Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 30 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 May 2026
Same period 2025 Same period 2024
Rank 107 182 170
Rank change year-on-year +75 -12 +38
Permanent jobs requiring a Support Engineer 447 298 613
As % of all permanent jobs with remote/hybrid work options 2.33% 2.01% 1.85%
As % of the Job Titles category 2.47% 2.19% 1.92%
Number of salaries quoted 351 253 559
10th Percentile £27,000 £27,750 £25,725
25th Percentile £30,000 £31,250 £29,750
Median annual salary (50th Percentile) £36,000 £40,500 £36,000
Median % change year-on-year -11.11% +12.50% +2.86%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £56,250 £58,000 £55,000
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -2.99%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 18,061 13,626 31,898
% of permanent jobs with a recognized job title 94.11% 92.06% 96.09%
Number of salaries quoted 13,290 8,411 25,279
10th Percentile £35,000 £30,500 £33,250
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £55,500
Median % change year-on-year - +8.11% -11.20%
75th Percentile £80,000 £78,750 £75,000
90th Percentile £100,000 £102,500 £93,750
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 30 May 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 30 May 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 238 (53.24%) Microsoft 365
2 234 (52.35%) Microsoft
3 221 (49.44%) Windows
4 178 (39.82%) Azure
5 168 (37.58%) Problem-Solving
6 159 (35.57%) Active Directory
7 158 (35.35%) Customer Service
8 153 (34.23%) Entra ID
9 121 (27.07%) ITIL
10 99 (22.15%) Windows Server
11 96 (21.48%) Cybersecurity
12 94 (21.03%) Degree
13 93 (20.81%) Microsoft Intune
14 92 (20.58%) Microsoft Office
15 90 (20.13%) Continuous Improvement
16 87 (19.46%) Windows 10
17 81 (18.12%) Firewall
17 81 (18.12%) Microsoft Exchange
18 80 (17.90%) SLA
19 69 (15.44%) Cisco
20 67 (14.99%) Security Cleared
20 67 (14.99%) SharePoint
21 66 (14.77%) DNS
22 62 (13.87%) SC Cleared
23 59 (13.20%) Customer Experience
23 59 (13.20%) DHCP
23 59 (13.20%) Ticket Management
24 58 (12.98%) Analytics
25 56 (12.53%) SQL
26 54 (12.08%) Software Deployment

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 81 (18.12%) Microsoft Exchange
2 67 (14.99%) SharePoint
3 9 (2.01%) Exchange Server 2007
3 9 (2.01%) Exchange Server 2010
3 9 (2.01%) Exchange Server 2013
4 6 (1.34%) Confluence
5 4 (0.89%) IIS
6 1 (0.22%) CMS
6 1 (0.22%) JBoss
6 1 (0.22%) OpenStack
6 1 (0.22%) Red Hat Fuse
Applications
1 92 (20.58%) Microsoft Office
2 3 (0.67%) Microsoft Excel
2 3 (0.67%) Microsoft PowerPoint
3 1 (0.22%) EngageOne
Business Applications
1 3 (0.67%) Dynamics NAV
1 3 (0.67%) Markit EDM
1 3 (0.67%) Oracle EBS
2 1 (0.22%) iTrent
2 1 (0.22%) Sage X3
2 1 (0.22%) TIBCO iProcess
Cloud Services
1 238 (53.24%) Microsoft 365
2 178 (39.82%) Azure
3 153 (34.23%) Entra ID
4 50 (11.19%) SaaS
5 29 (6.49%) Google Workspace
6 28 (6.26%) AWS
7 19 (4.25%) Mimecast
8 15 (3.36%) OneDrive
9 11 (2.46%) Power Platform
10 8 (1.79%) Azure Sentinel
11 7 (1.57%) IaaS
12 5 (1.12%) Intacct
12 5 (1.12%) Serverless
13 4 (0.89%) Amazon S3
13 4 (0.89%) Power Automate
14 3 (0.67%) Amazon CloudWatch
14 3 (0.67%) Cloud Computing
14 3 (0.67%) dbt
14 3 (0.67%) Snowflake
14 3 (0.67%) Virtual Private Cloud
Communications & Networking
1 81 (18.12%) Firewall
2 66 (14.77%) DNS
3 59 (13.20%) DHCP
4 54 (12.08%) Wi-Fi
5 48 (10.74%) VPN
6 45 (10.07%) VoIP
7 39 (8.72%) TCP/IP
8 36 (8.05%) LAN
9 33 (7.38%) WAN
10 22 (4.92%) VLAN
11 14 (3.13%) Wireless
12 8 (1.79%) Unified Communications
13 5 (1.12%) DMZ
13 5 (1.12%) Reverse Proxy
13 5 (1.12%) STUN
14 3 (0.67%) NAS
14 3 (0.67%) Network Security
15 1 (0.22%) Internet
15 1 (0.22%) Intranet
15 1 (0.22%) Modbus
Database & Business Intelligence
1 26 (5.82%) SQL Server
2 11 (2.46%) Azure SQL Database
3 10 (2.24%) MySQL
4 5 (1.12%) Power BI
5 4 (0.89%) Amazon RDS
6 3 (0.67%) Data Warehouse
6 3 (0.67%) PostgreSQL
7 1 (0.22%) Crystal Reports
7 1 (0.22%) Relational Database
Development Applications
1 27 (6.04%) JIRA
2 7 (1.57%) SQL Server Management Studio (SSMS)
3 4 (0.89%) Browser DevTools
4 2 (0.45%) Git
4 2 (0.45%) Postman
5 1 (0.22%) Jenkins
5 1 (0.22%) JUnit
General
1 209 (46.76%) Social Skills
2 48 (10.74%) Back Office
3 32 (7.16%) Finance
4 31 (6.94%) Organisational Skills
5 24 (5.37%) Legal
6 22 (4.92%) Analytical Skills
7 21 (4.70%) Manufacturing
8 20 (4.47%) Telecoms
9 15 (3.36%) Documentation Skills
10 12 (2.68%) Electronics
11 10 (2.24%) Inclusion and Diversity
11 10 (2.24%) Public Sector
12 9 (2.01%) Advertising
13 8 (1.79%) Law
13 8 (1.79%) Retail
14 6 (1.34%) Agriculture
15 4 (0.89%) Financial Institution
16 3 (0.67%) French Language
17 2 (0.45%) Games
17 2 (0.45%) Marketing
Libraries, Frameworks & Software Standards
1 14 (3.13%) CSS
2 10 (2.24%) .NET
3 8 (1.79%) HTML
4 7 (1.57%) JSON
5 5 (1.12%) FreeSWITCH
6 4 (0.89%) AngularJS
7 3 (0.67%) HTML5
7 3 (0.67%) jQuery
8 2 (0.45%) .NET Core
9 1 (0.22%) Apache Camel
9 1 (0.22%) EDI
9 1 (0.22%) Elastic Stack
9 1 (0.22%) LDAP
9 1 (0.22%) Middleware
9 1 (0.22%) Node.js
9 1 (0.22%) Oracle GoldenGate
9 1 (0.22%) SOAP
9 1 (0.22%) Spring
9 1 (0.22%) Spring Boot
9 1 (0.22%) Web Services
Miscellaneous
1 47 (10.51%) Driving Licence
2 24 (5.37%) Self-Motivation
3 19 (4.25%) Onboarding
4 11 (2.46%) Client/Server
5 5 (1.12%) CMDB
5 5 (1.12%) Raspberry Pi
5 5 (1.12%) Reinsurance
6 4 (0.89%) CCTV
6 4 (0.89%) Data Centre
6 4 (0.89%) Management Information System
6 4 (0.89%) Mobile App
6 4 (0.89%) Social Media
7 3 (0.67%) Cloud Native
7 3 (0.67%) Clustering
7 3 (0.67%) Greenfield Project
7 3 (0.67%) Legacy Systems
7 3 (0.67%) Low-Code
7 3 (0.67%) PKI
7 3 (0.67%) Renewable Energy
7 3 (0.67%) Solar Energy
Operating Systems
1 221 (49.44%) Windows
2 99 (22.15%) Windows Server
3 87 (19.46%) Windows 10
4 33 (7.38%) Mac OS
5 31 (6.94%) Linux
6 26 (5.82%) Windows Server 2016
7 22 (4.92%) Windows Server 2012
8 16 (3.58%) Windows Server 2019
9 10 (2.24%) Windows Server 2008
10 8 (1.79%) Ubuntu
11 5 (1.12%) Debian
12 4 (0.89%) Android
12 4 (0.89%) Apple iOS
13 3 (0.67%) CentOS
13 3 (0.67%) SUSE
14 2 (0.45%) Mac OS X
14 2 (0.45%) Unix
14 2 (0.45%) VMS
15 1 (0.22%) Windows 7
Processes & Methodologies
1 168 (37.58%) Problem-Solving
2 158 (35.35%) Customer Service
3 121 (27.07%) ITIL
4 96 (21.48%) Cybersecurity
5 90 (20.13%) Continuous Improvement
6 59 (13.20%) Customer Experience
6 59 (13.20%) Ticket Management
7 58 (12.98%) Analytics
8 54 (12.08%) Software Deployment
9 50 (11.19%) Patch Management
10 48 (10.74%) Customer Acquisition
11 39 (8.72%) Change Management
11 39 (8.72%) Infrastructure Engineering
12 28 (6.26%) Service Delivery
13 27 (6.04%) Incident Management
14 24 (5.37%) Collaborative Working
14 24 (5.37%) Identity Management
14 24 (5.37%) Root Cause Analysis
15 20 (4.47%) DevOps
16 19 (4.25%) Workflow
Programming Languages
1 56 (12.53%) SQL
2 40 (8.95%) PowerShell
3 17 (3.80%) Python
4 15 (3.36%) R
5 12 (2.68%) JavaScript
6 10 (2.24%) Bash
7 7 (1.57%) C#
8 3 (0.67%) Google Apps Script
8 3 (0.67%) Java
9 2 (0.45%) Kusto Query Language
9 2 (0.45%) PHP
10 1 (0.22%) Bicep
10 1 (0.22%) Korn
10 1 (0.22%) Shell Script
Qualifications
1 94 (21.03%) Degree
2 67 (14.99%) Security Cleared
3 62 (13.87%) SC Cleared
4 48 (10.74%) CTC Cleared
5 24 (5.37%) Microsoft Certification
6 22 (4.92%) DBS Check
7 16 (3.58%) Azure Certification
8 10 (2.24%) Network+ Certification
9 6 (1.34%) CCNA
9 6 (1.34%) Cisco Certification
10 5 (1.12%) HNC
10 5 (1.12%) HND
10 5 (1.12%) ITIL Certification
11 2 (0.45%) A+ Certification
11 2 (0.45%) DV Cleared
11 2 (0.45%) MCSA
12 1 (0.22%) ACSP
12 1 (0.22%) CompTIA Security+
Quality Assurance & Compliance
1 80 (17.90%) SLA
2 26 (5.82%) Cyber Essentials
3 20 (4.47%) ISO/IEC 27001
4 12 (2.68%) QA
5 7 (1.57%) GDPR
6 4 (0.89%) Cyber Essentials PLUS
7 3 (0.67%) Data Quality
7 3 (0.67%) PCI DSS
8 2 (0.45%) Accessibility
9 1 (0.22%) ISO 22301
System Software
1 159 (35.57%) Active Directory
2 47 (10.51%) Hyper-V
3 18 (4.03%) VMware Infrastructure
4 6 (1.34%) Virtual Desktop
4 6 (1.34%) Virtual Machines
5 5 (1.12%) Docker
5 5 (1.12%) Terminal Services
5 5 (1.12%) vSphere
6 3 (0.67%) BitLocker
6 3 (0.67%) Microsoft Virtual Server
6 3 (0.67%) Virtual Servers
7 1 (0.22%) Oracle RAC
Systems Management
1 93 (20.81%) Microsoft Intune
2 13 (2.91%) Active Directory Federation Services
3 9 (2.01%) SCCM
4 7 (1.57%) Jamf Pro
5 5 (1.12%) Terraform
6 4 (0.89%) Single Sign-On
7 3 (0.67%) Ansible
8 2 (0.45%) Failover Clustering
8 2 (0.45%) Kubernetes
8 2 (0.45%) Norton AntiVirus
9 1 (0.22%) Grafana
9 1 (0.22%) Oracle Enterprise Manager
9 1 (0.22%) Oracle RMAN
9 1 (0.22%) Prometheus
Vendors
1 234 (52.35%) Microsoft
2 69 (15.44%) Cisco
3 28 (6.26%) Google
3 28 (6.26%) VMware
4 16 (3.58%) Meraki
5 15 (3.36%) CrowdStrike
5 15 (3.36%) Veeam
6 13 (2.91%) Ubiquiti
7 11 (2.46%) HP
8 10 (2.24%) Dell
8 10 (2.24%) ServiceNow
9 9 (2.01%) Apple
10 6 (1.34%) Freshdesk
10 6 (1.34%) Sage
10 6 (1.34%) Sophos
11 5 (1.12%) Okta
11 5 (1.12%) Siemens
11 5 (1.12%) Synology
12 4 (0.89%) Oracle
12 4 (0.89%) Salesforce