Period
to 17 November 2017

The median annual salary for an IT Support Analyst was £22,750 in advertised job vacancies in the West Midlands during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
England > West Midlands
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 273 280 278
Rank change year-on-year +7 -2 -13
Permanent jobs requiring an IT Support Analyst 51 60 53
As % of all permanent IT jobs advertised in the West Midlands 0.50% 0.52% 0.48%
As % of the Job Titles category 0.52% 0.54% 0.50%
Number of salaries quoted 48 53 43
West Midlands median annual salary £22,750 £24,000 £25,000
Median salary % change year-on-year -5.21% -4.00% +6.52%
10th Percentile £18,750 £19,000 £19,250
90th Percentile £33,750 £31,500 £33,450
England median annual salary £26,000 £27,000 £25,000
% change year-on-year -3.70% +8.00% -3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9806 11125 10631
% of permanent IT jobs with a recognized job title 96.38% 96.20% 96.56%
Number of salaries quoted 8079 8819 8837
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

IT Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in the West Midlands.

Salary trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing IT Support Analyst in the West Midlands over the 6 months to 17 November 2017.

Salary histogram for IT Support Analyst in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +20 16 £21,875 +9.38%
Birmingham +8 8 £24,000 -7.69% 1
Worcestershire -4 8 £21,250 -7.61%
Solihull +3 7 £25,500 -19.05%
Coventry +11 4 £22,500 - 1
Warwickshire +2 3 £29,250 -11.36% 1
Shropshire - 2 £24,500 -
Wednesbury - 1 £20,000 -
Wolverhampton - 1 £25,000 -
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 November 2017, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 27 (52.94%) Windows
2 26 (50.98%) Microsoft
3 16 (31.37%) Active Directory
4 14 (27.45%) VMware
5 13 (25.49%) Citrix
5 13 (25.49%) SLA
5 13 (25.49%) VMware Infrastructure
6 11 (21.57%) SQL
7 10 (19.61%) Microsoft Office
8 8 (15.69%) Linux
8 8 (15.69%) Windows 7
8 8 (15.69%) Continuous Improvement
8 8 (15.69%) Windows Server
8 8 (15.69%) Proactive Monitoring
9 7 (13.73%) Firewall
9 7 (13.73%) ITIL
10 6 (11.76%) MS Exchange
10 6 (11.76%) SQL Server
10 6 (11.76%) Hyper-V
10 6 (11.76%) Windows 10
11 5 (9.80%) Degree
11 5 (9.80%) LAN
11 5 (9.80%) WAN
11 5 (9.80%) Oracle
11 5 (9.80%) Internet
12 4 (7.84%) NetApp
12 4 (7.84%) Dell
12 4 (7.84%) Microsoft Excel
12 4 (7.84%) CRM
12 4 (7.84%) Retail

IT Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (11.76%) MS Exchange
2 1 (1.96%) Drupal
2 1 (1.96%) Exchange Server 2013
2 1 (1.96%) SharePoint
2 1 (1.96%) Skype for Business
Applications
1 10 (19.61%) Microsoft Office
2 4 (7.84%) Microsoft Excel
Business Applications
1 1 (1.96%) Dynamics CRM
1 1 (1.96%) Unit4 Business World
Cloud Services
1 4 (7.84%) Office 365
2 3 (5.88%) Amazon AWS
3 2 (3.92%) Microsoft Azure
Communications & Networking
1 7 (13.73%) Firewall
2 5 (9.80%) Internet
2 5 (9.80%) LAN
2 5 (9.80%) WAN
3 3 (5.88%) DHCP
3 3 (5.88%) DNS
3 3 (5.88%) TCP/IP
4 2 (3.92%) VPN
5 1 (1.96%) SAN
5 1 (1.96%) Skype
5 1 (1.96%) Unified Communications
5 1 (1.96%) VLAN
Database & Business Intelligence
1 6 (11.76%) SQL Server
2 4 (7.84%) Oracle Database
3 3 (5.88%) MongoDB
4 1 (1.96%) Crystal Reports
4 1 (1.96%) MySQL
General
1 4 (7.84%) Retail
2 3 (5.88%) Finance
2 3 (5.88%) Manufacturing
3 2 (3.92%) Advertising
3 2 (3.92%) Telecoms
4 1 (1.96%) Automotive
Libraries, Frameworks & Software Standards
1 3 (5.88%) Web Services
2 2 (3.92%) .NET
2 2 (3.92%) HTML
3 1 (1.96%) AngularJS
3 1 (1.96%) CSS
3 1 (1.96%) HTML5
3 1 (1.96%) jQuery
3 1 (1.96%) XML
Miscellaneous
1 4 (7.84%) Enterprise Storage
2 2 (3.92%) Computer Science
2 2 (3.92%) iPad
3 1 (1.96%) Analytical Skills
3 1 (1.96%) PKI
3 1 (1.96%) Smartphone
3 1 (1.96%) Video Conferencing
3 1 (1.96%) Wiki
Operating Systems
1 27 (52.94%) Windows
2 8 (15.69%) Linux
2 8 (15.69%) Windows 7
2 8 (15.69%) Windows Server
3 6 (11.76%) Windows 10
4 3 (5.88%) Windows 8
4 3 (5.88%) Windows Server 2003
4 3 (5.88%) Windows Server 2008
4 3 (5.88%) Windows Server 2012
5 2 (3.92%) Mac OS
Processes & Methodologies
1 8 (15.69%) Continuous Improvement
1 8 (15.69%) Proactive Monitoring
2 7 (13.73%) ITIL
3 4 (7.84%) CRM
4 2 (3.92%) Project Management
4 2 (3.92%) Service Delivery
5 1 (1.96%) Agile Software Development
5 1 (1.96%) Continuous Integration
5 1 (1.96%) ERP
5 1 (1.96%) Informatics
5 1 (1.96%) Information Security
5 1 (1.96%) ITSM
5 1 (1.96%) Logistics
5 1 (1.96%) Patch Management
5 1 (1.96%) Process Improvement
5 1 (1.96%) Process Management
5 1 (1.96%) Scrum
5 1 (1.96%) Service Management
5 1 (1.96%) Technical Architecture
5 1 (1.96%) Time Management
Programming Languages
1 11 (21.57%) SQL
2 3 (5.88%) Bash Shell
3 2 (3.92%) C#
4 1 (1.96%) JavaScript
4 1 (1.96%) PHP
4 1 (1.96%) PL/SQL
Qualifications
1 5 (9.80%) Degree
2 2 (3.92%) Computer Science Degree
3 1 (1.96%) ITIL Certification
3 1 (1.96%) MCITP
3 1 (1.96%) Microsoft Certification
Quality Assurance & Compliance
1 13 (25.49%) SLA
2 4 (7.84%) BS25999
2 4 (7.84%) ISO/IEC 20000
2 4 (7.84%) ISO/IEC 27001
System Software
1 16 (31.37%) Active Directory
2 13 (25.49%) VMware Infrastructure
3 6 (11.76%) Hyper-V
4 3 (5.88%) VMware Workstation
5 1 (1.96%) Virtual Machines
5 1 (1.96%) XenApp
Systems Management
1 1 (1.96%) Backup Exec
1 1 (1.96%) SCOM
1 1 (1.96%) SCOrch
1 1 (1.96%) WSUS
Vendors
1 26 (50.98%) Microsoft
2 14 (27.45%) VMware
3 13 (25.49%) Citrix
4 5 (9.80%) Oracle
5 4 (7.84%) Dell
5 4 (7.84%) EqualLogic
5 4 (7.84%) NetApp
6 3 (5.88%) IBM
7 1 (1.96%) Google
7 1 (1.96%) HP
7 1 (1.96%) Symantec
7 1 (1.96%) Veeam