Period
to 19 November 2017

The median annual salary for a Desktop Support was £27,500 in advertised job vacancies in the North West during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > North West
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 289 317 296
Rank change year-on-year +28 -21 -1
Permanent jobs requiring a Desktop Support 77 46 71
As % of all permanent IT jobs advertised in the North West 0.59% 0.37% 0.55%
As % of the Job Titles category 0.61% 0.38% 0.56%
Number of salaries quoted 55 47 52
North West median annual salary £27,500 £24,000 £24,000
Median salary % change year-on-year +14.58% - -2.04%
10th Percentile £19,550 £17,150 £18,275
90th Percentile £72,000 £38,500 £33,700
England median annual salary £30,000 £29,000 £29,500
% change year-on-year +3.45% -1.69% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12673 12011 12573
% of permanent IT jobs with a recognized job title 96.59% 97.05% 96.59%
Number of salaries quoted 10145 10103 10440
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Desktop Support
Job Vacancy Trend in the North West

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Desktop Support in the North West

Desktop Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the North West.

Salary trend for Desktop Support in the North West

Desktop Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Desktop Support in the North West over the 6 months to 19 November 2017.

Salary histogram for Desktop Support in the North West

Desktop Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the North West region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 33 £30,000 +17.65% 1
Cheshire -13 19 £23,250 +5.68%
Lancashire +6 8 £32,500 +132.14%
Merseyside +19 6 £26,500 +19.10%
Cumbria - 2 £23,500 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 November 2017, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Desktop Support in the job title.

1 62 (80.52%) Windows
2 37 (48.05%) Microsoft
3 31 (40.26%) Citrix
4 27 (35.06%) SCCM
5 24 (31.17%) Active Directory
6 18 (23.38%) Windows 7
7 17 (22.08%) Office 365
8 14 (18.18%) SLA
8 14 (18.18%) ITIL
9 13 (16.88%) Cisco
10 12 (15.58%) VPN
10 12 (15.58%) Microsoft Office
11 10 (12.99%) Service Management
11 10 (12.99%) Windows 10
12 9 (11.69%) Fat Client
12 9 (11.69%) Thin Client
13 8 (10.39%) PowerShell
13 8 (10.39%) Service Delivery
14 7 (9.09%) Finance
14 7 (9.09%) Intel
15 6 (7.79%) Banking
15 6 (7.79%) Apple
15 6 (7.79%) Configuration Management
15 6 (7.79%) ITSM
15 6 (7.79%) LAN
15 6 (7.79%) Windows Server
16 5 (6.49%) ITIL V3
16 5 (6.49%) Windows 8
16 5 (6.49%) SharePoint
16 5 (6.49%) MS Exchange

Desktop Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.49%) MS Exchange
1 5 (6.49%) SharePoint
2 1 (1.30%) Exchange Server 2010
2 1 (1.30%) IIS
Applications
1 12 (15.58%) Microsoft Office
2 1 (1.30%) Microsoft Excel
2 1 (1.30%) Microsoft PowerPoint
Cloud Services
1 17 (22.08%) Office 365
2 2 (2.60%) Microsoft Azure
2 2 (2.60%) OneDrive
3 1 (1.30%) Mimecast
3 1 (1.30%) Yammer
Communications & Networking
1 12 (15.58%) VPN
2 6 (7.79%) LAN
3 5 (6.49%) TCP/IP
4 4 (5.19%) WAN
5 3 (3.90%) VoIP
5 3 (3.90%) Wi-Fi
6 2 (2.60%) LDAP
6 2 (2.60%) MPLS
6 2 (2.60%) Skype
7 1 (1.30%) DHCP
7 1 (1.30%) DNS
7 1 (1.30%) Firewall
7 1 (1.30%) IP Telephony
7 1 (1.30%) PPP
7 1 (1.30%) Remote Desktop
7 1 (1.30%) SAN
Database & Business Intelligence
1 2 (2.60%) SQL Server
General
1 7 (9.09%) Finance
2 6 (7.79%) Banking
3 4 (5.19%) Legal
4 3 (3.90%) Investment Banking
4 3 (3.90%) Manufacturing
5 2 (2.60%) Advertising
5 2 (2.60%) Front Office
5 2 (2.60%) Law
6 1 (1.30%) Corporate Banking
6 1 (1.30%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.30%) Web Services
Miscellaneous
1 9 (11.69%) Fat Client
1 9 (11.69%) Thin Client
2 5 (6.49%) Blackberry
3 3 (3.90%) User Experience
4 2 (2.60%) Analytical Skills
4 2 (2.60%) Driving Licence
4 2 (2.60%) iPad
4 2 (2.60%) Public Cloud
5 1 (1.30%) BYOD
5 1 (1.30%) Mobile App
5 1 (1.30%) Replication
5 1 (1.30%) Virtual Team
Operating Systems
1 62 (80.52%) Windows
2 18 (23.38%) Windows 7
3 10 (12.99%) Windows 10
4 6 (7.79%) Windows Server
5 5 (6.49%) Windows 8
6 4 (5.19%) Windows Server 2012
7 3 (3.90%) Mac OS
8 2 (2.60%) Windows Server 2003
9 1 (1.30%) Android
9 1 (1.30%) Apple iOS
9 1 (1.30%) Windows Server 2008
Processes & Methodologies
1 14 (18.18%) ITIL
2 10 (12.99%) Service Management
3 8 (10.39%) Service Delivery
4 6 (7.79%) Configuration Management
4 6 (7.79%) ITSM
5 5 (6.49%) ITIL V3
5 5 (6.49%) Migration
6 3 (3.90%) Collaborative Working
6 3 (3.90%) Line Management
6 3 (3.90%) Stakeholder Management
7 2 (2.60%) Break/Fix
7 2 (2.60%) Data Analysis
7 2 (2.60%) Data Security
7 2 (2.60%) E-Commerce
7 2 (2.60%) Identity Management
7 2 (2.60%) Information Security
7 2 (2.60%) Mathematics
7 2 (2.60%) Mentoring
7 2 (2.60%) Project Management
7 2 (2.60%) Trend Analysis
Programming Languages
1 8 (10.39%) PowerShell
2 1 (1.30%) SQL
2 1 (1.30%) VBScript
Qualifications
1 4 (5.19%) Degree
2 3 (3.90%) ITIL Certification
2 3 (3.90%) MCSE
2 3 (3.90%) Microsoft Certification
3 2 (2.60%) CISA
3 2 (2.60%) CISM
3 2 (2.60%) CISSP
3 2 (2.60%) CompTIA Security+
3 2 (2.60%) MCP
3 2 (2.60%) Security+ Certification
4 1 (1.30%) SC Cleared
4 1 (1.30%) Security Cleared
Quality Assurance & Compliance
1 14 (18.18%) SLA
2 2 (2.60%) ISO/IEC 27001
2 2 (2.60%) PMO
System Software
1 24 (31.17%) Active Directory
2 1 (1.30%) VMware ESXi
2 1 (1.30%) vSphere
2 1 (1.30%) XenApp
2 1 (1.30%) XenDesktop
Systems Management
1 27 (35.06%) SCCM
2 2 (2.60%) Microsoft Intune
3 1 (1.30%) XenMobile
Vendors
1 37 (48.05%) Microsoft
2 31 (40.26%) Citrix
3 13 (16.88%) Cisco
4 7 (9.09%) Intel
5 6 (7.79%) Apple
6 4 (5.19%) Sun
7 3 (3.90%) HP
7 3 (3.90%) LANDesk
7 3 (3.90%) VMware
8 2 (2.60%) Forcepoint
9 1 (1.30%) AppSense
9 1 (1.30%) TOWER Software
9 1 (1.30%) Veeam