Period
to 19 November 2017

The median contractor rate for a Desktop Support was £165 per day in advertised job vacancies in the West Midlands during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > West Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 112 143 119
Rank change year-on-year +31 -24 -24
Contract jobs requiring a Desktop Support 71 69 60
As % of all contract IT jobs advertised in the West Midlands 1.49% 1.12% 1.21%
As % of the Job Titles category 1.58% 1.18% 1.28%
Number of daily rates quoted 35 32 25
West Midlands median daily rate £165 £190 £153
Median daily rate % change year-on-year -13.16% +24.59% -7.58%
10th Percentile £101 £114 £114
90th Percentile £295 £626 £292
England median daily rate £170 £175 £175
% change year-on-year -2.86% - -
Number of hourly rates quoted 16 25 25
West Midlands median hourly rate £14.42 £14.00 £15.85
Median hourly rate % change year-on-year +3.00% -11.67% +21.92%
10th Percentile £11.50 £12.60 £11.00
90th Percentile £24.88 £17.20 £18.00
England median hourly rate £15.50 £14.57 £15.76
% change year-on-year +6.42% -7.58% +1.68%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4504 5865 4696
% of contract IT jobs with a recognized job title 94.64% 95.01% 94.79%
Number of daily rates quoted 2841 3518 2695
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £231 £213
90th Percentile £540 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 198 238 271
West Midlands median hourly rate £17.13 £15.00 £17.00
Median hourly rate % change year-on-year +14.17% -11.76% +5.72%
10th Percentile £10.50 £10.00 £10.50
90th Percentile £43.75 £38.75 £38.75
England median hourly rate £18.63 £18.50 £18.00
% change year-on-year +0.68% +2.78% +9.09%

Desktop Support
Job Vacancy Trend in the West Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Desktop Support in the West Midlands

Desktop Support
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the West Midlands.

Contractor daily rate trend for Desktop Support in the West Midlands

Desktop Support
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Desktop Support in the West Midlands over the 6 months to 19 November 2017.

Contractor daily rate histogram for Desktop Support in the West Midlands

Desktop Support
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the West Midlands.

Contractor hourly rate trend for Desktop Support in the West Midlands

Desktop Support
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Desktop Support in the West Midlands over the 6 months to 19 November 2017.

Contractor hourly rate histogram for Desktop Support in the West Midlands

Desktop Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the West Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +15 34 £175 -51.32% 1
Shropshire +11 7 £153 -66.51%
Solihull +10 7 £100 -9.09%
Coventry +23 6 £225 +18.42%
Staffordshire +11 5 £375 +240.91%
Warwickshire -2 5 - -
Worcestershire +5 3 - -
Herefordshire - 2 £150 -
West Bromwich - 1 £110 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 19 November 2017, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Desktop Support in the job title.

1 57 (80.28%) Windows
2 24 (33.80%) Windows 7
3 23 (32.39%) Microsoft
4 22 (30.99%) Active Directory
5 19 (26.76%) Office 365
6 17 (23.94%) ITIL
7 15 (21.13%) Microsoft Office
8 14 (19.72%) SCCM
9 12 (16.90%) Citrix
9 12 (16.90%) Windows 10
10 10 (14.08%) SLA
11 8 (11.27%) MS Exchange
11 8 (11.27%) Dell
11 8 (11.27%) Service Management
12 7 (9.86%) Windows XP
12 7 (9.86%) Knowledge Management
13 6 (8.45%) Incident Management
13 6 (8.45%) Wireless
13 6 (8.45%) Data Centre
14 5 (7.04%) Line Management
14 5 (7.04%) Windows 8
14 5 (7.04%) Mobile Device Management
14 5 (7.04%) Ticket Management
14 5 (7.04%) Blackberry Enterprise Server
14 5 (7.04%) VMware
14 5 (7.04%) Problem Management
14 5 (7.04%) Security Cleared
15 4 (5.63%) SC Cleared
15 4 (5.63%) Change Control
15 4 (5.63%) Microsoft App-V

Desktop Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.27%) MS Exchange
2 5 (7.04%) Blackberry Enterprise Server
3 4 (5.63%) Exchange Server 2013
3 4 (5.63%) IBM Notes
4 1 (1.41%) SharePoint
4 1 (1.41%) Skype for Business
Applications
1 15 (21.13%) Microsoft Office
2 4 (5.63%) Microsoft Excel
3 2 (2.82%) Spreadsheet
Cloud Services
1 19 (26.76%) Office 365
Communications & Networking
1 6 (8.45%) Wireless
2 4 (5.63%) SAN
2 4 (5.63%) SMS
2 4 (5.63%) VPN
3 3 (4.23%) DHCP
3 3 (4.23%) DNS
3 3 (4.23%) Remote Desktop
4 2 (2.82%) Internet
4 2 (2.82%) TCP/IP
4 2 (2.82%) VoIP
5 1 (1.41%) Cisco IOS
5 1 (1.41%) Ethernet
5 1 (1.41%) Skype
5 1 (1.41%) Unified Communications
Database & Business Intelligence
1 1 (1.41%) SQL Server
General
1 1 (1.41%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.41%) .NET
1 1 (1.41%) .NET Framework
1 1 (1.41%) WinForms
1 1 (1.41%) WPF
Miscellaneous
1 6 (8.45%) Data Centre
2 4 (5.63%) Blackberry
3 2 (2.82%) Fat Client
3 2 (2.82%) Thin Client
4 1 (1.41%) Analytical Skills
4 1 (1.41%) CMDB
4 1 (1.41%) Computer Science
4 1 (1.41%) Driving Licence
4 1 (1.41%) Greenfield Project
4 1 (1.41%) Management Information System
4 1 (1.41%) NHS
Operating Systems
1 57 (80.28%) Windows
2 24 (33.80%) Windows 7
3 12 (16.90%) Windows 10
4 7 (9.86%) Windows XP
5 5 (7.04%) Windows 8
6 4 (5.63%) Windows Server
7 2 (2.82%) Android
7 2 (2.82%) Windows Server 2008
7 2 (2.82%) Windows Server 2012
8 1 (1.41%) Apple iOS
8 1 (1.41%) Linux
Processes & Methodologies
1 17 (23.94%) ITIL
2 8 (11.27%) Service Management
3 7 (9.86%) Knowledge Management
4 6 (8.45%) Incident Management
5 5 (7.04%) Line Management
5 5 (7.04%) Mobile Device Management
5 5 (7.04%) Problem Management
5 5 (7.04%) Ticket Management
6 4 (5.63%) Change Control
7 3 (4.23%) Process Improvement
7 3 (4.23%) Service Delivery
8 2 (2.82%) Application Discovery
8 2 (2.82%) Customer Engagement
8 2 (2.82%) Migration
9 1 (1.41%) Patch Management
9 1 (1.41%) Presales
9 1 (1.41%) QA Automation
9 1 (1.41%) Robotic Automation
9 1 (1.41%) Robotic Process Automation
9 1 (1.41%) Software Deployment
Programming Languages
1 2 (2.82%) Java
1 2 (2.82%) SQL
2 1 (1.41%) C#
2 1 (1.41%) C++
2 1 (1.41%) JavaScript
2 1 (1.41%) PowerShell
2 1 (1.41%) T-SQL
2 1 (1.41%) VB
Qualifications
1 5 (7.04%) Security Cleared
2 4 (5.63%) MCP
2 4 (5.63%) SC Cleared
3 2 (2.82%) Degree
4 1 (1.41%) Computer Science Degree
4 1 (1.41%) MCITP
4 1 (1.41%) MCTS
4 1 (1.41%) Microsoft Certification
Quality Assurance & Compliance
1 10 (14.08%) SLA
2 1 (1.41%) QA
System Software
1 22 (30.99%) Active Directory
2 4 (5.63%) Microsoft App-V
3 2 (2.82%) BitLocker
3 2 (2.82%) Terminal Server
4 1 (1.41%) Hyper-V
4 1 (1.41%) Terminal Services
4 1 (1.41%) VMware Infrastructure
4 1 (1.41%) VMware Workstation
Systems Management
1 14 (19.72%) SCCM
2 3 (4.23%) WSUS
3 2 (2.82%) SolarWinds Orion
4 1 (1.41%) Norton AntiVirus
4 1 (1.41%) SafeCom
Vendors
1 23 (32.39%) Microsoft
2 12 (16.90%) Citrix
3 8 (11.27%) Dell
4 5 (7.04%) VMware
5 4 (5.63%) Lotus
6 3 (4.23%) Cisco
7 2 (2.82%) HP
7 2 (2.82%) SolarWinds
8 1 (1.41%) IBM
8 1 (1.41%) McAfee
8 1 (1.41%) Meraki
8 1 (1.41%) Mitel
8 1 (1.41%) NetApp
8 1 (1.41%) ServiceNow
8 1 (1.41%) Snow
8 1 (1.41%) Symantec
8 1 (1.41%) Wyse