Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 20 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Aug 2026
Same period 2025 Same period 2024
Rank 153 195 205
Rank change year-on-year +42 +10 -14
Permanent jobs requiring a Support Engineer 423 284 396
As % of all permanent jobs with remote/hybrid work options 1.85% 1.71% 1.61%
As % of the Job Titles category 1.96% 1.86% 1.67%
Number of salaries quoted 365 244 361
10th Percentile £27,000 £28,825 £27,000
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £36,000 £41,428 £37,500
Median % change year-on-year -13.10% +10.47% +4.17%
75th Percentile £43,750 £52,813 £47,500
90th Percentile £57,000 £58,000 £51,250
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +2.94%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,560 15,304 23,758
% of permanent jobs with a recognized job title 94.05% 92.41% 96.30%
Number of salaries quoted 15,389 9,283 17,118
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £43,329
Median annual salary (50th Percentile) £60,000 £57,500 £57,965
Median % change year-on-year +4.35% -0.80% -7.26%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £98,000 £96,250
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 20 August 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 20 August 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 249 (58.87%) Microsoft
2 208 (49.17%) Microsoft 365
3 202 (47.75%) Windows
4 171 (40.43%) Active Directory
5 165 (39.01%) Azure
6 153 (36.17%) Problem-Solving
7 140 (33.10%) Entra ID
8 112 (26.48%) Customer Service
9 101 (23.88%) Windows Server
10 98 (23.17%) SharePoint
11 97 (22.93%) Microsoft Intune
12 96 (22.70%) Microsoft Exchange
13 87 (20.57%) DNS
14 82 (19.39%) Firewall
15 76 (17.97%) DHCP
16 71 (16.78%) Cybersecurity
17 67 (15.84%) ITIL
18 61 (14.42%) Continuous Improvement
19 59 (13.95%) Infrastructure Engineering
20 57 (13.48%) Degree
20 57 (13.48%) TCP/IP
21 56 (13.24%) SQL
22 55 (13.00%) VPN
23 52 (12.29%) Hyper-V
24 51 (12.06%) Wi-Fi
25 50 (11.82%) Change Management
26 47 (11.11%) PowerShell
27 46 (10.87%) VMware
28 42 (9.93%) SaaS
29 40 (9.46%) VMware Infrastructure

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 98 (23.17%) SharePoint
2 96 (22.70%) Microsoft Exchange
3 27 (6.38%) IIS
4 6 (1.42%) Confluence
5 4 (0.95%) Exchange Server 2007
5 4 (0.95%) Exchange Server 2010
5 4 (0.95%) Exchange Server 2013
6 1 (0.24%) JBoss
6 1 (0.24%) OpenStack
6 1 (0.24%) Red Hat Fuse
Applications
1 35 (8.27%) Microsoft Office
Business Applications
1 3 (0.71%) Remedy ITSM
2 1 (0.24%) Dynamics CRM
2 1 (0.24%) iTrent
2 1 (0.24%) Sage X3
Cloud Services
1 208 (49.17%) Microsoft 365
2 165 (39.01%) Azure
3 140 (33.10%) Entra ID
4 42 (9.93%) SaaS
5 33 (7.80%) AWS
6 24 (5.67%) OneDrive
7 19 (4.49%) Mimecast
8 16 (3.78%) Google Workspace
9 12 (2.84%) Power Platform
10 8 (1.89%) Power Automate
11 6 (1.42%) Cloudflare
12 4 (0.95%) Cloud Computing
13 2 (0.47%) Amazon EKS
13 2 (0.47%) IaaS
13 2 (0.47%) Microsoft Copilot
13 2 (0.47%) Serverless
14 1 (0.24%) Amazon ElastiCache
14 1 (0.24%) AWS CloudFormation
14 1 (0.24%) GitHub
14 1 (0.24%) Virtual Private Cloud
Communications & Networking
1 87 (20.57%) DNS
2 82 (19.39%) Firewall
3 76 (17.97%) DHCP
4 57 (13.48%) TCP/IP
5 55 (13.00%) VPN
6 51 (12.06%) Wi-Fi
7 40 (9.46%) VoIP
8 26 (6.15%) LAN
9 25 (5.91%) WAN
10 20 (4.73%) Wireless
11 19 (4.49%) VLAN
12 9 (2.13%) Network Security
13 7 (1.65%) Unified Communications
14 5 (1.18%) Cisco IOS
15 4 (0.95%) Remote Desktop
16 3 (0.71%) Cisco Firepower
16 3 (0.71%) Internet
16 3 (0.71%) IPsec
16 3 (0.71%) NAS
16 3 (0.71%) OSPF
Database & Business Intelligence
1 26 (6.15%) SQL Server
2 11 (2.60%) Azure SQL Database
3 9 (2.13%) MySQL
4 5 (1.18%) Amazon RDS
5 4 (0.95%) Power BI
6 1 (0.24%) Crystal Reports
6 1 (0.24%) Electronic Patient Records
6 1 (0.24%) PostgreSQL
6 1 (0.24%) Relational Database
6 1 (0.24%) SQL Server Integration Services
Development Applications
1 28 (6.62%) JIRA
2 4 (0.95%) Browser DevTools
2 4 (0.95%) Git
3 2 (0.47%) Postman
4 1 (0.24%) Bitbucket
4 1 (0.24%) GitLab
4 1 (0.24%) Jenkins
4 1 (0.24%) JUnit
4 1 (0.24%) SQL Server Management Studio (SSMS)
4 1 (0.24%) Visual Studio
General
1 184 (43.50%) Social Skills
2 28 (6.62%) Analytical Skills
3 23 (5.44%) Legal
4 22 (5.20%) Documentation Skills
5 21 (4.96%) Finance
6 20 (4.73%) Organisational Skills
6 20 (4.73%) Telecoms
7 18 (4.26%) Advertising
8 16 (3.78%) Manufacturing
9 15 (3.55%) Public Sector
9 15 (3.55%) Retail
10 12 (2.84%) Electronics
11 9 (2.13%) Games
12 8 (1.89%) Law
13 7 (1.65%) Agriculture
14 5 (1.18%) Inclusion and Diversity
15 3 (0.71%) Back Office
15 3 (0.71%) Banking
15 3 (0.71%) Financial Institution
16 2 (0.47%) Marketing
Libraries, Frameworks & Software Standards
1 12 (2.84%) Middleware
2 4 (0.95%) .NET
2 4 (0.95%) COM
2 4 (0.95%) CSS
2 4 (0.95%) DCOM
2 4 (0.95%) HTML
2 4 (0.95%) JSON
2 4 (0.95%) LDAP
2 4 (0.95%) Web Services
3 3 (0.71%) EDI
4 2 (0.47%) Node.js
4 2 (0.47%) Terraform
5 1 (0.24%) AngularJS
5 1 (0.24%) Apache Camel
5 1 (0.24%) Elastic Stack
5 1 (0.24%) Mustache
5 1 (0.24%) Oracle GoldenGate
5 1 (0.24%) React
5 1 (0.24%) REST
5 1 (0.24%) Spring Boot
Miscellaneous
1 57 (13.48%) Driving Licence
2 30 (7.09%) Onboarding
3 19 (4.49%) Self-Motivation
4 11 (2.60%) Client/Server
4 11 (2.60%) Video Conferencing
5 8 (1.89%) Clustering
6 6 (1.42%) PKI
6 6 (1.42%) Security Posture
7 5 (1.18%) Cyber Security Posture
7 5 (1.18%) IoT
7 5 (1.18%) iPhone
7 5 (1.18%) Raspberry Pi
8 4 (0.95%) Acoustics
8 4 (0.95%) Data Centre
8 4 (0.95%) Fat Client
8 4 (0.95%) Housing Association
8 4 (0.95%) Mobile App
8 4 (0.95%) Smartcard
8 4 (0.95%) Thin Client
9 3 (0.71%) Microsoft Licensing
Operating Systems
1 202 (47.75%) Windows
2 101 (23.88%) Windows Server
3 36 (8.51%) Mac OS
4 33 (7.80%) Windows 10
5 27 (6.38%) Linux
6 12 (2.84%) Android
6 12 (2.84%) Windows Server 2016
7 8 (1.89%) Ubuntu
7 8 (1.89%) Windows Server 2019
8 7 (1.65%) Windows Server 2012
9 4 (0.95%) Windows Server 2008
10 3 (0.71%) Apple iOS
11 2 (0.47%) CentOS
11 2 (0.47%) SUSE
12 1 (0.24%) Debian
12 1 (0.24%) Mac OS X
12 1 (0.24%) Robot Operating System
12 1 (0.24%) Unix
Processes & Methodologies
1 153 (36.17%) Problem-Solving
2 112 (26.48%) Customer Service
3 71 (16.78%) Cybersecurity
4 67 (15.84%) ITIL
5 61 (14.42%) Continuous Improvement
6 59 (13.95%) Infrastructure Engineering
7 50 (11.82%) Change Management
8 30 (7.09%) Collaborative Culture
9 29 (6.86%) Incident Management
10 28 (6.62%) Service Delivery
11 27 (6.38%) Identity Management
12 25 (5.91%) Mentoring
13 24 (5.67%) Workflow
14 23 (5.44%) Service Management
15 22 (5.20%) Business Continuity
15 22 (5.20%) Disaster Recovery
15 22 (5.20%) Remote Monitoring and Management
16 18 (4.26%) Project Delivery
16 18 (4.26%) Root Cause Analysis
16 18 (4.26%) Technical Leadership
Programming Languages
1 56 (13.24%) SQL
2 47 (11.11%) PowerShell
3 18 (4.26%) R
4 7 (1.65%) Python
5 6 (1.42%) JavaScript
6 4 (0.95%) Bash
6 4 (0.95%) C#
7 2 (0.47%) PHP
7 2 (0.47%) T-SQL
8 1 (0.24%) Bicep
8 1 (0.24%) Google Apps Script
8 1 (0.24%) Java
8 1 (0.24%) Korn
8 1 (0.24%) PL/SQL
8 1 (0.24%) Shell Script
Qualifications
1 57 (13.48%) Degree
2 27 (6.38%) Microsoft Certification
3 16 (3.78%) Security Cleared
4 12 (2.84%) SC Cleared
5 10 (2.36%) CCNA
5 10 (2.36%) Cisco Certification
6 9 (2.13%) Azure Certification
6 9 (2.13%) DBS Check
7 6 (1.42%) HNC
7 6 (1.42%) HND
8 5 (1.18%) Computer Science Degree
9 4 (0.95%) ITIL Certification
10 3 (0.71%) CTC Cleared
11 2 (0.47%) A+ Certification
11 2 (0.47%) City & Guilds
11 2 (0.47%) DV Cleared
11 2 (0.47%) MCSA
12 1 (0.24%) AWS Certification
12 1 (0.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 32 (7.57%) SLA
2 25 (5.91%) Cyber Essentials
3 18 (4.26%) ISO/IEC 27001
4 5 (1.18%) ISO 9001
5 4 (0.95%) GDPR
6 3 (0.71%) Cyber Essentials PLUS
7 2 (0.47%) Accessibility
7 2 (0.47%) QA
8 1 (0.24%) DICOM
8 1 (0.24%) Disclosure Scotland
8 1 (0.24%) HL7
System Software
1 171 (40.43%) Active Directory
2 52 (12.29%) Hyper-V
3 40 (9.46%) VMware Infrastructure
4 13 (3.07%) Virtual Machines
5 5 (1.18%) Terminal Services
5 5 (1.18%) vSphere
6 3 (0.71%) BitLocker
6 3 (0.71%) Docker
7 2 (0.47%) Virtual Desktop
8 1 (0.24%) Oracle RAC
Systems Management
1 97 (22.93%) Microsoft Intune
2 7 (1.65%) Failover Clustering
2 7 (1.65%) SCCM
2 7 (1.65%) Systems Management Server (SMS)
3 4 (0.95%) Jamf Pro
4 3 (0.71%) Active Directory Federation Services
4 3 (0.71%) Autotask
4 3 (0.71%) Norton AntiVirus
4 3 (0.71%) Single Sign-On
5 2 (0.47%) Ansible
5 2 (0.47%) Kubernetes
6 1 (0.24%) Grafana
6 1 (0.24%) Oracle Enterprise Manager
6 1 (0.24%) Oracle RMAN
6 1 (0.24%) Prometheus
Vendors
1 249 (58.87%) Microsoft
2 46 (10.87%) VMware
3 27 (6.38%) Cisco
4 21 (4.96%) Veeam
5 18 (4.26%) CrowdStrike
6 17 (4.02%) Meraki
6 17 (4.02%) Ubiquiti
7 16 (3.78%) Google
8 14 (3.31%) ServiceNow
9 13 (3.07%) Apple
10 9 (2.13%) HP
11 6 (1.42%) ConnectWise
11 6 (1.42%) Salesforce
12 5 (1.18%) Dell
12 5 (1.18%) Freshdesk
12 5 (1.18%) Sophos
12 5 (1.18%) Synology
13 4 (0.95%) Acronis
13 4 (0.95%) Datto
13 4 (0.95%) SonicWALL