Period
to 7 August 2020

The following table provides summary statistics for permanent job vacancies advertised in Northern Ireland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 7 August 2020 with a comparison to the same period in the previous 2 years.

Service Management
UK > Northern Ireland
6 months to
7 Aug 2020
Same period 2019 Same period 2018
Rank 49 55 47
Rank change year-on-year +6 -8 -14
Permanent jobs citing Service Management 5 19 12
As % of all permanent jobs advertised in Northern Ireland 1.37% 3.07% 2.96%
As % of the Processes & Methodologies category 1.43% 3.41% 3.23%
Number of salaries quoted 1 8 4
Median annual salary £47,500 £51,187 £46,250
Median salary % change year-on-year -7.20% +10.67% +19.35%
10th Percentile £46,250 £26,725 £29,500
90th Percentile £48,750 £68,058 £70,250
UK median annual salary £55,000 £50,000 £46,500
% change year-on-year +10.00% +7.53% -2.11%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Northern Ireland with a requirement for process or methodology skills.

All Process and Methodology Skills
Northern Ireland
Permanent vacancies with a requirement for process or methodology skills 349 558 372
As % of all permanent IT jobs advertised in Northern Ireland 95.88% 90.29% 91.85%
Number of salaries quoted 129 380 253
Median annual salary £42,500 £42,500 £37,500
Median salary % change year-on-year - +13.33% -
10th Percentile £29,000 £24,000 £22,100
90th Percentile £60,000 £72,500 £65,000
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Management
Job Vacancy Trend in Northern Ireland

Job postings citing Service Management as a proportion of all IT jobs advertised in Northern Ireland.

Job vacancy trend for Service Management in Northern Ireland

Service Management
Salary Trend in Northern Ireland

3-month moving average salary quoted in jobs citing Service Management in Northern Ireland.

Salary trend for Service Management in Northern Ireland

Service Management
Job Locations in Northern Ireland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Northern Ireland region over the 6 months to 7 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
County Antrim +10 5 £47,500 -7.20% 1
Service Management
UK

For the 6 months to 7 August 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Northern Ireland region with a requirement for Service Management.

1 4 (80.00%) ITIL
1 4 (80.00%) Service Delivery
2 3 (60.00%) SLA
2 3 (60.00%) Management Information System
2 3 (60.00%) ITIL V3
2 3 (60.00%) Change Control
2 3 (60.00%) Root Cause Analysis
2 3 (60.00%) Contract Management
2 3 (60.00%) Problem Management
3 2 (40.00%) Customer Requirements
3 2 (40.00%) Service Delivery Management
3 2 (40.00%) Self-Motivation
3 2 (40.00%) Contract Negotiation
3 2 (40.00%) Supplier Management
3 2 (40.00%) ITSM
4 1 (20.00%) PRINCE2
4 1 (20.00%) Microsoft
4 1 (20.00%) Project Management
4 1 (20.00%) Agile Software Development
4 1 (20.00%) Banking
4 1 (20.00%) Finance
4 1 (20.00%) Stakeholder Management
4 1 (20.00%) Risk Assessment
4 1 (20.00%) Capita
4 1 (20.00%) Incident Management
4 1 (20.00%) Office 365
4 1 (20.00%) Agile Project Management
4 1 (20.00%) Contingency Planning
4 1 (20.00%) Matrix Management
4 1 (20.00%) Budget Control

Service Management
Co-occurring IT Skills in Northern Ireland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (20.00%) Office 365
General
1 1 (20.00%) Banking
1 1 (20.00%) Finance
Job Titles
1 3 (60.00%) Service Manager
2 2 (40.00%) Client Services Manager
3 1 (20.00%) Delivery Manager
3 1 (20.00%) Incident Manager
3 1 (20.00%) Project Manager
3 1 (20.00%) Service Delivery Manager
Miscellaneous
1 3 (60.00%) Management Information System
2 2 (40.00%) Self-Motivation
Processes & Methodologies
1 4 (80.00%) ITIL
1 4 (80.00%) Service Delivery
2 3 (60.00%) Change Control
2 3 (60.00%) Contract Management
2 3 (60.00%) ITIL V3
2 3 (60.00%) Problem Management
2 3 (60.00%) Root Cause Analysis
3 2 (40.00%) Contract Negotiation
3 2 (40.00%) Customer Requirements
3 2 (40.00%) ITSM
3 2 (40.00%) Service Delivery Management
3 2 (40.00%) Supplier Management
4 1 (20.00%) Agile Software Development
4 1 (20.00%) Budget Control
4 1 (20.00%) Incident Management
4 1 (20.00%) Matrix Management
4 1 (20.00%) PRINCE2
4 1 (20.00%) Project Management
4 1 (20.00%) Risk Assessment
4 1 (20.00%) Stakeholder Management
Quality Assurance & Compliance
1 3 (60.00%) SLA
Vendors
1 1 (20.00%) Capita
1 1 (20.00%) Microsoft