Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 12 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Jan 2026
Same period 2025 Same period 2024
Rank 109 179 140
Rank change year-on-year +70 -39 +70
Permanent jobs requiring a Support Engineer 360 304 522
As % of all permanent jobs with remote/hybrid work options 2.41% 1.85% 2.40%
As % of the Job Titles category 2.57% 1.93% 2.50%
Number of salaries quoted 275 242 474
10th Percentile £27,500 £29,000 £25,000
25th Percentile £31,250 £31,250 £30,000
Median annual salary (50th Percentile) £40,000 £36,000 £37,500
Median % change year-on-year +11.11% -4.00% +7.14%
75th Percentile £46,750 £50,000 £57,500
90th Percentile £61,250 £62,250 £72,433
UK median annual salary £35,000 £36,000 £35,000
% change year-on-year -2.78% +2.86% +6.06%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,996 15,789 20,881
% of permanent jobs with a recognized job title 93.63% 96.08% 95.95%
Number of salaries quoted 9,087 9,529 17,098
10th Percentile £30,000 £35,000 £35,750
25th Percentile £42,250 £46,250 £45,000
Median annual salary (50th Percentile) £60,000 £61,500 £60,000
Median % change year-on-year -2.44% +2.50% -4.00%
75th Percentile £78,750 £80,000 £78,750
90th Percentile £97,500 £98,474 £96,539
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 12 January 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 12 January 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 161 (44.72%) Windows
2 133 (36.94%) Microsoft 365
3 126 (35.00%) Azure
4 114 (31.67%) Customer Service
4 114 (31.67%) Microsoft
5 104 (28.89%) Problem-Solving
6 90 (25.00%) Active Directory
7 78 (21.67%) Cybersecurity
7 78 (21.67%) Degree
8 76 (21.11%) ITIL
8 76 (21.11%) Windows Server
9 60 (16.67%) SQL
10 57 (15.83%) Windows 10
11 52 (14.44%) Continuous Improvement
11 52 (14.44%) Mentoring
12 51 (14.17%) Microsoft Intune
13 48 (13.33%) Entra ID
14 47 (13.06%) SLA
15 46 (12.78%) AWS
15 46 (12.78%) Microsoft Office
15 46 (12.78%) SQL Server
16 44 (12.22%) Security Cleared
17 42 (11.67%) Linux
18 41 (11.39%) VPN
19 40 (11.11%) Firewall
20 38 (10.56%) Customer Experience
21 37 (10.28%) DevOps
22 35 (9.72%) DNS
22 35 (9.72%) SC Cleared
23 34 (9.44%) SharePoint

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 34 (9.44%) SharePoint
2 32 (8.89%) Microsoft Exchange
3 6 (1.67%) IIS
3 6 (1.67%) Tomcat
3 6 (1.67%) WebSphere
3 6 (1.67%) WebSphere Application Server
4 4 (1.11%) Anypoint
4 4 (1.11%) Oracle Workflow
5 1 (0.28%) CMS
Applications
1 46 (12.78%) Microsoft Office
2 3 (0.83%) Microsoft Excel
2 3 (0.83%) Microsoft PowerPoint
Business Applications
1 9 (2.50%) Dynamics NAV
2 4 (1.11%) Markit EDM
2 4 (1.11%) NEC Housing
2 4 (1.11%) Shopify
3 2 (0.56%) NetSuite
4 1 (0.28%) Oracle EBS
Cloud Services
1 133 (36.94%) Microsoft 365
2 126 (35.00%) Azure
3 48 (13.33%) Entra ID
4 46 (12.78%) AWS
5 26 (7.22%) SaaS
6 16 (4.44%) Google Workspace
7 12 (3.33%) OneDrive
8 9 (2.50%) GCP
8 9 (2.50%) IaaS
9 8 (2.22%) AWS CloudFormation
10 7 (1.94%) Amazon S3
10 7 (1.94%) Azure Sentinel
10 7 (1.94%) Power Automate
11 6 (1.67%) Amazon ECR
11 6 (1.67%) Amazon EKS
11 6 (1.67%) AWS Lambda
11 6 (1.67%) Dynamics 365
11 6 (1.67%) Route 53
11 6 (1.67%) Serverless
11 6 (1.67%) Virtual Private Cloud
Communications & Networking
1 41 (11.39%) VPN
2 40 (11.11%) Firewall
3 35 (9.72%) DNS
4 30 (8.33%) DHCP
5 27 (7.50%) Wi-Fi
6 25 (6.94%) TCP/IP
7 22 (6.11%) LAN
8 21 (5.83%) VLAN
9 19 (5.28%) WAN
10 14 (3.89%) VoIP
11 8 (2.22%) SSL
12 7 (1.94%) IP Telephony
13 6 (1.67%) Modbus
13 6 (1.67%) SAN
13 6 (1.67%) Wireless
14 5 (1.39%) Internet
14 5 (1.39%) Remote Desktop
15 4 (1.11%) DMZ
15 4 (1.11%) IPsec
15 4 (1.11%) STUN
Database & Business Intelligence
1 46 (12.78%) SQL Server
2 14 (3.89%) MySQL
3 11 (3.06%) PostgreSQL
4 9 (2.50%) Azure SQL Database
5 6 (1.67%) Amazon RDS
5 6 (1.67%) DB2
5 6 (1.67%) MariaDB
5 6 (1.67%) SQL Server Reporting Services
6 5 (1.39%) Relational Database
7 4 (1.11%) BusinessObjects
7 4 (1.11%) Data Warehouse
7 4 (1.11%) MS Access
7 4 (1.11%) SAP Data Services
8 3 (0.83%) Oracle Database
9 2 (0.56%) NoSQL
10 1 (0.28%) Elasticsearch
10 1 (0.28%) Power BI
Development Applications
1 4 (1.11%) Toad
2 2 (0.56%) GitLab
2 2 (0.56%) Jenkins
2 2 (0.56%) JIRA
3 1 (0.28%) Visual Studio
General
1 144 (40.00%) Social Skills
2 32 (8.89%) Finance
3 29 (8.06%) Back Office
4 20 (5.56%) Organisational Skills
5 16 (4.44%) Analytical Skills
6 12 (3.33%) Automotive
7 10 (2.78%) Inclusion and Diversity
8 9 (2.50%) Documentation Skills
8 9 (2.50%) Telecoms
9 7 (1.94%) Banking
9 7 (1.94%) Public Sector
10 6 (1.67%) Legal
11 5 (1.39%) Law
11 5 (1.39%) Manufacturing
12 4 (1.11%) Local Government
13 3 (0.83%) French Language
14 2 (0.56%) Marketing
15 1 (0.28%) Financial Institution
15 1 (0.28%) Front Office
15 1 (0.28%) German Language
Libraries, Frameworks & Software Standards
1 17 (4.72%) CSS
2 6 (1.67%) .NET
2 6 (1.67%) LAPP Stack
2 6 (1.67%) LDAP
2 6 (1.67%) WebSphere MQ
3 5 (1.39%) .NET Framework
3 5 (1.39%) Entity Framework
3 5 (1.39%) JSON
3 5 (1.39%) RESTful
3 5 (1.39%) WinForms
4 4 (1.11%) FreeSWITCH
4 4 (1.11%) REST
4 4 (1.11%) SOAP
4 4 (1.11%) Web Services
4 4 (1.11%) XML
5 3 (0.83%) Elastic Stack
5 3 (0.83%) LAMP
6 2 (0.56%) React
7 1 (0.28%) .NET Core
7 1 (0.28%) Node.js
Miscellaneous
1 45 (12.50%) Driving Licence
2 38 (10.56%) Self-Motivation
3 13 (3.61%) CCTV
3 13 (3.61%) Onboarding
4 7 (1.94%) Client/Server
4 7 (1.94%) Linux Command Line
4 7 (1.94%) Renewable Energy
5 5 (1.39%) Cyber Security Posture
6 4 (1.11%) Cloud Native
6 4 (1.11%) Data Centre
6 4 (1.11%) Hybrid Cloud
6 4 (1.11%) Low-Code
7 3 (0.83%) BYOD
7 3 (0.83%) Legacy Systems
7 3 (0.83%) Life Science
7 3 (0.83%) Solar Energy
8 2 (0.56%) iPad
8 2 (0.56%) iPhone
8 2 (0.56%) Public Cloud
8 2 (0.56%) Reinsurance
Operating Systems
1 161 (44.72%) Windows
2 76 (21.11%) Windows Server
3 57 (15.83%) Windows 10
4 42 (11.67%) Linux
5 21 (5.83%) Unix
6 15 (4.17%) Mac OS
7 13 (3.61%) Windows Server 2012
8 12 (3.33%) Windows Server 2016
9 11 (3.06%) Red Hat Enterprise Linux
10 10 (2.78%) Apple iOS
11 9 (2.50%) Debian
11 9 (2.50%) Windows Server 2019
12 5 (1.39%) Android
12 5 (1.39%) Solaris
13 3 (0.83%) CentOS
13 3 (0.83%) Mac OS X
13 3 (0.83%) Rocky
13 3 (0.83%) Ubuntu
13 3 (0.83%) VMS
Processes & Methodologies
1 114 (31.67%) Customer Service
2 104 (28.89%) Problem-Solving
3 78 (21.67%) Cybersecurity
4 76 (21.11%) ITIL
5 52 (14.44%) Continuous Improvement
5 52 (14.44%) Mentoring
6 38 (10.56%) Customer Experience
7 37 (10.28%) DevOps
8 32 (8.89%) Analytics
9 31 (8.61%) Root Cause Analysis
10 30 (8.33%) Ticket Management
11 29 (8.06%) Infrastructure Engineering
12 28 (7.78%) Customer Acquisition
12 28 (7.78%) Patch Management
12 28 (7.78%) Software Deployment
13 27 (7.50%) Coaching
14 24 (6.67%) People Management
14 24 (6.67%) Service Delivery
15 19 (5.28%) Agile
15 19 (5.28%) Change Management
Programming Languages
1 60 (16.67%) SQL
2 27 (7.50%) PowerShell
3 22 (6.11%) Python
4 12 (3.33%) C#
5 11 (3.06%) Shell Script
6 9 (2.50%) Bash
7 6 (1.67%) PHP
7 6 (1.67%) T-SQL
8 5 (1.39%) Java
8 5 (1.39%) Korn
9 4 (1.11%) Bicep
9 4 (1.11%) JavaScript
9 4 (1.11%) VB
10 1 (0.28%) Go
10 1 (0.28%) Google Apps Script
10 1 (0.28%) TypeScript
10 1 (0.28%) VB.NET
10 1 (0.28%) VBA
Qualifications
1 78 (21.67%) Degree
2 44 (12.22%) Security Cleared
3 35 (9.72%) SC Cleared
4 30 (8.33%) Microsoft Certification
5 28 (7.78%) CTC Cleared
6 14 (3.89%) MCP
7 13 (3.61%) MCSA
8 11 (3.06%) CCNA
8 11 (3.06%) Cisco Certification
8 11 (3.06%) DBS Check
8 11 (3.06%) MCSE
9 10 (2.78%) Computer Science Degree
10 9 (2.50%) ITIL Certification
11 7 (1.94%) CCNP
11 7 (1.94%) Network+ Certification
12 6 (1.67%) AWS Certification
12 6 (1.67%) Azure Certification
13 3 (0.83%) BPSS Clearance
13 3 (0.83%) HNC
14 2 (0.56%) HND
Quality Assurance & Compliance
1 47 (13.06%) SLA
2 16 (4.44%) Cyber Essentials
3 14 (3.89%) ISO/IEC 27001
4 9 (2.50%) GDPR
5 4 (1.11%) ISO 9001
5 4 (1.11%) QA
6 2 (0.56%) PCI DSS
System Software
1 90 (25.00%) Active Directory
2 31 (8.61%) Hyper-V
3 18 (5.00%) VMware Infrastructure
4 13 (3.61%) Docker
5 5 (1.39%) Virtual Machines
6 4 (1.11%) Kamailio
7 3 (0.83%) BitLocker
8 2 (0.56%) Virtual Servers
8 2 (0.56%) vSphere
8 2 (0.56%) XenApp
9 1 (0.28%) Microsoft Virtual Server
Systems Management
1 51 (14.17%) Microsoft Intune
2 14 (3.89%) Terraform
3 13 (3.61%) Ansible
3 13 (3.61%) Kubernetes
4 8 (2.22%) Active Directory Federation Services
5 5 (1.39%) Jamf Pro
6 4 (1.11%) Autotask
6 4 (1.11%) SCOM
7 3 (0.83%) Nagios
8 2 (0.56%) Grafana
8 2 (0.56%) Prometheus
9 1 (0.28%) Control-M
9 1 (0.28%) Docker Swarm
9 1 (0.28%) Single Sign-On
Vendors
1 114 (31.67%) Microsoft
2 32 (8.89%) VMware
3 29 (8.06%) Cisco
4 24 (6.67%) Google
5 14 (3.89%) IBM
6 12 (3.33%) Oracle
7 8 (2.22%) SAP
8 7 (1.94%) Dell
8 7 (1.94%) Draytek
8 7 (1.94%) Mitel
8 7 (1.94%) Red Hat
8 7 (1.94%) Salesforce
8 7 (1.94%) WatchGuard
9 6 (1.67%) Veeam
10 5 (1.39%) NetApp
10 5 (1.39%) Progress
10 5 (1.39%) Sage
10 5 (1.39%) Toshiba
10 5 (1.39%) Xamarin
10 5 (1.39%) Zoho