Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £35,500 per year, according to job vacancies posted during the 6 months leading to 3 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Oct 2026
Same period 2025 Same period 2024
Rank 155 203 199
Rank change year-on-year +48 -4 -14
Permanent jobs requiring a Support Engineer 424 255 362
As % of all permanent jobs with remote/hybrid work options 1.70% 1.52% 1.62%
As % of the Job Titles category 1.82% 1.63% 1.68%
Number of salaries quoted 364 223 305
10th Percentile £27,750 £29,000 £28,500
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £35,500 £42,500 £37,500
Median % change year-on-year -16.47% +13.33% +0.67%
75th Percentile £43,750 £57,500 £47,500
90th Percentile £53,750 £58,000 £51,250
UK median annual salary £36,000 £37,500 £35,000
% change year-on-year -4.00% +7.14% -

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 23,349 15,648 21,563
% of permanent jobs with a recognized job title 93.85% 92.99% 96.48%
Number of salaries quoted 16,180 8,788 13,430
10th Percentile £35,000 £29,500 £35,000
25th Percentile £45,000 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £79,000
90th Percentile £100,000 £98,750 £100,000
UK median annual salary £58,500 £55,000 £55,000
% change year-on-year +6.36% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 3 October 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 3 October 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 256 (60.38%) Microsoft
2 227 (53.54%) Windows
3 226 (53.30%) Microsoft 365
4 171 (40.33%) Active Directory
5 165 (38.92%) Azure
6 160 (37.74%) Problem-Solving
7 154 (36.32%) Entra ID
8 118 (27.83%) Customer Service
9 110 (25.94%) SharePoint
10 109 (25.71%) Windows Server
11 107 (25.24%) Microsoft Intune
12 104 (24.53%) DNS
13 101 (23.82%) Microsoft Exchange
14 89 (20.99%) DHCP
15 87 (20.52%) Cybersecurity
15 87 (20.52%) Firewall
16 73 (17.22%) Infrastructure Engineering
17 68 (16.04%) Continuous Improvement
18 65 (15.33%) Hyper-V
19 62 (14.62%) VPN
20 60 (14.15%) TCP/IP
21 55 (12.97%) Degree
22 54 (12.74%) VMware
23 53 (12.50%) ITIL
24 49 (11.56%) Wi-Fi
25 48 (11.32%) PowerShell
26 47 (11.08%) Change Management
26 47 (11.08%) SQL
27 46 (10.85%) VMware Infrastructure
28 39 (9.20%) Mac OS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 110 (25.94%) SharePoint
2 101 (23.82%) Microsoft Exchange
3 29 (6.84%) IIS
4 4 (0.94%) Confluence
5 1 (0.24%) JBoss
5 1 (0.24%) OpenStack
5 1 (0.24%) Red Hat Fuse
Applications
1 31 (7.31%) Microsoft Office
2 2 (0.47%) Microsoft Excel
Business Applications
1 4 (0.94%) NetSuite
1 4 (0.94%) Shopify
2 3 (0.71%) Remedy ITSM
3 1 (0.24%) Dynamics CRM
3 1 (0.24%) iTrent
3 1 (0.24%) Sage X3
Cloud Services
1 226 (53.30%) Microsoft 365
2 165 (38.92%) Azure
3 154 (36.32%) Entra ID
4 36 (8.49%) AWS
5 30 (7.08%) SaaS
6 28 (6.60%) OneDrive
7 21 (4.95%) Google Workspace
8 16 (3.77%) Mimecast
9 10 (2.36%) Power Platform
10 7 (1.65%) Power Automate
10 7 (1.65%) Serverless
11 6 (1.42%) Cloudflare
12 5 (1.18%) Cloud Computing
13 3 (0.71%) GitHub
13 3 (0.71%) GitHub Actions
14 2 (0.47%) Amazon EKS
15 1 (0.24%) Amazon ECS
15 1 (0.24%) Azure Logic Apps
15 1 (0.24%) Microsoft Copilot
15 1 (0.24%) PowerApps
Communications & Networking
1 104 (24.53%) DNS
2 89 (20.99%) DHCP
3 87 (20.52%) Firewall
4 62 (14.62%) VPN
5 60 (14.15%) TCP/IP
6 49 (11.56%) Wi-Fi
7 38 (8.96%) VoIP
8 29 (6.84%) VLAN
9 25 (5.90%) LAN
9 25 (5.90%) WAN
10 22 (5.19%) Wireless
11 9 (2.12%) Network Security
12 6 (1.42%) Unified Communications
13 5 (1.18%) Cisco IOS
13 5 (1.18%) IP Telephony
14 4 (0.94%) Remote Desktop
15 3 (0.71%) Cisco Firepower
15 3 (0.71%) Internet
15 3 (0.71%) IPsec
15 3 (0.71%) SSL
Database & Business Intelligence
1 28 (6.60%) SQL Server
2 6 (1.42%) Azure SQL Database
3 4 (0.94%) Amazon RDS
4 3 (0.71%) MySQL
5 2 (0.47%) Power BI
6 1 (0.24%) Crystal Reports
6 1 (0.24%) Electronic Patient Records
6 1 (0.24%) PostgreSQL
6 1 (0.24%) Relational Database
6 1 (0.24%) SQL Server Integration Services
Development Applications
1 25 (5.90%) JIRA
2 9 (2.12%) Git
3 4 (0.94%) Bitbucket
4 3 (0.71%) GitLab
5 2 (0.47%) Browser DevTools
6 1 (0.24%) Jenkins
6 1 (0.24%) JUnit
6 1 (0.24%) SQL Server Management Studio (SSMS)
6 1 (0.24%) Visual Studio
General
1 213 (50.24%) Social Skills
2 27 (6.37%) Analytical Skills
3 24 (5.66%) Documentation Skills
4 22 (5.19%) Telecoms
5 20 (4.72%) Finance
5 20 (4.72%) Legal
5 20 (4.72%) Public Sector
6 18 (4.25%) Advertising
6 18 (4.25%) Organisational Skills
7 13 (3.07%) Retail
8 11 (2.59%) Games
8 11 (2.59%) Manufacturing
9 8 (1.89%) Electronics
10 7 (1.65%) Agriculture
10 7 (1.65%) Inclusion and Diversity
11 4 (0.94%) Law
12 3 (0.71%) Back Office
12 3 (0.71%) Banking
12 3 (0.71%) Presentation Skills
13 2 (0.47%) Police
Libraries, Frameworks & Software Standards
1 12 (2.83%) Middleware
2 4 (0.94%) COM
2 4 (0.94%) DCOM
2 4 (0.94%) LDAP
2 4 (0.94%) Node.js
2 4 (0.94%) Web Services
3 3 (0.71%) EDI
3 3 (0.71%) React
4 2 (0.47%) JSON
5 1 (0.24%) AngularJS
5 1 (0.24%) Apache Camel
5 1 (0.24%) Elastic Stack
5 1 (0.24%) Jakarta EE
5 1 (0.24%) Mustache
5 1 (0.24%) REST
5 1 (0.24%) SOAP
5 1 (0.24%) Spring
5 1 (0.24%) Spring Boot
5 1 (0.24%) Terraform
Miscellaneous
1 80 (18.87%) Driving Licence
2 36 (8.49%) Onboarding
3 13 (3.07%) Self-Motivation
3 13 (3.07%) Video Conferencing
4 8 (1.89%) Clustering
5 7 (1.65%) CCTV
6 6 (1.42%) Client/Server
6 6 (1.42%) Cyber Security Posture
6 6 (1.42%) Fat Client
6 6 (1.42%) iPhone
6 6 (1.42%) Security Posture
6 6 (1.42%) Thin Client
7 5 (1.18%) Enterprise Software
7 5 (1.18%) IoT
7 5 (1.18%) PKI
8 4 (0.94%) CMDB
8 4 (0.94%) Data Centre
8 4 (0.94%) Housing Association
8 4 (0.94%) Mobile App
8 4 (0.94%) Smartcard
Operating Systems
1 227 (53.54%) Windows
2 109 (25.71%) Windows Server
3 39 (9.20%) Mac OS
4 29 (6.84%) Windows 10
5 27 (6.37%) Linux
6 11 (2.59%) Android
7 6 (1.42%) Ubuntu
8 5 (1.18%) Windows Server 2016
8 5 (1.18%) Windows Server 2019
9 4 (0.94%) Apple iOS
10 3 (0.71%) Debian
10 3 (0.71%) Robot Operating System
11 1 (0.24%) Windows Server 2012
Processes & Methodologies
1 160 (37.74%) Problem-Solving
2 118 (27.83%) Customer Service
3 87 (20.52%) Cybersecurity
4 73 (17.22%) Infrastructure Engineering
5 68 (16.04%) Continuous Improvement
6 53 (12.50%) ITIL
7 47 (11.08%) Change Management
8 37 (8.73%) Service Delivery
9 36 (8.49%) Mentoring
10 31 (7.31%) Business Continuity
10 31 (7.31%) Collaborative Culture
11 28 (6.60%) Root Cause Analysis
12 27 (6.37%) Disaster Recovery
13 26 (6.13%) Incident Management
14 25 (5.90%) Service Management
15 24 (5.66%) Identity Management
15 24 (5.66%) ITSM
16 22 (5.19%) Remote Monitoring and Management
17 21 (4.95%) Workflow
18 20 (4.72%) Customer Experience
Programming Languages
1 48 (11.32%) PowerShell
2 47 (11.08%) SQL
3 15 (3.54%) R
4 6 (1.42%) Python
5 4 (0.94%) PL/SQL
6 3 (0.71%) Bash
7 2 (0.47%) T-SQL
8 1 (0.24%) Java
Qualifications
1 55 (12.97%) Degree
2 31 (7.31%) Microsoft Certification
3 19 (4.48%) Security Cleared
4 14 (3.30%) CCNA
4 14 (3.30%) Cisco Certification
5 10 (2.36%) SC Cleared
6 8 (1.89%) Azure Certification
6 8 (1.89%) HNC
6 8 (1.89%) HND
7 7 (1.65%) Computer Science Degree
7 7 (1.65%) MCSA
8 5 (1.18%) CCNP
8 5 (1.18%) MCSE
8 5 (1.18%) Microsoft Certified Professional
9 4 (0.94%) DBS Check
10 3 (0.71%) CTC Cleared
11 2 (0.47%) A+ Certification
11 2 (0.47%) City & Guilds
12 1 (0.24%) AWS Certification
12 1 (0.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 33 (7.78%) Cyber Essentials
2 26 (6.13%) SLA
3 15 (3.54%) ISO/IEC 27001
4 8 (1.89%) GDPR
5 5 (1.18%) ISO 9001
6 4 (0.94%) QA
7 2 (0.47%) Accessibility
8 1 (0.24%) DICOM
8 1 (0.24%) Disclosure Scotland
8 1 (0.24%) HL7
8 1 (0.24%) PCI DSS
System Software
1 171 (40.33%) Active Directory
2 65 (15.33%) Hyper-V
3 46 (10.85%) VMware Infrastructure
4 15 (3.54%) Virtual Machines
5 5 (1.18%) Docker
6 3 (0.71%) Terminal Services
6 3 (0.71%) vSphere
7 2 (0.47%) Virtual Desktop
8 1 (0.24%) BitLocker
Systems Management
1 107 (25.24%) Microsoft Intune
2 12 (2.83%) Systems Management Server (SMS)
3 7 (1.65%) Failover Clustering
4 4 (0.94%) Jamf Pro
5 3 (0.71%) Autotask
5 3 (0.71%) Norton AntiVirus
6 2 (0.47%) Ansible
6 2 (0.47%) Kubernetes
6 2 (0.47%) Single Sign-On
7 1 (0.24%) Grafana
7 1 (0.24%) Nessus
7 1 (0.24%) Prometheus
7 1 (0.24%) SCCM
Vendors
1 256 (60.38%) Microsoft
2 54 (12.74%) VMware
3 28 (6.60%) Veeam
4 25 (5.90%) Cisco
5 22 (5.19%) Apple
5 22 (5.19%) Google
6 15 (3.54%) CrowdStrike
7 14 (3.30%) Meraki
7 14 (3.30%) Ubiquiti
8 10 (2.36%) Acronis
8 10 (2.36%) ServiceNow
9 9 (2.12%) WatchGuard
10 7 (1.65%) Datto
10 7 (1.65%) HP
10 7 (1.65%) Synology
11 5 (1.18%) Citrix
11 5 (1.18%) ConnectWise
11 5 (1.18%) Dell
11 5 (1.18%) Mitel
11 5 (1.18%) Salesforce