Period
to 25 July 2021

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 25 July 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
25 Jul 2021
Same period 2020 Same period 2019
Rank 331 318 301
Rank change year-on-year -13 -17 +88
Permanent jobs citing ServiceNow 1,149 680 1,599
As % of all permanent jobs advertised in the UK 1.02% 0.96% 1.11%
As % of the Vendors category 2.67% 2.39% 2.66%
Number of salaries quoted 902 518 1,259
10th Percentile £26,250 £31,025 £31,250
25th Percentile £38,750 £43,188 £38,750
Median annual salary (50th Percentile) £55,000 £64,144 £53,400
Median % change year-on-year -14.26% +20.12% +12.42%
75th Percentile £72,500 £73,750 £67,500
90th Percentile £82,500 £90,000 £80,000
UK excluding London median annual salary £45,000 £50,000 £45,000
% change year-on-year -10.00% +11.11% +5.88%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 43,062 28,494 60,198
As % of all permanent IT jobs advertised in the UK 38.29% 40.27% 41.73%
Number of salaries quoted 29,086 22,160 46,693
10th Percentile £30,750 £30,250 £27,500
25th Percentile £39,250 £39,000 £36,250
Median annual salary (50th Percentile) £54,000 £52,500 £50,000
Median % change year-on-year +2.86% +5.00% +2.04%
75th Percentile £72,000 £71,250 £67,500
90th Percentile £86,250 £87,500 £82,500
UK excluding London median annual salary £46,000 £47,000 £45,000
% change year-on-year -2.13% +4.44% +2.27%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 25 July 2021.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 25 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 989 £55,000 -15.38% 208
UK excluding London +63 607 £45,000 -10.00% 127
London -88 426 £65,000 -3.70% 90
Work from Home -102 296 £65,000 -3.70% 46
South East +5 180 £47,500 -24.00% 21
Midlands +21 128 £45,000 +24.14% 37
North of England -53 115 £44,000 -16.19% 30
West Midlands +2 86 £47,500 +35.71% 29
Scotland -19 67 £45,500 -10.78% 11
East of England -1 64 £65,000 +102.19% 15
Yorkshire -31 59 £45,000 -14.29% 9
North West -58 50 £42,500 -22.73% 19
South West -23 48 £38,750 -6.06% 11
East Midlands -13 42 £43,750 +2.94% 8
North East -18 6 - - 2
Northern Ireland - 5 £43,500 - 1
Wales -19 2 £40,180 -19.64% 1

For the 6 months to 25 July 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 474 (41.25%) ITIL
2 346 (30.11%) ITSM
3 328 (28.55%) Service Management
4 313 (27.24%) Social Skills
5 281 (24.46%) Agile Software Development
6 265 (23.06%) Microsoft
7 210 (18.28%) Windows
8 184 (16.01%) Problem-Solving
9 179 (15.58%) Finance
10 178 (15.49%) Active Directory
11 175 (15.23%) Azure
12 159 (13.84%) Microsoft 365
13 157 (13.66%) Analytical Skills
14 147 (12.79%) Service Delivery
15 136 (11.84%) DevOps
16 133 (11.58%) JavaScript
17 128 (11.14%) Security Cleared
18 120 (10.44%) Change Management
19 115 (10.01%) SC Cleared
20 114 (9.92%) SLA
21 109 (9.49%) Web Services
22 108 (9.40%) Oracle
23 107 (9.31%) Project Management
24 102 (8.88%) Windows 10
25 101 (8.79%) Mentoring
26 100 (8.70%) SQL
27 98 (8.53%) HTML
27 98 (8.53%) Linux
28 97 (8.44%) PowerShell
29 93 (8.09%) Degree

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (5.05%) SharePoint
2 24 (2.09%) Confluence
3 19 (1.65%) Oracle SOA Suite
4 15 (1.31%) CMS
5 14 (1.22%) MS Exchange
6 12 (1.04%) Skype for Business
7 10 (0.87%) Elasticsearch
8 9 (0.78%) IIS
9 7 (0.61%) Apache Spark
9 7 (0.61%) Tomcat
10 5 (0.44%) Exchange Server 2010
10 5 (0.44%) Exchange Server 2013
11 2 (0.17%) Apache
11 2 (0.17%) Headless CMS
11 2 (0.17%) JBoss
11 2 (0.17%) NetWeaver
11 2 (0.17%) SAS
11 2 (0.17%) SugarCRM
11 2 (0.17%) WebSphere
12 1 (0.087%) Red Hat Fuse
Applications
1 83 (7.22%) Microsoft Excel
2 78 (6.79%) Microsoft Office
3 38 (3.31%) MS Visio
4 35 (3.05%) Microsoft PowerPoint
5 13 (1.13%) Microsoft Project
6 9 (0.78%) Chatbot
7 5 (0.44%) Spreadsheet
8 1 (0.087%) Acrobat
Business Applications
1 61 (5.31%) Remedy ITSM
2 4 (0.35%) Dynamics CRM
2 4 (0.35%) Oracle Applications
3 3 (0.26%) Elite 3E
3 3 (0.26%) SAP S/4HANA
3 3 (0.26%) Veritas eDiscovery
4 2 (0.17%) Oracle EBS
4 2 (0.17%) SAP HCM
5 1 (0.087%) Salerio
Cloud Services
1 175 (15.23%) Azure
2 159 (13.84%) Microsoft 365
3 82 (7.14%) AWS
4 70 (6.09%) Power Platform
5 64 (5.57%) SaaS
6 45 (3.92%) PaaS
7 42 (3.66%) IaaS
8 28 (2.44%) Azure Active Directory
9 26 (2.26%) Mimecast
10 22 (1.91%) Cloud Computing
11 14 (1.22%) SuccessFactors
12 13 (1.13%) OneDrive
13 11 (0.96%) PowerApps
14 8 (0.70%) GCP
14 8 (0.70%) Power Automate
15 6 (0.52%) Amazon CloudWatch
15 6 (0.52%) AWS CloudTrail
15 6 (0.52%) AWS Elastic Beanstalk
15 6 (0.52%) Dynamics 365
15 6 (0.52%) OpenShift
Communications & Networking
1 75 (6.53%) Firewall
2 67 (5.83%) VPN
3 37 (3.22%) DNS
3 37 (3.22%) Internet
4 35 (3.05%) SSL
5 27 (2.35%) TCP/IP
6 26 (2.26%) LAN
7 24 (2.09%) DHCP
7 24 (2.09%) WAN
8 20 (1.74%) Wireless
9 17 (1.48%) Cisco ASA
10 16 (1.39%) Skype
11 14 (1.22%) F5 BIG-IP GTM
11 14 (1.22%) F5 BIG-IP LTM
11 14 (1.22%) Wi-Fi
12 11 (0.96%) HTTP
13 8 (0.70%) SAN
14 7 (0.61%) Network Security
15 6 (0.52%) Cisco ISE
15 6 (0.52%) WebEx
Database & Business Intelligence
1 53 (4.61%) Power BI
2 49 (4.26%) SQL Server
3 34 (2.96%) Relational Database
4 32 (2.79%) MySQL
5 25 (2.18%) Tableau
6 13 (1.13%) SQL Server Integration Services
7 10 (0.87%) Big Data
7 10 (0.87%) DTS
7 10 (0.87%) SQL Server 2008
8 8 (0.70%) Oracle Database
9 7 (0.61%) Data Lake
9 7 (0.61%) NoSQL
9 7 (0.61%) PostgreSQL
10 6 (0.52%) MongoDB
10 6 (0.52%) SQL Server 2014
11 5 (0.44%) Data Mining
11 5 (0.44%) Hadoop
11 5 (0.44%) RavenDB
12 4 (0.35%) GIS
12 4 (0.35%) Oracle Database 11g
Development Applications
1 91 (7.92%) JIRA
2 34 (2.96%) Git (software)
3 31 (2.70%) Jenkins
4 22 (1.91%) Visual Studio
5 16 (1.39%) Atlassian Bamboo
6 14 (1.22%) Maven
6 14 (1.22%) MSBuild
7 13 (1.13%) Bitbucket
7 13 (1.13%) TeamCity
8 12 (1.04%) Cucumber
8 12 (1.04%) GitLab
8 12 (1.04%) Team Foundation Server
9 7 (0.61%) SQL Server Management Studio (SSMS)
10 6 (0.52%) SonarQube
11 5 (0.44%) Postman
12 4 (0.35%) Subversion
13 2 (0.17%) Gradle
13 2 (0.17%) kappa
14 1 (0.087%) Browser DevTools
14 1 (0.087%) WinAutomation
General
1 313 (27.24%) Social Skills
2 179 (15.58%) Finance
3 157 (13.66%) Analytical Skills
4 39 (3.39%) Public Sector
5 36 (3.13%) Banking
5 36 (3.13%) Retail
6 32 (2.79%) Presentation Skills
7 31 (2.70%) Organisational Skills
8 29 (2.52%) Legal
9 23 (2.00%) Law
10 19 (1.65%) Back Office
10 19 (1.65%) Front Office
11 18 (1.57%) Documentation Skills
12 17 (1.48%) Marketing
13 16 (1.39%) Telecoms
14 13 (1.13%) Manufacturing
15 9 (0.78%) Financial Institution
16 8 (0.70%) Electronics
17 6 (0.52%) Billing
17 6 (0.52%) Influencing Skills
Job Titles
1 213 (18.54%) Analyst
2 169 (14.71%) Developer
3 141 (12.27%) ServiceNow Developer
4 139 (12.10%) Consultant
5 76 (6.61%) Service Analyst
6 75 (6.53%) ServiceNow Consultant
7 72 (6.27%) Architect
8 62 (5.40%) Senior Consultant
9 59 (5.13%) Support Engineer
10 55 (4.79%) Team Leader
11 49 (4.26%) Service Desk Analyst
12 47 (4.09%) Service Manager
13 43 (3.74%) Technical Consultant
14 39 (3.39%) Senior Developer
14 39 (3.39%) Senior Technical Consultant
15 38 (3.31%) Business Analyst
16 36 (3.13%) Support Analyst
17 29 (2.52%) 1st Line Support
17 29 (2.52%) IT Analyst
18 28 (2.44%) IT Manager
Libraries, Frameworks & Software Standards
1 109 (9.49%) Web Services
2 98 (8.53%) HTML
3 75 (6.53%) XML
4 61 (5.31%) SOAP
5 51 (4.44%) REST
6 45 (3.92%) CSS
7 43 (3.74%) Elastic Stack
8 40 (3.48%) LDAP
9 39 (3.39%) AngularJS
10 29 (2.52%) Middleware
11 28 (2.44%) .NET
11 28 (2.44%) Ajax
12 27 (2.35%) JSON
12 27 (2.35%) RESTful
13 16 (1.39%) JMS
14 14 (1.22%) RabbitMQ
15 12 (1.04%) Spring
15 12 (1.04%) Spring Boot
15 12 (1.04%) XSLT
16 9 (0.78%) ASP.NET
Miscellaneous
1 72 (6.27%) CMDB
2 63 (5.48%) Greenfield Project
3 62 (5.40%) Data Centre
4 57 (4.96%) Enterprise Software
5 53 (4.61%) Management Information System
6 48 (4.18%) Self-Motivation
7 28 (2.44%) Cyberthreat
8 27 (2.35%) User Experience
9 25 (2.18%) Video Conferencing
10 17 (1.48%) Virtual Team
11 15 (1.31%) Driving Licence
12 13 (1.13%) Data Structures
13 12 (1.04%) Derivative
13 12 (1.04%) Equities
14 11 (0.96%) Analytical Mindset
14 11 (0.96%) Equity Derivative
14 11 (0.96%) Legacy Systems
14 11 (0.96%) Public Cloud
14 11 (0.96%) Replication
15 9 (0.78%) Hybrid Cloud
Operating Systems
1 210 (18.28%) Windows
2 102 (8.88%) Windows 10
3 98 (8.53%) Linux
4 78 (6.79%) Windows Server
5 52 (4.53%) Unix
6 46 (4.00%) Windows 7
7 33 (2.87%) Windows Server 2016
8 29 (2.52%) Android
9 27 (2.35%) Apple iOS
10 20 (1.74%) Windows Server 2019
11 18 (1.57%) Windows Server 2012
12 17 (1.48%) Windows 8
13 12 (1.04%) Mac OS
14 11 (0.96%) AIX
14 11 (0.96%) Windows Server 2008
15 10 (0.87%) Data ONTAP
16 8 (0.70%) HPUX
17 6 (0.52%) Red Hat Enterprise Linux
18 5 (0.44%) Solaris
19 3 (0.26%) Windows Server 2003
Processes & Methodologies
1 474 (41.25%) ITIL
2 346 (30.11%) ITSM
3 328 (28.55%) Service Management
4 281 (24.46%) Agile Software Development
5 184 (16.01%) Problem-Solving
6 147 (12.79%) Service Delivery
7 136 (11.84%) DevOps
8 120 (10.44%) Change Management
9 107 (9.31%) Project Management
10 101 (8.79%) Mentoring
11 87 (7.57%) Incident Management
12 86 (7.48%) Stakeholder Management
13 82 (7.14%) Scrum
14 81 (7.05%) Presales
15 73 (6.35%) Configuration Management
16 71 (6.18%) Analytics
16 71 (6.18%) Workflow
17 70 (6.09%) Project Delivery
18 63 (5.48%) Problem Management
19 60 (5.22%) Business Intelligence
Programming Languages
1 133 (11.58%) JavaScript
2 100 (8.70%) SQL
3 97 (8.44%) PowerShell
4 60 (5.22%) Python
5 49 (4.26%) Java
6 44 (3.83%) C#
7 31 (2.70%) Perl
8 25 (2.18%) Shell Script
9 21 (1.83%) VB
10 19 (1.65%) Go
11 18 (1.57%) Ruby
12 16 (1.39%) T-SQL
13 15 (1.31%) Bash Shell
14 11 (0.96%) C
15 10 (0.87%) VB.NET
16 7 (0.61%) Scala
17 6 (0.52%) Korn
17 6 (0.52%) XPath
18 4 (0.35%) R
18 4 (0.35%) VBA
Qualifications
1 128 (11.14%) Security Cleared
2 115 (10.01%) SC Cleared
3 93 (8.09%) Degree
4 54 (4.70%) ITIL Certification
5 33 (2.87%) Microsoft Certification
6 31 (2.70%) MCP
7 21 (1.83%) ITIL Foundation Certificate
8 14 (1.22%) MCSE
9 13 (1.13%) IIBA
10 11 (0.96%) Cisco Certification
11 9 (0.78%) CCNP
12 8 (0.70%) CISSP
13 7 (0.61%) CCNA
13 7 (0.61%) PRINCE2 Certification
14 6 (0.52%) BPSS Clearance
14 6 (0.52%) CISM
14 6 (0.52%) MOS
15 5 (0.44%) A+ Certification
15 5 (0.44%) PMI Certification
15 5 (0.44%) PMP
Quality Assurance & Compliance
1 114 (9.92%) SLA
2 52 (4.53%) COBIT
3 42 (3.66%) GRC
4 33 (2.87%) ISO/IEC 27001
5 28 (2.44%) QA
6 26 (2.26%) PCI DSS
7 16 (1.39%) GDPR
8 11 (0.96%) PMO
9 10 (0.87%) ISO/IEC 20000
10 8 (0.70%) Data Quality
11 3 (0.26%) Sarbanes-Oxley
12 2 (0.17%) Cyber Essentials
12 2 (0.17%) NIST
13 1 (0.087%) Accessibility
System Software
1 178 (15.49%) Active Directory
2 41 (3.57%) VMware Infrastructure
3 29 (2.52%) Docker
4 17 (1.48%) KVM
5 14 (1.22%) LXC
5 14 (1.22%) Virtual Desktop
6 13 (1.13%) Firmware
7 11 (0.96%) Virtual Machines
8 5 (0.44%) Snort
8 5 (0.44%) VMware ESXi
9 4 (0.35%) Microsoft App-V
9 4 (0.35%) vSphere
10 3 (0.26%) BitLocker
10 3 (0.26%) EMC RecoverPoint
10 3 (0.26%) Hyper-V
10 3 (0.26%) Veritas Cluster Server
10 3 (0.26%) XenDesktop
11 2 (0.17%) NFS
12 1 (0.087%) Virtual Servers
12 1 (0.087%) Xen
Systems Management
1 71 (6.18%) SCCM
2 58 (5.05%) Microsoft Intune
3 32 (2.79%) Ansible
3 32 (2.79%) Kubernetes
4 26 (2.26%) Terraform
5 23 (2.00%) Grafana
6 22 (1.91%) Puppet
7 21 (1.83%) Single Sign-On
8 20 (1.74%) HP UCMDB
9 19 (1.65%) SCOM
10 17 (1.48%) CFEngine
10 17 (1.48%) Demisto
10 17 (1.48%) Opscode Chef
11 15 (1.31%) Kibana
11 15 (1.31%) Prometheus
11 15 (1.31%) WMI
12 12 (1.04%) Sysprep
13 10 (0.87%) IBM BigFix
13 10 (0.87%) OpenView
13 10 (0.87%) OVSD
Vendors
1 265 (23.06%) Microsoft
2 108 (9.40%) Oracle
3 83 (7.22%) Remedy
4 70 (6.09%) Cisco
4 70 (6.09%) HP
5 60 (5.22%) BMC
6 57 (4.96%) VMware
7 51 (4.44%) Splunk
8 48 (4.18%) Apple
9 46 (4.00%) Citrix
9 46 (4.00%) IBM
10 39 (3.39%) Salesforce.com
11 35 (3.05%) SAP
12 25 (2.18%) CheckPoint
13 22 (1.91%) NetApp
14 18 (1.57%) ArcSight
15 17 (1.48%) Cognos
16 16 (1.39%) Atlassian
17 15 (1.31%) F5
17 15 (1.31%) SolarWinds