Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 14 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 May 2026
Same period 2025 Same period 2024
Rank 107 185 175
Rank change year-on-year +78 -10 +24
Permanent jobs requiring a Support Engineer 429 294 598
As % of all permanent jobs with remote/hybrid work options 2.32% 2.02% 1.84%
As % of the Job Titles category 2.47% 2.19% 1.92%
Number of salaries quoted 327 252 547
10th Percentile £27,000 £27,750 £25,500
25th Percentile £30,000 £31,250 £29,500
Median annual salary (50th Percentile) £36,000 £39,750 £35,500
Median % change year-on-year -9.43% +11.97% +1.43%
75th Percentile £43,375 £52,500 £47,500
90th Percentile £56,750 £58,000 £63,500
UK median annual salary £35,000 £36,500 £32,500
% change year-on-year -4.11% +12.31% -3.33%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 17,349 13,411 31,118
% of permanent jobs with a recognized job title 93.73% 92.27% 95.85%
Number of salaries quoted 12,737 8,791 24,816
10th Percentile £34,000 £31,250 £33,070
25th Percentile £45,000 £43,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £56,359
Median % change year-on-year - +6.46% -9.83%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £103,750 £93,750
UK median annual salary £55,000 £57,670 £52,686
% change year-on-year -4.63% +9.46% -12.19%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 14 May 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 14 May 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 221 (51.52%) Microsoft 365
2 210 (48.95%) Microsoft
3 208 (48.48%) Windows
4 166 (38.69%) Azure
5 151 (35.20%) Customer Service
5 151 (35.20%) Problem-Solving
6 143 (33.33%) Active Directory
7 141 (32.87%) Entra ID
8 118 (27.51%) ITIL
9 92 (21.45%) Degree
9 92 (21.45%) Microsoft Office
10 90 (20.98%) Windows Server
11 88 (20.51%) Cybersecurity
12 85 (19.81%) Windows 10
13 83 (19.35%) Continuous Improvement
14 81 (18.88%) Microsoft Intune
15 79 (18.41%) SLA
16 75 (17.48%) Firewall
17 70 (16.32%) Cisco
18 68 (15.85%) Security Cleared
19 67 (15.62%) Microsoft Exchange
20 64 (14.92%) SC Cleared
21 60 (13.99%) Analytics
21 60 (13.99%) DNS
22 59 (13.75%) Customer Experience
22 59 (13.75%) Ticket Management
23 57 (13.29%) SQL
24 56 (13.05%) SharePoint
24 56 (13.05%) Software Deployment
25 54 (12.59%) DHCP

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (15.62%) Microsoft Exchange
2 56 (13.05%) SharePoint
3 9 (2.10%) Exchange Server 2007
3 9 (2.10%) Exchange Server 2010
3 9 (2.10%) Exchange Server 2013
4 6 (1.40%) Confluence
5 1 (0.23%) CMS
5 1 (0.23%) IIS
5 1 (0.23%) JBoss
5 1 (0.23%) OpenStack
5 1 (0.23%) Red Hat Fuse
Applications
1 92 (21.45%) Microsoft Office
2 3 (0.70%) Microsoft Excel
2 3 (0.70%) Microsoft PowerPoint
3 1 (0.23%) EngageOne
Business Applications
1 5 (1.17%) Dynamics NAV
2 4 (0.93%) Markit EDM
3 3 (0.70%) Oracle EBS
4 1 (0.23%) TIBCO iProcess
Cloud Services
1 221 (51.52%) Microsoft 365
2 166 (38.69%) Azure
3 141 (32.87%) Entra ID
4 53 (12.35%) SaaS
5 29 (6.76%) Google Workspace
6 24 (5.59%) AWS
7 19 (4.43%) Mimecast
8 11 (2.56%) OneDrive
9 9 (2.10%) Power Platform
10 8 (1.86%) Azure Sentinel
11 7 (1.63%) IaaS
12 5 (1.17%) Intacct
12 5 (1.17%) Serverless
13 4 (0.93%) Azure Data Factory
13 4 (0.93%) dbt
13 4 (0.93%) Power Automate
13 4 (0.93%) Snowflake
14 3 (0.70%) Azure Storage
14 3 (0.70%) Microsoft Copilot
14 3 (0.70%) Slack
Communications & Networking
1 75 (17.48%) Firewall
2 60 (13.99%) DNS
3 54 (12.59%) DHCP
4 52 (12.12%) Wi-Fi
5 47 (10.96%) VPN
6 42 (9.79%) VoIP
7 36 (8.39%) LAN
8 33 (7.69%) TCP/IP
8 33 (7.69%) WAN
9 23 (5.36%) VLAN
10 12 (2.80%) Wireless
11 8 (1.86%) Unified Communications
12 5 (1.17%) DMZ
12 5 (1.17%) Reverse Proxy
12 5 (1.17%) STUN
13 3 (0.70%) NAS
13 3 (0.70%) Network Security
14 2 (0.47%) IPsec
14 2 (0.47%) WLAN
15 1 (0.23%) SAN
Database & Business Intelligence
1 30 (6.99%) SQL Server
2 11 (2.56%) Azure SQL Database
3 10 (2.33%) MySQL
4 5 (1.17%) Power BI
5 4 (0.93%) Data Warehouse
6 3 (0.70%) PostgreSQL
7 1 (0.23%) Amazon RDS
7 1 (0.23%) Relational Database
Development Applications
1 25 (5.83%) JIRA
2 7 (1.63%) SQL Server Management Studio (SSMS)
3 4 (0.93%) Browser DevTools
4 2 (0.47%) Git
4 2 (0.47%) Postman
5 1 (0.23%) Jenkins
5 1 (0.23%) JUnit
General
1 190 (44.29%) Social Skills
2 50 (11.66%) Back Office
3 34 (7.93%) Finance
4 30 (6.99%) Organisational Skills
5 24 (5.59%) Legal
6 19 (4.43%) Analytical Skills
6 19 (4.43%) Manufacturing
6 19 (4.43%) Telecoms
7 13 (3.03%) Documentation Skills
8 11 (2.56%) Electronics
8 11 (2.56%) Inclusion and Diversity
9 9 (2.10%) Public Sector
10 8 (1.86%) Law
11 7 (1.63%) Advertising
11 7 (1.63%) Retail
12 4 (0.93%) Agriculture
12 4 (0.93%) Financial Institution
13 3 (0.70%) French Language
14 2 (0.47%) Games
14 2 (0.47%) Marketing
Libraries, Frameworks & Software Standards
1 17 (3.96%) CSS
2 10 (2.33%) .NET
3 8 (1.86%) HTML
4 7 (1.63%) JSON
5 5 (1.17%) FreeSWITCH
6 4 (0.93%) AngularJS
7 3 (0.70%) HTML5
7 3 (0.70%) jQuery
8 2 (0.47%) .NET Core
9 1 (0.23%) Apache Camel
9 1 (0.23%) Elastic Stack
9 1 (0.23%) J2EE
9 1 (0.23%) Mustache
9 1 (0.23%) Node.js
9 1 (0.23%) Oracle GoldenGate
9 1 (0.23%) REST
9 1 (0.23%) SOAP
9 1 (0.23%) Spring
9 1 (0.23%) Spring Boot
9 1 (0.23%) Web Services
Miscellaneous
1 44 (10.26%) Driving Licence
2 24 (5.59%) Self-Motivation
3 17 (3.96%) Onboarding
4 11 (2.56%) Client/Server
5 5 (1.17%) Raspberry Pi
5 5 (1.17%) Reinsurance
6 4 (0.93%) CCTV
6 4 (0.93%) Cloud Native
6 4 (0.93%) Management Information System
6 4 (0.93%) Social Media
7 3 (0.70%) CMDB
7 3 (0.70%) Data Centre
7 3 (0.70%) Greenfield Project
7 3 (0.70%) Legacy Systems
7 3 (0.70%) Mobile App
7 3 (0.70%) Renewable Energy
7 3 (0.70%) Solar Energy
8 2 (0.47%) PKI
8 2 (0.47%) Product Ownership
8 2 (0.47%) Security Posture
Operating Systems
1 208 (48.48%) Windows
2 90 (20.98%) Windows Server
3 85 (19.81%) Windows 10
4 29 (6.76%) Mac OS
5 27 (6.29%) Linux
6 24 (5.59%) Windows Server 2016
7 22 (5.13%) Windows Server 2012
8 14 (3.26%) Windows Server 2019
9 10 (2.33%) Windows Server 2008
10 8 (1.86%) Ubuntu
11 5 (1.17%) Debian
12 4 (0.93%) Apple iOS
13 3 (0.70%) Android
13 3 (0.70%) CentOS
13 3 (0.70%) SUSE
14 2 (0.47%) Mac OS X
14 2 (0.47%) Unix
14 2 (0.47%) VMS
15 1 (0.23%) Windows 7
Processes & Methodologies
1 151 (35.20%) Customer Service
1 151 (35.20%) Problem-Solving
2 118 (27.51%) ITIL
3 88 (20.51%) Cybersecurity
4 83 (19.35%) Continuous Improvement
5 60 (13.99%) Analytics
6 59 (13.75%) Customer Experience
6 59 (13.75%) Ticket Management
7 56 (13.05%) Software Deployment
8 52 (12.12%) Patch Management
9 50 (11.66%) Customer Acquisition
10 44 (10.26%) Infrastructure Engineering
11 36 (8.39%) Change Management
12 26 (6.06%) Incident Management
13 25 (5.83%) Collaborative Working
14 24 (5.59%) Service Delivery
15 23 (5.36%) DevOps
15 23 (5.36%) Root Cause Analysis
16 22 (5.13%) Identity Management
17 19 (4.43%) Workflow
Programming Languages
1 57 (13.29%) SQL
2 35 (8.16%) PowerShell
3 17 (3.96%) Python
4 15 (3.50%) R
5 12 (2.80%) JavaScript
6 10 (2.33%) Bash
7 7 (1.63%) C#
8 3 (0.70%) Google Apps Script
8 3 (0.70%) Java
9 2 (0.47%) Kusto Query Language
9 2 (0.47%) PHP
10 1 (0.23%) Bicep
10 1 (0.23%) Korn
10 1 (0.23%) Shell Script
Qualifications
1 92 (21.45%) Degree
2 68 (15.85%) Security Cleared
3 64 (14.92%) SC Cleared
4 50 (11.66%) CTC Cleared
5 23 (5.36%) DBS Check
6 19 (4.43%) Microsoft Certification
7 13 (3.03%) Azure Certification
8 11 (2.56%) Network+ Certification
9 5 (1.17%) CCNA
9 5 (1.17%) Cisco Certification
9 5 (1.17%) HNC
9 5 (1.17%) HND
9 5 (1.17%) ITIL Certification
10 2 (0.47%) DV Cleared
10 2 (0.47%) MCSA
11 1 (0.23%) A+ Certification
11 1 (0.23%) ACSP
11 1 (0.23%) CompTIA Security+
Quality Assurance & Compliance
1 79 (18.41%) SLA
2 24 (5.59%) Cyber Essentials
3 20 (4.66%) ISO/IEC 27001
4 12 (2.80%) QA
5 7 (1.63%) GDPR
6 4 (0.93%) Cyber Essentials PLUS
7 3 (0.70%) Data Quality
7 3 (0.70%) PCI DSS
8 2 (0.47%) Accessibility
9 1 (0.23%) ISO 22301
System Software
1 143 (33.33%) Active Directory
2 44 (10.26%) Hyper-V
3 14 (3.26%) VMware Infrastructure
4 6 (1.40%) Virtual Desktop
5 5 (1.17%) Terminal Services
5 5 (1.17%) Virtual Machines
5 5 (1.17%) vSphere
6 4 (0.93%) Docker
7 3 (0.70%) BitLocker
7 3 (0.70%) Microsoft Virtual Server
7 3 (0.70%) Virtual Servers
8 1 (0.23%) Oracle RAC
Systems Management
1 81 (18.88%) Microsoft Intune
2 13 (3.03%) Active Directory Federation Services
3 9 (2.10%) SCCM
4 7 (1.63%) Jamf Pro
5 4 (0.93%) Single Sign-On
5 4 (0.93%) Terraform
6 2 (0.47%) Ansible
7 1 (0.23%) Kubernetes
7 1 (0.23%) Oracle Enterprise Manager
7 1 (0.23%) Oracle RMAN
Vendors
1 210 (48.95%) Microsoft
2 70 (16.32%) Cisco
3 28 (6.53%) Google
4 24 (5.59%) VMware
5 15 (3.50%) CrowdStrike
6 13 (3.03%) Meraki
7 11 (2.56%) HP
7 11 (2.56%) Ubiquiti
7 11 (2.56%) Veeam
8 10 (2.33%) Dell
9 7 (1.63%) Apple
9 7 (1.63%) ServiceNow
10 6 (1.40%) Sophos
11 5 (1.17%) Okta
11 5 (1.17%) Sage
11 5 (1.17%) Siemens
11 5 (1.17%) Synology
12 4 (0.93%) IBM
12 4 (0.93%) Oracle
12 4 (0.93%) Yealink