Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 8 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Sep 2026
Same period 2025 Same period 2024
Rank 150 188 212
Rank change year-on-year +38 +24 -21
Permanent jobs requiring a Support Engineer 428 270 361
As % of all permanent jobs with remote/hybrid work options 1.81% 1.68% 1.56%
As % of the Job Titles category 1.93% 1.81% 1.62%
Number of salaries quoted 369 232 315
10th Percentile £27,000 £29,250 £28,000
25th Percentile £30,000 £33,250 £31,250
Median annual salary (50th Percentile) £36,000 £42,500 £37,500
Median % change year-on-year -15.29% +13.33% +5.63%
75th Percentile £43,750 £54,063 £48,500
90th Percentile £57,500 £58,000 £51,250
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +2.94%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 22,188 14,895 22,326
% of permanent jobs with a recognized job title 94.07% 92.57% 96.28%
Number of salaries quoted 15,764 8,969 14,941
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £44,106
Median annual salary (50th Percentile) £60,000 £57,500 £59,000
Median % change year-on-year +4.35% -2.54% -5.60%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 8 September 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 8 September 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 258 (60.28%) Microsoft
2 222 (51.87%) Microsoft 365
3 218 (50.93%) Windows
4 176 (41.12%) Active Directory
5 170 (39.72%) Azure
6 154 (35.98%) Problem-Solving
7 150 (35.05%) Entra ID
8 120 (28.04%) Customer Service
9 110 (25.70%) SharePoint
9 110 (25.70%) Windows Server
10 106 (24.77%) Microsoft Intune
11 104 (24.30%) Microsoft Exchange
12 93 (21.73%) DNS
13 91 (21.26%) Firewall
14 81 (18.93%) DHCP
15 79 (18.46%) Cybersecurity
16 69 (16.12%) Infrastructure Engineering
17 68 (15.89%) Continuous Improvement
18 65 (15.19%) ITIL
19 61 (14.25%) Degree
20 60 (14.02%) TCP/IP
21 59 (13.79%) Hyper-V
22 56 (13.08%) VPN
23 54 (12.62%) Change Management
23 54 (12.62%) SQL
24 51 (11.92%) VMware
25 48 (11.21%) PowerShell
25 48 (11.21%) Wi-Fi
26 43 (10.05%) VMware Infrastructure
27 40 (9.35%) SaaS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 110 (25.70%) SharePoint
2 104 (24.30%) Microsoft Exchange
3 28 (6.54%) IIS
4 6 (1.40%) Confluence
5 3 (0.70%) Exchange Server 2007
5 3 (0.70%) Exchange Server 2010
5 3 (0.70%) Exchange Server 2013
6 1 (0.23%) JBoss
6 1 (0.23%) OpenStack
6 1 (0.23%) Red Hat Fuse
Applications
1 34 (7.94%) Microsoft Office
Business Applications
1 3 (0.70%) Remedy ITSM
2 2 (0.47%) NetSuite
2 2 (0.47%) Shopify
3 1 (0.23%) Dynamics CRM
3 1 (0.23%) iTrent
3 1 (0.23%) Sage X3
Cloud Services
1 222 (51.87%) Microsoft 365
2 170 (39.72%) Azure
3 150 (35.05%) Entra ID
4 40 (9.35%) SaaS
5 35 (8.18%) AWS
6 26 (6.07%) OneDrive
7 21 (4.91%) Mimecast
8 18 (4.21%) Google Workspace
9 12 (2.80%) Power Platform
10 9 (2.10%) Power Automate
11 6 (1.40%) Cloudflare
11 6 (1.40%) Serverless
12 4 (0.93%) Cloud Computing
13 3 (0.70%) GitHub
13 3 (0.70%) GitHub Actions
14 2 (0.47%) Amazon EKS
14 2 (0.47%) Microsoft Copilot
15 1 (0.23%) Amazon ECS
15 1 (0.23%) Dynamics 365
15 1 (0.23%) PowerApps
Communications & Networking
1 93 (21.73%) DNS
2 91 (21.26%) Firewall
3 81 (18.93%) DHCP
4 60 (14.02%) TCP/IP
5 56 (13.08%) VPN
6 48 (11.21%) Wi-Fi
7 39 (9.11%) VoIP
8 25 (5.84%) VLAN
9 24 (5.61%) LAN
9 24 (5.61%) WAN
10 20 (4.67%) Wireless
11 9 (2.10%) Network Security
12 6 (1.40%) Unified Communications
13 5 (1.17%) Cisco IOS
14 4 (0.93%) Remote Desktop
15 3 (0.70%) BGP
15 3 (0.70%) Cisco Firepower
15 3 (0.70%) Internet
15 3 (0.70%) NAS
15 3 (0.70%) OSPF
Database & Business Intelligence
1 26 (6.07%) SQL Server
2 10 (2.34%) Azure SQL Database
3 5 (1.17%) Amazon RDS
3 5 (1.17%) MySQL
4 4 (0.93%) Power BI
5 1 (0.23%) Crystal Reports
5 1 (0.23%) Electronic Patient Records
5 1 (0.23%) PostgreSQL
5 1 (0.23%) Relational Database
5 1 (0.23%) SQL Server Integration Services
Development Applications
1 29 (6.78%) JIRA
2 8 (1.87%) Git
3 4 (0.93%) Browser DevTools
4 3 (0.70%) Bitbucket
4 3 (0.70%) GitLab
5 1 (0.23%) Jenkins
5 1 (0.23%) JUnit
5 1 (0.23%) SQL Server Management Studio (SSMS)
5 1 (0.23%) Visual Studio
General
1 197 (46.03%) Social Skills
2 26 (6.07%) Analytical Skills
3 25 (5.84%) Legal
4 24 (5.61%) Documentation Skills
5 20 (4.67%) Advertising
5 20 (4.67%) Telecoms
6 19 (4.44%) Finance
7 17 (3.97%) Organisational Skills
8 16 (3.74%) Public Sector
9 14 (3.27%) Manufacturing
10 11 (2.57%) Electronics
10 11 (2.57%) Games
10 11 (2.57%) Retail
11 7 (1.64%) Agriculture
12 6 (1.40%) Inclusion and Diversity
13 5 (1.17%) Law
14 3 (0.70%) Back Office
14 3 (0.70%) Banking
14 3 (0.70%) Presentation Skills
15 2 (0.47%) Police
Libraries, Frameworks & Software Standards
1 12 (2.80%) Middleware
2 4 (0.93%) COM
2 4 (0.93%) DCOM
2 4 (0.93%) JSON
2 4 (0.93%) LDAP
2 4 (0.93%) Node.js
2 4 (0.93%) Web Services
3 3 (0.70%) EDI
3 3 (0.70%) React
4 2 (0.47%) Terraform
5 1 (0.23%) AngularJS
5 1 (0.23%) Apache Camel
5 1 (0.23%) Elastic Stack
5 1 (0.23%) Mustache
5 1 (0.23%) Oracle GoldenGate
5 1 (0.23%) Pulumi
5 1 (0.23%) REST
5 1 (0.23%) SOAP
5 1 (0.23%) Spring
5 1 (0.23%) Spring Boot
Miscellaneous
1 69 (16.12%) Driving Licence
2 29 (6.78%) Onboarding
3 17 (3.97%) Self-Motivation
4 13 (3.04%) Video Conferencing
5 10 (2.34%) Client/Server
6 8 (1.87%) Clustering
7 6 (1.40%) Fat Client
7 6 (1.40%) iPhone
7 6 (1.40%) PKI
7 6 (1.40%) Thin Client
8 5 (1.17%) IoT
8 5 (1.17%) Raspberry Pi
8 5 (1.17%) Security Posture
9 4 (0.93%) Acoustics
9 4 (0.93%) Cyber Security Posture
9 4 (0.93%) Data Centre
9 4 (0.93%) Enterprise Software
9 4 (0.93%) Housing Association
9 4 (0.93%) Mobile App
9 4 (0.93%) Smartcard
Operating Systems
1 218 (50.93%) Windows
2 110 (25.70%) Windows Server
3 36 (8.41%) Mac OS
4 32 (7.48%) Windows 10
5 30 (7.01%) Linux
6 12 (2.80%) Android
7 9 (2.10%) Windows Server 2016
8 8 (1.87%) Ubuntu
9 6 (1.40%) Windows Server 2019
10 5 (1.17%) Windows Server 2012
11 3 (0.70%) Apple iOS
11 3 (0.70%) Debian
11 3 (0.70%) Robot Operating System
11 3 (0.70%) Windows Server 2008
12 1 (0.23%) Mac OS X
12 1 (0.23%) Unix
Processes & Methodologies
1 154 (35.98%) Problem-Solving
2 120 (28.04%) Customer Service
3 79 (18.46%) Cybersecurity
4 69 (16.12%) Infrastructure Engineering
5 68 (15.89%) Continuous Improvement
6 65 (15.19%) ITIL
7 54 (12.62%) Change Management
8 34 (7.94%) Service Delivery
9 32 (7.48%) Collaborative Culture
9 32 (7.48%) Incident Management
10 30 (7.01%) Mentoring
11 28 (6.54%) Identity Management
12 27 (6.31%) Business Continuity
13 26 (6.07%) Workflow
14 25 (5.84%) Service Management
15 23 (5.37%) Disaster Recovery
15 23 (5.37%) Root Cause Analysis
16 22 (5.14%) Remote Monitoring and Management
17 21 (4.91%) ITSM
18 20 (4.67%) Technical Leadership
Programming Languages
1 54 (12.62%) SQL
2 48 (11.21%) PowerShell
3 20 (4.67%) R
4 6 (1.40%) Python
5 4 (0.93%) Bash
6 3 (0.70%) PL/SQL
7 2 (0.47%) T-SQL
8 1 (0.23%) Bicep
8 1 (0.23%) Java
8 1 (0.23%) Korn
8 1 (0.23%) Shell Script
Qualifications
1 61 (14.25%) Degree
2 30 (7.01%) Microsoft Certification
3 16 (3.74%) Security Cleared
4 13 (3.04%) CCNA
4 13 (3.04%) Cisco Certification
5 11 (2.57%) SC Cleared
6 10 (2.34%) HNC
6 10 (2.34%) HND
7 9 (2.10%) Azure Certification
8 8 (1.87%) DBS Check
9 7 (1.64%) Computer Science Degree
10 5 (1.17%) MCSA
11 3 (0.70%) CCNP
11 3 (0.70%) CTC Cleared
11 3 (0.70%) MCSE
11 3 (0.70%) Microsoft Certified Professional
12 2 (0.47%) A+ Certification
12 2 (0.47%) City & Guilds
12 2 (0.47%) DV Cleared
13 1 (0.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 30 (7.01%) Cyber Essentials
2 28 (6.54%) SLA
3 20 (4.67%) ISO/IEC 27001
4 6 (1.40%) GDPR
5 5 (1.17%) ISO 9001
6 4 (0.93%) QA
7 2 (0.47%) Accessibility
8 1 (0.23%) Cyber Essentials PLUS
8 1 (0.23%) DICOM
8 1 (0.23%) Disclosure Scotland
8 1 (0.23%) HL7
System Software
1 176 (41.12%) Active Directory
2 59 (13.79%) Hyper-V
3 43 (10.05%) VMware Infrastructure
4 14 (3.27%) Virtual Machines
5 5 (1.17%) Docker
5 5 (1.17%) Terminal Services
5 5 (1.17%) vSphere
6 3 (0.70%) BitLocker
7 2 (0.47%) Virtual Desktop
8 1 (0.23%) Oracle RAC
Systems Management
1 106 (24.77%) Microsoft Intune
2 8 (1.87%) Systems Management Server (SMS)
3 7 (1.64%) Failover Clustering
4 5 (1.17%) SCCM
5 4 (0.93%) Jamf Pro
6 3 (0.70%) Autotask
6 3 (0.70%) Norton AntiVirus
7 2 (0.47%) Ansible
7 2 (0.47%) Kubernetes
7 2 (0.47%) Single Sign-On
8 1 (0.23%) Active Directory Federation Services
8 1 (0.23%) Grafana
8 1 (0.23%) Oracle Enterprise Manager
8 1 (0.23%) Oracle RMAN
8 1 (0.23%) Prometheus
Vendors
1 258 (60.28%) Microsoft
2 51 (11.92%) VMware
3 26 (6.07%) Cisco
3 26 (6.07%) Veeam
4 20 (4.67%) CrowdStrike
5 18 (4.21%) Apple
5 18 (4.21%) Google
6 17 (3.97%) Meraki
7 15 (3.50%) Ubiquiti
8 14 (3.27%) ServiceNow
9 10 (2.34%) HP
10 7 (1.64%) Acronis
11 6 (1.40%) ConnectWise
11 6 (1.40%) Datto
11 6 (1.40%) Synology
12 5 (1.17%) Dell
12 5 (1.17%) Freshdesk
12 5 (1.17%) Salesforce
13 4 (0.93%) Sophos
13 4 (0.93%) WatchGuard