Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £37,750 per year, according to job vacancies posted during the 6 months leading to 20 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Mar 2026
Same period 2025 Same period 2024
Rank 88 171 146
Rank change year-on-year +83 -25 +47
Permanent jobs requiring a Support Engineer 493 284 662
As % of all permanent jobs with remote/hybrid work options 2.92% 2.13% 2.20%
As % of the Job Titles category 3.11% 2.25% 2.29%
Number of salaries quoted 368 242 605
10th Percentile £26,875 £27,525 £25,000
25th Percentile £30,500 £30,875 £29,000
Median annual salary (50th Percentile) £37,750 £35,000 £35,000
Median % change year-on-year +7.86% - -
75th Percentile £45,000 £50,874 £47,500
90th Percentile £58,750 £57,500 £67,500
UK median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -2.99%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,877 12,644 28,887
% of permanent jobs with a recognized job title 93.88% 94.62% 95.89%
Number of salaries quoted 10,775 8,888 24,056
10th Percentile £31,250 £32,750 £33,000
25th Percentile £43,000 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £97,500 £102,500 £93,750
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 20 March 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 20 March 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 251 (50.91%) Windows
2 248 (50.30%) Microsoft 365
3 217 (44.02%) Microsoft
4 191 (38.74%) Azure
5 173 (35.09%) Customer Service
6 155 (31.44%) Problem-Solving
7 142 (28.80%) Active Directory
8 130 (26.37%) ITIL
9 123 (24.95%) Entra ID
10 109 (22.11%) Degree
11 108 (21.91%) Windows Server
12 104 (21.10%) Cybersecurity
13 102 (20.69%) Microsoft Office
14 100 (20.28%) Windows 10
15 91 (18.46%) Continuous Improvement
16 88 (17.85%) Microsoft Intune
17 83 (16.84%) SLA
18 77 (15.62%) Firewall
18 77 (15.62%) Security Cleared
19 75 (15.21%) Cisco
20 74 (15.01%) Customer Experience
21 73 (14.81%) SC Cleared
22 67 (13.59%) Microsoft Exchange
22 67 (13.59%) Ticket Management
23 66 (13.39%) Analytics
23 66 (13.39%) Software Deployment
24 63 (12.78%) DNS
25 62 (12.58%) SQL
26 61 (12.37%) Patch Management
27 60 (12.17%) CTC Cleared

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (13.59%) Microsoft Exchange
2 48 (9.74%) SharePoint
3 7 (1.42%) Exchange Server 2007
3 7 (1.42%) Exchange Server 2010
3 7 (1.42%) Exchange Server 2013
4 5 (1.01%) IIS
5 4 (0.81%) Anypoint
6 2 (0.41%) Tomcat
6 2 (0.41%) WebSphere
6 2 (0.41%) WebSphere Application Server
7 1 (0.20%) CMS
7 1 (0.20%) Confluence
Applications
1 102 (20.69%) Microsoft Office
2 3 (0.61%) Microsoft Excel
2 3 (0.61%) Microsoft PowerPoint
3 1 (0.20%) EngageOne
Business Applications
1 9 (1.83%) Dynamics NAV
2 4 (0.81%) Markit EDM
2 4 (0.81%) Shopify
3 3 (0.61%) Oracle EBS
4 2 (0.41%) NetSuite
5 1 (0.20%) TIBCO iProcess
Cloud Services
1 248 (50.30%) Microsoft 365
2 191 (38.74%) Azure
3 123 (24.95%) Entra ID
4 55 (11.16%) SaaS
5 48 (9.74%) AWS
6 38 (7.71%) Google Workspace
7 14 (2.84%) Mimecast
8 12 (2.43%) OneDrive
9 8 (1.62%) Azure Sentinel
9 8 (1.62%) GCP
9 8 (1.62%) Power Automate
10 7 (1.42%) IaaS
11 6 (1.22%) Serverless
12 5 (1.01%) Amazon S3
12 5 (1.01%) Intacct
13 4 (0.81%) Azure Data Factory
13 4 (0.81%) Azure DevOps
13 4 (0.81%) dbt
13 4 (0.81%) Dynamics 365
13 4 (0.81%) Snowflake
Communications & Networking
1 77 (15.62%) Firewall
2 63 (12.78%) DNS
3 56 (11.36%) DHCP
4 53 (10.75%) VPN
5 51 (10.34%) Wi-Fi
6 41 (8.32%) TCP/IP
7 34 (6.90%) LAN
8 32 (6.49%) VoIP
9 30 (6.09%) VLAN
10 29 (5.88%) WAN
11 8 (1.62%) Wireless
12 7 (1.42%) IP Telephony
13 5 (1.01%) DMZ
13 5 (1.01%) Remote Desktop
13 5 (1.01%) Reverse Proxy
13 5 (1.01%) STUN
14 4 (0.81%) IPsec
14 4 (0.81%) SSL
14 4 (0.81%) Unified Communications
15 3 (0.61%) Intranet
Database & Business Intelligence
1 43 (8.72%) SQL Server
2 11 (2.23%) MySQL
3 9 (1.83%) Azure SQL Database
4 5 (1.01%) SQL Server Reporting Services
5 4 (0.81%) Data Warehouse
5 4 (0.81%) PostgreSQL
5 4 (0.81%) Relational Database
6 3 (0.61%) Amazon RDS
6 3 (0.61%) Oracle Database
6 3 (0.61%) Power BI
7 2 (0.41%) DB2
7 2 (0.41%) MariaDB
7 2 (0.41%) NoSQL
Development Applications
1 20 (4.06%) JIRA
2 7 (1.42%) SQL Server Management Studio (SSMS)
3 2 (0.41%) GitLab
3 2 (0.41%) Jenkins
3 2 (0.41%) Postman
4 1 (0.20%) Git
4 1 (0.20%) Visual Studio
General
1 225 (45.64%) Social Skills
2 60 (12.17%) Back Office
3 42 (8.52%) Finance
4 35 (7.10%) Organisational Skills
5 24 (4.87%) Legal
6 18 (3.65%) Analytical Skills
7 13 (2.64%) Telecoms
8 12 (2.43%) Law
8 12 (2.43%) Manufacturing
9 9 (1.83%) Documentation Skills
10 8 (1.62%) Inclusion and Diversity
11 6 (1.22%) Retail
12 4 (0.81%) Financial Institution
12 4 (0.81%) Marketing
13 3 (0.61%) Electronics
13 3 (0.61%) French Language
14 2 (0.41%) Automotive
14 2 (0.41%) Banking
14 2 (0.41%) Public Sector
15 1 (0.20%) Advertising
Libraries, Frameworks & Software Standards
1 25 (5.07%) CSS
2 15 (3.04%) .NET
3 9 (1.83%) HTML
4 8 (1.62%) JSON
5 5 (1.01%) FreeSWITCH
5 5 (1.01%) RESTful
6 4 (0.81%) .NET Framework
6 4 (0.81%) Entity Framework
6 4 (0.81%) REST
6 4 (0.81%) SOAP
6 4 (0.81%) Web Services
6 4 (0.81%) WinForms
6 4 (0.81%) XML
7 3 (0.61%) .NET Core
7 3 (0.61%) AngularJS
7 3 (0.61%) HTML5
7 3 (0.61%) jQuery
7 3 (0.61%) LAMP
8 2 (0.41%) Elastic Stack
8 2 (0.41%) LAPP Stack
Miscellaneous
1 57 (11.56%) Driving Licence
2 46 (9.33%) Self-Motivation
3 16 (3.25%) Onboarding
4 14 (2.84%) CCTV
5 10 (2.03%) Client/Server
5 10 (2.03%) Renewable Energy
6 6 (1.22%) Low-Code
6 6 (1.22%) Solar Energy
7 5 (1.01%) Legacy Systems
7 5 (1.01%) Reinsurance
8 4 (0.81%) Cloud Native
8 4 (0.81%) Data Centre
8 4 (0.81%) Management Information System
8 4 (0.81%) Social Media
9 3 (0.61%) CMDB
9 3 (0.61%) Greenfield Project
9 3 (0.61%) Life Science
9 3 (0.61%) Mobile App
10 2 (0.41%) Enterprise Software
10 2 (0.41%) iPad
Operating Systems
1 251 (50.91%) Windows
2 108 (21.91%) Windows Server
3 100 (20.28%) Windows 10
4 37 (7.51%) Linux
5 31 (6.29%) Mac OS
6 27 (5.48%) Windows Server 2012
7 24 (4.87%) Windows Server 2016
8 16 (3.25%) Windows Server 2019
9 10 (2.03%) Unix
10 9 (1.83%) Apple iOS
11 8 (1.62%) Windows Server 2008
12 7 (1.42%) Ubuntu
13 6 (1.22%) Android
13 6 (1.22%) CentOS
14 5 (1.01%) Debian
15 3 (0.61%) Rocky
15 3 (0.61%) SUSE
15 3 (0.61%) VMS
16 2 (0.41%) Mac OS X
16 2 (0.41%) Red Hat Enterprise Linux
Processes & Methodologies
1 173 (35.09%) Customer Service
2 155 (31.44%) Problem-Solving
3 130 (26.37%) ITIL
4 104 (21.10%) Cybersecurity
5 91 (18.46%) Continuous Improvement
6 74 (15.01%) Customer Experience
7 67 (13.59%) Ticket Management
8 66 (13.39%) Analytics
8 66 (13.39%) Software Deployment
9 61 (12.37%) Patch Management
10 60 (12.17%) Customer Acquisition
11 48 (9.74%) Infrastructure Engineering
11 48 (9.74%) Root Cause Analysis
12 42 (8.52%) Mentoring
13 36 (7.30%) Change Management
14 33 (6.69%) DevOps
15 30 (6.09%) Coaching
16 29 (5.88%) Service Delivery
17 26 (5.27%) Incident Management
18 24 (4.87%) People Management
Programming Languages
1 62 (12.58%) SQL
2 33 (6.69%) PowerShell
3 24 (4.87%) Python
4 16 (3.25%) C#
4 16 (3.25%) JavaScript
5 12 (2.43%) Bash
6 11 (2.23%) R
7 8 (1.62%) Shell Script
8 6 (1.22%) Java
9 4 (0.81%) PHP
9 4 (0.81%) T-SQL
10 3 (0.61%) Google Apps Script
11 2 (0.41%) Kusto Query Language
12 1 (0.20%) Korn
12 1 (0.20%) VB.NET
Qualifications
1 109 (22.11%) Degree
2 77 (15.62%) Security Cleared
3 73 (14.81%) SC Cleared
4 60 (12.17%) CTC Cleared
5 23 (4.67%) Microsoft Certification
6 16 (3.25%) DBS Check
7 12 (2.43%) Azure Certification
7 12 (2.43%) Network+ Certification
8 11 (2.23%) CCNA
8 11 (2.23%) Cisco Certification
9 10 (2.03%) Microsoft Certified Professional
10 9 (1.83%) MCSA
11 7 (1.42%) CCNP
11 7 (1.42%) ITIL Certification
11 7 (1.42%) MCSE
12 6 (1.22%) Computer Science Degree
13 4 (0.81%) HNC
14 3 (0.61%) A+ Certification
15 2 (0.41%) HND
15 2 (0.41%) NVQ Level 3
Quality Assurance & Compliance
1 83 (16.84%) SLA
2 27 (5.48%) Cyber Essentials
3 22 (4.46%) ISO/IEC 27001
4 12 (2.43%) QA
5 7 (1.42%) GDPR
6 4 (0.81%) Cyber Essentials PLUS
6 4 (0.81%) PCI DSS
7 3 (0.61%) Data Quality
8 1 (0.20%) ISO 22301
System Software
1 142 (28.80%) Active Directory
2 48 (9.74%) Hyper-V
3 10 (2.03%) Docker
4 8 (1.62%) VMware Infrastructure
5 5 (1.01%) Virtual Desktop
6 4 (0.81%) Virtual Servers
7 3 (0.61%) Microsoft Virtual Server
7 3 (0.61%) Virtual Machines
7 3 (0.61%) vSphere
8 2 (0.41%) XenApp
9 1 (0.20%) Oracle RAC
Systems Management
1 88 (17.85%) Microsoft Intune
2 16 (3.25%) Active Directory Federation Services
3 8 (1.62%) Jamf Pro
4 7 (1.42%) Ansible
4 7 (1.42%) Kubernetes
5 6 (1.22%) SCCM
5 6 (1.22%) Terraform
6 4 (0.81%) Autotask
7 3 (0.61%) Nagios
7 3 (0.61%) Single Sign-On
8 2 (0.41%) Grafana
8 2 (0.41%) Prometheus
9 1 (0.20%) Oracle Enterprise Manager
9 1 (0.20%) Oracle RMAN
Vendors
1 217 (44.02%) Microsoft
2 75 (15.21%) Cisco
3 44 (8.92%) Google
4 28 (5.68%) VMware
5 12 (2.43%) Dell
6 11 (2.23%) CrowdStrike
6 11 (2.23%) Oracle
7 10 (2.03%) IBM
8 9 (1.83%) Sage
8 9 (1.83%) Ubiquiti
9 8 (1.62%) HP
9 8 (1.62%) Meraki
10 7 (1.42%) Draytek
10 7 (1.42%) IFS
10 7 (1.42%) Mitel
10 7 (1.42%) Veeam
10 7 (1.42%) WatchGuard
11 6 (1.22%) ServiceNow
12 5 (1.01%) Citrix
12 5 (1.01%) Okta