Period
to 20 October 2019

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 20 October 2019 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
20 Oct 2019
Same period 2018 Same period 2017
Rank 272 392 520
Rank change year-on-year +120 +128 +50
Permanent jobs citing ServiceNow 1,622 1,324 956
As % of all permanent IT jobs advertised in the UK 1.19% 0.81% 0.55%
As % of the Vendors category 2.79% 1.89% 1.23%
Number of salaries quoted 1,172 796 621
UK median annual salary £55,000 £50,000 £52,500
Median salary % change year-on-year +10.00% -4.76% +5.00%
10th Percentile £31,250 £27,500 £26,250
90th Percentile £80,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 58,183 70,105 77,527
As % of all permanent IT jobs advertised in the UK 42.77% 42.88% 44.46%
Number of salaries quoted 44,277 54,323 59,943
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £27,000 £27,000 £26,250
90th Percentile £82,500 £80,000 £75,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% +1.19%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 20 October 2019.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 20 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +114 1,456 £55,000 +10.00% 111
London +125 814 £60,000 +9.09% 36
UK excluding London +69 744 £45,000 -5.26% 88
South East +63 357 £45,000 -18.18% 33
Midlands -5 107 £46,000 +27.78% 19
North of England +29 102 £46,000 +15.00% 16
Scotland +51 94 £42,000 -13.40% 5
West Midlands -21 79 £46,000 +27.78% 12
North West +36 55 £43,750 -9.79% 5
East of England +79 52 £29,000 -17.14% 5
Yorkshire -1 35 £55,000 +56.03% 8
East Midlands +41 28 £47,500 - 7
South West +13 18 £30,000 -25.93% 2
Northern Ireland 0 13 £45,000 +52.54% 1
North East +25 12 £39,087 +43.44% 3
Wales -6 1 £37,500 -23.53% 7

For the 6 months to 20 October 2019, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 754 (46.49%) ITIL
2 505 (31.13%) Service Management
3 479 (29.53%) ITSM
4 455 (28.05%) Windows
5 353 (21.76%) Microsoft
6 321 (19.79%) Finance
7 300 (18.50%) Active Directory
8 286 (17.63%) Problem-Solving
9 256 (15.78%) Agile Software Development
10 244 (15.04%) SLA
11 239 (14.73%) Azure
12 212 (13.07%) Unix
13 201 (12.39%) Linux
14 195 (12.02%) JavaScript
15 189 (11.65%) Management Information System
15 189 (11.65%) Degree
16 184 (11.34%) Windows 10
17 183 (11.28%) Splunk
18 170 (10.48%) Office 365
19 168 (10.36%) PowerShell
20 165 (10.17%) AWS
21 163 (10.05%) Incident Management
22 161 (9.93%) Stakeholder Management
23 160 (9.86%) SQL
24 157 (9.68%) Microsoft Office
25 154 (9.49%) Information Security
26 152 (9.37%) Security Operations
27 134 (8.26%) HTML
28 133 (8.20%) Microsoft Certification
29 127 (7.83%) Change Management

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (3.58%) MS Exchange
2 54 (3.33%) SharePoint
3 40 (2.47%) Confluence
4 37 (2.28%) IIS
5 22 (1.36%) Skype for Business
6 14 (0.86%) Oracle Workflow
7 12 (0.74%) SAS
7 12 (0.74%) SharePoint 2010
8 11 (0.68%) CICS
9 10 (0.62%) Apache
9 10 (0.62%) CMS
10 8 (0.49%) nginx
11 7 (0.43%) Exchange Server 2013
12 6 (0.37%) Exchange Server 2007
12 6 (0.37%) WebSphere
13 5 (0.31%) IBM Notes
13 5 (0.31%) Mule
13 5 (0.31%) Mule ESB
14 4 (0.25%) Apache Synapse
14 4 (0.25%) SharePoint 2013
Applications
1 157 (9.68%) Microsoft Office
2 58 (3.58%) Microsoft Excel
3 41 (2.53%) Microsoft PowerPoint
4 11 (0.68%) MS Visio
5 6 (0.37%) Microsoft Project
6 5 (0.31%) Acrobat
7 2 (0.12%) Notepad++
7 2 (0.12%) Spreadsheet
8 1 (0.062%) 3ds Max
8 1 (0.062%) Chatbot
8 1 (0.062%) MicroStation
8 1 (0.062%) Revit
Business Applications
1 46 (2.84%) Remedy ITSM
2 14 (0.86%) Dynamics AX
3 13 (0.80%) Salesforce.com CRM
4 12 (0.74%) assyst
4 12 (0.74%) Oracle EBS
4 12 (0.74%) Workfront
5 9 (0.55%) Eloqua
6 6 (0.37%) NetSuite
7 4 (0.25%) Cisco SocialMiner
7 4 (0.25%) Dynamics CRM
8 3 (0.18%) Postilion
9 2 (0.12%) CSG Singleview
9 2 (0.12%) Dynamics NAV
9 2 (0.12%) Eikon
9 2 (0.12%) Sage 200
10 1 (0.062%) Hyperion Planning
10 1 (0.062%) Magento
10 1 (0.062%) Oracle ERP
10 1 (0.062%) Oracle Financials
10 1 (0.062%) Siebel CRM
Cloud Services
1 239 (14.73%) Azure
2 170 (10.48%) Office 365
3 165 (10.17%) AWS
4 87 (5.36%) GCP
5 65 (4.01%) SaaS
6 47 (2.90%) Azure Active Directory
7 26 (1.60%) IaaS
8 22 (1.36%) OneDrive
9 19 (1.17%) Cloud Computing
10 16 (0.99%) PaaS
11 12 (0.74%) Amazon ECS
12 11 (0.68%) Dynamics 365
12 11 (0.68%) GitHub
13 9 (0.55%) Adobe Analytics
13 9 (0.55%) Power Platform
14 6 (0.37%) Amazon EC2
14 6 (0.37%) Amazon S3
14 6 (0.37%) Azure Data Factory
15 5 (0.31%) Apigee
15 5 (0.31%) OpenShift
Communications & Networking
1 94 (5.80%) DNS
2 78 (4.81%) DHCP
3 73 (4.50%) VPN
4 70 (4.32%) Firewall
5 46 (2.84%) Network Security
6 38 (2.34%) LAN
7 37 (2.28%) WAN
8 34 (2.10%) DMZ
8 34 (2.10%) Wireless
9 28 (1.73%) Internet
10 25 (1.54%) Skype
11 22 (1.36%) SAN
12 20 (1.23%) TCP/IP
13 19 (1.17%) Cisco ASA
14 17 (1.05%) NAS
15 15 (0.92%) SSL
16 12 (0.74%) BGP
16 12 (0.74%) Intranet
16 12 (0.74%) OSPF
17 11 (0.68%) EIGRP
Database & Business Intelligence
1 82 (5.06%) SQL Server
2 25 (1.54%) SQL Server Integration Services
3 24 (1.48%) Big Data
4 22 (1.36%) SQL Server 2005
4 22 (1.36%) SQL Server 2017
4 22 (1.36%) SQL Server Reporting Services
5 14 (0.86%) MySQL
6 13 (0.80%) NoSQL
7 11 (0.68%) DB2
7 11 (0.68%) Oracle Database
7 11 (0.68%) SQL Server 2012
7 11 (0.68%) SQL Server 2014
7 11 (0.68%) SQL Server 2016
8 9 (0.55%) Power BI
9 8 (0.49%) Relational Database
10 7 (0.43%) SQL Server 2008
11 6 (0.37%) Amazon RDS
11 6 (0.37%) Oracle Reports
12 5 (0.31%) Azure SQL Database
12 5 (0.31%) Cosmos DB
Development Applications
1 114 (7.03%) JIRA
2 92 (5.67%) Jenkins
3 59 (3.64%) Git (software)
4 46 (2.84%) Octopus Deploy
5 42 (2.59%) Team Foundation Server
6 41 (2.53%) Atlassian Bamboo
6 41 (2.53%) Subversion
7 40 (2.47%) GoCD
7 40 (2.47%) IBM UrbanCode
8 38 (2.34%) PhantomJS
9 11 (0.68%) TeamCity
10 9 (0.55%) Sonatype Nexus
11 5 (0.31%) Maven
12 4 (0.25%) Visual Studio
12 4 (0.25%) VSS/SourceSafe
13 3 (0.18%) Eclipse
13 3 (0.18%) Hudson
14 2 (0.12%) AdminStudio
14 2 (0.12%) Bitbucket
14 2 (0.12%) MSI
General
1 321 (19.79%) Finance
2 89 (5.49%) Retail
3 76 (4.69%) Law
4 49 (3.02%) Banking
5 31 (1.91%) Legal
6 27 (1.66%) Pharmaceutical
7 22 (1.36%) Marketing
8 15 (0.92%) Public Sector
9 11 (0.68%) Front Office
10 10 (0.62%) Aerospace
10 10 (0.62%) Telecoms
11 9 (0.55%) Billing
11 9 (0.55%) Manufacturing
12 8 (0.49%) Investment Banking
13 6 (0.37%) Publishing
14 5 (0.31%) Advertising
15 4 (0.25%) Local Government
16 3 (0.18%) Automotive
16 3 (0.18%) Czech Language
16 3 (0.18%) Hebrew Language
Job Titles
1 358 (22.07%) Analyst
2 187 (11.53%) Consultant
3 175 (10.79%) Developer
4 145 (8.94%) ServiceNow Developer
5 120 (7.40%) Service Analyst
6 114 (7.03%) ServiceNow Consultant
6 114 (7.03%) Support Analyst
7 102 (6.29%) Support Engineer
8 89 (5.49%) Architect
9 85 (5.24%) Service Desk Analyst
10 77 (4.75%) Technical Consultant
11 74 (4.56%) Service Manager
12 71 (4.38%) Applications Support
13 59 (3.64%) Business Analyst
13 59 (3.64%) Security Engineer
14 55 (3.39%) IT Analyst
15 53 (3.27%) 2nd Line Support
16 52 (3.21%) IT Manager
17 51 (3.14%) Administrator
18 44 (2.71%) DevOps Engineer
Libraries, Frameworks & Software Standards
1 134 (8.26%) HTML
2 93 (5.73%) XML
3 52 (3.21%) AngularJS
3 52 (3.21%) Web Services
4 47 (2.90%) CSS
5 45 (2.77%) LDAP
6 44 (2.71%) Node.js
7 40 (2.47%) Elastic Stack
8 28 (1.73%) REST
9 24 (1.48%) Kafka
9 24 (1.48%) SOAP
10 22 (1.36%) .NET
11 14 (0.86%) Ajax
12 12 (0.74%) HTML5
13 11 (0.68%) Middleware
14 8 (0.49%) JSON
14 8 (0.49%) Twitter Bootstrap
15 7 (0.43%) ADO
16 5 (0.31%) RabbitMQ
17 4 (0.25%) XHTML
Miscellaneous
1 189 (11.65%) Management Information System
2 97 (5.98%) Analytical Skills
3 75 (4.62%) CMDB
3 75 (4.62%) Data Centre
4 57 (3.51%) Self-Motivation
5 53 (3.27%) User Experience
6 35 (2.16%) Video Conferencing
7 32 (1.97%) Public Cloud
8 27 (1.66%) Clustering
9 25 (1.54%) Blackberry
10 22 (1.36%) EPoS
11 21 (1.29%) Security Operations Centre
12 20 (1.23%) Smartphone
13 17 (1.05%) Replication
14 15 (0.92%) Enterprise Software
15 14 (0.86%) Private Cloud
16 13 (0.80%) Mainframe
17 12 (0.74%) Wiki
18 11 (0.68%) VSAM
19 9 (0.55%) iPhone
Operating Systems
1 455 (28.05%) Windows
2 212 (13.07%) Unix
3 201 (12.39%) Linux
4 184 (11.34%) Windows 10
5 102 (6.29%) Windows Server
6 97 (5.98%) Windows 7
7 62 (3.82%) Solaris
8 57 (3.51%) Apple iOS
9 42 (2.59%) Android
10 23 (1.42%) Windows Server 2012
11 17 (1.05%) Windows Server 2008
12 15 (0.92%) Windows 8
13 14 (0.86%) Mac OS
14 11 (0.68%) MVS
15 6 (0.37%) Mac OS X
16 4 (0.25%) CentOS
16 4 (0.25%) Red Hat Enterprise Linux
17 2 (0.12%) AIX
17 2 (0.12%) HPUX
17 2 (0.12%) Windows XP
Processes & Methodologies
1 754 (46.49%) ITIL
2 505 (31.13%) Service Management
3 479 (29.53%) ITSM
4 286 (17.63%) Problem-Solving
5 256 (15.78%) Agile Software Development
6 163 (10.05%) Incident Management
7 161 (9.93%) Stakeholder Management
8 154 (9.49%) Information Security
9 152 (9.37%) Security Operations
10 127 (7.83%) Change Management
11 121 (7.46%) Cybersecurity
12 119 (7.34%) DevOps
13 118 (7.27%) Problem Management
14 112 (6.91%) Analytics
15 107 (6.60%) Service Delivery
16 100 (6.17%) Continuous Improvement
17 96 (5.92%) Ticket Management
18 92 (5.67%) Configuration Management
19 85 (5.24%) Continuous Integration
20 77 (4.75%) ITIL V3
Programming Languages
1 195 (12.02%) JavaScript
2 168 (10.36%) PowerShell
3 160 (9.86%) SQL
4 106 (6.54%) Java
5 82 (5.06%) Bash Shell
6 72 (4.44%) Python
7 49 (3.02%) C
8 38 (2.34%) C++
8 38 (2.34%) Go
9 26 (1.60%) C#
10 20 (1.23%) Perl
11 16 (0.99%) PHP
12 15 (0.92%) T-SQL
13 13 (0.80%) COBOL
14 11 (0.68%) JCL
15 10 (0.62%) Ruby
16 5 (0.31%) Shell Script
17 4 (0.25%) VBA
18 3 (0.18%) BeanShell
18 3 (0.18%) VBScript
Qualifications
1 189 (11.65%) Degree
2 133 (8.20%) Microsoft Certification
3 109 (6.72%) ITIL Certification
4 99 (6.10%) MCP
5 47 (2.90%) ITIL Foundation Certificate
6 41 (2.53%) Cisco Certification
7 40 (2.47%) MCSE
8 31 (1.91%) MCSA
9 30 (1.85%) RHCE
10 23 (1.42%) CISSP
11 21 (1.29%) A+ Certification
11 21 (1.29%) CCNP
11 21 (1.29%) Security Cleared
12 20 (1.23%) CCNA
13 16 (0.99%) CISM
14 12 (0.74%) SC Cleared
15 11 (0.68%) Computer Science Degree
15 11 (0.68%) VMware Certified Professional (VCP)
16 8 (0.49%) JNCIP
17 7 (0.43%) JNCIE
Quality Assurance & Compliance
1 244 (15.04%) SLA
2 25 (1.54%) QA
3 24 (1.48%) ISO/IEC 27001
4 20 (1.23%) GDPR
5 19 (1.17%) Cyber Essentials
6 18 (1.11%) PCI DSS
7 13 (0.80%) Cyber Essentials PLUS
8 11 (0.68%) Data Quality
9 9 (0.55%) PMO
10 7 (0.43%) COBIT
11 5 (0.31%) ISO/IEC 20000
11 5 (0.31%) NIST
12 3 (0.18%) ISO 9001
12 3 (0.18%) Sarbanes-Oxley
13 1 (0.062%) GxP
13 1 (0.062%) ISO 22301
13 1 (0.062%) ITGC
13 1 (0.062%) P3O
System Software
1 300 (18.50%) Active Directory
2 79 (4.87%) Firmware
3 67 (4.13%) VMware Infrastructure
4 38 (2.34%) Hyper-V
5 26 (1.60%) NFS
6 22 (1.36%) Docker
7 21 (1.29%) XenApp
8 14 (0.86%) vCloud
9 12 (0.74%) vSphere
10 11 (0.68%) Virtual Servers
11 9 (0.55%) Microsoft Virtual Server
11 9 (0.55%) VMware ESXi
12 8 (0.49%) Virtual Machines
13 7 (0.43%) VMware Workstation
13 7 (0.43%) XenDesktop
14 5 (0.31%) BitLocker
14 5 (0.31%) Xen
15 4 (0.25%) iptables
15 4 (0.25%) Microsoft App-V
16 3 (0.18%) IAG
Systems Management
1 123 (7.58%) Ansible
2 97 (5.98%) SCCM
3 89 (5.49%) Opscode Chef
3 89 (5.49%) Puppet
4 86 (5.30%) Terraform
5 41 (2.53%) Kubernetes
6 40 (2.47%) Consul
6 40 (2.47%) Rundeck
7 36 (2.22%) Tivoli
8 34 (2.10%) Microsoft Intune
9 24 (1.48%) Single Sign-On
10 23 (1.42%) SCOM
10 23 (1.42%) vCenter Server
11 18 (1.11%) Data Guard
12 17 (1.05%) Backup Exec
12 17 (1.05%) WSUS
13 15 (0.92%) NetBackup
14 13 (0.80%) Systems Management Server (SMS)
15 12 (0.74%) Microsoft Data Protection Manager
16 10 (0.62%) Nagios
Vendors
1 353 (21.76%) Microsoft
2 183 (11.28%) Splunk
3 114 (7.03%) Oracle
4 110 (6.78%) VMware
5 76 (4.69%) Remedy
6 68 (4.19%) Cisco
6 68 (4.19%) Citrix
7 63 (3.88%) Symantec
8 54 (3.33%) CyberArk
9 47 (2.90%) BMC
10 45 (2.77%) Google
11 43 (2.65%) Apple
12 40 (2.47%) Delphix
12 40 (2.47%) Palo Alto
12 40 (2.47%) RedGate
12 40 (2.47%) Salesforce.com
13 38 (2.34%) AppDynamics
14 33 (2.03%) HP
15 27 (1.66%) iManage
16 24 (1.48%) Ivanti