Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 18 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Jul 2026
Same period 2025 Same period 2024
Rank 126 184 193
Rank change year-on-year +58 +9 +11
Permanent jobs requiring a Support Engineer 486 295 533
As % of all permanent jobs with remote/hybrid work options 2.26% 1.80% 1.74%
As % of the Job Titles category 2.41% 1.95% 1.81%
Number of salaries quoted 414 250 487
10th Percentile £27,325 £27,975 £26,000
25th Percentile £30,000 £31,250 £30,000
Median annual salary (50th Percentile) £36,000 £40,000 £37,000
Median % change year-on-year -10.00% +8.11% +5.71%
75th Percentile £43,750 £52,500 £45,625
90th Percentile £58,375 £58,000 £51,250
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -4.41%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 20,200 15,157 29,444
% of permanent jobs with a recognized job title 94.00% 92.25% 96.14%
Number of salaries quoted 14,652 9,416 22,554
10th Percentile £35,000 £29,956 £33,250
25th Percentile £45,000 £41,000 £42,500
Median annual salary (50th Percentile) £60,000 £57,500 £57,500
Median % change year-on-year +4.35% - -8.00%
75th Percentile £80,000 £77,500 £75,000
90th Percentile £98,750 £100,000 £95,000
UK median annual salary £55,000 £55,000 £52,806
% change year-on-year - +4.15% -11.99%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 18 July 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 18 July 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 289 (59.47%) Microsoft
2 256 (52.67%) Microsoft 365
3 245 (50.41%) Windows
4 205 (42.18%) Azure
5 194 (39.92%) Active Directory
6 182 (37.45%) Problem-Solving
7 169 (34.77%) Entra ID
8 142 (29.22%) Customer Service
9 119 (24.49%) Windows Server
10 116 (23.87%) Microsoft Intune
11 109 (22.43%) Microsoft Exchange
12 103 (21.19%) Firewall
13 98 (20.16%) ITIL
14 96 (19.75%) SharePoint
15 89 (18.31%) DNS
16 88 (18.11%) Cybersecurity
17 80 (16.46%) Continuous Improvement
18 78 (16.05%) DHCP
19 73 (15.02%) Degree
20 66 (13.58%) Infrastructure Engineering
21 65 (13.37%) Microsoft Office
21 65 (13.37%) SQL
22 61 (12.55%) Hyper-V
23 60 (12.35%) TCP/IP
24 59 (12.14%) SaaS
25 58 (11.93%) Change Management
25 58 (11.93%) VPN
25 58 (11.93%) Wi-Fi
25 58 (11.93%) Windows 10
26 57 (11.73%) SLA

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 109 (22.43%) Microsoft Exchange
2 96 (19.75%) SharePoint
3 24 (4.94%) IIS
4 8 (1.65%) Exchange Server 2007
4 8 (1.65%) Exchange Server 2010
4 8 (1.65%) Exchange Server 2013
5 6 (1.23%) Confluence
6 1 (0.21%) JBoss
6 1 (0.21%) OpenStack
6 1 (0.21%) Red Hat Fuse
Applications
1 65 (13.37%) Microsoft Office
Business Applications
1 3 (0.62%) Remedy ITSM
2 1 (0.21%) Dynamics CRM
2 1 (0.21%) iTrent
2 1 (0.21%) Oracle EBS
2 1 (0.21%) Sage X3
Cloud Services
1 256 (52.67%) Microsoft 365
2 205 (42.18%) Azure
3 169 (34.77%) Entra ID
4 59 (12.14%) SaaS
5 41 (8.44%) AWS
6 25 (5.14%) Google Workspace
7 24 (4.94%) Mimecast
8 21 (4.32%) OneDrive
9 14 (2.88%) Power Platform
10 7 (1.44%) IaaS
10 7 (1.44%) Power Automate
11 6 (1.23%) Cloudflare
12 5 (1.03%) Serverless
13 4 (0.82%) Cloud Computing
13 4 (0.82%) Intacct
14 3 (0.62%) Amazon CloudWatch
14 3 (0.62%) Amazon S3
14 3 (0.62%) Azure Logic Apps
14 3 (0.62%) Azure Sentinel
14 3 (0.62%) Azure Storage
Communications & Networking
1 103 (21.19%) Firewall
2 89 (18.31%) DNS
3 78 (16.05%) DHCP
4 60 (12.35%) TCP/IP
5 58 (11.93%) VPN
5 58 (11.93%) Wi-Fi
6 51 (10.49%) VoIP
7 31 (6.38%) LAN
8 30 (6.17%) WAN
9 23 (4.73%) VLAN
10 16 (3.29%) Wireless
11 11 (2.26%) Network Security
12 9 (1.85%) Unified Communications
13 5 (1.03%) Cisco IOS
13 5 (1.03%) DMZ
13 5 (1.03%) Reverse Proxy
13 5 (1.03%) STUN
14 4 (0.82%) Remote Desktop
15 3 (0.62%) Internet
15 3 (0.62%) NAS
Database & Business Intelligence
1 33 (6.79%) SQL Server
2 11 (2.26%) Azure SQL Database
3 10 (2.06%) MySQL
4 6 (1.23%) Power BI
5 5 (1.03%) Amazon RDS
6 3 (0.62%) PostgreSQL
7 1 (0.21%) Crystal Reports
7 1 (0.21%) Electronic Patient Records
7 1 (0.21%) Relational Database
7 1 (0.21%) SQL Server Integration Services
Development Applications
1 32 (6.58%) JIRA
2 8 (1.65%) SQL Server Management Studio (SSMS)
3 4 (0.82%) Browser DevTools
4 2 (0.41%) Git
4 2 (0.41%) Postman
5 1 (0.21%) Jenkins
5 1 (0.21%) JUnit
5 1 (0.21%) Visual Studio
General
1 233 (47.94%) Social Skills
2 32 (6.58%) Finance
3 31 (6.38%) Organisational Skills
4 29 (5.97%) Analytical Skills
5 28 (5.76%) Documentation Skills
5 28 (5.76%) Legal
6 20 (4.12%) Telecoms
7 19 (3.91%) Back Office
7 19 (3.91%) Manufacturing
8 17 (3.50%) Advertising
9 16 (3.29%) Retail
10 14 (2.88%) Public Sector
11 12 (2.47%) Electronics
12 10 (2.06%) Law
13 9 (1.85%) Inclusion and Diversity
14 7 (1.44%) Games
15 6 (1.23%) Agriculture
16 4 (0.82%) Financial Institution
17 3 (0.62%) Banking
18 2 (0.41%) Marketing
Libraries, Frameworks & Software Standards
1 12 (2.47%) Middleware
2 10 (2.06%) .NET
3 8 (1.65%) CSS
3 8 (1.65%) HTML
4 6 (1.23%) JSON
5 5 (1.03%) FreeSWITCH
6 4 (0.82%) AngularJS
6 4 (0.82%) COM
6 4 (0.82%) DCOM
6 4 (0.82%) LDAP
6 4 (0.82%) Web Services
7 3 (0.62%) EDI
7 3 (0.62%) HTML5
7 3 (0.62%) jQuery
8 2 (0.41%) .NET Core
9 1 (0.21%) Apache Camel
9 1 (0.21%) Mustache
9 1 (0.21%) Node.js
9 1 (0.21%) REST
9 1 (0.21%) Spring Boot
Miscellaneous
1 62 (12.76%) Driving Licence
2 29 (5.97%) Self-Motivation
3 26 (5.35%) Onboarding
4 11 (2.26%) Client/Server
5 10 (2.06%) Video Conferencing
6 8 (1.65%) Clustering
7 6 (1.23%) Legacy Systems
7 6 (1.23%) PKI
8 5 (1.03%) IoT
8 5 (1.03%) iPhone
8 5 (1.03%) Mobile App
8 5 (1.03%) Raspberry Pi
8 5 (1.03%) Security Posture
9 4 (0.82%) Acoustics
9 4 (0.82%) CMDB
9 4 (0.82%) Cyber Security Posture
9 4 (0.82%) Data Centre
9 4 (0.82%) Housing Association
9 4 (0.82%) Smartcard
9 4 (0.82%) Social Media
Operating Systems
1 245 (50.41%) Windows
2 119 (24.49%) Windows Server
3 58 (11.93%) Windows 10
4 43 (8.85%) Mac OS
5 36 (7.41%) Linux
6 21 (4.32%) Windows Server 2016
7 16 (3.29%) Windows Server 2012
8 13 (2.67%) Android
9 12 (2.47%) Windows Server 2019
10 9 (1.85%) Windows Server 2008
11 8 (1.65%) Ubuntu
12 5 (1.03%) Debian
13 4 (0.82%) Apple iOS
14 3 (0.62%) CentOS
14 3 (0.62%) SUSE
15 2 (0.41%) Mac OS X
15 2 (0.41%) VMS
16 1 (0.21%) Unix
16 1 (0.21%) Windows 7
Processes & Methodologies
1 182 (37.45%) Problem-Solving
2 142 (29.22%) Customer Service
3 98 (20.16%) ITIL
4 88 (18.11%) Cybersecurity
5 80 (16.46%) Continuous Improvement
6 66 (13.58%) Infrastructure Engineering
7 58 (11.93%) Change Management
8 35 (7.20%) Ticket Management
9 34 (7.00%) Incident Management
10 33 (6.79%) Customer Experience
11 32 (6.58%) Service Delivery
12 30 (6.17%) Identity Management
12 30 (6.17%) Workflow
13 29 (5.97%) Analytics
14 27 (5.56%) Collaborative Culture
15 25 (5.14%) Business Continuity
15 25 (5.14%) Service Management
15 25 (5.14%) Software Deployment
16 24 (4.94%) Root Cause Analysis
17 23 (4.73%) High Availability
Programming Languages
1 65 (13.37%) SQL
2 49 (10.08%) PowerShell
3 22 (4.53%) R
4 15 (3.09%) Python
5 12 (2.47%) JavaScript
6 10 (2.06%) Bash
7 7 (1.44%) C#
8 2 (0.41%) Java
8 2 (0.41%) Kusto Query Language
8 2 (0.41%) PHP
8 2 (0.41%) T-SQL
9 1 (0.21%) Bicep
9 1 (0.21%) Google Apps Script
9 1 (0.21%) Korn
9 1 (0.21%) Shell Script
Qualifications
1 73 (15.02%) Degree
2 40 (8.23%) Security Cleared
3 34 (7.00%) SC Cleared
4 29 (5.97%) Microsoft Certification
5 19 (3.91%) CTC Cleared
6 17 (3.50%) Azure Certification
6 17 (3.50%) DBS Check
7 9 (1.85%) CCNA
7 9 (1.85%) Cisco Certification
8 5 (1.03%) HNC
8 5 (1.03%) HND
8 5 (1.03%) ITIL Certification
9 4 (0.82%) Network+ Certification
10 3 (0.62%) A+ Certification
11 2 (0.41%) DV Cleared
11 2 (0.41%) MCSA
12 1 (0.21%) ACSP
12 1 (0.21%) AWS Certification
12 1 (0.21%) CompTIA Security+
Quality Assurance & Compliance
1 57 (11.73%) SLA
2 31 (6.38%) Cyber Essentials
3 24 (4.94%) ISO/IEC 27001
4 7 (1.44%) GDPR
5 6 (1.23%) QA
6 5 (1.03%) ISO 9001
7 4 (0.82%) Cyber Essentials PLUS
8 3 (0.62%) Data Quality
8 3 (0.62%) PCI DSS
9 2 (0.41%) Accessibility
10 1 (0.21%) DICOM
10 1 (0.21%) Disclosure Scotland
10 1 (0.21%) HL7
10 1 (0.21%) ISO 22301
System Software
1 194 (39.92%) Active Directory
2 61 (12.55%) Hyper-V
3 34 (7.00%) VMware Infrastructure
4 12 (2.47%) Virtual Machines
5 6 (1.23%) Virtual Desktop
6 5 (1.03%) Terminal Services
6 5 (1.03%) vSphere
7 4 (0.82%) Docker
8 3 (0.62%) BitLocker
9 1 (0.21%) Microsoft Virtual Server
9 1 (0.21%) Oracle RAC
9 1 (0.21%) Virtual Servers
Systems Management
1 116 (23.87%) Microsoft Intune
2 9 (1.85%) SCCM
3 8 (1.65%) Active Directory Federation Services
3 8 (1.65%) Jamf Pro
4 7 (1.44%) Failover Clustering
5 6 (1.23%) Systems Management Server (SMS)
6 4 (0.82%) Terraform
7 3 (0.62%) Autotask
7 3 (0.62%) Norton AntiVirus
7 3 (0.62%) Single Sign-On
8 2 (0.41%) Ansible
8 2 (0.41%) Kubernetes
9 1 (0.21%) Grafana
9 1 (0.21%) Oracle Enterprise Manager
9 1 (0.21%) Oracle RMAN
9 1 (0.21%) Prometheus
Vendors
1 289 (59.47%) Microsoft
2 50 (10.29%) Cisco
3 44 (9.05%) VMware
4 24 (4.94%) Google
5 22 (4.53%) CrowdStrike
5 22 (4.53%) Meraki
6 20 (4.12%) Veeam
7 19 (3.91%) Ubiquiti
8 14 (2.88%) ServiceNow
9 11 (2.26%) Apple
10 10 (2.06%) HP
11 9 (1.85%) Dell
12 6 (1.23%) ConnectWise
12 6 (1.23%) Salesforce
13 5 (1.03%) Freshdesk
13 5 (1.03%) Sage
13 5 (1.03%) Sophos
13 5 (1.03%) Synology
14 4 (0.82%) SonicWALL
15 3 (0.62%) Barracuda Networks