Period
to 19 April 2018

The median contractor rate for a Desktop Support was £150 per day in advertised job vacancies in the West Midlands during the 6 months to 19 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > West Midlands
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 122 130 115
Rank change year-on-year +8 -15 -28
Contract jobs requiring a Desktop Support 66 45 75
As % of all contract IT jobs advertised in the West Midlands 1.38% 0.96% 1.42%
As % of the Job Titles category 1.45% 1.02% 1.50%
Number of daily rates quoted 39 22 39
West Midlands median daily rate £150 £140 £160
Median daily rate % change year-on-year +7.14% -12.50% +8.47%
10th Percentile £110 £103 £95
90th Percentile £295 £376 £575
England median daily rate £175 £170 £175
% change year-on-year +2.94% -2.86% -
Number of hourly rates quoted 12 19 18
West Midlands median hourly rate £13.00 £14.50 £13.79
Median hourly rate % change year-on-year -10.34% +5.19% -0.61%
10th Percentile £11.20 £12.79 £11.18
90th Percentile £15.45 £18.00 £19.20
England median hourly rate £15.86 £15.15 £16.20
% change year-on-year +4.69% -6.48% +8.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,539 4,432 5,006
% of contract IT jobs with a recognized job title 95.18% 94.66% 95.04%
Number of daily rates quoted 2,832 2,720 2,788
West Midlands median daily rate £413 £400 £388
Median daily rate % change year-on-year +3.13% +3.23% +10.71%
10th Percentile £235 £213 £225
90th Percentile £575 £538 £538
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 170 205 176
West Midlands median hourly rate £17.50 £16.75 £15.00
Median hourly rate % change year-on-year +4.48% +11.67% -6.25%
10th Percentile £10.73 £11.25 £10.50
90th Percentile £48.75 £36.15 £37.50
England median hourly rate £18.69 £19.00 £19.00
% change year-on-year -1.62% - +11.76%

Desktop Support
Job Vacancy Trend in the West Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Desktop Support in the West Midlands

Desktop Support
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the West Midlands.

Contractor daily rate trend for Desktop Support in the West Midlands

Desktop Support
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Desktop Support in the West Midlands over the 6 months to 19 April 2018.

Contractor daily rate histogram for Desktop Support in the West Midlands

Desktop Support
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the West Midlands.

Contractor hourly rate trend for Desktop Support in the West Midlands

Desktop Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the West Midlands region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -8 27 £150 -37.82% 1
Shropshire - 11 £105 -
Staffordshire +6 8 £295 +126.92%
Warwickshire -2 6 £175 +53.85% 1
Worcestershire -6 6 £170 +44.68% 3
Coventry -4 3 - - 4
Halesowen - 2 £114 -
Wolverhampton - 2 - -
Solihull -4 1 £150 -
Sutton Coldfield - 1 £183 -
Herefordshire - 1 £150 - 1
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 19 April 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Desktop Support in the job title.

1 54 (81.82%) Windows
2 22 (33.33%) Microsoft
3 19 (28.79%) Windows 10
4 18 (27.27%) Active Directory
5 15 (22.73%) Windows 7
6 14 (21.21%) SLA
6 14 (21.21%) Microsoft Office
7 12 (18.18%) ITIL
8 11 (16.67%) MCP
9 10 (15.15%) Office 365
10 9 (13.64%) Windows XP
11 8 (12.12%) Apple
11 8 (12.12%) Service Management
11 8 (12.12%) Line Management
11 8 (12.12%) Security Cleared
11 8 (12.12%) Knowledge Management
11 8 (12.12%) Ticket Management
12 7 (10.61%) SCCM
13 6 (9.09%) TCP/IP
13 6 (9.09%) Retail
14 5 (7.58%) Windows 8
14 5 (7.58%) SC Cleared
14 5 (7.58%) DNS
14 5 (7.58%) HP
15 4 (6.06%) Citrix
15 4 (6.06%) Remedy
15 4 (6.06%) Blackberry Enterprise Server
15 4 (6.06%) VPN
15 4 (6.06%) MS Exchange
15 4 (6.06%) AS400

Desktop Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.06%) Blackberry Enterprise Server
1 4 (6.06%) MS Exchange
2 1 (1.52%) Exchange Server 2007
2 1 (1.52%) Exchange Server 2010
2 1 (1.52%) SharePoint
Applications
1 14 (21.21%) Microsoft Office
Cloud Services
1 10 (15.15%) Office 365
2 2 (3.03%) SaaS
Communications & Networking
1 6 (9.09%) TCP/IP
2 5 (7.58%) DNS
3 4 (6.06%) VPN
4 3 (4.55%) 802.11
4 3 (4.55%) DHCP
5 2 (3.03%) LAN
5 2 (3.03%) NetScaler
5 2 (3.03%) Remote Desktop
6 1 (1.52%) Firewall
6 1 (1.52%) Internet
6 1 (1.52%) IPsec
6 1 (1.52%) VoIP
6 1 (1.52%) WAN
General
1 6 (9.09%) Retail
2 2 (3.03%) Law
2 2 (3.03%) Legal
2 2 (3.03%) Manufacturing
3 1 (1.52%) Finance
Libraries, Frameworks & Software Standards
1 3 (4.55%) 802.1X
Miscellaneous
1 4 (6.06%) AS400
2 3 (4.55%) Analytical Skills
2 3 (4.55%) CMDB
2 3 (4.55%) Driving Licence
2 3 (4.55%) Self-Motivation
2 3 (4.55%) Smartphone
3 2 (3.03%) FMCG
4 1 (1.52%) Data Centre
4 1 (1.52%) iPad
4 1 (1.52%) iPhone
4 1 (1.52%) Management Information System
Operating Systems
1 54 (81.82%) Windows
2 19 (28.79%) Windows 10
3 15 (22.73%) Windows 7
4 9 (13.64%) Windows XP
5 5 (7.58%) Windows 8
6 4 (6.06%) Apple iOS
6 4 (6.06%) Windows Server 2008
7 3 (4.55%) Mac OS X
7 3 (4.55%) Windows Server
7 3 (4.55%) Windows Vista
8 2 (3.03%) Mac OS
8 2 (3.03%) Windows Server 2012
9 1 (1.52%) Android
9 1 (1.52%) Linux
Processes & Methodologies
1 12 (18.18%) ITIL
2 8 (12.12%) Knowledge Management
2 8 (12.12%) Line Management
2 8 (12.12%) Service Management
2 8 (12.12%) Ticket Management
3 4 (6.06%) Migration
4 3 (4.55%) Time Management
5 2 (3.03%) Data Analysis
5 2 (3.03%) Data Entry
5 2 (3.03%) Patch Management
5 2 (3.03%) Problem Management
5 2 (3.03%) Process Improvement
5 2 (3.03%) Root Cause Analysis
5 2 (3.03%) Software Deployment
6 1 (1.52%) Incident Management
6 1 (1.52%) Mentoring
6 1 (1.52%) PRINCE2
6 1 (1.52%) Project Management
6 1 (1.52%) Project Planning
6 1 (1.52%) Service Delivery
Qualifications
1 11 (16.67%) MCP
2 8 (12.12%) Security Cleared
3 5 (7.58%) SC Cleared
4 2 (3.03%) ITIL Certification
4 2 (3.03%) ITIL Foundation Certificate
4 2 (3.03%) MCSE
4 2 (3.03%) Microsoft Certification
5 1 (1.52%) MCDST
5 1 (1.52%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 14 (21.21%) SLA
System Software
1 18 (27.27%) Active Directory
2 3 (4.55%) XenApp
3 2 (3.03%) XenDesktop
4 1 (1.52%) Virtual Desktop
4 1 (1.52%) VMware ESXi
4 1 (1.52%) VMware Infrastructure
Systems Management
1 7 (10.61%) SCCM
2 1 (1.52%) Systems Management Server (SMS)
Vendors
1 22 (33.33%) Microsoft
2 8 (12.12%) Apple
3 5 (7.58%) HP
4 4 (6.06%) Citrix
4 4 (6.06%) Remedy
5 3 (4.55%) Fujitsu
6 2 (3.03%) Adobe
6 2 (3.03%) Cisco
6 2 (3.03%) Dell
6 2 (3.03%) Ivanti
6 2 (3.03%) Kaseya
6 2 (3.03%) VMware
7 1 (1.52%) ShoreTel