Period
to 19 October 2018

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 379 512 574
Rank change year-on-year +133 +62 +162
Permanent jobs citing ServiceNow 1,334 956 869
As % of all permanent IT jobs advertised in the UK 0.81% 0.55% 0.45%
As % of the Vendors category 1.89% 1.23% 1.03%
Number of salaries quoted 798 625 671
UK median annual salary £50,000 £52,500 £50,000
Median salary % change year-on-year -4.76% +5.00% +11.11%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £80,000 £78,250 £75,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +20.00%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 70,498 77,567 84,090
As % of all permanent IT jobs advertised in the UK 42.79% 44.37% 43.95%
Number of salaries quoted 54,640 59,980 67,887
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,009 £26,250 £26,250
90th Percentile £80,000 £75,000 £75,000
UK excluding London median annual salary £45,000 £42,500 £42,000
% change year-on-year +5.88% +1.19% +5.00%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 19 October 2018.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +134 1,241 £50,000 -4.76% 106
UK excluding London +208 700 £47,500 +5.56% 71
London +43 595 £55,000 -4.35% 43
South East +156 313 £55,000 +15.79% 23
Midlands +65 155 £36,000 -15.29% 20
West Midlands +71 141 £36,000 -15.29% 8
North of England +64 99 £40,000 +6.67% 12
North West +19 57 £48,500 +7.78% 4
Scotland +13 52 £48,500 -7.62% 6
East of England +53 50 £35,000 -30.00% 5
Yorkshire +50 37 £35,250 +8.46% 7
South West +9 21 £40,500 +15.71% 4
East Midlands +4 14 £47,500 +111.11% 12
Wales -5 9 £49,039 +40.88% 2
North East - 5 £27,250 - 1
Northern Ireland - 1 £29,500 -

For the 6 months to 19 October 2018, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 642 (48.13%) ITIL
2 503 (37.71%) Service Management
3 452 (33.88%) Windows
4 397 (29.76%) ITSM
5 376 (28.19%) Microsoft
6 273 (20.46%) Active Directory
7 264 (19.79%) Finance
8 245 (18.37%) Agile Software Development
9 228 (17.09%) Linux
10 226 (16.94%) SQL Server
11 207 (15.52%) JavaScript
12 195 (14.62%) Incident Management
13 185 (13.87%) Continuous Improvement
14 176 (13.19%) Windows Server
15 174 (13.04%) Problem Management
16 171 (12.82%) Microsoft Office
16 171 (12.82%) Stakeholder Management
17 165 (12.37%) SQL
18 162 (12.14%) ITIL V3
19 161 (12.07%) Microsoft Azure
19 161 (12.07%) Service Delivery
20 151 (11.32%) Problem-Solving
21 143 (10.72%) BMC
22 141 (10.57%) Asset Management
23 138 (10.34%) SLA
23 138 (10.34%) Analytical Skills
24 136 (10.19%) DevOps
25 134 (10.04%) Oracle
26 133 (9.97%) Root Cause Analysis
26 133 (9.97%) PowerShell

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (7.12%) IIS
2 86 (6.45%) SharePoint
3 48 (3.60%) Elasticsearch
4 41 (3.07%) Confluence
5 27 (2.02%) WebLogic
6 26 (1.95%) MS Exchange
7 25 (1.87%) Skype for Business
8 22 (1.65%) Apache
8 22 (1.65%) JBoss
9 21 (1.57%) CMS
10 14 (1.05%) OpenStack
10 14 (1.05%) WebSphere
11 9 (0.67%) IBM Notes
12 5 (0.37%) Oracle Workflow
12 5 (0.37%) SharePoint 2013
12 5 (0.37%) Tomcat
13 3 (0.22%) BizTalk Server
13 3 (0.22%) Exchange Server 2007
13 3 (0.22%) Oracle SOA Suite
13 3 (0.22%) WebSphere Application Server
Applications
1 171 (12.82%) Microsoft Office
2 65 (4.87%) Microsoft Excel
3 57 (4.27%) Microsoft PowerPoint
4 28 (2.10%) MS Visio
5 24 (1.80%) Microsoft Project
6 6 (0.45%) Acrobat
7 1 (0.075%) ProjectWise
Business Applications
1 43 (3.22%) Remedy ITSM
2 11 (0.82%) Documaker
3 8 (0.60%) assyst
4 6 (0.45%) NetSuite
5 4 (0.30%) OpenText VIM for SAP
5 4 (0.30%) SAP IBP
6 3 (0.22%) Dynamics AX
6 3 (0.22%) Magento
6 3 (0.22%) Oracle EBS
6 3 (0.22%) Salerio
6 3 (0.22%) SAP Hybris
6 3 (0.22%) thinkFolio
6 3 (0.22%) Workfront
7 1 (0.075%) SAP BPC
7 1 (0.075%) SAP ERP
7 1 (0.075%) SAP GRC
7 1 (0.075%) SAP HR
Cloud Services
1 161 (12.07%) Microsoft Azure
2 116 (8.70%) Amazon AWS
3 113 (8.47%) Office 365
4 57 (4.27%) SaaS
5 53 (3.97%) Google Cloud Platform
6 35 (2.62%) IaaS
7 31 (2.32%) GitHub
8 26 (1.95%) Cloud Computing
9 18 (1.35%) PaaS
10 11 (0.82%) Slack
11 10 (0.75%) G Suite
12 9 (0.67%) OpenShift
13 6 (0.45%) Force.com
14 5 (0.37%) Salesforce Sales Cloud
15 3 (0.22%) Adobe Creative Cloud
15 3 (0.22%) Amazon EC2
15 3 (0.22%) Amazon S3
15 3 (0.22%) CloudBees
15 3 (0.22%) OneDrive
15 3 (0.22%) Route 53
Communications & Networking
1 78 (5.85%) LAN
2 70 (5.25%) Firewall
3 62 (4.65%) WAN
4 60 (4.50%) TCP/IP
5 57 (4.27%) VPN
6 52 (3.90%) DNS
7 32 (2.40%) DHCP
8 31 (2.32%) SSL
8 31 (2.32%) Wireless
9 29 (2.17%) Cisco Nexus
10 28 (2.10%) Skype
10 28 (2.10%) VoIP
11 26 (1.95%) Cisco IOS
12 23 (1.72%) HTTP
13 22 (1.65%) Cisco ASA
14 20 (1.50%) Internet
14 20 (1.50%) WebEx
15 19 (1.42%) IPsec
16 17 (1.27%) FTP
17 16 (1.20%) Remote Desktop
Database & Business Intelligence
1 226 (16.94%) SQL Server
2 53 (3.97%) MySQL
3 48 (3.60%) SQL Server Reporting Services
4 39 (2.92%) Big Data
5 37 (2.77%) Hadoop
6 32 (2.40%) Oracle Database
6 32 (2.40%) SQL Server 2008
7 25 (1.87%) Relational Database
8 24 (1.80%) Oracle Reports
9 20 (1.50%) Oracle Database 11g
10 19 (1.42%) Oracle Database 12c
11 16 (1.20%) SQL Server Integration Services
12 12 (0.90%) MongoDB
12 12 (0.90%) RDBMS
13 10 (0.75%) Data Mining
13 10 (0.75%) PostgreSQL
14 9 (0.67%) Power BI
14 9 (0.67%) SQL Server Analysis Services
15 6 (0.45%) Amazon RDS
15 6 (0.45%) SQL Server 2012
Development Applications
1 120 (9.00%) JIRA
2 94 (7.05%) Git (software)
3 92 (6.90%) Jenkins
4 73 (5.47%) Subversion
5 71 (5.32%) Octopus Deploy
6 58 (4.35%) Team Foundation Server
7 53 (3.97%) Atlassian Bamboo
8 50 (3.75%) GoCD
8 50 (3.75%) IBM UrbanCode
9 27 (2.02%) Gerrit
10 20 (1.50%) TeamCity
11 19 (1.42%) Selenium
12 15 (1.12%) Sonatype Nexus
13 11 (0.82%) Visual Studio
14 5 (0.37%) Bitbucket
14 5 (0.37%) VersionOne
15 4 (0.30%) Eclipse
16 3 (0.22%) MSI
17 2 (0.15%) Hudson
17 2 (0.15%) Metasploit
General
1 264 (19.79%) Finance
2 63 (4.72%) Banking
3 42 (3.15%) Retail
4 31 (2.32%) Investment Banking
5 21 (1.57%) Marketing
6 20 (1.50%) Law
7 17 (1.27%) Telecoms
8 14 (1.05%) Legal
9 9 (0.67%) Advertising
9 9 (0.67%) Games
9 9 (0.67%) Manufacturing
10 7 (0.52%) Back Office
10 7 (0.52%) Publishing
11 5 (0.37%) Billing
12 4 (0.30%) Arabic Language
13 3 (0.22%) Financial Institution
13 3 (0.22%) French Language
13 3 (0.22%) Front Office
14 2 (0.15%) Electronics
14 2 (0.15%) Online Betting
Job Titles
1 311 (23.31%) Analyst
2 166 (12.44%) Developer
3 130 (9.75%) Consultant
4 91 (6.82%) IT Manager
5 83 (6.22%) ServiceNow Developer
6 80 (6.00%) Support Engineer
7 79 (5.92%) Service Analyst
8 77 (5.77%) Administrator
9 72 (5.40%) Support Analyst
10 71 (5.32%) Architect
11 69 (5.17%) Business Analyst
12 62 (4.65%) Service Manager
13 57 (4.27%) Infrastructure Engineer
14 55 (4.12%) ServiceNow Consultant
15 54 (4.05%) Service Desk Analyst
16 53 (3.97%) DevOps Consultant
17 50 (3.75%) Desktop Support
18 47 (3.52%) Applications Support
19 46 (3.45%) Team Leader
20 40 (3.00%) Continuous Improvement Manager
Libraries, Frameworks & Software Standards
1 132 (9.90%) Web Services
2 120 (9.00%) XML
3 114 (8.55%) HTML
4 89 (6.67%) .NET
5 80 (6.00%) CSS
6 66 (4.95%) AngularJS
7 53 (3.97%) Elastic Stack
8 47 (3.52%) REST
9 46 (3.45%) SOAP
10 40 (3.00%) Middleware
11 39 (2.92%) SailPoint
12 35 (2.62%) HTML5
13 34 (2.55%) Ajax
14 23 (1.72%) LDAP
15 15 (1.12%) JSON
16 14 (1.05%) Twitter Bootstrap
17 13 (0.97%) RESTful
18 11 (0.82%) YAML
19 9 (0.67%) J2EE
20 8 (0.60%) PhoneGap
Miscellaneous
1 138 (10.34%) Analytical Skills
2 111 (8.32%) CMDB
3 78 (5.85%) Private Cloud
4 74 (5.55%) Management Information System
5 60 (4.50%) Data Centre
6 54 (4.05%) Self-Motivation
7 48 (3.60%) Enterprise Software
8 38 (2.85%) Robotics
9 37 (2.77%) Virtual Team
10 35 (2.62%) Tandem
11 28 (2.10%) User Experience
12 25 (1.87%) Computer Science
13 24 (1.80%) Blackberry
14 21 (1.57%) Video Conferencing
15 17 (1.27%) Greenfield Project
15 17 (1.27%) Public Cloud
16 15 (1.12%) Handset
17 14 (1.05%) Fintech
17 14 (1.05%) Hedge funds
18 11 (0.82%) Driving Licence
Operating Systems
1 452 (33.88%) Windows
2 228 (17.09%) Linux
3 176 (13.19%) Windows Server
4 121 (9.07%) Unix
5 104 (7.80%) Windows 7
6 84 (6.30%) Windows 10
7 50 (3.75%) Windows Server 2008
8 37 (2.77%) Android
9 31 (2.32%) Windows Server 2012
10 26 (1.95%) Red Hat Enterprise Linux
11 23 (1.72%) Apple iOS
12 15 (1.12%) CentOS
12 15 (1.12%) Windows Server 2003
13 12 (0.90%) Solaris
14 10 (0.75%) Mac OS X
14 10 (0.75%) Windows Phone
15 8 (0.60%) Mac OS
15 8 (0.60%) Windows 2000
16 7 (0.52%) Windows XP
17 5 (0.37%) Windows 8
Processes & Methodologies
1 642 (48.13%) ITIL
2 503 (37.71%) Service Management
3 397 (29.76%) ITSM
4 245 (18.37%) Agile Software Development
5 195 (14.62%) Incident Management
6 185 (13.87%) Continuous Improvement
7 174 (13.04%) Problem Management
8 171 (12.82%) Stakeholder Management
9 162 (12.14%) ITIL V3
10 161 (12.07%) Service Delivery
11 151 (11.32%) Problem-Solving
12 141 (10.57%) Asset Management
13 136 (10.19%) DevOps
14 133 (9.97%) Root Cause Analysis
15 117 (8.77%) Project Management
16 116 (8.70%) Scrum
17 104 (7.80%) Configuration Management
18 95 (7.12%) Logistics
19 92 (6.90%) Change Management
20 89 (6.67%) Process Improvement
Programming Languages
1 207 (15.52%) JavaScript
2 165 (12.37%) SQL
3 133 (9.97%) PowerShell
4 90 (6.75%) Java
5 82 (6.15%) Python
6 48 (3.60%) C#
7 36 (2.70%) Bash Shell
7 36 (2.70%) BeanShell
8 24 (1.80%) Perl
9 21 (1.57%) Apex Code
10 18 (1.35%) Shell Script
11 13 (0.97%) C
11 13 (0.97%) PHP
11 13 (0.97%) Ruby
12 9 (0.67%) VB
13 8 (0.60%) Groovy
13 8 (0.60%) TypeScript
14 7 (0.52%) XPath
15 6 (0.45%) T-SQL
16 4 (0.30%) PL/SQL
Qualifications
1 109 (8.17%) ITIL Certification
2 94 (7.05%) Degree
3 58 (4.35%) Microsoft Certification
4 36 (2.70%) MCSE
5 35 (2.62%) MCSA
6 29 (2.17%) Security Cleared
7 27 (2.02%) Cisco Certification
8 26 (1.95%) MCP
8 26 (1.95%) SC Cleared
9 21 (1.57%) CCNP
9 21 (1.57%) ITIL Foundation Certificate
10 13 (0.97%) CCNA
11 12 (0.90%) IIBA
12 9 (0.67%) Computer Science Degree
13 8 (0.60%) ISEB
13 8 (0.60%) ISTQB
13 8 (0.60%) PMI Certification
13 8 (0.60%) PMP
13 8 (0.60%) VMware Certified Professional (VCP)
14 7 (0.52%) CISSP
Quality Assurance & Compliance
1 138 (10.34%) SLA
2 42 (3.15%) GDPR
3 29 (2.17%) QA
4 9 (0.67%) Data Quality
5 7 (0.52%) PMO
6 6 (0.45%) ISO/IEC 20000
7 5 (0.37%) PCI DSS
7 5 (0.37%) PMBOK
8 4 (0.30%) ISO/IEC 19770
9 3 (0.22%) COBIT
9 3 (0.22%) Sarbanes-Oxley
10 1 (0.075%) ISO/IEC 27001
System Software
1 273 (20.46%) Active Directory
2 95 (7.12%) VMware Infrastructure
3 65 (4.87%) Hyper-V
4 56 (4.20%) Docker
5 49 (3.67%) VMware ESXi
6 15 (1.12%) vSphere
7 14 (1.05%) XenApp
8 11 (0.82%) Samba
8 11 (0.82%) VirtualBox
9 7 (0.52%) Virtual Desktop
10 5 (0.37%) Microsoft App-V
10 5 (0.37%) Virtual Servers
11 3 (0.22%) Citrix Presentation Server
11 3 (0.22%) VMware NSX
12 2 (0.15%) BitLocker
12 2 (0.15%) Snort
12 2 (0.15%) Terminal Services
12 2 (0.15%) Virtual Machines
12 2 (0.15%) XenDesktop
12 2 (0.15%) XenServer
Systems Management
1 103 (7.72%) Puppet
2 101 (7.57%) Ansible
3 79 (5.92%) Opscode Chef
4 64 (4.80%) Terraform
5 63 (4.72%) SCCM
6 50 (3.75%) Consul
6 50 (3.75%) Rundeck
7 45 (3.37%) SCOM
8 43 (3.22%) vCenter Server
9 34 (2.55%) Nagios
10 26 (1.95%) NetBackup
11 23 (1.72%) Oracle Enterprise Manager
12 18 (1.35%) vRealize
13 15 (1.12%) Single Sign-On
14 14 (1.05%) Microsoft Intune
15 13 (0.97%) HP UCMDB
16 11 (0.82%) Backup Exec
16 11 (0.82%) Kibana
16 11 (0.82%) Rancher
16 11 (0.82%) Sysdig
Vendors
1 376 (28.19%) Microsoft
2 143 (10.72%) BMC
3 134 (10.04%) Oracle
4 112 (8.40%) VMware
5 105 (7.87%) Cisco
6 101 (7.57%) Remedy
7 95 (7.12%) Splunk
8 71 (5.32%) HP
9 61 (4.57%) Citrix
10 57 (4.27%) SolarWinds
11 50 (3.75%) Delphix
11 50 (3.75%) RedGate
12 48 (3.60%) Apple
13 41 (3.07%) Tableau
14 35 (2.62%) Dynatrace
14 35 (2.62%) IBM
15 34 (2.55%) Red Hat
15 34 (2.55%) Salesforce.com
16 32 (2.40%) Snow
17 30 (2.25%) F5