Period
to 22 October 2019

The median annual salary for a Desktop Support was £30,000 in advertised job vacancies during the 6 months to 22 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
22 Oct 2019
Same period 2018 Same period 2017
Rank 479 446 490
Rank change year-on-year -33 +44 -4
Permanent jobs requiring a Desktop Support 749 1,138 1,064
As % of all permanent IT jobs advertised in the UK 0.55% 0.69% 0.61%
As % of the Job Titles category 0.57% 0.72% 0.64%
Number of salaries quoted 630 968 948
UK median annual salary £30,000 £30,000 £27,500
Median salary % change year-on-year - +9.09% -
10th Percentile £22,450 £21,500 £21,250
90th Percentile £50,000 £50,000 £43,750
UK excluding London median annual salary £26,800 £27,500 £25,000
% change year-on-year -2.55% +10.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 130,848 158,073 167,410
% of permanent IT jobs with a recognized job title 95.65% 95.92% 95.97%
Number of salaries quoted 104,432 127,374 134,035
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

The salary distribution of IT jobs citing Desktop Support over the 6 months to 22 October 2019.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 22 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -55 701 £30,000 - 159
London -13 405 £35,000 +0.72% 59
UK excluding London -79 327 £26,800 -2.55% 111
South East +27 131 £29,000 +9.43% 46
Midlands +12 52 £25,250 -14.41% 7
North of England -15 50 £25,000 +1.01% 15
South West +20 44 £27,000 +5.88% 22
North West +2 36 £23,500 -4.57% 8
West Midlands +2 36 £25,000 -19.35% 6
East of England -36 19 £26,500 -5.36% 10
East Midlands +25 16 £27,750 +20.96% 1
Wales +23 15 £29,750 +19.00% 2
Yorkshire -5 13 £25,000 - 4
Scotland +21 10 £25,750 -20.77% 9
Northern Ireland -6 6 £25,000 +8.70%
North East - 1 £27,000 - 3

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 October 2019, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 610 (81.44%) Windows
2 419 (55.94%) Active Directory
3 379 (50.60%) Windows 10
4 369 (49.27%) Office 365
5 346 (46.19%) Microsoft
6 285 (38.05%) Windows 7
7 247 (32.98%) ITIL
8 230 (30.71%) Microsoft Office
9 173 (23.10%) Finance
10 163 (21.76%) SCCM
11 143 (19.09%) Windows Server
12 124 (16.56%) Citrix
13 117 (15.62%) SLA
14 108 (14.42%) Problem-Solving
15 100 (13.35%) TCP/IP
16 95 (12.68%) VMware
17 86 (11.48%) Microsoft Certification
18 80 (10.68%) DNS
19 79 (10.55%) DHCP
20 74 (9.88%) LAN
21 71 (9.48%) Apple
21 71 (9.48%) Skype
22 70 (9.35%) WAN
23 67 (8.95%) MS Exchange
24 65 (8.68%) VMware Infrastructure
25 64 (8.54%) Skype for Business
25 64 (8.54%) SharePoint
26 63 (8.41%) Firewall
26 63 (8.41%) PowerShell
27 62 (8.28%) Apple iOS

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (8.95%) MS Exchange
2 64 (8.54%) SharePoint
2 64 (8.54%) Skype for Business
3 19 (2.54%) Exchange Server 2010
4 18 (2.40%) Exchange Server 2013
5 16 (2.14%) Exchange Server 2007
6 14 (1.87%) SharePoint 2013
7 9 (1.20%) IBM Notes
8 8 (1.07%) Blackberry Enterprise Server
9 3 (0.40%) Confluence
10 2 (0.27%) IIS
11 1 (0.13%) CMS
11 1 (0.13%) Exchange Server 2003
11 1 (0.13%) Joomla!
11 1 (0.13%) Site Server
11 1 (0.13%) WordPress
Applications
1 230 (30.71%) Microsoft Office
2 40 (5.34%) Microsoft Excel
3 27 (3.60%) Microsoft PowerPoint
4 10 (1.34%) MS Visio
5 2 (0.27%) Acrobat
5 2 (0.27%) Microsoft Project
6 1 (0.13%) Revit
Business Applications
1 16 (2.14%) Remedy ITSM
2 2 (0.27%) Carpe Diem
2 2 (0.27%) Elite 3E
3 1 (0.13%) Sage 200
3 1 (0.13%) SAP Oil and Gas
Cloud Services
1 369 (49.27%) Office 365
2 61 (8.14%) Azure
3 23 (3.07%) AWS
4 13 (1.74%) OneDrive
5 11 (1.47%) Azure Active Directory
6 10 (1.34%) G Suite
7 6 (0.80%) Dynamics 365
8 3 (0.40%) SaaS
9 2 (0.27%) Slack
10 1 (0.13%) Adobe Creative Cloud
10 1 (0.13%) Mimecast
10 1 (0.13%) Sumo Logic
10 1 (0.13%) Yammer
Communications & Networking
1 100 (13.35%) TCP/IP
2 80 (10.68%) DNS
3 79 (10.55%) DHCP
4 74 (9.88%) LAN
5 71 (9.48%) Skype
6 70 (9.35%) WAN
7 63 (8.41%) Firewall
8 49 (6.54%) VPN
9 43 (5.74%) VoIP
10 37 (4.94%) Remote Desktop
11 32 (4.27%) Network Security
12 23 (3.07%) Wireless
13 22 (2.94%) VLAN
14 21 (2.80%) IP Telephony
15 19 (2.54%) Internet
16 15 (2.00%) Wi-Fi
17 14 (1.87%) SMTP
18 12 (1.60%) Broadband
19 7 (0.93%) Ethernet
20 6 (0.80%) HTTP
Database & Business Intelligence
1 18 (2.40%) SQL Server
2 2 (0.27%) SQL Server 2014
3 1 (0.13%) SQL Server 2012
3 1 (0.13%) SQL Server 2016
Development Applications
1 10 (1.34%) JIRA
2 4 (0.53%) MSI
2 4 (0.53%) WinDbg
3 1 (0.13%) Bitbucket Server
3 1 (0.13%) Git (software)
3 1 (0.13%) Hudson
3 1 (0.13%) Jenkins
General
1 173 (23.10%) Finance
2 57 (7.61%) Banking
3 36 (4.81%) Legal
4 23 (3.07%) Law
5 18 (2.40%) Telecoms
6 17 (2.27%) Retail
7 12 (1.60%) Advertising
8 9 (1.20%) Financial Institution
9 7 (0.93%) Marketing
10 6 (0.80%) Front Office
11 5 (0.67%) Manufacturing
11 5 (0.67%) Retail Banking
12 4 (0.53%) Investment Banking
12 4 (0.53%) Private Banking
12 4 (0.53%) Public Sector
13 3 (0.40%) Back Office
13 3 (0.40%) French Language
13 3 (0.40%) Publishing
14 2 (0.27%) Local Government
14 2 (0.27%) Multimedia
Libraries, Frameworks & Software Standards
1 8 (1.07%) LDAP
2 3 (0.40%) COM
3 2 (0.27%) Oracle Fusion
3 2 (0.27%) Web Services
4 1 (0.13%) CSS
4 1 (0.13%) HTML
4 1 (0.13%) Software Packaging
4 1 (0.13%) XMPP
Miscellaneous
1 54 (7.21%) Video Conferencing
2 53 (7.08%) Smartphone
3 47 (6.28%) Blackberry
4 35 (4.67%) Management Information System
5 33 (4.41%) Driving Licence
6 32 (4.27%) Analytical Skills
6 32 (4.27%) iPhone
7 31 (4.14%) Self-Motivation
8 27 (3.60%) Data Centre
9 25 (3.34%) Hedge funds
10 24 (3.20%) iPad
11 20 (2.67%) User Experience
12 13 (1.74%) Handset
13 10 (1.34%) Fat Client
13 10 (1.34%) Thin Client
14 8 (1.07%) EPoS
14 8 (1.07%) Mobile Computing
15 7 (0.93%) AS400
15 7 (0.93%) BYOD
15 7 (0.93%) iSeries
Operating Systems
1 610 (81.44%) Windows
2 379 (50.60%) Windows 10
3 285 (38.05%) Windows 7
4 143 (19.09%) Windows Server
5 62 (8.28%) Apple iOS
6 55 (7.34%) Android
7 52 (6.94%) Windows Server 2012
8 49 (6.54%) Windows 8
9 35 (4.67%) Linux
10 34 (4.54%) Windows Server 2008
11 31 (4.14%) Mac OS
12 30 (4.01%) Mac OS X
13 8 (1.07%) Windows Vista
13 8 (1.07%) Windows XP
14 6 (0.80%) Unix
15 3 (0.40%) Windows Server 2003
16 2 (0.27%) Ubuntu
16 2 (0.27%) Windows Mobile
17 1 (0.13%) CentOS
17 1 (0.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 247 (32.98%) ITIL
2 108 (14.42%) Problem-Solving
3 58 (7.74%) Asset Management
4 55 (7.34%) Service Management
5 51 (6.81%) Continuous Improvement
6 50 (6.68%) Break/Fix
7 48 (6.41%) Service Delivery
8 43 (5.74%) Problem Management
9 38 (5.07%) Mentoring
9 38 (5.07%) Mobile Device Management
10 35 (4.67%) Incident Management
11 34 (4.54%) ITSM
12 30 (4.01%) Information Security
13 28 (3.74%) Ticket Management
14 26 (3.47%) ISMS
14 26 (3.47%) Migration
15 25 (3.34%) Information Security Management
15 25 (3.34%) Line Management
15 25 (3.34%) Security Management
16 24 (3.20%) Infrastructure Engineering
Programming Languages
1 63 (8.41%) PowerShell
2 28 (3.74%) SQL
3 19 (2.54%) C
4 11 (1.47%) VBScript
5 2 (0.27%) VBA
6 1 (0.13%) Bash Shell
Qualifications
1 86 (11.48%) Microsoft Certification
2 42 (5.61%) MCSE
3 40 (5.34%) Degree
4 39 (5.21%) Security Cleared
5 34 (4.54%) MCP
6 24 (3.20%) A+ Certification
7 23 (3.07%) MCSA
8 21 (2.80%) SC Cleared
9 19 (2.54%) CCNA
9 19 (2.54%) Cisco Certification
10 18 (2.40%) MCDST
11 14 (1.87%) ITIL Certification
12 12 (1.60%) ITIL Foundation Certificate
13 11 (1.47%) MCITP
14 10 (1.34%) DBS Check
15 5 (0.67%) Computer Science Degree
16 3 (0.40%) BPSS Clearance
16 3 (0.40%) HNC
16 3 (0.40%) HND
16 3 (0.40%) MCTS
Quality Assurance & Compliance
1 117 (15.62%) SLA
2 10 (1.34%) ISO/IEC 27001
3 4 (0.53%) Cyber Essentials
3 4 (0.53%) GDPR
4 3 (0.40%) QA
5 2 (0.27%) PCI DSS
6 1 (0.13%) Cyber Essentials PLUS
6 1 (0.13%) EMIR
6 1 (0.13%) GAMP
6 1 (0.13%) GxP
6 1 (0.13%) ISO/IEC 20000
6 1 (0.13%) MiFID
System Software
1 419 (55.94%) Active Directory
2 65 (8.68%) VMware Infrastructure
3 25 (3.34%) Hyper-V
4 15 (2.00%) vSphere
5 11 (1.47%) XenApp
6 10 (1.34%) Firmware
7 8 (1.07%) VMware Workstation
7 8 (1.07%) XenDesktop
8 5 (0.67%) Virtual Desktop
9 4 (0.53%) Virtual Machines
10 3 (0.40%) Microsoft App-V
10 3 (0.40%) VMware ESXi
11 2 (0.27%) KVM
11 2 (0.27%) VMware Server
12 1 (0.13%) BitLocker
12 1 (0.13%) iptables
12 1 (0.13%) NFS
Systems Management
1 163 (21.76%) SCCM
2 25 (3.34%) Microsoft Intune
3 13 (1.74%) PowerCLI
3 13 (1.74%) SCOM
4 9 (1.20%) Cisco CUCM
5 8 (1.07%) Perfmon
6 7 (0.93%) AirWatch
6 7 (0.93%) Microsoft Data Protection Manager
7 6 (0.80%) ServiceCenter
8 5 (0.67%) Single Sign-On
8 5 (0.67%) Symantec Endpoint Protection
9 4 (0.53%) WSUS
10 3 (0.40%) DameWare
10 3 (0.40%) Systems Management Server (SMS)
11 2 (0.27%) IBM BigFix
11 2 (0.27%) McAfee ePO
11 2 (0.27%) Puppet
11 2 (0.27%) Sysprep
12 1 (0.13%) Grafana
12 1 (0.13%) SCSM
Vendors
1 346 (46.19%) Microsoft
2 124 (16.56%) Citrix
3 95 (12.68%) VMware
4 71 (9.48%) Apple
5 48 (6.41%) Cisco
6 32 (4.27%) ServiceNow
7 29 (3.87%) Remedy
8 28 (3.74%) HP
9 24 (3.20%) Bloomberg
10 21 (2.80%) Dell
11 18 (2.40%) Reuters
12 15 (2.00%) Polycom
13 14 (1.87%) CommVault
14 9 (1.20%) Google
14 9 (1.20%) Lotus
15 8 (1.07%) Avaya
15 8 (1.07%) Symantec
16 7 (0.93%) Ivanti
16 7 (0.93%) SAP
16 7 (0.93%) Wyse