Period
to 22 July 2019

The median annual salary for a Desktop Support was £29,000 in advertised job vacancies during the 6 months to 22 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
22 Jul 2019
Same period 2018 Same period 2017
Rank 523 441 526
Rank change year-on-year -82 +85 -64
Permanent jobs requiring a Desktop Support 741 1,186 955
As % of all permanent IT jobs advertised in the UK 0.51% 0.68% 0.53%
As % of the Job Titles category 0.53% 0.71% 0.56%
Number of salaries quoted 597 1,018 837
UK median annual salary £29,000 £29,000 £27,500
Median salary % change year-on-year - +5.45% -5.17%
10th Percentile £21,900 £21,250 £21,250
90th Percentile £45,500 £50,000 £42,500
UK excluding London median annual salary £26,800 £26,850 £25,000
% change year-on-year -0.19% +7.40% -3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 138,759 166,873 171,901
% of permanent IT jobs with a recognized job title 95.85% 96.22% 96.20%
Number of salaries quoted 110,813 134,972 140,035
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £81,250 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

The salary distribution of IT jobs citing Desktop Support over the 6 months to 22 July 2019.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 22 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -74 702 £30,000 +3.45% 147
UK excluding London -73 366 £26,800 -0.19% 108
London -24 362 £33,000 +1.54% 50
South East -14 132 £29,000 +9.43% 32
Midlands +10 68 £25,750 -9.65% 13
North of England -5 62 £26,000 +10.64% 19
South West 0 48 £25,750 +5.10% 20
North West +24 46 £25,500 +8.51% 12
West Midlands -4 42 £23,500 -18.97% 8
East of England -3 30 £26,500 -3.64% 13
East Midlands +34 26 £28,000 +14.29% 5
Yorkshire -12 16 £26,500 +6.06% 7
Wales +7 11 £28,500 +14.00% 5
Northern Ireland -9 8 £25,000 +8.70%
Scotland -8 7 £24,000 -17.24% 6

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 July 2019, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 576 (77.73%) Windows
2 406 (54.79%) Active Directory
3 329 (44.40%) Office 365
4 305 (41.16%) Microsoft
5 283 (38.19%) Windows 10
6 269 (36.30%) ITIL
7 263 (35.49%) Windows 7
8 221 (29.82%) Microsoft Office
9 179 (24.16%) Finance
10 157 (21.19%) SCCM
11 156 (21.05%) Windows Server
12 125 (16.87%) Citrix
13 108 (14.57%) TCP/IP
14 106 (14.30%) SLA
15 105 (14.17%) MS Exchange
16 103 (13.90%) Problem-Solving
17 99 (13.36%) VMware
18 98 (13.23%) DHCP
19 97 (13.09%) DNS
20 96 (12.96%) Microsoft Certification
21 78 (10.53%) LAN
22 68 (9.18%) VPN
22 68 (9.18%) Service Delivery
22 68 (9.18%) Skype
23 67 (9.04%) Windows Server 2012
24 66 (8.91%) Banking
24 66 (8.91%) WAN
24 66 (8.91%) Cisco
25 65 (8.77%) Apple
26 63 (8.50%) Asset Management

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (14.17%) MS Exchange
2 61 (8.23%) Skype for Business
3 37 (4.99%) Exchange Server 2010
4 28 (3.78%) SharePoint
5 16 (2.16%) Exchange Server 2013
6 15 (2.02%) Exchange Server 2003
6 15 (2.02%) Exchange Server 2007
7 14 (1.89%) IBM Notes
8 11 (1.48%) Blackberry Enterprise Server
9 3 (0.40%) Confluence
10 1 (0.13%) Apache
10 1 (0.13%) CMS
10 1 (0.13%) IIS
10 1 (0.13%) JBoss
10 1 (0.13%) Site Server
Applications
1 221 (29.82%) Microsoft Office
2 39 (5.26%) Microsoft Excel
3 35 (4.72%) Microsoft PowerPoint
4 7 (0.94%) Acrobat
4 7 (0.94%) MS Visio
5 1 (0.13%) Adobe Creative Suite
Business Applications
1 12 (1.62%) Remedy ITSM
2 3 (0.40%) Elite 3E
3 2 (0.27%) Carpe Diem
4 1 (0.13%) Sage 200
Cloud Services
1 329 (44.40%) Office 365
2 36 (4.86%) Microsoft Azure
3 15 (2.02%) G Suite
4 11 (1.48%) Amazon AWS
5 4 (0.54%) Azure Active Directory
5 4 (0.54%) OneDrive
5 4 (0.54%) Slack
6 3 (0.40%) SaaS
7 1 (0.13%) IaaS
7 1 (0.13%) Mimecast
7 1 (0.13%) PaaS
7 1 (0.13%) Yammer
Communications & Networking
1 108 (14.57%) TCP/IP
2 98 (13.23%) DHCP
3 97 (13.09%) DNS
4 78 (10.53%) LAN
5 68 (9.18%) Skype
5 68 (9.18%) VPN
6 66 (8.91%) WAN
7 57 (7.69%) VoIP
8 47 (6.34%) Firewall
9 40 (5.40%) Internet
10 39 (5.26%) Network Security
11 37 (4.99%) Wireless
12 25 (3.37%) Remote Desktop
13 24 (3.24%) IP Telephony
14 18 (2.43%) VLAN
15 13 (1.75%) Wi-Fi
16 9 (1.21%) SAN
17 8 (1.08%) SMTP
18 7 (0.94%) HTTP
19 6 (0.81%) Intranet
Database & Business Intelligence
1 19 (2.56%) SQL Server
2 5 (0.67%) SQL Server 2014
3 1 (0.13%) SQL Server 2012
3 1 (0.13%) SQL Server 2016
Development Applications
1 10 (1.35%) JIRA
2 3 (0.40%) MSI
2 3 (0.40%) WinDbg
3 2 (0.27%) AdminStudio
3 2 (0.27%) InstallShield
4 1 (0.13%) Hudson
General
1 179 (24.16%) Finance
2 66 (8.91%) Banking
3 22 (2.97%) Law
4 16 (2.16%) Telecoms
5 14 (1.89%) Legal
5 14 (1.89%) Retail
6 13 (1.75%) Advertising
6 13 (1.75%) Manufacturing
7 8 (1.08%) Front Office
8 7 (0.94%) Investment Banking
8 7 (0.94%) Retail Banking
9 6 (0.81%) Private Banking
10 5 (0.67%) Games
10 5 (0.67%) Marketing
11 4 (0.54%) Billing
11 4 (0.54%) Electronics
12 3 (0.40%) Financial Institution
12 3 (0.40%) Publishing
13 2 (0.27%) Back Office
13 2 (0.27%) Local Government
Libraries, Frameworks & Software Standards
1 18 (2.43%) Software Packaging
2 5 (0.67%) .NET
3 3 (0.40%) COM
4 2 (0.27%) Web Services
5 1 (0.13%) LDAP
5 1 (0.13%) Oracle Fusion
5 1 (0.13%) XML
5 1 (0.13%) XMPP
Miscellaneous
1 55 (7.42%) Blackberry
2 53 (7.15%) Video Conferencing
3 44 (5.94%) iPhone
4 40 (5.40%) Self-Motivation
5 37 (4.99%) Driving Licence
6 36 (4.86%) Smartphone
7 35 (4.72%) iPad
8 31 (4.18%) Analytical Skills
9 26 (3.51%) Management Information System
10 22 (2.97%) Data Centre
11 14 (1.89%) User Experience
12 13 (1.75%) Fat Client
12 13 (1.75%) Hedge funds
12 13 (1.75%) Thin Client
13 10 (1.35%) Handset
14 7 (0.94%) EPoS
14 7 (0.94%) Reinsurance
15 6 (0.81%) AS400
15 6 (0.81%) Client/Server
15 6 (0.81%) Mobile App
Operating Systems
1 576 (77.73%) Windows
2 283 (38.19%) Windows 10
3 263 (35.49%) Windows 7
4 156 (21.05%) Windows Server
5 67 (9.04%) Windows Server 2012
6 48 (6.48%) Windows Server 2008
7 46 (6.21%) Apple iOS
8 44 (5.94%) Android
9 41 (5.53%) Windows 8
10 34 (4.59%) Mac OS X
11 30 (4.05%) Mac OS
12 21 (2.83%) Linux
13 13 (1.75%) Windows XP
14 11 (1.48%) Windows Vista
15 8 (1.08%) Windows Server 2003
16 6 (0.81%) Unix
17 2 (0.27%) Windows 2000
18 1 (0.13%) Windows Mobile
18 1 (0.13%) Windows Phone
18 1 (0.13%) Windows Phone 7
Processes & Methodologies
1 269 (36.30%) ITIL
2 103 (13.90%) Problem-Solving
3 68 (9.18%) Service Delivery
4 63 (8.50%) Asset Management
5 61 (8.23%) Service Management
6 49 (6.61%) Incident Management
7 37 (4.99%) Line Management
8 33 (4.45%) ITSM
8 33 (4.45%) Problem Management
9 30 (4.05%) Infrastructure Engineering
9 30 (4.05%) Software Deployment
10 28 (3.78%) Information Security
10 28 (3.78%) Time Management
11 27 (3.64%) ITIL V3
11 27 (3.64%) Mobile Device Management
12 22 (2.97%) Break/Fix
12 22 (2.97%) Ticket Management
13 20 (2.70%) Continuous Improvement
14 19 (2.56%) Mentoring
14 19 (2.56%) Root Cause Analysis
Programming Languages
1 56 (7.56%) PowerShell
2 28 (3.78%) SQL
3 12 (1.62%) VBScript
4 8 (1.08%) C
5 7 (0.94%) Java
6 3 (0.40%) VB
7 1 (0.13%) C#
7 1 (0.13%) Python
Qualifications
1 96 (12.96%) Microsoft Certification
2 50 (6.75%) MCP
3 40 (5.40%) MCSE
3 40 (5.40%) Security Cleared
4 34 (4.59%) Degree
5 31 (4.18%) MCSA
6 29 (3.91%) SC Cleared
7 24 (3.24%) MCDST
8 22 (2.97%) ITIL Foundation Certificate
9 20 (2.70%) A+ Certification
10 19 (2.56%) MCITP
11 18 (2.43%) CCNA
11 18 (2.43%) Cisco Certification
12 9 (1.21%) Dell Certification
12 9 (1.21%) ITIL Certification
13 6 (0.81%) DBS Check
14 2 (0.27%) CTC Cleared
14 2 (0.27%) DV Cleared
14 2 (0.27%) Network+ Certification
15 1 (0.13%) MCTS
Quality Assurance & Compliance
1 106 (14.30%) SLA
2 8 (1.08%) ISO/IEC 27001
3 5 (0.67%) GDPR
4 1 (0.13%) Cyber Essentials
4 1 (0.13%) Cyber Essentials PLUS
4 1 (0.13%) PCI DSS
4 1 (0.13%) QA
System Software
1 406 (54.79%) Active Directory
2 59 (7.96%) VMware Infrastructure
3 28 (3.78%) Firmware
4 27 (3.64%) Hyper-V
5 14 (1.89%) XenDesktop
6 8 (1.08%) VMware Workstation
6 8 (1.08%) XenApp
7 7 (0.94%) vSphere
8 6 (0.81%) BitLocker
8 6 (0.81%) Virtual Desktop
9 5 (0.67%) Microsoft App-V
9 5 (0.67%) Virtual Servers
10 3 (0.40%) Virtual Machines
11 2 (0.27%) Terminal Services
11 2 (0.27%) VMware ESXi
12 1 (0.13%) Docker
12 1 (0.13%) Microsoft Virtual Server
12 1 (0.13%) pfSense
Systems Management
1 157 (21.19%) SCCM
2 15 (2.02%) WSUS
3 13 (1.75%) AirWatch
4 11 (1.48%) Cisco CUCM
4 11 (1.48%) ServiceCenter
5 10 (1.35%) Norton AntiVirus
6 8 (1.08%) Microsoft Data Protection Manager
6 8 (1.08%) Microsoft Intune
6 8 (1.08%) Single Sign-On
7 7 (0.94%) Perfmon
8 5 (0.67%) SCOM
9 4 (0.54%) PowerCLI
10 3 (0.40%) Sysprep
11 2 (0.27%) Backup Exec
11 2 (0.27%) Jamf Pro
11 2 (0.27%) NetBackup
11 2 (0.27%) ThinApp
11 2 (0.27%) vCenter Server
11 2 (0.27%) WMI
12 1 (0.13%) cPanel
Vendors
1 305 (41.16%) Microsoft
2 125 (16.87%) Citrix
3 99 (13.36%) VMware
4 66 (8.91%) Cisco
5 65 (8.77%) Apple
6 45 (6.07%) HP
7 34 (4.59%) Bloomberg
7 34 (4.59%) Dell
8 33 (4.45%) Reuters
9 27 (3.64%) ServiceNow
10 24 (3.24%) Remedy
11 19 (2.56%) Avaya
12 16 (2.16%) McAfee
12 16 (2.16%) Symantec
13 14 (1.89%) Lotus
14 13 (1.75%) SAP
15 12 (1.62%) Veeam
16 11 (1.48%) Adobe
16 11 (1.48%) FactSet
17 10 (1.35%) CommVault