Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £37,500 per year, according to job vacancies posted during the 6 months leading to 20 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Apr 2026
Same period 2025 Same period 2024
Rank 86 158 164
Rank change year-on-year +72 +6 +28
Permanent jobs requiring a Support Engineer 491 297 631
As % of all permanent jobs with remote/hybrid work options 2.75% 2.23% 1.94%
As % of the Job Titles category 2.94% 2.40% 2.03%
Number of salaries quoted 360 256 578
10th Percentile £27,000 £27,750 £24,750
25th Percentile £30,000 £31,250 £29,000
Median annual salary (50th Percentile) £37,500 £35,000 £35,000
Median % change year-on-year +7.14% - -
75th Percentile £43,750 £51,250 £47,500
90th Percentile £57,625 £56,250 £65,000
UK median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -2.99%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 16,683 12,377 31,118
% of permanent jobs with a recognized job title 93.58% 92.92% 95.88%
Number of salaries quoted 12,015 9,070 24,945
10th Percentile £32,500 £32,000 £32,996
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £56,318
Median % change year-on-year - +6.54% -9.89%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £98,750 £102,500 £92,500
UK median annual salary £55,000 £60,000 £53,000
% change year-on-year -8.33% +13.21% -11.67%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 20 April 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 20 April 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 248 (50.51%) Microsoft 365
2 239 (48.68%) Windows
3 226 (46.03%) Microsoft
4 184 (37.47%) Azure
5 177 (36.05%) Customer Service
6 154 (31.36%) Problem-Solving
7 151 (30.75%) Active Directory
8 135 (27.49%) Entra ID
9 131 (26.68%) ITIL
10 105 (21.38%) Microsoft Office
11 103 (20.98%) Degree
11 103 (20.98%) Windows 10
11 103 (20.98%) Windows Server
12 97 (19.76%) Cybersecurity
13 93 (18.94%) Continuous Improvement
14 86 (17.52%) SLA
15 84 (17.11%) Microsoft Intune
16 81 (16.50%) Firewall
17 78 (15.89%) Security Cleared
18 77 (15.68%) Cisco
19 74 (15.07%) Customer Experience
19 74 (15.07%) SC Cleared
20 70 (14.26%) Analytics
21 69 (14.05%) Ticket Management
22 67 (13.65%) DNS
23 66 (13.44%) Software Deployment
24 65 (13.24%) Microsoft Exchange
24 65 (13.24%) SQL
25 63 (12.83%) SaaS
26 62 (12.63%) Patch Management

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 65 (13.24%) Microsoft Exchange
2 50 (10.18%) SharePoint
3 9 (1.83%) Exchange Server 2007
3 9 (1.83%) Exchange Server 2010
3 9 (1.83%) Exchange Server 2013
4 4 (0.81%) Confluence
5 2 (0.41%) Anypoint
6 1 (0.20%) CMS
6 1 (0.20%) IIS
6 1 (0.20%) JBoss
6 1 (0.20%) OpenStack
6 1 (0.20%) Red Hat Fuse
Applications
1 105 (21.38%) Microsoft Office
2 3 (0.61%) Microsoft Excel
2 3 (0.61%) Microsoft PowerPoint
3 1 (0.20%) EngageOne
Business Applications
1 8 (1.63%) Dynamics NAV
2 4 (0.81%) Markit EDM
3 3 (0.61%) Oracle EBS
4 2 (0.41%) NetSuite
4 2 (0.41%) Shopify
5 1 (0.20%) TIBCO iProcess
Cloud Services
1 248 (50.51%) Microsoft 365
2 184 (37.47%) Azure
3 135 (27.49%) Entra ID
4 63 (12.83%) SaaS
5 38 (7.74%) Google Workspace
6 33 (6.72%) AWS
7 19 (3.87%) Mimecast
8 13 (2.65%) OneDrive
9 9 (1.83%) Power Automate
10 8 (1.63%) Azure Sentinel
11 7 (1.43%) IaaS
12 5 (1.02%) Intacct
12 5 (1.02%) Power Platform
12 5 (1.02%) Serverless
13 4 (0.81%) Azure Data Factory
13 4 (0.81%) dbt
13 4 (0.81%) Snowflake
14 3 (0.61%) Dynamics 365
14 3 (0.61%) Google Drive
14 3 (0.61%) Slack
Communications & Networking
1 81 (16.50%) Firewall
2 67 (13.65%) DNS
3 59 (12.02%) DHCP
4 58 (11.81%) Wi-Fi
5 53 (10.79%) VPN
6 42 (8.55%) TCP/IP
7 39 (7.94%) VoIP
8 36 (7.33%) LAN
9 31 (6.31%) WAN
10 29 (5.91%) VLAN
11 10 (2.04%) Wireless
12 5 (1.02%) DMZ
12 5 (1.02%) Reverse Proxy
12 5 (1.02%) STUN
13 4 (0.81%) IP Telephony
13 4 (0.81%) IPsec
13 4 (0.81%) Unified Communications
14 3 (0.61%) Internet
14 3 (0.61%) NAS
14 3 (0.61%) Network Security
Database & Business Intelligence
1 37 (7.54%) SQL Server
2 13 (2.65%) Azure SQL Database
3 12 (2.44%) MySQL
4 5 (1.02%) Power BI
5 4 (0.81%) Data Warehouse
6 3 (0.61%) PostgreSQL
6 3 (0.61%) Relational Database
7 1 (0.20%) Amazon RDS
Development Applications
1 24 (4.89%) JIRA
2 7 (1.43%) SQL Server Management Studio (SSMS)
3 4 (0.81%) Browser DevTools
4 2 (0.41%) Git
4 2 (0.41%) Postman
5 1 (0.20%) Jenkins
5 1 (0.20%) JUnit
General
1 209 (42.57%) Social Skills
2 60 (12.22%) Back Office
3 40 (8.15%) Finance
4 33 (6.72%) Organisational Skills
5 26 (5.30%) Legal
6 16 (3.26%) Manufacturing
7 15 (3.05%) Analytical Skills
8 14 (2.85%) Telecoms
9 13 (2.65%) Documentation Skills
10 10 (2.04%) Law
11 9 (1.83%) Inclusion and Diversity
12 7 (1.43%) Electronics
12 7 (1.43%) Retail
13 6 (1.22%) Advertising
14 4 (0.81%) Financial Institution
14 4 (0.81%) Marketing
15 3 (0.61%) French Language
15 3 (0.61%) Public Sector
16 2 (0.41%) Military
17 1 (0.20%) Agriculture
Libraries, Frameworks & Software Standards
1 24 (4.89%) CSS
2 10 (2.04%) .NET
3 9 (1.83%) JSON
4 8 (1.63%) HTML
5 5 (1.02%) FreeSWITCH
6 4 (0.81%) AngularJS
7 3 (0.61%) HTML5
7 3 (0.61%) jQuery
7 3 (0.61%) LAMP
7 3 (0.61%) REST
7 3 (0.61%) SOAP
7 3 (0.61%) Web Services
8 2 (0.41%) .NET Core
8 2 (0.41%) RESTful
8 2 (0.41%) XML
9 1 (0.20%) Apache Camel
9 1 (0.20%) Mustache
9 1 (0.20%) Node.js
9 1 (0.20%) Oracle GoldenGate
9 1 (0.20%) Spring Boot
Miscellaneous
1 50 (10.18%) Driving Licence
2 44 (8.96%) Self-Motivation
3 15 (3.05%) Onboarding
4 13 (2.65%) Client/Server
5 9 (1.83%) CCTV
5 9 (1.83%) Renewable Energy
6 6 (1.22%) Solar Energy
7 5 (1.02%) Reinsurance
8 4 (0.81%) Cloud Native
8 4 (0.81%) Low-Code
8 4 (0.81%) Management Information System
8 4 (0.81%) Raspberry Pi
8 4 (0.81%) Social Media
9 3 (0.61%) CMDB
9 3 (0.61%) Data Centre
9 3 (0.61%) Greenfield Project
9 3 (0.61%) Legacy Systems
9 3 (0.61%) Life Science
9 3 (0.61%) Mobile App
10 2 (0.41%) iPad
Operating Systems
1 239 (48.68%) Windows
2 103 (20.98%) Windows 10
2 103 (20.98%) Windows Server
3 35 (7.13%) Linux
4 32 (6.52%) Mac OS
5 27 (5.50%) Windows Server 2012
6 26 (5.30%) Windows Server 2016
7 16 (3.26%) Windows Server 2019
8 10 (2.04%) Ubuntu
8 10 (2.04%) Windows Server 2008
9 7 (1.43%) Apple iOS
10 6 (1.22%) CentOS
11 5 (1.02%) Debian
12 4 (0.81%) Android
12 4 (0.81%) Unix
13 3 (0.61%) Rocky
13 3 (0.61%) SUSE
14 2 (0.41%) Mac OS X
14 2 (0.41%) VMS
15 1 (0.20%) Windows 7
Processes & Methodologies
1 177 (36.05%) Customer Service
2 154 (31.36%) Problem-Solving
3 131 (26.68%) ITIL
4 97 (19.76%) Cybersecurity
5 93 (18.94%) Continuous Improvement
6 74 (15.07%) Customer Experience
7 70 (14.26%) Analytics
8 69 (14.05%) Ticket Management
9 66 (13.44%) Software Deployment
10 62 (12.63%) Patch Management
11 60 (12.22%) Customer Acquisition
12 49 (9.98%) Infrastructure Engineering
13 41 (8.35%) Root Cause Analysis
14 40 (8.15%) Change Management
15 36 (7.33%) Mentoring
16 30 (6.11%) DevOps
17 27 (5.50%) Incident Management
18 26 (5.30%) Service Delivery
19 25 (5.09%) Coaching
20 24 (4.89%) People Management
Programming Languages
1 65 (13.24%) SQL
2 34 (6.92%) PowerShell
3 20 (4.07%) Python
4 15 (3.05%) R
5 14 (2.85%) JavaScript
6 11 (2.24%) Bash
7 9 (1.83%) C#
8 6 (1.22%) Shell Script
9 5 (1.02%) Java
10 3 (0.61%) Google Apps Script
11 2 (0.41%) Kusto Query Language
11 2 (0.41%) PHP
12 1 (0.20%) Bicep
12 1 (0.20%) Korn
Qualifications
1 103 (20.98%) Degree
2 78 (15.89%) Security Cleared
3 74 (15.07%) SC Cleared
4 60 (12.22%) CTC Cleared
5 23 (4.68%) DBS Check
6 21 (4.28%) Microsoft Certification
7 12 (2.44%) Network+ Certification
8 11 (2.24%) Azure Certification
9 7 (1.43%) CCNA
9 7 (1.43%) Cisco Certification
9 7 (1.43%) HNC
10 6 (1.22%) MCSA
11 5 (1.02%) ITIL Certification
11 5 (1.02%) Microsoft Certified Professional
12 4 (0.81%) CCNP
12 4 (0.81%) HND
12 4 (0.81%) MCSE
13 3 (0.61%) A+ Certification
14 2 (0.41%) DV Cleared
15 1 (0.20%) ACSP
Quality Assurance & Compliance
1 86 (17.52%) SLA
2 24 (4.89%) Cyber Essentials
3 23 (4.68%) ISO/IEC 27001
4 12 (2.44%) QA
5 7 (1.43%) GDPR
6 4 (0.81%) Cyber Essentials PLUS
7 3 (0.61%) Data Quality
7 3 (0.61%) PCI DSS
8 2 (0.41%) Accessibility
9 1 (0.20%) ISO 22301
System Software
1 151 (30.75%) Active Directory
2 51 (10.39%) Hyper-V
3 13 (2.65%) VMware Infrastructure
4 6 (1.22%) Docker
4 6 (1.22%) Virtual Machines
5 5 (1.02%) Virtual Desktop
5 5 (1.02%) vSphere
6 4 (0.81%) Terminal Services
6 4 (0.81%) Virtual Servers
7 3 (0.61%) BitLocker
7 3 (0.61%) Microsoft Virtual Server
8 1 (0.20%) Oracle RAC
8 1 (0.20%) XenApp
Systems Management
1 84 (17.11%) Microsoft Intune
2 16 (3.26%) Active Directory Federation Services
3 9 (1.83%) SCCM
4 8 (1.63%) Jamf Pro
5 5 (1.02%) Ansible
6 4 (0.81%) Terraform
7 3 (0.61%) Autotask
7 3 (0.61%) Kubernetes
7 3 (0.61%) Nagios
7 3 (0.61%) Single Sign-On
8 1 (0.20%) Oracle Enterprise Manager
8 1 (0.20%) Oracle RMAN
Vendors
1 226 (46.03%) Microsoft
2 77 (15.68%) Cisco
3 40 (8.15%) Google
4 30 (6.11%) VMware
5 15 (3.05%) CrowdStrike
6 11 (2.24%) Dell
6 11 (2.24%) HP
7 10 (2.04%) Meraki
7 10 (2.04%) ServiceNow
8 9 (1.83%) Ubiquiti
8 9 (1.83%) Veeam
9 7 (1.43%) Freshdesk
10 6 (1.22%) IBM
10 6 (1.22%) Oracle
10 6 (1.22%) Sophos
11 5 (1.02%) Apple
11 5 (1.02%) IFS
11 5 (1.02%) Sage
11 5 (1.02%) Salesforce
11 5 (1.02%) Siemens