Desktop Support
UK

The median Desktop Support salary in the UK is £33,500 per year according to job vacancies posted during the 6 months to 4 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 Dec 2023
Same period 2022 Same period 2021
Rank 439 541 640
Rank change year-on-year +102 +99 -83
Permanent jobs requiring a Desktop Support 324 654 499
As % of all permanent jobs advertised in the UK 0.61% 0.53% 0.39%
As % of the Job Titles category 0.64% 0.55% 0.41%
Number of salaries quoted 301 555 406
10th Percentile £26,000 £24,850 £23,450
25th Percentile £28,290 £27,500 £26,031
Median annual salary (50th Percentile) £33,500 £32,500 £31,750
Median % change year-on-year +3.08% +2.36% -3.79%
75th Percentile £43,750 £40,000 £40,750
90th Percentile £58,750 £55,000 £56,250
UK excluding London median annual salary £28,290 £29,000 £27,500
% change year-on-year -2.45% +5.45% -1.79%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,797 118,142 122,028
% of permanent jobs with a recognized job title 95.42% 95.32% 95.15%
Number of salaries quoted 37,144 73,821 84,079
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

Salary distribution for jobs citing Desktop Support over the 6 months to 4 December 2023.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 4 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +101 316 £33,500 +3.08% 73
UK excluding London +100 166 £28,290 -2.45% 52
London +124 157 £40,000 +5.26% 27
South East +110 57 £30,000 +7.14% 22
Work from Home +157 55 £35,000 +7.69% 12
North of England +115 35 £27,500 +3.42% 3
Midlands +112 30 £27,000 -5.26% 2
South West +56 30 £29,440 +1.52% 12
West Midlands +135 26 £27,000 +1.89% 1
North West +96 26 £27,500 - 3
Yorkshire +72 9 £31,000 +18.10%
East of England +99 8 £30,000 -4.94% 4
Scotland +49 7 £27,645 -14.94% 6
East Midlands +28 4 £29,000 -1.69% 1

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 December 2023, Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 236 (72.84%) Windows
2 215 (66.36%) Active Directory
3 200 (61.73%) Microsoft 365
4 185 (57.10%) Microsoft
5 116 (35.80%) Windows 10
6 111 (34.26%) Social Skills
7 106 (32.72%) ITIL
8 89 (27.47%) SCCM
9 81 (25.00%) Azure
10 73 (22.53%) Finance
10 73 (22.53%) Customer Service
11 61 (18.83%) Microsoft Office
11 61 (18.83%) Entra ID
12 60 (18.52%) Microsoft Intune
12 60 (18.52%) Android
13 58 (17.90%) Problem-Solving
14 56 (17.28%) ServiceNow
15 48 (14.81%) Break/Fix
15 48 (14.81%) Apple iOS
16 45 (13.89%) Citrix
17 44 (13.58%) TCP/IP
18 43 (13.27%) DNS
18 43 (13.27%) SLA
19 41 (12.65%) Mac OS
20 40 (12.35%) ITSM
21 37 (11.42%) DHCP
21 37 (11.42%) Microsoft Excel
21 37 (11.42%) Apple
22 36 (11.11%) iPhone
22 36 (11.11%) Microsoft PowerPoint

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (4.63%) SharePoint
2 14 (4.32%) MS Exchange
3 2 (0.62%) IIS
4 1 (0.31%) Site Server
Applications
1 61 (18.83%) Microsoft Office
2 37 (11.42%) Microsoft Excel
3 36 (11.11%) Microsoft PowerPoint
4 1 (0.31%) Acrobat
4 1 (0.31%) Microsoft Project
4 1 (0.31%) MS Visio
Business Applications
1 5 (1.54%) Fidessa
2 3 (0.93%) Eikon
3 1 (0.31%) Remedy ITSM
Cloud Services
1 200 (61.73%) Microsoft 365
2 81 (25.00%) Azure
3 61 (18.83%) Entra ID
4 34 (10.49%) OneDrive
5 14 (4.32%) Mimecast
6 9 (2.78%) WhatsApp
7 5 (1.54%) Google Workspace
7 5 (1.54%) Power Platform
8 4 (1.23%) AWS
8 4 (1.23%) Google Docs
9 2 (0.62%) Azure Sentinel
10 1 (0.31%) IaaS
10 1 (0.31%) Smartsheet
Communications & Networking
1 44 (13.58%) TCP/IP
2 43 (13.27%) DNS
3 37 (11.42%) DHCP
4 35 (10.80%) VPN
5 23 (7.10%) Internet
6 21 (6.48%) LAN
6 21 (6.48%) Wi-Fi
7 20 (6.17%) Remote Desktop
8 13 (4.01%) Cisco IOS
8 13 (4.01%) Firewall
8 13 (4.01%) WAN
9 11 (3.40%) Wireless
10 8 (2.47%) VoIP
11 6 (1.85%) Ethernet
11 6 (1.85%) VLAN
12 5 (1.54%) 3G
12 5 (1.54%) WebEx
12 5 (1.54%) WLAN
13 4 (1.23%) Intranet
14 3 (0.93%) Broadband
Database & Business Intelligence
1 4 (1.23%) Amazon RDS
1 4 (1.23%) Power BI
1 4 (1.23%) SQL Server
2 2 (0.62%) MongoDB
3 1 (0.31%) GIS
Development Applications
1 5 (1.54%) JIRA
2 1 (0.31%) MSI
General
1 111 (34.26%) Social Skills
2 73 (22.53%) Finance
3 33 (10.19%) Organisational Skills
4 32 (9.88%) Banking
5 26 (8.02%) Legal
6 24 (7.41%) Law
7 19 (5.86%) Telecoms
8 17 (5.25%) Analytical Skills
9 15 (4.63%) Inclusion and Diversity
10 13 (4.01%) Retail
11 12 (3.70%) Back Office
12 7 (2.16%) Investment Banking
13 6 (1.85%) Public Sector
14 5 (1.54%) Front Office
15 4 (1.23%) Manufacturing
16 3 (0.93%) Automotive
16 3 (0.93%) Corporate Banking
16 3 (0.93%) Financial Institution
17 2 (0.62%) Electronics
17 2 (0.62%) Games
Libraries, Frameworks & Software Standards
1 10 (3.09%) MFC
2 4 (1.23%) ServiceStack
3 2 (0.62%) XMPP
4 1 (0.31%) FIX Protocol
Miscellaneous
1 36 (11.11%) iPhone
2 35 (10.80%) Driving Licence
3 22 (6.79%) Data Centre
4 15 (4.63%) Self-Motivation
4 15 (4.63%) Video Conferencing
5 12 (3.70%) Onboarding
6 10 (3.09%) Smartphone
7 6 (1.85%) Data Protection Act
7 6 (1.85%) Hedge funds
8 5 (1.54%) Digital Media
9 4 (1.23%) Blackberry
9 4 (1.23%) BYOD
9 4 (1.23%) Digital Signage
9 4 (1.23%) iPad
10 3 (0.93%) CCTV
10 3 (0.93%) CMDB
10 3 (0.93%) Management Information System
11 2 (0.62%) Equities
11 2 (0.62%) Fixed Income
11 2 (0.62%) Handset
Operating Systems
1 236 (72.84%) Windows
2 116 (35.80%) Windows 10
3 60 (18.52%) Android
4 48 (14.81%) Apple iOS
5 41 (12.65%) Mac OS
6 26 (8.02%) Windows Server
7 25 (7.72%) Windows 7
8 8 (2.47%) Windows Server 2019
9 7 (2.16%) Mac OS X
9 7 (2.16%) Windows Server 2016
10 5 (1.54%) Windows XP
11 4 (1.23%) Windows 8
11 4 (1.23%) Windows NT
11 4 (1.23%) Windows Server 2008
12 3 (0.93%) Linux
12 3 (0.93%) Windows Server 2012
13 1 (0.31%) Ubuntu
13 1 (0.31%) Windows Server 2003
Processes & Methodologies
1 106 (32.72%) ITIL
2 73 (22.53%) Customer Service
3 58 (17.90%) Problem-Solving
4 48 (14.81%) Break/Fix
5 40 (12.35%) ITSM
6 33 (10.19%) Asset Management
7 29 (8.95%) Ticket Management
8 25 (7.72%) Incident Management
9 23 (7.10%) Service Delivery
10 20 (6.17%) Time Management
11 16 (4.94%) Service Management
12 14 (4.32%) Mobile Device Management
13 13 (4.01%) Software Deployment
14 12 (3.70%) Mentoring
15 10 (3.09%) Case Management
15 10 (3.09%) Data Protection
16 9 (2.78%) Collaborative Culture
16 9 (2.78%) Continuous Improvement
16 9 (2.78%) Workflow
17 8 (2.47%) Cybersecurity
Programming Languages
1 22 (6.79%) PowerShell
2 3 (0.93%) Python
2 3 (0.93%) SQL
3 2 (0.62%) Bash
Qualifications
1 33 (10.19%) Degree
2 29 (8.95%) Security Cleared
3 25 (7.72%) Microsoft Certification
4 24 (7.41%) SC Cleared
5 21 (6.48%) A+ Certification
6 20 (6.17%) ITIL Certification
7 12 (3.70%) Network+ Certification
8 10 (3.09%) BPSS Clearance
8 10 (3.09%) CCNA
8 10 (3.09%) Cisco Certification
9 7 (2.16%) DV Cleared
10 6 (1.85%) MCSA
11 5 (1.54%) MCDST
12 4 (1.23%) DBS Check
12 4 (1.23%) MCP
12 4 (1.23%) VTSP
13 3 (0.93%) MCITP
13 3 (0.93%) MCSE
14 2 (0.62%) Linux+ Certification
15 1 (0.31%) NVQ Level 3
Quality Assurance & Compliance
1 43 (13.27%) SLA
2 3 (0.93%) QA
3 1 (0.31%) GDPR
System Software
1 215 (66.36%) Active Directory
2 27 (8.33%) VMware Infrastructure
3 12 (3.70%) XenApp
4 10 (3.09%) Hyper-V
5 9 (2.78%) Virtual Desktop
6 6 (1.85%) Firmware
7 4 (1.23%) VMware Workstation
8 2 (0.62%) DFS Replication
8 2 (0.62%) vSphere
8 2 (0.62%) XenDesktop
9 1 (0.31%) Virtual Machines
9 1 (0.31%) VMware ESXi
Systems Management
1 89 (27.47%) SCCM
2 60 (18.52%) Microsoft Intune
3 10 (3.09%) PaperCut
4 9 (2.78%) Jamf Pro
5 7 (2.16%) AirWatch
6 3 (0.93%) Cisco CUCM
6 3 (0.93%) McAfee ePO
6 3 (0.93%) Single Sign-On
6 3 (0.93%) WSUS
7 2 (0.62%) Active Directory Federation Services
Vendors
1 185 (57.10%) Microsoft
2 56 (17.28%) ServiceNow
3 45 (13.89%) Citrix
4 37 (11.42%) Apple
5 28 (8.64%) Cisco
5 28 (8.64%) Dell
5 28 (8.64%) VMware
6 21 (6.48%) HP
7 20 (6.17%) Remedy
8 17 (5.25%) Bloomberg
9 11 (3.40%) Mitel
10 9 (2.78%) Avaya
11 8 (2.47%) Reuters
12 7 (2.16%) Adobe
12 7 (2.16%) Meraki
13 6 (1.85%) Toshiba
14 5 (1.54%) Google
14 5 (1.54%) Sage
15 4 (1.23%) McAfee
15 4 (1.23%) SolarWinds