Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 9 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Oct 2026
Same period 2025 Same period 2024
Rank 152 199 204
Rank change year-on-year +47 +5 -26
Permanent jobs requiring a Support Engineer 420 258 356
As % of all permanent jobs with remote/hybrid work options 1.69% 1.54% 1.64%
As % of the Job Titles category 1.80% 1.65% 1.70%
Number of salaries quoted 362 229 299
10th Percentile £27,750 £29,000 £28,500
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £36,000 £42,500 £37,500
Median % change year-on-year -15.29% +13.33% -
75th Percentile £43,750 £57,500 £47,500
90th Percentile £53,750 £58,000 £51,250
UK median annual salary £36,000 £37,500 £35,000
% change year-on-year -4.00% +7.14% -

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 23,273 15,647 20,929
% of permanent jobs with a recognized job title 93.91% 93.19% 96.57%
Number of salaries quoted 16,038 8,787 13,019
10th Percentile £35,000 £29,363 £35,000
25th Percentile £45,000 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,000 £60,000
Median % change year-on-year +5.26% -5.00% -4.00%
75th Percentile £80,000 £77,500 £79,600
90th Percentile £100,000 £97,500 £100,000
UK median annual salary £58,210 £53,688 £55,000
% change year-on-year +8.42% -2.39% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 9 October 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 9 October 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 254 (60.48%) Microsoft
2 228 (54.29%) Windows
3 227 (54.05%) Microsoft 365
4 169 (40.24%) Active Directory
5 166 (39.52%) Azure
6 157 (37.38%) Problem-Solving
7 151 (35.95%) Entra ID
8 112 (26.67%) Customer Service
9 110 (26.19%) SharePoint
10 109 (25.95%) Microsoft Intune
10 109 (25.95%) Windows Server
11 106 (25.24%) DNS
12 102 (24.29%) Microsoft Exchange
13 89 (21.19%) DHCP
14 88 (20.95%) Cybersecurity
15 81 (19.29%) Firewall
16 75 (17.86%) Infrastructure Engineering
17 67 (15.95%) Continuous Improvement
18 64 (15.24%) Hyper-V
19 63 (15.00%) VPN
20 60 (14.29%) TCP/IP
21 54 (12.86%) VMware
22 53 (12.62%) Degree
23 52 (12.38%) ITIL
24 49 (11.67%) Wi-Fi
25 47 (11.19%) VMware Infrastructure
26 46 (10.95%) Change Management
27 45 (10.71%) PowerShell
28 44 (10.48%) SQL
29 40 (9.52%) Mac OS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 110 (26.19%) SharePoint
2 102 (24.29%) Microsoft Exchange
3 29 (6.90%) IIS
4 3 (0.71%) Confluence
5 1 (0.24%) JBoss
5 1 (0.24%) OpenStack
5 1 (0.24%) Red Hat Fuse
Applications
1 32 (7.62%) Microsoft Office
2 2 (0.48%) Microsoft Excel
Business Applications
1 4 (0.95%) NetSuite
1 4 (0.95%) Shopify
2 3 (0.71%) Remedy ITSM
3 1 (0.24%) Dynamics CRM
3 1 (0.24%) iTrent
3 1 (0.24%) Sage X3
Cloud Services
1 227 (54.05%) Microsoft 365
2 166 (39.52%) Azure
3 151 (35.95%) Entra ID
4 36 (8.57%) AWS
5 29 (6.90%) OneDrive
6 28 (6.67%) SaaS
7 21 (5.00%) Google Workspace
8 16 (3.81%) Mimecast
9 10 (2.38%) Power Platform
10 7 (1.67%) Power Automate
10 7 (1.67%) Serverless
11 6 (1.43%) Cloudflare
12 5 (1.19%) Cloud Computing
13 3 (0.71%) GitHub
13 3 (0.71%) GitHub Actions
14 2 (0.48%) Amazon EKS
15 1 (0.24%) Amazon ECS
15 1 (0.24%) Dynamics 365
15 1 (0.24%) PowerApps
15 1 (0.24%) Salesforce Service Cloud
Communications & Networking
1 106 (25.24%) DNS
2 89 (21.19%) DHCP
3 81 (19.29%) Firewall
4 63 (15.00%) VPN
5 60 (14.29%) TCP/IP
6 49 (11.67%) Wi-Fi
7 37 (8.81%) VoIP
8 29 (6.90%) VLAN
9 25 (5.95%) LAN
9 25 (5.95%) WAN
10 21 (5.00%) Wireless
11 9 (2.14%) Network Security
12 6 (1.43%) Unified Communications
13 5 (1.19%) Cisco IOS
13 5 (1.19%) IP Telephony
14 4 (0.95%) Remote Desktop
15 3 (0.71%) BGP
15 3 (0.71%) Cisco Firepower
15 3 (0.71%) Internet
15 3 (0.71%) OSPF
Database & Business Intelligence
1 29 (6.90%) SQL Server
2 5 (1.19%) Azure SQL Database
3 4 (0.95%) Amazon RDS
4 2 (0.48%) MySQL
4 2 (0.48%) Power BI
5 1 (0.24%) Crystal Reports
5 1 (0.24%) Electronic Patient Records
5 1 (0.24%) PostgreSQL
5 1 (0.24%) Relational Database
5 1 (0.24%) SQL Server Integration Services
Development Applications
1 25 (5.95%) JIRA
2 9 (2.14%) Git
3 4 (0.95%) Bitbucket
4 3 (0.71%) GitLab
5 1 (0.24%) Browser DevTools
5 1 (0.24%) Jenkins
5 1 (0.24%) JUnit
5 1 (0.24%) SQL Server Management Studio (SSMS)
5 1 (0.24%) Visual Studio
General
1 212 (50.48%) Social Skills
2 27 (6.43%) Analytical Skills
3 25 (5.95%) Documentation Skills
4 21 (5.00%) Legal
4 21 (5.00%) Public Sector
5 19 (4.52%) Finance
5 19 (4.52%) Telecoms
6 18 (4.29%) Organisational Skills
7 17 (4.05%) Advertising
8 12 (2.86%) Retail
9 11 (2.62%) Games
10 10 (2.38%) Manufacturing
11 7 (1.67%) Agriculture
11 7 (1.67%) Electronics
12 5 (1.19%) Inclusion and Diversity
13 4 (0.95%) Law
14 3 (0.71%) Back Office
14 3 (0.71%) Banking
14 3 (0.71%) Marketing
14 3 (0.71%) Presentation Skills
Libraries, Frameworks & Software Standards
1 12 (2.86%) Middleware
2 4 (0.95%) COM
2 4 (0.95%) DCOM
2 4 (0.95%) LDAP
2 4 (0.95%) Node.js
2 4 (0.95%) Web Services
3 3 (0.71%) EDI
3 3 (0.71%) React
4 1 (0.24%) AngularJS
4 1 (0.24%) Apache Camel
4 1 (0.24%) Elastic Stack
4 1 (0.24%) Jakarta EE
4 1 (0.24%) JSON
4 1 (0.24%) Mustache
4 1 (0.24%) REST
4 1 (0.24%) SOAP
4 1 (0.24%) Spring
4 1 (0.24%) Spring Boot
4 1 (0.24%) Terraform
Miscellaneous
1 81 (19.29%) Driving Licence
2 37 (8.81%) Onboarding
3 13 (3.10%) Video Conferencing
4 11 (2.62%) Self-Motivation
5 8 (1.90%) CCTV
5 8 (1.90%) Clustering
6 7 (1.67%) Cyber Security Posture
6 7 (1.67%) Security Posture
7 6 (1.43%) Fat Client
7 6 (1.43%) iPhone
7 6 (1.43%) Thin Client
8 5 (1.19%) Client/Server
8 5 (1.19%) Enterprise Software
8 5 (1.19%) IoT
8 5 (1.19%) PKI
9 4 (0.95%) CMDB
9 4 (0.95%) Data Centre
9 4 (0.95%) Housing Association
9 4 (0.95%) Mobile App
9 4 (0.95%) Smartcard
Operating Systems
1 228 (54.29%) Windows
2 109 (25.95%) Windows Server
3 40 (9.52%) Mac OS
4 28 (6.67%) Windows 10
5 25 (5.95%) Linux
6 11 (2.62%) Android
7 5 (1.19%) Apple iOS
7 5 (1.19%) Ubuntu
7 5 (1.19%) Windows Server 2016
7 5 (1.19%) Windows Server 2019
8 3 (0.71%) Debian
8 3 (0.71%) Robot Operating System
9 1 (0.24%) Windows Server 2012
Processes & Methodologies
1 157 (37.38%) Problem-Solving
2 112 (26.67%) Customer Service
3 88 (20.95%) Cybersecurity
4 75 (17.86%) Infrastructure Engineering
5 67 (15.95%) Continuous Improvement
6 52 (12.38%) ITIL
7 46 (10.95%) Change Management
8 38 (9.05%) Service Delivery
9 36 (8.57%) Mentoring
10 31 (7.38%) Business Continuity
11 30 (7.14%) Collaborative Culture
11 30 (7.14%) Root Cause Analysis
12 27 (6.43%) Disaster Recovery
13 26 (6.19%) Incident Management
14 25 (5.95%) Service Management
15 22 (5.24%) Identity Management
15 22 (5.24%) ITSM
16 21 (5.00%) Workflow
17 20 (4.76%) Remote Monitoring and Management
18 19 (4.52%) Customer Experience
Programming Languages
1 45 (10.71%) PowerShell
2 44 (10.48%) SQL
3 15 (3.57%) R
4 4 (0.95%) PL/SQL
4 4 (0.95%) Python
5 3 (0.71%) Bash
6 2 (0.48%) T-SQL
7 1 (0.24%) Java
Qualifications
1 53 (12.62%) Degree
2 29 (6.90%) Microsoft Certification
3 20 (4.76%) Security Cleared
4 14 (3.33%) CCNA
4 14 (3.33%) Cisco Certification
5 10 (2.38%) SC Cleared
6 8 (1.90%) Azure Certification
7 7 (1.67%) Computer Science Degree
7 7 (1.67%) HNC
7 7 (1.67%) HND
7 7 (1.67%) MCSA
8 5 (1.19%) CCNP
8 5 (1.19%) MCSE
8 5 (1.19%) Microsoft Certified Professional
9 3 (0.71%) CTC Cleared
10 2 (0.48%) A+ Certification
10 2 (0.48%) City & Guilds
10 2 (0.48%) DBS Check
11 1 (0.24%) AWS Certification
11 1 (0.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 33 (7.86%) Cyber Essentials
2 24 (5.71%) SLA
3 15 (3.57%) ISO/IEC 27001
4 6 (1.43%) GDPR
5 5 (1.19%) ISO 9001
6 4 (0.95%) QA
7 1 (0.24%) DICOM
7 1 (0.24%) Disclosure Scotland
7 1 (0.24%) HL7
7 1 (0.24%) PCI DSS
System Software
1 169 (40.24%) Active Directory
2 64 (15.24%) Hyper-V
3 47 (11.19%) VMware Infrastructure
4 14 (3.33%) Virtual Machines
5 5 (1.19%) Docker
6 3 (0.71%) Terminal Services
7 2 (0.48%) Virtual Desktop
7 2 (0.48%) vSphere
8 1 (0.24%) BitLocker
Systems Management
1 109 (25.95%) Microsoft Intune
2 13 (3.10%) Systems Management Server (SMS)
3 7 (1.67%) Failover Clustering
4 4 (0.95%) Jamf Pro
5 3 (0.71%) Autotask
5 3 (0.71%) Norton AntiVirus
6 2 (0.48%) Ansible
6 2 (0.48%) Kubernetes
6 2 (0.48%) SCCM
6 2 (0.48%) Single Sign-On
7 1 (0.24%) AirWatch
7 1 (0.24%) Grafana
7 1 (0.24%) Nessus
7 1 (0.24%) Prometheus
Vendors
1 254 (60.48%) Microsoft
2 54 (12.86%) VMware
3 27 (6.43%) Veeam
4 24 (5.71%) Cisco
5 23 (5.48%) Apple
6 22 (5.24%) Google
7 15 (3.57%) CrowdStrike
8 14 (3.33%) Ubiquiti
9 13 (3.10%) Meraki
10 10 (2.38%) Acronis
10 10 (2.38%) ServiceNow
11 9 (2.14%) WatchGuard
12 7 (1.67%) Citrix
12 7 (1.67%) Datto
13 6 (1.43%) Synology
14 5 (1.19%) Dell
14 5 (1.19%) Draytek
14 5 (1.19%) HP
14 5 (1.19%) Mitel
14 5 (1.19%) Sophos