Period
to 17 August 2017

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 17 August 2017 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
17 Aug 2017
Same period 2016 Same period 2015
Rank 507 557 753
Rank change year-on-year +50 +196 +54
Permanent jobs citing ServiceNow 945 912 589
As % of all permanent IT jobs advertised in the UK 0.54% 0.46% 0.27%
As % of the Vendors category 1.21% 1.03% 0.58%
Number of salaries quoted 640 679 473
UK median annual salary £52,500 £50,000 £45,000
Median salary % change year-on-year +5.00% +11.11% -
10th Percentile £26,250 £27,500 £25,000
90th Percentile £80,000 £76,250 £68,750
UK excluding London median annual salary £42,500 £47,500 £32,500
% change year-on-year -10.53% +46.15% -18.75%

ServiceNow is in the vendor products and services category. The following table is for comparison with the above and provides summary statistics for all vendor product and service related skills in permanent job vacancies.

Vendor Product & Service Skills
UK
Permanent job vacancies with a requirement for skills associated with vendor products and/or services 78416 88130 101004
As % of all permanent IT job vacancies advertised in the UK 44.54% 44.52% 46.49%
Number of salaries quoted 61139 71676 81511
UK median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £75,000 £75,000 £75,000
UK excluding London median annual salary £42,500 £41,500 £40,000
% change year-on-year +2.41% +3.75% -

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 17 August 2017.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 17 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 860 £52,500 +5.00% 46
London +92 533 £57,500 +4.55% 25
UK excluding London +15 383 £42,500 -10.53% 24
South East +3 110 £41,500 -7.78% 6
Midlands -18 106 £42,500 -15.00% 3
West Midlands -16 100 £42,500 -15.00% 2
North of England +28 62 £37,062 +3.64% 7
North West +9 44 £37,500 -16.67% 6
Wales +43 33 £36,116 +67.98%
East of England +4 31 £50,000 +11.11% 3
Scotland +19 28 £52,500 +23.53% 5
South West +14 13 £35,000 -9.68%
North East +32 10 £37,062 +5.89% 1
Yorkshire +14 8 £27,000 -24.48%
East Midlands +26 6 £25,000 -16.67% 1
Northern Ireland -16 2 £36,250 +3.57%

For the 6 months to 17 August 2017, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ServiceNow.

1 556 (58.84%) ITIL
2 376 (39.79%) Service Management
3 279 (29.52%) Windows
4 274 (28.99%) Finance
5 245 (25.93%) Microsoft
6 237 (25.08%) ITSM
7 194 (20.53%) Active Directory
8 176 (18.62%) Microsoft Office
9 168 (17.78%) Banking
10 163 (17.25%) JavaScript
11 156 (16.51%) Agile Software Development
12 146 (15.45%) VMware
13 143 (15.13%) Project Management
13 143 (15.13%) Windows 7
14 141 (14.92%) Asset Management
15 136 (14.39%) Web Services
16 134 (14.18%) HTML
17 130 (13.76%) Degree
18 128 (13.54%) Microsoft Certification
18 128 (13.54%) SCCM
19 125 (13.23%) SaaS
20 123 (13.02%) Citrix
21 122 (12.91%) Presales
22 120 (12.70%) MS Exchange
23 115 (12.17%) Retail
24 112 (11.85%) IaaS
25 109 (11.53%) User Experience
25 109 (11.53%) Service Delivery
26 108 (11.43%) MCSE
27 107 (11.32%) Investment Banking

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 120 (12.70%) MS Exchange
2 102 (10.79%) Skype for Business
3 100 (10.58%) Exchange Server 2010
4 33 (3.49%) SharePoint
5 16 (1.69%) IIS
6 14 (1.48%) OpenStack
6 14 (1.48%) Oracle SOA Suite
6 14 (1.48%) Tomcat
7 13 (1.38%) WebLogic
8 11 (1.16%) Blackberry Enterprise Server
9 9 (0.95%) Confluence
10 8 (0.85%) IBM Domino
11 7 (0.74%) Exchange Server 2007
11 7 (0.74%) JBoss
11 7 (0.74%) Jetty
12 6 (0.63%) Apache
12 6 (0.63%) Apache TomEE
12 6 (0.63%) CMS
13 4 (0.42%) BizTalk Server
13 4 (0.42%) IBM Notes
Applications
1 176 (18.62%) Microsoft Office
2 26 (2.75%) Microsoft Excel
3 16 (1.69%) Microsoft PowerPoint
4 15 (1.59%) MS Visio
5 11 (1.16%) Microsoft Project
Business Applications
1 59 (6.24%) Remedy ITSM
2 18 (1.90%) Dynamics CRM
3 15 (1.59%) Workfront
4 13 (1.38%) NetSuite
5 10 (1.06%) Eloqua
6 8 (0.85%) Dynamics AX
7 7 (0.74%) assyst
8 4 (0.42%) Oracle BPM
9 3 (0.32%) Northgate Housing
10 2 (0.21%) Dynamics NAV
10 2 (0.21%) Postilion
10 2 (0.21%) Workday HCM
11 1 (0.11%) Markit EDM
11 1 (0.11%) Oracle ERP
11 1 (0.11%) SAP ERP
Cloud Services
1 125 (13.23%) SaaS
2 112 (11.85%) IaaS
3 56 (5.93%) Amazon AWS
4 54 (5.71%) Office 365
5 44 (4.66%) Microsoft Azure
6 19 (2.01%) GitHub
7 18 (1.90%) PaaS
7 18 (1.90%) Salesforce Service Cloud
8 12 (1.27%) Salesforce Sales Cloud
8 12 (1.27%) Sumo Logic
9 11 (1.16%) Cloud Computing
10 10 (1.06%) Boomi
10 10 (1.06%) G Suite
10 10 (1.06%) Mimecast
10 10 (1.06%) SuccessFactors
10 10 (1.06%) Taleo
11 8 (0.85%) Azure Active Directory
11 8 (0.85%) OpenShift
12 4 (0.42%) Amazon CloudWatch
12 4 (0.42%) iPaaS
Communications & Networking
1 95 (10.05%) Skype
2 53 (5.61%) LDAP
3 24 (2.54%) VPN
4 23 (2.43%) SSL
5 19 (2.01%) DNS
6 16 (1.69%) DHCP
6 16 (1.69%) Firewall
7 15 (1.59%) SAN
8 14 (1.48%) TCP/IP
9 11 (1.16%) Internet
9 11 (1.16%) TACACS
9 11 (1.16%) VoIP
10 10 (1.06%) Unified Communications
11 9 (0.95%) FTP
11 9 (0.95%) HTTP
11 9 (0.95%) Remote Desktop
11 9 (0.95%) WAN
12 8 (0.85%) GSM
12 8 (0.85%) Network Security
13 7 (0.74%) LAN
Database & Business Intelligence
1 28 (2.96%) SQL Server
2 27 (2.86%) MySQL
3 13 (1.38%) BusinessObjects
4 11 (1.16%) BODI
4 11 (1.16%) Data Warehouse
4 11 (1.16%) Oracle BI EE
5 8 (0.85%) Relational Database
5 8 (0.85%) SQL Server Integration Services
6 6 (0.63%) Big Data
6 6 (0.63%) MongoDB
6 6 (0.63%) MS Access
7 5 (0.53%) Oracle Database
7 5 (0.53%) PostgreSQL
7 5 (0.53%) SQL Server Analysis Services
8 4 (0.42%) Crystal Reports
8 4 (0.42%) DB2
8 4 (0.42%) Oracle Reports
9 3 (0.32%) Power BI
9 3 (0.32%) SQL Server Reporting Services
10 1 (0.11%) SQL Server 2008
Development Applications
1 29 (3.07%) JIRA
2 25 (2.65%) Git (software)
3 24 (2.54%) Jenkins
4 14 (1.48%) Selenium
5 10 (1.06%) Maven
5 10 (1.06%) SpecFlow
5 10 (1.06%) WebDriver
6 6 (0.63%) Sonatype Nexus
7 5 (0.53%) Visual Studio
8 4 (0.42%) Cucumber
8 4 (0.42%) Oracle Forms
8 4 (0.42%) SQL Server Management Studio (SSMS)
9 2 (0.21%) Atlassian Bamboo
9 2 (0.21%) GitLab
9 2 (0.21%) TestDirector
10 1 (0.11%) FrontPage
10 1 (0.11%) Octopus Deploy
10 1 (0.11%) Subversion
10 1 (0.11%) TeamCity
General
1 274 (28.99%) Finance
2 168 (17.78%) Banking
3 115 (12.17%) Retail
4 107 (11.32%) Investment Banking
5 95 (10.05%) Retail Banking
6 34 (3.60%) Legal
7 31 (3.28%) Law
8 29 (3.07%) Marketing
9 24 (2.54%) Telecoms
10 22 (2.33%) Publishing
11 14 (1.48%) German Language
11 14 (1.48%) Multimedia
12 10 (1.06%) French Language
13 9 (0.95%) Games
14 8 (0.85%) Manufacturing
15 7 (0.74%) Advertising
16 5 (0.53%) Back Office
17 4 (0.42%) Billing
18 3 (0.32%) Financial Institution
18 3 (0.32%) Pharmaceutical
Job Titles
1 154 (16.30%) Analyst
2 125 (13.23%) Developer
3 99 (10.48%) Consultant
4 84 (8.89%) ServiceNow Developer
5 83 (8.78%) Service Manager
6 74 (7.83%) Architect
7 52 (5.50%) Service Analyst
8 42 (4.44%) Administrator
9 41 (4.34%) Head of Support
10 36 (3.81%) Support Analyst
11 35 (3.70%) IT Support
11 35 (3.70%) Service Desk Analyst
12 34 (3.60%) ServiceNow Consultant
13 31 (3.28%) Infrastructure Engineer
13 31 (3.28%) Support Engineer
14 29 (3.07%) IT Analyst
15 25 (2.65%) Solutions Consultant
16 24 (2.54%) ITIL Manager
17 23 (2.43%) Desktop Support
17 23 (2.43%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 136 (14.39%) Web Services
2 134 (14.18%) HTML
3 105 (11.11%) XML
4 83 (8.78%) CSS
5 63 (6.67%) SOAP
6 62 (6.56%) REST
7 56 (5.93%) Ajax
8 51 (5.40%) AngularJS
9 34 (3.60%) .NET
10 32 (3.39%) Twitter Bootstrap
11 28 (2.96%) SAML
12 19 (2.01%) ODBC
13 18 (1.90%) JDBC
14 14 (1.48%) Elastic Stack
15 11 (1.16%) OAuth
15 11 (1.16%) OpenID
16 10 (1.06%) Gherkin
16 10 (1.06%) JMS
16 10 (1.06%) jQuery
16 10 (1.06%) Middleware
Miscellaneous
1 109 (11.53%) User Experience
2 105 (11.11%) Blackberry
3 92 (9.74%) Data Centre
4 62 (6.56%) CMDB
5 54 (5.71%) Analytical Skills
5 54 (5.71%) Computer Science
6 27 (2.86%) Management Information System
7 16 (1.69%) Hybrid Cloud
8 15 (1.59%) Video Conferencing
9 14 (1.48%) Enterprise Software
9 14 (1.48%) Hedge funds
10 12 (1.27%) Fintech
11 10 (1.06%) EMC VNX
11 10 (1.06%) Virtual Team
12 9 (0.95%) Social Media
13 8 (0.85%) iPad
13 8 (0.85%) RSA SecurID
14 7 (0.74%) Smartphone
15 6 (0.63%) Cyber Attack
16 5 (0.53%) Mobile Computing
Operating Systems
1 279 (29.52%) Windows
2 143 (15.13%) Windows 7
3 103 (10.90%) Linux
4 92 (9.74%) Apple iOS
4 92 (9.74%) Mac OS X
5 90 (9.52%) Android
6 66 (6.98%) Unix
7 53 (5.61%) Windows Server
8 41 (4.34%) Windows Server 2012
9 36 (3.81%) Windows 10
10 32 (3.39%) Red Hat Enterprise Linux
11 28 (2.96%) Windows Server 2008
12 18 (1.90%) Windows Server 2003
13 12 (1.27%) CentOS
13 12 (1.27%) Windows 8
14 10 (1.06%) Solaris
15 9 (0.95%) HPUX
16 8 (0.85%) AIX
17 5 (0.53%) Mac OS
18 4 (0.42%) Windows XP
Processes & Methodologies
1 556 (58.84%) ITIL
2 376 (39.79%) Service Management
3 237 (25.08%) ITSM
4 156 (16.51%) Agile Software Development
5 143 (15.13%) Project Management
6 141 (14.92%) Asset Management
7 122 (12.91%) Presales
8 109 (11.53%) Service Delivery
9 103 (10.90%) Wealth Management
10 97 (10.26%) Continuous Improvement
11 85 (8.99%) Problem Management
12 83 (8.78%) Change Management
12 83 (8.78%) Configuration Management
13 80 (8.47%) Stakeholder Management
14 74 (7.83%) Service Design
14 74 (7.83%) Workflow
15 73 (7.72%) Incident Management
15 73 (7.72%) ITIL V3
16 67 (7.09%) DevOps
17 57 (6.03%) Scrum
Programming Languages
1 163 (17.25%) JavaScript
2 90 (9.52%) Java
3 75 (7.94%) SQL
4 49 (5.19%) PowerShell
5 45 (4.76%) Perl
6 35 (3.70%) Python
7 24 (2.54%) Bash Shell
8 19 (2.01%) Ruby
9 15 (1.59%) PHP
9 15 (1.59%) PL/SQL
10 10 (1.06%) C
10 10 (1.06%) Shell Script
10 10 (1.06%) T-SQL
10 10 (1.06%) VB
10 10 (1.06%) VBScript
11 8 (0.85%) C++
12 6 (0.63%) C#
13 3 (0.32%) Korn
14 2 (0.21%) Go
14 2 (0.21%) VB.NET
Qualifications
1 130 (13.76%) Degree
2 128 (13.54%) Microsoft Certification
3 108 (11.43%) MCSE
4 88 (9.31%) Citrix Certification
5 85 (8.99%) CCA
6 57 (6.03%) ITIL Certification
7 23 (2.43%) MCSA
8 18 (1.90%) Computer Science Degree
8 18 (1.90%) ITIL Foundation Certificate
8 18 (1.90%) Security Cleared
9 17 (1.80%) Cisco Certification
10 12 (1.27%) AWS Certification
10 12 (1.27%) GIAC
11 9 (0.95%) CISSP
12 8 (0.85%) (ISC)2 CCSP
12 8 (0.85%) CISM
12 8 (0.85%) ISSAP
12 8 (0.85%) Network+ Certification
12 8 (0.85%) PMI Certification
12 8 (0.85%) SC Cleared
Quality Assurance & Compliance
1 62 (6.56%) SLA
2 27 (2.86%) QA
3 13 (1.38%) ISO/IEC 20000
4 11 (1.16%) Data Quality
5 9 (0.95%) COBIT
6 4 (0.42%) PMO
7 3 (0.32%) ISO/IEC 27001
7 3 (0.32%) Sarbanes-Oxley
8 1 (0.11%) ISO/IEC 19770
8 1 (0.11%) PMBOK
System Software
1 194 (20.53%) Active Directory
2 90 (9.52%) XenApp
3 89 (9.42%) XenDesktop
4 35 (3.70%) VMware Infrastructure
5 11 (1.16%) Hyper-V
5 11 (1.16%) VMware ESXi
6 7 (0.74%) Docker
6 7 (0.74%) Microsoft App-V
6 7 (0.74%) Virtual Machines
7 5 (0.53%) vSphere
8 3 (0.32%) BitLocker
9 2 (0.21%) Microsoft Virtual Server
9 2 (0.21%) Virtual Desktop
9 2 (0.21%) Virtual Servers
9 2 (0.21%) VMware NSX
9 2 (0.21%) VMware Server
Systems Management
1 128 (13.54%) SCCM
2 85 (8.99%) AirWatch
3 42 (4.44%) Puppet
4 32 (3.39%) Ansible
5 29 (3.07%) Nagios
6 23 (2.43%) Terraform
7 20 (2.12%) Opscode Chef
8 19 (2.01%) SCOM
9 18 (1.90%) Tivoli
9 18 (1.90%) ZABBIX
10 11 (1.16%) Netcool
10 11 (1.16%) WSUS
11 10 (1.06%) NetBackup
11 10 (1.06%) WebSphere Cast Iron
12 9 (0.95%) Backup Exec
12 9 (0.95%) FortiGate
13 8 (0.85%) CA Spectrum
13 8 (0.85%) Cisco CUCM
13 8 (0.85%) Symantec Enterprise Vault
14 6 (0.63%) Microsoft Data Protection Manager
Vendors
1 245 (25.93%) Microsoft
2 146 (15.45%) VMware
3 123 (13.02%) Citrix
4 103 (10.90%) Remedy
5 95 (10.05%) Apple
6 91 (9.63%) McAfee
7 86 (9.10%) AppSense
8 77 (8.15%) Oracle
9 70 (7.41%) HP
10 48 (5.08%) Cisco
11 45 (4.76%) Splunk
12 42 (4.44%) BMC
13 39 (4.13%) Salesforce.com
14 37 (3.92%) IBM
15 30 (3.17%) CA
15 30 (3.17%) Red Hat
16 27 (2.86%) Google
17 26 (2.75%) SolarWinds
18 24 (2.54%) LANDesk
19 18 (1.90%) New Relic