2nd Line Technical Support Jobs with Work from Home Options

Second Line Technical Support
UK > Work from Home

The median Second Line Technical Support salary in Work from Home is £30,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
4 May 2024		 Same period 2023 Same period 2022
Rank 577 659 840
Rank change year-on-year +82 +181 -281
Permanent jobs requiring a 2nd Line Technical Support 7 4 5
As % of all permanent jobs with a WFH option 0.021% 0.009% 0.007%
As % of the Job Titles category 0.022% 0.010% 0.008%
Number of salaries quoted 4 4 4
10th Percentile - £25,200 £24,325
25th Percentile - £25,875 £24,438
Median annual salary (50th Percentile) £30,000 £27,500 £26,500
Median % change year-on-year +9.09% +3.77% -8.62%
75th Percentile £31,500 £30,313 £27,813
90th Percentile £34,200 £33,125 £28,375
UK median annual salary £30,000 £27,500 £31,000
% change year-on-year +9.09% -11.29% +19.23%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,422 40,723 66,198
% of permanent jobs with a recognized job title 95.99% 96.03% 97.39%
Number of salaries quoted 24,878 28,925 42,092
10th Percentile £33,000 £36,500 £36,250
25th Percentile £42,500 £47,250 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Technical Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Technical Support in the job title as a proportion of all IT jobs advertised.

2nd Line Technical Support trend for jobs with a WFH option

2nd Line Technical Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd Line Technical Support.

2nd Line Technical Support salary trend for jobs with a WFH option

2nd Line Technical Support Skill Set
Top 21 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 4 May 2024, 2nd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd Line Technical Support in the job title.

1 4 (57.14%) ITIL
2 3 (42.86%) Self-Motivation
2 3 (42.86%) Organisational Skills
2 3 (42.86%) Social Skills
2 3 (42.86%) Customer Service
2 3 (42.86%) Analytical Skills
2 3 (42.86%) SLA
2 3 (42.86%) C#
2 3 (42.86%) SQL
2 3 (42.86%) .NET
2 3 (42.86%) SQL Server
2 3 (42.86%) Incident Management
2 3 (42.86%) French Language
2 3 (42.86%) ASP.NET
3 2 (28.57%) German Language
4 1 (14.29%) Microsoft Office
4 1 (14.29%) Microsoft
4 1 (14.29%) Asset Management
4 1 (14.29%) Microsoft 365
4 1 (14.29%) Microsoft Intune
4 1 (14.29%) Software Asset Management

2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (14.29%) Microsoft Office
Cloud Services
1 1 (14.29%) Microsoft 365
Database & Business Intelligence
1 3 (42.86%) SQL Server
General
1 3 (42.86%) Analytical Skills
1 3 (42.86%) French Language
1 3 (42.86%) Organisational Skills
1 3 (42.86%) Social Skills
2 2 (28.57%) German Language
Libraries, Frameworks & Software Standards
1 3 (42.86%) .NET
1 3 (42.86%) ASP.NET
Miscellaneous
1 3 (42.86%) Self-Motivation
Processes & Methodologies
1 4 (57.14%) ITIL
2 3 (42.86%) Customer Service
2 3 (42.86%) Incident Management
3 1 (14.29%) Asset Management
3 1 (14.29%) Software Asset Management
Programming Languages
1 3 (42.86%) C#
1 3 (42.86%) SQL
Quality Assurance & Compliance
1 3 (42.86%) SLA
Systems Management
1 1 (14.29%) Microsoft Intune
Vendors
1 1 (14.29%) Microsoft
4 2nd Line Technical Support jobs Nationwide