Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 11 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 May 2026
Same period 2025 Same period 2024
Rank 111 178 173
Rank change year-on-year +67 -5 +25
Permanent jobs requiring a Support Engineer 426 298 601
As % of all permanent jobs with remote/hybrid work options 2.31% 2.04% 1.85%
As % of the Job Titles category 2.47% 2.21% 1.93%
Number of salaries quoted 324 258 550
10th Percentile £27,000 £27,750 £25,500
25th Percentile £30,000 £31,250 £29,500
Median annual salary (50th Percentile) £36,000 £38,250 £35,250
Median % change year-on-year -5.88% +8.51% +0.71%
75th Percentile £43,188 £52,500 £47,500
90th Percentile £57,500 £58,000 £62,750
UK median annual salary £35,000 £36,000 £32,500
% change year-on-year -2.78% +10.77% -3.68%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 17,275 13,485 31,193
% of permanent jobs with a recognized job title 93.70% 92.26% 95.86%
Number of salaries quoted 12,676 9,055 24,903
10th Percentile £33,750 £31,250 £33,152
25th Percentile £45,000 £43,750 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £56,000
Median % change year-on-year - +7.14% -10.40%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £93,750
UK median annual salary £55,000 £58,000 £52,550
% change year-on-year -5.17% +10.37% -12.42%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 11 May 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 11 May 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 221 (51.88%) Microsoft 365
2 209 (49.06%) Microsoft
3 208 (48.83%) Windows
4 163 (38.26%) Azure
5 151 (35.45%) Customer Service
6 149 (34.98%) Problem-Solving
7 141 (33.10%) Active Directory
8 138 (32.39%) Entra ID
9 118 (27.70%) ITIL
10 93 (21.83%) Degree
11 92 (21.60%) Microsoft Office
12 90 (21.13%) Windows Server
13 89 (20.89%) Cybersecurity
14 86 (20.19%) Windows 10
15 84 (19.72%) Continuous Improvement
16 80 (18.78%) SLA
17 78 (18.31%) Microsoft Intune
18 75 (17.61%) Firewall
19 71 (16.67%) Cisco
20 69 (16.20%) Security Cleared
21 67 (15.73%) Microsoft Exchange
22 65 (15.26%) SC Cleared
23 61 (14.32%) Analytics
24 60 (14.08%) Customer Experience
24 60 (14.08%) Ticket Management
25 59 (13.85%) DNS
26 57 (13.38%) Software Deployment
26 57 (13.38%) SQL
27 55 (12.91%) SharePoint
28 53 (12.44%) DHCP

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (15.73%) Microsoft Exchange
2 55 (12.91%) SharePoint
3 9 (2.11%) Exchange Server 2007
3 9 (2.11%) Exchange Server 2010
3 9 (2.11%) Exchange Server 2013
4 5 (1.17%) Confluence
5 1 (0.23%) CMS
5 1 (0.23%) IIS
5 1 (0.23%) JBoss
5 1 (0.23%) OpenStack
5 1 (0.23%) Red Hat Fuse
Applications
1 92 (21.60%) Microsoft Office
2 3 (0.70%) Microsoft Excel
2 3 (0.70%) Microsoft PowerPoint
3 1 (0.23%) EngageOne
Business Applications
1 5 (1.17%) Dynamics NAV
2 4 (0.94%) Markit EDM
3 3 (0.70%) Oracle EBS
4 1 (0.23%) TIBCO iProcess
Cloud Services
1 221 (51.88%) Microsoft 365
2 163 (38.26%) Azure
3 138 (32.39%) Entra ID
4 53 (12.44%) SaaS
5 29 (6.81%) Google Workspace
6 24 (5.63%) AWS
7 19 (4.46%) Mimecast
8 11 (2.58%) OneDrive
9 9 (2.11%) Power Platform
10 8 (1.88%) Azure Sentinel
11 7 (1.64%) IaaS
12 5 (1.17%) Intacct
12 5 (1.17%) Serverless
13 4 (0.94%) Azure Data Factory
13 4 (0.94%) dbt
13 4 (0.94%) Power Automate
13 4 (0.94%) Snowflake
14 3 (0.70%) Amazon S3
14 3 (0.70%) Azure Storage
14 3 (0.70%) Slack
Communications & Networking
1 75 (17.61%) Firewall
2 59 (13.85%) DNS
3 53 (12.44%) DHCP
4 52 (12.21%) Wi-Fi
5 47 (11.03%) VPN
6 42 (9.86%) VoIP
7 35 (8.22%) LAN
8 32 (7.51%) TCP/IP
8 32 (7.51%) WAN
9 23 (5.40%) VLAN
10 10 (2.35%) Wireless
11 7 (1.64%) Unified Communications
12 5 (1.17%) DMZ
12 5 (1.17%) Reverse Proxy
12 5 (1.17%) STUN
13 3 (0.70%) NAS
13 3 (0.70%) Network Security
14 2 (0.47%) IPsec
14 2 (0.47%) WLAN
15 1 (0.23%) Intranet
Database & Business Intelligence
1 30 (7.04%) SQL Server
2 11 (2.58%) Azure SQL Database
3 10 (2.35%) MySQL
4 5 (1.17%) Power BI
5 4 (0.94%) Data Warehouse
6 3 (0.70%) PostgreSQL
7 1 (0.23%) Amazon RDS
7 1 (0.23%) Relational Database
Development Applications
1 24 (5.63%) JIRA
2 7 (1.64%) SQL Server Management Studio (SSMS)
3 4 (0.94%) Browser DevTools
4 2 (0.47%) Git
4 2 (0.47%) Postman
5 1 (0.23%) Jenkins
5 1 (0.23%) JUnit
General
1 189 (44.37%) Social Skills
2 51 (11.97%) Back Office
3 34 (7.98%) Finance
4 30 (7.04%) Organisational Skills
5 24 (5.63%) Legal
6 19 (4.46%) Analytical Skills
6 19 (4.46%) Manufacturing
6 19 (4.46%) Telecoms
7 13 (3.05%) Documentation Skills
8 11 (2.58%) Electronics
9 10 (2.35%) Inclusion and Diversity
10 8 (1.88%) Law
10 8 (1.88%) Public Sector
11 7 (1.64%) Advertising
11 7 (1.64%) Retail
12 4 (0.94%) Financial Institution
13 3 (0.70%) Agriculture
13 3 (0.70%) French Language
14 2 (0.47%) Marketing
14 2 (0.47%) Military
Libraries, Frameworks & Software Standards
1 17 (3.99%) CSS
2 10 (2.35%) .NET
3 8 (1.88%) HTML
4 7 (1.64%) JSON
5 5 (1.17%) FreeSWITCH
6 4 (0.94%) AngularJS
7 3 (0.70%) HTML5
7 3 (0.70%) jQuery
8 2 (0.47%) .NET Core
9 1 (0.23%) Apache Camel
9 1 (0.23%) Elastic Stack
9 1 (0.23%) J2EE
9 1 (0.23%) Mustache
9 1 (0.23%) Node.js
9 1 (0.23%) Oracle GoldenGate
9 1 (0.23%) REST
9 1 (0.23%) SOAP
9 1 (0.23%) Spring
9 1 (0.23%) Spring Boot
9 1 (0.23%) Web Services
Miscellaneous
1 41 (9.62%) Driving Licence
2 24 (5.63%) Self-Motivation
3 17 (3.99%) Onboarding
4 11 (2.58%) Client/Server
5 5 (1.17%) Raspberry Pi
5 5 (1.17%) Reinsurance
6 4 (0.94%) CCTV
6 4 (0.94%) Cloud Native
6 4 (0.94%) Management Information System
6 4 (0.94%) Social Media
7 3 (0.70%) CMDB
7 3 (0.70%) Data Centre
7 3 (0.70%) Greenfield Project
7 3 (0.70%) Legacy Systems
7 3 (0.70%) Mobile App
7 3 (0.70%) Renewable Energy
7 3 (0.70%) Solar Energy
8 2 (0.47%) Low-Code
8 2 (0.47%) Marketing Technology
8 2 (0.47%) Product Ownership
Operating Systems
1 208 (48.83%) Windows
2 90 (21.13%) Windows Server
3 86 (20.19%) Windows 10
4 28 (6.57%) Mac OS
5 27 (6.34%) Linux
6 24 (5.63%) Windows Server 2016
7 22 (5.16%) Windows Server 2012
8 14 (3.29%) Windows Server 2019
9 10 (2.35%) Windows Server 2008
10 8 (1.88%) Ubuntu
11 5 (1.17%) Debian
12 3 (0.70%) Apple iOS
12 3 (0.70%) CentOS
12 3 (0.70%) SUSE
13 2 (0.47%) Android
13 2 (0.47%) Mac OS X
13 2 (0.47%) Unix
13 2 (0.47%) VMS
14 1 (0.23%) Windows 7
Processes & Methodologies
1 151 (35.45%) Customer Service
2 149 (34.98%) Problem-Solving
3 118 (27.70%) ITIL
4 89 (20.89%) Cybersecurity
5 84 (19.72%) Continuous Improvement
6 61 (14.32%) Analytics
7 60 (14.08%) Customer Experience
7 60 (14.08%) Ticket Management
8 57 (13.38%) Software Deployment
9 53 (12.44%) Patch Management
10 51 (11.97%) Customer Acquisition
11 44 (10.33%) Infrastructure Engineering
12 36 (8.45%) Change Management
13 26 (6.10%) Incident Management
14 25 (5.87%) Collaborative Working
15 24 (5.63%) Service Delivery
16 23 (5.40%) DevOps
16 23 (5.40%) Root Cause Analysis
17 22 (5.16%) Identity Management
18 19 (4.46%) Workflow
Programming Languages
1 57 (13.38%) SQL
2 34 (7.98%) PowerShell
3 17 (3.99%) Python
4 15 (3.52%) R
5 12 (2.82%) JavaScript
6 10 (2.35%) Bash
7 7 (1.64%) C#
8 3 (0.70%) Google Apps Script
8 3 (0.70%) Java
9 2 (0.47%) Kusto Query Language
9 2 (0.47%) PHP
10 1 (0.23%) Bicep
10 1 (0.23%) Korn
10 1 (0.23%) Shell Script
Qualifications
1 93 (21.83%) Degree
2 69 (16.20%) Security Cleared
3 65 (15.26%) SC Cleared
4 51 (11.97%) CTC Cleared
5 23 (5.40%) DBS Check
6 19 (4.46%) Microsoft Certification
7 13 (3.05%) Azure Certification
8 11 (2.58%) Network+ Certification
9 5 (1.17%) CCNA
9 5 (1.17%) Cisco Certification
9 5 (1.17%) HNC
9 5 (1.17%) HND
9 5 (1.17%) ITIL Certification
10 2 (0.47%) DV Cleared
10 2 (0.47%) MCSA
11 1 (0.23%) A+ Certification
11 1 (0.23%) ACSP
11 1 (0.23%) CompTIA Security+
Quality Assurance & Compliance
1 80 (18.78%) SLA
2 24 (5.63%) Cyber Essentials
3 20 (4.69%) ISO/IEC 27001
4 12 (2.82%) QA
5 7 (1.64%) GDPR
6 4 (0.94%) Cyber Essentials PLUS
7 3 (0.70%) Data Quality
7 3 (0.70%) PCI DSS
8 2 (0.47%) Accessibility
9 1 (0.23%) ISO 22301
System Software
1 141 (33.10%) Active Directory
2 44 (10.33%) Hyper-V
3 14 (3.29%) VMware Infrastructure
4 6 (1.41%) Virtual Desktop
5 5 (1.17%) Terminal Services
5 5 (1.17%) Virtual Machines
5 5 (1.17%) vSphere
6 4 (0.94%) Docker
7 3 (0.70%) BitLocker
7 3 (0.70%) Microsoft Virtual Server
7 3 (0.70%) Virtual Servers
8 1 (0.23%) Oracle RAC
Systems Management
1 78 (18.31%) Microsoft Intune
2 13 (3.05%) Active Directory Federation Services
3 9 (2.11%) SCCM
4 6 (1.41%) Jamf Pro
5 4 (0.94%) Terraform
6 3 (0.70%) Single Sign-On
7 2 (0.47%) Ansible
8 1 (0.23%) Kubernetes
8 1 (0.23%) Oracle Enterprise Manager
8 1 (0.23%) Oracle RMAN
Vendors
1 209 (49.06%) Microsoft
2 71 (16.67%) Cisco
3 28 (6.57%) Google
4 24 (5.63%) VMware
5 15 (3.52%) CrowdStrike
6 11 (2.58%) HP
6 11 (2.58%) Meraki
6 11 (2.58%) Veeam
7 10 (2.35%) Dell
8 9 (2.11%) Ubiquiti
9 7 (1.64%) ServiceNow
10 6 (1.41%) Apple
10 6 (1.41%) Sophos
11 5 (1.17%) Okta
11 5 (1.17%) Sage
11 5 (1.17%) Siemens
11 5 (1.17%) Synology
12 4 (0.94%) Freshdesk
12 4 (0.94%) IBM
12 4 (0.94%) Yealink