Period
to 18 July 2018

The median contractor rate for a Desktop Support was £150 per day in advertised job vacancies in the West Midlands during the 6 months to 18 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > West Midlands
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 127 139 141
Rank change year-on-year +12 +2 -23
Contract jobs requiring a Desktop Support 72 38 74
As % of all contract IT jobs advertised in the West Midlands 1.39% 0.87% 1.23%
As % of the Job Titles category 1.47% 0.91% 1.29%
Number of daily rates quoted 32 15 35
West Midlands median daily rate £150 £150 £185
Median daily rate % change year-on-year - -18.92% +32.14%
10th Percentile £113 £112 £95
90th Percentile £246 £373 £575
England median daily rate £175 £165 £180
% change year-on-year +6.06% -8.33% +2.86%
Number of hourly rates quoted 25 13 21
West Midlands median hourly rate £13.00 £14.50 £13.70
Median hourly rate % change year-on-year -10.34% +5.84% -5.52%
10th Percentile £11.17 £13.00 £12.00
90th Percentile £15.00 £17.90 £20.25
England median hourly rate £15.86 £15.00 £15.50
% change year-on-year +5.73% -3.23% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,894 4,158 5,715
% of contract IT jobs with a recognized job title 94.81% 94.82% 95.25%
Number of daily rates quoted 2,960 2,599 3,339
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +10.34%
10th Percentile £235 £225 £225
90th Percentile £575 £538 £538
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 212 180 175
West Midlands median hourly rate £15.50 £17.25 £15.00
Median hourly rate % change year-on-year -10.14% +15.00% -11.76%
10th Percentile £11.00 £10.50 £10.25
90th Percentile £35.00 £43.30 £38.75
England median hourly rate £18.70 £18.50 £19.00
% change year-on-year +1.08% -2.63% +8.57%

Desktop Support
Job Vacancy Trend in the West Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Desktop Support in the West Midlands

Desktop Support
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the West Midlands.

Contractor daily rate trend for Desktop Support in the West Midlands

Desktop Support
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Desktop Support in the West Midlands over the 6 months to 18 July 2018.

Contractor daily rate histogram for Desktop Support in the West Midlands

Desktop Support
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the West Midlands.

Contractor hourly rate trend for Desktop Support in the West Midlands

Desktop Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the West Midlands region over the 6 months to 18 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -7 25 £140 -46.69% 2
Staffordshire +4 13 £295 -
Worcestershire +2 12 £150 - 1
Warwickshire +2 5 £175 +37.25% 1
Coventry -13 5 £140 -23.29% 1
Shropshire - 5 £138 - 1
Solihull -11 3 £150 - 1
Sutton Coldfield - 1 £183 -
Wolverhampton - 1 - -
Herefordshire - 1 - -
Halesowen - 1 £114 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 18 July 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Desktop Support in the job title.

1 56 (77.78%) Windows
2 26 (36.11%) Windows 10
3 23 (31.94%) Active Directory
4 20 (27.78%) Microsoft
5 17 (23.61%) Microsoft Office
6 15 (20.83%) Windows XP
7 14 (19.44%) Windows 7
8 12 (16.67%) Apple
9 11 (15.28%) Migration
9 11 (15.28%) Office 365
10 10 (13.89%) Time Management
10 10 (13.89%) Security Cleared
11 9 (12.50%) SC Cleared
11 9 (12.50%) ITIL
12 6 (8.33%) SCCM
12 6 (8.33%) Windows 8
12 6 (8.33%) Service Management
12 6 (8.33%) Finance
13 5 (6.94%) Break/Fix
13 5 (6.94%) Citrix
13 5 (6.94%) VPN
13 5 (6.94%) SLA
13 5 (6.94%) Analytical Skills
14 4 (5.56%) Retail
14 4 (5.56%) Android
14 4 (5.56%) Apple iOS
14 4 (5.56%) HP
14 4 (5.56%) MCP
14 4 (5.56%) SharePoint
14 4 (5.56%) TCP/IP

Desktop Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.56%) SharePoint
2 3 (4.17%) Blackberry Enterprise Server
3 2 (2.78%) MS Exchange
4 1 (1.39%) Exchange Server 2007
4 1 (1.39%) Exchange Server 2010
Applications
1 17 (23.61%) Microsoft Office
2 2 (2.78%) Microsoft Excel
3 1 (1.39%) Microsoft PowerPoint
3 1 (1.39%) MS Visio
Cloud Services
1 11 (15.28%) Office 365
2 1 (1.39%) OneDrive
2 1 (1.39%) SaaS
Communications & Networking
1 5 (6.94%) VPN
2 4 (5.56%) TCP/IP
3 3 (4.17%) DNS
4 2 (2.78%) 802.11
4 2 (2.78%) DHCP
4 2 (2.78%) LAN
4 2 (2.78%) Remote Desktop
5 1 (1.39%) Firewall
5 1 (1.39%) Internet
5 1 (1.39%) IPsec
5 1 (1.39%) NetScaler
5 1 (1.39%) SMS
5 1 (1.39%) Unified Communications
5 1 (1.39%) VoIP
5 1 (1.39%) WAN
General
1 6 (8.33%) Finance
2 4 (5.56%) Retail
3 1 (1.39%) Games
3 1 (1.39%) Law
3 1 (1.39%) Legal
3 1 (1.39%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (2.78%) 802.1X
Miscellaneous
1 5 (6.94%) Analytical Skills
2 3 (4.17%) AS400
2 3 (4.17%) Driving Licence
2 3 (4.17%) Self-Motivation
2 3 (4.17%) Smartphone
3 2 (2.78%) CMDB
3 2 (2.78%) Fat Client
3 2 (2.78%) iPad
3 2 (2.78%) Thin Client
4 1 (1.39%) Blackberry
4 1 (1.39%) Data Centre
4 1 (1.39%) FMCG
4 1 (1.39%) iPhone
4 1 (1.39%) Management Information System
4 1 (1.39%) NHS
4 1 (1.39%) Virtual Team
Operating Systems
1 56 (77.78%) Windows
2 26 (36.11%) Windows 10
3 15 (20.83%) Windows XP
4 14 (19.44%) Windows 7
5 6 (8.33%) Windows 8
6 4 (5.56%) Android
6 4 (5.56%) Apple iOS
7 3 (4.17%) Mac OS X
8 2 (2.78%) Mac OS
8 2 (2.78%) Windows Server 2008
8 2 (2.78%) Windows Vista
9 1 (1.39%) Linux
9 1 (1.39%) Windows Phone
9 1 (1.39%) Windows Server
9 1 (1.39%) Windows Server 2012
Processes & Methodologies
1 11 (15.28%) Migration
2 10 (13.89%) Time Management
3 9 (12.50%) ITIL
4 6 (8.33%) Service Management
5 5 (6.94%) Break/Fix
6 3 (4.17%) Knowledge Management
6 3 (4.17%) Line Management
6 3 (4.17%) Ticket Management
7 2 (2.78%) Data Entry
7 2 (2.78%) Incident Management
7 2 (2.78%) Service Delivery
7 2 (2.78%) Stakeholder Management
7 2 (2.78%) Supplier Management
8 1 (1.39%) Asset Management
8 1 (1.39%) Data Analysis
8 1 (1.39%) ITIL V3
8 1 (1.39%) Mobile Device Management
8 1 (1.39%) Process Improvement
8 1 (1.39%) Root Cause Analysis
8 1 (1.39%) Software Deployment
Qualifications
1 10 (13.89%) Security Cleared
2 9 (12.50%) SC Cleared
3 4 (5.56%) MCP
4 2 (2.78%) ITIL Certification
4 2 (2.78%) MCSE
4 2 (2.78%) Microsoft Certification
5 1 (1.39%) ITIL Foundation Certificate
5 1 (1.39%) MCSA
Quality Assurance & Compliance
1 5 (6.94%) SLA
System Software
1 23 (31.94%) Active Directory
2 2 (2.78%) XenApp
3 1 (1.39%) BitLocker
3 1 (1.39%) Virtual Desktop
3 1 (1.39%) XenDesktop
Systems Management
1 6 (8.33%) SCCM
2 1 (1.39%) NetBackup
2 1 (1.39%) Systems Management Server (SMS)
Vendors
1 20 (27.78%) Microsoft
2 12 (16.67%) Apple
3 5 (6.94%) Citrix
4 4 (5.56%) HP
5 3 (4.17%) Remedy
6 2 (2.78%) Adobe
6 2 (2.78%) Dell
6 2 (2.78%) Fujitsu
7 1 (1.39%) Cisco
7 1 (1.39%) Ivanti
7 1 (1.39%) Kaseya
7 1 (1.39%) ShoreTel
7 1 (1.39%) Wyse