Period
to 25 October 2021

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 25 October 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
25 Oct 2021
Same period 2020 Same period 2019
Rank 276 300 286
Rank change year-on-year +24 -14 +108
Permanent jobs citing ServiceNow 1,570 505 1,604
As % of all permanent jobs advertised in the UK 1.24% 1.03% 1.18%
As % of the Vendors category 3.18% 2.65% 2.80%
Number of salaries quoted 1,245 416 1,162
10th Percentile £28,250 £32,148 £31,250
25th Percentile £38,750 £42,500 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% +10.00%
75th Percentile £72,500 £73,750 £74,000
90th Percentile £85,000 £85,000 £80,000
UK excluding London median annual salary £47,500 £50,000 £45,000
% change year-on-year -5.00% +11.11% -

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 49,366 19,065 57,218
As % of all permanent IT jobs advertised in the UK 39.07% 39.00% 42.00%
Number of salaries quoted 32,754 15,247 44,115
10th Percentile £30,000 £31,250 £27,000
25th Percentile £38,750 £40,000 £36,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £70,625 £67,500
90th Percentile £87,500 £86,250 £82,500
UK excluding London median annual salary £47,500 £47,000 £45,000
% change year-on-year +1.06% +4.44% -

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 25 October 2021.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 25 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 1,353 £54,200 -13.28% 211
UK excluding London +34 828 £47,500 -5.00% 119
London -30 624 £62,500 -7.41% 100
Work from Home -47 430 £65,000 -3.70% 46
Midlands +15 200 £47,500 +45.04% 25
North of England -16 187 £45,000 -14.29% 28
South East -102 170 £45,000 -25.00% 26
West Midlands +10 164 £50,000 +63.93% 18
North West -15 118 £42,500 -15.00% 17
Scotland +2 103 £55,000 +23.60% 5
South West -20 84 £45,000 +50.00% 15
East of England -44 75 £60,000 +86.64% 17
Yorkshire -68 58 £45,000 -14.29% 8
East Midlands -57 36 £42,500 - 7
North East - 11 £70,000 - 3
Wales -64 7 £47,500 +5.56% 2
Northern Ireland - 5 £43,500 - 2

For the 6 months to 25 October 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 600 (38.22%) ITIL
2 550 (35.03%) Agile Software Development
3 499 (31.78%) ITSM
4 406 (25.86%) Microsoft
5 361 (22.99%) Social Skills
6 352 (22.42%) Service Management
7 320 (20.38%) Windows
8 316 (20.13%) Mentoring
9 285 (18.15%) Security Cleared
10 284 (18.09%) Greenfield Project
11 281 (17.90%) Azure
12 272 (17.32%) SC Cleared
13 268 (17.07%) Active Directory
14 262 (16.69%) Finance
14 262 (16.69%) Microsoft 365
15 224 (14.27%) Problem-Solving
16 194 (12.36%) Windows 10
17 177 (11.27%) Service Delivery
18 169 (10.76%) DevOps
19 165 (10.51%) Analytical Skills
20 160 (10.19%) SLA
21 151 (9.62%) Project Management
21 151 (9.62%) PowerShell
22 150 (9.55%) Degree
23 138 (8.79%) JavaScript
24 135 (8.60%) Incident Management
25 134 (8.54%) VMware
25 134 (8.54%) Oracle
26 127 (8.09%) SQL
26 127 (8.09%) Linux

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (4.65%) SharePoint
2 26 (1.66%) Confluence
3 24 (1.53%) Tomcat
4 21 (1.34%) Apache Spark
4 21 (1.34%) MS Exchange
5 16 (1.02%) CMS
6 9 (0.57%) IIS
7 5 (0.32%) Oracle Workflow
8 4 (0.25%) Apache
8 4 (0.25%) FileNet
8 4 (0.25%) Papyrus
8 4 (0.25%) SAS
9 3 (0.19%) Elasticsearch
9 3 (0.19%) NetWeaver
9 3 (0.19%) Skype for Business
9 3 (0.19%) SugarCRM
10 2 (0.13%) Exchange Server 2010
10 2 (0.13%) Exchange Server 2013
10 2 (0.13%) nginx
10 2 (0.13%) WebSphere
Applications
1 125 (7.96%) Microsoft Office
2 61 (3.89%) Microsoft Excel
3 31 (1.97%) Microsoft PowerPoint
4 19 (1.21%) MS Visio
5 8 (0.51%) Chatbot
5 8 (0.51%) Microsoft Project
6 5 (0.32%) Spreadsheet
7 1 (0.064%) Acrobat
7 1 (0.064%) Adobe Creative Suite
Business Applications
1 52 (3.31%) Remedy ITSM
2 21 (1.34%) Oracle Applications
3 7 (0.45%) Elite 3E
4 4 (0.25%) SAP Business One
4 4 (0.25%) Workfront
5 3 (0.19%) Dynamics CRM
5 3 (0.19%) SAP S/4HANA
5 3 (0.19%) Veritas eDiscovery
6 1 (0.064%) Carpe Diem
6 1 (0.064%) Dynamics NAV
6 1 (0.064%) Salerio
6 1 (0.064%) SAP CO
6 1 (0.064%) SAP FI
6 1 (0.064%) SAP FI/CO
Cloud Services
1 281 (17.90%) Azure
2 262 (16.69%) Microsoft 365
3 127 (8.09%) AWS
4 69 (4.39%) SaaS
5 54 (3.44%) iPaaS
6 47 (2.99%) Power Platform
7 37 (2.36%) PaaS
8 34 (2.17%) Mimecast
9 32 (2.04%) IaaS
10 29 (1.85%) OneDrive
11 26 (1.66%) Cloud Computing
12 24 (1.53%) Azure Active Directory
13 23 (1.46%) AWS CloudFormation
14 22 (1.40%) Amazon CloudWatch
14 22 (1.40%) AWS CloudTrail
15 21 (1.34%) Amazon EC2
15 21 (1.34%) Serverless
16 19 (1.21%) Azure Data Factory
17 18 (1.15%) Azure Synapse Analytics
18 17 (1.08%) Azure Service Bus
Communications & Networking
1 92 (5.86%) Firewall
2 81 (5.16%) VPN
3 63 (4.01%) DNS
4 50 (3.18%) DHCP
4 50 (3.18%) TCP/IP
5 36 (2.29%) LAN
6 33 (2.10%) SSL
7 29 (1.85%) WAN
8 25 (1.59%) Cisco ASA
8 25 (1.59%) Wireless
9 24 (1.53%) Internet
10 19 (1.21%) F5 BIG-IP GTM
10 19 (1.21%) F5 BIG-IP LTM
10 19 (1.21%) Wi-Fi
11 18 (1.15%) Cisco IPT
12 16 (1.02%) BGP
12 16 (1.02%) HTTP
13 13 (0.83%) SAN
14 12 (0.76%) Cisco ISE
14 12 (0.76%) NAS
Database & Business Intelligence
1 64 (4.08%) Relational Database
2 62 (3.95%) SQL Server
3 39 (2.48%) Power BI
4 32 (2.04%) Big Data
5 30 (1.91%) MySQL
6 25 (1.59%) Oracle Database
7 24 (1.53%) Data Lake
8 21 (1.34%) Amazon RDS
8 21 (1.34%) Oracle Database 11g
9 17 (1.08%) Amazon Athena
9 17 (1.08%) Amazon DynamoDB
9 17 (1.08%) Amazon Redshift
10 16 (1.02%) NoSQL
11 15 (0.96%) Electronic Patient Records
12 13 (0.83%) Tableau
13 12 (0.76%) MongoDB
13 12 (0.76%) SQL Server Integration Services
14 10 (0.64%) SQL Server 2008
15 9 (0.57%) DTS
15 9 (0.57%) MarkLogic
Development Applications
1 105 (6.69%) JIRA
2 66 (4.20%) Git (software)
3 53 (3.38%) Jenkins
4 26 (1.66%) Subversion
5 24 (1.53%) Bitbucket
6 22 (1.40%) Visual Studio
7 17 (1.08%) Atlassian Bamboo
7 17 (1.08%) kappa
7 17 (1.08%) Maven
8 15 (0.96%) Team Foundation Server
9 13 (0.83%) TeamCity
10 9 (0.57%) Gradle
11 8 (0.51%) SonarQube
12 7 (0.45%) Postman
13 6 (0.38%) GitLab
14 5 (0.32%) MSBuild
14 5 (0.32%) SQL Server Management Studio (SSMS)
15 3 (0.19%) Android Studio
15 3 (0.19%) Cucumber
15 3 (0.19%) Octopus Deploy
General
1 361 (22.99%) Social Skills
2 262 (16.69%) Finance
3 165 (10.51%) Analytical Skills
4 65 (4.14%) Public Sector
5 63 (4.01%) Retail
6 61 (3.89%) Law
7 48 (3.06%) Presentation Skills
8 45 (2.87%) Banking
9 38 (2.42%) Legal
9 38 (2.42%) Telecoms
10 32 (2.04%) Documentation Skills
11 28 (1.78%) Marketing
12 26 (1.66%) Organisational Skills
13 25 (1.59%) Manufacturing
14 24 (1.53%) Back Office
14 24 (1.53%) Front Office
15 19 (1.21%) Electronics
16 15 (0.96%) German Language
17 14 (0.89%) Inclusion and Diversity
18 13 (0.83%) Financial Institution
Job Titles
1 297 (18.92%) Developer
2 250 (15.92%) Analyst
3 230 (14.65%) ServiceNow Developer
4 154 (9.81%) Consultant
5 131 (8.34%) Architect
6 97 (6.18%) Service Analyst
7 78 (4.97%) Service Desk Analyst
8 77 (4.90%) ServiceNow Consultant
9 66 (4.20%) Support Engineer
10 61 (3.89%) Service Manager
11 59 (3.76%) Senior Consultant
12 58 (3.69%) Support Analyst
13 57 (3.63%) Junior
14 50 (3.18%) Senior Developer
15 46 (2.93%) Administrator
15 46 (2.93%) Business Analyst
16 45 (2.87%) Junior Developer
17 43 (2.74%) Team Leader
17 43 (2.74%) Technical Consultant
18 40 (2.55%) IT Support
Libraries, Frameworks & Software Standards
1 127 (8.09%) REST
2 106 (6.75%) HTML
3 100 (6.37%) Web Services
4 71 (4.52%) AngularJS
5 66 (4.20%) CSS
6 62 (3.95%) XML
7 53 (3.38%) SOAP
8 49 (3.12%) .NET
9 36 (2.29%) Middleware
10 35 (2.23%) JSON
11 31 (1.97%) LDAP
12 30 (1.91%) RESTful
13 28 (1.78%) Ajax
14 26 (1.66%) Kafka
15 19 (1.21%) Swagger
16 16 (1.02%) Twitter Bootstrap
17 14 (0.89%) JDBC
17 14 (0.89%) jQuery
17 14 (0.89%) SAML
18 11 (0.70%) .NET Framework
Miscellaneous
1 284 (18.09%) Greenfield Project
2 74 (4.71%) Self-Motivation
3 65 (4.14%) Management Information System
4 54 (3.44%) Data Centre
5 50 (3.18%) CMDB
6 44 (2.80%) User Experience
7 41 (2.61%) Enterprise Software
8 27 (1.72%) Cyberthreat
9 21 (1.34%) Video Conferencing
10 20 (1.27%) Private Cloud
11 19 (1.21%) Client/Server
11 19 (1.21%) Smartphone
12 17 (1.08%) Public Cloud
13 16 (1.02%) Housing Association
14 15 (0.96%) Derivative
14 15 (0.96%) Equities
14 15 (0.96%) Virtual Team
15 13 (0.83%) Analytical Mindset
16 11 (0.70%) Equity Derivative
17 10 (0.64%) Tandem
Operating Systems
1 320 (20.38%) Windows
2 194 (12.36%) Windows 10
3 127 (8.09%) Linux
4 108 (6.88%) Windows Server
5 71 (4.52%) Unix
6 55 (3.50%) Windows 7
7 44 (2.80%) Windows Server 2016
8 38 (2.42%) Mac OS
9 35 (2.23%) Windows Server 2012
10 29 (1.85%) Apple iOS
11 24 (1.53%) Android
12 19 (1.21%) Mac OS X
12 19 (1.21%) Windows Server 2019
13 14 (0.89%) Windows Server 2008
14 11 (0.70%) Data ONTAP
15 10 (0.64%) Windows 8
16 8 (0.51%) Red Hat Enterprise Linux
17 7 (0.45%) Solaris
18 6 (0.38%) AIX
19 5 (0.32%) HPUX
Processes & Methodologies
1 600 (38.22%) ITIL
2 550 (35.03%) Agile Software Development
3 499 (31.78%) ITSM
4 352 (22.42%) Service Management
5 316 (20.13%) Mentoring
6 224 (14.27%) Problem-Solving
7 177 (11.27%) Service Delivery
8 169 (10.76%) DevOps
9 151 (9.62%) Project Management
10 135 (8.60%) Incident Management
11 122 (7.77%) Scrum
12 117 (7.45%) Stakeholder Management
13 116 (7.39%) Change Management
14 93 (5.92%) Configuration Management
15 84 (5.35%) Workflow
16 82 (5.22%) Continuous Improvement
17 80 (5.10%) Problem Management
18 79 (5.03%) Business Intelligence
19 75 (4.78%) Security Operations
20 73 (4.65%) Presales
Programming Languages
1 151 (9.62%) PowerShell
2 138 (8.79%) JavaScript
3 127 (8.09%) SQL
4 74 (4.71%) Bash Shell
5 69 (4.39%) C#
6 63 (4.01%) Python
7 53 (3.38%) Java
8 30 (1.91%) Shell Script
9 23 (1.46%) VB.NET
10 21 (1.34%) Scala
11 16 (1.02%) C
12 14 (0.89%) VB
13 10 (0.64%) Go
13 10 (0.64%) T-SQL
14 8 (0.51%) R
15 6 (0.38%) C++
16 5 (0.32%) Korn
16 5 (0.32%) TypeScript
17 4 (0.25%) Perl
17 4 (0.25%) PL/SQL
Qualifications
1 285 (18.15%) Security Cleared
2 272 (17.32%) SC Cleared
3 150 (9.55%) Degree
4 78 (4.97%) ITIL Certification
5 76 (4.84%) Microsoft Certification
6 63 (4.01%) MCP
7 52 (3.31%) ITIL Foundation Certificate
8 40 (2.55%) MCSE
9 27 (1.72%) Cisco Certification
9 27 (1.72%) Computer Science Degree
10 25 (1.59%) MCSA
11 21 (1.34%) AWS Certification
12 19 (1.21%) CISSP
13 17 (1.08%) (ISC)2 CCSP
14 16 (1.02%) MOS
15 15 (0.96%) CCSP
16 14 (0.89%) IIBA
17 12 (0.76%) VMware Certified Professional (VCP)
18 11 (0.70%) PRINCE2 Certification
19 10 (0.64%) A+ Certification
Quality Assurance & Compliance
1 160 (10.19%) SLA
2 41 (2.61%) COBIT
3 32 (2.04%) QA
4 29 (1.85%) GRC
4 29 (1.85%) ISO/IEC 27001
5 26 (1.66%) PCI DSS
6 13 (0.83%) GDPR
7 7 (0.45%) PMO
8 3 (0.19%) Cyber Essentials
8 3 (0.19%) Data Quality
8 3 (0.19%) Disclosure Scotland
8 3 (0.19%) ISO/IEC 20000
9 2 (0.13%) NIST
10 1 (0.064%) Sarbanes-Oxley
System Software
1 268 (17.07%) Active Directory
2 85 (5.41%) VMware Infrastructure
3 29 (1.85%) Hyper-V
4 24 (1.53%) Virtual Desktop
5 21 (1.34%) Docker
6 17 (1.08%) VMware ESXi
7 14 (0.89%) vSphere
7 14 (0.89%) XenDesktop
8 12 (0.76%) Virtual Machines
8 12 (0.76%) XenApp
9 5 (0.32%) LXC
9 5 (0.32%) Snort
9 5 (0.32%) Virtual Servers
10 4 (0.25%) Firmware
10 4 (0.25%) Microsoft App-V
10 4 (0.25%) Microsoft Virtual Server
11 3 (0.19%) VirtualBox
12 2 (0.13%) iptables
12 2 (0.13%) NFS
12 2 (0.13%) Veritas Cluster Server
Systems Management
1 116 (7.39%) SCCM
2 79 (5.03%) Microsoft Intune
3 45 (2.87%) Ansible
3 45 (2.87%) Terraform
4 33 (2.10%) Puppet
5 31 (1.97%) Single Sign-On
6 15 (0.96%) SCOM
7 14 (0.89%) Grafana
7 14 (0.89%) Kubernetes
7 14 (0.89%) Opscode Chef
8 12 (0.76%) WSUS
9 10 (0.64%) AirWatch
9 10 (0.64%) OpenView
9 10 (0.64%) OVSD
9 10 (0.64%) WMI
10 9 (0.57%) ITRS Geneos
10 9 (0.57%) Jamf Pro
10 9 (0.57%) Prometheus
10 9 (0.57%) Sysprep
11 8 (0.51%) Kibana
Vendors
1 406 (25.86%) Microsoft
2 134 (8.54%) Oracle
2 134 (8.54%) VMware
3 95 (6.05%) MuleSoft
4 83 (5.29%) Cisco
5 74 (4.71%) Remedy
6 72 (4.59%) Citrix
7 71 (4.52%) HP
8 66 (4.20%) Salesforce.com
9 65 (4.14%) Apple
10 61 (3.89%) BMC
11 48 (3.06%) SAP
12 45 (2.87%) Splunk
13 40 (2.55%) NetApp
14 33 (2.10%) SnapLogic
15 26 (1.66%) CheckPoint
15 26 (1.66%) Sophos
16 23 (1.46%) F5
16 23 (1.46%) LogicMonitor
17 22 (1.40%) IBM