IT Support Engineer Job Trends in the West Midlands

IT Support Engineer
England > West Midlands

The median IT Support Engineer salary in the West Midlands is £32,500 per year, according to job vacancies posted during the 6 months leading to 9 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Sep 2026
Same period 2025 Same period 2024
Rank 139 159 137
Rank change year-on-year +20 -22 +36
Permanent jobs requiring an IT Support Engineer 69 14 79
As % of all permanent jobs in the West Midlands 0.79% 0.42% 1.31%
As % of the Job Titles category 0.84% 0.47% 1.38%
Number of salaries quoted 65 14 18
10th Percentile £27,700 £25,613 £24,000
25th Percentile £29,750 £26,250 £26,750
Median annual salary (50th Percentile) £32,500 £33,750 £28,500
Median % change year-on-year -3.70% +18.42% -
75th Percentile £35,750 £42,500 £34,688
90th Percentile £40,000 £50,000 £37,700
England median annual salary £34,000 £35,000 £32,500
% change year-on-year -2.86% +7.69% -

All Permanent IT Job Roles
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 8,228 3,010 5,740
% of permanent jobs with a recognized job title 93.66% 90.09% 94.92%
Number of salaries quoted 6,053 2,009 3,427
10th Percentile £32,500 £27,750 £28,384
25th Percentile £40,000 £32,656 £36,000
Median annual salary (50th Percentile) £55,000 £50,000 £50,000
Median % change year-on-year +10.00% - -4.49%
75th Percentile £70,000 £65,000 £65,000
90th Percentile £85,000 £78,750 £78,850
England median annual salary £58,000 £55,000 £55,000
% change year-on-year +5.45% - -8.33%

IT Support Engineer
Job Vacancy Trend in the West Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised in the West Midlands.

IT Support Engineer job vacancy trend in the West Midlands

IT Support Engineer
Salary Trend in the West Midlands

Salary distribution trend for IT Support Engineer job vacancies in the West Midlands.

Salary distribution trend for IT Support Engineer job vacancies in the West Midlands

IT Support Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Engineer in the West Midlands over the 6 months to 9 September 2026.

Salary histogram for IT Support Engineer in the West Midlands

IT Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the West Midlands region over the 6 months to 9 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire +10 24 £32,500 +1.56% 2
Birmingham -26 12 £45,000 +16.13% 7
Staffordshire +11 11 £29,000 +8.41% 1
Worcestershire -15 11 £30,000 +9.09% 2
Shropshire -26 1 £32,500 +25.00% 1
Dudley - 1 £40,000 -
IT Support Engineer
England

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in the West Midlands

For the 6 months to 9 September 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Engineer in the job title.

1 45 (65.22%) Microsoft
2 41 (59.42%) Microsoft 365
3 35 (50.72%) Windows
4 25 (36.23%) Problem-Solving
5 23 (33.33%) Active Directory
6 20 (28.99%) Windows Server
7 18 (26.09%) Azure
7 18 (26.09%) Microsoft Exchange
8 17 (24.64%) DHCP
8 17 (24.64%) DNS
8 17 (24.64%) Entra ID
9 16 (23.19%) Customer Service
9 16 (23.19%) VMware
9 16 (23.19%) VMware Infrastructure
9 16 (23.19%) VPN
10 14 (20.29%) Microsoft Intune
11 13 (18.84%) Hyper-V
11 13 (18.84%) SharePoint
12 12 (17.39%) Continuous Improvement
13 10 (14.49%) TCP/IP
14 9 (13.04%) ERP
14 9 (13.04%) Firewall
14 9 (13.04%) SQL
15 8 (11.59%) Mac OS
15 8 (11.59%) Windows 10
16 6 (8.70%) Business Continuity
16 6 (8.70%) Cybersecurity
16 6 (8.70%) Google
16 6 (8.70%) Google Workspace
16 6 (8.70%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 18 (26.09%) Microsoft Exchange
2 13 (18.84%) SharePoint
3 3 (4.35%) IIS
Applications
1 4 (5.80%) Microsoft Office
2 3 (4.35%) Microsoft Excel
2 3 (4.35%) Photoshop
Cloud Services
1 41 (59.42%) Microsoft 365
2 18 (26.09%) Azure
3 17 (24.64%) Entra ID
4 6 (8.70%) Google Workspace
5 3 (4.35%) OneDrive
6 1 (1.45%) Power Platform
6 1 (1.45%) SaaS
Communications & Networking
1 17 (24.64%) DHCP
1 17 (24.64%) DNS
2 16 (23.19%) VPN
3 10 (14.49%) TCP/IP
4 9 (13.04%) Firewall
5 5 (7.25%) Wi-Fi
6 2 (2.90%) LAN
6 2 (2.90%) VLAN
7 1 (1.45%) Remote Desktop
7 1 (1.45%) SAN
7 1 (1.45%) Structured Cabling
7 1 (1.45%) WAN
7 1 (1.45%) Wireless
Database & Business Intelligence
1 3 (4.35%) MySQL
2 1 (1.45%) SQL Server
Development Applications
1 1 (1.45%) Carbide.c++
1 1 (1.45%) SQL Server Management Studio (SSMS)
General
1 31 (44.93%) Social Skills
2 8 (11.59%) Analytical Skills
3 6 (8.70%) Manufacturing
4 4 (5.80%) Legal
4 4 (5.80%) Telecoms
5 2 (2.90%) Inclusion and Diversity
6 1 (1.45%) Advertising
6 1 (1.45%) Aerospace
6 1 (1.45%) Documentation Skills
Libraries, Frameworks & Software Standards
1 3 (4.35%) CSS
1 3 (4.35%) HTML
1 3 (4.35%) JSON
Miscellaneous
1 9 (13.04%) Driving Licence
2 6 (8.70%) Onboarding
3 4 (5.80%) Self-Motivation
4 3 (4.35%) Analytical Mindset
4 3 (4.35%) Social Media
5 2 (2.90%) Cyber Threat
5 2 (2.90%) Video Conferencing
6 1 (1.45%) Educational Technology
6 1 (1.45%) Enterprise Software
6 1 (1.45%) Management Information System
6 1 (1.45%) Replication
Operating Systems
1 35 (50.72%) Windows
2 20 (28.99%) Windows Server
3 8 (11.59%) Mac OS
3 8 (11.59%) Windows 10
4 6 (8.70%) Linux
5 5 (7.25%) Apple iOS
6 3 (4.35%) Android
Processes & Methodologies
1 25 (36.23%) Problem-Solving
2 16 (23.19%) Customer Service
3 12 (17.39%) Continuous Improvement
4 9 (13.04%) ERP
5 6 (8.70%) Business Continuity
5 6 (8.70%) Cybersecurity
5 6 (8.70%) Service Delivery
6 5 (7.25%) Disaster Recovery
7 4 (5.80%) Ticket Management
7 4 (5.80%) User Experience
8 3 (4.35%) AI
8 3 (4.35%) Cloud Security
8 3 (4.35%) Data Analysis
8 3 (4.35%) Data Privacy
8 3 (4.35%) Infrastructure Engineering
8 3 (4.35%) Mathematics
8 3 (4.35%) Mentoring
8 3 (4.35%) Social Media Management
8 3 (4.35%) Software Testing
8 3 (4.35%) Stakeholder Management
Programming Languages
1 9 (13.04%) SQL
2 5 (7.25%) PowerShell
3 3 (4.35%) JavaScript
3 3 (4.35%) PHP
3 3 (4.35%) VBA
4 1 (1.45%) T-SQL
Qualifications
1 4 (5.80%) Degree
2 2 (2.90%) SC Cleared
2 2 (2.90%) Security Cleared
3 1 (1.45%) CCNA
3 1 (1.45%) Cisco Certification
3 1 (1.45%) DBS Check
3 1 (1.45%) Microsoft Certification
3 1 (1.45%) Network+ Certification
Quality Assurance & Compliance
1 5 (7.25%) ISO/IEC 27001
2 4 (5.80%) SLA
3 1 (1.45%) Accessibility
System Software
1 23 (33.33%) Active Directory
2 16 (23.19%) VMware Infrastructure
3 13 (18.84%) Hyper-V
4 1 (1.45%) Virtual Desktop
Systems Management
1 14 (20.29%) Microsoft Intune
2 2 (2.90%) SCCM
2 2 (2.90%) WSUS
Vendors
1 45 (65.22%) Microsoft
2 16 (23.19%) VMware
3 6 (8.70%) Google
4 4 (5.80%) Remedy
5 3 (4.35%) Adobe
6 2 (2.90%) Apple
7 1 (1.45%) Cisco
7 1 (1.45%) Veeam