Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £38,000 per year, according to job vacancies posted during the 6 months leading to 10 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Mar 2026
Same period 2025 Same period 2024
Rank 88 175 150
Rank change year-on-year +87 -25 +46
Permanent jobs requiring a Support Engineer 484 291 675
As % of all permanent jobs with remote/hybrid work options 2.92% 2.08% 2.26%
As % of the Job Titles category 3.11% 2.19% 2.35%
Number of salaries quoted 361 246 612
10th Percentile £26,875 £27,625 £25,000
25th Percentile £30,500 £30,875 £29,000
Median annual salary (50th Percentile) £38,000 £35,000 £35,000
Median % change year-on-year +8.57% - -
75th Percentile £45,000 £50,000 £48,500
90th Percentile £58,750 £58,750 £66,778
UK median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -2.99%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,562 13,280 28,672
% of permanent jobs with a recognized job title 93.78% 94.86% 95.89%
Number of salaries quoted 10,457 8,950 23,925
10th Percentile £31,250 £33,250 £33,000
25th Percentile £43,000 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,188 £75,000
90th Percentile £97,500 £102,419 £93,750
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 10 March 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 10 March 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 242 (50.00%) Windows
2 238 (49.17%) Microsoft 365
3 210 (43.39%) Microsoft
4 188 (38.84%) Azure
5 173 (35.74%) Customer Service
6 151 (31.20%) Problem-Solving
7 137 (28.31%) Active Directory
8 131 (27.07%) ITIL
9 120 (24.79%) Entra ID
10 104 (21.49%) Degree
11 103 (21.28%) Windows Server
12 102 (21.07%) Cybersecurity
13 100 (20.66%) Microsoft Office
14 99 (20.45%) Windows 10
15 88 (18.18%) Continuous Improvement
16 85 (17.56%) SLA
17 81 (16.74%) Microsoft Intune
17 81 (16.74%) Security Cleared
18 78 (16.12%) Firewall
19 77 (15.91%) SC Cleared
20 74 (15.29%) Cisco
20 74 (15.29%) Customer Experience
21 69 (14.26%) Analytics
22 66 (13.64%) Software Deployment
22 66 (13.64%) Ticket Management
23 63 (13.02%) DNS
23 63 (13.02%) Microsoft Exchange
24 62 (12.81%) SQL
25 61 (12.60%) Patch Management
26 60 (12.40%) CTC Cleared

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 63 (13.02%) Microsoft Exchange
2 44 (9.09%) SharePoint
3 6 (1.24%) Exchange Server 2007
3 6 (1.24%) Exchange Server 2010
3 6 (1.24%) Exchange Server 2013
3 6 (1.24%) IIS
4 4 (0.83%) Anypoint
5 2 (0.41%) Tomcat
5 2 (0.41%) WebSphere
5 2 (0.41%) WebSphere Application Server
6 1 (0.21%) CMS
Applications
1 100 (20.66%) Microsoft Office
2 3 (0.62%) Microsoft Excel
2 3 (0.62%) Microsoft PowerPoint
3 1 (0.21%) EngageOne
Business Applications
1 9 (1.86%) Dynamics NAV
2 4 (0.83%) Markit EDM
2 4 (0.83%) Shopify
3 3 (0.62%) Oracle EBS
4 2 (0.41%) NetSuite
5 1 (0.21%) TIBCO iProcess
Cloud Services
1 238 (49.17%) Microsoft 365
2 188 (38.84%) Azure
3 120 (24.79%) Entra ID
4 51 (10.54%) SaaS
5 50 (10.33%) AWS
6 37 (7.64%) Google Workspace
7 11 (2.27%) Azure Sentinel
7 11 (2.27%) IaaS
7 11 (2.27%) Mimecast
7 11 (2.27%) OneDrive
8 9 (1.86%) GCP
9 8 (1.65%) Power Automate
10 6 (1.24%) PaaS
10 6 (1.24%) Serverless
11 5 (1.03%) Amazon S3
11 5 (1.03%) Azure DevOps
11 5 (1.03%) Azure Monitor
11 5 (1.03%) Intacct
12 4 (0.83%) dbt
12 4 (0.83%) Snowflake
Communications & Networking
1 78 (16.12%) Firewall
2 63 (13.02%) DNS
3 55 (11.36%) VPN
4 53 (10.95%) DHCP
5 47 (9.71%) Wi-Fi
6 40 (8.26%) TCP/IP
7 34 (7.02%) LAN
8 30 (6.20%) VoIP
9 29 (5.99%) VLAN
9 29 (5.99%) WAN
10 8 (1.65%) Wireless
11 7 (1.45%) IP Telephony
12 5 (1.03%) DMZ
12 5 (1.03%) Remote Desktop
12 5 (1.03%) Reverse Proxy
12 5 (1.03%) STUN
13 4 (0.83%) IPsec
13 4 (0.83%) SSL
13 4 (0.83%) Unified Communications
14 3 (0.62%) DKIM
Database & Business Intelligence
1 42 (8.68%) SQL Server
2 11 (2.27%) MySQL
3 8 (1.65%) Azure SQL Database
4 6 (1.24%) SQL Server Reporting Services
5 4 (0.83%) Data Warehouse
5 4 (0.83%) PostgreSQL
5 4 (0.83%) Relational Database
6 3 (0.62%) MariaDB
6 3 (0.62%) Oracle Database
6 3 (0.62%) Power BI
7 2 (0.41%) Amazon RDS
7 2 (0.41%) DB2
7 2 (0.41%) NoSQL
Development Applications
1 17 (3.51%) JIRA
2 7 (1.45%) SQL Server Management Studio (SSMS)
3 2 (0.41%) GitLab
3 2 (0.41%) Jenkins
3 2 (0.41%) Postman
4 1 (0.21%) Git
4 1 (0.21%) Visual Studio
General
1 228 (47.11%) Social Skills
2 60 (12.40%) Back Office
3 41 (8.47%) Finance
4 34 (7.02%) Organisational Skills
5 21 (4.34%) Analytical Skills
6 20 (4.13%) Legal
7 13 (2.69%) Telecoms
8 11 (2.27%) Law
9 10 (2.07%) Inclusion and Diversity
9 10 (2.07%) Manufacturing
10 9 (1.86%) Documentation Skills
11 5 (1.03%) Retail
12 4 (0.83%) Automotive
12 4 (0.83%) Marketing
12 4 (0.83%) Public Sector
13 3 (0.62%) Banking
13 3 (0.62%) Financial Institution
13 3 (0.62%) French Language
14 1 (0.21%) Electronics
14 1 (0.21%) German Language
Libraries, Frameworks & Software Standards
1 25 (5.17%) CSS
2 16 (3.31%) .NET
3 9 (1.86%) HTML
4 8 (1.65%) JSON
5 5 (1.03%) .NET Framework
5 5 (1.03%) Entity Framework
5 5 (1.03%) FreeSWITCH
5 5 (1.03%) RESTful
5 5 (1.03%) WinForms
6 4 (0.83%) REST
6 4 (0.83%) SOAP
6 4 (0.83%) Web Services
6 4 (0.83%) XML
7 3 (0.62%) .NET Core
7 3 (0.62%) AngularJS
7 3 (0.62%) HTML5
7 3 (0.62%) jQuery
7 3 (0.62%) LAMP
8 2 (0.41%) LDAP
8 2 (0.41%) WebSphere MQ
Miscellaneous
1 59 (12.19%) Driving Licence
2 45 (9.30%) Self-Motivation
3 19 (3.93%) Onboarding
4 14 (2.89%) CCTV
5 10 (2.07%) Renewable Energy
6 8 (1.65%) Client/Server
7 6 (1.24%) Low-Code
7 6 (1.24%) Solar Energy
8 5 (1.03%) Legacy Systems
8 5 (1.03%) Reinsurance
9 4 (0.83%) Cloud Native
9 4 (0.83%) Data Centre
9 4 (0.83%) Hybrid Cloud
9 4 (0.83%) Management Information System
9 4 (0.83%) Social Media
10 3 (0.62%) CMDB
10 3 (0.62%) Greenfield Project
10 3 (0.62%) Life Science
10 3 (0.62%) Mobile App
11 2 (0.41%) Marketing Technology
Operating Systems
1 242 (50.00%) Windows
2 103 (21.28%) Windows Server
3 99 (20.45%) Windows 10
4 34 (7.02%) Linux
5 27 (5.58%) Mac OS
6 26 (5.37%) Windows Server 2012
7 22 (4.55%) Windows Server 2016
8 15 (3.10%) Windows Server 2019
9 9 (1.86%) Apple iOS
9 9 (1.86%) Unix
10 7 (1.45%) Windows Server 2008
11 6 (1.24%) Android
11 6 (1.24%) CentOS
11 6 (1.24%) Ubuntu
12 5 (1.03%) Debian
12 5 (1.03%) VMS
13 3 (0.62%) Rocky
13 3 (0.62%) SUSE
14 2 (0.41%) Red Hat Enterprise Linux
15 1 (0.21%) Windows 7
Processes & Methodologies
1 173 (35.74%) Customer Service
2 151 (31.20%) Problem-Solving
3 131 (27.07%) ITIL
4 102 (21.07%) Cybersecurity
5 88 (18.18%) Continuous Improvement
6 74 (15.29%) Customer Experience
7 69 (14.26%) Analytics
8 66 (13.64%) Software Deployment
8 66 (13.64%) Ticket Management
9 61 (12.60%) Patch Management
10 60 (12.40%) Customer Acquisition
11 47 (9.71%) Root Cause Analysis
12 46 (9.50%) Infrastructure Engineering
13 43 (8.88%) Mentoring
14 34 (7.02%) DevOps
15 32 (6.61%) Change Management
16 29 (5.99%) Coaching
16 29 (5.99%) Service Delivery
17 24 (4.96%) People Management
18 22 (4.55%) Incident Management
Programming Languages
1 62 (12.81%) SQL
2 36 (7.44%) PowerShell
3 25 (5.17%) Python
4 17 (3.51%) C#
5 16 (3.31%) JavaScript
6 12 (2.48%) Bash
7 8 (1.65%) R
8 7 (1.45%) Shell Script
9 6 (1.24%) Java
10 5 (1.03%) PHP
10 5 (1.03%) T-SQL
11 4 (0.83%) Bicep
12 3 (0.62%) Google Apps Script
13 2 (0.41%) Kusto Query Language
14 1 (0.21%) VB.NET
Qualifications
1 104 (21.49%) Degree
2 81 (16.74%) Security Cleared
3 77 (15.91%) SC Cleared
4 60 (12.40%) CTC Cleared
5 26 (5.37%) Microsoft Certification
6 16 (3.31%) DBS Check
7 14 (2.89%) Azure Certification
8 12 (2.48%) Network+ Certification
9 10 (2.07%) CCNA
9 10 (2.07%) Cisco Certification
9 10 (2.07%) Microsoft Certified Professional
10 9 (1.86%) MCSA
11 7 (1.45%) CCNP
11 7 (1.45%) Computer Science Degree
11 7 (1.45%) ITIL Certification
11 7 (1.45%) MCSE
12 3 (0.62%) A+ Certification
12 3 (0.62%) BPSS Clearance
12 3 (0.62%) HNC
13 2 (0.41%) AWS Certification
Quality Assurance & Compliance
1 85 (17.56%) SLA
2 26 (5.37%) Cyber Essentials
3 20 (4.13%) ISO/IEC 27001
4 12 (2.48%) QA
5 7 (1.45%) GDPR
6 5 (1.03%) PCI DSS
7 3 (0.62%) Cyber Essentials PLUS
7 3 (0.62%) Data Quality
8 1 (0.21%) ISO 22301
System Software
1 137 (28.31%) Active Directory
2 49 (10.12%) Hyper-V
3 11 (2.27%) VMware Infrastructure
4 10 (2.07%) Docker
5 5 (1.03%) Virtual Desktop
5 5 (1.03%) Virtual Machines
6 4 (0.83%) Virtual Servers
7 3 (0.62%) Microsoft Virtual Server
8 2 (0.41%) vSphere
8 2 (0.41%) XenApp
Systems Management
1 81 (16.74%) Microsoft Intune
2 15 (3.10%) Active Directory Federation Services
3 12 (2.48%) Terraform
4 9 (1.86%) Ansible
5 7 (1.45%) Jamf Pro
5 7 (1.45%) Kubernetes
6 5 (1.03%) SCCM
7 4 (0.83%) Autotask
7 4 (0.83%) SCOM
8 3 (0.62%) Nagios
8 3 (0.62%) Single Sign-On
9 2 (0.41%) Grafana
9 2 (0.41%) Prometheus
Vendors
1 210 (43.39%) Microsoft
2 74 (15.29%) Cisco
3 44 (9.09%) Google
4 30 (6.20%) VMware
5 12 (2.48%) Dell
6 10 (2.07%) IBM
6 10 (2.07%) Oracle
6 10 (2.07%) Sage
7 8 (1.65%) CrowdStrike
7 8 (1.65%) HP
7 8 (1.65%) Ubiquiti
8 7 (1.45%) Draytek
8 7 (1.45%) IFS
8 7 (1.45%) Mitel
8 7 (1.45%) WatchGuard
9 6 (1.24%) Meraki
9 6 (1.24%) Veeam
10 5 (1.03%) Okta
10 5 (1.03%) ServiceNow
10 5 (1.03%) Xamarin