Customer Service Adviser
UK
The median Customer Service Adviser salary in the UK is £23,504 per year, according to job vacancies posted during the 6 months leading to 13 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 13 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 232 | 895 | 954 |
| Rank change year-on-year | +663 | +59 | +263 |
| Permanent jobs requiring a Customer Service Advisor | 764 | 6 | 6 |
| As % of all permanent jobs advertised in the UK | 1.38% | 0.006% | 0.006% |
| As % of the Job Titles category | 1.52% | 0.006% | 0.006% |
| Number of salaries quoted | 371 | 6 | 4 |
| 10th Percentile | £20,280 | £22,500 | £20,400 |
| 25th Percentile | - | £23,813 | £20,625 |
| Median annual salary (50th Percentile) | £23,504 | £28,500 | £21,500 |
| Median % change year-on-year | -17.53% | +32.56% | -1.15% |
| 75th Percentile | £25,087 | £29,250 | £36,750 |
| 90th Percentile | - | - | £61,950 |
| UK excluding London median annual salary | £23,504 | £28,500 | £21,500 |
| % change year-on-year | -17.53% | +32.56% | - |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 50,162 | 93,945 | 92,753 |
| % of permanent jobs with a recognized job title | 90.62% | 94.63% | 91.53% |
| Number of salaries quoted | 27,234 | 67,289 | 58,554 |
| 10th Percentile | £29,750 | £28,500 | £32,500 |
| 25th Percentile | £41,250 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £56,500 | £52,500 | £60,000 |
| Median % change year-on-year | +7.62% | -12.50% | - |
| 75th Percentile | £75,000 | £71,250 | £80,627 |
| 90th Percentile | £96,250 | £90,000 | £100,000 |
| UK excluding London median annual salary | £51,645 | £50,000 | £53,000 |
| % change year-on-year | +3.29% | -5.66% | +6.00% |
Customer Service Advisor
Job Vacancy Trend
Job postings that featured Customer Service Advisor in the job title as a proportion of all IT jobs advertised.
Customer Service Advisor
Salary Trend
3-month moving average salary quoted in jobs citing Customer Service Advisor.
Customer Service Advisor
Salary Histogram
Salary distribution for jobs citing Customer Service Advisor over the 6 months to 13 May 2025.
Customer Service Advisor
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service Advisor within the UK over the 6 months to 13 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +587 | 763 | £23,504 | -17.53% | 15 |
| Work from Home | - | 718 | £25,087 | - | 8 |
| England | +549 | 522 | £23,504 | -17.53% | 13 |
| North of England | - | 386 | £23,504 | - | 4 |
| Wales | - | 219 | £25,087 | - | 3 |
| North West | - | 200 | £23,504 | - | 1 |
| North East | - | 133 | £25,087 | - | 1 |
| South West | +223 | 127 | £25,087 | -11.98% | 4 |
| Yorkshire | - | 53 | £23,504 | - | 2 |
| Scotland | - | 19 | £26,968 | - | |
| Midlands | - | 9 | £25,267 | - | 2 |
| East Midlands | - | 7 | £25,267 | - | 1 |
| Northern Ireland | - | 3 | - | - | |
| West Midlands | - | 2 | - | - | 1 |
Customer Service Advisor Skill Set
Top 9 Co-occurring Skills and Capabilities
For the 6 months to 13 May 2025, Customer Service Advisor job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Service Advisor in the job title.
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Customer Service Advisor Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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