Period
to 21 August 2018

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 21 August 2018 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 365 520 569
Rank change year-on-year +155 +49 +206
Permanent jobs citing ServiceNow 1,432 945 914
As % of all permanent IT jobs advertised in the UK 0.85% 0.54% 0.46%
As % of the Vendors category 1.93% 1.20% 1.04%
Number of salaries quoted 934 639 684
UK median annual salary £48,000 £52,500 £50,000
Median salary % change year-on-year -8.57% +5.00% +11.11%
10th Percentile £27,500 £26,250 £27,500
90th Percentile £82,500 £80,000 £75,875
UK excluding London median annual salary £45,000 £42,500 £45,000
% change year-on-year +5.88% -5.56% +36.36%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 74,249 78,553 87,828
As % of all permanent IT jobs advertised in the UK 43.94% 44.57% 44.57%
Number of salaries quoted 57,570 61,142 71,453
UK median annual salary £49,875 £47,500 £45,000
Median salary % change year-on-year +5.00% +5.56% -
10th Percentile £26,750 £26,250 £26,250
90th Percentile £78,750 £75,000 £75,000
UK excluding London median annual salary £44,000 £42,500 £41,500
% change year-on-year +3.53% +2.41% +3.75%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 21 August 2018.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +152 1,327 £49,000 -6.67% 111
UK excluding London +154 696 £45,000 +5.88% 77
London +87 696 £52,500 -12.50% 40
South East +137 291 £47,500 +14.46% 18
Midlands +61 160 £36,000 -15.29% 12
West Midlands +69 147 £36,000 -15.29% 8
North of England +61 86 £42,500 +14.67% 21
East of England +55 62 £29,500 -41.00% 13
North West +32 56 £52,500 +40.00% 10
Scotland +14 52 £65,000 +23.81% 6
Yorkshire +55 27 £35,000 +29.63% 8
Wales -3 23 £40,210 +5.36%
South West +13 20 £45,000 +28.57% 7
East Midlands +8 13 £35,000 +60.92% 4
North East -24 3 £40,000 +7.93% 3
Northern Ireland +1 2 £31,000 -14.48%

For the 6 months to 21 August 2018, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 664 (46.37%) ITIL
2 517 (36.10%) Service Management
3 481 (33.59%) Windows
4 391 (27.30%) ITSM
5 366 (25.56%) Microsoft
6 298 (20.81%) Active Directory
7 279 (19.48%) Finance
8 278 (19.41%) Agile Software Development
9 244 (17.04%) Linux
10 218 (15.22%) SQL Server
11 216 (15.08%) JavaScript
12 190 (13.27%) Microsoft Azure
13 189 (13.20%) SQL
14 187 (13.06%) Stakeholder Management
15 181 (12.64%) Microsoft Office
16 177 (12.36%) Continuous Improvement
17 174 (12.15%) Incident Management
18 171 (11.94%) Windows Server
19 170 (11.87%) PowerShell
20 169 (11.80%) ITIL V3
21 166 (11.59%) Problem-Solving
22 165 (11.52%) Web Services
22 165 (11.52%) Service Delivery
23 163 (11.38%) DevOps
24 156 (10.89%) Analytical Skills
24 156 (10.89%) Problem Management
25 149 (10.41%) Oracle
26 147 (10.27%) Unix
26 147 (10.27%) Amazon AWS
27 146 (10.20%) BMC

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (6.22%) SharePoint
2 87 (6.08%) IIS
3 49 (3.42%) MS Exchange
4 46 (3.21%) Elasticsearch
5 37 (2.58%) WebLogic
6 36 (2.51%) Confluence
7 35 (2.44%) Skype for Business
8 34 (2.37%) Apache
9 29 (2.03%) WebSphere
10 25 (1.75%) OpenStack
11 16 (1.12%) JBoss
12 9 (0.63%) CMS
13 8 (0.56%) Apache Spark
14 7 (0.49%) IBM Notes
15 5 (0.35%) Exchange Server 2013
15 5 (0.35%) Tomcat
16 4 (0.28%) BizTalk Server
16 4 (0.28%) SharePoint 2013
16 4 (0.28%) WebSphere Application Server
17 3 (0.21%) Blackberry Enterprise Server
Applications
1 181 (12.64%) Microsoft Office
2 84 (5.87%) Microsoft Excel
3 65 (4.54%) Microsoft PowerPoint
4 33 (2.30%) MS Visio
5 25 (1.75%) Microsoft Project
6 4 (0.28%) Acrobat
6 4 (0.28%) ProjectWise
7 1 (0.070%) Adobe Creative Suite
Business Applications
1 53 (3.70%) Remedy ITSM
2 17 (1.19%) Documaker
3 8 (0.56%) assyst
4 5 (0.35%) Dynamics AX
5 4 (0.28%) Eloqua
5 4 (0.28%) Magento
5 4 (0.28%) NetSuite
5 4 (0.28%) OpenText VIM for SAP
5 4 (0.28%) SAP Hybris
5 4 (0.28%) Workfront
6 1 (0.070%) Cognos Business Intelligence
6 1 (0.070%) Dynamics CRM
6 1 (0.070%) SAP BPC
6 1 (0.070%) SAP ERP
6 1 (0.070%) SAP GRC
6 1 (0.070%) SAP HR
Cloud Services
1 190 (13.27%) Microsoft Azure
2 147 (10.27%) Amazon AWS
3 120 (8.38%) Office 365
4 75 (5.24%) SaaS
5 53 (3.70%) Google Cloud Platform
6 38 (2.65%) IaaS
7 35 (2.44%) GitHub
8 19 (1.33%) Cloud Computing
8 19 (1.33%) PaaS
9 17 (1.19%) Slack
10 11 (0.77%) OpenShift
11 10 (0.70%) G Suite
12 9 (0.63%) Boomi
13 6 (0.42%) Salesforce Sales Cloud
14 5 (0.35%) Amazon CloudWatch
14 5 (0.35%) Amazon S3
15 4 (0.28%) Amazon EC2
15 4 (0.28%) CloudBees
15 4 (0.28%) Route 53
16 3 (0.21%) Adobe Creative Cloud
Communications & Networking
1 105 (7.33%) LAN
2 101 (7.05%) Firewall
3 89 (6.22%) WAN
4 87 (6.08%) DNS
5 82 (5.73%) TCP/IP
6 67 (4.68%) VPN
7 45 (3.14%) Wireless
8 42 (2.93%) SSL
9 41 (2.86%) DHCP
10 35 (2.44%) Skype
10 35 (2.44%) VoIP
11 34 (2.37%) Cisco IOS
11 34 (2.37%) Cisco Nexus
12 30 (2.09%) HTTP
13 25 (1.75%) FTP
14 24 (1.68%) Internet
14 24 (1.68%) IPsec
14 24 (1.68%) WebEx
15 22 (1.54%) Remote Desktop
16 21 (1.47%) Cisco ASA
Database & Business Intelligence
1 218 (15.22%) SQL Server
2 69 (4.82%) MySQL
3 42 (2.93%) SQL Server Reporting Services
4 41 (2.86%) Big Data
5 39 (2.72%) Hadoop
6 32 (2.23%) Oracle Database
7 30 (2.09%) Relational Database
7 30 (2.09%) SQL Server 2008
8 24 (1.68%) MongoDB
9 23 (1.61%) RDBMS
9 23 (1.61%) SQL Server Integration Services
10 16 (1.12%) Oracle Reports
11 14 (0.98%) SQL Server Analysis Services
12 12 (0.84%) Oracle Database 11g
12 12 (0.84%) Oracle Database 12c
13 10 (0.70%) Data Mining
13 10 (0.70%) PostgreSQL
14 5 (0.35%) SQL Server 2016
15 4 (0.28%) NoSQL
15 4 (0.28%) Power BI
Development Applications
1 120 (8.38%) JIRA
2 96 (6.70%) Jenkins
3 92 (6.42%) Git (software)
4 64 (4.47%) Octopus Deploy
5 63 (4.40%) Subversion
6 59 (4.12%) Team Foundation Server
7 56 (3.91%) Atlassian Bamboo
8 51 (3.56%) GoCD
8 51 (3.56%) IBM UrbanCode
9 28 (1.96%) Gerrit
10 19 (1.33%) Sonatype Nexus
11 15 (1.05%) TeamCity
12 12 (0.84%) Eclipse
13 11 (0.77%) Selenium
14 4 (0.28%) Visual Studio Team System
15 3 (0.21%) Bitbucket
15 3 (0.21%) Visual Studio
16 2 (0.14%) MSI
16 2 (0.14%) VersionOne
17 1 (0.070%) LSMW
General
1 279 (19.48%) Finance
2 58 (4.05%) Banking
3 42 (2.93%) Retail
4 26 (1.82%) Investment Banking
5 23 (1.61%) Marketing
6 22 (1.54%) Games
7 21 (1.47%) Law
8 17 (1.19%) Financial Institution
9 16 (1.12%) Legal
10 15 (1.05%) Telecoms
11 11 (0.77%) Front Office
12 8 (0.56%) Publishing
13 7 (0.49%) Manufacturing
14 6 (0.42%) Arabic Language
14 6 (0.42%) Billing
15 5 (0.35%) Advertising
15 5 (0.35%) Back Office
15 5 (0.35%) Retail Banking
16 3 (0.21%) French Language
17 2 (0.14%) Online Betting
Job Titles
1 340 (23.74%) Analyst
2 169 (11.80%) Developer
3 148 (10.34%) Consultant
4 110 (7.68%) Support Analyst
5 84 (5.87%) ServiceNow Developer
6 83 (5.80%) Service Analyst
7 77 (5.38%) Infrastructure Engineer
8 74 (5.17%) Support Engineer
9 72 (5.03%) Architect
10 68 (4.75%) IT Manager
10 68 (4.75%) Service Manager
11 67 (4.68%) Business Analyst
12 63 (4.40%) Administrator
13 61 (4.26%) Desktop Support
14 60 (4.19%) Team Leader
15 59 (4.12%) ServiceNow Consultant
16 57 (3.98%) IT Analyst
17 54 (3.77%) DevOps Consultant
18 53 (3.70%) Service Desk Analyst
19 50 (3.49%) Applications Support
Libraries, Frameworks & Software Standards
1 165 (11.52%) Web Services
2 136 (9.50%) XML
3 107 (7.47%) .NET
4 102 (7.12%) HTML
5 70 (4.89%) CSS
6 66 (4.61%) Middleware
6 66 (4.61%) SOAP
7 60 (4.19%) AngularJS
8 55 (3.84%) Elastic Stack
9 53 (3.70%) REST
10 36 (2.51%) SailPoint
11 35 (2.44%) HTML5
12 29 (2.03%) Ajax
13 24 (1.68%) JSON
14 20 (1.40%) RESTful
15 19 (1.33%) J2EE
15 19 (1.33%) LDAP
16 17 (1.19%) YAML
17 16 (1.12%) Regular Expression
18 15 (1.05%) JMS
Miscellaneous
1 156 (10.89%) Analytical Skills
2 110 (7.68%) CMDB
3 81 (5.66%) Data Centre
4 77 (5.38%) Enterprise Software
5 71 (4.96%) Management Information System
6 60 (4.19%) Private Cloud
7 53 (3.70%) Self-Motivation
8 41 (2.86%) Public Cloud
9 38 (2.65%) Computer Science
10 35 (2.44%) Robotics
11 34 (2.37%) Tandem
12 31 (2.16%) Virtual Team
13 30 (2.09%) Video Conferencing
14 24 (1.68%) Hedge funds
15 22 (1.54%) User Experience
16 20 (1.40%) Blackberry
16 20 (1.40%) Hybrid Cloud
17 19 (1.33%) Linux Command Line
18 18 (1.26%) Fintech
19 16 (1.12%) Handset
Operating Systems
1 481 (33.59%) Windows
2 244 (17.04%) Linux
3 171 (11.94%) Windows Server
4 147 (10.27%) Unix
5 127 (8.87%) Windows 7
6 94 (6.56%) Windows 10
7 55 (3.84%) Windows Server 2008
8 52 (3.63%) Android
9 41 (2.86%) Windows Server 2012
10 30 (2.09%) Red Hat Enterprise Linux
11 22 (1.54%) Apple iOS
12 21 (1.47%) CentOS
13 18 (1.26%) Solaris
14 13 (0.91%) Mac OS X
14 13 (0.91%) Windows 2000
15 11 (0.77%) Windows Server 2003
16 10 (0.70%) Mac OS
17 8 (0.56%) Windows Phone
17 8 (0.56%) Windows XP
18 6 (0.42%) Windows 8
Processes & Methodologies
1 664 (46.37%) ITIL
2 517 (36.10%) Service Management
3 391 (27.30%) ITSM
4 278 (19.41%) Agile Software Development
5 187 (13.06%) Stakeholder Management
6 177 (12.36%) Continuous Improvement
7 174 (12.15%) Incident Management
8 169 (11.80%) ITIL V3
9 166 (11.59%) Problem-Solving
10 165 (11.52%) Service Delivery
11 163 (11.38%) DevOps
12 156 (10.89%) Problem Management
13 126 (8.80%) Asset Management
13 126 (8.80%) Project Management
14 122 (8.52%) Configuration Management
15 110 (7.68%) Root Cause Analysis
16 102 (7.12%) Scrum
17 99 (6.91%) Change Management
17 99 (6.91%) Continuous Integration
18 89 (6.22%) Release Management
Programming Languages
1 216 (15.08%) JavaScript
2 189 (13.20%) SQL
3 170 (11.87%) PowerShell
4 109 (7.61%) Java
5 94 (6.56%) Python
6 60 (4.19%) Bash Shell
7 55 (3.84%) C#
8 34 (2.37%) BeanShell
9 31 (2.16%) Shell Script
10 29 (2.03%) Ruby
11 25 (1.75%) Perl
12 24 (1.68%) PHP
13 22 (1.54%) C
14 18 (1.26%) Groovy
15 9 (0.63%) Apex Code
16 8 (0.56%) T-SQL
17 7 (0.49%) VB
17 7 (0.49%) XPath
18 4 (0.28%) Go
18 4 (0.28%) VBScript
Qualifications
1 108 (7.54%) Degree
1 108 (7.54%) ITIL Certification
2 50 (3.49%) Microsoft Certification
3 37 (2.58%) Security Cleared
4 32 (2.23%) ITIL Foundation Certificate
4 32 (2.23%) MCP
4 32 (2.23%) MCSA
5 30 (2.09%) MCSE
6 24 (1.68%) SC Cleared
7 23 (1.61%) Cisco Certification
8 19 (1.33%) CCNP
9 18 (1.26%) Computer Science Degree
10 13 (0.91%) CCNA
11 11 (0.77%) IIBA
11 11 (0.77%) PMI Certification
11 11 (0.77%) PMP
12 7 (0.49%) CISSP
13 6 (0.42%) A+ Certification
13 6 (0.42%) ISEB
13 6 (0.42%) ISTQB
Quality Assurance & Compliance
1 142 (9.92%) SLA
2 51 (3.56%) GCP
3 45 (3.14%) GDPR
4 26 (1.82%) QA
5 9 (0.63%) PCI DSS
6 7 (0.49%) PMO
7 6 (0.42%) COBIT
7 6 (0.42%) ISO/IEC 20000
8 5 (0.35%) Data Quality
9 4 (0.28%) ISO/IEC 19770
10 3 (0.21%) Sarbanes-Oxley
11 2 (0.14%) Actionable Recommendations
11 2 (0.14%) ISO/IEC 27001
12 1 (0.070%) MiFID
12 1 (0.070%) PMBOK
System Software
1 298 (20.81%) Active Directory
2 121 (8.45%) VMware Infrastructure
3 69 (4.82%) Hyper-V
4 61 (4.26%) Docker
5 39 (2.72%) VMware ESXi
6 32 (2.23%) vSphere
7 22 (1.54%) Virtual Desktop
8 17 (1.19%) Samba
8 17 (1.19%) Virtual Servers
8 17 (1.19%) VirtualBox
9 13 (0.91%) XenApp
10 10 (0.70%) Microsoft App-V
11 5 (0.35%) VMware NSX
12 4 (0.28%) VMware Server
12 4 (0.28%) VMware Workstation
13 3 (0.21%) vCloud
13 3 (0.21%) Virtual Machines
13 3 (0.21%) XenDesktop
14 2 (0.14%) BitLocker
14 2 (0.14%) XenServer
Systems Management
1 118 (8.24%) Ansible
1 118 (8.24%) Puppet
2 101 (7.05%) Opscode Chef
3 81 (5.66%) Terraform
4 73 (5.10%) SCCM
5 53 (3.70%) vCenter Server
6 51 (3.56%) Consul
6 51 (3.56%) Rundeck
6 51 (3.56%) SCOM
7 39 (2.72%) vRealize
8 35 (2.44%) Nagios
9 30 (2.09%) Oracle Enterprise Manager
10 28 (1.96%) NetBackup
11 26 (1.82%) Single Sign-On
12 19 (1.33%) WSUS
13 17 (1.19%) AirWatch
13 17 (1.19%) Rancher
13 17 (1.19%) Sysdig
14 15 (1.05%) HP UCMDB
15 11 (0.77%) Microsoft Intune
Vendors
1 366 (25.56%) Microsoft
2 149 (10.41%) Oracle
3 146 (10.20%) BMC
4 140 (9.78%) Cisco
5 139 (9.71%) VMware
6 118 (8.24%) Remedy
7 117 (8.17%) Splunk
8 89 (6.22%) HP
9 76 (5.31%) Citrix
10 62 (4.33%) Apple
11 61 (4.26%) SolarWinds
12 51 (3.56%) Delphix
12 51 (3.56%) RedGate
13 49 (3.42%) F5
14 46 (3.21%) AppDynamics
15 44 (3.07%) IBM
16 40 (2.79%) WorldPay
17 39 (2.72%) Red Hat
18 36 (2.51%) Tableau
19 35 (2.44%) Riverbed