Period
to 17 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
South East > Surrey
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 104 125 83
Rank change year-on-year +21 -42 +27
Permanent jobs citing Service Management 136 149 247
As % of all permanent IT jobs advertised in Surrey 2.74% 2.40% 3.68%
As % of the Processes & Methodologies category 3.03% 2.65% 4.20%
Number of salaries quoted 88 111 204
Surrey median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £27,750 £26,250 £26,250
90th Percentile £62,875 £65,000 £63,525
South East median annual salary £45,000 £46,000 £47,500
% change year-on-year -2.17% -3.16% +11.76%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 4,487 5,617 5,881
As % of all permanent IT jobs advertised in Surrey 90.35% 90.48% 87.66%
Number of salaries quoted 3,766 4,545 4,938
Surrey median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,125 £29,750 £28,250
90th Percentile £73,750 £68,500 £70,000
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

Service Management
Job Vacancy Trend in Surrey

Job postings citing Service Management as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for Service Management in Surrey

Service Management
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Surrey.

Salary trend for Service Management in Surrey

Service Management
Salary Histogram in Surrey

The salary distribution of IT jobs citing Service Management in Surrey over the 6 months to 17 November 2018.

Salary histogram for Service Management in Surrey

Service Management
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Surrey region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +42 69 £33,000 -5.71% 3
Woking +12 11 £31,000 -22.50%
Egham +42 7 £46,000 -44.24%
Reigate +8 7 £32,500 -27.78% 4
Sunbury-on-Thames - 6 £53,500 -
Camberley - 5 £60,000 - 3
Staines -6 4 £52,000 +114.43% 1
Chertsey - 3 £62,500 - 1
Redhill +13 1 - -
Epsom +1 1 £45,000 +50.00% 1
Farnham -19 1 £37,500 +19.05% 1
Caterham - 1 £42,500 -
Service Management
South East

For the 6 months to 17 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for Service Management.

1 110 (80.88%) ITIL
2 59 (43.38%) Management Information System
3 52 (38.24%) Agile Software Development
4 50 (36.76%) Degree
5 48 (35.29%) Project Management
6 46 (33.82%) ITSM
6 46 (33.82%) Business Analysis
7 44 (32.35%) Systems Analysis
7 44 (32.35%) PRINCE2
8 43 (31.62%) Information Security
9 39 (28.68%) Enterprise Architecture
9 39 (28.68%) Security Cleared
9 39 (28.68%) Stakeholder Engagement
9 39 (28.68%) Self-Motivation
10 38 (27.94%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 38 (27.94%) UML
10 38 (27.94%) Security Architecture
10 38 (27.94%) BPMN
10 38 (27.94%) TOGAF
11 34 (25.00%) Windows
12 33 (24.26%) MODAF
12 33 (24.26%) Technical Architecture
13 27 (19.85%) Microsoft
14 26 (19.12%) Finance
15 25 (18.38%) Windows Server
16 24 (17.65%) Cyber Essentials
16 24 (17.65%) ISO/IEC 27001
17 22 (16.18%) Scrum
17 22 (16.18%) Active Directory
18 21 (15.44%) SLA

Service Management
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (8.09%) IIS
2 10 (7.35%) BizTalk Server
3 3 (2.21%) IBM Domino
3 3 (2.21%) MS Exchange
3 3 (2.21%) SharePoint
4 1 (0.74%) Apache
4 1 (0.74%) Drupal
4 1 (0.74%) IBM HTTP Server
4 1 (0.74%) JBoss
4 1 (0.74%) Tomcat
4 1 (0.74%) WebLogic
4 1 (0.74%) WebSphere
4 1 (0.74%) WebSphere Application Server
Applications
1 17 (12.50%) Microsoft Office
2 5 (3.68%) Microsoft Excel
3 1 (0.74%) Spreadsheet
Business Applications
1 5 (3.68%) Salesforce.com CRM
2 2 (1.47%) Remedy ITSM
Cloud Services
1 15 (11.03%) Office 365
2 14 (10.29%) Microsoft Azure
3 4 (2.94%) Amazon AWS
4 1 (0.74%) Amazon EC2
4 1 (0.74%) Amazon ELB
4 1 (0.74%) Amazon S3
4 1 (0.74%) AWS CloudFormation
4 1 (0.74%) Cloud Computing
4 1 (0.74%) Virtual Private Cloud
Communications & Networking
1 20 (14.71%) Firewall
1 20 (14.71%) LAN
1 20 (14.71%) WAN
2 19 (13.97%) DHCP
3 16 (11.76%) Wireless
4 15 (11.03%) TCP/IP
5 13 (9.56%) SAN
5 13 (9.56%) VLAN
6 11 (8.09%) MPLS
6 11 (8.09%) WLAN
7 10 (7.35%) DNS
7 10 (7.35%) Network Security
8 9 (6.62%) VPN
9 4 (2.94%) Unified Communications
10 3 (2.21%) HTTPS
10 3 (2.21%) Internet
10 3 (2.21%) Reverse Proxy
10 3 (2.21%) Wi-Fi
11 2 (1.47%) Cisco ASA
11 2 (1.47%) Ethernet
Database & Business Intelligence
1 17 (12.50%) SQL Server
2 11 (8.09%) BusinessObjects
3 8 (5.88%) Data Warehouse
4 6 (4.41%) SQL Server Reporting Services
5 5 (3.68%) BusinessObjects Business Intelligence
5 5 (3.68%) Power BI
6 3 (2.21%) MS Access
6 3 (2.21%) SQL Server 2000
7 2 (1.47%) RDBMS
7 2 (1.47%) Relational Database
7 2 (1.47%) SQL Server Analysis Services
7 2 (1.47%) SQL Server Integration Services
8 1 (0.74%) Amazon RDS
8 1 (0.74%) Data Mining
8 1 (0.74%) MySQL
Development Applications
1 7 (5.15%) Team Foundation Server
2 2 (1.47%) Eclipse
3 1 (0.74%) Atlassian Bamboo
3 1 (0.74%) Jenkins
3 1 (0.74%) JIRA
General
1 26 (19.12%) Finance
2 11 (8.09%) Telecoms
3 6 (4.41%) Local Government
4 4 (2.94%) Banking
4 4 (2.94%) Retail
5 3 (2.21%) Korean Language
6 2 (1.47%) Legal
7 1 (0.74%) Back Office
7 1 (0.74%) Financial Institution
7 1 (0.74%) Publishing
Job Titles
1 39 (28.68%) Analyst
2 25 (18.38%) Architect
3 19 (13.97%) Support Analyst
4 17 (12.50%) Consultant
5 12 (8.82%) Technical Architect
5 12 (8.82%) Technical Consultant
6 11 (8.09%) 3rd Line Support
6 11 (8.09%) Project Manager
7 9 (6.62%) 3rd Line Support Analyst
7 9 (6.62%) 3rd Line Technical Support
7 9 (6.62%) Enterprise Architect
7 9 (6.62%) IT Manager
7 9 (6.62%) Technical Analyst
7 9 (6.62%) Technical Support
7 9 (6.62%) Technical Support Analyst
8 8 (5.88%) Applications Support
8 8 (5.88%) Applications Support Analyst
8 8 (5.88%) IT Project Manager
9 7 (5.15%) Release Analyst
10 6 (4.41%) Report Analyst
Libraries, Frameworks & Software Standards
1 10 (7.35%) RabbitMQ
2 9 (6.62%) .NET
2 9 (6.62%) CSS
2 9 (6.62%) HTML
3 7 (5.15%) .NET Framework
4 2 (1.47%) XML
5 1 (0.74%) Elastic Stack
5 1 (0.74%) J2EE
5 1 (0.74%) Java EE
5 1 (0.74%) jQuery
5 1 (0.74%) LAMP
5 1 (0.74%) Middleware
Miscellaneous
1 59 (43.38%) Management Information System
2 39 (28.68%) Self-Motivation
3 16 (11.76%) Data Centre
4 12 (8.82%) CMDB
5 8 (5.88%) Virtual Team
6 7 (5.15%) NHS
7 6 (4.41%) Data Structures
7 6 (4.41%) Reinsurance
8 5 (3.68%) Analytical Skills
9 4 (2.94%) Handset
10 3 (2.21%) Driving Licence
11 2 (1.47%) Computer Science
12 1 (0.74%) Fintech
12 1 (0.74%) Linux Command Line
12 1 (0.74%) Replication
Operating Systems
1 34 (25.00%) Windows
2 25 (18.38%) Windows Server
3 18 (13.24%) Linux
4 14 (10.29%) Windows Server 2008
5 11 (8.09%) Windows Server 2012
6 8 (5.88%) Apple iOS
7 4 (2.94%) Unix
8 3 (2.21%) Windows 10
8 3 (2.21%) Windows XP
9 2 (1.47%) Windows 7
10 1 (0.74%) Solaris
Processes & Methodologies
1 110 (80.88%) ITIL
2 52 (38.24%) Agile Software Development
3 48 (35.29%) Project Management
4 46 (33.82%) Business Analysis
4 46 (33.82%) ITSM
5 44 (32.35%) PRINCE2
5 44 (32.35%) Systems Analysis
6 43 (31.62%) Information Security
7 39 (28.68%) Enterprise Architecture
7 39 (28.68%) Stakeholder Engagement
8 38 (27.94%) BPMN
8 38 (27.94%) Security Architecture
8 38 (27.94%) TOGAF
8 38 (27.94%) UML
9 33 (24.26%) MODAF
9 33 (24.26%) Technical Architecture
10 22 (16.18%) Scrum
11 21 (15.44%) DSDM
11 21 (15.44%) Scaled Agile Framework
12 19 (13.97%) Cybersecurity
Programming Languages
1 20 (14.71%) SQL
2 9 (6.62%) JavaScript
3 7 (5.15%) PowerShell
4 6 (4.41%) T-SQL
5 1 (0.74%) PHP
5 1 (0.74%) Python
Qualifications
1 50 (36.76%) Degree
2 39 (28.68%) Security Cleared
3 19 (13.97%) APMP
4 14 (10.29%) ITIL Certification
5 13 (9.56%) Cisco Certification
6 11 (8.09%) CCNA
6 11 (8.09%) Microsoft Certification
7 10 (7.35%) LPIC
7 10 (7.35%) MCP
7 10 (7.35%) MCSA
8 3 (2.21%) PMI Certification
8 3 (2.21%) PMP
8 3 (2.21%) Postgraduate
9 2 (1.47%) CCNP
9 2 (1.47%) CCSA
9 2 (1.47%) CEH
9 2 (1.47%) CISSP
9 2 (1.47%) CompTIA Security+
9 2 (1.47%) Computer Science Degree
10 1 (0.74%) Network+ Certification
Quality Assurance & Compliance
1 38 (27.94%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 24 (17.65%) Cyber Essentials
2 24 (17.65%) ISO/IEC 27001
3 21 (15.44%) SLA
4 5 (3.68%) COBIT
4 5 (3.68%) GDPR
5 4 (2.94%) ISO/IEC 20000
6 1 (0.74%) QA
System Software
1 22 (16.18%) Active Directory
2 21 (15.44%) VMware Infrastructure
3 17 (12.50%) Hyper-V
4 3 (2.21%) Firmware
5 1 (0.74%) Docker
5 1 (0.74%) ProxySG
5 1 (0.74%) Sendmail
5 1 (0.74%) Terminal Services
5 1 (0.74%) VMware ESXi
5 1 (0.74%) vSphere
Systems Management
1 3 (2.21%) Perfmon
1 3 (2.21%) SCOM
1 3 (2.21%) Systems Management Server (SMS)
1 3 (2.21%) WSUS
2 2 (1.47%) Kubernetes
2 2 (1.47%) ZABBIX
3 1 (0.74%) Ansible
3 1 (0.74%) Opscode Chef
3 1 (0.74%) SolarWinds Orion
3 1 (0.74%) Terraform
3 1 (0.74%) vRealize Orchestrator
Vendors
1 27 (19.85%) Microsoft
2 21 (15.44%) VMware
3 14 (10.29%) Citrix
4 12 (8.82%) Cisco
5 11 (8.09%) Apple
5 11 (8.09%) ServiceNow
6 6 (4.41%) Cognos
6 6 (4.41%) Tableau
7 5 (3.68%) Salesforce.com
7 5 (3.68%) Workday
8 4 (2.94%) CA
8 4 (2.94%) Juniper
8 4 (2.94%) McAfee
8 4 (2.94%) Wyse
9 3 (2.21%) CheckPoint
9 3 (2.21%) Lotus
9 3 (2.21%) Oracle
10 2 (1.47%) BMC
10 2 (1.47%) Red Hat
10 2 (1.47%) Remedy