Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 16 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Jan 2026
Same period 2025 Same period 2024
Rank 103 182 143
Rank change year-on-year +79 -39 +66
Permanent jobs requiring a Support Engineer 386 306 524
As % of all permanent jobs with remote/hybrid work options 2.52% 1.86% 2.41%
As % of the Job Titles category 2.69% 1.94% 2.51%
Number of salaries quoted 285 244 476
10th Percentile £26,875 £29,000 £25,000
25th Percentile £31,000 £31,250 £30,000
Median annual salary (50th Percentile) £40,000 £36,000 £37,500
Median % change year-on-year +11.11% -4.00% +7.14%
75th Percentile £46,000 £50,000 £57,500
90th Percentile £61,250 £59,250 £72,433
UK median annual salary £35,000 £36,000 £35,000
% change year-on-year -2.78% +2.86% +6.06%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,333 15,762 20,853
% of permanent jobs with a recognized job title 93.71% 96.05% 95.90%
Number of salaries quoted 9,355 9,486 17,072
10th Percentile £30,000 £35,375 £35,500
25th Percentile £42,500 £46,250 £45,000
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £78,750 £80,000 £78,563
90th Percentile £97,500 £98,750 £96,539
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 16 January 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 16 January 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 183 (47.41%) Windows
2 156 (40.41%) Microsoft 365
3 136 (35.23%) Microsoft
4 133 (34.46%) Azure
4 133 (34.46%) Customer Service
5 110 (28.50%) Problem-Solving
6 96 (24.87%) ITIL
7 95 (24.61%) Cybersecurity
8 94 (24.35%) Degree
9 93 (24.09%) Active Directory
10 80 (20.73%) Windows Server
11 73 (18.91%) Windows 10
12 70 (18.13%) Continuous Improvement
13 69 (17.88%) Entra ID
14 64 (16.58%) Microsoft Office
14 64 (16.58%) SLA
15 63 (16.32%) Security Cleared
16 61 (15.80%) SQL
17 54 (13.99%) Customer Experience
17 54 (13.99%) Microsoft Intune
18 53 (13.73%) Mentoring
18 53 (13.73%) SC Cleared
19 48 (12.44%) Analytics
20 47 (12.18%) AWS
20 47 (12.18%) SQL Server
21 46 (11.92%) Ticket Management
22 45 (11.66%) Cisco
23 44 (11.40%) CTC Cleared
23 44 (11.40%) Customer Acquisition
23 44 (11.40%) Patch Management

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 37 (9.59%) SharePoint
2 35 (9.07%) Microsoft Exchange
3 6 (1.55%) IIS
3 6 (1.55%) Tomcat
3 6 (1.55%) WebSphere
3 6 (1.55%) WebSphere Application Server
4 4 (1.04%) Anypoint
4 4 (1.04%) Oracle Workflow
5 1 (0.26%) CMS
5 1 (0.26%) Exchange Server 2007
5 1 (0.26%) Exchange Server 2010
5 1 (0.26%) Exchange Server 2013
Applications
1 64 (16.58%) Microsoft Office
2 3 (0.78%) Microsoft Excel
2 3 (0.78%) Microsoft PowerPoint
3 1 (0.26%) EngageOne
Business Applications
1 9 (2.33%) Dynamics NAV
2 4 (1.04%) Markit EDM
2 4 (1.04%) NEC Housing
2 4 (1.04%) Shopify
3 2 (0.52%) NetSuite
3 2 (0.52%) Oracle EBS
4 1 (0.26%) TIBCO iProcess
Cloud Services
1 156 (40.41%) Microsoft 365
2 133 (34.46%) Azure
3 69 (17.88%) Entra ID
4 47 (12.18%) AWS
5 28 (7.25%) SaaS
6 17 (4.40%) Google Workspace
7 13 (3.37%) OneDrive
8 9 (2.33%) GCP
8 9 (2.33%) IaaS
9 8 (2.07%) AWS CloudFormation
9 8 (2.07%) Azure Sentinel
9 8 (2.07%) Power Automate
10 7 (1.81%) Amazon S3
11 6 (1.55%) Amazon EC2
11 6 (1.55%) Amazon ECR
11 6 (1.55%) Amazon EKS
11 6 (1.55%) AWS Lambda
11 6 (1.55%) Route 53
11 6 (1.55%) Serverless
11 6 (1.55%) Virtual Private Cloud
Communications & Networking
1 43 (11.14%) Firewall
1 43 (11.14%) VPN
2 38 (9.84%) DNS
3 33 (8.55%) DHCP
4 30 (7.77%) Wi-Fi
5 25 (6.48%) TCP/IP
6 23 (5.96%) VLAN
7 22 (5.70%) LAN
8 18 (4.66%) WAN
9 15 (3.89%) VoIP
10 8 (2.07%) SSL
11 7 (1.81%) IP Telephony
12 6 (1.55%) Modbus
12 6 (1.55%) SAN
12 6 (1.55%) Wireless
13 5 (1.30%) Internet
13 5 (1.30%) Remote Desktop
14 4 (1.04%) DMZ
14 4 (1.04%) IPsec
14 4 (1.04%) STUN
Database & Business Intelligence
1 47 (12.18%) SQL Server
2 14 (3.63%) MySQL
3 11 (2.85%) PostgreSQL
4 9 (2.33%) Azure SQL Database
5 6 (1.55%) Amazon RDS
5 6 (1.55%) DB2
5 6 (1.55%) MariaDB
5 6 (1.55%) SQL Server Reporting Services
6 5 (1.30%) Relational Database
7 4 (1.04%) BusinessObjects
7 4 (1.04%) Data Warehouse
7 4 (1.04%) MS Access
7 4 (1.04%) SAP Data Services
8 3 (0.78%) Oracle Database
9 2 (0.52%) NoSQL
10 1 (0.26%) Elasticsearch
10 1 (0.26%) Power BI
Development Applications
1 4 (1.04%) Toad
2 3 (0.78%) JIRA
3 2 (0.52%) GitLab
3 2 (0.52%) Jenkins
4 1 (0.26%) Git
4 1 (0.26%) Visual Studio
General
1 165 (42.75%) Social Skills
2 44 (11.40%) Back Office
3 32 (8.29%) Finance
4 21 (5.44%) Organisational Skills
5 17 (4.40%) Analytical Skills
6 12 (3.11%) Automotive
7 11 (2.85%) Inclusion and Diversity
8 9 (2.33%) Documentation Skills
8 9 (2.33%) Telecoms
9 8 (2.07%) Public Sector
10 7 (1.81%) Banking
11 6 (1.55%) Legal
12 5 (1.30%) Law
12 5 (1.30%) Manufacturing
13 4 (1.04%) Local Government
14 3 (0.78%) French Language
15 2 (0.52%) Marketing
16 1 (0.26%) Financial Institution
16 1 (0.26%) German Language
Libraries, Frameworks & Software Standards
1 17 (4.40%) CSS
2 6 (1.55%) .NET
2 6 (1.55%) JSON
2 6 (1.55%) LAPP Stack
2 6 (1.55%) LDAP
2 6 (1.55%) WebSphere MQ
3 5 (1.30%) .NET Framework
3 5 (1.30%) Entity Framework
3 5 (1.30%) RESTful
3 5 (1.30%) WinForms
4 4 (1.04%) FreeSWITCH
4 4 (1.04%) REST
4 4 (1.04%) SOAP
4 4 (1.04%) Web Services
4 4 (1.04%) XML
5 3 (0.78%) Elastic Stack
5 3 (0.78%) LAMP
6 2 (0.52%) React
7 1 (0.26%) .NET Core
7 1 (0.26%) Node.js
Miscellaneous
1 47 (12.18%) Driving Licence
2 39 (10.10%) Self-Motivation
3 14 (3.63%) Onboarding
4 13 (3.37%) CCTV
5 7 (1.81%) Client/Server
5 7 (1.81%) Linux Command Line
5 7 (1.81%) Renewable Energy
6 5 (1.30%) Cyber Security Posture
7 4 (1.04%) Cloud Native
7 4 (1.04%) Data Centre
7 4 (1.04%) Hybrid Cloud
7 4 (1.04%) Low-Code
8 3 (0.78%) Legacy Systems
8 3 (0.78%) Life Science
8 3 (0.78%) Solar Energy
9 2 (0.52%) BYOD
9 2 (0.52%) CMDB
9 2 (0.52%) iPhone
9 2 (0.52%) Public Cloud
9 2 (0.52%) Reinsurance
Operating Systems
1 183 (47.41%) Windows
2 80 (20.73%) Windows Server
3 73 (18.91%) Windows 10
4 42 (10.88%) Linux
5 22 (5.70%) Unix
6 14 (3.63%) Mac OS
6 14 (3.63%) Windows Server 2012
7 12 (3.11%) Windows Server 2016
8 11 (2.85%) Red Hat Enterprise Linux
9 9 (2.33%) Apple iOS
9 9 (2.33%) Debian
9 9 (2.33%) Windows Server 2019
10 5 (1.30%) Android
10 5 (1.30%) Solaris
11 3 (0.78%) CentOS
11 3 (0.78%) Mac OS X
11 3 (0.78%) Rocky
11 3 (0.78%) Ubuntu
11 3 (0.78%) VMS
12 1 (0.26%) Windows Server 2008
Processes & Methodologies
1 133 (34.46%) Customer Service
2 110 (28.50%) Problem-Solving
3 96 (24.87%) ITIL
4 95 (24.61%) Cybersecurity
5 70 (18.13%) Continuous Improvement
6 54 (13.99%) Customer Experience
7 53 (13.73%) Mentoring
8 48 (12.44%) Analytics
9 46 (11.92%) Ticket Management
10 44 (11.40%) Customer Acquisition
10 44 (11.40%) Patch Management
10 44 (11.40%) Software Deployment
11 39 (10.10%) DevOps
12 33 (8.55%) Root Cause Analysis
13 30 (7.77%) Infrastructure Engineering
14 28 (7.25%) Coaching
15 26 (6.74%) Service Delivery
16 24 (6.22%) People Management
17 20 (5.18%) Agile
17 20 (5.18%) Change Management
Programming Languages
1 61 (15.80%) SQL
2 30 (7.77%) PowerShell
3 23 (5.96%) Python
4 11 (2.85%) C#
4 11 (2.85%) Shell Script
5 9 (2.33%) Bash
6 6 (1.55%) PHP
6 6 (1.55%) T-SQL
7 5 (1.30%) Java
7 5 (1.30%) Korn
8 4 (1.04%) Bicep
8 4 (1.04%) JavaScript
8 4 (1.04%) VB
9 2 (0.52%) Google Apps Script
10 1 (0.26%) Go
10 1 (0.26%) TypeScript
10 1 (0.26%) VB.NET
Qualifications
1 94 (24.35%) Degree
2 63 (16.32%) Security Cleared
3 53 (13.73%) SC Cleared
4 44 (11.40%) CTC Cleared
5 31 (8.03%) Microsoft Certification
6 14 (3.63%) MCP
7 13 (3.37%) MCSA
8 11 (2.85%) CCNA
8 11 (2.85%) Cisco Certification
8 11 (2.85%) DBS Check
8 11 (2.85%) MCSE
9 10 (2.59%) Computer Science Degree
10 8 (2.07%) ITIL Certification
10 8 (2.07%) Network+ Certification
11 7 (1.81%) CCNP
12 6 (1.55%) AWS Certification
12 6 (1.55%) Azure Certification
13 3 (0.78%) BPSS Clearance
13 3 (0.78%) HNC
14 2 (0.52%) HND
Quality Assurance & Compliance
1 64 (16.58%) SLA
2 19 (4.92%) Cyber Essentials
3 14 (3.63%) ISO/IEC 27001
4 9 (2.33%) GDPR
5 6 (1.55%) QA
6 4 (1.04%) ISO 9001
7 2 (0.52%) PCI DSS
System Software
1 93 (24.09%) Active Directory
2 31 (8.03%) Hyper-V
3 18 (4.66%) VMware Infrastructure
4 14 (3.63%) Docker
5 5 (1.30%) Virtual Machines
6 4 (1.04%) Kamailio
7 3 (0.78%) Virtual Servers
8 2 (0.52%) BitLocker
8 2 (0.52%) Microsoft Virtual Server
8 2 (0.52%) vSphere
8 2 (0.52%) XenApp
Systems Management
1 54 (13.99%) Microsoft Intune
2 15 (3.89%) Terraform
3 14 (3.63%) Ansible
4 13 (3.37%) Kubernetes
5 8 (2.07%) Active Directory Federation Services
6 4 (1.04%) Autotask
6 4 (1.04%) Jamf Pro
6 4 (1.04%) SCOM
7 3 (0.78%) Nagios
8 2 (0.52%) Grafana
8 2 (0.52%) Prometheus
8 2 (0.52%) Single Sign-On
9 1 (0.26%) Docker Swarm
Vendors
1 136 (35.23%) Microsoft
2 45 (11.66%) Cisco
3 32 (8.29%) VMware
4 25 (6.48%) Google
5 14 (3.63%) IBM
6 13 (3.37%) Oracle
7 8 (2.07%) Dell
7 8 (2.07%) Salesforce
7 8 (2.07%) SAP
8 7 (1.81%) Draytek
8 7 (1.81%) Mitel
8 7 (1.81%) Red Hat
8 7 (1.81%) WatchGuard
9 6 (1.55%) IFS
9 6 (1.55%) Sage
9 6 (1.55%) Veeam
10 5 (1.30%) NetApp
10 5 (1.30%) TIBCO
10 5 (1.30%) Xamarin
10 5 (1.30%) Zoho