Period
to 16 December 2018

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 16 December 2018 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 390 516 569
Rank change year-on-year +126 +53 +129
Permanent jobs citing ServiceNow 1,234 972 815
As % of all permanent IT jobs advertised in the UK 0.78% 0.55% 0.44%
As % of the Vendors category 1.83% 1.23% 1.00%
Number of salaries quoted 790 634 629
UK median annual salary £50,750 £52,500 £50,000
Median salary % change year-on-year -3.33% +5.00% +7.53%
10th Percentile £27,725 £26,075 £27,000
90th Percentile £76,375 £75,000 £72,500
UK excluding London median annual salary £46,000 £42,500 £45,000
% change year-on-year +8.24% -5.56% +5.88%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 67,409 79,226 81,252
As % of all permanent IT jobs advertised in the UK 42.62% 44.47% 43.86%
Number of salaries quoted 51,861 61,359 65,511
UK median annual salary £50,000 £47,500 £45,850
Median salary % change year-on-year +5.26% +3.60% +1.89%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £80,000 £75,000 £75,000
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 16 December 2018.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +147 1,139 £50,000 -4.76% 84
London +74 619 £55,000 -4.35% 54
UK excluding London +160 585 £46,000 +8.24% 33
South East +137 278 £52,500 +31.25% 10
Midlands +32 103 £40,750 -4.12% 7
West Midlands +42 91 £36,000 -15.29% 6
North of England +41 87 £40,000 +6.67% 9
Scotland +6 61 £46,000 -10.68% 2
North West +21 51 £47,500 +5.56% 5
East of England +47 34 £52,500 +75.00% 1
Yorkshire +32 32 £35,000 -
South West +20 15 £40,250 -15.26% 3
East Midlands +33 12 £47,500 +111.11% 1
Wales +1 7 £55,242 +60.82%
North East - 4 £27,000 - 4

For the 6 months to 16 December 2018, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 543 (44.00%) ITIL
2 442 (35.82%) Service Management
3 408 (33.06%) Windows
4 376 (30.47%) ITSM
5 317 (25.69%) Microsoft
6 254 (20.58%) Active Directory
7 231 (18.72%) Finance
8 221 (17.91%) Agile Software Development
9 200 (16.21%) Linux
10 197 (15.96%) JavaScript
10 197 (15.96%) SQL Server
11 165 (13.37%) Windows Server
12 164 (13.29%) Stakeholder Management
13 160 (12.97%) Incident Management
13 160 (12.97%) SQL
14 144 (11.67%) Service Delivery
15 142 (11.51%) Problem Management
16 139 (11.26%) Problem-Solving
17 129 (10.45%) Microsoft Azure
17 129 (10.45%) Analytical Skills
17 129 (10.45%) Asset Management
18 128 (10.37%) Microsoft Office
19 124 (10.05%) HTML
20 121 (9.81%) Project Management
21 119 (9.64%) Continuous Improvement
21 119 (9.64%) Office 365
22 115 (9.32%) SLA
23 114 (9.24%) Web Services
24 112 (9.08%) Unix
25 106 (8.59%) Root Cause Analysis

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (7.54%) IIS
2 65 (5.27%) SharePoint
3 36 (2.92%) Elasticsearch
4 31 (2.51%) Confluence
5 25 (2.03%) CMS
6 19 (1.54%) MS Exchange
7 18 (1.46%) JBoss
8 17 (1.38%) Skype for Business
9 13 (1.05%) Apache
9 13 (1.05%) WebLogic
10 11 (0.89%) IBM Notes
11 6 (0.49%) Oracle Workflow
12 5 (0.41%) Kentico
12 5 (0.41%) SharePoint 2013
13 4 (0.32%) Blackberry Enterprise Server
13 4 (0.32%) WebSphere
13 4 (0.32%) WebSphere Application Server
14 3 (0.24%) Tomcat
15 1 (0.081%) IBM Domino
15 1 (0.081%) Joomla!
Applications
1 128 (10.37%) Microsoft Office
2 56 (4.54%) Microsoft Excel
3 43 (3.48%) Microsoft PowerPoint
4 23 (1.86%) MS Visio
5 21 (1.70%) Microsoft Project
6 2 (0.16%) Acrobat
7 1 (0.081%) Chatbot
7 1 (0.081%) ProjectWise
Business Applications
1 44 (3.57%) Remedy ITSM
2 11 (0.89%) thinkFolio
3 10 (0.81%) assyst
4 6 (0.49%) Salerio
5 5 (0.41%) Eagle PACE
5 5 (0.41%) Front Arena
5 5 (0.41%) Markit EDM
5 5 (0.41%) Salesforce.com CRM
6 4 (0.32%) NetSuite
6 4 (0.32%) Oracle EBS
6 4 (0.32%) Workfront
7 2 (0.16%) Unit4 Business World
8 1 (0.081%) Dynamics AX
8 1 (0.081%) Dynamics CRM
8 1 (0.081%) Eikon
8 1 (0.081%) SAP BPC
8 1 (0.081%) SAP ERP
8 1 (0.081%) SAP GRC
8 1 (0.081%) SAP HR
Cloud Services
1 129 (10.45%) Microsoft Azure
2 119 (9.64%) Office 365
3 97 (7.86%) Amazon AWS
4 62 (5.02%) Google Cloud Platform
5 52 (4.21%) SaaS
6 22 (1.78%) IaaS
7 20 (1.62%) Cloud Computing
8 19 (1.54%) GitHub
9 15 (1.22%) PaaS
10 9 (0.73%) Force.com
11 5 (0.41%) OpenShift
11 5 (0.41%) Salesforce Sales Cloud
12 4 (0.32%) G Suite
13 3 (0.24%) OneDrive
14 2 (0.16%) Adobe Creative Cloud
14 2 (0.16%) Google Analytics
14 2 (0.16%) Mimecast
14 2 (0.16%) OpenDNS
14 2 (0.16%) Slack
15 1 (0.081%) AWS CloudFormation
Communications & Networking
1 69 (5.59%) LAN
2 63 (5.11%) Firewall
3 61 (4.94%) WAN
4 46 (3.73%) VPN
5 37 (3.00%) TCP/IP
6 30 (2.43%) DNS
7 23 (1.86%) Internet
8 21 (1.70%) Wireless
9 20 (1.62%) VoIP
10 19 (1.54%) Skype
11 18 (1.46%) DHCP
12 15 (1.22%) Remote Desktop
13 13 (1.05%) Cisco ASA
13 13 (1.05%) Network Security
14 11 (0.89%) Cisco Nexus
15 10 (0.81%) Wireshark
16 9 (0.73%) Cisco IOS
16 9 (0.73%) DSL
16 9 (0.73%) Intrusion Detection
16 9 (0.73%) SSL
Database & Business Intelligence
1 197 (15.96%) SQL Server
2 48 (3.89%) SQL Server Reporting Services
3 46 (3.73%) MySQL
4 34 (2.76%) Big Data
5 33 (2.67%) Hadoop
6 28 (2.27%) SQL Server 2008
7 22 (1.78%) Oracle Reports
8 18 (1.46%) Oracle Database
8 18 (1.46%) Relational Database
9 17 (1.38%) Oracle Database 11g
10 16 (1.30%) Oracle Database 12c
11 12 (0.97%) SQL Server Integration Services
12 10 (0.81%) Data Mining
12 10 (0.81%) Power BI
13 9 (0.73%) SQL Server 2016
14 8 (0.65%) PostgreSQL
14 8 (0.65%) SQL Server 2012
15 7 (0.57%) Data Warehouse
15 7 (0.57%) SQL Server 2014
16 5 (0.41%) SQL Server Analysis Services
Development Applications
1 98 (7.94%) JIRA
2 81 (6.56%) Git (software)
2 81 (6.56%) Jenkins
3 76 (6.16%) Subversion
4 70 (5.67%) Octopus Deploy
5 58 (4.70%) Team Foundation Server
6 52 (4.21%) Atlassian Bamboo
6 52 (4.21%) GoCD
6 52 (4.21%) IBM UrbanCode
7 17 (1.38%) Visual Studio
8 16 (1.30%) Selenium
9 13 (1.05%) Gerrit
9 13 (1.05%) TeamCity
10 9 (0.73%) Metasploit
11 6 (0.49%) Hudson
12 4 (0.32%) Bitbucket
12 4 (0.32%) Burp Suite
12 4 (0.32%) Rational Application Developer
12 4 (0.32%) Sonatype Nexus
12 4 (0.32%) VersionOne
General
1 231 (18.72%) Finance
2 73 (5.92%) Banking
3 30 (2.43%) Investment Banking
4 29 (2.35%) Retail
5 23 (1.86%) Advertising
5 23 (1.86%) Marketing
6 22 (1.78%) Telecoms
7 20 (1.62%) Legal
8 19 (1.54%) Back Office
9 16 (1.30%) Law
10 11 (0.89%) Front Office
11 8 (0.65%) Games
11 8 (0.65%) Publishing
12 6 (0.49%) Billing
12 6 (0.49%) Manufacturing
13 2 (0.16%) Electronics
13 2 (0.16%) Financial Institution
13 2 (0.16%) Japanese Language
13 2 (0.16%) Local Government
13 2 (0.16%) Pharmaceutical
Job Titles
1 292 (23.66%) Analyst
2 157 (12.72%) Consultant
3 155 (12.56%) Developer
4 103 (8.35%) Service Analyst
5 76 (6.16%) Administrator
6 75 (6.08%) ServiceNow Consultant
7 72 (5.83%) ServiceNow Developer
8 70 (5.67%) Business Analyst
8 70 (5.67%) Support Analyst
9 69 (5.59%) IT Manager
10 68 (5.51%) Service Desk Analyst
11 62 (5.02%) Support Engineer
12 55 (4.46%) Technical Consultant
13 53 (4.29%) DevOps Consultant
14 48 (3.89%) Architect
15 47 (3.81%) Applications Support
15 47 (3.81%) Service Manager
16 44 (3.57%) Infrastructure Engineer
17 43 (3.48%) Engagement Manager
18 36 (2.92%) DBA
Libraries, Frameworks & Software Standards
1 124 (10.05%) HTML
2 114 (9.24%) Web Services
3 92 (7.46%) XML
4 83 (6.73%) .NET
5 77 (6.24%) CSS
6 66 (5.35%) AngularJS
7 56 (4.54%) Elastic Stack
8 41 (3.32%) HTML5
9 38 (3.08%) REST
10 35 (2.84%) SailPoint
11 24 (1.94%) Middleware
12 23 (1.86%) SOAP
13 21 (1.70%) LDAP
14 19 (1.54%) Ajax
14 19 (1.54%) Twitter Bootstrap
15 14 (1.13%) ASP.NET Web API
16 11 (0.89%) Kendo UI
16 11 (0.89%) Node.js
16 11 (0.89%) PhoneGap
16 11 (0.89%) Sass
Miscellaneous
1 129 (10.45%) Analytical Skills
2 73 (5.92%) CMDB
2 73 (5.92%) Management Information System
3 68 (5.51%) Private Cloud
4 38 (3.08%) Self-Motivation
5 36 (2.92%) Data Centre
6 34 (2.76%) Robotics
7 31 (2.51%) Tandem
8 29 (2.35%) Enterprise Software
9 28 (2.27%) User Experience
10 26 (2.11%) Virtual Team
11 23 (1.86%) Blackberry
12 16 (1.30%) Driving Licence
13 14 (1.13%) Handset
14 13 (1.05%) Greenfield Project
14 13 (1.05%) Video Conferencing
15 11 (0.89%) iPhone
16 10 (0.81%) EPoS
17 9 (0.73%) Hedge funds
18 8 (0.65%) BYOD
Operating Systems
1 408 (33.06%) Windows
2 200 (16.21%) Linux
3 165 (13.37%) Windows Server
4 112 (9.08%) Unix
5 75 (6.08%) Windows 7
6 72 (5.83%) Windows 10
7 38 (3.08%) Windows Server 2008
8 30 (2.43%) Android
9 25 (2.03%) Apple iOS
10 21 (1.70%) Windows Server 2012
11 11 (0.89%) Red Hat Enterprise Linux
11 11 (0.89%) Windows Server 2003
12 9 (0.73%) Kali Linux
12 9 (0.73%) Windows Phone
13 8 (0.65%) Mac OS X
14 6 (0.49%) CentOS
14 6 (0.49%) Mac OS
14 6 (0.49%) Windows 2000
15 5 (0.41%) AIX
15 5 (0.41%) HPUX
Processes & Methodologies
1 543 (44.00%) ITIL
2 442 (35.82%) Service Management
3 376 (30.47%) ITSM
4 221 (17.91%) Agile Software Development
5 164 (13.29%) Stakeholder Management
6 160 (12.97%) Incident Management
7 144 (11.67%) Service Delivery
8 142 (11.51%) Problem Management
9 139 (11.26%) Problem-Solving
10 129 (10.45%) Asset Management
11 121 (9.81%) Project Management
12 119 (9.64%) Continuous Improvement
13 106 (8.59%) Root Cause Analysis
14 104 (8.43%) DevOps
15 95 (7.70%) ITIL V3
16 92 (7.46%) Scrum
17 90 (7.29%) Logistics
18 80 (6.48%) Continuous Delivery
18 80 (6.48%) Continuous Integration
18 80 (6.48%) Process Improvement
Programming Languages
1 197 (15.96%) JavaScript
2 160 (12.97%) SQL
3 98 (7.94%) PowerShell
4 84 (6.81%) Java
5 74 (6.00%) Python
6 55 (4.46%) C#
7 32 (2.59%) BeanShell
8 25 (2.03%) Apex Code
9 24 (1.94%) VB
10 22 (1.78%) Bash Shell
11 20 (1.62%) C
12 13 (1.05%) Shell Script
13 11 (0.89%) Perl
13 11 (0.89%) TypeScript
14 10 (0.81%) C++
15 9 (0.73%) PHP
15 9 (0.73%) T-SQL
16 8 (0.65%) Groovy
17 5 (0.41%) PL/SQL
17 5 (0.41%) XPath
Qualifications
1 99 (8.02%) ITIL Certification
2 77 (6.24%) Degree
3 46 (3.73%) Microsoft Certification
4 27 (2.19%) MCSE
5 24 (1.94%) MCSA
6 22 (1.78%) Cisco Certification
7 18 (1.46%) Security Cleared
8 17 (1.38%) SC Cleared
9 16 (1.30%) ITIL Foundation Certificate
10 14 (1.13%) CCNP
11 12 (0.97%) MCP
12 10 (0.81%) Computer Science Degree
13 9 (0.73%) SANS
14 7 (0.57%) CCNA
14 7 (0.57%) IIBA
15 6 (0.49%) VMware Certified Professional (VCP)
16 5 (0.41%) PMI Certification
16 5 (0.41%) PMP
17 4 (0.32%) CISSP
17 4 (0.32%) ISEB
Quality Assurance & Compliance
1 115 (9.32%) SLA
2 48 (3.89%) GDPR
3 22 (1.78%) QA
4 16 (1.30%) PMO
5 9 (0.73%) Data Quality
6 7 (0.57%) COBIT
6 7 (0.57%) ISO/IEC 20000
7 5 (0.41%) PMBOK
8 3 (0.24%) Sarbanes-Oxley
9 2 (0.16%) ISO/IEC 27001
10 1 (0.081%) ISO 9001
10 1 (0.081%) PCI DSS
System Software
1 254 (20.58%) Active Directory
2 61 (4.94%) Hyper-V
3 57 (4.62%) VMware Infrastructure
4 40 (3.24%) Docker
4 40 (3.24%) VMware ESXi
5 14 (1.13%) XenApp
6 9 (0.73%) Snort
7 8 (0.65%) vSphere
8 4 (0.32%) Microsoft App-V
8 4 (0.32%) Terminal Services
9 3 (0.24%) Citrix Presentation Server
9 3 (0.24%) Virtual Desktop
9 3 (0.24%) XenDesktop
10 2 (0.16%) BitLocker
10 2 (0.16%) Squid
10 2 (0.16%) Virtual Machines
10 2 (0.16%) Virtual Servers
11 1 (0.081%) Apache Flume
11 1 (0.081%) Microsoft Virtual Server
11 1 (0.081%) Xen
Systems Management
1 78 (6.32%) Puppet
2 75 (6.08%) Ansible
3 57 (4.62%) SCCM
4 56 (4.54%) Opscode Chef
5 52 (4.21%) Consul
5 52 (4.21%) Rundeck
5 52 (4.21%) Terraform
6 49 (3.97%) SCOM
7 31 (2.51%) vCenter Server
8 29 (2.35%) Oracle Enterprise Manager
9 14 (1.13%) QRadar
9 14 (1.13%) WSUS
10 13 (1.05%) Nagios
10 13 (1.05%) Tivoli
11 12 (0.97%) Microsoft Intune
11 12 (0.97%) Single Sign-On
12 11 (0.89%) NetBackup
13 9 (0.73%) Nessus
13 9 (0.73%) Nexpose
13 9 (0.73%) Suricata
Vendors
1 317 (25.69%) Microsoft
2 103 (8.35%) BMC
3 101 (8.18%) Oracle
4 93 (7.54%) Remedy
5 86 (6.97%) Splunk
6 70 (5.67%) VMware
7 63 (5.11%) Cisco
8 52 (4.21%) Delphix
8 52 (4.21%) RedGate
9 45 (3.65%) Citrix
10 42 (3.40%) Salesforce.com
11 39 (3.16%) Tableau
12 38 (3.08%) HP
13 36 (2.92%) Apple
14 35 (2.84%) SolarWinds
15 32 (2.59%) Riverbed
16 29 (2.35%) Dynatrace
17 27 (2.19%) IBM
17 27 (2.19%) Palo Alto
18 19 (1.54%) Red Hat