Period
to 28 March 2020

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 28 March 2020 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
28 Mar 2020
Same period 2019 Same period 2018
Rank 309 344 494
Rank change year-on-year +35 +150 +78
Permanent jobs citing ServiceNow 1,158 1,347 1,060
As % of all permanent jobs advertised in the UK 0.98% 0.91% 0.60%
As % of the Vendors category 2.34% 2.16% 1.36%
Number of salaries quoted 1,066 1,102 793
Median annual salary £62,500 £55,000 £50,000
Median salary % change year-on-year +13.64% +10.00% -4.76%
10th Percentile £31,250 £30,750 £26,250
90th Percentile £85,000 £80,000 £82,500
UK excluding London median annual salary £40,000 £45,000 £40,000
% change year-on-year -11.11% +12.50% -5.88%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 49,410 62,489 78,031
As % of all permanent IT jobs advertised in the UK 41.60% 42.17% 44.28%
Number of salaries quoted 37,808 48,042 61,736
Median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,000 £27,750 £26,500
90th Percentile £85,000 £81,250 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% +1.19%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 28 March 2020.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 28 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 1,079 £62,500 +13.64% 107
London +29 654 £67,500 +17.39% 37
UK excluding London +39 447 £40,000 -11.11% 73
Work from Home +55 149 £67,500 +12.50% 6
South East +19 142 £40,000 -11.11% 33
North of England +137 130 £46,000 +21.15% 18
Midlands -13 105 £43,750 -4.89% 7
North West +93 75 £62,678 +31.95% 12
West Midlands -42 63 £35,000 -23.91% 6
East Midlands +55 40 £47,500 - 1
Yorkshire +47 31 £40,500 +24.62% 5
East of England +43 24 £33,750 -10.00% 6
North East +11 24 £37,500 +36.36% 1
Scotland +5 24 £48,000 +4.35% 2
South West +31 16 £30,000 -29.41% 6
Northern Ireland +4 5 £26,500 -35.76%
Wales -14 1 £92,500 +69.72% 1

For the 6 months to 28 March 2020, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 604 (52.16%) ITIL
2 416 (35.92%) Service Management
3 377 (32.56%) ITSM
4 275 (23.75%) Windows
5 219 (18.91%) Microsoft
6 200 (17.27%) JavaScript
7 195 (16.84%) Agile Software Development
8 187 (16.15%) Finance
9 180 (15.54%) Active Directory
10 147 (12.69%) XML
11 145 (12.52%) PowerShell
12 139 (12.00%) Windows 10
13 138 (11.92%) HTML
14 136 (11.74%) Azure
15 128 (11.05%) SQL
16 119 (10.28%) Degree
16 119 (10.28%) Office 365
17 118 (10.19%) Problem-Solving
18 117 (10.10%) AWS
19 113 (9.76%) DevOps
19 113 (9.76%) Microsoft Office
20 112 (9.67%) Service Delivery
21 109 (9.41%) Linux
22 108 (9.33%) ITIL Certification
23 107 (9.24%) Web Services
24 106 (9.15%) Stakeholder Management
25 104 (8.98%) Analytical Skills
26 97 (8.38%) Oracle
27 94 (8.12%) Change Management
28 93 (8.03%) Windows Server

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (3.80%) SharePoint
2 34 (2.94%) Confluence
3 32 (2.76%) MS Exchange
4 30 (2.59%) CMS
5 25 (2.16%) IIS
6 18 (1.55%) Skype for Business
7 16 (1.38%) nginx
8 15 (1.30%) Apache
9 9 (0.78%) Exchange Server 2007
9 9 (0.78%) Exchange Server 2013
9 9 (0.78%) Oracle Workflow
10 5 (0.43%) Tomcat
11 3 (0.26%) Apache Solr
11 3 (0.26%) Elasticsearch
11 3 (0.26%) IBM Notes
11 3 (0.26%) SAS
11 3 (0.26%) WebSphere
11 3 (0.26%) WildFly
12 2 (0.17%) Apache Spark
12 2 (0.17%) SharePoint Server
Applications
1 113 (9.76%) Microsoft Office
2 36 (3.11%) Microsoft Excel
3 24 (2.07%) Microsoft PowerPoint
4 6 (0.52%) MS Visio
5 4 (0.35%) Microsoft Project
6 2 (0.17%) Spreadsheet
7 1 (0.086%) Acrobat
7 1 (0.086%) Adobe Creative Suite
7 1 (0.086%) Adobe Illustrator
7 1 (0.086%) InDesign
7 1 (0.086%) Photoshop
Business Applications
1 46 (3.97%) Remedy ITSM
2 23 (1.99%) Salerio
3 10 (0.86%) assyst
4 7 (0.60%) Dynamics AX
4 7 (0.60%) NetSuite
5 3 (0.26%) Dynamics CRM
5 3 (0.26%) Oracle Applications
5 3 (0.26%) Oracle CRM On Demand
6 2 (0.17%) CSG Singleview
6 2 (0.17%) Eikon
6 2 (0.17%) Oracle EBS
6 2 (0.17%) Sage CRM
6 2 (0.17%) SAP GTS
6 2 (0.17%) thinkFolio
7 1 (0.086%) Adobe Campaign
7 1 (0.086%) ResourceLink
7 1 (0.086%) Salesforce.com CRM
7 1 (0.086%) Siebel CRM
7 1 (0.086%) Workfront
Cloud Services
1 136 (11.74%) Azure
2 119 (10.28%) Office 365
3 117 (10.10%) AWS
4 61 (5.27%) SaaS
5 29 (2.50%) IaaS
6 24 (2.07%) Azure Active Directory
7 23 (1.99%) PaaS
8 20 (1.73%) GitHub
9 16 (1.38%) GCP
10 12 (1.04%) Datadog
11 11 (0.95%) Cloud Computing
12 8 (0.69%) OneDrive
13 7 (0.60%) Amazon EC2
13 7 (0.60%) Amazon S3
13 7 (0.60%) AWS CloudFormation
13 7 (0.60%) Power Platform
13 7 (0.60%) Virtual Private Cloud
14 6 (0.52%) AWS CloudTrail
14 6 (0.52%) Azure Data Factory
14 6 (0.52%) Serverless
Communications & Networking
1 68 (5.87%) VPN
2 55 (4.75%) SSL
3 47 (4.06%) Firewall
4 42 (3.63%) DNS
5 32 (2.76%) LAN
6 30 (2.59%) DHCP
7 28 (2.42%) TCP/IP
8 27 (2.33%) Internet
9 26 (2.25%) HTTP
10 25 (2.16%) Skype
11 23 (1.99%) WAN
12 21 (1.81%) Wireless
13 18 (1.55%) VoIP
14 10 (0.86%) WebEx
15 8 (0.69%) Unified Communications
16 7 (0.60%) Remote Desktop
16 7 (0.60%) VLAN
17 6 (0.52%) SAN
17 6 (0.52%) Software-Defined Networking
18 5 (0.43%) Fibre Channel
Database & Business Intelligence
1 84 (7.25%) SQL Server
2 40 (3.45%) SQL Server Integration Services
3 35 (3.02%) DB2
4 32 (2.76%) SQL Server Analysis Services
5 12 (1.04%) SQL Server Reporting Services
6 10 (0.86%) Big Data
7 9 (0.78%) Oracle Database
7 9 (0.78%) Oracle Reports
8 7 (0.60%) Amazon RDS
8 7 (0.60%) MySQL
8 7 (0.60%) Power BI
8 7 (0.60%) SQL Server 2005
8 7 (0.60%) SQL Server 2008
8 7 (0.60%) SQL Server 2017
9 6 (0.52%) Amazon DynamoDB
9 6 (0.52%) Cosmos DB
9 6 (0.52%) NoSQL
9 6 (0.52%) Redis
10 5 (0.43%) MongoDB
10 5 (0.43%) PostgreSQL
Development Applications
1 71 (6.13%) JIRA
2 55 (4.75%) Jenkins
3 37 (3.20%) Git (software)
4 21 (1.81%) Sonatype Nexus
5 14 (1.21%) GitLab
6 13 (1.12%) Octopus Deploy
6 13 (1.12%) TeamCity
7 10 (0.86%) PhantomJS
8 6 (0.52%) Artifactory
9 4 (0.35%) Atlassian Bamboo
9 4 (0.35%) Selenium
9 4 (0.35%) Subversion
9 4 (0.35%) Team Foundation Server
9 4 (0.35%) VersionOne
10 3 (0.26%) Bitbucket
10 3 (0.26%) MSI
10 3 (0.26%) SonarQube
11 2 (0.17%) AdminStudio
11 2 (0.17%) Visual Studio
11 2 (0.17%) Visual Studio Team System
General
1 187 (16.15%) Finance
2 39 (3.37%) Banking
2 39 (3.37%) Retail
3 37 (3.20%) Legal
4 32 (2.76%) Law
5 29 (2.50%) Pharmaceutical
6 21 (1.81%) Billing
7 18 (1.55%) Marketing
8 13 (1.12%) Front Office
9 11 (0.95%) Aerospace
10 10 (0.86%) Telecoms
11 7 (0.60%) Public Sector
12 4 (0.35%) Manufacturing
13 3 (0.26%) Automotive
13 3 (0.26%) French Language
13 3 (0.26%) Local Government
14 2 (0.17%) Back Office
14 2 (0.17%) International Banking
14 2 (0.17%) Publishing
15 1 (0.086%) Games
Job Titles
1 289 (24.96%) Analyst
2 174 (15.03%) Developer
3 148 (12.78%) ServiceNow Developer
4 134 (11.57%) Support Analyst
5 125 (10.79%) Consultant
6 91 (7.86%) ServiceNow Consultant
7 75 (6.48%) Administrator
8 65 (5.61%) Technical Consultant
9 62 (5.35%) Support Engineer
10 61 (5.27%) Service Analyst
11 60 (5.18%) Applications Support
12 58 (5.01%) Service Manager
13 53 (4.58%) Business Analyst
14 49 (4.23%) Architect
15 46 (3.97%) Service Desk Analyst
16 43 (3.71%) Desktop Support
17 41 (3.54%) Engagement Manager
18 33 (2.85%) 2nd Line Support
18 33 (2.85%) SQL Analyst
18 33 (2.85%) SQL Support Analyst
Libraries, Frameworks & Software Standards
1 147 (12.69%) XML
2 138 (11.92%) HTML
3 107 (9.24%) Web Services
4 80 (6.91%) .NET
5 76 (6.56%) CSS
6 74 (6.39%) Ajax
7 64 (5.53%) LDAP
8 60 (5.18%) AngularJS
9 37 (3.20%) SOAP
10 29 (2.50%) REST
11 27 (2.33%) Elastic Stack
12 23 (1.99%) Node.js
12 23 (1.99%) Regular Expression
13 19 (1.64%) Sensu
13 19 (1.64%) Twitter Bootstrap
14 11 (0.95%) HTML5
14 11 (0.95%) JDBC
14 11 (0.95%) ODBC
14 11 (0.95%) SAML
15 10 (0.86%) ADO
Miscellaneous
1 104 (8.98%) Analytical Skills
2 72 (6.22%) Management Information System
3 63 (5.44%) CMDB
4 32 (2.76%) AS400
4 32 (2.76%) iSeries
4 32 (2.76%) Reinsurance
5 31 (2.68%) Data Centre
6 28 (2.42%) Hybrid Cloud
7 27 (2.33%) Equities
7 27 (2.33%) Self-Motivation
8 24 (2.07%) Derivative
9 23 (1.99%) SWIFT
10 20 (1.73%) Public Cloud
11 18 (1.55%) User Experience
12 16 (1.38%) Private Cloud
12 16 (1.38%) Video Conferencing
13 15 (1.30%) Smartphone
14 14 (1.21%) Enterprise Software
15 13 (1.12%) Blackberry
16 10 (0.86%) Clustering
Operating Systems
1 275 (23.75%) Windows
2 139 (12.00%) Windows 10
3 109 (9.41%) Linux
4 93 (8.03%) Windows Server
5 81 (6.99%) Unix
6 78 (6.74%) Windows 7
7 47 (4.06%) Windows Server 2008
8 27 (2.33%) Windows Server 2016
9 26 (2.25%) Android
9 26 (2.25%) Windows Server 2012
10 24 (2.07%) Apple iOS
11 9 (0.78%) Solaris
12 7 (0.60%) Mac OS
12 7 (0.60%) Red Hat Enterprise Linux
13 6 (0.52%) AIX
13 6 (0.52%) Windows 8
14 5 (0.43%) HPUX
14 5 (0.43%) Mac OS X
15 3 (0.26%) CentOS
15 3 (0.26%) Windows Phone
Processes & Methodologies
1 604 (52.16%) ITIL
2 416 (35.92%) Service Management
3 377 (32.56%) ITSM
4 195 (16.84%) Agile Software Development
5 118 (10.19%) Problem-Solving
6 113 (9.76%) DevOps
7 112 (9.67%) Service Delivery
8 106 (9.15%) Stakeholder Management
9 94 (8.12%) Change Management
10 79 (6.82%) Configuration Management
10 79 (6.82%) Incident Management
11 78 (6.74%) Asset Management
12 70 (6.04%) Computer Science
13 64 (5.53%) ITIL V3
14 61 (5.27%) User Acceptance Testing
15 59 (5.09%) Mentoring
15 59 (5.09%) Workflow
16 58 (5.01%) Security Operations
17 57 (4.92%) Analytics
18 56 (4.84%) Collaborative Working
Programming Languages
1 200 (17.27%) JavaScript
2 145 (12.52%) PowerShell
3 128 (11.05%) SQL
4 61 (5.27%) Java
5 37 (3.20%) Python
6 36 (3.11%) Bash Shell
7 33 (2.85%) C#
8 32 (2.76%) RPG
9 24 (2.07%) Perl
10 18 (1.55%) C++
11 12 (1.04%) PHP
12 10 (0.86%) Go
13 8 (0.69%) C
14 6 (0.52%) Ruby
15 4 (0.35%) VBA
16 3 (0.26%) T-SQL
16 3 (0.26%) TypeScript
17 1 (0.086%) VB
Qualifications
1 119 (10.28%) Degree
2 108 (9.33%) ITIL Certification
3 53 (4.58%) Computer Science Degree
4 47 (4.06%) Microsoft Certification
5 44 (3.80%) Security Cleared
6 31 (2.68%) MCP
7 27 (2.33%) ITIL Foundation Certificate
8 17 (1.47%) SC Cleared
9 11 (0.95%) CISSP
9 11 (0.95%) MCSA
9 11 (0.95%) MCSE
10 10 (0.86%) A+ Certification
10 10 (0.86%) Cisco Certification
11 8 (0.69%) CISM
12 6 (0.52%) CCNA
12 6 (0.52%) CCNP
13 5 (0.43%) ISEB
13 5 (0.43%) ISEB Practitioner
13 5 (0.43%) MOS
13 5 (0.43%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 82 (7.08%) SLA
2 20 (1.73%) QA
3 13 (1.12%) Sarbanes-Oxley
4 12 (1.04%) GDPR
5 10 (0.86%) COBIT
6 8 (0.69%) Data Quality
6 8 (0.69%) ISO/IEC 27001
7 5 (0.43%) ISO/IEC 19770
8 4 (0.35%) Cyber Essentials
8 4 (0.35%) Cyber Essentials PLUS
8 4 (0.35%) PMBOK
9 1 (0.086%) Disclosure Scotland
9 1 (0.086%) ISO/IEC 20000
9 1 (0.086%) P3O
9 1 (0.086%) PCI DSS
9 1 (0.086%) PMO
System Software
1 180 (15.54%) Active Directory
2 43 (3.71%) VMware Infrastructure
3 18 (1.55%) Docker
4 17 (1.47%) vSphere
5 16 (1.38%) Firmware
6 13 (1.12%) vCloud
7 12 (1.04%) Hyper-V
8 10 (0.86%) VMware Workstation
8 10 (0.86%) XenApp
9 9 (0.78%) VMware ESXi
10 7 (0.60%) Microsoft App-V
11 6 (0.52%) Virtual Machines
12 5 (0.43%) Xen
13 4 (0.35%) NFS
13 4 (0.35%) XenDesktop
14 3 (0.26%) Snort
15 2 (0.17%) Virtual Servers
16 1 (0.086%) Active Directory Lightweight Directory Services
16 1 (0.086%) Terminal Server
16 1 (0.086%) Virtual Desktop
Systems Management
1 61 (5.27%) SCCM
2 49 (4.23%) Ansible
2 49 (4.23%) Single Sign-On
3 46 (3.97%) Nagios
4 40 (3.45%) Kubernetes
5 30 (2.59%) Puppet
6 28 (2.42%) SCOM
7 26 (2.25%) Terraform
8 25 (2.16%) Microsoft Intune
9 21 (1.81%) Opscode Chef
10 19 (1.64%) Automic
10 19 (1.64%) Grafana
11 17 (1.47%) vCenter Server
12 16 (1.38%) Tivoli
13 13 (1.12%) AirWatch
14 11 (0.95%) HP UCMDB
15 8 (0.69%) SCSM
16 6 (0.52%) Cisco CUCM
16 6 (0.52%) Packer
17 4 (0.35%) Icinga
Vendors
1 219 (18.91%) Microsoft
2 97 (8.38%) Oracle
3 85 (7.34%) VMware
4 64 (5.53%) Remedy
5 51 (4.40%) Citrix
6 49 (4.23%) Splunk
7 41 (3.54%) HP
8 36 (3.11%) Cisco
9 33 (2.85%) Apple
10 30 (2.59%) IBM
11 28 (2.42%) BMC
12 27 (2.33%) Dynatrace
13 20 (1.73%) Salesforce.com
14 18 (1.55%) Symantec
15 16 (1.38%) Adobe
16 15 (1.30%) CyberArk
17 13 (1.12%) SAP
18 12 (1.04%) SolarWinds
19 11 (0.95%) Google
20 9 (0.78%) Snow