Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 21 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Jul 2026
Same period 2025 Same period 2024
Rank 127 182 192
Rank change year-on-year +55 +10 +9
Permanent jobs requiring a Support Engineer 474 298 498
As % of all permanent jobs with remote/hybrid work options 2.19% 1.81% 1.71%
As % of the Job Titles category 2.33% 1.96% 1.78%
Number of salaries quoted 417 253 454
10th Percentile £27,400 £28,000 £26,075
25th Percentile £30,000 £31,250 £30,000
Median annual salary (50th Percentile) £36,000 £40,000 £37,500
Median % change year-on-year -10.00% +6.67% +7.14%
75th Percentile £43,750 £52,500 £47,250
90th Percentile £58,000 £58,000 £51,250
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -4.41%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 20,324 15,191 28,016
% of permanent jobs with a recognized job title 94.08% 92.21% 96.13%
Number of salaries quoted 14,743 9,431 21,281
10th Percentile £35,000 £29,848 £33,750
25th Percentile £45,000 £41,000 £42,500
Median annual salary (50th Percentile) £60,000 £57,500 £57,500
Median % change year-on-year +4.35% - -8.00%
75th Percentile £80,000 £77,500 £75,000
90th Percentile £100,000 £100,000 £95,000
UK median annual salary £55,000 £55,000 £54,000
% change year-on-year - +1.85% -10.00%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 21 July 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 21 July 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 274 (57.81%) Microsoft
2 241 (50.84%) Microsoft 365
3 231 (48.73%) Windows
4 204 (43.04%) Azure
5 195 (41.14%) Active Directory
6 182 (38.40%) Problem-Solving
7 154 (32.49%) Entra ID
8 126 (26.58%) Customer Service
9 120 (25.32%) Windows Server
10 117 (24.68%) Microsoft Intune
11 108 (22.78%) Microsoft Exchange
12 102 (21.52%) Firewall
13 98 (20.68%) SharePoint
14 91 (19.20%) DNS
15 83 (17.51%) ITIL
16 80 (16.88%) DHCP
17 73 (15.40%) Cybersecurity
18 68 (14.35%) Infrastructure Engineering
19 65 (13.71%) SQL
20 64 (13.50%) Continuous Improvement
21 60 (12.66%) Hyper-V
21 60 (12.66%) TCP/IP
22 59 (12.45%) VPN
23 58 (12.24%) Degree
23 58 (12.24%) SaaS
23 58 (12.24%) Wi-Fi
24 57 (12.03%) Change Management
25 51 (10.76%) PowerShell
26 50 (10.55%) VoIP
27 47 (9.92%) Microsoft Office

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 108 (22.78%) Microsoft Exchange
2 98 (20.68%) SharePoint
3 24 (5.06%) IIS
4 8 (1.69%) Exchange Server 2007
4 8 (1.69%) Exchange Server 2010
4 8 (1.69%) Exchange Server 2013
5 6 (1.27%) Confluence
6 1 (0.21%) JBoss
6 1 (0.21%) OpenStack
6 1 (0.21%) Red Hat Fuse
Applications
1 47 (9.92%) Microsoft Office
Business Applications
1 3 (0.63%) Remedy ITSM
2 1 (0.21%) Dynamics CRM
2 1 (0.21%) iTrent
2 1 (0.21%) Oracle EBS
2 1 (0.21%) Sage X3
Cloud Services
1 241 (50.84%) Microsoft 365
2 204 (43.04%) Azure
3 154 (32.49%) Entra ID
4 58 (12.24%) SaaS
5 41 (8.65%) AWS
6 25 (5.27%) Google Workspace
7 24 (5.06%) Mimecast
8 21 (4.43%) OneDrive
9 14 (2.95%) Power Platform
10 8 (1.69%) Power Automate
11 7 (1.48%) IaaS
12 6 (1.27%) Cloudflare
13 5 (1.05%) Serverless
14 4 (0.84%) Cloud Computing
15 3 (0.63%) Amazon CloudWatch
15 3 (0.63%) Amazon S3
15 3 (0.63%) Azure Logic Apps
15 3 (0.63%) Azure Storage
15 3 (0.63%) Intacct
15 3 (0.63%) Virtual Private Cloud
Communications & Networking
1 102 (21.52%) Firewall
2 91 (19.20%) DNS
3 80 (16.88%) DHCP
4 60 (12.66%) TCP/IP
5 59 (12.45%) VPN
6 58 (12.24%) Wi-Fi
7 50 (10.55%) VoIP
8 31 (6.54%) LAN
9 30 (6.33%) WAN
10 24 (5.06%) VLAN
11 17 (3.59%) Wireless
12 11 (2.32%) Network Security
13 10 (2.11%) Unified Communications
14 5 (1.05%) Cisco IOS
14 5 (1.05%) DMZ
14 5 (1.05%) Reverse Proxy
14 5 (1.05%) STUN
15 4 (0.84%) Remote Desktop
16 3 (0.63%) Internet
16 3 (0.63%) NAS
Database & Business Intelligence
1 33 (6.96%) SQL Server
2 11 (2.32%) Azure SQL Database
3 10 (2.11%) MySQL
4 6 (1.27%) Power BI
5 5 (1.05%) Amazon RDS
6 3 (0.63%) PostgreSQL
7 1 (0.21%) Crystal Reports
7 1 (0.21%) Electronic Patient Records
7 1 (0.21%) Relational Database
7 1 (0.21%) SQL Server Integration Services
Development Applications
1 32 (6.75%) JIRA
2 8 (1.69%) SQL Server Management Studio (SSMS)
3 4 (0.84%) Browser DevTools
4 2 (0.42%) Git
4 2 (0.42%) Postman
5 1 (0.21%) Jenkins
5 1 (0.21%) JUnit
5 1 (0.21%) Visual Studio
General
1 219 (46.20%) Social Skills
2 31 (6.54%) Organisational Skills
3 30 (6.33%) Finance
4 29 (6.12%) Analytical Skills
5 28 (5.91%) Documentation Skills
5 28 (5.91%) Legal
6 20 (4.22%) Telecoms
7 19 (4.01%) Manufacturing
8 17 (3.59%) Advertising
9 16 (3.38%) Retail
10 15 (3.16%) Public Sector
11 12 (2.53%) Electronics
12 10 (2.11%) Law
13 9 (1.90%) Inclusion and Diversity
14 7 (1.48%) Games
15 6 (1.27%) Agriculture
16 4 (0.84%) Financial Institution
17 3 (0.63%) Back Office
17 3 (0.63%) Banking
18 2 (0.42%) Marketing
Libraries, Frameworks & Software Standards
1 12 (2.53%) Middleware
2 10 (2.11%) .NET
3 8 (1.69%) CSS
3 8 (1.69%) HTML
4 6 (1.27%) JSON
5 5 (1.05%) FreeSWITCH
6 4 (0.84%) AngularJS
6 4 (0.84%) COM
6 4 (0.84%) DCOM
6 4 (0.84%) LDAP
6 4 (0.84%) Web Services
7 3 (0.63%) EDI
7 3 (0.63%) HTML5
7 3 (0.63%) jQuery
8 2 (0.42%) .NET Core
9 1 (0.21%) Apache Camel
9 1 (0.21%) Elastic Stack
9 1 (0.21%) Oracle GoldenGate
9 1 (0.21%) Spring
9 1 (0.21%) Spring Boot
Miscellaneous
1 65 (13.71%) Driving Licence
2 29 (6.12%) Self-Motivation
3 28 (5.91%) Onboarding
4 11 (2.32%) Client/Server
4 11 (2.32%) Video Conferencing
5 8 (1.69%) Clustering
6 6 (1.27%) Legacy Systems
6 6 (1.27%) PKI
6 6 (1.27%) Security Posture
7 5 (1.05%) Cyber Security Posture
7 5 (1.05%) IoT
7 5 (1.05%) iPhone
7 5 (1.05%) Mobile App
7 5 (1.05%) Raspberry Pi
8 4 (0.84%) Acoustics
8 4 (0.84%) CMDB
8 4 (0.84%) Data Centre
8 4 (0.84%) Housing Association
8 4 (0.84%) Smartcard
8 4 (0.84%) Social Media
Operating Systems
1 231 (48.73%) Windows
2 120 (25.32%) Windows Server
3 42 (8.86%) Mac OS
4 41 (8.65%) Windows 10
5 36 (7.59%) Linux
6 20 (4.22%) Windows Server 2016
7 15 (3.16%) Windows Server 2012
8 13 (2.74%) Android
9 11 (2.32%) Windows Server 2019
10 9 (1.90%) Windows Server 2008
11 8 (1.69%) Ubuntu
12 5 (1.05%) Debian
13 4 (0.84%) Apple iOS
14 3 (0.63%) CentOS
14 3 (0.63%) SUSE
15 2 (0.42%) Mac OS X
15 2 (0.42%) VMS
16 1 (0.21%) Unix
16 1 (0.21%) Windows 7
Processes & Methodologies
1 182 (38.40%) Problem-Solving
2 126 (26.58%) Customer Service
3 83 (17.51%) ITIL
4 73 (15.40%) Cybersecurity
5 68 (14.35%) Infrastructure Engineering
6 64 (13.50%) Continuous Improvement
7 57 (12.03%) Change Management
8 34 (7.17%) Incident Management
9 31 (6.54%) Service Delivery
10 30 (6.33%) Identity Management
10 30 (6.33%) Workflow
11 27 (5.70%) Collaborative Culture
12 26 (5.49%) Business Continuity
13 25 (5.27%) Service Management
14 24 (5.06%) Mentoring
14 24 (5.06%) Remote Monitoring and Management
14 24 (5.06%) Root Cause Analysis
15 23 (4.85%) Disaster Recovery
15 23 (4.85%) High Availability
15 23 (4.85%) Technical Leadership
Programming Languages
1 65 (13.71%) SQL
2 51 (10.76%) PowerShell
3 22 (4.64%) R
4 15 (3.16%) Python
5 12 (2.53%) JavaScript
6 10 (2.11%) Bash
7 7 (1.48%) C#
8 2 (0.42%) Java
8 2 (0.42%) Kusto Query Language
8 2 (0.42%) PHP
8 2 (0.42%) T-SQL
9 1 (0.21%) Bicep
9 1 (0.21%) Google Apps Script
9 1 (0.21%) Korn
9 1 (0.21%) Shell Script
Qualifications
1 58 (12.24%) Degree
2 29 (6.12%) Microsoft Certification
3 23 (4.85%) Security Cleared
4 17 (3.59%) DBS Check
4 17 (3.59%) SC Cleared
5 16 (3.38%) Azure Certification
6 10 (2.11%) CCNA
6 10 (2.11%) Cisco Certification
7 5 (1.05%) HNC
7 5 (1.05%) HND
7 5 (1.05%) ITIL Certification
8 4 (0.84%) Network+ Certification
9 3 (0.63%) A+ Certification
9 3 (0.63%) CTC Cleared
10 2 (0.42%) DV Cleared
10 2 (0.42%) MCSA
11 1 (0.21%) ACSP
11 1 (0.21%) AWS Certification
11 1 (0.21%) CompTIA Security+
Quality Assurance & Compliance
1 41 (8.65%) SLA
2 31 (6.54%) Cyber Essentials
3 24 (5.06%) ISO/IEC 27001
4 7 (1.48%) GDPR
5 6 (1.27%) QA
6 5 (1.05%) ISO 9001
7 4 (0.84%) Cyber Essentials PLUS
8 3 (0.63%) Data Quality
8 3 (0.63%) PCI DSS
9 2 (0.42%) Accessibility
10 1 (0.21%) DICOM
10 1 (0.21%) Disclosure Scotland
10 1 (0.21%) HL7
10 1 (0.21%) ISO 22301
System Software
1 195 (41.14%) Active Directory
2 60 (12.66%) Hyper-V
3 35 (7.38%) VMware Infrastructure
4 13 (2.74%) Virtual Machines
5 5 (1.05%) Terminal Services
5 5 (1.05%) Virtual Desktop
5 5 (1.05%) vSphere
6 4 (0.84%) Docker
7 3 (0.63%) BitLocker
8 1 (0.21%) Microsoft Virtual Server
8 1 (0.21%) Oracle RAC
8 1 (0.21%) Virtual Servers
Systems Management
1 117 (24.68%) Microsoft Intune
2 9 (1.90%) SCCM
3 8 (1.69%) Jamf Pro
4 7 (1.48%) Active Directory Federation Services
4 7 (1.48%) Failover Clustering
4 7 (1.48%) Systems Management Server (SMS)
5 4 (0.84%) Terraform
6 3 (0.63%) Autotask
6 3 (0.63%) Norton AntiVirus
6 3 (0.63%) Single Sign-On
7 2 (0.42%) Ansible
7 2 (0.42%) Kubernetes
8 1 (0.21%) Grafana
8 1 (0.21%) Oracle Enterprise Manager
8 1 (0.21%) Oracle RMAN
8 1 (0.21%) Prometheus
Vendors
1 274 (57.81%) Microsoft
2 45 (9.49%) VMware
3 34 (7.17%) Cisco
4 24 (5.06%) Google
5 22 (4.64%) CrowdStrike
5 22 (4.64%) Meraki
6 20 (4.22%) Veeam
7 18 (3.80%) Ubiquiti
8 14 (2.95%) ServiceNow
9 11 (2.32%) Apple
10 10 (2.11%) HP
11 9 (1.90%) Dell
12 6 (1.27%) ConnectWise
12 6 (1.27%) Salesforce
13 5 (1.05%) Freshdesk
13 5 (1.05%) Sophos
13 5 (1.05%) Synology
14 4 (0.84%) Sage
14 4 (0.84%) SonicWALL
15 3 (0.63%) Barracuda Networks