Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 20 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Jun 2026
Same period 2025 Same period 2024
Rank 111 176 175
Rank change year-on-year +65 -1 +27
Permanent jobs requiring a Support Engineer 457 304 615
As % of all permanent jobs with remote/hybrid work options 2.27% 1.96% 1.77%
As % of the Job Titles category 2.41% 2.13% 1.84%
Number of salaries quoted 379 256 558
10th Percentile £27,000 £27,750 £25,713
25th Percentile £30,000 £31,250 £29,500
Median annual salary (50th Percentile) £36,000 £41,355 £35,000
Median % change year-on-year -12.95% +18.16% -
75th Percentile £43,750 £53,750 £45,000
90th Percentile £56,500 £58,000 £52,500
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -3.68%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 18,928 14,257 33,399
% of permanent jobs with a recognized job title 93.96% 92.13% 96.18%
Number of salaries quoted 13,810 8,734 26,113
10th Percentile £35,000 £29,913 £33,000
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £55,000
Median % change year-on-year - +9.09% -12.00%
75th Percentile £80,000 £77,500 £75,000
90th Percentile £97,500 £102,500 £93,750
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 20 June 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 20 June 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 262 (57.33%) Microsoft
2 244 (53.39%) Microsoft 365
3 226 (49.45%) Windows
4 191 (41.79%) Azure
5 179 (39.17%) Problem-Solving
6 169 (36.98%) Active Directory
7 164 (35.89%) Entra ID
8 145 (31.73%) Customer Service
9 112 (24.51%) ITIL
10 110 (24.07%) Windows Server
11 102 (22.32%) Microsoft Intune
12 95 (20.79%) Microsoft Exchange
13 92 (20.13%) Firewall
14 89 (19.47%) Continuous Improvement
15 88 (19.26%) Cybersecurity
16 85 (18.60%) Degree
17 81 (17.72%) SharePoint
18 77 (16.85%) Microsoft Office
19 75 (16.41%) Windows 10
20 74 (16.19%) DNS
21 72 (15.75%) SLA
22 65 (14.22%) DHCP
23 60 (13.13%) SQL
24 58 (12.69%) Cisco
25 55 (12.04%) Wi-Fi
26 53 (11.60%) SaaS
26 53 (11.60%) Security Cleared
27 52 (11.38%) Hyper-V
27 52 (11.38%) VPN
28 50 (10.94%) Change Management

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 95 (20.79%) Microsoft Exchange
2 81 (17.72%) SharePoint
3 13 (2.84%) IIS
4 9 (1.97%) Exchange Server 2007
4 9 (1.97%) Exchange Server 2010
4 9 (1.97%) Exchange Server 2013
5 6 (1.31%) Confluence
6 1 (0.22%) JBoss
6 1 (0.22%) OpenStack
6 1 (0.22%) Red Hat Fuse
Applications
1 77 (16.85%) Microsoft Office
2 1 (0.22%) EngageOne
Business Applications
1 3 (0.66%) Oracle EBS
1 3 (0.66%) Remedy ITSM
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) iTrent
2 1 (0.22%) Sage X3
2 1 (0.22%) TIBCO iProcess
Cloud Services
1 244 (53.39%) Microsoft 365
2 191 (41.79%) Azure
3 164 (35.89%) Entra ID
4 53 (11.60%) SaaS
5 33 (7.22%) AWS
6 26 (5.69%) Google Workspace
7 21 (4.60%) Mimecast
8 19 (4.16%) OneDrive
9 14 (3.06%) Power Platform
10 7 (1.53%) IaaS
11 6 (1.31%) Azure Sentinel
12 5 (1.09%) Intacct
12 5 (1.09%) Power Automate
12 5 (1.09%) Serverless
13 4 (0.88%) Cloud Computing
14 3 (0.66%) Amazon S3
14 3 (0.66%) Azure Logic Apps
14 3 (0.66%) Azure Storage
14 3 (0.66%) Cloudflare
14 3 (0.66%) Slack
Communications & Networking
1 92 (20.13%) Firewall
2 74 (16.19%) DNS
3 65 (14.22%) DHCP
4 55 (12.04%) Wi-Fi
5 52 (11.38%) VPN
6 50 (10.94%) TCP/IP
7 47 (10.28%) VoIP
8 34 (7.44%) LAN
9 31 (6.78%) WAN
10 20 (4.38%) VLAN
11 13 (2.84%) Wireless
12 8 (1.75%) Unified Communications
13 5 (1.09%) DMZ
13 5 (1.09%) Network Security
13 5 (1.09%) Reverse Proxy
13 5 (1.09%) STUN
14 3 (0.66%) NAS
15 2 (0.44%) Cisco IOS
15 2 (0.44%) Ethernet
16 1 (0.22%) SAN
Database & Business Intelligence
1 30 (6.56%) SQL Server
2 11 (2.41%) Azure SQL Database
3 10 (2.19%) MySQL
4 6 (1.31%) Power BI
5 5 (1.09%) Amazon RDS
6 3 (0.66%) PostgreSQL
7 1 (0.22%) Crystal Reports
7 1 (0.22%) Electronic Patient Records
7 1 (0.22%) Relational Database
7 1 (0.22%) SQL Server Integration Services
Development Applications
1 30 (6.56%) JIRA
2 8 (1.75%) SQL Server Management Studio (SSMS)
3 4 (0.88%) Browser DevTools
4 3 (0.66%) Git
5 2 (0.44%) Postman
6 1 (0.22%) Jenkins
6 1 (0.22%) JUnit
6 1 (0.22%) Visual Studio
General
1 215 (47.05%) Social Skills
2 33 (7.22%) Back Office
2 33 (7.22%) Organisational Skills
3 29 (6.35%) Finance
4 25 (5.47%) Legal
5 23 (5.03%) Analytical Skills
5 23 (5.03%) Documentation Skills
6 21 (4.60%) Manufacturing
7 20 (4.38%) Telecoms
8 12 (2.63%) Electronics
9 11 (2.41%) Advertising
9 11 (2.41%) Retail
10 10 (2.19%) Public Sector
11 9 (1.97%) Inclusion and Diversity
12 8 (1.75%) Law
13 6 (1.31%) Agriculture
14 4 (0.88%) Financial Institution
15 3 (0.66%) Banking
15 3 (0.66%) Games
16 2 (0.44%) Marketing
Libraries, Frameworks & Software Standards
1 10 (2.19%) .NET
1 10 (2.19%) CSS
2 8 (1.75%) HTML
3 7 (1.53%) JSON
3 7 (1.53%) Middleware
4 5 (1.09%) FreeSWITCH
5 4 (0.88%) AngularJS
5 4 (0.88%) Web Services
6 3 (0.66%) COM
6 3 (0.66%) DCOM
6 3 (0.66%) HTML5
6 3 (0.66%) jQuery
6 3 (0.66%) LDAP
7 2 (0.44%) .NET Core
8 1 (0.22%) Apache Camel
8 1 (0.22%) Mustache
8 1 (0.22%) Node.js
8 1 (0.22%) Oracle GoldenGate
8 1 (0.22%) REST
8 1 (0.22%) Spring Boot
Miscellaneous
1 54 (11.82%) Driving Licence
2 28 (6.13%) Self-Motivation
3 22 (4.81%) Onboarding
4 11 (2.41%) Client/Server
5 6 (1.31%) CMDB
5 6 (1.31%) Video Conferencing
6 5 (1.09%) Clustering
6 5 (1.09%) PKI
6 5 (1.09%) Raspberry Pi
7 4 (0.88%) CCTV
7 4 (0.88%) Data Centre
7 4 (0.88%) Housing Association
7 4 (0.88%) Management Information System
7 4 (0.88%) Mobile App
7 4 (0.88%) Social Media
8 3 (0.66%) Greenfield Project
8 3 (0.66%) iPhone
8 3 (0.66%) Legacy Systems
8 3 (0.66%) Renewable Energy
8 3 (0.66%) Smartcard
Operating Systems
1 226 (49.45%) Windows
2 110 (24.07%) Windows Server
3 75 (16.41%) Windows 10
4 37 (8.10%) Mac OS
5 35 (7.66%) Linux
6 25 (5.47%) Windows Server 2016
7 20 (4.38%) Windows Server 2012
8 15 (3.28%) Windows Server 2019
9 10 (2.19%) Windows Server 2008
10 8 (1.75%) Android
10 8 (1.75%) Ubuntu
11 5 (1.09%) Debian
12 4 (0.88%) Apple iOS
13 3 (0.66%) CentOS
13 3 (0.66%) SUSE
14 2 (0.44%) Mac OS X
14 2 (0.44%) Unix
14 2 (0.44%) VMS
15 1 (0.22%) Windows 7
Processes & Methodologies
1 179 (39.17%) Problem-Solving
2 145 (31.73%) Customer Service
3 112 (24.51%) ITIL
4 89 (19.47%) Continuous Improvement
5 88 (19.26%) Cybersecurity
6 50 (10.94%) Change Management
7 49 (10.72%) Ticket Management
8 46 (10.07%) Customer Experience
8 46 (10.07%) Infrastructure Engineering
9 43 (9.41%) Analytics
10 40 (8.75%) Software Deployment
11 35 (7.66%) Patch Management
12 33 (7.22%) Customer Acquisition
13 32 (7.00%) Service Delivery
14 29 (6.35%) Incident Management
15 27 (5.91%) Identity Management
16 23 (5.03%) Root Cause Analysis
16 23 (5.03%) Workflow
17 22 (4.81%) Collaborative Working
17 22 (4.81%) Service Management
Programming Languages
1 60 (13.13%) SQL
2 44 (9.63%) PowerShell
3 17 (3.72%) Python
3 17 (3.72%) R
4 12 (2.63%) JavaScript
5 10 (2.19%) Bash
6 7 (1.53%) C#
7 3 (0.66%) Google Apps Script
7 3 (0.66%) Java
8 2 (0.44%) Kusto Query Language
8 2 (0.44%) PHP
8 2 (0.44%) T-SQL
9 1 (0.22%) Bicep
9 1 (0.22%) Korn
9 1 (0.22%) Shell Script
Qualifications
1 85 (18.60%) Degree
2 53 (11.60%) Security Cleared
3 47 (10.28%) SC Cleared
4 33 (7.22%) CTC Cleared
5 27 (5.91%) Microsoft Certification
6 19 (4.16%) DBS Check
7 18 (3.94%) Azure Certification
8 7 (1.53%) Network+ Certification
9 6 (1.31%) CCNA
9 6 (1.31%) Cisco Certification
10 5 (1.09%) HNC
10 5 (1.09%) HND
10 5 (1.09%) ITIL Certification
11 3 (0.66%) A+ Certification
12 2 (0.44%) DV Cleared
12 2 (0.44%) MCSA
13 1 (0.22%) ACSP
13 1 (0.22%) AWS Certification
13 1 (0.22%) CompTIA Security+
Quality Assurance & Compliance
1 72 (15.75%) SLA
2 26 (5.69%) Cyber Essentials
3 20 (4.38%) ISO/IEC 27001
4 11 (2.41%) QA
5 7 (1.53%) GDPR
6 4 (0.88%) Cyber Essentials PLUS
7 3 (0.66%) Data Quality
7 3 (0.66%) PCI DSS
8 2 (0.44%) Accessibility
8 2 (0.44%) ISO 9001
9 1 (0.22%) DICOM
9 1 (0.22%) Disclosure Scotland
9 1 (0.22%) HL7
9 1 (0.22%) ISO 22301
System Software
1 169 (36.98%) Active Directory
2 52 (11.38%) Hyper-V
3 25 (5.47%) VMware Infrastructure
4 8 (1.75%) Virtual Machines
5 6 (1.31%) Virtual Desktop
6 5 (1.09%) Docker
6 5 (1.09%) Terminal Services
6 5 (1.09%) vSphere
7 3 (0.66%) BitLocker
7 3 (0.66%) Microsoft Virtual Server
7 3 (0.66%) Virtual Servers
8 1 (0.22%) Oracle RAC
Systems Management
1 102 (22.32%) Microsoft Intune
2 11 (2.41%) Active Directory Federation Services
3 9 (1.97%) SCCM
4 8 (1.75%) Jamf Pro
5 5 (1.09%) Single Sign-On
5 5 (1.09%) Terraform
6 4 (0.88%) Failover Clustering
7 3 (0.66%) Ansible
7 3 (0.66%) Autotask
7 3 (0.66%) Norton AntiVirus
8 2 (0.44%) Kubernetes
9 1 (0.22%) Grafana
9 1 (0.22%) Oracle Enterprise Manager
9 1 (0.22%) Oracle RMAN
9 1 (0.22%) Prometheus
Vendors
1 262 (57.33%) Microsoft
2 58 (12.69%) Cisco
3 35 (7.66%) VMware
4 25 (5.47%) Google
5 20 (4.38%) Meraki
6 17 (3.72%) CrowdStrike
6 17 (3.72%) Veeam
7 15 (3.28%) ServiceNow
7 15 (3.28%) Ubiquiti
8 11 (2.41%) Apple
8 11 (2.41%) HP
9 10 (2.19%) Dell
10 7 (1.53%) Salesforce
11 6 (1.31%) ConnectWise
11 6 (1.31%) Sage
12 5 (1.09%) Freshdesk
12 5 (1.09%) Sophos
12 5 (1.09%) Synology
13 4 (0.88%) Oracle
13 4 (0.88%) Siemens