Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £37,750 per year, according to job vacancies posted during the 6 months leading to 2 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
2 Mar 2026		 Same period 2025 Same period 2024
Rank 90 166 147
Rank change year-on-year +76 -19 +55
Permanent jobs requiring a Support Engineer 482 298 637
As % of all permanent jobs with remote/hybrid work options 2.93% 2.03% 2.23%
As % of the Job Titles category 3.13% 2.14% 2.33%
Number of salaries quoted 360 240 579
10th Percentile £26,875 £27,725 £25,250
25th Percentile £30,500 £31,250 £29,063
Median annual salary (50th Percentile) £37,750 £35,000 £35,000
Median % change year-on-year +7.86% - -
75th Percentile £45,000 £51,186 £48,625
90th Percentile £58,750 £62,625 £67,500
UK median annual salary £35,000 £35,000 £33,000
% change year-on-year - +6.06% -1.49%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,385 13,946 27,333
% of permanent jobs with a recognized job title 93.67% 95.07% 95.86%
Number of salaries quoted 10,291 8,762 22,860
10th Percentile £31,250 £35,000 £33,500
25th Percentile £42,500 £46,858 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,772
90th Percentile £97,500 £102,500 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 2 March 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 2 March 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 244 (50.62%) Windows
2 238 (49.38%) Microsoft 365
3 208 (43.15%) Microsoft
4 186 (38.59%) Azure
5 177 (36.72%) Customer Service
6 145 (30.08%) Problem-Solving
7 140 (29.05%) Active Directory
8 131 (27.18%) ITIL
9 119 (24.69%) Entra ID
10 106 (21.99%) Degree
11 102 (21.16%) Cybersecurity
11 102 (21.16%) Windows Server
12 101 (20.95%) Windows 10
13 98 (20.33%) Microsoft Office
14 89 (18.46%) Continuous Improvement
15 87 (18.05%) SLA
16 81 (16.80%) Security Cleared
17 80 (16.60%) Microsoft Intune
18 78 (16.18%) Firewall
19 77 (15.98%) SC Cleared
20 76 (15.77%) Customer Experience
21 74 (15.35%) Cisco
22 69 (14.32%) Analytics
23 66 (13.69%) Software Deployment
24 65 (13.49%) Ticket Management
25 64 (13.28%) SQL
26 62 (12.86%) DNS
26 62 (12.86%) Microsoft Exchange
27 61 (12.66%) Patch Management
28 60 (12.45%) CTC Cleared

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 62 (12.86%) Microsoft Exchange
2 44 (9.13%) SharePoint
3 6 (1.24%) IIS
4 5 (1.04%) Exchange Server 2007
4 5 (1.04%) Exchange Server 2010
4 5 (1.04%) Exchange Server 2013
5 4 (0.83%) Anypoint
5 4 (0.83%) Tomcat
5 4 (0.83%) WebSphere
5 4 (0.83%) WebSphere Application Server
6 1 (0.21%) CMS
Applications
1 98 (20.33%) Microsoft Office
2 3 (0.62%) Microsoft Excel
2 3 (0.62%) Microsoft PowerPoint
3 1 (0.21%) EngageOne
Business Applications
1 9 (1.87%) Dynamics NAV
2 4 (0.83%) Markit EDM
2 4 (0.83%) Shopify
3 3 (0.62%) Oracle EBS
4 2 (0.41%) NetSuite
5 1 (0.21%) TIBCO iProcess
Cloud Services
1 238 (49.38%) Microsoft 365
2 186 (38.59%) Azure
3 119 (24.69%) Entra ID
4 51 (10.58%) AWS
4 51 (10.58%) SaaS
5 36 (7.47%) Google Workspace
6 11 (2.28%) Azure Sentinel
6 11 (2.28%) IaaS
6 11 (2.28%) Mimecast
7 10 (2.07%) OneDrive
8 9 (1.87%) GCP
9 8 (1.66%) Power Automate
9 8 (1.66%) Serverless
10 7 (1.45%) Amazon S3
11 6 (1.24%) AWS CloudFormation
11 6 (1.24%) AWS Lambda
11 6 (1.24%) PaaS
11 6 (1.24%) Virtual Private Cloud
12 5 (1.04%) Azure DevOps
12 5 (1.04%) Intacct
Communications & Networking
1 78 (16.18%) Firewall
2 62 (12.86%) DNS
3 55 (11.41%) VPN
4 52 (10.79%) DHCP
5 45 (9.34%) Wi-Fi
6 41 (8.51%) TCP/IP
7 33 (6.85%) LAN
8 29 (6.02%) VLAN
9 28 (5.81%) WAN
10 27 (5.60%) VoIP
11 8 (1.66%) Wireless
12 7 (1.45%) IP Telephony
13 6 (1.24%) SSL
14 5 (1.04%) DMZ
14 5 (1.04%) Remote Desktop
14 5 (1.04%) Reverse Proxy
14 5 (1.04%) STUN
15 4 (0.83%) IPsec
15 4 (0.83%) Unified Communications
16 3 (0.62%) DKIM
Database & Business Intelligence
1 42 (8.71%) SQL Server
2 12 (2.49%) MySQL
3 9 (1.87%) Azure SQL Database
4 6 (1.24%) MariaDB
4 6 (1.24%) PostgreSQL
4 6 (1.24%) SQL Server Reporting Services
5 4 (0.83%) Amazon RDS
5 4 (0.83%) Data Warehouse
5 4 (0.83%) DB2
5 4 (0.83%) Relational Database
6 3 (0.62%) Oracle Database
6 3 (0.62%) Power BI
7 2 (0.41%) NoSQL
Development Applications
1 16 (3.32%) JIRA
2 7 (1.45%) SQL Server Management Studio (SSMS)
3 2 (0.41%) GitLab
3 2 (0.41%) Jenkins
4 1 (0.21%) Git
4 1 (0.21%) Postman
4 1 (0.21%) Visual Studio
General
1 229 (47.51%) Social Skills
2 60 (12.45%) Back Office
3 42 (8.71%) Finance
4 30 (6.22%) Organisational Skills
5 19 (3.94%) Analytical Skills
5 19 (3.94%) Legal
6 14 (2.90%) Inclusion and Diversity
7 11 (2.28%) Telecoms
8 10 (2.07%) Law
9 9 (1.87%) Automotive
9 9 (1.87%) Documentation Skills
9 9 (1.87%) Manufacturing
10 5 (1.04%) Banking
11 4 (0.83%) Public Sector
12 3 (0.62%) French Language
12 3 (0.62%) Marketing
12 3 (0.62%) Retail
13 2 (0.41%) Financial Institution
14 1 (0.21%) German Language
Libraries, Frameworks & Software Standards
1 23 (4.77%) CSS
2 14 (2.90%) .NET
3 8 (1.66%) JSON
4 7 (1.45%) HTML
5 5 (1.04%) .NET Framework
5 5 (1.04%) Entity Framework
5 5 (1.04%) FreeSWITCH
5 5 (1.04%) RESTful
5 5 (1.04%) WinForms
6 4 (0.83%) LAPP Stack
6 4 (0.83%) LDAP
6 4 (0.83%) REST
6 4 (0.83%) SOAP
6 4 (0.83%) Web Services
6 4 (0.83%) WebSphere MQ
6 4 (0.83%) XML
7 3 (0.62%) .NET Core
7 3 (0.62%) AngularJS
7 3 (0.62%) jQuery
7 3 (0.62%) LAMP
Miscellaneous
1 59 (12.24%) Driving Licence
2 47 (9.75%) Self-Motivation
3 17 (3.53%) Onboarding
4 15 (3.11%) CCTV
5 10 (2.07%) Renewable Energy
6 7 (1.45%) Client/Server
7 6 (1.24%) Low-Code
7 6 (1.24%) Solar Energy
8 5 (1.04%) Legacy Systems
8 5 (1.04%) Reinsurance
9 4 (0.83%) Cloud Native
9 4 (0.83%) Data Centre
9 4 (0.83%) Hybrid Cloud
9 4 (0.83%) Linux Command Line
9 4 (0.83%) Social Media
10 3 (0.62%) CMDB
10 3 (0.62%) Greenfield Project
10 3 (0.62%) Life Science
10 3 (0.62%) Management Information System
10 3 (0.62%) Mobile App
Operating Systems
1 244 (50.62%) Windows
2 102 (21.16%) Windows Server
3 101 (20.95%) Windows 10
4 34 (7.05%) Linux
5 25 (5.19%) Mac OS
6 24 (4.98%) Windows Server 2012
7 20 (4.15%) Windows Server 2016
8 14 (2.90%) Windows Server 2019
9 11 (2.28%) Unix
10 9 (1.87%) Apple iOS
11 6 (1.24%) Android
11 6 (1.24%) Windows Server 2008
12 5 (1.04%) CentOS
12 5 (1.04%) Debian
12 5 (1.04%) Ubuntu
12 5 (1.04%) VMS
13 4 (0.83%) Red Hat Enterprise Linux
14 3 (0.62%) Rocky
15 2 (0.41%) SUSE
16 1 (0.21%) Windows 7
Processes & Methodologies
1 177 (36.72%) Customer Service
2 145 (30.08%) Problem-Solving
3 131 (27.18%) ITIL
4 102 (21.16%) Cybersecurity
5 89 (18.46%) Continuous Improvement
6 76 (15.77%) Customer Experience
7 69 (14.32%) Analytics
8 66 (13.69%) Software Deployment
9 65 (13.49%) Ticket Management
10 61 (12.66%) Patch Management
11 60 (12.45%) Customer Acquisition
12 48 (9.96%) Infrastructure Engineering
12 48 (9.96%) Mentoring
13 46 (9.54%) Root Cause Analysis
14 35 (7.26%) Change Management
14 35 (7.26%) DevOps
15 29 (6.02%) Coaching
15 29 (6.02%) Service Delivery
16 24 (4.98%) People Management
17 21 (4.36%) Incident Management
Programming Languages
1 64 (13.28%) SQL
2 36 (7.47%) PowerShell
3 26 (5.39%) Python
4 15 (3.11%) C#
5 13 (2.70%) JavaScript
6 11 (2.28%) Bash
7 8 (1.66%) R
8 7 (1.45%) PHP
8 7 (1.45%) Shell Script
9 6 (1.24%) Java
10 5 (1.04%) T-SQL
11 4 (0.83%) Bicep
12 3 (0.62%) Google Apps Script
13 2 (0.41%) Kusto Query Language
14 1 (0.21%) VB.NET
Qualifications
1 106 (21.99%) Degree
2 81 (16.80%) Security Cleared
3 77 (15.98%) SC Cleared
4 60 (12.45%) CTC Cleared
5 27 (5.60%) Microsoft Certification
6 15 (3.11%) DBS Check
7 14 (2.90%) Azure Certification
8 12 (2.49%) Network+ Certification
9 11 (2.28%) CCNA
9 11 (2.28%) Cisco Certification
9 11 (2.28%) Microsoft Certified Professional
10 10 (2.07%) MCSA
11 8 (1.66%) MCSE
12 7 (1.45%) CCNP
12 7 (1.45%) Computer Science Degree
12 7 (1.45%) ITIL Certification
13 4 (0.83%) AWS Certification
14 3 (0.62%) A+ Certification
14 3 (0.62%) BPSS Clearance
14 3 (0.62%) HNC
Quality Assurance & Compliance
1 87 (18.05%) SLA
2 25 (5.19%) Cyber Essentials
3 20 (4.15%) ISO/IEC 27001
4 12 (2.49%) QA
5 7 (1.45%) GDPR
6 5 (1.04%) PCI DSS
7 3 (0.62%) Data Quality
8 2 (0.41%) Cyber Essentials PLUS
9 1 (0.21%) ISO 22301
System Software
1 140 (29.05%) Active Directory
2 48 (9.96%) Hyper-V
3 11 (2.28%) VMware Infrastructure
4 10 (2.07%) Docker
5 5 (1.04%) Virtual Desktop
5 5 (1.04%) Virtual Machines
6 4 (0.83%) Virtual Servers
7 3 (0.62%) Microsoft Virtual Server
8 2 (0.41%) vSphere
8 2 (0.41%) XenApp
Systems Management
1 80 (16.60%) Microsoft Intune
2 14 (2.90%) Active Directory Federation Services
3 12 (2.49%) Terraform
4 9 (1.87%) Ansible
5 7 (1.45%) Jamf Pro
5 7 (1.45%) Kubernetes
6 4 (0.83%) Autotask
6 4 (0.83%) SCCM
6 4 (0.83%) SCOM
7 3 (0.62%) Nagios
7 3 (0.62%) Single Sign-On
8 2 (0.41%) Grafana
8 2 (0.41%) Prometheus
Vendors
1 208 (43.15%) Microsoft
2 74 (15.35%) Cisco
3 43 (8.92%) Google
4 30 (6.22%) VMware
5 12 (2.49%) Dell
5 12 (2.49%) IBM
6 10 (2.07%) Oracle
6 10 (2.07%) Sage
7 8 (1.66%) CrowdStrike
7 8 (1.66%) HP
8 7 (1.45%) Draytek
8 7 (1.45%) IFS
8 7 (1.45%) Mitel
8 7 (1.45%) Ubiquiti
8 7 (1.45%) WatchGuard
9 6 (1.24%) Meraki
9 6 (1.24%) Red Hat
9 6 (1.24%) Veeam
10 5 (1.04%) ServiceNow
10 5 (1.04%) Xamarin
82 hybrid/remote Support Engineer jobs