Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 11 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
11 Aug 2026		 Same period 2025 Same period 2024
Rank 147 178 201
Rank change year-on-year +31 +23 -8
Permanent jobs requiring a Support Engineer 432 299 402
As % of all permanent jobs with remote/hybrid work options 1.90% 1.82% 1.61%
As % of the Job Titles category 2.02% 1.97% 1.67%
Number of salaries quoted 374 256 367
10th Percentile £27,000 £28,375 £27,000
25th Percentile £30,000 £31,500 £31,250
Median annual salary (50th Percentile) £36,000 £40,500 £37,500
Median % change year-on-year -11.11% +8.00% +4.17%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £57,500 £58,000 £51,250
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +1.45%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,347 15,142 24,012
% of permanent jobs with a recognized job title 94.08% 92.09% 96.27%
Number of salaries quoted 15,330 9,342 17,539
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £43,000
Median annual salary (50th Percentile) £60,000 £57,500 £57,503
Median % change year-on-year +4.35% -0.01% -8.00%
75th Percentile £80,000 £77,500 £77,250
90th Percentile £100,000 £98,474 £96,000
UK median annual salary £55,500 £55,000 £55,000
% change year-on-year +0.91% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 11 August 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 11 August 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 256 (59.26%) Microsoft
2 215 (49.77%) Microsoft 365
3 208 (48.15%) Windows
4 173 (40.05%) Active Directory
5 172 (39.81%) Azure
6 153 (35.42%) Problem-Solving
7 142 (32.87%) Entra ID
8 114 (26.39%) Customer Service
9 104 (24.07%) Windows Server
10 100 (23.15%) Microsoft Intune
11 97 (22.45%) Microsoft Exchange
12 95 (21.99%) SharePoint
13 87 (20.14%) Firewall
14 86 (19.91%) DNS
15 74 (17.13%) DHCP
16 71 (16.44%) Cybersecurity
17 70 (16.20%) ITIL
18 60 (13.89%) Continuous Improvement
19 59 (13.66%) Infrastructure Engineering
20 58 (13.43%) TCP/IP
21 57 (13.19%) SQL
21 57 (13.19%) VPN
22 54 (12.50%) Degree
22 54 (12.50%) Hyper-V
23 53 (12.27%) Wi-Fi
24 51 (11.81%) Change Management
25 48 (11.11%) PowerShell
26 46 (10.65%) VMware
27 43 (9.95%) VoIP
28 42 (9.72%) SaaS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 97 (22.45%) Microsoft Exchange
2 95 (21.99%) SharePoint
3 27 (6.25%) IIS
4 6 (1.39%) Confluence
5 4 (0.93%) Exchange Server 2007
5 4 (0.93%) Exchange Server 2010
5 4 (0.93%) Exchange Server 2013
6 1 (0.23%) JBoss
6 1 (0.23%) OpenStack
6 1 (0.23%) Red Hat Fuse
Applications
1 36 (8.33%) Microsoft Office
Business Applications
1 3 (0.69%) Remedy ITSM
2 1 (0.23%) Dynamics CRM
2 1 (0.23%) iTrent
2 1 (0.23%) Sage X3
Cloud Services
1 215 (49.77%) Microsoft 365
2 172 (39.81%) Azure
3 142 (32.87%) Entra ID
4 42 (9.72%) SaaS
5 34 (7.87%) AWS
6 22 (5.09%) OneDrive
7 19 (4.40%) Mimecast
8 17 (3.94%) Google Workspace
9 12 (2.78%) Power Platform
10 8 (1.85%) Power Automate
11 6 (1.39%) Cloudflare
12 4 (0.93%) Cloud Computing
12 4 (0.93%) IaaS
13 3 (0.69%) Microsoft Copilot
14 2 (0.46%) Amazon EKS
15 1 (0.23%) Amazon ECS
15 1 (0.23%) PowerApps
15 1 (0.23%) Salesforce Service Cloud
15 1 (0.23%) Serverless
15 1 (0.23%) Slack
Communications & Networking
1 87 (20.14%) Firewall
2 86 (19.91%) DNS
3 74 (17.13%) DHCP
4 58 (13.43%) TCP/IP
5 57 (13.19%) VPN
6 53 (12.27%) Wi-Fi
7 43 (9.95%) VoIP
8 27 (6.25%) LAN
9 26 (6.02%) WAN
10 20 (4.63%) VLAN
11 19 (4.40%) Wireless
12 9 (2.08%) Network Security
12 9 (2.08%) Unified Communications
13 5 (1.16%) Cisco IOS
14 4 (0.93%) Remote Desktop
15 3 (0.69%) Internet
15 3 (0.69%) IPsec
15 3 (0.69%) NAS
15 3 (0.69%) SSL
16 2 (0.46%) Ethernet
Database & Business Intelligence
1 27 (6.25%) SQL Server
2 11 (2.55%) Azure SQL Database
3 9 (2.08%) MySQL
4 5 (1.16%) Amazon RDS
5 4 (0.93%) Power BI
6 1 (0.23%) Crystal Reports
6 1 (0.23%) Electronic Patient Records
6 1 (0.23%) PostgreSQL
6 1 (0.23%) Relational Database
6 1 (0.23%) SQL Server Integration Services
Development Applications
1 27 (6.25%) JIRA
2 4 (0.93%) Browser DevTools
3 3 (0.69%) SQL Server Management Studio (SSMS)
4 2 (0.46%) Git
4 2 (0.46%) Postman
5 1 (0.23%) Jenkins
5 1 (0.23%) JUnit
5 1 (0.23%) Visual Studio
General
1 189 (43.75%) Social Skills
2 27 (6.25%) Analytical Skills
3 24 (5.56%) Documentation Skills
3 24 (5.56%) Finance
4 23 (5.32%) Legal
5 21 (4.86%) Organisational Skills
5 21 (4.86%) Telecoms
6 18 (4.17%) Advertising
7 17 (3.94%) Manufacturing
8 16 (3.70%) Retail
9 15 (3.47%) Public Sector
10 12 (2.78%) Electronics
11 10 (2.31%) Law
12 8 (1.85%) Games
13 7 (1.62%) Agriculture
14 6 (1.39%) Inclusion and Diversity
15 4 (0.93%) Financial Institution
16 3 (0.69%) Back Office
16 3 (0.69%) Banking
17 2 (0.46%) Marketing
Libraries, Frameworks & Software Standards
1 12 (2.78%) Middleware
2 4 (0.93%) .NET
2 4 (0.93%) COM
2 4 (0.93%) CSS
2 4 (0.93%) DCOM
2 4 (0.93%) HTML
2 4 (0.93%) JSON
2 4 (0.93%) LDAP
2 4 (0.93%) Web Services
3 3 (0.69%) EDI
4 2 (0.46%) FreeSWITCH
5 1 (0.23%) AngularJS
5 1 (0.23%) Apache Camel
5 1 (0.23%) Elastic Stack
5 1 (0.23%) Jakarta EE
5 1 (0.23%) Mustache
5 1 (0.23%) Node.js
5 1 (0.23%) Oracle GoldenGate
5 1 (0.23%) REST
5 1 (0.23%) Spring Boot
Miscellaneous
1 57 (13.19%) Driving Licence
2 29 (6.71%) Onboarding
3 20 (4.63%) Self-Motivation
4 11 (2.55%) Client/Server
4 11 (2.55%) Video Conferencing
5 8 (1.85%) Clustering
6 6 (1.39%) PKI
6 6 (1.39%) Security Posture
7 5 (1.16%) Cyber Security Posture
7 5 (1.16%) IoT
7 5 (1.16%) iPhone
7 5 (1.16%) Raspberry Pi
8 4 (0.93%) Acoustics
8 4 (0.93%) Data Centre
8 4 (0.93%) Housing Association
8 4 (0.93%) Mobile App
8 4 (0.93%) Smartcard
9 3 (0.69%) Legacy Systems
9 3 (0.69%) Microsoft Licensing
9 3 (0.69%) Thin Client
Operating Systems
1 208 (48.15%) Windows
2 104 (24.07%) Windows Server
3 40 (9.26%) Mac OS
4 36 (8.33%) Windows 10
5 30 (6.94%) Linux
6 13 (3.01%) Android
6 13 (3.01%) Windows Server 2016
7 9 (2.08%) Windows Server 2019
8 8 (1.85%) Ubuntu
8 8 (1.85%) Windows Server 2012
9 4 (0.93%) Apple iOS
9 4 (0.93%) Windows Server 2008
10 3 (0.69%) CentOS
10 3 (0.69%) SUSE
11 2 (0.46%) Debian
12 1 (0.23%) Mac OS X
12 1 (0.23%) Unix
Processes & Methodologies
1 153 (35.42%) Problem-Solving
2 114 (26.39%) Customer Service
3 71 (16.44%) Cybersecurity
4 70 (16.20%) ITIL
5 60 (13.89%) Continuous Improvement
6 59 (13.66%) Infrastructure Engineering
7 51 (11.81%) Change Management
8 30 (6.94%) Incident Management
9 29 (6.71%) Collaborative Culture
10 28 (6.48%) Service Delivery
11 27 (6.25%) Identity Management
12 26 (6.02%) Mentoring
13 24 (5.56%) Service Management
13 24 (5.56%) Workflow
14 22 (5.09%) Business Continuity
14 22 (5.09%) Disaster Recovery
14 22 (5.09%) Remote Monitoring and Management
15 21 (4.86%) ITSM
16 19 (4.40%) Project Delivery
16 19 (4.40%) Ticket Management
Programming Languages
1 57 (13.19%) SQL
2 48 (11.11%) PowerShell
3 18 (4.17%) R
4 8 (1.85%) Python
5 6 (1.39%) JavaScript
6 5 (1.16%) Bash
7 4 (0.93%) C#
8 2 (0.46%) PHP
8 2 (0.46%) T-SQL
9 1 (0.23%) Bicep
9 1 (0.23%) Google Apps Script
9 1 (0.23%) Java
9 1 (0.23%) Korn
9 1 (0.23%) Shell Script
Qualifications
1 54 (12.50%) Degree
2 27 (6.25%) Microsoft Certification
3 18 (4.17%) Security Cleared
4 14 (3.24%) SC Cleared
5 11 (2.55%) Azure Certification
6 10 (2.31%) CCNA
6 10 (2.31%) Cisco Certification
7 9 (2.08%) DBS Check
8 5 (1.16%) HNC
8 5 (1.16%) HND
9 4 (0.93%) ITIL Certification
10 3 (0.69%) A+ Certification
10 3 (0.69%) CTC Cleared
11 2 (0.46%) City & Guilds
11 2 (0.46%) Computer Science Degree
11 2 (0.46%) DV Cleared
11 2 (0.46%) MCSA
12 1 (0.23%) AWS Certification
12 1 (0.23%) CompTIA Security+
12 1 (0.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 31 (7.18%) SLA
2 25 (5.79%) Cyber Essentials
3 19 (4.40%) ISO/IEC 27001
4 5 (1.16%) ISO 9001
5 4 (0.93%) Cyber Essentials PLUS
5 4 (0.93%) GDPR
6 2 (0.46%) Accessibility
7 1 (0.23%) DICOM
7 1 (0.23%) Disclosure Scotland
7 1 (0.23%) HL7
7 1 (0.23%) ISO 22301
7 1 (0.23%) QA
System Software
1 173 (40.05%) Active Directory
2 54 (12.50%) Hyper-V
3 39 (9.03%) VMware Infrastructure
4 13 (3.01%) Virtual Machines
5 5 (1.16%) Terminal Services
5 5 (1.16%) vSphere
6 4 (0.93%) Virtual Desktop
7 3 (0.69%) BitLocker
8 2 (0.46%) Docker
9 1 (0.23%) Oracle RAC
Systems Management
1 100 (23.15%) Microsoft Intune
2 9 (2.08%) SCCM
3 7 (1.62%) Failover Clustering
3 7 (1.62%) Systems Management Server (SMS)
4 5 (1.16%) Jamf Pro
5 4 (0.93%) Active Directory Federation Services
6 3 (0.69%) Autotask
6 3 (0.69%) Norton AntiVirus
6 3 (0.69%) Single Sign-On
7 2 (0.46%) Ansible
7 2 (0.46%) Kubernetes
7 2 (0.46%) Terraform
8 1 (0.23%) Grafana
8 1 (0.23%) Oracle Enterprise Manager
8 1 (0.23%) Oracle RMAN
8 1 (0.23%) Prometheus
Vendors
1 256 (59.26%) Microsoft
2 46 (10.65%) VMware
3 30 (6.94%) Cisco
4 20 (4.63%) Veeam
5 18 (4.17%) CrowdStrike
5 18 (4.17%) Meraki
5 18 (4.17%) Ubiquiti
6 17 (3.94%) Google
7 15 (3.47%) ServiceNow
8 12 (2.78%) Apple
9 8 (1.85%) HP
10 6 (1.39%) ConnectWise
10 6 (1.39%) Salesforce
11 5 (1.16%) Dell
11 5 (1.16%) Freshdesk
11 5 (1.16%) Sophos
11 5 (1.16%) Synology
12 4 (0.93%) Citrix
12 4 (0.93%) SonicWALL
13 3 (0.69%) Barracuda Networks
78 hybrid/remote Support Engineer jobs