Period
to 18 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 18 December 2018 with a comparison to the same period in the previous 2 years.

Problem Management
England > North West
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 164 229 229
Rank change year-on-year +65 0 -35
Permanent jobs citing Problem Management 219 155 144
As % of all permanent IT jobs advertised in the North West 1.94% 1.18% 1.17%
As % of the Processes & Methodologies category 2.13% 1.29% 1.27%
Number of salaries quoted 146 113 109
North West median annual salary £42,500 £38,500 £41,000
Median salary % change year-on-year +10.39% -6.10% +9.33%
10th Percentile £22,500 £22,500 £24,800
90th Percentile £64,375 £57,500 £62,500
England median annual salary £46,000 £45,000 £43,000
% change year-on-year +2.22% +4.65% -4.44%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 10,270 12,014 11,327
As % of all permanent IT jobs advertised in the North West 91.05% 91.65% 91.80%
Number of salaries quoted 8,240 9,576 9,451
North West median annual salary £45,000 £43,000 £40,000
Median salary % change year-on-year +4.65% +7.50% -
10th Percentile £26,250 £26,250 £25,625
90th Percentile £70,000 £65,000 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Problem Management
Job Vacancy Trend in the North West

Job postings citing Problem Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Problem Management in the North West

Problem Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management in the North West.

Salary trend for Problem Management in the North West

Problem Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Problem Management in the North West over the 6 months to 18 December 2018.

Salary histogram for Problem Management in the North West

Problem Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the North West region over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +11 88 £38,500 +2.67% 10
Cheshire +45 61 £52,500 +13.51% 2
Merseyside +32 58 £32,500 -15.58% 2
Lancashire +9 6 £29,500 +7.27% 1
Cumbria +5 4 £48,750 +43.38%
Problem Management
England

For the 6 months to 18 December 2018, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Problem Management.

1 175 (79.91%) ITIL
2 119 (54.34%) Incident Management
3 88 (40.18%) Service Management
4 83 (37.90%) Windows
5 60 (27.40%) Change Management
6 54 (24.66%) VMware
7 47 (21.46%) Microsoft
8 45 (20.55%) Cisco
9 44 (20.09%) Finance
9 44 (20.09%) Windows Server
10 43 (19.63%) VMware Infrastructure
10 43 (19.63%) Active Directory
11 42 (19.18%) Firewall
12 40 (18.26%) Statistics
13 38 (17.35%) MS Exchange
14 35 (15.98%) Management Information System
15 34 (15.53%) Telecoms
15 34 (15.53%) SharePoint
16 33 (15.07%) SQL
16 33 (15.07%) Problem-Solving
17 31 (14.16%) Windows Server 2008
18 30 (13.70%) SLA
19 29 (13.24%) Remedy
19 29 (13.24%) Analytical Skills
20 28 (12.79%) Skype for Business
20 28 (12.79%) Root Cause Analysis
20 28 (12.79%) Linux
21 27 (12.33%) Smart Meter
22 26 (11.87%) Stakeholder Management
22 26 (11.87%) Microsoft Office

Problem Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (17.35%) MS Exchange
2 34 (15.53%) SharePoint
3 28 (12.79%) Skype for Business
4 24 (10.96%) Exchange Server 2010
5 19 (8.68%) Exchange Server 2013
6 11 (5.02%) IIS
6 11 (5.02%) nginx
6 11 (5.02%) Tomcat
7 8 (3.65%) SharePoint 2013
8 5 (2.28%) Exchange Server 2007
8 5 (2.28%) SharePoint Server
9 3 (1.37%) IBM Notes
9 3 (1.37%) OpenStack
10 2 (0.91%) EPiServer
11 1 (0.46%) JBoss
Applications
1 26 (11.87%) Microsoft Office
2 14 (6.39%) Microsoft Excel
2 14 (6.39%) Microsoft PowerPoint
3 7 (3.20%) MS Visio
4 1 (0.46%) Microsoft Project
Business Applications
1 6 (2.74%) Remedy ITSM
2 5 (2.28%) Dynamics CRM
3 1 (0.46%) Salesforce.com CRM
3 1 (0.46%) SAP HR
Cloud Services
1 19 (8.68%) Amazon AWS
2 16 (7.31%) Microsoft Azure
3 15 (6.85%) Office 365
4 10 (4.57%) IaaS
5 7 (3.20%) GitHub
6 2 (0.91%) Mimecast
7 1 (0.46%) G Suite
7 1 (0.46%) Salesforce Service Cloud
Communications & Networking
1 42 (19.18%) Firewall
2 25 (11.42%) SAN
3 19 (8.68%) LAN
3 19 (8.68%) WAN
4 11 (5.02%) HTTP
4 11 (5.02%) SSH
5 10 (4.57%) TCP/IP
6 9 (4.11%) Wi-Fi
7 8 (3.65%) Cisco ASA
7 8 (3.65%) Cisco IPT
7 8 (3.65%) Cisco Nexus
8 7 (3.20%) Internet
9 6 (2.74%) Network Security
10 5 (2.28%) ADSL
10 5 (2.28%) DHCP
10 5 (2.28%) DNS
10 5 (2.28%) F5 BIG-IP GTM
10 5 (2.28%) F5 BIG-IP LTM
10 5 (2.28%) Skype
10 5 (2.28%) SSL
Database & Business Intelligence
1 9 (4.11%) MongoDB
1 9 (4.11%) MySQL
2 8 (3.65%) Relational Database
3 4 (1.83%) BusinessObjects
3 4 (1.83%) Crystal Reports
3 4 (1.83%) SQL Server
3 4 (1.83%) SQL Server 2008
4 1 (0.46%) BusinessObjects Business Intelligence
4 1 (0.46%) DB2
4 1 (0.46%) SAP BW
Development Applications
1 9 (4.11%) Jenkins
2 7 (3.20%) Team Foundation Server
3 2 (0.91%) GitLab
General
1 44 (20.09%) Finance
2 34 (15.53%) Telecoms
3 20 (9.13%) Banking
4 16 (7.31%) Investment Banking
4 16 (7.31%) Law
5 4 (1.83%) Retail
6 2 (0.91%) Legal
6 2 (0.91%) Manufacturing
7 1 (0.46%) Back Office
7 1 (0.46%) Financial Institution
7 1 (0.46%) Local Government
Job Titles
1 68 (31.05%) Analyst
2 42 (19.18%) Service Analyst
3 34 (15.53%) Service Desk Analyst
4 31 (14.16%) Support Engineer
5 28 (12.79%) Service Manager
6 20 (9.13%) Support Analyst
7 19 (8.68%) Applications Support
8 18 (8.22%) Server Analyst
9 16 (7.31%) 2nd Line Support
10 14 (6.39%) Service Desk Engineer
11 13 (5.94%) Infrastructure Support
11 13 (5.94%) Service Desk Support
12 12 (5.48%) 1st Line Support
12 12 (5.48%) 3rd Line Support
13 11 (5.02%) Applications Engineer
13 11 (5.02%) Applications Support Engineer
13 11 (5.02%) Infrastructure Engineer
13 11 (5.02%) IT Manager
13 11 (5.02%) Operations Manager
14 10 (4.57%) Operations Analyst
Libraries, Frameworks & Software Standards
1 17 (7.76%) Web Services
2 11 (5.02%) JSON
2 11 (5.02%) XML
3 5 (2.28%) Software Packaging
4 2 (0.91%) .NET
4 2 (0.91%) Middleware
4 2 (0.91%) Node.js
5 1 (0.46%) EDI
5 1 (0.46%) Java EE
5 1 (0.46%) RabbitMQ
5 1 (0.46%) SAP Business Workflow
Miscellaneous
1 35 (15.98%) Management Information System
2 29 (13.24%) Analytical Skills
3 27 (12.33%) Smart Meter
4 13 (5.94%) PKI
5 11 (5.02%) Driving Licence
6 8 (3.65%) Fat Client
6 8 (3.65%) Self-Motivation
6 8 (3.65%) Thin Client
6 8 (3.65%) Virtual Team
7 7 (3.20%) Clustering
7 7 (3.20%) Smart Energy
8 5 (2.28%) iPhone
9 3 (1.37%) e-Learning
10 2 (0.91%) Data Centre
10 2 (0.91%) Social Media
10 2 (0.91%) Video Conferencing
11 1 (0.46%) CMDB
11 1 (0.46%) Replication
11 1 (0.46%) Smart Home
Operating Systems
1 83 (37.90%) Windows
2 44 (20.09%) Windows Server
3 31 (14.16%) Windows Server 2008
4 28 (12.79%) Linux
5 20 (9.13%) Windows Server 2012
6 13 (5.94%) Windows 10
6 13 (5.94%) Windows 7
7 12 (5.48%) Unix
8 4 (1.83%) Android
9 2 (0.91%) Windows Server 2003
10 1 (0.46%) Mac OS
10 1 (0.46%) Windows 8
10 1 (0.46%) Windows XP
Processes & Methodologies
1 175 (79.91%) ITIL
2 119 (54.34%) Incident Management
3 88 (40.18%) Service Management
4 60 (27.40%) Change Management
5 40 (18.26%) Statistics
6 33 (15.07%) Problem-Solving
7 28 (12.79%) Root Cause Analysis
8 26 (11.87%) Stakeholder Management
9 24 (10.96%) Mentoring
10 23 (10.50%) Knowledge Management
11 22 (10.05%) Asset Management
11 22 (10.05%) Configuration Management
12 21 (9.59%) ITSM
13 20 (9.13%) ITIL V3
14 19 (8.68%) Risk Management
14 19 (8.68%) Service Delivery
15 17 (7.76%) Change Control
15 17 (7.76%) Information Security
15 17 (7.76%) Infrastructure Engineering
16 16 (7.31%) DevOps
Programming Languages
1 33 (15.07%) SQL
2 10 (4.57%) PowerShell
3 7 (3.20%) Bash Shell
4 4 (1.83%) VBA
5 3 (1.37%) Java
6 2 (0.91%) JavaScript
6 2 (0.91%) Python
7 1 (0.46%) ABAP
7 1 (0.46%) C#
7 1 (0.46%) Perl
7 1 (0.46%) VB
7 1 (0.46%) VB.NET
7 1 (0.46%) VBScript
Qualifications
1 23 (10.50%) Network+ Certification
2 21 (9.59%) Security Cleared
3 17 (7.76%) ITIL Certification
4 14 (6.39%) CCNA
4 14 (6.39%) Cisco Certification
5 13 (5.94%) SC Cleared
6 11 (5.02%) Microsoft Certification
7 10 (4.57%) Degree
8 9 (4.11%) CCNP
9 7 (3.20%) CISSP
10 5 (2.28%) HNC
10 5 (2.28%) MCSA
11 4 (1.83%) CISM
11 4 (1.83%) CISMP
11 4 (1.83%) ISO 27001 Lead Auditor
11 4 (1.83%) VCP6
11 4 (1.83%) VMware Certified Professional (VCP)
12 3 (1.37%) ITIL Foundation Certificate
12 3 (1.37%) PRINCE2 Certification
13 2 (0.91%) GIAC
Quality Assurance & Compliance
1 30 (13.70%) SLA
2 15 (6.85%) Data Quality
2 15 (6.85%) ISO/IEC 27001
3 10 (4.57%) ISO/IEC 27005
4 2 (0.91%) PCI DSS
5 1 (0.46%) PMO
5 1 (0.46%) QA
System Software
1 43 (19.63%) Active Directory
1 43 (19.63%) VMware Infrastructure
2 18 (8.22%) Virtual Servers
3 11 (5.02%) Docker
4 7 (3.20%) vCloud
5 4 (1.83%) Virtual Machines
5 4 (1.83%) vSphere
6 3 (1.37%) XenApp
7 2 (0.91%) Hyper-V
7 2 (0.91%) VMware ESXi
8 1 (0.46%) VMware NSX
Systems Management
1 16 (7.31%) Opscode Chef
2 9 (4.11%) Nagios
3 8 (3.65%) AirWatch
4 7 (3.20%) Microsoft Clustering
4 7 (3.20%) Puppet
5 6 (2.74%) SCCM
6 5 (2.28%) Foglight
7 4 (1.83%) SCVMM
7 4 (1.83%) WSUS
8 2 (0.91%) Backup Exec
8 2 (0.91%) Kubernetes
8 2 (0.91%) Microsoft Data Protection Manager
8 2 (0.91%) SCOM
9 1 (0.46%) BladeLogic
9 1 (0.46%) Ganglia
9 1 (0.46%) Netcool
9 1 (0.46%) vRealize
9 1 (0.46%) ZABBIX
Vendors
1 54 (24.66%) VMware
2 47 (21.46%) Microsoft
3 45 (20.55%) Cisco
4 29 (13.24%) Remedy
5 25 (11.42%) Fortinet
6 24 (10.96%) Huawei
7 14 (6.39%) Citrix
8 11 (5.02%) Splunk
9 9 (4.11%) Atlassian
9 9 (4.11%) McAfee
10 6 (2.74%) BMC
11 5 (2.28%) Blue Coat
11 5 (2.28%) Brocade
11 5 (2.28%) CommVault
11 5 (2.28%) Dell
11 5 (2.28%) HP
11 5 (2.28%) NetApp
11 5 (2.28%) Nimble Storage
11 5 (2.28%) SolarWinds
11 5 (2.28%) TippingPoint