2nd Line Technical Support Analyst Jobs

Second Line Technical Support Analyst
UK

The median Second Line Technical Support Analyst salary in the UK is £33,875 per year, according to job vacancies posted during the 6 months leading to 5 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
5 May 2025		 Same period 2024 Same period 2023
Rank 679 910 960
Rank change year-on-year +231 +50 +245
Permanent jobs requiring a 2nd Line Technical Support Analyst 8 4 5
As % of all permanent jobs advertised in the UK 0.015% 0.004% 0.005%
As % of the Job Titles category 0.017% 0.004% 0.005%
Number of salaries quoted 8 1 3
10th Percentile £25,500 - -
25th Percentile £29,906 - -
Median annual salary (50th Percentile) £33,875 £36,000 £33,500
Median % change year-on-year -5.90% +7.46% -10.67%
75th Percentile £38,000 - £36,125
90th Percentile £39,725 - £37,700
UK excluding London median annual salary £26,000 - £33,500
% change year-on-year - - -10.67%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 47,606 93,229 94,684
% of permanent jobs with a recognized job title 90.38% 94.63% 91.53%
Number of salaries quoted 27,326 66,845 59,589
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,000 £38,500 £45,000
Median annual salary (50th Percentile) £57,500 £52,500 £60,000
Median % change year-on-year +9.52% -12.50% -
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK excluding London median annual salary £52,000 £50,000 £53,000
% change year-on-year +4.00% -5.66% +6.00%

2nd Line Technical Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Technical Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Technical Support Analyst in the UK

2nd Line Technical Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Technical Support Analyst.

Salary trend for 2nd Line Technical Support Analyst in the UK

2nd Line Technical Support Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Technical Support Analyst over the 6 months to 5 May 2025.

Salary histogram for 2nd Line Technical Support Analyst in the UK

2nd Line Technical Support Analyst
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support Analyst within the UK over the 6 months to 5 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England +193 8 £33,875 -5.90% 3
London +109 5 £38,000 +5.56%
UK excluding London - 3 £26,000 - 3
North of England - 3 £26,000 - 2
Yorkshire - 2 £26,000 -
North West - 1 £32,750 - 2

2nd Line Technical Support Analyst Skill Set
Top 23 Co-occurring Skills and Capabilities

For the 6 months to 5 May 2025, 2nd Line Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Technical Support Analyst in the job title.

1 7 (87.50%) ITIL
2 5 (62.50%) Microsoft 365
2 5 (62.50%) Microsoft Intune
2 5 (62.50%) Windows
3 4 (50.00%) Windows 10
4 3 (37.50%) Active Directory
4 3 (37.50%) Social Skills
5 2 (25.00%) SLA
5 2 (25.00%) Microsoft
5 2 (25.00%) CCNA
5 2 (25.00%) Microsoft Exchange
5 2 (25.00%) Cisco Certification
5 2 (25.00%) Microsoft Office
6 1 (12.50%) Asset Management
6 1 (12.50%) CMDB
6 1 (12.50%) IT Asset Management
6 1 (12.50%) Azure
6 1 (12.50%) ITIL Certification
6 1 (12.50%) VMware
6 1 (12.50%) VoIP
6 1 (12.50%) SharePoint
6 1 (12.50%) Citrix
6 1 (12.50%) Windows Server

2nd Line Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (25.00%) Microsoft Exchange
2 1 (12.50%) SharePoint
Applications
1 2 (25.00%) Microsoft Office
Cloud Services
1 5 (62.50%) Microsoft 365
2 1 (12.50%) Azure
Communications & Networking
1 1 (12.50%) VoIP
General
1 3 (37.50%) Social Skills
Miscellaneous
1 1 (12.50%) CMDB
Operating Systems
1 5 (62.50%) Windows
2 4 (50.00%) Windows 10
3 1 (12.50%) Windows Server
Processes & Methodologies
1 7 (87.50%) ITIL
2 1 (12.50%) Asset Management
2 1 (12.50%) IT Asset Management
Qualifications
1 2 (25.00%) CCNA
1 2 (25.00%) Cisco Certification
2 1 (12.50%) ITIL Certification
Quality Assurance & Compliance
1 2 (25.00%) SLA
System Software
1 3 (37.50%) Active Directory
Systems Management
1 5 (62.50%) Microsoft Intune
Vendors
1 2 (25.00%) Microsoft
2 1 (12.50%) Citrix
2 1 (12.50%) VMware