Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
South East > Surrey
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 122 81 109
Rank change year-on-year -41 +28 +12
Permanent jobs citing Service Management 156 245 246
As % of all permanent IT jobs advertised in Surrey 2.50% 3.69% 2.87%
As % of the Processes & Methodologies category 2.81% 4.31% 3.30%
Number of salaries quoted 115 202 223
Surrey median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% -11.76%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £65,000 £63,675 £62,500
South East median annual salary £46,000 £46,500 £42,500
% change year-on-year -1.08% +9.41% -5.56%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 5551 5682 7460
As % of all permanent IT jobs advertised in Surrey 88.92% 85.69% 87.14%
Number of salaries quoted 4492 4760 6481
Surrey median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £29,750 £28,500 £26,250
90th Percentile £68,750 £70,000 £67,500
South East median annual salary £45,000 £45,000 £45,000

Service Management
Job Vacancy Trend in Surrey

Job postings citing Service Management as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for Service Management in Surrey

Service Management
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Surrey.

Salary trend for Service Management in Surrey

Service Management
Salary Histogram in Surrey

The salary distribution of IT jobs citing Service Management in Surrey over the 6 months to 21 November 2017.

Salary histogram for Service Management in Surrey

Service Management
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Surrey region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford -9 29 £35,000 -26.32% 4
Staines +18 26 £24,250 - 9
Woking -7 18 £40,000 +3.90% 2
Reigate -28 9 £45,000 +12.50%
Epsom +4 4 £30,000 -
Redhill +3 2 £67,500 +59.76%
Farnham -2 2 £31,500 +5.00% 2
Cobham -4 2 £36,500 -28.43%
Egham -18 2 £82,500 -
Leatherhead - 2 £40,000 - 1
Tadworth -1 1 - -
Horley - 1 £65,000 -
Service Management
South East

For the 6 months to 21 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Surrey region with a requirement for Service Management.

1 114 (73.08%) ITIL
2 65 (41.67%) ITSM
3 56 (35.90%) Microsoft
4 44 (28.21%) Windows
5 39 (25.00%) Management Information System
6 38 (24.36%) SQL
7 36 (23.08%) SQL Server
8 35 (22.44%) SLA
8 35 (22.44%) Active Directory
8 35 (22.44%) VMware
8 35 (22.44%) Continuous Improvement
9 31 (19.87%) Degree
9 31 (19.87%) PRINCE2
10 30 (19.23%) Project Management
10 30 (19.23%) Finance
10 30 (19.23%) ITIL V3
11 28 (17.95%) SCCM
11 28 (17.95%) VMware Infrastructure
11 28 (17.95%) Agile Software Development
11 28 (17.95%) Cisco
12 27 (17.31%) HP
12 27 (17.31%) Windows Server
13 25 (16.03%) Technical Architecture
13 25 (16.03%) Business Analysis
14 24 (15.38%) Information Security
14 24 (15.38%) ITIL Certification
14 24 (15.38%) Office 365
15 22 (14.10%) Service Delivery
16 21 (13.46%) Windows Server 2003
16 21 (13.46%) Stakeholder Engagement

Service Management
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.69%) MS Exchange
2 8 (5.13%) Exchange Server 2010
3 7 (4.49%) Liferay
4 6 (3.85%) SharePoint
5 3 (1.92%) Exchange Server 2007
5 3 (1.92%) OpenStack
6 2 (1.28%) BizTalk Server
7 1 (0.64%) Blackberry Enterprise Server
7 1 (0.64%) Exchange Server 2013
7 1 (0.64%) IBM Notes
7 1 (0.64%) Oracle SOA Suite
Applications
1 9 (5.77%) Microsoft Office
2 2 (1.28%) Microsoft Excel
2 2 (1.28%) Microsoft PowerPoint
2 2 (1.28%) Microsoft Project
2 2 (1.28%) MS Visio
Business Applications
1 2 (1.28%) Remedy ITSM
2 1 (0.64%) Maximo
Cloud Services
1 24 (15.38%) Office 365
2 19 (12.18%) Cloud Computing
3 6 (3.85%) Amazon AWS
3 6 (3.85%) Microsoft Azure
Communications & Networking
1 8 (5.13%) Firewall
1 8 (5.13%) LAN
1 8 (5.13%) WAN
2 5 (3.21%) SAN
2 5 (3.21%) VPN
3 3 (1.92%) DHCP
3 3 (1.92%) Skype
3 3 (1.92%) TCP/IP
3 3 (1.92%) Wi-Fi
4 2 (1.28%) Broadband
4 2 (1.28%) MPLS
4 2 (1.28%) Network Security
4 2 (1.28%) TACACS
4 2 (1.28%) VLAN
4 2 (1.28%) VoIP
4 2 (1.28%) Wireless
4 2 (1.28%) WLAN
5 1 (0.64%) DNS
5 1 (0.64%) SMS
5 1 (0.64%) SSL
Database & Business Intelligence
1 36 (23.08%) SQL Server
2 2 (1.28%) Data Warehouse
3 1 (0.64%) Oracle Database
3 1 (0.64%) Oracle Database 10g
3 1 (0.64%) Oracle Database 11g
3 1 (0.64%) Power BI
3 1 (0.64%) SQL Server 2005
3 1 (0.64%) SQL Server 2012
3 1 (0.64%) SQL Server 2016
Development Applications
1 7 (4.49%) Visual Studio
2 3 (1.92%) Jenkins
3 1 (0.64%) JIRA
3 1 (0.64%) NUnit
3 1 (0.64%) Subversion
3 1 (0.64%) TortoiseSVN
General
1 30 (19.23%) Finance
2 10 (6.41%) Telecoms
3 9 (5.77%) Marketing
4 7 (4.49%) Local Government
5 5 (3.21%) Banking
5 5 (3.21%) Legal
6 2 (1.28%) Back Office
7 1 (0.64%) Aerospace
7 1 (0.64%) Billing
7 1 (0.64%) Electronics
7 1 (0.64%) Manufacturing
Job Titles
1 27 (17.31%) Infrastructure Manager
2 20 (12.82%) Network Infrastructure Manager
2 20 (12.82%) Network Manager
3 18 (11.54%) Consultant
4 17 (10.90%) Service Manager
5 16 (10.26%) Analyst
6 13 (8.33%) Technical Consultant
7 12 (7.69%) Architect
7 12 (7.69%) IT Manager
8 10 (6.41%) 2nd Line Support
9 8 (5.13%) Administrator
9 8 (5.13%) Delivery Manager
9 8 (5.13%) IT Services Manager
9 8 (5.13%) Services Delivery Manager
10 7 (4.49%) Applications Support
10 7 (4.49%) Enterprise Architect
10 7 (4.49%) ITIL Manager
10 7 (4.49%) Product Manager
10 7 (4.49%) Project Manager
11 6 (3.85%) Support Engineer
Libraries, Frameworks & Software Standards
1 14 (8.97%) HTML
2 10 (6.41%) Web Services
3 8 (5.13%) .NET
3 8 (5.13%) CSS
4 7 (4.49%) .NET Framework
4 7 (4.49%) CSS3
4 7 (4.49%) HTML5
5 3 (1.92%) JSP
5 3 (1.92%) Velocity
6 2 (1.28%) RabbitMQ
6 2 (1.28%) RESTful
7 1 (0.64%) ADO.NET
7 1 (0.64%) ASP.NET
7 1 (0.64%) ASP.NET MVC
7 1 (0.64%) ASP.NET MVC 3
7 1 (0.64%) SOAP
7 1 (0.64%) WCF
7 1 (0.64%) WF
7 1 (0.64%) WinForms
7 1 (0.64%) XML
Miscellaneous
1 39 (25.00%) Management Information System
2 20 (12.82%) NHS
3 16 (10.26%) Computer Science
4 11 (7.05%) Data Centre
5 6 (3.85%) Enterprise Software
6 5 (3.21%) Blog
6 5 (3.21%) CMDB
6 5 (3.21%) Enterprise Storage
6 5 (3.21%) Hybrid Cloud
7 3 (1.92%) Analytical Skills
7 3 (1.92%) Blackberry
7 3 (1.92%) iSeries
8 2 (1.28%) AS400
8 2 (1.28%) Driving Licence
8 2 (1.28%) Fintech
8 2 (1.28%) iPad
8 2 (1.28%) iPhone
8 2 (1.28%) IVR
9 1 (0.64%) Mainframe
9 1 (0.64%) W3C
Operating Systems
1 44 (28.21%) Windows
2 27 (17.31%) Windows Server
3 21 (13.46%) Windows Server 2003
4 12 (7.69%) Windows Server 2008
5 11 (7.05%) Windows Server 2012
6 9 (5.77%) Linux
7 5 (3.21%) Red Hat Enterprise Linux
7 5 (3.21%) Windows 7
7 5 (3.21%) Windows XP
8 3 (1.92%) Windows 10
8 3 (1.92%) Windows 8
9 2 (1.28%) Windows Mobile
10 1 (0.64%) Unix
10 1 (0.64%) Windows 2000
Processes & Methodologies
1 114 (73.08%) ITIL
2 65 (41.67%) ITSM
3 35 (22.44%) Continuous Improvement
4 31 (19.87%) PRINCE2
5 30 (19.23%) ITIL V3
5 30 (19.23%) Project Management
6 28 (17.95%) Agile Software Development
7 25 (16.03%) Business Analysis
7 25 (16.03%) Technical Architecture
8 24 (15.38%) Information Security
9 22 (14.10%) Service Delivery
10 21 (13.46%) Stakeholder Engagement
11 20 (12.82%) BPMN
11 20 (12.82%) Enterprise Architecture
11 20 (12.82%) RUP
11 20 (12.82%) Systems Analysis
11 20 (12.82%) TOGAF
11 20 (12.82%) UML
12 19 (12.18%) Change Management
12 19 (12.18%) IT Governance
Programming Languages
1 38 (24.36%) SQL
2 9 (5.77%) Python
3 8 (5.13%) C#
3 8 (5.13%) JavaScript
4 7 (4.49%) Bash Shell
4 7 (4.49%) Java
4 7 (4.49%) PHP
4 7 (4.49%) Shell Script
4 7 (4.49%) VB.NET
5 3 (1.92%) PL/SQL
5 3 (1.92%) T-SQL
6 2 (1.28%) R
7 1 (0.64%) C
7 1 (0.64%) PowerShell
Qualifications
1 31 (19.87%) Degree
2 24 (15.38%) ITIL Certification
3 18 (11.54%) APMP
3 18 (11.54%) Security Cleared
4 7 (4.49%) Microsoft Certification
5 6 (3.85%) PMI Certification
5 6 (3.85%) PMP
5 6 (3.85%) PRINCE2 Practitioner
6 5 (3.21%) CISSP
7 4 (2.56%) MCSA
8 3 (1.92%) CCNA
8 3 (1.92%) Cisco Certification
8 3 (1.92%) MCP
9 2 (1.28%) Computer Science Degree
9 2 (1.28%) LPIC
9 2 (1.28%) Postgraduate
10 1 (0.64%) HND
10 1 (0.64%) ISTQB
10 1 (0.64%) ITIL Foundation Certificate
10 1 (0.64%) Master's Degree
Quality Assurance & Compliance
1 35 (22.44%) SLA
2 20 (12.82%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 10 (6.41%) QA
4 2 (1.28%) ISO/IEC 20000
4 2 (1.28%) ISO/IEC 27001
5 1 (0.64%) GDPR
5 1 (0.64%) ISO 9001
5 1 (0.64%) PMBOK
5 1 (0.64%) PMO
System Software
1 35 (22.44%) Active Directory
2 28 (17.95%) VMware Infrastructure
3 19 (12.18%) vSphere
4 5 (3.21%) Hyper-V
5 4 (2.56%) BitLocker
5 4 (2.56%) Virtual Servers
6 3 (1.92%) Docker
7 2 (1.28%) Terminal Services
8 1 (0.64%) BlackBerry Internet Service
Systems Management
1 28 (17.95%) SCCM
2 3 (1.92%) Ansible
2 3 (1.92%) AppManager
3 2 (1.28%) SolarWinds Orion
4 1 (0.64%) Microsoft Data Protection Manager
Vendors
1 56 (35.90%) Microsoft
2 35 (22.44%) VMware
3 28 (17.95%) Cisco
4 27 (17.31%) HP
5 8 (5.13%) Oracle
5 8 (5.13%) ServiceNow
6 7 (4.49%) CA
7 6 (3.85%) NetApp
8 5 (3.21%) 3PAR
8 5 (3.21%) Red Hat
9 3 (1.92%) Citrix
9 3 (1.92%) Snow
9 3 (1.92%) SolarWinds
10 2 (1.28%) Genesys
10 2 (1.28%) IBM
10 2 (1.28%) LANDesk
10 2 (1.28%) Remedy
11 1 (0.64%) Avaya
11 1 (0.64%) Dell
11 1 (0.64%) Lotus