Period
to 28 January 2021

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 28 January 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
28 Jan 2021
Same period 2020 Same period 2019
Rank 340 287 382
Rank change year-on-year -53 +95 +135
Permanent jobs citing ServiceNow 557 1,432 1,241
As % of all permanent jobs advertised in the UK 0.85% 1.14% 0.82%
As % of the Vendors category 2.24% 2.74% 1.96%
Number of salaries quoted 569 1,203 861
Median annual salary £57,500 £60,000 £55,000
Median salary % change year-on-year -4.17% +9.09% +6.80%
10th Percentile £35,000 £29,800 £29,979
90th Percentile £83,000 £85,000 £80,000
UK excluding London median annual salary £45,000 £40,000 £46,000
% change year-on-year +12.50% -13.04% +2.22%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 24,819 52,219 63,388
As % of all permanent IT jobs advertised in the UK 37.89% 41.56% 41.96%
Number of salaries quoted 19,332 40,366 49,254
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £31,250 £27,500 £27,500
90th Percentile £85,000 £85,000 £81,250
UK excluding London median annual salary £45,500 £45,000 £45,000
% change year-on-year +1.11% - +5.88%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 28 January 2021.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 28 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -69 479 £55,000 -8.33% 105
UK excluding London -1 284 £45,000 +12.50% 61
London -77 206 £67,500 - 46
Work from Home -64 137 £65,000 -3.70% 20
South East +20 102 £52,500 +31.25% 19
Midlands +34 80 £42,500 -5.56% 13
West Midlands +34 53 £41,250 +13.01% 5
North of England +4 45 £47,000 +18.47% 10
East Midlands +42 27 £50,000 +5.26% 8
North West +38 27 £50,000 +3.63% 7
Yorkshire +27 17 £45,000 -4.26% 3
Wales - 16 £42,500 -
East of England +79 14 £45,000 +50.00% 10
South West +63 14 £26,250 -19.23% 4
Scotland +14 13 £35,000 -28.21% 5
North East -6 1 £52,000 +38.67%

For the 6 months to 28 January 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 227 (40.75%) ITIL
2 208 (37.34%) Service Management
3 199 (35.73%) ITSM
4 114 (20.47%) Microsoft
5 112 (20.11%) SQL
6 98 (17.59%) Office 365
7 95 (17.06%) Java
7 95 (17.06%) Finance
8 93 (16.70%) Windows
9 91 (16.34%) Active Directory
10 87 (15.62%) JavaScript
10 87 (15.62%) Azure
10 87 (15.62%) DevOps
11 82 (14.72%) Security Cleared
12 75 (13.46%) Service Delivery
13 74 (13.29%) SC Cleared
14 71 (12.75%) Agile Software Development
15 70 (12.57%) HTML
16 67 (12.03%) Terraform
17 65 (11.67%) Python
18 61 (10.95%) Project Management
19 60 (10.77%) PostgreSQL
20 58 (10.41%) Microsoft Office
20 58 (10.41%) Splunk
21 56 (10.05%) Remedy
21 56 (10.05%) VMware
22 55 (9.87%) Web Services
22 55 (9.87%) XML
23 54 (9.69%) Degree
23 54 (9.69%) Public Sector

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (8.98%) Apache
2 48 (8.62%) Elasticsearch
3 47 (8.44%) Apache Spark
4 25 (4.49%) Confluence
5 23 (4.13%) SharePoint
6 16 (2.87%) Skype for Business
7 14 (2.51%) CMS
8 13 (2.33%) WebSphere
9 11 (1.97%) IIS
9 11 (1.97%) MS Exchange
10 9 (1.62%) WebLogic
11 8 (1.44%) Tomcat
12 7 (1.26%) SAS
13 6 (1.08%) Oracle Workflow
14 4 (0.72%) Jadu
14 4 (0.72%) Oracle SOA Suite
15 3 (0.54%) OpenStack
16 2 (0.36%) Exchange Server 2010
17 1 (0.18%) JBoss
Applications
1 58 (10.41%) Microsoft Office
2 29 (5.21%) Microsoft Excel
3 14 (2.51%) Microsoft PowerPoint
4 13 (2.33%) MS Visio
5 4 (0.72%) Microsoft Project
6 1 (0.18%) Adobe Creative Suite
6 1 (0.18%) Chatbot
Business Applications
1 34 (6.10%) Remedy ITSM
2 12 (2.15%) Workfront
3 7 (1.26%) SAP GTS
4 4 (0.72%) NetSuite
5 3 (0.54%) Maximo
5 3 (0.54%) Oracle Applications
5 3 (0.54%) Oracle CRM On Demand
6 2 (0.36%) Oracle EBS
7 1 (0.18%) Endur
7 1 (0.18%) PeopleSoft HCM
7 1 (0.18%) Workday HCM
Cloud Services
1 98 (17.59%) Office 365
2 87 (15.62%) Azure
3 53 (9.52%) AWS
3 53 (9.52%) GCP
4 48 (8.62%) GitHub
5 47 (8.44%) Azure Active Directory
5 47 (8.44%) Stackdriver
6 45 (8.08%) SaaS
7 28 (5.03%) PaaS
8 27 (4.85%) IaaS
9 14 (2.51%) Power Platform
10 9 (1.62%) Cloud Computing
11 6 (1.08%) PowerApps
12 4 (0.72%) Amazon EC2
12 4 (0.72%) AWS CloudFormation
13 3 (0.54%) Mimecast
13 3 (0.54%) Salesforce Service Cloud
14 2 (0.36%) Serverless
14 2 (0.36%) SuccessFactors
15 1 (0.18%) OpenShift
Communications & Networking
1 37 (6.64%) DNS
2 29 (5.21%) Firewall
3 26 (4.67%) SAN
4 22 (3.95%) TCP/IP
5 17 (3.05%) VPN
6 16 (2.87%) Skype
7 13 (2.33%) HTTP
8 12 (2.15%) Cisco ASA
8 12 (2.15%) FTP
8 12 (2.15%) IMAP
8 12 (2.15%) SMTP
9 11 (1.97%) SSL
10 10 (1.80%) DHCP
11 9 (1.62%) Internet
11 9 (1.62%) NAS
12 8 (1.44%) Wireless
13 7 (1.26%) Cisco ISE
13 7 (1.26%) NetScaler
14 4 (0.72%) Remote Desktop
14 4 (0.72%) Unified Communications
Database & Business Intelligence
1 60 (10.77%) PostgreSQL
2 46 (8.26%) SQL Server
3 25 (4.49%) Big Data
4 16 (2.87%) DB2
5 12 (2.15%) MongoDB
6 10 (1.80%) SQL Server Reporting Services
7 7 (1.26%) BusinessObjects
7 7 (1.26%) MySQL
7 7 (1.26%) Power BI
8 6 (1.08%) Amazon RDS
8 6 (1.08%) Relational Database
9 4 (0.72%) GIS
9 4 (0.72%) RDBMS
9 4 (0.72%) SQL Server 2014
10 3 (0.54%) DTS
10 3 (0.54%) QlikView
10 3 (0.54%) SQL Server 2008
10 3 (0.54%) SQL Server Integration Services
10 3 (0.54%) Tableau
11 2 (0.36%) Data Warehouse
Development Applications
1 49 (8.80%) JIRA
2 48 (8.62%) Gradle
3 26 (4.67%) Git (software)
4 25 (4.49%) Jenkins
5 12 (2.15%) Artifactory
5 12 (2.15%) Gerrit
6 9 (1.62%) Ant
6 9 (1.62%) Atlassian Bamboo
6 9 (1.62%) Maven
7 7 (1.26%) Visual Studio
8 6 (1.08%) SQL Server Management Studio (SSMS)
9 3 (0.54%) Team Foundation Server
10 2 (0.36%) IBM UrbanCode
10 2 (0.36%) SonarQube
11 1 (0.18%) Bitbucket
11 1 (0.18%) Bitbucket Server
11 1 (0.18%) Eclipse
11 1 (0.18%) Mocha
General
1 95 (17.06%) Finance
2 54 (9.69%) Public Sector
3 12 (2.15%) Banking
3 12 (2.15%) Legal
4 11 (1.97%) Marketing
5 10 (1.80%) Law
6 9 (1.62%) Billing
7 7 (1.26%) Publishing
8 6 (1.08%) Advertising
8 6 (1.08%) Automotive
8 6 (1.08%) Digital Economy
8 6 (1.08%) Italian Language
9 5 (0.90%) General Ledger
9 5 (0.90%) Retail
10 4 (0.72%) Local Government
10 4 (0.72%) Telecoms
11 3 (0.54%) Games
12 2 (0.36%) Pharmaceutical
12 2 (0.36%) Retail Banking
13 1 (0.18%) Front Office
Job Titles
1 120 (21.54%) Developer
2 91 (16.34%) Consultant
3 67 (12.03%) Analyst
4 56 (10.05%) ServiceNow Consultant
4 56 (10.05%) ServiceNow Developer
5 37 (6.64%) Senior Developer
6 31 (5.57%) Senior Consultant
7 30 (5.39%) Java Developer
7 30 (5.39%) Team Leader
7 30 (5.39%) Technical Consultant
8 26 (4.67%) Service Manager
9 24 (4.31%) Digital Transformation
9 24 (4.31%) Support Engineer
10 23 (4.13%) Infrastructure Engineer
11 22 (3.95%) Architect
12 21 (3.77%) IT Engineer
12 21 (3.77%) Support Analyst
13 20 (3.59%) Digital Developer
13 20 (3.59%) Senior Technical Consultant
14 19 (3.41%) Applications Support
Libraries, Frameworks & Software Standards
1 70 (12.57%) HTML
2 55 (9.87%) Web Services
2 55 (9.87%) XML
3 52 (9.34%) Spring
4 50 (8.98%) RabbitMQ
5 48 (8.62%) Spring Integration
6 41 (7.36%) AngularJS
7 34 (6.10%) CSS
8 32 (5.75%) Spring Boot
9 27 (4.85%) LDAP
9 27 (4.85%) SOAP
10 23 (4.13%) .NET
11 22 (3.95%) Ajax
12 16 (2.87%) Elastic Stack
13 15 (2.69%) Velocity
14 14 (2.51%) JDBC
14 14 (2.51%) REST
15 12 (2.15%) YAML
16 11 (1.97%) Middleware
17 9 (1.62%) JAXB
Miscellaneous
1 46 (8.26%) Data Centre
2 39 (7.00%) CMDB
3 36 (6.46%) Analytical Skills
4 32 (5.75%) Management Information System
5 25 (4.49%) User Experience
6 17 (3.05%) Driving Licence
6 17 (3.05%) Enterprise Software
6 17 (3.05%) Self-Motivation
7 14 (2.51%) IVR
7 14 (2.51%) Public Cloud
8 7 (1.26%) Virtual Team
9 6 (1.08%) Foreign Exchange (FX)
9 6 (1.08%) SWIFT
10 5 (0.90%) Cyberthreat
10 5 (0.90%) Greenfield Project
11 4 (0.72%) EMC VNX
12 3 (0.54%) Blackberry
12 3 (0.54%) Blog
12 3 (0.54%) Clustering
12 3 (0.54%) Data Structures
Operating Systems
1 93 (16.70%) Windows
2 50 (8.98%) Windows Server
3 39 (7.00%) Linux
4 38 (6.82%) Windows 10
5 23 (4.13%) Red Hat Enterprise Linux
6 19 (3.41%) Windows Server 2016
7 18 (3.23%) Unix
7 18 (3.23%) Windows Server 2012
8 15 (2.69%) Windows 7
8 15 (2.69%) Windows Server 2019
9 12 (2.15%) CentOS
10 8 (1.44%) Windows Server 2008
11 7 (1.26%) Apple iOS
12 6 (1.08%) Android
12 6 (1.08%) Windows 8
13 1 (0.18%) AIX
13 1 (0.18%) Mac OS X
13 1 (0.18%) SUSE
Processes & Methodologies
1 227 (40.75%) ITIL
2 208 (37.34%) Service Management
3 199 (35.73%) ITSM
4 87 (15.62%) DevOps
5 75 (13.46%) Service Delivery
6 71 (12.75%) Agile Software Development
7 61 (10.95%) Project Management
8 53 (9.52%) API Integration
9 38 (6.82%) Stakeholder Management
10 35 (6.28%) Configuration Management
11 34 (6.10%) Change Management
11 34 (6.10%) Migration
11 34 (6.10%) Presales
11 34 (6.10%) Requirements Gathering
12 33 (5.92%) Problem-Solving
13 32 (5.75%) Incident Management
13 32 (5.75%) Infrastructure Engineering
14 31 (5.57%) Microservices
14 31 (5.57%) Project Delivery
15 27 (4.85%) Requirements Workshops
Programming Languages
1 112 (20.11%) SQL
2 95 (17.06%) Java
3 87 (15.62%) JavaScript
4 65 (11.67%) Python
5 37 (6.64%) PowerShell
6 27 (4.85%) Shell Script
7 26 (4.67%) Perl
8 19 (3.41%) Scala
9 16 (2.87%) Ruby
10 14 (2.51%) Bash Shell
10 14 (2.51%) Groovy
11 8 (1.44%) C#
12 6 (1.08%) PHP
13 5 (0.90%) R
14 4 (0.72%) C
14 4 (0.72%) Go
14 4 (0.72%) T-SQL
14 4 (0.72%) VB.NET
15 2 (0.36%) C++
15 2 (0.36%) VBA
Qualifications
1 82 (14.72%) Security Cleared
2 74 (13.29%) SC Cleared
3 54 (9.69%) Degree
4 18 (3.23%) ITIL Certification
5 17 (3.05%) Microsoft Certification
6 15 (2.69%) CISSP
6 15 (2.69%) MCSE
7 14 (2.51%) BPSS Clearance
8 13 (2.33%) MCSA
9 11 (1.97%) CISA
10 9 (1.62%) CISM
11 8 (1.44%) ITIL Foundation Certificate
12 7 (1.26%) Cisco Certification
13 6 (1.08%) A+ Certification
13 6 (1.08%) CCNA
13 6 (1.08%) MOS
13 6 (1.08%) PMP
14 5 (0.90%) ACCA
14 5 (0.90%) CCNP
14 5 (0.90%) CIMA
Quality Assurance & Compliance
1 34 (6.10%) SLA
2 26 (4.67%) QA
3 24 (4.31%) COBIT
4 16 (2.87%) GDPR
5 9 (1.62%) NIST
6 8 (1.44%) PMO
7 6 (1.08%) COSO
8 5 (0.90%) ISO/IEC 20000
8 5 (0.90%) ISO/IEC 27001
8 5 (0.90%) PCI DSS
9 2 (0.36%) Data Quality
System Software
1 91 (16.34%) Active Directory
2 49 (8.80%) VMware Infrastructure
3 29 (5.21%) Hyper-V
4 11 (1.97%) Microsoft Virtual Server
4 11 (1.97%) Virtual Servers
5 10 (1.80%) Docker
6 7 (1.26%) XenApp
6 7 (1.26%) XenDesktop
7 4 (0.72%) BitLocker
7 4 (0.72%) EMC RecoverPoint
7 4 (0.72%) Firmware
7 4 (0.72%) KVM
8 3 (0.54%) VMware ESXi
9 2 (0.36%) NFS
10 1 (0.18%) Snort
10 1 (0.18%) Virtual Desktop
10 1 (0.18%) Virtual Machines
Systems Management
1 67 (12.03%) Terraform
2 48 (8.62%) Grafana
3 46 (8.26%) SCCM
4 29 (5.21%) Kubernetes
5 22 (3.95%) Microsoft Intune
6 16 (2.87%) Single Sign-On
7 14 (2.51%) Ansible
8 13 (2.33%) SCOM
9 10 (1.80%) SCVMM
10 9 (1.62%) Backup Exec
10 9 (1.62%) Microsoft Data Protection Manager
10 9 (1.62%) NetBackup
10 9 (1.62%) WSUS
11 8 (1.44%) HP UCMDB
12 6 (1.08%) FortiGate
12 6 (1.08%) IBM BigFix
12 6 (1.08%) Norton AntiVirus
13 5 (0.90%) Opscode Chef
13 5 (0.90%) SCSM
14 4 (0.72%) XenMobile
Vendors
1 114 (20.47%) Microsoft
2 58 (10.41%) Splunk
3 56 (10.05%) Remedy
3 56 (10.05%) VMware
4 53 (9.52%) Google
5 42 (7.54%) Salesforce.com
6 40 (7.18%) Oracle
7 31 (5.57%) Cisco
8 26 (4.67%) IBM
9 24 (4.31%) Citrix
9 24 (4.31%) HP
10 22 (3.95%) SolarWinds
11 18 (3.23%) BMC
12 17 (3.05%) EMC
12 17 (3.05%) SAP
13 14 (2.51%) Genesys
13 14 (2.51%) Pega
14 13 (2.33%) Atlassian
15 12 (2.15%) Ivanti
16 11 (1.97%) CA