2nd Line Technical Support Jobs in England

Second Line Technical Support
UK > England

The median Second Line Technical Support salary in England is £33,500 per year, according to job vacancies posted during the 6 months leading to 6 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
6 May 2025
Same period 2024 Same period 2023
Rank 654 830 930
Rank change year-on-year +176 +100 +144
Permanent jobs requiring a 2nd Line Technical Support 14 14 18
As % of all permanent jobs advertised in England 0.030% 0.016% 0.020%
As % of the Job Titles category 0.033% 0.017% 0.021%
Number of salaries quoted 13 14 14
10th Percentile £26,400 £26,750 £25,638
25th Percentile £31,375 £26,938 £26,313
Median annual salary (50th Percentile) £33,500 £36,750 £27,250
Median % change year-on-year -8.84% +34.86% -7.63%
75th Percentile £37,500 £38,750 £32,938
90th Percentile £38,000 - £37,175
UK median annual salary £33,500 £30,000 £27,500
% change year-on-year +11.67% +9.09% -11.29%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 42,728 80,514 84,327
% of permanent jobs with a recognized job title 90.43% 94.48% 91.53%
Number of salaries quoted 24,644 60,209 53,453
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,415 £38,125 £45,000
Median annual salary (50th Percentile) £57,500 £53,500 £60,800
Median % change year-on-year +7.48% -12.01% +1.33%
75th Percentile £75,000 £71,915 £82,500
90th Percentile £97,500 £90,822 £100,000
UK median annual salary £57,500 £52,500 £60,000
% change year-on-year +9.52% -12.50% -

2nd Line Technical Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Technical Support in England

2nd Line Technical Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Technical Support in England.

Salary trend for 2nd Line Technical Support in England

2nd Line Technical Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Technical Support in England over the 6 months to 6 May 2025.

Salary histogram for 2nd Line Technical Support in England

2nd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support within the England region over the 6 months to 6 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +116 5 £38,000 +1.33% 1
South East - 4 £33,500 - 3
North of England +63 3 £26,000 -8.77% 1
Yorkshire - 2 £26,000 -
North West +10 1 £32,750 +14.91% 1
East of England - 1 - -
East Midlands - 1 £35,000 -
Midlands - 1 £35,000 -
2nd Line Technical Support
UK

2nd Line Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 6 May 2025, 2nd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Technical Support in the job title.

1 7 (50.00%) ITIL
2 6 (42.86%) Windows
2 6 (42.86%) Microsoft 365
3 5 (35.71%) Windows 10
3 5 (35.71%) Microsoft Intune
3 5 (35.71%) Active Directory
4 4 (28.57%) Microsoft
4 4 (28.57%) Problem-Solving
4 4 (28.57%) Social Skills
4 4 (28.57%) Customer Service
5 3 (21.43%) Commercial Awareness
5 3 (21.43%) CRM
6 2 (14.29%) Microsoft Exchange
6 2 (14.29%) SLA
6 2 (14.29%) CCNA
6 2 (14.29%) Cisco Certification
6 2 (14.29%) Microsoft Office
6 2 (14.29%) Windows Server
7 1 (7.14%) Collaborative Working
7 1 (7.14%) Mobile Device Management
7 1 (7.14%) IT Asset Management
7 1 (7.14%) Data Centre
7 1 (7.14%) ITIL Certification
7 1 (7.14%) Citrix
7 1 (7.14%) Cisco
7 1 (7.14%) VoIP
7 1 (7.14%) DNS
7 1 (7.14%) SharePoint
7 1 (7.14%) Client/Server
7 1 (7.14%) Firewall

2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) Microsoft Exchange
2 1 (7.14%) SharePoint
Applications
1 2 (14.29%) Microsoft Office
Cloud Services
1 6 (42.86%) Microsoft 365
2 1 (7.14%) Azure
Communications & Networking
1 1 (7.14%) DNS
1 1 (7.14%) Firewall
1 1 (7.14%) VoIP
General
1 4 (28.57%) Social Skills
Miscellaneous
1 1 (7.14%) Client/Server
1 1 (7.14%) CMDB
1 1 (7.14%) Data Centre
Operating Systems
1 6 (42.86%) Windows
2 5 (35.71%) Windows 10
3 2 (14.29%) Windows Server
Processes & Methodologies
1 7 (50.00%) ITIL
2 4 (28.57%) Customer Service
2 4 (28.57%) Problem-Solving
3 3 (21.43%) Commercial Awareness
3 3 (21.43%) CRM
4 1 (7.14%) Asset Management
4 1 (7.14%) Collaborative Working
4 1 (7.14%) IT Asset Management
4 1 (7.14%) Mobile Device Management
Qualifications
1 2 (14.29%) CCNA
1 2 (14.29%) Cisco Certification
2 1 (7.14%) ITIL Certification
Quality Assurance & Compliance
1 2 (14.29%) SLA
System Software
1 5 (35.71%) Active Directory
2 1 (7.14%) Hyper-V
Systems Management
1 5 (35.71%) Microsoft Intune
Vendors
1 4 (28.57%) Microsoft
2 1 (7.14%) Cisco
2 1 (7.14%) Citrix
2 1 (7.14%) VMware