Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 27 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Jul 2026
Same period 2025 Same period 2024
Rank 133 178 201
Rank change year-on-year +45 +23 -3
Permanent jobs requiring a Support Engineer 462 299 433
As % of all permanent jobs with remote/hybrid work options 2.11% 1.81% 1.60%
As % of the Job Titles category 2.25% 1.97% 1.66%
Number of salaries quoted 406 255 393
10th Percentile £27,000 £28,000 £26,500
25th Percentile £30,000 £31,250 £31,250
Median annual salary (50th Percentile) £36,000 £40,000 £37,500
Median % change year-on-year -10.00% +6.67% +7.14%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £58,125 £58,000 £51,250
UK median annual salary £35,000 £37,500 £34,000
% change year-on-year -6.67% +10.29% -

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 20,553 15,207 26,075
% of permanent jobs with a recognized job title 94.08% 92.12% 96.16%
Number of salaries quoted 14,860 9,444 19,581
10th Percentile £35,000 £29,750 £34,500
25th Percentile £45,000 £40,750 £42,500
Median annual salary (50th Percentile) £60,000 £57,500 £57,500
Median % change year-on-year +4.35% - -8.00%
75th Percentile £80,000 £77,500 £75,750
90th Percentile £100,000 £100,000 £95,000
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 27 July 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 27 July 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 270 (58.44%) Microsoft
2 236 (51.08%) Microsoft 365
3 228 (49.35%) Windows
4 196 (42.42%) Azure
5 191 (41.34%) Active Directory
6 173 (37.45%) Problem-Solving
7 154 (33.33%) Entra ID
8 122 (26.41%) Customer Service
9 115 (24.89%) Windows Server
10 113 (24.46%) Microsoft Intune
11 105 (22.73%) Microsoft Exchange
12 100 (21.65%) Firewall
13 94 (20.35%) SharePoint
14 91 (19.70%) DNS
15 80 (17.32%) ITIL
16 79 (17.10%) DHCP
17 72 (15.58%) Cybersecurity
18 65 (14.07%) Infrastructure Engineering
19 62 (13.42%) SQL
19 62 (13.42%) TCP/IP
20 61 (13.20%) Continuous Improvement
21 60 (12.99%) Hyper-V
22 59 (12.77%) VPN
23 57 (12.34%) Wi-Fi
24 56 (12.12%) Change Management
24 56 (12.12%) Degree
25 55 (11.90%) SaaS
26 50 (10.82%) PowerShell
27 49 (10.61%) VoIP
28 46 (9.96%) VMware

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 105 (22.73%) Microsoft Exchange
2 94 (20.35%) SharePoint
3 25 (5.41%) IIS
4 7 (1.52%) Exchange Server 2007
4 7 (1.52%) Exchange Server 2010
4 7 (1.52%) Exchange Server 2013
5 6 (1.30%) Confluence
6 1 (0.22%) JBoss
6 1 (0.22%) OpenStack
6 1 (0.22%) Red Hat Fuse
Applications
1 45 (9.74%) Microsoft Office
Business Applications
1 3 (0.65%) Remedy ITSM
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) iTrent
2 1 (0.22%) Sage X3
Cloud Services
1 236 (51.08%) Microsoft 365
2 196 (42.42%) Azure
3 154 (33.33%) Entra ID
4 55 (11.90%) SaaS
5 40 (8.66%) AWS
6 25 (5.41%) Google Workspace
7 21 (4.55%) Mimecast
8 20 (4.33%) OneDrive
9 13 (2.81%) Power Platform
10 8 (1.73%) Power Automate
11 6 (1.30%) Cloudflare
11 6 (1.30%) IaaS
12 4 (0.87%) Cloud Computing
13 3 (0.65%) Intacct
13 3 (0.65%) Microsoft Copilot
13 3 (0.65%) Serverless
14 2 (0.43%) Amazon EKS
14 2 (0.43%) Azure Sentinel
14 2 (0.43%) Azure Storage
14 2 (0.43%) Dynamics 365
Communications & Networking
1 100 (21.65%) Firewall
2 91 (19.70%) DNS
3 79 (17.10%) DHCP
4 62 (13.42%) TCP/IP
5 59 (12.77%) VPN
6 57 (12.34%) Wi-Fi
7 49 (10.61%) VoIP
8 31 (6.71%) LAN
9 30 (6.49%) WAN
10 22 (4.76%) VLAN
11 18 (3.90%) Wireless
12 10 (2.16%) Network Security
12 10 (2.16%) Unified Communications
13 5 (1.08%) Cisco IOS
14 4 (0.87%) DMZ
14 4 (0.87%) Remote Desktop
14 4 (0.87%) Reverse Proxy
14 4 (0.87%) STUN
15 3 (0.65%) Internet
15 3 (0.65%) NAS
Database & Business Intelligence
1 30 (6.49%) SQL Server
2 11 (2.38%) Azure SQL Database
3 10 (2.16%) MySQL
4 5 (1.08%) Amazon RDS
4 5 (1.08%) Power BI
5 2 (0.43%) PostgreSQL
6 1 (0.22%) Crystal Reports
6 1 (0.22%) Electronic Patient Records
6 1 (0.22%) Relational Database
6 1 (0.22%) SQL Server Integration Services
Development Applications
1 30 (6.49%) JIRA
2 6 (1.30%) SQL Server Management Studio (SSMS)
3 4 (0.87%) Browser DevTools
4 2 (0.43%) Git
4 2 (0.43%) Postman
5 1 (0.22%) Jenkins
5 1 (0.22%) JUnit
5 1 (0.22%) Visual Studio
General
1 211 (45.67%) Social Skills
2 30 (6.49%) Finance
3 28 (6.06%) Analytical Skills
3 28 (6.06%) Organisational Skills
4 26 (5.63%) Documentation Skills
4 26 (5.63%) Legal
5 20 (4.33%) Telecoms
6 19 (4.11%) Manufacturing
7 18 (3.90%) Advertising
8 16 (3.46%) Retail
9 15 (3.25%) Public Sector
10 12 (2.60%) Electronics
11 11 (2.38%) Law
12 8 (1.73%) Inclusion and Diversity
13 7 (1.52%) Agriculture
13 7 (1.52%) Games
14 4 (0.87%) Financial Institution
15 3 (0.65%) Back Office
15 3 (0.65%) Banking
16 2 (0.43%) Marketing
Libraries, Frameworks & Software Standards
1 12 (2.60%) Middleware
2 9 (1.95%) .NET
3 8 (1.73%) CSS
3 8 (1.73%) HTML
4 5 (1.08%) JSON
5 4 (0.87%) AngularJS
5 4 (0.87%) COM
5 4 (0.87%) DCOM
5 4 (0.87%) FreeSWITCH
5 4 (0.87%) LDAP
5 4 (0.87%) Web Services
6 3 (0.65%) EDI
6 3 (0.65%) HTML5
6 3 (0.65%) jQuery
7 1 (0.22%) Jakarta EE
7 1 (0.22%) Mustache
7 1 (0.22%) Node.js
7 1 (0.22%) REST
7 1 (0.22%) SOAP
7 1 (0.22%) Spring
Miscellaneous
1 61 (13.20%) Driving Licence
2 28 (6.06%) Onboarding
3 27 (5.84%) Self-Motivation
4 11 (2.38%) Client/Server
4 11 (2.38%) Video Conferencing
5 8 (1.73%) Clustering
6 6 (1.30%) Legacy Systems
6 6 (1.30%) PKI
6 6 (1.30%) Security Posture
7 5 (1.08%) Cyber Security Posture
7 5 (1.08%) IoT
7 5 (1.08%) iPhone
7 5 (1.08%) Mobile App
7 5 (1.08%) Raspberry Pi
8 4 (0.87%) Acoustics
8 4 (0.87%) Data Centre
8 4 (0.87%) Housing Association
8 4 (0.87%) Smartcard
8 4 (0.87%) Social Media
9 3 (0.65%) Greenfield Project
Operating Systems
1 228 (49.35%) Windows
2 115 (24.89%) Windows Server
3 44 (9.52%) Mac OS
4 41 (8.87%) Windows 10
5 34 (7.36%) Linux
6 19 (4.11%) Windows Server 2016
7 14 (3.03%) Windows Server 2012
8 13 (2.81%) Android
9 11 (2.38%) Windows Server 2019
10 8 (1.73%) Ubuntu
10 8 (1.73%) Windows Server 2008
11 4 (0.87%) Apple iOS
11 4 (0.87%) Debian
12 3 (0.65%) CentOS
12 3 (0.65%) SUSE
13 2 (0.43%) Mac OS X
14 1 (0.22%) Unix
14 1 (0.22%) VMS
14 1 (0.22%) Windows 7
Processes & Methodologies
1 173 (37.45%) Problem-Solving
2 122 (26.41%) Customer Service
3 80 (17.32%) ITIL
4 72 (15.58%) Cybersecurity
5 65 (14.07%) Infrastructure Engineering
6 61 (13.20%) Continuous Improvement
7 56 (12.12%) Change Management
8 32 (6.93%) Incident Management
9 30 (6.49%) Service Delivery
10 29 (6.28%) Identity Management
11 28 (6.06%) Collaborative Culture
12 27 (5.84%) Workflow
13 25 (5.41%) Service Management
14 24 (5.19%) Business Continuity
14 24 (5.19%) Mentoring
14 24 (5.19%) Remote Monitoring and Management
15 23 (4.98%) ITSM
16 22 (4.76%) Disaster Recovery
16 22 (4.76%) High Availability
16 22 (4.76%) Root Cause Analysis
Programming Languages
1 62 (13.42%) SQL
2 50 (10.82%) PowerShell
3 20 (4.33%) R
4 12 (2.60%) Python
5 11 (2.38%) JavaScript
6 8 (1.73%) Bash
7 6 (1.30%) C#
8 2 (0.43%) Java
8 2 (0.43%) PHP
8 2 (0.43%) T-SQL
9 1 (0.22%) Bicep
9 1 (0.22%) Google Apps Script
9 1 (0.22%) Korn
9 1 (0.22%) Kusto Query Language
9 1 (0.22%) Shell Script
Qualifications
1 56 (12.12%) Degree
2 29 (6.28%) Microsoft Certification
3 22 (4.76%) Security Cleared
4 17 (3.68%) SC Cleared
5 15 (3.25%) Azure Certification
5 15 (3.25%) DBS Check
6 10 (2.16%) CCNA
6 10 (2.16%) Cisco Certification
7 5 (1.08%) HNC
7 5 (1.08%) HND
7 5 (1.08%) ITIL Certification
8 3 (0.65%) A+ Certification
8 3 (0.65%) CTC Cleared
8 3 (0.65%) Network+ Certification
9 2 (0.43%) DV Cleared
9 2 (0.43%) MCSA
10 1 (0.22%) ACSP
10 1 (0.22%) AWS Certification
10 1 (0.22%) CompTIA Security+
10 1 (0.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 37 (8.01%) SLA
2 30 (6.49%) Cyber Essentials
3 21 (4.55%) ISO/IEC 27001
4 7 (1.52%) GDPR
5 5 (1.08%) ISO 9001
6 4 (0.87%) Cyber Essentials PLUS
7 3 (0.65%) Data Quality
7 3 (0.65%) PCI DSS
7 3 (0.65%) QA
8 2 (0.43%) Accessibility
9 1 (0.22%) DICOM
9 1 (0.22%) Disclosure Scotland
9 1 (0.22%) HL7
9 1 (0.22%) ISO 22301
System Software
1 191 (41.34%) Active Directory
2 60 (12.99%) Hyper-V
3 37 (8.01%) VMware Infrastructure
4 13 (2.81%) Virtual Machines
5 5 (1.08%) Terminal Services
5 5 (1.08%) Virtual Desktop
5 5 (1.08%) vSphere
6 3 (0.65%) BitLocker
6 3 (0.65%) Docker
7 1 (0.22%) Oracle RAC
Systems Management
1 113 (24.46%) Microsoft Intune
2 10 (2.16%) SCCM
3 9 (1.95%) Jamf Pro
4 7 (1.52%) Active Directory Federation Services
4 7 (1.52%) Failover Clustering
4 7 (1.52%) Systems Management Server (SMS)
5 3 (0.65%) Autotask
5 3 (0.65%) Norton AntiVirus
5 3 (0.65%) Single Sign-On
5 3 (0.65%) Terraform
6 2 (0.43%) Ansible
6 2 (0.43%) Kubernetes
7 1 (0.22%) Grafana
7 1 (0.22%) Oracle Enterprise Manager
7 1 (0.22%) Oracle RMAN
7 1 (0.22%) Prometheus
Vendors
1 270 (58.44%) Microsoft
2 46 (9.96%) VMware
3 35 (7.58%) Cisco
4 24 (5.19%) Google
5 22 (4.76%) Meraki
6 20 (4.33%) CrowdStrike
6 20 (4.33%) Ubiquiti
6 20 (4.33%) Veeam
7 15 (3.25%) ServiceNow
8 11 (2.38%) Apple
9 9 (1.95%) HP
10 8 (1.73%) Dell
11 6 (1.30%) ConnectWise
11 6 (1.30%) Salesforce
12 5 (1.08%) Freshdesk
12 5 (1.08%) Sophos
12 5 (1.08%) Synology
13 4 (0.87%) Sage
13 4 (0.87%) SonicWALL
14 3 (0.65%) Barracuda Networks