Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 3 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Jul 2026
Same period 2025 Same period 2024
Rank 115 186 179
Rank change year-on-year +71 -7 +21
Permanent jobs requiring a Support Engineer 489 302 609
As % of all permanent jobs with remote/hybrid work options 2.35% 1.88% 1.82%
As % of the Job Titles category 2.50% 2.04% 1.89%
Number of salaries quoted 407 255 554
10th Percentile £27,000 £27,850 £26,000
25th Percentile £30,000 £31,250 £29,500
Median annual salary (50th Percentile) £36,000 £40,000 £35,000
Median % change year-on-year -10.00% +14.29% -
75th Percentile £43,750 £52,500 £45,000
90th Percentile £57,500 £58,000 £51,250
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -4.41%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 19,569 14,817 32,142
% of permanent jobs with a recognized job title 93.93% 92.28% 96.15%
Number of salaries quoted 14,291 9,211 25,042
10th Percentile £35,000 £30,000 £32,500
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £55,500
Median % change year-on-year - +8.11% -11.20%
75th Percentile £80,000 £77,500 £75,000
90th Percentile £97,500 £102,500 £95,000
UK median annual salary £55,000 £56,500 £52,500
% change year-on-year -2.65% +7.62% -12.50%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 3 July 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 3 July 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 291 (59.51%) Microsoft
2 266 (54.40%) Microsoft 365
3 250 (51.12%) Windows
4 198 (40.49%) Azure
5 186 (38.04%) Problem-Solving
6 182 (37.22%) Active Directory
7 173 (35.38%) Entra ID
8 159 (32.52%) Customer Service
9 120 (24.54%) ITIL
10 118 (24.13%) Windows Server
11 109 (22.29%) Microsoft Intune
12 103 (21.06%) Microsoft Exchange
13 100 (20.45%) Firewall
14 98 (20.04%) Continuous Improvement
15 95 (19.43%) Cybersecurity
16 93 (19.02%) SharePoint
17 90 (18.40%) Degree
18 82 (16.77%) DNS
19 80 (16.36%) Microsoft Office
20 75 (15.34%) SLA
21 74 (15.13%) Windows 10
22 73 (14.93%) DHCP
23 64 (13.09%) SQL
24 63 (12.88%) Cisco
25 59 (12.07%) Infrastructure Engineering
26 58 (11.86%) Hyper-V
26 58 (11.86%) SaaS
26 58 (11.86%) Security Cleared
27 56 (11.45%) Change Management
27 56 (11.45%) Wi-Fi

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 103 (21.06%) Microsoft Exchange
2 93 (19.02%) SharePoint
3 19 (3.89%) IIS
4 9 (1.84%) Exchange Server 2007
4 9 (1.84%) Exchange Server 2010
4 9 (1.84%) Exchange Server 2013
5 6 (1.23%) Confluence
6 1 (0.20%) JBoss
6 1 (0.20%) OpenStack
6 1 (0.20%) Red Hat Fuse
Applications
1 80 (16.36%) Microsoft Office
2 1 (0.20%) EngageOne
Business Applications
1 3 (0.61%) Oracle EBS
1 3 (0.61%) Remedy ITSM
2 1 (0.20%) Dynamics CRM
2 1 (0.20%) iTrent
2 1 (0.20%) Sage X3
2 1 (0.20%) TIBCO iProcess
Cloud Services
1 266 (54.40%) Microsoft 365
2 198 (40.49%) Azure
3 173 (35.38%) Entra ID
4 58 (11.86%) SaaS
5 37 (7.57%) AWS
6 24 (4.91%) Google Workspace
6 24 (4.91%) Mimecast
7 22 (4.50%) OneDrive
8 14 (2.86%) Power Platform
9 7 (1.43%) IaaS
10 6 (1.23%) Power Automate
11 5 (1.02%) Cloudflare
11 5 (1.02%) Intacct
11 5 (1.02%) Serverless
12 4 (0.82%) Azure Sentinel
12 4 (0.82%) Cloud Computing
13 3 (0.61%) Amazon S3
13 3 (0.61%) Azure Logic Apps
13 3 (0.61%) Azure Storage
13 3 (0.61%) Microsoft Copilot
Communications & Networking
1 100 (20.45%) Firewall
2 82 (16.77%) DNS
3 73 (14.93%) DHCP
4 56 (11.45%) Wi-Fi
5 55 (11.25%) TCP/IP
5 55 (11.25%) VPN
6 50 (10.22%) VoIP
7 33 (6.75%) LAN
8 30 (6.13%) WAN
9 21 (4.29%) VLAN
10 13 (2.66%) Wireless
11 8 (1.64%) Network Security
11 8 (1.64%) Unified Communications
12 5 (1.02%) DMZ
12 5 (1.02%) Reverse Proxy
12 5 (1.02%) STUN
13 3 (0.61%) Cisco IOS
13 3 (0.61%) NAS
14 2 (0.41%) Internet
14 2 (0.41%) Remote Desktop
Database & Business Intelligence
1 34 (6.95%) SQL Server
2 11 (2.25%) Azure SQL Database
3 10 (2.04%) MySQL
4 6 (1.23%) Power BI
5 5 (1.02%) Amazon RDS
6 3 (0.61%) PostgreSQL
7 1 (0.20%) Crystal Reports
7 1 (0.20%) Electronic Patient Records
7 1 (0.20%) Relational Database
7 1 (0.20%) SQL Server Integration Services
Development Applications
1 33 (6.75%) JIRA
2 8 (1.64%) SQL Server Management Studio (SSMS)
3 4 (0.82%) Browser DevTools
4 3 (0.61%) Git
5 2 (0.41%) Postman
6 1 (0.20%) Jenkins
6 1 (0.20%) JUnit
6 1 (0.20%) Visual Studio
General
1 241 (49.28%) Social Skills
2 35 (7.16%) Back Office
3 34 (6.95%) Finance
4 32 (6.54%) Organisational Skills
5 28 (5.73%) Documentation Skills
5 28 (5.73%) Legal
6 25 (5.11%) Analytical Skills
7 20 (4.09%) Telecoms
8 19 (3.89%) Manufacturing
9 14 (2.86%) Public Sector
9 14 (2.86%) Retail
10 13 (2.66%) Advertising
11 12 (2.45%) Electronics
12 10 (2.04%) Inclusion and Diversity
13 8 (1.64%) Law
14 6 (1.23%) Agriculture
14 6 (1.23%) Games
15 4 (0.82%) Financial Institution
16 3 (0.61%) Banking
17 2 (0.41%) Marketing
Libraries, Frameworks & Software Standards
1 11 (2.25%) Middleware
2 10 (2.04%) .NET
3 8 (1.64%) CSS
3 8 (1.64%) HTML
4 7 (1.43%) JSON
5 5 (1.02%) FreeSWITCH
6 4 (0.82%) AngularJS
6 4 (0.82%) COM
6 4 (0.82%) DCOM
6 4 (0.82%) LDAP
6 4 (0.82%) Web Services
7 3 (0.61%) EDI
7 3 (0.61%) HTML5
7 3 (0.61%) jQuery
8 2 (0.41%) .NET Core
9 1 (0.20%) Apache Camel
9 1 (0.20%) Elastic Stack
9 1 (0.20%) Oracle GoldenGate
9 1 (0.20%) Spring
9 1 (0.20%) Spring Boot
Miscellaneous
1 59 (12.07%) Driving Licence
2 30 (6.13%) Self-Motivation
3 28 (5.73%) Onboarding
4 11 (2.25%) Client/Server
5 9 (1.84%) Video Conferencing
6 7 (1.43%) Clustering
7 6 (1.23%) CMDB
7 6 (1.23%) PKI
8 5 (1.02%) iPhone
8 5 (1.02%) Mobile App
8 5 (1.02%) Raspberry Pi
9 4 (0.82%) Acoustics
9 4 (0.82%) Data Centre
9 4 (0.82%) Housing Association
9 4 (0.82%) Legacy Systems
9 4 (0.82%) Management Information System
9 4 (0.82%) Security Posture
9 4 (0.82%) Smartcard
9 4 (0.82%) Social Media
10 3 (0.61%) CCTV
Operating Systems
1 250 (51.12%) Windows
2 118 (24.13%) Windows Server
3 74 (15.13%) Windows 10
4 38 (7.77%) Mac OS
5 36 (7.36%) Linux
6 22 (4.50%) Windows Server 2016
7 17 (3.48%) Windows Server 2012
8 12 (2.45%) Windows Server 2019
9 11 (2.25%) Android
10 10 (2.04%) Windows Server 2008
11 8 (1.64%) Ubuntu
12 5 (1.02%) Debian
13 4 (0.82%) Apple iOS
14 3 (0.61%) CentOS
14 3 (0.61%) SUSE
15 2 (0.41%) Mac OS X
15 2 (0.41%) Unix
15 2 (0.41%) VMS
16 1 (0.20%) Windows 7
Processes & Methodologies
1 186 (38.04%) Problem-Solving
2 159 (32.52%) Customer Service
3 120 (24.54%) ITIL
4 98 (20.04%) Continuous Improvement
5 95 (19.43%) Cybersecurity
6 59 (12.07%) Infrastructure Engineering
7 56 (11.45%) Change Management
8 51 (10.43%) Ticket Management
9 49 (10.02%) Customer Experience
10 45 (9.20%) Analytics
11 42 (8.59%) Software Deployment
12 38 (7.77%) Patch Management
13 35 (7.16%) Customer Acquisition
14 34 (6.95%) Service Delivery
15 32 (6.54%) Incident Management
16 30 (6.13%) Identity Management
17 27 (5.52%) Workflow
18 25 (5.11%) Business Continuity
18 25 (5.11%) Collaborative Culture
18 25 (5.11%) Root Cause Analysis
Programming Languages
1 64 (13.09%) SQL
2 50 (10.22%) PowerShell
3 20 (4.09%) R
4 17 (3.48%) Python
5 12 (2.45%) JavaScript
6 10 (2.04%) Bash
7 7 (1.43%) C#
8 3 (0.61%) Google Apps Script
8 3 (0.61%) Java
9 2 (0.41%) Kusto Query Language
9 2 (0.41%) PHP
9 2 (0.41%) T-SQL
10 1 (0.20%) Bicep
10 1 (0.20%) Korn
10 1 (0.20%) Shell Script
Qualifications
1 90 (18.40%) Degree
2 58 (11.86%) Security Cleared
3 51 (10.43%) SC Cleared
4 35 (7.16%) CTC Cleared
5 28 (5.73%) Microsoft Certification
6 18 (3.68%) Azure Certification
6 18 (3.68%) DBS Check
7 7 (1.43%) CCNA
7 7 (1.43%) Cisco Certification
8 5 (1.02%) HNC
8 5 (1.02%) HND
8 5 (1.02%) ITIL Certification
8 5 (1.02%) Network+ Certification
9 3 (0.61%) A+ Certification
10 2 (0.41%) DV Cleared
10 2 (0.41%) MCSA
11 1 (0.20%) ACSP
11 1 (0.20%) AWS Certification
11 1 (0.20%) CompTIA Security+
Quality Assurance & Compliance
1 75 (15.34%) SLA
2 27 (5.52%) Cyber Essentials
3 22 (4.50%) ISO/IEC 27001
4 10 (2.04%) QA
5 7 (1.43%) GDPR
6 4 (0.82%) Cyber Essentials PLUS
7 3 (0.61%) Data Quality
7 3 (0.61%) ISO 9001
7 3 (0.61%) PCI DSS
8 2 (0.41%) Accessibility
9 1 (0.20%) DICOM
9 1 (0.20%) Disclosure Scotland
9 1 (0.20%) HL7
9 1 (0.20%) ISO 22301
System Software
1 182 (37.22%) Active Directory
2 58 (11.86%) Hyper-V
3 30 (6.13%) VMware Infrastructure
4 10 (2.04%) Virtual Machines
5 6 (1.23%) Virtual Desktop
6 5 (1.02%) Docker
6 5 (1.02%) Terminal Services
6 5 (1.02%) vSphere
7 3 (0.61%) BitLocker
7 3 (0.61%) Microsoft Virtual Server
7 3 (0.61%) Virtual Servers
8 1 (0.20%) Oracle RAC
Systems Management
1 109 (22.29%) Microsoft Intune
2 9 (1.84%) SCCM
3 8 (1.64%) Active Directory Federation Services
3 8 (1.64%) Jamf Pro
4 6 (1.23%) Failover Clustering
5 5 (1.02%) Single Sign-On
5 5 (1.02%) Terraform
6 4 (0.82%) Systems Management Server (SMS)
7 3 (0.61%) Ansible
7 3 (0.61%) Autotask
7 3 (0.61%) Norton AntiVirus
8 2 (0.41%) Kubernetes
9 1 (0.20%) Grafana
9 1 (0.20%) Oracle Enterprise Manager
9 1 (0.20%) Oracle RMAN
9 1 (0.20%) Prometheus
Vendors
1 291 (59.51%) Microsoft
2 63 (12.88%) Cisco
3 40 (8.18%) VMware
4 23 (4.70%) Google
5 22 (4.50%) Meraki
6 20 (4.09%) CrowdStrike
7 19 (3.89%) Veeam
8 15 (3.07%) ServiceNow
8 15 (3.07%) Ubiquiti
9 12 (2.45%) Apple
10 11 (2.25%) HP
11 10 (2.04%) Dell
12 8 (1.64%) Salesforce
13 6 (1.23%) ConnectWise
13 6 (1.23%) Sage
14 5 (1.02%) Freshdesk
14 5 (1.02%) Sophos
14 5 (1.02%) Synology
15 4 (0.82%) Oracle
15 4 (0.82%) SonicWALL