Database
4 1 (0.18%) PostgreSQL
Development Applications
1 19 (3.49%) JIRA
2 1 (0.18%) Carbide.c++
General
1 175 (32.17%) Social Skills
2 32 (5.88%) Legal
3 25 (4.60%) Analytical Skills
4 20 (3.68%) Law
5 16 (2.94%) Finance
5 16 (2.94%) Organisational Skills
6 12 (2.21%) Retail
7 11 (2.02%) Advertising
7 11 (2.02%) Documentation Skills
8 10 (1.84%) Telecoms
9 8 (1.47%) Manufacturing
10 7 (1.29%) Inclusion and Diversity
11 6 (1.10%) Billing
12 4 (0.74%) Electronics
12 4 (0.74%) Public Sector
13 2 (0.37%) Automotive
13 2 (0.37%) Marketing
13 2 (0.37%) Military
13 2 (0.37%) Publishing
14 1 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 8 (1.47%) REST
1 8 (1.47%) SOAP
Miscellaneous
1 56 (10.29%) Driving Licence
2 31 (5.70%) Onboarding
3 8 (1.47%) CMDB
3 8 (1.47%) Hybrid Cloud
4 7 (1.29%) Self-Motivation
5 6 (1.10%) EPoS
5 6 (1.10%) iPhone
6 5 (0.92%) Smartphone
7 3 (0.55%) Enterprise Software
7 3 (0.55%) iPad
7 3 (0.55%) iSeries
8 2 (0.37%) FMCG
9 1 (0.18%) Blackberry
9 1 (0.18%) Educational Technology
9 1 (0.18%) Linux Command Line
9 1 (0.18%) Management Information System
9 1 (0.18%) NHS
9 1 (0.18%) Replication
9 1 (0.18%) Video Conferencing
Operating Systems
1 278 (51.10%) Windows
2 121 (22.24%) Windows Server
3 64 (11.76%) Windows 10
4 33 (6.07%) Mac OS
5 25 (4.60%) Android
6 15 (2.76%) Apple iOS
7 10 (1.84%) Linux
8 8 (1.47%) Windows Server 2016
9 6 (1.10%) Windows 7
9 6 (1.10%) Windows 8
9 6 (1.10%) Windows Server 2019
10 4 (0.74%) Windows Server 2012
11 2 (0.37%) AIX
Processes & Methodologies
1 181 (33.27%) Customer Service
2 163 (29.96%) Problem-Solving
3 74 (13.60%) ITIL
4 65 (11.95%) Service Delivery
5 46 (8.46%) ITSM
6 44 (8.09%) Continuous Improvement
7 31 (5.70%) Project Delivery
8 30 (5.51%) Cybersecurity
8 30 (5.51%) Problem Management
8 30 (5.51%) Root Cause Analysis
9 28 (5.15%) Mentoring
10 27 (4.96%) Logistics
11 26 (4.78%) Computer Science
11 26 (4.78%) Time Management
12 25 (4.60%) Customer Experience
13 24 (4.41%) Collaborative Culture
13 24 (4.41%) Project Management
13 24 (4.41%) Service Management
14 22 (4.04%) Disaster Recovery
14 22 (4.04%) Incident Management
Programming Languages
1 37 (6.80%) PowerShell
2 13 (2.39%) SQL
3 9 (1.65%) JavaScript
4 6 (1.10%) Python
5 4 (0.74%) VBScript
6 1 (0.18%) Ruby
Qualifications
1 44 (8.09%) Degree
2 27 (4.96%) DBS Check
3 25 (4.60%) Microsoft Certification
4 24 (4.41%) Security Cleared
5 16 (2.94%) A+ Certification
6 15 (2.76%) SC Cleared
7 10 (1.84%) Computer Science Degree
8 6 (1.10%) HND
9 5 (0.92%) CCNA
9 5 (0.92%) Cisco Certification
10 4 (0.74%) ITIL Foundation Certificate
10 4 (0.74%) NVQ Level 3
11 2 (0.37%) HP APS
12 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 63 (11.58%) SLA
2 9 (1.65%) GDPR
3 8 (1.47%) Cyber Essentials
4 2 (0.37%) Accessibility
4 2 (0.37%) Cyber Essentials PLUS
4 2 (0.37%) QA
5 1 (0.18%) PCI DSS
System Software
1 163 (29.96%) Active Directory
2 40 (7.35%) Hyper-V
3 27 (4.96%) VMware Infrastructure
4 7 (1.29%) BitLocker
4 7 (1.29%) Virtual Desktop
5 6 (1.10%) Firmware
6 3 (0.55%) Terminal Services
7 2 (0.37%) vSphere
7 2 (0.37%) XenApp
8 1 (0.18%) Terminal Server
Systems Management
1 77 (14.15%) Microsoft Intune
2 28 (5.15%) SCCM
3 10 (1.84%) Autotask
3 10 (1.84%) FortiGate
4 8 (1.47%) Jamf Pro
5 2 (0.37%) Netcool
6 1 (0.18%) Active Directory Federation Services
Vendors
1 314 (57.72%) Microsoft
2 36 (6.62%) VMware
3 35 (6.43%) Cisco
4 29 (5.33%) ServiceNow
5 28 (5.15%) Fortinet
6 26 (4.78%) SonicWALL
7 23 (4.23%) Meraki
8 12 (2.21%) Ubiquiti
9 10 (1.84%) Draytek
9 10 (1.84%) Google
10 9 (1.65%) Veeam
11 8 (1.47%) HP
11 8 (1.47%) SolarWinds
12 7 (1.29%) Citrix
13 6 (1.10%) Apple
13 6 (1.10%) Freshdesk
13 6 (1.10%) Sophos
14 5 (0.92%) ConnectWise
14 5 (0.92%) Datto
14 5 (0.92%) TP-LINK