Period
to 21 October 2017

The median annual salary for a Desktop Support was £29,000 in advertised job vacancies during the 6 months to 21 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 369 389 361
Rank change year-on-year +20 -28 -7
Permanent jobs requiring a Desktop Support 1446 1479 1951
As % of all permanent IT jobs advertised in the UK 0.83% 0.77% 0.89%
As % of the Job Titles category 0.87% 0.80% 0.92%
Number of salaries quoted 1214 1346 1708
UK median annual salary £29,000 £29,000 £29,000
10th Percentile £21,500 £20,750 £21,250
90th Percentile £52,500 £48,750 £47,500
UK excluding London median annual salary £26,500 £26,500 £27,000
% change year-on-year - -1.85% +5.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166694 184283 211352
% of permanent IT jobs with a recognized job title 95.76% 96.44% 96.48%
Number of salaries quoted 133468 154425 175167
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £26,771 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

The salary distribution of IT jobs citing Desktop Support over the 6 months to 21 October 2017.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 1386 £29,500 +1.72% 67
London +31 752 £32,500 - 30
UK excluding London +6 663 £26,500 - 38
South East -13 219 £27,500 +3.77% 15
North of England +23 127 £26,000 +4.00% 11
Midlands +58 114 £28,500 +14.00% 2
East of England +18 95 £26,000 - 6
South West -29 82 £25,000 -7.41% 3
West Midlands +45 81 £28,500 +5.56% 2
North West +12 64 £24,500 - 7
Yorkshire +15 60 £26,250 -6.25% 3
East Midlands +31 33 £26,000 +18.18%
Scotland -11 17 £24,500 -10.91% 1
Wales +20 9 £23,000 +2.22%
North East +11 3 £47,596 +113.91% 1
Northern Ireland -29 3 £24,500 -18.33%

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2017, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support in the job title.

1 1143 (79.05%) Windows
2 767 (53.04%) Active Directory
3 634 (43.85%) Microsoft
4 544 (37.62%) Windows 7
5 430 (29.74%) Microsoft Office
6 390 (26.97%) Office 365
7 389 (26.90%) Windows 10
8 327 (22.61%) Finance
9 324 (22.41%) Citrix
10 319 (22.06%) ITIL
11 316 (21.85%) Windows Server
12 257 (17.77%) SCCM
13 239 (16.53%) MS Exchange
14 214 (14.80%) VMware
15 197 (13.62%) PowerShell
16 183 (12.66%) Windows 8
16 183 (12.66%) Microsoft Certification
17 174 (12.03%) Windows Server 2012
18 171 (11.83%) Windows Server 2008
19 167 (11.55%) DNS
20 160 (11.07%) DHCP
21 157 (10.86%) Banking
22 155 (10.72%) TCP/IP
23 138 (9.54%) VMware Infrastructure
24 135 (9.34%) SLA
25 130 (8.99%) LAN
26 128 (8.85%) SQL Server
27 126 (8.71%) Analytical Skills
28 125 (8.64%) Degree
29 118 (8.16%) Service Management

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 239 (16.53%) MS Exchange
2 89 (6.15%) Exchange Server 2010
3 59 (4.08%) Skype for Business
4 57 (3.94%) Elasticsearch
5 56 (3.87%) SharePoint
6 51 (3.53%) Exchange Server 2013
7 20 (1.38%) Blackberry Enterprise Server
7 20 (1.38%) IIS
8 17 (1.18%) IBM Notes
9 16 (1.11%) Exchange Server 2003
10 15 (1.04%) Exchange Server 2007
11 5 (0.35%) Confluence
11 5 (0.35%) SharePoint Server
12 3 (0.21%) IBM Domino
12 3 (0.21%) OpenStack
13 2 (0.14%) Apache
13 2 (0.14%) Tomcat
14 1 (0.069%) CMS
14 1 (0.069%) SharePoint 2010
Applications
1 430 (29.74%) Microsoft Office
2 40 (2.77%) Microsoft Excel
3 11 (0.76%) Adobe Creative Suite
3 11 (0.76%) Microsoft PowerPoint
4 5 (0.35%) MS Visio
5 4 (0.28%) Revit
6 2 (0.14%) Adobe Illustrator
6 2 (0.14%) AutoCAD
6 2 (0.14%) Microsoft Project
6 2 (0.14%) Photoshop
7 1 (0.069%) InCopy
7 1 (0.069%) InDesign
Business Applications
1 17 (1.18%) Remedy ITSM
2 5 (0.35%) Eikon
3 4 (0.28%) Dynamics NAV
4 3 (0.21%) Dynamics CRM
5 2 (0.14%) SystmOne
6 1 (0.069%) SAP Retail
6 1 (0.069%) Sentinel
6 1 (0.069%) Visualfiles
Cloud Services
1 390 (26.97%) Office 365
2 54 (3.73%) Microsoft Azure
3 19 (1.31%) Amazon AWS
4 13 (0.90%) OneDrive
5 7 (0.48%) G Suite
5 7 (0.48%) IaaS
6 6 (0.41%) Cloud Computing
6 6 (0.41%) Mimecast
7 4 (0.28%) Yammer
8 3 (0.21%) SaaS
9 2 (0.14%) iTunes
10 1 (0.069%) Adobe Creative Cloud
10 1 (0.069%) Dropbox
10 1 (0.069%) Dynamics 365
Communications & Networking
1 167 (11.55%) DNS
2 160 (11.07%) DHCP
3 155 (10.72%) TCP/IP
4 130 (8.99%) LAN
5 106 (7.33%) Firewall
6 91 (6.29%) VPN
7 87 (6.02%) WAN
8 64 (4.43%) Skype
9 53 (3.67%) Wireless
10 43 (2.97%) VoIP
11 38 (2.63%) Remote Desktop
12 32 (2.21%) Wi-Fi
13 19 (1.31%) NAS
13 19 (1.31%) SAN
14 14 (0.97%) Internet
14 14 (0.97%) PBX
15 13 (0.90%) Cisco IOS
16 12 (0.83%) VLAN
17 10 (0.69%) IP Telephony
18 9 (0.62%) Unified Communications
Database & Business Intelligence
1 128 (8.85%) SQL Server
2 15 (1.04%) SQL Server Reporting Services
3 8 (0.55%) SQL Server 2012
4 7 (0.48%) SQL Server 2008
5 6 (0.41%) Crystal Reports
5 6 (0.41%) SQL Server 2005
6 4 (0.28%) SQL Server 2014
7 3 (0.21%) MySQL
8 2 (0.14%) Geospatial Data
8 2 (0.14%) GIS
8 2 (0.14%) Oracle Reports
8 2 (0.14%) Relational Database
8 2 (0.14%) SQL Server 2016
8 2 (0.14%) SQL Server Integration Services
9 1 (0.069%) Big Data
9 1 (0.069%) Blockchain
Development Applications
1 36 (2.49%) MSI
2 22 (1.52%) InstallShield
3 11 (0.76%) Team Foundation Server
4 9 (0.62%) Visual Studio
5 8 (0.55%) AdminStudio
5 8 (0.55%) MSTest
5 8 (0.55%) NUnit
6 7 (0.48%) JIRA
7 5 (0.35%) Android Studio
8 1 (0.069%) Selenium
General
1 327 (22.61%) Finance
2 157 (10.86%) Banking
3 93 (6.43%) Investment Banking
4 59 (4.08%) Retail Banking
5 36 (2.49%) Retail
6 33 (2.28%) Law
7 28 (1.94%) Legal
8 26 (1.80%) Telecoms
9 24 (1.66%) Advertising
10 22 (1.52%) Financial Institution
10 22 (1.52%) Manufacturing
11 11 (0.76%) Italian Language
11 11 (0.76%) Publishing
12 7 (0.48%) International Banking
13 6 (0.41%) Marketing
14 5 (0.35%) Automotive
14 5 (0.35%) Back Office
15 4 (0.28%) Front Office
16 3 (0.21%) Aerospace
16 3 (0.21%) Games
Libraries, Frameworks & Software Standards
1 40 (2.77%) .NET
2 34 (2.35%) WPF
3 28 (1.94%) Software Packaging
4 23 (1.59%) WinForms
5 17 (1.18%) WCF
6 12 (0.83%) .NET Framework
7 11 (0.76%) WSH
8 9 (0.62%) ASP.NET
9 7 (0.48%) ASP.NET MVC
9 7 (0.48%) CSS
9 7 (0.48%) HTML
10 6 (0.41%) Velocity
10 6 (0.41%) Web Services
11 5 (0.35%) JSON
11 5 (0.35%) RESTful
12 4 (0.28%) AngularJS
13 3 (0.21%) XML
14 2 (0.14%) ASP.NET Web Forms
14 2 (0.14%) COM
14 2 (0.14%) JSP
Miscellaneous
1 126 (8.71%) Analytical Skills
2 81 (5.60%) User Experience
3 80 (5.53%) Blackberry
4 61 (4.22%) Management Information System
5 45 (3.11%) Fat Client
5 45 (3.11%) Smartphone
5 45 (3.11%) Thin Client
6 43 (2.97%) Driving Licence
6 43 (2.97%) Video Conferencing
7 36 (2.49%) iPhone
8 34 (2.35%) Hedge funds
9 32 (2.21%) Data Centre
10 31 (2.14%) Computer Science
11 22 (1.52%) Enterprise Storage
12 18 (1.24%) iPad
13 14 (0.97%) BYOD
14 11 (0.76%) Mobile App
15 10 (0.69%) Digital Currency
15 10 (0.69%) Mobile Computing
16 7 (0.48%) Private Cloud
Operating Systems
1 1143 (79.05%) Windows
2 544 (37.62%) Windows 7
3 389 (26.90%) Windows 10
4 316 (21.85%) Windows Server
5 183 (12.66%) Windows 8
6 174 (12.03%) Windows Server 2012
7 171 (11.83%) Windows Server 2008
8 96 (6.64%) Mac OS X
9 84 (5.81%) Android
10 54 (3.73%) Apple iOS
10 54 (3.73%) Linux
11 43 (2.97%) Mac OS
12 40 (2.77%) Windows XP
13 33 (2.28%) Windows Server 2003
14 30 (2.07%) Unix
15 11 (0.76%) Red Hat Enterprise Linux
16 9 (0.62%) Solaris
16 9 (0.62%) Ubuntu
17 8 (0.55%) CentOS
17 8 (0.55%) Windows Phone
Processes & Methodologies
1 319 (22.06%) ITIL
2 118 (8.16%) Service Management
3 102 (7.05%) Asset Management
4 93 (6.43%) Service Delivery
5 91 (6.29%) Root Cause Analysis
6 82 (5.67%) Process Improvement
7 77 (5.33%) Project Management
8 69 (4.77%) Wealth Management
9 62 (4.29%) ITSM
10 60 (4.15%) Performance Management
11 59 (4.08%) Desktop Virtualisation
12 57 (3.94%) Application Performance Management
12 57 (3.94%) Performance Analysis
12 57 (3.94%) Problem Management
12 57 (3.94%) Product Management
12 57 (3.94%) Robotic Process Automation
12 57 (3.94%) UX Design
13 54 (3.73%) Application Packaging
14 50 (3.46%) Mobile Device Management
15 49 (3.39%) Patch Management
Programming Languages
1 197 (13.62%) PowerShell
2 111 (7.68%) SQL
3 66 (4.56%) Java
4 64 (4.43%) C#
5 62 (4.29%) Shell Script
6 27 (1.87%) Python
7 20 (1.38%) VB
8 18 (1.24%) C
9 16 (1.11%) C++
10 15 (1.04%) Perl
10 15 (1.04%) VBScript
11 11 (0.76%) JavaScript
12 9 (0.62%) T-SQL
13 5 (0.35%) Bash Shell
14 4 (0.28%) Embedded C
14 4 (0.28%) Embedded C++
15 3 (0.21%) PHP
15 3 (0.21%) Ruby
16 2 (0.14%) VB.NET
16 2 (0.14%) VBA
Qualifications
1 183 (12.66%) Microsoft Certification
2 125 (8.64%) Degree
3 98 (6.78%) MCSE
4 74 (5.12%) MCP
5 48 (3.32%) MCSA
6 39 (2.70%) Security Cleared
7 29 (2.01%) SC Cleared
8 28 (1.94%) MCITP
9 27 (1.87%) ITIL Certification
10 24 (1.66%) MCDST
11 22 (1.52%) A+ Certification
11 22 (1.52%) Cisco Certification
12 21 (1.45%) CCNA
13 16 (1.11%) DBS Check
14 12 (0.83%) VMware Certified Professional (VCP)
15 11 (0.76%) Computer Science Degree
16 8 (0.55%) DV Cleared
16 8 (0.55%) MCTS
17 7 (0.48%) Citrix Certification
18 6 (0.41%) CCEA
Quality Assurance & Compliance
1 135 (9.34%) SLA
2 7 (0.48%) PMO
2 7 (0.48%) QA
3 4 (0.28%) ISO 9000
4 2 (0.14%) EMIR
4 2 (0.14%) GDPR
4 2 (0.14%) ISO/IEC 27001
4 2 (0.14%) MiFID
4 2 (0.14%) Sarbanes-Oxley
5 1 (0.069%) Cyber Essentials
5 1 (0.069%) Cyber Essentials PLUS
5 1 (0.069%) ISO 22301
5 1 (0.069%) PCI DSS
5 1 (0.069%) PMBOK
System Software
1 767 (53.04%) Active Directory
2 138 (9.54%) VMware Infrastructure
3 72 (4.98%) Hyper-V
4 65 (4.50%) XenApp
5 51 (3.53%) Microsoft App-V
6 48 (3.32%) XenDesktop
7 42 (2.90%) vSphere
8 30 (2.07%) Virtual Desktop
9 26 (1.80%) Virtual Machines
10 20 (1.38%) VMware ESXi
11 12 (0.83%) BitLocker
11 12 (0.83%) VMware Workstation
12 10 (0.69%) DFS Replication
12 10 (0.69%) Terminal Server
12 10 (0.69%) Terminal Services
13 2 (0.14%) Docker
13 2 (0.14%) KVM
13 2 (0.14%) pfSense
13 2 (0.14%) Virtual Servers
Systems Management
1 257 (17.77%) SCCM
2 22 (1.52%) Backup Exec
3 19 (1.31%) WSUS
4 17 (1.18%) Norton AntiVirus
5 14 (0.97%) Microsoft Intune
5 14 (0.97%) SCOM
6 13 (0.90%) vCenter Server
7 11 (0.76%) Symantec Endpoint Protection
8 10 (0.69%) Microsoft Data Protection Manager
8 10 (0.69%) WMI
9 7 (0.48%) NetBackup
10 6 (0.41%) AirWatch
10 6 (0.41%) XenMobile
11 5 (0.35%) Malwarebytes
11 5 (0.35%) McAfee ePO
12 4 (0.28%) IBM BigFix
12 4 (0.28%) SCOrch
12 4 (0.28%) Systems Management Server (SMS)
13 2 (0.14%) DameWare
13 2 (0.14%) Jamf Pro
Vendors
1 634 (43.85%) Microsoft
2 324 (22.41%) Citrix
3 214 (14.80%) VMware
4 116 (8.02%) Apple
5 101 (6.98%) Cisco
6 57 (3.94%) Splunk
7 55 (3.80%) HP
8 52 (3.60%) Reuters
9 44 (3.04%) Dell
10 38 (2.63%) NetApp
11 34 (2.35%) Avaya
11 34 (2.35%) Bloomberg
12 33 (2.28%) FactSet
13 31 (2.14%) Remedy
13 31 (2.14%) Symantec
14 27 (1.87%) AppSense
15 25 (1.73%) Adobe
16 23 (1.59%) EqualLogic
17 22 (1.52%) Intel
17 22 (1.52%) LANDesk