Period
to 24 September 2018

The median annual salary for an IT Support Analyst was £26,000 in advertised job vacancies in the West Midlands during the 6 months to 24 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
England > West Midlands
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 237 272 274
Rank change year-on-year +35 +2 +8
Permanent jobs requiring an IT Support Analyst 64 52 69
As % of all permanent IT jobs advertised in the West Midlands 0.73% 0.53% 0.58%
As % of the Job Titles category 0.76% 0.55% 0.60%
Number of salaries quoted 64 48 58
West Midlands median annual salary £26,000 £23,000 £25,000
Median salary % change year-on-year +13.04% -8.00% -
10th Percentile £18,750 £18,925 £18,500
90th Percentile £31,500 £32,975 £33,750
England median annual salary £26,500 £26,500 £26,954
% change year-on-year - -1.68% +7.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,400 9,493 11,414
% of permanent IT jobs with a recognized job title 96.36% 96.57% 96.16%
Number of salaries quoted 6,536 7,938 9,014
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £23,891 £24,500 £23,250
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

IT Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in the West Midlands.

Salary trend for IT Support Analyst in the West Midlands

IT Support Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing IT Support Analyst in the West Midlands over the 6 months to 24 September 2018.

Salary histogram for IT Support Analyst in the West Midlands

IT Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the West Midlands region over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dudley - 14 £26,000 - 1
Warwickshire +39 10 £31,000 +21.57% 1
Birmingham +8 9 £26,500 -0.93% 2
Staffordshire +6 8 £19,500 -9.83%
Shropshire +22 5 £27,500 +12.24%
Sutton Coldfield - 5 £19,500 -
Worcestershire +8 4 £25,500 +24.39%
Coventry +10 3 £27,500 +22.22% 1
Wolverhampton +4 2 £26,000 +4.00%
Walsall - 2 £23,000 -
Solihull -9 1 £26,500 +3.92%
Herefordshire - 1 - -
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 24 September 2018, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Analyst in the job title.

1 50 (78.13%) Windows
2 24 (37.50%) Active Directory
3 20 (31.25%) Microsoft Office
4 19 (29.69%) Microsoft
5 18 (28.13%) LAN
6 17 (26.56%) WAN
6 17 (26.56%) ITSM
6 17 (26.56%) Office 365
6 17 (26.56%) VMware
7 16 (25.00%) Cisco
7 16 (25.00%) Firewall
8 15 (23.44%) Citrix
8 15 (23.44%) VMware Infrastructure
9 14 (21.88%) Incident Management
9 14 (21.88%) Windows 7
9 14 (21.88%) Red Hat Enterprise Linux
9 14 (21.88%) Microsoft Certification
9 14 (21.88%) NetApp
9 14 (21.88%) Red Hat
9 14 (21.88%) MCP
9 14 (21.88%) Linux
9 14 (21.88%) MCSE
9 14 (21.88%) MCSA
10 12 (18.75%) Windows 10
11 11 (17.19%) Windows Server
11 11 (17.19%) SQL
11 11 (17.19%) ITIL
12 10 (15.63%) Windows Server 2012
13 9 (14.06%) Manufacturing
13 9 (14.06%) MS Exchange

IT Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (14.06%) MS Exchange
2 3 (4.69%) SharePoint
3 1 (1.56%) CMS
3 1 (1.56%) Exchange Server 2010
3 1 (1.56%) Exchange Server 2013
Applications
1 20 (31.25%) Microsoft Office
2 4 (6.25%) Microsoft Excel
3 2 (3.13%) Microsoft PowerPoint
Business Applications
1 2 (3.13%) Remedy ITSM
Cloud Services
1 17 (26.56%) Office 365
2 1 (1.56%) Dropbox
Communications & Networking
1 18 (28.13%) LAN
2 17 (26.56%) WAN
3 16 (25.00%) Firewall
4 6 (9.38%) TCP/IP
5 2 (3.13%) Internet
6 1 (1.56%) DHCP
6 1 (1.56%) DNS
6 1 (1.56%) Skype
6 1 (1.56%) VoIP
6 1 (1.56%) VPN
Database & Business Intelligence
1 4 (6.25%) Crystal Reports
2 2 (3.13%) Data Warehouse
3 1 (1.56%) SQL Server
3 1 (1.56%) SQL Server Reporting Services
General
1 9 (14.06%) Manufacturing
2 8 (12.50%) Retail
3 3 (4.69%) Finance
4 2 (3.13%) Automotive
4 2 (3.13%) Back Office
4 2 (3.13%) Telecoms
5 1 (1.56%) Marketing
5 1 (1.56%) Publishing
Libraries, Frameworks & Software Standards
1 2 (3.13%) XML
2 1 (1.56%) CSS
2 1 (1.56%) EDI
2 1 (1.56%) HTML
Miscellaneous
1 3 (4.69%) Analytical Skills
2 2 (3.13%) Client/Server
2 2 (3.13%) EPoS
3 1 (1.56%) Computer Science
3 1 (1.56%) Fat Client
3 1 (1.56%) Handset
3 1 (1.56%) Management Information System
3 1 (1.56%) Thin Client
Operating Systems
1 50 (78.13%) Windows
2 14 (21.88%) Linux
2 14 (21.88%) Red Hat Enterprise Linux
2 14 (21.88%) Windows 7
3 12 (18.75%) Windows 10
4 11 (17.19%) Windows Server
5 10 (15.63%) Windows Server 2012
6 5 (7.81%) Windows 8
7 3 (4.69%) Apple iOS
7 3 (4.69%) Windows XP
8 2 (3.13%) Android
8 2 (3.13%) Mac OS X
8 2 (3.13%) Windows Server 2008
9 1 (1.56%) Unix
Processes & Methodologies
1 17 (26.56%) ITSM
2 14 (21.88%) Incident Management
3 11 (17.19%) ITIL
4 7 (10.94%) Problem-Solving
5 5 (7.81%) ERP
6 3 (4.69%) Line Management
6 3 (4.69%) Software Testing
7 2 (3.13%) Break/Fix
7 2 (3.13%) Business Intelligence
7 2 (3.13%) CRM
7 2 (3.13%) Logistics
7 2 (3.13%) Project Management
7 2 (3.13%) Service Delivery
7 2 (3.13%) Test Scripting
8 1 (1.56%) Problem Management
8 1 (1.56%) Process Improvement
8 1 (1.56%) Risk Management
8 1 (1.56%) Service Management
8 1 (1.56%) Statistics
8 1 (1.56%) Supplier Management
Programming Languages
1 11 (17.19%) SQL
2 1 (1.56%) C#
2 1 (1.56%) JavaScript
Qualifications
1 14 (21.88%) MCP
1 14 (21.88%) MCSA
1 14 (21.88%) MCSE
1 14 (21.88%) Microsoft Certification
2 3 (4.69%) Degree
2 3 (4.69%) ITIL Certification
3 1 (1.56%) A+ Certification
3 1 (1.56%) Network+ Certification
Quality Assurance & Compliance
1 7 (10.94%) SLA
System Software
1 24 (37.50%) Active Directory
2 15 (23.44%) VMware Infrastructure
3 4 (6.25%) Hyper-V
4 1 (1.56%) Virtual Desktop
Systems Management
1 1 (1.56%) SCCM
Vendors
1 19 (29.69%) Microsoft
2 17 (26.56%) VMware
3 16 (25.00%) Cisco
4 15 (23.44%) Citrix
5 14 (21.88%) NetApp
5 14 (21.88%) Red Hat
6 4 (6.25%) SAP
7 3 (4.69%) Adobe
8 2 (3.13%) Remedy
9 1 (1.56%) Apple
9 1 (1.56%) Avaya
9 1 (1.56%) Google
9 1 (1.56%) Twitter