Period
to 24 June 2018

The median annual salary for a Desktop Support was £31,500 in advertised job vacancies during the 6 months to 24 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 347 433 392
Rank change year-on-year +86 -41 -46
Permanent jobs requiring a Desktop Support 1,566 1,230 1,648
As % of all permanent IT jobs advertised in the UK 0.90% 0.71% 0.82%
As % of the Job Titles category 0.94% 0.74% 0.85%
Number of salaries quoted 1,313 1,018 1,465
UK median annual salary £31,500 £29,000 £30,000
Median salary % change year-on-year +8.62% -3.33% +1.69%
10th Percentile £21,500 £21,250 £21,100
90th Percentile £53,750 £52,500 £50,000
UK excluding London median annual salary £27,500 £25,470 £27,000
% change year-on-year +7.97% -5.67% +1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,325 166,575 194,587
% of permanent IT jobs with a recognized job title 96.26% 96.24% 96.61%
Number of salaries quoted 135,823 137,165 163,448
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,091
% change year-on-year +5.88% +0.97% +5.23%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

The salary distribution of IT jobs citing Desktop Support over the 6 months to 24 June 2018.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +83 1,460 £32,000 +6.67% 112
London +57 784 £37,500 +15.38% 56
UK excluding London +78 743 £27,500 +7.97% 61
South East +14 219 £28,500 +7.55% 16
East of England +57 145 £27,500 +10.00% 7
Midlands +34 117 £28,500 - 13
North of England +35 107 £25,235 +5.15% 14
South West +20 88 £25,437 -2.17% 6
West Midlands +42 84 £29,000 - 7
North West +21 64 £24,500 +3.16% 5
Scotland -2 41 £37,500 +50.00% 3
Yorkshire +24 40 £26,500 +8.16% 8
East Midlands +7 33 £25,000 - 6
Wales +26 17 £25,000 +8.70%
Channel Islands +7 9 £28,000 +3.70% 1
Northern Ireland +5 3 £23,000 -5.15% 1
North East -14 3 £44,000 +131.58% 1

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 June 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 1,275 (81.42%) Windows
2 824 (52.62%) Active Directory
3 777 (49.62%) Microsoft
4 628 (40.10%) Windows 7
5 541 (34.55%) Microsoft Office
6 494 (31.55%) Windows 10
7 465 (29.69%) ITIL
8 439 (28.03%) Office 365
9 342 (21.84%) SCCM
10 318 (20.31%) Finance
11 314 (20.05%) Windows Server
12 270 (17.24%) Citrix
13 237 (15.13%) MS Exchange
14 232 (14.81%) SLA
15 217 (13.86%) VMware
16 202 (12.90%) Apple
17 179 (11.43%) Windows Server 2008
18 178 (11.37%) Microsoft Certification
19 174 (11.11%) Problem-Solving
20 166 (10.60%) PowerShell
21 152 (9.71%) Cisco
22 149 (9.51%) DNS
23 147 (9.39%) VMware Infrastructure
24 141 (9.00%) LAN
25 139 (8.88%) VPN
26 136 (8.68%) TCP/IP
27 133 (8.49%) Android
27 133 (8.49%) Windows Server 2012
28 132 (8.43%) DHCP
29 127 (8.11%) Windows 8

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 237 (15.13%) MS Exchange
2 78 (4.98%) SharePoint
3 61 (3.90%) Skype for Business
4 58 (3.70%) Exchange Server 2010
5 35 (2.23%) Blackberry Enterprise Server
6 34 (2.17%) Exchange Server 2013
7 20 (1.28%) Exchange Server 2007
8 15 (0.96%) Exchange Server 2003
9 12 (0.77%) CMS
9 12 (0.77%) EPiServer
9 12 (0.77%) IIS
10 6 (0.38%) Confluence
11 2 (0.13%) IBM Notes
11 2 (0.13%) SharePoint 2010
11 2 (0.13%) SharePoint 2013
12 1 (0.064%) Apache
12 1 (0.064%) JBoss
12 1 (0.064%) SharePoint Server
12 1 (0.064%) Site Server
Applications
1 541 (34.55%) Microsoft Office
2 97 (6.19%) Microsoft Excel
3 53 (3.38%) Microsoft PowerPoint
4 17 (1.09%) MS Visio
5 14 (0.89%) Microsoft Project
6 7 (0.45%) Acrobat
7 2 (0.13%) Adobe Creative Suite
7 2 (0.13%) SOLIDWORKS
8 1 (0.064%) Adobe Illustrator
8 1 (0.064%) Final Cut Pro
8 1 (0.064%) InDesign
8 1 (0.064%) Photoshop
8 1 (0.064%) Spreadsheet
Business Applications
1 12 (0.77%) Remedy ITSM
2 8 (0.51%) Eikon
3 7 (0.45%) assyst
4 3 (0.19%) Dynamics CRM
5 2 (0.13%) Sage CRM
6 1 (0.064%) Carpe Diem
6 1 (0.064%) Dynamics NAV
Cloud Services
1 439 (28.03%) Office 365
2 54 (3.45%) Microsoft Azure
3 20 (1.28%) Mimecast
4 17 (1.09%) OneDrive
5 12 (0.77%) Slack
6 11 (0.70%) Amazon AWS
7 8 (0.51%) Azure Active Directory
8 7 (0.45%) G Suite
9 4 (0.26%) SaaS
10 2 (0.13%) Adobe Creative Cloud
10 2 (0.13%) IaaS
11 1 (0.064%) Cloud Computing
11 1 (0.064%) Google Cloud Platform
11 1 (0.064%) Google Drive
11 1 (0.064%) Yammer
Communications & Networking
1 149 (9.51%) DNS
2 141 (9.00%) LAN
3 139 (8.88%) VPN
4 136 (8.68%) TCP/IP
5 132 (8.43%) DHCP
6 109 (6.96%) WAN
7 99 (6.32%) Firewall
8 62 (3.96%) Wireless
9 59 (3.77%) Skype
10 48 (3.07%) Cisco IOS
11 45 (2.87%) Remote Desktop
11 45 (2.87%) VoIP
12 41 (2.62%) Internet
13 25 (1.60%) WebEx
14 21 (1.34%) VLAN
15 20 (1.28%) Wi-Fi
16 19 (1.21%) SMS
17 16 (1.02%) SAN
18 15 (0.96%) ADSL
19 12 (0.77%) Unified Communications
Database & Business Intelligence
1 90 (5.75%) SQL Server
2 6 (0.38%) SQL Server 2008
3 3 (0.19%) Big Data
3 3 (0.19%) Geospatial Data
3 3 (0.19%) GIS
3 3 (0.19%) SQL Server 2014
4 2 (0.13%) Blockchain
4 2 (0.13%) MS Access
4 2 (0.13%) Relational Database
5 1 (0.064%) MySQL
5 1 (0.064%) Power BI
5 1 (0.064%) SQL Server 2012
Development Applications
1 31 (1.98%) MSI
2 25 (1.60%) InstallShield
2 25 (1.60%) JIRA
3 14 (0.89%) AdminStudio
3 14 (0.89%) WinDbg
4 6 (0.38%) Git (software)
5 5 (0.32%) Visual Studio
6 4 (0.26%) Jasmine
6 4 (0.26%) Mocha
6 4 (0.26%) Selenium
6 4 (0.26%) Team Foundation Server
7 3 (0.19%) FrontPage
8 1 (0.064%) Bugzilla
8 1 (0.064%) Jenkins
8 1 (0.064%) Subversion
8 1 (0.064%) Trac
8 1 (0.064%) Wise Package Studio
General
1 318 (20.31%) Finance
2 92 (5.87%) Banking
3 60 (3.83%) Investment Banking
4 56 (3.58%) Retail
5 48 (3.07%) Games
6 42 (2.68%) Law
7 40 (2.55%) Front Office
7 40 (2.55%) Telecoms
8 31 (1.98%) Legal
9 23 (1.47%) Advertising
10 13 (0.83%) Manufacturing
11 10 (0.64%) Marketing
12 8 (0.51%) Back Office
13 4 (0.26%) Financial Institution
13 4 (0.26%) Military
14 3 (0.19%) Billing
14 3 (0.19%) Local Government
14 3 (0.19%) Multimedia
15 2 (0.13%) Private Banking
15 2 (0.13%) Retail Banking
Libraries, Frameworks & Software Standards
1 54 (3.45%) WPF
2 53 (3.38%) .NET
3 41 (2.62%) Software Packaging
4 28 (1.79%) .NET Framework
5 19 (1.21%) X-Windows
6 16 (1.02%) WCF
7 15 (0.96%) ASP.NET
8 13 (0.83%) Universal Windows Platform
9 12 (0.77%) Entity Framework
10 10 (0.64%) Middleware
11 9 (0.57%) WinForms
12 8 (0.51%) XML
13 7 (0.45%) LDAP
14 6 (0.38%) COM
14 6 (0.38%) HTML
15 3 (0.19%) GStreamer
15 3 (0.19%) REST
15 3 (0.19%) Web Services
16 2 (0.13%) AngularJS
16 2 (0.13%) React Native
Miscellaneous
1 94 (6.00%) Blackberry
2 74 (4.73%) Driving Licence
3 73 (4.66%) Analytical Skills
4 62 (3.96%) iPhone
5 57 (3.64%) Smartphone
6 56 (3.58%) Self-Motivation
7 53 (3.38%) Video Conferencing
8 51 (3.26%) Hedge funds
9 45 (2.87%) Fat Client
9 45 (2.87%) Thin Client
10 43 (2.75%) Data Centre
11 36 (2.30%) Management Information System
12 24 (1.53%) User Experience
13 18 (1.15%) Computer Science
14 17 (1.09%) iPad
15 14 (0.89%) Mobile App
16 13 (0.83%) BYOD
17 12 (0.77%) Internet of Things
18 11 (0.70%) Minimum Viable Product
19 10 (0.64%) Fintech
Operating Systems
1 1,275 (81.42%) Windows
2 628 (40.10%) Windows 7
3 494 (31.55%) Windows 10
4 314 (20.05%) Windows Server
5 179 (11.43%) Windows Server 2008
6 133 (8.49%) Android
6 133 (8.49%) Windows Server 2012
7 127 (8.11%) Windows 8
8 103 (6.58%) Mac OS X
9 61 (3.90%) Apple iOS
10 53 (3.38%) Linux
11 45 (2.87%) Mac OS
12 43 (2.75%) Windows XP
13 35 (2.23%) Windows Server 2003
14 10 (0.64%) Mac OS X Server
15 6 (0.38%) Windows Phone
16 5 (0.32%) Unix
16 5 (0.32%) Windows Vista
17 4 (0.26%) CentOS
17 4 (0.26%) Windows 2000
Processes & Methodologies
1 465 (29.69%) ITIL
2 174 (11.11%) Problem-Solving
3 90 (5.75%) ITSM
4 88 (5.62%) Service Management
5 80 (5.11%) Service Delivery
6 79 (5.04%) ITIL V3
7 70 (4.47%) Mobile Device Management
8 64 (4.09%) Asset Management
8 64 (4.09%) Incident Management
9 55 (3.51%) Problem Management
10 50 (3.19%) Agile Software Development
11 48 (3.07%) Break/Fix
11 48 (3.07%) Project Management
12 47 (3.00%) Mentoring
13 46 (2.94%) Application Packaging
14 41 (2.62%) Collaborative Working
15 39 (2.49%) Root Cause Analysis
15 39 (2.49%) Time Management
16 33 (2.11%) Migration
17 32 (2.04%) Patch Management
Programming Languages
1 166 (10.60%) PowerShell
2 89 (5.68%) SQL
3 61 (3.90%) C#
4 43 (2.75%) VBScript
5 14 (0.89%) C++
6 11 (0.70%) C
7 9 (0.57%) VB
8 7 (0.45%) Delphi
9 5 (0.32%) JavaScript
10 4 (0.26%) VB.NET
11 3 (0.19%) Python
12 2 (0.13%) Perl
12 2 (0.13%) XAML
13 1 (0.064%) Java
13 1 (0.064%) MATLAB
13 1 (0.064%) R
13 1 (0.064%) Shell Script
13 1 (0.064%) VBA
Qualifications
1 178 (11.37%) Microsoft Certification
2 85 (5.43%) MCSE
3 70 (4.47%) MCP
3 70 (4.47%) Security Cleared
4 62 (3.96%) Degree
5 45 (2.87%) SC Cleared
6 38 (2.43%) Cisco Certification
7 36 (2.30%) A+ Certification
7 36 (2.30%) CCNA
8 34 (2.17%) MCSA
9 26 (1.66%) ITIL Certification
10 24 (1.53%) MCDST
11 21 (1.34%) MCITP
12 15 (0.96%) ITIL Foundation Certificate
13 14 (0.89%) DBS Check
13 14 (0.89%) MCTS
14 9 (0.57%) Computer Science Degree
15 7 (0.45%) Network+ Certification
15 7 (0.45%) VMware Certified Professional (VCP)
16 6 (0.38%) HND
Quality Assurance & Compliance
1 232 (14.81%) SLA
2 16 (1.02%) QA
3 6 (0.38%) ISO/IEC 27001
3 6 (0.38%) PMO
4 3 (0.19%) ISO 9001
4 3 (0.19%) ISO/IEC 20000
5 1 (0.064%) GDPR
5 1 (0.064%) Sarbanes-Oxley
System Software
1 824 (52.62%) Active Directory
2 147 (9.39%) VMware Infrastructure
3 87 (5.56%) Microsoft App-V
4 55 (3.51%) XenApp
5 51 (3.26%) Hyper-V
6 40 (2.55%) BitLocker
7 33 (2.11%) Virtual Desktop
8 29 (1.85%) XenDesktop
9 20 (1.28%) vSphere
10 18 (1.15%) Virtual Machines
11 16 (1.02%) VMware ESXi
12 8 (0.51%) Firmware
13 6 (0.38%) Microsoft Virtual Server
13 6 (0.38%) Virtual Servers
14 5 (0.32%) Terminal Services
14 5 (0.32%) Xen
15 3 (0.19%) Citrix Presentation Server
15 3 (0.19%) Terminal Server
15 3 (0.19%) VMware Workstation
16 2 (0.13%) VMware Server
Systems Management
1 342 (21.84%) SCCM
2 47 (3.00%) AirWatch
3 28 (1.79%) Microsoft Intune
4 27 (1.72%) Systems Management Server (SMS)
5 23 (1.47%) NetBackup
6 19 (1.21%) WSUS
7 16 (1.02%) Perfmon
8 14 (0.89%) WMI
9 13 (0.83%) Backup Exec
10 12 (0.77%) Norton AntiVirus
10 12 (0.77%) vCenter Server
11 11 (0.70%) DameWare
12 8 (0.51%) Jamf Pro
12 8 (0.51%) SCOM
13 6 (0.38%) Symantec Endpoint Protection
14 4 (0.26%) Microsoft Clustering
14 4 (0.26%) SCOrch
14 4 (0.26%) Single Sign-On
15 3 (0.19%) PaperCut
15 3 (0.19%) vRealize Orchestrator
Vendors
1 777 (49.62%) Microsoft
2 270 (17.24%) Citrix
3 217 (13.86%) VMware
4 202 (12.90%) Apple
5 152 (9.71%) Cisco
6 68 (4.34%) Bloomberg
7 67 (4.28%) Ivanti
8 66 (4.21%) HP
9 58 (3.70%) ServiceNow
10 52 (3.32%) Reuters
11 47 (3.00%) Adobe
11 47 (3.00%) Dell
12 40 (2.55%) Intel
13 32 (2.04%) Avaya
13 32 (2.04%) MobileIron
14 26 (1.66%) NetApp
15 25 (1.60%) Remedy
16 21 (1.34%) Bomgar
17 19 (1.21%) Google
17 19 (1.21%) iManage