Period
to 10 December 2018

The median annual salary for an IT Support Analyst was £26,000 in advertised job vacancies in the West Midlands during the 6 months to 10 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
England > West Midlands
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 244 275 273
Rank change year-on-year +31 -2 -12
Permanent jobs requiring an IT Support Analyst 44 45 57
As % of all permanent IT jobs advertised in the West Midlands 0.53% 0.45% 0.51%
As % of the Job Titles category 0.56% 0.47% 0.53%
Number of salaries quoted 41 43 52
West Midlands median annual salary £26,000 £23,000 £24,000
Median salary % change year-on-year +13.04% -4.17% -
10th Percentile £20,500 £18,750 £18,550
90th Percentile £31,500 £33,750 £32,563
England median annual salary £27,500 £26,500 £27,000
% change year-on-year +3.77% -1.85% +8.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,898 9,649 10,689
% of permanent IT jobs with a recognized job title 95.83% 96.61% 96.26%
Number of salaries quoted 6,092 7,876 8,478
West Midlands median annual salary £43,250 £40,000 £40,000
Median salary % change year-on-year +8.13% - -
10th Percentile £25,000 £23,750 £23,500
90th Percentile £67,500 £65,000 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

IT Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in the West Midlands.

Salary trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing IT Support Analyst in the West Midlands over the 6 months to 10 December 2018.

Salary histogram for IT Support Analyst in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dudley - 16 £26,000 -
Worcestershire +2 6 £25,000 -23.08%
Warwickshire +36 5 £31,000 -6.06%
Coventry +17 4 £21,000 -4.55% 1
Birmingham +5 4 £27,000 +8.00%
Staffordshire +14 2 £25,000 +16.28%
Shropshire +4 2 £24,750 +15.12%
Sutton Coldfield - 2 £19,500 -
Solihull -3 1 £17,500 -24.73%
Herefordshire - 1 - -
Halesowen - 1 £24,000 -
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 10 December 2018, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 39 (88.64%) Windows
2 18 (40.91%) Cisco
3 17 (38.64%) WAN
3 17 (38.64%) LAN
3 17 (38.64%) Linux
3 17 (38.64%) Firewall
3 17 (38.64%) VMware
4 16 (36.36%) ITSM
4 16 (36.36%) MCSE
4 16 (36.36%) MCSA
4 16 (36.36%) MCP
4 16 (36.36%) Microsoft
4 16 (36.36%) Citrix
4 16 (36.36%) Microsoft Certification
4 16 (36.36%) NetApp
4 16 (36.36%) Red Hat
4 16 (36.36%) VMware Infrastructure
4 16 (36.36%) Incident Management
4 16 (36.36%) Red Hat Enterprise Linux
5 14 (31.82%) Active Directory
5 14 (31.82%) Office 365
6 13 (29.55%) Microsoft Office
7 10 (22.73%) Windows 7
8 9 (20.45%) Windows Server
9 7 (15.91%) Crystal Reports
10 6 (13.64%) Break/Fix
11 5 (11.36%) Windows 10
11 5 (11.36%) ERP
11 5 (11.36%) MS Exchange
11 5 (11.36%) Retail

IT Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.36%) MS Exchange
2 2 (4.55%) SharePoint
2 2 (4.55%) WordPress
3 1 (2.27%) Exchange Server 2010
Applications
1 13 (29.55%) Microsoft Office
2 3 (6.82%) Microsoft Excel
2 3 (6.82%) Microsoft PowerPoint
Cloud Services
1 14 (31.82%) Office 365
2 2 (4.55%) Microsoft Azure
Communications & Networking
1 17 (38.64%) Firewall
1 17 (38.64%) LAN
1 17 (38.64%) WAN
2 2 (4.55%) DHCP
2 2 (4.55%) DNS
2 2 (4.55%) TCP/IP
2 2 (4.55%) VPN
3 1 (2.27%) DSL
3 1 (2.27%) MPLS
3 1 (2.27%) VLAN
3 1 (2.27%) VoIP
Database & Business Intelligence
1 7 (15.91%) Crystal Reports
2 3 (6.82%) Data Warehouse
3 1 (2.27%) Oracle Database
General
1 5 (11.36%) Retail
2 4 (9.09%) Manufacturing
3 2 (4.55%) Telecoms
4 1 (2.27%) Automotive
4 1 (2.27%) Finance
4 1 (2.27%) Legal
Miscellaneous
1 2 (4.55%) Analytical Skills
1 2 (4.55%) CMDB
1 2 (4.55%) EPoS
1 2 (4.55%) Self-Motivation
2 1 (2.27%) Driving Licence
2 1 (2.27%) Handset
Operating Systems
1 39 (88.64%) Windows
2 17 (38.64%) Linux
3 16 (36.36%) Red Hat Enterprise Linux
4 10 (22.73%) Windows 7
5 9 (20.45%) Windows Server
6 5 (11.36%) Windows 10
7 3 (6.82%) Android
7 3 (6.82%) Windows XP
8 2 (4.55%) Apple iOS
8 2 (4.55%) Windows 8
8 2 (4.55%) Windows Server 2012
9 1 (2.27%) Mac OS
9 1 (2.27%) Unix
9 1 (2.27%) Windows Server 2008
Processes & Methodologies
1 16 (36.36%) Incident Management
1 16 (36.36%) ITSM
2 6 (13.64%) Break/Fix
3 5 (11.36%) ERP
4 4 (9.09%) ITIL
4 4 (9.09%) Problem-Solving
4 4 (9.09%) Software Testing
5 2 (4.55%) Configuration Management
5 2 (4.55%) Continuous Improvement
6 1 (2.27%) Coaching
6 1 (2.27%) Document Management
6 1 (2.27%) Logistics
6 1 (2.27%) Mentoring
6 1 (2.27%) Problem Management
6 1 (2.27%) Server Management
6 1 (2.27%) Service Management
6 1 (2.27%) Workflow
Programming Languages
1 4 (9.09%) SQL
2 1 (2.27%) C
Qualifications
1 16 (36.36%) MCP
1 16 (36.36%) MCSA
1 16 (36.36%) MCSE
1 16 (36.36%) Microsoft Certification
2 3 (6.82%) A+ Certification
3 2 (4.55%) Degree
4 1 (2.27%) Network+ Certification
4 1 (2.27%) SC Cleared
4 1 (2.27%) Security Cleared
Quality Assurance & Compliance
1 4 (9.09%) SLA
System Software
1 16 (36.36%) VMware Infrastructure
2 14 (31.82%) Active Directory
3 1 (2.27%) Hyper-V
Systems Management
1 1 (2.27%) NetBackup
1 1 (2.27%) WSUS
Vendors
1 18 (40.91%) Cisco
2 17 (38.64%) VMware
3 16 (36.36%) Citrix
3 16 (36.36%) Microsoft
3 16 (36.36%) NetApp
3 16 (36.36%) Red Hat
4 3 (6.82%) SAP
5 1 (2.27%) Adobe
5 1 (2.27%) Ivanti
5 1 (2.27%) McAfee
5 1 (2.27%) Oracle