Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £38,500 per year, according to job vacancies posted during the 6 months leading to 9 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Feb 2026
Same period 2025 Same period 2024
Rank 89 168 142
Rank change year-on-year +79 -26 +64
Permanent jobs requiring a Support Engineer 447 307 639
As % of all permanent jobs with remote/hybrid work options 2.79% 1.95% 2.31%
As % of the Job Titles category 2.98% 2.03% 2.41%
Number of salaries quoted 326 244 581
10th Percentile £26,875 £29,000 £25,250
25th Percentile £30,625 £31,250 £29,250
Median annual salary (50th Percentile) £38,500 £35,750 £35,000
Median % change year-on-year +7.69% +2.14% -
75th Percentile £46,000 £50,000 £50,000
90th Percentile £58,750 £61,750 £67,500
UK median annual salary £35,000 £35,500 £33,000
% change year-on-year -1.41% +7.58% -0.93%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,986 15,131 26,519
% of permanent jobs with a recognized job title 93.70% 95.90% 95.78%
Number of salaries quoted 9,838 9,102 22,124
10th Percentile £30,500 £35,750 £33,750
25th Percentile £42,500 £47,010 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £78,797 £81,250 £76,000
90th Percentile £97,500 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 9 February 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 9 February 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 223 (49.89%) Windows
2 211 (47.20%) Microsoft 365
3 183 (40.94%) Microsoft
4 166 (37.14%) Customer Service
5 165 (36.91%) Azure
6 133 (29.75%) Problem-Solving
7 122 (27.29%) ITIL
8 121 (27.07%) Active Directory
9 106 (23.71%) Degree
10 105 (23.49%) Cybersecurity
11 104 (23.27%) Entra ID
12 93 (20.81%) Windows 10
12 93 (20.81%) Windows Server
13 91 (20.36%) Continuous Improvement
13 91 (20.36%) Microsoft Office
14 86 (19.24%) SLA
15 81 (18.12%) Security Cleared
16 74 (16.55%) SC Cleared
17 72 (16.11%) Customer Experience
18 69 (15.44%) Cisco
18 69 (15.44%) Microsoft Intune
19 66 (14.77%) Analytics
20 65 (14.54%) SQL
21 63 (14.09%) Firewall
21 63 (14.09%) Software Deployment
22 62 (13.87%) Ticket Management
23 60 (13.42%) CTC Cleared
23 60 (13.42%) Customer Acquisition
23 60 (13.42%) Patch Management
24 52 (11.63%) DNS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 51 (11.41%) Microsoft Exchange
2 43 (9.62%) SharePoint
3 6 (1.34%) IIS
4 4 (0.89%) Anypoint
4 4 (0.89%) Exchange Server 2007
4 4 (0.89%) Exchange Server 2010
4 4 (0.89%) Exchange Server 2013
4 4 (0.89%) Oracle Workflow
4 4 (0.89%) Tomcat
4 4 (0.89%) WebSphere
4 4 (0.89%) WebSphere Application Server
5 1 (0.22%) CMS
Applications
1 91 (20.36%) Microsoft Office
2 3 (0.67%) Microsoft Excel
2 3 (0.67%) Microsoft PowerPoint
3 1 (0.22%) EngageOne
Business Applications
1 9 (2.01%) Dynamics NAV
2 4 (0.89%) Markit EDM
2 4 (0.89%) NEC Housing
2 4 (0.89%) Shopify
3 3 (0.67%) Oracle EBS
4 2 (0.45%) NetSuite
5 1 (0.22%) TIBCO iProcess
Cloud Services
1 211 (47.20%) Microsoft 365
2 165 (36.91%) Azure
3 104 (23.27%) Entra ID
4 48 (10.74%) AWS
5 42 (9.40%) SaaS
6 30 (6.71%) Google Workspace
7 13 (2.91%) OneDrive
8 10 (2.24%) Azure Sentinel
9 9 (2.01%) GCP
10 8 (1.79%) IaaS
10 8 (1.79%) Mimecast
10 8 (1.79%) Power Automate
10 8 (1.79%) Serverless
11 7 (1.57%) Amazon S3
12 6 (1.34%) AWS CloudFormation
12 6 (1.34%) AWS Lambda
12 6 (1.34%) Virtual Private Cloud
13 5 (1.12%) Azure DevOps
13 5 (1.12%) Azure Monitor
13 5 (1.12%) PaaS
Communications & Networking
1 63 (14.09%) Firewall
2 52 (11.63%) DNS
3 45 (10.07%) VPN
4 44 (9.84%) DHCP
5 37 (8.28%) Wi-Fi
6 33 (7.38%) TCP/IP
7 27 (6.04%) LAN
8 25 (5.59%) VLAN
9 23 (5.15%) WAN
10 22 (4.92%) VoIP
11 8 (1.79%) Wireless
12 7 (1.57%) IP Telephony
13 6 (1.34%) SSL
14 5 (1.12%) Remote Desktop
15 4 (0.89%) IPsec
15 4 (0.89%) SAN
16 3 (0.67%) DMZ
16 3 (0.67%) Internet
16 3 (0.67%) Intranet
16 3 (0.67%) STUN
Database & Business Intelligence
1 45 (10.07%) SQL Server
2 13 (2.91%) MySQL
3 9 (2.01%) Azure SQL Database
3 9 (2.01%) PostgreSQL
4 6 (1.34%) MariaDB
4 6 (1.34%) SQL Server Reporting Services
5 4 (0.89%) Amazon RDS
5 4 (0.89%) BusinessObjects
5 4 (0.89%) Data Warehouse
5 4 (0.89%) DB2
5 4 (0.89%) MS Access
5 4 (0.89%) Relational Database
5 4 (0.89%) SAP Data Services
6 3 (0.67%) Oracle Database
6 3 (0.67%) Power BI
7 2 (0.45%) NoSQL
Development Applications
1 11 (2.46%) JIRA
2 5 (1.12%) SQL Server Management Studio (SSMS)
3 4 (0.89%) Toad
4 2 (0.45%) GitLab
4 2 (0.45%) Jenkins
5 1 (0.22%) Git
5 1 (0.22%) Visual Studio
General
1 210 (46.98%) Social Skills
2 60 (13.42%) Back Office
3 38 (8.50%) Finance
4 28 (6.26%) Organisational Skills
5 17 (3.80%) Analytical Skills
6 14 (3.13%) Inclusion and Diversity
6 14 (3.13%) Legal
7 12 (2.68%) Automotive
8 9 (2.01%) Telecoms
9 8 (1.79%) Public Sector
10 7 (1.57%) Documentation Skills
11 6 (1.34%) Law
11 6 (1.34%) Manufacturing
12 5 (1.12%) Banking
13 4 (0.89%) Local Government
14 3 (0.67%) French Language
15 2 (0.45%) Marketing
16 1 (0.22%) Financial Institution
16 1 (0.22%) German Language
Libraries, Frameworks & Software Standards
1 18 (4.03%) CSS
2 9 (2.01%) .NET
3 8 (1.79%) JSON
4 5 (1.12%) .NET Framework
4 5 (1.12%) Entity Framework
4 5 (1.12%) RESTful
4 5 (1.12%) WinForms
5 4 (0.89%) LAPP Stack
5 4 (0.89%) LDAP
5 4 (0.89%) REST
5 4 (0.89%) SOAP
5 4 (0.89%) Web Services
5 4 (0.89%) WebSphere MQ
5 4 (0.89%) XML
6 3 (0.67%) .NET Core
6 3 (0.67%) FreeSWITCH
6 3 (0.67%) LAMP
7 2 (0.45%) Elastic Stack
7 2 (0.45%) HTML
8 1 (0.22%) Middleware
Miscellaneous
1 54 (12.08%) Driving Licence
2 42 (9.40%) Self-Motivation
3 17 (3.80%) Onboarding
4 15 (3.36%) CCTV
5 9 (2.01%) Renewable Energy
6 7 (1.57%) Client/Server
7 6 (1.34%) Low-Code
8 5 (1.12%) Reinsurance
8 5 (1.12%) Solar Energy
9 4 (0.89%) Cloud Native
9 4 (0.89%) Data Centre
9 4 (0.89%) Hybrid Cloud
9 4 (0.89%) Linux Command Line
9 4 (0.89%) Social Media
10 3 (0.67%) CMDB
10 3 (0.67%) Cyber Security Posture
10 3 (0.67%) Life Science
10 3 (0.67%) Mobile App
11 2 (0.45%) Enterprise Software
11 2 (0.45%) iPhone
Operating Systems
1 223 (49.89%) Windows
2 93 (20.81%) Windows 10
2 93 (20.81%) Windows Server
3 34 (7.61%) Linux
4 20 (4.47%) Windows Server 2012
5 18 (4.03%) Mac OS
5 18 (4.03%) Unix
6 16 (3.58%) Windows Server 2016
7 12 (2.68%) Windows Server 2019
8 7 (1.57%) Apple iOS
8 7 (1.57%) Red Hat Enterprise Linux
9 6 (1.34%) Debian
10 5 (1.12%) Android
10 5 (1.12%) VMS
11 4 (0.89%) Windows Server 2008
12 3 (0.67%) CentOS
12 3 (0.67%) Rocky
12 3 (0.67%) Solaris
12 3 (0.67%) Ubuntu
Processes & Methodologies
1 166 (37.14%) Customer Service
2 133 (29.75%) Problem-Solving
3 122 (27.29%) ITIL
4 105 (23.49%) Cybersecurity
5 91 (20.36%) Continuous Improvement
6 72 (16.11%) Customer Experience
7 66 (14.77%) Analytics
8 63 (14.09%) Software Deployment
9 62 (13.87%) Ticket Management
10 60 (13.42%) Customer Acquisition
10 60 (13.42%) Patch Management
11 50 (11.19%) Mentoring
12 43 (9.62%) Root Cause Analysis
13 40 (8.95%) Infrastructure Engineering
14 35 (7.83%) DevOps
15 28 (6.26%) Coaching
15 28 (6.26%) Service Delivery
16 27 (6.04%) Change Management
17 24 (5.37%) People Management
18 20 (4.47%) CI/CD
Programming Languages
1 65 (14.54%) SQL
2 36 (8.05%) PowerShell
3 25 (5.59%) Python
4 13 (2.91%) C#
5 11 (2.46%) Bash
5 11 (2.46%) Shell Script
6 7 (1.57%) JavaScript
7 6 (1.34%) Java
7 6 (1.34%) PHP
7 6 (1.34%) T-SQL
8 5 (1.12%) R
9 4 (0.89%) Bicep
9 4 (0.89%) VB
10 3 (0.67%) Korn
11 2 (0.45%) Google Apps Script
11 2 (0.45%) Kusto Query Language
12 1 (0.22%) VB.NET
Qualifications
1 106 (23.71%) Degree
2 81 (18.12%) Security Cleared
3 74 (16.55%) SC Cleared
4 60 (13.42%) CTC Cleared
5 29 (6.49%) Microsoft Certification
6 18 (4.03%) DBS Check
7 11 (2.46%) Azure Certification
7 11 (2.46%) CCNA
7 11 (2.46%) Cisco Certification
7 11 (2.46%) Microsoft Certified Professional
8 10 (2.24%) MCSA
8 10 (2.24%) Network+ Certification
9 8 (1.79%) MCSE
10 7 (1.57%) CCNP
10 7 (1.57%) Computer Science Degree
11 5 (1.12%) ITIL Certification
12 4 (0.89%) AWS Certification
13 3 (0.67%) BPSS Clearance
13 3 (0.67%) HNC
14 2 (0.45%) HND
Quality Assurance & Compliance
1 86 (19.24%) SLA
2 21 (4.70%) Cyber Essentials
3 16 (3.58%) ISO/IEC 27001
4 12 (2.68%) QA
5 7 (1.57%) GDPR
6 2 (0.45%) PCI DSS
System Software
1 121 (27.07%) Active Directory
2 40 (8.95%) Hyper-V
3 14 (3.13%) VMware Infrastructure
4 13 (2.91%) Docker
5 5 (1.12%) Virtual Machines
6 4 (0.89%) Virtual Servers
7 3 (0.67%) Microsoft Virtual Server
7 3 (0.67%) Virtual Desktop
8 2 (0.45%) vSphere
8 2 (0.45%) XenApp
Systems Management
1 69 (15.44%) Microsoft Intune
2 15 (3.36%) Terraform
3 12 (2.68%) Ansible
4 11 (2.46%) Active Directory Federation Services
4 11 (2.46%) Kubernetes
5 6 (1.34%) Jamf Pro
6 4 (0.89%) Autotask
6 4 (0.89%) SCOM
7 3 (0.67%) Nagios
8 2 (0.45%) Grafana
8 2 (0.45%) Prometheus
8 2 (0.45%) Single Sign-On
9 1 (0.22%) SCCM
Vendors
1 183 (40.94%) Microsoft
2 69 (15.44%) Cisco
3 38 (8.50%) Google
4 30 (6.71%) VMware
5 14 (3.13%) Oracle
6 12 (2.68%) IBM
7 11 (2.46%) Dell
8 9 (2.01%) Sage
9 8 (1.79%) SAP
10 7 (1.57%) Draytek
10 7 (1.57%) HP
10 7 (1.57%) IFS
10 7 (1.57%) Mitel
10 7 (1.57%) WatchGuard
11 6 (1.34%) Veeam
12 5 (1.12%) CrowdStrike
12 5 (1.12%) Okta
12 5 (1.12%) Siemens
12 5 (1.12%) TIBCO
12 5 (1.12%) Toshiba