ITSM Jobs in Northern Ireland

IT Service Management (ITSM)
UK > Northern Ireland

The following table provides summary statistics for permanent job vacancies advertised in Northern Ireland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 3 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 63 97 75
Rank change year-on-year +34 -22 -
Permanent jobs citing ITSM 11 6 4
As % of all permanent jobs advertised in Northern Ireland 1.58% 0.69% 0.60%
As % of the Processes & Methodologies category 1.75% 0.71% 0.66%
Number of salaries quoted 4 1 4
10th Percentile - - £30,825
25th Percentile - £37,500 £34,313
Median annual salary (50th Percentile) £30,000 £40,000 £37,500
Median % change year-on-year -25.00% +6.67% -
75th Percentile £33,438 £42,500 £38,750
90th Percentile £39,625 - -
UK median annual salary £50,000 £52,000 £50,000
% change year-on-year -3.85% +4.00% -

All Process and Methodology Skills
Northern Ireland

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Northern Ireland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 628 843 609
As % of all permanent jobs advertised in Northern Ireland 90.36% 97.34% 90.63%
Number of salaries quoted 297 449 337
10th Percentile £30,000 £31,250 £26,250
25th Percentile £33,500 £37,000 £32,500
Median annual salary (50th Percentile) £54,408 £50,000 £42,500
Median % change year-on-year +8.82% +17.65% +6.25%
75th Percentile £67,500 £62,500 £58,750
90th Percentile £87,500 £67,750 £67,500
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

ITSM
Job Vacancy Trend in Northern Ireland

Job postings citing ITSM as a proportion of all IT jobs advertised in Northern Ireland.

Job vacancy trend for ITSM in Northern Ireland

ITSM
Salary Trend in Northern Ireland

3-month moving average salary quoted in jobs citing ITSM in Northern Ireland.

Salary trend for ITSM in Northern Ireland

ITSM
Job Locations in Northern Ireland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Northern Ireland region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
County Antrim +23 7 - - 2
County Tyrone - 3 £30,000 -
County Down - 1 £42,500 -
Newry - 1 £42,500 -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in Northern Ireland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (27.27%) Microsoft Exchange
2 2 (18.18%) SAS
3 1 (9.09%) SharePoint
Applications
1 1 (9.09%) Microsoft Office
Business Applications
1 2 (18.18%) Remedy ITSM
Cloud Services
1 4 (36.36%) Microsoft 365
2 1 (9.09%) Azure
2 1 (9.09%) Entra ID
2 1 (9.09%) OneDrive
Development Applications
1 1 (9.09%) JIRA
General
1 6 (54.55%) Social Skills
2 3 (27.27%) Organisational Skills
2 3 (27.27%) Public Sector
3 1 (9.09%) Finance
Job Titles
1 5 (45.45%) Architect
2 4 (36.36%) Support Engineer
3 3 (27.27%) IT Engineer
3 3 (27.27%) IT Support
3 3 (27.27%) IT Support Engineer
3 3 (27.27%) ITSM Architect
3 3 (27.27%) Service Architect
4 2 (18.18%) Developer
4 2 (18.18%) ServiceNow Architect
4 2 (18.18%) ServiceNow Developer
5 1 (9.09%) 2nd Line Engineer
5 1 (9.09%) 2nd Line Support
5 1 (9.09%) 2nd Line Support Engineer
Libraries, Frameworks & Software Standards
1 2 (18.18%) AngularJS
1 2 (18.18%) CSS
1 2 (18.18%) HTML
1 2 (18.18%) Twitter Bootstrap
1 2 (18.18%) Web Services
Miscellaneous
1 2 (18.18%) CMDB
1 2 (18.18%) Legacy Systems
Operating Systems
1 1 (9.09%) Windows
1 1 (9.09%) Windows 10
1 1 (9.09%) Windows Server 2012
1 1 (9.09%) Windows Server 2016
Processes & Methodologies
1 11 (100.00%) Service Management
2 7 (63.64%) Actionable Insight
3 3 (27.27%) Creative Thinking
3 3 (27.27%) Customer Service
3 3 (27.27%) Decision-Making
3 3 (27.27%) ITIL
3 3 (27.27%) Problem-Solving
3 3 (27.27%) Project Management
3 3 (27.27%) Service Delivery
3 3 (27.27%) Service Design
3 3 (27.27%) Stakeholder Management
3 3 (27.27%) User Experience
4 2 (18.18%) Change Management
4 2 (18.18%) Code Quality
4 2 (18.18%) Continuous Improvement
4 2 (18.18%) Incident Management
4 2 (18.18%) IT4IT
4 2 (18.18%) Problem Management
4 2 (18.18%) Service Catalogue
4 2 (18.18%) TOGAF
Qualifications
1 5 (45.45%) SC Cleared
1 5 (45.45%) Security Cleared
2 3 (27.27%) Degree
Quality Assurance & Compliance
1 2 (18.18%) COBIT
System Software
1 1 (9.09%) Active Directory
Systems Management
1 2 (18.18%) OpenView
Vendors
1 4 (36.36%) ServiceNow
2 2 (18.18%) BMC
2 2 (18.18%) HP
2 2 (18.18%) Remedy
3 1 (9.09%) Microsoft