Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £37,000 per year, according to job vacancies posted during the 6 months leading to 4 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 May 2026
Same period 2025 Same period 2024
Rank 96 173 174
Rank change year-on-year +77 +1 +26
Permanent jobs requiring a Support Engineer 455 292 610
As % of all permanent jobs with remote/hybrid work options 2.50% 2.10% 1.88%
As % of the Job Titles category 2.67% 2.28% 1.96%
Number of salaries quoted 338 254 560
10th Percentile £27,000 £27,750 £25,225
25th Percentile £30,000 £31,250 £29,000
Median annual salary (50th Percentile) £37,000 £37,500 £35,000
Median % change year-on-year -1.33% +7.14% -
75th Percentile £43,563 £52,500 £47,500
90th Percentile £57,500 £58,000 £65,000
UK median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -3.33%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 17,026 12,788 31,124
% of permanent jobs with a recognized job title 93.67% 91.97% 95.87%
Number of salaries quoted 12,370 9,045 24,881
10th Percentile £32,875 £31,250 £33,000
25th Percentile £45,000 £44,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £56,000
Median % change year-on-year - +7.14% -10.40%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £104,399 £92,500
UK median annual salary £55,000 £59,000 £52,900
% change year-on-year -6.78% +11.53% -11.83%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 4 May 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 4 May 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 233 (51.21%) Microsoft 365
2 221 (48.57%) Windows
3 212 (46.59%) Microsoft
4 167 (36.70%) Azure
5 166 (36.48%) Customer Service
6 147 (32.31%) Problem-Solving
7 144 (31.65%) Active Directory
8 137 (30.11%) Entra ID
9 126 (27.69%) ITIL
10 104 (22.86%) Degree
11 103 (22.64%) Microsoft Office
12 97 (21.32%) Windows 10
13 96 (21.10%) Cybersecurity
14 92 (20.22%) Continuous Improvement
14 92 (20.22%) Windows Server
15 87 (19.12%) SLA
16 80 (17.58%) Cisco
17 78 (17.14%) Microsoft Intune
17 78 (17.14%) Security Cleared
18 77 (16.92%) Firewall
19 74 (16.26%) SC Cleared
20 70 (15.38%) Analytics
20 70 (15.38%) Customer Experience
21 69 (15.16%) Ticket Management
22 66 (14.51%) Software Deployment
23 64 (14.07%) Microsoft Exchange
24 62 (13.63%) Patch Management
25 61 (13.41%) SQL
26 60 (13.19%) CTC Cleared
26 60 (13.19%) Customer Acquisition

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 64 (14.07%) Microsoft Exchange
2 52 (11.43%) SharePoint
3 9 (1.98%) Exchange Server 2007
3 9 (1.98%) Exchange Server 2010
3 9 (1.98%) Exchange Server 2013
4 5 (1.10%) Confluence
5 1 (0.22%) CMS
5 1 (0.22%) IIS
5 1 (0.22%) JBoss
5 1 (0.22%) OpenStack
5 1 (0.22%) Red Hat Fuse
Applications
1 103 (22.64%) Microsoft Office
2 3 (0.66%) Microsoft Excel
2 3 (0.66%) Microsoft PowerPoint
3 1 (0.22%) EngageOne
Business Applications
1 7 (1.54%) Dynamics NAV
2 4 (0.88%) Markit EDM
3 3 (0.66%) Oracle EBS
4 1 (0.22%) NetSuite
4 1 (0.22%) TIBCO iProcess
Cloud Services
1 233 (51.21%) Microsoft 365
2 167 (36.70%) Azure
3 137 (30.11%) Entra ID
4 57 (12.53%) SaaS
5 32 (7.03%) Google Workspace
6 26 (5.71%) AWS
7 19 (4.18%) Mimecast
8 11 (2.42%) OneDrive
9 8 (1.76%) Azure Sentinel
10 7 (1.54%) IaaS
10 7 (1.54%) Power Platform
11 5 (1.10%) Intacct
11 5 (1.10%) Power Automate
11 5 (1.10%) Serverless
12 4 (0.88%) Azure Data Factory
12 4 (0.88%) dbt
12 4 (0.88%) Snowflake
13 3 (0.66%) Amazon S3
13 3 (0.66%) Azure Storage
13 3 (0.66%) Slack
Communications & Networking
1 77 (16.92%) Firewall
2 59 (12.97%) DNS
3 54 (11.87%) Wi-Fi
4 52 (11.43%) DHCP
5 50 (10.99%) VPN
6 42 (9.23%) VoIP
7 34 (7.47%) LAN
7 34 (7.47%) TCP/IP
8 30 (6.59%) WAN
9 25 (5.49%) VLAN
10 11 (2.42%) Wireless
11 7 (1.54%) Unified Communications
12 5 (1.10%) DMZ
12 5 (1.10%) Reverse Proxy
12 5 (1.10%) STUN
13 3 (0.66%) IPsec
13 3 (0.66%) NAS
13 3 (0.66%) Network Security
14 2 (0.44%) Internet
14 2 (0.44%) WLAN
Database & Business Intelligence
1 34 (7.47%) SQL Server
2 12 (2.64%) Azure SQL Database
3 11 (2.42%) MySQL
4 5 (1.10%) Power BI
5 4 (0.88%) Data Warehouse
6 3 (0.66%) PostgreSQL
7 1 (0.22%) Amazon RDS
7 1 (0.22%) Relational Database
Development Applications
1 24 (5.27%) JIRA
2 7 (1.54%) SQL Server Management Studio (SSMS)
3 4 (0.88%) Browser DevTools
4 2 (0.44%) Git
4 2 (0.44%) Postman
5 1 (0.22%) Jenkins
5 1 (0.22%) JUnit
General
1 199 (43.74%) Social Skills
2 60 (13.19%) Back Office
3 38 (8.35%) Finance
4 31 (6.81%) Organisational Skills
5 24 (5.27%) Legal
6 18 (3.96%) Manufacturing
6 18 (3.96%) Telecoms
7 17 (3.74%) Analytical Skills
8 13 (2.86%) Documentation Skills
9 10 (2.20%) Electronics
9 10 (2.20%) Inclusion and Diversity
10 8 (1.76%) Law
11 7 (1.54%) Retail
12 6 (1.32%) Advertising
12 6 (1.32%) Public Sector
13 4 (0.88%) Financial Institution
14 3 (0.66%) Agriculture
14 3 (0.66%) French Language
14 3 (0.66%) Marketing
15 2 (0.44%) Military
Libraries, Frameworks & Software Standards
1 18 (3.96%) CSS
2 10 (2.20%) .NET
3 8 (1.76%) HTML
4 7 (1.54%) JSON
5 5 (1.10%) FreeSWITCH
6 4 (0.88%) AngularJS
7 3 (0.66%) HTML5
7 3 (0.66%) jQuery
8 2 (0.44%) .NET Core
9 1 (0.22%) Apache Camel
9 1 (0.22%) Elastic Stack
9 1 (0.22%) LAMP
9 1 (0.22%) Mustache
9 1 (0.22%) Node.js
9 1 (0.22%) Oracle GoldenGate
9 1 (0.22%) REST
9 1 (0.22%) SOAP
9 1 (0.22%) Spring
9 1 (0.22%) Spring Boot
9 1 (0.22%) Web Services
Miscellaneous
1 45 (9.89%) Driving Licence
2 31 (6.81%) Self-Motivation
3 16 (3.52%) Onboarding
4 12 (2.64%) Client/Server
5 5 (1.10%) CCTV
5 5 (1.10%) Raspberry Pi
5 5 (1.10%) Reinsurance
5 5 (1.10%) Renewable Energy
6 4 (0.88%) Cloud Native
6 4 (0.88%) Management Information System
6 4 (0.88%) Social Media
6 4 (0.88%) Solar Energy
7 3 (0.66%) CMDB
7 3 (0.66%) Data Centre
7 3 (0.66%) Greenfield Project
7 3 (0.66%) Legacy Systems
7 3 (0.66%) Mobile App
8 2 (0.44%) Low-Code
8 2 (0.44%) PKI
8 2 (0.44%) Product Ownership
Operating Systems
1 221 (48.57%) Windows
2 97 (21.32%) Windows 10
3 92 (20.22%) Windows Server
4 29 (6.37%) Linux
4 29 (6.37%) Mac OS
5 23 (5.05%) Windows Server 2012
5 23 (5.05%) Windows Server 2016
6 13 (2.86%) Windows Server 2019
7 10 (2.20%) Windows Server 2008
8 9 (1.98%) Ubuntu
9 5 (1.10%) Apple iOS
9 5 (1.10%) Debian
10 4 (0.88%) CentOS
11 3 (0.66%) Android
11 3 (0.66%) SUSE
12 2 (0.44%) Mac OS X
12 2 (0.44%) Unix
12 2 (0.44%) VMS
13 1 (0.22%) Rocky
13 1 (0.22%) Windows 7
Processes & Methodologies
1 166 (36.48%) Customer Service
2 147 (32.31%) Problem-Solving
3 126 (27.69%) ITIL
4 96 (21.10%) Cybersecurity
5 92 (20.22%) Continuous Improvement
6 70 (15.38%) Analytics
6 70 (15.38%) Customer Experience
7 69 (15.16%) Ticket Management
8 66 (14.51%) Software Deployment
9 62 (13.63%) Patch Management
10 60 (13.19%) Customer Acquisition
11 46 (10.11%) Infrastructure Engineering
12 37 (8.13%) Change Management
13 29 (6.37%) Root Cause Analysis
14 26 (5.71%) DevOps
15 25 (5.49%) Collaborative Working
15 25 (5.49%) Incident Management
15 25 (5.49%) Service Delivery
16 24 (5.27%) People Management
17 21 (4.62%) Mentoring
Programming Languages
1 61 (13.41%) SQL
2 32 (7.03%) PowerShell
3 17 (3.74%) Python
4 15 (3.30%) R
5 12 (2.64%) JavaScript
6 10 (2.20%) Bash
7 7 (1.54%) C#
8 3 (0.66%) Google Apps Script
8 3 (0.66%) Java
9 2 (0.44%) Kusto Query Language
9 2 (0.44%) PHP
9 2 (0.44%) Shell Script
10 1 (0.22%) Bicep
10 1 (0.22%) Korn
Qualifications
1 104 (22.86%) Degree
2 78 (17.14%) Security Cleared
3 74 (16.26%) SC Cleared
4 60 (13.19%) CTC Cleared
5 23 (5.05%) DBS Check
6 19 (4.18%) Microsoft Certification
7 11 (2.42%) Azure Certification
7 11 (2.42%) Network+ Certification
8 6 (1.32%) HNC
9 5 (1.10%) HND
9 5 (1.10%) ITIL Certification
10 4 (0.88%) CCNA
10 4 (0.88%) Cisco Certification
11 3 (0.66%) MCSA
12 2 (0.44%) DV Cleared
13 1 (0.22%) A+ Certification
13 1 (0.22%) ACSP
13 1 (0.22%) CCNP
13 1 (0.22%) CompTIA Security+
13 1 (0.22%) MCSE
Quality Assurance & Compliance
1 87 (19.12%) SLA
2 23 (5.05%) Cyber Essentials
3 21 (4.62%) ISO/IEC 27001
4 12 (2.64%) QA
5 6 (1.32%) GDPR
6 4 (0.88%) Cyber Essentials PLUS
7 3 (0.66%) Data Quality
7 3 (0.66%) PCI DSS
8 2 (0.44%) Accessibility
9 1 (0.22%) ISO 22301
System Software
1 144 (31.65%) Active Directory
2 46 (10.11%) Hyper-V
3 13 (2.86%) VMware Infrastructure
4 6 (1.32%) Virtual Desktop
5 5 (1.10%) Virtual Machines
5 5 (1.10%) vSphere
6 4 (0.88%) Docker
6 4 (0.88%) Terminal Services
7 3 (0.66%) BitLocker
7 3 (0.66%) Microsoft Virtual Server
7 3 (0.66%) Virtual Servers
8 1 (0.22%) Oracle RAC
Systems Management
1 78 (17.14%) Microsoft Intune
2 14 (3.08%) Active Directory Federation Services
3 9 (1.98%) SCCM
4 7 (1.54%) Jamf Pro
5 4 (0.88%) Terraform
6 3 (0.66%) Ansible
6 3 (0.66%) Single Sign-On
7 1 (0.22%) Autotask
7 1 (0.22%) Kubernetes
7 1 (0.22%) Nagios
7 1 (0.22%) Oracle Enterprise Manager
7 1 (0.22%) Oracle RMAN
Vendors
1 212 (46.59%) Microsoft
2 80 (17.58%) Cisco
3 32 (7.03%) Google
4 25 (5.49%) VMware
5 15 (3.30%) CrowdStrike
6 11 (2.42%) HP
6 11 (2.42%) Meraki
7 10 (2.20%) Dell
7 10 (2.20%) Veeam
8 9 (1.98%) Ubiquiti
9 8 (1.76%) ServiceNow
10 6 (1.32%) Apple
10 6 (1.32%) Sophos
11 5 (1.10%) Freshdesk
11 5 (1.10%) Okta
11 5 (1.10%) Sage
11 5 (1.10%) Siemens
11 5 (1.10%) Synology
12 4 (0.88%) Ab Initio
12 4 (0.88%) Yealink