Period
to 24 February 2021

The median annual salary for a Desktop Support was £31,500 in advertised job vacancies during the 6 months to 24 February 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
24 Feb 2021
Same period 2020 Same period 2019
Rank 609 441 477
Rank change year-on-year -168 +36 -44
Permanent jobs requiring a Desktop Support 211 827 919
As % of all permanent jobs advertised in the UK 0.29% 0.67% 0.62%
As % of the Job Titles category 0.30% 0.71% 0.64%
Number of salaries quoted 207 716 756
Median annual salary £31,500 £30,000 £31,000
Median salary % change year-on-year +5.00% -3.23% +3.33%
10th Percentile £21,250 £23,250 £22,500
90th Percentile £46,450 £47,500 £50,000
UK excluding London median annual salary £27,000 £26,500 £27,500
% change year-on-year +1.89% -3.64% +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 69,340 117,206 143,147
% of permanent IT jobs with a recognized job title 93.94% 95.51% 95.97%
Number of salaries quoted 55,666 95,056 115,972
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £29,000 £28,250
90th Percentile £87,500 £87,500 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

Salary distribution for jobs citing Desktop Support over the 6 months to 24 February 2021.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 24 February 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -143 203 £31,500 +3.28% 20
UK excluding London -57 121 £27,000 +1.89% 16
London -91 87 £35,000 +0.72% 5
South East -13 46 £31,500 +18.87% 5
North of England +51 28 £22,500 -10.45% 5
Midlands +49 23 £22,500 -10.00% 1
West Midlands +55 20 £22,500 -18.18%
East of England +73 18 £22,500 -17.43% 4
Work from Home -72 16 £23,250 -26.19%
North West +60 13 £26,500 -3.64% 4
Yorkshire +20 12 £22,500 -4.26% 1
South West +6 11 £26,800 -10.67%
Wales +39 4 £26,500 +3.92% 1
East Midlands +30 3 £25,000 +3.63% 1
North East +17 3 £28,000 +12.00%
Scotland +12 1 £26,000 -1.89%

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 February 2021, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 177 (83.89%) Windows
2 132 (62.56%) Microsoft 365
3 129 (61.14%) Active Directory
4 111 (52.61%) Microsoft
5 98 (46.45%) Windows 10
6 60 (28.44%) Microsoft Office
7 54 (25.59%) ITIL
8 46 (21.80%) Windows Server
9 40 (18.96%) Windows 7
10 37 (17.54%) Problem-Solving
11 31 (14.69%) SCCM
11 31 (14.69%) PowerShell
12 30 (14.22%) TCP/IP
13 29 (13.74%) Azure
14 27 (12.80%) Microsoft Certification
15 26 (12.32%) Finance
16 24 (11.37%) VMware
16 24 (11.37%) SLA
17 22 (10.43%) SharePoint
18 19 (9.00%) Citrix
19 18 (8.53%) Firewall
20 16 (7.58%) VMware Infrastructure
21 15 (7.11%) Service Management
21 15 (7.11%) Exchange Server 2013
22 14 (6.64%) Azure Active Directory
22 14 (6.64%) HP
22 14 (6.64%) DNS
22 14 (6.64%) DHCP
22 14 (6.64%) Security Cleared
22 14 (6.64%) Problem Management

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (10.43%) SharePoint
2 15 (7.11%) Exchange Server 2013
3 12 (5.69%) Skype for Business
4 11 (5.21%) MS Exchange
5 6 (2.84%) IIS
6 3 (1.42%) Confluence
6 3 (1.42%) Exchange Server 2010
7 1 (0.47%) Exchange Server 2000
7 1 (0.47%) Exchange Server 2003
7 1 (0.47%) SharePoint 2013
Applications
1 60 (28.44%) Microsoft Office
2 8 (3.79%) AutoCAD
3 6 (2.84%) Revit
4 2 (0.95%) Microsoft Excel
4 2 (0.95%) SketchUp
Business Applications
1 2 (0.95%) Remedy ITSM
Cloud Services
1 132 (62.56%) Microsoft 365
2 29 (13.74%) Azure
3 14 (6.64%) Azure Active Directory
4 10 (4.74%) OneDrive
5 9 (4.27%) AWS
6 7 (3.32%) SaaS
7 6 (2.84%) Adobe Creative Cloud
8 2 (0.95%) Dropbox
8 2 (0.95%) G Suite
8 2 (0.95%) IaaS
8 2 (0.95%) Power Platform
8 2 (0.95%) PowerApps
9 1 (0.47%) PaaS
Communications & Networking
1 30 (14.22%) TCP/IP
2 18 (8.53%) Firewall
3 14 (6.64%) DHCP
3 14 (6.64%) DNS
4 13 (6.16%) Skype
4 13 (6.16%) VPN
5 11 (5.21%) LAN
6 9 (4.27%) WAN
7 7 (3.32%) VoIP
7 7 (3.32%) Wi-Fi
8 5 (2.37%) Internet
8 5 (2.37%) Wireless
9 3 (1.42%) Cisco IOS
9 3 (1.42%) SNMP
10 2 (0.95%) Remote Desktop
10 2 (0.95%) Unified Communications
10 2 (0.95%) WebEx
10 2 (0.95%) WLAN
11 1 (0.47%) Ethernet
11 1 (0.47%) HTTP
Database & Business Intelligence
1 4 (1.90%) Amazon RDS
2 2 (0.95%) FileMaker
2 2 (0.95%) Power BI
2 2 (0.95%) SQL Server
3 1 (0.47%) Azure SQL Database
Development Applications
1 8 (3.79%) JIRA
2 3 (1.42%) Bitbucket Server
2 3 (1.42%) Git (software)
2 3 (1.42%) Jenkins
3 2 (0.95%) MSI
General
1 26 (12.32%) Finance
2 6 (2.84%) Telecoms
3 5 (2.37%) Digital Economy
3 5 (2.37%) Games
3 5 (2.37%) Law
3 5 (2.37%) Legal
4 4 (1.90%) Banking
5 3 (1.42%) Financial Institution
6 2 (0.95%) Back Office
6 2 (0.95%) Front Office
6 2 (0.95%) Public Sector
7 1 (0.47%) Advertising
7 1 (0.47%) German Language
Libraries, Frameworks & Software Standards
1 4 (1.90%) LDAP
2 1 (0.47%) .NET
Miscellaneous
1 12 (5.69%) Management Information System
2 11 (5.21%) Driving Licence
3 10 (4.74%) iPhone
4 8 (3.79%) Analytical Skills
4 8 (3.79%) Hedge funds
5 7 (3.32%) iPad
5 7 (3.32%) Video Conferencing
6 5 (2.37%) Blackberry
6 5 (2.37%) Self-Motivation
7 4 (1.90%) CMDB
8 3 (1.42%) Fat Client
8 3 (1.42%) Handset
8 3 (1.42%) Thin Client
8 3 (1.42%) User Experience
9 2 (0.95%) NHS
10 1 (0.47%) Equities
10 1 (0.47%) Fixed Income
10 1 (0.47%) Life Science
10 1 (0.47%) PDA
10 1 (0.47%) PKI
Operating Systems
1 177 (83.89%) Windows
2 98 (46.45%) Windows 10
3 46 (21.80%) Windows Server
4 40 (18.96%) Windows 7
5 13 (6.16%) Linux
6 12 (5.69%) Android
7 8 (3.79%) Apple iOS
7 8 (3.79%) Windows Server 2012
8 7 (3.32%) Windows XP
9 6 (2.84%) Mac OS X
10 5 (2.37%) Windows 8
10 5 (2.37%) Windows Server 2016
11 4 (1.90%) Debian
11 4 (1.90%) Ubuntu
11 4 (1.90%) Unix
11 4 (1.90%) Windows Server 2008
11 4 (1.90%) Windows Vista
12 2 (0.95%) Mac OS
12 2 (0.95%) Windows Server 2019
13 1 (0.47%) Red Hat Enterprise Linux
Processes & Methodologies
1 54 (25.59%) ITIL
2 37 (17.54%) Problem-Solving
3 15 (7.11%) Service Management
4 14 (6.64%) Problem Management
5 11 (5.21%) Break/Fix
5 11 (5.21%) ITSM
5 11 (5.21%) Line Management
5 11 (5.21%) Service Delivery
6 10 (4.74%) Incident Management
7 9 (4.27%) Asset Management
7 9 (4.27%) Change Management
7 9 (4.27%) Hardware Maintenance
7 9 (4.27%) Process Improvement
8 8 (3.79%) Agile Software Development
8 8 (3.79%) Decision-Making
9 6 (2.84%) Kalman Filter
9 6 (2.84%) Patch Management
9 6 (2.84%) Stakeholder Management
10 5 (2.37%) Mentoring
10 5 (2.37%) Ticket Management
Programming Languages
1 31 (14.69%) PowerShell
2 4 (1.90%) SQL
3 3 (1.42%) Shell Script
4 2 (0.95%) C
5 1 (0.47%) C#
5 1 (0.47%) PHP
5 1 (0.47%) VBScript
Qualifications
1 27 (12.80%) Microsoft Certification
2 14 (6.64%) Security Cleared
3 12 (5.69%) MCSE
4 11 (5.21%) MCP
5 10 (4.74%) MCSA
5 10 (4.74%) SC Cleared
6 9 (4.27%) A+ Certification
6 9 (4.27%) Degree
7 7 (3.32%) CCNA
7 7 (3.32%) Cisco Certification
7 7 (3.32%) ITIL Foundation Certificate
7 7 (3.32%) MCDST
8 6 (2.84%) HNC
9 4 (1.90%) CTC Cleared
9 4 (1.90%) MCITP
10 3 (1.42%) DBS Check
11 1 (0.47%) Avaya Certification
11 1 (0.47%) BPSS Clearance
11 1 (0.47%) Computer Science Degree
11 1 (0.47%) ITIL Certification
Quality Assurance & Compliance
1 24 (11.37%) SLA
2 11 (5.21%) GDPR
3 3 (1.42%) QA
System Software
1 129 (61.14%) Active Directory
2 16 (7.58%) VMware Infrastructure
3 5 (2.37%) BitLocker
3 5 (2.37%) Hyper-V
4 4 (1.90%) Virtual Desktop
4 4 (1.90%) vSphere
5 3 (1.42%) Firmware
5 3 (1.42%) XenApp
6 2 (0.95%) XenDesktop
7 1 (0.47%) Virtual Machines
7 1 (0.47%) VMware ESXi
Systems Management
1 31 (14.69%) SCCM
2 13 (6.16%) Microsoft Intune
3 3 (1.42%) Nessus
3 3 (1.42%) Prometheus
3 3 (1.42%) Puppet
3 3 (1.42%) ZABBIX
4 2 (0.95%) WMI
4 2 (0.95%) WSUS
5 1 (0.47%) Jamf Pro
5 1 (0.47%) Perfmon
5 1 (0.47%) PowerCLI
5 1 (0.47%) SCOM
Vendors
1 111 (52.61%) Microsoft
2 24 (11.37%) VMware
3 19 (9.00%) Citrix
4 14 (6.64%) HP
5 12 (5.69%) Apple
6 10 (4.74%) Cisco
7 9 (4.27%) Dell
8 8 (3.79%) Adobe
9 7 (3.32%) Meraki
10 6 (2.84%) Autodesk
11 5 (2.37%) McAfee
11 5 (2.37%) ServiceNow
11 5 (2.37%) TOWER Software
12 4 (1.90%) Becrypt
12 4 (1.90%) Remedy
12 4 (1.90%) Splunk
13 3 (1.42%) Bloomberg
13 3 (1.42%) Mitel
13 3 (1.42%) Reuters
13 3 (1.42%) Sophos