ServiceNow
UK

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 10 December 2023 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
10 Dec 2023
Same period 2022 Same period 2021
Rank 183 261 294
Rank change year-on-year +78 +33 +37
Permanent jobs citing ServiceNow 1,005 1,744 1,582
As % of all permanent jobs advertised in the UK 1.92% 1.43% 1.24%
As % of the Vendors category 4.58% 3.47% 3.17%
Number of salaries quoted 765 1,183 1,239
10th Percentile £29,440 £30,780 £29,000
25th Percentile £41,250 £37,500 £38,750
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -
75th Percentile £80,000 £78,750 £72,500
90th Percentile £90,000 £94,750 £85,000
UK excluding London median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 21,950 50,228 49,937
As % of all permanent jobs advertised in the UK 41.99% 41.09% 39.30%
Number of salaries quoted 16,048 29,606 33,465
10th Percentile £29,000 £31,250 £30,000
25th Percentile £39,742 £41,250 £39,750
Median annual salary (50th Percentile) £55,000 £57,500 £55,000
Median % change year-on-year -4.35% +4.55% +4.76%
75th Percentile £73,750 £77,500 £73,750
90th Percentile £91,934 £95,000 £88,750
UK excluding London median annual salary £49,000 £50,000 £47,500
% change year-on-year -2.00% +5.26% +3.26%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 10 December 2023.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 10 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +82 887 £55,000 +4.76% 326
UK excluding London +77 572 £50,000 - 192
Work from Home +67 425 £65,000 +13.04% 143
London +81 353 £70,000 +16.67% 138
North of England +105 153 £55,000 +15.79% 53
South East +86 136 £54,500 +21.11% 60
Midlands +12 94 £53,288 +1.50% 20
West Midlands +37 84 £54,075 +3.00% 16
Yorkshire +66 79 £75,669 +22.05% 15
East of England +116 75 £36,000 +10.77% 15
North West +100 67 £50,000 +18.77% 33
South West +95 59 £38,838 -16.48% 21
Scotland +41 46 £55,000 +22.22% 23
East Midlands +19 10 £42,500 -10.53% 4
North East +26 7 £44,000 +10.00% 5
Wales +17 7 £33,426 -44.29% 2
Northern Ireland +38 6 £42,500 +21.43% 4

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (6.27%) Confluence
2 59 (5.87%) SharePoint
3 38 (3.78%) WebSphere
4 24 (2.39%) Captiva
4 24 (2.39%) FileNet
5 14 (1.39%) WebSphere Application Server
6 10 (1.00%) IIS
7 7 (0.70%) MS Exchange
8 5 (0.50%) CMS
9 4 (0.40%) SharePoint Server
10 2 (0.20%) Skype for Business
11 1 (0.100%) Apache
11 1 (0.100%) Apache Spark
11 1 (0.100%) nginx
Applications
1 92 (9.15%) Microsoft Office
2 54 (5.37%) Microsoft Excel
3 48 (4.78%) Microsoft PowerPoint
4 4 (0.40%) MS Visio
5 3 (0.30%) Microsoft Project
6 2 (0.20%) Trello
7 1 (0.100%) Chatbot
Business Applications
1 59 (5.87%) Remedy ITSM
2 19 (1.89%) Elite 3E
3 12 (1.19%) Dynamics CRM
4 7 (0.70%) BusinessWorks
5 4 (0.40%) assyst
5 4 (0.40%) PlanetPress Connect
5 4 (0.40%) SAP S/4HANA
6 3 (0.30%) Infor SunSystems
7 2 (0.20%) Oracle Procure-to-Pay
7 2 (0.20%) Salerio
8 1 (0.100%) Dynamics NAV
8 1 (0.100%) IBM Planning Analytics
8 1 (0.100%) Oracle ERP
8 1 (0.100%) SAP CO
8 1 (0.100%) SAP FI
8 1 (0.100%) SAP FI/CO
8 1 (0.100%) SAP SD
Cloud Services
1 204 (20.30%) Microsoft 365
2 165 (16.42%) Azure
3 59 (5.87%) SaaS
4 54 (5.37%) Entra ID
5 43 (4.28%) GitHub
6 41 (4.08%) OneDrive
6 41 (4.08%) Power Platform
7 39 (3.88%) AWS
8 31 (3.08%) GCP
9 20 (1.99%) Azure DevOps
10 17 (1.69%) Power Automate
10 17 (1.69%) PowerApps
11 12 (1.19%) Amazon CloudWatch
11 12 (1.19%) PaaS
12 11 (1.09%) IaaS
13 9 (0.90%) AWS Data Pipeline
14 7 (0.70%) WhatsApp
14 7 (0.70%) Yammer
15 6 (0.60%) Cloud Computing
15 6 (0.60%) Dynamics 365
Communications & Networking
1 59 (5.87%) Firewall
1 59 (5.87%) VPN
2 34 (3.38%) DNS
3 29 (2.89%) LAN
4 28 (2.79%) F5 BIG-IP GTM
4 28 (2.79%) F5 BIG-IP LTM
5 27 (2.69%) SSL
6 26 (2.59%) WAN
7 23 (2.29%) DHCP
8 19 (1.89%) Network Security
9 17 (1.69%) Internet
10 15 (1.49%) VoIP
10 15 (1.49%) Wireless
11 10 (1.00%) TCP/IP
12 9 (0.90%) SD-WAN
12 9 (0.90%) Wi-Fi
13 7 (0.70%) Cisco IOS
13 7 (0.70%) Cisco Nexus
13 7 (0.70%) Intranet
14 6 (0.60%) IP Telephony
Database & Business Intelligence
1 53 (5.27%) SQL Server
2 31 (3.08%) Power BI
3 24 (2.39%) Relational Database
4 23 (2.29%) MySQL
5 14 (1.39%) BusinessObjects
5 14 (1.39%) BusinessObjects Business Intelligence
6 11 (1.09%) SQL Server Integration Services
7 9 (0.90%) DynamoDB
7 9 (0.90%) SQL Server Reporting Services
8 5 (0.50%) Azure SQL Database
9 4 (0.40%) GIS
9 4 (0.40%) Metadata
10 3 (0.30%) Data Warehouse
10 3 (0.30%) Elasticsearch
10 3 (0.30%) NoSQL
11 2 (0.20%) Big Data
11 2 (0.20%) Data Mining
11 2 (0.20%) Microsoft Analysis Services
11 2 (0.20%) MongoDB
11 2 (0.20%) Oracle Reports
Development Applications
1 158 (15.72%) JIRA
2 24 (2.39%) Oracle Forms
3 20 (1.99%) Git
4 15 (1.49%) AdminStudio
4 15 (1.49%) InstallShield
4 15 (1.49%) MSI
5 14 (1.39%) Oracle APEX
6 9 (0.90%) Sonatype Nexus
7 6 (0.60%) Team Foundation Server
8 4 (0.40%) Visual Studio Team System
9 3 (0.30%) Gatling
9 3 (0.30%) JUnit
9 3 (0.30%) LoadRunner
9 3 (0.30%) SonarQube
10 2 (0.20%) Gradle
10 2 (0.20%) Jenkins
10 2 (0.20%) Maven
11 1 (0.100%) Bitbucket
11 1 (0.100%) GitLab
11 1 (0.100%) Octopus Deploy
General
1 340 (33.83%) Social Skills
2 240 (23.88%) Finance
3 109 (10.85%) Analytical Skills
4 99 (9.85%) Banking
5 61 (6.07%) Organisational Skills
6 59 (5.87%) Public Sector
7 58 (5.77%) Retail
8 57 (5.67%) Presentation Skills
9 51 (5.07%) Legal
10 36 (3.58%) Law
11 30 (2.99%) Inclusion and Diversity
12 13 (1.29%) Billing
13 11 (1.09%) Telecoms
14 10 (1.00%) Documentation Skills
14 10 (1.00%) Manufacturing
15 9 (0.90%) Back Office
15 9 (0.90%) Financial Institution
15 9 (0.90%) Influencing Skills
15 9 (0.90%) Marketing
16 8 (0.80%) Local Government
Job Titles
1 178 (17.71%) Analyst
2 129 (12.84%) Senior
3 119 (11.84%) Consultant
4 101 (10.05%) Support Engineer
5 86 (8.56%) ServiceNow Consultant
6 80 (7.96%) Architect
7 69 (6.87%) Support Analyst
8 66 (6.57%) Technical Consultant
9 62 (6.17%) Lead
10 61 (6.07%) ServiceNow Architect
11 60 (5.97%) Service Analyst
12 54 (5.37%) Desktop Support
13 53 (5.27%) Developer
14 51 (5.07%) Senior Consultant
14 51 (5.07%) Senior ServiceNow Consultant
15 50 (4.98%) Senior Technical Consultant
16 49 (4.88%) 2nd Line Support
17 44 (4.38%) Service Manager
18 43 (4.28%) IT Support
18 43 (4.28%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 91 (9.05%) HTML
2 66 (6.57%) Web Services
3 64 (6.37%) XML
4 61 (6.07%) SOAP
5 49 (4.88%) CSS
6 39 (3.88%) LDAP
7 33 (3.28%) Ajax
7 33 (3.28%) REST
8 32 (3.18%) AngularJS
9 30 (2.99%) .NET
10 28 (2.79%) Spine.js
11 26 (2.59%) JSON
12 10 (1.00%) Middleware
13 9 (0.90%) Node.js
14 8 (0.80%) SailPoint
15 7 (0.70%) .NET Framework
16 5 (0.50%) ARM Templates
16 5 (0.50%) Elastic Stack
17 3 (0.30%) 802.1X
17 3 (0.30%) Azure Blueprints
Miscellaneous
1 85 (8.46%) Management Information System
2 82 (8.16%) CMDB
3 78 (7.76%) Data Centre
4 64 (6.37%) Onboarding
5 44 (4.38%) Self-Motivation
6 31 (3.08%) Cloud Native
7 26 (2.59%) Driving Licence
8 24 (2.39%) DataPower
8 24 (2.39%) Private Cloud
9 23 (2.29%) iPhone
10 18 (1.79%) Legacy Systems
11 15 (1.49%) Product Ownership
11 15 (1.49%) Shadow IT
12 11 (1.09%) Security Posture
13 10 (1.00%) Public Cloud
14 8 (0.80%) Video Conferencing
14 8 (0.80%) Virtual Team
15 6 (0.60%) Hedge funds
16 4 (0.40%) Enterprise Software
16 4 (0.40%) iPad
Operating Systems
1 252 (25.07%) Windows
2 87 (8.66%) Windows 10
3 85 (8.46%) Windows Server
4 79 (7.86%) Linux
5 65 (6.47%) Android
6 53 (5.27%) Unix
7 44 (4.38%) Windows 7
8 27 (2.69%) Apple iOS
8 27 (2.69%) Mac OS
9 11 (1.09%) Windows Server 2012
10 10 (1.00%) Windows Server 2016
10 10 (1.00%) Windows Server 2019
11 6 (0.60%) Mac OS X
12 5 (0.50%) Windows XP
13 4 (0.40%) Windows NT
14 3 (0.30%) Windows Server 2003
15 2 (0.20%) Red Hat Enterprise Linux
15 2 (0.20%) Solaris
16 1 (0.100%) CentOS
16 1 (0.100%) Windows Server 2008
Processes & Methodologies
1 440 (43.78%) ITIL
2 384 (38.21%) ITSM
3 310 (30.85%) Service Management
4 249 (24.78%) Agile
5 146 (14.53%) DevOps
6 144 (14.33%) Customer Service
7 130 (12.94%) Project Management
8 129 (12.84%) Problem-Solving
9 121 (12.04%) Service Delivery
10 120 (11.94%) Problem Management
11 108 (10.75%) Incident Management
12 102 (10.15%) Project Delivery
13 90 (8.96%) Change Management
14 84 (8.36%) Coaching
15 77 (7.66%) Migration
15 77 (7.66%) Service Catalogue
16 76 (7.56%) Stakeholder Management
17 75 (7.46%) Waterfall
18 72 (7.16%) Mentoring
19 70 (6.97%) Configuration Management
Programming Languages
1 115 (11.44%) JavaScript
2 87 (8.66%) SQL
3 82 (8.16%) PowerShell
4 74 (7.36%) Python
5 56 (5.57%) Java
6 29 (2.89%) C#
7 23 (2.29%) Perl
8 17 (1.69%) VB
9 14 (1.39%) PL/SQL
10 12 (1.19%) T-SQL
11 9 (0.90%) TypeScript
12 6 (0.60%) Bash
12 6 (0.60%) Groovy
12 6 (0.60%) Shell Script
13 4 (0.40%) Go
13 4 (0.40%) Scala
14 3 (0.30%) Bicep
14 3 (0.30%) Kusto Query Language
15 2 (0.20%) Ruby
15 2 (0.20%) sed
Qualifications
1 202 (20.10%) Security Cleared
2 177 (17.61%) SC Cleared
3 136 (13.53%) Degree
4 71 (7.06%) ITIL Certification
5 47 (4.68%) DV Cleared
6 26 (2.59%) CISSP
7 22 (2.19%) CompTIA CySA+
7 22 (2.19%) CompTIA Security+
8 21 (2.09%) BPSS Clearance
9 20 (1.99%) CISM
10 19 (1.89%) CRISC
11 17 (1.69%) Computer Science Degree
12 13 (1.29%) Cisco Certification
13 10 (1.00%) Microsoft Certification
14 9 (0.90%) Azure Certification
14 9 (0.90%) CCNP
14 9 (0.90%) Master's Degree
15 7 (0.70%) CCNA
15 7 (0.70%) ITIL Foundation Certificate
16 6 (0.60%) Network+ Certification
Quality Assurance & Compliance
1 91 (9.05%) SLA
2 27 (2.69%) QA
3 26 (2.59%) GDPR
4 17 (1.69%) COBIT
4 17 (1.69%) ISO/IEC 27001
5 11 (1.09%) NIST
6 9 (0.90%) Cyber Essentials
7 7 (0.70%) GRC
8 6 (0.60%) ISO/IEC 20000
9 5 (0.50%) Cyber Essentials PLUS
9 5 (0.50%) PMO
10 2 (0.20%) Accessibility
10 2 (0.20%) ISO 22301
11 1 (0.100%) California Consumer Privacy Act
11 1 (0.100%) COSO
11 1 (0.100%) HIPAA
11 1 (0.100%) ISO 31000
11 1 (0.100%) ITGC
11 1 (0.100%) PCI DSS
11 1 (0.100%) Software Quality Assurance
System Software
1 201 (20.00%) Active Directory
2 53 (5.27%) VMware Infrastructure
3 17 (1.69%) Virtual Desktop
4 15 (1.49%) Microsoft App-V
5 14 (1.39%) Hyper-V
6 10 (1.00%) Virtual Machines
7 5 (0.50%) VMware ESXi
7 5 (0.50%) vSphere
8 3 (0.30%) IAG
8 3 (0.30%) XenApp
8 3 (0.30%) XenDesktop
9 2 (0.20%) ACF2
9 2 (0.20%) Docker
9 2 (0.20%) KVM
9 2 (0.20%) RACF
9 2 (0.20%) Veritas Cluster Server
9 2 (0.20%) Virtual Servers
10 1 (0.100%) BitLocker
10 1 (0.100%) Oracle RAC
10 1 (0.100%) Snort
Systems Management
1 86 (8.56%) SCCM
2 60 (5.97%) Microsoft Intune
3 39 (3.88%) Ansible
4 33 (3.28%) Terraform
5 23 (2.29%) HP UCMDB
6 15 (1.49%) WSUS
7 13 (1.29%) Grafana
8 10 (1.00%) SCOM
9 9 (0.90%) AirWatch
9 9 (0.90%) Kubernetes
10 7 (0.70%) Nessus
10 7 (0.70%) Single Sign-On
11 6 (0.60%) ZABBIX
12 5 (0.50%) Microsoft Clustering
13 4 (0.40%) Cisco CUCM
13 4 (0.40%) Kibana
13 4 (0.40%) Puppet
14 3 (0.30%) Jamf Pro
14 3 (0.30%) Stealthwatch
14 3 (0.30%) WhatsUp Gold
Vendors
1 295 (29.35%) Microsoft
2 138 (13.73%) Remedy
3 74 (7.36%) Oracle
4 72 (7.16%) HP
5 70 (6.97%) VMware
6 68 (6.77%) Cisco
7 48 (4.78%) BMC
8 36 (3.58%) SAP
9 34 (3.38%) Dell
9 34 (3.38%) IBM
10 33 (3.28%) Fortinet
11 32 (3.18%) CheckPoint
12 29 (2.89%) F5
13 25 (2.49%) Apple
14 24 (2.39%) Kofax
14 24 (2.39%) Pega
15 20 (1.99%) Dynatrace
16 18 (1.79%) Splunk
17 17 (1.69%) Salesforce
17 17 (1.69%) SolarWinds