Period
to 20 February 2018

The median annual salary for a Desktop Support was £31,000 in advertised job vacancies during the 6 months to 20 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
UK
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 345 405 388
Rank change year-on-year +60 -17 -60
Permanent jobs requiring a Desktop Support 1,576 1,339 1,743
As % of all permanent IT jobs advertised in the UK 0.89% 0.77% 0.83%
As % of the Job Titles category 0.93% 0.79% 0.86%
Number of salaries quoted 1,288 1,186 1,538
UK median annual salary £31,000 £28,000 £29,000
Median salary % change year-on-year +10.71% -3.45% -3.33%
10th Percentile £21,500 £20,375 £21,250
90th Percentile £58,750 £51,250 £45,000
UK excluding London median annual salary £26,500 £25,000 £27,000
% change year-on-year +6.00% -7.41% +1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 170,110 168,598 202,590
% of permanent IT jobs with a recognized job title 96.24% 96.48% 96.64%
Number of salaries quoted 139,266 140,109 169,391
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,125
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

The salary distribution of IT jobs citing Desktop Support over the 6 months to 20 February 2018.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 1,484 £31,500 +10.53% 163
London +60 826 £36,827 +13.31% 65
UK excluding London +1 713 £26,500 +6.00% 109
South East -47 219 £27,500 +10.00% 34
East of England +53 132 £26,000 +4.00% 26
North of England -11 119 £27,500 +10.00% 8
Midlands +49 99 £26,000 +4.00% 20
South West -14 95 £24,500 -2.00% 10
North West +5 82 £27,500 +17.02% 5
West Midlands +19 59 £25,437 +1.75% 14
East Midlands +30 40 £29,000 +31.82% 6
Yorkshire -9 28 £24,750 -1.00% 3
Wales +25 27 £30,000 +33.33% 5
Scotland -32 23 £33,500 +21.82% 6
North East -20 9 £43,500 +112.20%

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 February 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 1,262 (80.08%) Windows
2 859 (54.51%) Active Directory
3 763 (48.41%) Microsoft
4 587 (37.25%) Windows 7
5 552 (35.03%) Microsoft Office
6 460 (29.19%) Office 365
7 451 (28.62%) Windows 10
8 445 (28.24%) ITIL
9 356 (22.59%) SCCM
10 354 (22.46%) Finance
11 348 (22.08%) Windows Server
12 337 (21.38%) Citrix
13 290 (18.40%) VMware
14 213 (13.52%) SLA
15 211 (13.39%) VMware Infrastructure
16 203 (12.88%) Windows Server 2008
17 200 (12.69%) MS Exchange
18 197 (12.50%) PowerShell
19 194 (12.31%) Microsoft Certification
20 190 (12.06%) Windows Server 2012
21 184 (11.68%) Apple
22 158 (10.03%) Windows 8
23 156 (9.90%) TCP/IP
24 152 (9.64%) DNS
24 152 (9.64%) DHCP
25 125 (7.93%) Microsoft App-V
26 124 (7.87%) Banking
27 109 (6.92%) Analytical Skills
27 109 (6.92%) Mac OS X
28 106 (6.73%) Asset Management

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 200 (12.69%) MS Exchange
2 79 (5.01%) Exchange Server 2010
3 55 (3.49%) Exchange Server 2013
4 51 (3.24%) Skype for Business
5 43 (2.73%) SharePoint
6 35 (2.22%) IIS
7 26 (1.65%) Blackberry Enterprise Server
8 14 (0.89%) Elasticsearch
8 14 (0.89%) Exchange Server 2007
9 9 (0.57%) IBM Notes
10 7 (0.44%) CMS
11 6 (0.38%) Confluence
12 5 (0.32%) Exchange Server 2003
13 3 (0.19%) EPiServer
13 3 (0.19%) SharePoint 2013
14 1 (0.063%) Apache
14 1 (0.063%) IBM Domino
14 1 (0.063%) JBoss
14 1 (0.063%) SharePoint Server
Applications
1 552 (35.03%) Microsoft Office
2 67 (4.25%) Microsoft Excel
3 36 (2.28%) Microsoft PowerPoint
4 19 (1.21%) MS Visio
5 8 (0.51%) Microsoft Project
6 6 (0.38%) Adobe Creative Suite
7 2 (0.13%) Acrobat
7 2 (0.13%) Spreadsheet
8 1 (0.063%) Final Cut Pro
Business Applications
1 10 (0.63%) Eikon
2 7 (0.44%) Carpe Diem
3 6 (0.38%) Elite 3E
4 5 (0.32%) Remedy ITSM
5 4 (0.25%) Dynamics CRM
6 3 (0.19%) Dynamics NAV
7 1 (0.063%) Sage CRM
7 1 (0.063%) SystmOne
7 1 (0.063%) Visualfiles
Cloud Services
1 460 (29.19%) Office 365
2 80 (5.08%) Microsoft Azure
3 21 (1.33%) Amazon AWS
4 20 (1.27%) OneDrive
5 14 (0.89%) Mimecast
6 6 (0.38%) Azure Active Directory
6 6 (0.38%) Cloud Computing
6 6 (0.38%) SaaS
7 5 (0.32%) G Suite
8 4 (0.25%) IaaS
9 3 (0.19%) Adobe Creative Cloud
9 3 (0.19%) PaaS
10 1 (0.063%) GitHub
10 1 (0.063%) Yammer
Communications & Networking
1 156 (9.90%) TCP/IP
2 152 (9.64%) DHCP
2 152 (9.64%) DNS
3 101 (6.41%) LAN
4 100 (6.35%) Firewall
5 85 (5.39%) WAN
6 67 (4.25%) VPN
7 65 (4.12%) Remote Desktop
8 47 (2.98%) Skype
9 42 (2.66%) Wireless
10 38 (2.41%) SAN
11 30 (1.90%) VoIP
12 29 (1.84%) Wi-Fi
13 27 (1.71%) NAS
14 24 (1.52%) Cisco IOS
15 20 (1.27%) Internet
16 19 (1.21%) VLAN
17 14 (0.89%) IP Telephony
18 7 (0.44%) Broadband
18 7 (0.44%) WLAN
Database & Business Intelligence
1 72 (4.57%) SQL Server
2 5 (0.32%) Crystal Reports
2 5 (0.32%) SQL Server Reporting Services
3 4 (0.25%) Geospatial Data
3 4 (0.25%) GIS
4 2 (0.13%) MySQL
4 2 (0.13%) Oracle Reports
4 2 (0.13%) SQL Server 2014
4 2 (0.13%) SQL Server Integration Services
5 1 (0.063%) Blockchain
5 1 (0.063%) MongoDB
Development Applications
1 79 (5.01%) MSI
2 13 (0.82%) JIRA
3 9 (0.57%) InstallShield
4 6 (0.38%) FrontPage
4 6 (0.38%) Visual Studio
5 5 (0.32%) Selenium
5 5 (0.32%) Team Foundation Server
6 4 (0.25%) AdminStudio
6 4 (0.25%) Jasmine
6 4 (0.25%) Mocha
6 4 (0.25%) WinDbg
7 3 (0.19%) Android Studio
7 3 (0.19%) MSTest
7 3 (0.19%) NUnit
General
1 354 (22.46%) Finance
2 124 (7.87%) Banking
3 69 (4.38%) Investment Banking
4 59 (3.74%) Legal
5 56 (3.55%) Law
6 50 (3.17%) Retail
7 37 (2.35%) Advertising
8 26 (1.65%) Manufacturing
9 25 (1.59%) Front Office
10 19 (1.21%) Telecoms
11 17 (1.08%) Financial Institution
12 15 (0.95%) Retail Banking
13 13 (0.82%) Back Office
13 13 (0.82%) Games
14 8 (0.51%) Marketing
14 8 (0.51%) Multimedia
15 7 (0.44%) International Banking
16 5 (0.32%) Publishing
17 4 (0.25%) Automotive
17 4 (0.25%) Billing
Libraries, Frameworks & Software Standards
1 58 (3.68%) Software Packaging
2 48 (3.05%) .NET
3 23 (1.46%) WPF
4 18 (1.14%) .NET Framework
5 14 (0.89%) WCF
6 11 (0.70%) WinForms
6 11 (0.70%) WSH
7 10 (0.63%) ASP.NET
8 9 (0.57%) HTML
9 6 (0.38%) COM
10 5 (0.32%) AngularJS
10 5 (0.32%) Entity Framework
10 5 (0.32%) Web Services
11 4 (0.25%) Velocity
11 4 (0.25%) XML
12 3 (0.19%) Angular 2
12 3 (0.19%) CSS
12 3 (0.19%) JSON
12 3 (0.19%) RESTful
13 2 (0.13%) React
Miscellaneous
1 109 (6.92%) Analytical Skills
2 92 (5.84%) Blackberry
3 76 (4.82%) Fat Client
3 76 (4.82%) Thin Client
4 66 (4.19%) Smartphone
5 49 (3.11%) Management Information System
6 45 (2.86%) Hedge funds
7 44 (2.79%) User Experience
8 42 (2.66%) iPhone
9 39 (2.47%) Driving Licence
10 33 (2.09%) Data Centre
11 32 (2.03%) Video Conferencing
12 28 (1.78%) Computer Science
13 25 (1.59%) Enterprise Storage
14 18 (1.14%) iPad
15 13 (0.82%) Minimum Viable Product
16 9 (0.57%) Mobile App
17 8 (0.51%) Foreign Exchange (FX)
17 8 (0.51%) Handset
17 8 (0.51%) Virtual Team
Operating Systems
1 1,262 (80.08%) Windows
2 587 (37.25%) Windows 7
3 451 (28.62%) Windows 10
4 348 (22.08%) Windows Server
5 203 (12.88%) Windows Server 2008
6 190 (12.06%) Windows Server 2012
7 158 (10.03%) Windows 8
8 109 (6.92%) Mac OS X
9 102 (6.47%) Android
10 54 (3.43%) Mac OS
11 41 (2.60%) Apple iOS
11 41 (2.60%) Linux
12 32 (2.03%) Windows Server 2003
13 31 (1.97%) Windows XP
14 14 (0.89%) Unix
15 13 (0.82%) Windows Phone
16 8 (0.51%) Windows Vista
17 7 (0.44%) Ubuntu
18 6 (0.38%) Red Hat Enterprise Linux
19 5 (0.32%) CentOS
Processes & Methodologies
1 445 (28.24%) ITIL
2 106 (6.73%) Asset Management
3 96 (6.09%) Service Delivery
4 94 (5.96%) Problem Management
5 84 (5.33%) Service Management
6 70 (4.44%) Application Packaging
7 64 (4.06%) Task Automation
8 58 (3.68%) Incident Management
8 58 (3.68%) ITIL V3
9 56 (3.55%) Mobile Device Management
10 52 (3.30%) Patch Management
11 51 (3.24%) Root Cause Analysis
12 50 (3.17%) ITSM
13 47 (2.98%) Time Management
14 45 (2.86%) Investment Management
15 38 (2.41%) Break/Fix
15 38 (2.41%) Migration
16 37 (2.35%) Process Improvement
17 36 (2.28%) Agile Software Development
18 35 (2.22%) Continuous Improvement
Programming Languages
1 197 (12.50%) PowerShell
2 76 (4.82%) SQL
3 52 (3.30%) C#
4 24 (1.52%) VBScript
5 18 (1.14%) Java
6 17 (1.08%) Python
6 17 (1.08%) VB
7 16 (1.02%) Shell Script
8 15 (0.95%) C
9 14 (0.89%) Perl
10 11 (0.70%) JavaScript
11 7 (0.44%) C++
12 3 (0.19%) VB.NET
13 2 (0.13%) PHP
13 2 (0.13%) T-SQL
14 1 (0.063%) Bash Shell
Qualifications
1 194 (12.31%) Microsoft Certification
2 86 (5.46%) MCSE
3 83 (5.27%) Security Cleared
4 82 (5.20%) Degree
5 69 (4.38%) MCP
6 51 (3.24%) SC Cleared
7 44 (2.79%) MCSA
8 30 (1.90%) ITIL Certification
9 28 (1.78%) Cisco Certification
10 26 (1.65%) MCDST
11 22 (1.40%) CCNA
11 22 (1.40%) ITIL Foundation Certificate
12 21 (1.33%) A+ Certification
13 18 (1.14%) MCITP
14 12 (0.76%) DBS Check
15 10 (0.63%) Computer Science Degree
15 10 (0.63%) DV Cleared
16 8 (0.51%) PMI Certification
17 7 (0.44%) Network+ Certification
18 6 (0.38%) CCA
Quality Assurance & Compliance
1 213 (13.52%) SLA
2 15 (0.95%) ISO/IEC 27001
3 12 (0.76%) QA
4 8 (0.51%) Cyber Essentials
4 8 (0.51%) Cyber Essentials PLUS
4 8 (0.51%) PMO
5 3 (0.19%) ISO/IEC 20000
6 2 (0.13%) EMIR
6 2 (0.13%) ISO 9000
6 2 (0.13%) ISO 9001
6 2 (0.13%) MiFID
7 1 (0.063%) GDPR
7 1 (0.063%) Sarbanes-Oxley
System Software
1 859 (54.51%) Active Directory
2 211 (13.39%) VMware Infrastructure
3 125 (7.93%) Microsoft App-V
4 68 (4.31%) Hyper-V
5 53 (3.36%) Virtual Desktop
6 50 (3.17%) vSphere
7 45 (2.86%) XenDesktop
8 43 (2.73%) XenApp
9 35 (2.22%) VMware ESXi
10 22 (1.40%) BitLocker
11 19 (1.21%) Terminal Services
12 12 (0.76%) Terminal Server
13 11 (0.70%) DFS Replication
14 10 (0.63%) Virtual Machines
15 7 (0.44%) Firmware
16 6 (0.38%) XenServer
17 5 (0.32%) VMware Workstation
18 4 (0.25%) Virtual Servers
19 3 (0.19%) Citrix Presentation Server
19 3 (0.19%) Xen
Systems Management
1 356 (22.59%) SCCM
2 29 (1.84%) WSUS
3 28 (1.78%) vCenter Server
4 20 (1.27%) AirWatch
5 15 (0.95%) SCOrch
6 12 (0.76%) Backup Exec
6 12 (0.76%) WMI
7 11 (0.70%) Jamf Pro
7 11 (0.70%) Microsoft Data Protection Manager
8 10 (0.63%) Microsoft Intune
8 10 (0.63%) SCOM
9 8 (0.51%) McAfee ePO
9 8 (0.51%) Systems Management Server (SMS)
9 8 (0.51%) vRealize
10 7 (0.44%) DameWare
10 7 (0.44%) Norton AntiVirus
11 5 (0.32%) EdgeSight
11 5 (0.32%) Perfmon
11 5 (0.32%) Symantec Endpoint Protection
12 2 (0.13%) Microsoft Clustering
Vendors
1 763 (48.41%) Microsoft
2 337 (21.38%) Citrix
3 290 (18.40%) VMware
4 184 (11.68%) Apple
5 105 (6.66%) Cisco
6 75 (4.76%) HP
7 67 (4.25%) Bloomberg
7 67 (4.25%) Reuters
8 55 (3.49%) Ivanti
9 54 (3.43%) Intel
10 48 (3.05%) FactSet
11 45 (2.86%) Dell
12 44 (2.79%) NetApp
13 36 (2.28%) iManage
14 35 (2.22%) Adobe
15 33 (2.09%) MobileIron
16 30 (1.90%) Avaya
17 23 (1.46%) Remedy
18 22 (1.40%) EqualLogic
18 22 (1.40%) Symantec