Period
to 20 October 2018

The median contractor rate for a Desktop Support was £138 per day in advertised job vacancies in the West Midlands during the 6 months to 20 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > West Midlands
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 131 120 137
Rank change year-on-year -11 +17 -10
Contract jobs requiring a Desktop Support 71 66 75
As % of all contract IT jobs advertised in the West Midlands 1.41% 1.43% 1.21%
As % of the Job Titles category 1.49% 1.51% 1.28%
Number of daily rates quoted 30 31 35
West Midlands median daily rate £138 £175 £190
Median daily rate % change year-on-year -21.43% -7.89% +26.67%
10th Percentile £113 £100 £117
90th Percentile £375 £300 £590
England median daily rate £175 £175 £175
Number of hourly rates quoted 28 16 25
West Midlands median hourly rate £13.00 £14.50 £14.00
Median hourly rate % change year-on-year -10.34% +3.57% -15.15%
10th Percentile £11.17 £12.25 £12.50
90th Percentile £17.50 £24.88 £17.10
England median hourly rate £17.50 £14.50 £15.00
% change year-on-year +20.69% -3.33% -4.82%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,761 4,385 5,879
% of contract IT jobs with a recognized job title 94.30% 94.71% 94.78%
Number of daily rates quoted 2,891 2,759 3,497
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +8.11%
10th Percentile £231 £213 £235
90th Percentile £575 £544 £541
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 213 192 226
West Midlands median hourly rate £15.50 £16.20 £15.00
Median hourly rate % change year-on-year -4.34% +8.02% -12.38%
10th Percentile £10.90 £10.32 £10.00
90th Percentile £33.21 £50.00 £38.75
England median hourly rate £18.00 £18.70 £18.50
% change year-on-year -3.74% +1.08% +3.93%

Desktop Support
Job Vacancy Trend in the West Midlands

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Desktop Support in the West Midlands

Desktop Support
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the West Midlands.

Contractor daily rate trend for Desktop Support in the West Midlands

Desktop Support
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Desktop Support in the West Midlands over the 6 months to 20 October 2018.

Contractor daily rate histogram for Desktop Support in the West Midlands

Desktop Support
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the West Midlands.

Contractor hourly rate trend for Desktop Support in the West Midlands

Desktop Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the West Midlands region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 28 £138 -21.43% 2
Staffordshire 0 10 £350 -6.67%
Warwickshire +10 8 £120 -
Worcestershire -1 7 £125 - 1
Coventry -14 5 £135 -40.00%
Shropshire -43 4 £110 -28.18%
Solihull -6 3 - - 2
Herefordshire -13 2 £388 +158.33%
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 October 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Desktop Support in the job title.

1 43 (60.56%) Windows
2 27 (38.03%) Active Directory
3 23 (32.39%) Microsoft
4 22 (30.99%) Windows 10
5 20 (28.17%) Microsoft Office
6 16 (22.54%) Windows 7
7 12 (16.90%) Migration
7 12 (16.90%) Finance
7 12 (16.90%) Break/Fix
8 11 (15.49%) Windows XP
8 11 (15.49%) Time Management
9 9 (12.68%) ITIL
9 9 (12.68%) Office 365
10 8 (11.27%) Blackberry
10 8 (11.27%) Security Cleared
11 7 (9.86%) SC Cleared
12 6 (8.45%) Android
12 6 (8.45%) Apple
12 6 (8.45%) SharePoint
12 6 (8.45%) Fault Analysis
12 6 (8.45%) Analytical Skills
13 5 (7.04%) Computer Science Degree
13 5 (7.04%) Management Information System
13 5 (7.04%) Degree
13 5 (7.04%) Computer Science
14 4 (5.63%) Mandarin Language
14 4 (5.63%) Cantonese Language
14 4 (5.63%) VMware
14 4 (5.63%) Microsoft App-V
14 4 (5.63%) Service Management

Desktop Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.45%) SharePoint
2 4 (5.63%) IBM Notes
3 1 (1.41%) SharePoint 2010
3 1 (1.41%) Skype for Business
Applications
1 20 (28.17%) Microsoft Office
2 2 (2.82%) Microsoft Excel
3 1 (1.41%) Microsoft PowerPoint
3 1 (1.41%) MS Visio
Business Applications
1 2 (2.82%) Eikon
Cloud Services
1 9 (12.68%) Office 365
2 1 (1.41%) Microsoft Azure
2 1 (1.41%) OneDrive
Communications & Networking
1 2 (2.82%) Cisco IOS
1 2 (2.82%) LAN
1 2 (2.82%) VPN
2 1 (1.41%) DNS
2 1 (1.41%) Kerberos
2 1 (1.41%) SAN
2 1 (1.41%) Skype
2 1 (1.41%) Unified Communications
2 1 (1.41%) VoIP
2 1 (1.41%) WAN
Database & Business Intelligence
1 1 (1.41%) NoSQL
1 1 (1.41%) SQL Server
1 1 (1.41%) SQL Server 2000
Development Applications
1 1 (1.41%) AccuRev
1 1 (1.41%) JIRA
General
1 12 (16.90%) Finance
2 4 (5.63%) Cantonese Language
2 4 (5.63%) Mandarin Language
3 3 (4.23%) Banking
4 2 (2.82%) Front Office
5 1 (1.41%) Electronics
5 1 (1.41%) Games
5 1 (1.41%) Investment Banking
5 1 (1.41%) Manufacturing
5 1 (1.41%) Marketing
5 1 (1.41%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.41%) .NET
1 1 (1.41%) WCF
1 1 (1.41%) WinForms
1 1 (1.41%) WPF
Miscellaneous
1 8 (11.27%) Blackberry
2 6 (8.45%) Analytical Skills
3 5 (7.04%) Computer Science
3 5 (7.04%) Management Information System
4 3 (4.23%) Fat Client
4 3 (4.23%) Thin Client
5 2 (2.82%) BYOD
6 1 (1.41%) iPad
6 1 (1.41%) iPhone
6 1 (1.41%) NHS
6 1 (1.41%) Virtual Team
Operating Systems
1 43 (60.56%) Windows
2 22 (30.99%) Windows 10
3 16 (22.54%) Windows 7
4 11 (15.49%) Windows XP
5 6 (8.45%) Android
6 4 (5.63%) Windows 8
7 2 (2.82%) Apple iOS
7 2 (2.82%) Mac OS
7 2 (2.82%) Windows Server
8 1 (1.41%) Windows Phone
Processes & Methodologies
1 12 (16.90%) Break/Fix
1 12 (16.90%) Migration
2 11 (15.49%) Time Management
3 9 (12.68%) ITIL
4 6 (8.45%) Fault Analysis
5 4 (5.63%) Service Management
6 3 (4.23%) Desktop Virtualisation
6 3 (4.23%) Root Cause Analysis
7 2 (2.82%) Incident Management
7 2 (2.82%) Service Delivery
7 2 (2.82%) Stakeholder Management
7 2 (2.82%) Supplier Management
8 1 (1.41%) Agile Software Development
8 1 (1.41%) Asset Management
8 1 (1.41%) Change Management
8 1 (1.41%) Data Analysis
8 1 (1.41%) Digital Marketing
8 1 (1.41%) Logistics
8 1 (1.41%) Programme Management
8 1 (1.41%) Validation
Programming Languages
1 2 (2.82%) Java
2 1 (1.41%) C#
2 1 (1.41%) PowerShell
2 1 (1.41%) SQL
2 1 (1.41%) VB.NET
2 1 (1.41%) VBScript
Qualifications
1 8 (11.27%) Security Cleared
2 7 (9.86%) SC Cleared
3 5 (7.04%) Computer Science Degree
3 5 (7.04%) Degree
4 2 (2.82%) MCSE
4 2 (2.82%) Microsoft Certification
5 1 (1.41%) A+ Certification
5 1 (1.41%) DV Cleared
5 1 (1.41%) ITIL Certification
5 1 (1.41%) MCITP
5 1 (1.41%) MCSA
5 1 (1.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (2.82%) SLA
System Software
1 27 (38.03%) Active Directory
2 4 (5.63%) Microsoft App-V
3 3 (4.23%) VMware Infrastructure
4 2 (2.82%) BitLocker
5 1 (1.41%) VMware ESXi
Systems Management
1 3 (4.23%) SCCM
1 3 (4.23%) Systems Management Server (SMS)
2 1 (1.41%) McAfee ePO
2 1 (1.41%) NetBackup
Vendors
1 23 (32.39%) Microsoft
2 6 (8.45%) Apple
3 4 (5.63%) Citrix
3 4 (5.63%) Lotus
3 4 (5.63%) VMware
3 4 (5.63%) Wyse
4 3 (4.23%) Altiris
5 2 (2.82%) Avaya
5 2 (2.82%) Bloomberg
5 2 (2.82%) Cisco
5 2 (2.82%) Dell
5 2 (2.82%) NEC
5 2 (2.82%) Reuters
6 1 (1.41%) McAfee
6 1 (1.41%) MobileIron
6 1 (1.41%) NetApp
6 1 (1.41%) SAP