Period
to 21 June 2018

The median annual salary for an IT Support Analyst was £25,250 in advertised job vacancies in the West Midlands during the 6 months to 21 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
England > West Midlands
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 240 281 290
Rank change year-on-year +41 +9 +9
Permanent jobs requiring an IT Support Analyst 78 48 56
As % of all permanent IT jobs advertised in the West Midlands 0.83% 0.49% 0.45%
As % of the Job Titles category 0.86% 0.51% 0.47%
Number of salaries quoted 78 44 44
West Midlands median annual salary £25,250 £23,750 £26,000
Median salary % change year-on-year +6.32% -8.65% +4.00%
10th Percentile £18,750 £19,000 £18,500
90th Percentile £33,750 £33,675 £33,750
England median annual salary £25,000 £26,000 £26,500
% change year-on-year -3.85% -1.89% +3.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9,102 9,482 11,880
% of permanent IT jobs with a recognized job title 96.28% 96.93% 96.37%
Number of salaries quoted 7,075 7,923 9,511
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,000 £24,750 £23,750
90th Percentile £65,000 £61,250 £63,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in the West Midlands.

Salary trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing IT Support Analyst in the West Midlands over the 6 months to 21 June 2018.

Salary histogram for IT Support Analyst in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +5 17 £23,500 -14.55% 3
Staffordshire +6 12 £19,500 -8.24%
Warwickshire +20 10 £27,250 +6.86% 1
Coventry -4 9 £25,000 +11.11%
Worcestershire +25 8 £24,000 +17.07%
Shropshire +24 5 £27,500 -
Solihull +3 4 £26,250 +2.94%
Sutton Coldfield - 3 £19,500 -
Wolverhampton - 3 £26,000 -
Walsall - 2 £23,000 -
Herefordshire - 1 - -
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 21 June 2018, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 44 (56.41%) Windows
2 31 (39.74%) Microsoft
3 28 (35.90%) Active Directory
4 24 (30.77%) Microsoft Office
5 22 (28.21%) SQL
6 19 (24.36%) Office 365
7 18 (23.08%) Manufacturing
8 15 (19.23%) ITIL
9 13 (16.67%) Windows 7
9 13 (16.67%) Windows Server
10 12 (15.38%) Windows Server 2012
10 12 (15.38%) Windows 10
10 12 (15.38%) MS Exchange
11 11 (14.10%) Problem-Solving
12 10 (12.82%) SLA
12 10 (12.82%) Finance
13 9 (11.54%) Crystal Reports
14 8 (10.26%) C#
14 8 (10.26%) TCP/IP
14 8 (10.26%) Driving Licence
15 7 (8.97%) Hyper-V
15 7 (8.97%) VMware
15 7 (8.97%) Retail
15 7 (8.97%) ERP
15 7 (8.97%) SQL Server
16 6 (7.69%) VMware Infrastructure
16 6 (7.69%) Windows 8
17 5 (6.41%) Windows Server 2008
17 5 (6.41%) SQL Server Reporting Services
17 5 (6.41%) SAP

IT Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (15.38%) MS Exchange
2 4 (5.13%) SharePoint
3 2 (2.56%) CMS
3 2 (2.56%) Exchange Server 2013
4 1 (1.28%) Drupal
4 1 (1.28%) Exchange Server 2010
Applications
1 24 (30.77%) Microsoft Office
2 4 (5.13%) Microsoft Excel
3 1 (1.28%) Microsoft PowerPoint
3 1 (1.28%) Spreadsheet
Business Applications
1 4 (5.13%) Infor CloudSuite Industrial (formerly SyteLine)
1 4 (5.13%) Infor M3
1 4 (5.13%) NetSuite
2 2 (2.56%) Remedy ITSM
Cloud Services
1 19 (24.36%) Office 365
2 2 (2.56%) Dropbox
Communications & Networking
1 8 (10.26%) TCP/IP
2 5 (6.41%) LAN
3 3 (3.85%) DHCP
3 3 (3.85%) DNS
3 3 (3.85%) VLAN
3 3 (3.85%) WAN
4 2 (2.56%) Firewall
4 2 (2.56%) Internet
4 2 (2.56%) Skype
5 1 (1.28%) VPN
Database & Business Intelligence
1 9 (11.54%) Crystal Reports
2 7 (8.97%) SQL Server
3 5 (6.41%) SQL Server Reporting Services
4 4 (5.13%) Oracle Reports
5 1 (1.28%) MySQL
General
1 18 (23.08%) Manufacturing
2 10 (12.82%) Finance
3 7 (8.97%) Retail
4 4 (5.13%) Back Office
5 2 (2.56%) Automotive
5 2 (2.56%) Marketing
6 1 (1.28%) Publishing
Libraries, Frameworks & Software Standards
1 3 (3.85%) HTML
1 3 (3.85%) WSH
2 2 (2.56%) CSS
2 2 (2.56%) XML
3 1 (1.28%) .NET
3 1 (1.28%) EDI
Miscellaneous
1 8 (10.26%) Driving Licence
2 4 (5.13%) Analytical Skills
3 3 (3.85%) Clustering
3 3 (3.85%) EPoS
3 3 (3.85%) Management Information System
4 2 (2.56%) Client/Server
4 2 (2.56%) Computer Science
4 2 (2.56%) Fat Client
4 2 (2.56%) Thin Client
5 1 (1.28%) CMDB
5 1 (1.28%) Enterprise Storage
5 1 (1.28%) Self-Motivation
Operating Systems
1 44 (56.41%) Windows
2 13 (16.67%) Windows 7
2 13 (16.67%) Windows Server
3 12 (15.38%) Windows 10
3 12 (15.38%) Windows Server 2012
4 6 (7.69%) Windows 8
5 5 (6.41%) Windows Server 2008
6 4 (5.13%) Windows XP
7 3 (3.85%) Apple iOS
8 2 (2.56%) Android
8 2 (2.56%) Mac OS X
9 1 (1.28%) Mac OS
9 1 (1.28%) Unix
Processes & Methodologies
1 15 (19.23%) ITIL
2 11 (14.10%) Problem-Solving
3 7 (8.97%) ERP
4 4 (5.13%) Line Management
5 3 (3.85%) ITSM
5 3 (3.85%) Project Management
6 2 (2.56%) Budgeting and Forecasting
6 2 (2.56%) Business Intelligence
6 2 (2.56%) Coaching
6 2 (2.56%) CRM
6 2 (2.56%) Logistics
6 2 (2.56%) Mentoring
6 2 (2.56%) Risk Management
6 2 (2.56%) Service Delivery
6 2 (2.56%) Test Scripting
6 2 (2.56%) Ticket Management
7 1 (1.28%) Break/Fix
7 1 (1.28%) Proactive Monitoring
7 1 (1.28%) Service Desk Management
7 1 (1.28%) Virtual Environments
Programming Languages
1 22 (28.21%) SQL
2 8 (10.26%) C#
3 4 (5.13%) C++
3 4 (5.13%) RPG
4 3 (3.85%) PowerShell
4 3 (3.85%) VBScript
5 1 (1.28%) JavaScript
5 1 (1.28%) PHP
Qualifications
1 3 (3.85%) Degree
1 3 (3.85%) ITIL Certification
2 1 (1.28%) A+ Certification
2 1 (1.28%) MCITP
2 1 (1.28%) MCTS
2 1 (1.28%) Microsoft Certification
2 1 (1.28%) Network+ Certification
2 1 (1.28%) Postgraduate
Quality Assurance & Compliance
1 10 (12.82%) SLA
2 1 (1.28%) ISO/IEC 27001
System Software
1 28 (35.90%) Active Directory
2 7 (8.97%) Hyper-V
3 6 (7.69%) VMware Infrastructure
4 2 (2.56%) Virtual Desktop
Systems Management
1 4 (5.13%) SCCM
Vendors
1 31 (39.74%) Microsoft
2 7 (8.97%) VMware
3 5 (6.41%) Adobe
3 5 (6.41%) Cisco
3 5 (6.41%) SAP
4 4 (5.13%) Epicor
4 4 (5.13%) IFS
4 4 (5.13%) Infor
4 4 (5.13%) Oracle
4 4 (5.13%) Sage
5 2 (2.56%) Avaya
5 2 (2.56%) Citrix
5 2 (2.56%) Google
5 2 (2.56%) Remedy
6 1 (1.28%) Apple
6 1 (1.28%) Canon
6 1 (1.28%) HP
6 1 (1.28%) ServiceNow
6 1 (1.28%) Twitter