Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 11 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jun 2026
Same period 2025 Same period 2024
Rank 113 176 175
Rank change year-on-year +63 -1 +26
Permanent jobs requiring a Support Engineer 455 309 615
As % of all permanent jobs with remote/hybrid work options 2.32% 2.04% 1.80%
As % of the Job Titles category 2.46% 2.22% 1.87%
Number of salaries quoted 362 262 558
10th Percentile £27,000 £27,750 £25,750
25th Percentile £30,000 £31,250 £29,563
Median annual salary (50th Percentile) £36,000 £41,355 £35,500
Median % change year-on-year -12.95% +16.49% +1.43%
75th Percentile £43,750 £53,750 £45,000
90th Percentile £56,250 £58,000 £53,225
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -2.99%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 18,482 13,906 32,865
% of permanent jobs with a recognized job title 94.15% 91.99% 96.15%
Number of salaries quoted 13,489 8,568 25,832
10th Percentile £35,000 £30,000 £33,250
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £55,314
Median % change year-on-year - +8.47% -11.50%
75th Percentile £80,000 £78,750 £75,000
90th Percentile £97,500 £102,500 £93,750
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 11 June 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 11 June 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 246 (54.07%) Microsoft
1 246 (54.07%) Microsoft 365
2 229 (50.33%) Windows
3 187 (41.10%) Azure
4 177 (38.90%) Problem-Solving
5 165 (36.26%) Active Directory
6 161 (35.38%) Entra ID
7 156 (34.29%) Customer Service
8 123 (27.03%) ITIL
9 106 (23.30%) Windows Server
10 100 (21.98%) Cybersecurity
10 100 (21.98%) Microsoft Intune
11 99 (21.76%) Continuous Improvement
12 98 (21.54%) Degree
13 90 (19.78%) Microsoft Office
14 89 (19.56%) Microsoft Exchange
15 87 (19.12%) Windows 10
16 86 (18.90%) Firewall
17 83 (18.24%) SLA
18 72 (15.82%) SharePoint
19 71 (15.60%) DNS
20 70 (15.38%) Cisco
21 67 (14.73%) Security Cleared
22 62 (13.63%) DHCP
22 62 (13.63%) SC Cleared
22 62 (13.63%) Ticket Management
23 60 (13.19%) Customer Experience
24 58 (12.75%) SQL
25 57 (12.53%) Analytics
26 55 (12.09%) Software Deployment

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (19.56%) Microsoft Exchange
2 72 (15.82%) SharePoint
3 9 (1.98%) Exchange Server 2007
3 9 (1.98%) Exchange Server 2010
3 9 (1.98%) Exchange Server 2013
3 9 (1.98%) IIS
4 6 (1.32%) Confluence
5 1 (0.22%) JBoss
5 1 (0.22%) OpenStack
5 1 (0.22%) Red Hat Fuse
Applications
1 90 (19.78%) Microsoft Office
2 2 (0.44%) Microsoft Excel
2 2 (0.44%) Microsoft PowerPoint
3 1 (0.22%) EngageOne
Business Applications
1 3 (0.66%) Oracle EBS
2 2 (0.44%) Markit EDM
3 1 (0.22%) Dynamics CRM
3 1 (0.22%) iTrent
3 1 (0.22%) Remedy ITSM
3 1 (0.22%) Sage X3
3 1 (0.22%) TIBCO iProcess
Cloud Services
1 246 (54.07%) Microsoft 365
2 187 (41.10%) Azure
3 161 (35.38%) Entra ID
4 50 (10.99%) SaaS
5 32 (7.03%) AWS
6 27 (5.93%) Google Workspace
7 19 (4.18%) Mimecast
8 17 (3.74%) OneDrive
9 13 (2.86%) Power Platform
10 7 (1.54%) Azure Sentinel
10 7 (1.54%) IaaS
11 5 (1.10%) Intacct
11 5 (1.10%) Power Automate
11 5 (1.10%) Serverless
12 4 (0.88%) Cloud Computing
13 3 (0.66%) Azure Logic Apps
13 3 (0.66%) Azure Storage
13 3 (0.66%) Cloudflare
13 3 (0.66%) Dynamics 365
13 3 (0.66%) Slack
Communications & Networking
1 86 (18.90%) Firewall
2 71 (15.60%) DNS
3 62 (13.63%) DHCP
4 54 (11.87%) Wi-Fi
5 49 (10.77%) VPN
6 45 (9.89%) TCP/IP
6 45 (9.89%) VoIP
7 36 (7.91%) LAN
8 33 (7.25%) WAN
9 19 (4.18%) VLAN
10 15 (3.30%) Wireless
11 8 (1.76%) Unified Communications
12 5 (1.10%) DMZ
12 5 (1.10%) Reverse Proxy
12 5 (1.10%) STUN
13 3 (0.66%) NAS
13 3 (0.66%) Network Security
14 2 (0.44%) Ethernet
15 1 (0.22%) Intranet
15 1 (0.22%) SAN
Database & Business Intelligence
1 26 (5.71%) SQL Server
2 11 (2.42%) Azure SQL Database
3 10 (2.20%) MySQL
4 6 (1.32%) Power BI
5 5 (1.10%) Amazon RDS
6 3 (0.66%) PostgreSQL
7 2 (0.44%) Data Warehouse
8 1 (0.22%) Crystal Reports
8 1 (0.22%) Relational Database
8 1 (0.22%) SQL Server Integration Services
Development Applications
1 27 (5.93%) JIRA
2 7 (1.54%) SQL Server Management Studio (SSMS)
3 4 (0.88%) Browser DevTools
4 3 (0.66%) Git
5 2 (0.44%) Postman
6 1 (0.22%) Jenkins
6 1 (0.22%) JUnit
6 1 (0.22%) Visual Studio
General
1 218 (47.91%) Social Skills
2 48 (10.55%) Back Office
3 32 (7.03%) Organisational Skills
4 29 (6.37%) Finance
5 22 (4.84%) Analytical Skills
5 22 (4.84%) Legal
6 20 (4.40%) Manufacturing
6 20 (4.40%) Telecoms
7 18 (3.96%) Documentation Skills
8 12 (2.64%) Electronics
9 10 (2.20%) Advertising
9 10 (2.20%) Public Sector
10 9 (1.98%) Inclusion and Diversity
10 9 (1.98%) Retail
11 8 (1.76%) Law
12 6 (1.32%) Agriculture
13 4 (0.88%) Financial Institution
14 3 (0.66%) Banking
15 2 (0.44%) Marketing
15 2 (0.44%) Military
Libraries, Frameworks & Software Standards
1 12 (2.64%) CSS
2 10 (2.20%) .NET
3 8 (1.76%) HTML
4 7 (1.54%) JSON
5 5 (1.10%) FreeSWITCH
6 4 (0.88%) AngularJS
6 4 (0.88%) Middleware
7 3 (0.66%) HTML5
7 3 (0.66%) jQuery
8 2 (0.44%) .NET Core
8 2 (0.44%) COM
8 2 (0.44%) DCOM
8 2 (0.44%) LDAP
8 2 (0.44%) Web Services
9 1 (0.22%) EDI
9 1 (0.22%) J2EE
9 1 (0.22%) Node.js
9 1 (0.22%) REST
9 1 (0.22%) SOAP
9 1 (0.22%) Spring
Miscellaneous
1 50 (10.99%) Driving Licence
2 26 (5.71%) Self-Motivation
3 17 (3.74%) Onboarding
4 11 (2.42%) Client/Server
5 6 (1.32%) CMDB
6 5 (1.10%) Clustering
6 5 (1.10%) Raspberry Pi
7 4 (0.88%) CCTV
7 4 (0.88%) Data Centre
7 4 (0.88%) Management Information System
7 4 (0.88%) Mobile App
7 4 (0.88%) PKI
7 4 (0.88%) Social Media
7 4 (0.88%) Video Conferencing
8 3 (0.66%) Greenfield Project
8 3 (0.66%) Housing Association
8 3 (0.66%) Legacy Systems
8 3 (0.66%) Reinsurance
8 3 (0.66%) Renewable Energy
8 3 (0.66%) Solar Energy
Operating Systems
1 229 (50.33%) Windows
2 106 (23.30%) Windows Server
3 87 (19.12%) Windows 10
4 37 (8.13%) Mac OS
5 33 (7.25%) Linux
6 26 (5.71%) Windows Server 2016
7 21 (4.62%) Windows Server 2012
8 16 (3.52%) Windows Server 2019
9 10 (2.20%) Windows Server 2008
10 8 (1.76%) Ubuntu
11 5 (1.10%) Android
11 5 (1.10%) Debian
12 4 (0.88%) Apple iOS
13 3 (0.66%) CentOS
13 3 (0.66%) SUSE
14 2 (0.44%) Mac OS X
14 2 (0.44%) Unix
14 2 (0.44%) VMS
15 1 (0.22%) Windows 7
Processes & Methodologies
1 177 (38.90%) Problem-Solving
2 156 (34.29%) Customer Service
3 123 (27.03%) ITIL
4 100 (21.98%) Cybersecurity
5 99 (21.76%) Continuous Improvement
6 62 (13.63%) Ticket Management
7 60 (13.19%) Customer Experience
8 57 (12.53%) Analytics
9 55 (12.09%) Software Deployment
10 50 (10.99%) Patch Management
11 48 (10.55%) Customer Acquisition
12 43 (9.45%) Change Management
13 42 (9.23%) Infrastructure Engineering
14 31 (6.81%) Service Delivery
15 27 (5.93%) Incident Management
16 25 (5.49%) Identity Management
17 24 (5.27%) Root Cause Analysis
18 22 (4.84%) Collaborative Working
19 21 (4.62%) Disaster Recovery
20 20 (4.40%) Business Continuity
Programming Languages
1 58 (12.75%) SQL
2 43 (9.45%) PowerShell
3 17 (3.74%) Python
4 15 (3.30%) R
5 12 (2.64%) JavaScript
6 10 (2.20%) Bash
7 7 (1.54%) C#
8 3 (0.66%) Google Apps Script
8 3 (0.66%) Java
9 2 (0.44%) Kusto Query Language
9 2 (0.44%) PHP
10 1 (0.22%) Bicep
10 1 (0.22%) Korn
10 1 (0.22%) Shell Script
10 1 (0.22%) T-SQL
Qualifications
1 98 (21.54%) Degree
2 67 (14.73%) Security Cleared
3 62 (13.63%) SC Cleared
4 48 (10.55%) CTC Cleared
5 26 (5.71%) Microsoft Certification
6 20 (4.40%) DBS Check
7 18 (3.96%) Azure Certification
8 9 (1.98%) Network+ Certification
9 6 (1.32%) CCNA
9 6 (1.32%) Cisco Certification
10 5 (1.10%) HNC
10 5 (1.10%) HND
10 5 (1.10%) ITIL Certification
11 3 (0.66%) A+ Certification
12 2 (0.44%) DV Cleared
12 2 (0.44%) MCSA
13 1 (0.22%) ACSP
13 1 (0.22%) AWS Certification
13 1 (0.22%) CompTIA Security+
Quality Assurance & Compliance
1 83 (18.24%) SLA
2 25 (5.49%) Cyber Essentials
3 19 (4.18%) ISO/IEC 27001
4 11 (2.42%) QA
5 7 (1.54%) GDPR
6 4 (0.88%) Cyber Essentials PLUS
7 3 (0.66%) Data Quality
7 3 (0.66%) PCI DSS
8 2 (0.44%) Accessibility
9 1 (0.22%) ISO 22301
System Software
1 165 (36.26%) Active Directory
2 50 (10.99%) Hyper-V
3 22 (4.84%) VMware Infrastructure
4 7 (1.54%) Virtual Machines
5 6 (1.32%) Virtual Desktop
6 5 (1.10%) Docker
6 5 (1.10%) Terminal Services
6 5 (1.10%) vSphere
7 3 (0.66%) BitLocker
7 3 (0.66%) Microsoft Virtual Server
7 3 (0.66%) Virtual Servers
8 1 (0.22%) Oracle RAC
Systems Management
1 100 (21.98%) Microsoft Intune
2 12 (2.64%) Active Directory Federation Services
3 9 (1.98%) SCCM
4 8 (1.76%) Jamf Pro
5 5 (1.10%) Single Sign-On
5 5 (1.10%) Terraform
6 4 (0.88%) Failover Clustering
7 3 (0.66%) Ansible
7 3 (0.66%) Norton AntiVirus
8 2 (0.44%) Kubernetes
9 1 (0.22%) Autotask
9 1 (0.22%) Grafana
9 1 (0.22%) Oracle Enterprise Manager
9 1 (0.22%) Oracle RMAN
9 1 (0.22%) Prometheus
Vendors
1 246 (54.07%) Microsoft
2 70 (15.38%) Cisco
3 33 (7.25%) VMware
4 26 (5.71%) Google
5 19 (4.18%) Meraki
6 16 (3.52%) Veeam
7 15 (3.30%) CrowdStrike
7 15 (3.30%) Ubiquiti
8 13 (2.86%) ServiceNow
9 11 (2.42%) HP
10 10 (2.20%) Apple
10 10 (2.20%) Dell
11 6 (1.32%) Sage
12 5 (1.10%) Freshdesk
12 5 (1.10%) Salesforce
12 5 (1.10%) Sophos
12 5 (1.10%) Synology
13 4 (0.88%) ConnectWise
13 4 (0.88%) Siemens
13 4 (0.88%) Yealink