Period
to 19 November 2017

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 508 564 708
Rank change year-on-year +56 +144 +132
Permanent jobs citing ServiceNow 969 837 689
As % of all permanent IT jobs advertised in the UK 0.54% 0.44% 0.32%
As % of the Vendors category 1.22% 1.01% 0.69%
Number of salaries quoted 621 641 563
UK median annual salary £52,500 £51,000 £46,500
Median salary % change year-on-year +2.94% +9.68% +3.33%
10th Percentile £26,250 £27,000 £26,250
90th Percentile £78,750 £72,500 £68,750
UK excluding London median annual salary £42,500 £45,000 £38,000
% change year-on-year -5.56% +18.42% -9.52%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 79389 82710 99941
As % of all permanent IT jobs advertised in the UK 44.54% 43.84% 45.72%
Number of salaries quoted 61363 66769 81384
UK median annual salary £47,500 £46,000 £45,000
Median salary % change year-on-year +3.26% +2.22% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £75,000 £75,000 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a percentage of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

The salary distribution of IT jobs citing ServiceNow over the 6 months to 19 November 2017.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 868 £54,000 +5.88% 51
London +58 552 £60,000 +9.09% 27
UK excluding London +21 363 £42,500 -5.56% 24
South East +31 106 £45,000 -5.26% 9
Midlands -16 91 £42,500 -5.56% 6
West Midlands -26 85 £42,500 -24.44% 6
North of England +27 72 £37,500 +7.14% 7
North West +18 49 £45,000 +38.46% 1
Scotland +27 47 £52,500 -4.55%
Yorkshire +39 23 £35,000 +48.94% 6
South West +39 16 £42,500 -10.53% 1
Wales +33 16 £32,034 +33.47%
East of England +10 16 £44,000 -12.00% 1
East Midlands +29 6 £22,500 -30.77%
Northern Ireland -26 1 £30,000 -14.29%

For the 6 months to 19 November 2017, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ServiceNow.

1 538 (55.52%) ITIL
2 410 (42.31%) Service Management
3 334 (34.47%) Windows
4 316 (32.61%) Finance
5 247 (25.49%) ITSM
6 240 (24.77%) Microsoft
7 217 (22.39%) Active Directory
8 200 (20.64%) Banking
9 184 (18.99%) Agile Software Development
10 175 (18.06%) JavaScript
10 175 (18.06%) Microsoft Office
11 173 (17.85%) VMware
12 167 (17.23%) Asset Management
13 164 (16.92%) Web Services
14 154 (15.89%) Windows 7
15 153 (15.79%) SaaS
16 149 (15.38%) HTML
17 141 (14.55%) SCCM
18 138 (14.24%) Investment Banking
19 133 (13.73%) Wealth Management
20 131 (13.52%) IaaS
21 130 (13.42%) Retail Banking
21 130 (13.42%) Microsoft Certification
22 128 (13.21%) Linux
23 126 (13.00%) Citrix
23 126 (13.00%) MS Exchange
24 125 (12.90%) XML
24 125 (12.90%) User Experience
24 125 (12.90%) Skype for Business
25 123 (12.69%) MCSE

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 126 (13.00%) MS Exchange
2 125 (12.90%) Skype for Business
3 122 (12.59%) Exchange Server 2010
4 41 (4.23%) SharePoint
5 19 (1.96%) IIS
6 16 (1.65%) CMS
7 13 (1.34%) OpenStack
8 12 (1.24%) Documentum
8 12 (1.24%) IBM Domino
8 12 (1.24%) Oracle SOA Suite
9 11 (1.14%) WebLogic
10 10 (1.03%) Tomcat
11 8 (0.83%) Confluence
12 7 (0.72%) Drupal
12 7 (0.72%) Jetty
12 7 (0.72%) WebSphere
13 6 (0.62%) BizTalk Server
14 5 (0.52%) IBM Notes
15 4 (0.41%) Adobe Experience Manager
15 4 (0.41%) Anypoint
Applications
1 175 (18.06%) Microsoft Office
2 20 (2.06%) Microsoft Excel
3 15 (1.55%) Microsoft Project
4 9 (0.93%) MS Visio
5 6 (0.62%) Microsoft PowerPoint
6 1 (0.10%) Adobe Captivate
Business Applications
1 67 (6.91%) Remedy ITSM
2 18 (1.86%) Dynamics CRM
3 13 (1.34%) Eloqua
4 10 (1.03%) NetSuite
4 10 (1.03%) Workfront
5 7 (0.72%) Workday HCM
6 6 (0.62%) Dynamics AX
7 4 (0.41%) assyst
7 4 (0.41%) BusinessWorks
7 4 (0.41%) Dynamics NAV
7 4 (0.41%) Markit EDM
7 4 (0.41%) Unit4 Business World
8 3 (0.31%) Oracle CRM On Demand
9 2 (0.21%) Oracle ERP
9 2 (0.21%) SAP ERP
10 1 (0.10%) JDE OneWorld
10 1 (0.10%) SAP Hybris
Cloud Services
1 153 (15.79%) SaaS
2 131 (13.52%) IaaS
3 107 (11.04%) Amazon AWS
4 74 (7.64%) Office 365
5 71 (7.33%) Microsoft Azure
6 20 (2.06%) OpenShift
7 17 (1.75%) G Suite
7 17 (1.75%) GitHub
8 16 (1.65%) Cloud Computing
9 15 (1.55%) Azure Active Directory
9 15 (1.55%) Sumo Logic
10 13 (1.34%) PaaS
11 12 (1.24%) Mimecast
12 6 (0.62%) Boomi
12 6 (0.62%) SuccessFactors
12 6 (0.62%) Taleo
13 5 (0.52%) Adobe Analytics
13 5 (0.52%) CloudBees
13 5 (0.52%) Google Cloud Platform
14 3 (0.31%) Salesforce Service Cloud
Communications & Networking
1 121 (12.49%) Skype
2 34 (3.51%) LDAP
3 28 (2.89%) VoIP
3 28 (2.89%) VPN
4 21 (2.17%) WAN
5 19 (1.96%) Firewall
6 16 (1.65%) TCP/IP
7 15 (1.55%) LAN
7 15 (1.55%) Unified Communications
8 13 (1.34%) SAN
9 11 (1.14%) DNS
9 11 (1.14%) SNMP
9 11 (1.14%) TACACS
10 9 (0.93%) Internet
10 9 (0.93%) SSL
11 8 (0.83%) MPLS
12 7 (0.72%) HTTP
12 7 (0.72%) Network Security
12 7 (0.72%) Wireless
13 6 (0.62%) Remote Desktop
Database & Business Intelligence
1 54 (5.57%) SQL Server
2 31 (3.20%) MySQL
3 14 (1.44%) Data Warehouse
4 13 (1.34%) BODI
4 13 (1.34%) BusinessObjects
4 13 (1.34%) MS Access
4 13 (1.34%) Oracle BI EE
5 12 (1.24%) SQL Server Integration Services
6 9 (0.93%) PostgreSQL
7 8 (0.83%) MongoDB
7 8 (0.83%) Power BI
8 7 (0.72%) Oracle Reports
8 7 (0.72%) Relational Database
8 7 (0.72%) SQL Server Analysis Services
9 6 (0.62%) SQL Server 2008
10 5 (0.52%) DTS
11 4 (0.41%) Amazon Redshift
12 3 (0.31%) DB2
13 2 (0.21%) Oracle Database
13 2 (0.21%) RDBMS
Development Applications
1 50 (5.16%) JIRA
2 34 (3.51%) Git (software)
3 31 (3.20%) Jenkins
4 21 (2.17%) Sonatype Nexus
5 13 (1.34%) SQL Server Management Studio (SSMS)
6 12 (1.24%) Team Foundation Server
7 11 (1.14%) Atlassian Bamboo
7 11 (1.14%) Subversion
8 9 (0.93%) Visual Studio
9 7 (0.72%) Octopus Deploy
9 7 (0.72%) Selenium
10 6 (0.62%) Maven
11 5 (0.52%) GoCD
11 5 (0.52%) IBM UrbanCode
11 5 (0.52%) Oracle Forms
12 4 (0.41%) Cucumber
12 4 (0.41%) SpecFlow
12 4 (0.41%) Talend Open Studio
12 4 (0.41%) Vagrant
12 4 (0.41%) WebDriver
General
1 316 (32.61%) Finance
2 200 (20.64%) Banking
3 138 (14.24%) Investment Banking
4 130 (13.42%) Retail Banking
5 32 (3.30%) Marketing
6 26 (2.68%) Financial Institution
7 24 (2.48%) Legal
8 22 (2.27%) Law
8 22 (2.27%) Publishing
9 19 (1.96%) Telecoms
10 18 (1.86%) Retail
11 11 (1.14%) Games
12 9 (0.93%) German Language
13 7 (0.72%) Advertising
13 7 (0.72%) Billing
13 7 (0.72%) Digital Economy
14 6 (0.62%) French Language
15 5 (0.52%) Front Office
15 5 (0.52%) Manufacturing
16 2 (0.21%) Electronics
Job Titles
1 165 (17.03%) Analyst
2 122 (12.59%) Developer
3 111 (11.46%) Consultant
4 81 (8.36%) ServiceNow Developer
5 57 (5.88%) Service Manager
6 54 (5.57%) Architect
7 53 (5.47%) Head of Support
8 50 (5.16%) Service Analyst
9 38 (3.92%) Support Analyst
10 37 (3.82%) Technical Consultant
11 35 (3.61%) DevOps Engineer
11 35 (3.61%) IT Analyst
12 34 (3.51%) Administrator
12 34 (3.51%) ServiceNow Consultant
13 32 (3.30%) IT Manager
14 31 (3.20%) IT Support
15 30 (3.10%) AWS Engineer
16 29 (2.99%) Applications Support
16 29 (2.99%) AWS DevOps
16 29 (2.99%) AWS DevOps Engineer
Libraries, Frameworks & Software Standards
1 164 (16.92%) Web Services
2 149 (15.38%) HTML
3 125 (12.90%) XML
4 89 (9.18%) SOAP
5 85 (8.77%) CSS
6 69 (7.12%) REST
7 57 (5.88%) Ajax
8 44 (4.54%) .NET
9 43 (4.44%) AngularJS
10 28 (2.89%) Twitter Bootstrap
11 19 (1.96%) Middleware
12 16 (1.65%) RESTful
13 13 (1.34%) .NET Framework
13 13 (1.34%) Elastic Stack
13 13 (1.34%) SAML
14 12 (1.24%) JSON
15 11 (1.14%) HTML5
15 11 (1.14%) OAuth
15 11 (1.14%) OpenID
15 11 (1.14%) SailPoint
Miscellaneous
1 125 (12.90%) User Experience
2 121 (12.49%) Blackberry
3 74 (7.64%) Analytical Skills
4 62 (6.40%) Data Centre
5 58 (5.99%) CMDB
6 55 (5.68%) Computer Science
7 29 (2.99%) Fintech
8 27 (2.79%) Hedge funds
8 27 (2.79%) Management Information System
9 18 (1.86%) Hybrid Cloud
10 15 (1.55%) Virtual Team
11 14 (1.44%) Enterprise Software
12 13 (1.34%) Social Media
13 12 (1.24%) EMC VNX
14 10 (1.03%) Smartphone
15 9 (0.93%) iPad
15 9 (0.93%) Video Conferencing
16 8 (0.83%) RSA SecurID
17 7 (0.72%) iPhone
17 7 (0.72%) Mobile Computing
Operating Systems
1 334 (34.47%) Windows
2 154 (15.89%) Windows 7
3 128 (13.21%) Linux
4 114 (11.76%) Apple iOS
5 113 (11.66%) Android
6 109 (11.25%) Mac OS X
7 95 (9.80%) Unix
8 72 (7.43%) Windows Server
9 48 (4.95%) Red Hat Enterprise Linux
10 44 (4.54%) Windows 10
11 43 (4.44%) Windows Server 2012
12 32 (3.30%) Windows Server 2008
13 30 (3.10%) CentOS
14 20 (2.06%) Windows Server 2003
15 10 (1.03%) Windows 8
16 7 (0.72%) Mac OS
17 5 (0.52%) Windows XP
18 4 (0.41%) Solaris
18 4 (0.41%) Ubuntu
18 4 (0.41%) Windows Phone
Processes & Methodologies
1 538 (55.52%) ITIL
2 410 (42.31%) Service Management
3 247 (25.49%) ITSM
4 184 (18.99%) Agile Software Development
5 167 (17.23%) Asset Management
6 133 (13.73%) Wealth Management
7 121 (12.49%) Change Management
8 112 (11.56%) Service Delivery
9 110 (11.35%) Problem Management
10 108 (11.15%) Project Management
11 107 (11.04%) Configuration Management
12 104 (10.73%) Incident Management
13 99 (10.22%) Stakeholder Management
14 90 (9.29%) ITIL V3
15 89 (9.18%) DevOps
16 87 (8.98%) Presales
17 79 (8.15%) Workflow
18 77 (7.95%) Service Design
19 72 (7.43%) Scrum
20 56 (5.78%) Continuous Improvement
Programming Languages
1 175 (18.06%) JavaScript
2 85 (8.77%) Java
3 79 (8.15%) SQL
4 62 (6.40%) Perl
5 58 (5.99%) PowerShell
6 52 (5.37%) Python
7 36 (3.72%) Bash Shell
8 29 (2.99%) Ruby
9 28 (2.89%) PHP
10 25 (2.58%) Shell Script
11 19 (1.96%) C#
12 14 (1.44%) PL/SQL
13 13 (1.34%) C
14 12 (1.24%) T-SQL
15 9 (0.93%) Go
16 6 (0.62%) VB.NET
17 4 (0.41%) Apex Code
17 4 (0.41%) VB
17 4 (0.41%) VBScript
18 2 (0.21%) Scala
Qualifications
1 130 (13.42%) Microsoft Certification
2 123 (12.69%) MCSE
3 117 (12.07%) Degree
4 102 (10.53%) CCA
4 102 (10.53%) Citrix Certification
5 42 (4.33%) ITIL Certification
6 32 (3.30%) Computer Science Degree
7 30 (3.10%) AWS Certification
8 28 (2.89%) Cisco Certification
9 18 (1.86%) MCSA
10 17 (1.75%) ITIL Foundation Certificate
11 16 (1.65%) Security Cleared
12 15 (1.55%) CISSP
13 14 (1.44%) CISM
14 12 (1.24%) (ISC)2 CCSP
14 12 (1.24%) GIAC
14 12 (1.24%) ISSAP
15 10 (1.03%) CCNA
16 8 (0.83%) CCNP
17 6 (0.62%) SC Cleared
Quality Assurance & Compliance
1 74 (7.64%) SLA
2 24 (2.48%) QA
3 21 (2.17%) Data Quality
4 5 (0.52%) GCP
5 4 (0.41%) COBIT
6 3 (0.31%) ISO/IEC 20000
7 2 (0.21%) ISO/IEC 27001
7 2 (0.21%) Sarbanes-Oxley
8 1 (0.10%) PMO
System Software
1 217 (22.39%) Active Directory
2 107 (11.04%) XenDesktop
3 102 (10.53%) XenApp
4 40 (4.13%) VMware Infrastructure
5 22 (2.27%) Docker
6 14 (1.44%) Microsoft App-V
7 13 (1.34%) VMware ESXi
8 8 (0.83%) Virtual Desktop
9 7 (0.72%) BitLocker
9 7 (0.72%) VMware NSX
10 6 (0.62%) Virtual Machines
11 5 (0.52%) vSphere
12 4 (0.41%) Hyper-V
12 4 (0.41%) Terminal Server
13 2 (0.21%) Terminal Services
13 2 (0.21%) Time Sharing Option
14 1 (0.10%) Virtual Servers
14 1 (0.10%) VMware Workstation
Systems Management
1 141 (14.55%) SCCM
2 112 (11.56%) AirWatch
3 58 (5.99%) Puppet
4 53 (5.47%) Opscode Chef
5 48 (4.95%) Terraform
6 40 (4.13%) Ansible
7 23 (2.37%) Nagios
7 23 (2.37%) SCOM
8 14 (1.44%) Cisco CUCM
8 14 (1.44%) ZABBIX
9 13 (1.34%) Ganglia
10 12 (1.24%) Symantec Enterprise Vault
11 11 (1.14%) Consul
11 11 (1.14%) Kubernetes
12 10 (1.03%) WebSphere Cast Iron
13 9 (0.93%) FortiGate
14 6 (0.62%) NetBackup
14 6 (0.62%) Packer
15 5 (0.52%) Rundeck
15 5 (0.52%) vRealize
Vendors
1 240 (24.77%) Microsoft
2 173 (17.85%) VMware
3 126 (13.00%) Citrix
4 113 (11.66%) Apple
5 109 (11.25%) AppSense
5 109 (11.25%) McAfee
6 107 (11.04%) Remedy
7 85 (8.77%) Oracle
8 65 (6.71%) BMC
9 60 (6.19%) Splunk
10 59 (6.09%) HP
11 56 (5.78%) Cisco
12 54 (5.57%) Red Hat
13 42 (4.33%) LANDesk
14 40 (4.13%) HEAT Software
15 38 (3.92%) Salesforce.com
16 27 (2.79%) Tableau
17 26 (2.68%) Google
18 24 (2.48%) IBM
19 20 (2.06%) EMC