Customer-Centricity Jobs in the North West

Customer-Centric
England > North West

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 235 221 248
Rank change year-on-year -14 +27 -52
Permanent jobs citing Customer-Centricity 55 80 86
As % of all permanent jobs advertised in the North West 0.57% 1.01% 0.91%
As % of the Processes & Methodologies category 0.68% 1.05% 0.96%
Number of salaries quoted 33 59 54
10th Percentile £22,500 £39,800 £25,575
25th Percentile £28,500 £59,375 £47,500
Median annual salary (50th Percentile) £35,000 £70,000 £71,640
Median % change year-on-year -50.00% -2.29% +33.28%
75th Percentile £58,750 £72,500 £85,000
90th Percentile £65,593 £75,750 £103,750
England median annual salary £46,958 £70,000 £65,893
% change year-on-year -32.92% +6.23% +25.51%

All Process and Methodology Skills
North West

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 8,077 7,596 8,982
As % of all permanent jobs advertised in the North West 83.02% 95.74% 95.33%
Number of salaries quoted 6,130 3,958 5,364
10th Percentile £27,500 £30,500 £30,000
25th Percentile £37,500 £41,250 £39,000
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £80,000 £82,500 £82,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer-Centricity
Job Vacancy Trend in the North West

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Customer-Centricity in the North West

Customer-Centricity
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Customer-Centricity in the North West.

Salary trend for Customer-Centricity in the North West

Customer-Centricity
Salary Histogram in the North West

Salary distribution for jobs citing Customer-Centricity in the North West over the 6 months to 4 May 2024.

Salary histogram for Customer-Centricity in the North West

Customer-Centricity
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the North West region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +28 33 £40,000 -42.86% 15
Cheshire -20 12 £61,185 -12.97% 7
Merseyside +8 7 £34,000 -38.18% 2
Lancashire -16 2 £35,000 -50.00% 4
Customer-Centricity
England

Customer-Centricity
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.09%) Microsoft Exchange
1 5 (9.09%) SharePoint
Applications
1 4 (7.27%) Microsoft Excel
1 4 (7.27%) Microsoft PowerPoint
2 1 (1.82%) Adobe XD
2 1 (1.82%) InVision
2 1 (1.82%) Sketch
2 1 (1.82%) Zeplin
Business Applications
1 1 (1.82%) Dynamics CRM
1 1 (1.82%) Dynamics GP
Cloud Services
1 5 (9.09%) Entra ID
1 5 (9.09%) OneDrive
2 4 (7.27%) Azure
3 3 (5.45%) AWS
3 3 (5.45%) GCP
3 3 (5.45%) SaaS
4 2 (3.64%) Google Analytics
5 1 (1.82%) Azure Data Factory
5 1 (1.82%) Azure Synapse Analytics
5 1 (1.82%) Dynamics 365
5 1 (1.82%) Figma
5 1 (1.82%) Power Platform
Communications & Networking
1 5 (9.09%) VoIP
2 4 (7.27%) Cisco Firepower
2 4 (7.27%) Cisco IOS
2 4 (7.27%) Cisco ISE
2 4 (7.27%) Firewall
3 2 (3.64%) DNS
3 2 (3.64%) TCP/IP
Database & Business Intelligence
1 4 (7.27%) SQL Server
2 3 (5.45%) MySQL
3 1 (1.82%) Microsoft Analysis Services
3 1 (1.82%) Power BI
3 1 (1.82%) Relational Database
3 1 (1.82%) SQL Server Analysis Services
3 1 (1.82%) SQL Server Integration Services
3 1 (1.82%) SQL Server Reporting Services
Development Applications
1 4 (7.27%) Git
1 4 (7.27%) Postman
2 1 (1.82%) Axure RP
General
1 20 (36.36%) Social Skills
2 7 (12.73%) Retail
3 5 (9.09%) German Language
3 5 (9.09%) Public Sector
4 4 (7.27%) Analytical Skills
4 4 (7.27%) Organisational Skills
4 4 (7.27%) Telecoms
5 2 (3.64%) Legal
5 2 (3.64%) Marketing
5 2 (3.64%) Tech for Good
6 1 (1.82%) Finance
Job Titles
1 13 (23.64%) Senior
2 9 (16.36%) IT Support
2 9 (16.36%) Support Engineer
3 7 (12.73%) Analyst
4 5 (9.09%) Senior Support Engineer
4 5 (9.09%) Senior Technical Engineer
4 5 (9.09%) Senior Technical Support
4 5 (9.09%) Senior Technical Support Engineer
4 5 (9.09%) Technical Engineer
4 5 (9.09%) Technical Support
4 5 (9.09%) Technical Support Engineer
5 4 (7.27%) Engineering Manager
5 4 (7.27%) Full Stack Developer
5 4 (7.27%) IT Engineer
5 4 (7.27%) IT Support Engineer
5 4 (7.27%) Project Engineer
5 4 (7.27%) QA Analyst
5 4 (7.27%) Senior Network Engineer
5 4 (7.27%) Service Manager
5 4 (7.27%) Software Engineering Manager
Libraries, Frameworks & Software Standards
1 9 (16.36%) .NET
2 8 (14.55%) Node.js
2 8 (14.55%) RESTful
3 6 (10.91%) CSS
3 6 (10.91%) HTML
4 4 (7.27%) React
5 3 (5.45%) AngularJS
5 3 (5.45%) Doctrine
5 3 (5.45%) jQuery
5 3 (5.45%) LAMP
5 3 (5.45%) Laravel
5 3 (5.45%) Symfony
5 3 (5.45%) Vue
6 1 (1.82%) EDI
6 1 (1.82%) HTML5
6 1 (1.82%) Web Services
Miscellaneous
1 12 (21.82%) Self-Motivation
2 6 (10.91%) Management Information System
3 5 (9.09%) Data Protection Act
3 5 (9.09%) Fat Client
3 5 (9.09%) Thin Client
4 4 (7.27%) Mobile App
4 4 (7.27%) Product Ownership
5 2 (3.64%) Onboarding
6 1 (1.82%) Analytical Mindset
Operating Systems
1 12 (21.82%) Windows
2 7 (12.73%) Windows Server
3 4 (7.27%) Android
3 4 (7.27%) Apple iOS
4 3 (5.45%) Linux
4 3 (5.45%) Unix
5 2 (3.64%) Mac OS
5 2 (3.64%) Windows Server 2003
Processes & Methodologies
1 19 (34.55%) Problem-Solving
2 15 (27.27%) Customer-Centric Approach
3 14 (25.45%) Customer Service
4 13 (23.64%) Agile
5 11 (20.00%) Customer Experience
6 10 (18.18%) CRM
6 10 (18.18%) ITIL
7 8 (14.55%) Computer Science
7 8 (14.55%) IT Strategy
7 8 (14.55%) Mathematics
7 8 (14.55%) Presales
7 8 (14.55%) Scrum
7 8 (14.55%) Software Delivery
7 8 (14.55%) Software Engineering
7 8 (14.55%) Technology Strategy
7 8 (14.55%) Time Management
8 6 (10.91%) Asset Management
9 5 (9.09%) Incident Management
9 5 (9.09%) Information Security
9 5 (9.09%) Project Management
Programming Languages
1 10 (18.18%) SQL
2 7 (12.73%) PHP
3 4 (7.27%) JavaScript
4 3 (5.45%) Bash
4 3 (5.45%) PowerShell
4 3 (5.45%) Python
5 2 (3.64%) C#
6 1 (1.82%) T-SQL
Qualifications
1 8 (14.55%) Degree
2 5 (9.09%) ITIL Certification
3 4 (7.27%) CCNP
3 4 (7.27%) Cisco Certification
Quality Assurance & Compliance
1 5 (9.09%) Cyber Essentials
1 5 (9.09%) GDPR
1 5 (9.09%) ISO/IEC 27001
2 4 (7.27%) QA
3 3 (5.45%) Accessibility
4 1 (1.82%) Data Quality
4 1 (1.82%) SLA
4 1 (1.82%) WCAG
System Software
1 5 (9.09%) Active Directory
2 3 (5.45%) Docker
2 3 (5.45%) Hyper-V
2 3 (5.45%) VMware Infrastructure
Systems Management
1 3 (5.45%) Kubernetes
Vendors
1 16 (29.09%) Microsoft
2 4 (7.27%) Aruba
2 4 (7.27%) Cisco
2 4 (7.27%) Fortinet
2 4 (7.27%) Palo Alto
3 3 (5.45%) Apple
3 3 (5.45%) IBM
3 3 (5.45%) Oracle
3 3 (5.45%) VMware
4 2 (3.64%) Google
5 1 (1.82%) Adobe
5 1 (1.82%) Databricks
5 1 (1.82%) Progress