Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 23 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Jan 2026
Same period 2025 Same period 2024
Rank 100 181 132
Rank change year-on-year +81 -49 +79
Permanent jobs requiring a Support Engineer 416 308 604
As % of all permanent jobs with remote/hybrid work options 2.68% 1.88% 2.48%
As % of the Job Titles category 2.86% 1.96% 2.58%
Number of salaries quoted 298 245 549
10th Percentile £26,875 £29,000 £25,000
25th Percentile £30,625 £31,250 £29,750
Median annual salary (50th Percentile) £40,000 £35,500 £36,000
Median % change year-on-year +12.68% -1.39% +2.86%
75th Percentile £46,010 £48,750 £52,500
90th Percentile £60,375 £59,000 £72,433
UK median annual salary £35,000 £36,000 £35,000
% change year-on-year -2.78% +2.86% +6.06%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,558 15,740 23,366
% of permanent jobs with a recognized job title 93.66% 96.01% 95.84%
Number of salaries quoted 9,497 9,472 19,288
10th Percentile £30,165 £35,500 £35,000
25th Percentile £42,500 £46,713 £43,750
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £78,750 £81,000 £77,500
90th Percentile £97,500 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 23 January 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 23 January 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 207 (49.76%) Windows
2 183 (43.99%) Microsoft 365
3 164 (39.42%) Microsoft
4 156 (37.50%) Customer Service
5 141 (33.89%) Azure
6 119 (28.61%) Problem-Solving
7 115 (27.64%) ITIL
8 111 (26.68%) Cybersecurity
9 108 (25.96%) Degree
10 101 (24.28%) Active Directory
11 90 (21.63%) Entra ID
12 89 (21.39%) Windows 10
13 86 (20.67%) Continuous Improvement
14 85 (20.43%) Windows Server
15 83 (19.95%) Microsoft Office
16 82 (19.71%) SLA
17 80 (19.23%) Security Cleared
18 71 (17.07%) SC Cleared
19 70 (16.83%) Customer Experience
20 64 (15.38%) Analytics
21 62 (14.90%) Cisco
21 62 (14.90%) Ticket Management
22 61 (14.66%) Software Deployment
22 61 (14.66%) SQL
23 60 (14.42%) CTC Cleared
23 60 (14.42%) Customer Acquisition
23 60 (14.42%) Patch Management
24 57 (13.70%) Microsoft Intune
25 53 (12.74%) Mentoring
26 49 (11.78%) Firewall

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 39 (9.38%) Microsoft Exchange
1 39 (9.38%) SharePoint
2 6 (1.44%) IIS
2 6 (1.44%) Tomcat
2 6 (1.44%) WebSphere
2 6 (1.44%) WebSphere Application Server
3 4 (0.96%) Anypoint
3 4 (0.96%) Oracle Workflow
4 2 (0.48%) Exchange Server 2007
4 2 (0.48%) Exchange Server 2010
4 2 (0.48%) Exchange Server 2013
5 1 (0.24%) CMS
Applications
1 83 (19.95%) Microsoft Office
2 3 (0.72%) Microsoft Excel
2 3 (0.72%) Microsoft PowerPoint
3 1 (0.24%) EngageOne
Business Applications
1 9 (2.16%) Dynamics NAV
2 4 (0.96%) Markit EDM
2 4 (0.96%) NEC Housing
2 4 (0.96%) Shopify
3 2 (0.48%) NetSuite
3 2 (0.48%) Oracle EBS
4 1 (0.24%) TIBCO iProcess
Cloud Services
1 183 (43.99%) Microsoft 365
2 141 (33.89%) Azure
3 90 (21.63%) Entra ID
4 47 (11.30%) AWS
5 31 (7.45%) SaaS
6 20 (4.81%) Google Workspace
7 14 (3.37%) OneDrive
8 9 (2.16%) Azure Sentinel
8 9 (2.16%) GCP
8 9 (2.16%) IaaS
9 8 (1.92%) AWS CloudFormation
9 8 (1.92%) Power Automate
10 7 (1.68%) Amazon S3
11 6 (1.44%) Amazon EC2
11 6 (1.44%) Amazon ECR
11 6 (1.44%) Amazon EKS
11 6 (1.44%) AWS Lambda
11 6 (1.44%) Route 53
11 6 (1.44%) Serverless
11 6 (1.44%) Virtual Private Cloud
Communications & Networking
1 49 (11.78%) Firewall
2 44 (10.58%) VPN
3 43 (10.34%) DNS
4 37 (8.89%) DHCP
5 33 (7.93%) Wi-Fi
6 27 (6.49%) TCP/IP
7 25 (6.01%) VLAN
8 23 (5.53%) LAN
9 19 (4.57%) WAN
10 17 (4.09%) VoIP
11 8 (1.92%) SSL
12 7 (1.68%) IP Telephony
12 7 (1.68%) Wireless
13 6 (1.44%) Modbus
13 6 (1.44%) SAN
14 5 (1.20%) Internet
14 5 (1.20%) Remote Desktop
15 4 (0.96%) DMZ
15 4 (0.96%) IPsec
15 4 (0.96%) STUN
Database & Business Intelligence
1 47 (11.30%) SQL Server
2 14 (3.37%) MySQL
3 11 (2.64%) PostgreSQL
4 9 (2.16%) Azure SQL Database
5 6 (1.44%) Amazon RDS
5 6 (1.44%) DB2
5 6 (1.44%) MariaDB
5 6 (1.44%) SQL Server Reporting Services
6 5 (1.20%) Relational Database
7 4 (0.96%) BusinessObjects
7 4 (0.96%) Data Warehouse
7 4 (0.96%) MS Access
7 4 (0.96%) SAP Data Services
8 3 (0.72%) Oracle Database
9 2 (0.48%) NoSQL
10 1 (0.24%) Elasticsearch
10 1 (0.24%) Power BI
Development Applications
1 5 (1.20%) JIRA
2 4 (0.96%) Toad
3 2 (0.48%) GitLab
3 2 (0.48%) Jenkins
4 1 (0.24%) Git
4 1 (0.24%) SQL Server Management Studio (SSMS)
4 1 (0.24%) Visual Studio
General
1 188 (45.19%) Social Skills
2 60 (14.42%) Back Office
3 36 (8.65%) Finance
4 24 (5.77%) Organisational Skills
5 15 (3.61%) Analytical Skills
6 12 (2.88%) Automotive
6 12 (2.88%) Inclusion and Diversity
7 9 (2.16%) Documentation Skills
7 9 (2.16%) Legal
7 9 (2.16%) Telecoms
8 8 (1.92%) Public Sector
9 7 (1.68%) Banking
10 5 (1.20%) Law
10 5 (1.20%) Manufacturing
11 4 (0.96%) Local Government
12 3 (0.72%) French Language
13 2 (0.48%) Marketing
14 1 (0.24%) Financial Institution
14 1 (0.24%) German Language
Libraries, Frameworks & Software Standards
1 17 (4.09%) CSS
2 6 (1.44%) .NET
2 6 (1.44%) JSON
2 6 (1.44%) LAPP Stack
2 6 (1.44%) LDAP
2 6 (1.44%) WebSphere MQ
3 5 (1.20%) .NET Framework
3 5 (1.20%) Entity Framework
3 5 (1.20%) RESTful
3 5 (1.20%) WinForms
4 4 (0.96%) FreeSWITCH
4 4 (0.96%) REST
4 4 (0.96%) SOAP
4 4 (0.96%) Web Services
4 4 (0.96%) XML
5 3 (0.72%) Elastic Stack
5 3 (0.72%) LAMP
6 2 (0.48%) React
7 1 (0.24%) .NET Core
7 1 (0.24%) Node.js
Miscellaneous
1 50 (12.02%) Driving Licence
2 39 (9.38%) Self-Motivation
3 16 (3.85%) Onboarding
4 14 (3.37%) CCTV
5 7 (1.68%) Client/Server
5 7 (1.68%) Linux Command Line
5 7 (1.68%) Renewable Energy
6 5 (1.20%) Cyber Security Posture
7 4 (0.96%) Cloud Native
7 4 (0.96%) Data Centre
7 4 (0.96%) Hybrid Cloud
7 4 (0.96%) Low-Code
7 4 (0.96%) Reinsurance
8 3 (0.72%) Legacy Systems
8 3 (0.72%) Life Science
8 3 (0.72%) Solar Energy
9 2 (0.48%) CMDB
9 2 (0.48%) iPhone
9 2 (0.48%) Mobile App
9 2 (0.48%) Public Cloud
Operating Systems
1 207 (49.76%) Windows
2 89 (21.39%) Windows 10
3 85 (20.43%) Windows Server
4 42 (10.10%) Linux
5 22 (5.29%) Unix
6 16 (3.85%) Windows Server 2012
7 15 (3.61%) Mac OS
8 13 (3.13%) Windows Server 2016
9 11 (2.64%) Red Hat Enterprise Linux
10 10 (2.40%) Windows Server 2019
11 9 (2.16%) Debian
12 8 (1.92%) Apple iOS
13 5 (1.20%) Android
13 5 (1.20%) Solaris
14 3 (0.72%) CentOS
14 3 (0.72%) Rocky
14 3 (0.72%) Ubuntu
14 3 (0.72%) VMS
15 2 (0.48%) Mac OS X
15 2 (0.48%) Windows Server 2008
Processes & Methodologies
1 156 (37.50%) Customer Service
2 119 (28.61%) Problem-Solving
3 115 (27.64%) ITIL
4 111 (26.68%) Cybersecurity
5 86 (20.67%) Continuous Improvement
6 70 (16.83%) Customer Experience
7 64 (15.38%) Analytics
8 62 (14.90%) Ticket Management
9 61 (14.66%) Software Deployment
10 60 (14.42%) Customer Acquisition
10 60 (14.42%) Patch Management
11 53 (12.74%) Mentoring
12 38 (9.13%) DevOps
13 34 (8.17%) Root Cause Analysis
14 31 (7.45%) Infrastructure Engineering
15 28 (6.73%) Coaching
15 28 (6.73%) Service Delivery
16 24 (5.77%) People Management
17 22 (5.29%) Change Management
18 20 (4.81%) Agile
Programming Languages
1 61 (14.66%) SQL
2 31 (7.45%) PowerShell
3 24 (5.77%) Python
4 11 (2.64%) C#
4 11 (2.64%) Shell Script
5 10 (2.40%) Bash
6 6 (1.44%) PHP
6 6 (1.44%) T-SQL
7 5 (1.20%) Java
7 5 (1.20%) Korn
8 4 (0.96%) Bicep
8 4 (0.96%) JavaScript
8 4 (0.96%) VB
9 2 (0.48%) Google Apps Script
10 1 (0.24%) Go
10 1 (0.24%) R
10 1 (0.24%) TypeScript
10 1 (0.24%) VB.NET
Qualifications
1 108 (25.96%) Degree
2 80 (19.23%) Security Cleared
3 71 (17.07%) SC Cleared
4 60 (14.42%) CTC Cleared
5 31 (7.45%) Microsoft Certification
6 13 (3.13%) DBS Check
6 13 (3.13%) MCP
7 12 (2.88%) MCSA
8 11 (2.64%) CCNA
8 11 (2.64%) Cisco Certification
9 10 (2.40%) MCSE
10 9 (2.16%) Computer Science Degree
10 9 (2.16%) Network+ Certification
11 8 (1.92%) Azure Certification
12 7 (1.68%) CCNP
12 7 (1.68%) ITIL Certification
13 6 (1.44%) AWS Certification
14 3 (0.72%) BPSS Clearance
14 3 (0.72%) HNC
15 2 (0.48%) HND
Quality Assurance & Compliance
1 82 (19.71%) SLA
2 21 (5.05%) Cyber Essentials
3 15 (3.61%) ISO/IEC 27001
4 9 (2.16%) GDPR
4 9 (2.16%) QA
5 3 (0.72%) ISO 9001
6 2 (0.48%) PCI DSS
System Software
1 101 (24.28%) Active Directory
2 33 (7.93%) Hyper-V
3 17 (4.09%) VMware Infrastructure
4 14 (3.37%) Docker
5 5 (1.20%) Virtual Machines
6 3 (0.72%) Kamailio
6 3 (0.72%) Virtual Servers
7 2 (0.48%) Microsoft Virtual Server
7 2 (0.48%) vSphere
7 2 (0.48%) XenApp
8 1 (0.24%) BitLocker
8 1 (0.24%) Virtual Desktop
Systems Management
1 57 (13.70%) Microsoft Intune
2 15 (3.61%) Terraform
3 14 (3.37%) Ansible
4 13 (3.13%) Kubernetes
5 9 (2.16%) Active Directory Federation Services
6 4 (0.96%) Autotask
6 4 (0.96%) SCOM
7 3 (0.72%) Jamf Pro
7 3 (0.72%) Nagios
8 2 (0.48%) Grafana
8 2 (0.48%) Prometheus
8 2 (0.48%) Single Sign-On
9 1 (0.24%) Docker Swarm
Vendors
1 164 (39.42%) Microsoft
2 62 (14.90%) Cisco
3 31 (7.45%) VMware
4 28 (6.73%) Google
5 14 (3.37%) IBM
6 13 (3.13%) Oracle
7 9 (2.16%) Dell
8 8 (1.92%) SAP
9 7 (1.68%) Draytek
9 7 (1.68%) Mitel
9 7 (1.68%) Red Hat
9 7 (1.68%) Sage
9 7 (1.68%) Salesforce
9 7 (1.68%) WatchGuard
10 6 (1.44%) IFS
10 6 (1.44%) Veeam
11 5 (1.20%) NetApp
11 5 (1.20%) TIBCO
11 5 (1.20%) Xamarin
11 5 (1.20%) Zoho