Period
to 22 November 2017

The median annual salary for a Desktop Support was £30,000 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 366 391 376
Rank change year-on-year +25 -15 -21
Permanent jobs requiring a Desktop Support 1511 1501 1851
As % of all permanent IT jobs advertised in the UK 0.84% 0.79% 0.86%
As % of the Job Titles category 0.87% 0.82% 0.89%
Number of salaries quoted 1273 1369 1615
UK median annual salary £30,000 £29,000 £29,000
Median salary % change year-on-year +3.45% - -1.69%
10th Percentile £21,500 £20,500 £21,500
90th Percentile £55,000 £48,750 £47,500
UK excluding London median annual salary £26,500 £26,000 £27,000
% change year-on-year +1.92% -3.70% +5.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

The salary distribution of IT jobs citing Desktop Support over the 6 months to 22 November 2017.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 1432 £30,000 +3.45% 86
London +27 790 £35,000 +7.69% 36
UK excluding London -14 692 £26,500 +1.92% 55
South East -48 209 £27,500 +5.77% 21
North of England +9 142 £27,500 +7.84% 9
Midlands +55 113 £26,000 +4.00% 7
East of England +32 104 £26,000 - 6
South West -36 80 £24,500 -9.26% 7
West Midlands +35 77 £26,000 -5.45% 5
North West +11 77 £27,500 +12.24% 4
Yorkshire +15 62 £26,500 -5.36% 3
East Midlands +34 36 £29,000 +41.46% 2
Wales +28 24 £28,500 +26.67% 2
Scotland -13 20 £33,500 +13.56% 3
North East -3 3 £47,596 +126.65% 2
Northern Ireland -25 3 £24,500 -18.33%

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support in the job title.

1 1210 (80.08%) Windows
2 821 (54.33%) Active Directory
3 691 (45.73%) Microsoft
4 575 (38.05%) Windows 7
5 477 (31.57%) Microsoft Office
6 426 (28.19%) Office 365
6 426 (28.19%) Windows 10
7 348 (23.03%) ITIL
8 346 (22.90%) Citrix
9 344 (22.77%) Finance
10 343 (22.70%) Windows Server
11 302 (19.99%) SCCM
12 239 (15.82%) VMware
13 231 (15.29%) MS Exchange
14 224 (14.82%) PowerShell
15 194 (12.84%) Windows Server 2012
16 189 (12.51%) Windows 8
17 184 (12.18%) Microsoft Certification
18 183 (12.11%) Windows Server 2008
19 180 (11.91%) DNS
20 175 (11.58%) DHCP
21 172 (11.38%) TCP/IP
22 166 (10.99%) Banking
23 161 (10.66%) VMware Infrastructure
24 143 (9.46%) SLA
25 129 (8.54%) Degree
26 126 (8.34%) Analytical Skills
27 123 (8.14%) Asset Management
28 122 (8.07%) SQL Server
29 115 (7.61%) SQL

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 231 (15.29%) MS Exchange
2 89 (5.89%) Exchange Server 2010
3 60 (3.97%) SharePoint
3 60 (3.97%) Skype for Business
4 57 (3.77%) Elasticsearch
5 49 (3.24%) Exchange Server 2013
6 24 (1.59%) IIS
7 21 (1.39%) Blackberry Enterprise Server
8 16 (1.06%) Exchange Server 2007
8 16 (1.06%) IBM Notes
9 12 (0.79%) Exchange Server 2003
10 4 (0.26%) SharePoint Server
11 3 (0.20%) CMS
11 3 (0.20%) Confluence
11 3 (0.20%) IBM Domino
11 3 (0.20%) OpenStack
12 1 (0.066%) SharePoint 2010
12 1 (0.066%) SharePoint 2013
Applications
1 477 (31.57%) Microsoft Office
2 50 (3.31%) Microsoft Excel
3 21 (1.39%) Microsoft PowerPoint
4 15 (0.99%) MS Visio
5 11 (0.73%) Adobe Creative Suite
6 4 (0.26%) Microsoft Project
6 4 (0.26%) Revit
7 2 (0.13%) AutoCAD
8 1 (0.066%) Adobe Illustrator
8 1 (0.066%) InCopy
8 1 (0.066%) InDesign
8 1 (0.066%) Photoshop
8 1 (0.066%) Spreadsheet
Business Applications
1 7 (0.46%) Remedy ITSM
2 5 (0.33%) Eikon
3 4 (0.26%) Dynamics NAV
4 3 (0.20%) Dynamics CRM
5 2 (0.13%) SystmOne
6 1 (0.066%) SAP Retail
6 1 (0.066%) Sentinel
6 1 (0.066%) Visualfiles
Cloud Services
1 426 (28.19%) Office 365
2 73 (4.83%) Microsoft Azure
3 20 (1.32%) Amazon AWS
4 18 (1.19%) OneDrive
5 10 (0.66%) IaaS
6 7 (0.46%) Cloud Computing
6 7 (0.46%) G Suite
6 7 (0.46%) Mimecast
7 4 (0.26%) Azure Active Directory
7 4 (0.26%) Yammer
8 3 (0.20%) PaaS
9 2 (0.13%) Adobe Creative Cloud
9 2 (0.13%) SaaS
10 1 (0.066%) Dropbox
10 1 (0.066%) Dynamics 365
Communications & Networking
1 180 (11.91%) DNS
2 175 (11.58%) DHCP
3 172 (11.38%) TCP/IP
4 106 (7.02%) LAN
5 103 (6.82%) Firewall
6 83 (5.49%) VPN
7 69 (4.57%) WAN
8 62 (4.10%) Skype
9 58 (3.84%) Remote Desktop
10 53 (3.51%) Wireless
11 40 (2.65%) VoIP
12 28 (1.85%) SAN
13 25 (1.65%) Wi-Fi
14 22 (1.46%) NAS
15 17 (1.13%) Internet
16 12 (0.79%) Cisco IOS
16 12 (0.79%) VLAN
17 11 (0.73%) IP Telephony
18 10 (0.66%) PBX
19 8 (0.53%) MPLS
Database & Business Intelligence
1 122 (8.07%) SQL Server
2 12 (0.79%) SQL Server Reporting Services
3 8 (0.53%) SQL Server 2012
4 7 (0.46%) Crystal Reports
4 7 (0.46%) SQL Server 2008
5 6 (0.40%) SQL Server 2005
6 4 (0.26%) Geospatial Data
6 4 (0.26%) GIS
6 4 (0.26%) SQL Server 2014
7 2 (0.13%) MySQL
7 2 (0.13%) Oracle Reports
7 2 (0.13%) Relational Database
7 2 (0.13%) SQL Server 2016
7 2 (0.13%) SQL Server Integration Services
8 1 (0.066%) Blockchain
Development Applications
1 55 (3.64%) MSI
2 21 (1.39%) InstallShield
3 11 (0.73%) Team Foundation Server
4 10 (0.66%) Visual Studio
5 8 (0.53%) AdminStudio
5 8 (0.53%) JIRA
5 8 (0.53%) MSTest
5 8 (0.53%) NUnit
6 5 (0.33%) Android Studio
6 5 (0.33%) AutoIt
7 2 (0.13%) FrontPage
8 1 (0.066%) Selenium
8 1 (0.066%) WinDbg
General
1 344 (22.77%) Finance
2 166 (10.99%) Banking
3 100 (6.62%) Investment Banking
4 58 (3.84%) Retail Banking
5 43 (2.85%) Law
6 41 (2.71%) Legal
6 41 (2.71%) Retail
7 32 (2.12%) Advertising
8 29 (1.92%) Telecoms
9 28 (1.85%) Manufacturing
10 13 (0.86%) Financial Institution
11 12 (0.79%) International Banking
12 9 (0.60%) Front Office
12 9 (0.60%) Marketing
13 8 (0.53%) Italian Language
13 8 (0.53%) Publishing
14 7 (0.46%) Back Office
15 6 (0.40%) Automotive
16 5 (0.33%) Games
17 4 (0.26%) Multimedia
Libraries, Frameworks & Software Standards
1 42 (2.78%) .NET
1 42 (2.78%) Software Packaging
2 26 (1.72%) WPF
3 17 (1.13%) WinForms
4 16 (1.06%) WCF
5 13 (0.86%) .NET Framework
6 12 (0.79%) WSH
7 7 (0.46%) ASP.NET
7 7 (0.46%) Velocity
7 7 (0.46%) Web Services
8 6 (0.40%) HTML
9 5 (0.33%) JSON
9 5 (0.33%) RESTful
10 4 (0.26%) AngularJS
10 4 (0.26%) ASP.NET MVC
10 4 (0.26%) CSS
10 4 (0.26%) XML
11 3 (0.20%) COM
12 2 (0.13%) FIX Protocol
12 2 (0.13%) Flash
Miscellaneous
1 126 (8.34%) Analytical Skills
2 78 (5.16%) Blackberry
3 76 (5.03%) User Experience
4 58 (3.84%) Management Information System
5 50 (3.31%) Fat Client
5 50 (3.31%) Thin Client
6 44 (2.91%) Smartphone
7 42 (2.78%) Video Conferencing
8 40 (2.65%) Hedge funds
9 36 (2.38%) iPhone
10 34 (2.25%) Data Centre
10 34 (2.25%) Driving Licence
11 31 (2.05%) Computer Science
12 22 (1.46%) Enterprise Storage
13 15 (0.99%) iPad
14 12 (0.79%) Mobile App
15 10 (0.66%) BYOD
15 10 (0.66%) Mobile Computing
16 9 (0.60%) Handset
17 7 (0.46%) Private Cloud
Operating Systems
1 1210 (80.08%) Windows
2 575 (38.05%) Windows 7
3 426 (28.19%) Windows 10
4 343 (22.70%) Windows Server
5 194 (12.84%) Windows Server 2012
6 189 (12.51%) Windows 8
7 183 (12.11%) Windows Server 2008
8 90 (5.96%) Mac OS X
9 85 (5.63%) Android
10 56 (3.71%) Linux
11 47 (3.11%) Apple iOS
12 41 (2.71%) Mac OS
13 36 (2.38%) Windows XP
14 33 (2.18%) Windows Server 2003
15 28 (1.85%) Unix
16 11 (0.73%) Red Hat Enterprise Linux
17 9 (0.60%) Solaris
17 9 (0.60%) Ubuntu
17 9 (0.60%) Windows Phone
18 8 (0.53%) Windows Vista
Processes & Methodologies
1 348 (23.03%) ITIL
2 123 (8.14%) Asset Management
3 92 (6.09%) Service Delivery
3 92 (6.09%) Service Management
4 89 (5.89%) Root Cause Analysis
5 77 (5.10%) Process Improvement
6 74 (4.90%) Project Management
7 70 (4.63%) Application Packaging
8 68 (4.50%) Wealth Management
9 65 (4.30%) Problem Management
10 61 (4.04%) Performance Management
11 60 (3.97%) Desktop Virtualisation
12 57 (3.77%) Application Performance Management
12 57 (3.77%) Performance Analysis
12 57 (3.77%) Product Management
12 57 (3.77%) Robotic Process Automation
12 57 (3.77%) UX Design
13 52 (3.44%) Mobile Device Management
14 49 (3.24%) Patch Management
15 46 (3.04%) Task Automation
Programming Languages
1 224 (14.82%) PowerShell
2 115 (7.61%) SQL
3 67 (4.43%) Java
4 61 (4.04%) C#
4 61 (4.04%) Shell Script
5 28 (1.85%) Python
6 22 (1.46%) C
6 22 (1.46%) VBScript
7 20 (1.32%) VB
8 17 (1.13%) Perl
9 16 (1.06%) C++
10 8 (0.53%) JavaScript
11 6 (0.40%) T-SQL
12 5 (0.33%) Bash Shell
13 4 (0.26%) Embedded C
13 4 (0.26%) Embedded C++
14 3 (0.20%) PHP
14 3 (0.20%) Ruby
14 3 (0.20%) VB.NET
15 2 (0.13%) VBA
Qualifications
1 184 (12.18%) Microsoft Certification
2 129 (8.54%) Degree
3 88 (5.82%) MCSE
4 63 (4.17%) MCP
5 56 (3.71%) MCSA
6 45 (2.98%) Security Cleared
7 28 (1.85%) Cisco Certification
7 28 (1.85%) SC Cleared
8 24 (1.59%) CCNA
8 24 (1.59%) MCDST
8 24 (1.59%) MCITP
9 23 (1.52%) ITIL Certification
10 19 (1.26%) A+ Certification
11 12 (0.79%) DBS Check
12 11 (0.73%) Computer Science Degree
12 11 (0.73%) DV Cleared
12 11 (0.73%) ITIL Foundation Certificate
13 9 (0.60%) VMware Certified Professional (VCP)
14 8 (0.53%) MCTS
14 8 (0.53%) PMI Certification
Quality Assurance & Compliance
1 143 (9.46%) SLA
2 11 (0.73%) QA
3 9 (0.60%) ISO/IEC 27001
4 7 (0.46%) PMO
5 5 (0.33%) Cyber Essentials
5 5 (0.33%) Cyber Essentials PLUS
6 4 (0.26%) ISO 9000
7 2 (0.13%) EMIR
7 2 (0.13%) GDPR
7 2 (0.13%) MiFID
7 2 (0.13%) Sarbanes-Oxley
8 1 (0.066%) ISO 22301
8 1 (0.066%) PCI DSS
8 1 (0.066%) PMBOK
System Software
1 821 (54.33%) Active Directory
2 161 (10.66%) VMware Infrastructure
3 78 (5.16%) Microsoft App-V
4 66 (4.37%) Hyper-V
5 59 (3.90%) XenApp
6 50 (3.31%) XenDesktop
7 46 (3.04%) vSphere
8 37 (2.45%) Virtual Desktop
9 28 (1.85%) Virtual Machines
10 27 (1.79%) VMware ESXi
11 16 (1.06%) BitLocker
12 14 (0.93%) Terminal Services
13 12 (0.79%) Terminal Server
13 12 (0.79%) VMware Workstation
14 11 (0.73%) DFS Replication
15 3 (0.20%) Virtual Servers
16 2 (0.13%) Docker
16 2 (0.13%) KVM
16 2 (0.13%) pfSense
16 2 (0.13%) XenServer
Systems Management
1 302 (19.99%) SCCM
2 23 (1.52%) WSUS
3 18 (1.19%) Microsoft Intune
4 17 (1.13%) Backup Exec
5 15 (0.99%) vCenter Server
6 14 (0.93%) Norton AntiVirus
7 13 (0.86%) SCOM
8 11 (0.73%) Microsoft Data Protection Manager
8 11 (0.73%) WMI
9 10 (0.66%) Symantec Endpoint Protection
10 9 (0.60%) SCOrch
11 7 (0.46%) AirWatch
11 7 (0.46%) McAfee ePO
12 6 (0.40%) NetBackup
13 5 (0.33%) Jamf Pro
14 4 (0.26%) Systems Management Server (SMS)
14 4 (0.26%) XenMobile
15 3 (0.20%) Malwarebytes
15 3 (0.20%) vRealize
16 2 (0.13%) EdgeSight
Vendors
1 691 (45.73%) Microsoft
2 346 (22.90%) Citrix
3 239 (15.82%) VMware
4 113 (7.48%) Apple
5 108 (7.15%) Cisco
6 66 (4.37%) Reuters
7 57 (3.77%) HP
7 57 (3.77%) Splunk
8 47 (3.11%) Bloomberg
9 43 (2.85%) FactSet
10 42 (2.78%) Dell
11 40 (2.65%) NetApp
12 31 (2.05%) Avaya
13 30 (1.99%) Adobe
14 28 (1.85%) AppSense
14 28 (1.85%) Symantec
15 27 (1.79%) Intel
16 23 (1.52%) EqualLogic
17 19 (1.26%) LANDesk
18 18 (1.19%) Veeam