Period
to 21 October 2020

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 21 October 2020 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
21 Oct 2020
Same period 2019 Same period 2018
Rank 297 277 400
Rank change year-on-year -20 +123 +121
Permanent jobs citing ServiceNow 503 1,640 1,324
As % of all permanent jobs advertised in the UK 1.03% 1.20% 0.81%
As % of the Vendors category 2.59% 2.81% 1.89%
Number of salaries quoted 503 1,317 807
Median annual salary £65,000 £57,500 £50,000
Median salary % change year-on-year +13.04% +15.00% -4.76%
10th Percentile £32,500 £31,250 £27,500
90th Percentile £85,000 £83,750 £80,500
UK excluding London median annual salary £47,000 £45,000 £47,500
% change year-on-year +4.44% -5.26% +5.56%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 19,431 58,445 70,087
As % of all permanent IT jobs advertised in the UK 39.76% 42.67% 42.85%
Number of salaries quoted 15,341 44,489 54,302
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £31,250 £27,000 £27,000
90th Percentile £86,250 £82,500 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 21 October 2020.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 21 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 463 £67,500 +17.39% 50
UK excluding London +45 263 £47,000 +4.44% 32
London -27 221 £67,500 +8.00% 24
South East +25 108 £50,000 +11.11% 7
Work from Home +10 104 £67,500 - 8
North of England +132 67 £50,000 +8.70% 7
Midlands +65 43 £35,000 -23.91% 8
North West +106 37 £50,000 +14.29% 2
West Midlands +55 31 £30,500 -33.70% 5
Yorkshire +120 30 £52,500 -4.55% 4
Wales +64 19 £42,500 +13.33% 1
East Midlands +72 12 £42,500 -10.53% 3
Scotland +14 11 £41,500 -1.19% 7
East of England +101 10 £45,750 +57.76% 2
South West +108 5 £30,000 -

For the 6 months to 21 October 2020, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 261 (51.89%) ITSM
2 215 (42.74%) Service Management
3 202 (40.16%) ITIL
4 118 (23.46%) Java
5 110 (21.87%) HTML
6 106 (21.07%) JavaScript
7 92 (18.29%) Finance
8 84 (16.70%) SQL
9 83 (16.50%) Remedy
9 83 (16.50%) DevOps
10 82 (16.30%) XML
11 78 (15.51%) Security Cleared
12 75 (14.91%) Agile Software Development
13 74 (14.71%) SC Cleared
13 74 (14.71%) Terraform
14 73 (14.51%) CSS
14 73 (14.51%) Microsoft
15 72 (14.31%) Degree
16 71 (14.12%) PostgreSQL
17 68 (13.52%) Remedy ITSM
18 66 (13.12%) AngularJS
18 66 (13.12%) Python
19 64 (12.72%) Splunk
20 62 (12.33%) Spring
20 62 (12.33%) API Integration
21 61 (12.13%) Public Sector
21 61 (12.13%) Project Management
22 60 (11.93%) Google
22 60 (11.93%) GCP
23 59 (11.73%) Ajax

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (11.13%) Elasticsearch
2 55 (10.93%) Apache
2 55 (10.93%) Apache Spark
3 28 (5.57%) CMS
4 23 (4.57%) Confluence
5 22 (4.37%) IIS
6 20 (3.98%) WebSphere
7 18 (3.58%) Tomcat
8 17 (3.38%) Oracle Workflow
9 15 (2.98%) SAS
10 12 (2.39%) SharePoint
11 5 (0.99%) WebLogic
12 4 (0.80%) Anypoint
12 4 (0.80%) Jadu
13 3 (0.60%) Skype for Business
13 3 (0.60%) WildFly
14 1 (0.20%) MS Exchange
Applications
1 28 (5.57%) Microsoft Office
2 21 (4.17%) Microsoft Excel
3 17 (3.38%) Microsoft PowerPoint
4 11 (2.19%) MS Visio
5 1 (0.20%) Chatbot
5 1 (0.20%) Microsoft Project
Business Applications
1 68 (13.52%) Remedy ITSM
2 15 (2.98%) SAP GTS
3 12 (2.39%) Shopify
4 5 (0.99%) NetSuite
5 4 (0.80%) Oracle Applications
5 4 (0.80%) Oracle CRM On Demand
6 3 (0.60%) Workday HCM
6 3 (0.60%) Workfront
7 2 (0.40%) Oracle EBS
8 1 (0.20%) Dynamics AX
8 1 (0.20%) Dynamics CRM
8 1 (0.20%) Endur
8 1 (0.20%) PeopleSoft HCM
8 1 (0.20%) ResourceLink
Cloud Services
1 60 (11.93%) GCP
2 59 (11.73%) SaaS
3 58 (11.53%) GitHub
4 55 (10.93%) Stackdriver
5 47 (9.34%) Azure
6 44 (8.75%) AWS
6 44 (8.75%) Office 365
7 31 (6.16%) PaaS
8 22 (4.37%) Azure Active Directory
9 19 (3.78%) IaaS
10 18 (3.58%) Cloud Computing
11 8 (1.59%) OneDrive
12 6 (1.19%) Amazon EC2
13 5 (0.99%) Power Platform
14 4 (0.80%) Salesforce Service Cloud
15 3 (0.60%) AWS CloudFormation
15 3 (0.60%) Serverless
16 1 (0.20%) AWS Elastic Beanstalk
16 1 (0.20%) Dynamics 365
16 1 (0.20%) Oracle CX
Communications & Networking
1 27 (5.37%) DNS
2 19 (3.78%) VPN
3 17 (3.38%) SSL
3 17 (3.38%) TCP/IP
4 13 (2.58%) Firewall
4 13 (2.58%) HTTP
5 12 (2.39%) FTP
5 12 (2.39%) IMAP
5 12 (2.39%) SMTP
6 10 (1.99%) DHCP
6 10 (1.99%) SAN
6 10 (1.99%) Wireless
7 6 (1.19%) BIG-IP
7 6 (1.19%) Cisco ISE
7 6 (1.19%) Cisco Nexus
7 6 (1.19%) Cisco Wireless
7 6 (1.19%) Software-Defined Networking
8 4 (0.80%) LAN
8 4 (0.80%) WAN
9 3 (0.60%) Skype
Database & Business Intelligence
1 71 (14.12%) PostgreSQL
2 36 (7.16%) SQL Server
3 33 (6.56%) Big Data
4 20 (3.98%) DB2
5 18 (3.58%) MySQL
6 15 (2.98%) BusinessObjects
7 12 (2.39%) MongoDB
8 6 (1.19%) Amazon RDS
8 6 (1.19%) GIS
8 6 (1.19%) SQL Server Reporting Services
9 2 (0.40%) Data Warehouse
9 2 (0.40%) Qlik Sense
9 2 (0.40%) SQL Server 2008
10 1 (0.20%) DTS
10 1 (0.20%) Oracle Database
10 1 (0.20%) Power BI
10 1 (0.20%) Relational Database
10 1 (0.20%) SQL Server 2012
10 1 (0.20%) SQL Server 2016
10 1 (0.20%) SQL Server Integration Services
Development Applications
1 56 (11.13%) Gradle
2 55 (10.93%) JIRA
3 26 (5.17%) Git (software)
4 15 (2.98%) Jenkins
5 12 (2.39%) Artifactory
5 12 (2.39%) Gerrit
6 6 (1.19%) Atlassian Bamboo
7 5 (0.99%) Ant
7 5 (0.99%) Maven
8 2 (0.40%) IBM UrbanCode
8 2 (0.40%) SonarQube
9 1 (0.20%) Eclipse
9 1 (0.20%) Mocha
9 1 (0.20%) MSBuild
9 1 (0.20%) Team Foundation Server
9 1 (0.20%) Visual Studio
General
1 92 (18.29%) Finance
2 61 (12.13%) Public Sector
3 17 (3.38%) Italian Language
4 16 (3.18%) Banking
5 13 (2.58%) Billing
6 7 (1.39%) Legal
7 5 (0.99%) Marketing
8 4 (0.80%) Investment Banking
8 4 (0.80%) Law
8 4 (0.80%) Local Government
8 4 (0.80%) Telecoms
9 3 (0.60%) Advertising
9 3 (0.60%) Financial Institution
9 3 (0.60%) International Banking
9 3 (0.60%) Pharmaceutical
10 2 (0.40%) Back Office
11 1 (0.20%) Automotive
11 1 (0.20%) Manufacturing
11 1 (0.20%) Retail
11 1 (0.20%) Retail Banking
Job Titles
1 152 (30.22%) Developer
2 86 (17.10%) Consultant
3 79 (15.71%) ServiceNow Developer
4 56 (11.13%) Analyst
5 51 (10.14%) ServiceNow Consultant
6 47 (9.34%) Senior Developer
7 40 (7.95%) Technical Consultant
8 32 (6.36%) Digital Transformation
9 30 (5.96%) Architect
9 30 (5.96%) Java Developer
10 28 (5.57%) Digital Developer
11 26 (5.17%) Administrator
12 25 (4.97%) Support Engineer
13 20 (3.98%) Service Analyst
13 20 (3.98%) Solutions Architect
14 19 (3.78%) Support Manager
15 18 (3.58%) IT Analyst
15 18 (3.58%) Senior Consultant
16 17 (3.38%) Customer Support Manager
16 17 (3.38%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 110 (21.87%) HTML
2 82 (16.30%) XML
3 73 (14.51%) CSS
4 66 (13.12%) AngularJS
5 62 (12.33%) Spring
6 59 (11.73%) Ajax
7 56 (11.13%) RabbitMQ
7 56 (11.13%) Spring Integration
8 45 (8.95%) Web Services
9 34 (6.76%) .NET
10 33 (6.56%) LDAP
11 32 (6.36%) Spring Boot
12 30 (5.96%) SOAP
13 20 (3.98%) jQuery
14 17 (3.38%) Velocity
15 14 (2.78%) REST
16 13 (2.58%) Elastic Stack
17 12 (2.39%) YAML
18 9 (1.79%) .NET Framework
19 8 (1.59%) Middleware
Miscellaneous
1 45 (8.95%) CMDB
2 32 (6.36%) Analytical Skills
3 27 (5.37%) Management Information System
4 17 (3.38%) Data Centre
5 16 (3.18%) IVR
6 15 (2.98%) User Experience
7 14 (2.78%) Self-Motivation
8 12 (2.39%) Analytical Mindset
9 10 (1.99%) iPhone
10 8 (1.59%) Virtual Team
11 7 (1.39%) Driving Licence
11 7 (1.39%) Public Cloud
12 5 (0.99%) Foreign Exchange (FX)
12 5 (0.99%) SWIFT
13 4 (0.80%) Clustering
14 3 (0.60%) Fat Client
14 3 (0.60%) Thin Client
15 2 (0.40%) Data Structures
15 2 (0.40%) Hybrid Cloud
15 2 (0.40%) Linux Command Line
Operating Systems
1 59 (11.73%) Windows
2 34 (6.76%) Linux
2 34 (6.76%) Unix
3 23 (4.57%) Windows 10
4 16 (3.18%) Red Hat Enterprise Linux
5 13 (2.58%) Android
6 12 (2.39%) CentOS
7 11 (2.19%) Windows Server
8 7 (1.39%) Windows 7
9 3 (0.60%) Apple iOS
9 3 (0.60%) Solaris
10 2 (0.40%) Windows Server 2008
11 1 (0.20%) Windows 8
11 1 (0.20%) Windows Server 2012
11 1 (0.20%) Windows Server 2016
Processes & Methodologies
1 261 (51.89%) ITSM
2 215 (42.74%) Service Management
3 202 (40.16%) ITIL
4 83 (16.50%) DevOps
5 75 (14.91%) Agile Software Development
6 62 (12.33%) API Integration
7 61 (12.13%) Project Management
8 57 (11.33%) Service Delivery
9 44 (8.75%) Presales
10 41 (8.15%) Requirements Gathering
11 40 (7.95%) CRM
12 32 (6.36%) Issue Tracking
13 31 (6.16%) ERP
14 29 (5.77%) Configuration Management
14 29 (5.77%) Requirements Workshops
15 28 (5.57%) Stakeholder Management
16 27 (5.37%) ITIL V3
17 26 (5.17%) Scrum
18 24 (4.77%) Migration
18 24 (4.77%) Workflow
Programming Languages
1 118 (23.46%) Java
2 106 (21.07%) JavaScript
3 84 (16.70%) SQL
4 66 (13.12%) Python
5 21 (4.17%) Perl
6 19 (3.78%) PowerShell
6 19 (3.78%) Scala
7 17 (3.38%) Shell Script
8 14 (2.78%) Groovy
9 13 (2.58%) C#
10 12 (2.39%) Bash Shell
10 12 (2.39%) Ruby
11 9 (1.79%) C
12 8 (1.59%) PHP
13 3 (0.60%) T-SQL
14 2 (0.40%) VB.NET
Qualifications
1 78 (15.51%) Security Cleared
2 74 (14.71%) SC Cleared
3 72 (14.31%) Degree
4 16 (3.18%) Computer Science Degree
5 14 (2.78%) PMP
6 11 (2.19%) ITIL Certification
7 9 (1.79%) CISSP
8 7 (1.39%) CCNA
8 7 (1.39%) Cisco Certification
9 6 (1.19%) CISA
10 4 (0.80%) BPSS Clearance
10 4 (0.80%) FFIEC
10 4 (0.80%) Microsoft Certification
11 3 (0.60%) CISM
11 3 (0.60%) CSSLP
11 3 (0.60%) MCSA
11 3 (0.60%) MCSE
12 2 (0.40%) ITIL Foundation Certificate
13 1 (0.20%) DV Cleared
13 1 (0.20%) Six Sigma Green Belt
Quality Assurance & Compliance
1 35 (6.96%) QA
2 21 (4.17%) COBIT
3 19 (3.78%) SLA
4 8 (1.59%) NIST
5 6 (1.19%) COSO
6 4 (0.80%) Sarbanes-Oxley
7 1 (0.20%) Data Quality
7 1 (0.20%) GDPR
7 1 (0.20%) ISO 9001
7 1 (0.20%) ISO/IEC 20000
System Software
1 55 (10.93%) Active Directory
2 36 (7.16%) VMware Infrastructure
3 8 (1.59%) Hyper-V
4 6 (1.19%) Docker
4 6 (1.19%) XenApp
5 4 (0.80%) vSphere
6 3 (0.60%) Firmware
7 2 (0.40%) Microsoft Virtual Server
7 2 (0.40%) Virtual Servers
8 1 (0.20%) Active Directory Lightweight Directory Services
8 1 (0.20%) LXC
8 1 (0.20%) Virtual Desktop
8 1 (0.20%) VMware ESXi
Systems Management
1 74 (14.71%) Terraform
2 57 (11.33%) Grafana
3 34 (6.76%) Kubernetes
4 19 (3.78%) SCCM
5 16 (3.18%) HP UCMDB
6 14 (2.78%) Ansible
7 10 (1.99%) Cisco CUCM
8 8 (1.59%) Microsoft Intune
9 7 (1.39%) Single Sign-On
10 6 (1.19%) Cisco Prime
10 6 (1.19%) FortiGate
10 6 (1.19%) SCOM
11 4 (0.80%) CloudHub
11 4 (0.80%) Netcool
11 4 (0.80%) Netcool/OMNIbus
11 4 (0.80%) Tivoli
11 4 (0.80%) Tivoli Monitoring
12 3 (0.60%) NetBackup
12 3 (0.60%) WSUS
13 2 (0.40%) Backup Exec
Vendors
1 83 (16.50%) Remedy
2 73 (14.51%) Microsoft
3 64 (12.72%) Splunk
4 60 (11.93%) Google
5 46 (9.15%) Oracle
6 42 (8.35%) Salesforce.com
7 40 (7.95%) VMware
8 38 (7.55%) HP
9 26 (5.17%) IBM
10 24 (4.77%) SolarWinds
11 19 (3.78%) Siebel
12 18 (3.58%) BMC
12 18 (3.58%) Citrix
13 17 (3.38%) SAP
14 16 (3.18%) Cisco
14 16 (3.18%) Genesys
14 16 (3.18%) Pega
14 16 (3.18%) PeopleSoft
15 15 (2.98%) CA
15 15 (2.98%) Hyperion