Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 29 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Aug 2026
Same period 2025 Same period 2024
Rank 151 183 207
Rank change year-on-year +32 +24 -20
Permanent jobs requiring a Support Engineer 424 282 398
As % of all permanent jobs with remote/hybrid work options 1.82% 1.71% 1.64%
As % of the Job Titles category 1.93% 1.85% 1.71%
Number of salaries quoted 365 243 357
10th Percentile £27,000 £29,250 £27,000
25th Percentile £30,000 £33,000 £31,250
Median annual salary (50th Percentile) £36,000 £42,500 £37,500
Median % change year-on-year -15.29% +13.33% +4.17%
75th Percentile £43,750 £53,750 £48,500
90th Percentile £56,250 £58,000 £51,250
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +2.19%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,922 15,283 23,324
% of permanent jobs with a recognized job title 94.06% 92.60% 96.29%
Number of salaries quoted 15,617 9,338 16,216
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £57,965
Median % change year-on-year +4.35% -0.80% -7.26%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £98,000 £96,250
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 29 August 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 29 August 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 252 (59.43%) Microsoft
2 213 (50.24%) Microsoft 365
3 210 (49.53%) Windows
4 172 (40.57%) Active Directory
5 167 (39.39%) Azure
6 155 (36.56%) Problem-Solving
7 144 (33.96%) Entra ID
8 117 (27.59%) Customer Service
9 106 (25.00%) Windows Server
10 104 (24.53%) SharePoint
11 100 (23.58%) Microsoft Exchange
11 100 (23.58%) Microsoft Intune
12 90 (21.23%) DNS
13 86 (20.28%) Firewall
14 78 (18.40%) DHCP
15 75 (17.69%) Cybersecurity
16 67 (15.80%) ITIL
17 64 (15.09%) Continuous Improvement
18 62 (14.62%) Infrastructure Engineering
19 58 (13.68%) Degree
19 58 (13.68%) TCP/IP
20 56 (13.21%) SQL
21 55 (12.97%) Hyper-V
21 55 (12.97%) VPN
22 51 (12.03%) Change Management
23 50 (11.79%) Wi-Fi
24 48 (11.32%) VMware
25 47 (11.08%) PowerShell
26 41 (9.67%) VMware Infrastructure
27 40 (9.43%) SaaS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 104 (24.53%) SharePoint
2 100 (23.58%) Microsoft Exchange
3 28 (6.60%) IIS
4 6 (1.42%) Confluence
5 4 (0.94%) Exchange Server 2007
5 4 (0.94%) Exchange Server 2010
5 4 (0.94%) Exchange Server 2013
6 1 (0.24%) JBoss
6 1 (0.24%) OpenStack
6 1 (0.24%) Red Hat Fuse
Applications
1 34 (8.02%) Microsoft Office
Business Applications
1 3 (0.71%) Remedy ITSM
2 1 (0.24%) Dynamics CRM
2 1 (0.24%) iTrent
2 1 (0.24%) NetSuite
2 1 (0.24%) Sage X3
2 1 (0.24%) Shopify
Cloud Services
1 213 (50.24%) Microsoft 365
2 167 (39.39%) Azure
3 144 (33.96%) Entra ID
4 40 (9.43%) SaaS
5 34 (8.02%) AWS
6 26 (6.13%) OneDrive
7 19 (4.48%) Mimecast
8 16 (3.77%) Google Workspace
9 12 (2.83%) Power Platform
10 9 (2.12%) Power Automate
11 6 (1.42%) Cloudflare
12 4 (0.94%) Cloud Computing
12 4 (0.94%) Serverless
13 2 (0.47%) Amazon EKS
13 2 (0.47%) GitHub
13 2 (0.47%) GitHub Actions
13 2 (0.47%) Microsoft Copilot
14 1 (0.24%) Amazon ElastiCache
14 1 (0.24%) AWS CloudFormation
14 1 (0.24%) IaaS
Communications & Networking
1 90 (21.23%) DNS
2 86 (20.28%) Firewall
3 78 (18.40%) DHCP
4 58 (13.68%) TCP/IP
5 55 (12.97%) VPN
6 50 (11.79%) Wi-Fi
7 40 (9.43%) VoIP
8 24 (5.66%) LAN
8 24 (5.66%) WAN
9 22 (5.19%) VLAN
10 20 (4.72%) Wireless
11 9 (2.12%) Network Security
12 6 (1.42%) Unified Communications
13 5 (1.18%) Cisco IOS
14 4 (0.94%) Remote Desktop
15 3 (0.71%) Cisco Firepower
15 3 (0.71%) Internet
15 3 (0.71%) IPsec
15 3 (0.71%) NAS
15 3 (0.71%) OSPF
Database & Business Intelligence
1 26 (6.13%) SQL Server
2 11 (2.59%) Azure SQL Database
3 7 (1.65%) MySQL
4 5 (1.18%) Amazon RDS
5 4 (0.94%) Power BI
6 1 (0.24%) Crystal Reports
6 1 (0.24%) Electronic Patient Records
6 1 (0.24%) PostgreSQL
6 1 (0.24%) Relational Database
6 1 (0.24%) SQL Server Integration Services
Development Applications
1 27 (6.37%) JIRA
2 6 (1.42%) Git
3 4 (0.94%) Browser DevTools
4 2 (0.47%) Bitbucket
4 2 (0.47%) GitLab
5 1 (0.24%) Jenkins
5 1 (0.24%) JUnit
5 1 (0.24%) Postman
5 1 (0.24%) SQL Server Management Studio (SSMS)
5 1 (0.24%) Visual Studio
General
1 188 (44.34%) Social Skills
2 27 (6.37%) Analytical Skills
3 23 (5.42%) Legal
4 22 (5.19%) Documentation Skills
5 21 (4.95%) Telecoms
6 20 (4.72%) Finance
6 20 (4.72%) Organisational Skills
7 19 (4.48%) Advertising
8 15 (3.54%) Manufacturing
8 15 (3.54%) Public Sector
9 13 (3.07%) Retail
10 12 (2.83%) Electronics
11 10 (2.36%) Games
12 7 (1.65%) Agriculture
13 6 (1.42%) Inclusion and Diversity
13 6 (1.42%) Law
14 3 (0.71%) Back Office
14 3 (0.71%) Banking
14 3 (0.71%) Presentation Skills
15 2 (0.47%) Police
Libraries, Frameworks & Software Standards
1 12 (2.83%) Middleware
2 4 (0.94%) COM
2 4 (0.94%) DCOM
2 4 (0.94%) JSON
2 4 (0.94%) LDAP
2 4 (0.94%) Web Services
3 3 (0.71%) EDI
3 3 (0.71%) Node.js
4 2 (0.47%) .NET
4 2 (0.47%) CSS
4 2 (0.47%) HTML
4 2 (0.47%) React
4 2 (0.47%) Terraform
5 1 (0.24%) Elastic Stack
5 1 (0.24%) Jakarta EE
5 1 (0.24%) Oracle GoldenGate
5 1 (0.24%) REST
5 1 (0.24%) SOAP
5 1 (0.24%) Spring
5 1 (0.24%) Spring Boot
Miscellaneous
1 61 (14.39%) Driving Licence
2 31 (7.31%) Onboarding
3 18 (4.25%) Self-Motivation
4 13 (3.07%) Video Conferencing
5 11 (2.59%) Client/Server
6 8 (1.89%) Clustering
7 6 (1.42%) iPhone
7 6 (1.42%) PKI
8 5 (1.18%) Fat Client
8 5 (1.18%) IoT
8 5 (1.18%) Raspberry Pi
8 5 (1.18%) Security Posture
8 5 (1.18%) Thin Client
9 4 (0.94%) Acoustics
9 4 (0.94%) Cyber Security Posture
9 4 (0.94%) Data Centre
9 4 (0.94%) Housing Association
9 4 (0.94%) Mobile App
9 4 (0.94%) Smartcard
10 3 (0.71%) CMDB
Operating Systems
1 210 (49.53%) Windows
2 106 (25.00%) Windows Server
3 35 (8.25%) Mac OS
4 32 (7.55%) Windows 10
5 30 (7.08%) Linux
6 12 (2.83%) Android
7 11 (2.59%) Windows Server 2016
8 8 (1.89%) Ubuntu
9 7 (1.65%) Windows Server 2012
9 7 (1.65%) Windows Server 2019
10 4 (0.94%) Windows Server 2008
11 3 (0.71%) Apple iOS
12 2 (0.47%) Debian
12 2 (0.47%) Robot Operating System
13 1 (0.24%) CentOS
13 1 (0.24%) Mac OS X
13 1 (0.24%) SUSE
13 1 (0.24%) Unix
Processes & Methodologies
1 155 (36.56%) Problem-Solving
2 117 (27.59%) Customer Service
3 75 (17.69%) Cybersecurity
4 67 (15.80%) ITIL
5 64 (15.09%) Continuous Improvement
6 62 (14.62%) Infrastructure Engineering
7 51 (12.03%) Change Management
8 31 (7.31%) Collaborative Culture
9 30 (7.08%) Incident Management
9 30 (7.08%) Service Delivery
10 26 (6.13%) Identity Management
10 26 (6.13%) Mentoring
11 24 (5.66%) Business Continuity
11 24 (5.66%) Workflow
12 22 (5.19%) Disaster Recovery
12 22 (5.19%) Remote Monitoring and Management
12 22 (5.19%) Service Management
13 20 (4.72%) Root Cause Analysis
14 19 (4.48%) ITSM
14 19 (4.48%) Project Delivery
Programming Languages
1 56 (13.21%) SQL
2 47 (11.08%) PowerShell
3 18 (4.25%) R
4 6 (1.42%) Python
5 4 (0.94%) Bash
6 3 (0.71%) JavaScript
7 2 (0.47%) C#
7 2 (0.47%) PL/SQL
7 2 (0.47%) T-SQL
8 1 (0.24%) Bicep
8 1 (0.24%) Java
8 1 (0.24%) Korn
8 1 (0.24%) PHP
8 1 (0.24%) Shell Script
Qualifications
1 58 (13.68%) Degree
2 29 (6.84%) Microsoft Certification
3 15 (3.54%) Security Cleared
4 12 (2.83%) CCNA
4 12 (2.83%) Cisco Certification
5 11 (2.59%) SC Cleared
6 9 (2.12%) Azure Certification
6 9 (2.12%) DBS Check
7 7 (1.65%) HNC
7 7 (1.65%) HND
8 6 (1.42%) Computer Science Degree
9 4 (0.94%) MCSA
10 3 (0.71%) CTC Cleared
11 2 (0.47%) A+ Certification
11 2 (0.47%) CCNP
11 2 (0.47%) City & Guilds
11 2 (0.47%) DV Cleared
11 2 (0.47%) ITIL Certification
11 2 (0.47%) MCSE
11 2 (0.47%) Microsoft Certified Professional
Quality Assurance & Compliance
1 30 (7.08%) SLA
2 28 (6.60%) Cyber Essentials
3 18 (4.25%) ISO/IEC 27001
4 5 (1.18%) GDPR
4 5 (1.18%) ISO 9001
5 3 (0.71%) QA
6 2 (0.47%) Accessibility
6 2 (0.47%) Cyber Essentials PLUS
7 1 (0.24%) DICOM
7 1 (0.24%) Disclosure Scotland
7 1 (0.24%) HL7
System Software
1 172 (40.57%) Active Directory
2 55 (12.97%) Hyper-V
3 41 (9.67%) VMware Infrastructure
4 13 (3.07%) Virtual Machines
5 5 (1.18%) Terminal Services
5 5 (1.18%) vSphere
6 4 (0.94%) Docker
7 3 (0.71%) BitLocker
8 2 (0.47%) Virtual Desktop
9 1 (0.24%) Oracle RAC
Systems Management
1 100 (23.58%) Microsoft Intune
2 7 (1.65%) Failover Clustering
2 7 (1.65%) Systems Management Server (SMS)
3 6 (1.42%) SCCM
4 4 (0.94%) Jamf Pro
5 3 (0.71%) Autotask
5 3 (0.71%) Norton AntiVirus
6 2 (0.47%) Active Directory Federation Services
6 2 (0.47%) Ansible
6 2 (0.47%) Kubernetes
6 2 (0.47%) Single Sign-On
7 1 (0.24%) Grafana
7 1 (0.24%) Oracle Enterprise Manager
7 1 (0.24%) Oracle RMAN
7 1 (0.24%) Prometheus
Vendors
1 252 (59.43%) Microsoft
2 48 (11.32%) VMware
3 26 (6.13%) Cisco
4 23 (5.42%) Veeam
5 18 (4.25%) CrowdStrike
6 17 (4.01%) Meraki
7 16 (3.77%) Apple
7 16 (3.77%) Google
7 16 (3.77%) Ubiquiti
8 14 (3.30%) ServiceNow
9 11 (2.59%) HP
10 6 (1.42%) ConnectWise
11 5 (1.18%) Acronis
11 5 (1.18%) Datto
11 5 (1.18%) Dell
11 5 (1.18%) Freshdesk
11 5 (1.18%) Salesforce
11 5 (1.18%) Sophos
11 5 (1.18%) Synology
12 4 (0.94%) SonicWALL