Period
to 23 August 2017

The median annual salary for a Desktop Support was £29,500 in advertised job vacancies during the 6 months to 23 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
23 Aug 2017
Same period 2016 Same period 2015
Rank 410 389 353
Rank change year-on-year -21 -36 -9
Permanent jobs requiring a Desktop Support 1333 1543 1972
As % of all permanent IT jobs advertised in the UK 0.76% 0.78% 0.91%
As % of the Job Titles category 0.79% 0.81% 0.94%
Number of salaries quoted 1087 1399 1723
UK median annual salary £29,500 £30,000 £29,000
Median salary % change year-on-year -1.67% +3.45% -3.33%
10th Percentile £21,500 £20,750 £21,250
90th Percentile £52,500 £50,000 £48,950
UK excluding London median annual salary £27,000 £26,583 £26,500
% change year-on-year +1.57% +0.31% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168714 189810 208926
% of permanent IT jobs with a recognized job title 95.87% 96.47% 96.46%
Number of salaries quoted 135862 159661 172073
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

The salary distribution of IT jobs citing Desktop Support over the 6 months to 23 August 2017.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 23 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 1271 £30,000 - 85
London +23 721 £32,500 - 36
UK excluding London -35 579 £27,000 +1.57% 52
South East -33 203 £27,500 -1.79% 15
North of England +16 121 £25,000 +1.52% 13
Midlands +41 101 £29,000 +16.00% 6
East of England -28 72 £25,618 -3.33% 6
Yorkshire +26 68 £26,500 -7.83% 5
West Midlands +30 65 £30,000 +13.21% 3
North West -17 53 £24,500 +8.89% 6
South West -42 53 £26,500 -3.64% 9
East Midlands +12 36 £25,000 +7.87% 3
Scotland +15 18 £25,000 -15.25% 2
Wales +7 8 £24,000 -7.69% 1
Northern Ireland -14 5 £24,500 -18.33%

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 August 2017, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support in the job title.

1 1039 (77.94%) Windows
2 672 (50.41%) Active Directory
3 574 (43.06%) Microsoft
4 507 (38.03%) Windows 7
5 385 (28.88%) Microsoft Office
6 348 (26.11%) Windows 10
7 302 (22.66%) Office 365
8 276 (20.71%) ITIL
9 274 (20.56%) Finance
10 268 (20.11%) Citrix
11 253 (18.98%) Windows Server
12 247 (18.53%) SCCM
13 217 (16.28%) MS Exchange
14 172 (12.90%) Microsoft Certification
15 166 (12.45%) LAN
16 164 (12.30%) VMware
16 164 (12.30%) Windows 8
17 159 (11.93%) Windows Server 2012
18 156 (11.70%) Windows Server 2008
19 153 (11.48%) PowerShell
20 150 (11.25%) DNS
21 142 (10.65%) DHCP
22 132 (9.90%) TCP/IP
23 126 (9.45%) Banking
24 117 (8.78%) Cisco
25 116 (8.70%) Degree
26 115 (8.63%) Apple
26 115 (8.63%) SQL Server
27 114 (8.55%) Service Management
28 113 (8.48%) WAN

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 217 (16.28%) MS Exchange
2 68 (5.10%) Exchange Server 2010
3 55 (4.13%) SharePoint
4 47 (3.53%) Elasticsearch
5 42 (3.15%) Skype for Business
6 34 (2.55%) Exchange Server 2013
7 28 (2.10%) Blackberry Enterprise Server
8 27 (2.03%) Exchange Server 2007
9 24 (1.80%) IBM Notes
10 19 (1.43%) Exchange Server 2003
11 12 (0.90%) IIS
12 9 (0.68%) Confluence
13 4 (0.30%) SharePoint Server
14 3 (0.23%) IBM Domino
14 3 (0.23%) OpenStack
15 2 (0.15%) Apache
15 2 (0.15%) Tomcat
16 1 (0.075%) SharePoint 2010
Applications
1 385 (28.88%) Microsoft Office
2 31 (2.33%) Microsoft Excel
3 15 (1.13%) Microsoft PowerPoint
4 9 (0.68%) Adobe Creative Suite
5 5 (0.38%) MS Visio
6 4 (0.30%) Microsoft Project
6 4 (0.30%) Revit
7 3 (0.23%) Adobe Illustrator
7 3 (0.23%) Photoshop
8 2 (0.15%) AutoCAD
9 1 (0.075%) Acrobat
9 1 (0.075%) Adobe Premiere
9 1 (0.075%) InCopy
9 1 (0.075%) InDesign
9 1 (0.075%) Open Workbench
9 1 (0.075%) Spreadsheet
Business Applications
1 22 (1.65%) Remedy ITSM
2 4 (0.30%) Dynamics NAV
3 3 (0.23%) Dynamics CRM
4 2 (0.15%) Eikon
5 1 (0.075%) Dynamics AX
5 1 (0.075%) SAP Retail
5 1 (0.075%) Sentinel
5 1 (0.075%) SystmOne
Cloud Services
1 302 (22.66%) Office 365
2 33 (2.48%) Microsoft Azure
3 16 (1.20%) Amazon AWS
4 8 (0.60%) OneDrive
5 7 (0.53%) IaaS
6 6 (0.45%) Mimecast
7 5 (0.38%) G Suite
8 4 (0.30%) iTunes
9 3 (0.23%) SaaS
9 3 (0.23%) Yammer
10 2 (0.15%) Cloud Computing
11 1 (0.075%) Adobe Creative Cloud
11 1 (0.075%) Dropbox
11 1 (0.075%) Dynamics 365
11 1 (0.075%) FinancialForce.com
Communications & Networking
1 166 (12.45%) LAN
2 150 (11.25%) DNS
3 142 (10.65%) DHCP
4 132 (9.90%) TCP/IP
5 113 (8.48%) WAN
6 78 (5.85%) VPN
7 73 (5.48%) Firewall
8 61 (4.58%) VoIP
9 52 (3.90%) Wireless
10 49 (3.68%) Skype
11 44 (3.30%) Wi-Fi
12 24 (1.80%) Remote Desktop
13 17 (1.28%) SAN
14 16 (1.20%) PBX
14 16 (1.20%) WLAN
15 14 (1.05%) Network Security
16 12 (0.90%) Internet
16 12 (0.90%) VLAN
17 11 (0.83%) Unified Communications
18 9 (0.68%) Cisco IOS
Database & Business Intelligence
1 115 (8.63%) SQL Server
2 15 (1.13%) SQL Server Reporting Services
3 11 (0.83%) SQL Server 2008
4 8 (0.60%) SQL Server 2012
5 7 (0.53%) SQL Server 2005
6 4 (0.30%) Big Data
6 4 (0.30%) Relational Database
7 2 (0.15%) Apache Cassandra
7 2 (0.15%) Crystal Reports
7 2 (0.15%) Data Warehouse
7 2 (0.15%) MySQL
7 2 (0.15%) SQL Server 2014
7 2 (0.15%) SQL Server 2016
7 2 (0.15%) SQL Server Integration Services
Development Applications
1 26 (1.95%) MSI
2 14 (1.05%) InstallShield
3 10 (0.75%) JIRA
4 9 (0.68%) Visual Studio
5 7 (0.53%) Team Foundation Server
6 6 (0.45%) MSTest
6 6 (0.45%) NUnit
7 5 (0.38%) NetBeans
8 4 (0.30%) AdminStudio
9 3 (0.23%) Git (software)
9 3 (0.23%) Subversion
10 2 (0.15%) Android Studio
10 2 (0.15%) Bugzilla
10 2 (0.15%) Trac
11 1 (0.075%) Jenkins
General
1 274 (20.56%) Finance
2 126 (9.45%) Banking
3 77 (5.78%) Retail
4 69 (5.18%) Investment Banking
5 47 (3.53%) Retail Banking
6 42 (3.15%) Law
7 38 (2.85%) Legal
8 35 (2.63%) Telecoms
9 20 (1.50%) Financial Institution
10 19 (1.43%) Advertising
11 17 (1.28%) Publishing
12 15 (1.13%) Manufacturing
13 13 (0.98%) Games
14 9 (0.68%) Back Office
14 9 (0.68%) Italian Language
15 8 (0.60%) International Banking
16 5 (0.38%) Automotive
16 5 (0.38%) Marketing
17 4 (0.30%) Front Office
17 4 (0.30%) Military
Libraries, Frameworks & Software Standards
1 37 (2.78%) WPF
2 30 (2.25%) .NET
3 19 (1.43%) WinForms
4 15 (1.13%) CSS
5 14 (1.05%) WCF
6 13 (0.98%) Software Packaging
7 10 (0.75%) ASP.NET
8 9 (0.68%) HTML
8 9 (0.68%) RESTful
9 8 (0.60%) ASP.NET MVC
10 6 (0.45%) .NET Framework
10 6 (0.45%) Velocity
10 6 (0.45%) Web Services
11 4 (0.30%) jQuery
11 4 (0.30%) JSON
11 4 (0.30%) ODBC
12 3 (0.23%) XMPP
13 2 (0.15%) ADO.NET
13 2 (0.15%) Flash
13 2 (0.15%) JSP
Miscellaneous
1 106 (7.95%) Analytical Skills
2 92 (6.90%) Blackberry
3 69 (5.18%) User Experience
4 54 (4.05%) Fat Client
4 54 (4.05%) Thin Client
5 47 (3.53%) Smartphone
6 45 (3.38%) Driving Licence
7 44 (3.30%) Video Conferencing
8 36 (2.70%) Management Information System
9 33 (2.48%) Hedge funds
10 32 (2.40%) iPhone
11 28 (2.10%) Data Centre
12 26 (1.95%) Computer Science
13 22 (1.65%) iPad
14 20 (1.50%) BYOD
15 18 (1.35%) Digital Currency
16 12 (0.90%) Mobile Computing
17 8 (0.60%) Mobile App
18 7 (0.53%) Fintech
18 7 (0.53%) Virtual Team
Operating Systems
1 1039 (77.94%) Windows
2 507 (38.03%) Windows 7
3 348 (26.11%) Windows 10
4 253 (18.98%) Windows Server
5 164 (12.30%) Windows 8
6 159 (11.93%) Windows Server 2012
7 156 (11.70%) Windows Server 2008
8 92 (6.90%) Android
9 87 (6.53%) Mac OS X
10 56 (4.20%) Apple iOS
11 47 (3.53%) Linux
12 46 (3.45%) Windows XP
13 44 (3.30%) Mac OS
14 31 (2.33%) Unix
14 31 (2.33%) Windows Server 2003
15 9 (0.68%) Solaris
15 9 (0.68%) Windows Vista
16 6 (0.45%) Red Hat Enterprise Linux
16 6 (0.45%) SUSE
16 6 (0.45%) Windows 2000
Processes & Methodologies
1 276 (20.71%) ITIL
2 114 (8.55%) Service Management
3 89 (6.68%) Service Delivery
4 85 (6.38%) Asset Management
4 85 (6.38%) Root Cause Analysis
5 81 (6.08%) Project Management
6 62 (4.65%) ITSM
7 59 (4.43%) Process Improvement
8 54 (4.05%) Wealth Management
9 50 (3.75%) Performance Management
10 49 (3.68%) Desktop Virtualisation
10 49 (3.68%) Mobile Device Management
11 47 (3.53%) Application Packaging
12 46 (3.45%) Application Performance Management
12 46 (3.45%) Performance Analysis
12 46 (3.45%) Product Management
12 46 (3.45%) Robotic Process Automation
12 46 (3.45%) UX Design
13 44 (3.30%) Incident Management
14 43 (3.23%) Agile Software Development
Programming Languages
1 153 (11.48%) PowerShell
2 102 (7.65%) SQL
3 62 (4.65%) Java
4 57 (4.28%) C#
5 50 (3.75%) Shell Script
6 27 (2.03%) C++
7 23 (1.73%) Python
8 17 (1.28%) VB
9 16 (1.20%) C
10 15 (1.13%) JavaScript
11 13 (0.98%) VBScript
12 9 (0.68%) T-SQL
13 6 (0.45%) Perl
14 4 (0.30%) Bash Shell
14 4 (0.30%) Embedded C
14 4 (0.30%) Embedded C++
14 4 (0.30%) Ruby
14 4 (0.30%) VB.NET
15 2 (0.15%) Bourne shell
15 2 (0.15%) C-shell
Qualifications
1 172 (12.90%) Microsoft Certification
2 116 (8.70%) Degree
3 102 (7.65%) MCSE
4 90 (6.75%) MCP
5 47 (3.53%) MCSA
6 35 (2.63%) Security Cleared
7 34 (2.55%) ITIL Certification
8 31 (2.33%) SC Cleared
9 27 (2.03%) MCITP
10 23 (1.73%) MCDST
11 21 (1.58%) A+ Certification
12 20 (1.50%) Cisco Certification
13 19 (1.43%) CCNA
14 17 (1.28%) DBS Check
15 14 (1.05%) Citrix Certification
16 13 (0.98%) Computer Science Degree
17 10 (0.75%) VMware Certified Professional (VCP)
18 7 (0.53%) CCA
18 7 (0.53%) CCEA
19 6 (0.45%) MCTS
Quality Assurance & Compliance
1 112 (8.40%) SLA
2 15 (1.13%) QA
3 3 (0.23%) ISO 9000
4 2 (0.15%) ISO/IEC 27001
4 2 (0.15%) PCI DSS
4 2 (0.15%) PMO
5 1 (0.075%) Disclosure Scotland
5 1 (0.075%) GDPR
5 1 (0.075%) ISO 22301
5 1 (0.075%) PMBOK
5 1 (0.075%) Sarbanes-Oxley
System Software
1 672 (50.41%) Active Directory
2 107 (8.03%) VMware Infrastructure
3 72 (5.40%) XenApp
4 63 (4.73%) Hyper-V
5 58 (4.35%) XenDesktop
6 32 (2.40%) vSphere
7 30 (2.25%) Microsoft App-V
8 28 (2.10%) Virtual Machines
9 20 (1.50%) Virtual Desktop
10 12 (0.90%) VMware ESXi
11 9 (0.68%) BitLocker
12 7 (0.53%) Docker
12 7 (0.53%) VMware Workstation
13 5 (0.38%) VirtualBox
14 3 (0.23%) Terminal Services
15 2 (0.15%) KVM
16 1 (0.075%) DFS Replication
16 1 (0.075%) Terminal Server
16 1 (0.075%) Virtual Servers
Systems Management
1 247 (18.53%) SCCM
2 36 (2.70%) Backup Exec
3 35 (2.63%) Norton AntiVirus
4 16 (1.20%) WSUS
5 15 (1.13%) SCOM
6 11 (0.83%) Microsoft Intune
6 11 (0.83%) Symantec Endpoint Protection
7 8 (0.60%) AirWatch
8 7 (0.53%) NetBackup
9 6 (0.45%) IBM BigFix
9 6 (0.45%) McAfee ePO
9 6 (0.45%) XenMobile
10 5 (0.38%) FortiGate
10 5 (0.38%) Malwarebytes
11 3 (0.23%) vCenter Server
12 2 (0.15%) Microsoft Data Protection Manager
12 2 (0.15%) SCSM
13 1 (0.075%) Cisco CUCM
13 1 (0.075%) Jamf Pro
13 1 (0.075%) SCVMM
Vendors
1 574 (43.06%) Microsoft
2 268 (20.11%) Citrix
3 164 (12.30%) VMware
4 117 (8.78%) Cisco
5 115 (8.63%) Apple
6 50 (3.75%) HP
7 46 (3.45%) Splunk
8 45 (3.38%) Symantec
9 43 (3.23%) Reuters
10 39 (2.93%) Remedy
11 38 (2.85%) Avaya
12 35 (2.63%) AppSense
13 33 (2.48%) Bloomberg
14 32 (2.40%) Intel
15 30 (2.25%) Dell
16 24 (1.80%) Lotus
17 23 (1.73%) ServiceNow
18 21 (1.58%) LANDesk
19 20 (1.50%) FactSet
20 17 (1.28%) Adobe