IT Support Analyst Jobs in the West Midlands

IT Support Analyst
England > West Midlands

The median IT Support Analyst salary in the West Midlands is £28,500 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 175 212 243
Rank change year-on-year +37 +31 -1
Permanent jobs requiring an IT Support Analyst 25 38 29
As % of all permanent jobs advertised in the West Midlands 0.56% 0.52% 0.44%
As % of the Job Titles category 0.63% 0.56% 0.48%
Number of salaries quoted 23 24 24
10th Percentile £25,050 £22,250 £23,568
25th Percentile £27,125 £24,875 £25,000
Median annual salary (50th Percentile) £28,500 £27,750 £27,500
Median % change year-on-year +2.70% +0.91% +3.77%
75th Percentile £30,000 £35,000 £31,500
90th Percentile £39,800 £36,651 £35,025
England median annual salary £32,500 £31,500 £31,000
% change year-on-year +3.17% +1.61% +8.77%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 3,992 6,812 5,981
% of permanent jobs with a recognized job title 89.37% 94.09% 89.97%
Number of salaries quoted 1,797 5,151 3,348
10th Percentile £28,822 £26,250 £29,750
25th Percentile £36,250 £35,000 £38,966
Median annual salary (50th Percentile) £52,500 £50,000 £52,500
Median % change year-on-year +5.00% -4.76% +5.00%
75th Percentile £65,000 £63,250 £67,500
90th Percentile £78,000 £77,500 £78,750
England median annual salary £57,500 £53,773 £60,567
% change year-on-year +6.93% -11.22% +0.95%

IT Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support Analyst in the West Midlands.

Salary trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Analyst in the West Midlands over the 6 months to 1 May 2025.

Salary histogram for IT Support Analyst in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +19 8 £28,000 +7.69% 2
Shropshire - 5 £28,500 -
Dudley - 4 £30,000 -
Warwickshire -24 2 £25,000 -
Coventry - 2 £27,000 -
Worcestershire +21 1 £25,500 -23.88%
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 1 May 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 20 (80.00%) Microsoft 365
2 14 (56.00%) Social Skills
2 14 (56.00%) Microsoft
2 14 (56.00%) Active Directory
3 12 (48.00%) Windows
3 12 (48.00%) SharePoint
4 10 (40.00%) Microsoft Office
5 9 (36.00%) DHCP
5 9 (36.00%) TCP/IP
5 9 (36.00%) Customer Service
6 8 (32.00%) Microsoft Exchange
7 7 (28.00%) Power Automate
7 7 (28.00%) Windows Server
7 7 (28.00%) Analytical Skills
8 6 (24.00%) Azure
8 6 (24.00%) Driving Licence
9 5 (20.00%) Apple iOS
9 5 (20.00%) Continuous Improvement
9 5 (20.00%) Dynamics NAV
9 5 (20.00%) Degree
9 5 (20.00%) SAP ERP
9 5 (20.00%) SLA
9 5 (20.00%) Mac OS
9 5 (20.00%) LAN
9 5 (20.00%) WAN
9 5 (20.00%) ERP
9 5 (20.00%) SAP
9 5 (20.00%) ITIL
9 5 (20.00%) VPN
9 5 (20.00%) ITIL Certification

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (48.00%) SharePoint
2 8 (32.00%) Microsoft Exchange
Applications
1 10 (40.00%) Microsoft Office
Business Applications
1 5 (20.00%) Dynamics NAV
1 5 (20.00%) SAP ERP
Cloud Services
1 20 (80.00%) Microsoft 365
2 7 (28.00%) Power Automate
3 6 (24.00%) Azure
4 4 (16.00%) Entra ID
5 3 (12.00%) OneDrive
5 3 (12.00%) Power Platform
5 3 (12.00%) PowerApps
Communications & Networking
1 9 (36.00%) DHCP
1 9 (36.00%) TCP/IP
2 5 (20.00%) Firewall
2 5 (20.00%) LAN
2 5 (20.00%) VPN
2 5 (20.00%) WAN
3 4 (16.00%) DNS
4 3 (12.00%) Wi-Fi
5 2 (8.00%) Remote Desktop
6 1 (4.00%) Internet
Development Applications
1 4 (16.00%) JIRA
General
1 14 (56.00%) Social Skills
2 7 (28.00%) Analytical Skills
3 5 (20.00%) Telecoms
4 2 (8.00%) Finance
4 2 (8.00%) Organisational Skills
4 2 (8.00%) Retail
Miscellaneous
1 6 (24.00%) Driving Licence
Operating Systems
1 12 (48.00%) Windows
2 7 (28.00%) Windows Server
3 5 (20.00%) Apple iOS
3 5 (20.00%) Mac OS
4 1 (4.00%) Windows 10
Processes & Methodologies
1 9 (36.00%) Customer Service
2 5 (20.00%) Change Management
2 5 (20.00%) Continuous Improvement
2 5 (20.00%) Data Security
2 5 (20.00%) ERP
2 5 (20.00%) ITIL
3 4 (16.00%) Coaching
3 4 (16.00%) Mentoring
3 4 (16.00%) Problem-Solving
3 4 (16.00%) Workload Management
4 3 (12.00%) Data Loss Prevention
4 3 (12.00%) Supplier Relationship Management
5 2 (8.00%) Asset Management
5 2 (8.00%) Decision-Making
5 2 (8.00%) Service Delivery
6 1 (4.00%) Logistics
Programming Languages
1 2 (8.00%) SQL
1 2 (8.00%) VB
Qualifications
1 5 (20.00%) Degree
1 5 (20.00%) ITIL Certification
Quality Assurance & Compliance
1 5 (20.00%) SLA
System Software
1 14 (56.00%) Active Directory
Vendors
1 14 (56.00%) Microsoft
2 5 (20.00%) Apple
2 5 (20.00%) SAP