Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Problem Management
England > North West
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 169 213 203
Rank change year-on-year +44 -10 -1
Permanent jobs citing Problem Management 225 162 167
As % of all permanent IT jobs advertised in the North West 1.91% 1.27% 1.37%
As % of the Processes & Methodologies category 2.10% 1.39% 1.51%
Number of salaries quoted 144 124 143
North West median annual salary £38,000 £40,000 £45,000
Median salary % change year-on-year -5.00% -11.11% +20.00%
10th Percentile £20,250 £22,500 £26,250
90th Percentile £56,750 £55,000 £62,500
England median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% -2.22%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 10,693 11,643 11,073
As % of all permanent IT jobs advertised in the North West 90.93% 91.05% 90.95%
Number of salaries quoted 8,559 9,258 9,253
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £68,750 £65,000 £62,500
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

Problem Management
Job Vacancy Trend in the North West

Job postings citing Problem Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Problem Management in the North West

Problem Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management in the North West.

Salary trend for Problem Management in the North West

Problem Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Problem Management in the North West over the 6 months to 17 October 2018.

Salary histogram for Problem Management in the North West

Problem Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the North West region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +11 103 £38,000 -3.80% 8
Cheshire +42 66 £45,000 - 4
Merseyside +31 40 £32,500 -17.20% 3
Cumbria +13 8 £45,000 -
Lancashire +18 6 £29,500 -1.67% 1
Problem Management
England

For the 6 months to 17 October 2018, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Problem Management.

1 178 (79.11%) ITIL
2 139 (61.78%) Incident Management
3 117 (52.00%) Service Management
4 90 (40.00%) Change Management
5 82 (36.44%) Windows
6 69 (30.67%) Cisco
7 65 (28.89%) Statistics
8 61 (27.11%) Telecoms
9 55 (24.44%) VMware
10 51 (22.67%) Firewall
11 50 (22.22%) Fortinet
12 48 (21.33%) Huawei
12 48 (21.33%) Knowledge Management
12 48 (21.33%) Network+ Certification
12 48 (21.33%) SQL
13 46 (20.44%) SLA
13 46 (20.44%) VMware Infrastructure
14 41 (18.22%) Windows Server
14 41 (18.22%) Microsoft
15 38 (16.89%) CCNA
15 38 (16.89%) Active Directory
15 38 (16.89%) Cisco Certification
15 38 (16.89%) Linux
16 37 (16.44%) MS Exchange
17 36 (16.00%) SharePoint
18 35 (15.56%) Windows Server 2008
19 32 (14.22%) Root Cause Analysis
20 31 (13.78%) Skype for Business
21 29 (12.89%) ITSM
22 28 (12.44%) Problem-Solving

Problem Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (16.44%) MS Exchange
2 36 (16.00%) SharePoint
3 31 (13.78%) Skype for Business
4 24 (10.67%) Exchange Server 2010
5 21 (9.33%) Exchange Server 2013
6 11 (4.89%) IIS
6 11 (4.89%) nginx
6 11 (4.89%) Tomcat
7 10 (4.44%) Exchange Server 2007
7 10 (4.44%) SharePoint Server
8 9 (4.00%) SharePoint 2013
9 2 (0.89%) OpenStack
10 1 (0.44%) JBoss
Applications
1 17 (7.56%) Microsoft Office
2 9 (4.00%) Microsoft Excel
2 9 (4.00%) Microsoft PowerPoint
3 6 (2.67%) MS Visio
4 1 (0.44%) Microsoft Project
Business Applications
1 10 (4.44%) Dynamics CRM
2 3 (1.33%) Remedy ITSM
3 1 (0.44%) Salesforce.com CRM
3 1 (0.44%) SAP HR
Cloud Services
1 22 (9.78%) Microsoft Azure
2 18 (8.00%) Amazon AWS
3 17 (7.56%) Office 365
4 16 (7.11%) IaaS
5 9 (4.00%) GitHub
6 2 (0.89%) Mimecast
7 1 (0.44%) G Suite
7 1 (0.44%) Salesforce Service Cloud
Communications & Networking
1 51 (22.67%) Firewall
2 27 (12.00%) SAN
3 18 (8.00%) LAN
3 18 (8.00%) WAN
4 13 (5.78%) Skype
5 11 (4.89%) ADSL
5 11 (4.89%) Cisco ASA
5 11 (4.89%) Cisco IPT
5 11 (4.89%) Cisco Nexus
5 11 (4.89%) HTTP
5 11 (4.89%) SSH
5 11 (4.89%) Wi-Fi
6 10 (4.44%) TCP/IP
7 8 (3.56%) Network Security
8 6 (2.67%) Internet
9 5 (2.22%) F5 BIG-IP GTM
9 5 (2.22%) F5 BIG-IP LTM
9 5 (2.22%) SSL
9 5 (2.22%) VoIP
10 3 (1.33%) Unified Communications
Database & Business Intelligence
1 13 (5.78%) Relational Database
1 13 (5.78%) SQL Server
2 12 (5.33%) MongoDB
2 12 (5.33%) MySQL
3 9 (4.00%) SQL Server 2008
4 4 (1.78%) BusinessObjects
4 4 (1.78%) Crystal Reports
5 3 (1.33%) NoSQL
6 2 (0.89%) Big Data
7 1 (0.44%) BusinessObjects Business Intelligence
7 1 (0.44%) SAP BW
Development Applications
1 12 (5.33%) Jenkins
2 9 (4.00%) Team Foundation Server
3 2 (0.89%) GitLab
General
1 61 (27.11%) Telecoms
2 26 (11.56%) Finance
3 16 (7.11%) Banking
3 16 (7.11%) Investment Banking
3 16 (7.11%) Law
4 10 (4.44%) Retail
5 3 (1.33%) Back Office
5 3 (1.33%) Manufacturing
6 2 (0.89%) Billing
7 1 (0.44%) Electronics
7 1 (0.44%) Legal
7 1 (0.44%) Local Government
7 1 (0.44%) Marketing
Job Titles
1 90 (40.00%) Analyst
2 69 (30.67%) Service Analyst
3 62 (27.56%) Service Desk Analyst
4 38 (16.89%) Support Engineer
5 27 (12.00%) 1st Line Service Desk Analyst
6 21 (9.33%) Server Analyst
6 21 (9.33%) Service Manager
7 20 (8.89%) Service Desk Support
7 20 (8.89%) Support Analyst
8 17 (7.56%) 1st Line Support
9 16 (7.11%) Applications Support
9 16 (7.11%) Telecoms Analyst
10 15 (6.67%) Infrastructure Support
10 15 (6.67%) Service Desk Support Analyst
11 14 (6.22%) Service Desk Engineer
12 12 (5.33%) 1st Line Support Analyst
12 12 (5.33%) IT Manager
12 12 (5.33%) Network Engineer
12 12 (5.33%) Operations Analyst
13 11 (4.89%) 3rd Line Support
Libraries, Frameworks & Software Standards
1 15 (6.67%) Web Services
2 12 (5.33%) XML
3 11 (4.89%) JSON
4 4 (1.78%) .NET
5 3 (1.33%) HTML
5 3 (1.33%) React
6 2 (0.89%) AngularJS
6 2 (0.89%) CSS
6 2 (0.89%) Node.js
6 2 (0.89%) Spring
7 1 (0.44%) EDI
7 1 (0.44%) Java EE
7 1 (0.44%) SAP Business Workflow
Miscellaneous
1 25 (11.11%) Management Information System
2 24 (10.67%) Analytical Skills
3 15 (6.67%) Smart Meter
4 9 (4.00%) Self-Motivation
4 9 (4.00%) Virtual Team
5 6 (2.67%) Driving Licence
6 5 (2.22%) Clustering
6 5 (2.22%) Fat Client
6 5 (2.22%) Thin Client
7 4 (1.78%) Smart Energy
8 3 (1.33%) iPhone
8 3 (1.33%) PKI
8 3 (1.33%) Video Conferencing
9 2 (0.89%) Data Centre
10 1 (0.44%) AS400
10 1 (0.44%) Greenfield Project
10 1 (0.44%) IBM Storwize
10 1 (0.44%) iSeries
10 1 (0.44%) RSA SecurID
10 1 (0.44%) Social Media
Operating Systems
1 82 (36.44%) Windows
2 41 (18.22%) Windows Server
3 38 (16.89%) Linux
4 35 (15.56%) Windows Server 2008
5 17 (7.56%) Windows Server 2012
6 12 (5.33%) Unix
7 6 (2.67%) Windows 7
8 5 (2.22%) Windows 10
9 2 (0.89%) Android
9 2 (0.89%) CentOS
10 1 (0.44%) Red Hat Enterprise Linux
Processes & Methodologies
1 178 (79.11%) ITIL
2 139 (61.78%) Incident Management
3 117 (52.00%) Service Management
4 90 (40.00%) Change Management
5 65 (28.89%) Statistics
6 48 (21.33%) Knowledge Management
7 32 (14.22%) Root Cause Analysis
8 29 (12.89%) ITSM
9 28 (12.44%) Problem-Solving
10 25 (11.11%) Configuration Management
11 21 (9.33%) Asset Management
11 21 (9.33%) Mentoring
12 19 (8.44%) Risk Management
13 18 (8.00%) Change Control
13 18 (8.00%) Infrastructure Engineering
13 18 (8.00%) Service Delivery
14 17 (7.56%) Disaster Recovery
14 17 (7.56%) Stakeholder Management
15 16 (7.11%) ITIL V3
15 16 (7.11%) Wealth Management
Programming Languages
1 48 (21.33%) SQL
2 11 (4.89%) PowerShell
3 10 (4.44%) Bash Shell
4 4 (1.78%) Java
4 4 (1.78%) JavaScript
4 4 (1.78%) VBA
5 3 (1.33%) Python
6 1 (0.44%) ABAP
6 1 (0.44%) C#
6 1 (0.44%) Perl
Qualifications
1 48 (21.33%) Network+ Certification
2 38 (16.89%) CCNA
2 38 (16.89%) Cisco Certification
3 21 (9.33%) Security Cleared
4 15 (6.67%) ITIL Certification
5 14 (6.22%) Microsoft Certification
6 12 (5.33%) CCNP
7 11 (4.89%) HNC
7 11 (4.89%) SC Cleared
8 8 (3.56%) Degree
9 5 (2.22%) ITIL Foundation Certificate
10 4 (1.78%) PRINCE2 Certification
11 3 (1.33%) CISSP
11 3 (1.33%) MCSA
12 2 (0.89%) GCIH
12 2 (0.89%) GIAC
12 2 (0.89%) VCP6
12 2 (0.89%) VMware Certified Professional (VCP)
13 1 (0.44%) HND
13 1 (0.44%) MCSE
Quality Assurance & Compliance
1 46 (20.44%) SLA
2 20 (8.89%) Data Quality
3 5 (2.22%) ISO/IEC 27001
4 3 (1.33%) PCI DSS
5 2 (0.89%) QA
6 1 (0.44%) PMO
System Software
1 46 (20.44%) VMware Infrastructure
2 38 (16.89%) Active Directory
3 21 (9.33%) Virtual Servers
4 11 (4.89%) Docker
5 10 (4.44%) Virtual Machines
6 6 (2.67%) Hyper-V
7 4 (1.78%) vCloud
8 2 (0.89%) vSphere
8 2 (0.89%) XenApp
9 1 (0.44%) Firmware
9 1 (0.44%) VMware NSX
Systems Management
1 18 (8.00%) Opscode Chef
2 12 (5.33%) SCCM
3 10 (4.44%) Puppet
4 9 (4.00%) Nagios
4 9 (4.00%) SCVMM
5 8 (3.56%) AirWatch
6 5 (2.22%) Foglight
6 5 (2.22%) Microsoft Clustering
7 3 (1.33%) SCOM
7 3 (1.33%) WSUS
8 2 (0.89%) Backup Exec
8 2 (0.89%) Kubernetes
8 2 (0.89%) Microsoft Data Protection Manager
9 1 (0.44%) Ansible
9 1 (0.44%) Ganglia
9 1 (0.44%) Netcool
9 1 (0.44%) Tivoli
9 1 (0.44%) Tivoli Monitoring
9 1 (0.44%) vRealize
Vendors
1 69 (30.67%) Cisco
2 55 (24.44%) VMware
3 50 (22.22%) Fortinet
4 48 (21.33%) Huawei
5 41 (18.22%) Microsoft
6 26 (11.56%) Remedy
7 11 (4.89%) Atlassian
8 10 (4.44%) Splunk
9 8 (3.56%) McAfee
10 6 (2.67%) NetApp
10 6 (2.67%) Palo Alto
10 6 (2.67%) SolarWinds
11 5 (2.22%) Citrix
11 5 (2.22%) CommVault
11 5 (2.22%) F5
11 5 (2.22%) HP
11 5 (2.22%) NetIQ
11 5 (2.22%) Nimble Storage
11 5 (2.22%) ServiceNow
11 5 (2.22%) TippingPoint