Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
Wales > South Wales
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 66 59 96
Rank change year-on-year -7 +37 -3
Permanent jobs citing CRM 42 86 50
As % of all permanent IT jobs advertised in South Wales 2.92% 3.94% 2.08%
As % of the Processes & Methodologies category 3.31% 4.39% 2.43%
Number of salaries quoted 41 75 31
South Wales median annual salary £37,500 £35,000 £33,000
Median salary % change year-on-year +7.14% +6.06% -6.05%
10th Percentile £24,250 £23,100 £18,500
90th Percentile £51,250 £60,000 £52,500
Wales median annual salary £39,000 £35,000 £32,750
% change year-on-year +11.43% +6.87% -12.67%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Permanent vacancies with a requirement for process or methodology skills 1269 1960 2058
As % of all permanent IT jobs advertised in South Wales 88.37% 89.91% 85.43%
Number of salaries quoted 1129 1758 1762
South Wales median annual salary £39,000 £37,500 £36,500
Median salary % change year-on-year +4.00% +2.74% +4.29%
10th Percentile £22,750 £22,500 £23,000
90th Percentile £56,250 £55,280 £55,000
Wales median annual salary £40,000 £37,500 £36,500
% change year-on-year +6.67% +2.74% +4.29%

CRM
Job Vacancy Trend in South Wales

Job postings citing CRM as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for CRM in South Wales

CRM
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in South Wales.

Salary trend for CRM in South Wales

CRM
Salary Histogram in South Wales

The salary distribution of IT jobs citing CRM in South Wales over the 6 months to 22 November 2017.

Salary histogram for CRM in South Wales

CRM
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the South Wales region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff 0 20 £40,500 +15.71% 1
Newport +3 19 £35,000 -20.45%
Caerphilly -4 1 £42,500 +46.55%
CRM
Wales

For the 6 months to 22 November 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region with a requirement for CRM.

1 21 (50.00%) SQL Server
2 19 (45.24%) Microsoft
3 18 (42.86%) .NET
3 18 (42.86%) Dynamics CRM
4 17 (40.48%) ASP.NET
5 15 (35.71%) ITIL
5 15 (35.71%) SQL
6 12 (28.57%) Microsoft Office
7 11 (26.19%) MVC
7 11 (26.19%) C#
7 11 (26.19%) Windows
8 9 (21.43%) .NET Framework
9 8 (19.05%) WCF
9 8 (19.05%) WPF
9 8 (19.05%) WinForms
9 8 (19.05%) Visual Studio
9 8 (19.05%) Web Services
10 7 (16.67%) SLA
10 7 (16.67%) ERP
10 7 (16.67%) Finance
11 6 (14.29%) Agile Software Development
11 6 (14.29%) Windows Server
12 5 (11.90%) Mobile App
12 5 (11.90%) Mobile Application Development
12 5 (11.90%) Root Cause Analysis
12 5 (11.90%) Change Management
12 5 (11.90%) Manufacturing
12 5 (11.90%) Project Management
12 5 (11.90%) Microsoft Excel
13 4 (9.52%) MS Access

CRM
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.14%) BizTalk Server
2 2 (4.76%) WordPress
3 1 (2.38%) SharePoint
Applications
1 12 (28.57%) Microsoft Office
2 5 (11.90%) Microsoft Excel
3 2 (4.76%) Microsoft Project
Business Applications
1 18 (42.86%) Dynamics CRM
2 2 (4.76%) Dynamics AX
2 2 (4.76%) SAP CRM
3 1 (2.38%) SAP SRM
3 1 (2.38%) Visualfiles
Cloud Services
1 4 (9.52%) Office 365
2 2 (4.76%) AdWords
3 1 (2.38%) SaaS
Communications & Networking
1 4 (9.52%) Internet
2 1 (2.38%) SMS
Database & Business Intelligence
1 21 (50.00%) SQL Server
2 4 (9.52%) Crystal Reports
2 4 (9.52%) MS Access
3 3 (7.14%) DTS
3 3 (7.14%) SQL Server Integration Services
4 2 (4.76%) Data Warehouse
4 2 (4.76%) SAP BW
4 2 (4.76%) SAP HANA
4 2 (4.76%) SQL Server 2012
4 2 (4.76%) SQL Server 2016
5 1 (2.38%) BusinessObjects
5 1 (2.38%) Cognos Report Studio
5 1 (2.38%) Oracle Database
5 1 (2.38%) Oracle Database 11g
5 1 (2.38%) Oracle Database 12c
5 1 (2.38%) Relational Database
5 1 (2.38%) SQL Server 2014
5 1 (2.38%) SQL Server Reporting Services
Development Applications
1 8 (19.05%) Visual Studio
2 3 (7.14%) Team Foundation Server
3 1 (2.38%) JIRA
3 1 (2.38%) NUnit
3 1 (2.38%) StyleCop
General
1 7 (16.67%) Finance
2 5 (11.90%) Manufacturing
3 4 (9.52%) Automotive
4 3 (7.14%) Marketing
5 2 (4.76%) Advertising
6 1 (2.38%) Banking
6 1 (2.38%) Telecoms
Job Titles
1 12 (28.57%) Developer
2 10 (23.81%) Analyst
3 9 (21.43%) Applications Support
4 5 (11.90%) 3rd Line Engineer
4 5 (11.90%) 3rd Line Support
4 5 (11.90%) 3rd Line Support Engineer
4 5 (11.90%) Applications Engineer
4 5 (11.90%) Applications Support Engineer
4 5 (11.90%) CRM Developer
4 5 (11.90%) Dynamics CRM Developer
4 5 (11.90%) Support Analyst
4 5 (11.90%) Support Engineer
5 4 (9.52%) .NET Developer
5 4 (9.52%) Applications Support Analyst
5 4 (9.52%) IT Analyst
5 4 (9.52%) IT Support
5 4 (9.52%) IT Support Analyst
6 3 (7.14%) Administrator
6 3 (7.14%) CRM Officer
6 3 (7.14%) Development Officer
Libraries, Frameworks & Software Standards
1 18 (42.86%) .NET
2 17 (40.48%) ASP.NET
3 9 (21.43%) .NET Framework
4 8 (19.05%) WCF
4 8 (19.05%) Web Services
4 8 (19.05%) WinForms
4 8 (19.05%) WPF
5 3 (7.14%) Entity Framework
5 3 (7.14%) ODBC
5 3 (7.14%) XML
6 1 (2.38%) AngularJS
6 1 (2.38%) ASP.NET Web API
6 1 (2.38%) ASP.NET Web Forms
6 1 (2.38%) EDI
6 1 (2.38%) JSON
6 1 (2.38%) Kendo UI
6 1 (2.38%) REST
6 1 (2.38%) SAP Basis
6 1 (2.38%) SAPUI5
6 1 (2.38%) Twitter Bootstrap
Miscellaneous
1 5 (11.90%) Mobile App
2 3 (7.14%) Social Media
3 2 (4.76%) Fintech
4 1 (2.38%) Analytical Skills
4 1 (2.38%) Computer Science
4 1 (2.38%) Mobile Computing
Operating Systems
1 11 (26.19%) Windows
2 6 (14.29%) Windows Server
3 4 (9.52%) Linux
4 2 (4.76%) Windows Server 2008
5 1 (2.38%) Windows Server 2012
Processes & Methodologies
1 15 (35.71%) ITIL
2 11 (26.19%) MVC
3 7 (16.67%) ERP
4 6 (14.29%) Agile Software Development
5 5 (11.90%) Change Management
5 5 (11.90%) Mobile Application Development
5 5 (11.90%) Project Management
5 5 (11.90%) Root Cause Analysis
6 4 (9.52%) Scrum
6 4 (9.52%) Stakeholder Management
7 3 (7.14%) BDD
7 3 (7.14%) Business Intelligence
7 3 (7.14%) Continuous Integration
7 3 (7.14%) TDD
8 2 (4.76%) Business Analysis
8 2 (4.76%) Digital Marketing
8 2 (4.76%) Marketing Strategy
8 2 (4.76%) Pay per click
8 2 (4.76%) Software Engineering
8 2 (4.76%) Use Case
Programming Languages
1 15 (35.71%) SQL
2 11 (26.19%) C#
3 4 (9.52%) ABAP
4 2 (4.76%) Java
4 2 (4.76%) JavaScript
5 1 (2.38%) TypeScript
5 1 (2.38%) VB
5 1 (2.38%) VB.NET
Qualifications
1 4 (9.52%) GNVQ
2 1 (2.38%) Computer Science Degree
2 1 (2.38%) Degree
2 1 (2.38%) PRINCE2 Certification
2 1 (2.38%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (16.67%) SLA
2 1 (2.38%) ISO/IEC 27001
Systems Management
1 2 (4.76%) Systems Management Server (SMS)
2 1 (2.38%) Data Guard
Vendors
1 19 (45.24%) Microsoft
2 4 (9.52%) SAP
3 2 (4.76%) Google
4 1 (2.38%) Cognos
4 1 (2.38%) Oracle