Period
to 15 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 15 August 2018 with a comparison to the same period in the previous 2 years.

Problem Management
England > North West
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 165 220 213
Rank change year-on-year +55 -7 +9
Permanent jobs citing Problem Management 222 169 141
As % of all permanent IT jobs advertised in the North West 1.83% 1.28% 1.22%
As % of the Processes & Methodologies category 2.00% 1.40% 1.35%
Number of salaries quoted 152 137 132
North West median annual salary £37,747 £38,500 £42,500
Median salary % change year-on-year -1.96% -9.41% +13.33%
10th Percentile £16,250 £24,100 £26,350
90th Percentile £53,750 £53,750 £62,500
England median annual salary £45,000 £45,000 £44,500
% change year-on-year - +1.12% -1.11%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,107 12,051 10,460
As % of all permanent IT jobs advertised in the North West 91.38% 91.35% 90.34%
Number of salaries quoted 8,942 9,705 8,741
North West median annual salary £45,000 £42,000 £40,000
Median salary % change year-on-year +7.14% +5.00% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £67,500 £63,750 £62,500
England median annual salary £50,000 £50,000 £50,000

Problem Management
Job Vacancy Trend in the North West

Job postings citing Problem Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Problem Management in the North West

Problem Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management in the North West.

Salary trend for Problem Management in the North West

Problem Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Problem Management in the North West over the 6 months to 15 August 2018.

Salary histogram for Problem Management in the North West

Problem Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the North West region over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 101 £37,624 -0.99% 14
Cheshire +39 76 £39,000 -2.50% 5
Merseyside +24 27 £22,000 -42.86% 5
Cumbria +11 12 £50,000 -
Lancashire - 4 £42,500 - 1
Problem Management
England

For the 6 months to 15 August 2018, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Problem Management.

1 164 (73.87%) ITIL
2 137 (61.71%) Incident Management
3 110 (49.55%) Service Management
4 98 (44.14%) Change Management
5 69 (31.08%) Windows
6 68 (30.63%) Cisco
7 63 (28.38%) Statistics
8 59 (26.58%) Telecoms
9 55 (24.77%) Knowledge Management
10 53 (23.87%) Fortinet
11 51 (22.97%) Network+ Certification
12 49 (22.07%) Firewall
12 49 (22.07%) SLA
13 45 (20.27%) VMware
14 44 (19.82%) Huawei
14 44 (19.82%) SQL
15 43 (19.37%) Microsoft
16 40 (18.02%) CCNA
16 40 (18.02%) Cisco Certification
17 37 (16.67%) VMware Infrastructure
18 35 (15.77%) Root Cause Analysis
18 35 (15.77%) Active Directory
19 34 (15.32%) Linux
19 34 (15.32%) MS Exchange
19 34 (15.32%) Windows Server
20 32 (14.41%) Problem-Solving
20 32 (14.41%) SharePoint
21 29 (13.06%) Skype for Business
22 28 (12.61%) Windows Server 2008
22 28 (12.61%) Finance

Problem Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (15.32%) MS Exchange
2 32 (14.41%) SharePoint
3 29 (13.06%) Skype for Business
4 18 (8.11%) Exchange Server 2010
5 17 (7.66%) Exchange Server 2013
6 11 (4.95%) Exchange Server 2007
6 11 (4.95%) SharePoint Server
7 5 (2.25%) SharePoint 2013
8 4 (1.80%) JBoss
9 3 (1.35%) IIS
9 3 (1.35%) nginx
9 3 (1.35%) Tomcat
10 2 (0.90%) CICS
10 2 (0.90%) Elasticsearch
11 1 (0.45%) K2 blackpearl
11 1 (0.45%) OpenStack
Applications
1 12 (5.41%) Microsoft Office
2 6 (2.70%) Microsoft Excel
2 6 (2.70%) Microsoft PowerPoint
3 3 (1.35%) MS Visio
Business Applications
1 11 (4.95%) Dynamics CRM
2 2 (0.90%) Remedy ITSM
3 1 (0.45%) Salesforce.com CRM
3 1 (0.45%) SAP HR
Cloud Services
1 22 (9.91%) Microsoft Azure
2 18 (8.11%) IaaS
2 18 (8.11%) Office 365
3 11 (4.95%) Amazon AWS
4 6 (2.70%) GitHub
5 2 (0.90%) Mimecast
6 1 (0.45%) Cloud Computing
6 1 (0.45%) G Suite
6 1 (0.45%) Salesforce Service Cloud
Communications & Networking
1 49 (22.07%) Firewall
2 22 (9.91%) LAN
2 22 (9.91%) WAN
3 19 (8.56%) SAN
4 16 (7.21%) Skype
5 13 (5.86%) TCP/IP
6 11 (4.95%) Cisco ASA
6 11 (4.95%) Cisco IPT
6 11 (4.95%) Cisco Nexus
6 11 (4.95%) Wi-Fi
7 10 (4.50%) Network Security
8 8 (3.60%) VoIP
9 7 (3.15%) VLAN
10 6 (2.70%) ADSL
11 5 (2.25%) Internet
11 5 (2.25%) Unified Communications
12 4 (1.80%) DNS
12 4 (1.80%) F5 BIG-IP GTM
12 4 (1.80%) F5 BIG-IP LTM
12 4 (1.80%) SSL
Database & Business Intelligence
1 19 (8.56%) SQL Server
2 14 (6.31%) Relational Database
3 10 (4.50%) SQL Server 2008
4 9 (4.05%) MongoDB
5 8 (3.60%) MySQL
6 6 (2.70%) NoSQL
7 4 (1.80%) Big Data
8 3 (1.35%) BusinessObjects
8 3 (1.35%) Crystal Reports
9 2 (0.90%) DB2
10 1 (0.45%) BusinessObjects Business Intelligence
10 1 (0.45%) Data Warehouse
10 1 (0.45%) InterSystems Cache
10 1 (0.45%) Oracle BI EE
10 1 (0.45%) Oracle BI Publisher
10 1 (0.45%) Oracle Database 12c
10 1 (0.45%) RDBMS
10 1 (0.45%) SAP BW
10 1 (0.45%) SQL Server Integration Services
10 1 (0.45%) SQL Server Reporting Services
Development Applications
1 8 (3.60%) Jenkins
2 6 (2.70%) Team Foundation Server
3 2 (0.90%) Git (software)
3 2 (0.90%) Jasmine
3 2 (0.90%) SQL Server Management Studio (SSMS)
4 1 (0.45%) Hudson
4 1 (0.45%) Subversion
General
1 59 (26.58%) Telecoms
2 28 (12.61%) Finance
3 13 (5.86%) Banking
3 13 (5.86%) Investment Banking
3 13 (5.86%) Law
4 12 (5.41%) Retail
5 4 (1.80%) Back Office
5 4 (1.80%) Manufacturing
5 4 (1.80%) Publishing
6 2 (0.90%) Billing
6 2 (0.90%) Legal
7 1 (0.45%) Electronics
7 1 (0.45%) Local Government
7 1 (0.45%) Marketing
Job Titles
1 86 (38.74%) Analyst
2 65 (29.28%) Service Analyst
3 61 (27.48%) Service Desk Analyst
4 28 (12.61%) Support Engineer
5 27 (12.16%) 1st Line Service Desk Analyst
6 21 (9.46%) Telecoms Analyst
7 16 (7.21%) Service Manager
8 15 (6.76%) Server Analyst
8 15 (6.76%) Service Desk Support
9 13 (5.86%) IT Manager
9 13 (5.86%) Service Desk Engineer
10 12 (5.41%) Developer
10 12 (5.41%) Network Engineer
10 12 (5.41%) Support Analyst
11 11 (4.95%) 3rd Line Support
11 11 (4.95%) Incident Manager
11 11 (4.95%) Infrastructure Support
11 11 (4.95%) Senior Analyst
12 10 (4.50%) IT Support
12 10 (4.50%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 6 (2.70%) .NET
1 6 (2.70%) AngularJS
1 6 (2.70%) HTML
1 6 (2.70%) React
2 5 (2.25%) Spring
2 5 (2.25%) XML
3 4 (1.80%) CSS
3 4 (1.80%) Java EE
3 4 (1.80%) JSON
3 4 (1.80%) Web Services
4 2 (0.90%) .NET Framework
4 2 (0.90%) Elastic Stack
4 2 (0.90%) Jest
4 2 (0.90%) Kafka
4 2 (0.90%) Spring Boot
5 1 (0.45%) Ajax
5 1 (0.45%) Angular 2
5 1 (0.45%) EDI
5 1 (0.45%) jQuery
5 1 (0.45%) SAP Business Workflow
Miscellaneous
1 23 (10.36%) Analytical Skills
2 22 (9.91%) Management Information System
3 13 (5.86%) Smart Meter
4 12 (5.41%) Self-Motivation
5 7 (3.15%) Virtual Team
6 6 (2.70%) Clustering
6 6 (2.70%) Driving Licence
7 5 (2.25%) PKI
8 4 (1.80%) Computer Science
8 4 (1.80%) Video Conferencing
9 3 (1.35%) Data Centre
9 3 (1.35%) Smart Energy
10 2 (0.90%) Life Science
10 2 (0.90%) Mainframe
11 1 (0.45%) AS400
11 1 (0.45%) Fat Client
11 1 (0.45%) IBM Mainframe
11 1 (0.45%) Replication
11 1 (0.45%) RSA SecurID
11 1 (0.45%) Thin Client
Operating Systems
1 69 (31.08%) Windows
2 34 (15.32%) Linux
2 34 (15.32%) Windows Server
3 28 (12.61%) Windows Server 2008
4 11 (4.95%) Windows Server 2012
5 9 (4.05%) Unix
6 2 (0.90%) CentOS
6 2 (0.90%) Windows 7
7 1 (0.45%) AIX
7 1 (0.45%) Mac OS
7 1 (0.45%) Red Hat Enterprise Linux
7 1 (0.45%) Windows 10
7 1 (0.45%) Windows Vista
7 1 (0.45%) Windows XP
Processes & Methodologies
1 164 (73.87%) ITIL
2 137 (61.71%) Incident Management
3 110 (49.55%) Service Management
4 98 (44.14%) Change Management
5 63 (28.38%) Statistics
6 55 (24.77%) Knowledge Management
7 35 (15.77%) Root Cause Analysis
8 32 (14.41%) Problem-Solving
9 25 (11.26%) ITSM
10 22 (9.91%) Mentoring
11 21 (9.46%) Agile Software Development
11 21 (9.46%) Configuration Management
12 20 (9.01%) Asset Management
13 17 (7.66%) Process Improvement
14 16 (7.21%) Business Intelligence
14 16 (7.21%) Risk Management
15 15 (6.76%) Change Control
15 15 (6.76%) Infrastructure Engineering
15 15 (6.76%) Service Delivery
16 14 (6.31%) ITIL V3
Programming Languages
1 44 (19.82%) SQL
2 11 (4.95%) Java
2 11 (4.95%) PowerShell
3 8 (3.60%) Bash Shell
4 7 (3.15%) JavaScript
5 3 (1.35%) Shell Script
5 3 (1.35%) VBA
6 2 (0.90%) COBOL
6 2 (0.90%) ES6
7 1 (0.45%) ABAP
7 1 (0.45%) C
7 1 (0.45%) C#
7 1 (0.45%) C++
7 1 (0.45%) JCL
7 1 (0.45%) Objective-C
7 1 (0.45%) Perl
7 1 (0.45%) PHP
7 1 (0.45%) Python
7 1 (0.45%) REXX
7 1 (0.45%) T-SQL
Qualifications
1 51 (22.97%) Network+ Certification
2 40 (18.02%) CCNA
2 40 (18.02%) Cisco Certification
3 25 (11.26%) Security Cleared
4 15 (6.76%) Microsoft Certification
5 13 (5.86%) ITIL Certification
6 12 (5.41%) CCNP
6 12 (5.41%) HNC
7 11 (4.95%) SC Cleared
8 8 (3.60%) Degree
9 4 (1.80%) CISSP
9 4 (1.80%) GCIH
9 4 (1.80%) GIAC
9 4 (1.80%) ITIL Foundation Certificate
9 4 (1.80%) MCP
9 4 (1.80%) PRINCE2 Certification
10 3 (1.35%) MCSA
10 3 (1.35%) MCSE
11 2 (0.90%) BPSS Clearance
12 1 (0.45%) HND
Quality Assurance & Compliance
1 49 (22.07%) SLA
2 17 (7.66%) Data Quality
3 6 (2.70%) ISO/IEC 27001
4 4 (1.80%) PCI DSS
5 3 (1.35%) QA
6 2 (0.90%) PMO
System Software
1 37 (16.67%) VMware Infrastructure
2 35 (15.77%) Active Directory
3 15 (6.76%) Virtual Servers
4 11 (4.95%) Virtual Machines
5 9 (4.05%) Hyper-V
6 1 (0.45%) Docker
6 1 (0.45%) Firmware
6 1 (0.45%) Time Sharing Option
6 1 (0.45%) vCloud
Systems Management
1 13 (5.86%) SCCM
2 10 (4.50%) SCVMM
3 8 (3.60%) SCOM
4 7 (3.15%) Opscode Chef
4 7 (3.15%) Puppet
5 5 (2.25%) AirWatch
6 4 (1.80%) Foglight
6 4 (1.80%) Ganglia
6 4 (1.80%) Microsoft Clustering
6 4 (1.80%) Netcool
7 3 (1.35%) Ansible
8 2 (0.90%) Backup Exec
8 2 (0.90%) Kibana
8 2 (0.90%) logstash
8 2 (0.90%) Microsoft Data Protection Manager
9 1 (0.45%) Nagios
9 1 (0.45%) Tivoli
9 1 (0.45%) Tivoli Monitoring
9 1 (0.45%) WSUS
Vendors
1 68 (30.63%) Cisco
2 53 (23.87%) Fortinet
3 45 (20.27%) VMware
4 44 (19.82%) Huawei
5 43 (19.37%) Microsoft
6 21 (9.46%) Remedy
7 7 (3.15%) SolarWinds
8 6 (2.70%) Atlassian
8 6 (2.70%) Palo Alto
9 5 (2.25%) McAfee
9 5 (2.25%) NetApp
9 5 (2.25%) ServiceNow
9 5 (2.25%) Splunk
10 4 (1.80%) Blue Coat
10 4 (1.80%) Brocade
10 4 (1.80%) Citrix
10 4 (1.80%) CommVault
10 4 (1.80%) HP
10 4 (1.80%) NetIQ
10 4 (1.80%) TippingPoint