Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 14 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jun 2026
Same period 2025 Same period 2024
Rank 113 181 174
Rank change year-on-year +68 -7 +34
Permanent jobs requiring a Support Engineer 450 306 618
As % of all permanent jobs with remote/hybrid work options 2.27% 2.00% 1.79%
As % of the Job Titles category 2.42% 2.17% 1.86%
Number of salaries quoted 365 259 560
10th Percentile £27,000 £27,750 £25,738
25th Percentile £30,000 £31,250 £29,500
Median annual salary (50th Percentile) £36,000 £41,500 £35,500
Median % change year-on-year -13.25% +16.90% +1.43%
75th Percentile £43,750 £53,750 £45,000
90th Percentile £56,250 £58,000 £53,075
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -3.68%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 18,618 14,086 33,150
% of permanent jobs with a recognized job title 94.07% 92.08% 96.18%
Number of salaries quoted 13,584 8,596 25,921
10th Percentile £35,000 £30,000 £33,250
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £55,000
Median % change year-on-year - +9.09% -12.00%
75th Percentile £80,000 £78,750 £75,000
90th Percentile £97,500 £102,500 £93,750
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 14 June 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 14 June 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 251 (55.78%) Microsoft
2 242 (53.78%) Microsoft 365
3 222 (49.33%) Windows
4 186 (41.33%) Azure
5 175 (38.89%) Problem-Solving
6 167 (37.11%) Active Directory
7 162 (36.00%) Entra ID
8 149 (33.11%) Customer Service
9 118 (26.22%) ITIL
10 105 (23.33%) Windows Server
11 100 (22.22%) Microsoft Intune
12 93 (20.67%) Cybersecurity
13 92 (20.44%) Continuous Improvement
14 91 (20.22%) Degree
15 89 (19.78%) Microsoft Exchange
16 87 (19.33%) Firewall
17 83 (18.44%) Microsoft Office
18 80 (17.78%) Windows 10
19 77 (17.11%) SLA
20 75 (16.67%) SharePoint
21 70 (15.56%) DNS
22 63 (14.00%) Cisco
23 61 (13.56%) DHCP
24 60 (13.33%) Security Cleared
25 58 (12.89%) SQL
26 54 (12.00%) SC Cleared
26 54 (12.00%) Ticket Management
26 54 (12.00%) Wi-Fi
27 53 (11.78%) Customer Experience
28 51 (11.33%) SaaS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (19.78%) Microsoft Exchange
2 75 (16.67%) SharePoint
3 11 (2.44%) IIS
4 9 (2.00%) Exchange Server 2007
4 9 (2.00%) Exchange Server 2010
4 9 (2.00%) Exchange Server 2013
5 6 (1.33%) Confluence
6 1 (0.22%) JBoss
6 1 (0.22%) OpenStack
6 1 (0.22%) Red Hat Fuse
Applications
1 83 (18.44%) Microsoft Office
2 1 (0.22%) EngageOne
2 1 (0.22%) Microsoft Excel
2 1 (0.22%) Microsoft PowerPoint
Business Applications
1 3 (0.67%) Oracle EBS
2 2 (0.44%) Remedy ITSM
3 1 (0.22%) Dynamics CRM
3 1 (0.22%) iTrent
3 1 (0.22%) Markit EDM
3 1 (0.22%) Sage X3
3 1 (0.22%) TIBCO iProcess
Cloud Services
1 242 (53.78%) Microsoft 365
2 186 (41.33%) Azure
3 162 (36.00%) Entra ID
4 51 (11.33%) SaaS
5 31 (6.89%) AWS
6 26 (5.78%) Google Workspace
7 20 (4.44%) Mimecast
8 18 (4.00%) OneDrive
9 13 (2.89%) Power Platform
10 7 (1.56%) IaaS
11 6 (1.33%) Azure Sentinel
12 5 (1.11%) Intacct
12 5 (1.11%) Power Automate
12 5 (1.11%) Serverless
13 4 (0.89%) Cloud Computing
14 3 (0.67%) Amazon S3
14 3 (0.67%) Azure Logic Apps
14 3 (0.67%) Azure Storage
14 3 (0.67%) Cloudflare
14 3 (0.67%) Slack
Communications & Networking
1 87 (19.33%) Firewall
2 70 (15.56%) DNS
3 61 (13.56%) DHCP
4 54 (12.00%) Wi-Fi
5 49 (10.89%) VPN
6 46 (10.22%) TCP/IP
7 45 (10.00%) VoIP
8 35 (7.78%) LAN
9 32 (7.11%) WAN
10 19 (4.22%) VLAN
11 14 (3.11%) Wireless
12 8 (1.78%) Unified Communications
13 5 (1.11%) DMZ
13 5 (1.11%) Reverse Proxy
13 5 (1.11%) STUN
14 3 (0.67%) NAS
14 3 (0.67%) Network Security
15 2 (0.44%) Ethernet
16 1 (0.22%) Intranet
16 1 (0.22%) SAN
Database & Business Intelligence
1 27 (6.00%) SQL Server
2 11 (2.44%) Azure SQL Database
3 10 (2.22%) MySQL
4 6 (1.33%) Power BI
5 5 (1.11%) Amazon RDS
6 3 (0.67%) PostgreSQL
7 1 (0.22%) Crystal Reports
7 1 (0.22%) Data Warehouse
7 1 (0.22%) Relational Database
7 1 (0.22%) SQL Server Integration Services
Development Applications
1 29 (6.44%) JIRA
2 7 (1.56%) SQL Server Management Studio (SSMS)
3 4 (0.89%) Browser DevTools
4 3 (0.67%) Git
5 2 (0.44%) Postman
6 1 (0.22%) Jenkins
6 1 (0.22%) JUnit
6 1 (0.22%) Visual Studio
General
1 213 (47.33%) Social Skills
2 40 (8.89%) Back Office
3 33 (7.33%) Organisational Skills
4 28 (6.22%) Finance
5 23 (5.11%) Analytical Skills
5 23 (5.11%) Legal
6 21 (4.67%) Manufacturing
7 20 (4.44%) Telecoms
8 19 (4.22%) Documentation Skills
9 12 (2.67%) Electronics
10 11 (2.44%) Advertising
11 10 (2.22%) Public Sector
11 10 (2.22%) Retail
12 9 (2.00%) Inclusion and Diversity
13 8 (1.78%) Law
14 6 (1.33%) Agriculture
15 4 (0.89%) Financial Institution
16 3 (0.67%) Banking
16 3 (0.67%) Games
17 2 (0.44%) Marketing
Libraries, Frameworks & Software Standards
1 11 (2.44%) CSS
2 10 (2.22%) .NET
3 8 (1.78%) HTML
4 7 (1.56%) JSON
5 5 (1.11%) FreeSWITCH
5 5 (1.11%) Middleware
6 4 (0.89%) AngularJS
7 3 (0.67%) COM
7 3 (0.67%) DCOM
7 3 (0.67%) HTML5
7 3 (0.67%) jQuery
7 3 (0.67%) LDAP
7 3 (0.67%) Web Services
8 2 (0.44%) .NET Core
9 1 (0.22%) Apache Camel
9 1 (0.22%) Elastic Stack
9 1 (0.22%) Mustache
9 1 (0.22%) Node.js
9 1 (0.22%) Oracle GoldenGate
9 1 (0.22%) REST
Miscellaneous
1 51 (11.33%) Driving Licence
2 27 (6.00%) Self-Motivation
3 20 (4.44%) Onboarding
4 11 (2.44%) Client/Server
5 6 (1.33%) CMDB
6 5 (1.11%) Clustering
6 5 (1.11%) PKI
6 5 (1.11%) Raspberry Pi
7 4 (0.89%) CCTV
7 4 (0.89%) Data Centre
7 4 (0.89%) Housing Association
7 4 (0.89%) Management Information System
7 4 (0.89%) Mobile App
7 4 (0.89%) Social Media
7 4 (0.89%) Video Conferencing
8 3 (0.67%) Greenfield Project
8 3 (0.67%) Reinsurance
8 3 (0.67%) Renewable Energy
8 3 (0.67%) Smartcard
8 3 (0.67%) Solar Energy
Operating Systems
1 222 (49.33%) Windows
2 105 (23.33%) Windows Server
3 80 (17.78%) Windows 10
4 36 (8.00%) Mac OS
5 34 (7.56%) Linux
6 25 (5.56%) Windows Server 2016
7 20 (4.44%) Windows Server 2012
8 15 (3.33%) Windows Server 2019
9 10 (2.22%) Windows Server 2008
10 8 (1.78%) Ubuntu
11 6 (1.33%) Android
12 5 (1.11%) Debian
13 4 (0.89%) Apple iOS
14 3 (0.67%) CentOS
14 3 (0.67%) SUSE
15 2 (0.44%) Mac OS X
15 2 (0.44%) Unix
15 2 (0.44%) VMS
16 1 (0.22%) Windows 7
Processes & Methodologies
1 175 (38.89%) Problem-Solving
2 149 (33.11%) Customer Service
3 118 (26.22%) ITIL
4 93 (20.67%) Cybersecurity
5 92 (20.44%) Continuous Improvement
6 54 (12.00%) Ticket Management
7 53 (11.78%) Customer Experience
8 50 (11.11%) Analytics
9 47 (10.44%) Software Deployment
10 46 (10.22%) Change Management
11 43 (9.56%) Infrastructure Engineering
12 42 (9.33%) Patch Management
13 40 (8.89%) Customer Acquisition
14 31 (6.89%) Service Delivery
15 28 (6.22%) Incident Management
16 26 (5.78%) Identity Management
17 23 (5.11%) Root Cause Analysis
18 22 (4.89%) Collaborative Working
19 20 (4.44%) Disaster Recovery
19 20 (4.44%) ITSM
Programming Languages
1 58 (12.89%) SQL
2 42 (9.33%) PowerShell
3 17 (3.78%) Python
4 16 (3.56%) R
5 12 (2.67%) JavaScript
6 10 (2.22%) Bash
7 7 (1.56%) C#
8 3 (0.67%) Google Apps Script
8 3 (0.67%) Java
9 2 (0.44%) Kusto Query Language
9 2 (0.44%) PHP
10 1 (0.22%) Bicep
10 1 (0.22%) Korn
10 1 (0.22%) Shell Script
10 1 (0.22%) T-SQL
Qualifications
1 91 (20.22%) Degree
2 60 (13.33%) Security Cleared
3 54 (12.00%) SC Cleared
4 40 (8.89%) CTC Cleared
5 26 (5.78%) Microsoft Certification
6 20 (4.44%) DBS Check
7 18 (4.00%) Azure Certification
8 8 (1.78%) Network+ Certification
9 6 (1.33%) CCNA
9 6 (1.33%) Cisco Certification
10 5 (1.11%) HNC
10 5 (1.11%) HND
10 5 (1.11%) ITIL Certification
11 3 (0.67%) A+ Certification
12 2 (0.44%) DV Cleared
12 2 (0.44%) MCSA
13 1 (0.22%) ACSP
13 1 (0.22%) AWS Certification
13 1 (0.22%) CompTIA Security+
Quality Assurance & Compliance
1 77 (17.11%) SLA
2 24 (5.33%) Cyber Essentials
3 20 (4.44%) ISO/IEC 27001
4 11 (2.44%) QA
5 7 (1.56%) GDPR
6 4 (0.89%) Cyber Essentials PLUS
7 3 (0.67%) Data Quality
7 3 (0.67%) PCI DSS
8 2 (0.44%) Accessibility
9 1 (0.22%) Disclosure Scotland
9 1 (0.22%) ISO 22301
9 1 (0.22%) ISO 9001
System Software
1 167 (37.11%) Active Directory
2 49 (10.89%) Hyper-V
3 22 (4.89%) VMware Infrastructure
4 8 (1.78%) Virtual Machines
5 6 (1.33%) Virtual Desktop
6 5 (1.11%) Docker
6 5 (1.11%) Terminal Services
6 5 (1.11%) vSphere
7 3 (0.67%) BitLocker
7 3 (0.67%) Microsoft Virtual Server
7 3 (0.67%) Virtual Servers
8 1 (0.22%) Oracle RAC
Systems Management
1 100 (22.22%) Microsoft Intune
2 11 (2.44%) Active Directory Federation Services
3 9 (2.00%) SCCM
4 8 (1.78%) Jamf Pro
5 5 (1.11%) Single Sign-On
5 5 (1.11%) Terraform
6 4 (0.89%) Failover Clustering
7 3 (0.67%) Ansible
7 3 (0.67%) Norton AntiVirus
8 2 (0.44%) Autotask
8 2 (0.44%) Kubernetes
9 1 (0.22%) Grafana
9 1 (0.22%) Oracle Enterprise Manager
9 1 (0.22%) Oracle RMAN
9 1 (0.22%) Prometheus
Vendors
1 251 (55.78%) Microsoft
2 63 (14.00%) Cisco
3 33 (7.33%) VMware
4 25 (5.56%) Google
5 19 (4.22%) Meraki
6 16 (3.56%) CrowdStrike
6 16 (3.56%) Veeam
7 15 (3.33%) Ubiquiti
8 14 (3.11%) ServiceNow
9 11 (2.44%) Apple
9 11 (2.44%) HP
10 10 (2.22%) Dell
11 7 (1.56%) Salesforce
12 6 (1.33%) Sage
13 5 (1.11%) ConnectWise
13 5 (1.11%) Freshdesk
13 5 (1.11%) Sophos
13 5 (1.11%) Synology
14 4 (0.89%) Siemens
14 4 (0.89%) Yealink