Period
to 27 May 2018

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 396 542 614
Rank change year-on-year +146 +72 +174
Permanent jobs citing ServiceNow 1,311 814 820
As % of all permanent IT jobs advertised in the UK 0.76% 0.48% 0.41%
As % of the Vendors category 1.71% 1.08% 0.90%
Number of salaries quoted 919 599 609
UK median annual salary £47,500 £52,205 £50,000
Median salary % change year-on-year -9.01% +4.41% +11.11%
10th Percentile £26,250 £28,000 £27,500
90th Percentile £85,000 £83,750 £77,500
UK excluding London median annual salary £40,000 £41,500 £47,500
% change year-on-year -3.61% -12.63% +35.71%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 76,736 75,556 91,135
As % of all permanent IT jobs advertised in the UK 44.54% 44.28% 45.43%
Number of salaries quoted 60,060 60,713 74,339
UK median annual salary £47,500 £46,000 £45,000
Median salary % change year-on-year +3.26% +2.22% -
10th Percentile £27,000 £26,250 £26,250
90th Percentile £77,500 £75,000 £73,750
UK excluding London median annual salary £42,500 £41,500 £42,000
% change year-on-year +2.41% -1.19% +5.00%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 27 May 2018.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +148 1,215 £47,500 -9.52% 97
London +79 674 £57,500 - 43
UK excluding London +156 602 £40,000 -3.61% 60
South East +98 199 £42,000 -21.86% 19
Midlands +67 140 £36,000 -42.40% 7
West Midlands +42 127 £36,000 -42.40% 4
North of England +36 92 £47,500 -9.01% 19
East of England +49 75 £25,000 -50.00% 3
North West +23 71 £47,500 -24.00% 7
Scotland +3 50 £62,500 +77.30% 5
Wales +3 24 £40,210 -
South West -13 20 £45,000 +28.57% 6
Yorkshire +36 18 £34,000 -45.60% 6
East Midlands +8 12 £35,000 +1.45% 2
North East -37 3 £70,000 +88.87% 6
Northern Ireland +5 2 £31,000 -14.48% 1

For the 6 months to 27 May 2018, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 572 (43.63%) ITIL
2 435 (33.18%) Windows
3 426 (32.49%) Service Management
4 346 (26.39%) ITSM
5 283 (21.59%) Microsoft
6 255 (19.45%) Active Directory
6 255 (19.45%) Agile Software Development
7 238 (18.15%) Finance
8 229 (17.47%) JavaScript
9 217 (16.55%) Linux
10 178 (13.58%) Web Services
11 176 (13.42%) Microsoft Azure
12 160 (12.20%) Amazon AWS
12 160 (12.20%) Microsoft Office
13 159 (12.13%) Unix
14 155 (11.82%) Stakeholder Management
15 153 (11.67%) Service Delivery
16 151 (11.52%) XML
17 147 (11.21%) SQL
18 145 (11.06%) DevOps
19 144 (10.98%) Oracle
20 141 (10.76%) Cisco
21 137 (10.45%) Analytical Skills
22 133 (10.14%) Problem-Solving
23 131 (9.99%) Continuous Improvement
23 131 (9.99%) SQL Server
24 129 (9.84%) PowerShell
25 126 (9.61%) ITIL V3
26 122 (9.31%) HTML
27 116 (8.85%) Windows 7

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 86 (6.56%) SharePoint
2 57 (4.35%) MS Exchange
3 49 (3.74%) WebSphere
4 36 (2.75%) IIS
4 36 (2.75%) WebLogic
5 35 (2.67%) Apache
6 27 (2.06%) Skype for Business
7 24 (1.83%) Confluence
7 24 (1.83%) OpenStack
8 16 (1.22%) Elasticsearch
9 11 (0.84%) BizTalk Server
9 11 (0.84%) CMS
9 11 (0.84%) Tomcat
10 8 (0.61%) Apache Spark
11 7 (0.53%) JBoss
12 6 (0.46%) Exchange Server 2007
12 6 (0.46%) IBM Notes
12 6 (0.46%) Oracle SOA Suite
13 5 (0.38%) Exchange Server 2013
13 5 (0.38%) GlassFish
Applications
1 160 (12.20%) Microsoft Office
2 66 (5.03%) Microsoft Excel
3 46 (3.51%) Microsoft PowerPoint
4 25 (1.91%) MS Visio
5 15 (1.14%) Microsoft Project
6 9 (0.69%) Adobe Creative Suite
7 5 (0.38%) ProjectWise
8 4 (0.31%) Acrobat
9 1 (0.076%) Adobe Captivate
Business Applications
1 69 (5.26%) Remedy ITSM
2 16 (1.22%) Documaker
3 9 (0.69%) assyst
4 8 (0.61%) Dynamics CRM
5 7 (0.53%) Dynamics AX
6 5 (0.38%) Magento
6 5 (0.38%) ResourceLink
6 5 (0.38%) SAP Hybris
7 4 (0.31%) Eloqua
7 4 (0.31%) NetSuite
7 4 (0.31%) Workfront
8 3 (0.23%) OpenText VIM for SAP
9 1 (0.076%) Cognos Business Intelligence
9 1 (0.076%) Movex
Cloud Services
1 176 (13.42%) Microsoft Azure
2 160 (12.20%) Amazon AWS
3 100 (7.63%) Office 365
4 72 (5.49%) SaaS
5 53 (4.04%) Google Cloud Platform
6 28 (2.14%) GitHub
7 26 (1.98%) IaaS
8 20 (1.53%) Amazon CloudWatch
9 15 (1.14%) PaaS
10 14 (1.07%) Slack
11 12 (0.92%) Boomi
12 11 (0.84%) Amazon S3
13 6 (0.46%) AWS CloudTrail
13 6 (0.46%) AWS Elastic Beanstalk
13 6 (0.46%) Cloud Computing
13 6 (0.46%) CloudFront
14 5 (0.38%) Amazon EC2
14 5 (0.38%) G Suite
14 5 (0.38%) OpenShift
14 5 (0.38%) Route 53
Communications & Networking
1 91 (6.94%) Firewall
1 91 (6.94%) LAN
2 90 (6.86%) DNS
3 84 (6.41%) WAN
4 78 (5.95%) TCP/IP
5 60 (4.58%) VPN
6 49 (3.74%) DHCP
7 47 (3.59%) VoIP
8 44 (3.36%) SSL
8 44 (3.36%) Wireless
9 32 (2.44%) Cisco Nexus
10 30 (2.29%) HTTP
11 28 (2.14%) Internet
12 26 (1.98%) Cisco IOS
12 26 (1.98%) SNMP
13 25 (1.91%) BGP
13 25 (1.91%) Skype
14 23 (1.75%) Cisco ASA
14 23 (1.75%) FTP
14 23 (1.75%) IPsec
Database & Business Intelligence
1 131 (9.99%) SQL Server
2 45 (3.43%) MySQL
3 42 (3.20%) Oracle Database
4 29 (2.21%) Relational Database
5 26 (1.98%) SQL Server Integration Services
6 25 (1.91%) RDBMS
7 23 (1.75%) MongoDB
7 23 (1.75%) SQL Server Reporting Services
8 21 (1.60%) Big Data
9 17 (1.30%) Hadoop
10 12 (0.92%) SQL Server 2008
11 11 (0.84%) SQL Server Analysis Services
12 9 (0.69%) Azure SQL Database
13 8 (0.61%) Data Mining
14 7 (0.53%) Data Warehouse
14 7 (0.53%) Oracle Database 12c
15 6 (0.46%) Amazon DynamoDB
15 6 (0.46%) DTS
16 5 (0.38%) GIS
16 5 (0.38%) Oracle Reports
Development Applications
1 99 (7.55%) JIRA
2 95 (7.25%) Jenkins
3 91 (6.94%) Git (software)
4 68 (5.19%) Team Foundation Server
5 60 (4.58%) Subversion
6 57 (4.35%) Atlassian Bamboo
7 54 (4.12%) Octopus Deploy
8 52 (3.97%) GoCD
8 52 (3.97%) IBM UrbanCode
9 18 (1.37%) Gerrit
10 16 (1.22%) Sonatype Nexus
11 12 (0.92%) TeamCity
12 11 (0.84%) Eclipse
13 8 (0.61%) Visual Studio
14 5 (0.38%) PROIV
15 4 (0.31%) Selenium
15 4 (0.31%) Visual Studio Team System
16 1 (0.076%) Firebug
16 1 (0.076%) VersionOne
General
1 238 (18.15%) Finance
2 49 (3.74%) Banking
3 40 (3.05%) Advertising
4 37 (2.82%) Retail
5 24 (1.83%) Marketing
6 23 (1.75%) Investment Banking
7 21 (1.60%) Law
8 20 (1.53%) Games
9 19 (1.45%) Financial Institution
10 15 (1.14%) Telecoms
11 13 (0.99%) Front Office
12 12 (0.92%) Legal
13 11 (0.84%) Back Office
14 8 (0.61%) Billing
14 8 (0.61%) Publishing
15 6 (0.46%) Arabic Language
15 6 (0.46%) Manufacturing
16 4 (0.31%) French Language
16 4 (0.31%) Retail Banking
17 2 (0.15%) German Language
Job Titles
1 297 (22.65%) Analyst
2 157 (11.98%) Consultant
2 157 (11.98%) Developer
3 105 (8.01%) ServiceNow Developer
4 100 (7.63%) Support Analyst
5 73 (5.57%) Service Analyst
6 70 (5.34%) Support Engineer
7 65 (4.96%) ServiceNow Consultant
8 61 (4.65%) IT Analyst
9 57 (4.35%) Architect
10 55 (4.20%) Administrator
10 55 (4.20%) Applications Support
11 54 (4.12%) Infrastructure Engineer
12 53 (4.04%) Business Analyst
12 53 (4.04%) Desktop Support
12 53 (4.04%) DevOps Consultant
12 53 (4.04%) Service Desk Analyst
13 50 (3.81%) Team Leader
14 46 (3.51%) Technical Consultant
15 42 (3.20%) Service Manager
Libraries, Frameworks & Software Standards
1 178 (13.58%) Web Services
2 151 (11.52%) XML
3 122 (9.31%) HTML
4 85 (6.48%) .NET
5 74 (5.64%) CSS
5 74 (5.64%) SOAP
6 65 (4.96%) REST
7 64 (4.88%) AngularJS
8 59 (4.50%) Middleware
9 56 (4.27%) Elastic Stack
10 37 (2.82%) Ajax
10 37 (2.82%) JSON
11 32 (2.44%) HTML5
12 30 (2.29%) LDAP
13 22 (1.68%) ASP.NET
13 22 (1.68%) RESTful
14 20 (1.53%) J2EE
15 16 (1.22%) SailPoint
15 16 (1.22%) YAML
16 15 (1.14%) SAML
Miscellaneous
1 137 (10.45%) Analytical Skills
2 100 (7.63%) CMDB
3 74 (5.64%) Data Centre
4 52 (3.97%) Enterprise Software
5 44 (3.36%) Management Information System
6 42 (3.20%) Self-Motivation
7 41 (3.13%) Public Cloud
8 37 (2.82%) Computer Science
9 29 (2.21%) Video Conferencing
10 25 (1.91%) Hedge funds
11 23 (1.75%) Linux Command Line
12 21 (1.60%) User Experience
13 20 (1.53%) Fintech
13 20 (1.53%) Hybrid Cloud
13 20 (1.53%) Virtual Team
14 18 (1.37%) Driving Licence
15 16 (1.22%) Tandem
16 15 (1.14%) Blackberry
17 14 (1.07%) Handset
18 13 (0.99%) Smartphone
Operating Systems
1 435 (33.18%) Windows
2 217 (16.55%) Linux
3 159 (12.13%) Unix
4 116 (8.85%) Windows 7
4 116 (8.85%) Windows Server
5 81 (6.18%) Windows 10
6 46 (3.51%) Android
7 39 (2.97%) Windows Server 2012
8 37 (2.82%) Windows Server 2008
9 32 (2.44%) Solaris
10 24 (1.83%) Red Hat Enterprise Linux
11 21 (1.60%) CentOS
12 19 (1.45%) AIX
12 19 (1.45%) HPUX
13 18 (1.37%) Apple iOS
14 16 (1.22%) Mac OS X
15 12 (0.92%) Windows 2000
16 11 (0.84%) Mac OS
17 8 (0.61%) Windows XP
18 6 (0.46%) Windows 8
Processes & Methodologies
1 572 (43.63%) ITIL
2 426 (32.49%) Service Management
3 346 (26.39%) ITSM
4 255 (19.45%) Agile Software Development
5 155 (11.82%) Stakeholder Management
6 153 (11.67%) Service Delivery
7 145 (11.06%) DevOps
8 133 (10.14%) Problem-Solving
9 131 (9.99%) Continuous Improvement
10 126 (9.61%) ITIL V3
11 115 (8.77%) Change Management
12 104 (7.93%) Project Management
13 93 (7.09%) Incident Management
14 92 (7.02%) Continuous Integration
15 91 (6.94%) Configuration Management
16 87 (6.64%) Asset Management
16 87 (6.64%) Presales
17 84 (6.41%) Problem Management
18 69 (5.26%) Continuous Delivery
18 69 (5.26%) Mentoring
Programming Languages
1 229 (17.47%) JavaScript
2 147 (11.21%) SQL
3 129 (9.84%) PowerShell
4 109 (8.31%) Java
5 64 (4.88%) Python
6 56 (4.27%) Bash Shell
7 49 (3.74%) C#
8 32 (2.44%) PHP
9 29 (2.21%) Ruby
10 28 (2.14%) Shell Script
11 26 (1.98%) C
12 21 (1.60%) Perl
13 14 (1.07%) T-SQL
14 12 (0.92%) BeanShell
15 10 (0.76%) Groovy
16 9 (0.69%) VBScript
17 7 (0.53%) VB.NET
18 5 (0.38%) Go
18 5 (0.38%) PL/SQL
18 5 (0.38%) VB
Qualifications
1 98 (7.48%) Degree
2 75 (5.72%) ITIL Certification
3 46 (3.51%) Microsoft Certification
4 32 (2.44%) Security Cleared
5 26 (1.98%) Cisco Certification
6 25 (1.91%) ITIL Foundation Certificate
7 22 (1.68%) Computer Science Degree
8 21 (1.60%) CCNP
8 21 (1.60%) MCSE
9 20 (1.53%) MCP
10 18 (1.37%) MCSA
11 15 (1.14%) SC Cleared
12 11 (0.84%) CCNA
13 10 (0.76%) A+ Certification
14 8 (0.61%) PMI Certification
15 7 (0.53%) CISSP
15 7 (0.53%) MCDBA
15 7 (0.53%) MCDST
15 7 (0.53%) PMP
16 6 (0.46%) Master's Degree
Quality Assurance & Compliance
1 106 (8.09%) SLA
2 52 (3.97%) GCP
3 23 (1.75%) QA
4 15 (1.14%) GDPR
5 10 (0.76%) PCI DSS
6 8 (0.61%) COBIT
7 6 (0.46%) Sarbanes-Oxley
8 4 (0.31%) ISO/IEC 19770
8 4 (0.31%) PMO
9 3 (0.23%) ISO/IEC 27001
10 2 (0.15%) Actionable Recommendations
10 2 (0.15%) Data Quality
10 2 (0.15%) MiFID
11 1 (0.076%) ISO/IEC 20000
System Software
1 255 (19.45%) Active Directory
2 86 (6.56%) VMware Infrastructure
3 56 (4.27%) Docker
4 36 (2.75%) Hyper-V
5 30 (2.29%) vSphere
6 22 (1.68%) Virtual Desktop
7 20 (1.53%) Virtual Servers
8 16 (1.22%) Samba
8 16 (1.22%) VirtualBox
9 10 (0.76%) VMware NSX
10 9 (0.69%) Virtual Machines
11 7 (0.53%) VMware ESXi
12 5 (0.38%) Microsoft App-V
13 4 (0.31%) VMware Server
13 4 (0.31%) XenApp
14 3 (0.23%) vCloud
14 3 (0.23%) VMware Workstation
15 2 (0.15%) XenServer
16 1 (0.076%) Firmware
16 1 (0.076%) XenDesktop
Systems Management
1 111 (8.47%) Puppet
2 108 (8.24%) Ansible
2 108 (8.24%) Opscode Chef
3 82 (6.25%) Terraform
4 70 (5.34%) SCCM
5 52 (3.97%) Consul
5 52 (3.97%) Rundeck
6 43 (3.28%) vRealize
7 38 (2.90%) Single Sign-On
8 34 (2.59%) Nagios
9 29 (2.21%) SCOM
10 27 (2.06%) vCenter Server
11 22 (1.68%) NetBackup
12 18 (1.37%) Oracle Enterprise Manager
13 16 (1.22%) OpenView
13 16 (1.22%) Rancher
13 16 (1.22%) Sysdig
14 15 (1.14%) AirWatch
15 14 (1.07%) Microsoft Intune
15 14 (1.07%) WSUS
Vendors
1 283 (21.59%) Microsoft
2 144 (10.98%) Oracle
3 141 (10.76%) Cisco
4 115 (8.77%) Remedy
5 112 (8.54%) Splunk
6 105 (8.01%) BMC
6 105 (8.01%) VMware
7 97 (7.40%) HP
8 65 (4.96%) Citrix
9 60 (4.58%) IBM
10 56 (4.27%) SolarWinds
11 55 (4.20%) Apple
12 54 (4.12%) AppDynamics
13 52 (3.97%) Delphix
13 52 (3.97%) RedGate
14 51 (3.89%) F5
15 45 (3.43%) WorldPay
16 36 (2.75%) SAP
17 32 (2.44%) Red Hat
18 30 (2.29%) Adobe