Period
to 7 June 2020

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 7 June 2020 with a comparison to the same period in the previous 2 years.

Service Management
South East > Surrey
6 months to
7 Jun 2020
Same period 2019 Same period 2018
Rank 93 86 104
Rank change year-on-year -7 +18 +9
Permanent jobs citing Service Management 55 140 153
As % of all permanent jobs advertised in Surrey 2.39% 3.24% 2.94%
As % of the Processes & Methodologies category 2.62% 3.50% 3.27%
Number of salaries quoted 51 105 109
Median annual salary £60,000 £43,500 £50,000
Median salary % change year-on-year +37.93% -13.00% +42.86%
10th Percentile £25,000 £26,250 £28,250
90th Percentile £97,500 £72,000 £67,500
South East median annual salary £58,125 £50,000 £50,000
% change year-on-year +16.25% - +2.04%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 2,102 4,004 4,673
As % of all permanent IT jobs advertised in Surrey 91.27% 92.71% 89.88%
Number of salaries quoted 1,764 3,271 3,889
Median annual salary £55,000 £52,500 £47,500
Median salary % change year-on-year +4.76% +10.53% -
10th Percentile £31,250 £29,000 £29,750
90th Percentile £80,000 £77,500 £70,000
South East median annual salary £50,000 £50,000 £46,000
% change year-on-year - +8.70% +2.22%

Service Management
Job Vacancy Trend in Surrey

Job postings citing Service Management as a proportion of all IT jobs advertised in Surrey.

Job vacancy trend for Service Management in Surrey

Service Management
Salary Trend in Surrey

3-month moving average salary quoted in jobs citing Service Management in Surrey.

Salary trend for Service Management in Surrey

Service Management
Salary Histogram in Surrey

Salary distribution for jobs citing Service Management in Surrey over the 6 months to 7 June 2020.

Salary histogram for Service Management in Surrey

Service Management
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Surrey region over the 6 months to 7 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +9 26 £67,500 +58.82% 1
Epsom +14 5 £152,500 +134.62%
Reigate +12 3 £10,400 -76.89%
Dorking - 3 £23,000 -
Godalming +10 2 £60,000 +50.00%
Farnham - 2 £51,250 -
Camberley +18 1 £37,500 -21.05%
Tadworth -5 1 £82,500 -
Service Management
South East

For the 6 months to 7 June 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for Service Management.

1 28 (50.91%) ITSM
2 26 (47.27%) Service Delivery
3 20 (36.36%) ITIL
4 18 (32.73%) SLA
5 17 (30.91%) Incident Management
6 16 (29.09%) Analytical Skills
7 13 (23.64%) Problem-Solving
8 12 (21.82%) Continuous Improvement
9 11 (20.00%) PRINCE2
10 10 (18.18%) Windows
11 9 (16.36%) Project Management
11 9 (16.36%) Finance
11 9 (16.36%) High Availability
11 9 (16.36%) Coaching
12 8 (14.55%) Agile Software Development
13 7 (12.73%) ITIL Certification
13 7 (12.73%) Microsoft
13 7 (12.73%) Service Delivery Management
14 6 (10.91%) Mentoring
14 6 (10.91%) ISO/IEC 27001
14 6 (10.91%) PMP
15 5 (9.09%) PMI Certification
15 5 (9.09%) Active Directory
15 5 (9.09%) SAP
15 5 (9.09%) Degree
15 5 (9.09%) COBIT
15 5 (9.09%) Office 365
16 4 (7.27%) Cybersecurity
16 4 (7.27%) Unified Communications
16 4 (7.27%) Demand Management

Service Management
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (1.82%) Microsoft Office
Business Applications
1 3 (5.45%) Sage X3
2 1 (1.82%) Payment Gateway
Cloud Services
1 5 (9.09%) Office 365
2 3 (5.45%) Apigee
3 1 (1.82%) Apple Pay
3 1 (1.82%) Google Pay
Communications & Networking
1 4 (7.27%) LAN
1 4 (7.27%) Unified Communications
1 4 (7.27%) Wi-Fi
2 3 (5.45%) HTTP
3 2 (3.64%) Internet
3 2 (3.64%) VoIP
4 1 (1.82%) DHCP
4 1 (1.82%) DNS
4 1 (1.82%) Network Security
4 1 (1.82%) VLAN
4 1 (1.82%) VPN
4 1 (1.82%) WAN
Database & Business Intelligence
1 3 (5.45%) Informix
2 2 (3.64%) Oracle Reports
General
1 9 (16.36%) Finance
2 3 (5.45%) Retail
3 2 (3.64%) Public Sector
4 1 (1.82%) Automotive
Job Titles
1 14 (25.45%) Service Manager
2 11 (20.00%) IT Manager
2 11 (20.00%) IT Support
3 9 (16.36%) IT Services Manager
4 8 (14.55%) Delivery Manager
4 8 (14.55%) Service Delivery Manager
5 7 (12.73%) ITIL Manager
5 7 (12.73%) ITIL Service Manager
6 6 (10.91%) IT Support Manager
6 6 (10.91%) Support Manager
7 5 (9.09%) Project Manager
7 5 (9.09%) Service Support Manager
7 5 (9.09%) Support Engineer
8 4 (7.27%) 1st Line Engineer
8 4 (7.27%) 1st Line Support
8 4 (7.27%) 1st Line Support Engineer
8 4 (7.27%) Desktop Support
8 4 (7.27%) Head of Infrastructure
8 4 (7.27%) Head of Service Management
8 4 (7.27%) Senior Manager
Libraries, Frameworks & Software Standards
1 3 (5.45%) LDAP
1 3 (5.45%) OAuth
1 3 (5.45%) SAML
2 2 (3.64%) Middleware
3 1 (1.82%) Web Services
Miscellaneous
1 16 (29.09%) Analytical Skills
2 4 (7.27%) Data Centre
2 4 (7.27%) Virtual Team
3 3 (5.45%) Management Information System
3 3 (5.45%) Private Cloud
4 2 (3.64%) Self-Motivation
5 1 (1.82%) Contactless
5 1 (1.82%) EMV
5 1 (1.82%) Hybrid Cloud
5 1 (1.82%) IVR
5 1 (1.82%) Mobile Payment
Operating Systems
1 10 (18.18%) Windows
2 3 (5.45%) Windows Server
2 3 (5.45%) Windows Server 2008
3 2 (3.64%) Windows 10
3 2 (3.64%) Windows 7
3 2 (3.64%) Windows 8
Processes & Methodologies
1 28 (50.91%) ITSM
2 26 (47.27%) Service Delivery
3 20 (36.36%) ITIL
4 17 (30.91%) Incident Management
5 13 (23.64%) Problem-Solving
6 12 (21.82%) Continuous Improvement
7 11 (20.00%) PRINCE2
8 9 (16.36%) Coaching
8 9 (16.36%) High Availability
8 9 (16.36%) Project Management
9 8 (14.55%) Agile Software Development
10 7 (12.73%) Service Delivery Management
11 6 (10.91%) Mentoring
12 4 (7.27%) Business Continuity
12 4 (7.27%) Cybersecurity
12 4 (7.27%) Demand Management
12 4 (7.27%) Disaster Recovery
12 4 (7.27%) Identity Access Management
12 4 (7.27%) Scrum
13 3 (5.45%) ERP
Programming Languages
1 3 (5.45%) SQL
2 2 (3.64%) C
3 1 (1.82%) PowerShell
3 1 (1.82%) VB
3 1 (1.82%) VBScript
Qualifications
1 7 (12.73%) ITIL Certification
2 6 (10.91%) PMP
3 5 (9.09%) Degree
3 5 (9.09%) PMI Certification
4 2 (3.64%) CISA
4 2 (3.64%) CISSP
4 2 (3.64%) MBA
4 2 (3.64%) Microsoft Certification
4 2 (3.64%) PhD
4 2 (3.64%) PRINCE2 Practitioner
5 1 (1.82%) SC Cleared
5 1 (1.82%) Security Cleared
Quality Assurance & Compliance
1 18 (32.73%) SLA
2 6 (10.91%) ISO/IEC 27001
3 5 (9.09%) COBIT
4 3 (5.45%) NIST
5 2 (3.64%) ISO/IEC 20000
6 1 (1.82%) PCI DSS
System Software
1 5 (9.09%) Active Directory
2 2 (3.64%) VMware Infrastructure
3 1 (1.82%) BitLocker
Systems Management
1 3 (5.45%) CA Single Sign-On
1 3 (5.45%) Single Sign-On
2 2 (3.64%) SCCM
3 1 (1.82%) AirWatch
3 1 (1.82%) AppManager
Vendors
1 7 (12.73%) Microsoft
2 5 (9.09%) SAP
3 4 (7.27%) Cisco
3 4 (7.27%) Google
3 4 (7.27%) VMware
4 3 (5.45%) CA
4 3 (5.45%) Sage
4 3 (5.45%) Snow
5 2 (3.64%) Citrix
5 2 (3.64%) Dell
5 2 (3.64%) HP
5 2 (3.64%) Oracle
5 2 (3.64%) ServiceNow
6 1 (1.82%) Apple
6 1 (1.82%) Elavon
6 1 (1.82%) Ingenico
6 1 (1.82%) Ivanti
6 1 (1.82%) PayPal
6 1 (1.82%) VeriFone
6 1 (1.82%) WorldPay