Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £38,000 per year, according to job vacancies posted during the 6 months leading to 13 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Mar 2026
Same period 2025 Same period 2024
Rank 91 169 148
Rank change year-on-year +78 -21 +48
Permanent jobs requiring a Support Engineer 491 290 662
As % of all permanent jobs with remote/hybrid work options 2.93% 2.10% 2.21%
As % of the Job Titles category 3.12% 2.21% 2.31%
Number of salaries quoted 367 244 603
10th Percentile £26,875 £27,575 £25,000
25th Percentile £30,500 £31,125 £29,000
Median annual salary (50th Percentile) £38,000 £35,000 £35,000
Median % change year-on-year +8.57% - -
75th Percentile £45,000 £50,291 £47,500
90th Percentile £58,750 £57,500 £66,778
UK median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -2.99%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,714 13,119 28,666
% of permanent jobs with a recognized job title 93.84% 94.78% 95.90%
Number of salaries quoted 10,613 8,875 23,922
10th Percentile £31,250 £33,250 £33,000
25th Percentile £43,000 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £80,500 £75,000
90th Percentile £97,500 £102,500 £93,750
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 13 March 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 13 March 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 245 (49.90%) Windows
2 241 (49.08%) Microsoft 365
3 215 (43.79%) Microsoft
4 192 (39.10%) Azure
5 174 (35.44%) Customer Service
6 154 (31.36%) Problem-Solving
7 140 (28.51%) Active Directory
8 133 (27.09%) ITIL
9 124 (25.25%) Entra ID
10 108 (22.00%) Degree
11 104 (21.18%) Windows Server
12 103 (20.98%) Cybersecurity
13 100 (20.37%) Microsoft Office
14 99 (20.16%) Windows 10
15 90 (18.33%) Continuous Improvement
16 85 (17.31%) Microsoft Intune
17 84 (17.11%) SLA
18 81 (16.50%) Security Cleared
19 79 (16.09%) Firewall
20 77 (15.68%) SC Cleared
21 74 (15.07%) Cisco
21 74 (15.07%) Customer Experience
22 69 (14.05%) Analytics
23 66 (13.44%) Software Deployment
23 66 (13.44%) Ticket Management
24 65 (13.24%) Microsoft Exchange
25 64 (13.03%) DNS
26 62 (12.63%) SQL
27 61 (12.42%) Patch Management
28 60 (12.22%) CTC Cleared

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 65 (13.24%) Microsoft Exchange
2 47 (9.57%) SharePoint
3 6 (1.22%) Exchange Server 2007
3 6 (1.22%) Exchange Server 2010
3 6 (1.22%) Exchange Server 2013
3 6 (1.22%) IIS
4 4 (0.81%) Anypoint
5 2 (0.41%) Tomcat
5 2 (0.41%) WebSphere
5 2 (0.41%) WebSphere Application Server
6 1 (0.20%) CMS
Applications
1 100 (20.37%) Microsoft Office
2 3 (0.61%) Microsoft Excel
2 3 (0.61%) Microsoft PowerPoint
3 1 (0.20%) EngageOne
Business Applications
1 9 (1.83%) Dynamics NAV
2 4 (0.81%) Markit EDM
2 4 (0.81%) Shopify
3 3 (0.61%) Oracle EBS
4 2 (0.41%) NetSuite
5 1 (0.20%) TIBCO iProcess
Cloud Services
1 241 (49.08%) Microsoft 365
2 192 (39.10%) Azure
3 124 (25.25%) Entra ID
4 53 (10.79%) SaaS
5 50 (10.18%) AWS
6 37 (7.54%) Google Workspace
7 13 (2.65%) Mimecast
8 11 (2.24%) Azure Sentinel
8 11 (2.24%) IaaS
8 11 (2.24%) OneDrive
9 9 (1.83%) GCP
10 8 (1.63%) Power Automate
11 6 (1.22%) Serverless
12 5 (1.02%) Amazon S3
12 5 (1.02%) Azure DevOps
12 5 (1.02%) Azure Monitor
12 5 (1.02%) Intacct
12 5 (1.02%) PaaS
13 4 (0.81%) AWS CloudFormation
13 4 (0.81%) iPaaS
Communications & Networking
1 79 (16.09%) Firewall
2 64 (13.03%) DNS
3 54 (11.00%) DHCP
3 54 (11.00%) VPN
4 48 (9.78%) Wi-Fi
5 40 (8.15%) TCP/IP
6 33 (6.72%) LAN
7 31 (6.31%) VoIP
8 30 (6.11%) VLAN
9 28 (5.70%) WAN
10 8 (1.63%) Wireless
11 7 (1.43%) IP Telephony
12 5 (1.02%) DMZ
12 5 (1.02%) Remote Desktop
12 5 (1.02%) Reverse Proxy
12 5 (1.02%) STUN
13 4 (0.81%) IPsec
13 4 (0.81%) SSL
13 4 (0.81%) Unified Communications
14 3 (0.61%) Intranet
Database & Business Intelligence
1 43 (8.76%) SQL Server
2 11 (2.24%) MySQL
3 8 (1.63%) Azure SQL Database
4 6 (1.22%) SQL Server Reporting Services
5 4 (0.81%) Data Warehouse
5 4 (0.81%) PostgreSQL
5 4 (0.81%) Relational Database
6 3 (0.61%) Amazon RDS
6 3 (0.61%) MariaDB
6 3 (0.61%) Oracle Database
6 3 (0.61%) Power BI
7 2 (0.41%) DB2
7 2 (0.41%) NoSQL
Development Applications
1 19 (3.87%) JIRA
2 7 (1.43%) SQL Server Management Studio (SSMS)
3 2 (0.41%) GitLab
3 2 (0.41%) Jenkins
3 2 (0.41%) Postman
4 1 (0.20%) Git
4 1 (0.20%) Visual Studio
General
1 230 (46.84%) Social Skills
2 60 (12.22%) Back Office
3 42 (8.55%) Finance
4 34 (6.92%) Organisational Skills
5 22 (4.48%) Legal
6 21 (4.28%) Analytical Skills
7 13 (2.65%) Telecoms
8 11 (2.24%) Law
8 11 (2.24%) Manufacturing
9 9 (1.83%) Documentation Skills
10 8 (1.63%) Inclusion and Diversity
11 5 (1.02%) Retail
12 4 (0.81%) Marketing
13 3 (0.61%) Automotive
13 3 (0.61%) Banking
13 3 (0.61%) Financial Institution
13 3 (0.61%) French Language
13 3 (0.61%) Public Sector
14 2 (0.41%) Electronics
15 1 (0.20%) Advertising
Libraries, Frameworks & Software Standards
1 25 (5.09%) CSS
2 16 (3.26%) .NET
3 9 (1.83%) HTML
4 8 (1.63%) JSON
5 5 (1.02%) .NET Framework
5 5 (1.02%) Entity Framework
5 5 (1.02%) FreeSWITCH
5 5 (1.02%) RESTful
5 5 (1.02%) WinForms
6 4 (0.81%) REST
6 4 (0.81%) SOAP
6 4 (0.81%) Web Services
6 4 (0.81%) XML
7 3 (0.61%) .NET Core
7 3 (0.61%) AngularJS
7 3 (0.61%) HTML5
7 3 (0.61%) jQuery
7 3 (0.61%) LAMP
8 2 (0.41%) Elastic Stack
8 2 (0.41%) LAPP Stack
Miscellaneous
1 58 (11.81%) Driving Licence
2 46 (9.37%) Self-Motivation
3 19 (3.87%) Onboarding
4 14 (2.85%) CCTV
5 10 (2.04%) Renewable Energy
6 8 (1.63%) Client/Server
7 6 (1.22%) Low-Code
7 6 (1.22%) Solar Energy
8 5 (1.02%) Legacy Systems
8 5 (1.02%) Reinsurance
9 4 (0.81%) Cloud Native
9 4 (0.81%) Data Centre
9 4 (0.81%) Hybrid Cloud
9 4 (0.81%) Management Information System
9 4 (0.81%) Social Media
10 3 (0.61%) CMDB
10 3 (0.61%) Greenfield Project
10 3 (0.61%) Life Science
10 3 (0.61%) Mobile App
11 2 (0.41%) Enterprise Software
Operating Systems
1 245 (49.90%) Windows
2 104 (21.18%) Windows Server
3 99 (20.16%) Windows 10
4 35 (7.13%) Linux
5 29 (5.91%) Mac OS
6 25 (5.09%) Windows Server 2012
7 22 (4.48%) Windows Server 2016
8 15 (3.05%) Windows Server 2019
9 10 (2.04%) Unix
10 9 (1.83%) Apple iOS
11 7 (1.43%) Windows Server 2008
12 6 (1.22%) Android
12 6 (1.22%) CentOS
12 6 (1.22%) Ubuntu
13 5 (1.02%) Debian
13 5 (1.02%) VMS
14 3 (0.61%) Rocky
14 3 (0.61%) SUSE
15 2 (0.41%) Mac OS X
15 2 (0.41%) Red Hat Enterprise Linux
Processes & Methodologies
1 174 (35.44%) Customer Service
2 154 (31.36%) Problem-Solving
3 133 (27.09%) ITIL
4 103 (20.98%) Cybersecurity
5 90 (18.33%) Continuous Improvement
6 74 (15.07%) Customer Experience
7 69 (14.05%) Analytics
8 66 (13.44%) Software Deployment
8 66 (13.44%) Ticket Management
9 61 (12.42%) Patch Management
10 60 (12.22%) Customer Acquisition
11 48 (9.78%) Infrastructure Engineering
12 47 (9.57%) Root Cause Analysis
13 42 (8.55%) Mentoring
14 34 (6.92%) Change Management
14 34 (6.92%) DevOps
15 30 (6.11%) Coaching
16 29 (5.91%) Service Delivery
17 24 (4.89%) Incident Management
17 24 (4.89%) People Management
Programming Languages
1 62 (12.63%) SQL
2 37 (7.54%) PowerShell
3 25 (5.09%) Python
4 17 (3.46%) C#
5 16 (3.26%) JavaScript
6 12 (2.44%) Bash
7 10 (2.04%) R
8 8 (1.63%) Shell Script
9 6 (1.22%) Java
10 5 (1.02%) PHP
10 5 (1.02%) T-SQL
11 3 (0.61%) Bicep
11 3 (0.61%) Google Apps Script
12 2 (0.41%) Kusto Query Language
13 1 (0.20%) Korn
13 1 (0.20%) VB.NET
Qualifications
1 108 (22.00%) Degree
2 81 (16.50%) Security Cleared
3 77 (15.68%) SC Cleared
4 60 (12.22%) CTC Cleared
5 27 (5.50%) Microsoft Certification
6 16 (3.26%) DBS Check
7 15 (3.05%) Azure Certification
8 12 (2.44%) Network+ Certification
9 11 (2.24%) CCNA
9 11 (2.24%) Cisco Certification
10 10 (2.04%) Microsoft Certified Professional
11 9 (1.83%) MCSA
12 7 (1.43%) CCNP
12 7 (1.43%) Computer Science Degree
12 7 (1.43%) ITIL Certification
12 7 (1.43%) MCSE
13 3 (0.61%) A+ Certification
13 3 (0.61%) BPSS Clearance
13 3 (0.61%) HNC
14 2 (0.41%) NVQ Level 3
Quality Assurance & Compliance
1 84 (17.11%) SLA
2 26 (5.30%) Cyber Essentials
3 22 (4.48%) ISO/IEC 27001
4 12 (2.44%) QA
5 7 (1.43%) GDPR
6 5 (1.02%) PCI DSS
7 3 (0.61%) Cyber Essentials PLUS
7 3 (0.61%) Data Quality
8 1 (0.20%) ISO 22301
System Software
1 140 (28.51%) Active Directory
2 50 (10.18%) Hyper-V
3 11 (2.24%) VMware Infrastructure
4 10 (2.04%) Docker
5 5 (1.02%) Virtual Desktop
5 5 (1.02%) Virtual Machines
6 4 (0.81%) Virtual Servers
7 3 (0.61%) Microsoft Virtual Server
8 2 (0.41%) vSphere
8 2 (0.41%) XenApp
9 1 (0.20%) Oracle RAC
Systems Management
1 85 (17.31%) Microsoft Intune
2 15 (3.05%) Active Directory Federation Services
3 11 (2.24%) Terraform
4 9 (1.83%) Ansible
5 8 (1.63%) Jamf Pro
6 7 (1.43%) Kubernetes
7 5 (1.02%) SCCM
8 4 (0.81%) Autotask
9 3 (0.61%) Nagios
9 3 (0.61%) SCOM
9 3 (0.61%) Single Sign-On
10 2 (0.41%) Grafana
10 2 (0.41%) Prometheus
11 1 (0.20%) Oracle Enterprise Manager
11 1 (0.20%) Oracle RMAN
Vendors
1 215 (43.79%) Microsoft
2 74 (15.07%) Cisco
3 44 (8.96%) Google
4 30 (6.11%) VMware
5 11 (2.24%) Dell
5 11 (2.24%) Oracle
6 10 (2.04%) CrowdStrike
6 10 (2.04%) IBM
6 10 (2.04%) Sage
7 8 (1.63%) Ubiquiti
8 7 (1.43%) Draytek
8 7 (1.43%) HP
8 7 (1.43%) IFS
8 7 (1.43%) Meraki
8 7 (1.43%) Mitel
8 7 (1.43%) WatchGuard
9 6 (1.22%) Veeam
10 5 (1.02%) Red Hat
10 5 (1.02%) Siemens
10 5 (1.02%) TIBCO