Period
to 22 January 2018

The median contractor rate for a Desktop Support was £175 per day in advertised job vacancies in the West Midlands during the 6 months to 22 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > West Midlands
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 114 132 115
Rank change year-on-year +18 -17 -36
Contract jobs requiring a Desktop Support 74 62 66
As % of all contract IT jobs advertised in the West Midlands 1.58% 1.15% 1.33%
As % of the Job Titles category 1.67% 1.22% 1.41%
Number of daily rates quoted 43 29 40
West Midlands median daily rate £175 £188 £151
Median daily rate % change year-on-year -6.67% +23.97% +0.83%
10th Percentile £101 £110 £138
90th Percentile £299 £469 £328
England median daily rate £170 £175 £170
% change year-on-year -2.86% +2.94% -2.86%
Number of hourly rates quoted 13 24 14
West Midlands median hourly rate £14.50 £14.00 £13.60
Median hourly rate % change year-on-year +3.57% +2.94% +4.62%
10th Percentile £11.35 £12.58 £11.05
90th Percentile £27.35 £17.28 £17.85
England median hourly rate £16.00 £15.00 £15.86
% change year-on-year +6.67% -5.42% +2.32%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,442 5,088 4,691
% of contract IT jobs with a recognized job title 94.83% 94.59% 94.46%
Number of daily rates quoted 2,780 3,049 2,635
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £208 £220 £224
90th Percentile £538 £544 £536
England median daily rate £450 £425 £415
% change year-on-year +5.88% +2.41% +3.75%
Number of hourly rates quoted 203 224 228
West Midlands median hourly rate £16.50 £15.92 £17.00
Median hourly rate % change year-on-year +3.64% -6.35% +6.25%
10th Percentile £10.34 £10.60 £10.33
90th Percentile £47.05 £37.03 £37.50
England median hourly rate £18.25 £18.39 £18.50
% change year-on-year -0.75% -0.61% +12.12%

Desktop Support
Job Vacancy Trend in the West Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Desktop Support in the West Midlands

Desktop Support
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the West Midlands.

Contractor daily rate trend for Desktop Support in the West Midlands

Desktop Support
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Desktop Support in the West Midlands over the 6 months to 22 January 2018.

Contractor daily rate histogram for Desktop Support in the West Midlands

Desktop Support
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the West Midlands.

Contractor hourly rate trend for Desktop Support in the West Midlands

Desktop Support
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Desktop Support in the West Midlands over the 6 months to 22 January 2018.

Contractor hourly rate histogram for Desktop Support in the West Midlands

Desktop Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the West Midlands region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +5 35 £190 -24.60% 6
Shropshire +17 11 £140 -69.73% 1
Staffordshire +11 7 £295 +126.92%
Warwickshire +2 7 - - 1
Solihull +5 4 £100 - 1
Coventry +7 3 £225 +25.00% 2
Worcestershire -2 2 £170 +44.68% 1
Herefordshire - 2 £150 -
Wolverhampton -4 1 - -
Halesowen - 1 £114 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 22 January 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Desktop Support in the job title.

1 60 (81.08%) Windows
2 25 (33.78%) Microsoft
3 19 (25.68%) Active Directory
3 19 (25.68%) Windows 7
4 18 (24.32%) Windows 10
5 15 (20.27%) Office 365
5 15 (20.27%) SLA
6 14 (18.92%) ITIL
7 11 (14.86%) Microsoft Office
8 9 (12.16%) MCP
9 8 (10.81%) Windows XP
9 8 (10.81%) MS Exchange
9 8 (10.81%) Service Management
9 8 (10.81%) SCCM
9 8 (10.81%) Ticket Management
9 8 (10.81%) Line Management
10 7 (9.46%) Knowledge Management
10 7 (9.46%) Dell
11 6 (8.11%) Wireless
11 6 (8.11%) VMware
11 6 (8.11%) Data Centre
12 5 (6.76%) Mobile Device Management
12 5 (6.76%) Windows Server
12 5 (6.76%) Incident Management
12 5 (6.76%) TCP/IP
12 5 (6.76%) VPN
13 4 (5.41%) Microsoft Excel
13 4 (5.41%) Citrix
13 4 (5.41%) SAN
13 4 (5.41%) Blackberry Enterprise Server

Desktop Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (10.81%) MS Exchange
2 4 (5.41%) Blackberry Enterprise Server
2 4 (5.41%) Exchange Server 2013
3 3 (4.05%) IBM Notes
4 2 (2.70%) SharePoint
5 1 (1.35%) Skype for Business
Applications
1 11 (14.86%) Microsoft Office
2 4 (5.41%) Microsoft Excel
3 2 (2.70%) Spreadsheet
Cloud Services
1 15 (20.27%) Office 365
2 1 (1.35%) SaaS
Communications & Networking
1 6 (8.11%) Wireless
2 5 (6.76%) TCP/IP
2 5 (6.76%) VPN
3 4 (5.41%) SAN
4 2 (2.70%) DNS
4 2 (2.70%) Internet
4 2 (2.70%) SMS
5 1 (1.35%) 802.11
5 1 (1.35%) DHCP
5 1 (1.35%) NetScaler
5 1 (1.35%) Skype
Database & Business Intelligence
1 1 (1.35%) SQL Server
General
1 3 (4.05%) Retail
2 2 (2.70%) Law
2 2 (2.70%) Legal
3 1 (1.35%) Back Office
3 1 (1.35%) Finance
3 1 (1.35%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.35%) .NET
1 1 (1.35%) .NET Framework
1 1 (1.35%) 802.1X
1 1 (1.35%) WinForms
1 1 (1.35%) WPF
Miscellaneous
1 6 (8.11%) Data Centre
2 3 (4.05%) Analytical Skills
2 3 (4.05%) CMDB
3 2 (2.70%) AS400
3 2 (2.70%) Fat Client
3 2 (2.70%) Thin Client
4 1 (1.35%) Blackberry
4 1 (1.35%) Computer Science
4 1 (1.35%) Driving Licence
4 1 (1.35%) FMCG
4 1 (1.35%) Greenfield Project
4 1 (1.35%) Management Information System
4 1 (1.35%) NHS
Operating Systems
1 60 (81.08%) Windows
2 19 (25.68%) Windows 7
3 18 (24.32%) Windows 10
4 8 (10.81%) Windows XP
5 5 (6.76%) Windows Server
6 3 (4.05%) Windows Server 2008
7 2 (2.70%) Apple iOS
7 2 (2.70%) Windows 8
7 2 (2.70%) Windows Server 2012
8 1 (1.35%) Android
8 1 (1.35%) Windows Vista
Processes & Methodologies
1 14 (18.92%) ITIL
2 8 (10.81%) Line Management
2 8 (10.81%) Service Management
2 8 (10.81%) Ticket Management
3 7 (9.46%) Knowledge Management
4 5 (6.76%) Incident Management
4 5 (6.76%) Mobile Device Management
5 4 (5.41%) Change Control
5 4 (5.41%) Problem Management
5 4 (5.41%) Process Improvement
6 3 (4.05%) Migration
6 3 (4.05%) Service Delivery
7 2 (2.70%) Application Discovery
7 2 (2.70%) Project Management
7 2 (2.70%) Software Deployment
8 1 (1.35%) Mentoring
8 1 (1.35%) Patch Management
8 1 (1.35%) Robotic Automation
8 1 (1.35%) Robotic Process Automation
8 1 (1.35%) Root Cause Analysis
Programming Languages
1 2 (2.70%) Java
1 2 (2.70%) SQL
2 1 (1.35%) C#
2 1 (1.35%) C++
2 1 (1.35%) JavaScript
2 1 (1.35%) PowerShell
2 1 (1.35%) T-SQL
2 1 (1.35%) VB
Qualifications
1 9 (12.16%) MCP
2 3 (4.05%) Security Cleared
3 1 (1.35%) Computer Science Degree
3 1 (1.35%) Degree
3 1 (1.35%) ITIL Certification
3 1 (1.35%) ITIL Foundation Certificate
3 1 (1.35%) MCDST
3 1 (1.35%) MCSE
3 1 (1.35%) Microsoft Certification
3 1 (1.35%) PRINCE2 Practitioner
3 1 (1.35%) SC Cleared
Quality Assurance & Compliance
1 15 (20.27%) SLA
2 1 (1.35%) QA
System Software
1 19 (25.68%) Active Directory
2 2 (2.70%) VMware Infrastructure
3 1 (1.35%) Hyper-V
3 1 (1.35%) Microsoft App-V
3 1 (1.35%) Terminal Services
3 1 (1.35%) VMware ESXi
3 1 (1.35%) VMware Workstation
3 1 (1.35%) XenApp
3 1 (1.35%) XenDesktop
Systems Management
1 8 (10.81%) SCCM
2 1 (1.35%) Norton AntiVirus
2 1 (1.35%) SafeCom
2 1 (1.35%) WSUS
Vendors
1 25 (33.78%) Microsoft
2 7 (9.46%) Dell
3 6 (8.11%) VMware
4 4 (5.41%) Citrix
5 3 (4.05%) Cisco
5 3 (4.05%) HP
5 3 (4.05%) Lotus
6 2 (2.70%) Ivanti
6 2 (2.70%) Remedy
7 1 (1.35%) Apple
7 1 (1.35%) Fujitsu
7 1 (1.35%) IBM
7 1 (1.35%) Kaseya
7 1 (1.35%) McAfee
7 1 (1.35%) Meraki
7 1 (1.35%) NetApp
7 1 (1.35%) ServiceNow
7 1 (1.35%) Snow
7 1 (1.35%) Symantec
7 1 (1.35%) Wyse