Period
to

The median annual salary for a Support Engineer was £36,000 in advertised job vacancies in Work from Home during the 6 months to 2 July 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > Work from Home
6 months to
2 Jul 2022
Same period 2021 Same period 2020
Rank 313 260 217
Rank change year-on-year -53 -43 +28
Permanent jobs requiring a Support Engineer 839 462 101
As % of all permanent jobs with a WFH option 1.07% 1.23% 1.13%
As % of the Job Titles category 1.14% 1.31% 1.19%
Number of salaries quoted 714 423 91
10th Percentile £25,000 £22,500 £25,750
25th Percentile £29,250 £26,250 £28,750
Median annual salary (50th Percentile) £36,000 £35,000 £33,000
Median % change year-on-year +2.86% +6.06% -5.71%
75th Percentile £48,750 £45,000 £44,000
90th Percentile £61,088 £52,500 £60,000
UK median annual salary £34,000 £34,000 £32,500
% change year-on-year - +4.62% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Work from Home
Permanent vacancies in Work from Home with a recognized job title 73,761 35,203 8,485
% of permanent IT jobs with a recognized job title 93.74% 93.72% 95.28%
Number of salaries quoted 43,030 27,826 7,335
10th Percentile £36,000 £33,250 £33,750
25th Percentile £45,000 £41,750 £42,500
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -
75th Percentile £80,000 £72,500 £72,500
90th Percentile £95,000 £87,500 £85,000
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +10.00%

Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Support Engineer trend for jobs with a WFH option

Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Engineer.

Support Engineer salary trend for jobs with a WFH option

Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Engineer over the 6 months to 2 July 2022.

Support Engineer salary histogram for jobs with a WFH option

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Jobs with a WFH Option

For the 6 months to 2 July 2022, Support Engineer job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option featuring Support Engineer in the job title.

1 474 (56.50%) Windows
2 353 (42.07%) Microsoft 365
3 344 (41.00%) Microsoft
4 323 (38.50%) Active Directory
5 298 (35.52%) Social Skills
6 266 (31.70%) Azure
7 226 (26.94%) Windows Server
8 199 (23.72%) Linux
9 196 (23.36%) Problem-Solving
10 180 (21.45%) SQL
11 152 (18.12%) ITIL
12 148 (17.64%) Windows 10
13 131 (15.61%) Finance
14 125 (14.90%) Firewall
15 118 (14.06%) VMware
16 110 (13.11%) DNS
17 101 (12.04%) PowerShell
18 98 (11.68%) SLA
19 97 (11.56%) Microsoft Office
20 95 (11.32%) AWS
21 94 (11.20%) SharePoint
22 89 (10.61%) DHCP
23 85 (10.13%) Cisco
24 84 (10.01%) Microsoft Intune
25 83 (9.89%) VPN
26 81 (9.65%) Python
26 81 (9.65%) Degree
27 79 (9.42%) VMware Infrastructure
28 75 (8.94%) Infrastructure Engineering
29 74 (8.82%) Azure Active Directory

Support Engineer Skill Set
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (11.20%) SharePoint
2 57 (6.79%) MS Exchange
3 30 (3.58%) IIS
4 29 (3.46%) Apache
5 20 (2.38%) Confluence
5 20 (2.38%) Skype for Business
6 9 (1.07%) WordPress
7 8 (0.95%) Exchange Server 2010
8 7 (0.83%) Tomcat
9 6 (0.72%) Jetty
10 4 (0.48%) Jupyter
10 4 (0.48%) nginx
11 2 (0.24%) WebLogic
11 2 (0.24%) WebSphere
12 1 (0.12%) Appian
12 1 (0.12%) Blackberry Enterprise Server
12 1 (0.12%) CMS
12 1 (0.12%) Documentum
12 1 (0.12%) Exchange Server 2007
12 1 (0.12%) Openfire
Applications
1 97 (11.56%) Microsoft Office
2 10 (1.19%) Microsoft Excel
3 5 (0.60%) MS Visio
4 4 (0.48%) Microsoft PowerPoint
5 1 (0.12%) Acrobat
5 1 (0.12%) Spreadsheet
Business Applications
1 5 (0.60%) Oracle Applications
2 2 (0.24%) Dynamics CRM
2 2 (0.24%) MetaTrader
2 2 (0.24%) Visualfiles
3 1 (0.12%) Aareon QL
3 1 (0.12%) FLEXCUBE
3 1 (0.12%) Front Arena
3 1 (0.12%) Magento
3 1 (0.12%) RMDS
3 1 (0.12%) SAP WM
Cloud Services
1 353 (42.07%) Microsoft 365
2 266 (31.70%) Azure
3 95 (11.32%) AWS
4 74 (8.82%) Azure Active Directory
5 46 (5.48%) SaaS
6 35 (4.17%) OneDrive
7 23 (2.74%) Power Platform
8 20 (2.38%) Google Workspace
8 20 (2.38%) Serverless
9 18 (2.15%) Dynamics 365
10 15 (1.79%) GCP
11 13 (1.55%) Azure DevOps
11 13 (1.55%) Mimecast
12 11 (1.31%) Cloudflare
12 11 (1.31%) DigitalOcean
13 8 (0.95%) Amazon EC2
13 8 (0.95%) Amazon S3
13 8 (0.95%) Azure Cosmos DB
13 8 (0.95%) IaaS
14 7 (0.83%) Google Docs
Communications & Networking
1 125 (14.90%) Firewall
2 110 (13.11%) DNS
3 89 (10.61%) DHCP
4 83 (9.89%) VPN
5 71 (8.46%) TCP/IP
6 58 (6.91%) LAN
7 52 (6.20%) WAN
8 41 (4.89%) Wi-Fi
9 39 (4.65%) VoIP
10 38 (4.53%) VLAN
11 25 (2.98%) SAN
12 23 (2.74%) Internet
13 22 (2.62%) Skype
14 20 (2.38%) SSL
15 18 (2.15%) IP Telephony
16 16 (1.91%) Network Security
16 16 (1.91%) Wireless
17 14 (1.67%) Wireshark
18 12 (1.43%) Cisco IOS
19 11 (1.31%) IPsec
Database & Business Intelligence
1 74 (8.82%) SQL Server
2 33 (3.93%) MySQL
3 15 (1.79%) PostgreSQL
4 14 (1.67%) Elasticsearch
5 12 (1.43%) Redis
6 11 (1.31%) MongoDB
6 11 (1.31%) Relational Database
7 10 (1.19%) Amazon RDS
8 8 (0.95%) Data Warehouse
8 8 (0.95%) RDBMS
9 7 (0.83%) Oracle Database
10 6 (0.72%) Power BI
11 4 (0.48%) Hadoop
11 4 (0.48%) HBase
11 4 (0.48%) Oracle Database 10g
11 4 (0.48%) Oracle Database 11g
11 4 (0.48%) Oracle Database 12c
11 4 (0.48%) Oracle Exadata
12 3 (0.36%) Azure SQL Database
12 3 (0.36%) DB2
Development Applications
1 45 (5.36%) JIRA
2 32 (3.81%) Git (software)
3 18 (2.15%) GitLab
4 13 (1.55%) Jenkins
5 11 (1.31%) Selenium
6 9 (1.07%) Oracle APEX
7 8 (0.95%) IBM UrbanCode
8 6 (0.72%) CMake
9 5 (0.60%) Oracle Forms
10 4 (0.48%) CircleCI
10 4 (0.48%) PhpStorm
11 1 (0.12%) Bitbucket
11 1 (0.12%) Fiddler
11 1 (0.12%) IntelliJ
11 1 (0.12%) Octopus Deploy
11 1 (0.12%) SQL Server Management Studio (SSMS)
11 1 (0.12%) Subversion
11 1 (0.12%) Visual Studio
General
1 298 (35.52%) Social Skills
2 131 (15.61%) Finance
3 65 (7.75%) Analytical Skills
4 38 (4.53%) Legal
5 33 (3.93%) Manufacturing
6 31 (3.69%) Advertising
6 31 (3.69%) Law
6 31 (3.69%) Organisational Skills
7 30 (3.58%) Marketing
8 28 (3.34%) Banking
9 26 (3.10%) Telecoms
10 24 (2.86%) Public Sector
11 21 (2.50%) Retail
12 20 (2.38%) Inclusion and Diversity
13 17 (2.03%) Back Office
14 13 (1.55%) Electronics
15 7 (0.83%) Pharmaceutical
16 6 (0.72%) Financial Institution
16 6 (0.72%) Front Office
17 5 (0.60%) Billing
Libraries, Frameworks & Software Standards
1 30 (3.58%) .NET
2 13 (1.55%) Elastic Stack
3 5 (0.60%) CSS
3 5 (0.60%) HTML
3 5 (0.60%) ODBC
3 5 (0.60%) Web Services
4 4 (0.48%) JDBC
4 4 (0.48%) LAMP
4 4 (0.48%) React
4 4 (0.48%) Symfony
5 3 (0.36%) FIX Protocol
5 3 (0.36%) LDAP
6 2 (0.24%) 802.1X
6 2 (0.24%) AngularJS
6 2 (0.24%) LAPP Stack
6 2 (0.24%) Node.js
6 2 (0.24%) REST
6 2 (0.24%) Software Packaging
6 2 (0.24%) WebSockets
6 2 (0.24%) XML
Miscellaneous
1 49 (5.84%) Self-Motivation
2 36 (4.29%) Linux Command Line
3 27 (3.22%) Management Information System
4 24 (2.86%) Data Centre
5 22 (2.62%) Public Cloud
6 19 (2.26%) Video Conferencing
7 16 (1.91%) Driving Licence
7 16 (1.91%) Replication
8 14 (1.67%) Smartphone
9 10 (1.19%) Enterprise Software
10 8 (0.95%) Cyberattack
10 8 (0.95%) Private Cloud
11 7 (0.83%) Cyber Defence
11 7 (0.83%) Educational Technology
11 7 (0.83%) Fat Client
11 7 (0.83%) Thin Client
12 6 (0.72%) Clustering
12 6 (0.72%) Fixed Income
12 6 (0.72%) LIMS
12 6 (0.72%) User Experience
Operating Systems
1 474 (56.50%) Windows
2 226 (26.94%) Windows Server
3 199 (23.72%) Linux
4 148 (17.64%) Windows 10
5 67 (7.99%) Windows Server 2012
6 58 (6.91%) Windows Server 2019
7 48 (5.72%) Mac OS
8 47 (5.60%) Windows Server 2016
9 44 (5.24%) Unix
10 32 (3.81%) Windows 7
11 29 (3.46%) Android
12 28 (3.34%) Apple iOS
12 28 (3.34%) Windows Server 2008
13 19 (2.26%) Ubuntu
14 17 (2.03%) Red Hat Enterprise Linux
15 16 (1.91%) Solaris
16 15 (1.79%) Windows 8
17 8 (0.95%) AIX
17 8 (0.95%) CentOS
18 5 (0.60%) Mac OS X
Processes & Methodologies
1 196 (23.36%) Problem-Solving
2 152 (18.12%) ITIL
3 75 (8.94%) Infrastructure Engineering
4 70 (8.34%) Time Management
5 58 (6.91%) Fintech
6 53 (6.32%) Cybersecurity
6 53 (6.32%) Service Delivery
7 49 (5.84%) DevOps
8 46 (5.48%) Continuous Improvement
9 45 (5.36%) Mentoring
10 37 (4.41%) Agile
11 35 (4.17%) Incident Management
12 34 (4.05%) Disaster Recovery
13 31 (3.69%) Migration
14 30 (3.58%) Problem Management
15 29 (3.46%) Service Management
16 27 (3.22%) Analytics
16 27 (3.22%) Computer Science
16 27 (3.22%) ITSM
16 27 (3.22%) Mobile Device Management
Programming Languages
1 180 (21.45%) SQL
2 101 (12.04%) PowerShell
3 81 (9.65%) Python
4 38 (4.53%) Bash
5 29 (3.46%) C#
6 24 (2.86%) Perl
7 22 (2.62%) Java
8 11 (1.31%) C
8 11 (1.31%) JavaScript
9 10 (1.19%) C++
9 10 (1.19%) T-SQL
10 9 (1.07%) PL/SQL
11 8 (0.95%) PHP
11 8 (0.95%) VBA
12 3 (0.36%) VB
13 2 (0.24%) Bicep
13 2 (0.24%) Go
13 2 (0.24%) Ruby
13 2 (0.24%) Shell Script
13 2 (0.24%) TypeScript
Qualifications
1 81 (9.65%) Degree
2 57 (6.79%) Security Cleared
3 41 (4.89%) Microsoft Certification
4 40 (4.77%) SC Cleared
5 33 (3.93%) Cisco Certification
6 26 (3.10%) CCNA
7 25 (2.98%) MCSE
8 22 (2.62%) MCP
9 19 (2.26%) MCSA
10 15 (1.79%) ITIL Certification
11 10 (1.19%) CCNP
12 9 (1.07%) Computer Science Degree
12 9 (1.07%) ITIL Foundation Certificate
13 8 (0.95%) A+ Certification
14 7 (0.83%) DV Cleared
14 7 (0.83%) VMware Certified Professional (VCP)
15 6 (0.72%) AWS Certification
16 5 (0.60%) LPIC
16 5 (0.60%) RHCE
17 3 (0.36%) OCP
Quality Assurance & Compliance
1 98 (11.68%) SLA
2 29 (3.46%) ISO/IEC 27001
3 14 (1.67%) GDPR
4 9 (1.07%) Cyber Essentials
5 5 (0.60%) Cyber Essentials PLUS
5 5 (0.60%) QA
6 4 (0.48%) Accessibility
7 3 (0.36%) PCI DSS
8 2 (0.24%) ISO 9001
9 1 (0.12%) GxP
9 1 (0.12%) IEC 61131
System Software
1 323 (38.50%) Active Directory
2 79 (9.42%) VMware Infrastructure
3 66 (7.87%) Hyper-V
4 20 (2.38%) Virtual Machines
5 18 (2.15%) Docker
6 15 (1.79%) Virtual Servers
7 13 (1.55%) VMware ESXi
8 12 (1.43%) vSphere
8 12 (1.43%) XenDesktop
9 9 (1.07%) XenApp
10 6 (0.72%) Citrix Hypervisor
10 6 (0.72%) Firmware
11 4 (0.48%) Apache ZooKeeper
11 4 (0.48%) BitLocker
11 4 (0.48%) Oracle RAC
11 4 (0.48%) Terminal Services
12 3 (0.36%) MetaFrame
12 3 (0.36%) Microsoft App-V
12 3 (0.36%) Virtual Desktop
13 2 (0.24%) NFS
Systems Management
1 84 (10.01%) Microsoft Intune
2 69 (8.22%) SCCM
3 37 (4.41%) Jamf Pro
4 23 (2.74%) Kubernetes
5 22 (2.62%) Single Sign-On
6 15 (1.79%) Kibana
7 13 (1.55%) Ansible
8 12 (1.43%) logstash
9 11 (1.31%) Terraform
10 10 (1.19%) Grafana
10 10 (1.19%) SCOM
11 9 (1.07%) Active Directory Federation Services
11 9 (1.07%) cPanel
12 7 (0.83%) FortiGate
13 6 (0.72%) Prometheus
14 5 (0.60%) CASB
14 5 (0.60%) Nagios
14 5 (0.60%) Opscode Chef
14 5 (0.60%) Puppet
15 4 (0.48%) Oracle Enterprise Manager
Vendors
1 344 (41.00%) Microsoft
2 118 (14.06%) VMware
3 85 (10.13%) Cisco
4 44 (5.24%) Apple
5 41 (4.89%) Citrix
6 39 (4.65%) Oracle
7 35 (4.17%) Google
8 25 (2.98%) ServiceNow
9 23 (2.74%) Meraki
10 22 (2.62%) HP
11 19 (2.26%) Splunk
12 15 (1.79%) Bloomberg
12 15 (1.79%) Red Hat
12 15 (1.79%) SAP
13 14 (1.67%) Fortinet
14 13 (1.55%) Veeam
15 12 (1.43%) Dell
16 11 (1.31%) Palo Alto
17 10 (1.19%) Automation Anywhere
17 10 (1.19%) Blue Prism