Period
to 22 February 2019

The median annual salary for a Desktop Support was £31,000 in advertised job vacancies during the 6 months to 22 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
22 Feb 2019
Same period 2018 Same period 2017
Rank 466 439 476
Rank change year-on-year -27 +37 -13
Permanent jobs requiring a Desktop Support 935 1,188 1,037
As % of all permanent IT jobs advertised in the UK 0.62% 0.67% 0.59%
As % of the Job Titles category 0.64% 0.70% 0.61%
Number of salaries quoted 747 990 947
UK median annual salary £31,000 £29,625 £26,583
Median salary % change year-on-year +4.64% +11.44% -6.73%
10th Percentile £22,500 £21,250 £19,500
90th Percentile £50,000 £47,500 £41,250
UK excluding London median annual salary £27,500 £25,000 £25,000
% change year-on-year +10.00% - -5.66%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 145,103 169,608 169,548
% of permanent IT jobs with a recognized job title 95.91% 96.33% 96.55%
Number of salaries quoted 116,074 139,106 140,842
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +2.15%
10th Percentile £28,250 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

The salary distribution of IT jobs citing Desktop Support over the 6 months to 22 February 2019.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 22 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 903 £31,000 +3.33% 63
London +11 552 £34,000 - 26
UK excluding London -57 367 £27,500 +10.00% 39
South East -3 119 £27,500 +5.77% 6
North of England +45 71 £26,000 +5.05% 10
East of England +23 68 £27,500 +6.28% 5
Midlands +24 64 £31,000 +21.57% 6
North West +40 57 £25,375 +5.73% 4
West Midlands +31 45 £31,000 +27.18% 1
South West -19 30 £27,500 +14.58% 10
East Midlands +13 19 £23,172 -10.88% 5
Yorkshire +35 14 £29,500 +19.19% 5
Wales -2 11 £24,000 -20.00% 2
Scotland -8 5 £32,500 -1.52%
Northern Ireland -14 1 £32,500 +62.50%

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 February 2019, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 770 (82.35%) Windows
2 500 (53.48%) Active Directory
3 408 (43.64%) Microsoft
4 363 (38.82%) Windows 10
5 343 (36.68%) Microsoft Office
6 337 (36.04%) Windows 7
7 326 (34.87%) ITIL
8 298 (31.87%) Office 365
9 223 (23.85%) Finance
10 173 (18.50%) Citrix
11 168 (17.97%) Windows Server
12 167 (17.86%) SCCM
13 161 (17.22%) SLA
14 152 (16.26%) MS Exchange
15 136 (14.55%) Problem-Solving
16 117 (12.51%) TCP/IP
17 98 (10.48%) DHCP
18 97 (10.37%) VMware
19 92 (9.84%) DNS
20 87 (9.30%) LAN
20 87 (9.30%) Apple
20 87 (9.30%) PowerShell
21 86 (9.20%) Service Management
22 85 (9.09%) Windows Server 2012
23 80 (8.56%) Microsoft Excel
24 78 (8.34%) Android
25 77 (8.24%) Banking
26 74 (7.91%) Thin Client
26 74 (7.91%) Fat Client
26 74 (7.91%) Apple iOS

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 152 (16.26%) MS Exchange
2 61 (6.52%) SharePoint
3 40 (4.28%) Skype for Business
4 28 (2.99%) Exchange Server 2010
5 22 (2.35%) Exchange Server 2007
6 13 (1.39%) Exchange Server 2013
6 13 (1.39%) IBM Notes
7 6 (0.64%) Blackberry Enterprise Server
8 4 (0.43%) Exchange Server 2003
8 4 (0.43%) SharePoint 2013
9 2 (0.21%) CMS
9 2 (0.21%) Confluence
9 2 (0.21%) IIS
9 2 (0.21%) SharePoint 2010
10 1 (0.11%) Office Communications Server
Applications
1 343 (36.68%) Microsoft Office
2 80 (8.56%) Microsoft Excel
3 35 (3.74%) Microsoft PowerPoint
4 11 (1.18%) MS Visio
5 9 (0.96%) Spreadsheet
6 8 (0.86%) Acrobat
7 4 (0.43%) Microsoft Project
8 1 (0.11%) Mozilla Thunderbird
Business Applications
1 9 (0.96%) Remedy ITSM
2 3 (0.32%) Dynamics CRM
3 1 (0.11%) Dynamics NAV
Cloud Services
1 298 (31.87%) Office 365
2 48 (5.13%) Microsoft Azure
3 22 (2.35%) Amazon AWS
4 15 (1.60%) Azure Active Directory
5 8 (0.86%) G Suite
5 8 (0.86%) Mimecast
6 7 (0.75%) OneDrive
7 3 (0.32%) Google Cloud Platform
8 2 (0.21%) Adobe Creative Cloud
9 1 (0.11%) IaaS
9 1 (0.11%) SaaS
Communications & Networking
1 117 (12.51%) TCP/IP
2 98 (10.48%) DHCP
3 92 (9.84%) DNS
4 87 (9.30%) LAN
5 72 (7.70%) WAN
6 64 (6.84%) VPN
7 55 (5.88%) Firewall
8 52 (5.56%) VoIP
9 43 (4.60%) Skype
10 38 (4.06%) Wireless
11 36 (3.85%) Internet
12 27 (2.89%) Network Security
12 27 (2.89%) Remote Desktop
13 18 (1.93%) Wi-Fi
14 13 (1.39%) Intranet
15 11 (1.18%) IP Telephony
16 8 (0.86%) Cisco IOS
16 8 (0.86%) Ethernet
16 8 (0.86%) NetScaler
17 7 (0.75%) Unified Communications
Database & Business Intelligence
1 29 (3.10%) SQL Server
2 3 (0.32%) MySQL
3 2 (0.21%) Amazon RDS
4 1 (0.11%) SQL Server 2008
4 1 (0.11%) SQL Server Reporting Services
Development Applications
1 20 (2.14%) WinDbg
2 13 (1.39%) JIRA
3 8 (0.86%) MSI
4 5 (0.53%) Hudson
5 4 (0.43%) Git (software)
6 2 (0.21%) AdminStudio
6 2 (0.21%) InstallShield
General
1 223 (23.85%) Finance
2 77 (8.24%) Banking
3 32 (3.42%) Investment Banking
4 28 (2.99%) Telecoms
5 27 (2.89%) Law
6 24 (2.57%) Legal
7 21 (2.25%) Advertising
8 16 (1.71%) Retail
9 13 (1.39%) Back Office
9 13 (1.39%) Front Office
10 11 (1.18%) Games
10 11 (1.18%) Manufacturing
11 8 (0.86%) Marketing
11 8 (0.86%) Publishing
12 6 (0.64%) Billing
13 4 (0.43%) Japanese Language
14 2 (0.21%) Electronics
15 1 (0.11%) Automotive
15 1 (0.11%) Financial Institution
15 1 (0.11%) Mandarin Language
Libraries, Frameworks & Software Standards
1 16 (1.71%) Software Packaging
2 10 (1.07%) X-Windows
3 3 (0.32%) LDAP
4 2 (0.21%) .NET
4 2 (0.21%) COM
4 2 (0.21%) CSS
4 2 (0.21%) HTML
4 2 (0.21%) jQuery
4 2 (0.21%) RESTful
4 2 (0.21%) SOAP
4 2 (0.21%) Web Services
5 1 (0.11%) FIX Protocol
5 1 (0.11%) Flash
5 1 (0.11%) SAML
Miscellaneous
1 74 (7.91%) Fat Client
1 74 (7.91%) Thin Client
2 70 (7.49%) Video Conferencing
3 64 (6.84%) Blackberry
4 63 (6.74%) Analytical Skills
5 50 (5.35%) Management Information System
6 47 (5.03%) Self-Motivation
7 42 (4.49%) Driving Licence
8 30 (3.21%) iPhone
9 29 (3.10%) iPad
10 23 (2.46%) Handset
11 20 (2.14%) Hedge funds
11 20 (2.14%) Smartphone
12 15 (1.60%) Data Centre
13 14 (1.50%) Mobile Computing
14 10 (1.07%) Fintech
15 9 (0.96%) Client/Server
15 9 (0.96%) Mobile App
15 9 (0.96%) User Experience
16 8 (0.86%) Eurex
Operating Systems
1 770 (82.35%) Windows
2 363 (38.82%) Windows 10
3 337 (36.04%) Windows 7
4 168 (17.97%) Windows Server
5 85 (9.09%) Windows Server 2012
6 78 (8.34%) Android
7 74 (7.91%) Apple iOS
8 66 (7.06%) Windows Server 2008
9 62 (6.63%) Windows 8
10 47 (5.03%) Mac OS X
11 45 (4.81%) Linux
12 38 (4.06%) Mac OS
13 16 (1.71%) Windows Server 2003
13 16 (1.71%) Windows XP
14 12 (1.28%) Unix
15 3 (0.32%) Ubuntu
16 2 (0.21%) CentOS
16 2 (0.21%) Windows 2000
16 2 (0.21%) Windows Vista
17 1 (0.11%) Mac OS X Server
Processes & Methodologies
1 326 (34.87%) ITIL
2 136 (14.55%) Problem-Solving
3 86 (9.20%) Service Management
4 71 (7.59%) Service Delivery
5 58 (6.20%) Mobile Device Management
6 57 (6.10%) Asset Management
7 45 (4.81%) ITIL V3
8 41 (4.39%) Ticket Management
9 40 (4.28%) Incident Management
10 37 (3.96%) Patch Management
11 34 (3.64%) Infrastructure Engineering
12 33 (3.53%) ITSM
13 32 (3.42%) Mentoring
14 30 (3.21%) Information Security
15 28 (2.99%) Problem Management
16 27 (2.89%) ISMS
16 27 (2.89%) Migration
16 27 (2.89%) Project Management
17 26 (2.78%) Information Security Management
17 26 (2.78%) Security Management
Programming Languages
1 87 (9.30%) PowerShell
2 20 (2.14%) VBScript
3 17 (1.82%) SQL
4 16 (1.71%) Python
5 13 (1.39%) C
6 9 (0.96%) Java
7 5 (0.53%) Bash Shell
8 3 (0.32%) Perl
9 2 (0.21%) JavaScript
9 2 (0.21%) PHP
9 2 (0.21%) VB
10 1 (0.11%) Shell Script
10 1 (0.11%) VBA
Qualifications
1 61 (6.52%) Microsoft Certification
2 42 (4.49%) Security Cleared
3 35 (3.74%) SC Cleared
4 34 (3.64%) MCSE
5 30 (3.21%) Degree
5 30 (3.21%) MCP
6 21 (2.25%) MCDST
7 20 (2.14%) MCSA
8 14 (1.50%) A+ Certification
9 12 (1.28%) ITIL Certification
10 10 (1.07%) HNC
11 9 (0.96%) Cisco Certification
11 9 (0.96%) Computer Science Degree
11 9 (0.96%) HND
11 9 (0.96%) MCITP
12 7 (0.75%) CCNA
13 6 (0.64%) Dell Certification
13 6 (0.64%) ITIL Foundation Certificate
13 6 (0.64%) Network+ Certification
14 5 (0.53%) DBS Check
Quality Assurance & Compliance
1 161 (17.22%) SLA
2 22 (2.35%) GDPR
3 4 (0.43%) ISO/IEC 27001
4 3 (0.32%) QA
5 1 (0.11%) HIPAA
System Software
1 500 (53.48%) Active Directory
2 54 (5.78%) VMware Infrastructure
3 22 (2.35%) XenApp
4 15 (1.60%) Firmware
5 14 (1.50%) BitLocker
5 14 (1.50%) Hyper-V
6 12 (1.28%) Virtual Desktop
7 10 (1.07%) Microsoft App-V
8 9 (0.96%) XenDesktop
9 8 (0.86%) Terminal Services
9 8 (0.86%) vSphere
10 7 (0.75%) Virtual Servers
10 7 (0.75%) XenServer
11 5 (0.53%) VMware Workstation
12 3 (0.32%) Terminal Server
12 3 (0.32%) VMware ESXi
13 2 (0.21%) Microsoft Virtual Server
13 2 (0.21%) Virtual Machines
Systems Management
1 167 (17.86%) SCCM
2 20 (2.14%) Perfmon
3 17 (1.82%) Jamf Pro
3 17 (1.82%) WSUS
4 16 (1.71%) AirWatch
4 16 (1.71%) Microsoft Intune
5 9 (0.96%) Norton AntiVirus
6 6 (0.64%) Cisco CUCM
6 6 (0.64%) SCOM
7 5 (0.53%) Backup Exec
7 5 (0.53%) NetBackup
7 5 (0.53%) ServiceCenter
7 5 (0.53%) Symantec Endpoint Protection
8 4 (0.43%) Ansible
8 4 (0.43%) MaaS360
9 3 (0.32%) PowerCLI
9 3 (0.32%) Salt
10 2 (0.21%) Malwarebytes
10 2 (0.21%) ThinApp
10 2 (0.21%) XenMobile
Vendors
1 408 (43.64%) Microsoft
2 173 (18.50%) Citrix
3 97 (10.37%) VMware
4 87 (9.30%) Apple
5 71 (7.59%) Cisco
6 59 (6.31%) Bloomberg
7 57 (6.10%) Reuters
8 43 (4.60%) HP
9 41 (4.39%) Intel
10 35 (3.74%) Remedy
11 31 (3.32%) Adobe
12 22 (2.35%) ServiceNow
13 20 (2.14%) Dell
13 20 (2.14%) Ivanti
14 18 (1.93%) McAfee
15 17 (1.82%) MobileIron
15 17 (1.82%) Symantec
16 13 (1.39%) Avaya
16 13 (1.39%) Lotus
17 12 (1.28%) Sophos