2nd Line Technical Support Job Trends in the South West

Second Line Technical Support
England > South West

The median Second Line Technical Support salary in the South West is £34,500 per year, according to job vacancies posted during the 6 months leading to 27 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Mar 2026
Same period 2025 Same period 2024
Rank 193 160 -
Rank change year-on-year -33 - -
Permanent jobs requiring a 2nd Line Technical Support 6 1 0
As % of all permanent jobs in the South West 0.091% 0.037% -
As % of the Job Titles category 0.097% 0.040% -
Number of salaries quoted 6 1 0
10th Percentile £32,000 - -
25th Percentile £32,188 - -
Median annual salary (50th Percentile) £34,500 £37,000 -
Median % change year-on-year -6.76% - -
75th Percentile £35,750 - -
90th Percentile £36,000 - -
England median annual salary £34,500 £33,500 £37,500
% change year-on-year +2.99% -10.67% +38.89%

All Permanent IT Job Roles
South West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 6,208 2,494 7,694
% of permanent jobs with a recognized job title 93.73% 92.99% 96.02%
Number of salaries quoted 4,323 1,596 6,019
10th Percentile £29,000 £30,000 £28,000
25th Percentile £35,000 £40,000 £36,250
Median annual salary (50th Percentile) £50,000 £54,000 £50,000
Median % change year-on-year -7.41% +8.00% -
75th Percentile £65,000 £68,568 £63,750
90th Percentile £80,000 £81,250 £77,500
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.09%

2nd Line Technical Support
Job Vacancy Trend in the South West

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Technical Support' in the job title relative to all permanent IT jobs advertised in the South West.

2nd Line Technical Support job vacancy trend in the South West

2nd Line Technical Support
Salary Trend in the South West

Salary distribution trend for 2nd Line Technical Support job vacancies in the South West.

Salary distribution trend for 2nd Line Technical Support job vacancies in the South West

2nd Line Technical Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support within the South West region over the 6 months to 27 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Somerset - 4 £35,000 - 2
Cornwall - 2 £34,000 -
2nd Line Technical Support
England

2nd Line Technical Support Skill Set
Top 28 Co-Occurring Skills & Capabilities in the South West

For the 6 months to 27 March 2026, 2nd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the South West region featuring 2nd Line Technical Support in the job title.

1 6 (100.00%) Microsoft
1 6 (100.00%) Microsoft 365
2 3 (50.00%) Customer Service
2 3 (50.00%) Firewall
2 3 (50.00%) Microsoft Exchange
2 3 (50.00%) SharePoint
2 3 (50.00%) Windows
3 2 (33.33%) BPSS Clearance
3 2 (33.33%) ConnectWise
3 2 (33.33%) Sophos
4 1 (16.67%) Active Directory
4 1 (16.67%) Azure
4 1 (16.67%) Digital Transformation Programme
4 1 (16.67%) DKIM
4 1 (16.67%) DMARC
4 1 (16.67%) Entra ID
4 1 (16.67%) Infrastructure Engineering
4 1 (16.67%) ITIL
4 1 (16.67%) Mathematics
4 1 (16.67%) Microsoft Certification
4 1 (16.67%) Microsoft Intune
4 1 (16.67%) PowerShell
4 1 (16.67%) Project Delivery
4 1 (16.67%) Security Monitoring
4 1 (16.67%) SLA
4 1 (16.67%) TCP/IP
4 1 (16.67%) Ticket Management
4 1 (16.67%) Windows Server

2nd Line Technical Support Skill Set
Co-Occurring Skills & Capabilities in the South West by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (50.00%) Microsoft Exchange
1 3 (50.00%) SharePoint
Cloud Services
1 6 (100.00%) Microsoft 365
2 1 (16.67%) Azure
2 1 (16.67%) Entra ID
Communications & Networking
1 3 (50.00%) Firewall
2 1 (16.67%) DKIM
2 1 (16.67%) DMARC
2 1 (16.67%) TCP/IP
General
1 1 (16.67%) Advertising
1 1 (16.67%) Social Skills
Miscellaneous
1 3 (50.00%) Driving Licence
Operating Systems
1 3 (50.00%) Windows
2 1 (16.67%) Windows Server
Processes & Methodologies
1 3 (50.00%) Customer Service
2 1 (16.67%) Digital Transformation Programme
2 1 (16.67%) Infrastructure Engineering
2 1 (16.67%) ITIL
2 1 (16.67%) Mathematics
2 1 (16.67%) Project Delivery
2 1 (16.67%) Security Monitoring
2 1 (16.67%) Ticket Management
Programming Languages
1 1 (16.67%) PowerShell
Qualifications
1 2 (33.33%) BPSS Clearance
2 1 (16.67%) Microsoft Certification
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 1 (16.67%) Active Directory
Systems Management
1 1 (16.67%) Microsoft Intune
Vendors
1 6 (100.00%) Microsoft
2 2 (33.33%) ConnectWise
2 2 (33.33%) Sophos