Period
to 18 February 2019

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 18 February 2019 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
18 Feb 2019
Same period 2018 Same period 2017
Rank 366 510 571
Rank change year-on-year +144 +61 +129
Permanent jobs citing ServiceNow 1,303 949 784
As % of all permanent IT jobs advertised in the UK 0.87% 0.54% 0.45%
As % of the Vendors category 2.05% 1.23% 1.02%
Number of salaries quoted 902 647 585
UK median annual salary £55,000 £50,000 £55,000
Median salary % change year-on-year +10.00% -9.09% +15.79%
10th Percentile £30,000 £25,650 £28,600
90th Percentile £80,000 £82,500 £72,500
UK excluding London median annual salary £46,000 £37,624 £45,000
% change year-on-year +22.26% -16.39% -5.26%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 63,666 76,956 76,547
As % of all permanent IT jobs advertised in the UK 42.28% 44.17% 43.83%
Number of salaries quoted 49,033 60,834 61,544
UK median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £27,521 £26,250 £26,250
90th Percentile £81,250 £76,250 £75,000
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 18 February 2019.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 18 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +155 1,196 £55,000 +10.00% 131
London +115 689 £57,500 -3.36% 73
UK excluding London +147 578 £46,000 +22.26% 65
South East +126 220 £46,500 +55.00% 20
Midlands +81 155 £46,000 +31.43% 12
West Midlands +72 142 £46,000 +32.40% 10
North of England +3 74 £39,800 -11.56% 15
Scotland +31 63 £46,000 -8.00% 6
East of England +56 38 £46,250 +63.72% 2
North West -5 33 £40,000 -15.79% 7
Yorkshire +39 28 £40,000 +23.08% 7
South West +15 17 £42,500 -5.56% 9
North East +32 13 £27,500 -65.63% 1
East Midlands +24 13 £47,500 +35.71% 2
Northern Ireland -5 8 £41,250 +37.50%
Wales +7 7 £53,371 +43.28% 1

For the 6 months to 18 February 2019, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 598 (45.89%) ITIL
2 459 (35.23%) ITSM
3 441 (33.84%) Service Management
4 386 (29.62%) Windows
5 274 (21.03%) Microsoft
6 210 (16.12%) Active Directory
7 207 (15.89%) JavaScript
8 200 (15.35%) Finance
8 200 (15.35%) Agile Software Development
9 183 (14.04%) Stakeholder Management
10 179 (13.74%) Linux
11 169 (12.97%) SQL Server
12 159 (12.20%) HTML
13 152 (11.67%) Windows Server
14 144 (11.05%) SQL
15 142 (10.90%) SLA
16 139 (10.67%) ITIL Certification
16 139 (10.67%) Microsoft Azure
17 131 (10.05%) Microsoft Office
18 130 (9.98%) Asset Management
19 128 (9.82%) Service Delivery
20 125 (9.59%) Project Management
21 123 (9.44%) Incident Management
22 114 (8.75%) Office 365
23 113 (8.67%) Problem-Solving
24 111 (8.52%) XML
25 110 (8.44%) Amazon AWS
26 108 (8.29%) Web Services
27 105 (8.06%) Analytical Skills
28 99 (7.60%) Unix

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (6.37%) SharePoint
2 56 (4.30%) IIS
3 25 (1.92%) Confluence
4 23 (1.77%) CMS
5 20 (1.53%) BizTalk Server
6 18 (1.38%) MS Exchange
7 15 (1.15%) Elasticsearch
8 11 (0.84%) IBM Notes
9 8 (0.61%) Oracle SOA Suite
9 8 (0.61%) Skype for Business
10 7 (0.54%) Oracle Workflow
11 6 (0.46%) Apache
11 6 (0.46%) JBoss
11 6 (0.46%) WebLogic
12 5 (0.38%) Blackberry Enterprise Server
12 5 (0.38%) Kentico
13 4 (0.31%) WebSphere
13 4 (0.31%) WebSphere Application Server
14 3 (0.23%) nginx
14 3 (0.23%) Tomcat
Applications
1 131 (10.05%) Microsoft Office
2 47 (3.61%) Microsoft Excel
3 34 (2.61%) Microsoft PowerPoint
4 30 (2.30%) MS Visio
5 24 (1.84%) Microsoft Project
6 2 (0.15%) Acrobat
7 1 (0.077%) Chatbot
7 1 (0.077%) ProjectWise
Business Applications
1 43 (3.30%) Remedy ITSM
2 14 (1.07%) thinkFolio
3 8 (0.61%) assyst
3 8 (0.61%) Eagle PACE
3 8 (0.61%) Front Arena
3 8 (0.61%) Markit EDM
3 8 (0.61%) Workfront
4 7 (0.54%) Dynamics CRM
4 7 (0.54%) Salesforce.com CRM
5 6 (0.46%) iTrent
5 6 (0.46%) Salerio
6 4 (0.31%) NetSuite
6 4 (0.31%) Oracle EBS
7 2 (0.15%) Unit4 Business World
8 1 (0.077%) Eikon
8 1 (0.077%) IBM Operational Decision Manager
8 1 (0.077%) Maximo
8 1 (0.077%) Primavera
Cloud Services
1 139 (10.67%) Microsoft Azure
2 114 (8.75%) Office 365
3 110 (8.44%) Amazon AWS
4 66 (5.07%) Google Cloud Platform
5 64 (4.91%) SaaS
6 25 (1.92%) IaaS
7 15 (1.15%) GitHub
8 9 (0.69%) Cloud Computing
8 9 (0.69%) Force.com
9 8 (0.61%) PaaS
10 5 (0.38%) Slack
11 4 (0.31%) Dynamics 365
12 3 (0.23%) G Suite
13 2 (0.15%) Mimecast
13 2 (0.15%) OneDrive
13 2 (0.15%) OpenDNS
14 1 (0.077%) AWS CloudFormation
14 1 (0.077%) AWS Lambda
14 1 (0.077%) Azure Active Directory
14 1 (0.077%) Serverless
Communications & Networking
1 65 (4.99%) Firewall
2 61 (4.68%) LAN
3 53 (4.07%) WAN
4 41 (3.15%) TCP/IP
5 38 (2.92%) DNS
6 37 (2.84%) Internet
7 36 (2.76%) VPN
8 16 (1.23%) Cisco ASA
9 15 (1.15%) DHCP
9 15 (1.15%) Network Security
10 13 (1.00%) Remote Desktop
10 13 (1.00%) VoIP
10 13 (1.00%) Wireless
11 12 (0.92%) Cisco IOS
12 11 (0.84%) SNMP
12 11 (0.84%) Wireshark
13 9 (0.69%) Intrusion Detection
13 9 (0.69%) Skype
14 7 (0.54%) SSL
14 7 (0.54%) Wi-Fi
Database & Business Intelligence
1 169 (12.97%) SQL Server
2 32 (2.46%) SQL Server 2008
3 27 (2.07%) Hadoop
3 27 (2.07%) SQL Server Reporting Services
4 26 (2.00%) SQL Server 2012
5 23 (1.77%) Relational Database
6 20 (1.53%) Power BI
6 20 (1.53%) SQL Server Integration Services
7 18 (1.38%) MySQL
8 17 (1.30%) SQL Server 2016
9 16 (1.23%) Big Data
10 15 (1.15%) SQL Server 2014
11 14 (1.07%) Data Lake
11 14 (1.07%) Oracle Reports
12 9 (0.69%) Oracle Database
13 8 (0.61%) DTS
13 8 (0.61%) Oracle Database 11g
14 7 (0.54%) Oracle Database 12c
15 6 (0.46%) Data Warehouse
16 5 (0.38%) DB2
Development Applications
1 96 (7.37%) JIRA
2 74 (5.68%) Git (software)
3 73 (5.60%) Jenkins
4 68 (5.22%) Subversion
5 66 (5.07%) Team Foundation Server
6 62 (4.76%) Octopus Deploy
7 52 (3.99%) Atlassian Bamboo
7 52 (3.99%) GoCD
7 52 (3.99%) IBM UrbanCode
8 30 (2.30%) Visual Studio
9 9 (0.69%) Metasploit
9 9 (0.69%) Selenium
10 6 (0.46%) Hudson
11 5 (0.38%) Gerrit
11 5 (0.38%) TeamCity
12 4 (0.31%) Bitbucket
12 4 (0.31%) Burp Suite
12 4 (0.31%) Rational Application Developer
12 4 (0.31%) Sonatype Nexus
13 3 (0.23%) VersionOne
General
1 200 (15.35%) Finance
2 75 (5.76%) Banking
3 32 (2.46%) Investment Banking
3 32 (2.46%) Telecoms
4 27 (2.07%) Retail
5 25 (1.92%) Back Office
6 24 (1.84%) Advertising
6 24 (1.84%) Marketing
7 20 (1.53%) Legal
8 16 (1.23%) Front Office
9 7 (0.54%) Law
10 5 (0.38%) Billing
10 5 (0.38%) Publishing
11 4 (0.31%) Manufacturing
12 3 (0.23%) Automotive
12 3 (0.23%) Financial Institution
12 3 (0.23%) Pharmaceutical
13 2 (0.15%) Electronics
13 2 (0.15%) Japanese Language
14 1 (0.077%) Russian Language
Job Titles
1 270 (20.72%) Analyst
2 215 (16.50%) Consultant
3 141 (10.82%) Developer
4 112 (8.60%) ServiceNow Consultant
5 89 (6.83%) ServiceNow Developer
6 83 (6.37%) Service Analyst
7 82 (6.29%) Business Analyst
7 82 (6.29%) Technical Consultant
8 70 (5.37%) Support Analyst
9 64 (4.91%) Architect
10 61 (4.68%) Administrator
11 57 (4.37%) Support Engineer
12 56 (4.30%) Service Desk Analyst
13 52 (3.99%) DevOps Consultant
13 52 (3.99%) IT Manager
14 46 (3.53%) Engagement Manager
15 45 (3.45%) Applications Support
15 45 (3.45%) Service Manager
16 34 (2.61%) Infrastructure Engineer
17 32 (2.46%) IT Support
Libraries, Frameworks & Software Standards
1 159 (12.20%) HTML
2 111 (8.52%) XML
3 108 (8.29%) Web Services
4 91 (6.98%) CSS
5 78 (5.99%) .NET
6 75 (5.76%) AngularJS
7 56 (4.30%) Elastic Stack
8 50 (3.84%) REST
9 48 (3.68%) HTML5
10 32 (2.46%) SOAP
11 22 (1.69%) LDAP
12 20 (1.53%) SailPoint
13 18 (1.38%) Middleware
14 16 (1.23%) Ajax
14 16 (1.23%) Twitter Bootstrap
15 15 (1.15%) JSON
16 14 (1.07%) .NET Framework
16 14 (1.07%) ASP.NET Web API
17 13 (1.00%) Kendo UI
17 13 (1.00%) Sass
Miscellaneous
1 105 (8.06%) Analytical Skills
2 62 (4.76%) CMDB
2 62 (4.76%) Management Information System
3 43 (3.30%) Data Centre
4 30 (2.30%) Private Cloud
5 26 (2.00%) Self-Motivation
6 25 (1.92%) User Experience
7 23 (1.77%) Robotics
8 21 (1.61%) Blackberry
9 20 (1.53%) Driving Licence
10 17 (1.30%) Virtual Team
11 14 (1.07%) Tandem
12 13 (1.00%) Hedge funds
13 12 (0.92%) NHS
13 12 (0.92%) Reinsurance
14 11 (0.84%) Digital Media
14 11 (0.84%) e-Health
15 10 (0.77%) Derivative
15 10 (0.77%) Enterprise Software
15 10 (0.77%) Foreign Exchange (FX)
Operating Systems
1 386 (29.62%) Windows
2 179 (13.74%) Linux
3 152 (11.67%) Windows Server
4 99 (7.60%) Unix
5 71 (5.45%) Windows 10
6 58 (4.45%) Windows 7
7 48 (3.68%) Windows Server 2008
8 31 (2.38%) Windows Server 2012
9 24 (1.84%) Apple iOS
10 23 (1.77%) Android
11 11 (0.84%) Mac OS
12 10 (0.77%) Red Hat Enterprise Linux
13 9 (0.69%) CentOS
13 9 (0.69%) Kali Linux
14 8 (0.61%) AIX
14 8 (0.61%) Fedora
14 8 (0.61%) HPUX
14 8 (0.61%) Solaris
15 7 (0.54%) Windows 2000
16 6 (0.46%) Mac OS X
Processes & Methodologies
1 598 (45.89%) ITIL
2 459 (35.23%) ITSM
3 441 (33.84%) Service Management
4 200 (15.35%) Agile Software Development
5 183 (14.04%) Stakeholder Management
6 130 (9.98%) Asset Management
7 128 (9.82%) Service Delivery
8 125 (9.59%) Project Management
9 123 (9.44%) Incident Management
10 113 (8.67%) Problem-Solving
11 96 (7.37%) DevOps
12 90 (6.91%) Continuous Improvement
13 89 (6.83%) Problem Management
14 81 (6.22%) Change Management
15 80 (6.14%) ITIL V3
15 80 (6.14%) Process Improvement
16 72 (5.53%) Configuration Management
16 72 (5.53%) Service Design
17 68 (5.22%) Root Cause Analysis
18 65 (4.99%) Continuous Integration
Programming Languages
1 207 (15.89%) JavaScript
2 144 (11.05%) SQL
3 98 (7.52%) PowerShell
4 68 (5.22%) Python
5 46 (3.53%) Java
6 45 (3.45%) C#
7 32 (2.46%) VB
8 24 (1.84%) T-SQL
9 22 (1.69%) C
10 19 (1.46%) Bash Shell
11 17 (1.30%) Apex Code
12 14 (1.07%) BeanShell
13 13 (1.00%) TypeScript
14 10 (0.77%) C++
15 9 (0.69%) Perl
15 9 (0.69%) VB.NET
16 8 (0.61%) PHP
17 7 (0.54%) Shell Script
17 7 (0.54%) VBScript
18 6 (0.46%) PL/SQL
Qualifications
1 139 (10.67%) ITIL Certification
2 60 (4.60%) Degree
3 45 (3.45%) Microsoft Certification
4 28 (2.15%) MCSE
5 25 (1.92%) Security Cleared
6 18 (1.38%) SC Cleared
7 17 (1.30%) MCSA
8 16 (1.23%) ITIL Foundation Certificate
9 14 (1.07%) Cisco Certification
10 10 (0.77%) Computer Science Degree
10 10 (0.77%) IIBA
10 10 (0.77%) ISEB
11 9 (0.69%) SANS
12 7 (0.54%) CISSP
13 6 (0.46%) MCP
14 5 (0.38%) CCNA
14 5 (0.38%) CCNP
14 5 (0.38%) CISA
14 5 (0.38%) CISM
15 4 (0.31%) MBA
Quality Assurance & Compliance
1 142 (10.90%) SLA
2 69 (5.30%) GDPR
3 22 (1.69%) PMO
4 18 (1.38%) QA
5 10 (0.77%) COBIT
6 7 (0.54%) Data Quality
6 7 (0.54%) ISO/IEC 27001
6 7 (0.54%) Sarbanes-Oxley
7 5 (0.38%) ISO 22301
7 5 (0.38%) PCI DSS
8 4 (0.31%) GxP
8 4 (0.31%) HIPAA
8 4 (0.31%) PMBOK
9 2 (0.15%) ISO/IEC 20000
10 1 (0.077%) ISO 9001
System Software
1 210 (16.12%) Active Directory
2 54 (4.14%) Hyper-V
3 37 (2.84%) VMware Infrastructure
4 36 (2.76%) Docker
5 18 (1.38%) VMware ESXi
6 9 (0.69%) Snort
7 8 (0.61%) XenApp
8 5 (0.38%) vSphere
9 4 (0.31%) Terminal Services
10 3 (0.23%) Virtual Servers
11 2 (0.15%) Squid
12 1 (0.077%) Apache Flume
12 1 (0.077%) Citrix Presentation Server
12 1 (0.077%) Microsoft Virtual Server
12 1 (0.077%) vCloud
12 1 (0.077%) Virtual Desktop
12 1 (0.077%) Virtual Machines
12 1 (0.077%) Xen
12 1 (0.077%) XenDesktop
Systems Management
1 78 (5.99%) SCCM
2 73 (5.60%) Puppet
3 67 (5.14%) Ansible
4 58 (4.45%) Terraform
5 57 (4.37%) Opscode Chef
6 52 (3.99%) Consul
6 52 (3.99%) Rundeck
7 44 (3.38%) SCOM
8 26 (2.00%) Oracle Enterprise Manager
9 19 (1.46%) Microsoft Intune
10 16 (1.23%) Tivoli
11 13 (1.00%) Nessus
11 13 (1.00%) QRadar
12 12 (0.92%) vCenter Server
12 12 (0.92%) WSUS
13 10 (0.77%) SCVMM
13 10 (0.77%) Single Sign-On
14 9 (0.69%) EnCase
14 9 (0.69%) FTK
14 9 (0.69%) SCOrch
Vendors
1 274 (21.03%) Microsoft
2 91 (6.98%) Splunk
3 87 (6.68%) Oracle
4 69 (5.30%) Remedy
5 65 (4.99%) Cisco
6 61 (4.68%) BMC
7 56 (4.30%) VMware
8 52 (3.99%) Delphix
8 52 (3.99%) RedGate
9 38 (2.92%) HP
9 38 (2.92%) IBM
9 38 (2.92%) SolarWinds
10 34 (2.61%) Salesforce.com
11 31 (2.38%) Dynatrace
12 30 (2.30%) Apple
13 28 (2.15%) Riverbed
14 26 (2.00%) Citrix
15 25 (1.92%) Palo Alto
16 21 (1.61%) CA
16 21 (1.61%) Tableau