Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 15 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Nov 2025
Same period 2024 Same period 2023
Rank 132 179 156
Rank change year-on-year +47 -23 +97
Permanent jobs requiring a Support Engineer 348 358 490
As % of all permanent jobs with remote/hybrid work options 2.22% 1.80% 2.24%
As % of the Job Titles category 2.37% 1.86% 2.33%
Number of salaries quoted 288 289 449
10th Percentile £28,000 £28,500 £24,500
25th Percentile £31,250 £31,250 £29,750
Median annual salary (50th Percentile) £40,000 £36,000 £37,500
Median % change year-on-year +11.11% -4.00% +9.49%
75th Percentile £52,500 £45,000 £52,500
90th Percentile £59,125 £51,250 £67,500
UK median annual salary £37,000 £35,000 £35,000
% change year-on-year +5.71% - +5.24%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,682 19,223 20,992
% of permanent jobs with a recognized job title 93.81% 96.64% 95.95%
Number of salaries quoted 9,133 12,023 17,121
10th Percentile £29,520 £35,000 £36,250
25th Percentile £40,000 £45,000 £46,250
Median annual salary (50th Percentile) £56,000 £60,000 £62,000
Median % change year-on-year -6.67% -3.23% +0.19%
75th Percentile £77,284 £80,000 £80,000
90th Percentile £96,250 £97,500 £97,500
UK median annual salary £52,500 £57,500 £60,000
% change year-on-year -8.70% -4.17% -

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 15 November 2025.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 15 November 2025, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 150 (43.10%) Windows
2 119 (34.20%) Azure
3 114 (32.76%) Microsoft
4 111 (31.90%) Microsoft 365
5 100 (28.74%) Problem-Solving
6 93 (26.72%) Customer Service
7 87 (25.00%) Active Directory
8 74 (21.26%) Windows Server
9 68 (19.54%) Degree
10 58 (16.67%) Cybersecurity
10 58 (16.67%) ITIL
10 58 (16.67%) Microsoft Intune
11 53 (15.23%) Mentoring
11 53 (15.23%) SQL
12 51 (14.66%) Linux
13 49 (14.08%) Entra ID
14 46 (13.22%) Firewall
15 45 (12.93%) AWS
16 40 (11.49%) SQL Server
17 39 (11.21%) Continuous Improvement
18 37 (10.63%) VMware
18 37 (10.63%) VPN
18 37 (10.63%) Windows 10
19 35 (10.06%) SharePoint
20 34 (9.77%) Microsoft Exchange
21 31 (8.91%) DevOps
21 31 (8.91%) SLA
22 30 (8.62%) Microsoft Certification
23 27 (7.76%) DNS
23 27 (7.76%) Hyper-V

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 35 (10.06%) SharePoint
2 34 (9.77%) Microsoft Exchange
3 6 (1.72%) IIS
3 6 (1.72%) Tomcat
3 6 (1.72%) WebSphere
3 6 (1.72%) WebSphere Application Server
4 4 (1.15%) Anypoint
4 4 (1.15%) Oracle Workflow
Applications
1 24 (6.90%) Microsoft Office
2 5 (1.44%) Microsoft Project
Business Applications
1 4 (1.15%) Dynamics NAV
1 4 (1.15%) NEC Housing
1 4 (1.15%) Salesforce CRM
1 4 (1.15%) Shopify
2 2 (0.57%) NetSuite
2 2 (0.57%) Oracle ERP
Cloud Services
1 119 (34.20%) Azure
2 111 (31.90%) Microsoft 365
3 49 (14.08%) Entra ID
4 45 (12.93%) AWS
5 27 (7.76%) SaaS
6 17 (4.89%) OneDrive
7 10 (2.87%) IaaS
8 9 (2.59%) GCP
8 9 (2.59%) Google Workspace
9 8 (2.30%) AWS CloudFormation
10 7 (2.01%) Power Automate
11 6 (1.72%) Amazon EC2
11 6 (1.72%) Amazon ECR
11 6 (1.72%) Amazon EKS
11 6 (1.72%) Amazon S3
11 6 (1.72%) AWS Lambda
11 6 (1.72%) Route 53
11 6 (1.72%) Serverless
11 6 (1.72%) Virtual Private Cloud
12 5 (1.44%) PaaS
Communications & Networking
1 46 (13.22%) Firewall
2 37 (10.63%) VPN
3 27 (7.76%) DNS
4 22 (6.32%) TCP/IP
5 20 (5.75%) DHCP
5 20 (5.75%) Wi-Fi
6 17 (4.89%) LAN
7 15 (4.31%) WAN
8 13 (3.74%) VLAN
8 13 (3.74%) VoIP
9 11 (3.16%) Internet
10 8 (2.30%) SSL
11 7 (2.01%) IP Telephony
12 6 (1.72%) SAN
13 5 (1.44%) DMZ
13 5 (1.44%) Modbus
13 5 (1.44%) Remote Desktop
13 5 (1.44%) STUN
13 5 (1.44%) Wireless
14 4 (1.15%) Unified Communications
Database & Business Intelligence
1 40 (11.49%) SQL Server
2 14 (4.02%) MySQL
3 11 (3.16%) PostgreSQL
4 9 (2.59%) Azure SQL Database
5 6 (1.72%) Amazon RDS
5 6 (1.72%) DB2
5 6 (1.72%) MariaDB
5 6 (1.72%) SQL Server Reporting Services
6 5 (1.44%) Relational Database
7 4 (1.15%) BusinessObjects
7 4 (1.15%) MS Access
7 4 (1.15%) SAP Data Services
8 3 (0.86%) Oracle Database
9 2 (0.57%) NoSQL
10 1 (0.29%) Elasticsearch
10 1 (0.29%) Power BI
Development Applications
1 4 (1.15%) Toad
2 2 (0.57%) GitLab
2 2 (0.57%) Jenkins
3 1 (0.29%) Fiddler
3 1 (0.29%) Visual Studio
General
1 138 (39.66%) Social Skills
2 28 (8.05%) Finance
3 17 (4.89%) Organisational Skills
4 14 (4.02%) Inclusion and Diversity
5 13 (3.74%) Analytical Skills
5 13 (3.74%) Back Office
6 12 (3.45%) Automotive
6 12 (3.45%) Telecoms
7 10 (2.87%) Documentation Skills
8 8 (2.30%) Legal
8 8 (2.30%) Public Sector
9 7 (2.01%) Banking
9 7 (2.01%) Retail
10 6 (1.72%) Law
10 6 (1.72%) Manufacturing
11 4 (1.15%) Games
11 4 (1.15%) Local Government
11 4 (1.15%) Marketing
12 3 (0.86%) Front Office
13 2 (0.57%) Electronics
Libraries, Frameworks & Software Standards
1 8 (2.30%) CSS
2 6 (1.72%) .NET
2 6 (1.72%) LAPP Stack
2 6 (1.72%) LDAP
2 6 (1.72%) WebSphere MQ
3 5 (1.44%) .NET Framework
3 5 (1.44%) Entity Framework
3 5 (1.44%) FreeSWITCH
3 5 (1.44%) JSON
3 5 (1.44%) RESTful
3 5 (1.44%) WinForms
4 4 (1.15%) REST
4 4 (1.15%) SOAP
4 4 (1.15%) Web Services
4 4 (1.15%) XML
5 3 (0.86%) Elastic Stack
5 3 (0.86%) LAMP
6 2 (0.57%) React
7 1 (0.29%) Node.js
7 1 (0.29%) OpenID
Miscellaneous
1 68 (19.54%) Driving Licence
2 42 (12.07%) Self-Motivation
3 15 (4.31%) Onboarding
4 11 (3.16%) CCTV
5 8 (2.30%) Renewable Energy
6 7 (2.01%) Client/Server
6 7 (2.01%) Data Centre
6 7 (2.01%) Linux Command Line
7 5 (1.44%) Cyber Security Posture
8 4 (1.15%) Hybrid Cloud
8 4 (1.15%) Low-Code
8 4 (1.15%) Robotics
9 3 (0.86%) BYOD
9 3 (0.86%) Equities
9 3 (0.86%) Foreign Exchange (FX)
9 3 (0.86%) Legacy Systems
9 3 (0.86%) Life Science
9 3 (0.86%) Solar Energy
10 2 (0.57%) Enterprise Software
10 2 (0.57%) Public Cloud
Operating Systems
1 150 (43.10%) Windows
2 74 (21.26%) Windows Server
3 51 (14.66%) Linux
4 37 (10.63%) Windows 10
5 21 (6.03%) Unix
6 17 (4.89%) Mac OS
7 12 (3.45%) Apple iOS
8 11 (3.16%) Red Hat Enterprise Linux
9 10 (2.87%) Debian
9 10 (2.87%) Windows Server 2016
10 8 (2.30%) Windows Server 2012
11 6 (1.72%) Android
11 6 (1.72%) Windows Server 2019
12 5 (1.44%) Mac OS X
12 5 (1.44%) Solaris
13 3 (0.86%) CentOS
13 3 (0.86%) Rocky
13 3 (0.86%) Ubuntu
13 3 (0.86%) VMS
Processes & Methodologies
1 100 (28.74%) Problem-Solving
2 93 (26.72%) Customer Service
3 58 (16.67%) Cybersecurity
3 58 (16.67%) ITIL
4 53 (15.23%) Mentoring
5 39 (11.21%) Continuous Improvement
6 31 (8.91%) DevOps
7 26 (7.47%) Infrastructure Engineering
7 26 (7.47%) Root Cause Analysis
8 23 (6.61%) Coaching
9 21 (6.03%) Change Management
10 19 (5.46%) Customer Experience
11 17 (4.89%) Analytics
12 16 (4.60%) Disaster Recovery
12 16 (4.60%) Service Delivery
13 15 (4.31%) Migration
14 14 (4.02%) Agile
14 14 (4.02%) Computer Science
15 13 (3.74%) Customer-Centricity
16 12 (3.45%) CI/CD
Programming Languages
1 53 (15.23%) SQL
2 25 (7.18%) PowerShell
3 20 (5.75%) Python
4 14 (4.02%) C#
5 11 (3.16%) Shell Script
6 9 (2.59%) Bash
7 7 (2.01%) Java
8 6 (1.72%) PHP
8 6 (1.72%) T-SQL
9 5 (1.44%) Korn
10 4 (1.15%) Bicep
10 4 (1.15%) JavaScript
10 4 (1.15%) VB
11 3 (0.86%) VBA
12 1 (0.29%) Go
12 1 (0.29%) TypeScript
12 1 (0.29%) VB.NET
Qualifications
1 68 (19.54%) Degree
2 30 (8.62%) Microsoft Certification
3 27 (7.76%) Security Cleared
4 17 (4.89%) SC Cleared
5 16 (4.60%) MCP
6 14 (4.02%) Computer Science Degree
7 13 (3.74%) MCSA
7 13 (3.74%) MCSE
8 10 (2.87%) CCNA
8 10 (2.87%) Cisco Certification
8 10 (2.87%) CTC Cleared
9 9 (2.59%) ITIL Certification
10 7 (2.01%) Azure Certification
10 7 (2.01%) CCNP
11 6 (1.72%) AWS Certification
11 6 (1.72%) DBS Check
12 4 (1.15%) A+ Certification
13 3 (0.86%) HNC
13 3 (0.86%) Network+ Certification
13 3 (0.86%) NVQ Level 3
Quality Assurance & Compliance
1 31 (8.91%) SLA
2 12 (3.45%) Cyber Essentials
2 12 (3.45%) ISO/IEC 27001
3 9 (2.59%) GDPR
4 5 (1.44%) ISO 9001
5 2 (0.57%) PCI DSS
6 1 (0.29%) QA
System Software
1 87 (25.00%) Active Directory
2 27 (7.76%) Hyper-V
3 24 (6.90%) VMware Infrastructure
4 13 (3.74%) Docker
5 5 (1.44%) Kamailio
5 5 (1.44%) Virtual Machines
6 4 (1.15%) XenApp
7 3 (0.86%) BitLocker
8 2 (0.57%) vSphere
9 1 (0.29%) Virtual Servers
Systems Management
1 58 (16.67%) Microsoft Intune
2 14 (4.02%) Terraform
3 13 (3.74%) Ansible
3 13 (3.74%) Kubernetes
4 5 (1.44%) Jamf Pro
5 4 (1.15%) Active Directory Federation Services
5 4 (1.15%) Autotask
5 4 (1.15%) Grafana
5 4 (1.15%) Prometheus
5 4 (1.15%) SCOM
6 3 (0.86%) Control-M
6 3 (0.86%) Nagios
7 1 (0.29%) Docker Swarm
7 1 (0.29%) SCCM
7 1 (0.29%) Single Sign-On
Vendors
1 114 (32.76%) Microsoft
2 37 (10.63%) VMware
3 21 (6.03%) Siemens
4 18 (5.17%) Cisco
5 17 (4.89%) Google
6 14 (4.02%) SAP
7 13 (3.74%) Oracle
8 11 (3.16%) Salesforce
9 10 (2.87%) IBM
10 8 (2.30%) Veeam
11 7 (2.01%) Dell
11 7 (2.01%) Draytek
11 7 (2.01%) Mitel
11 7 (2.01%) Red Hat
11 7 (2.01%) WatchGuard
12 5 (1.44%) Citrix
12 5 (1.44%) NetApp
12 5 (1.44%) Progress
12 5 (1.44%) Sage
12 5 (1.44%) Toshiba