Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 27 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Nov 2025
Same period 2024 Same period 2023
Rank 129 185 141
Rank change year-on-year +56 -44 +90
Permanent jobs requiring a Support Engineer 328 348 489
As % of all permanent jobs with remote/hybrid work options 2.14% 1.75% 2.35%
As % of the Job Titles category 2.29% 1.81% 2.45%
Number of salaries quoted 268 282 447
10th Percentile £28,000 £28,550 £24,200
25th Percentile £31,250 £31,250 £29,625
Median annual salary (50th Percentile) £40,000 £36,000 £36,500
Median % change year-on-year +11.11% -1.37% +4.29%
75th Percentile £48,750 £47,500 £52,500
90th Percentile £61,250 £52,500 £67,500
UK median annual salary £36,500 £35,500 £35,000
% change year-on-year +2.82% +1.43% +5.58%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,323 19,211 19,962
% of permanent jobs with a recognized job title 93.58% 96.49% 95.82%
Number of salaries quoted 9,184 12,047 16,321
10th Percentile £29,750 £35,000 £36,250
25th Percentile £40,000 £45,000 £46,250
Median annual salary (50th Percentile) £57,500 £60,000 £60,500
Median % change year-on-year -4.17% -0.83% -3.20%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £95,000 £97,500 £97,500
UK median annual salary £55,000 £57,500 £60,000
% change year-on-year -4.35% -4.17% -

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 27 November 2025.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 27 November 2025, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 145 (44.21%) Windows
2 117 (35.67%) Azure
3 109 (33.23%) Microsoft 365
4 108 (32.93%) Microsoft
5 92 (28.05%) Problem-Solving
6 90 (27.44%) Customer Service
7 81 (24.70%) Active Directory
8 69 (21.04%) Windows Server
9 68 (20.73%) Degree
10 59 (17.99%) Cybersecurity
11 58 (17.68%) ITIL
12 54 (16.46%) Microsoft Intune
12 54 (16.46%) SQL
13 53 (16.16%) Mentoring
14 49 (14.94%) Linux
15 48 (14.63%) Entra ID
16 44 (13.41%) AWS
17 43 (13.11%) Firewall
17 43 (13.11%) SQL Server
18 38 (11.59%) Continuous Improvement
19 37 (11.28%) VPN
19 37 (11.28%) Windows 10
20 35 (10.67%) VMware
21 33 (10.06%) SLA
22 32 (9.76%) DevOps
22 32 (9.76%) SharePoint
23 31 (9.45%) Microsoft Certification
23 31 (9.45%) Microsoft Exchange
24 28 (8.54%) Security Cleared
25 27 (8.23%) Hyper-V

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 32 (9.76%) SharePoint
2 31 (9.45%) Microsoft Exchange
3 6 (1.83%) IIS
3 6 (1.83%) Tomcat
3 6 (1.83%) WebSphere
3 6 (1.83%) WebSphere Application Server
4 4 (1.22%) Anypoint
4 4 (1.22%) Oracle Workflow
Applications
1 24 (7.32%) Microsoft Office
2 4 (1.22%) Microsoft Project
Business Applications
1 6 (1.83%) Dynamics NAV
2 4 (1.22%) NEC Housing
2 4 (1.22%) Shopify
3 3 (0.91%) Salesforce CRM
4 2 (0.61%) NetSuite
5 1 (0.30%) Oracle ERP
Cloud Services
1 117 (35.67%) Azure
2 109 (33.23%) Microsoft 365
3 48 (14.63%) Entra ID
4 44 (13.41%) AWS
5 26 (7.93%) SaaS
6 13 (3.96%) OneDrive
7 10 (3.05%) IaaS
8 9 (2.74%) GCP
8 9 (2.74%) Google Workspace
9 8 (2.44%) AWS CloudFormation
10 7 (2.13%) Power Automate
11 6 (1.83%) Amazon EC2
11 6 (1.83%) Amazon ECR
11 6 (1.83%) Amazon EKS
11 6 (1.83%) Amazon S3
11 6 (1.83%) AWS Lambda
11 6 (1.83%) Route 53
11 6 (1.83%) Serverless
11 6 (1.83%) Virtual Private Cloud
12 5 (1.52%) PaaS
Communications & Networking
1 43 (13.11%) Firewall
2 37 (11.28%) VPN
3 26 (7.93%) DNS
4 22 (6.71%) TCP/IP
5 20 (6.10%) DHCP
6 18 (5.49%) Wi-Fi
7 16 (4.88%) LAN
8 14 (4.27%) WAN
9 13 (3.96%) VLAN
9 13 (3.96%) VoIP
10 11 (3.35%) Internet
11 8 (2.44%) SSL
12 7 (2.13%) IP Telephony
13 6 (1.83%) SAN
14 5 (1.52%) DMZ
14 5 (1.52%) Modbus
14 5 (1.52%) Remote Desktop
14 5 (1.52%) STUN
14 5 (1.52%) Wireless
15 4 (1.22%) Unified Communications
Database & Business Intelligence
1 43 (13.11%) SQL Server
2 14 (4.27%) MySQL
3 11 (3.35%) PostgreSQL
4 9 (2.74%) Azure SQL Database
5 6 (1.83%) Amazon RDS
5 6 (1.83%) DB2
5 6 (1.83%) MariaDB
5 6 (1.83%) SQL Server Reporting Services
6 5 (1.52%) Relational Database
7 4 (1.22%) BusinessObjects
7 4 (1.22%) MS Access
7 4 (1.22%) SAP Data Services
8 3 (0.91%) Oracle Database
9 2 (0.61%) NoSQL
10 1 (0.30%) Elasticsearch
10 1 (0.30%) Power BI
Development Applications
1 4 (1.22%) Toad
2 2 (0.61%) GitLab
2 2 (0.61%) Jenkins
3 1 (0.30%) Fiddler
3 1 (0.30%) Visual Studio
General
1 132 (40.24%) Social Skills
2 30 (9.15%) Finance
3 17 (5.18%) Organisational Skills
4 15 (4.57%) Back Office
5 14 (4.27%) Inclusion and Diversity
6 12 (3.66%) Analytical Skills
6 12 (3.66%) Automotive
6 12 (3.66%) Telecoms
7 10 (3.05%) Documentation Skills
8 8 (2.44%) Public Sector
9 7 (2.13%) Banking
9 7 (2.13%) Legal
10 6 (1.83%) Law
11 5 (1.52%) Retail
12 4 (1.22%) Local Government
12 4 (1.22%) Marketing
13 3 (0.91%) Front Office
13 3 (0.91%) Manufacturing
14 2 (0.61%) Electronics
14 2 (0.61%) Games
Libraries, Frameworks & Software Standards
1 11 (3.35%) CSS
2 6 (1.83%) .NET
2 6 (1.83%) LAPP Stack
2 6 (1.83%) LDAP
2 6 (1.83%) WebSphere MQ
3 5 (1.52%) .NET Framework
3 5 (1.52%) Entity Framework
3 5 (1.52%) FreeSWITCH
3 5 (1.52%) JSON
3 5 (1.52%) RESTful
3 5 (1.52%) WinForms
4 4 (1.22%) REST
4 4 (1.22%) SOAP
4 4 (1.22%) Web Services
4 4 (1.22%) XML
5 3 (0.91%) Elastic Stack
5 3 (0.91%) LAMP
6 2 (0.61%) React
7 1 (0.30%) Node.js
7 1 (0.30%) OpenID
Miscellaneous
1 53 (16.16%) Driving Licence
2 40 (12.20%) Self-Motivation
3 13 (3.96%) Onboarding
4 11 (3.35%) CCTV
5 7 (2.13%) Client/Server
5 7 (2.13%) Linux Command Line
5 7 (2.13%) Renewable Energy
6 5 (1.52%) Cyber Security Posture
6 5 (1.52%) Data Centre
7 4 (1.22%) Hybrid Cloud
7 4 (1.22%) Low-Code
8 3 (0.91%) BYOD
8 3 (0.91%) Equities
8 3 (0.91%) Foreign Exchange (FX)
8 3 (0.91%) Legacy Systems
8 3 (0.91%) Life Science
8 3 (0.91%) Robotics
8 3 (0.91%) Solar Energy
9 2 (0.61%) iPhone
9 2 (0.61%) Video Conferencing
Operating Systems
1 145 (44.21%) Windows
2 69 (21.04%) Windows Server
3 49 (14.94%) Linux
4 37 (11.28%) Windows 10
5 21 (6.40%) Unix
6 16 (4.88%) Mac OS
7 11 (3.35%) Apple iOS
7 11 (3.35%) Red Hat Enterprise Linux
8 10 (3.05%) Debian
9 8 (2.44%) Windows Server 2012
9 8 (2.44%) Windows Server 2016
10 5 (1.52%) Android
10 5 (1.52%) Mac OS X
10 5 (1.52%) Solaris
10 5 (1.52%) Windows Server 2019
11 3 (0.91%) CentOS
11 3 (0.91%) Rocky
11 3 (0.91%) Ubuntu
11 3 (0.91%) VMS
Processes & Methodologies
1 92 (28.05%) Problem-Solving
2 90 (27.44%) Customer Service
3 59 (17.99%) Cybersecurity
4 58 (17.68%) ITIL
5 53 (16.16%) Mentoring
6 38 (11.59%) Continuous Improvement
7 32 (9.76%) DevOps
8 27 (8.23%) Infrastructure Engineering
9 26 (7.93%) Root Cause Analysis
10 23 (7.01%) Coaching
11 21 (6.40%) Customer Experience
12 20 (6.10%) Change Management
13 18 (5.49%) Analytics
14 17 (5.18%) Service Delivery
15 16 (4.88%) Disaster Recovery
15 16 (4.88%) Migration
16 14 (4.27%) Agile
16 14 (4.27%) Ticket Management
17 13 (3.96%) CI/CD
17 13 (3.96%) Patch Management
Programming Languages
1 54 (16.46%) SQL
2 24 (7.32%) PowerShell
3 20 (6.10%) Python
4 14 (4.27%) C#
5 11 (3.35%) Shell Script
6 9 (2.74%) Bash
7 7 (2.13%) Java
8 6 (1.83%) PHP
8 6 (1.83%) T-SQL
9 5 (1.52%) Korn
10 4 (1.22%) Bicep
10 4 (1.22%) JavaScript
10 4 (1.22%) VB
11 3 (0.91%) VBA
12 1 (0.30%) Go
12 1 (0.30%) TypeScript
12 1 (0.30%) VB.NET
Qualifications
1 68 (20.73%) Degree
2 31 (9.45%) Microsoft Certification
3 28 (8.54%) Security Cleared
4 18 (5.49%) SC Cleared
5 16 (4.88%) MCP
6 14 (4.27%) MCSA
7 13 (3.96%) Computer Science Degree
7 13 (3.96%) MCSE
8 12 (3.66%) CTC Cleared
9 11 (3.35%) CCNA
9 11 (3.35%) Cisco Certification
10 9 (2.74%) ITIL Certification
11 7 (2.13%) Azure Certification
11 7 (2.13%) CCNP
12 6 (1.83%) AWS Certification
12 6 (1.83%) DBS Check
13 4 (1.22%) A+ Certification
14 3 (0.91%) BPSS Clearance
14 3 (0.91%) HNC
14 3 (0.91%) Network+ Certification
Quality Assurance & Compliance
1 33 (10.06%) SLA
2 12 (3.66%) Cyber Essentials
2 12 (3.66%) ISO/IEC 27001
3 9 (2.74%) GDPR
4 5 (1.52%) ISO 9001
5 2 (0.61%) PCI DSS
6 1 (0.30%) QA
System Software
1 81 (24.70%) Active Directory
2 27 (8.23%) Hyper-V
3 22 (6.71%) VMware Infrastructure
4 13 (3.96%) Docker
5 5 (1.52%) Kamailio
5 5 (1.52%) Virtual Machines
6 3 (0.91%) BitLocker
6 3 (0.91%) XenApp
7 2 (0.61%) vSphere
8 1 (0.30%) Virtual Servers
Systems Management
1 54 (16.46%) Microsoft Intune
2 14 (4.27%) Terraform
3 13 (3.96%) Ansible
3 13 (3.96%) Kubernetes
4 5 (1.52%) Jamf Pro
5 4 (1.22%) Active Directory Federation Services
5 4 (1.22%) Autotask
5 4 (1.22%) SCOM
6 3 (0.91%) Control-M
6 3 (0.91%) Grafana
6 3 (0.91%) Nagios
6 3 (0.91%) Prometheus
7 1 (0.30%) Docker Swarm
7 1 (0.30%) SCCM
7 1 (0.30%) Single Sign-On
Vendors
1 108 (32.93%) Microsoft
2 35 (10.67%) VMware
3 18 (5.49%) Cisco
4 17 (5.18%) Google
5 13 (3.96%) SAP
6 12 (3.66%) Oracle
7 10 (3.05%) IBM
7 10 (3.05%) Salesforce
8 8 (2.44%) Veeam
9 7 (2.13%) Dell
9 7 (2.13%) Draytek
9 7 (2.13%) Mitel
9 7 (2.13%) Red Hat
9 7 (2.13%) Siemens
9 7 (2.13%) WatchGuard
10 5 (1.52%) NetApp
10 5 (1.52%) Progress
10 5 (1.52%) Sage
10 5 (1.52%) Toshiba
10 5 (1.52%) Zoho