Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Northern Ireland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK > Northern Ireland
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 60 30 32
Rank change year-on-year -30 +2 +23
Permanent jobs citing Service Management 7 12 3
As % of all permanent IT jobs advertised in Northern Ireland 1.55% 3.55% 1.83%
As % of the Processes & Methodologies category 1.70% 3.95% 1.92%
Number of salaries quoted 6 12 1
Northern Ireland median annual salary £43,750 £40,000 £45,000
Median salary % change year-on-year +9.38% -11.11% +31.20%
10th Percentile £20,250 £37,500 £42,500
90th Percentile £68,125 £62,500 £47,500
UK median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Northern Ireland with a requirement for process or methodology skills.

All Process and Methodology Skills
Northern Ireland
Permanent vacancies with a requirement for process or methodology skills 412 304 156
As % of all permanent IT jobs advertised in Northern Ireland 90.95% 89.94% 95.12%
Number of salaries quoted 255 237 115
Northern Ireland median annual salary £35,500 £40,000 £40,000
Median salary % change year-on-year -11.25% - +16.62%
10th Percentile £20,050 £26,250 £24,550
90th Percentile £55,750 £61,750 £65,000
UK median annual salary £50,000 £49,476 £47,500
% change year-on-year +1.06% +4.16% +5.56%

Service Management
Job Vacancy Trend in Northern Ireland

Job postings citing Service Management as a percentage of all IT jobs advertised in Northern Ireland.

Job vacancy trend for Service Management in Northern Ireland

Service Management
Salary Trend in Northern Ireland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Northern Ireland.

Salary trend for Service Management in Northern Ireland

Service Management
Salary Histogram in Northern Ireland

The salary distribution of IT jobs citing Service Management in Northern Ireland over the 6 months to 19 November 2017.

Salary histogram for Service Management in Northern Ireland

Service Management
Job Locations in Northern Ireland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Northern Ireland region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
County Antrim -24 5 £32,000 -20.00%
County Tyrone - 1 £50,000 -
Service Management
UK

For the 6 months to 19 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Northern Ireland region with a requirement for Service Management.

1 5 (71.43%) ITIL
1 5 (71.43%) Service Delivery
2 4 (57.14%) ITSM
3 3 (42.86%) Project Management
3 3 (42.86%) Finance
4 2 (28.57%) ITIL Certification
4 2 (28.57%) Service Design
4 2 (28.57%) Problem Management
5 1 (14.29%) Exchange Server 2007
5 1 (14.29%) Security Cleared
5 1 (14.29%) VMware Infrastructure
5 1 (14.29%) SQL Server 2008
5 1 (14.29%) Hyper-V
5 1 (14.29%) XenApp
5 1 (14.29%) Exchange Server 2010
5 1 (14.29%) ITIL V3
5 1 (14.29%) Continuous Improvement
5 1 (14.29%) Office 365
5 1 (14.29%) NetScaler
5 1 (14.29%) SQL Server 2012
5 1 (14.29%) Symantec Enterprise Vault
5 1 (14.29%) Exchange Server 2013
5 1 (14.29%) Symantec Endpoint Protection
5 1 (14.29%) Mentoring
5 1 (14.29%) Patch Management
5 1 (14.29%) Data Centre
5 1 (14.29%) Presales
5 1 (14.29%) Windows Server
5 1 (14.29%) Creative Problem-Solving
5 1 (14.29%) IT Strategy

Service Management
Co-occurring IT Skills in Northern Ireland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) Exchange Server 2007
1 1 (14.29%) Exchange Server 2010
1 1 (14.29%) Exchange Server 2013
1 1 (14.29%) MS Exchange
Cloud Services
1 1 (14.29%) Office 365
Communications & Networking
1 1 (14.29%) NetScaler
Database & Business Intelligence
1 1 (14.29%) SQL Server
1 1 (14.29%) SQL Server 2005
1 1 (14.29%) SQL Server 2008
1 1 (14.29%) SQL Server 2012
General
1 3 (42.86%) Finance
2 1 (14.29%) Back Office
2 1 (14.29%) Billing
2 1 (14.29%) Legal
Job Titles
1 2 (28.57%) Service Manager
2 1 (14.29%) Administrator
2 1 (14.29%) Analyst
2 1 (14.29%) Delivery Manager
2 1 (14.29%) Designer
2 1 (14.29%) Infrastructure Manager
2 1 (14.29%) IT Manager
2 1 (14.29%) IT Services Manager
2 1 (14.29%) ITIL Manager
2 1 (14.29%) ITIL Service Delivery Manager
2 1 (14.29%) ITIL Service Manager
2 1 (14.29%) Senior Infrastructure Manager
2 1 (14.29%) Senior Manager
2 1 (14.29%) Service Analyst
2 1 (14.29%) Service Desk Analyst
2 1 (14.29%) Service Management Team Leader
2 1 (14.29%) Services Delivery Manager
2 1 (14.29%) Systems Administrator
2 1 (14.29%) Team Leader
Miscellaneous
1 1 (14.29%) Data Centre
1 1 (14.29%) Replication
Operating Systems
1 1 (14.29%) Windows
1 1 (14.29%) Windows Server
Processes & Methodologies
1 5 (71.43%) ITIL
1 5 (71.43%) Service Delivery
2 4 (57.14%) ITSM
3 3 (42.86%) Project Management
4 2 (28.57%) Problem Management
4 2 (28.57%) Service Design
5 1 (14.29%) Business Continuity
5 1 (14.29%) Change Management
5 1 (14.29%) Continuous Improvement
5 1 (14.29%) Creative Problem-Solving
5 1 (14.29%) Document Management
5 1 (14.29%) IT Strategy
5 1 (14.29%) ITIL V3
5 1 (14.29%) Knowledge Management
5 1 (14.29%) Mentoring
5 1 (14.29%) Patch Management
5 1 (14.29%) Presales
5 1 (14.29%) Service Delivery Management
5 1 (14.29%) Stakeholder Management
Programming Languages
1 1 (14.29%) C
1 1 (14.29%) SQL
Qualifications
1 2 (28.57%) ITIL Certification
2 1 (14.29%) CCA
2 1 (14.29%) Citrix Certification
2 1 (14.29%) MCITP
2 1 (14.29%) Microsoft Certification
2 1 (14.29%) Security Cleared
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 1 (14.29%) Active Directory
1 1 (14.29%) Hyper-V
1 1 (14.29%) VMware Infrastructure
1 1 (14.29%) XenApp
Systems Management
1 1 (14.29%) Backup Exec
1 1 (14.29%) NetBackup
1 1 (14.29%) Norton AntiVirus
1 1 (14.29%) Symantec Endpoint Protection
1 1 (14.29%) Symantec Enterprise Vault
Vendors
1 1 (14.29%) Citrix
1 1 (14.29%) CommVault
1 1 (14.29%) Microsoft
1 1 (14.29%) Symantec
1 1 (14.29%) VMware