Period
to

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 4 July 2022 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
4 Jul 2022
Same period 2021 Same period 2020
Rank 369 334 311
Rank change year-on-year -35 -23 -2
Permanent jobs citing ServiceNow 1,732 1,035 783
As % of all permanent jobs advertised in the UK 0.95% 0.96% 0.99%
As % of the Vendors category 2.44% 2.52% 2.46%
Number of salaries quoted 1,159 817 601
10th Percentile £27,500 £27,500 £30,000
25th Percentile £35,210 £41,250 £38,750
Median annual salary (50th Percentile) £52,500 £55,000 £62,500
Median % change year-on-year -4.55% -12.00% +16.93%
75th Percentile £73,250 £73,750 £75,000
90th Percentile £87,500 £85,000 £86,250
UK excluding London median annual salary £40,310 £47,500 £46,500
% change year-on-year -15.14% +2.15% +3.33%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 70,849 41,144 31,849
As % of all permanent IT jobs advertised in the UK 38.99% 38.17% 40.32%
Number of salaries quoted 34,377 28,033 24,736
10th Percentile £30,000 £31,000 £30,000
25th Percentile £40,000 £39,481 £38,750
Median annual salary (50th Percentile) £55,000 £52,665 £52,500
Median % change year-on-year +4.43% +0.31% +5.00%
75th Percentile £75,000 £71,250 £71,250
90th Percentile £90,000 £85,000 £87,500
UK excluding London median annual salary £47,500 £46,000 £46,500
% change year-on-year +3.26% -1.08% +3.33%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 4 July 2022.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 4 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -23 1,469 £52,500 -4.55% 200
London -46 744 £65,000 - 59
UK excluding London -41 737 £40,310 -15.14% 149
Work from Home -52 708 £55,000 -12.00% 74
South East -64 191 £42,000 -11.58% 39
North of England -13 176 £37,500 -16.67% 40
Midlands -15 176 £45,000 - 33
West Midlands -8 119 £52,500 +10.53% 25
North West -5 117 £35,000 -17.65% 25
East of England -74 70 £55,000 -18.52% 19
South West 0 69 £39,289 -0.31% 6
East Midlands -21 57 £32,500 -27.78% 8
Scotland -63 43 £68,750 +37.50% 6
Yorkshire -66 41 £42,846 -6.60% 11
Wales -14 22 £50,000 +30.96% 6
North East +2 18 £40,000 - 4

For the 6 months to 4 July 2022, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 646 (37.30%) ITIL
2 532 (30.72%) Microsoft
3 457 (26.39%) ITSM
4 447 (25.81%) Social Skills
5 418 (24.13%) Azure
6 409 (23.61%) Finance
7 400 (23.09%) Agile
8 388 (22.40%) Service Management
9 325 (18.76%) Windows
10 301 (17.38%) Microsoft 365
11 267 (15.42%) DevOps
12 246 (14.20%) Active Directory
13 236 (13.63%) JIRA
14 207 (11.95%) Microsoft Office
15 205 (11.84%) JavaScript
16 201 (11.61%) Problem-Solving
17 196 (11.32%) Service Delivery
18 195 (11.26%) AWS
19 192 (11.09%) Mentoring
20 188 (10.85%) SLA
21 186 (10.74%) Analytical Skills
22 183 (10.57%) SQL
23 181 (10.45%) Project Management
24 168 (9.70%) Change Management
25 166 (9.58%) Incident Management
26 148 (8.55%) Degree
26 148 (8.55%) SCCM
27 147 (8.49%) Windows 10
28 144 (8.31%) Terraform
29 142 (8.20%) CI/CD

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (5.72%) Confluence
2 85 (4.91%) SharePoint
3 18 (1.04%) IIS
4 15 (0.87%) Apache
5 14 (0.81%) Tomcat
6 12 (0.69%) WebSphere
7 11 (0.64%) MS Exchange
8 7 (0.40%) Oracle Workflow
8 7 (0.40%) Skype for Business
9 6 (0.35%) CMS
10 5 (0.29%) nginx
11 4 (0.23%) Apache Airflow
11 4 (0.23%) BizTalk Server
12 3 (0.17%) Captiva
12 3 (0.17%) FileNet
12 3 (0.17%) Oracle SOA Suite
13 2 (0.12%) Adobe Experience Manager
13 2 (0.12%) Drupal
13 2 (0.12%) SAS
14 1 (0.058%) JBoss
Applications
1 207 (11.95%) Microsoft Office
2 72 (4.16%) Microsoft Excel
3 40 (2.31%) Microsoft PowerPoint
4 26 (1.50%) Microsoft Project
5 21 (1.21%) MS Visio
6 1 (0.058%) Acrobat
Business Applications
1 39 (2.25%) Remedy ITSM
2 8 (0.46%) Oracle Applications
3 6 (0.35%) SimCorp Dimension
4 5 (0.29%) Dynamics CRM
4 5 (0.29%) Oracle Financials
5 4 (0.23%) assyst
5 4 (0.23%) Eikon
5 4 (0.23%) Fidessa
5 4 (0.23%) SAP Payroll
6 3 (0.17%) NetSuite
6 3 (0.17%) Oracle ERP
6 3 (0.17%) SAP BPC
6 3 (0.17%) SAP CO
6 3 (0.17%) SAP FI
6 3 (0.17%) SAP FI/CO
6 3 (0.17%) SAP S/4HANA
7 2 (0.12%) Eloqua
7 2 (0.12%) Sparx Enterprise Architect
8 1 (0.058%) Oracle Payables
8 1 (0.058%) Oracle Receivables
Cloud Services
1 418 (24.13%) Azure
2 301 (17.38%) Microsoft 365
3 195 (11.26%) AWS
4 123 (7.10%) SaaS
5 120 (6.93%) Azure DevOps
6 98 (5.66%) PaaS
7 68 (3.93%) IaaS
7 68 (3.93%) Power Platform
8 66 (3.81%) GCP
9 56 (3.23%) Azure Active Directory
10 49 (2.83%) Kong
11 45 (2.60%) Serverless
12 41 (2.37%) Azure Sentinel
13 37 (2.14%) Amazon EC2
14 34 (1.96%) OneDrive
15 33 (1.91%) Mimecast
16 27 (1.56%) Amazon EKS
16 27 (1.56%) Datadog
17 19 (1.10%) Cloud Computing
18 17 (0.98%) GitHub
Communications & Networking
1 107 (6.18%) DNS
2 104 (6.00%) VPN
3 76 (4.39%) DHCP
4 56 (3.23%) Firewall
5 55 (3.18%) TCP/IP
6 38 (2.19%) SSL
7 37 (2.14%) WAN
8 35 (2.02%) LAN
9 26 (1.50%) Wireless
10 22 (1.27%) SAN
10 22 (1.27%) Wi-Fi
11 20 (1.15%) Internet
11 20 (1.15%) VLAN
12 18 (1.04%) VoIP
13 17 (0.98%) WLAN
14 16 (0.92%) BGP
14 16 (0.92%) Cisco ASA
15 13 (0.75%) Cisco Nexus
15 13 (0.75%) SD-WAN
16 12 (0.69%) WebEx
Database & Business Intelligence
1 78 (4.50%) SQL Server
2 66 (3.81%) Power BI
3 43 (2.48%) Data Warehouse
4 39 (2.25%) MongoDB
5 28 (1.62%) Metadata
6 21 (1.21%) SQL Server Analysis Services
7 20 (1.15%) Azure SQL Database
7 20 (1.15%) Microsoft Analysis Services
7 20 (1.15%) MySQL
8 18 (1.04%) Oracle Database
8 18 (1.04%) SQL Server Integration Services
9 17 (0.98%) Enterprise Data Warehouse
10 15 (0.87%) Relational Database
11 14 (0.81%) Elasticsearch
11 14 (0.81%) InfluxDB
11 14 (0.81%) Oracle Database 11g
12 12 (0.69%) DTS
13 9 (0.52%) PostgreSQL
14 8 (0.46%) Oracle Reports
14 8 (0.46%) SQL Server Reporting Services
Development Applications
1 236 (13.63%) JIRA
2 114 (6.58%) Jenkins
3 89 (5.14%) Git (software)
4 29 (1.67%) GitLab
5 20 (1.15%) Selenium
6 17 (0.98%) Team Foundation Server
7 16 (0.92%) IBM UrbanCode
8 15 (0.87%) Sonatype Nexus
9 14 (0.81%) TeamCity
9 14 (0.81%) Visual Studio
10 13 (0.75%) Subversion
11 12 (0.69%) Maven
12 9 (0.52%) Cucumber
13 7 (0.40%) Postman
14 6 (0.35%) Appium
14 6 (0.35%) Artifactory
14 6 (0.35%) CircleCI
14 6 (0.35%) Ranorex
14 6 (0.35%) SoapUI
14 6 (0.35%) SpecFlow
General
1 447 (25.81%) Social Skills
2 409 (23.61%) Finance
3 186 (10.74%) Analytical Skills
4 101 (5.83%) Banking
5 83 (4.79%) Telecoms
6 80 (4.62%) Retail
7 75 (4.33%) Law
8 66 (3.81%) Public Sector
9 51 (2.94%) Marketing
10 50 (2.89%) Legal
10 50 (2.89%) Presentation Skills
11 40 (2.31%) Influencing Skills
12 35 (2.02%) Organisational Skills
13 34 (1.96%) Advertising
14 32 (1.85%) Manufacturing
15 29 (1.67%) Pharmaceutical
16 28 (1.62%) Inclusion and Diversity
17 27 (1.56%) Billing
18 22 (1.27%) Electronics
19 19 (1.10%) Aerospace
Job Titles
1 350 (20.21%) Analyst
2 158 (9.12%) Consultant
3 149 (8.60%) Architect
4 148 (8.55%) Developer
5 133 (7.68%) Service Analyst
6 102 (5.89%) ServiceNow Developer
7 101 (5.83%) Service Desk Analyst
8 96 (5.54%) Support Engineer
9 91 (5.25%) Support Analyst
10 79 (4.56%) IT Manager
11 73 (4.21%) IT Support
11 73 (4.21%) ServiceNow Consultant
12 66 (3.81%) Service Manager
13 63 (3.64%) DevOps Engineer
14 57 (3.29%) Cloud Engineer
14 57 (3.29%) IT Analyst
15 56 (3.23%) Solutions Architect
16 53 (3.06%) Administrator
16 53 (3.06%) Infrastructure Engineer
17 50 (2.89%) IT Engineer
Libraries, Frameworks & Software Standards
1 132 (7.62%) HTML
2 84 (4.85%) Web Services
3 83 (4.79%) CSS
4 82 (4.73%) XML
5 69 (3.98%) LDAP
6 67 (3.87%) AngularJS
7 57 (3.29%) REST
8 53 (3.06%) SOAP
9 49 (2.83%) Kafka
10 36 (2.08%) JSON
11 35 (2.02%) Ajax
12 22 (1.27%) .NET
13 18 (1.04%) OLE
14 16 (0.92%) Twitter Bootstrap
15 14 (0.81%) Google Maps API
16 12 (0.69%) JDBC
16 12 (0.69%) WSDL
16 12 (0.69%) XSLT
17 11 (0.64%) SailPoint
17 11 (0.64%) SAML
Miscellaneous
1 96 (5.54%) CMDB
2 94 (5.43%) Public Cloud
3 83 (4.79%) Management Information System
4 72 (4.16%) Self-Motivation
5 59 (3.41%) Data Centre
6 54 (3.12%) Enterprise Software
7 44 (2.54%) User Experience
8 35 (2.02%) Blog
9 28 (1.62%) Cloud Native
10 27 (1.56%) Social Media
11 20 (1.15%) Hackathon
11 20 (1.15%) Legacy Systems
11 20 (1.15%) Virtual Team
12 19 (1.10%) Video Conferencing
13 17 (0.98%) Mainframe
14 15 (0.87%) Low-Code
14 15 (0.87%) Smartphone
15 14 (0.81%) Cyberattack
15 14 (0.81%) Private Cloud
16 13 (0.75%) Enterprise Cloud
Operating Systems
1 325 (18.76%) Windows
2 147 (8.49%) Windows 10
3 127 (7.33%) Linux
4 103 (5.95%) Windows Server
5 64 (3.70%) Unix
6 41 (2.37%) Windows 7
7 28 (1.62%) Android
8 23 (1.33%) Apple iOS
9 20 (1.15%) Windows Server 2016
10 18 (1.04%) Windows Server 2012
11 17 (0.98%) Red Hat Enterprise Linux
12 16 (0.92%) AIX
13 15 (0.87%) CentOS
14 14 (0.81%) Mac OS X
15 12 (0.69%) Solaris
16 11 (0.64%) Mac OS
17 8 (0.46%) Amazon Linux
18 6 (0.35%) Windows Server 2008
18 6 (0.35%) Windows Server 2019
19 3 (0.17%) Windows 8
Processes & Methodologies
1 646 (37.30%) ITIL
2 457 (26.39%) ITSM
3 400 (23.09%) Agile
4 388 (22.40%) Service Management
5 267 (15.42%) DevOps
6 201 (11.61%) Problem-Solving
7 196 (11.32%) Service Delivery
8 192 (11.09%) Mentoring
9 181 (10.45%) Project Management
10 168 (9.70%) Change Management
11 166 (9.58%) Incident Management
12 142 (8.20%) CI/CD
12 142 (8.20%) Stakeholder Management
13 140 (8.08%) Coaching
14 134 (7.74%) Continuous Improvement
15 132 (7.62%) Asset Management
16 120 (6.93%) Cybersecurity
17 110 (6.35%) Problem Management
18 101 (5.83%) Scrum
19 100 (5.77%) Infrastructure as Code
Programming Languages
1 205 (11.84%) JavaScript
2 183 (10.57%) SQL
3 139 (8.03%) PowerShell
4 135 (7.79%) Python
5 79 (4.56%) Bash
6 72 (4.16%) Java
7 36 (2.08%) C
8 31 (1.79%) C#
9 25 (1.44%) Perl
9 25 (1.44%) T-SQL
10 24 (1.39%) Go
11 21 (1.21%) Ruby
12 13 (0.75%) R
13 12 (0.69%) Shell Script
13 12 (0.69%) VB.NET
14 9 (0.52%) TypeScript
15 8 (0.46%) Groovy
15 8 (0.46%) PHP
15 8 (0.46%) RPG
15 8 (0.46%) VBA
Qualifications
1 148 (8.55%) Degree
2 118 (6.81%) Security Cleared
3 78 (4.50%) SC Cleared
4 74 (4.27%) ITIL Certification
5 47 (2.71%) Microsoft Certification
6 33 (1.91%) ITIL Foundation Certificate
7 31 (1.79%) BPSS Clearance
8 27 (1.56%) Cisco Certification
9 23 (1.33%) MCSE
10 19 (1.10%) Computer Science Degree
11 18 (1.04%) PMP
12 16 (0.92%) CCNP
12 16 (0.92%) CISSP
12 16 (0.92%) ISEB
13 15 (0.87%) CCNA
13 15 (0.87%) ISTQB
13 15 (0.87%) MCSA
13 15 (0.87%) PMI Certification
14 9 (0.52%) CCIE
14 9 (0.52%) CISM
Quality Assurance & Compliance
1 188 (10.85%) SLA
2 75 (4.33%) QA
3 41 (2.37%) GDPR
4 36 (2.08%) ISO/IEC 27001
5 14 (0.81%) PMO
6 13 (0.75%) GRC
7 11 (0.64%) COBIT
8 10 (0.58%) Sarbanes-Oxley
9 9 (0.52%) Cyber Essentials
9 9 (0.52%) Cyber Essentials PLUS
9 9 (0.52%) Data Quality
9 9 (0.52%) NIST
10 6 (0.35%) ISO 9001
11 5 (0.29%) SOC 1
11 5 (0.29%) SOC 2
12 4 (0.23%) Disclosure Scotland
12 4 (0.23%) ISO/IEC 20000
12 4 (0.23%) NCSC
13 3 (0.17%) HIPAA
14 2 (0.12%) GxP
System Software
1 246 (14.20%) Active Directory
2 99 (5.72%) Docker
3 57 (3.29%) VMware Infrastructure
4 31 (1.79%) Hyper-V
5 25 (1.44%) Virtual Machines
6 12 (0.69%) vSphere
7 8 (0.46%) NFS
8 5 (0.29%) Citrix Hypervisor
8 5 (0.29%) Terminal Services
9 4 (0.23%) BitLocker
10 3 (0.17%) iptables
10 3 (0.17%) XenApp
10 3 (0.17%) XenDesktop
11 2 (0.12%) Veritas Volume Manager
12 1 (0.058%) DFS Replication
12 1 (0.058%) EMC RecoverPoint
12 1 (0.058%) Microsoft Virtual Server
12 1 (0.058%) OpenAM
12 1 (0.058%) Oracle RAC
12 1 (0.058%) VMware ESXi
Systems Management
1 148 (8.55%) SCCM
2 144 (8.31%) Terraform
3 130 (7.51%) Ansible
4 100 (5.77%) Kubernetes
5 60 (3.46%) Single Sign-On
6 56 (3.23%) Microsoft Intune
7 49 (2.83%) Istio
8 39 (2.25%) Grafana
9 33 (1.91%) Prometheus
10 22 (1.27%) Puppet
11 13 (0.75%) HP UCMDB
12 12 (0.69%) Jamf Pro
13 11 (0.64%) Opscode Chef
14 10 (0.58%) Nagios
15 9 (0.52%) FortiGate
16 8 (0.46%) Automic
16 8 (0.46%) Kibana
17 7 (0.40%) vCenter Server
18 6 (0.35%) Active Directory Federation Services
19 5 (0.29%) Packer
Vendors
1 532 (30.72%) Microsoft
2 109 (6.29%) Splunk
3 106 (6.12%) VMware
4 102 (5.89%) Cisco
5 94 (5.43%) Salesforce.com
6 86 (4.97%) Oracle
7 80 (4.62%) Remedy
8 74 (4.27%) SAP
9 61 (3.52%) Citrix
10 55 (3.18%) Snow
11 51 (2.94%) Dynatrace
12 48 (2.77%) Red Hat
13 43 (2.48%) Palo Alto
14 40 (2.31%) BMC
15 35 (2.02%) Apple
15 35 (2.02%) Google
16 31 (1.79%) SolarWinds
17 30 (1.73%) AppDynamics
18 26 (1.50%) HP
18 26 (1.50%) IBM