Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 2 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Jun 2026
Same period 2025 Same period 2024
Rank 106 172 169
Rank change year-on-year +66 -3 +35
Permanent jobs requiring a Support Engineer 452 310 617
As % of all permanent jobs with remote/hybrid work options 2.36% 2.08% 1.84%
As % of the Job Titles category 2.51% 2.26% 1.92%
Number of salaries quoted 356 263 562
10th Percentile £27,000 £27,800 £25,775
25th Percentile £30,000 £31,250 £30,000
Median annual salary (50th Percentile) £36,000 £41,500 £35,750
Median % change year-on-year -13.25% +16.08% +2.14%
75th Percentile £43,750 £53,750 £46,438
90th Percentile £56,875 £58,000 £53,750
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -2.99%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 18,002 13,703 32,207
% of permanent jobs with a recognized job title 94.13% 92.02% 96.11%
Number of salaries quoted 13,246 8,461 25,466
10th Percentile £35,000 £30,500 £33,250
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £55,536
Median % change year-on-year - +8.04% -11.14%
75th Percentile £80,000 £78,750 £75,000
90th Percentile £100,000 £102,500 £93,750
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 2 June 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 2 June 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 239 (52.88%) Microsoft 365
2 236 (52.21%) Microsoft
3 222 (49.12%) Windows
4 181 (40.04%) Azure
5 172 (38.05%) Problem-Solving
6 161 (35.62%) Active Directory
7 158 (34.96%) Customer Service
8 155 (34.29%) Entra ID
9 121 (26.77%) ITIL
10 101 (22.35%) Windows Server
11 97 (21.46%) Cybersecurity
12 95 (21.02%) Degree
12 95 (21.02%) Microsoft Intune
13 94 (20.80%) Continuous Improvement
14 92 (20.35%) Microsoft Office
15 87 (19.25%) Windows 10
16 83 (18.36%) Microsoft Exchange
17 81 (17.92%) Firewall
18 80 (17.70%) SLA
19 69 (15.27%) Cisco
20 68 (15.04%) SharePoint
21 67 (14.82%) Security Cleared
22 66 (14.60%) DNS
23 62 (13.72%) SC Cleared
24 59 (13.05%) Customer Experience
24 59 (13.05%) DHCP
24 59 (13.05%) Ticket Management
25 58 (12.83%) Analytics
26 57 (12.61%) SQL
27 54 (11.95%) Software Deployment

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 83 (18.36%) Microsoft Exchange
2 68 (15.04%) SharePoint
3 9 (1.99%) Exchange Server 2007
3 9 (1.99%) Exchange Server 2010
3 9 (1.99%) Exchange Server 2013
4 6 (1.33%) Confluence
5 5 (1.11%) IIS
6 1 (0.22%) CMS
6 1 (0.22%) JBoss
6 1 (0.22%) OpenStack
6 1 (0.22%) Red Hat Fuse
Applications
1 92 (20.35%) Microsoft Office
2 3 (0.66%) Microsoft Excel
2 3 (0.66%) Microsoft PowerPoint
3 1 (0.22%) EngageOne
Business Applications
1 3 (0.66%) Dynamics NAV
1 3 (0.66%) Markit EDM
1 3 (0.66%) Oracle EBS
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) iTrent
2 1 (0.22%) Sage X3
2 1 (0.22%) TIBCO iProcess
Cloud Services
1 239 (52.88%) Microsoft 365
2 181 (40.04%) Azure
3 155 (34.29%) Entra ID
4 50 (11.06%) SaaS
5 29 (6.42%) AWS
5 29 (6.42%) Google Workspace
6 19 (4.20%) Mimecast
7 16 (3.54%) OneDrive
8 12 (2.65%) Power Platform
9 8 (1.77%) Azure Sentinel
10 7 (1.55%) IaaS
11 5 (1.11%) Intacct
11 5 (1.11%) Power Automate
11 5 (1.11%) Serverless
12 4 (0.88%) Amazon S3
13 3 (0.66%) Amazon CloudWatch
13 3 (0.66%) Azure Data Factory
13 3 (0.66%) Dynamics 365
13 3 (0.66%) Slack
13 3 (0.66%) Virtual Private Cloud
Communications & Networking
1 81 (17.92%) Firewall
2 66 (14.60%) DNS
3 59 (13.05%) DHCP
4 54 (11.95%) Wi-Fi
5 48 (10.62%) VPN
6 46 (10.18%) VoIP
7 39 (8.63%) TCP/IP
8 36 (7.96%) LAN
9 33 (7.30%) WAN
10 22 (4.87%) VLAN
11 15 (3.32%) Wireless
12 8 (1.77%) Unified Communications
13 5 (1.11%) DMZ
13 5 (1.11%) Reverse Proxy
13 5 (1.11%) STUN
14 3 (0.66%) NAS
14 3 (0.66%) Network Security
15 1 (0.22%) Internet
15 1 (0.22%) Intranet
15 1 (0.22%) IPsec
Database & Business Intelligence
1 26 (5.75%) SQL Server
2 11 (2.43%) Azure SQL Database
3 10 (2.21%) MySQL
4 6 (1.33%) Power BI
5 4 (0.88%) Amazon RDS
6 3 (0.66%) Data Warehouse
6 3 (0.66%) PostgreSQL
7 1 (0.22%) Crystal Reports
7 1 (0.22%) Relational Database
7 1 (0.22%) SQL Server Integration Services
Development Applications
1 27 (5.97%) JIRA
2 7 (1.55%) SQL Server Management Studio (SSMS)
3 4 (0.88%) Browser DevTools
4 3 (0.66%) Git
5 2 (0.44%) Postman
6 1 (0.22%) Jenkins
6 1 (0.22%) JUnit
6 1 (0.22%) Visual Studio
General
1 212 (46.90%) Social Skills
2 48 (10.62%) Back Office
3 32 (7.08%) Finance
4 31 (6.86%) Organisational Skills
5 23 (5.09%) Legal
6 22 (4.87%) Analytical Skills
6 22 (4.87%) Manufacturing
7 20 (4.42%) Telecoms
8 15 (3.32%) Documentation Skills
9 12 (2.65%) Electronics
10 10 (2.21%) Inclusion and Diversity
10 10 (2.21%) Public Sector
11 9 (1.99%) Advertising
12 8 (1.77%) Law
12 8 (1.77%) Retail
13 6 (1.33%) Agriculture
14 4 (0.88%) Financial Institution
15 3 (0.66%) French Language
16 2 (0.44%) Banking
16 2 (0.44%) Marketing
Libraries, Frameworks & Software Standards
1 13 (2.88%) CSS
2 10 (2.21%) .NET
3 8 (1.77%) HTML
4 7 (1.55%) JSON
5 5 (1.11%) FreeSWITCH
6 4 (0.88%) AngularJS
7 3 (0.66%) HTML5
7 3 (0.66%) jQuery
8 2 (0.44%) .NET Core
9 1 (0.22%) Apache Camel
9 1 (0.22%) Elastic Stack
9 1 (0.22%) J2EE
9 1 (0.22%) Mustache
9 1 (0.22%) Node.js
9 1 (0.22%) Oracle GoldenGate
9 1 (0.22%) REST
9 1 (0.22%) SOAP
9 1 (0.22%) Spring
9 1 (0.22%) Spring Boot
9 1 (0.22%) Web Services
Miscellaneous
1 48 (10.62%) Driving Licence
2 25 (5.53%) Self-Motivation
3 18 (3.98%) Onboarding
4 11 (2.43%) Client/Server
5 5 (1.11%) CMDB
5 5 (1.11%) Raspberry Pi
6 4 (0.88%) CCTV
6 4 (0.88%) Clustering
6 4 (0.88%) Data Centre
6 4 (0.88%) Management Information System
6 4 (0.88%) Mobile App
6 4 (0.88%) Reinsurance
6 4 (0.88%) Social Media
7 3 (0.66%) Cloud Native
7 3 (0.66%) Greenfield Project
7 3 (0.66%) Housing Association
7 3 (0.66%) Legacy Systems
7 3 (0.66%) PKI
7 3 (0.66%) Renewable Energy
7 3 (0.66%) Video Conferencing
Operating Systems
1 222 (49.12%) Windows
2 101 (22.35%) Windows Server
3 87 (19.25%) Windows 10
4 33 (7.30%) Mac OS
5 32 (7.08%) Linux
6 26 (5.75%) Windows Server 2016
7 22 (4.87%) Windows Server 2012
8 16 (3.54%) Windows Server 2019
9 10 (2.21%) Windows Server 2008
10 8 (1.77%) Ubuntu
11 5 (1.11%) Debian
12 4 (0.88%) Android
12 4 (0.88%) Apple iOS
13 3 (0.66%) CentOS
13 3 (0.66%) SUSE
14 2 (0.44%) Mac OS X
14 2 (0.44%) Unix
14 2 (0.44%) VMS
15 1 (0.22%) Windows 7
Processes & Methodologies
1 172 (38.05%) Problem-Solving
2 158 (34.96%) Customer Service
3 121 (26.77%) ITIL
4 97 (21.46%) Cybersecurity
5 94 (20.80%) Continuous Improvement
6 59 (13.05%) Customer Experience
6 59 (13.05%) Ticket Management
7 58 (12.83%) Analytics
8 54 (11.95%) Software Deployment
9 50 (11.06%) Patch Management
10 48 (10.62%) Customer Acquisition
11 40 (8.85%) Change Management
12 39 (8.63%) Infrastructure Engineering
13 29 (6.42%) Service Delivery
14 27 (5.97%) Incident Management
15 24 (5.31%) Collaborative Working
15 24 (5.31%) Identity Management
15 24 (5.31%) Root Cause Analysis
16 20 (4.42%) DevOps
17 19 (4.20%) Workflow
Programming Languages
1 57 (12.61%) SQL
2 40 (8.85%) PowerShell
3 17 (3.76%) Python
4 15 (3.32%) R
5 12 (2.65%) JavaScript
6 10 (2.21%) Bash
7 7 (1.55%) C#
8 3 (0.66%) Google Apps Script
8 3 (0.66%) Java
9 2 (0.44%) Kusto Query Language
9 2 (0.44%) PHP
10 1 (0.22%) Bicep
10 1 (0.22%) Korn
10 1 (0.22%) Shell Script
10 1 (0.22%) T-SQL
Qualifications
1 95 (21.02%) Degree
2 67 (14.82%) Security Cleared
3 62 (13.72%) SC Cleared
4 48 (10.62%) CTC Cleared
5 24 (5.31%) Microsoft Certification
6 22 (4.87%) DBS Check
7 16 (3.54%) Azure Certification
8 10 (2.21%) Network+ Certification
9 6 (1.33%) CCNA
9 6 (1.33%) Cisco Certification
10 5 (1.11%) HNC
10 5 (1.11%) HND
10 5 (1.11%) ITIL Certification
11 2 (0.44%) A+ Certification
11 2 (0.44%) DV Cleared
11 2 (0.44%) MCSA
12 1 (0.22%) ACSP
12 1 (0.22%) CompTIA Security+
Quality Assurance & Compliance
1 80 (17.70%) SLA
2 26 (5.75%) Cyber Essentials
3 20 (4.42%) ISO/IEC 27001
4 12 (2.65%) QA
5 7 (1.55%) GDPR
6 4 (0.88%) Cyber Essentials PLUS
7 3 (0.66%) Data Quality
7 3 (0.66%) PCI DSS
8 2 (0.44%) Accessibility
9 1 (0.22%) ISO 22301
System Software
1 161 (35.62%) Active Directory
2 47 (10.40%) Hyper-V
3 18 (3.98%) VMware Infrastructure
4 6 (1.33%) Virtual Desktop
4 6 (1.33%) Virtual Machines
5 5 (1.11%) Docker
5 5 (1.11%) Terminal Services
5 5 (1.11%) vSphere
6 3 (0.66%) BitLocker
6 3 (0.66%) Microsoft Virtual Server
6 3 (0.66%) Virtual Servers
7 1 (0.22%) Oracle RAC
Systems Management
1 95 (21.02%) Microsoft Intune
2 13 (2.88%) Active Directory Federation Services
3 9 (1.99%) SCCM
4 7 (1.55%) Jamf Pro
5 5 (1.11%) Terraform
6 4 (0.88%) Single Sign-On
7 3 (0.66%) Ansible
7 3 (0.66%) Failover Clustering
8 2 (0.44%) Kubernetes
8 2 (0.44%) Norton AntiVirus
9 1 (0.22%) Grafana
9 1 (0.22%) Oracle Enterprise Manager
9 1 (0.22%) Oracle RMAN
9 1 (0.22%) Prometheus
Vendors
1 236 (52.21%) Microsoft
2 69 (15.27%) Cisco
3 28 (6.19%) Google
3 28 (6.19%) VMware
4 17 (3.76%) Meraki
5 15 (3.32%) CrowdStrike
5 15 (3.32%) Veeam
6 14 (3.10%) Ubiquiti
7 11 (2.43%) HP
8 10 (2.21%) Dell
8 10 (2.21%) ServiceNow
9 9 (1.99%) Apple
10 6 (1.33%) Freshdesk
10 6 (1.33%) Sage
10 6 (1.33%) Sophos
11 5 (1.11%) Siemens
11 5 (1.11%) Synology
12 4 (0.88%) Oracle
12 4 (0.88%) Salesforce
12 4 (0.88%) SonicWALL