Period
to 20 April 2018

The median annual salary for a Desktop Support was £32,500 in advertised job vacancies during the 6 months to 20 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 352 406 400
Rank change year-on-year +54 -6 -60
Permanent jobs requiring a Desktop Support 1,557 1,291 1,624
As % of all permanent IT jobs advertised in the UK 0.88% 0.75% 0.79%
As % of the Job Titles category 0.91% 0.77% 0.82%
Number of salaries quoted 1,257 1,086 1,442
UK median annual salary £32,500 £29,000 £30,000
Median salary % change year-on-year +12.07% -3.33% +1.69%
10th Percentile £21,500 £20,500 £21,000
90th Percentile £57,500 £53,750 £47,500
UK excluding London median annual salary £27,500 £25,000 £27,000
% change year-on-year +10.00% -7.41% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171,222 166,598 197,717
% of permanent IT jobs with a recognized job title 96.46% 96.55% 96.61%
Number of salaries quoted 140,041 138,371 165,893
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

The salary distribution of IT jobs citing Desktop Support over the 6 months to 20 April 2018.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 1,436 £32,500 +11.59% 186
London +48 803 £37,500 +15.38% 74
UK excluding London +39 716 £27,500 +10.00% 120
South East -25 216 £28,250 +13.00% 30
East of England +45 128 £26,500 +6.00% 25
North of England +14 116 £27,500 +10.00% 17
Midlands +18 89 £28,250 +13.00% 26
South West -14 87 £25,000 - 14
North West +6 76 £27,500 +30.95% 13
West Midlands 0 49 £28,500 +7.55% 16
Scotland -8 46 £38,000 +38.18% 6
East Midlands +14 40 £25,750 +8.99% 10
Yorkshire +19 34 £26,485 +5.94% 2
Wales +32 32 £29,750 +32.22%
North East -25 6 £43,000 +115.00% 2
Northern Ireland +1 1 £20,000 -14.89%
Channel Islands +1 1 £35,000 +29.63% 2

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 April 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 1,243 (79.83%) Windows
2 842 (54.08%) Active Directory
3 774 (49.71%) Microsoft
4 616 (39.56%) Windows 7
5 569 (36.54%) Microsoft Office
6 462 (29.67%) ITIL
7 459 (29.48%) Windows 10
8 436 (28.00%) Office 365
9 369 (23.70%) SCCM
10 330 (21.19%) Finance
11 302 (19.40%) Windows Server
12 280 (17.98%) Citrix
13 243 (15.61%) VMware
14 227 (14.58%) Problem-Solving
15 223 (14.32%) SLA
16 189 (12.14%) Microsoft Certification
16 189 (12.14%) MS Exchange
17 185 (11.88%) PowerShell
18 184 (11.82%) Windows Server 2008
19 179 (11.50%) Apple
20 168 (10.79%) VMware Infrastructure
21 157 (10.08%) DNS
22 149 (9.57%) Windows Server 2012
23 147 (9.44%) DHCP
24 140 (8.99%) TCP/IP
25 137 (8.80%) Windows 8
26 135 (8.67%) Cisco
27 125 (8.03%) LAN
28 118 (7.58%) Android
29 112 (7.19%) Microsoft App-V

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 189 (12.14%) MS Exchange
2 59 (3.79%) Skype for Business
3 53 (3.40%) Exchange Server 2010
4 51 (3.28%) SharePoint
5 39 (2.50%) Exchange Server 2013
6 36 (2.31%) Blackberry Enterprise Server
7 27 (1.73%) IIS
8 18 (1.16%) Exchange Server 2007
9 11 (0.71%) CMS
10 8 (0.51%) EPiServer
10 8 (0.51%) Exchange Server 2003
11 7 (0.45%) IBM Notes
12 6 (0.39%) Confluence
13 4 (0.26%) SharePoint 2013
14 1 (0.064%) Apache
14 1 (0.064%) JBoss
14 1 (0.064%) SharePoint 2010
14 1 (0.064%) SharePoint Server
Applications
1 569 (36.54%) Microsoft Office
2 86 (5.52%) Microsoft Excel
3 55 (3.53%) Microsoft PowerPoint
4 26 (1.67%) MS Visio
5 11 (0.71%) Microsoft Project
6 4 (0.26%) Acrobat
7 3 (0.19%) Adobe Creative Suite
8 2 (0.13%) Spreadsheet
9 1 (0.064%) Adobe Illustrator
9 1 (0.064%) Final Cut Pro
9 1 (0.064%) InDesign
9 1 (0.064%) SOLIDWORKS
Business Applications
1 8 (0.51%) Remedy ITSM
2 7 (0.45%) Carpe Diem
2 7 (0.45%) Eikon
3 6 (0.39%) assyst
4 4 (0.26%) Elite 3E
5 3 (0.19%) Dynamics CRM
6 2 (0.13%) Sage CRM
Cloud Services
1 436 (28.00%) Office 365
2 65 (4.17%) Microsoft Azure
3 22 (1.41%) OneDrive
4 16 (1.03%) Amazon AWS
5 14 (0.90%) Mimecast
6 8 (0.51%) Azure Active Directory
6 8 (0.51%) G Suite
6 8 (0.51%) Slack
7 6 (0.39%) SaaS
8 5 (0.32%) IaaS
9 3 (0.19%) Adobe Creative Cloud
9 3 (0.19%) PaaS
10 1 (0.064%) Cloud Computing
10 1 (0.064%) GitHub
10 1 (0.064%) Google Cloud Platform
10 1 (0.064%) Google Drive
Communications & Networking
1 157 (10.08%) DNS
2 147 (9.44%) DHCP
3 140 (8.99%) TCP/IP
4 125 (8.03%) LAN
5 96 (6.17%) WAN
6 87 (5.59%) VPN
7 79 (5.07%) Firewall
8 65 (4.17%) Remote Desktop
9 58 (3.73%) Skype
10 46 (2.95%) Wireless
11 37 (2.38%) Cisco IOS
12 33 (2.12%) VoIP
13 31 (1.99%) SAN
13 31 (1.99%) Wi-Fi
14 29 (1.86%) Internet
15 18 (1.16%) VLAN
16 16 (1.03%) WebEx
17 15 (0.96%) NAS
18 11 (0.71%) ADSL
19 10 (0.64%) SMS
Database & Business Intelligence
1 72 (4.62%) SQL Server
2 2 (0.13%) Geospatial Data
2 2 (0.13%) GIS
2 2 (0.13%) MySQL
2 2 (0.13%) SQL Server 2008
3 1 (0.064%) Blockchain
3 1 (0.064%) Crystal Reports
3 1 (0.064%) MongoDB
3 1 (0.064%) Power BI
3 1 (0.064%) Relational Database
3 1 (0.064%) SQL Server 2012
Development Applications
1 65 (4.17%) MSI
2 21 (1.35%) JIRA
3 10 (0.64%) InstallShield
4 8 (0.51%) FrontPage
5 4 (0.26%) Jasmine
5 4 (0.26%) Mocha
5 4 (0.26%) Selenium
5 4 (0.26%) WinDbg
6 3 (0.19%) AdminStudio
7 1 (0.064%) Git (software)
7 1 (0.064%) Jenkins
7 1 (0.064%) Visual Studio
7 1 (0.064%) Wise Package Studio
General
1 330 (21.19%) Finance
2 99 (6.36%) Banking
3 57 (3.66%) Investment Banking
3 57 (3.66%) Law
4 56 (3.60%) Legal
5 48 (3.08%) Retail
6 35 (2.25%) Advertising
7 33 (2.12%) Front Office
8 31 (1.99%) Games
9 25 (1.61%) Telecoms
10 18 (1.16%) Manufacturing
11 11 (0.71%) Back Office
11 11 (0.71%) Marketing
12 9 (0.58%) Multimedia
13 8 (0.51%) Financial Institution
14 7 (0.45%) International Banking
15 5 (0.32%) Billing
16 4 (0.26%) Automotive
16 4 (0.26%) Publishing
17 3 (0.19%) Local Government
Libraries, Frameworks & Software Standards
1 54 (3.47%) Software Packaging
2 45 (2.89%) .NET
3 37 (2.38%) WPF
4 24 (1.54%) .NET Framework
5 16 (1.03%) WCF
6 12 (0.77%) ASP.NET
6 12 (0.77%) Entity Framework
7 10 (0.64%) HTML
7 10 (0.64%) X-Windows
8 8 (0.51%) Universal Windows Platform
9 6 (0.39%) XML
10 5 (0.32%) Middleware
10 5 (0.32%) Web Services
11 4 (0.26%) COM
11 4 (0.26%) WinForms
12 3 (0.19%) Velocity
13 2 (0.13%) AngularJS
13 2 (0.13%) MFC
13 2 (0.13%) React Native
13 2 (0.13%) REST
Miscellaneous
1 101 (6.49%) Blackberry
2 92 (5.91%) Analytical Skills
3 74 (4.75%) Fat Client
3 74 (4.75%) Thin Client
4 69 (4.43%) Smartphone
5 60 (3.85%) Driving Licence
6 50 (3.21%) Hedge funds
7 48 (3.08%) iPhone
8 46 (2.95%) Self-Motivation
9 38 (2.44%) Video Conferencing
10 32 (2.06%) Data Centre
11 28 (1.80%) Management Information System
12 27 (1.73%) User Experience
13 17 (1.09%) Computer Science
14 15 (0.96%) iPad
15 13 (0.83%) Minimum Viable Product
16 12 (0.77%) BYOD
17 11 (0.71%) Foreign Exchange (FX)
17 11 (0.71%) Mobile App
18 8 (0.51%) Internet of Things
Operating Systems
1 1,243 (79.83%) Windows
2 616 (39.56%) Windows 7
3 459 (29.48%) Windows 10
4 302 (19.40%) Windows Server
5 184 (11.82%) Windows Server 2008
6 149 (9.57%) Windows Server 2012
7 137 (8.80%) Windows 8
8 118 (7.58%) Android
9 110 (7.06%) Mac OS X
10 52 (3.34%) Mac OS
11 47 (3.02%) Apple iOS
12 44 (2.83%) Linux
12 44 (2.83%) Windows XP
13 35 (2.25%) Windows Server 2003
14 13 (0.83%) Unix
15 7 (0.45%) Windows Phone
15 7 (0.45%) Windows Vista
16 5 (0.32%) Mac OS X Server
17 4 (0.26%) Windows 2000
18 3 (0.19%) VMS
Processes & Methodologies
1 462 (29.67%) ITIL
2 227 (14.58%) Problem-Solving
3 92 (5.91%) Service Delivery
4 87 (5.59%) Service Management
5 82 (5.27%) Asset Management
6 76 (4.88%) ITSM
7 71 (4.56%) Application Packaging
8 68 (4.37%) Mobile Device Management
9 66 (4.24%) ITIL V3
10 62 (3.98%) Incident Management
11 58 (3.73%) Problem Management
12 52 (3.34%) Break/Fix
13 49 (3.15%) Time Management
14 43 (2.76%) Root Cause Analysis
15 41 (2.63%) Agile Software Development
15 41 (2.63%) Task Automation
16 38 (2.44%) Project Management
17 37 (2.38%) Mentoring
18 35 (2.25%) Continuous Improvement
19 34 (2.18%) Investment Management
Programming Languages
1 185 (11.88%) PowerShell
2 75 (4.82%) SQL
3 53 (3.40%) C#
4 36 (2.31%) VBScript
5 15 (0.96%) C
5 15 (0.96%) VB
6 12 (0.77%) C++
7 7 (0.45%) Delphi
8 5 (0.32%) JavaScript
8 5 (0.32%) Python
9 4 (0.26%) Perl
10 3 (0.19%) Java
10 3 (0.19%) VB.NET
11 1 (0.064%) PHP
11 1 (0.064%) Shell Script
11 1 (0.064%) T-SQL
11 1 (0.064%) XAML
Qualifications
1 189 (12.14%) Microsoft Certification
2 93 (5.97%) Security Cleared
3 85 (5.46%) MCSE
4 67 (4.30%) MCP
5 66 (4.24%) Degree
6 58 (3.73%) SC Cleared
7 40 (2.57%) MCSA
8 34 (2.18%) ITIL Certification
9 30 (1.93%) Cisco Certification
10 28 (1.80%) A+ Certification
10 28 (1.80%) MCDST
11 24 (1.54%) CCNA
11 24 (1.54%) MCITP
12 23 (1.48%) ITIL Foundation Certificate
13 10 (0.64%) DBS Check
14 8 (0.51%) Computer Science Degree
15 7 (0.45%) CCA
15 7 (0.45%) Citrix Certification
15 7 (0.45%) PMI Certification
16 6 (0.39%) Network+ Certification
Quality Assurance & Compliance
1 223 (14.32%) SLA
2 15 (0.96%) QA
3 14 (0.90%) ISO/IEC 27001
4 7 (0.45%) Cyber Essentials
4 7 (0.45%) Cyber Essentials PLUS
5 6 (0.39%) PMO
6 3 (0.19%) ISO/IEC 20000
7 2 (0.13%) ISO 9001
8 1 (0.064%) Sarbanes-Oxley
System Software
1 842 (54.08%) Active Directory
2 168 (10.79%) VMware Infrastructure
3 112 (7.19%) Microsoft App-V
4 48 (3.08%) Hyper-V
5 47 (3.02%) XenApp
6 45 (2.89%) Virtual Desktop
7 37 (2.38%) XenDesktop
8 35 (2.25%) vSphere
9 30 (1.93%) BitLocker
10 22 (1.41%) VMware ESXi
11 17 (1.09%) Virtual Machines
12 11 (0.71%) Terminal Services
13 9 (0.58%) Firmware
14 6 (0.39%) XenServer
15 5 (0.32%) Virtual Servers
16 4 (0.26%) Microsoft Virtual Server
16 4 (0.26%) Xen
17 3 (0.19%) Citrix Presentation Server
17 3 (0.19%) Terminal Server
17 3 (0.19%) VMware Workstation
Systems Management
1 369 (23.70%) SCCM
2 37 (2.38%) AirWatch
3 26 (1.67%) WSUS
4 18 (1.16%) vCenter Server
5 16 (1.03%) Systems Management Server (SMS)
6 15 (0.96%) Backup Exec
7 14 (0.90%) Microsoft Intune
8 13 (0.83%) Jamf Pro
9 12 (0.77%) DameWare
10 11 (0.71%) SCOrch
11 10 (0.64%) Norton AntiVirus
11 10 (0.64%) WMI
12 9 (0.58%) SCOM
13 8 (0.51%) vRealize
14 7 (0.45%) McAfee ePO
15 6 (0.39%) NetBackup
15 6 (0.39%) Perfmon
15 6 (0.39%) Symantec Endpoint Protection
16 5 (0.32%) EdgeSight
16 5 (0.32%) Microsoft Clustering
Vendors
1 774 (49.71%) Microsoft
2 280 (17.98%) Citrix
3 243 (15.61%) VMware
4 179 (11.50%) Apple
5 135 (8.67%) Cisco
6 76 (4.88%) HP
7 67 (4.30%) Bloomberg
8 64 (4.11%) Intel
8 64 (4.11%) Ivanti
9 58 (3.73%) Reuters
10 39 (2.50%) Dell
11 37 (2.38%) MobileIron
12 34 (2.18%) Avaya
12 34 (2.18%) FactSet
12 34 (2.18%) iManage
13 33 (2.12%) Adobe
14 32 (2.06%) ServiceNow
15 23 (1.48%) Remedy
16 21 (1.35%) Google
16 21 (1.35%) Symantec