Support Engineer Jobs with Work from Home Options

Support Engineer
UK > Work from Home

The median Support Engineer salary in Work from Home is £35,000 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 176 202 320
Rank change year-on-year +26 +118 -79
Permanent jobs requiring a Support Engineer 626 746 736
As % of all permanent jobs with a WFH option 1.85% 1.71% 1.11%
As % of the Job Titles category 1.93% 1.78% 1.13%
Number of salaries quoted 574 635 664
10th Percentile £24,750 £25,000 £24,250
25th Percentile £29,000 £30,000 £29,000
Median annual salary (50th Percentile) £35,000 £35,000 £36,500
Median % change year-on-year - -4.11% +1.39%
75th Percentile £47,500 £45,000 £48,750
90th Percentile £65,000 £57,500 £62,500
UK median annual salary £32,500 £33,500 £33,196
% change year-on-year -2.99% +0.92% -1.64%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,441 41,897 64,856
% of permanent jobs with a recognized job title 95.99% 96.00% 97.40%
Number of salaries quoted 24,951 29,614 41,885
10th Percentile £33,000 £36,500 £36,000
25th Percentile £42,500 £47,500 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £78,750
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Support Engineer trend for jobs with a WFH option

Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Engineer.

Support Engineer salary trend for jobs with a WFH option

Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Engineer over the 6 months to 24 April 2024.

Support Engineer salary histogram for jobs with a WFH option

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 24 April 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Support Engineer in the job title.

1 324 (51.76%) Windows
2 305 (48.72%) Microsoft
3 301 (48.08%) Azure
4 291 (46.49%) Microsoft 365
5 241 (38.50%) Social Skills
6 235 (37.54%) Active Directory
7 148 (23.64%) Windows Server
8 138 (22.04%) Customer Service
9 135 (21.57%) Problem-Solving
10 128 (20.45%) ITIL
11 126 (20.13%) VMware
12 115 (18.37%) Firewall
13 109 (17.41%) Degree
14 106 (16.93%) Microsoft Intune
14 106 (16.93%) SQL Server
15 105 (16.77%) Microsoft Exchange
16 99 (15.81%) Finance
16 99 (15.81%) Windows 10
17 95 (15.18%) Hyper-V
17 95 (15.18%) Entra ID
18 93 (14.86%) VMware Infrastructure
18 93 (14.86%) Linux
19 89 (14.22%) Microsoft Office
20 79 (12.62%) SharePoint
21 78 (12.46%) Cisco
22 75 (11.98%) SQL
23 69 (11.02%) Microsoft Certification
24 68 (10.86%) DNS
25 67 (10.70%) Analytical Skills
26 64 (10.22%) WAN

Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (16.77%) Microsoft Exchange
2 79 (12.62%) SharePoint
3 23 (3.67%) Apache
4 10 (1.60%) Tomcat
5 9 (1.44%) IIS
6 8 (1.28%) CMS
7 7 (1.12%) Confluence
8 6 (0.96%) Exchange Server 2000
8 6 (0.96%) Exchange Server 2013
9 4 (0.64%) SAS
10 3 (0.48%) Exchange Server 2007
11 2 (0.32%) Exchange Server 2010
11 2 (0.32%) WordPress
12 1 (0.16%) Site Server
Applications
1 89 (14.22%) Microsoft Office
2 4 (0.64%) Trello
3 3 (0.48%) Microsoft Excel
3 3 (0.48%) Spreadsheet
3 3 (0.48%) SPSS
Business Applications
1 5 (0.80%) Dynamics CRM
2 2 (0.32%) Carpe Diem
3 1 (0.16%) Dynamics AX
3 1 (0.16%) Elite 3E
3 1 (0.16%) Salesforce CRM
3 1 (0.16%) SAP ERP
Cloud Services
1 301 (48.08%) Azure
2 291 (46.49%) Microsoft 365
3 95 (15.18%) Entra ID
4 48 (7.67%) AWS
5 26 (4.15%) GCP
5 26 (4.15%) SaaS
6 17 (2.72%) OpenShift
7 16 (2.56%) WhatsApp
8 15 (2.40%) Power Platform
9 13 (2.08%) OneDrive
10 8 (1.28%) Azure Cosmos DB
10 8 (1.28%) Azure Monitor
11 7 (1.12%) Amazon EC2
12 6 (0.96%) Azure DevOps
12 6 (0.96%) Dynamics 365
13 5 (0.80%) Mimecast
14 4 (0.64%) Nutanix
14 4 (0.64%) Power Automate
15 3 (0.48%) PowerApps
15 3 (0.48%) Rubrik
Communications & Networking
1 115 (18.37%) Firewall
2 68 (10.86%) DNS
3 64 (10.22%) WAN
4 58 (9.27%) LAN
4 58 (9.27%) VLAN
5 57 (9.11%) SAN
6 53 (8.47%) TCP/IP
7 52 (8.31%) Wireless
8 48 (7.67%) DHCP
9 39 (6.23%) Wi-Fi
10 33 (5.27%) Internet
11 27 (4.31%) VPN
12 24 (3.83%) Remote Desktop
13 22 (3.51%) VoIP
14 16 (2.56%) ADSL
15 15 (2.40%) Unified Communications
16 14 (2.24%) Broadband
16 14 (2.24%) NAS
17 11 (1.76%) Multicast
18 10 (1.60%) SSL
Database & Business Intelligence
1 106 (16.93%) SQL Server
2 35 (5.59%) Amazon RDS
3 22 (3.51%) MongoDB
3 22 (3.51%) PostgreSQL
4 15 (2.40%) MySQL
5 10 (1.60%) DB2
6 8 (1.28%) Power BI
7 4 (0.64%) SQL Server Analysis Services
7 4 (0.64%) SQL Server Reporting Services
8 3 (0.48%) Big Data
8 3 (0.48%) EDRMS
8 3 (0.48%) GIS
9 2 (0.32%) Data Lake
9 2 (0.32%) MariaDB
9 2 (0.32%) Microsoft Analysis Services
9 2 (0.32%) Power Query
9 2 (0.32%) PowerPivot
9 2 (0.32%) SQL Server Integration Services
9 2 (0.32%) SQLPlus
10 1 (0.16%) Sisense
Development Applications
1 25 (3.99%) JIRA
2 17 (2.72%) IBM UrbanCode
3 7 (1.12%) Git
4 5 (0.80%) Visual Studio
5 1 (0.16%) Bitbucket
5 1 (0.16%) Eclipse
5 1 (0.16%) GitLab
5 1 (0.16%) Gradle
5 1 (0.16%) HP UFT
5 1 (0.16%) IntelliJ
5 1 (0.16%) Jenkins
5 1 (0.16%) JMeter
5 1 (0.16%) JUnit
5 1 (0.16%) LoadRunner
5 1 (0.16%) MSI
5 1 (0.16%) MSTest
5 1 (0.16%) Selenium
5 1 (0.16%) Team Foundation Server
General
1 241 (38.50%) Social Skills
2 99 (15.81%) Finance
3 67 (10.70%) Analytical Skills
4 38 (6.07%) Banking
5 33 (5.27%) Organisational Skills
6 24 (3.83%) Telecoms
7 20 (3.19%) Inclusion and Diversity
8 18 (2.88%) Law
8 18 (2.88%) Legal
8 18 (2.88%) Presentation Skills
9 14 (2.24%) Documentation Skills
9 14 (2.24%) Games
10 11 (1.76%) Marketing
10 11 (1.76%) Retail
11 8 (1.28%) Manufacturing
12 7 (1.12%) Billing
12 7 (1.12%) Pharmaceutical
13 6 (0.96%) Military
13 6 (0.96%) Public Sector
14 4 (0.64%) Front Office
Libraries, Frameworks & Software Standards
1 33 (5.27%) .NET
2 30 (4.79%) REST
3 28 (4.47%) Web Services
4 27 (4.31%) SOAP
5 12 (1.92%) CSS
6 9 (1.44%) HTML
6 9 (1.44%) LAPP Stack
7 8 (1.28%) JSON
8 6 (0.96%) XML
9 5 (0.80%) ASP.NET
9 5 (0.80%) XSLT
10 3 (0.48%) .NET Framework
10 3 (0.48%) EDI
10 3 (0.48%) Lightning Web Components
11 2 (0.32%) FIX Protocol
12 1 (0.16%) CSS3
12 1 (0.16%) HTML5
12 1 (0.16%) jQuery
12 1 (0.16%) Node.js
12 1 (0.16%) RESTEasy
Miscellaneous
1 59 (9.42%) Driving Licence
2 42 (6.71%) Self-Motivation
3 24 (3.83%) Enterprise Storage
4 23 (3.67%) Public Cloud
5 22 (3.51%) Enterprise Software
6 18 (2.88%) Management Information System
7 17 (2.72%) iPad
7 17 (2.72%) Replication
8 15 (2.40%) Onboarding
9 13 (2.08%) Foreign Exchange (FX)
9 13 (2.08%) Social Media
10 12 (1.92%) Client/Server
10 12 (1.92%) Data Centre
11 9 (1.44%) Clustering
11 9 (1.44%) iPhone
11 9 (1.44%) PKI
12 8 (1.28%) Apple TV
12 8 (1.28%) Greenfield Project
12 8 (1.28%) Video Conferencing
13 5 (0.80%) Analytical Mindset
Operating Systems
1 324 (51.76%) Windows
2 148 (23.64%) Windows Server
3 99 (15.81%) Windows 10
4 93 (14.86%) Linux
5 52 (8.31%) Windows Server 2012
6 36 (5.75%) Android
7 29 (4.63%) Apple iOS
8 26 (4.15%) Mac OS
9 25 (3.99%) Windows Server 2016
10 23 (3.67%) AIX
10 23 (3.67%) Windows Server 2019
11 10 (1.60%) Ubuntu
11 10 (1.60%) Unix
12 6 (0.96%) Windows 7
13 5 (0.80%) CentOS
13 5 (0.80%) Mac OS X
13 5 (0.80%) Windows Server 2008
14 4 (0.64%) Red Hat Enterprise Linux
14 4 (0.64%) SUSE
15 2 (0.32%) Debian
Processes & Methodologies
1 138 (22.04%) Customer Service
2 135 (21.57%) Problem-Solving
3 128 (20.45%) ITIL
4 63 (10.06%) Infrastructure Engineering
5 43 (6.87%) Agile
5 43 (6.87%) DevOps
5 43 (6.87%) Service Management
6 39 (6.23%) Incident Management
7 36 (5.75%) Problem Management
8 32 (5.11%) ERP
9 31 (4.95%) Mentoring
10 27 (4.31%) Customer Requirements
10 27 (4.31%) Migration
10 27 (4.31%) Service Delivery
11 25 (3.99%) Infrastructure as Code
11 25 (3.99%) OO
12 22 (3.51%) Computer Science
12 22 (3.51%) Desktop Virtualisation
13 21 (3.35%) Cybersecurity
14 20 (3.19%) Time Management
Programming Languages
1 75 (11.98%) SQL
2 56 (8.95%) PowerShell
3 48 (7.67%) C#
4 31 (4.95%) VB
5 30 (4.79%) Java
6 29 (4.63%) Python
7 26 (4.15%) C++
8 23 (3.67%) C
9 17 (2.72%) Groovy
10 9 (1.44%) ActionScript
11 8 (1.28%) JavaScript
12 7 (1.12%) Bash
13 5 (0.80%) T-SQL
13 5 (0.80%) XPath
14 3 (0.48%) Apex Code
15 2 (0.32%) PHP
16 1 (0.16%) Perl
16 1 (0.16%) REXX
16 1 (0.16%) Shell Script
16 1 (0.16%) VB.NET
Qualifications
1 109 (17.41%) Degree
2 69 (11.02%) Microsoft Certification
3 43 (6.87%) CCNA
3 43 (6.87%) Cisco Certification
4 34 (5.43%) Network+ Certification
5 32 (5.11%) Azure Certification
6 16 (2.56%) MCITP
7 13 (2.08%) Computer Science Degree
8 10 (1.60%) Security Cleared
9 9 (1.44%) MCSE
10 8 (1.28%) A+ Certification
11 7 (1.12%) AWS Certification
11 7 (1.12%) ITIL Foundation Certificate
11 7 (1.12%) SC Cleared
12 6 (0.96%) GCSC
12 6 (0.96%) ITIL Certification
12 6 (0.96%) MCP
13 4 (0.64%) Master's Degree
14 3 (0.48%) MCT
15 2 (0.32%) MCSA
Quality Assurance & Compliance
1 55 (8.79%) SLA
2 15 (2.40%) Cyber Essentials
3 6 (0.96%) ISO/IEC 27001
4 3 (0.48%) Accessibility
5 2 (0.32%) GDPR
6 1 (0.16%) QA
System Software
1 235 (37.54%) Active Directory
2 95 (15.18%) Hyper-V
3 93 (14.86%) VMware Infrastructure
4 33 (5.27%) VMware ESXi
5 19 (3.04%) Virtual Desktop
6 16 (2.56%) vSphere
7 14 (2.24%) XenApp
8 9 (1.44%) OpenSSH
9 6 (0.96%) NFS
10 5 (0.80%) Terminal Services
11 4 (0.64%) XenDesktop
12 3 (0.48%) Docker
12 3 (0.48%) Virtual Machines
13 1 (0.16%) Job Entry Subsystem
13 1 (0.16%) Microcode
13 1 (0.16%) Time Sharing Option
13 1 (0.16%) VMware Server
Systems Management
1 106 (16.93%) Microsoft Intune
2 26 (4.15%) Terraform
3 20 (3.19%) SCCM
4 19 (3.04%) vCenter Server
5 18 (2.88%) Ansible
6 17 (2.72%) Progress Chef
7 13 (2.08%) Cisco CUCM
7 13 (2.08%) ServiceCenter
8 9 (1.44%) IBM BigFix
8 9 (1.44%) PowerCLI
9 5 (0.80%) Jamf Pro
9 5 (0.80%) Pingdom
10 4 (0.64%) Grafana
10 4 (0.64%) Single Sign-On
11 2 (0.32%) FortiGate
11 2 (0.32%) Microsoft Data Protection Manager
11 2 (0.32%) Prometheus
11 2 (0.32%) SCDPM
12 1 (0.16%) NetCrunch
12 1 (0.16%) ZABBIX
Vendors
1 305 (48.72%) Microsoft
2 126 (20.13%) VMware
3 78 (12.46%) Cisco
4 57 (9.11%) Citrix
5 40 (6.39%) HP
6 38 (6.07%) IBM
7 35 (5.59%) Apple
8 32 (5.11%) Meraki
9 26 (4.15%) Oracle
10 24 (3.83%) Veeam
11 20 (3.19%) Sophos
12 18 (2.88%) Google
13 15 (2.40%) Palo Alto
14 14 (2.24%) Aruba
14 14 (2.24%) Fortinet
15 13 (2.08%) Barracuda Networks
16 11 (1.76%) ConnectWise
17 8 (1.28%) Draytek
17 8 (1.28%) iManage
17 8 (1.28%) SolarWinds