Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £38,000 per year, according to job vacancies posted during the 6 months leading to 16 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Feb 2026
Same period 2025 Same period 2024
Rank 93 178 144
Rank change year-on-year +85 -34 +61
Permanent jobs requiring a Support Engineer 467 306 640
As % of all permanent jobs with remote/hybrid work options 2.88% 1.96% 2.31%
As % of the Job Titles category 3.07% 2.05% 2.41%
Number of salaries quoted 345 242 582
10th Percentile £26,875 £28,550 £25,000
25th Percentile £30,500 £31,250 £29,000
Median annual salary (50th Percentile) £38,000 £35,257 £35,000
Median % change year-on-year +7.78% +0.74% -
75th Percentile £45,000 £50,000 £48,750
90th Percentile £58,750 £62,250 £66,778
UK median annual salary £35,000 £35,015 £33,000
% change year-on-year -0.04% +6.10% -1.49%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,190 14,959 26,570
% of permanent jobs with a recognized job title 93.71% 95.68% 95.76%
Number of salaries quoted 10,125 9,042 22,220
10th Percentile £31,000 £35,750 £33,750
25th Percentile £42,500 £47,500 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £79,727 £81,250 £75,772
90th Percentile £97,500 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 16 February 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 16 February 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 238 (50.96%) Windows
2 226 (48.39%) Microsoft 365
3 196 (41.97%) Microsoft
4 176 (37.69%) Azure
5 175 (37.47%) Customer Service
6 143 (30.62%) Problem-Solving
7 130 (27.84%) Active Directory
8 127 (27.19%) ITIL
9 112 (23.98%) Entra ID
10 108 (23.13%) Degree
11 106 (22.70%) Cybersecurity
12 102 (21.84%) Windows Server
13 97 (20.77%) Windows 10
14 94 (20.13%) Microsoft Office
15 93 (19.91%) Continuous Improvement
16 86 (18.42%) SLA
17 81 (17.34%) Security Cleared
18 76 (16.27%) Customer Experience
19 75 (16.06%) SC Cleared
20 74 (15.85%) Microsoft Intune
21 72 (15.42%) Firewall
22 71 (15.20%) Cisco
23 69 (14.78%) Analytics
24 66 (14.13%) SQL
25 65 (13.92%) Software Deployment
26 64 (13.70%) Ticket Management
27 61 (13.06%) Patch Management
28 60 (12.85%) CTC Cleared
28 60 (12.85%) Customer Acquisition
29 59 (12.63%) DNS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 54 (11.56%) Microsoft Exchange
2 43 (9.21%) SharePoint
3 6 (1.28%) IIS
4 5 (1.07%) Exchange Server 2007
4 5 (1.07%) Exchange Server 2010
4 5 (1.07%) Exchange Server 2013
5 4 (0.86%) Anypoint
5 4 (0.86%) Oracle Workflow
5 4 (0.86%) Tomcat
5 4 (0.86%) WebSphere
5 4 (0.86%) WebSphere Application Server
6 1 (0.21%) CMS
Applications
1 94 (20.13%) Microsoft Office
2 3 (0.64%) Microsoft Excel
2 3 (0.64%) Microsoft PowerPoint
3 1 (0.21%) EngageOne
Business Applications
1 9 (1.93%) Dynamics NAV
2 4 (0.86%) Markit EDM
2 4 (0.86%) NEC Housing
2 4 (0.86%) Shopify
3 3 (0.64%) Oracle EBS
4 2 (0.43%) NetSuite
5 1 (0.21%) TIBCO iProcess
Cloud Services
1 226 (48.39%) Microsoft 365
2 176 (37.69%) Azure
3 112 (23.98%) Entra ID
4 49 (10.49%) AWS
5 47 (10.06%) SaaS
6 33 (7.07%) Google Workspace
7 12 (2.57%) OneDrive
8 11 (2.36%) Azure Sentinel
9 9 (1.93%) GCP
9 9 (1.93%) IaaS
10 8 (1.71%) Mimecast
10 8 (1.71%) Power Automate
10 8 (1.71%) Serverless
11 7 (1.50%) Amazon S3
12 6 (1.28%) AWS CloudFormation
12 6 (1.28%) AWS Lambda
12 6 (1.28%) Virtual Private Cloud
13 5 (1.07%) Azure DevOps
13 5 (1.07%) Intacct
13 5 (1.07%) PaaS
Communications & Networking
1 72 (15.42%) Firewall
2 59 (12.63%) DNS
3 51 (10.92%) VPN
4 49 (10.49%) DHCP
5 40 (8.57%) Wi-Fi
6 38 (8.14%) TCP/IP
7 30 (6.42%) LAN
8 28 (6.00%) VLAN
9 26 (5.57%) WAN
10 23 (4.93%) VoIP
11 8 (1.71%) Wireless
12 7 (1.50%) IP Telephony
13 6 (1.28%) SSL
14 5 (1.07%) Remote Desktop
15 4 (0.86%) DMZ
15 4 (0.86%) IPsec
15 4 (0.86%) Reverse Proxy
15 4 (0.86%) STUN
16 3 (0.64%) Intranet
16 3 (0.64%) SAN
Database & Business Intelligence
1 45 (9.64%) SQL Server
2 12 (2.57%) MySQL
3 9 (1.93%) Azure SQL Database
4 8 (1.71%) PostgreSQL
5 6 (1.28%) MariaDB
5 6 (1.28%) SQL Server Reporting Services
6 4 (0.86%) Amazon RDS
6 4 (0.86%) BusinessObjects
6 4 (0.86%) Data Warehouse
6 4 (0.86%) DB2
6 4 (0.86%) MS Access
6 4 (0.86%) Relational Database
6 4 (0.86%) SAP Data Services
7 3 (0.64%) Oracle Database
7 3 (0.64%) Power BI
8 2 (0.43%) NoSQL
Development Applications
1 11 (2.36%) JIRA
2 6 (1.28%) SQL Server Management Studio (SSMS)
3 4 (0.86%) Toad
4 2 (0.43%) GitLab
4 2 (0.43%) Jenkins
5 1 (0.21%) Git
5 1 (0.21%) Visual Studio
General
1 225 (48.18%) Social Skills
2 60 (12.85%) Back Office
3 40 (8.57%) Finance
4 30 (6.42%) Organisational Skills
5 17 (3.64%) Analytical Skills
6 15 (3.21%) Inclusion and Diversity
7 14 (3.00%) Legal
8 11 (2.36%) Automotive
9 9 (1.93%) Telecoms
10 8 (1.71%) Documentation Skills
10 8 (1.71%) Public Sector
11 7 (1.50%) Law
11 7 (1.50%) Manufacturing
12 5 (1.07%) Banking
13 4 (0.86%) Local Government
14 3 (0.64%) French Language
15 2 (0.43%) Marketing
16 1 (0.21%) Financial Institution
16 1 (0.21%) German Language
Libraries, Frameworks & Software Standards
1 21 (4.50%) CSS
2 12 (2.57%) .NET
3 8 (1.71%) JSON
4 5 (1.07%) .NET Framework
4 5 (1.07%) Entity Framework
4 5 (1.07%) HTML
4 5 (1.07%) RESTful
4 5 (1.07%) WinForms
5 4 (0.86%) FreeSWITCH
5 4 (0.86%) LAPP Stack
5 4 (0.86%) LDAP
5 4 (0.86%) REST
5 4 (0.86%) SOAP
5 4 (0.86%) Web Services
5 4 (0.86%) WebSphere MQ
5 4 (0.86%) XML
6 3 (0.64%) .NET Core
6 3 (0.64%) HTML5
6 3 (0.64%) jQuery
6 3 (0.64%) LAMP
Miscellaneous
1 57 (12.21%) Driving Licence
2 45 (9.64%) Self-Motivation
3 17 (3.64%) Onboarding
4 15 (3.21%) CCTV
5 10 (2.14%) Renewable Energy
6 7 (1.50%) Client/Server
7 6 (1.28%) Low-Code
7 6 (1.28%) Solar Energy
8 5 (1.07%) Legacy Systems
8 5 (1.07%) Reinsurance
9 4 (0.86%) Cloud Native
9 4 (0.86%) Data Centre
9 4 (0.86%) Hybrid Cloud
9 4 (0.86%) Linux Command Line
9 4 (0.86%) Social Media
10 3 (0.64%) CMDB
10 3 (0.64%) Greenfield Project
10 3 (0.64%) Life Science
10 3 (0.64%) Mobile App
11 2 (0.43%) iPhone
Operating Systems
1 238 (50.96%) Windows
2 102 (21.84%) Windows Server
3 97 (20.77%) Windows 10
4 36 (7.71%) Linux
5 22 (4.71%) Windows Server 2012
6 21 (4.50%) Mac OS
7 18 (3.85%) Windows Server 2016
8 17 (3.64%) Unix
9 12 (2.57%) Windows Server 2019
10 8 (1.71%) Apple iOS
11 6 (1.28%) Android
11 6 (1.28%) Debian
11 6 (1.28%) Red Hat Enterprise Linux
11 6 (1.28%) Windows Server 2008
12 5 (1.07%) VMS
13 4 (0.86%) CentOS
13 4 (0.86%) Ubuntu
14 3 (0.64%) Rocky
15 2 (0.43%) Solaris
16 1 (0.21%) Mac OS X
Processes & Methodologies
1 175 (37.47%) Customer Service
2 143 (30.62%) Problem-Solving
3 127 (27.19%) ITIL
4 106 (22.70%) Cybersecurity
5 93 (19.91%) Continuous Improvement
6 76 (16.27%) Customer Experience
7 69 (14.78%) Analytics
8 65 (13.92%) Software Deployment
9 64 (13.70%) Ticket Management
10 61 (13.06%) Patch Management
11 60 (12.85%) Customer Acquisition
12 50 (10.71%) Mentoring
13 46 (9.85%) Root Cause Analysis
14 43 (9.21%) Infrastructure Engineering
15 35 (7.49%) DevOps
16 31 (6.64%) Change Management
17 30 (6.42%) Service Delivery
18 29 (6.21%) Coaching
19 24 (5.14%) People Management
20 20 (4.28%) Agile
Programming Languages
1 66 (14.13%) SQL
2 39 (8.35%) PowerShell
3 25 (5.35%) Python
4 13 (2.78%) C#
5 11 (2.36%) Bash
5 11 (2.36%) Shell Script
6 10 (2.14%) JavaScript
7 6 (1.28%) Java
7 6 (1.28%) PHP
7 6 (1.28%) T-SQL
8 5 (1.07%) R
9 4 (0.86%) Bicep
9 4 (0.86%) VB
10 2 (0.43%) Google Apps Script
10 2 (0.43%) Korn
10 2 (0.43%) Kusto Query Language
11 1 (0.21%) VB.NET
Qualifications
1 108 (23.13%) Degree
2 81 (17.34%) Security Cleared
3 75 (16.06%) SC Cleared
4 60 (12.85%) CTC Cleared
5 29 (6.21%) Microsoft Certification
6 17 (3.64%) DBS Check
7 13 (2.78%) Azure Certification
8 12 (2.57%) Network+ Certification
9 11 (2.36%) CCNA
9 11 (2.36%) Cisco Certification
9 11 (2.36%) Microsoft Certified Professional
10 10 (2.14%) MCSA
11 8 (1.71%) MCSE
12 7 (1.50%) CCNP
12 7 (1.50%) Computer Science Degree
13 5 (1.07%) ITIL Certification
14 4 (0.86%) AWS Certification
15 3 (0.64%) A+ Certification
15 3 (0.64%) BPSS Clearance
15 3 (0.64%) HNC
Quality Assurance & Compliance
1 86 (18.42%) SLA
2 23 (4.93%) Cyber Essentials
3 17 (3.64%) ISO/IEC 27001
4 12 (2.57%) QA
5 9 (1.93%) GDPR
6 5 (1.07%) PCI DSS
7 3 (0.64%) Data Quality
8 1 (0.21%) ISO 22301
System Software
1 130 (27.84%) Active Directory
2 43 (9.21%) Hyper-V
3 13 (2.78%) VMware Infrastructure
4 12 (2.57%) Docker
5 5 (1.07%) Virtual Machines
6 4 (0.86%) Virtual Desktop
6 4 (0.86%) Virtual Servers
7 3 (0.64%) Microsoft Virtual Server
8 2 (0.43%) vSphere
8 2 (0.43%) XenApp
Systems Management
1 74 (15.85%) Microsoft Intune
2 14 (3.00%) Terraform
3 12 (2.57%) Active Directory Federation Services
4 11 (2.36%) Ansible
5 10 (2.14%) Kubernetes
6 7 (1.50%) Jamf Pro
7 4 (0.86%) Autotask
7 4 (0.86%) SCOM
8 3 (0.64%) Nagios
8 3 (0.64%) SCCM
9 2 (0.43%) Grafana
9 2 (0.43%) Prometheus
9 2 (0.43%) Single Sign-On
Vendors
1 196 (41.97%) Microsoft
2 71 (15.20%) Cisco
3 40 (8.57%) Google
4 30 (6.42%) VMware
5 14 (3.00%) Oracle
6 12 (2.57%) Dell
6 12 (2.57%) IBM
7 10 (2.14%) Sage
8 8 (1.71%) HP
8 8 (1.71%) SAP
9 7 (1.50%) Draytek
9 7 (1.50%) IFS
9 7 (1.50%) Mitel
9 7 (1.50%) WatchGuard
10 6 (1.28%) Meraki
10 6 (1.28%) Veeam
11 5 (1.07%) Apple
11 5 (1.07%) Red Hat
11 5 (1.07%) Siemens
11 5 (1.07%) TIBCO