Period
to 4 August 2020

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 4 August 2020 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK
6 months to
4 Aug 2020
Same period 2019 Same period 2018
Rank 304 290 372
Rank change year-on-year -14 +82 +162
Permanent jobs citing ServiceNow 658 1,582 1,433
As % of all permanent jobs advertised in the UK 0.99% 1.11% 0.83%
As % of the Vendors category 2.40% 2.61% 1.91%
Number of salaries quoted 610 1,376 981
Median annual salary £65,000 £55,000 £47,500
Median salary % change year-on-year +18.18% +15.79% -9.52%
10th Percentile £32,000 £31,250 £27,500
90th Percentile £90,000 £80,000 £85,000
UK excluding London median annual salary £50,000 £45,000 £42,500
% change year-on-year +11.11% +5.88% +5.70%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

All Vendors
UK
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 27,390 60,620 75,026
As % of all permanent IT jobs advertised in the UK 41.15% 42.38% 43.39%
Number of salaries quoted 20,945 46,569 58,088
Median annual salary £52,500 £50,000 £49,500
Median salary % change year-on-year +5.00% +1.01% +4.21%
10th Percentile £30,750 £27,500 £27,000
90th Percentile £87,500 £82,500 £78,750
UK excluding London median annual salary £47,500 £45,000 £44,000
% change year-on-year +5.56% +2.27% +4.76%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 4 August 2020.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 4 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 617 £67,500 +22.73% 55
London -8 353 £67,500 +12.50% 27
UK excluding London +20 284 £50,000 +11.11% 34
Work from Home +25 109 £67,500 +12.50% 8
South East +26 99 £62,500 +31.58% 11
North of England +157 94 £55,000 +46.67% 4
North West +127 58 £60,000 +33.33% 1
Midlands +21 39 £35,000 -23.91% 7
Yorkshire +125 32 £52,500 +61.54% 3
West Midlands +7 27 £30,500 -33.70% 4
East of England +76 24 £30,000 +3.45%
Scotland +24 17 £48,000 +18.52% 1
East Midlands +75 12 £45,500 -9.00% 3
Wales +37 7 £50,000 - 6
South West +77 4 £41,250 +37.50% 5
North East +22 4 - -

For the 6 months to 4 August 2020, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ServiceNow.

1 280 (42.55%) ITIL
2 273 (41.49%) ITSM
3 248 (37.69%) Service Management
4 130 (19.76%) Finance
5 125 (19.00%) JavaScript
5 125 (19.00%) Windows
6 119 (18.09%) HTML
7 110 (16.72%) XML
8 109 (16.57%) Microsoft
9 107 (16.26%) Agile Software Development
10 93 (14.13%) Active Directory
11 86 (13.07%) Java
12 84 (12.77%) Remedy
13 83 (12.61%) Degree
14 81 (12.31%) SQL
15 79 (12.01%) Remedy ITSM
16 78 (11.85%) CSS
17 74 (11.25%) SQL Server
18 73 (11.09%) Ajax
18 73 (11.09%) Analytical Skills
19 71 (10.79%) Linux
20 70 (10.64%) Service Delivery
21 69 (10.49%) JIRA
21 69 (10.49%) AngularJS
21 69 (10.49%) Requirements Gathering
22 66 (10.03%) Asset Management
23 65 (9.88%) Oracle
24 64 (9.73%) .NET
25 62 (9.42%) CMDB
26 60 (9.12%) Azure

ServiceNow
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (5.78%) IIS
2 27 (4.10%) CMS
3 23 (3.50%) Confluence
3 23 (3.50%) SharePoint
4 22 (3.34%) Tomcat
5 20 (3.04%) Apache
6 16 (2.43%) Elasticsearch
6 16 (2.43%) SAS
6 16 (2.43%) WebSphere
7 15 (2.28%) Apache Spark
7 15 (2.28%) Oracle Workflow
8 12 (1.82%) Skype for Business
9 7 (1.06%) MS Exchange
9 7 (1.06%) nginx
10 5 (0.76%) WildFly
11 4 (0.61%) Anypoint
11 4 (0.61%) IBM Notes
12 2 (0.30%) Apache Solr
13 1 (0.15%) Exchange Server 2010
Applications
1 48 (7.29%) Microsoft Office
2 31 (4.71%) Microsoft Excel
3 16 (2.43%) Microsoft PowerPoint
4 8 (1.22%) MS Visio
Business Applications
1 79 (12.01%) Remedy ITSM
2 15 (2.28%) SAP GTS
3 13 (1.98%) Salerio
4 12 (1.82%) Shopify
5 7 (1.06%) assyst
6 4 (0.61%) Dynamics CRM
6 4 (0.61%) Oracle Applications
6 4 (0.61%) Oracle CRM On Demand
7 3 (0.46%) Dynamics AX
7 3 (0.46%) NetSuite
7 3 (0.46%) ResourceLink
8 2 (0.30%) Eikon
8 2 (0.30%) thinkFolio
8 2 (0.30%) Workday HCM
9 1 (0.15%) Workfront
Cloud Services
1 60 (9.12%) Azure
2 59 (8.97%) SaaS
3 54 (8.21%) Office 365
4 53 (8.05%) AWS
5 35 (5.32%) PaaS
6 27 (4.10%) IaaS
7 26 (3.95%) GitHub
8 21 (3.19%) Azure Active Directory
9 20 (3.04%) Cloud Computing
10 17 (2.58%) GCP
11 12 (1.82%) OneDrive
11 12 (1.82%) Stackdriver
12 11 (1.67%) Power Platform
13 5 (0.76%) Logic Apps
14 4 (0.61%) Dynamics 365
14 4 (0.61%) Salesforce Service Cloud
15 2 (0.30%) Amazon EC2
15 2 (0.30%) Mimecast
15 2 (0.30%) Oracle CX
15 2 (0.30%) Salesforce Sales Cloud
Communications & Networking
1 45 (6.84%) VPN
2 33 (5.02%) SSL
3 27 (4.10%) DNS
3 27 (4.10%) Firewall
4 21 (3.19%) TCP/IP
4 21 (3.19%) Wireless
5 20 (3.04%) HTTP
6 18 (2.74%) Skype
7 17 (2.58%) DHCP
8 12 (1.82%) Internet
9 10 (1.52%) LAN
9 10 (1.52%) SAN
10 9 (1.37%) WAN
11 8 (1.22%) Cisco ISE
11 8 (1.22%) FTP
11 8 (1.22%) IMAP
11 8 (1.22%) SMTP
12 6 (0.91%) Cisco Nexus
12 6 (0.91%) Software-Defined Networking
12 6 (0.91%) Unified Communications
Database & Business Intelligence
1 74 (11.25%) SQL Server
2 32 (4.86%) DB2
3 28 (4.26%) PostgreSQL
4 22 (3.34%) MySQL
5 18 (2.74%) SQL Server Integration Services
6 16 (2.43%) BusinessObjects
6 16 (2.43%) SQL Server Analysis Services
7 15 (2.28%) Big Data
8 13 (1.98%) MongoDB
9 9 (1.37%) SQL Server Reporting Services
10 8 (1.22%) Oracle Reports
10 8 (1.22%) Power BI
11 5 (0.76%) Oracle Database
11 5 (0.76%) SQL Server 2008
12 4 (0.61%) NoSQL
13 3 (0.46%) Hadoop
13 3 (0.46%) Relational Database
13 3 (0.46%) SQL Server 2012
13 3 (0.46%) SQL Server 2016
14 2 (0.30%) MariaDB
Development Applications
1 69 (10.49%) JIRA
2 29 (4.41%) Git (software)
3 26 (3.95%) Jenkins
4 13 (1.98%) Gradle
5 8 (1.22%) Artifactory
5 8 (1.22%) Gerrit
5 8 (1.22%) Sonatype Nexus
6 6 (0.91%) Octopus Deploy
7 5 (0.76%) Atlassian Bamboo
7 5 (0.76%) TeamCity
8 4 (0.61%) Bitbucket
9 3 (0.46%) SonarQube
9 3 (0.46%) Visual Studio
10 2 (0.30%) GitLab
10 2 (0.30%) Team Foundation Server
11 1 (0.15%) Mocha
11 1 (0.15%) MSBuild
11 1 (0.15%) MSI
General
1 130 (19.76%) Finance
2 30 (4.56%) Banking
3 17 (2.58%) Public Sector
4 16 (2.43%) Billing
5 15 (2.28%) Italian Language
6 14 (2.13%) Law
7 13 (1.98%) Legal
8 10 (1.52%) Retail
9 8 (1.22%) Pharmaceutical
10 7 (1.06%) Front Office
11 5 (0.76%) International Banking
11 5 (0.76%) Telecoms
12 4 (0.61%) Financial Institution
12 4 (0.61%) Investment Banking
13 3 (0.46%) Automotive
13 3 (0.46%) Back Office
14 2 (0.30%) Advertising
14 2 (0.30%) Manufacturing
15 1 (0.15%) Marketing
Job Titles
1 134 (20.36%) Analyst
2 121 (18.39%) Developer
3 102 (15.50%) Consultant
4 93 (14.13%) ServiceNow Developer
5 63 (9.57%) ServiceNow Consultant
6 62 (9.42%) Administrator
7 58 (8.81%) Technical Consultant
8 55 (8.36%) Support Analyst
9 37 (5.62%) Applications Support
10 32 (4.86%) Support Engineer
11 29 (4.41%) Architect
12 28 (4.26%) Service Analyst
13 25 (3.80%) Senior Developer
13 25 (3.80%) Service Desk Analyst
14 21 (3.19%) Network Engineer
15 20 (3.04%) IT Analyst
15 20 (3.04%) Service Manager
15 20 (3.04%) SQL Analyst
15 20 (3.04%) SQL Support Analyst
16 19 (2.89%) Engagement Manager
Libraries, Frameworks & Software Standards
1 119 (18.09%) HTML
2 110 (16.72%) XML
3 78 (11.85%) CSS
4 73 (11.09%) Ajax
5 69 (10.49%) AngularJS
6 64 (9.73%) .NET
7 51 (7.75%) Web Services
8 44 (6.69%) LDAP
9 32 (4.86%) SOAP
10 25 (3.80%) Elastic Stack
11 19 (2.89%) jQuery
12 15 (2.28%) Spring
13 13 (1.98%) RabbitMQ
13 13 (1.98%) Regular Expression
13 13 (1.98%) REST
13 13 (1.98%) Spring Integration
14 8 (1.22%) SailPoint
14 8 (1.22%) Velocity
14 8 (1.22%) YAML
15 7 (1.06%) XMPP
Miscellaneous
1 73 (11.09%) Analytical Skills
2 62 (9.42%) CMDB
3 42 (6.38%) Management Information System
4 30 (4.56%) Data Centre
5 23 (3.50%) Self-Motivation
6 16 (2.43%) AS400
6 16 (2.43%) iSeries
6 16 (2.43%) Reinsurance
7 15 (2.28%) Analytical Mindset
7 15 (2.28%) iPhone
8 13 (1.98%) SWIFT
9 12 (1.82%) Derivative
9 12 (1.82%) Equities
10 9 (1.37%) Hybrid Cloud
11 8 (1.22%) IVR
12 6 (0.91%) Driving Licence
12 6 (0.91%) iPad
13 5 (0.76%) Data Structures
13 5 (0.76%) Smartphone
13 5 (0.76%) User Experience
Operating Systems
1 125 (19.00%) Windows
2 71 (10.79%) Linux
3 53 (8.05%) Unix
4 50 (7.60%) Windows 10
5 40 (6.08%) Windows Server
6 29 (4.41%) Windows 7
7 18 (2.74%) Windows Server 2008
8 17 (2.58%) Android
9 11 (1.67%) CentOS
9 11 (1.67%) Red Hat Enterprise Linux
10 9 (1.37%) Windows Server 2016
11 8 (1.22%) Apple iOS
12 6 (0.91%) Windows Server 2012
13 4 (0.61%) Mac OS
14 3 (0.46%) CoreOS
14 3 (0.46%) Solaris
15 2 (0.30%) Mac OS X
16 1 (0.15%) Ubuntu
16 1 (0.15%) Windows Mobile
Processes & Methodologies
1 280 (42.55%) ITIL
2 273 (41.49%) ITSM
3 248 (37.69%) Service Management
4 107 (16.26%) Agile Software Development
5 70 (10.64%) Service Delivery
6 69 (10.49%) Requirements Gathering
7 66 (10.03%) Asset Management
8 60 (9.12%) Project Management
9 53 (8.05%) DevOps
10 52 (7.90%) Presales
11 44 (6.69%) Problem-Solving
12 43 (6.53%) Configuration Management
13 42 (6.38%) Change Management
14 40 (6.08%) ITIL V3
15 38 (5.78%) Computer Science
15 38 (5.78%) CRM
15 38 (5.78%) Project Delivery
16 37 (5.62%) Incident Management
17 35 (5.32%) Workflow
18 33 (5.02%) Analytics
Programming Languages
1 125 (19.00%) JavaScript
2 86 (13.07%) Java
3 81 (12.31%) SQL
4 51 (7.75%) PowerShell
5 48 (7.29%) Python
6 26 (3.95%) Perl
7 25 (3.80%) C#
8 22 (3.34%) Bash Shell
9 16 (2.43%) RPG
10 8 (1.22%) C
10 8 (1.22%) Groovy
10 8 (1.22%) PHP
10 8 (1.22%) Ruby
10 8 (1.22%) Shell Script
11 7 (1.06%) C++
12 5 (0.76%) T-SQL
13 3 (0.46%) VBA
14 2 (0.30%) VB.NET
Qualifications
1 83 (12.61%) Degree
2 40 (6.08%) Security Cleared
3 36 (5.47%) Computer Science Degree
4 28 (4.26%) SC Cleared
5 21 (3.19%) ITIL Certification
6 17 (2.58%) Cisco Certification
7 13 (1.98%) CCNA
8 11 (1.67%) Microsoft Certification
9 10 (1.52%) PMP
10 9 (1.37%) CCNP
11 8 (1.22%) CISA
11 8 (1.22%) CISM
11 8 (1.22%) CISSP
12 5 (0.76%) BPSS Clearance
12 5 (0.76%) ISEB
12 5 (0.76%) ISEB Practitioner
12 5 (0.76%) ITIL Foundation Certificate
12 5 (0.76%) MCP
13 4 (0.61%) FFIEC
13 4 (0.61%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 39 (5.93%) SLA
2 24 (3.65%) QA
3 21 (3.19%) COBIT
4 7 (1.06%) Sarbanes-Oxley
5 5 (0.76%) ISO/IEC 19770
6 3 (0.46%) Data Quality
6 3 (0.46%) ISO/IEC 27001
7 2 (0.30%) GDPR
8 1 (0.15%) ISO 9001
8 1 (0.15%) ISO/IEC 20000
System Software
1 93 (14.13%) Active Directory
2 33 (5.02%) VMware Infrastructure
3 11 (1.67%) vSphere
3 11 (1.67%) XenApp
4 9 (1.37%) Hyper-V
5 8 (1.22%) VMware ESXi
6 7 (1.06%) Docker
6 7 (1.06%) Firmware
7 5 (0.76%) Virtual Machines
8 4 (0.61%) Microsoft App-V
8 4 (0.61%) Xen
9 2 (0.30%) Snort
9 2 (0.30%) Virtual Servers
10 1 (0.15%) Active Directory Lightweight Directory Services
10 1 (0.15%) LXC
10 1 (0.15%) Terminal Server
10 1 (0.15%) Virtual Desktop
10 1 (0.15%) XenDesktop
Systems Management
1 40 (6.08%) SCCM
2 30 (4.56%) Terraform
3 26 (3.95%) Kubernetes
4 22 (3.34%) Ansible
5 19 (2.89%) HP UCMDB
6 16 (2.43%) Nagios
6 16 (2.43%) Single Sign-On
7 15 (2.28%) Grafana
8 12 (1.82%) Cisco CUCM
8 12 (1.82%) Microsoft Intune
9 9 (1.37%) Cisco Prime
10 8 (1.22%) CSIRT
10 8 (1.22%) Nessus
11 6 (0.91%) FortiGate
11 6 (0.91%) Puppet
12 5 (0.76%) Netcool
12 5 (0.76%) Netcool/OMNIbus
12 5 (0.76%) Tivoli
12 5 (0.76%) Tivoli Monitoring
13 4 (0.61%) Jamf Pro
Vendors
1 109 (16.57%) Microsoft
2 84 (12.77%) Remedy
3 65 (9.88%) Oracle
4 48 (7.29%) VMware
5 46 (6.99%) HP
6 36 (5.47%) Citrix
7 33 (5.02%) IBM
8 29 (4.41%) Salesforce.com
9 28 (4.26%) BMC
9 28 (4.26%) Splunk
10 27 (4.10%) SolarWinds
11 23 (3.50%) Cisco
12 22 (3.34%) SAP
13 20 (3.04%) Siebel
14 16 (2.43%) CA
14 16 (2.43%) Hyperion
14 16 (2.43%) PeopleSoft
15 15 (2.28%) Google
16 13 (1.98%) Apple
17 12 (1.82%) Adobe