Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 1 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Nov 2025
Same period 2024 Same period 2023
Rank 165 178 155
Rank change year-on-year +13 -23 +107
Permanent jobs requiring a Support Engineer 322 355 470
As % of all permanent jobs with remote/hybrid work options 1.96% 1.78% 2.10%
As % of the Job Titles category 2.07% 1.84% 2.19%
Number of salaries quoted 275 289 428
10th Percentile £28,100 £28,500 £25,000
25th Percentile £31,375 £31,250 £30,000
Median annual salary (50th Percentile) £40,000 £37,000 £37,500
Median % change year-on-year +8.11% -1.33% +7.14%
75th Percentile £57,500 £47,500 £52,500
90th Percentile £58,750 £51,400 £67,500
UK median annual salary £37,500 £35,000 £35,000
% change year-on-year +7.14% - +4.48%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,521 19,271 21,493
% of permanent jobs with a recognized job title 94.53% 96.65% 96.10%
Number of salaries quoted 8,843 12,065 17,551
10th Percentile £29,500 £35,000 £36,250
25th Percentile £40,000 £45,000 £46,306
Median annual salary (50th Percentile) £56,500 £60,000 £62,500
Median % change year-on-year -5.83% -4.00% +1.63%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £96,750 £98,750 £97,500
UK median annual salary £52,500 £57,000 £60,000
% change year-on-year -7.89% -5.00% -

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 1 November 2025.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 1 November 2025, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 133 (41.30%) Windows
2 107 (33.23%) Azure
2 107 (33.23%) Microsoft
3 94 (29.19%) Problem-Solving
4 92 (28.57%) Microsoft 365
5 82 (25.47%) Active Directory
6 72 (22.36%) Customer Service
7 66 (20.50%) Windows Server
8 57 (17.70%) Microsoft Intune
9 56 (17.39%) Degree
10 48 (14.91%) Linux
11 45 (13.98%) Cybersecurity
11 45 (13.98%) Firewall
12 44 (13.66%) ITIL
12 44 (13.66%) SQL
13 43 (13.35%) Entra ID
13 43 (13.35%) Mentoring
14 41 (12.73%) AWS
15 37 (11.49%) Siemens
16 36 (11.18%) VMware
17 35 (10.87%) SQL Server
18 34 (10.56%) VPN
19 33 (10.25%) Microsoft Exchange
19 33 (10.25%) SharePoint
20 28 (8.70%) PowerShell
21 27 (8.39%) Microsoft Certification
21 27 (8.39%) VMware Infrastructure
22 26 (8.07%) DevOps
23 25 (7.76%) Continuous Improvement
24 22 (6.83%) DNS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 33 (10.25%) Microsoft Exchange
1 33 (10.25%) SharePoint
2 6 (1.86%) IIS
2 6 (1.86%) Tomcat
2 6 (1.86%) WebSphere
2 6 (1.86%) WebSphere Application Server
3 4 (1.24%) Oracle Workflow
4 3 (0.93%) Anypoint
Applications
1 11 (3.42%) Microsoft Office
2 5 (1.55%) Microsoft Project
3 1 (0.31%) AutoCAD
Business Applications
1 4 (1.24%) NEC Housing
1 4 (1.24%) Salesforce CRM
2 3 (0.93%) Shopify
3 2 (0.62%) Dynamics NAV
3 2 (0.62%) Oracle ERP
4 1 (0.31%) NetSuite
Cloud Services
1 107 (33.23%) Azure
2 92 (28.57%) Microsoft 365
3 43 (13.35%) Entra ID
4 41 (12.73%) AWS
5 21 (6.52%) SaaS
6 15 (4.66%) OneDrive
7 10 (3.11%) IaaS
8 9 (2.80%) GCP
9 8 (2.48%) AWS CloudFormation
10 6 (1.86%) Amazon EC2
10 6 (1.86%) Amazon ECR
10 6 (1.86%) Amazon EKS
10 6 (1.86%) Amazon S3
10 6 (1.86%) AWS Lambda
10 6 (1.86%) Route 53
10 6 (1.86%) Serverless
10 6 (1.86%) Virtual Private Cloud
11 5 (1.55%) Cohesity
11 5 (1.55%) Dynamics 365
11 5 (1.55%) Power Automate
Communications & Networking
1 45 (13.98%) Firewall
2 34 (10.56%) VPN
3 22 (6.83%) DNS
4 18 (5.59%) TCP/IP
5 16 (4.97%) DHCP
6 15 (4.66%) LAN
6 15 (4.66%) Wi-Fi
7 14 (4.35%) WAN
8 11 (3.42%) VoIP
9 10 (3.11%) Internet
9 10 (3.11%) VLAN
10 7 (2.17%) SSL
11 6 (1.86%) SAN
12 5 (1.55%) DMZ
12 5 (1.55%) IP Telephony
12 5 (1.55%) Modbus
12 5 (1.55%) Remote Desktop
12 5 (1.55%) STUN
13 4 (1.24%) Unified Communications
13 4 (1.24%) Wireless
Database & Business Intelligence
1 35 (10.87%) SQL Server
2 13 (4.04%) MySQL
3 11 (3.42%) PostgreSQL
4 7 (2.17%) Azure SQL Database
5 6 (1.86%) Amazon RDS
5 6 (1.86%) DB2
5 6 (1.86%) MariaDB
5 6 (1.86%) SQL Server Reporting Services
6 4 (1.24%) BusinessObjects
6 4 (1.24%) MS Access
6 4 (1.24%) Relational Database
6 4 (1.24%) SAP Data Services
7 3 (0.93%) Oracle Database
8 2 (0.62%) NoSQL
9 1 (0.31%) Elasticsearch
9 1 (0.31%) Power BI
Development Applications
1 4 (1.24%) Toad
2 2 (0.62%) GitLab
2 2 (0.62%) Jenkins
3 1 (0.31%) Fiddler
3 1 (0.31%) Visual Studio
General
1 124 (38.51%) Social Skills
2 24 (7.45%) Finance
3 15 (4.66%) Inclusion and Diversity
3 15 (4.66%) Organisational Skills
4 13 (4.04%) Analytical Skills
5 12 (3.73%) Automotive
6 11 (3.42%) Telecoms
7 10 (3.11%) Documentation Skills
8 9 (2.80%) Manufacturing
8 9 (2.80%) Public Sector
9 7 (2.17%) Banking
9 7 (2.17%) Legal
9 7 (2.17%) Retail
10 5 (1.55%) Law
11 4 (1.24%) Games
11 4 (1.24%) Local Government
11 4 (1.24%) Marketing
12 3 (0.93%) Back Office
12 3 (0.93%) Electronics
12 3 (0.93%) Front Office
Libraries, Frameworks & Software Standards
1 7 (2.17%) CSS
2 6 (1.86%) .NET
2 6 (1.86%) LAPP Stack
2 6 (1.86%) LDAP
2 6 (1.86%) WebSphere MQ
3 5 (1.55%) .NET Framework
3 5 (1.55%) Entity Framework
3 5 (1.55%) FreeSWITCH
3 5 (1.55%) WinForms
4 4 (1.24%) JSON
4 4 (1.24%) RESTful
5 3 (0.93%) Elastic Stack
5 3 (0.93%) REST
5 3 (0.93%) SOAP
5 3 (0.93%) Web Services
5 3 (0.93%) XML
6 2 (0.62%) LAMP
6 2 (0.62%) React
7 1 (0.31%) Node.js
7 1 (0.31%) OpenID
Miscellaneous
1 78 (24.22%) Driving Licence
2 33 (10.25%) Self-Motivation
3 18 (5.59%) Onboarding
4 9 (2.80%) CCTV
5 8 (2.48%) Data Centre
6 7 (2.17%) Linux Command Line
7 5 (1.55%) Client/Server
7 5 (1.55%) Cyber Security Posture
8 4 (1.24%) Hybrid Cloud
8 4 (1.24%) Renewable Energy
8 4 (1.24%) Robotics
9 3 (0.93%) BYOD
9 3 (0.93%) Equities
9 3 (0.93%) Foreign Exchange (FX)
9 3 (0.93%) Legacy Systems
9 3 (0.93%) Low-Code
10 2 (0.62%) Enterprise Software
10 2 (0.62%) Life Science
10 2 (0.62%) Public Cloud
10 2 (0.62%) Video Conferencing
Operating Systems
1 133 (41.30%) Windows
2 66 (20.50%) Windows Server
3 48 (14.91%) Linux
4 22 (6.83%) Windows 10
5 20 (6.21%) Unix
6 15 (4.66%) Mac OS
7 11 (3.42%) Red Hat Enterprise Linux
8 10 (3.11%) Apple iOS
8 10 (3.11%) Debian
8 10 (3.11%) Windows Server 2016
9 8 (2.48%) Windows Server 2012
10 6 (1.86%) Windows Server 2019
11 5 (1.55%) Android
11 5 (1.55%) Mac OS X
11 5 (1.55%) Solaris
12 3 (0.93%) VMS
13 2 (0.62%) CentOS
13 2 (0.62%) Rocky
13 2 (0.62%) Ubuntu
Processes & Methodologies
1 94 (29.19%) Problem-Solving
2 72 (22.36%) Customer Service
3 45 (13.98%) Cybersecurity
4 44 (13.66%) ITIL
5 43 (13.35%) Mentoring
6 26 (8.07%) DevOps
7 25 (7.76%) Continuous Improvement
8 20 (6.21%) Infrastructure Engineering
9 18 (5.59%) Change Management
9 18 (5.59%) Root Cause Analysis
10 17 (5.28%) Coaching
11 15 (4.66%) Disaster Recovery
12 14 (4.35%) Computer Science
13 13 (4.04%) Customer-Centricity
14 12 (3.73%) Agile
14 12 (3.73%) Network Management
14 12 (3.73%) Service Delivery
15 11 (3.42%) Migration
15 11 (3.42%) Service Management
15 11 (3.42%) User Acceptance Testing
Programming Languages
1 44 (13.66%) SQL
2 28 (8.70%) PowerShell
3 19 (5.90%) Python
4 13 (4.04%) C#
5 9 (2.80%) Bash
5 9 (2.80%) Shell Script
6 6 (1.86%) Java
6 6 (1.86%) PHP
6 6 (1.86%) T-SQL
7 5 (1.55%) Korn
8 4 (1.24%) Bicep
8 4 (1.24%) VB
9 3 (0.93%) JavaScript
9 3 (0.93%) VBA
10 1 (0.31%) Go
10 1 (0.31%) TypeScript
10 1 (0.31%) VB.NET
Qualifications
1 56 (17.39%) Degree
2 27 (8.39%) Microsoft Certification
3 18 (5.59%) Security Cleared
4 14 (4.35%) Computer Science Degree
4 14 (4.35%) MCP
5 11 (3.42%) MCSA
5 11 (3.42%) MCSE
6 9 (2.80%) CCNA
6 9 (2.80%) Cisco Certification
6 9 (2.80%) ITIL Certification
7 8 (2.48%) SC Cleared
8 7 (2.17%) Azure Certification
8 7 (2.17%) DBS Check
9 6 (1.86%) AWS Certification
9 6 (1.86%) CCNP
10 5 (1.55%) City & Guilds
11 4 (1.24%) A+ Certification
12 3 (0.93%) BPSS Clearance
12 3 (0.93%) NVQ Level 3
13 2 (0.62%) Network+ Certification
Quality Assurance & Compliance
1 22 (6.83%) SLA
2 10 (3.11%) Cyber Essentials
2 10 (3.11%) ISO/IEC 27001
3 8 (2.48%) GDPR
4 5 (1.55%) ISO 9001
5 2 (0.62%) PCI DSS
6 1 (0.31%) QA
System Software
1 82 (25.47%) Active Directory
2 27 (8.39%) VMware Infrastructure
3 21 (6.52%) Hyper-V
4 12 (3.73%) Docker
5 6 (1.86%) XenApp
6 5 (1.55%) Kamailio
6 5 (1.55%) Virtual Machines
7 3 (0.93%) BitLocker
7 3 (0.93%) vSphere
8 1 (0.31%) Virtual Servers
Systems Management
1 57 (17.70%) Microsoft Intune
2 15 (4.66%) Terraform
3 13 (4.04%) Ansible
4 12 (3.73%) Kubernetes
5 4 (1.24%) Grafana
5 4 (1.24%) Jamf Pro
5 4 (1.24%) Prometheus
5 4 (1.24%) SCOM
6 3 (0.93%) Autotask
6 3 (0.93%) Control-M
7 2 (0.62%) Active Directory Federation Services
7 2 (0.62%) Nagios
8 1 (0.31%) Docker Swarm
8 1 (0.31%) Plesk
8 1 (0.31%) SCCM
8 1 (0.31%) Single Sign-On
Vendors
1 107 (33.23%) Microsoft
2 37 (11.49%) Siemens
3 36 (11.18%) VMware
4 14 (4.35%) SAP
5 12 (3.73%) Google
5 12 (3.73%) Oracle
6 11 (3.42%) Cisco
7 10 (3.11%) Salesforce
8 9 (2.80%) IBM
9 7 (2.17%) Citrix
9 7 (2.17%) Red Hat
9 7 (2.17%) Veeam
10 6 (1.86%) Dell
11 5 (1.55%) CheckPoint
11 5 (1.55%) HP
11 5 (1.55%) Mitel
11 5 (1.55%) NetApp
11 5 (1.55%) Progress
11 5 (1.55%) Sage
11 5 (1.55%) WatchGuard