Period
to 17 January 2018

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 17 January 2018 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 482 542 682
Rank change year-on-year +60 +140 +119
Permanent jobs citing ServiceNow 978 818 695
As % of all permanent IT jobs advertised in the UK 0.56% 0.46% 0.34%
As % of the Vendors category 1.26% 1.05% 0.74%
Number of salaries quoted 658 634 587
UK median annual salary £52,500 £52,500 £46,500
Median salary % change year-on-year - +12.90% +3.33%
10th Percentile £26,250 £27,000 £26,250
90th Percentile £80,750 £72,500 £67,500
UK excluding London median annual salary £42,500 £50,000 £44,000
% change year-on-year -15.00% +13.64% -2.22%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 77,326 77,795 93,389
As % of all permanent IT jobs advertised in the UK 44.65% 43.74% 45.45%
Number of salaries quoted 60,534 62,629 76,521
UK median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £75,000 £75,000 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 17 January 2018.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 890 £52,500 - 100
London +48 533 £57,500 +4.55% 30
UK excluding London +80 394 £42,500 -15.00% 81
South East +9 108 £40,000 -27.27% 26
North of England +44 98 £39,500 -36.80% 24
Midlands -5 95 £42,500 -32.00% 6
West Midlands -9 89 £42,500 -32.00% 4
North West +21 68 £45,000 -28.00% 11
Scotland +11 44 £50,000 -9.09% 10
Yorkshire +41 30 £33,750 -46.00% 9
East of England +17 23 £26,500 -47.00% 6
South West +16 16 £47,500 +11.76% 8
Wales +25 9 £40,000 +66.67% 1
East Midlands +22 5 £24,250 -25.38% 2
Northern Ireland - 1 £30,000 -

For the 6 months to 17 January 2018, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ServiceNow.

1 512 (52.35%) ITIL
2 368 (37.63%) Service Management
3 317 (32.41%) Windows
4 279 (28.53%) Finance
5 263 (26.89%) ITSM
6 214 (21.88%) Microsoft
7 206 (21.06%) Agile Software Development
8 186 (19.02%) Active Directory
9 174 (17.79%) JavaScript
10 156 (15.95%) Web Services
11 148 (15.13%) Linux
12 143 (14.62%) Banking
13 142 (14.52%) Microsoft Office
14 130 (13.29%) HTML
15 126 (12.88%) Unix
16 125 (12.78%) Change Management
17 123 (12.58%) Service Delivery
18 121 (12.37%) XML
19 119 (12.17%) SaaS
20 118 (12.07%) Amazon AWS
20 118 (12.07%) VMware
21 112 (11.45%) Windows 7
22 109 (11.15%) Incident Management
23 108 (11.04%) Stakeholder Management
24 107 (10.94%) Asset Management
25 105 (10.74%) Ivanti
26 102 (10.43%) SCCM
27 101 (10.33%) Degree
28 98 (10.02%) Remedy
28 98 (10.02%) Project Management

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (8.49%) MS Exchange
2 72 (7.36%) Skype for Business
3 68 (6.95%) Exchange Server 2010
4 53 (5.42%) SharePoint
5 20 (2.04%) CMS
6 19 (1.94%) IIS
7 16 (1.64%) WebSphere
8 12 (1.23%) BizTalk Server
8 12 (1.23%) Documentum
9 8 (0.82%) IBM Domino
9 8 (0.82%) Oracle SOA Suite
9 8 (0.82%) WebLogic
10 7 (0.72%) Tomcat
11 6 (0.61%) Drupal
12 5 (0.51%) Apache
12 5 (0.51%) Confluence
12 5 (0.51%) GlassFish
12 5 (0.51%) JBoss
12 5 (0.51%) OpenStack
13 4 (0.41%) Adobe Experience Manager
Applications
1 142 (14.52%) Microsoft Office
2 26 (2.66%) Microsoft Excel
3 13 (1.33%) Microsoft Project
4 9 (0.92%) Microsoft PowerPoint
4 9 (0.92%) MS Visio
5 7 (0.72%) Adobe Creative Suite
6 3 (0.31%) Adobe Captivate
7 1 (0.10%) HipChat
Business Applications
1 64 (6.54%) Remedy ITSM
2 15 (1.53%) Dynamics CRM
3 7 (0.72%) Eloqua
3 7 (0.72%) Workfront
4 6 (0.61%) Workday HCM
5 5 (0.51%) Dynamics AX
5 5 (0.51%) ResourceLink
6 4 (0.41%) BusinessWorks
6 4 (0.41%) Dynamics NAV
6 4 (0.41%) Markit EDM
6 4 (0.41%) Unit4 Business World
7 3 (0.31%) assyst
8 2 (0.20%) Oracle ERP
8 2 (0.20%) SAP ERP
9 1 (0.10%) JDE OneWorld
9 1 (0.10%) Movex
9 1 (0.10%) NetSuite
9 1 (0.10%) SAP Hybris
Cloud Services
1 119 (12.17%) SaaS
2 118 (12.07%) Amazon AWS
3 86 (8.79%) Microsoft Azure
4 73 (7.46%) IaaS
5 65 (6.65%) Office 365
6 18 (1.84%) Google Cloud Platform
7 17 (1.74%) Cloud Computing
8 15 (1.53%) OpenShift
9 12 (1.23%) Azure Active Directory
9 12 (1.23%) G Suite
9 12 (1.23%) Sumo Logic
10 9 (0.92%) PaaS
11 8 (0.82%) Mimecast
12 6 (0.61%) Amazon CloudWatch
13 5 (0.51%) Adobe Analytics
14 3 (0.31%) CloudBees
15 2 (0.20%) AWS CloudTrail
15 2 (0.20%) GitHub
15 2 (0.20%) Twilio
16 1 (0.10%) SoftLayer
Communications & Networking
1 68 (6.95%) Skype
2 38 (3.89%) VoIP
3 35 (3.58%) WAN
4 33 (3.37%) LDAP
4 33 (3.37%) VPN
5 27 (2.76%) Firewall
6 26 (2.66%) LAN
7 17 (1.74%) DNS
8 16 (1.64%) TCP/IP
9 14 (1.43%) SNMP
10 13 (1.33%) OSPF
11 12 (1.23%) Unified Communications
12 11 (1.12%) BGP
12 11 (1.12%) DHCP
12 11 (1.12%) MPLS
12 11 (1.12%) SSL
13 10 (1.02%) Wireless
14 9 (0.92%) SAN
15 8 (0.82%) Cisco ASA
16 7 (0.72%) Network Security
Database & Business Intelligence
1 65 (6.65%) SQL Server
2 28 (2.86%) MySQL
3 14 (1.43%) Oracle Database
3 14 (1.43%) SQL Server Integration Services
4 11 (1.12%) Data Warehouse
4 11 (1.12%) MS Access
5 10 (1.02%) Data Mining
5 10 (1.02%) PostgreSQL
6 8 (0.82%) BODI
6 8 (0.82%) BusinessObjects
6 8 (0.82%) DTS
6 8 (0.82%) MongoDB
6 8 (0.82%) Oracle BI EE
6 8 (0.82%) SQL Server 2008
7 7 (0.72%) Oracle Reports
7 7 (0.72%) Power BI
7 7 (0.72%) Relational Database
8 6 (0.61%) Oracle Database 12c
8 6 (0.61%) SQL Server Analysis Services
9 4 (0.41%) Amazon Redshift
Development Applications
1 55 (5.62%) JIRA
2 40 (4.09%) Jenkins
3 33 (3.37%) Git (software)
4 30 (3.07%) Team Foundation Server
5 27 (2.76%) Subversion
6 22 (2.25%) Atlassian Bamboo
7 19 (1.94%) Octopus Deploy
8 18 (1.84%) GoCD
8 18 (1.84%) IBM UrbanCode
9 17 (1.74%) Sonatype Nexus
10 12 (1.23%) Visual Studio
11 11 (1.12%) SQL Server Management Studio (SSMS)
12 5 (0.51%) Oracle Forms
12 5 (0.51%) PROIV
13 4 (0.41%) Selenium
13 4 (0.41%) Vagrant
14 3 (0.31%) TeamCity
15 2 (0.20%) Cucumber
16 1 (0.10%) Bitbucket
16 1 (0.10%) Oracle APEX
General
1 279 (28.53%) Finance
2 143 (14.62%) Banking
3 90 (9.20%) Investment Banking
4 75 (7.67%) Retail Banking
5 36 (3.68%) Retail
6 30 (3.07%) Financial Institution
7 26 (2.66%) Advertising
8 24 (2.45%) Marketing
9 20 (2.04%) Law
10 19 (1.94%) Legal
10 19 (1.94%) Publishing
11 14 (1.43%) Games
11 14 (1.43%) Telecoms
12 8 (0.82%) Billing
12 8 (0.82%) Front Office
13 7 (0.72%) Digital Economy
14 5 (0.51%) German Language
15 3 (0.31%) Back Office
15 3 (0.31%) Manufacturing
16 2 (0.20%) Pharmaceutical
Job Titles
1 198 (20.25%) Analyst
2 116 (11.86%) Developer
3 100 (10.22%) Consultant
4 78 (7.98%) ServiceNow Developer
5 59 (6.03%) Service Analyst
6 52 (5.32%) Architect
7 44 (4.50%) Business Analyst
8 43 (4.40%) Administrator
9 41 (4.19%) Technical Consultant
10 38 (3.89%) IT Analyst
10 38 (3.89%) ServiceNow Consultant
10 38 (3.89%) Support Analyst
11 37 (3.78%) Service Manager
12 34 (3.48%) Applications Support
12 34 (3.48%) DevOps Engineer
12 34 (3.48%) IT Support
13 32 (3.27%) Support Engineer
14 31 (3.17%) Head of Support
15 30 (3.07%) AWS Engineer
16 29 (2.97%) Support Specialist
Libraries, Frameworks & Software Standards
1 156 (15.95%) Web Services
2 130 (13.29%) HTML
3 121 (12.37%) XML
4 71 (7.26%) SOAP
5 65 (6.65%) CSS
6 57 (5.83%) REST
7 47 (4.81%) Ajax
8 46 (4.70%) .NET
9 35 (3.58%) AngularJS
10 22 (2.25%) JSON
11 21 (2.15%) Elastic Stack
12 18 (1.84%) Middleware
13 17 (1.74%) .NET Framework
14 15 (1.53%) HTML5
14 15 (1.53%) Twitter Bootstrap
15 14 (1.43%) RESTful
16 11 (1.12%) jQuery
17 8 (0.82%) LINQ
17 8 (0.82%) SAML
17 8 (0.82%) SAP PI
Miscellaneous
1 85 (8.69%) Analytical Skills
2 78 (7.98%) User Experience
3 71 (7.26%) Blackberry
4 68 (6.95%) CMDB
5 52 (5.32%) Computer Science
6 40 (4.09%) Data Centre
7 32 (3.27%) Fintech
8 31 (3.17%) Hedge funds
9 21 (2.15%) Management Information System
10 16 (1.64%) Handset
11 14 (1.43%) Enterprise Software
12 13 (1.33%) Smartphone
12 13 (1.33%) Virtual Team
13 10 (1.02%) EPoS
14 9 (0.92%) Hybrid Cloud
15 8 (0.82%) Driving Licence
15 8 (0.82%) EMC VNX
15 8 (0.82%) Social Media
15 8 (0.82%) Video Conferencing
16 6 (0.61%) iPhone
Operating Systems
1 317 (32.41%) Windows
2 148 (15.13%) Linux
3 126 (12.88%) Unix
4 112 (11.45%) Windows 7
5 86 (8.79%) Windows Server
6 68 (6.95%) Android
6 68 (6.95%) Mac OS X
7 67 (6.85%) Apple iOS
8 43 (4.40%) Red Hat Enterprise Linux
9 37 (3.78%) Windows 10
10 34 (3.48%) Windows Server 2012
11 30 (3.07%) CentOS
12 27 (2.76%) Windows Server 2008
13 14 (1.43%) Windows Server 2003
14 8 (0.82%) Mac OS
14 8 (0.82%) Windows 8
15 7 (0.72%) AIX
15 7 (0.72%) Solaris
16 6 (0.61%) HPUX
16 6 (0.61%) Windows XP
Processes & Methodologies
1 512 (52.35%) ITIL
2 368 (37.63%) Service Management
3 263 (26.89%) ITSM
4 206 (21.06%) Agile Software Development
5 125 (12.78%) Change Management
6 123 (12.58%) Service Delivery
7 109 (11.15%) Incident Management
8 108 (11.04%) Stakeholder Management
9 107 (10.94%) Asset Management
10 98 (10.02%) Project Management
11 95 (9.71%) Configuration Management
12 94 (9.61%) Problem Management
13 87 (8.90%) DevOps
13 87 (8.90%) ITIL V3
14 85 (8.69%) Service Design
15 82 (8.38%) Wealth Management
16 72 (7.36%) Workflow
17 71 (7.26%) Scrum
18 57 (5.83%) Customer Requirements
19 52 (5.32%) Performance Management
Programming Languages
1 174 (17.79%) JavaScript
2 92 (9.41%) Java
3 80 (8.18%) SQL
4 60 (6.13%) Perl
5 55 (5.62%) PowerShell
6 50 (5.11%) Python
7 41 (4.19%) Bash Shell
8 29 (2.97%) C#
9 27 (2.76%) Shell Script
10 26 (2.66%) PHP
11 20 (2.04%) Ruby
12 16 (1.64%) C
13 15 (1.53%) T-SQL
14 9 (0.92%) PL/SQL
14 9 (0.92%) VB.NET
15 7 (0.72%) Go
16 5 (0.51%) VBScript
17 4 (0.41%) Apex Code
18 3 (0.31%) VB
19 2 (0.20%) COBOL
Qualifications
1 101 (10.33%) Degree
2 85 (8.69%) Microsoft Certification
3 72 (7.36%) MCSE
4 52 (5.32%) CCA
4 52 (5.32%) Citrix Certification
5 39 (3.99%) ITIL Certification
6 31 (3.17%) Cisco Certification
6 31 (3.17%) Computer Science Degree
7 30 (3.07%) AWS Certification
8 26 (2.66%) ITIL Foundation Certificate
9 16 (1.64%) Security Cleared
10 13 (1.33%) CISSP
11 12 (1.23%) CCNP
11 12 (1.23%) CISM
11 12 (1.23%) MCSA
12 11 (1.12%) CCNA
13 9 (0.92%) (ISC)2 CCSP
13 9 (0.92%) GIAC
13 9 (0.92%) ISSAP
14 7 (0.72%) SC Cleared
Quality Assurance & Compliance
1 83 (8.49%) SLA
2 23 (2.35%) QA
3 18 (1.84%) GCP
4 16 (1.64%) Data Quality
5 4 (0.41%) COBIT
6 3 (0.31%) PMO
7 1 (0.10%) ISO/IEC 20000
7 1 (0.10%) ISO/IEC 27001
System Software
1 186 (19.02%) Active Directory
2 57 (5.83%) XenDesktop
3 52 (5.32%) XenApp
4 40 (4.09%) VMware Infrastructure
5 25 (2.56%) Docker
6 10 (1.02%) Microsoft App-V
7 9 (0.92%) VMware ESXi
7 9 (0.92%) VMware NSX
8 7 (0.72%) Hyper-V
8 7 (0.72%) Virtual Desktop
9 6 (0.61%) Virtual Machines
10 5 (0.51%) BitLocker
10 5 (0.51%) vSphere
11 4 (0.41%) Terminal Server
12 3 (0.31%) Virtual Servers
13 2 (0.20%) Terminal Services
13 2 (0.20%) Time Sharing Option
14 1 (0.10%) Active Directory Lightweight Directory Services
14 1 (0.10%) Firmware
14 1 (0.10%) VMware Workstation
Systems Management
1 102 (10.43%) SCCM
2 67 (6.85%) Opscode Chef
3 63 (6.44%) Puppet
4 62 (6.34%) AirWatch
5 57 (5.83%) Terraform
6 41 (4.19%) Ansible
7 25 (2.56%) Consul
8 20 (2.04%) SCOM
9 18 (1.84%) Nagios
9 18 (1.84%) Rundeck
10 11 (1.12%) Cisco CUCM
10 11 (1.12%) Ganglia
11 10 (1.02%) Kubernetes
12 8 (0.82%) Symantec Enterprise Vault
12 8 (0.82%) ZABBIX
13 7 (0.72%) Microsoft Intune
13 7 (0.72%) Packer
14 6 (0.61%) HP Quality Center
14 6 (0.61%) Jamf Pro
14 6 (0.61%) vRealize
Vendors
1 214 (21.88%) Microsoft
2 118 (12.07%) VMware
3 105 (10.74%) Ivanti
4 98 (10.02%) Remedy
5 84 (8.59%) Citrix
6 83 (8.49%) Oracle
7 71 (7.26%) BMC
8 70 (7.16%) Apple
9 61 (6.24%) Splunk
10 60 (6.13%) McAfee
11 56 (5.73%) Cisco
11 56 (5.73%) HP
12 48 (4.91%) Red Hat
13 26 (2.66%) Salesforce.com
14 23 (2.35%) Google
15 22 (2.25%) SolarWinds
16 21 (2.15%) AppDynamics
16 21 (2.15%) SAP
17 20 (2.04%) Adobe
17 20 (2.04%) Tableau