Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £35,000 per year, according to job vacancies posted during the 6 months leading to 26 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Sep 2026
Same period 2025 Same period 2024
Rank 156 189 201
Rank change year-on-year +33 +12 -11
Permanent jobs requiring a Support Engineer 427 265 362
As % of all permanent jobs with remote/hybrid work options 1.72% 1.60% 1.58%
As % of the Job Titles category 1.84% 1.73% 1.64%
Number of salaries quoted 365 232 306
10th Percentile £27,500 £29,250 £28,250
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £35,000 £42,500 £37,500
Median % change year-on-year -17.65% +13.33% +1.35%
75th Percentile £43,750 £57,500 £47,500
90th Percentile £54,500 £58,000 £51,250
UK median annual salary £35,500 £37,500 £35,000
% change year-on-year -5.33% +7.14% -

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 23,243 15,331 22,083
% of permanent jobs with a recognized job title 93.79% 92.81% 96.41%
Number of salaries quoted 16,172 8,912 13,883
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £78,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 26 September 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 26 September 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 258 (60.42%) Microsoft
2 226 (52.93%) Microsoft 365
3 225 (52.69%) Windows
4 174 (40.75%) Active Directory
5 170 (39.81%) Azure
6 159 (37.24%) Problem-Solving
7 157 (36.77%) Entra ID
8 119 (27.87%) Customer Service
9 113 (26.46%) SharePoint
10 110 (25.76%) Microsoft Intune
10 110 (25.76%) Windows Server
11 104 (24.36%) Microsoft Exchange
12 103 (24.12%) DNS
13 90 (21.08%) Firewall
14 89 (20.84%) DHCP
15 86 (20.14%) Cybersecurity
16 73 (17.10%) Infrastructure Engineering
17 68 (15.93%) Continuous Improvement
18 62 (14.52%) Hyper-V
19 61 (14.29%) TCP/IP
20 60 (14.05%) VPN
21 59 (13.82%) ITIL
22 56 (13.11%) Degree
23 52 (12.18%) VMware
24 51 (11.94%) Change Management
25 50 (11.71%) SQL
26 49 (11.48%) PowerShell
26 49 (11.48%) Wi-Fi
27 44 (10.30%) VMware Infrastructure
28 38 (8.90%) VoIP

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (26.46%) SharePoint
2 104 (24.36%) Microsoft Exchange
3 29 (6.79%) IIS
4 4 (0.94%) Confluence
5 2 (0.47%) Exchange Server 2007
5 2 (0.47%) Exchange Server 2010
5 2 (0.47%) Exchange Server 2013
6 1 (0.23%) JBoss
6 1 (0.23%) OpenStack
6 1 (0.23%) Red Hat Fuse
Applications
1 32 (7.49%) Microsoft Office
2 1 (0.23%) Microsoft Excel
Business Applications
1 4 (0.94%) NetSuite
1 4 (0.94%) Shopify
2 3 (0.70%) Remedy ITSM
3 1 (0.23%) Dynamics CRM
3 1 (0.23%) iTrent
3 1 (0.23%) Sage X3
Cloud Services
1 226 (52.93%) Microsoft 365
2 170 (39.81%) Azure
3 157 (36.77%) Entra ID
4 36 (8.43%) AWS
5 34 (7.96%) SaaS
6 28 (6.56%) OneDrive
7 20 (4.68%) Google Workspace
8 18 (4.22%) Mimecast
9 11 (2.58%) Power Platform
10 8 (1.87%) Power Automate
11 7 (1.64%) Serverless
12 6 (1.41%) Cloudflare
13 4 (0.94%) Cloud Computing
14 3 (0.70%) GitHub
14 3 (0.70%) GitHub Actions
15 2 (0.47%) Amazon EKS
16 1 (0.23%) Amazon ECS
16 1 (0.23%) Azure Logic Apps
16 1 (0.23%) Microsoft Copilot
16 1 (0.23%) PowerApps
Communications & Networking
1 103 (24.12%) DNS
2 90 (21.08%) Firewall
3 89 (20.84%) DHCP
4 61 (14.29%) TCP/IP
5 60 (14.05%) VPN
6 49 (11.48%) Wi-Fi
7 38 (8.90%) VoIP
8 28 (6.56%) VLAN
9 24 (5.62%) LAN
9 24 (5.62%) WAN
10 21 (4.92%) Wireless
11 9 (2.11%) Network Security
12 6 (1.41%) Unified Communications
13 5 (1.17%) Cisco IOS
13 5 (1.17%) IP Telephony
14 4 (0.94%) Remote Desktop
15 3 (0.70%) Cisco Firepower
15 3 (0.70%) Internet
15 3 (0.70%) IPsec
15 3 (0.70%) SSL
Database & Business Intelligence
1 26 (6.09%) SQL Server
2 8 (1.87%) Azure SQL Database
3 4 (0.94%) Amazon RDS
4 3 (0.70%) MySQL
4 3 (0.70%) Power BI
5 1 (0.23%) Crystal Reports
5 1 (0.23%) Electronic Patient Records
5 1 (0.23%) PostgreSQL
5 1 (0.23%) Relational Database
5 1 (0.23%) SQL Server Integration Services
Development Applications
1 27 (6.32%) JIRA
2 9 (2.11%) Git
3 4 (0.94%) Bitbucket
4 3 (0.70%) Browser DevTools
4 3 (0.70%) GitLab
5 1 (0.23%) Jenkins
5 1 (0.23%) JUnit
5 1 (0.23%) SQL Server Management Studio (SSMS)
5 1 (0.23%) Visual Studio
General
1 209 (48.95%) Social Skills
2 27 (6.32%) Analytical Skills
3 24 (5.62%) Documentation Skills
4 22 (5.15%) Legal
4 22 (5.15%) Telecoms
5 20 (4.68%) Advertising
6 19 (4.45%) Organisational Skills
6 19 (4.45%) Public Sector
7 18 (4.22%) Finance
8 12 (2.81%) Manufacturing
8 12 (2.81%) Retail
9 11 (2.58%) Games
10 9 (2.11%) Electronics
11 7 (1.64%) Agriculture
11 7 (1.64%) Inclusion and Diversity
12 4 (0.94%) Law
13 3 (0.70%) Back Office
13 3 (0.70%) Banking
13 3 (0.70%) Presentation Skills
14 2 (0.47%) Police
Libraries, Frameworks & Software Standards
1 12 (2.81%) Middleware
2 4 (0.94%) COM
2 4 (0.94%) DCOM
2 4 (0.94%) LDAP
2 4 (0.94%) Node.js
2 4 (0.94%) Web Services
3 3 (0.70%) EDI
3 3 (0.70%) JSON
3 3 (0.70%) React
4 2 (0.47%) Terraform
5 1 (0.23%) AngularJS
5 1 (0.23%) Apache Camel
5 1 (0.23%) Elastic Stack
5 1 (0.23%) Jakarta EE
5 1 (0.23%) Mustache
5 1 (0.23%) Pulumi
5 1 (0.23%) REST
5 1 (0.23%) SOAP
5 1 (0.23%) Spring
5 1 (0.23%) Spring Boot
Miscellaneous
1 78 (18.27%) Driving Licence
2 33 (7.73%) Onboarding
3 15 (3.51%) Self-Motivation
4 13 (3.04%) Video Conferencing
5 8 (1.87%) Client/Server
5 8 (1.87%) Clustering
6 6 (1.41%) CCTV
6 6 (1.41%) Cyber Security Posture
6 6 (1.41%) Fat Client
6 6 (1.41%) iPhone
6 6 (1.41%) PKI
6 6 (1.41%) Security Posture
6 6 (1.41%) Thin Client
7 5 (1.17%) Enterprise Software
7 5 (1.17%) IoT
8 4 (0.94%) Acoustics
8 4 (0.94%) CMDB
8 4 (0.94%) Data Centre
8 4 (0.94%) Housing Association
8 4 (0.94%) Mobile App
Operating Systems
1 225 (52.69%) Windows
2 110 (25.76%) Windows Server
3 36 (8.43%) Mac OS
4 31 (7.26%) Windows 10
5 28 (6.56%) Linux
6 11 (2.58%) Android
7 7 (1.64%) Windows Server 2016
8 6 (1.41%) Ubuntu
9 5 (1.17%) Windows Server 2019
10 3 (0.70%) Apple iOS
10 3 (0.70%) Debian
10 3 (0.70%) Robot Operating System
10 3 (0.70%) Windows Server 2012
11 2 (0.47%) Windows Server 2008
Processes & Methodologies
1 159 (37.24%) Problem-Solving
2 119 (27.87%) Customer Service
3 86 (20.14%) Cybersecurity
4 73 (17.10%) Infrastructure Engineering
5 68 (15.93%) Continuous Improvement
6 59 (13.82%) ITIL
7 51 (11.94%) Change Management
8 36 (8.43%) Service Delivery
9 34 (7.96%) Mentoring
10 32 (7.49%) Collaborative Culture
11 30 (7.03%) Business Continuity
12 29 (6.79%) Incident Management
13 25 (5.85%) Disaster Recovery
13 25 (5.85%) Identity Management
13 25 (5.85%) Root Cause Analysis
14 24 (5.62%) Service Management
15 23 (5.39%) ITSM
15 23 (5.39%) Workflow
16 22 (5.15%) Remote Monitoring and Management
17 19 (4.45%) Customer Experience
Programming Languages
1 50 (11.71%) SQL
2 49 (11.48%) PowerShell
3 17 (3.98%) R
4 6 (1.41%) Python
5 4 (0.94%) Bash
5 4 (0.94%) PL/SQL
6 2 (0.47%) T-SQL
7 1 (0.23%) Bicep
7 1 (0.23%) Java
Qualifications
1 56 (13.11%) Degree
2 32 (7.49%) Microsoft Certification
3 19 (4.45%) Security Cleared
4 14 (3.28%) CCNA
4 14 (3.28%) Cisco Certification
5 11 (2.58%) SC Cleared
6 8 (1.87%) Azure Certification
6 8 (1.87%) HNC
6 8 (1.87%) HND
7 7 (1.64%) Computer Science Degree
7 7 (1.64%) MCSA
8 6 (1.41%) DBS Check
9 5 (1.17%) CCNP
9 5 (1.17%) MCSE
9 5 (1.17%) Microsoft Certified Professional
10 3 (0.70%) CTC Cleared
11 2 (0.47%) A+ Certification
11 2 (0.47%) City & Guilds
12 1 (0.23%) AWS Certification
12 1 (0.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 33 (7.73%) Cyber Essentials
2 27 (6.32%) SLA
3 17 (3.98%) ISO/IEC 27001
4 8 (1.87%) GDPR
5 5 (1.17%) ISO 9001
6 4 (0.94%) QA
7 2 (0.47%) Accessibility
8 1 (0.23%) DICOM
8 1 (0.23%) Disclosure Scotland
8 1 (0.23%) HL7
8 1 (0.23%) PCI DSS
System Software
1 174 (40.75%) Active Directory
2 62 (14.52%) Hyper-V
3 44 (10.30%) VMware Infrastructure
4 14 (3.28%) Virtual Machines
5 5 (1.17%) Docker
6 4 (0.94%) Terminal Services
7 3 (0.70%) vSphere
8 2 (0.47%) BitLocker
8 2 (0.47%) Virtual Desktop
Systems Management
1 110 (25.76%) Microsoft Intune
2 11 (2.58%) Systems Management Server (SMS)
3 7 (1.64%) Failover Clustering
4 3 (0.70%) Autotask
4 3 (0.70%) Jamf Pro
4 3 (0.70%) Norton AntiVirus
5 2 (0.47%) Ansible
5 2 (0.47%) Kubernetes
5 2 (0.47%) SCCM
5 2 (0.47%) Single Sign-On
6 1 (0.23%) Grafana
6 1 (0.23%) Nessus
6 1 (0.23%) Prometheus
Vendors
1 258 (60.42%) Microsoft
2 52 (12.18%) VMware
3 27 (6.32%) Veeam
4 25 (5.85%) Cisco
5 21 (4.92%) Apple
5 21 (4.92%) Google
6 17 (3.98%) CrowdStrike
7 14 (3.28%) Meraki
7 14 (3.28%) Ubiquiti
8 11 (2.58%) ServiceNow
9 9 (2.11%) Acronis
9 9 (2.11%) HP
10 8 (1.87%) WatchGuard
11 7 (1.64%) Datto
12 6 (1.41%) Dell
12 6 (1.41%) Synology
13 5 (1.17%) Draytek
13 5 (1.17%) Mitel
13 5 (1.17%) Salesforce
13 5 (1.17%) Sophos