Period
to 16 February 2020

The median annual salary for a Desktop Support was £30,000 in advertised job vacancies during the 6 months to 16 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
16 Feb 2020
Same period 2019 Same period 2018
Rank 434 477 448
Rank change year-on-year +43 -29 +36
Permanent jobs requiring a Desktop Support 814 929 1,182
As % of all permanent IT jobs advertised in the UK 0.66% 0.62% 0.67%
As % of the Job Titles category 0.70% 0.64% 0.70%
Number of salaries quoted 694 742 984
UK median annual salary £30,000 £31,000 £29,500
Median salary % change year-on-year -3.23% +5.08% +10.97%
10th Percentile £23,250 £22,500 £21,250
90th Percentile £47,500 £50,000 £47,500
UK excluding London median annual salary £26,500 £27,500 £25,500
% change year-on-year -3.64% +7.84% +2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 116,944 144,401 169,611
% of permanent IT jobs with a recognized job title 95.52% 95.90% 96.34%
Number of salaries quoted 93,656 115,495 138,924
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

The salary distribution of IT jobs citing Desktop Support over the 6 months to 16 February 2020.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 16 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 766 £31,250 +0.81% 158
London +4 426 £35,000 +1.45% 49
UK excluding London +98 371 £26,500 -3.64% 124
South East +134 182 £26,500 -3.64% 45
North of England +36 52 £25,000 -3.85% 21
South West +47 45 £30,000 +9.09% 11
Midlands +7 36 £25,000 -19.35% 19
Yorkshire +52 26 £24,250 -11.82% 3
East of England +26 25 £27,000 -1.82% 13
Scotland +50 22 £26,500 -18.46% 11
West Midlands +10 22 £27,500 -11.29% 9
North West +8 22 £27,500 +6.80% 17
East Midlands +25 14 £24,000 +4.35% 10
Channel Islands - 4 £25,000 -
North East - 4 £25,000 - 1
Northern Ireland +16 3 - - 2
Wales -10 2 £25,500 +6.25% 2

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 February 2020, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 669 (82.19%) Windows
2 454 (55.77%) Active Directory
3 419 (51.47%) Windows 10
4 396 (48.65%) Office 365
5 326 (40.05%) Microsoft
6 262 (32.19%) Windows 7
7 260 (31.94%) ITIL
8 245 (30.10%) Microsoft Office
9 170 (20.88%) Finance
10 160 (19.66%) SCCM
11 140 (17.20%) Windows Server
12 137 (16.83%) SLA
13 122 (14.99%) Citrix
14 118 (14.50%) Problem-Solving
15 113 (13.88%) VMware
16 105 (12.90%) Apple
17 96 (11.79%) TCP/IP
18 85 (10.44%) Break/Fix
19 84 (10.32%) Apple iOS
20 82 (10.07%) VMware Infrastructure
21 77 (9.46%) LAN
22 76 (9.34%) Microsoft Certification
23 74 (9.09%) Android
24 69 (8.48%) WAN
25 68 (8.35%) SharePoint
26 64 (7.86%) PowerShell
27 63 (7.74%) MS Exchange
28 60 (7.37%) Service Management
28 60 (7.37%) Banking
28 60 (7.37%) Smartphone

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (8.35%) SharePoint
2 63 (7.74%) MS Exchange
3 44 (5.41%) Skype for Business
4 27 (3.32%) Exchange Server 2013
5 21 (2.58%) Exchange Server 2010
6 19 (2.33%) SharePoint 2013
7 14 (1.72%) Exchange Server 2007
7 14 (1.72%) WordPress
8 13 (1.60%) CMS
9 9 (1.11%) Joomla!
10 6 (0.74%) Blackberry Enterprise Server
10 6 (0.74%) IBM Notes
11 2 (0.25%) Confluence
11 2 (0.25%) IIS
12 1 (0.12%) SharePoint 2010
Applications
1 245 (30.10%) Microsoft Office
2 36 (4.42%) Microsoft Excel
3 14 (1.72%) Microsoft PowerPoint
4 8 (0.98%) Acrobat
4 8 (0.98%) AutoCAD
5 6 (0.74%) MS Visio
6 3 (0.37%) SketchUp
7 2 (0.25%) Microsoft Project
7 2 (0.25%) Mozilla Thunderbird
7 2 (0.25%) Photoshop
8 1 (0.12%) Revit
Business Applications
1 23 (2.83%) Remedy ITSM
2 2 (0.25%) Dynamics CRM
3 1 (0.12%) Sage 200
3 1 (0.12%) SAP Oil and Gas
Cloud Services
1 396 (48.65%) Office 365
2 59 (7.25%) Azure
3 19 (2.33%) AWS
4 14 (1.72%) Azure Active Directory
5 13 (1.60%) G Suite
6 10 (1.23%) OneDrive
7 9 (1.11%) Adobe Creative Cloud
7 9 (1.11%) Dynamics 365
8 4 (0.49%) Google Analytics
9 3 (0.37%) Dropbox
9 3 (0.37%) Mimecast
9 3 (0.37%) WhatsApp
10 2 (0.25%) Power Platform
11 1 (0.12%) Google Docs
11 1 (0.12%) SaaS
11 1 (0.12%) Sumo Logic
Communications & Networking
1 96 (11.79%) TCP/IP
2 77 (9.46%) LAN
3 69 (8.48%) WAN
4 58 (7.13%) DHCP
5 57 (7.00%) DNS
5 57 (7.00%) Firewall
6 52 (6.39%) Skype
7 48 (5.90%) VPN
8 44 (5.41%) Remote Desktop
9 32 (3.93%) VoIP
10 28 (3.44%) Wireless
11 23 (2.83%) Internet
12 21 (2.58%) Broadband
13 18 (2.21%) VLAN
14 17 (2.09%) IP Telephony
15 12 (1.47%) Intranet
16 10 (1.23%) WebEx
16 10 (1.23%) Wi-Fi
17 8 (0.98%) Network Security
17 8 (0.98%) SMTP
Database & Business Intelligence
1 19 (2.33%) SQL Server
2 3 (0.37%) FileMaker
3 2 (0.25%) Power BI
3 2 (0.25%) SQL Server 2008
3 2 (0.25%) SQL Server 2017
3 2 (0.25%) SQL Server Reporting Services
4 1 (0.12%) SQL Server 2014
Development Applications
1 6 (0.74%) WinDbg
2 5 (0.61%) MSI
3 4 (0.49%) JIRA
4 2 (0.25%) Bitbucket Server
4 2 (0.25%) Git (software)
4 2 (0.25%) Jenkins
5 1 (0.12%) Vagrant
General
1 170 (20.88%) Finance
2 60 (7.37%) Banking
3 37 (4.55%) Legal
4 22 (2.70%) Telecoms
5 20 (2.46%) Retail
6 12 (1.47%) Law
7 10 (1.23%) Public Sector
8 8 (0.98%) Financial Institution
9 7 (0.86%) Manufacturing
10 6 (0.74%) French Language
11 5 (0.61%) Front Office
11 5 (0.61%) Investment Banking
12 4 (0.49%) Advertising
12 4 (0.49%) Local Government
13 2 (0.25%) Aerospace
13 2 (0.25%) Games
13 2 (0.25%) German Language
13 2 (0.25%) Marketing
14 1 (0.12%) Back Office
Libraries, Frameworks & Software Standards
1 13 (1.60%) CSS
1 13 (1.60%) HTML
1 13 (1.60%) LDAP
2 4 (0.49%) COM
3 3 (0.37%) ODBC
4 1 (0.12%) Cocoa
4 1 (0.12%) Oracle Fusion
4 1 (0.12%) X-Windows
Miscellaneous
1 60 (7.37%) Smartphone
2 57 (7.00%) iPhone
3 49 (6.02%) Video Conferencing
4 48 (5.90%) Blackberry
5 43 (5.28%) Data Centre
5 43 (5.28%) Management Information System
6 40 (4.91%) iPad
7 34 (4.18%) Analytical Skills
8 32 (3.93%) Self-Motivation
9 30 (3.69%) Hedge funds
10 19 (2.33%) Driving Licence
11 15 (1.84%) CMDB
12 14 (1.72%) Fat Client
12 14 (1.72%) Handset
12 14 (1.72%) Mobile Computing
12 14 (1.72%) Thin Client
13 11 (1.35%) BYOD
14 9 (1.11%) Mobile App
15 8 (0.98%) Client/Server
16 7 (0.86%) EPoS
Operating Systems
1 669 (82.19%) Windows
2 419 (51.47%) Windows 10
3 262 (32.19%) Windows 7
4 140 (17.20%) Windows Server
5 84 (10.32%) Apple iOS
6 74 (9.09%) Android
7 60 (7.37%) Windows Server 2012
8 55 (6.76%) Windows 8
9 46 (5.65%) Mac OS X
10 40 (4.91%) Linux
11 31 (3.81%) Mac OS
12 29 (3.56%) Windows Server 2008
13 14 (1.72%) Windows XP
14 11 (1.35%) Windows Server 2003
15 6 (0.74%) Unix
16 4 (0.49%) Ubuntu
17 3 (0.37%) Windows Mobile
17 3 (0.37%) Windows Phone
18 2 (0.25%) CentOS
18 2 (0.25%) Red Hat Enterprise Linux
Processes & Methodologies
1 260 (31.94%) ITIL
2 118 (14.50%) Problem-Solving
3 85 (10.44%) Break/Fix
4 60 (7.37%) Service Management
5 59 (7.25%) ITSM
6 47 (5.77%) Asset Management
6 47 (5.77%) Mobile Device Management
7 36 (4.42%) Continuous Improvement
7 36 (4.42%) Migration
8 32 (3.93%) Incident Management
8 32 (3.93%) Service Delivery
8 32 (3.93%) Time Management
9 27 (3.32%) Problem Management
10 26 (3.19%) Mentoring
11 25 (3.07%) Investment Management
12 24 (2.95%) Application Packaging
12 24 (2.95%) Information Security
13 23 (2.83%) Change Management
13 23 (2.83%) Server Management
13 23 (2.83%) Ticket Management
Programming Languages
1 64 (7.86%) PowerShell
2 18 (2.21%) C
3 12 (1.47%) SQL
4 7 (0.86%) VBScript
5 4 (0.49%) JavaScript
5 4 (0.49%) PHP
6 3 (0.37%) Bash Shell
7 2 (0.25%) VBA
8 1 (0.12%) Shell Script
Qualifications
1 76 (9.34%) Microsoft Certification
2 48 (5.90%) Security Cleared
3 47 (5.77%) MCSE
4 40 (4.91%) A+ Certification
5 35 (4.30%) MCSA
6 33 (4.05%) MCP
7 30 (3.69%) Degree
8 25 (3.07%) SC Cleared
9 18 (2.21%) ITIL Foundation Certificate
10 10 (1.23%) CCNA
10 10 (1.23%) Cisco Certification
10 10 (1.23%) ITIL Certification
10 10 (1.23%) MCITP
11 9 (1.11%) MCDST
12 7 (0.86%) MOS
12 7 (0.86%) Network+ Certification
13 5 (0.61%) BPSS Clearance
14 3 (0.37%) HNC
14 3 (0.37%) HND
14 3 (0.37%) MCTS
Quality Assurance & Compliance
1 137 (16.83%) SLA
2 4 (0.49%) QA
3 3 (0.37%) Cyber Essentials
4 2 (0.25%) PCI DSS
5 1 (0.12%) EMIR
5 1 (0.12%) GAMP
5 1 (0.12%) GxP
5 1 (0.12%) ISO/IEC 20000
5 1 (0.12%) ISO/IEC 27001
5 1 (0.12%) MiFID
System Software
1 454 (55.77%) Active Directory
2 82 (10.07%) VMware Infrastructure
3 30 (3.69%) Hyper-V
4 18 (2.21%) vSphere
5 17 (2.09%) Virtual Desktop
6 14 (1.72%) XenApp
7 11 (1.35%) VMware Workstation
7 11 (1.35%) XenDesktop
8 5 (0.61%) BitLocker
8 5 (0.61%) Microsoft App-V
8 5 (0.61%) VMware ESXi
9 3 (0.37%) KVM
9 3 (0.37%) VMware Server
10 2 (0.25%) iptables
10 2 (0.25%) Microsoft Virtual Server
10 2 (0.25%) Virtual Machines
10 2 (0.25%) Virtual Servers
11 1 (0.12%) Citrix Hypervisor
11 1 (0.12%) NFS
11 1 (0.12%) Terminal Server
Systems Management
1 160 (19.66%) SCCM
2 29 (3.56%) Microsoft Intune
3 18 (2.21%) PowerCLI
3 18 (2.21%) SCOM
4 11 (1.35%) Cisco CUCM
5 10 (1.23%) Symantec Endpoint Protection
6 8 (0.98%) Jamf Pro
7 7 (0.86%) ServiceCenter
8 6 (0.74%) Perfmon
9 5 (0.61%) DameWare
10 4 (0.49%) Puppet
10 4 (0.49%) WSUS
11 3 (0.37%) Backup Exec
11 3 (0.37%) OpenView
11 3 (0.37%) Systems Management Server (SMS)
12 2 (0.25%) Grafana
12 2 (0.25%) IBM BigFix
12 2 (0.25%) McAfee ePO
12 2 (0.25%) Norton AntiVirus
12 2 (0.25%) yum
Vendors
1 326 (40.05%) Microsoft
2 122 (14.99%) Citrix
3 113 (13.88%) VMware
4 105 (12.90%) Apple
5 52 (6.39%) Cisco
5 52 (6.39%) ServiceNow
6 49 (6.02%) HP
7 35 (4.30%) Bloomberg
8 33 (4.05%) Remedy
9 28 (3.44%) Reuters
10 26 (3.19%) Dell
11 25 (3.07%) Ivanti
11 25 (3.07%) Polycom
12 20 (2.46%) Adobe
13 18 (2.21%) Wyse
14 17 (2.09%) Google
14 17 (2.09%) Symantec
15 16 (1.97%) Mitel
16 13 (1.60%) Avaya
17 10 (1.23%) IBM