Period
to 22 January 2022

The median annual salary for a Desktop Support was £32,500 in advertised job vacancies during the 6 months to 22 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
22 Jan 2022
Same period 2021 Same period 2020
Rank 616 578 453
Rank change year-on-year -38 -125 +12
Permanent jobs requiring a Desktop Support 520 201 818
As % of all permanent jobs advertised in the UK 0.40% 0.32% 0.65%
As % of the Job Titles category 0.44% 0.33% 0.68%
Number of salaries quoted 423 171 687
10th Percentile £24,250 £21,750 £23,000
25th Percentile £27,375 £26,250 £25,000
Median annual salary (50th Percentile) £32,500 £32,000 £30,000
Median % change year-on-year +1.56% +6.67% -3.23%
75th Percentile £41,250 £38,750 £37,500
90th Percentile £53,750 £47,500 £48,750
UK excluding London median annual salary £28,254 £28,000 £26,500
% change year-on-year +0.91% +5.66% -1.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 118,632 60,359 120,584
% of permanent IT jobs with a recognized job title 92.06% 95.12% 95.58%
Number of salaries quoted 79,520 49,451 97,651
10th Percentile £31,813 £32,000 £28,750
25th Percentile £42,500 £41,244 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £52,500
Median % change year-on-year +4.55% +4.76% +5.00%
75th Percentile £77,500 £72,500 £70,000
90th Percentile £95,000 £87,500 £86,250
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

Salary distribution for jobs citing Desktop Support over the 6 months to 22 January 2022.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 22 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -20 490 £32,500 +1.56% 74
London -60 263 £36,000 +2.86% 30
UK excluding London -68 247 £28,254 +0.91% 46
South East -74 74 £28,500 -9.52% 9
North of England -100 51 £30,000 +17.65% 15
Midlands -83 40 £25,375 +12.78% 11
South West -21 37 £29,500 +10.07% 6
Work from Home -188 34 £42,000 +86.67% 2
Yorkshire -56 28 £33,063 +46.95% 3
East of England -83 27 £26,000 +9.47% 2
East Midlands -37 21 £25,000 -28.57% 7
West Midlands -78 19 £28,500 +26.67% 4
North West -72 17 £27,750 +0.91% 10
Scotland -51 15 £30,000 +15.38% 1
North East -26 6 £29,500 +5.36% 2
Wales -48 2 £24,000 +4.35% 1
Northern Ireland - 1 - - 1

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 January 2022, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 375 (72.12%) Windows
2 284 (54.62%) Microsoft 365
3 281 (54.04%) Microsoft
4 263 (50.58%) Active Directory
5 201 (38.65%) Windows 10
6 190 (36.54%) Social Skills
7 178 (34.23%) ITIL
8 135 (25.96%) Microsoft Office
9 130 (25.00%) Finance
10 103 (19.81%) Problem-Solving
10 103 (19.81%) SCCM
11 89 (17.12%) Windows 7
12 86 (16.54%) Windows Server
13 83 (15.96%) Azure
14 82 (15.77%) SLA
15 77 (14.81%) Cisco
16 69 (13.27%) Citrix
17 65 (12.50%) Asset Management
18 61 (11.73%) Microsoft Intune
19 60 (11.54%) PowerShell
20 59 (11.35%) Apple
21 55 (10.58%) VMware
22 54 (10.38%) ITSM
23 52 (10.00%) Service Delivery
24 51 (9.81%) DNS
25 50 (9.62%) DHCP
25 50 (9.62%) Banking
26 49 (9.42%) TCP/IP
27 48 (9.23%) Android
28 46 (8.85%) VPN

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (7.12%) MS Exchange
2 22 (4.23%) SharePoint
3 10 (1.92%) Exchange Server 2013
4 9 (1.73%) Exchange Server 2010
5 8 (1.54%) Blackberry Enterprise Server
5 8 (1.54%) Exchange Server 2007
6 6 (1.15%) IBM Notes
6 6 (1.15%) IIS
7 5 (0.96%) Confluence
8 3 (0.58%) CMS
8 3 (0.58%) Skype for Business
Applications
1 135 (25.96%) Microsoft Office
2 32 (6.15%) Microsoft Excel
3 19 (3.65%) Microsoft PowerPoint
4 3 (0.58%) Spreadsheet
5 1 (0.19%) AutoCAD
Business Applications
1 9 (1.73%) Remedy ITSM
2 2 (0.38%) Eikon
Cloud Services
1 284 (54.62%) Microsoft 365
2 83 (15.96%) Azure
3 28 (5.38%) Azure Active Directory
4 13 (2.50%) OneDrive
4 13 (2.50%) SaaS
5 12 (2.31%) AWS
6 11 (2.12%) Slack
7 10 (1.92%) Google Workspace
8 5 (0.96%) Nutanix
8 5 (0.96%) Power Platform
9 3 (0.58%) PowerApps
10 2 (0.38%) Mimecast
11 1 (0.19%) Azure Monitor
11 1 (0.19%) Cloud Computing
11 1 (0.19%) GCP
11 1 (0.19%) Rubrik
Communications & Networking
1 51 (9.81%) DNS
2 50 (9.62%) DHCP
3 49 (9.42%) TCP/IP
4 46 (8.85%) VPN
4 46 (8.85%) WAN
5 37 (7.12%) LAN
6 25 (4.81%) Wireless
7 24 (4.62%) Firewall
7 24 (4.62%) Wi-Fi
8 20 (3.85%) Cisco IOS
9 17 (3.27%) Internet
10 15 (2.88%) VoIP
11 14 (2.69%) Skype
12 11 (2.12%) Unified Communications
13 10 (1.92%) Remote Desktop
14 9 (1.73%) Network Security
14 9 (1.73%) WLAN
15 7 (1.35%) RFID
15 7 (1.35%) SD-WAN
16 6 (1.15%) WebEx
Database & Business Intelligence
1 10 (1.92%) SQL Server
2 1 (0.19%) Metadata
2 1 (0.19%) Power BI
Development Applications
1 15 (2.88%) JIRA
2 2 (0.38%) MSI
2 2 (0.38%) WinDbg
3 1 (0.19%) Visual Studio
General
1 190 (36.54%) Social Skills
2 130 (25.00%) Finance
3 50 (9.62%) Banking
4 35 (6.73%) Analytical Skills
5 26 (5.00%) Law
6 21 (4.04%) Legal
7 19 (3.65%) Telecoms
8 17 (3.27%) Organisational Skills
9 14 (2.69%) Digital Economy
9 14 (2.69%) Public Sector
10 13 (2.50%) Back Office
10 13 (2.50%) Front Office
11 12 (2.31%) Inclusion and Diversity
12 10 (1.92%) Investment Banking
12 10 (1.92%) Retail
13 5 (0.96%) Documentation Skills
13 5 (0.96%) Electronics
13 5 (0.96%) Financial Institution
13 5 (0.96%) Manufacturing
13 5 (0.96%) Presentation Skills
Libraries, Frameworks & Software Standards
1 4 (0.77%) LDAP
2 3 (0.58%) ServiceStack
2 3 (0.58%) X-Windows
3 2 (0.38%) XMPP
4 1 (0.19%) Software Packaging
Miscellaneous
1 39 (7.50%) iPhone
2 38 (7.31%) Self-Motivation
3 37 (7.12%) Blackberry
4 33 (6.35%) Video Conferencing
5 32 (6.15%) iPad
6 30 (5.77%) Hedge funds
7 26 (5.00%) CMDB
8 23 (4.42%) Driving Licence
9 20 (3.85%) Management Information System
9 20 (3.85%) User Experience
10 15 (2.88%) Data Centre
10 15 (2.88%) Fat Client
10 15 (2.88%) Thin Client
11 11 (2.12%) Handset
12 10 (1.92%) Data Protection Act
12 10 (1.92%) Smartphone
13 7 (1.35%) Analytical Mindset
14 6 (1.15%) Tandem
15 5 (0.96%) Replication
16 3 (0.58%) Greenfield Project
Operating Systems
1 375 (72.12%) Windows
2 201 (38.65%) Windows 10
3 89 (17.12%) Windows 7
4 86 (16.54%) Windows Server
5 48 (9.23%) Android
6 34 (6.54%) Windows Server 2012
7 33 (6.35%) Apple iOS
8 29 (5.58%) Windows 8
9 27 (5.19%) Mac OS
10 25 (4.81%) Windows Server 2016
11 23 (4.42%) Mac OS X
12 20 (3.85%) Windows Server 2008
13 7 (1.35%) Windows XP
14 6 (1.15%) Windows Server 2019
15 5 (0.96%) Linux
16 1 (0.19%) Windows Phone
Processes & Methodologies
1 178 (34.23%) ITIL
2 103 (19.81%) Problem-Solving
3 65 (12.50%) Asset Management
4 54 (10.38%) ITSM
5 52 (10.00%) Service Delivery
6 36 (6.92%) Incident Management
7 35 (6.73%) Mobile Device Management
8 33 (6.35%) Break/Fix
9 30 (5.77%) Problem Management
10 27 (5.19%) Change Management
11 26 (5.00%) Service Management
12 25 (4.81%) Ticket Management
13 22 (4.23%) Root Cause Analysis
14 18 (3.46%) Data Protection
15 16 (3.08%) Mentoring
16 15 (2.88%) Migration
17 14 (2.69%) Project Management
18 13 (2.50%) Application Packaging
19 12 (2.31%) Coaching
19 12 (2.31%) Knowledge Management
Programming Languages
1 60 (11.54%) PowerShell
2 12 (2.31%) SQL
3 5 (0.96%) VBScript
4 2 (0.38%) VB
5 1 (0.19%) C
5 1 (0.19%) C#
5 1 (0.19%) C++
5 1 (0.19%) Python
Qualifications
1 32 (6.15%) Microsoft Certification
2 28 (5.38%) Degree
3 17 (3.27%) MCP
4 16 (3.08%) Computer Science Degree
5 15 (2.88%) ITIL Certification
6 13 (2.50%) MCSA
7 12 (2.31%) DBS Check
8 10 (1.92%) SC Cleared
8 10 (1.92%) Security Cleared
9 8 (1.54%) MCDST
9 8 (1.54%) MCITP
10 7 (1.35%) MCSE
11 6 (1.15%) ITIL Foundation Certificate
12 3 (0.58%) A+ Certification
12 3 (0.58%) HP APS
13 2 (0.38%) DV Cleared
13 2 (0.38%) Network+ Certification
14 1 (0.19%) CCNA
14 1 (0.19%) Cisco Certification
14 1 (0.19%) Dell Certification
Quality Assurance & Compliance
1 82 (15.77%) SLA
2 21 (4.04%) GDPR
3 3 (0.58%) Cyber Essentials
3 3 (0.58%) QA
3 3 (0.58%) Sarbanes-Oxley
4 1 (0.19%) GxP
4 1 (0.19%) ISO/IEC 27001
System Software
1 263 (50.58%) Active Directory
2 27 (5.19%) Virtual Desktop
3 21 (4.04%) VMware Infrastructure
4 17 (3.27%) XenApp
5 15 (2.88%) vSphere
6 9 (1.73%) Firmware
7 6 (1.15%) Hyper-V
7 6 (1.15%) VMware ESXi
8 5 (0.96%) XenDesktop
9 4 (0.77%) Virtual Machines
10 3 (0.58%) Microsoft Virtual Server
10 3 (0.58%) Terminal Services
10 3 (0.58%) Virtual Servers
11 2 (0.38%) BitLocker
11 2 (0.38%) Terminal Server
11 2 (0.38%) VMware Workstation
Systems Management
1 103 (19.81%) SCCM
2 61 (11.73%) Microsoft Intune
3 11 (2.12%) ServiceCenter
4 8 (1.54%) Cisco CUCM
4 8 (1.54%) PowerCLI
4 8 (1.54%) SCOM
5 7 (1.35%) Jamf Pro
6 6 (1.15%) Single Sign-On
7 5 (0.96%) AirWatch
8 4 (0.77%) Norton AntiVirus
9 3 (0.58%) Backup Exec
9 3 (0.58%) McAfee ePO
10 2 (0.38%) MOM
10 2 (0.38%) NetBackup
10 2 (0.38%) Perfmon
10 2 (0.38%) Symantec Enterprise Vault
10 2 (0.38%) vCenter Server
10 2 (0.38%) WSUS
11 1 (0.19%) CASB
11 1 (0.19%) WMI
Vendors
1 281 (54.04%) Microsoft
2 77 (14.81%) Cisco
3 69 (13.27%) Citrix
4 59 (11.35%) Apple
5 55 (10.58%) VMware
6 38 (7.31%) HP
7 36 (6.92%) Bloomberg
8 29 (5.58%) Dell
9 28 (5.38%) ServiceNow
10 23 (4.42%) Reuters
11 21 (4.04%) Remedy
12 12 (2.31%) MobileIron
13 11 (2.12%) Google
14 9 (1.73%) Meraki
14 9 (1.73%) Symantec
15 8 (1.54%) Acronis
15 8 (1.54%) iManage
16 7 (1.35%) BMC
17 6 (1.15%) Lotus
17 6 (1.15%) McAfee