Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 8 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Dec 2025
Same period 2024 Same period 2023
Rank 128 189 140
Rank change year-on-year +61 -49 +90
Permanent jobs requiring a Support Engineer 331 328 494
As % of all permanent jobs with remote/hybrid work options 2.16% 1.74% 2.40%
As % of the Job Titles category 2.31% 1.81% 2.50%
Number of salaries quoted 267 262 453
10th Percentile £27,800 £29,000 £24,750
25th Percentile £31,250 £31,250 £29,750
Median annual salary (50th Percentile) £40,000 £36,000 £36,000
Median % change year-on-year +11.11% - +2.86%
75th Percentile £47,500 £47,500 £55,000
90th Percentile £61,750 £52,500 £67,500
UK median annual salary £36,000 £35,500 £35,000
% change year-on-year +1.41% +1.43% +4.90%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,301 18,135 19,740
% of permanent jobs with a recognized job title 93.51% 96.44% 95.72%
Number of salaries quoted 9,124 11,360 16,118
10th Percentile £29,825 £35,000 £36,250
25th Percentile £40,000 £45,000 £46,250
Median annual salary (50th Percentile) £57,500 £60,000 £60,500
Median % change year-on-year -4.17% -0.83% -3.20%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £97,500 £97,500 £97,500
UK median annual salary £55,000 £58,000 £60,000
% change year-on-year -5.17% -3.33% -

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 8 December 2025.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 8 December 2025, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 148 (44.71%) Windows
2 118 (35.65%) Azure
3 111 (33.53%) Microsoft
3 111 (33.53%) Microsoft 365
4 97 (29.31%) Problem-Solving
5 93 (28.10%) Customer Service
6 82 (24.77%) Active Directory
7 70 (21.15%) Windows Server
8 67 (20.24%) Degree
9 60 (18.13%) Cybersecurity
9 60 (18.13%) ITIL
10 58 (17.52%) SQL
11 53 (16.01%) Mentoring
12 50 (15.11%) Microsoft Intune
13 48 (14.50%) Linux
14 46 (13.90%) Entra ID
15 45 (13.60%) SQL Server
16 44 (13.29%) AWS
17 40 (12.08%) Firewall
18 38 (11.48%) Windows 10
19 37 (11.18%) Continuous Improvement
19 37 (11.18%) VPN
20 35 (10.57%) DevOps
21 33 (9.97%) SharePoint
21 33 (9.97%) SLA
21 33 (9.97%) VMware
22 31 (9.37%) Microsoft Certification
23 30 (9.06%) Microsoft Exchange
24 29 (8.76%) Infrastructure Engineering
25 28 (8.46%) DNS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 33 (9.97%) SharePoint
2 30 (9.06%) Microsoft Exchange
3 6 (1.81%) IIS
3 6 (1.81%) Tomcat
3 6 (1.81%) WebSphere
3 6 (1.81%) WebSphere Application Server
4 4 (1.21%) Anypoint
4 4 (1.21%) Oracle Workflow
5 1 (0.30%) CMS
Applications
1 25 (7.55%) Microsoft Office
2 3 (0.91%) Microsoft Project
3 1 (0.30%) Microsoft Excel
3 1 (0.30%) Microsoft PowerPoint
Business Applications
1 7 (2.11%) Dynamics NAV
2 4 (1.21%) NEC Housing
2 4 (1.21%) Shopify
3 2 (0.60%) Markit EDM
3 2 (0.60%) NetSuite
3 2 (0.60%) Salesforce CRM
Cloud Services
1 118 (35.65%) Azure
2 111 (33.53%) Microsoft 365
3 46 (13.90%) Entra ID
4 44 (13.29%) AWS
5 27 (8.16%) SaaS
6 11 (3.32%) OneDrive
7 10 (3.02%) Google Workspace
7 10 (3.02%) IaaS
8 9 (2.72%) GCP
9 8 (2.42%) AWS CloudFormation
10 7 (2.11%) Power Automate
11 6 (1.81%) Amazon EC2
11 6 (1.81%) Amazon ECR
11 6 (1.81%) Amazon EKS
11 6 (1.81%) Amazon S3
11 6 (1.81%) AWS Lambda
11 6 (1.81%) Route 53
11 6 (1.81%) Serverless
11 6 (1.81%) Virtual Private Cloud
12 5 (1.51%) PaaS
Communications & Networking
1 40 (12.08%) Firewall
2 37 (11.18%) VPN
3 28 (8.46%) DNS
4 23 (6.95%) TCP/IP
5 22 (6.65%) DHCP
6 20 (6.04%) Wi-Fi
7 18 (5.44%) LAN
8 16 (4.83%) VLAN
8 16 (4.83%) WAN
9 12 (3.63%) VoIP
10 8 (2.42%) Internet
10 8 (2.42%) SSL
11 7 (2.11%) IP Telephony
12 6 (1.81%) Modbus
12 6 (1.81%) SAN
13 5 (1.51%) DMZ
13 5 (1.51%) Remote Desktop
13 5 (1.51%) STUN
13 5 (1.51%) Wireless
14 4 (1.21%) Unified Communications
Database & Business Intelligence
1 45 (13.60%) SQL Server
2 14 (4.23%) MySQL
3 11 (3.32%) PostgreSQL
4 9 (2.72%) Azure SQL Database
5 6 (1.81%) Amazon RDS
5 6 (1.81%) DB2
5 6 (1.81%) MariaDB
5 6 (1.81%) SQL Server Reporting Services
6 5 (1.51%) Relational Database
7 4 (1.21%) BusinessObjects
7 4 (1.21%) MS Access
7 4 (1.21%) SAP Data Services
8 3 (0.91%) Oracle Database
9 2 (0.60%) Data Warehouse
9 2 (0.60%) NoSQL
10 1 (0.30%) Elasticsearch
10 1 (0.30%) Power BI
Development Applications
1 4 (1.21%) Toad
2 2 (0.60%) GitLab
2 2 (0.60%) Jenkins
3 1 (0.30%) Fiddler
3 1 (0.30%) Visual Studio
General
1 132 (39.88%) Social Skills
2 34 (10.27%) Finance
3 17 (5.14%) Organisational Skills
4 15 (4.53%) Back Office
5 14 (4.23%) Analytical Skills
6 13 (3.93%) Inclusion and Diversity
7 12 (3.63%) Automotive
8 11 (3.32%) Telecoms
9 10 (3.02%) Documentation Skills
10 8 (2.42%) Legal
10 8 (2.42%) Public Sector
11 7 (2.11%) Banking
12 6 (1.81%) Law
13 5 (1.51%) Manufacturing
14 4 (1.21%) Local Government
14 4 (1.21%) Marketing
15 3 (0.91%) Front Office
15 3 (0.91%) Retail
16 2 (0.60%) Electronics
16 2 (0.60%) Games
Libraries, Frameworks & Software Standards
1 12 (3.63%) CSS
2 6 (1.81%) .NET
2 6 (1.81%) LAPP Stack
2 6 (1.81%) LDAP
2 6 (1.81%) WebSphere MQ
3 5 (1.51%) .NET Framework
3 5 (1.51%) Entity Framework
3 5 (1.51%) FreeSWITCH
3 5 (1.51%) JSON
3 5 (1.51%) RESTful
3 5 (1.51%) WinForms
4 4 (1.21%) REST
4 4 (1.21%) SOAP
4 4 (1.21%) Web Services
4 4 (1.21%) XML
5 3 (0.91%) Elastic Stack
5 3 (0.91%) LAMP
6 2 (0.60%) React
7 1 (0.30%) Node.js
7 1 (0.30%) OpenID
Miscellaneous
1 45 (13.60%) Driving Licence
2 41 (12.39%) Self-Motivation
3 14 (4.23%) Onboarding
4 11 (3.32%) CCTV
5 7 (2.11%) Client/Server
5 7 (2.11%) Linux Command Line
5 7 (2.11%) Renewable Energy
6 5 (1.51%) Cyber Security Posture
7 4 (1.21%) Data Centre
7 4 (1.21%) Hybrid Cloud
7 4 (1.21%) Low-Code
8 3 (0.91%) BYOD
8 3 (0.91%) Equities
8 3 (0.91%) Foreign Exchange (FX)
8 3 (0.91%) Legacy Systems
8 3 (0.91%) Life Science
8 3 (0.91%) Solar Energy
9 2 (0.60%) iPhone
9 2 (0.60%) Robotics
9 2 (0.60%) Video Conferencing
Operating Systems
1 148 (44.71%) Windows
2 70 (21.15%) Windows Server
3 48 (14.50%) Linux
4 38 (11.48%) Windows 10
5 21 (6.34%) Unix
6 15 (4.53%) Mac OS
7 11 (3.32%) Apple iOS
7 11 (3.32%) Red Hat Enterprise Linux
8 10 (3.02%) Debian
9 9 (2.72%) Windows Server 2012
10 8 (2.42%) Windows Server 2016
11 5 (1.51%) Android
11 5 (1.51%) Mac OS X
11 5 (1.51%) Solaris
11 5 (1.51%) Windows Server 2019
12 3 (0.91%) CentOS
12 3 (0.91%) Rocky
12 3 (0.91%) Ubuntu
12 3 (0.91%) VMS
Processes & Methodologies
1 97 (29.31%) Problem-Solving
2 93 (28.10%) Customer Service
3 60 (18.13%) Cybersecurity
3 60 (18.13%) ITIL
4 53 (16.01%) Mentoring
5 37 (11.18%) Continuous Improvement
6 35 (10.57%) DevOps
7 29 (8.76%) Infrastructure Engineering
8 28 (8.46%) Root Cause Analysis
9 25 (7.55%) Coaching
10 22 (6.65%) Customer Experience
11 20 (6.04%) Service Delivery
12 19 (5.74%) Change Management
13 18 (5.44%) Analytics
14 17 (5.14%) Disaster Recovery
14 17 (5.14%) Migration
15 16 (4.83%) Agile
15 16 (4.83%) CI/CD
16 14 (4.23%) Ticket Management
17 13 (3.93%) Computer Science
Programming Languages
1 58 (17.52%) SQL
2 25 (7.55%) PowerShell
3 20 (6.04%) Python
4 14 (4.23%) C#
5 11 (3.32%) Shell Script
6 9 (2.72%) Bash
7 7 (2.11%) Java
8 6 (1.81%) PHP
8 6 (1.81%) T-SQL
9 5 (1.51%) Korn
10 4 (1.21%) Bicep
10 4 (1.21%) JavaScript
10 4 (1.21%) VB
11 3 (0.91%) VBA
12 1 (0.30%) Go
12 1 (0.30%) TypeScript
12 1 (0.30%) VB.NET
Qualifications
1 67 (20.24%) Degree
2 31 (9.37%) Microsoft Certification
3 28 (8.46%) Security Cleared
4 18 (5.44%) SC Cleared
5 16 (4.83%) MCP
6 14 (4.23%) MCSA
7 13 (3.93%) Computer Science Degree
7 13 (3.93%) MCSE
8 12 (3.63%) CTC Cleared
9 10 (3.02%) CCNA
9 10 (3.02%) Cisco Certification
10 9 (2.72%) ITIL Certification
11 7 (2.11%) Azure Certification
11 7 (2.11%) CCNP
11 7 (2.11%) DBS Check
12 6 (1.81%) AWS Certification
13 3 (0.91%) A+ Certification
13 3 (0.91%) BPSS Clearance
13 3 (0.91%) HNC
13 3 (0.91%) Network+ Certification
Quality Assurance & Compliance
1 33 (9.97%) SLA
2 13 (3.93%) Cyber Essentials
3 12 (3.63%) ISO/IEC 27001
4 9 (2.72%) GDPR
5 5 (1.51%) ISO 9001
6 2 (0.60%) PCI DSS
7 1 (0.30%) QA
System Software
1 82 (24.77%) Active Directory
2 27 (8.16%) Hyper-V
3 20 (6.04%) VMware Infrastructure
4 13 (3.93%) Docker
5 5 (1.51%) Kamailio
5 5 (1.51%) Virtual Machines
6 3 (0.91%) BitLocker
7 2 (0.60%) vSphere
7 2 (0.60%) XenApp
8 1 (0.30%) Virtual Servers
Systems Management
1 50 (15.11%) Microsoft Intune
2 14 (4.23%) Terraform
3 13 (3.93%) Ansible
3 13 (3.93%) Kubernetes
4 5 (1.51%) Active Directory Federation Services
4 5 (1.51%) Jamf Pro
5 4 (1.21%) Autotask
5 4 (1.21%) SCOM
6 3 (0.91%) Control-M
6 3 (0.91%) Grafana
6 3 (0.91%) Nagios
6 3 (0.91%) Prometheus
7 1 (0.30%) Docker Swarm
7 1 (0.30%) SCCM
7 1 (0.30%) Single Sign-On
Vendors
1 111 (33.53%) Microsoft
2 33 (9.97%) VMware
3 18 (5.44%) Google
4 16 (4.83%) Cisco
5 12 (3.63%) IBM
5 12 (3.63%) SAP
6 11 (3.32%) Oracle
7 9 (2.72%) Salesforce
8 7 (2.11%) Dell
8 7 (2.11%) Draytek
8 7 (2.11%) Mitel
8 7 (2.11%) Red Hat
8 7 (2.11%) Veeam
8 7 (2.11%) WatchGuard
9 5 (1.51%) NetApp
9 5 (1.51%) Progress
9 5 (1.51%) Sage
9 5 (1.51%) Toshiba
9 5 (1.51%) Xamarin
9 5 (1.51%) Zoho