Period
to 21 January 2020

The following table provides summary statistics for permanent job vacancies advertised in Northern Ireland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 January 2020 with a comparison to the same period in the previous 2 years.

Service Management
UK > Northern Ireland
6 months to
21 Jan 2020
Same period 2019 Same period 2018
Rank 43 74 58
Rank change year-on-year +31 -16 -24
Permanent jobs citing Service Management 29 7 7
As % of all permanent IT jobs advertised in Northern Ireland 5.05% 1.12% 1.53%
As % of the Processes & Methodologies category 5.69% 1.23% 1.68%
Number of salaries quoted 3 12 6
Northern Ireland median annual salary £28,000 £45,000 £37,500
Median salary % change year-on-year -37.78% +20.00% +38.89%
10th Percentile £23,000 £42,500 £20,250
90th Percentile £35,200 £47,500 £60,625
UK median annual salary £50,000 £47,500 £48,000
% change year-on-year +5.26% -1.04% +6.67%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Northern Ireland with a requirement for process or methodology skills.

All Process and Methodology Skills
Northern Ireland
Permanent vacancies with a requirement for process or methodology skills 510 567 416
As % of all permanent IT jobs advertised in Northern Ireland 88.85% 90.58% 91.03%
Number of salaries quoted 395 335 270
Northern Ireland median annual salary £45,000 £42,500 £39,000
Median salary % change year-on-year +5.88% +8.97% +8.33%
10th Percentile £27,500 £26,250 £22,225
90th Percentile £65,000 £64,000 £55,000
UK median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

Service Management
Job Vacancy Trend in Northern Ireland

Job postings citing Service Management as a percentage of all IT jobs advertised in Northern Ireland.

Job vacancy trend for Service Management in Northern Ireland

Service Management
Salary Trend in Northern Ireland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Northern Ireland.

Salary trend for Service Management in Northern Ireland

Service Management
Job Locations in Northern Ireland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Northern Ireland region over the 6 months to 21 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
County Antrim +31 29 £28,000 -37.78%
Service Management
UK

For the 6 months to 21 January 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Northern Ireland region with a requirement for Service Management.

1 20 (68.97%) Service Delivery
2 15 (51.72%) Public Sector
3 14 (48.28%) ITIL
4 13 (44.83%) SLA
5 12 (41.38%) Microsoft
6 11 (37.93%) ITSM
6 11 (37.93%) Local Government
7 10 (34.48%) Retail
8 9 (31.03%) SCCM
8 9 (31.03%) Windows
9 7 (24.14%) Microsoft Office
9 7 (24.14%) QA
10 6 (20.69%) AWS
10 6 (20.69%) Office 365
10 6 (20.69%) Cisco
10 6 (20.69%) Process Management
10 6 (20.69%) Problem-Solving
11 5 (17.24%) Dell
11 5 (17.24%) EMC
11 5 (17.24%) Patch Management
11 5 (17.24%) Data Centre
11 5 (17.24%) Incident Management
11 5 (17.24%) Knowledge Management
12 4 (13.79%) Azure
12 4 (13.79%) Case Management
12 4 (13.79%) Infrastructure Management
12 4 (13.79%) Active Directory
12 4 (13.79%) VPN
12 4 (13.79%) Legal
13 3 (10.34%) Finance

Service Management
Co-occurring IT Skills in Northern Ireland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.34%) SharePoint
2 2 (6.90%) Skype for Business
3 1 (3.45%) IIS
3 1 (3.45%) JBoss
3 1 (3.45%) MS Exchange
3 1 (3.45%) NetWeaver
3 1 (3.45%) Oracle Application Server
3 1 (3.45%) WebSphere
Applications
1 7 (24.14%) Microsoft Office
2 2 (6.90%) Microsoft Excel
3 1 (3.45%) Microsoft PowerPoint
Cloud Services
1 6 (20.69%) AWS
1 6 (20.69%) Office 365
2 4 (13.79%) Azure
Communications & Networking
1 4 (13.79%) VPN
2 2 (6.90%) SAN
3 1 (3.45%) TCP/IP
3 1 (3.45%) Wireless
Database & Business Intelligence
1 3 (10.34%) SQL Server
2 1 (3.45%) Oracle Database
General
1 15 (51.72%) Public Sector
2 11 (37.93%) Local Government
3 10 (34.48%) Retail
4 4 (13.79%) Legal
5 3 (10.34%) Finance
6 1 (3.45%) Back Office
Job Titles
1 6 (20.69%) Desktop Engineer
2 4 (13.79%) Analyst
3 3 (10.34%) Desktop Support
3 3 (10.34%) Desktop Support Engineer
3 3 (10.34%) Support Engineer
3 3 (10.34%) Team Leader
4 2 (6.90%) Administrator
4 2 (6.90%) Architect
4 2 (6.90%) Change Analyst
4 2 (6.90%) Incident Manager
4 2 (6.90%) IT Manager
4 2 (6.90%) SCCM Engineer
4 2 (6.90%) Senior Desktop Engineer
4 2 (6.90%) Senior SCCM Engineer
4 2 (6.90%) Service Manager
4 2 (6.90%) Support Team Leader
4 2 (6.90%) Systems Administrator
4 2 (6.90%) Technical Architect
5 1 (3.45%) Infrastructure Support
5 1 (3.45%) Support Officer
Miscellaneous
1 5 (17.24%) Data Centre
2 1 (3.45%) Driving Licence
2 1 (3.45%) Management Information System
2 1 (3.45%) Renewable Energy
2 1 (3.45%) Smart Energy
2 1 (3.45%) Smart Meter
Operating Systems
1 9 (31.03%) Windows
2 3 (10.34%) Linux
3 2 (6.90%) Unix
3 2 (6.90%) Windows Server
4 1 (3.45%) Android
4 1 (3.45%) Apple iOS
4 1 (3.45%) Windows 10
4 1 (3.45%) Windows Server 2008
4 1 (3.45%) Windows Server 2012
Processes & Methodologies
1 20 (68.97%) Service Delivery
2 14 (48.28%) ITIL
3 11 (37.93%) ITSM
4 6 (20.69%) Problem-Solving
4 6 (20.69%) Process Management
5 5 (17.24%) Incident Management
5 5 (17.24%) Knowledge Management
5 5 (17.24%) Patch Management
6 4 (13.79%) Case Management
6 4 (13.79%) Infrastructure Management
7 3 (10.34%) Technical Architecture
8 2 (6.90%) Agile Software Development
8 2 (6.90%) Application Virtualisation
8 2 (6.90%) Change Management
8 2 (6.90%) DevOps
8 2 (6.90%) Due Diligence
8 2 (6.90%) IT Strategy
8 2 (6.90%) Mentoring
8 2 (6.90%) Technical Leadership
9 1 (3.45%) Task Automation
Programming Languages
1 2 (6.90%) Java
1 2 (6.90%) SQL
2 1 (3.45%) PL/SQL
Qualifications
1 3 (10.34%) ITIL Certification
2 2 (6.90%) Security Cleared
3 1 (3.45%) HNC
Quality Assurance & Compliance
1 13 (44.83%) SLA
2 7 (24.14%) QA
3 1 (3.45%) ISO/IEC 20000
System Software
1 4 (13.79%) Active Directory
2 3 (10.34%) Hyper-V
2 3 (10.34%) VMware Infrastructure
3 2 (6.90%) Microsoft App-V
Systems Management
1 9 (31.03%) SCCM
2 2 (6.90%) Norton AntiVirus
2 2 (6.90%) Symantec Endpoint Protection
2 2 (6.90%) WSUS
3 1 (3.45%) Backup Exec
3 1 (3.45%) HP Data Protector
Vendors
1 12 (41.38%) Microsoft
2 6 (20.69%) Cisco
3 5 (17.24%) Dell
3 5 (17.24%) EMC
4 3 (10.34%) Citrix
4 3 (10.34%) Oracle
4 3 (10.34%) VMware
5 2 (6.90%) Capita
5 2 (6.90%) Symantec
6 1 (3.45%) arcserve
6 1 (3.45%) CommVault
6 1 (3.45%) SAP
6 1 (3.45%) ServiceNow
6 1 (3.45%) Veeam