Period
to 28 January 2020

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 28 January 2020 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
28 Jan 2020
Same period 2019 Same period 2018
Rank 285 379 514
Rank change year-on-year +94 +135 +47
Permanent jobs citing ServiceNow 1,432 1,241 939
As % of all permanent IT jobs advertised in the UK 1.14% 0.82% 0.55%
As % of the Vendors category 2.70% 1.93% 1.23%
Number of salaries quoted 1,061 822 639
UK median annual salary £60,000 £55,000 £50,000
Median salary % change year-on-year +9.09% +10.00% -4.76%
10th Percentile £29,000 £29,750 £25,750
90th Percentile £85,000 £80,000 £82,500
UK excluding London median annual salary £39,674 £46,000 £42,500
% change year-on-year -13.75% +8.24% -9.09%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 53,030 64,269 76,244
As % of all permanent IT jobs advertised in the UK 42.21% 42.55% 44.30%
Number of salaries quoted 40,464 49,380 60,023
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £26,250
90th Percentile £85,000 £81,250 £76,250
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 28 January 2020.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 28 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +106 1,331 £60,000 +9.09% 102
London +77 753 £65,000 +13.04% 46
UK excluding London +84 618 £39,674 -13.75% 63
South East +67 264 £40,000 -20.00% 19
North of England +110 131 £39,674 +0.19% 14
Midlands +31 129 £45,000 -2.17% 9
West Midlands -7 81 £35,761 -22.26% 6
North West +74 65 £48,250 +20.63% 6
East Midlands +50 46 £47,500 - 3
Scotland +2 39 £56,250 +22.28% 7
Yorkshire +37 38 £47,000 +17.50% 4
East of England +55 31 £30,000 -35.14% 8
North East +32 28 £37,500 +36.36% 4
South West +27 18 £32,750 -25.57% 6
Northern Ireland +14 6 £26,500 -35.76%

For the 6 months to 28 January 2020, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 755 (52.72%) ITIL
2 450 (31.42%) Service Management
3 427 (29.82%) ITSM
4 424 (29.61%) Windows
5 352 (24.58%) Microsoft
6 317 (22.14%) Active Directory
7 301 (21.02%) Finance
8 275 (19.20%) Agile Software Development
9 220 (15.36%) Azure
10 219 (15.29%) Problem-Solving
11 209 (14.59%) Windows 10
12 204 (14.25%) SLA
13 202 (14.11%) PowerShell
14 191 (13.34%) JavaScript
15 188 (13.13%) Degree
16 170 (11.87%) Office 365
17 165 (11.52%) Management Information System
18 164 (11.45%) Unix
19 159 (11.10%) AWS
20 156 (10.89%) Microsoft Office
21 154 (10.75%) Linux
22 147 (10.27%) Stakeholder Management
23 137 (9.57%) Incident Management
24 130 (9.08%) SQL
24 130 (9.08%) DevOps
24 130 (9.08%) Splunk
25 128 (8.94%) VMware
26 126 (8.80%) Oracle
27 125 (8.73%) HTML
28 121 (8.45%) Microsoft Certification

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (4.05%) MS Exchange
2 50 (3.49%) SharePoint
3 30 (2.09%) Confluence
4 27 (1.89%) IIS
5 25 (1.75%) CMS
6 24 (1.68%) Skype for Business
7 16 (1.12%) Oracle Workflow
8 12 (0.84%) Exchange Server 2007
8 12 (0.84%) Exchange Server 2013
8 12 (0.84%) nginx
8 12 (0.84%) SharePoint 2010
9 11 (0.77%) Apache
10 4 (0.28%) IBM Notes
11 3 (0.21%) WebSphere
12 2 (0.14%) SharePoint Server
13 1 (0.070%) Apache Solr
13 1 (0.070%) BizTalk Server
13 1 (0.070%) JBoss
13 1 (0.070%) Oracle Application Server
13 1 (0.070%) WebSphere Application Server
Applications
1 156 (10.89%) Microsoft Office
2 52 (3.63%) Microsoft Excel
3 39 (2.72%) Microsoft PowerPoint
4 7 (0.49%) Microsoft Project
5 6 (0.42%) MS Visio
6 5 (0.35%) Acrobat
7 2 (0.14%) Spreadsheet
8 1 (0.070%) 3ds Max
8 1 (0.070%) Adobe Creative Suite
8 1 (0.070%) Adobe Illustrator
8 1 (0.070%) InDesign
8 1 (0.070%) MicroStation
8 1 (0.070%) Photoshop
8 1 (0.070%) Revit
Business Applications
1 42 (2.93%) Remedy ITSM
2 14 (0.98%) Salerio
3 13 (0.91%) Oracle EBS
4 12 (0.84%) assyst
5 10 (0.70%) Dynamics AX
6 7 (0.49%) NetSuite
7 4 (0.28%) Workfront
8 3 (0.21%) Salesforce.com CRM
9 2 (0.14%) CSG Singleview
9 2 (0.14%) Dynamics CRM
9 2 (0.14%) Eikon
9 2 (0.14%) Sage CRM
10 1 (0.070%) Adobe Campaign
10 1 (0.070%) Dynamics NAV
10 1 (0.070%) Oracle Applications
10 1 (0.070%) Oracle CRM On Demand
10 1 (0.070%) Siebel CRM
Cloud Services
1 220 (15.36%) Azure
2 170 (11.87%) Office 365
3 159 (11.10%) AWS
4 53 (3.70%) SaaS
5 45 (3.14%) GCP
6 43 (3.00%) Azure Active Directory
7 29 (2.03%) IaaS
8 23 (1.61%) Cloud Computing
9 18 (1.26%) PaaS
10 14 (0.98%) GitHub
11 12 (0.84%) Datadog
12 9 (0.63%) Amazon EC2
12 9 (0.63%) Amazon S3
12 9 (0.63%) Azure Data Factory
13 8 (0.56%) AWS CloudFormation
13 8 (0.56%) OneDrive
13 8 (0.56%) Virtual Private Cloud
14 6 (0.42%) AWS CloudTrail
14 6 (0.42%) AWS Lambda
14 6 (0.42%) Serverless
Communications & Networking
1 104 (7.26%) DNS
2 89 (6.22%) DHCP
3 77 (5.38%) VPN
4 58 (4.05%) Firewall
5 44 (3.07%) SSL
6 40 (2.79%) LAN
7 35 (2.44%) WAN
8 34 (2.37%) DMZ
9 32 (2.23%) Wireless
10 31 (2.16%) Internet
11 29 (2.03%) TCP/IP
12 28 (1.96%) Skype
13 20 (1.40%) Network Security
13 20 (1.40%) VoIP
14 18 (1.26%) HTTP
15 15 (1.05%) SAN
16 12 (0.84%) Intranet
17 10 (0.70%) WebEx
18 9 (0.63%) Cisco ASA
18 9 (0.63%) Software-Defined Networking
Database & Business Intelligence
1 87 (6.08%) SQL Server
2 41 (2.86%) SQL Server Integration Services
3 29 (2.03%) SQL Server Reporting Services
4 28 (1.96%) Big Data
5 27 (1.89%) SQL Server 2005
5 27 (1.89%) SQL Server 2017
6 13 (0.91%) DB2
6 13 (0.91%) NoSQL
6 13 (0.91%) Oracle Database
6 13 (0.91%) SQL Server Analysis Services
7 10 (0.70%) SQL Server 2008
8 9 (0.63%) Amazon RDS
8 9 (0.63%) Cosmos DB
9 8 (0.56%) Oracle Reports
10 7 (0.49%) Amazon DynamoDB
11 6 (0.42%) Redis
12 5 (0.35%) Azure SQL Database
12 5 (0.35%) MySQL
12 5 (0.35%) UniData
13 4 (0.28%) SQL Server 2012
Development Applications
1 76 (5.31%) JIRA
2 69 (4.82%) Jenkins
3 39 (2.72%) Git (software)
4 26 (1.82%) PhantomJS
5 23 (1.61%) Octopus Deploy
6 17 (1.19%) Sonatype Nexus
7 16 (1.12%) Subversion
7 16 (1.12%) Team Foundation Server
8 13 (0.91%) Atlassian Bamboo
8 13 (0.91%) IBM UrbanCode
9 12 (0.84%) GitLab
9 12 (0.84%) GoCD
10 11 (0.77%) TeamCity
11 6 (0.42%) Artifactory
12 4 (0.28%) Selenium
12 4 (0.28%) VersionOne
13 2 (0.14%) AdminStudio
13 2 (0.14%) Bitbucket
13 2 (0.14%) MSI
13 2 (0.14%) Visual Studio Team System
General
1 301 (21.02%) Finance
2 67 (4.68%) Law
3 59 (4.12%) Retail
4 43 (3.00%) Legal
5 39 (2.72%) Banking
6 31 (2.16%) Pharmaceutical
7 20 (1.40%) Billing
8 19 (1.33%) Marketing
9 15 (1.05%) Aerospace
10 12 (0.84%) Front Office
11 11 (0.77%) Public Sector
12 7 (0.49%) Telecoms
13 6 (0.42%) Manufacturing
14 5 (0.35%) Local Government
15 4 (0.28%) Publishing
16 3 (0.21%) French Language
16 3 (0.21%) Investment Banking
17 2 (0.14%) Czech Language
17 2 (0.14%) Financial Institution
17 2 (0.14%) Hebrew Language
Job Titles
1 339 (23.67%) Analyst
2 175 (12.22%) Developer
3 156 (10.89%) ServiceNow Developer
4 134 (9.36%) Consultant
5 127 (8.87%) Support Analyst
6 102 (7.12%) Service Analyst
7 96 (6.70%) Support Engineer
8 89 (6.22%) ServiceNow Consultant
9 78 (5.45%) Service Desk Analyst
10 76 (5.31%) Service Manager
11 69 (4.82%) Architect
12 59 (4.12%) Administrator
13 57 (3.98%) Business Analyst
14 56 (3.91%) Technical Consultant
15 54 (3.77%) 2nd Line Support
16 51 (3.56%) Desktop Support
17 50 (3.49%) Applications Support
18 43 (3.00%) IT Analyst
19 36 (2.51%) IT Support
20 35 (2.44%) IT Manager
Libraries, Frameworks & Software Standards
1 125 (8.73%) HTML
2 119 (8.31%) XML
3 94 (6.56%) Web Services
4 74 (5.17%) LDAP
5 60 (4.19%) CSS
6 54 (3.77%) Ajax
6 54 (3.77%) AngularJS
7 45 (3.14%) .NET
8 37 (2.58%) Node.js
9 34 (2.37%) SOAP
10 29 (2.03%) REST
11 27 (1.89%) Elastic Stack
12 25 (1.75%) Kafka
13 18 (1.26%) Sensu
14 17 (1.19%) Twitter Bootstrap
15 14 (0.98%) Regular Expression
16 13 (0.91%) ADO
17 11 (0.77%) JDBC
17 11 (0.77%) ODBC
17 11 (0.77%) SAML
Miscellaneous
1 165 (11.52%) Management Information System
2 93 (6.49%) Analytical Skills
3 66 (4.61%) CMDB
4 58 (4.05%) Data Centre
5 43 (3.00%) Self-Motivation
6 36 (2.51%) Public Cloud
7 30 (2.09%) User Experience
7 30 (2.09%) Video Conferencing
8 26 (1.82%) Blackberry
9 24 (1.68%) Clustering
10 22 (1.54%) Private Cloud
10 22 (1.54%) Smartphone
11 19 (1.33%) Hybrid Cloud
12 18 (1.26%) Equities
13 15 (1.05%) Derivative
13 15 (1.05%) Replication
14 14 (0.98%) Reinsurance
14 14 (0.98%) SWIFT
15 13 (0.91%) Enterprise Software
15 13 (0.91%) iSeries
Operating Systems
1 424 (29.61%) Windows
2 209 (14.59%) Windows 10
3 164 (11.45%) Unix
4 154 (10.75%) Linux
5 117 (8.17%) Windows 7
6 100 (6.98%) Windows Server
7 64 (4.47%) Solaris
8 45 (3.14%) Apple iOS
8 45 (3.14%) Windows Server 2008
9 40 (2.79%) Android
10 29 (2.03%) Windows Server 2012
11 18 (1.26%) Windows 8
12 8 (0.56%) Red Hat Enterprise Linux
13 6 (0.42%) AIX
14 5 (0.35%) HPUX
14 5 (0.35%) Mac OS
15 4 (0.28%) Mac OS X
16 3 (0.21%) Windows Phone
16 3 (0.21%) Windows Server 2003
Processes & Methodologies
1 755 (52.72%) ITIL
2 450 (31.42%) Service Management
3 427 (29.82%) ITSM
4 275 (19.20%) Agile Software Development
5 219 (15.29%) Problem-Solving
6 147 (10.27%) Stakeholder Management
7 137 (9.57%) Incident Management
8 130 (9.08%) DevOps
9 119 (8.31%) Information Security
10 118 (8.24%) Service Delivery
11 110 (7.68%) Change Management
12 101 (7.05%) Configuration Management
13 87 (6.08%) Analytics
14 86 (6.01%) Coaching
15 85 (5.94%) Security Operations
16 84 (5.87%) Ticket Management
17 82 (5.73%) Mentoring
18 77 (5.38%) Problem Management
19 76 (5.31%) Continuous Improvement
20 75 (5.24%) Asset Management
Programming Languages
1 202 (14.11%) PowerShell
2 191 (13.34%) JavaScript
3 130 (9.08%) SQL
4 75 (5.24%) Bash Shell
5 74 (5.17%) Java
6 48 (3.35%) Python
7 47 (3.28%) C
8 30 (2.09%) C#
9 27 (1.89%) C++
10 26 (1.82%) Go
11 24 (1.68%) Perl
12 15 (1.05%) PHP
13 14 (0.98%) Ruby
14 13 (0.91%) RPG
15 3 (0.21%) TypeScript
15 3 (0.21%) VBScript
16 2 (0.14%) Shell Script
17 1 (0.070%) T-SQL
17 1 (0.070%) VB
17 1 (0.070%) VBA
Qualifications
1 188 (13.13%) Degree
2 121 (8.45%) Microsoft Certification
3 114 (7.96%) ITIL Certification
4 101 (7.05%) MCP
5 39 (2.72%) Security Cleared
6 32 (2.23%) Computer Science Degree
7 31 (2.16%) MCSA
8 30 (2.09%) MCSE
9 29 (2.03%) ITIL Foundation Certificate
10 24 (1.68%) Cisco Certification
10 24 (1.68%) RHCE
11 19 (1.33%) SC Cleared
12 15 (1.05%) CISSP
13 13 (0.91%) CCNA
14 12 (0.84%) CCNP
14 12 (0.84%) CISM
15 11 (0.77%) A+ Certification
16 6 (0.42%) VMware Certified Professional (VCP)
17 3 (0.21%) MOS
17 3 (0.21%) SSCP
Quality Assurance & Compliance
1 204 (14.25%) SLA
2 24 (1.68%) QA
3 19 (1.33%) ISO/IEC 27001
4 18 (1.26%) GDPR
5 15 (1.05%) Cyber Essentials
6 11 (0.77%) Cyber Essentials PLUS
7 10 (0.70%) Sarbanes-Oxley
8 9 (0.63%) PCI DSS
9 8 (0.56%) Data Quality
10 5 (0.35%) COBIT
11 4 (0.28%) PMBOK
12 3 (0.21%) ISO 9001
12 3 (0.21%) NIST
12 3 (0.21%) PMO
13 2 (0.14%) ISO/IEC 20000
14 1 (0.070%) Disclosure Scotland
14 1 (0.070%) GxP
14 1 (0.070%) ITGC
14 1 (0.070%) P3O
System Software
1 317 (22.14%) Active Directory
2 81 (5.66%) Firmware
3 77 (5.38%) VMware Infrastructure
4 24 (1.68%) NFS
5 20 (1.40%) Hyper-V
5 20 (1.40%) vCloud
6 19 (1.33%) Docker
6 19 (1.33%) XenApp
7 18 (1.26%) vSphere
8 14 (0.98%) VMware Workstation
9 8 (0.56%) Virtual Machines
10 6 (0.42%) VMware ESXi
10 6 (0.42%) XenDesktop
11 5 (0.35%) Microsoft App-V
12 3 (0.21%) IAG
13 2 (0.14%) Xen
14 1 (0.070%) Microsoft Virtual Server
14 1 (0.070%) OpenAM
14 1 (0.070%) Snort
14 1 (0.070%) Virtual Servers
Systems Management
1 89 (6.22%) Ansible
2 72 (5.03%) SCCM
3 57 (3.98%) Puppet
4 52 (3.63%) Single Sign-On
5 51 (3.56%) Terraform
6 50 (3.49%) Opscode Chef
7 46 (3.21%) Kubernetes
8 40 (2.79%) Microsoft Intune
9 33 (2.30%) Nagios
10 32 (2.23%) SCOM
11 25 (1.75%) vCenter Server
12 24 (1.68%) Tivoli
13 20 (1.40%) Data Guard
14 18 (1.26%) Automic
14 18 (1.26%) Grafana
15 12 (0.84%) Consul
15 12 (0.84%) Rundeck
16 11 (0.77%) AirWatch
17 9 (0.63%) Backup Exec
18 8 (0.56%) WSUS
Vendors
1 352 (24.58%) Microsoft
2 130 (9.08%) Splunk
3 128 (8.94%) VMware
4 126 (8.80%) Oracle
5 75 (5.24%) Remedy
6 69 (4.82%) Citrix
7 56 (3.91%) Cisco
8 47 (3.28%) HP
9 41 (2.86%) Symantec
10 38 (2.65%) Apple
11 35 (2.44%) CyberArk
12 30 (2.09%) BMC
13 29 (2.03%) Dynatrace
13 29 (2.03%) Google
13 29 (2.03%) Salesforce.com
14 25 (1.75%) iManage
15 21 (1.47%) AppDynamics
16 20 (1.40%) Palo Alto
16 20 (1.40%) SolarWinds
17 19 (1.33%) IBM