Period
to 17 April 2021

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 17 April 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
17 Apr 2021
Same period 2020 Same period 2019
Rank 341 308 337
Rank change year-on-year -33 +29 +134
Permanent jobs citing ServiceNow 740 1,099 1,417
As % of all permanent jobs advertised in the UK 0.88% 0.99% 0.95%
As % of the Vendors category 2.33% 2.42% 2.29%
Number of salaries quoted 576 869 1,093
10th Percentile £31,000 £29,000 £30,000
25th Percentile £41,250 £37,500 £37,500
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% +11.11%
75th Percentile £73,750 £75,000 £65,000
90th Percentile £84,375 £85,000 £80,000
UK excluding London median annual salary £45,500 £41,250 £45,000
% change year-on-year +10.30% -8.33% +19.61%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 31,777 45,430 61,804
As % of all permanent IT jobs advertised in the UK 37.77% 40.89% 41.57%
Number of salaries quoted 23,760 35,277 47,811
10th Percentile £31,250 £28,500 £27,750
25th Percentile £39,625 £37,500 £36,250
Median annual salary (50th Percentile) £52,500 £52,500 £50,000
Median % change year-on-year - +5.00% +5.26%
75th Percentile £70,000 £70,000 £67,500
90th Percentile £85,000 £86,250 £82,500
UK excluding London median annual salary £46,000 £45,000 £45,000
% change year-on-year +2.22% - +5.88%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 17 April 2021.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 17 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 629 £55,000 -8.33% 126
UK excluding London +62 378 £45,500 +10.30% 75
London -74 257 £62,500 -7.41% 57
Work from Home -101 186 £65,000 -3.70% 32
South East +58 110 £52,500 +10.53% 17
Midlands +44 94 £42,500 - 14
West Midlands +14 60 £42,500 +21.43% 10
North of England -24 59 £40,000 -15.79% 29
East of England +73 47 £60,000 +77.78% 5
Scotland +26 36 £45,500 -5.21% 6
East Midlands +20 34 £44,500 -6.32% 4
North West -7 31 £40,000 -36.00% 18
South West +22 30 £22,500 -28.00% 4
Yorkshire -4 27 £45,000 +60.71% 8
Wales +41 2 £38,180 -58.72%
North East -6 1 £52,000 +38.67% 3

For the 6 months to 17 April 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 320 (43.24%) ITIL
2 221 (29.86%) Service Management
3 204 (27.57%) ITSM
4 172 (23.24%) Microsoft
5 147 (19.86%) Microsoft 365
6 145 (19.59%) Active Directory
7 142 (19.19%) Windows
8 131 (17.70%) Azure
9 125 (16.89%) Agile Software Development
10 107 (14.46%) Service Delivery
11 101 (13.65%) Web Services
12 98 (13.24%) Finance
13 87 (11.76%) JavaScript
13 87 (11.76%) SQL
14 85 (11.49%) Change Management
15 83 (11.22%) Problem-Solving
16 81 (10.95%) Windows Server
17 77 (10.41%) Project Management
18 76 (10.27%) Data Centre
19 75 (10.14%) Microsoft Office
20 72 (9.73%) Linux
21 71 (9.59%) XML
22 70 (9.46%) Security Cleared
23 69 (9.32%) CMDB
23 69 (9.32%) Analytical Skills
24 68 (9.19%) VMware
24 68 (9.19%) HTML
25 65 (8.78%) Microsoft Excel
26 64 (8.65%) AWS
27 63 (8.51%) DevOps

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (6.08%) SharePoint
2 25 (3.38%) Skype for Business
3 23 (3.11%) Confluence
4 22 (2.97%) MS Exchange
5 20 (2.70%) Oracle SOA Suite
6 9 (1.22%) Elasticsearch
7 6 (0.81%) IIS
8 5 (0.68%) WebLogic
9 4 (0.54%) Exchange Server 2010
10 3 (0.41%) Apache
10 3 (0.41%) OpenStack
10 3 (0.41%) SAS
10 3 (0.41%) WebSphere
11 2 (0.27%) Apache Spark
11 2 (0.27%) CMS
11 2 (0.27%) Exchange Server 2013
11 2 (0.27%) Tomcat
12 1 (0.14%) JBoss
12 1 (0.14%) Moodle
12 1 (0.14%) Totara
Applications
1 75 (10.14%) Microsoft Office
2 65 (8.78%) Microsoft Excel
3 30 (4.05%) MS Visio
4 24 (3.24%) Microsoft PowerPoint
5 10 (1.35%) Microsoft Project
6 1 (0.14%) Adobe Creative Suite
6 1 (0.14%) Chatbot
Business Applications
1 42 (5.68%) Remedy ITSM
2 9 (1.22%) Workfront
3 3 (0.41%) Maximo
4 2 (0.27%) Dynamics CRM
4 2 (0.27%) Elite 3E
4 2 (0.27%) Oracle EBS
5 1 (0.14%) SAP GTS
5 1 (0.14%) SAP HCM
5 1 (0.14%) SAP S/4HANA
Cloud Services
1 147 (19.86%) Microsoft 365
2 131 (17.70%) Azure
3 64 (8.65%) AWS
4 54 (7.30%) Azure Active Directory
5 48 (6.49%) SaaS
6 45 (6.08%) Power Platform
7 38 (5.14%) IaaS
8 35 (4.73%) PaaS
9 13 (1.76%) Mimecast
10 11 (1.49%) PowerApps
11 7 (0.95%) Cloud Computing
11 7 (0.95%) GCP
11 7 (0.95%) OpenShift
12 4 (0.54%) Dynamics 365
12 4 (0.54%) Power Automate
13 3 (0.41%) Serverless
13 3 (0.41%) SuccessFactors
14 2 (0.27%) Google Workspace
14 2 (0.27%) Oracle Service Cloud
14 2 (0.27%) Taleo
Communications & Networking
1 58 (7.84%) Firewall
2 42 (5.68%) DNS
3 39 (5.27%) VPN
4 31 (4.19%) Internet
5 27 (3.65%) SAN
5 27 (3.65%) Skype
6 24 (3.24%) SSL
7 21 (2.84%) TCP/IP
8 18 (2.43%) Cisco ASA
8 18 (2.43%) DHCP
8 18 (2.43%) HTTP
9 13 (1.76%) WAN
9 13 (1.76%) Wireless
10 11 (1.49%) LAN
11 9 (1.22%) NAS
12 8 (1.08%) FTP
12 8 (1.08%) IMAP
12 8 (1.08%) NetScaler
12 8 (1.08%) SMTP
13 7 (0.95%) Cisco ISE
Database & Business Intelligence
1 58 (7.84%) SQL Server
2 30 (4.05%) Power BI
3 21 (2.84%) Relational Database
4 20 (2.70%) MySQL
5 18 (2.43%) Tableau
6 14 (1.89%) PostgreSQL
7 11 (1.49%) SQL Server Integration Services
8 9 (1.22%) SQL Server Reporting Services
9 8 (1.08%) DTS
9 8 (1.08%) MongoDB
9 8 (1.08%) SQL Server 2008
10 6 (0.81%) SQL Server 2014
11 5 (0.68%) Data Mining
11 5 (0.68%) DB2
12 3 (0.41%) MariaDB
12 3 (0.41%) QlikView
12 3 (0.41%) RDBMS
13 2 (0.27%) Amazon RDS
13 2 (0.27%) Oracle Database
13 2 (0.27%) Oracle Database 12c
Development Applications
1 56 (7.57%) JIRA
2 27 (3.65%) Jenkins
3 21 (2.84%) Git (software)
4 14 (1.89%) Visual Studio
5 13 (1.76%) Maven
6 11 (1.49%) Atlassian Bamboo
7 9 (1.22%) Cucumber
7 9 (1.22%) GitLab
8 8 (1.08%) Artifactory
8 8 (1.08%) Gerrit
8 8 (1.08%) SQL Server Management Studio (SSMS)
8 8 (1.08%) Team Foundation Server
9 7 (0.95%) MSBuild
10 4 (0.54%) Ant
10 4 (0.54%) TeamCity
11 3 (0.41%) Bitbucket
12 2 (0.27%) SonarQube
13 1 (0.14%) Bitbucket Server
13 1 (0.14%) WinAutomation
General
1 98 (13.24%) Finance
2 23 (3.11%) Legal
3 19 (2.57%) Banking
3 19 (2.57%) Law
4 14 (1.89%) Public Sector
5 11 (1.49%) Billing
6 10 (1.35%) Marketing
7 9 (1.22%) Retail
8 7 (0.95%) Publishing
9 6 (0.81%) Automotive
9 6 (0.81%) Digital Economy
10 5 (0.68%) Advertising
10 5 (0.68%) General Ledger
11 3 (0.41%) Games
12 2 (0.27%) Aerospace
12 2 (0.27%) Housing Association
12 2 (0.27%) Manufacturing
12 2 (0.27%) Military
12 2 (0.27%) Pharmaceutical
12 2 (0.27%) Social Housing
Job Titles
1 126 (17.03%) Analyst
2 106 (14.32%) Consultant
3 71 (9.59%) Developer
4 60 (8.11%) ServiceNow Consultant
5 57 (7.70%) ServiceNow Developer
6 44 (5.95%) Team Leader
7 43 (5.81%) Senior Consultant
8 38 (5.14%) Service Analyst
9 37 (5.00%) Architect
10 34 (4.59%) Technical Consultant
11 33 (4.46%) Support Engineer
12 32 (4.32%) Senior Technical Consultant
13 30 (4.05%) Infrastructure Engineer
13 30 (4.05%) IT Engineer
14 28 (3.78%) Support Analyst
15 27 (3.65%) IT Analyst
15 27 (3.65%) Service Manager
16 23 (3.11%) Cloud Engineer
16 23 (3.11%) Development Team Leader
16 23 (3.11%) Security Engineer
Libraries, Frameworks & Software Standards
1 101 (13.65%) Web Services
2 71 (9.59%) XML
3 68 (9.19%) HTML
4 55 (7.43%) SOAP
5 43 (5.81%) Elastic Stack
6 39 (5.27%) LDAP
7 33 (4.46%) REST
8 30 (4.05%) AngularJS
9 28 (3.78%) CSS
10 21 (2.84%) Ajax
11 19 (2.57%) Middleware
12 18 (2.43%) JSON
13 15 (2.03%) JMS
14 14 (1.89%) .NET
14 14 (1.89%) XSLT
15 13 (1.76%) RESTful
16 12 (1.62%) RabbitMQ
17 9 (1.22%) SAML
17 9 (1.22%) Spring
17 9 (1.22%) Spring Boot
Miscellaneous
1 76 (10.27%) Data Centre
2 69 (9.32%) Analytical Skills
2 69 (9.32%) CMDB
3 42 (5.68%) Enterprise Software
4 40 (5.41%) Management Information System
5 23 (3.11%) Driving Licence
6 22 (2.97%) Self-Motivation
6 22 (2.97%) User Experience
7 18 (2.43%) Cyberthreat
8 15 (2.03%) Data Structures
9 9 (1.22%) Public Cloud
9 9 (1.22%) Video Conferencing
10 7 (0.95%) Greenfield Project
11 6 (0.81%) IVR
12 5 (0.68%) Replication
13 4 (0.54%) Blackberry
13 4 (0.54%) Clustering
13 4 (0.54%) EMC VNX
13 4 (0.54%) Virtual Team
14 3 (0.41%) Mainframe
Operating Systems
1 142 (19.19%) Windows
2 81 (10.95%) Windows Server
3 72 (9.73%) Linux
4 60 (8.11%) Windows 10
5 42 (5.68%) Windows Server 2016
6 29 (3.92%) Windows Server 2012
6 29 (3.92%) Windows Server 2019
7 26 (3.51%) Windows 7
8 20 (2.70%) Android
9 19 (2.57%) Apple iOS
9 19 (2.57%) Red Hat Enterprise Linux
9 19 (2.57%) Unix
10 14 (1.89%) Windows Server 2008
11 11 (1.49%) Windows 8
12 8 (1.08%) CentOS
13 4 (0.54%) AIX
14 3 (0.41%) SUSE
15 2 (0.27%) Ubuntu
16 1 (0.14%) HPUX
16 1 (0.14%) Mac OS
Processes & Methodologies
1 320 (43.24%) ITIL
2 221 (29.86%) Service Management
3 204 (27.57%) ITSM
4 125 (16.89%) Agile Software Development
5 107 (14.46%) Service Delivery
6 85 (11.49%) Change Management
7 83 (11.22%) Problem-Solving
8 77 (10.41%) Project Management
9 63 (8.51%) DevOps
10 61 (8.24%) Project Delivery
11 56 (7.57%) Presales
12 55 (7.43%) Infrastructure Engineering
13 49 (6.62%) Analytics
13 49 (6.62%) Configuration Management
14 48 (6.49%) Incident Management
15 45 (6.08%) Migration
16 44 (5.95%) Customer Requirements
16 44 (5.95%) Scrum
17 42 (5.68%) Data Analysis
17 42 (5.68%) Stakeholder Management
Programming Languages
1 87 (11.76%) JavaScript
1 87 (11.76%) SQL
2 62 (8.38%) PowerShell
3 56 (7.57%) Python
4 54 (7.30%) Java
5 41 (5.54%) Perl
6 35 (4.73%) Shell Script
7 27 (3.65%) Ruby
8 19 (2.57%) C#
8 19 (2.57%) Go
9 11 (1.49%) T-SQL
10 10 (1.35%) VB
11 8 (1.08%) Bash Shell
11 8 (1.08%) Groovy
11 8 (1.08%) VB.NET
12 6 (0.81%) R
12 6 (0.81%) XPath
13 4 (0.54%) VBA
14 3 (0.41%) PHP
15 2 (0.27%) C++
Qualifications
1 70 (9.46%) Security Cleared
2 63 (8.51%) SC Cleared
3 60 (8.11%) Degree
4 28 (3.78%) ITIL Certification
5 22 (2.97%) Microsoft Certification
6 17 (2.30%) MCSE
7 15 (2.03%) BPSS Clearance
8 13 (1.76%) MCSA
9 12 (1.62%) CCNP
9 12 (1.62%) Cisco Certification
9 12 (1.62%) ITIL Foundation Certificate
10 11 (1.49%) CCNA
11 10 (1.35%) CISM
11 10 (1.35%) CISSP
11 10 (1.35%) MCP
12 9 (1.22%) CISA
12 9 (1.22%) MOS
13 7 (0.95%) A+ Certification
13 7 (0.95%) Master's Degree
14 6 (0.81%) IIBA
Quality Assurance & Compliance
1 58 (7.84%) SLA
2 35 (4.73%) COBIT
3 32 (4.32%) GRC
4 24 (3.24%) GDPR
4 24 (3.24%) QA
5 22 (2.97%) ISO/IEC 27001
6 17 (2.30%) PCI DSS
7 16 (2.16%) PMO
8 9 (1.22%) ISO/IEC 20000
9 5 (0.68%) Data Quality
10 2 (0.27%) Sarbanes-Oxley
11 1 (0.14%) NIST
System Software
1 145 (19.59%) Active Directory
2 57 (7.70%) VMware Infrastructure
3 26 (3.51%) Docker
4 25 (3.38%) Hyper-V
5 19 (2.57%) KVM
6 14 (1.89%) Firmware
7 10 (1.35%) Virtual Machines
8 9 (1.22%) Microsoft Virtual Server
8 9 (1.22%) Virtual Servers
9 8 (1.08%) XenApp
9 8 (1.08%) XenDesktop
10 7 (0.95%) LXC
11 6 (0.81%) EMC RecoverPoint
12 5 (0.68%) BitLocker
13 4 (0.54%) NFS
13 4 (0.54%) VMware ESXi
14 2 (0.27%) Snort
14 2 (0.27%) Veritas Cluster Server
14 2 (0.27%) vSphere
15 1 (0.14%) Virtual Desktop
Systems Management
1 59 (7.97%) SCCM
2 38 (5.14%) Microsoft Intune
3 26 (3.51%) Kubernetes
4 20 (2.70%) Ansible
4 20 (2.70%) Opscode Chef
4 20 (2.70%) Single Sign-On
5 19 (2.57%) CFEngine
5 19 (2.57%) Demisto
5 19 (2.57%) Puppet
6 18 (2.43%) HP UCMDB
6 18 (2.43%) Terraform
7 15 (2.03%) IBM BigFix
7 15 (2.03%) SCOM
8 13 (1.76%) Grafana
9 12 (1.62%) SCVMM
10 9 (1.22%) Kibana
10 9 (1.22%) NetBackup
11 8 (1.08%) Norton AntiVirus
11 8 (1.08%) vRealize
12 7 (0.95%) Backup Exec
Vendors
1 172 (23.24%) Microsoft
2 68 (9.19%) VMware
3 63 (8.51%) Oracle
4 60 (8.11%) Remedy
5 49 (6.62%) Cisco
6 44 (5.95%) HP
7 43 (5.81%) BMC
8 41 (5.54%) Citrix
8 41 (5.54%) IBM
9 37 (5.00%) Salesforce.com
10 33 (4.46%) Splunk
11 28 (3.78%) SolarWinds
12 23 (3.11%) Apple
12 23 (3.11%) SAP
13 20 (2.70%) ArcSight
14 19 (2.57%) CheckPoint
15 18 (2.43%) Veeam
16 17 (2.30%) Blue Coat
16 17 (2.30%) McAfee
17 16 (2.16%) Atlassian