Service Management Job Trends in Northern Ireland

Service Management
UK > Northern Ireland

The table below provides summary statistics and salary benchmarking for jobs advertised in Northern Ireland requiring Service Management skills. It covers permanent job vacancies from the 6 months leading up to 4 November 2025, with comparisons to the same periods in the previous two years.

6 months to
4 Nov 2025
Same period 2024 Same period 2023
Rank 37 44 41
Rank change year-on-year +7 -3 +55
Permanent jobs citing Service Management 14 7 6
As % of all permanent jobs in Northern Ireland 3.36% 1.45% 1.78%
As % of the Processes & Methodologies category 3.90% 1.83% 1.95%
Number of salaries quoted 1 5 4
10th Percentile - £42,000 £33,182
25th Percentile £52,500 £45,000 £36,830
Median annual salary (50th Percentile) £55,000 £52,500 £42,288
Median % change year-on-year +4.76% +24.15% +53.77%
75th Percentile £57,500 £53,750 £46,289
90th Percentile - £54,500 £47,316
UK median annual salary £53,450 £54,439 £55,000
% change year-on-year -1.82% -1.02% +2.80%

All Process and Methodology Skills
Northern Ireland

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Northern Ireland.

Permanent vacancies with a requirement for process or methodology skills 359 382 308
As % of all permanent jobs advertised in Northern Ireland 86.09% 78.93% 91.39%
Number of salaries quoted 145 188 231
10th Percentile £30,000 £34,112 £29,994
25th Percentile £35,000 £46,250 £36,250
Median annual salary (50th Percentile) £50,000 £60,000 £50,000
Median % change year-on-year -16.67% +20.00% -
75th Percentile £68,750 £80,000 £67,438
90th Percentile £86,500 £95,000 £76,250
UK median annual salary £54,285 £60,000 £60,000
% change year-on-year -9.53% - -

Service Management
Job Vacancy Trend in Northern Ireland

Historical trend showing the proportion of permanent IT job postings citing Service Management relative to all permanent IT jobs advertised in Northern Ireland.

Service Management job vacancy trend in Northern Ireland

Service Management
Salary Trend in Northern Ireland

Salary distribution trend for jobs in Northern Ireland citing Service Management.

Salary distribution trend for jobs in Northern Ireland citing Service Management

Service Management
Job Locations in Northern Ireland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Northern Ireland region over the 6 months to 4 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
County Antrim +12 11 £55,000 +4.76% 2
Service Management
UK

Service Management
Co-Occurring Skills & Capabilities in Northern Ireland by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 6 (42.86%) Microsoft Office
Business Applications
1 6 (42.86%) Remedy ITSM
Cloud Services
1 1 (7.14%) AWS
1 1 (7.14%) Azure
1 1 (7.14%) Cloud Computing
1 1 (7.14%) Entra ID
1 1 (7.14%) PaaS
1 1 (7.14%) SaaS
Communications & Networking
1 7 (50.00%) VLAN
1 7 (50.00%) Wi-Fi
2 1 (7.14%) DHCP
2 1 (7.14%) DNS
Development Applications
1 12 (85.71%) JIRA
General
1 13 (92.86%) Social Skills
2 6 (42.86%) French Language
2 6 (42.86%) Inclusion and Diversity
2 6 (42.86%) Swedish Language
3 1 (7.14%) Finance
Job Titles
1 7 (50.00%) Delivery Manager
1 7 (50.00%) Network Delivery Manager
1 7 (50.00%) Network Manager
1 7 (50.00%) Network Operations Manager
1 7 (50.00%) Network Services Manager
1 7 (50.00%) Service Delivery Manager
1 7 (50.00%) Service Manager
2 6 (42.86%) Lead
2 6 (42.86%) Service Desk Team Leader
2 6 (42.86%) Team Leader
3 1 (7.14%) Cloud Engineer
Miscellaneous
1 7 (50.00%) Management Information System
2 6 (42.86%) Fibre Optics
3 1 (7.14%) Data Centre
Operating Systems
1 1 (7.14%) Windows
1 1 (7.14%) Windows Server
1 1 (7.14%) Windows Server 2016
Processes & Methodologies
1 14 (100.00%) ITSM
2 13 (92.86%) Continuous Improvement
3 8 (57.14%) ITIL
4 7 (50.00%) Computer Science
4 7 (50.00%) Innovative Thinking
4 7 (50.00%) Service Delivery
5 6 (42.86%) Asset Management
5 6 (42.86%) Coaching
5 6 (42.86%) Conflict Resolution
5 6 (42.86%) IT Asset Management
5 6 (42.86%) Knowledge Management
5 6 (42.86%) Project Management
5 6 (42.86%) Strategic Planning
6 1 (7.14%) Capacity Management
6 1 (7.14%) Cybersecurity
6 1 (7.14%) DevOps
6 1 (7.14%) Identity Management
6 1 (7.14%) Mobile Device Management
6 1 (7.14%) Network Monitoring
6 1 (7.14%) Vulnerability Management
Qualifications
1 13 (92.86%) Degree
2 7 (50.00%) Computer Science Degree
3 6 (42.86%) MCSE
3 6 (42.86%) Microsoft Certification
4 1 (7.14%) BPSS Clearance
4 1 (7.14%) ITIL Foundation Certificate
4 1 (7.14%) Security Cleared
Quality Assurance & Compliance
1 1 (7.14%) ISO/IEC 27001
System Software
1 7 (50.00%) Active Directory
Vendors
1 7 (50.00%) Microsoft
2 6 (42.86%) BMC
2 6 (42.86%) Remedy
3 1 (7.14%) Broadcom
3 1 (7.14%) VMware