Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 1 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Jan 2026
Same period 2025 Same period 2024
Rank 110 179 134
Rank change year-on-year +69 -45 +85
Permanent jobs requiring a Support Engineer 361 306 495
As % of all permanent jobs with remote/hybrid work options 2.39% 1.80% 2.42%
As % of the Job Titles category 2.55% 1.87% 2.53%
Number of salaries quoted 277 243 454
10th Percentile £28,000 £29,000 £25,000
25th Percentile £31,250 £31,250 £30,000
Median annual salary (50th Percentile) £40,000 £36,000 £37,500
Median % change year-on-year +11.11% -4.00% +7.14%
75th Percentile £47,500 £48,125 £65,000
90th Percentile £61,750 £57,500 £72,433
UK median annual salary £35,000 £36,000 £35,000
% change year-on-year -2.78% +2.86% +6.06%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,145 16,379 19,561
% of permanent jobs with a recognized job title 93.55% 96.15% 95.80%
Number of salaries quoted 9,116 10,040 15,901
10th Percentile £30,000 £35,000 £36,250
25th Percentile £41,250 £46,250 £46,015
Median annual salary (50th Percentile) £57,500 £61,206 £60,000
Median % change year-on-year -6.05% +2.01% -4.00%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £96,563 £97,500 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 1 January 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 1 January 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 163 (45.15%) Windows
2 129 (35.73%) Microsoft 365
3 127 (35.18%) Azure
4 114 (31.58%) Customer Service
4 114 (31.58%) Microsoft
5 101 (27.98%) Problem-Solving
6 89 (24.65%) Active Directory
7 81 (22.44%) Cybersecurity
8 80 (22.16%) Degree
9 76 (21.05%) ITIL
10 75 (20.78%) Windows Server
11 61 (16.90%) SQL
12 55 (15.24%) Windows 10
13 53 (14.68%) Mentoring
14 51 (14.13%) Continuous Improvement
14 51 (14.13%) Microsoft Intune
15 48 (13.30%) Entra ID
16 47 (13.02%) AWS
16 47 (13.02%) SLA
17 46 (12.74%) Linux
17 46 (12.74%) SQL Server
18 45 (12.47%) Microsoft Office
18 45 (12.47%) Security Cleared
19 43 (11.91%) VPN
20 40 (11.08%) Firewall
21 38 (10.53%) Customer Experience
22 37 (10.25%) DevOps
23 34 (9.42%) DNS
23 34 (9.42%) SC Cleared
23 34 (9.42%) VMware

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 33 (9.14%) SharePoint
2 30 (8.31%) Microsoft Exchange
3 6 (1.66%) IIS
3 6 (1.66%) Tomcat
3 6 (1.66%) WebSphere
3 6 (1.66%) WebSphere Application Server
4 4 (1.11%) Anypoint
4 4 (1.11%) Oracle Workflow
5 1 (0.28%) CMS
Applications
1 45 (12.47%) Microsoft Office
2 3 (0.83%) Microsoft Excel
2 3 (0.83%) Microsoft PowerPoint
Business Applications
1 9 (2.49%) Dynamics NAV
2 4 (1.11%) Markit EDM
2 4 (1.11%) NEC Housing
2 4 (1.11%) Shopify
3 2 (0.55%) NetSuite
Cloud Services
1 129 (35.73%) Microsoft 365
2 127 (35.18%) Azure
3 48 (13.30%) Entra ID
4 47 (13.02%) AWS
5 26 (7.20%) SaaS
6 14 (3.88%) Google Workspace
7 12 (3.32%) OneDrive
8 10 (2.77%) IaaS
9 9 (2.49%) GCP
10 8 (2.22%) AWS CloudFormation
11 7 (1.94%) Amazon S3
11 7 (1.94%) Azure Sentinel
11 7 (1.94%) Power Automate
12 6 (1.66%) Amazon EC2
12 6 (1.66%) Amazon ECR
12 6 (1.66%) Amazon EKS
12 6 (1.66%) AWS Lambda
12 6 (1.66%) Dynamics 365
12 6 (1.66%) Serverless
12 6 (1.66%) Virtual Private Cloud
Communications & Networking
1 43 (11.91%) VPN
2 40 (11.08%) Firewall
3 34 (9.42%) DNS
4 29 (8.03%) DHCP
5 25 (6.93%) Wi-Fi
6 24 (6.65%) TCP/IP
7 22 (6.09%) VLAN
8 20 (5.54%) LAN
9 18 (4.99%) WAN
10 14 (3.88%) VoIP
11 8 (2.22%) SSL
12 7 (1.94%) IP Telephony
13 6 (1.66%) Internet
13 6 (1.66%) Modbus
13 6 (1.66%) SAN
13 6 (1.66%) Wireless
14 5 (1.39%) DMZ
14 5 (1.39%) Remote Desktop
14 5 (1.39%) STUN
15 4 (1.11%) IPsec
Database & Business Intelligence
1 46 (12.74%) SQL Server
2 14 (3.88%) MySQL
3 11 (3.05%) PostgreSQL
4 9 (2.49%) Azure SQL Database
5 6 (1.66%) Amazon RDS
5 6 (1.66%) DB2
5 6 (1.66%) MariaDB
5 6 (1.66%) SQL Server Reporting Services
6 5 (1.39%) Relational Database
7 4 (1.11%) BusinessObjects
7 4 (1.11%) Data Warehouse
7 4 (1.11%) MS Access
7 4 (1.11%) SAP Data Services
8 3 (0.83%) Oracle Database
9 2 (0.55%) NoSQL
10 1 (0.28%) Elasticsearch
10 1 (0.28%) Power BI
Development Applications
1 4 (1.11%) Toad
2 2 (0.55%) GitLab
2 2 (0.55%) Jenkins
3 1 (0.28%) JIRA
3 1 (0.28%) Visual Studio
General
1 147 (40.72%) Social Skills
2 33 (9.14%) Finance
3 30 (8.31%) Back Office
4 21 (5.82%) Organisational Skills
5 17 (4.71%) Analytical Skills
6 12 (3.32%) Automotive
7 11 (3.05%) Documentation Skills
8 10 (2.77%) Inclusion and Diversity
9 9 (2.49%) Telecoms
10 7 (1.94%) Banking
11 6 (1.66%) Legal
11 6 (1.66%) Public Sector
12 5 (1.39%) Law
12 5 (1.39%) Manufacturing
13 4 (1.11%) Local Government
14 3 (0.83%) French Language
15 2 (0.55%) Front Office
15 2 (0.55%) Marketing
16 1 (0.28%) Financial Institution
16 1 (0.28%) German Language
Libraries, Frameworks & Software Standards
1 17 (4.71%) CSS
2 6 (1.66%) .NET
2 6 (1.66%) LAPP Stack
2 6 (1.66%) LDAP
2 6 (1.66%) WebSphere MQ
3 5 (1.39%) .NET Framework
3 5 (1.39%) Entity Framework
3 5 (1.39%) FreeSWITCH
3 5 (1.39%) JSON
3 5 (1.39%) RESTful
3 5 (1.39%) WinForms
4 4 (1.11%) REST
4 4 (1.11%) SOAP
4 4 (1.11%) Web Services
4 4 (1.11%) XML
5 3 (0.83%) Elastic Stack
5 3 (0.83%) LAMP
6 2 (0.55%) React
7 1 (0.28%) .NET Core
7 1 (0.28%) Node.js
Miscellaneous
1 46 (12.74%) Driving Licence
2 40 (11.08%) Self-Motivation
3 12 (3.32%) CCTV
3 12 (3.32%) Onboarding
4 7 (1.94%) Client/Server
4 7 (1.94%) Linux Command Line
4 7 (1.94%) Renewable Energy
5 5 (1.39%) Cyber Security Posture
6 4 (1.11%) Cloud Native
6 4 (1.11%) Data Centre
6 4 (1.11%) Hybrid Cloud
6 4 (1.11%) Low-Code
7 3 (0.83%) BYOD
7 3 (0.83%) Legacy Systems
7 3 (0.83%) Life Science
7 3 (0.83%) Solar Energy
8 2 (0.55%) Equities
8 2 (0.55%) Foreign Exchange (FX)
8 2 (0.55%) iPhone
8 2 (0.55%) Public Cloud
Operating Systems
1 163 (45.15%) Windows
2 75 (20.78%) Windows Server
3 55 (15.24%) Windows 10
4 46 (12.74%) Linux
5 21 (5.82%) Unix
6 14 (3.88%) Mac OS
7 12 (3.32%) Windows Server 2012
8 11 (3.05%) Red Hat Enterprise Linux
8 11 (3.05%) Windows Server 2016
9 10 (2.77%) Apple iOS
9 10 (2.77%) Debian
10 8 (2.22%) Windows Server 2019
11 5 (1.39%) Android
11 5 (1.39%) Mac OS X
11 5 (1.39%) Solaris
12 3 (0.83%) CentOS
12 3 (0.83%) Rocky
12 3 (0.83%) Ubuntu
12 3 (0.83%) VMS
Processes & Methodologies
1 114 (31.58%) Customer Service
2 101 (27.98%) Problem-Solving
3 81 (22.44%) Cybersecurity
4 76 (21.05%) ITIL
5 53 (14.68%) Mentoring
6 51 (14.13%) Continuous Improvement
7 38 (10.53%) Customer Experience
8 37 (10.25%) DevOps
9 32 (8.86%) Analytics
10 31 (8.59%) Root Cause Analysis
11 30 (8.31%) Ticket Management
12 29 (8.03%) Infrastructure Engineering
13 28 (7.76%) Customer Acquisition
13 28 (7.76%) Patch Management
13 28 (7.76%) Software Deployment
14 27 (7.48%) Coaching
15 24 (6.65%) People Management
16 23 (6.37%) Service Delivery
17 19 (5.26%) Agile
17 19 (5.26%) Change Management
Programming Languages
1 61 (16.90%) SQL
2 25 (6.93%) PowerShell
3 21 (5.82%) Python
4 13 (3.60%) C#
5 11 (3.05%) Shell Script
6 9 (2.49%) Bash
7 6 (1.66%) Java
7 6 (1.66%) PHP
7 6 (1.66%) T-SQL
8 5 (1.39%) Korn
9 4 (1.11%) Bicep
9 4 (1.11%) JavaScript
9 4 (1.11%) VB
10 2 (0.55%) VBA
11 1 (0.28%) Go
11 1 (0.28%) TypeScript
11 1 (0.28%) VB.NET
Qualifications
1 80 (22.16%) Degree
2 45 (12.47%) Security Cleared
3 34 (9.42%) SC Cleared
4 32 (8.86%) Microsoft Certification
5 28 (7.76%) CTC Cleared
6 16 (4.43%) MCP
7 15 (4.16%) MCSA
8 13 (3.60%) MCSE
9 12 (3.32%) Computer Science Degree
10 11 (3.05%) CCNA
10 11 (3.05%) Cisco Certification
10 11 (3.05%) DBS Check
11 9 (2.49%) ITIL Certification
12 7 (1.94%) CCNP
12 7 (1.94%) Network+ Certification
13 6 (1.66%) AWS Certification
13 6 (1.66%) Azure Certification
14 3 (0.83%) BPSS Clearance
14 3 (0.83%) HNC
15 2 (0.55%) HND
Quality Assurance & Compliance
1 47 (13.02%) SLA
2 17 (4.71%) Cyber Essentials
3 15 (4.16%) ISO/IEC 27001
4 9 (2.49%) GDPR
5 5 (1.39%) ISO 9001
6 3 (0.83%) QA
7 2 (0.55%) PCI DSS
System Software
1 89 (24.65%) Active Directory
2 30 (8.31%) Hyper-V
3 20 (5.54%) VMware Infrastructure
4 13 (3.60%) Docker
5 5 (1.39%) Kamailio
5 5 (1.39%) Virtual Machines
6 3 (0.83%) BitLocker
7 2 (0.55%) vSphere
7 2 (0.55%) XenApp
8 1 (0.28%) Virtual Servers
Systems Management
1 51 (14.13%) Microsoft Intune
2 14 (3.88%) Terraform
3 13 (3.60%) Ansible
3 13 (3.60%) Kubernetes
4 7 (1.94%) Active Directory Federation Services
5 5 (1.39%) Jamf Pro
6 4 (1.11%) Autotask
6 4 (1.11%) SCOM
7 3 (0.83%) Nagios
8 2 (0.55%) Control-M
8 2 (0.55%) Grafana
8 2 (0.55%) Prometheus
9 1 (0.28%) Docker Swarm
Vendors
1 114 (31.58%) Microsoft
2 34 (9.42%) VMware
3 29 (8.03%) Cisco
4 22 (6.09%) Google
5 14 (3.88%) IBM
6 11 (3.05%) Oracle
7 8 (2.22%) SAP
8 7 (1.94%) Dell
8 7 (1.94%) Draytek
8 7 (1.94%) Mitel
8 7 (1.94%) Red Hat
8 7 (1.94%) Salesforce
8 7 (1.94%) WatchGuard
9 6 (1.66%) Veeam
10 5 (1.39%) NetApp
10 5 (1.39%) Progress
10 5 (1.39%) Sage
10 5 (1.39%) Toshiba
10 5 (1.39%) Xamarin
10 5 (1.39%) Zoho