Period
to 24 November 2017

The median annual salary for an IT Support Analyst was £26,000 in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 481 472 563
Rank change year-on-year -9 +91 -45
Permanent jobs requiring an IT Support Analyst 984 1065 972
As % of all permanent IT jobs advertised in England 0.58% 0.60% 0.47%
As % of the Job Titles category 0.61% 0.62% 0.49%
Number of salaries quoted 829 994 913
England median annual salary £26,000 £27,000 £25,000
Median salary % change year-on-year -3.70% +8.00% -3.85%
10th Percentile £19,250 £19,500 £18,500
90th Percentile £38,750 £38,000 £36,000
UK median annual salary £26,000 £27,000 £25,000
% change year-on-year -3.70% +8.00% -3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161568 172325 198595
% of permanent IT jobs with a recognized job title 95.73% 96.50% 96.51%
Number of salaries quoted 130662 145385 166655
England median annual salary £50,000 £47,500 £46,500
Median salary % change year-on-year +5.26% +2.15% +3.33%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

IT Support Analyst
Job Vacancy Trend in England

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in England.

Salary trend for IT Support Analyst in England

IT Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing IT Support Analyst in England over the 6 months to 24 November 2017.

Salary histogram for IT Support Analyst in England

IT Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +39 382 £30,000 - 16
South East +40 264 £24,000 -11.11% 21
North of England -69 134 £23,500 -2.08% 11
Midlands +40 83 £22,500 -5.46% 9
Yorkshire -39 77 £22,000 -4.35% 1
East of England +15 64 £29,750 +26.60% 6
South West -1 57 £24,500 - 7
North West -33 57 £24,000 +5.49% 10
West Midlands +7 49 £23,000 -4.17% 6
East Midlands +48 34 £21,875 -4.89% 3
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring IT Support Analyst in the job title.

1 669 (67.99%) Windows
2 512 (52.03%) Active Directory
3 480 (48.78%) Microsoft
4 314 (31.91%) Microsoft Office
5 253 (25.71%) Windows Server
6 239 (24.29%) ITIL
7 238 (24.19%) Office 365
8 233 (23.68%) Windows 7
9 219 (22.26%) VMware
10 203 (20.63%) SQL
11 190 (19.31%) MS Exchange
12 180 (18.29%) Finance
13 139 (14.13%) Windows Server 2012
14 132 (13.41%) Asset Management
15 125 (12.70%) VMware Infrastructure
16 122 (12.40%) Degree
17 121 (12.30%) Windows 10
18 120 (12.20%) Citrix
19 106 (10.77%) Analytical Skills
20 105 (10.67%) DNS
21 101 (10.26%) Banking
22 99 (10.06%) Windows 8
23 98 (9.96%) Windows Server 2008
24 94 (9.55%) TCP/IP
25 92 (9.35%) DHCP
26 81 (8.23%) SharePoint
27 79 (8.03%) Microsoft Azure
28 77 (7.83%) Unix
29 73 (7.42%) Exchange Server 2010
30 72 (7.32%) Investment Banking

IT Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 190 (19.31%) MS Exchange
2 81 (8.23%) SharePoint
3 73 (7.42%) Exchange Server 2010
4 54 (5.49%) Skype for Business
5 47 (4.78%) IIS
6 28 (2.85%) Exchange Server 2013
7 21 (2.13%) Blackberry Enterprise Server
8 11 (1.12%) Exchange Server 2007
9 9 (0.91%) Exchange Server 2003
10 8 (0.81%) IBM Notes
11 3 (0.30%) WordPress
12 2 (0.20%) Adobe Experience Manager
12 2 (0.20%) Anypoint
12 2 (0.20%) Confluence
12 2 (0.20%) IBM Domino
12 2 (0.20%) SharePoint 2013
13 1 (0.10%) Apache
13 1 (0.10%) Apache Spark
13 1 (0.10%) JBoss
13 1 (0.10%) Tomcat
Applications
1 314 (31.91%) Microsoft Office
2 50 (5.08%) Microsoft Excel
3 24 (2.44%) Microsoft PowerPoint
4 8 (0.81%) Adobe Creative Suite
5 4 (0.41%) Adobe Captivate
5 4 (0.41%) AutoCAD
5 4 (0.41%) MS Visio
6 3 (0.30%) Maya
7 2 (0.20%) Revit
7 2 (0.20%) Spreadsheet
8 1 (0.10%) CINEMA 4D
8 1 (0.10%) Microsoft Project
8 1 (0.10%) Vectorworks
Business Applications
1 59 (6.00%) ION MarketView
2 17 (1.73%) Dynamics CRM
3 13 (1.32%) Eikon
4 4 (0.41%) Dynamics NAV
4 4 (0.41%) SAP CRM
5 2 (0.20%) Dynamics GP
5 2 (0.20%) Eloqua
5 2 (0.20%) SAP ERP
5 2 (0.20%) thinkFolio
6 1 (0.10%) Dynamics AX
6 1 (0.10%) LatentZero
6 1 (0.10%) Sage 200
6 1 (0.10%) SAP MM
6 1 (0.10%) Unit4 Business World
6 1 (0.10%) Visualfiles
Cloud Services
1 238 (24.19%) Office 365
2 79 (8.03%) Microsoft Azure
3 18 (1.83%) Mimecast
4 10 (1.02%) Amazon AWS
4 10 (1.02%) IaaS
5 9 (0.91%) PaaS
6 8 (0.81%) OneDrive
7 7 (0.71%) G Suite
8 2 (0.20%) Adobe Analytics
8 2 (0.20%) SaaS
9 1 (0.10%) Adobe Creative Cloud
9 1 (0.10%) Amazon EMR
9 1 (0.10%) Amazon Kinesis
9 1 (0.10%) Cloud Computing
Communications & Networking
1 105 (10.67%) DNS
2 94 (9.55%) TCP/IP
3 92 (9.35%) DHCP
4 71 (7.22%) LAN
5 70 (7.11%) Firewall
6 54 (5.49%) WAN
7 53 (5.39%) VPN
8 43 (4.37%) VoIP
9 39 (3.96%) Skype
10 28 (2.85%) Wireless
11 23 (2.34%) Remote Desktop
12 21 (2.13%) Internet
12 21 (2.13%) VLAN
13 18 (1.83%) Wi-Fi
14 15 (1.52%) SSL
15 14 (1.42%) SAN
16 13 (1.32%) PBX
17 10 (1.02%) Network Security
18 9 (0.91%) IP Telephony
19 7 (0.71%) WebEx
Database & Business Intelligence
1 70 (7.11%) SQL Server
2 16 (1.63%) Crystal Reports
3 6 (0.61%) MySQL
3 6 (0.61%) Oracle Database
4 3 (0.30%) Amazon Redshift
4 3 (0.30%) GIS
4 3 (0.30%) Oracle Reports
4 3 (0.30%) SQL Server 2008
5 2 (0.20%) Amazon RDS
5 2 (0.20%) Blockchain
5 2 (0.20%) MongoDB
5 2 (0.20%) Relational Database
5 2 (0.20%) SQL Server 2012
6 1 (0.10%) Apache Hive
6 1 (0.10%) Big Data
6 1 (0.10%) Hadoop
6 1 (0.10%) Impala
6 1 (0.10%) Power BI
6 1 (0.10%) Redis
6 1 (0.10%) SQL Server 2016
Development Applications
1 5 (0.51%) JIRA
2 2 (0.20%) FrontPage
2 2 (0.20%) Talend Open Studio
3 1 (0.10%) MSI
General
1 180 (18.29%) Finance
2 101 (10.26%) Banking
3 72 (7.32%) Investment Banking
4 67 (6.81%) Retail Banking
5 64 (6.50%) Front Office
6 40 (4.07%) Legal
6 40 (4.07%) Telecoms
7 39 (3.96%) Law
8 32 (3.25%) Retail
9 31 (3.15%) Games
10 22 (2.24%) Manufacturing
11 14 (1.42%) Marketing
12 13 (1.32%) Advertising
13 12 (1.22%) Back Office
14 8 (0.81%) German Language
15 6 (0.61%) Publishing
16 5 (0.51%) Mandarin Language
17 3 (0.30%) French Language
18 2 (0.20%) Dutch Language
18 2 (0.20%) Spanish Language
Libraries, Frameworks & Software Standards
1 12 (1.22%) HTML
2 11 (1.12%) .NET
3 6 (0.61%) FIX Protocol
3 6 (0.61%) XML
4 5 (0.51%) Web Services
5 4 (0.41%) jQuery
6 3 (0.30%) J2EE
6 3 (0.30%) ODBC
7 2 (0.20%) Ajax
7 2 (0.20%) ASP.NET
7 2 (0.20%) Middleware
7 2 (0.20%) Natural Language Processing
7 2 (0.20%) Silverlight
7 2 (0.20%) Software Packaging
8 1 (0.10%) AngularJS
8 1 (0.10%) COM
8 1 (0.10%) CSS
8 1 (0.10%) HTML5
8 1 (0.10%) scikit-learn
8 1 (0.10%) TensorFlow
Miscellaneous
1 106 (10.77%) Analytical Skills
2 61 (6.20%) Foreign Exchange (FX)
3 50 (5.08%) Computer Science
4 47 (4.78%) Blackberry
5 35 (3.56%) Driving Licence
6 32 (3.25%) iPad
7 28 (2.85%) iPhone
8 27 (2.74%) Hedge funds
9 24 (2.44%) Video Conferencing
10 21 (2.13%) Smartphone
11 13 (1.32%) Data Centre
12 12 (1.22%) RSA SecurID
13 9 (0.91%) Management Information System
13 9 (0.91%) PDA
14 8 (0.81%) Equities
15 7 (0.71%) Replication
16 5 (0.51%) Apple TV
16 5 (0.51%) BYOD
16 5 (0.51%) e-Learning
16 5 (0.51%) Enterprise Storage
Operating Systems
1 669 (67.99%) Windows
2 253 (25.71%) Windows Server
3 233 (23.68%) Windows 7
4 139 (14.13%) Windows Server 2012
5 121 (12.30%) Windows 10
6 99 (10.06%) Windows 8
7 98 (9.96%) Windows Server 2008
8 77 (7.83%) Unix
9 59 (6.00%) Linux
10 38 (3.86%) Windows Server 2003
11 35 (3.56%) Android
12 27 (2.74%) Apple iOS
13 26 (2.64%) Mac OS X
13 26 (2.64%) Windows XP
14 16 (1.63%) Red Hat Enterprise Linux
15 14 (1.42%) Windows Phone
16 12 (1.22%) Mac OS
17 5 (0.51%) Windows Vista
18 4 (0.41%) Windows 2000 Server
19 2 (0.20%) Windows Mobile
Processes & Methodologies
1 239 (24.29%) ITIL
2 132 (13.41%) Asset Management
3 71 (7.22%) Wealth Management
4 65 (6.61%) Process Improvement
5 55 (5.59%) CRM
6 47 (4.78%) Document Management
7 43 (4.37%) Service Delivery
8 39 (3.96%) Time Management
9 38 (3.86%) Disaster Recovery
10 37 (3.76%) Service Management
11 31 (3.15%) Incident Management
12 28 (2.85%) Problem Management
13 24 (2.44%) Virtual Infrastructure
14 23 (2.34%) ERP
15 21 (2.13%) ITSM
16 20 (2.03%) Workflow
17 16 (1.63%) Software Deployment
18 15 (1.52%) Change Management
18 15 (1.52%) Continuous Improvement
18 15 (1.52%) Mentoring
Programming Languages
1 203 (20.63%) SQL
2 23 (2.34%) PowerShell
3 10 (1.02%) Java
4 9 (0.91%) C
5 7 (0.71%) C#
5 7 (0.71%) JavaScript
6 6 (0.61%) T-SQL
6 6 (0.61%) VB
7 5 (0.51%) PL/SQL
7 5 (0.51%) VBA
8 4 (0.41%) Bash Shell
9 3 (0.30%) Perl
9 3 (0.30%) Python
9 3 (0.30%) VBScript
10 2 (0.20%) C++
10 2 (0.20%) Delphi
11 1 (0.10%) PHP
11 1 (0.10%) Shell Script
11 1 (0.10%) Tcl
11 1 (0.10%) VB.NET
Qualifications
1 122 (12.40%) Degree
2 57 (5.79%) Microsoft Certification
3 44 (4.47%) MCP
4 37 (3.76%) A+ Certification
5 34 (3.46%) MCSE
6 33 (3.35%) Computer Science Degree
7 30 (3.05%) Cisco Certification
8 27 (2.74%) CCNA
9 26 (2.64%) MCSA
10 19 (1.93%) ITIL Certification
11 10 (1.02%) CCNP
12 9 (0.91%) MCITP
13 8 (0.81%) DBS Check
14 4 (0.41%) MCTS
14 4 (0.41%) Network+ Certification
14 4 (0.41%) Numerate Degree
14 4 (0.41%) Security Cleared
15 3 (0.30%) HNC
15 3 (0.30%) MCDST
15 3 (0.30%) NVQ Level 3
Quality Assurance & Compliance
1 58 (5.89%) SLA
2 12 (1.22%) ISO/IEC 27001
3 6 (0.61%) QA
4 4 (0.41%) BS25999
4 4 (0.41%) COBIT
4 4 (0.41%) ISO/IEC 20000
4 4 (0.41%) PCI DSS
5 3 (0.30%) Sarbanes-Oxley
6 2 (0.20%) GDPR
7 1 (0.10%) JSP 440
7 1 (0.10%) PMO
System Software
1 512 (52.03%) Active Directory
2 125 (12.70%) VMware Infrastructure
3 51 (5.18%) Hyper-V
4 30 (3.05%) vSphere
5 21 (2.13%) VMware ESXi
6 16 (1.63%) Virtual Machines
7 12 (1.22%) Terminal Services
7 12 (1.22%) XenApp
8 7 (0.71%) Virtual Servers
9 6 (0.61%) Microsoft Virtual Server
10 5 (0.51%) Virtual Desktop
11 3 (0.30%) VMware Workstation
12 1 (0.10%) Firmware
12 1 (0.10%) KVM
12 1 (0.10%) Microsoft App-V
Systems Management
1 66 (6.71%) SCCM
2 25 (2.54%) WSUS
3 14 (1.42%) vCenter Server
4 6 (0.61%) SCOM
5 5 (0.51%) Backup Exec
6 4 (0.41%) Norton AntiVirus
7 3 (0.30%) SCVMM
7 3 (0.30%) Symantec Endpoint Protection
8 2 (0.20%) Jamf Pro
8 2 (0.20%) Microsoft Intune
9 1 (0.10%) DameWare
9 1 (0.10%) SCOrch
9 1 (0.10%) Systems Management Server (SMS)
Vendors
1 480 (48.78%) Microsoft
2 219 (22.26%) VMware
3 120 (12.20%) Citrix
4 69 (7.01%) Cisco
5 60 (6.10%) ION Trading
6 38 (3.86%) Apple
7 30 (3.05%) iManage
8 27 (2.74%) Bloomberg
9 26 (2.64%) Oracle
10 23 (2.34%) Dell
10 23 (2.34%) HP
11 22 (2.24%) Adobe
12 19 (1.93%) Veeam
13 18 (1.83%) Sophos
14 16 (1.63%) Google
14 16 (1.63%) Red Hat
15 15 (1.52%) Avaya
16 14 (1.42%) FactSet
17 13 (1.32%) Remedy
18 12 (1.22%) McAfee