Period
to 19 June 2019

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 19 June 2019 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
19 Jun 2019
Same period 2018 Same period 2017
Rank 303 398 543
Rank change year-on-year +95 +145 +71
Permanent jobs citing ServiceNow 1,569 1,357 829
As % of all permanent IT jobs advertised in the UK 1.09% 0.79% 0.48%
As % of the Vendors category 2.57% 1.81% 1.09%
Number of salaries quoted 1,227 930 598
UK median annual salary £54,000 £49,039 £52,500
Median salary % change year-on-year +10.12% -6.59% +5.00%
10th Percentile £31,250 £26,725 £26,750
90th Percentile £80,000 £85,000 £82,500
UK excluding London median annual salary £45,000 £41,300 £41,500
% change year-on-year +8.96% -0.48% -12.63%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 60,990 74,994 76,343
As % of all permanent IT jobs advertised in the UK 42.44% 43.56% 44.33%
Number of salaries quoted 46,714 58,625 60,939
UK median annual salary £50,000 £47,500 £47,000
Median salary % change year-on-year +5.26% +1.06% +4.44%
10th Percentile £27,500 £26,750 £26,250
90th Percentile £82,000 £77,500 £75,000
UK excluding London median annual salary £45,000 £42,500 £41,500
% change year-on-year +5.88% +2.41% -

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 19 June 2019.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 19 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +87 1,415 £55,000 +11.11% 59
London +87 789 £60,000 +4.35% 32
UK excluding London +86 726 £45,000 +8.96% 36
South East +62 259 £47,500 +5.56% 11
Midlands +55 193 £47,500 +31.94% 7
West Midlands +48 182 £47,500 +31.94% 6
North of England +18 79 £37,500 -21.05% 2
Scotland +38 73 £39,000 -37.60% 5
East of England +47 53 £29,000 +16.00% 1
North West 0 36 £54,000 +13.68% 1
Northern Ireland +9 35 £45,000 +45.16%
South West +31 33 £31,000 -31.11% 6
Yorkshire +5 28 £32,500 -27.78%
North East +35 15 £27,500 -50.00% 1
East Midlands +22 11 £51,250 +46.43% 1
Wales -12 5 £49,000 +21.86% 4

For the 6 months to 19 June 2019, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 716 (45.63%) ITIL
2 589 (37.54%) ITSM
3 562 (35.82%) Service Management
4 341 (21.73%) Windows
5 244 (15.55%) JavaScript
6 233 (14.85%) Microsoft
7 212 (13.51%) Finance
8 204 (13.00%) HTML
9 189 (12.05%) Agile Software Development
10 179 (11.41%) Problem-Solving
11 178 (11.34%) SLA
12 177 (11.28%) Stakeholder Management
13 175 (11.15%) Microsoft Azure
14 174 (11.09%) SQL
15 164 (10.45%) ITIL Certification
16 163 (10.39%) Active Directory
17 156 (9.94%) Linux
18 142 (9.05%) Change Management
19 141 (8.99%) XML
20 133 (8.48%) Microsoft Office
21 128 (8.16%) Amazon AWS
22 126 (8.03%) SCCM
22 126 (8.03%) SaaS
23 124 (7.90%) JIRA
24 123 (7.84%) Analytical Skills
25 120 (7.65%) Office 365
26 117 (7.46%) Windows Server
27 114 (7.27%) Incident Management
28 107 (6.82%) Unix
29 106 (6.76%) Service Delivery

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (4.78%) SharePoint
2 30 (1.91%) MS Exchange
3 22 (1.40%) SAS
4 21 (1.34%) Confluence
5 20 (1.27%) IIS
6 19 (1.21%) BizTalk Server
7 11 (0.70%) CICS
8 7 (0.45%) CMS
8 7 (0.45%) Oracle SOA Suite
9 6 (0.38%) Exchange Server 2010
10 5 (0.32%) Mule
10 5 (0.32%) Mule ESB
10 5 (0.32%) nginx
10 5 (0.32%) Oracle Workflow
10 5 (0.32%) SharePoint 2013
11 4 (0.25%) Apache
11 4 (0.25%) Apache Synapse
11 4 (0.25%) Blackberry Enterprise Server
11 4 (0.25%) IBM Notes
11 4 (0.25%) Skype for Business
Applications
1 133 (8.48%) Microsoft Office
2 54 (3.44%) Microsoft Excel
3 37 (2.36%) Microsoft PowerPoint
4 33 (2.10%) MS Visio
5 26 (1.66%) Microsoft Project
6 5 (0.32%) Acrobat
7 3 (0.19%) AutoCAD
8 2 (0.13%) Chatbot
8 2 (0.13%) Notepad++
9 1 (0.064%) Adobe Creative Suite
9 1 (0.064%) Adobe Illustrator
9 1 (0.064%) Adobe Premiere
9 1 (0.064%) Photoshop
Business Applications
1 37 (2.36%) Remedy ITSM
2 10 (0.64%) Eloqua
3 9 (0.57%) Salesforce.com CRM
3 9 (0.57%) Workfront
4 8 (0.51%) Dynamics CRM
4 8 (0.51%) iTrent
5 5 (0.32%) Primavera
6 3 (0.19%) Postilion
7 2 (0.13%) Eagle PACE
7 2 (0.13%) Front Arena
7 2 (0.13%) Markit EDM
7 2 (0.13%) SAP S/4HANA
7 2 (0.13%) thinkFolio
8 1 (0.064%) Cisco SocialMiner
8 1 (0.064%) Hyperion Planning
8 1 (0.064%) IBM Operational Decision Manager
8 1 (0.064%) Maximo
8 1 (0.064%) NetSuite
8 1 (0.064%) Raiser's Edge
Cloud Services
1 175 (11.15%) Microsoft Azure
2 128 (8.16%) Amazon AWS
3 126 (8.03%) SaaS
4 120 (7.65%) Office 365
5 72 (4.59%) Google Cloud Platform
6 30 (1.91%) Power Platform
7 29 (1.85%) IaaS
8 23 (1.47%) Azure Active Directory
9 16 (1.02%) OneDrive
10 14 (0.89%) PaaS
11 12 (0.76%) Slack
12 11 (0.70%) Amazon ECS
13 10 (0.64%) Adobe Analytics
14 8 (0.51%) GitHub
15 7 (0.45%) Dynamics 365
15 7 (0.45%) PowerApps
16 5 (0.32%) Apigee
16 5 (0.32%) Kong
17 3 (0.19%) G Suite
18 2 (0.13%) Mimecast
Communications & Networking
1 49 (3.12%) Firewall
2 37 (2.36%) LAN
3 35 (2.23%) VPN
4 33 (2.10%) WAN
5 28 (1.78%) Internet
5 28 (1.78%) TCP/IP
6 27 (1.72%) DNS
7 19 (1.21%) Cisco ASA
8 18 (1.15%) Network Security
9 14 (0.89%) SAN
9 14 (0.89%) WebEx
9 14 (0.89%) Wi-Fi
10 13 (0.83%) Cisco IOS
11 11 (0.70%) NAS
12 10 (0.64%) Wireless
13 9 (0.57%) FTP
14 8 (0.51%) Remote Desktop
14 8 (0.51%) Skype
14 8 (0.51%) VoIP
15 6 (0.38%) Unified Communications
Database & Business Intelligence
1 97 (6.18%) SQL Server
2 35 (2.23%) SQL Server 2012
3 25 (1.59%) SQL Server 2008
4 23 (1.47%) Power BI
5 22 (1.40%) SQL Server 2014
5 22 (1.40%) SQL Server 2016
6 19 (1.21%) SQL Server Integration Services
7 16 (1.02%) Relational Database
8 14 (0.89%) Data Lake
9 12 (0.76%) DTS
9 12 (0.76%) Hadoop
10 11 (0.70%) DB2
11 8 (0.51%) Data Warehouse
12 7 (0.45%) PostgreSQL
13 4 (0.25%) NoSQL
14 3 (0.19%) Azure SQL Database
14 3 (0.19%) MySQL
14 3 (0.19%) Oracle Database
15 2 (0.13%) Crystal Reports
15 2 (0.13%) Oracle Reports
Development Applications
1 124 (7.90%) JIRA
2 71 (4.53%) Jenkins
3 66 (4.21%) Team Foundation Server
4 59 (3.76%) Git (software)
5 54 (3.44%) Octopus Deploy
6 53 (3.38%) Subversion
7 52 (3.31%) Atlassian Bamboo
7 52 (3.31%) GoCD
7 52 (3.31%) IBM UrbanCode
8 20 (1.27%) Visual Studio
9 10 (0.64%) PhantomJS
10 5 (0.32%) Visual Studio Team System
11 4 (0.25%) Sonatype Nexus
12 3 (0.19%) Eclipse
12 3 (0.19%) Hudson
13 2 (0.13%) Bitbucket
13 2 (0.13%) GitLab
13 2 (0.13%) SonarQube
13 2 (0.13%) SQL Server Management Studio (SSMS)
13 2 (0.13%) Zephyr
General
1 212 (13.51%) Finance
2 80 (5.10%) Retail
3 39 (2.49%) Banking
4 33 (2.10%) Legal
5 27 (1.72%) Marketing
6 22 (1.40%) Pharmaceutical
7 19 (1.21%) Law
8 18 (1.15%) Telecoms
9 9 (0.57%) Back Office
9 9 (0.57%) Investment Banking
10 7 (0.45%) Automotive
11 6 (0.38%) Front Office
12 4 (0.25%) Manufacturing
12 4 (0.25%) Publishing
13 3 (0.19%) Advertising
13 3 (0.19%) Billing
13 3 (0.19%) Financial Institution
14 2 (0.13%) General Ledger
15 1 (0.064%) French Language
15 1 (0.064%) Games
Job Titles
1 330 (21.03%) Analyst
2 268 (17.08%) Consultant
3 182 (11.60%) Developer
4 162 (10.33%) ServiceNow Consultant
5 148 (9.43%) ServiceNow Developer
6 122 (7.78%) Support Analyst
7 114 (7.27%) Technical Consultant
8 109 (6.95%) Architect
9 99 (6.31%) Business Analyst
10 76 (4.84%) Service Analyst
11 75 (4.78%) Applications Support
11 75 (4.78%) Support Engineer
12 66 (4.21%) Project Manager
13 52 (3.31%) DevOps Consultant
14 49 (3.12%) IT Support
15 47 (3.00%) Service Manager
16 46 (2.93%) Service Desk Analyst
17 44 (2.80%) Senior Consultant
18 40 (2.55%) Administrator
19 39 (2.49%) IT Analyst
Libraries, Frameworks & Software Standards
1 204 (13.00%) HTML
2 141 (8.99%) XML
3 100 (6.37%) CSS
4 95 (6.05%) Web Services
5 75 (4.78%) AngularJS
6 55 (3.51%) REST
7 53 (3.38%) Elastic Stack
8 47 (3.00%) .NET
9 42 (2.68%) HTML5
10 41 (2.61%) SOAP
11 19 (1.21%) JSON
12 15 (0.96%) Middleware
13 14 (0.89%) .NET Framework
13 14 (0.89%) Node.js
14 12 (0.76%) XSLT
15 9 (0.57%) Twitter Bootstrap
16 8 (0.51%) Ajax
16 8 (0.51%) SAML
17 7 (0.45%) LDAP
17 7 (0.45%) LINQ
Miscellaneous
1 123 (7.84%) Analytical Skills
2 76 (4.84%) CMDB
3 75 (4.78%) Management Information System
4 52 (3.31%) Data Centre
5 35 (2.23%) User Experience
6 32 (2.04%) Self-Motivation
7 26 (1.66%) Blackberry
8 24 (1.53%) Clustering
9 22 (1.40%) EPoS
10 19 (1.21%) Enterprise Software
11 17 (1.08%) Driving Licence
11 17 (1.08%) iPhone
12 14 (0.89%) Reinsurance
13 12 (0.76%) Public Cloud
13 12 (0.76%) Security Operations Centre
14 11 (0.70%) Hedge funds
14 11 (0.70%) Mainframe
14 11 (0.70%) NHS
14 11 (0.70%) VSAM
15 10 (0.64%) Digital Media
Operating Systems
1 341 (21.73%) Windows
2 156 (9.94%) Linux
3 117 (7.46%) Windows Server
4 107 (6.82%) Unix
5 86 (5.48%) Windows 10
6 47 (3.00%) Windows 7
7 34 (2.17%) Windows Server 2008
8 31 (1.98%) Apple iOS
9 26 (1.66%) Windows Server 2012
10 23 (1.47%) Mac OS
11 18 (1.15%) Android
12 11 (0.70%) MVS
13 7 (0.45%) Windows 2000
14 6 (0.38%) Mac OS X
15 4 (0.25%) Windows 8
15 4 (0.25%) Windows XP
16 3 (0.19%) CentOS
16 3 (0.19%) Red Hat Enterprise Linux
17 2 (0.13%) AIX
17 2 (0.13%) Fedora
Processes & Methodologies
1 716 (45.63%) ITIL
2 589 (37.54%) ITSM
3 562 (35.82%) Service Management
4 189 (12.05%) Agile Software Development
5 179 (11.41%) Problem-Solving
6 177 (11.28%) Stakeholder Management
7 142 (9.05%) Change Management
8 114 (7.27%) Incident Management
9 106 (6.76%) Service Delivery
10 102 (6.50%) Problem Management
11 99 (6.31%) DevOps
12 96 (6.12%) Security Operations
13 86 (5.48%) ITIL V3
14 84 (5.35%) Presales
15 83 (5.29%) Service Design
16 81 (5.16%) Continuous Improvement
17 78 (4.97%) Asset Management
18 77 (4.91%) Project Management
19 74 (4.72%) Configuration Management
20 67 (4.27%) Business Intelligence
Programming Languages
1 244 (15.55%) JavaScript
2 174 (11.09%) SQL
3 104 (6.63%) PowerShell
4 68 (4.33%) Java
5 52 (3.31%) Python
6 40 (2.55%) T-SQL
7 22 (1.40%) C#
8 15 (0.96%) Bash Shell
8 15 (0.96%) VB
9 14 (0.89%) C++
10 13 (0.83%) COBOL
10 13 (0.83%) Go
11 12 (0.76%) C
11 12 (0.76%) VB.NET
12 11 (0.70%) JCL
13 5 (0.32%) Perl
13 5 (0.32%) Shell Script
13 5 (0.32%) VBA
13 5 (0.32%) VBScript
14 4 (0.25%) TypeScript
Qualifications
1 164 (10.45%) ITIL Certification
2 89 (5.67%) Degree
3 54 (3.44%) Microsoft Certification
4 50 (3.19%) ITIL Foundation Certificate
5 30 (1.91%) MCSE
6 27 (1.72%) Security Cleared
7 19 (1.21%) MCP
8 18 (1.15%) A+ Certification
9 14 (0.89%) SC Cleared
10 13 (0.83%) Cisco Certification
11 11 (0.70%) Computer Science Degree
11 11 (0.70%) MCSA
12 9 (0.57%) IIBA
13 7 (0.45%) AWS Certification
13 7 (0.45%) ISEB
14 6 (0.38%) CCIE
14 6 (0.38%) MCITP
14 6 (0.38%) RHCE
15 5 (0.32%) CISA
15 5 (0.32%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 178 (11.34%) SLA
2 63 (4.02%) GDPR
3 15 (0.96%) PMO
3 15 (0.96%) QA
4 9 (0.57%) PCI DSS
4 9 (0.57%) Sarbanes-Oxley
5 8 (0.51%) COBIT
5 8 (0.51%) Data Quality
5 8 (0.51%) ISO/IEC 27001
6 5 (0.32%) ISO 22301
6 5 (0.32%) NIST
7 4 (0.25%) ISO/IEC 20000
8 3 (0.19%) GxP
8 3 (0.19%) HIPAA
8 3 (0.19%) ITGC
9 2 (0.13%) Cyber Essentials
System Software
1 163 (10.39%) Active Directory
2 48 (3.06%) Hyper-V
3 38 (2.42%) VMware Infrastructure
4 31 (1.98%) Docker
5 8 (0.51%) XenApp
6 5 (0.32%) vCloud
6 5 (0.32%) Virtual Servers
6 5 (0.32%) vSphere
7 4 (0.25%) Microsoft Virtual Server
7 4 (0.25%) VMware ESXi
7 4 (0.25%) XenDesktop
8 2 (0.13%) Firmware
9 1 (0.064%) BitLocker
9 1 (0.064%) iptables
9 1 (0.064%) Virtual Machines
9 1 (0.064%) Xen
Systems Management
1 126 (8.03%) SCCM
2 76 (4.84%) Ansible
3 72 (4.59%) Terraform
4 71 (4.53%) Puppet
5 66 (4.21%) Opscode Chef
6 52 (3.31%) Consul
6 52 (3.31%) Rundeck
7 39 (2.49%) SCOM
8 33 (2.10%) Tivoli
9 16 (1.02%) Microsoft Intune
10 15 (0.96%) Kubernetes
11 14 (0.89%) Microsoft Clustering
11 14 (0.89%) Systems Management Server (SMS)
12 13 (0.83%) BMC PATROL
13 11 (0.70%) Single Sign-On
14 10 (0.64%) Jamf Pro
14 10 (0.64%) SCOrch
14 10 (0.64%) SCVMM
15 8 (0.51%) WSUS
16 7 (0.45%) NetBackup
Vendors
1 233 (14.85%) Microsoft
2 101 (6.44%) Splunk
3 78 (4.97%) Oracle
4 60 (3.82%) VMware
5 52 (3.31%) Delphix
5 52 (3.31%) RedGate
6 51 (3.25%) BMC
6 51 (3.25%) Remedy
7 47 (3.00%) Cisco
8 40 (2.55%) Apple
8 40 (2.55%) SolarWinds
9 39 (2.49%) HP
10 34 (2.17%) IBM
11 33 (2.10%) Dynatrace
12 31 (1.98%) Citrix
13 27 (1.72%) Snow
14 25 (1.59%) Adobe
14 25 (1.59%) Salesforce.com
15 23 (1.47%) CA
16 22 (1.40%) Google