Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 5 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Aug 2026
Same period 2025 Same period 2024
Rank 139 183 199
Rank change year-on-year +44 +16 -7
Permanent jobs requiring a Support Engineer 448 300 405
As % of all permanent jobs with remote/hybrid work options 2.00% 1.82% 1.60%
As % of the Job Titles category 2.12% 1.97% 1.66%
Number of salaries quoted 390 256 369
10th Percentile £27,000 £28,375 £26,750
25th Percentile £30,000 £31,438 £31,250
Median annual salary (50th Percentile) £36,000 £40,500 £37,500
Median % change year-on-year -11.11% +8.00% +4.17%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £57,500 £58,000 £51,250
UK median annual salary £35,000 £37,500 £34,500
% change year-on-year -6.67% +8.70% +1.47%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,105 15,194 24,337
% of permanent jobs with a recognized job title 94.09% 92.07% 96.25%
Number of salaries quoted 15,205 9,406 17,902
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £42,500
Median annual salary (50th Percentile) £60,000 £57,500 £57,500
Median % change year-on-year +4.35% - -8.00%
75th Percentile £80,000 £77,500 £76,250
90th Percentile £100,000 £100,000 £95,000
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 5 August 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 5 August 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 264 (58.93%) Microsoft
2 227 (50.67%) Microsoft 365
3 221 (49.33%) Windows
4 184 (41.07%) Azure
5 183 (40.85%) Active Directory
6 168 (37.50%) Problem-Solving
7 149 (33.26%) Entra ID
8 119 (26.56%) Customer Service
9 110 (24.55%) Windows Server
10 105 (23.44%) Microsoft Intune
11 100 (22.32%) Microsoft Exchange
12 95 (21.21%) Firewall
13 93 (20.76%) SharePoint
14 90 (20.09%) DNS
15 77 (17.19%) DHCP
16 74 (16.52%) ITIL
17 71 (15.85%) Cybersecurity
18 62 (13.84%) Infrastructure Engineering
19 61 (13.62%) TCP/IP
20 60 (13.39%) Continuous Improvement
21 59 (13.17%) SQL
22 58 (12.95%) Hyper-V
22 58 (12.95%) VPN
23 55 (12.28%) Wi-Fi
24 53 (11.83%) Change Management
24 53 (11.83%) Degree
25 49 (10.94%) PowerShell
25 49 (10.94%) SaaS
26 47 (10.49%) VMware
27 46 (10.27%) VoIP

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 100 (22.32%) Microsoft Exchange
2 93 (20.76%) SharePoint
3 27 (6.03%) IIS
4 6 (1.34%) Confluence
4 6 (1.34%) Exchange Server 2007
4 6 (1.34%) Exchange Server 2010
4 6 (1.34%) Exchange Server 2013
5 1 (0.22%) JBoss
5 1 (0.22%) OpenStack
5 1 (0.22%) Red Hat Fuse
Applications
1 41 (9.15%) Microsoft Office
Business Applications
1 3 (0.67%) Remedy ITSM
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) iTrent
2 1 (0.22%) Sage X3
Cloud Services
1 227 (50.67%) Microsoft 365
2 184 (41.07%) Azure
3 149 (33.26%) Entra ID
4 49 (10.94%) SaaS
5 38 (8.48%) AWS
6 23 (5.13%) Google Workspace
7 21 (4.69%) OneDrive
8 19 (4.24%) Mimecast
9 12 (2.68%) Power Platform
10 8 (1.79%) Power Automate
11 6 (1.34%) Cloudflare
12 5 (1.12%) IaaS
13 4 (0.89%) Cloud Computing
14 3 (0.67%) Microsoft Copilot
15 2 (0.45%) Amazon EKS
15 2 (0.45%) Intacct
16 1 (0.22%) Amazon ECS
16 1 (0.22%) Azure Storage
16 1 (0.22%) Google Docs
16 1 (0.22%) PowerApps
Communications & Networking
1 95 (21.21%) Firewall
2 90 (20.09%) DNS
3 77 (17.19%) DHCP
4 61 (13.62%) TCP/IP
5 58 (12.95%) VPN
6 55 (12.28%) Wi-Fi
7 46 (10.27%) VoIP
8 30 (6.70%) LAN
9 29 (6.47%) WAN
10 21 (4.69%) VLAN
11 19 (4.24%) Wireless
12 9 (2.01%) Network Security
12 9 (2.01%) Unified Communications
13 5 (1.12%) Cisco IOS
14 4 (0.89%) Remote Desktop
15 3 (0.67%) Internet
15 3 (0.67%) IPsec
15 3 (0.67%) NAS
15 3 (0.67%) Reverse Proxy
15 3 (0.67%) STUN
Database & Business Intelligence
1 28 (6.25%) SQL Server
2 11 (2.46%) Azure SQL Database
3 9 (2.01%) MySQL
4 5 (1.12%) Amazon RDS
5 4 (0.89%) Power BI
6 1 (0.22%) Crystal Reports
6 1 (0.22%) Electronic Patient Records
6 1 (0.22%) PostgreSQL
6 1 (0.22%) Relational Database
6 1 (0.22%) SQL Server Integration Services
Development Applications
1 27 (6.03%) JIRA
2 4 (0.89%) Browser DevTools
2 4 (0.89%) SQL Server Management Studio (SSMS)
3 2 (0.45%) Git
3 2 (0.45%) Postman
4 1 (0.22%) Jenkins
4 1 (0.22%) JUnit
4 1 (0.22%) Visual Studio
General
1 201 (44.87%) Social Skills
2 28 (6.25%) Analytical Skills
3 27 (6.03%) Finance
4 26 (5.80%) Organisational Skills
5 25 (5.58%) Documentation Skills
6 23 (5.13%) Legal
7 20 (4.46%) Telecoms
8 18 (4.02%) Advertising
8 18 (4.02%) Manufacturing
9 16 (3.57%) Retail
10 15 (3.35%) Public Sector
11 12 (2.68%) Electronics
12 11 (2.46%) Law
13 7 (1.56%) Agriculture
13 7 (1.56%) Games
13 7 (1.56%) Inclusion and Diversity
14 4 (0.89%) Financial Institution
15 3 (0.67%) Back Office
15 3 (0.67%) Banking
16 2 (0.45%) Military
Libraries, Frameworks & Software Standards
1 12 (2.68%) Middleware
2 7 (1.56%) .NET
2 7 (1.56%) CSS
2 7 (1.56%) HTML
3 5 (1.12%) JSON
4 4 (0.89%) AngularJS
4 4 (0.89%) COM
4 4 (0.89%) DCOM
4 4 (0.89%) LDAP
4 4 (0.89%) Web Services
5 3 (0.67%) EDI
5 3 (0.67%) FreeSWITCH
5 3 (0.67%) HTML5
5 3 (0.67%) jQuery
6 1 (0.22%) Jakarta EE
6 1 (0.22%) Mustache
6 1 (0.22%) Node.js
6 1 (0.22%) REST
6 1 (0.22%) SOAP
6 1 (0.22%) Spring
Miscellaneous
1 60 (13.39%) Driving Licence
2 29 (6.47%) Onboarding
3 24 (5.36%) Self-Motivation
4 11 (2.46%) Client/Server
4 11 (2.46%) Video Conferencing
5 8 (1.79%) Clustering
6 6 (1.34%) Legacy Systems
6 6 (1.34%) PKI
6 6 (1.34%) Security Posture
7 5 (1.12%) Cyber Security Posture
7 5 (1.12%) IoT
7 5 (1.12%) iPhone
7 5 (1.12%) Raspberry Pi
8 4 (0.89%) Acoustics
8 4 (0.89%) Data Centre
8 4 (0.89%) Housing Association
8 4 (0.89%) Mobile App
8 4 (0.89%) Smartcard
9 3 (0.67%) Greenfield Project
9 3 (0.67%) Microsoft Licensing
Operating Systems
1 221 (49.33%) Windows
2 110 (24.55%) Windows Server
3 42 (9.38%) Mac OS
4 39 (8.71%) Windows 10
5 32 (7.14%) Linux
6 17 (3.79%) Windows Server 2016
7 13 (2.90%) Android
8 12 (2.68%) Windows Server 2012
9 10 (2.23%) Windows Server 2019
10 8 (1.79%) Ubuntu
11 7 (1.56%) Windows Server 2008
12 4 (0.89%) Apple iOS
13 3 (0.67%) CentOS
13 3 (0.67%) Debian
13 3 (0.67%) SUSE
14 2 (0.45%) Mac OS X
15 1 (0.22%) Unix
15 1 (0.22%) Windows 7
Processes & Methodologies
1 168 (37.50%) Problem-Solving
2 119 (26.56%) Customer Service
3 74 (16.52%) ITIL
4 71 (15.85%) Cybersecurity
5 62 (13.84%) Infrastructure Engineering
6 60 (13.39%) Continuous Improvement
7 53 (11.83%) Change Management
8 30 (6.70%) Incident Management
9 28 (6.25%) Collaborative Culture
9 28 (6.25%) Service Delivery
10 27 (6.03%) Identity Management
11 25 (5.58%) Mentoring
11 25 (5.58%) Workflow
12 24 (5.36%) Business Continuity
12 24 (5.36%) Service Management
13 23 (5.13%) Remote Monitoring and Management
14 22 (4.91%) Disaster Recovery
14 22 (4.91%) ITSM
15 21 (4.69%) High Availability
15 21 (4.69%) Root Cause Analysis
Programming Languages
1 59 (13.17%) SQL
2 49 (10.94%) PowerShell
3 18 (4.02%) R
4 10 (2.23%) JavaScript
4 10 (2.23%) Python
5 6 (1.34%) Bash
6 4 (0.89%) C#
7 2 (0.45%) PHP
7 2 (0.45%) T-SQL
8 1 (0.22%) Bicep
8 1 (0.22%) Google Apps Script
8 1 (0.22%) Java
8 1 (0.22%) Korn
8 1 (0.22%) Shell Script
Qualifications
1 53 (11.83%) Degree
2 28 (6.25%) Microsoft Certification
3 21 (4.69%) Security Cleared
4 16 (3.57%) SC Cleared
5 14 (3.13%) Azure Certification
6 11 (2.46%) DBS Check
7 10 (2.23%) CCNA
7 10 (2.23%) Cisco Certification
8 5 (1.12%) HNC
8 5 (1.12%) HND
9 4 (0.89%) ITIL Certification
10 3 (0.67%) A+ Certification
10 3 (0.67%) CTC Cleared
11 2 (0.45%) Computer Science Degree
11 2 (0.45%) DV Cleared
11 2 (0.45%) MCSA
11 2 (0.45%) Network+ Certification
12 1 (0.22%) AWS Certification
12 1 (0.22%) CompTIA Security+
12 1 (0.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 33 (7.37%) SLA
2 28 (6.25%) Cyber Essentials
3 19 (4.24%) ISO/IEC 27001
4 7 (1.56%) GDPR
5 5 (1.12%) ISO 9001
6 4 (0.89%) Cyber Essentials PLUS
7 3 (0.67%) Data Quality
7 3 (0.67%) PCI DSS
8 2 (0.45%) Accessibility
8 2 (0.45%) QA
9 1 (0.22%) DICOM
9 1 (0.22%) Disclosure Scotland
9 1 (0.22%) HL7
9 1 (0.22%) ISO 22301
System Software
1 183 (40.85%) Active Directory
2 58 (12.95%) Hyper-V
3 39 (8.71%) VMware Infrastructure
4 13 (2.90%) Virtual Machines
5 5 (1.12%) Terminal Services
5 5 (1.12%) Virtual Desktop
5 5 (1.12%) vSphere
6 3 (0.67%) BitLocker
7 2 (0.45%) Docker
8 1 (0.22%) Oracle RAC
Systems Management
1 105 (23.44%) Microsoft Intune
2 9 (2.01%) SCCM
3 7 (1.56%) Failover Clustering
3 7 (1.56%) Jamf Pro
3 7 (1.56%) Systems Management Server (SMS)
4 6 (1.34%) Active Directory Federation Services
5 3 (0.67%) Autotask
5 3 (0.67%) Norton AntiVirus
5 3 (0.67%) Single Sign-On
6 2 (0.45%) Ansible
6 2 (0.45%) Kubernetes
6 2 (0.45%) Terraform
7 1 (0.22%) Grafana
7 1 (0.22%) Oracle Enterprise Manager
7 1 (0.22%) Oracle RMAN
7 1 (0.22%) Prometheus
Vendors
1 264 (58.93%) Microsoft
2 47 (10.49%) VMware
3 33 (7.37%) Cisco
4 22 (4.91%) Google
5 20 (4.46%) Meraki
5 20 (4.46%) Ubiquiti
5 20 (4.46%) Veeam
6 18 (4.02%) CrowdStrike
7 15 (3.35%) ServiceNow
8 10 (2.23%) Apple
9 9 (2.01%) HP
10 7 (1.56%) Dell
11 6 (1.34%) ConnectWise
11 6 (1.34%) Salesforce
12 5 (1.12%) Freshdesk
12 5 (1.12%) Sophos
12 5 (1.12%) Synology
13 4 (0.89%) Citrix
13 4 (0.89%) SonicWALL
14 3 (0.67%) Barracuda Networks