Period
to 29 November 2020

The median annual salary for a Desktop Support was £32,500 in advertised job vacancies during the 6 months to 29 November 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
29 Nov 2020
Same period 2019 Same period 2018
Rank 524 471 448
Rank change year-on-year -53 -23 +26
Permanent jobs requiring a Desktop Support 196 794 1,124
As % of all permanent jobs advertised in the UK 0.36% 0.59% 0.70%
As % of the Job Titles category 0.38% 0.61% 0.73%
Number of salaries quoted 176 663 935
Median annual salary £32,500 £31,000 £31,000
Median salary % change year-on-year +4.84% - +6.90%
10th Percentile £21,250 £22,500 £22,425
90th Percentile £55,625 £49,750 £50,000
UK excluding London median annual salary £27,500 £26,500 £27,500
% change year-on-year +3.77% -3.64% +6.80%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 52,094 129,325 155,020
% of permanent IT jobs with a recognized job title 95.10% 95.62% 95.88%
Number of salaries quoted 43,390 103,511 124,798
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.09%
10th Percentile £32,500 £28,375 £27,500
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

Salary distribution for jobs citing Desktop Support over the 6 months to 29 November 2020.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 29 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 191 £32,500 +4.00% 25
UK excluding London +79 101 £27,500 +3.77% 23
London -43 94 £35,000 +2.19% 5
South East +85 40 £31,500 +13.31% 2
Midlands +107 29 £22,500 -11.76%
West Midlands +92 27 £22,500 -11.76%
North of England +102 17 £22,500 -10.00% 9
East of England +139 16 £22,500 -16.67% 4
Yorkshire +87 9 £22,500 -13.04% 3
Work from Home +1 9 £22,500 -30.50%
South West +79 6 £25,000 -9.91% 4
North West +98 5 £27,750 +18.09% 6
Scotland +69 3 - - 1
North East +22 3 £28,000 +3.70%
East Midlands +70 2 £35,000 +27.27%
Wales +40 1 £23,000 -25.81% 3

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 November 2020, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 156 (79.59%) Windows
2 135 (68.88%) Office 365
3 121 (61.73%) Microsoft
4 114 (58.16%) Active Directory
5 102 (52.04%) Windows 10
6 66 (33.67%) Microsoft Office
7 42 (21.43%) Finance
7 42 (21.43%) Microsoft Certification
8 39 (19.90%) Windows Server
9 37 (18.88%) ITIL
10 32 (16.33%) Windows 7
11 31 (15.82%) VMware
12 26 (13.27%) TCP/IP
12 26 (13.27%) Problem-Solving
13 25 (12.76%) Management Information System
13 25 (12.76%) Azure
13 25 (12.76%) PowerShell
14 22 (11.22%) VMware Infrastructure
14 22 (11.22%) SCCM
14 22 (11.22%) SharePoint
15 20 (10.20%) SLA
16 18 (9.18%) Firewall
17 17 (8.67%) Cisco
18 16 (8.16%) Security Cleared
18 16 (8.16%) MS Exchange
18 16 (8.16%) Citrix
18 16 (8.16%) OneDrive
19 15 (7.65%) Azure Active Directory
19 15 (7.65%) Exchange Server 2013
19 15 (7.65%) Linux

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (11.22%) SharePoint
2 16 (8.16%) MS Exchange
3 15 (7.65%) Exchange Server 2013
4 9 (4.59%) Skype for Business
5 7 (3.57%) Confluence
6 6 (3.06%) IIS
7 1 (0.51%) Exchange Server 2000
7 1 (0.51%) Exchange Server 2003
7 1 (0.51%) SharePoint 2013
Applications
1 66 (33.67%) Microsoft Office
2 5 (2.55%) Microsoft Excel
3 3 (1.53%) AutoCAD
3 3 (1.53%) Microsoft PowerPoint
4 2 (1.02%) SketchUp
5 1 (0.51%) Revit
Cloud Services
1 135 (68.88%) Office 365
2 25 (12.76%) Azure
3 16 (8.16%) OneDrive
4 15 (7.65%) Azure Active Directory
5 11 (5.61%) AWS
6 8 (4.08%) SaaS
7 4 (2.04%) PaaS
8 3 (1.53%) Dropbox
9 2 (1.02%) Power Platform
9 2 (1.02%) PowerApps
10 1 (0.51%) Adobe Creative Cloud
10 1 (0.51%) Cloud Computing
10 1 (0.51%) G Suite
10 1 (0.51%) IaaS
10 1 (0.51%) Mimecast
10 1 (0.51%) Slack
Communications & Networking
1 26 (13.27%) TCP/IP
2 18 (9.18%) Firewall
3 11 (5.61%) Skype
4 9 (4.59%) Cisco IOS
4 9 (4.59%) DNS
4 9 (4.59%) VPN
5 8 (4.08%) LAN
6 6 (3.06%) DHCP
6 6 (3.06%) VoIP
7 5 (2.55%) Wireless
8 4 (2.04%) Internet
9 3 (1.53%) Remote Desktop
9 3 (1.53%) Unified Communications
9 3 (1.53%) WAN
9 3 (1.53%) WebEx
9 3 (1.53%) Wi-Fi
10 2 (1.02%) PBX
10 2 (1.02%) SAN
10 2 (1.02%) SNMP
11 1 (0.51%) Intranet
Database & Business Intelligence
1 4 (2.04%) Amazon RDS
2 2 (1.02%) FileMaker
2 2 (1.02%) Power BI
3 1 (0.51%) Azure SQL Database
3 1 (0.51%) SQL Server
Development Applications
1 9 (4.59%) JIRA
2 6 (3.06%) Jenkins
3 5 (2.55%) Git (software)
3 5 (2.55%) Vagrant
4 4 (2.04%) Bitbucket Server
5 1 (0.51%) Maven
5 1 (0.51%) Sonatype Nexus
General
1 42 (21.43%) Finance
2 7 (3.57%) Law
2 7 (3.57%) Legal
3 6 (3.06%) Banking
4 5 (2.55%) Telecoms
5 4 (2.04%) Digital Economy
6 3 (1.53%) Games
6 3 (1.53%) Retail
7 2 (1.02%) Front Office
7 2 (1.02%) Public Sector
8 1 (0.51%) Back Office
8 1 (0.51%) German Language
Libraries, Frameworks & Software Standards
1 5 (2.55%) LDAP
2 2 (1.02%) Software Packaging
3 1 (0.51%) YAML
Miscellaneous
1 25 (12.76%) Management Information System
2 11 (5.61%) Driving Licence
3 8 (4.08%) iPhone
4 7 (3.57%) Self-Motivation
4 7 (3.57%) Video Conferencing
5 5 (2.55%) Analytical Skills
5 5 (2.55%) Mobile Computing
6 4 (2.04%) CMDB
6 4 (2.04%) Fat Client
6 4 (2.04%) Hedge funds
6 4 (2.04%) Smartphone
6 4 (2.04%) Thin Client
7 3 (1.53%) Blackberry
7 3 (1.53%) Data Centre
7 3 (1.53%) iPad
7 3 (1.53%) NHS
7 3 (1.53%) Public Cloud
7 3 (1.53%) User Experience
8 1 (0.51%) Linux Command Line
8 1 (0.51%) Wiki
Operating Systems
1 156 (79.59%) Windows
2 102 (52.04%) Windows 10
3 39 (19.90%) Windows Server
4 32 (16.33%) Windows 7
5 15 (7.65%) Android
5 15 (7.65%) Linux
6 11 (5.61%) Windows Server 2012
7 9 (4.59%) Windows Server 2016
8 7 (3.57%) Mac OS
9 6 (3.06%) Ubuntu
9 6 (3.06%) Windows XP
10 5 (2.55%) Apple iOS
10 5 (2.55%) Debian
11 4 (2.04%) Windows 8
11 4 (2.04%) Windows Server 2008
11 4 (2.04%) Windows Server 2019
11 4 (2.04%) Windows Vista
12 3 (1.53%) Mac OS X
13 2 (1.02%) tvOS
14 1 (0.51%) Unix
Processes & Methodologies
1 37 (18.88%) ITIL
2 26 (13.27%) Problem-Solving
3 11 (5.61%) Service Management
4 10 (5.10%) ITSM
5 8 (4.08%) Infrastructure Engineering
5 8 (4.08%) Line Management
5 8 (4.08%) Patch Management
6 7 (3.57%) Break/Fix
6 7 (3.57%) Incident Management
6 7 (3.57%) Process Improvement
7 6 (3.06%) Decision-Making
7 6 (3.06%) Hardware Maintenance
7 6 (3.06%) IT Strategy
7 6 (3.06%) Server Management
8 5 (2.55%) Agile Software Development
8 5 (2.55%) Document Management
8 5 (2.55%) Kalman Filter
8 5 (2.55%) Mentoring
8 5 (2.55%) SAP Implementation
8 5 (2.55%) Task Automation
Programming Languages
1 25 (12.76%) PowerShell
2 6 (3.06%) Shell Script
3 4 (2.04%) C
4 3 (1.53%) SQL
5 1 (0.51%) Bash Shell
5 1 (0.51%) Python
5 1 (0.51%) VBScript
Qualifications
1 42 (21.43%) Microsoft Certification
2 16 (8.16%) Security Cleared
3 13 (6.63%) SC Cleared
4 11 (5.61%) A+ Certification
5 10 (5.10%) MCSE
6 9 (4.59%) Degree
7 8 (4.08%) HNC
7 8 (4.08%) MCDST
7 8 (4.08%) MCP
8 6 (3.06%) MCSA
9 4 (2.04%) CTC Cleared
10 3 (1.53%) CCNA
10 3 (1.53%) Cisco Certification
10 3 (1.53%) MCITP
11 2 (1.02%) DBS Check
12 1 (0.51%) Avaya Certification
12 1 (0.51%) BPSS Clearance
12 1 (0.51%) Computer Science Degree
12 1 (0.51%) ITIL Certification
12 1 (0.51%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (10.20%) SLA
2 6 (3.06%) GDPR
3 1 (0.51%) ISO/IEC 27001
3 1 (0.51%) PCI DSS
3 1 (0.51%) Sarbanes-Oxley
System Software
1 114 (58.16%) Active Directory
2 22 (11.22%) VMware Infrastructure
3 6 (3.06%) Hyper-V
4 4 (2.04%) Virtual Desktop
4 4 (2.04%) Virtual Machines
4 4 (2.04%) XenApp
5 2 (1.02%) vSphere
5 2 (1.02%) XenDesktop
6 1 (0.51%) BitLocker
Systems Management
1 22 (11.22%) SCCM
2 14 (7.14%) Microsoft Intune
3 6 (3.06%) Cisco CUCM
3 6 (3.06%) Puppet
4 5 (2.55%) Packer
4 5 (2.55%) ZABBIX
5 4 (2.04%) Grafana
6 3 (1.53%) Jamf Pro
7 2 (1.02%) Symantec Endpoint Protection
7 2 (1.02%) WMI
7 2 (1.02%) WSUS
8 1 (0.51%) Ansible
8 1 (0.51%) CASB
8 1 (0.51%) Perfmon
8 1 (0.51%) PowerCLI
8 1 (0.51%) SCOM
Vendors
1 121 (61.73%) Microsoft
2 31 (15.82%) VMware
3 17 (8.67%) Cisco
4 16 (8.16%) Citrix
5 14 (7.14%) Apple
5 14 (7.14%) HP
6 13 (6.63%) Dell
7 6 (3.06%) iManage
8 5 (2.55%) Juniper
8 5 (2.55%) Meraki
8 5 (2.55%) SAP
9 4 (2.04%) ServiceNow
10 3 (1.53%) Adobe
10 3 (1.53%) ESET
10 3 (1.53%) Samsung
10 3 (1.53%) Splunk
10 3 (1.53%) Wyse
11 2 (1.02%) Aderant
11 2 (1.02%) Intapp
11 2 (1.02%) MikroTik