Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £39,500 per year, according to job vacancies posted during the 6 months leading to 5 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Feb 2026
Same period 2025 Same period 2024
Rank 95 178 140
Rank change year-on-year +83 -38 +66
Permanent jobs requiring a Support Engineer 443 306 641
As % of all permanent jobs with remote/hybrid work options 2.78% 1.92% 2.35%
As % of the Job Titles category 2.96% 2.00% 2.45%
Number of salaries quoted 322 243 583
10th Percentile £26,913 £29,000 £25,300
25th Percentile £31,000 £31,250 £29,250
Median annual salary (50th Percentile) £39,500 £35,015 £35,000
Median % change year-on-year +12.81% +0.04% -
75th Percentile £46,000 £50,000 £50,000
90th Percentile £58,750 £59,500 £67,500
UK median annual salary £35,000 £35,500 £33,500
% change year-on-year -1.41% +5.97% +1.52%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,961 15,326 26,140
% of permanent jobs with a recognized job title 93.73% 95.95% 95.80%
Number of salaries quoted 9,815 9,279 21,797
10th Percentile £30,500 £36,000 £33,750
25th Percentile £42,500 £47,231 £42,725
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £78,750 £81,250 £76,250
90th Percentile £97,500 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 5 February 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 5 February 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 219 (49.44%) Windows
2 204 (46.05%) Microsoft 365
3 178 (40.18%) Microsoft
4 165 (37.25%) Customer Service
5 158 (35.67%) Azure
6 133 (30.02%) Problem-Solving
7 119 (26.86%) ITIL
8 115 (25.96%) Active Directory
9 109 (24.60%) Cybersecurity
9 109 (24.60%) Degree
10 100 (22.57%) Entra ID
11 92 (20.77%) Windows 10
12 91 (20.54%) Windows Server
13 90 (20.32%) Continuous Improvement
14 88 (19.86%) Microsoft Office
15 85 (19.19%) SLA
16 79 (17.83%) Security Cleared
17 73 (16.48%) SC Cleared
18 72 (16.25%) Customer Experience
19 66 (14.90%) Analytics
19 66 (14.90%) Cisco
19 66 (14.90%) Microsoft Intune
19 66 (14.90%) SQL
20 63 (14.22%) Software Deployment
21 62 (14.00%) Ticket Management
22 60 (13.54%) CTC Cleared
22 60 (13.54%) Customer Acquisition
22 60 (13.54%) Patch Management
23 59 (13.32%) Firewall
24 51 (11.51%) Mentoring

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 47 (10.61%) Microsoft Exchange
2 42 (9.48%) SharePoint
3 6 (1.35%) IIS
4 5 (1.13%) Tomcat
4 5 (1.13%) WebSphere
4 5 (1.13%) WebSphere Application Server
5 4 (0.90%) Anypoint
5 4 (0.90%) Oracle Workflow
6 3 (0.68%) Exchange Server 2007
6 3 (0.68%) Exchange Server 2010
6 3 (0.68%) Exchange Server 2013
7 1 (0.23%) CMS
Applications
1 88 (19.86%) Microsoft Office
2 3 (0.68%) Microsoft Excel
2 3 (0.68%) Microsoft PowerPoint
3 1 (0.23%) EngageOne
Business Applications
1 9 (2.03%) Dynamics NAV
2 4 (0.90%) Markit EDM
2 4 (0.90%) NEC Housing
2 4 (0.90%) Shopify
3 3 (0.68%) Oracle EBS
4 2 (0.45%) NetSuite
5 1 (0.23%) TIBCO iProcess
Cloud Services
1 204 (46.05%) Microsoft 365
2 158 (35.67%) Azure
3 100 (22.57%) Entra ID
4 48 (10.84%) AWS
5 39 (8.80%) SaaS
6 27 (6.09%) Google Workspace
7 13 (2.93%) OneDrive
8 10 (2.26%) Azure Sentinel
9 9 (2.03%) GCP
9 9 (2.03%) Serverless
10 8 (1.81%) Amazon S3
10 8 (1.81%) IaaS
10 8 (1.81%) Power Automate
11 7 (1.58%) AWS CloudFormation
11 7 (1.58%) AWS Lambda
11 7 (1.58%) Mimecast
11 7 (1.58%) Virtual Private Cloud
12 5 (1.13%) Amazon EC2
12 5 (1.13%) Azure DevOps
12 5 (1.13%) Dynamics 365
Communications & Networking
1 59 (13.32%) Firewall
2 49 (11.06%) DNS
3 46 (10.38%) VPN
4 41 (9.26%) DHCP
5 35 (7.90%) Wi-Fi
6 31 (7.00%) TCP/IP
7 26 (5.87%) LAN
8 25 (5.64%) VLAN
9 22 (4.97%) WAN
10 19 (4.29%) VoIP
11 8 (1.81%) Wireless
12 7 (1.58%) IP Telephony
12 7 (1.58%) SSL
13 5 (1.13%) Remote Desktop
14 4 (0.90%) IPsec
14 4 (0.90%) Modbus
14 4 (0.90%) SAN
15 3 (0.68%) DMZ
15 3 (0.68%) Internet
15 3 (0.68%) Intranet
Database & Business Intelligence
1 48 (10.84%) SQL Server
2 14 (3.16%) MySQL
3 11 (2.48%) PostgreSQL
4 9 (2.03%) Azure SQL Database
5 6 (1.35%) MariaDB
5 6 (1.35%) SQL Server Reporting Services
6 5 (1.13%) Amazon RDS
6 5 (1.13%) DB2
6 5 (1.13%) Relational Database
7 4 (0.90%) BusinessObjects
7 4 (0.90%) Data Warehouse
7 4 (0.90%) MS Access
7 4 (0.90%) SAP Data Services
8 3 (0.68%) Oracle Database
8 3 (0.68%) Power BI
9 2 (0.45%) NoSQL
10 1 (0.23%) Elasticsearch
Development Applications
1 10 (2.26%) JIRA
2 4 (0.90%) SQL Server Management Studio (SSMS)
2 4 (0.90%) Toad
3 2 (0.45%) GitLab
3 2 (0.45%) Jenkins
4 1 (0.23%) Git
4 1 (0.23%) Visual Studio
General
1 207 (46.73%) Social Skills
2 60 (13.54%) Back Office
3 38 (8.58%) Finance
4 26 (5.87%) Organisational Skills
5 16 (3.61%) Analytical Skills
6 13 (2.93%) Inclusion and Diversity
6 13 (2.93%) Legal
7 12 (2.71%) Automotive
8 9 (2.03%) Telecoms
9 8 (1.81%) Public Sector
10 7 (1.58%) Documentation Skills
11 6 (1.35%) Banking
11 6 (1.35%) Law
11 6 (1.35%) Manufacturing
12 4 (0.90%) Local Government
13 3 (0.68%) French Language
14 2 (0.45%) Marketing
15 1 (0.23%) Financial Institution
15 1 (0.23%) German Language
Libraries, Frameworks & Software Standards
1 18 (4.06%) CSS
2 9 (2.03%) .NET
3 7 (1.58%) JSON
4 5 (1.13%) .NET Framework
4 5 (1.13%) Entity Framework
4 5 (1.13%) LAPP Stack
4 5 (1.13%) LDAP
4 5 (1.13%) RESTful
4 5 (1.13%) WebSphere MQ
4 5 (1.13%) WinForms
5 4 (0.90%) REST
5 4 (0.90%) SOAP
5 4 (0.90%) Web Services
5 4 (0.90%) XML
6 3 (0.68%) .NET Core
6 3 (0.68%) Elastic Stack
6 3 (0.68%) FreeSWITCH
6 3 (0.68%) LAMP
7 2 (0.45%) HTML
7 2 (0.45%) React
Miscellaneous
1 55 (12.42%) Driving Licence
2 41 (9.26%) Self-Motivation
3 17 (3.84%) Onboarding
4 15 (3.39%) CCTV
5 9 (2.03%) Renewable Energy
6 7 (1.58%) Client/Server
7 6 (1.35%) Linux Command Line
8 5 (1.13%) Low-Code
8 5 (1.13%) Reinsurance
8 5 (1.13%) Solar Energy
9 4 (0.90%) Cloud Native
9 4 (0.90%) Cyber Security Posture
9 4 (0.90%) Data Centre
9 4 (0.90%) Hybrid Cloud
10 3 (0.68%) CMDB
10 3 (0.68%) Legacy Systems
10 3 (0.68%) Life Science
10 3 (0.68%) Mobile App
11 2 (0.45%) iPhone
11 2 (0.45%) Social Media
Operating Systems
1 219 (49.44%) Windows
2 92 (20.77%) Windows 10
3 91 (20.54%) Windows Server
4 37 (8.35%) Linux
5 19 (4.29%) Unix
6 18 (4.06%) Mac OS
6 18 (4.06%) Windows Server 2012
7 15 (3.39%) Windows Server 2016
8 11 (2.48%) Windows Server 2019
9 8 (1.81%) Apple iOS
9 8 (1.81%) Red Hat Enterprise Linux
10 6 (1.35%) Debian
11 5 (1.13%) Android
11 5 (1.13%) VMS
12 3 (0.68%) CentOS
12 3 (0.68%) Rocky
12 3 (0.68%) Solaris
12 3 (0.68%) Ubuntu
12 3 (0.68%) Windows Server 2008
Processes & Methodologies
1 165 (37.25%) Customer Service
2 133 (30.02%) Problem-Solving
3 119 (26.86%) ITIL
4 109 (24.60%) Cybersecurity
5 90 (20.32%) Continuous Improvement
6 72 (16.25%) Customer Experience
7 66 (14.90%) Analytics
8 63 (14.22%) Software Deployment
9 62 (14.00%) Ticket Management
10 60 (13.54%) Customer Acquisition
10 60 (13.54%) Patch Management
11 51 (11.51%) Mentoring
12 39 (8.80%) Root Cause Analysis
13 38 (8.58%) Infrastructure Engineering
14 37 (8.35%) DevOps
15 28 (6.32%) Coaching
15 28 (6.32%) Service Delivery
16 26 (5.87%) Change Management
17 24 (5.42%) People Management
18 20 (4.51%) Agile
Programming Languages
1 66 (14.90%) SQL
2 35 (7.90%) PowerShell
3 25 (5.64%) Python
4 14 (3.16%) C#
5 11 (2.48%) Bash
5 11 (2.48%) Shell Script
6 6 (1.35%) Java
6 6 (1.35%) JavaScript
6 6 (1.35%) PHP
6 6 (1.35%) T-SQL
7 4 (0.90%) Bicep
7 4 (0.90%) R
7 4 (0.90%) VB
8 3 (0.68%) Korn
9 2 (0.45%) Google Apps Script
9 2 (0.45%) Kusto Query Language
10 1 (0.23%) Go
10 1 (0.23%) TypeScript
10 1 (0.23%) VB.NET
Qualifications
1 109 (24.60%) Degree
2 79 (17.83%) Security Cleared
3 73 (16.48%) SC Cleared
4 60 (13.54%) CTC Cleared
5 29 (6.55%) Microsoft Certification
6 17 (3.84%) DBS Check
7 11 (2.48%) CCNA
7 11 (2.48%) Cisco Certification
7 11 (2.48%) Microsoft Certified Professional
8 10 (2.26%) Azure Certification
8 10 (2.26%) MCSA
8 10 (2.26%) Network+ Certification
9 8 (1.81%) MCSE
10 7 (1.58%) CCNP
10 7 (1.58%) Computer Science Degree
10 7 (1.58%) ITIL Certification
11 5 (1.13%) AWS Certification
12 3 (0.68%) BPSS Clearance
12 3 (0.68%) HNC
13 2 (0.45%) HND
Quality Assurance & Compliance
1 85 (19.19%) SLA
2 21 (4.74%) Cyber Essentials
3 16 (3.61%) ISO/IEC 27001
4 11 (2.48%) QA
5 8 (1.81%) GDPR
6 2 (0.45%) PCI DSS
7 1 (0.23%) ISO 9001
System Software
1 115 (25.96%) Active Directory
2 37 (8.35%) Hyper-V
3 15 (3.39%) Docker
4 13 (2.93%) VMware Infrastructure
5 5 (1.13%) Virtual Machines
6 4 (0.90%) Virtual Servers
7 3 (0.68%) Microsoft Virtual Server
8 2 (0.45%) Virtual Desktop
8 2 (0.45%) vSphere
8 2 (0.45%) XenApp
9 1 (0.23%) BitLocker
9 1 (0.23%) Kamailio
Systems Management
1 66 (14.90%) Microsoft Intune
2 16 (3.61%) Terraform
3 12 (2.71%) Ansible
3 12 (2.71%) Kubernetes
4 10 (2.26%) Active Directory Federation Services
5 5 (1.13%) Jamf Pro
6 4 (0.90%) Autotask
6 4 (0.90%) SCOM
7 3 (0.68%) Nagios
8 2 (0.45%) Grafana
8 2 (0.45%) Prometheus
8 2 (0.45%) Single Sign-On
9 1 (0.23%) Docker Swarm
9 1 (0.23%) SCCM
Vendors
1 178 (40.18%) Microsoft
2 66 (14.90%) Cisco
3 35 (7.90%) Google
4 29 (6.55%) VMware
5 14 (3.16%) Oracle
6 13 (2.93%) IBM
7 10 (2.26%) Dell
8 8 (1.81%) Sage
8 8 (1.81%) SAP
9 7 (1.58%) Draytek
9 7 (1.58%) IFS
9 7 (1.58%) Mitel
9 7 (1.58%) WatchGuard
10 6 (1.35%) HP
10 6 (1.35%) Red Hat
10 6 (1.35%) Veeam
11 5 (1.13%) Apple
11 5 (1.13%) Salesforce
11 5 (1.13%) TIBCO
11 5 (1.13%) Toshiba