Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 8 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Aug 2026
Same period 2025 Same period 2024
Rank 143 187 199
Rank change year-on-year +44 +12 -12
Permanent jobs requiring a Support Engineer 447 296 403
As % of all permanent jobs with remote/hybrid work options 1.97% 1.80% 1.62%
As % of the Job Titles category 2.10% 1.95% 1.68%
Number of salaries quoted 389 253 367
10th Percentile £27,000 £28,150 £27,000
25th Percentile £30,000 £31,500 £31,250
Median annual salary (50th Percentile) £36,000 £40,500 £37,500
Median % change year-on-year -11.11% +8.00% +4.17%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £57,500 £58,000 £51,250
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +2.94%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,313 15,178 23,979
% of permanent jobs with a recognized job title 94.06% 92.05% 96.29%
Number of salaries quoted 15,299 9,381 17,630
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £42,500
Median annual salary (50th Percentile) £60,000 £57,500 £57,500
Median % change year-on-year +4.35% - -8.00%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £100,000 £96,000
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 8 August 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 8 August 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 264 (59.06%) Microsoft
2 227 (50.78%) Microsoft 365
3 221 (49.44%) Windows
4 183 (40.94%) Active Directory
5 182 (40.72%) Azure
6 163 (36.47%) Problem-Solving
7 150 (33.56%) Entra ID
8 120 (26.85%) Customer Service
9 110 (24.61%) Windows Server
10 107 (23.94%) Microsoft Intune
11 99 (22.15%) Microsoft Exchange
12 96 (21.48%) SharePoint
13 93 (20.81%) Firewall
14 90 (20.13%) DNS
15 77 (17.23%) DHCP
16 73 (16.33%) Cybersecurity
16 73 (16.33%) ITIL
17 62 (13.87%) Infrastructure Engineering
18 61 (13.65%) VPN
19 60 (13.42%) Continuous Improvement
19 60 (13.42%) TCP/IP
20 58 (12.98%) SQL
21 56 (12.53%) Hyper-V
22 55 (12.30%) Degree
22 55 (12.30%) Wi-Fi
23 53 (11.86%) Change Management
24 49 (10.96%) PowerShell
25 48 (10.74%) SaaS
26 47 (10.51%) VMware
27 46 (10.29%) VoIP

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (22.15%) Microsoft Exchange
2 96 (21.48%) SharePoint
3 27 (6.04%) IIS
4 6 (1.34%) Confluence
5 5 (1.12%) Exchange Server 2007
5 5 (1.12%) Exchange Server 2010
5 5 (1.12%) Exchange Server 2013
6 1 (0.22%) JBoss
6 1 (0.22%) OpenStack
6 1 (0.22%) Red Hat Fuse
Applications
1 39 (8.72%) Microsoft Office
Business Applications
1 3 (0.67%) Remedy ITSM
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) iTrent
2 1 (0.22%) Sage X3
Cloud Services
1 227 (50.78%) Microsoft 365
2 182 (40.72%) Azure
3 150 (33.56%) Entra ID
4 48 (10.74%) SaaS
5 36 (8.05%) AWS
6 22 (4.92%) Google Workspace
6 22 (4.92%) OneDrive
7 20 (4.47%) Mimecast
8 12 (2.68%) Power Platform
9 8 (1.79%) Power Automate
10 6 (1.34%) Cloudflare
11 5 (1.12%) IaaS
12 4 (0.89%) Cloud Computing
13 3 (0.67%) Microsoft Copilot
14 2 (0.45%) Amazon EKS
15 1 (0.22%) Amazon ECS
15 1 (0.22%) Azure Logic Apps
15 1 (0.22%) Google Docs
15 1 (0.22%) PowerApps
15 1 (0.22%) Pulumi
Communications & Networking
1 93 (20.81%) Firewall
2 90 (20.13%) DNS
3 77 (17.23%) DHCP
4 61 (13.65%) VPN
5 60 (13.42%) TCP/IP
6 55 (12.30%) Wi-Fi
7 46 (10.29%) VoIP
8 29 (6.49%) LAN
9 28 (6.26%) WAN
10 22 (4.92%) VLAN
11 19 (4.25%) Wireless
12 9 (2.01%) Network Security
12 9 (2.01%) Unified Communications
13 5 (1.12%) Cisco IOS
14 4 (0.89%) Remote Desktop
15 3 (0.67%) Internet
15 3 (0.67%) IPsec
15 3 (0.67%) NAS
15 3 (0.67%) Reverse Proxy
15 3 (0.67%) STUN
Database & Business Intelligence
1 28 (6.26%) SQL Server
2 11 (2.46%) Azure SQL Database
3 9 (2.01%) MySQL
4 5 (1.12%) Amazon RDS
5 4 (0.89%) Power BI
6 1 (0.22%) Crystal Reports
6 1 (0.22%) Electronic Patient Records
6 1 (0.22%) PostgreSQL
6 1 (0.22%) Relational Database
6 1 (0.22%) SQL Server Integration Services
Development Applications
1 28 (6.26%) JIRA
2 4 (0.89%) Browser DevTools
2 4 (0.89%) SQL Server Management Studio (SSMS)
3 2 (0.45%) Git
3 2 (0.45%) Postman
4 1 (0.22%) Jenkins
4 1 (0.22%) JUnit
4 1 (0.22%) Visual Studio
General
1 202 (45.19%) Social Skills
2 27 (6.04%) Analytical Skills
3 25 (5.59%) Documentation Skills
3 25 (5.59%) Finance
3 25 (5.59%) Organisational Skills
4 24 (5.37%) Legal
5 21 (4.70%) Telecoms
6 18 (4.03%) Advertising
6 18 (4.03%) Manufacturing
7 16 (3.58%) Retail
8 15 (3.36%) Public Sector
9 12 (2.68%) Electronics
10 10 (2.24%) Law
11 8 (1.79%) Games
12 7 (1.57%) Agriculture
13 6 (1.34%) Inclusion and Diversity
14 4 (0.89%) Financial Institution
15 3 (0.67%) Back Office
15 3 (0.67%) Banking
16 2 (0.45%) Military
Libraries, Frameworks & Software Standards
1 12 (2.68%) Middleware
2 7 (1.57%) .NET
2 7 (1.57%) CSS
2 7 (1.57%) HTML
3 4 (0.89%) AngularJS
3 4 (0.89%) COM
3 4 (0.89%) DCOM
3 4 (0.89%) JSON
3 4 (0.89%) LDAP
3 4 (0.89%) Web Services
4 3 (0.67%) EDI
4 3 (0.67%) FreeSWITCH
4 3 (0.67%) HTML5
4 3 (0.67%) jQuery
5 1 (0.22%) Jakarta EE
5 1 (0.22%) Mustache
5 1 (0.22%) Node.js
5 1 (0.22%) REST
5 1 (0.22%) SOAP
5 1 (0.22%) Spring
Miscellaneous
1 60 (13.42%) Driving Licence
2 29 (6.49%) Onboarding
3 23 (5.15%) Self-Motivation
4 11 (2.46%) Client/Server
4 11 (2.46%) Video Conferencing
5 8 (1.79%) Clustering
6 6 (1.34%) Legacy Systems
6 6 (1.34%) PKI
6 6 (1.34%) Security Posture
7 5 (1.12%) Cyber Security Posture
7 5 (1.12%) IoT
7 5 (1.12%) iPhone
7 5 (1.12%) Raspberry Pi
8 4 (0.89%) Acoustics
8 4 (0.89%) Data Centre
8 4 (0.89%) Housing Association
8 4 (0.89%) Mobile App
8 4 (0.89%) Smartcard
9 3 (0.67%) Greenfield Project
9 3 (0.67%) Microsoft Licensing
Operating Systems
1 221 (49.44%) Windows
2 110 (24.61%) Windows Server
3 41 (9.17%) Mac OS
4 38 (8.50%) Windows 10
5 32 (7.16%) Linux
6 15 (3.36%) Windows Server 2016
7 13 (2.91%) Android
8 10 (2.24%) Windows Server 2012
9 9 (2.01%) Windows Server 2019
10 8 (1.79%) Ubuntu
11 6 (1.34%) Windows Server 2008
12 4 (0.89%) Apple iOS
13 3 (0.67%) CentOS
13 3 (0.67%) Debian
13 3 (0.67%) SUSE
14 2 (0.45%) Mac OS X
15 1 (0.22%) Unix
15 1 (0.22%) Windows 7
Processes & Methodologies
1 163 (36.47%) Problem-Solving
2 120 (26.85%) Customer Service
3 73 (16.33%) Cybersecurity
3 73 (16.33%) ITIL
4 62 (13.87%) Infrastructure Engineering
5 60 (13.42%) Continuous Improvement
6 53 (11.86%) Change Management
7 31 (6.94%) Incident Management
8 29 (6.49%) Collaborative Culture
8 29 (6.49%) Service Delivery
9 28 (6.26%) Identity Management
10 26 (5.82%) Mentoring
11 25 (5.59%) Workflow
12 24 (5.37%) Business Continuity
12 24 (5.37%) Service Management
13 23 (5.15%) Remote Monitoring and Management
14 22 (4.92%) Disaster Recovery
15 21 (4.70%) High Availability
15 21 (4.70%) ITSM
15 21 (4.70%) Root Cause Analysis
Programming Languages
1 58 (12.98%) SQL
2 49 (10.96%) PowerShell
3 19 (4.25%) R
4 9 (2.01%) JavaScript
4 9 (2.01%) Python
5 6 (1.34%) Bash
6 4 (0.89%) C#
7 2 (0.45%) PHP
7 2 (0.45%) T-SQL
8 1 (0.22%) Bicep
8 1 (0.22%) Google Apps Script
8 1 (0.22%) Java
8 1 (0.22%) Korn
8 1 (0.22%) Shell Script
Qualifications
1 55 (12.30%) Degree
2 28 (6.26%) Microsoft Certification
3 18 (4.03%) Security Cleared
4 14 (3.13%) SC Cleared
5 13 (2.91%) Azure Certification
6 11 (2.46%) DBS Check
7 10 (2.24%) CCNA
7 10 (2.24%) Cisco Certification
8 5 (1.12%) HNC
8 5 (1.12%) HND
9 4 (0.89%) ITIL Certification
10 3 (0.67%) A+ Certification
10 3 (0.67%) CTC Cleared
11 2 (0.45%) City & Guilds
11 2 (0.45%) Computer Science Degree
11 2 (0.45%) DV Cleared
11 2 (0.45%) MCSA
11 2 (0.45%) Network+ Certification
12 1 (0.22%) AWS Certification
12 1 (0.22%) CompTIA Security+
Quality Assurance & Compliance
1 32 (7.16%) SLA
2 27 (6.04%) Cyber Essentials
3 20 (4.47%) ISO/IEC 27001
4 7 (1.57%) GDPR
5 5 (1.12%) ISO 9001
6 4 (0.89%) Cyber Essentials PLUS
7 3 (0.67%) Data Quality
7 3 (0.67%) PCI DSS
8 2 (0.45%) Accessibility
9 1 (0.22%) DICOM
9 1 (0.22%) Disclosure Scotland
9 1 (0.22%) HL7
9 1 (0.22%) ISO 22301
9 1 (0.22%) QA
System Software
1 183 (40.94%) Active Directory
2 56 (12.53%) Hyper-V
3 39 (8.72%) VMware Infrastructure
4 13 (2.91%) Virtual Machines
5 5 (1.12%) Terminal Services
5 5 (1.12%) vSphere
6 4 (0.89%) Virtual Desktop
7 3 (0.67%) BitLocker
8 2 (0.45%) Docker
9 1 (0.22%) Oracle RAC
Systems Management
1 107 (23.94%) Microsoft Intune
2 9 (2.01%) SCCM
3 7 (1.57%) Failover Clustering
3 7 (1.57%) Jamf Pro
3 7 (1.57%) Systems Management Server (SMS)
4 5 (1.12%) Active Directory Federation Services
5 3 (0.67%) Autotask
5 3 (0.67%) Norton AntiVirus
5 3 (0.67%) Single Sign-On
6 2 (0.45%) Ansible
6 2 (0.45%) Kubernetes
6 2 (0.45%) Terraform
7 1 (0.22%) Grafana
7 1 (0.22%) Oracle Enterprise Manager
7 1 (0.22%) Oracle RMAN
7 1 (0.22%) Prometheus
Vendors
1 264 (59.06%) Microsoft
2 47 (10.51%) VMware
3 33 (7.38%) Cisco
4 21 (4.70%) Google
5 20 (4.47%) Meraki
5 20 (4.47%) Veeam
6 19 (4.25%) CrowdStrike
6 19 (4.25%) Ubiquiti
7 15 (3.36%) ServiceNow
8 12 (2.68%) Apple
9 8 (1.79%) HP
10 6 (1.34%) ConnectWise
10 6 (1.34%) Dell
10 6 (1.34%) Salesforce
11 5 (1.12%) Freshdesk
11 5 (1.12%) Sophos
11 5 (1.12%) Synology
12 4 (0.89%) Citrix
12 4 (0.89%) SonicWALL
13 3 (0.67%) Barracuda Networks