Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 31 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
31 Jan 2026
Same period 2025 Same period 2024
Rank 98 176 137
Rank change year-on-year +78 -39 +65
Permanent jobs requiring a Support Engineer 433 306 639
As % of all permanent jobs with remote/hybrid work options 2.74% 1.89% 2.43%
As % of the Job Titles category 2.92% 1.97% 2.54%
Number of salaries quoted 312 243 584
10th Percentile £26,875 £29,000 £25,325
25th Percentile £30,875 £31,250 £29,500
Median annual salary (50th Percentile) £40,000 £35,015 £35,000
Median % change year-on-year +14.24% +0.04% -
75th Percentile £46,003 £49,375 £50,000
90th Percentile £58,750 £59,500 £67,500
UK median annual salary £35,000 £35,500 £33,500
% change year-on-year -1.41% +5.97% +1.52%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,822 15,555 25,195
% of permanent jobs with a recognized job title 93.74% 95.97% 95.79%
Number of salaries quoted 9,684 9,351 20,927
10th Percentile £30,500 £36,000 £33,750
25th Percentile £42,500 £47,000 £43,329
Median annual salary (50th Percentile) £60,000 £62,500 £59,000
Median % change year-on-year -4.00% +5.93% -5.60%
75th Percentile £78,750 £80,000 £77,500
90th Percentile £96,338 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 31 January 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 31 January 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 213 (49.19%) Windows
2 196 (45.27%) Microsoft 365
3 172 (39.72%) Microsoft
4 161 (37.18%) Customer Service
5 152 (35.10%) Azure
6 127 (29.33%) Problem-Solving
7 117 (27.02%) ITIL
8 109 (25.17%) Active Directory
9 108 (24.94%) Cybersecurity
10 107 (24.71%) Degree
11 94 (21.71%) Entra ID
12 91 (21.02%) Windows 10
13 90 (20.79%) Continuous Improvement
14 89 (20.55%) Windows Server
15 87 (20.09%) Microsoft Office
16 86 (19.86%) SLA
17 80 (18.48%) Security Cleared
18 73 (16.86%) SC Cleared
19 71 (16.40%) Customer Experience
20 66 (15.24%) Analytics
20 66 (15.24%) SQL
21 63 (14.55%) Cisco
22 62 (14.32%) Software Deployment
22 62 (14.32%) Ticket Management
23 60 (13.86%) CTC Cleared
23 60 (13.86%) Customer Acquisition
23 60 (13.86%) Microsoft Intune
23 60 (13.86%) Patch Management
24 55 (12.70%) Firewall
25 50 (11.55%) Mentoring

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 46 (10.62%) Microsoft Exchange
2 42 (9.70%) SharePoint
3 6 (1.39%) IIS
3 6 (1.39%) Tomcat
3 6 (1.39%) WebSphere
3 6 (1.39%) WebSphere Application Server
4 4 (0.92%) Anypoint
4 4 (0.92%) Oracle Workflow
5 3 (0.69%) Exchange Server 2007
5 3 (0.69%) Exchange Server 2010
5 3 (0.69%) Exchange Server 2013
6 1 (0.23%) CMS
Applications
1 87 (20.09%) Microsoft Office
2 3 (0.69%) Microsoft Excel
2 3 (0.69%) Microsoft PowerPoint
3 1 (0.23%) EngageOne
Business Applications
1 9 (2.08%) Dynamics NAV
2 4 (0.92%) Markit EDM
2 4 (0.92%) NEC Housing
2 4 (0.92%) Shopify
3 3 (0.69%) Oracle EBS
4 2 (0.46%) NetSuite
5 1 (0.23%) TIBCO iProcess
Cloud Services
1 196 (45.27%) Microsoft 365
2 152 (35.10%) Azure
3 94 (21.71%) Entra ID
4 47 (10.85%) AWS
5 39 (9.01%) SaaS
6 23 (5.31%) Google Workspace
7 13 (3.00%) OneDrive
8 9 (2.08%) Azure Sentinel
8 9 (2.08%) GCP
8 9 (2.08%) IaaS
8 9 (2.08%) Serverless
9 8 (1.85%) Amazon S3
9 8 (1.85%) AWS CloudFormation
9 8 (1.85%) Power Automate
10 7 (1.62%) AWS Lambda
10 7 (1.62%) Mimecast
10 7 (1.62%) Virtual Private Cloud
11 6 (1.39%) Amazon EC2
11 6 (1.39%) Amazon EKS
11 6 (1.39%) Route 53
Communications & Networking
1 55 (12.70%) Firewall
2 46 (10.62%) DNS
3 44 (10.16%) VPN
4 39 (9.01%) DHCP
5 35 (8.08%) Wi-Fi
6 29 (6.70%) TCP/IP
7 25 (5.77%) LAN
7 25 (5.77%) VLAN
8 21 (4.85%) WAN
9 18 (4.16%) VoIP
10 8 (1.85%) SSL
10 8 (1.85%) Wireless
11 7 (1.62%) IP Telephony
12 5 (1.15%) Remote Desktop
12 5 (1.15%) SAN
13 4 (0.92%) DMZ
13 4 (0.92%) IPsec
13 4 (0.92%) Modbus
13 4 (0.92%) STUN
14 3 (0.69%) Intranet
Database & Business Intelligence
1 49 (11.32%) SQL Server
2 13 (3.00%) MySQL
3 11 (2.54%) PostgreSQL
4 9 (2.08%) Azure SQL Database
5 6 (1.39%) Amazon RDS
5 6 (1.39%) DB2
5 6 (1.39%) MariaDB
5 6 (1.39%) SQL Server Reporting Services
6 5 (1.15%) Relational Database
7 4 (0.92%) BusinessObjects
7 4 (0.92%) Data Warehouse
7 4 (0.92%) MS Access
7 4 (0.92%) SAP Data Services
8 3 (0.69%) Oracle Database
8 3 (0.69%) Power BI
9 2 (0.46%) NoSQL
10 1 (0.23%) Elasticsearch
Development Applications
1 9 (2.08%) JIRA
2 4 (0.92%) SQL Server Management Studio (SSMS)
2 4 (0.92%) Toad
3 2 (0.46%) GitLab
3 2 (0.46%) Jenkins
4 1 (0.23%) Git
4 1 (0.23%) Visual Studio
General
1 195 (45.03%) Social Skills
2 60 (13.86%) Back Office
3 39 (9.01%) Finance
4 23 (5.31%) Organisational Skills
5 15 (3.46%) Analytical Skills
6 13 (3.00%) Inclusion and Diversity
6 13 (3.00%) Legal
7 12 (2.77%) Automotive
8 9 (2.08%) Telecoms
9 8 (1.85%) Documentation Skills
9 8 (1.85%) Public Sector
10 7 (1.62%) Banking
11 6 (1.39%) Law
12 5 (1.15%) Manufacturing
13 4 (0.92%) Local Government
14 3 (0.69%) French Language
15 2 (0.46%) Marketing
16 1 (0.23%) Financial Institution
16 1 (0.23%) German Language
Libraries, Frameworks & Software Standards
1 17 (3.93%) CSS
2 8 (1.85%) .NET
3 7 (1.62%) JSON
4 6 (1.39%) LAPP Stack
4 6 (1.39%) LDAP
4 6 (1.39%) WebSphere MQ
5 5 (1.15%) .NET Framework
5 5 (1.15%) Entity Framework
5 5 (1.15%) RESTful
5 5 (1.15%) WinForms
6 4 (0.92%) FreeSWITCH
6 4 (0.92%) REST
6 4 (0.92%) SOAP
6 4 (0.92%) Web Services
6 4 (0.92%) XML
7 3 (0.69%) .NET Core
7 3 (0.69%) Elastic Stack
7 3 (0.69%) LAMP
8 2 (0.46%) React
9 1 (0.23%) Node.js
Miscellaneous
1 52 (12.01%) Driving Licence
2 39 (9.01%) Self-Motivation
3 17 (3.93%) Onboarding
4 15 (3.46%) CCTV
5 8 (1.85%) Renewable Energy
6 7 (1.62%) Client/Server
6 7 (1.62%) Linux Command Line
7 5 (1.15%) Low-Code
7 5 (1.15%) Reinsurance
8 4 (0.92%) Cloud Native
8 4 (0.92%) Cyber Security Posture
8 4 (0.92%) Data Centre
8 4 (0.92%) Hybrid Cloud
8 4 (0.92%) Solar Energy
9 3 (0.69%) CMDB
9 3 (0.69%) Legacy Systems
9 3 (0.69%) Life Science
10 2 (0.46%) iPhone
10 2 (0.46%) Mobile App
10 2 (0.46%) Public Cloud
Operating Systems
1 213 (49.19%) Windows
2 91 (21.02%) Windows 10
3 89 (20.55%) Windows Server
4 39 (9.01%) Linux
5 21 (4.85%) Unix
6 18 (4.16%) Mac OS
6 18 (4.16%) Windows Server 2012
7 15 (3.46%) Windows Server 2016
8 11 (2.54%) Windows Server 2019
9 10 (2.31%) Red Hat Enterprise Linux
10 8 (1.85%) Apple iOS
10 8 (1.85%) Debian
11 5 (1.15%) Android
11 5 (1.15%) VMS
12 4 (0.92%) Solaris
13 3 (0.69%) CentOS
13 3 (0.69%) Rocky
13 3 (0.69%) Ubuntu
13 3 (0.69%) Windows Server 2008
Processes & Methodologies
1 161 (37.18%) Customer Service
2 127 (29.33%) Problem-Solving
3 117 (27.02%) ITIL
4 108 (24.94%) Cybersecurity
5 90 (20.79%) Continuous Improvement
6 71 (16.40%) Customer Experience
7 66 (15.24%) Analytics
8 62 (14.32%) Software Deployment
8 62 (14.32%) Ticket Management
9 60 (13.86%) Customer Acquisition
9 60 (13.86%) Patch Management
10 50 (11.55%) Mentoring
11 38 (8.78%) DevOps
11 38 (8.78%) Infrastructure Engineering
12 37 (8.55%) Root Cause Analysis
13 28 (6.47%) Coaching
14 27 (6.24%) Service Delivery
15 26 (6.00%) Change Management
16 24 (5.54%) People Management
17 20 (4.62%) Disaster Recovery
Programming Languages
1 66 (15.24%) SQL
2 35 (8.08%) PowerShell
3 26 (6.00%) Python
4 13 (3.00%) C#
5 11 (2.54%) Bash
5 11 (2.54%) Shell Script
6 6 (1.39%) Java
6 6 (1.39%) PHP
6 6 (1.39%) T-SQL
7 5 (1.15%) JavaScript
8 4 (0.92%) Bicep
8 4 (0.92%) Korn
8 4 (0.92%) R
8 4 (0.92%) VB
9 2 (0.46%) Google Apps Script
9 2 (0.46%) Kusto Query Language
10 1 (0.23%) Go
10 1 (0.23%) TypeScript
10 1 (0.23%) VB.NET
Qualifications
1 107 (24.71%) Degree
2 80 (18.48%) Security Cleared
3 73 (16.86%) SC Cleared
4 60 (13.86%) CTC Cleared
5 29 (6.70%) Microsoft Certification
6 14 (3.23%) DBS Check
7 11 (2.54%) CCNA
7 11 (2.54%) Cisco Certification
7 11 (2.54%) Microsoft Certified Professional
8 10 (2.31%) Azure Certification
8 10 (2.31%) MCSA
9 9 (2.08%) Network+ Certification
10 8 (1.85%) MCSE
11 7 (1.62%) CCNP
11 7 (1.62%) Computer Science Degree
11 7 (1.62%) ITIL Certification
12 6 (1.39%) AWS Certification
13 3 (0.69%) BPSS Clearance
13 3 (0.69%) HNC
14 2 (0.46%) HND
Quality Assurance & Compliance
1 86 (19.86%) SLA
2 21 (4.85%) Cyber Essentials
3 17 (3.93%) ISO/IEC 27001
4 11 (2.54%) QA
5 8 (1.85%) GDPR
6 2 (0.46%) ISO 9001
6 2 (0.46%) PCI DSS
System Software
1 109 (25.17%) Active Directory
2 36 (8.31%) Hyper-V
3 14 (3.23%) Docker
3 14 (3.23%) VMware Infrastructure
4 5 (1.15%) Virtual Machines
5 4 (0.92%) Virtual Servers
6 3 (0.69%) Microsoft Virtual Server
7 2 (0.46%) Kamailio
7 2 (0.46%) Virtual Desktop
7 2 (0.46%) vSphere
7 2 (0.46%) XenApp
8 1 (0.23%) BitLocker
Systems Management
1 60 (13.86%) Microsoft Intune
2 15 (3.46%) Terraform
3 13 (3.00%) Ansible
4 12 (2.77%) Kubernetes
5 10 (2.31%) Active Directory Federation Services
6 4 (0.92%) Autotask
6 4 (0.92%) SCOM
7 3 (0.69%) Jamf Pro
7 3 (0.69%) Nagios
8 2 (0.46%) Grafana
8 2 (0.46%) Prometheus
8 2 (0.46%) Single Sign-On
9 1 (0.23%) Docker Swarm
Vendors
1 172 (39.72%) Microsoft
2 63 (14.55%) Cisco
3 31 (7.16%) Google
4 29 (6.70%) VMware
5 14 (3.23%) IBM
5 14 (3.23%) Oracle
6 10 (2.31%) Dell
7 8 (1.85%) Sage
7 8 (1.85%) SAP
8 7 (1.62%) Draytek
8 7 (1.62%) IFS
8 7 (1.62%) Mitel
8 7 (1.62%) Red Hat
8 7 (1.62%) WatchGuard
9 6 (1.39%) HP
9 6 (1.39%) Salesforce
9 6 (1.39%) Veeam
10 5 (1.15%) Apple
10 5 (1.15%) Siemens
10 5 (1.15%) TIBCO