Period
to 21 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
South East > Surrey
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 78 76 93
Rank change year-on-year -2 +17 +15
Permanent jobs citing Service Management 227 213 268
As % of all permanent IT jobs advertised in Surrey 3.86% 3.65% 3.35%
As % of the Processes & Methodologies category 4.37% 4.30% 3.81%
Number of salaries quoted 178 170 247
Surrey median annual salary £45,000 £40,000 £33,500
Median salary % change year-on-year +12.50% +19.40% -25.56%
10th Percentile £26,750 £24,325 £23,625
90th Percentile £66,250 £63,750 £71,250
South East median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 5,193 4,951 7,032
As % of all permanent IT jobs advertised in Surrey 88.35% 84.88% 87.89%
Number of salaries quoted 4,274 4,072 6,112
Surrey median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £28,500 £28,250 £26,000
90th Percentile £67,500 £70,000 £67,500
South East median annual salary £45,000 £45,000 £45,000

Service Management
Job Vacancy Trend in Surrey

Job postings citing Service Management as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for Service Management in Surrey

Service Management
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Surrey.

Salary trend for Service Management in Surrey

Service Management
Salary Histogram in Surrey

The salary distribution of IT jobs citing Service Management in Surrey over the 6 months to 21 February 2018.

Salary histogram for Service Management in Surrey

Service Management
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Surrey region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staines +20 35 £25,000 -33.33% 2
Guildford -22 31 £35,000 -26.32% 1
Woking -7 22 £40,000 +23.08%
Reigate -18 14 £48,750 +153.25%
Redhill - 11 £60,000 - 1
Egham -17 7 £45,500 -
Epsom -6 6 £30,000 - 1
Leatherhead +11 2 - - 1
Tadworth - 1 - -
Horley - 1 £90,000 - 1
Service Management
South East

For the 6 months to 21 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for Service Management.

1 156 (68.72%) ITIL
2 118 (51.98%) ITSM
3 100 (44.05%) Microsoft
4 82 (36.12%) Windows
5 73 (32.16%) SQL
6 67 (29.52%) Active Directory
7 55 (24.23%) SQL Server
8 51 (22.47%) SLA
8 51 (22.47%) VMware
8 51 (22.47%) Windows Server
9 49 (21.59%) Management Information System
10 46 (20.26%) HP
11 45 (19.82%) Cisco
12 44 (19.38%) SCCM
13 43 (18.94%) VMware Infrastructure
14 39 (17.18%) Project Management
15 38 (16.74%) Service Delivery
16 37 (16.30%) HTML
17 36 (15.86%) Continuous Improvement
18 35 (15.42%) Office 365
18 35 (15.42%) Finance
19 32 (14.10%) Problem Management
20 30 (13.22%) Windows Server 2003
21 28 (12.33%) IT Governance
21 28 (12.33%) ServiceNow
22 27 (11.89%) Degree
22 27 (11.89%) Business Analysis
23 26 (11.45%) ITIL Certification
23 26 (11.45%) JavaScript
23 26 (11.45%) Linux

Service Management
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (6.61%) MS Exchange
2 13 (5.73%) Liferay
3 10 (4.41%) Exchange Server 2010
3 10 (4.41%) SharePoint
4 4 (1.76%) Exchange Server 2007
5 3 (1.32%) IIS
5 3 (1.32%) OpenStack
5 3 (1.32%) WebLogic
6 2 (0.88%) Exchange Server 2013
7 1 (0.44%) Blackberry Enterprise Server
7 1 (0.44%) Drupal
7 1 (0.44%) IBM Notes
7 1 (0.44%) Oracle SOA Suite
Applications
1 10 (4.41%) Microsoft Office
2 7 (3.08%) Microsoft Excel
2 7 (3.08%) Microsoft PowerPoint
3 1 (0.44%) Microsoft Project
3 1 (0.44%) MS Visio
Business Applications
1 16 (7.05%) Remedy ITSM
2 1 (0.44%) Dynamics CRM
2 1 (0.44%) Maximo
Cloud Services
1 35 (15.42%) Office 365
2 26 (11.45%) Cloud Computing
3 19 (8.37%) Amazon AWS
4 13 (5.73%) Microsoft Azure
5 6 (2.64%) Amazon CloudWatch
5 6 (2.64%) AWS CloudTrail
5 6 (2.64%) IaaS
6 5 (2.20%) PaaS
7 4 (1.76%) SaaS
8 1 (0.44%) Amazon EC2
8 1 (0.44%) Amazon ELB
8 1 (0.44%) Amazon S3
8 1 (0.44%) AWS CloudFormation
8 1 (0.44%) Dynamics 365
8 1 (0.44%) Virtual Private Cloud
Communications & Networking
1 24 (10.57%) LAN
1 24 (10.57%) WAN
2 20 (8.81%) DHCP
2 20 (8.81%) DNS
3 17 (7.49%) Firewall
4 13 (5.73%) TCP/IP
5 9 (3.96%) Broadband
5 9 (3.96%) VoIP
6 7 (3.08%) Remote Desktop
7 6 (2.64%) ICMP
7 6 (2.64%) OSPF
7 6 (2.64%) SNMP
7 6 (2.64%) VPN
7 6 (2.64%) Wireless
8 5 (2.20%) SAN
9 3 (1.32%) Skype
9 3 (1.32%) SSL
9 3 (1.32%) Wi-Fi
10 2 (0.88%) TACACS
11 1 (0.44%) SMS
Database & Business Intelligence
1 55 (24.23%) SQL Server
2 6 (2.64%) Data Warehouse
3 3 (1.32%) Azure SQL Database
3 3 (1.32%) SQL Server Reporting Services
4 2 (0.88%) SQL Server Integration Services
5 1 (0.44%) Amazon RDS
5 1 (0.44%) Oracle Database
5 1 (0.44%) Oracle Database 10g
5 1 (0.44%) Oracle Database 11g
5 1 (0.44%) SQL Server 2005
5 1 (0.44%) SQL Server 2012
5 1 (0.44%) SQL Server 2016
Development Applications
1 12 (5.29%) Visual Studio
2 9 (3.96%) Jenkins
3 7 (3.08%) Subversion
4 6 (2.64%) Git (software)
4 6 (2.64%) Team Foundation Server
4 6 (2.64%) TeamCity
5 2 (0.88%) JIRA
6 1 (0.44%) NUnit
6 1 (0.44%) TortoiseSVN
General
1 35 (15.42%) Finance
2 15 (6.61%) Telecoms
3 10 (4.41%) Marketing
4 5 (2.20%) Legal
5 4 (1.76%) Banking
6 2 (0.88%) Back Office
6 2 (0.88%) Billing
7 1 (0.44%) Advertising
7 1 (0.44%) Electronics
Job Titles
1 41 (18.06%) Infrastructure Manager
2 34 (14.98%) Analyst
3 31 (13.66%) Applications Support
4 27 (11.89%) Network Infrastructure Manager
4 27 (11.89%) Network Manager
5 23 (10.13%) IT Manager
6 19 (8.37%) Support Analyst
7 18 (7.93%) Systems Engineer
8 17 (7.49%) Applications Support Analyst
8 17 (7.49%) Service Manager
8 17 (7.49%) Support Engineer
9 16 (7.05%) Architect
10 15 (6.61%) Developer
11 13 (5.73%) Consultant
12 12 (5.29%) C# Developer
13 11 (4.85%) 2nd Line Support
13 11 (4.85%) Administrator
13 11 (4.85%) IT Services Manager
13 11 (4.85%) Solutions Architect
13 11 (4.85%) Technical Consultant
Libraries, Frameworks & Software Standards
1 37 (16.30%) HTML
2 26 (11.45%) CSS
3 20 (8.81%) .NET
4 16 (7.05%) HTML5
5 15 (6.61%) Web Services
6 13 (5.73%) CSS3
7 12 (5.29%) .NET Framework
8 6 (2.64%) REST
9 5 (2.20%) WinForms
10 4 (1.76%) ASP.NET
11 3 (1.32%) AngularJS
11 3 (1.32%) Ember.js
11 3 (1.32%) J2EE
11 3 (1.32%) jQuery
11 3 (1.32%) JSP
11 3 (1.32%) Node.js
11 3 (1.32%) Spring
11 3 (1.32%) Spring Boot
11 3 (1.32%) Spring Security
11 3 (1.32%) Velocity
Miscellaneous
1 49 (21.59%) Management Information System
2 16 (7.05%) NHS
3 15 (6.61%) Enterprise Storage
4 11 (4.85%) Driving Licence
4 11 (4.85%) Hybrid Cloud
5 10 (4.41%) CMDB
6 9 (3.96%) Analytical Skills
7 7 (3.08%) Computer Science
8 6 (2.64%) Data Centre
9 5 (2.20%) Blog
10 4 (1.76%) Virtual Team
11 3 (1.32%) Blackberry
11 3 (1.32%) Enterprise Software
11 3 (1.32%) iSeries
12 2 (0.88%) AS400
12 2 (0.88%) iPad
12 2 (0.88%) iPhone
13 1 (0.44%) IVR
13 1 (0.44%) Robotics
13 1 (0.44%) Smart Meter
Operating Systems
1 82 (36.12%) Windows
2 51 (22.47%) Windows Server
3 30 (13.22%) Windows Server 2003
4 26 (11.45%) Linux
5 13 (5.73%) Windows Server 2008
6 12 (5.29%) Windows Server 2012
7 11 (4.85%) Red Hat Enterprise Linux
8 9 (3.96%) Windows 7
9 8 (3.52%) Unix
10 6 (2.64%) Windows 10
10 6 (2.64%) Windows XP
11 3 (1.32%) Windows 8
12 2 (0.88%) Windows Mobile
13 1 (0.44%) Windows 2000
Processes & Methodologies
1 156 (68.72%) ITIL
2 118 (51.98%) ITSM
3 39 (17.18%) Project Management
4 38 (16.74%) Service Delivery
5 36 (15.86%) Continuous Improvement
6 32 (14.10%) Problem Management
7 28 (12.33%) IT Governance
8 27 (11.89%) Business Analysis
9 26 (11.45%) Cybersecurity
9 26 (11.45%) DevOps
9 26 (11.45%) Infrastructure Management
9 26 (11.45%) ITIL V3
9 26 (11.45%) PRINCE2
10 24 (10.57%) Agile Software Development
10 24 (10.57%) Change Management
10 24 (10.57%) Enterprise Architecture
11 22 (9.69%) TOGAF
12 21 (9.25%) Stakeholder Management
13 20 (8.81%) Information Security
13 20 (8.81%) Product Management
Programming Languages
1 73 (32.16%) SQL
2 26 (11.45%) JavaScript
3 20 (8.81%) C#
4 16 (7.05%) Java
4 16 (7.05%) Shell Script
4 16 (7.05%) VB.NET
5 13 (5.73%) Bash Shell
5 13 (5.73%) PHP
5 13 (5.73%) Python
6 6 (2.64%) PowerShell
7 4 (1.76%) PL/SQL
8 2 (0.88%) T-SQL
9 1 (0.44%) C
9 1 (0.44%) VB
9 1 (0.44%) VBScript
Qualifications
1 27 (11.89%) Degree
2 26 (11.45%) ITIL Certification
3 22 (9.69%) APMP
4 14 (6.17%) Security Cleared
5 7 (3.08%) Computer Science Degree
6 6 (2.64%) Master's Degree
7 5 (2.20%) Microsoft Certification
7 5 (2.20%) PMI Certification
7 5 (2.20%) PMP
7 5 (2.20%) PRINCE2 Practitioner
8 4 (1.76%) CISSP
8 4 (1.76%) MCP
9 2 (0.88%) MCSA
9 2 (0.88%) Postgraduate
10 1 (0.44%) CCNA
10 1 (0.44%) Cisco Certification
10 1 (0.44%) HND
10 1 (0.44%) ISEB
10 1 (0.44%) ISTQB
10 1 (0.44%) PRINCE2 Certification
Quality Assurance & Compliance
1 51 (22.47%) SLA
2 16 (7.05%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 15 (6.61%) QA
4 7 (3.08%) ISO/IEC 27001
5 5 (2.20%) Cyber Essentials
6 2 (0.88%) ISO/IEC 20000
7 1 (0.44%) GDPR
7 1 (0.44%) ISO 9001
7 1 (0.44%) PMBOK
7 1 (0.44%) PMO
System Software
1 67 (29.52%) Active Directory
2 43 (18.94%) VMware Infrastructure
3 26 (11.45%) vSphere
4 17 (7.49%) Hyper-V
5 9 (3.96%) Terminal Services
6 5 (2.20%) BitLocker
6 5 (2.20%) Virtual Servers
7 4 (1.76%) Docker
8 1 (0.44%) BlackBerry Internet Service
Systems Management
1 44 (19.38%) SCCM
2 13 (5.73%) Single Sign-On
3 12 (5.29%) OpenView
4 9 (3.96%) SolarWinds Orion
5 8 (3.52%) SCOM
5 8 (3.52%) SCOrch
6 6 (2.64%) HP SiteScope
6 6 (2.64%) Nagios
6 6 (2.64%) Tivoli
7 3 (1.32%) Ansible
7 3 (1.32%) AppManager
7 3 (1.32%) CA Wily
7 3 (1.32%) Microsoft Data Protection Manager
8 1 (0.44%) Kubernetes
8 1 (0.44%) Opscode Chef
8 1 (0.44%) Systems Management Server (SMS)
8 1 (0.44%) Terraform
8 1 (0.44%) ZABBIX
Vendors
1 100 (44.05%) Microsoft
2 51 (22.47%) VMware
3 46 (20.26%) HP
4 45 (19.82%) Cisco
5 28 (12.33%) ServiceNow
6 21 (9.25%) Oracle
7 18 (7.93%) Remedy
8 14 (6.17%) NetApp
9 11 (4.85%) 3PAR
9 11 (4.85%) Red Hat
10 10 (4.41%) SolarWinds
11 9 (3.96%) AppDynamics
11 9 (3.96%) CA
12 8 (3.52%) IBM
13 6 (2.64%) Atlassian
13 6 (2.64%) BMC
13 6 (2.64%) Cognizant
13 6 (2.64%) NetScout
13 6 (2.64%) Perforce
13 6 (2.64%) SAP