IT Support Analyst Jobs in England

IT Support Analyst
UK > England

The median IT Support Analyst salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 387 445 546
Rank change year-on-year +58 +101 +146
Permanent jobs requiring an IT Support Analyst 341 446 405
As % of all permanent jobs advertised in England 0.69% 0.52% 0.46%
As % of the Job Titles category 0.75% 0.55% 0.50%
Number of salaries quoted 295 382 356
10th Percentile £21,250 £24,025 £22,500
25th Percentile £26,000 £26,250 £26,250
Median annual salary (50th Percentile) £32,500 £31,500 £31,000
Median % change year-on-year +3.17% +1.61% +8.77%
75th Percentile £40,000 £38,750 £37,250
90th Percentile £48,250 £47,450 £42,500
UK median annual salary £32,500 £31,500 £30,000
% change year-on-year +3.17% +5.00% +5.26%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,303 81,796 81,052
% of permanent jobs with a recognized job title 91.09% 94.56% 91.55%
Number of salaries quoted 24,383 60,874 51,701
10th Percentile £29,750 £28,500 £32,626
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £56,000 £53,000 £60,800
Median % change year-on-year +5.66% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

IT Support Analyst
Job Vacancy Trend in England

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support Analyst in England.

Salary trend for IT Support Analyst in England

IT Support Analyst
Salary Histogram in England

Salary distribution for jobs citing IT Support Analyst in England over the 6 months to 20 May 2025.

Salary histogram for IT Support Analyst in England

IT Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +73 98 £28,000 -0.88% 14
London +97 91 £42,500 +18.06% 50
South East +45 62 £32,250 -0.77% 33
Midlands +32 52 £27,000 - 10
Yorkshire +72 43 £28,500 -5.00% 7
North West +5 42 £25,000 -10.71% 6
East Midlands +16 28 £22,500 -14.29% 3
West Midlands +41 24 £28,500 -8.06% 6
South West +89 23 £40,000 +50.94% 5
East of England +12 14 £33,750 +17.39% 7
North East +51 13 £25,000 - 3
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 May 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support Analyst in the job title.

1 202 (59.24%) Windows
2 179 (52.49%) Microsoft
3 169 (49.56%) Microsoft 365
4 138 (40.47%) Active Directory
5 137 (40.18%) Social Skills
6 98 (28.74%) Law
7 83 (24.34%) ITIL
8 80 (23.46%) Microsoft Office
9 79 (23.17%) Problem-Solving
10 74 (21.70%) Windows Server
10 74 (21.70%) Windows 10
11 69 (20.23%) SharePoint
12 68 (19.94%) Customer Service
13 67 (19.65%) SQL
13 67 (19.65%) Azure
14 59 (17.30%) Degree
15 58 (17.01%) ITSM
16 56 (16.42%) Microsoft Intune
17 55 (16.13%) SLA
18 51 (14.96%) Firewall
19 46 (13.49%) Microsoft Exchange
20 41 (12.02%) Telecoms
21 39 (11.44%) Cybersecurity
22 37 (10.85%) VPN
22 37 (10.85%) A+ Certification
23 36 (10.56%) JIRA
24 34 (9.97%) DHCP
24 34 (9.97%) Service Delivery
24 34 (9.97%) Legal
25 32 (9.38%) VoIP

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (20.23%) SharePoint
2 46 (13.49%) Microsoft Exchange
3 32 (9.38%) Confluence
4 11 (3.23%) IIS
5 1 (0.29%) Alfresco
5 1 (0.29%) Apache
5 1 (0.29%) Documentum
5 1 (0.29%) Exchange Server 2013
5 1 (0.29%) Tomcat
Applications
1 80 (23.46%) Microsoft Office
2 26 (7.62%) Microsoft Excel
3 20 (5.87%) Microsoft PowerPoint
4 2 (0.59%) Adobe Creative Suite
5 1 (0.29%) Spreadsheet
Business Applications
1 8 (2.35%) Dynamics NAV
2 6 (1.76%) SAP ERP
3 2 (0.59%) Carpe Diem
4 1 (0.29%) Sage 1000
4 1 (0.29%) Temenos T24
Cloud Services
1 169 (49.56%) Microsoft 365
2 67 (19.65%) Azure
3 17 (4.99%) OneDrive
4 16 (4.69%) Entra ID
5 12 (3.52%) Power Automate
6 9 (2.64%) Dynamics 365
6 9 (2.64%) Microsoft Copilot
6 9 (2.64%) Power Platform
7 5 (1.47%) Mimecast
8 4 (1.17%) PowerApps
9 2 (0.59%) AWS
9 2 (0.59%) Google Workspace
10 1 (0.29%) Microsoft Purview
10 1 (0.29%) Nutanix
Communications & Networking
1 51 (14.96%) Firewall
2 37 (10.85%) VPN
3 34 (9.97%) DHCP
4 32 (9.38%) VoIP
5 28 (8.21%) DNS
6 22 (6.45%) LAN
6 22 (6.45%) WAN
7 21 (6.16%) VLAN
8 19 (5.57%) TCP/IP
9 15 (4.40%) Cisco IOS
10 14 (4.11%) Wireless
11 12 (3.52%) Wi-Fi
12 11 (3.23%) ADSL
13 6 (1.76%) Internet
14 4 (1.17%) Remote Desktop
14 4 (1.17%) SAN
15 2 (0.59%) Network Security
15 2 (0.59%) WebEx
16 1 (0.29%) PBX
Database & Business Intelligence
1 15 (4.40%) Amazon RDS
2 9 (2.64%) SQL Server
3 6 (1.76%) Power BI
4 5 (1.47%) SQL Server Integration Services
4 5 (1.47%) SQL Server Reporting Services
5 4 (1.17%) FileMaker
6 1 (0.29%) MySQL
6 1 (0.29%) Power Query
Development Applications
1 36 (10.56%) JIRA
General
1 137 (40.18%) Social Skills
2 98 (28.74%) Law
3 41 (12.02%) Telecoms
4 34 (9.97%) Legal
5 32 (9.38%) Analytical Skills
6 22 (6.45%) Pharmaceutical
7 19 (5.57%) Manufacturing
8 16 (4.69%) Finance
9 12 (3.52%) Organisational Skills
10 11 (3.23%) Retail
11 5 (1.47%) Inclusion and Diversity
12 4 (1.17%) Documentation Skills
13 2 (0.59%) Advertising
13 2 (0.59%) Aviation
14 1 (0.29%) Automotive
14 1 (0.29%) Banking
14 1 (0.29%) Financial Institution
14 1 (0.29%) Games
14 1 (0.29%) International Banking
14 1 (0.29%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.88%) .NET
2 2 (0.59%) CSS
2 2 (0.59%) HTML
2 2 (0.59%) LDAP
3 1 (0.29%) ASP.NET
3 1 (0.29%) EDI
3 1 (0.29%) LAMP
3 1 (0.29%) X-Windows
Miscellaneous
1 30 (8.80%) Video Conferencing
2 19 (5.57%) Driving Licence
3 14 (4.11%) EPoS
4 11 (3.23%) Onboarding
4 11 (3.23%) Self-Motivation
5 9 (2.64%) iPhone
6 8 (2.35%) FMCG
7 6 (1.76%) CCTV
8 4 (1.17%) iPad
8 4 (1.17%) Podcast
9 3 (0.88%) Biopharmaceutical
9 3 (0.88%) Hedge funds
10 2 (0.59%) Analytical Mindset
10 2 (0.59%) IVR
10 2 (0.59%) Life Science
10 2 (0.59%) Management Information System
10 2 (0.59%) Manufacturing Execution System
11 1 (0.29%) CMDB
11 1 (0.29%) Data Protection Act
11 1 (0.29%) Learning Management System
Operating Systems
1 202 (59.24%) Windows
2 74 (21.70%) Windows 10
2 74 (21.70%) Windows Server
3 31 (9.09%) Linux
4 18 (5.28%) Windows Server 2019
5 16 (4.69%) Mac OS X
6 14 (4.11%) Apple iOS
7 12 (3.52%) Windows Server 2016
8 9 (2.64%) Mac OS
9 7 (2.05%) Android
10 4 (1.17%) Windows Server 2012
Processes & Methodologies
1 83 (24.34%) ITIL
2 79 (23.17%) Problem-Solving
3 68 (19.94%) Customer Service
4 58 (17.01%) ITSM
5 39 (11.44%) Cybersecurity
6 34 (9.97%) Service Delivery
7 32 (9.38%) Incident Management
8 31 (9.09%) Agile
8 31 (9.09%) Root Cause Analysis
9 25 (7.33%) Document Management
10 23 (6.74%) ERP
11 21 (6.16%) Time Management
12 17 (4.99%) Change Management
13 16 (4.69%) Data Management
13 16 (4.69%) Inventory Management
14 15 (4.40%) Disaster Recovery
15 14 (4.11%) Mobile Device Management
16 12 (3.52%) CRM
16 12 (3.52%) Customer-Centricity
17 11 (3.23%) Project Delivery
Programming Languages
1 67 (19.65%) SQL
2 27 (7.92%) PowerShell
3 10 (2.93%) Python
4 5 (1.47%) C#
4 5 (1.47%) T-SQL
5 2 (0.59%) C-shell
5 2 (0.59%) JavaScript
5 2 (0.59%) Korn
5 2 (0.59%) Shell Script
6 1 (0.29%) PHP
6 1 (0.29%) VB
6 1 (0.29%) VB.NET
6 1 (0.29%) VBA
Qualifications
1 59 (17.30%) Degree
2 37 (10.85%) A+ Certification
3 17 (4.99%) Microsoft Certification
4 15 (4.40%) DBS Check
5 10 (2.93%) Network+ Certification
6 9 (2.64%) ITIL Certification
7 7 (2.05%) CCNP
7 7 (2.05%) Cisco Certification
7 7 (2.05%) Computer Science Degree
7 7 (2.05%) MCSA
8 6 (1.76%) ITIL Foundation Certificate
9 5 (1.47%) MCP
10 2 (0.59%) PhD
11 1 (0.29%) SC Cleared
11 1 (0.29%) Security Cleared
Quality Assurance & Compliance
1 55 (16.13%) SLA
2 5 (1.47%) Cyber Essentials
3 1 (0.29%) ISO 14001
3 1 (0.29%) ISO 9001
System Software
1 138 (40.47%) Active Directory
2 9 (2.64%) VMware Infrastructure
3 5 (1.47%) Firmware
3 5 (1.47%) Virtual Servers
4 3 (0.88%) Microsoft Virtual Server
4 3 (0.88%) Virtual Desktop
5 2 (0.59%) Hyper-V
6 1 (0.29%) Docker
6 1 (0.29%) Virtual Machines
6 1 (0.29%) XenApp
Systems Management
1 56 (16.42%) Microsoft Intune
2 17 (4.99%) SCCM
3 5 (1.47%) WSUS
4 3 (0.88%) Jamf Pro
5 2 (0.59%) Active Directory Federation Services
6 1 (0.29%) Kubernetes
6 1 (0.29%) vCenter Server
Vendors
1 179 (52.49%) Microsoft
2 20 (5.87%) Cisco
3 18 (5.28%) SAP
3 18 (5.28%) VMware
4 15 (4.40%) ServiceNow
5 14 (4.11%) Apple
6 12 (3.52%) Sage
7 9 (2.64%) iManage
7 9 (2.64%) Veeam
8 8 (2.35%) Citrix
8 8 (2.35%) Meraki
9 7 (2.05%) HP
9 7 (2.05%) MobileIron
10 6 (1.76%) Aruba
10 6 (1.76%) Fortinet
10 6 (1.76%) Riverbed
10 6 (1.76%) Trend Micro
11 4 (1.17%) Sophos
12 3 (0.88%) Aderant
12 3 (0.88%) Adobe