Period
to 19 October 2017

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 19 October 2017 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
19 Oct 2017
Same period 2016 Same period 2015
Rank 508 565 725
Rank change year-on-year +57 +160 +133
Permanent jobs citing ServiceNow 956 869 683
As % of all permanent IT jobs advertised in the UK 0.55% 0.45% 0.31%
As % of the Vendors category 1.23% 1.04% 0.68%
Number of salaries quoted 625 671 552
UK median annual salary £52,500 £50,000 £45,000
Median salary % change year-on-year +5.00% +11.11% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £78,250 £75,000 £68,750
UK excluding London median annual salary £45,000 £45,000 £37,500
% change year-on-year - +20.00% -10.71%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 77483 83876 100991
As % of all permanent IT jobs advertised in the UK 44.38% 43.84% 46.04%
Number of salaries quoted 59914 67687 82113
UK median annual salary £47,500 £46,000 £45,000
Median salary % change year-on-year +3.26% +2.22% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £75,000 £75,000 £75,000
UK excluding London median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% -

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 19 October 2017.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 19 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 866 £52,500 +5.00% 59
London +63 552 £57,500 +4.55% 39
UK excluding London +26 355 £45,000 - 25
South East +10 111 £47,500 +5.56% 6
Midlands +15 98 £42,500 -15.00% 4
West Midlands -9 92 £42,500 -15.00% 4
North of England +16 59 £37,500 +7.14% 6
North West +12 45 £45,000 +38.46% 2
Scotland +10 39 £52,500 +23.53% 4
East of England -1 22 £50,000 +20.48% 3
Wales +36 18 £34,808 +45.03% 1
Yorkshire +35 14 £32,500 +18.18% 4
South West +20 10 £35,000 -12.50% 1
East Midlands +32 6 £22,500 -30.77%

For the 6 months to 19 October 2017, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ServiceNow.

1 540 (56.49%) ITIL
2 400 (41.84%) Service Management
3 321 (33.58%) Windows
4 301 (31.49%) Finance
5 249 (26.05%) ITSM
6 233 (24.37%) Microsoft
7 215 (22.49%) Banking
8 214 (22.38%) Active Directory
9 185 (19.35%) Microsoft Office
10 175 (18.31%) VMware
11 174 (18.20%) Agile Software Development
11 174 (18.20%) JavaScript
12 169 (17.68%) Asset Management
13 154 (16.11%) Windows 7
14 152 (15.90%) HTML
14 152 (15.90%) Web Services
14 152 (15.90%) Retail
15 144 (15.06%) SaaS
16 142 (14.85%) Investment Banking
17 139 (14.54%) Microsoft Certification
18 137 (14.33%) Wealth Management
19 133 (13.91%) SCCM
20 132 (13.81%) IaaS
20 132 (13.81%) Citrix
20 132 (13.81%) Retail Banking
20 132 (13.81%) Degree
21 131 (13.70%) User Experience
22 130 (13.60%) MS Exchange
23 125 (13.08%) MCSE
24 124 (12.97%) XML

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 130 (13.60%) MS Exchange
2 122 (12.76%) Skype for Business
3 121 (12.66%) Exchange Server 2010
4 34 (3.56%) SharePoint
5 18 (1.88%) IIS
6 17 (1.78%) CMS
7 15 (1.57%) OpenStack
8 14 (1.46%) WebLogic
9 13 (1.36%) Tomcat
10 12 (1.26%) Documentum
10 12 (1.26%) IBM Domino
10 12 (1.26%) Oracle SOA Suite
11 8 (0.84%) Confluence
12 7 (0.73%) Jetty
13 6 (0.63%) Apache
13 6 (0.63%) Apache TomEE
13 6 (0.63%) JBoss
14 5 (0.52%) IBM Notes
15 4 (0.42%) Blackberry Enterprise Server
15 4 (0.42%) Drupal
Applications
1 185 (19.35%) Microsoft Office
2 23 (2.41%) Microsoft Excel
3 15 (1.57%) Microsoft Project
4 11 (1.15%) MS Visio
5 7 (0.73%) Microsoft PowerPoint
Business Applications
1 73 (7.64%) Remedy ITSM
2 14 (1.46%) Dynamics CRM
3 12 (1.26%) Workfront
4 11 (1.15%) Eloqua
5 10 (1.05%) NetSuite
6 6 (0.63%) Dynamics AX
7 4 (0.42%) assyst
7 4 (0.42%) Dynamics NAV
7 4 (0.42%) Markit EDM
7 4 (0.42%) Workday HCM
8 2 (0.21%) Oracle ERP
8 2 (0.21%) SAP ERP
9 1 (0.10%) BusinessWorks
9 1 (0.10%) JDE OneWorld
9 1 (0.10%) SAP Hybris
9 1 (0.10%) Unit4 Business World
Cloud Services
1 144 (15.06%) SaaS
2 132 (13.81%) IaaS
3 89 (9.31%) Amazon AWS
4 65 (6.80%) Office 365
5 49 (5.13%) Microsoft Azure
6 19 (1.99%) GitHub
6 19 (1.99%) OpenShift
7 16 (1.67%) PaaS
8 14 (1.46%) Cloud Computing
8 14 (1.46%) G Suite
9 12 (1.26%) Azure Active Directory
9 12 (1.26%) Mimecast
9 12 (1.26%) Sumo Logic
10 6 (0.63%) Boomi
10 6 (0.63%) SuccessFactors
10 6 (0.63%) Taleo
11 5 (0.52%) Adobe Analytics
11 5 (0.52%) CloudBees
12 4 (0.42%) Salesforce Service Cloud
13 1 (0.10%) Salesforce Sales Cloud
Communications & Networking
1 119 (12.45%) Skype
2 41 (4.29%) LDAP
3 32 (3.35%) VPN
4 21 (2.20%) VoIP
5 19 (1.99%) TCP/IP
6 17 (1.78%) WAN
7 15 (1.57%) Firewall
7 15 (1.57%) SAN
7 15 (1.57%) Unified Communications
8 14 (1.46%) DNS
9 13 (1.36%) SSL
10 11 (1.15%) Internet
10 11 (1.15%) LAN
10 11 (1.15%) TACACS
11 10 (1.05%) DHCP
11 10 (1.05%) HTTP
12 8 (0.84%) MPLS
13 7 (0.73%) Remote Desktop
13 7 (0.73%) SNMP
13 7 (0.73%) Wireless
Database & Business Intelligence
1 43 (4.50%) SQL Server
2 29 (3.03%) MySQL
3 14 (1.46%) BusinessObjects
3 14 (1.46%) Data Warehouse
4 13 (1.36%) BODI
4 13 (1.36%) Oracle BI EE
5 12 (1.26%) MS Access
6 6 (0.63%) DB2
6 6 (0.63%) Oracle Reports
6 6 (0.63%) SQL Server Integration Services
7 5 (0.52%) MongoDB
7 5 (0.52%) PostgreSQL
7 5 (0.52%) Power BI
7 5 (0.52%) Relational Database
8 4 (0.42%) Amazon Redshift
8 4 (0.42%) SQL Server Analysis Services
9 3 (0.31%) SQL Server 2008
10 2 (0.21%) DTS
10 2 (0.21%) SAP HANA
11 1 (0.10%) Oracle Database 10g
Development Applications
1 36 (3.77%) JIRA
2 30 (3.14%) Git (software)
3 26 (2.72%) Jenkins
4 14 (1.46%) Selenium
5 13 (1.36%) Sonatype Nexus
6 12 (1.26%) SQL Server Management Studio (SSMS)
7 10 (1.05%) SpecFlow
7 10 (1.05%) WebDriver
8 6 (0.63%) Atlassian Bamboo
8 6 (0.63%) Maven
9 5 (0.52%) Oracle Forms
9 5 (0.52%) Subversion
9 5 (0.52%) Visual Studio
10 4 (0.42%) Cucumber
10 4 (0.42%) Talend Open Studio
10 4 (0.42%) Team Foundation Server
10 4 (0.42%) Vagrant
11 2 (0.21%) GitLab
11 2 (0.21%) Octopus Deploy
11 2 (0.21%) TeamCity
General
1 301 (31.49%) Finance
2 215 (22.49%) Banking
3 152 (15.90%) Retail
4 142 (14.85%) Investment Banking
5 132 (13.81%) Retail Banking
6 32 (3.35%) Marketing
7 28 (2.93%) Legal
8 21 (2.20%) Publishing
9 20 (2.09%) Telecoms
10 18 (1.88%) Law
11 16 (1.67%) Financial Institution
12 12 (1.26%) Games
13 9 (0.94%) Manufacturing
14 7 (0.73%) Digital Economy
14 7 (0.73%) German Language
15 6 (0.63%) Billing
15 6 (0.63%) French Language
15 6 (0.63%) Front Office
16 5 (0.52%) Advertising
16 5 (0.52%) Multimedia
Job Titles
1 156 (16.32%) Analyst
2 120 (12.55%) Developer
3 104 (10.88%) Consultant
4 85 (8.89%) ServiceNow Developer
5 75 (7.85%) Service Manager
6 58 (6.07%) Architect
7 54 (5.65%) Head of Support
8 45 (4.71%) Service Analyst
9 41 (4.29%) Support Analyst
10 36 (3.77%) IT Support
11 35 (3.66%) ServiceNow Consultant
12 34 (3.56%) IT Analyst
13 32 (3.35%) DevOps Engineer
13 32 (3.35%) Service Desk Analyst
14 30 (3.14%) AWS Engineer
15 29 (3.03%) Administrator
15 29 (3.03%) AWS DevOps
15 29 (3.03%) AWS DevOps Engineer
15 29 (3.03%) IT Manager
15 29 (3.03%) Technical Consultant
Libraries, Frameworks & Software Standards
1 152 (15.90%) HTML
1 152 (15.90%) Web Services
2 124 (12.97%) XML
3 85 (8.89%) CSS
4 81 (8.47%) SOAP
5 63 (6.59%) REST
6 59 (6.17%) Ajax
7 48 (5.02%) AngularJS
8 41 (4.29%) .NET
9 31 (3.24%) Twitter Bootstrap
10 17 (1.78%) Middleware
10 17 (1.78%) SAML
11 12 (1.26%) Elastic Stack
11 12 (1.26%) RESTful
12 11 (1.15%) OAuth
12 11 (1.15%) OpenID
13 10 (1.05%) Gherkin
14 9 (0.94%) .NET Framework
14 9 (0.94%) JSON
14 9 (0.94%) SailPoint
Miscellaneous
1 131 (13.70%) User Experience
2 123 (12.87%) Blackberry
3 76 (7.95%) Analytical Skills
3 76 (7.95%) Data Centre
4 65 (6.80%) Computer Science
5 58 (6.07%) CMDB
6 29 (3.03%) Management Information System
7 27 (2.82%) Fintech
8 21 (2.20%) Hedge funds
9 20 (2.09%) Hybrid Cloud
10 15 (1.57%) Virtual Team
11 13 (1.36%) Enterprise Software
12 12 (1.26%) EMC VNX
12 12 (1.26%) Social Media
13 10 (1.05%) Video Conferencing
14 9 (0.94%) iPad
15 8 (0.84%) RSA SecurID
15 8 (0.84%) Smartphone
16 7 (0.73%) Mobile Computing
17 5 (0.52%) Public Cloud
Operating Systems
1 321 (33.58%) Windows
2 154 (16.11%) Windows 7
3 116 (12.13%) Linux
4 114 (11.92%) Apple iOS
5 112 (11.72%) Android
6 107 (11.19%) Mac OS X
7 78 (8.16%) Unix
8 61 (6.38%) Windows Server
9 48 (5.02%) Red Hat Enterprise Linux
10 42 (4.39%) Windows Server 2012
11 40 (4.18%) Windows 10
12 32 (3.35%) Windows Server 2008
13 30 (3.14%) CentOS
14 22 (2.30%) Windows Server 2003
15 13 (1.36%) Windows 8
16 9 (0.94%) Mac OS
17 7 (0.73%) Solaris
17 7 (0.73%) Windows XP
18 5 (0.52%) HPUX
19 4 (0.42%) Windows Phone
Processes & Methodologies
1 540 (56.49%) ITIL
2 400 (41.84%) Service Management
3 249 (26.05%) ITSM
4 174 (18.20%) Agile Software Development
5 169 (17.68%) Asset Management
6 137 (14.33%) Wealth Management
7 116 (12.13%) Project Management
8 109 (11.40%) Configuration Management
9 108 (11.30%) Presales
10 107 (11.19%) Service Delivery
11 103 (10.77%) Change Management
12 100 (10.46%) Problem Management
13 95 (9.94%) Stakeholder Management
14 91 (9.52%) Incident Management
15 83 (8.68%) DevOps
16 82 (8.58%) Workflow
17 76 (7.95%) Scrum
18 75 (7.85%) ITIL V3
19 73 (7.64%) Service Design
20 66 (6.90%) Continuous Improvement
Programming Languages
1 174 (18.20%) JavaScript
2 78 (8.16%) Java
3 73 (7.64%) SQL
4 61 (6.38%) Perl
5 54 (5.65%) PowerShell
6 52 (5.44%) Python
7 37 (3.87%) Bash Shell
8 21 (2.20%) PHP
8 21 (2.20%) Ruby
9 17 (1.78%) PL/SQL
9 17 (1.78%) Shell Script
10 13 (1.36%) C
11 11 (1.15%) T-SQL
12 10 (1.05%) C#
13 6 (0.63%) Go
13 6 (0.63%) VB
14 5 (0.52%) VBScript
15 4 (0.42%) Apex Code
15 4 (0.42%) VB.NET
16 2 (0.21%) Scala
Qualifications
1 139 (14.54%) Microsoft Certification
2 132 (13.81%) Degree
3 125 (13.08%) MCSE
4 105 (10.98%) Citrix Certification
5 102 (10.67%) CCA
6 41 (4.29%) ITIL Certification
7 32 (3.35%) Computer Science Degree
8 30 (3.14%) AWS Certification
9 26 (2.72%) Cisco Certification
10 22 (2.30%) MCSA
11 16 (1.67%) Security Cleared
12 13 (1.36%) CISSP
13 12 (1.26%) (ISC)2 CCSP
13 12 (1.26%) CISM
13 12 (1.26%) GIAC
13 12 (1.26%) ISSAP
14 10 (1.05%) ITIL Foundation Certificate
15 8 (0.84%) CCNA
15 8 (0.84%) CCNP
16 5 (0.52%) PMI Certification
Quality Assurance & Compliance
1 71 (7.43%) SLA
2 26 (2.72%) QA
3 21 (2.20%) Data Quality
4 8 (0.84%) ISO/IEC 20000
5 5 (0.52%) COBIT
6 3 (0.31%) Sarbanes-Oxley
7 2 (0.21%) ISO/IEC 27001
8 1 (0.10%) PMO
System Software
1 214 (22.38%) Active Directory
2 105 (10.98%) XenDesktop
3 102 (10.67%) XenApp
4 40 (4.18%) VMware Infrastructure
5 14 (1.46%) Docker
6 13 (1.36%) VMware ESXi
7 11 (1.15%) Microsoft App-V
8 8 (0.84%) Virtual Desktop
9 7 (0.73%) BitLocker
9 7 (0.73%) VMware NSX
10 6 (0.63%) Virtual Machines
11 5 (0.52%) vSphere
12 4 (0.42%) Hyper-V
12 4 (0.42%) Terminal Server
13 2 (0.21%) Time Sharing Option
14 1 (0.10%) Terminal Services
14 1 (0.10%) VMware Workstation
Systems Management
1 133 (13.91%) SCCM
2 106 (11.09%) AirWatch
3 60 (6.28%) Puppet
4 46 (4.81%) Opscode Chef
5 39 (4.08%) Terraform
6 34 (3.56%) Ansible
7 21 (2.20%) SCOM
8 19 (1.99%) Nagios
9 14 (1.46%) Cisco CUCM
10 12 (1.26%) Ganglia
10 12 (1.26%) Symantec Enterprise Vault
10 12 (1.26%) ZABBIX
11 10 (1.05%) WebSphere Cast Iron
12 9 (0.94%) FortiGate
13 8 (0.84%) NetBackup
14 7 (0.73%) Tivoli
15 6 (0.63%) Kubernetes
16 5 (0.52%) vRealize
16 5 (0.52%) WSUS
17 4 (0.42%) Unicenter
Vendors
1 233 (24.37%) Microsoft
2 175 (18.31%) VMware
3 132 (13.81%) Citrix
4 115 (12.03%) Remedy
5 114 (11.92%) Apple
6 108 (11.30%) AppSense
6 108 (11.30%) McAfee
7 80 (8.37%) Oracle
8 72 (7.53%) HP
9 59 (6.17%) Cisco
10 55 (5.75%) BMC
11 53 (5.54%) Red Hat
12 48 (5.02%) Splunk
13 34 (3.56%) Salesforce.com
14 33 (3.45%) LANDesk
15 30 (3.14%) IBM
16 29 (3.03%) HEAT Software
17 26 (2.72%) Tableau
18 22 (2.30%) Google
19 21 (2.20%) SolarWinds