Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote or hybrid work is £42,500 per year, according to job vacancies posted during the 6 months leading to 18 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 Sep 2025
Same period 2024 Same period 2023
Rank 191 204 196
Rank change year-on-year +13 -8 +118
Permanent jobs requiring a Support Engineer 268 371 435
As % of all permanent jobs with a WFH option 1.64% 1.58% 1.77%
As % of the Job Titles category 1.77% 1.64% 1.84%
Number of salaries quoted 234 318 397
10th Percentile £29,250 £28,500 £25,000
25th Percentile £32,563 £31,250 £29,750
Median annual salary (50th Percentile) £42,500 £37,500 £36,000
Median % change year-on-year +13.33% +4.17% +2.86%
75th Percentile £57,500 £48,500 £48,750
90th Percentile £58,000 £51,250 £66,778
UK median annual salary £37,500 £35,000 £34,500
% change year-on-year +7.14% +1.45% -1.43%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,105 22,566 23,696
% of permanent jobs with a recognized job title 92.68% 96.28% 96.50%
Number of salaries quoted 8,998 14,513 19,625
10th Percentile £29,750 £35,000 £37,500
25th Percentile £40,000 £44,738 £47,500
Median annual salary (50th Percentile) £57,500 £60,000 £62,500
Median % change year-on-year -4.17% -4.00% +4.17%
75th Percentile £77,500 £78,005 £80,000
90th Percentile £100,000 £97,500 £97,500
UK median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Support Engineer trend for jobs with Hybrid/Remote/WFH options

Support Engineer
Salary Trend for Jobs with Hybrid Work Options

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Support Engineer over the 6 months to 18 September 2025.

Support Engineer salary histogram for jobs with a WFH option

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 18 September 2025, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Support Engineer in the job title.

1 116 (43.28%) Windows
2 102 (38.06%) Social Skills
3 91 (33.96%) Problem-Solving
4 89 (33.21%) Microsoft
5 78 (29.10%) Azure
6 76 (28.36%) Active Directory
7 70 (26.12%) Microsoft 365
8 61 (22.76%) Driving Licence
9 56 (20.90%) Windows Server
10 50 (18.66%) Degree
10 50 (18.66%) Customer Service
11 42 (15.67%) Linux
12 41 (15.30%) Firewall
13 40 (14.93%) VMware
14 39 (14.55%) Mentoring
15 37 (13.81%) Siemens
16 36 (13.43%) Microsoft Intune
17 35 (13.06%) Cybersecurity
17 35 (13.06%) Microsoft Exchange
18 34 (12.69%) VMware Infrastructure
19 31 (11.57%) SQL Server
20 28 (10.45%) SQL
20 28 (10.45%) SharePoint
20 28 (10.45%) Entra ID
21 27 (10.07%) PowerShell
22 26 (9.70%) VPN
22 26 (9.70%) Finance
23 25 (9.33%) ITIL
24 24 (8.96%) Self-Motivation
24 24 (8.96%) AWS

Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (13.06%) Microsoft Exchange
2 28 (10.45%) SharePoint
3 4 (1.49%) IIS
3 4 (1.49%) Oracle Workflow
3 4 (1.49%) Tomcat
3 4 (1.49%) WebSphere
3 4 (1.49%) WebSphere Application Server
4 1 (0.37%) CMS
4 1 (0.37%) Umbraco
Applications
1 7 (2.61%) Microsoft Office
2 5 (1.87%) Microsoft Project
3 1 (0.37%) AutoCAD
Business Applications
1 4 (1.49%) NEC Housing
1 4 (1.49%) Salesforce CRM
2 2 (0.75%) Oracle ERP
3 1 (0.37%) Dynamics CRM
Cloud Services
1 78 (29.10%) Azure
2 70 (26.12%) Microsoft 365
3 28 (10.45%) Entra ID
4 24 (8.96%) AWS
5 19 (7.09%) OneDrive
6 17 (6.34%) SaaS
7 9 (3.36%) IaaS
8 6 (2.24%) Amazon EC2
8 6 (2.24%) Amazon S3
8 6 (2.24%) AWS CloudFormation
8 6 (2.24%) AWS Lambda
8 6 (2.24%) Serverless
9 5 (1.87%) Cohesity
9 5 (1.87%) Dynamics 365
9 5 (1.87%) PaaS
9 5 (1.87%) Salesforce Service Cloud
10 4 (1.49%) Amazon ECR
10 4 (1.49%) Azure Monitor
10 4 (1.49%) Route 53
10 4 (1.49%) Virtual Private Cloud
Communications & Networking
1 41 (15.30%) Firewall
2 26 (9.70%) VPN
3 19 (7.09%) WAN
4 18 (6.72%) DNS
5 17 (6.34%) SAN
6 16 (5.97%) LAN
7 13 (4.85%) VoIP
7 13 (4.85%) Wi-Fi
8 11 (4.10%) VLAN
9 10 (3.73%) DHCP
10 8 (2.99%) Internet
10 8 (2.99%) TCP/IP
11 6 (2.24%) SD-WAN
12 5 (1.87%) DMZ
12 5 (1.87%) Modbus
12 5 (1.87%) NAS
12 5 (1.87%) STUN
12 5 (1.87%) Unified Communications
13 4 (1.49%) SSH
13 4 (1.49%) SSL
Database & Business Intelligence
1 31 (11.57%) SQL Server
2 9 (3.36%) MySQL
2 9 (3.36%) PostgreSQL
3 6 (2.24%) DB2
4 4 (1.49%) Amazon RDS
4 4 (1.49%) BusinessObjects
4 4 (1.49%) MariaDB
4 4 (1.49%) MS Access
4 4 (1.49%) SAP Data Services
5 3 (1.12%) Azure SQL Database
5 3 (1.12%) Elasticsearch
6 1 (0.37%) Relational Database
Development Applications
1 4 (1.49%) Toad
2 2 (0.75%) Git
2 2 (0.75%) JIRA
3 1 (0.37%) Fiddler
3 1 (0.37%) GitLab
3 1 (0.37%) SonarQube
3 1 (0.37%) Sonatype Nexus
General
1 102 (38.06%) Social Skills
2 26 (9.70%) Finance
3 21 (7.84%) Inclusion and Diversity
4 19 (7.09%) Analytical Skills
5 11 (4.10%) Manufacturing
5 11 (4.10%) Public Sector
6 10 (3.73%) Automotive
6 10 (3.73%) Documentation Skills
6 10 (3.73%) Organisational Skills
7 9 (3.36%) Telecoms
8 8 (2.99%) Retail
9 5 (1.87%) Banking
10 4 (1.49%) Games
10 4 (1.49%) Legal
10 4 (1.49%) Local Government
11 3 (1.12%) Back Office
11 3 (1.12%) Electronics
11 3 (1.12%) Front Office
11 3 (1.12%) Marketing
12 2 (0.75%) Law
Libraries, Frameworks & Software Standards
1 5 (1.87%) FreeSWITCH
2 4 (1.49%) LAPP Stack
2 4 (1.49%) LDAP
2 4 (1.49%) WebSphere MQ
3 3 (1.12%) Elastic Stack
4 1 (0.37%) Microsoft Graph
4 1 (0.37%) ModSecurity
4 1 (0.37%) Node.js
4 1 (0.37%) OAuth
4 1 (0.37%) OLE
4 1 (0.37%) OpenID
4 1 (0.37%) React
4 1 (0.37%) REST
4 1 (0.37%) SAML
4 1 (0.37%) XML
Miscellaneous
1 61 (22.76%) Driving Licence
2 24 (8.96%) Self-Motivation
3 23 (8.58%) Onboarding
4 7 (2.61%) Data Centre
5 5 (1.87%) Cyber Security Posture
5 5 (1.87%) Linux Command Line
6 4 (1.49%) Hybrid Cloud
6 4 (1.49%) Robotics
6 4 (1.49%) Video Conferencing
7 3 (1.12%) BYOD
7 3 (1.12%) Equities
7 3 (1.12%) Foreign Exchange (FX)
7 3 (1.12%) Management Information System
7 3 (1.12%) Replication
8 2 (0.75%) Enterprise Storage
8 2 (0.75%) Housing Association
8 2 (0.75%) Public Cloud
8 2 (0.75%) Renewable Energy
9 1 (0.37%) Distributed Computing
9 1 (0.37%) Legacy Systems
Operating Systems
1 116 (43.28%) Windows
2 56 (20.90%) Windows Server
3 42 (15.67%) Linux
4 21 (7.84%) Mac OS
4 21 (7.84%) Windows 10
5 17 (6.34%) Windows Server 2016
6 13 (4.85%) Unix
7 11 (4.10%) Apple iOS
8 10 (3.73%) Debian
8 10 (3.73%) Windows Server 2019
9 9 (3.36%) Red Hat Enterprise Linux
10 6 (2.24%) Android
11 5 (1.87%) Mac OS X
11 5 (1.87%) Solaris
11 5 (1.87%) Windows Server 2012
Processes & Methodologies
1 91 (33.96%) Problem-Solving
2 50 (18.66%) Customer Service
3 39 (14.55%) Mentoring
4 35 (13.06%) Cybersecurity
5 25 (9.33%) ITIL
6 21 (7.84%) Continuous Improvement
7 19 (7.09%) Infrastructure Engineering
8 16 (5.97%) Disaster Recovery
9 13 (4.85%) DevOps
9 13 (4.85%) Migration
9 13 (4.85%) Project Delivery
9 13 (4.85%) Project Management
10 12 (4.48%) High Availability
10 12 (4.48%) Network Management
11 11 (4.10%) Roadmaps
12 10 (3.73%) Change Management
12 10 (3.73%) Computer Science
12 10 (3.73%) Customer-Centricity
12 10 (3.73%) Infrastructure Management
12 10 (3.73%) Password Management
Programming Languages
1 28 (10.45%) SQL
2 27 (10.07%) PowerShell
3 17 (6.34%) Python
4 6 (2.24%) Bash
5 5 (1.87%) Korn
6 4 (1.49%) Bicep
6 4 (1.49%) C#
6 4 (1.49%) PHP
6 4 (1.49%) Shell Script
6 4 (1.49%) VB
7 3 (1.12%) Java
7 3 (1.12%) VBA
8 1 (0.37%) Go
8 1 (0.37%) Progress 4GL
8 1 (0.37%) T-SQL
8 1 (0.37%) TypeScript
Qualifications
1 50 (18.66%) Degree
2 22 (8.21%) Security Cleared
3 20 (7.46%) Microsoft Certification
4 10 (3.73%) DBS Check
4 10 (3.73%) MCP
4 10 (3.73%) MCSA
5 8 (2.99%) CCNA
5 8 (2.99%) Cisco Certification
6 7 (2.61%) Azure Certification
6 7 (2.61%) City & Guilds
6 7 (2.61%) Computer Science Degree
6 7 (2.61%) ITIL Certification
6 7 (2.61%) MCSE
6 7 (2.61%) SC Cleared
7 6 (2.24%) DV Cleared
8 4 (1.49%) AWS Certification
9 3 (1.12%) BPSS Clearance
10 2 (0.75%) A+ Certification
10 2 (0.75%) CCNP
10 2 (0.75%) NVQ Level 3
Quality Assurance & Compliance
1 21 (7.84%) SLA
2 7 (2.61%) GDPR
3 6 (2.24%) ISO/IEC 27001
4 5 (1.87%) Cyber Essentials
4 5 (1.87%) ISO 9001
5 1 (0.37%) NIST
System Software
1 76 (28.36%) Active Directory
2 34 (12.69%) VMware Infrastructure
3 17 (6.34%) Hyper-V
4 9 (3.36%) Docker
5 6 (2.24%) XenApp
6 5 (1.87%) Kamailio
6 5 (1.87%) vSphere
7 4 (1.49%) Terminal Services
8 3 (1.12%) BitLocker
8 3 (1.12%) Virtual Desktop
8 3 (1.12%) Virtual Machines
9 2 (0.75%) Microsoft Virtual Server
9 2 (0.75%) Virtual Servers
9 2 (0.75%) VMware ESXi
Systems Management
1 36 (13.43%) Microsoft Intune
2 12 (4.48%) Terraform
3 8 (2.99%) Ansible
4 7 (2.61%) Kubernetes
5 4 (1.49%) SCOM
6 3 (1.12%) Control-M
6 3 (1.12%) Jamf Pro
7 2 (0.75%) Grafana
7 2 (0.75%) Kibana
7 2 (0.75%) logstash
7 2 (0.75%) Prometheus
8 1 (0.37%) Active Directory Federation Services
8 1 (0.37%) Docker Swarm
8 1 (0.37%) Plesk
8 1 (0.37%) SCCM
8 1 (0.37%) Single Sign-On
Vendors
1 89 (33.21%) Microsoft
2 40 (14.93%) VMware
3 37 (13.81%) Siemens
4 15 (5.60%) Cisco
5 11 (4.10%) SAP
6 9 (3.36%) Citrix
6 9 (3.36%) Meraki
6 9 (3.36%) NetApp
6 9 (3.36%) Salesforce
6 9 (3.36%) SonicWALL
7 8 (2.99%) HP
8 7 (2.61%) Apple
9 6 (2.24%) CheckPoint
9 6 (2.24%) Dell
9 6 (2.24%) IBM
9 6 (2.24%) Oracle
9 6 (2.24%) Progress
10 5 (1.87%) ESET
10 5 (1.87%) Red Hat
11 4 (1.49%) Datto