Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 20 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Sep 2026
Same period 2025 Same period 2024
Rank 149 179 212
Rank change year-on-year +30 +33 -22
Permanent jobs requiring a Support Engineer 427 271 367
As % of all permanent jobs with remote/hybrid work options 1.75% 1.67% 1.57%
As % of the Job Titles category 1.86% 1.80% 1.63%
Number of salaries quoted 364 238 313
10th Percentile £27,500 £29,250 £28,500
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £36,000 £42,500 £37,500
Median % change year-on-year -15.29% +13.33% +4.17%
75th Percentile £43,750 £57,500 £48,500
90th Percentile £56,250 £58,000 £51,250
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +1.45%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 22,944 15,074 22,518
% of permanent jobs with a recognized job title 93.77% 92.65% 96.33%
Number of salaries quoted 16,086 8,984 14,380
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £44,541
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £78,302
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £58,500 £55,000 £55,000
% change year-on-year +6.36% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 20 September 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 20 September 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 259 (60.66%) Microsoft
2 225 (52.69%) Microsoft 365
3 224 (52.46%) Windows
4 175 (40.98%) Active Directory
5 170 (39.81%) Azure
6 156 (36.53%) Problem-Solving
7 155 (36.30%) Entra ID
8 122 (28.57%) Customer Service
9 111 (26.00%) SharePoint
9 111 (26.00%) Windows Server
10 109 (25.53%) Microsoft Intune
11 103 (24.12%) Microsoft Exchange
12 101 (23.65%) DNS
13 94 (22.01%) Firewall
14 88 (20.61%) DHCP
15 86 (20.14%) Cybersecurity
16 73 (17.10%) Infrastructure Engineering
17 68 (15.93%) Continuous Improvement
18 62 (14.52%) Hyper-V
18 62 (14.52%) ITIL
18 62 (14.52%) TCP/IP
19 60 (14.05%) VPN
20 57 (13.35%) Degree
21 54 (12.65%) VMware
22 52 (12.18%) Change Management
22 52 (12.18%) SQL
23 50 (11.71%) PowerShell
24 48 (11.24%) Wi-Fi
25 45 (10.54%) VMware Infrastructure
26 38 (8.90%) VoIP

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (26.00%) SharePoint
2 103 (24.12%) Microsoft Exchange
3 29 (6.79%) IIS
4 5 (1.17%) Confluence
5 2 (0.47%) Exchange Server 2007
5 2 (0.47%) Exchange Server 2010
5 2 (0.47%) Exchange Server 2013
6 1 (0.23%) JBoss
6 1 (0.23%) OpenStack
6 1 (0.23%) Red Hat Fuse
Applications
1 32 (7.49%) Microsoft Office
2 1 (0.23%) Microsoft Excel
Business Applications
1 3 (0.70%) NetSuite
1 3 (0.70%) Remedy ITSM
1 3 (0.70%) Shopify
2 1 (0.23%) Dynamics CRM
2 1 (0.23%) iTrent
2 1 (0.23%) Sage X3
Cloud Services
1 225 (52.69%) Microsoft 365
2 170 (39.81%) Azure
3 155 (36.30%) Entra ID
4 36 (8.43%) AWS
4 36 (8.43%) SaaS
5 27 (6.32%) OneDrive
6 20 (4.68%) Google Workspace
7 19 (4.45%) Mimecast
8 12 (2.81%) Power Platform
9 9 (2.11%) Power Automate
10 7 (1.64%) Serverless
11 6 (1.41%) Cloudflare
12 4 (0.94%) Cloud Computing
13 3 (0.70%) GitHub
13 3 (0.70%) GitHub Actions
14 2 (0.47%) Amazon EKS
15 1 (0.23%) Amazon ECS
15 1 (0.23%) Azure Logic Apps
15 1 (0.23%) Azure Storage
15 1 (0.23%) PowerApps
Communications & Networking
1 101 (23.65%) DNS
2 94 (22.01%) Firewall
3 88 (20.61%) DHCP
4 62 (14.52%) TCP/IP
5 60 (14.05%) VPN
6 48 (11.24%) Wi-Fi
7 38 (8.90%) VoIP
8 28 (6.56%) VLAN
9 24 (5.62%) LAN
9 24 (5.62%) WAN
10 20 (4.68%) Wireless
11 9 (2.11%) Network Security
12 6 (1.41%) Unified Communications
13 5 (1.17%) Cisco IOS
13 5 (1.17%) IP Telephony
14 4 (0.94%) Remote Desktop
15 3 (0.70%) Cisco Firepower
15 3 (0.70%) IPsec
15 3 (0.70%) NAS
15 3 (0.70%) OSPF
Database & Business Intelligence
1 26 (6.09%) SQL Server
2 8 (1.87%) Azure SQL Database
3 4 (0.94%) Amazon RDS
3 4 (0.94%) MySQL
3 4 (0.94%) Power BI
4 1 (0.23%) Crystal Reports
4 1 (0.23%) Electronic Patient Records
4 1 (0.23%) PostgreSQL
4 1 (0.23%) Relational Database
4 1 (0.23%) SQL Server Integration Services
Development Applications
1 28 (6.56%) JIRA
2 9 (2.11%) Git
3 4 (0.94%) Bitbucket
3 4 (0.94%) Browser DevTools
4 3 (0.70%) GitLab
5 1 (0.23%) Jenkins
5 1 (0.23%) JUnit
5 1 (0.23%) SQL Server Management Studio (SSMS)
5 1 (0.23%) Visual Studio
General
1 205 (48.01%) Social Skills
2 27 (6.32%) Analytical Skills
3 24 (5.62%) Documentation Skills
4 23 (5.39%) Legal
5 22 (5.15%) Telecoms
6 20 (4.68%) Advertising
7 18 (4.22%) Organisational Skills
7 18 (4.22%) Public Sector
8 17 (3.98%) Finance
9 12 (2.81%) Manufacturing
9 12 (2.81%) Retail
10 11 (2.58%) Games
11 9 (2.11%) Electronics
12 7 (1.64%) Agriculture
12 7 (1.64%) Inclusion and Diversity
13 4 (0.94%) Law
14 3 (0.70%) Back Office
14 3 (0.70%) Banking
14 3 (0.70%) Presentation Skills
15 2 (0.47%) Police
Libraries, Frameworks & Software Standards
1 12 (2.81%) Middleware
2 4 (0.94%) COM
2 4 (0.94%) DCOM
2 4 (0.94%) JSON
2 4 (0.94%) LDAP
2 4 (0.94%) Node.js
2 4 (0.94%) Web Services
3 3 (0.70%) EDI
3 3 (0.70%) React
4 2 (0.47%) Terraform
5 1 (0.23%) AngularJS
5 1 (0.23%) Apache Camel
5 1 (0.23%) Elastic Stack
5 1 (0.23%) Jakarta EE
5 1 (0.23%) Mustache
5 1 (0.23%) Pulumi
5 1 (0.23%) REST
5 1 (0.23%) SOAP
5 1 (0.23%) Spring
5 1 (0.23%) Spring Boot
Miscellaneous
1 75 (17.56%) Driving Licence
2 32 (7.49%) Onboarding
3 15 (3.51%) Self-Motivation
4 13 (3.04%) Video Conferencing
5 8 (1.87%) Client/Server
5 8 (1.87%) Clustering
6 6 (1.41%) Fat Client
6 6 (1.41%) iPhone
6 6 (1.41%) PKI
6 6 (1.41%) Thin Client
7 5 (1.17%) CCTV
7 5 (1.17%) Cyber Security Posture
7 5 (1.17%) Enterprise Software
7 5 (1.17%) IoT
7 5 (1.17%) Security Posture
8 4 (0.94%) Acoustics
8 4 (0.94%) Data Centre
8 4 (0.94%) Housing Association
8 4 (0.94%) Mobile App
8 4 (0.94%) Raspberry Pi
Operating Systems
1 224 (52.46%) Windows
2 111 (26.00%) Windows Server
3 34 (7.96%) Mac OS
4 32 (7.49%) Windows 10
5 29 (6.79%) Linux
6 11 (2.58%) Android
7 7 (1.64%) Ubuntu
7 7 (1.64%) Windows Server 2016
8 5 (1.17%) Windows Server 2019
9 3 (0.70%) Debian
9 3 (0.70%) Robot Operating System
9 3 (0.70%) Windows Server 2012
10 2 (0.47%) Apple iOS
10 2 (0.47%) Windows Server 2008
Processes & Methodologies
1 156 (36.53%) Problem-Solving
2 122 (28.57%) Customer Service
3 86 (20.14%) Cybersecurity
4 73 (17.10%) Infrastructure Engineering
5 68 (15.93%) Continuous Improvement
6 62 (14.52%) ITIL
7 52 (12.18%) Change Management
8 36 (8.43%) Service Delivery
9 34 (7.96%) Mentoring
10 33 (7.73%) Collaborative Culture
11 31 (7.26%) Incident Management
12 30 (7.03%) Business Continuity
13 26 (6.09%) Identity Management
14 25 (5.85%) Disaster Recovery
14 25 (5.85%) Service Management
15 24 (5.62%) ITSM
15 24 (5.62%) Root Cause Analysis
15 24 (5.62%) Workflow
16 22 (5.15%) Remote Monitoring and Management
17 18 (4.22%) Customer Experience
Programming Languages
1 52 (12.18%) SQL
2 50 (11.71%) PowerShell
3 18 (4.22%) R
4 6 (1.41%) Python
5 4 (0.94%) Bash
5 4 (0.94%) PL/SQL
6 2 (0.47%) T-SQL
7 1 (0.23%) Bicep
7 1 (0.23%) Java
Qualifications
1 57 (13.35%) Degree
2 32 (7.49%) Microsoft Certification
3 18 (4.22%) Security Cleared
4 14 (3.28%) CCNA
4 14 (3.28%) Cisco Certification
5 11 (2.58%) SC Cleared
6 9 (2.11%) HNC
6 9 (2.11%) HND
7 8 (1.87%) Azure Certification
7 8 (1.87%) DBS Check
8 7 (1.64%) Computer Science Degree
8 7 (1.64%) MCSA
9 5 (1.17%) CCNP
9 5 (1.17%) MCSE
9 5 (1.17%) Microsoft Certified Professional
10 3 (0.70%) CTC Cleared
11 2 (0.47%) A+ Certification
11 2 (0.47%) City & Guilds
12 1 (0.23%) AWS Certification
12 1 (0.23%) DV Cleared
Quality Assurance & Compliance
1 33 (7.73%) Cyber Essentials
2 28 (6.56%) SLA
3 18 (4.22%) ISO/IEC 27001
4 7 (1.64%) GDPR
5 5 (1.17%) ISO 9001
6 4 (0.94%) QA
7 2 (0.47%) Accessibility
8 1 (0.23%) DICOM
8 1 (0.23%) Disclosure Scotland
8 1 (0.23%) HL7
8 1 (0.23%) PCI DSS
System Software
1 175 (40.98%) Active Directory
2 62 (14.52%) Hyper-V
3 45 (10.54%) VMware Infrastructure
4 15 (3.51%) Virtual Machines
5 5 (1.17%) Docker
5 5 (1.17%) Terminal Services
6 4 (0.94%) vSphere
7 3 (0.70%) BitLocker
8 2 (0.47%) Virtual Desktop
Systems Management
1 109 (25.53%) Microsoft Intune
2 10 (2.34%) Systems Management Server (SMS)
3 7 (1.64%) Failover Clustering
4 4 (0.94%) SCCM
5 3 (0.70%) Autotask
5 3 (0.70%) Jamf Pro
5 3 (0.70%) Norton AntiVirus
6 2 (0.47%) Ansible
6 2 (0.47%) Kubernetes
6 2 (0.47%) Single Sign-On
7 1 (0.23%) Grafana
7 1 (0.23%) Nessus
7 1 (0.23%) Prometheus
Vendors
1 259 (60.66%) Microsoft
2 54 (12.65%) VMware
3 28 (6.56%) Veeam
4 26 (6.09%) Cisco
5 21 (4.92%) Google
6 19 (4.45%) Apple
7 18 (4.22%) CrowdStrike
8 15 (3.51%) Meraki
9 14 (3.28%) Ubiquiti
10 13 (3.04%) ServiceNow
11 9 (2.11%) Acronis
11 9 (2.11%) HP
12 8 (1.87%) WatchGuard
13 7 (1.64%) Datto
13 7 (1.64%) Synology
14 6 (1.41%) Dell
14 6 (1.41%) Sophos
15 5 (1.17%) Draytek
15 5 (1.17%) Fortinet
15 5 (1.17%) Salesforce