Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £37,500 per year, according to job vacancies posted during the 6 months leading to 27 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Apr 2026
Same period 2025 Same period 2024
Rank 93 163 168
Rank change year-on-year +70 +5 +32
Permanent jobs requiring a Support Engineer 479 289 624
As % of all permanent jobs with remote/hybrid work options 2.64% 2.14% 1.92%
As % of the Job Titles category 2.82% 2.33% 2.00%
Number of salaries quoted 354 248 572
10th Percentile £27,000 £27,750 £24,775
25th Percentile £30,000 £31,250 £29,000
Median annual salary (50th Percentile) £37,500 £35,250 £35,000
Median % change year-on-year +6.38% +0.71% -
75th Percentile £43,750 £52,313 £47,500
90th Percentile £57,500 £57,500 £65,000
UK median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -3.68%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 16,960 12,386 31,176
% of permanent jobs with a recognized job title 93.64% 91.71% 95.87%
Number of salaries quoted 12,249 9,040 24,943
10th Percentile £32,500 £31,335 £33,000
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £56,000
Median % change year-on-year - +7.14% -10.40%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £103,750 £92,500
UK median annual salary £55,000 £60,000 £53,000
% change year-on-year -8.33% +13.21% -11.67%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 27 April 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 27 April 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 240 (50.10%) Microsoft 365
2 232 (48.43%) Windows
3 220 (45.93%) Microsoft
4 176 (36.74%) Azure
5 171 (35.70%) Customer Service
6 152 (31.73%) Problem-Solving
7 148 (30.90%) Active Directory
8 136 (28.39%) Entra ID
9 129 (26.93%) ITIL
10 104 (21.71%) Degree
10 104 (21.71%) Microsoft Office
11 100 (20.88%) Windows 10
12 97 (20.25%) Windows Server
13 96 (20.04%) Cybersecurity
14 93 (19.42%) Continuous Improvement
15 86 (17.95%) SLA
16 81 (16.91%) Microsoft Intune
17 80 (16.70%) Firewall
18 78 (16.28%) Cisco
18 78 (16.28%) Security Cleared
19 74 (15.45%) SC Cleared
20 72 (15.03%) Customer Experience
21 70 (14.61%) Analytics
22 69 (14.41%) Ticket Management
23 66 (13.78%) Software Deployment
24 65 (13.57%) Microsoft Exchange
24 65 (13.57%) SQL
25 64 (13.36%) DNS
26 62 (12.94%) Patch Management
26 62 (12.94%) SaaS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 65 (13.57%) Microsoft Exchange
2 52 (10.86%) SharePoint
3 9 (1.88%) Exchange Server 2007
3 9 (1.88%) Exchange Server 2010
3 9 (1.88%) Exchange Server 2013
4 4 (0.84%) Confluence
5 1 (0.21%) Anypoint
5 1 (0.21%) CMS
5 1 (0.21%) IIS
5 1 (0.21%) JBoss
5 1 (0.21%) OpenStack
5 1 (0.21%) Red Hat Fuse
Applications
1 104 (21.71%) Microsoft Office
2 3 (0.63%) Microsoft Excel
2 3 (0.63%) Microsoft PowerPoint
3 1 (0.21%) EngageOne
Business Applications
1 7 (1.46%) Dynamics NAV
2 4 (0.84%) Markit EDM
3 3 (0.63%) Oracle EBS
4 2 (0.42%) NetSuite
5 1 (0.21%) Shopify
5 1 (0.21%) TIBCO iProcess
Cloud Services
1 240 (50.10%) Microsoft 365
2 176 (36.74%) Azure
3 136 (28.39%) Entra ID
4 62 (12.94%) SaaS
5 36 (7.52%) Google Workspace
6 29 (6.05%) AWS
7 19 (3.97%) Mimecast
8 12 (2.51%) OneDrive
9 8 (1.67%) Azure Sentinel
10 7 (1.46%) IaaS
10 7 (1.46%) Power Automate
10 7 (1.46%) Power Platform
11 5 (1.04%) Intacct
11 5 (1.04%) Serverless
12 4 (0.84%) Azure Data Factory
12 4 (0.84%) dbt
12 4 (0.84%) Snowflake
13 3 (0.63%) Amazon S3
13 3 (0.63%) Slack
14 2 (0.42%) Dynamics 365
Communications & Networking
1 80 (16.70%) Firewall
2 64 (13.36%) DNS
3 57 (11.90%) Wi-Fi
4 56 (11.69%) DHCP
5 54 (11.27%) VPN
6 40 (8.35%) VoIP
7 39 (8.14%) TCP/IP
8 37 (7.72%) LAN
9 32 (6.68%) WAN
10 28 (5.85%) VLAN
11 12 (2.51%) Wireless
12 6 (1.25%) Unified Communications
13 5 (1.04%) DMZ
13 5 (1.04%) Reverse Proxy
13 5 (1.04%) STUN
14 4 (0.84%) IPsec
15 3 (0.63%) Internet
15 3 (0.63%) NAS
15 3 (0.63%) Network Security
16 2 (0.42%) IP Telephony
Database & Business Intelligence
1 35 (7.31%) SQL Server
2 13 (2.71%) Azure SQL Database
3 11 (2.30%) MySQL
4 5 (1.04%) Power BI
5 4 (0.84%) Data Warehouse
6 3 (0.63%) PostgreSQL
7 2 (0.42%) Relational Database
8 1 (0.21%) Amazon RDS
Development Applications
1 24 (5.01%) JIRA
2 7 (1.46%) SQL Server Management Studio (SSMS)
3 4 (0.84%) Browser DevTools
4 2 (0.42%) Git
4 2 (0.42%) Postman
5 1 (0.21%) Jenkins
5 1 (0.21%) JUnit
General
1 207 (43.22%) Social Skills
2 60 (12.53%) Back Office
3 39 (8.14%) Finance
4 32 (6.68%) Organisational Skills
5 25 (5.22%) Legal
6 18 (3.76%) Manufacturing
7 17 (3.55%) Analytical Skills
8 15 (3.13%) Telecoms
9 13 (2.71%) Documentation Skills
10 9 (1.88%) Electronics
10 9 (1.88%) Inclusion and Diversity
10 9 (1.88%) Law
11 7 (1.46%) Retail
12 6 (1.25%) Advertising
13 5 (1.04%) Public Sector
14 4 (0.84%) Financial Institution
14 4 (0.84%) Marketing
15 3 (0.63%) French Language
16 2 (0.42%) Agriculture
16 2 (0.42%) Military
Libraries, Frameworks & Software Standards
1 20 (4.18%) CSS
2 10 (2.09%) .NET
3 8 (1.67%) HTML
3 8 (1.67%) JSON
4 5 (1.04%) FreeSWITCH
5 4 (0.84%) AngularJS
6 3 (0.63%) HTML5
6 3 (0.63%) jQuery
7 2 (0.42%) .NET Core
7 2 (0.42%) LAMP
7 2 (0.42%) REST
7 2 (0.42%) SOAP
7 2 (0.42%) Web Services
8 1 (0.21%) Apache Camel
8 1 (0.21%) Elastic Stack
8 1 (0.21%) Mustache
8 1 (0.21%) Node.js
8 1 (0.21%) Oracle GoldenGate
8 1 (0.21%) Spring Boot
8 1 (0.21%) XML
Miscellaneous
1 47 (9.81%) Driving Licence
2 39 (8.14%) Self-Motivation
3 16 (3.34%) Onboarding
4 13 (2.71%) Client/Server
5 7 (1.46%) Renewable Energy
6 6 (1.25%) CCTV
7 5 (1.04%) Reinsurance
7 5 (1.04%) Solar Energy
8 4 (0.84%) Cloud Native
8 4 (0.84%) Management Information System
8 4 (0.84%) Raspberry Pi
8 4 (0.84%) Social Media
9 3 (0.63%) CMDB
9 3 (0.63%) Data Centre
9 3 (0.63%) Greenfield Project
9 3 (0.63%) Legacy Systems
9 3 (0.63%) Low-Code
9 3 (0.63%) Mobile App
10 2 (0.42%) Product Ownership
10 2 (0.42%) Security Posture
Operating Systems
1 232 (48.43%) Windows
2 100 (20.88%) Windows 10
3 97 (20.25%) Windows Server
4 32 (6.68%) Linux
5 31 (6.47%) Mac OS
6 25 (5.22%) Windows Server 2016
7 24 (5.01%) Windows Server 2012
8 15 (3.13%) Windows Server 2019
9 10 (2.09%) Windows Server 2008
10 9 (1.88%) Ubuntu
11 7 (1.46%) Apple iOS
12 5 (1.04%) CentOS
12 5 (1.04%) Debian
13 4 (0.84%) Android
14 3 (0.63%) SUSE
14 3 (0.63%) Unix
15 2 (0.42%) Mac OS X
15 2 (0.42%) Rocky
15 2 (0.42%) VMS
16 1 (0.21%) Windows 7
Processes & Methodologies
1 171 (35.70%) Customer Service
2 152 (31.73%) Problem-Solving
3 129 (26.93%) ITIL
4 96 (20.04%) Cybersecurity
5 93 (19.42%) Continuous Improvement
6 72 (15.03%) Customer Experience
7 70 (14.61%) Analytics
8 69 (14.41%) Ticket Management
9 66 (13.78%) Software Deployment
10 62 (12.94%) Patch Management
11 60 (12.53%) Customer Acquisition
12 48 (10.02%) Infrastructure Engineering
13 39 (8.14%) Change Management
14 35 (7.31%) Root Cause Analysis
15 29 (6.05%) DevOps
15 29 (6.05%) Mentoring
16 26 (5.43%) Incident Management
17 25 (5.22%) Collaborative Working
17 25 (5.22%) Service Delivery
18 24 (5.01%) People Management
Programming Languages
1 65 (13.57%) SQL
2 34 (7.10%) PowerShell
3 19 (3.97%) Python
4 15 (3.13%) R
5 13 (2.71%) JavaScript
6 11 (2.30%) Bash
7 8 (1.67%) C#
8 4 (0.84%) Java
8 4 (0.84%) Shell Script
9 3 (0.63%) Google Apps Script
10 2 (0.42%) Kusto Query Language
10 2 (0.42%) PHP
11 1 (0.21%) Bicep
11 1 (0.21%) Korn
Qualifications
1 104 (21.71%) Degree
2 78 (16.28%) Security Cleared
3 74 (15.45%) SC Cleared
4 60 (12.53%) CTC Cleared
5 23 (4.80%) DBS Check
6 20 (4.18%) Microsoft Certification
7 12 (2.51%) Network+ Certification
8 11 (2.30%) Azure Certification
9 6 (1.25%) HNC
10 5 (1.04%) CCNA
10 5 (1.04%) Cisco Certification
10 5 (1.04%) ITIL Certification
11 4 (0.84%) HND
11 4 (0.84%) MCSA
12 3 (0.63%) A+ Certification
12 3 (0.63%) Microsoft Certified Professional
13 2 (0.42%) CCNP
13 2 (0.42%) DV Cleared
13 2 (0.42%) MCSE
14 1 (0.21%) ACSP
Quality Assurance & Compliance
1 86 (17.95%) SLA
2 24 (5.01%) Cyber Essentials
3 22 (4.59%) ISO/IEC 27001
4 12 (2.51%) QA
5 7 (1.46%) GDPR
6 4 (0.84%) Cyber Essentials PLUS
7 3 (0.63%) Data Quality
7 3 (0.63%) PCI DSS
8 2 (0.42%) Accessibility
9 1 (0.21%) ISO 22301
System Software
1 148 (30.90%) Active Directory
2 49 (10.23%) Hyper-V
3 12 (2.51%) VMware Infrastructure
4 6 (1.25%) Virtual Machines
5 5 (1.04%) Docker
5 5 (1.04%) Virtual Desktop
6 4 (0.84%) Terminal Services
6 4 (0.84%) Virtual Servers
6 4 (0.84%) vSphere
7 3 (0.63%) BitLocker
7 3 (0.63%) Microsoft Virtual Server
8 1 (0.21%) Oracle RAC
Systems Management
1 81 (16.91%) Microsoft Intune
2 15 (3.13%) Active Directory Federation Services
3 9 (1.88%) SCCM
4 8 (1.67%) Jamf Pro
5 4 (0.84%) Ansible
5 4 (0.84%) Terraform
6 3 (0.63%) Single Sign-On
7 2 (0.42%) Autotask
7 2 (0.42%) Kubernetes
7 2 (0.42%) Nagios
8 1 (0.21%) Oracle Enterprise Manager
8 1 (0.21%) Oracle RMAN
Vendors
1 220 (45.93%) Microsoft
2 78 (16.28%) Cisco
3 37 (7.72%) Google
4 26 (5.43%) VMware
5 15 (3.13%) CrowdStrike
6 11 (2.30%) Dell
6 11 (2.30%) HP
7 10 (2.09%) Meraki
7 10 (2.09%) Veeam
8 9 (1.88%) ServiceNow
8 9 (1.88%) Ubiquiti
9 6 (1.25%) Apple
9 6 (1.25%) Freshdesk
9 6 (1.25%) Sophos
10 5 (1.04%) IBM
10 5 (1.04%) Okta
10 5 (1.04%) Oracle
10 5 (1.04%) Sage
10 5 (1.04%) Salesforce
10 5 (1.04%) Siemens