IT Support Analyst Jobs in England

IT Support Analyst
UK > England

The median IT Support Analyst salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 20 September 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 Sep 2024
Same period 2023 Same period 2022
Rank 456 448 648
Rank change year-on-year -8 +200 +18
Permanent jobs requiring an IT Support Analyst 330 322 531
As % of all permanent jobs advertised in England 0.46% 0.57% 0.41%
As % of the Job Titles category 0.48% 0.61% 0.43%
Number of salaries quoted 205 301 473
10th Percentile £23,925 £23,000 £22,500
25th Percentile £26,250 £26,250 £24,500
Median annual salary (50th Percentile) £32,500 £32,500 £30,000
Median % change year-on-year - +8.33% +5.26%
75th Percentile £37,000 £37,500 £37,850
90th Percentile £46,500 £42,500 £49,750
UK median annual salary £32,500 £32,000 £30,000
% change year-on-year +1.56% +6.67% +5.26%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 69,088 53,050 124,485
% of permanent jobs with a recognized job title 95.38% 94.36% 95.61%
Number of salaries quoted 39,631 39,423 73,022
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £45,000 £44,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +4.35%
75th Percentile £75,000 £80,000 £80,000
90th Percentile £93,750 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

IT Support Analyst
Job Vacancy Trend in England

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support Analyst in England.

Salary trend for IT Support Analyst in England

IT Support Analyst
Salary Histogram in England

Salary distribution for jobs citing IT Support Analyst in England over the 6 months to 20 September 2024.

Salary histogram for IT Support Analyst in England

IT Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 20 September 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -30 99 £37,500 +2.74% 21
South West +48 71 £31,750 +13.39% 7
South East -6 61 £32,500 +18.18% 7
North of England -3 43 £30,500 +3.39% 9
Midlands -19 41 £29,000 +8.41% 7
North West -5 31 £29,000 +3.57% 7
West Midlands -12 26 £32,500 +20.37% 3
East Midlands -33 15 £25,000 -4.76% 4
East of England -37 15 £29,000 +14.85% 6
Yorkshire +3 12 £32,500 - 2
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 September 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support Analyst in the job title.

1 195 (59.09%) Windows
2 183 (55.45%) Microsoft
3 169 (51.21%) Microsoft 365
4 125 (37.88%) Social Skills
5 121 (36.67%) Active Directory
6 102 (30.91%) Windows 10
7 98 (29.70%) Customer Service
8 97 (29.39%) Microsoft Office
9 81 (24.55%) Problem-Solving
10 63 (19.09%) ITIL
10 63 (19.09%) Azure
11 56 (16.97%) SharePoint
12 45 (13.64%) Microsoft Intune
13 44 (13.33%) Entra ID
14 43 (13.03%) Windows Server
15 42 (12.73%) Degree
16 39 (11.82%) Microsoft Exchange
17 38 (11.52%) Cisco
18 34 (10.30%) Analytical Skills
19 32 (9.70%) ITSM
19 32 (9.70%) Finance
20 31 (9.39%) SLA
21 30 (9.09%) Cybersecurity
22 29 (8.79%) Firewall
22 29 (8.79%) VMware
23 28 (8.48%) WAN
24 27 (8.18%) Wi-Fi
24 27 (8.18%) Law
25 26 (7.88%) SCCM
26 25 (7.58%) DHCP

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (16.97%) SharePoint
2 39 (11.82%) Microsoft Exchange
3 1 (0.30%) Apache
3 1 (0.30%) IIS
3 1 (0.30%) SharePoint 2013
3 1 (0.30%) Tomcat
Applications
1 97 (29.39%) Microsoft Office
2 9 (2.73%) Microsoft Excel
3 7 (2.12%) Microsoft PowerPoint
4 1 (0.30%) Adobe Creative Suite
Business Applications
1 4 (1.21%) Infor CloudSuite Industrial (formerly SyteLine)
2 3 (0.91%) Carpe Diem
3 2 (0.61%) Remedy ITSM
Cloud Services
1 169 (51.21%) Microsoft 365
2 63 (19.09%) Azure
3 44 (13.33%) Entra ID
4 20 (6.06%) OneDrive
5 9 (2.73%) Mimecast
6 8 (2.42%) AWS
7 7 (2.12%) Google Workspace
8 5 (1.52%) Power Platform
9 3 (0.91%) Power Automate
9 3 (0.91%) PowerApps
10 2 (0.61%) Dynamics 365
10 2 (0.61%) WhatsApp
11 1 (0.30%) Dropbox
11 1 (0.30%) Google Drive
Communications & Networking
1 29 (8.79%) Firewall
2 28 (8.48%) WAN
3 27 (8.18%) Wi-Fi
4 25 (7.58%) DHCP
4 25 (7.58%) DNS
5 23 (6.97%) LAN
6 22 (6.67%) VPN
7 18 (5.45%) TCP/IP
8 14 (4.24%) Internet
9 8 (2.42%) VoIP
10 7 (2.12%) WLAN
11 5 (1.52%) Softphone
12 4 (1.21%) ADSL
12 4 (1.21%) NAS
12 4 (1.21%) Network Security
13 3 (0.91%) Intranet
13 3 (0.91%) Remote Desktop
13 3 (0.91%) SD-WAN
13 3 (0.91%) Skype
13 3 (0.91%) VLAN
Database & Business Intelligence
1 14 (4.24%) SQL Server
2 8 (2.42%) MySQL
3 6 (1.82%) SQL Server Reporting Services
4 2 (0.61%) Power BI
Development Applications
1 1 (0.30%) Jenkins
General
1 125 (37.88%) Social Skills
2 34 (10.30%) Analytical Skills
3 32 (9.70%) Finance
4 27 (8.18%) Law
5 20 (6.06%) Telecoms
6 15 (4.55%) Legal
6 15 (4.55%) Manufacturing
7 6 (1.82%) Inclusion and Diversity
8 5 (1.52%) Automotive
8 5 (1.52%) French Language
8 5 (1.52%) Pharmaceutical
9 4 (1.21%) Banking
9 4 (1.21%) Japanese Language
9 4 (1.21%) Marketing
9 4 (1.21%) Organisational Skills
10 3 (0.91%) Documentation Skills
10 3 (0.91%) Retail
11 2 (0.61%) Agriculture
11 2 (0.61%) Police
12 1 (0.30%) Public Sector
Libraries, Frameworks & Software Standards
1 7 (2.12%) HTML
2 4 (1.21%) .NET
3 3 (0.91%) CSS
4 1 (0.30%) LAMP
4 1 (0.30%) Web Services
Miscellaneous
1 24 (7.27%) Video Conferencing
2 17 (5.15%) Self-Motivation
3 13 (3.94%) Driving Licence
4 6 (1.82%) CMDB
4 6 (1.82%) Replication
5 5 (1.52%) EPoS
6 4 (1.21%) Cybercrime
6 4 (1.21%) iPhone
6 4 (1.21%) Life Science
7 3 (0.91%) Management Information System
8 2 (0.61%) Blackberry
8 2 (0.61%) Educational Technology
8 2 (0.61%) IoT
8 2 (0.61%) iPad
8 2 (0.61%) Robotics
8 2 (0.61%) Smartphone
9 1 (0.30%) Data Centre
9 1 (0.30%) Onboarding
9 1 (0.30%) Operational Technology
9 1 (0.30%) Team-Oriented Environment
Operating Systems
1 195 (59.09%) Windows
2 102 (30.91%) Windows 10
3 43 (13.03%) Windows Server
4 18 (5.45%) Linux
4 18 (5.45%) Windows Server 2019
5 15 (4.55%) Mac OS
6 13 (3.94%) Apple iOS
7 12 (3.64%) Android
8 9 (2.73%) Windows 7
9 6 (1.82%) Windows Server 2016
10 5 (1.52%) Windows 8
11 2 (0.61%) Mac OS X
11 2 (0.61%) Windows Server 2008
11 2 (0.61%) Windows Server 2012
Processes & Methodologies
1 98 (29.70%) Customer Service
2 81 (24.55%) Problem-Solving
3 63 (19.09%) ITIL
4 32 (9.70%) ITSM
5 30 (9.09%) Cybersecurity
6 21 (6.36%) Asset Management
6 21 (6.36%) Service Management
7 20 (6.06%) Incident Management
8 19 (5.76%) Problem Management
9 18 (5.45%) Computer Science
10 14 (4.24%) Continuous Improvement
10 14 (4.24%) Customer-Centricity
11 11 (3.33%) Mobile Device Management
11 11 (3.33%) Service Delivery
12 9 (2.73%) Configuration Management
12 9 (2.73%) Document Management
12 9 (2.73%) Project Management
13 8 (2.42%) Agile
13 8 (2.42%) Change Management
13 8 (2.42%) Root Cause Analysis
Programming Languages
1 12 (3.64%) SQL
2 8 (2.42%) PowerShell
3 5 (1.52%) C#
3 5 (1.52%) PHP
4 4 (1.21%) Java
5 3 (0.91%) JavaScript
6 1 (0.30%) Bash
Qualifications
1 42 (12.73%) Degree
2 15 (4.55%) A+ Certification
3 13 (3.94%) Security Cleared
4 12 (3.64%) Microsoft Certification
5 10 (3.03%) DBS Check
6 9 (2.73%) SC Cleared
7 8 (2.42%) ITIL Foundation Certificate
8 6 (1.82%) MCITP
9 4 (1.21%) ITIL Certification
10 3 (0.91%) MCP
11 2 (0.61%) Computer Science Degree
12 1 (0.30%) CompTIA Security+
12 1 (0.30%) DV Cleared
12 1 (0.30%) MCSE
12 1 (0.30%) Network+ Certification
Quality Assurance & Compliance
1 31 (9.39%) SLA
2 6 (1.82%) Cyber Essentials
3 3 (0.91%) GDPR
4 1 (0.30%) Accessibility
System Software
1 121 (36.67%) Active Directory
2 17 (5.15%) VMware Infrastructure
3 9 (2.73%) Hyper-V
4 5 (1.52%) Microsoft Virtual Server
4 5 (1.52%) Virtual Servers
5 3 (0.91%) Virtual Desktop
6 2 (0.61%) VMware ESXi
7 1 (0.30%) Docker
7 1 (0.30%) XenApp
7 1 (0.30%) XenDesktop
Systems Management
1 45 (13.64%) Microsoft Intune
2 26 (7.88%) SCCM
3 12 (3.64%) Jamf Pro
4 6 (1.82%) PaperCut
5 3 (0.91%) AirWatch
5 3 (0.91%) Single Sign-On
6 2 (0.61%) WSUS
7 1 (0.30%) Kubernetes
7 1 (0.30%) Systems Management Server (SMS)
Vendors
1 183 (55.45%) Microsoft
2 38 (11.52%) Cisco
3 29 (8.79%) VMware
4 23 (6.97%) Citrix
5 15 (4.55%) Apple
6 14 (4.24%) Meraki
7 10 (3.03%) iManage
7 10 (3.03%) ServiceNow
8 9 (2.73%) HP
8 9 (2.73%) SAP
9 7 (2.12%) Canon
10 6 (1.82%) BT
10 6 (1.82%) Veeam
11 4 (1.21%) Baan
11 4 (1.21%) Bloomberg
11 4 (1.21%) Google
11 4 (1.21%) Sophos
12 3 (0.91%) Aruba
12 3 (0.91%) Remedy
12 3 (0.91%) Synology