Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 24 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Jul 2026
Same period 2025 Same period 2024
Rank 128 181 192
Rank change year-on-year +53 +11 +6
Permanent jobs requiring a Support Engineer 466 295 469
As % of all permanent jobs with remote/hybrid work options 2.15% 1.79% 1.66%
As % of the Job Titles category 2.28% 1.94% 1.72%
Number of salaries quoted 410 251 428
10th Percentile £27,500 £28,000 £26,250
25th Percentile £30,000 £31,250 £30,000
Median annual salary (50th Percentile) £36,000 £40,500 £37,500
Median % change year-on-year -11.11% +8.00% +7.14%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £58,750 £58,000 £51,250
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -4.41%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 20,416 15,183 27,190
% of permanent jobs with a recognized job title 94.07% 92.20% 96.12%
Number of salaries quoted 14,769 9,436 20,549
10th Percentile £35,000 £29,848 £33,800
25th Percentile £45,000 £40,903 £42,500
Median annual salary (50th Percentile) £60,000 £57,500 £57,500
Median % change year-on-year +4.35% - -8.00%
75th Percentile £80,000 £77,500 £75,000
90th Percentile £100,000 £100,000 £95,000
UK median annual salary £55,000 £55,000 £54,389
% change year-on-year - +1.12% -9.35%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 24 July 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 24 July 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 270 (57.94%) Microsoft
2 237 (50.86%) Microsoft 365
3 228 (48.93%) Windows
4 198 (42.49%) Azure
5 191 (40.99%) Active Directory
6 174 (37.34%) Problem-Solving
7 153 (32.83%) Entra ID
8 123 (26.39%) Customer Service
9 115 (24.68%) Microsoft Intune
9 115 (24.68%) Windows Server
10 106 (22.75%) Microsoft Exchange
11 98 (21.03%) Firewall
12 95 (20.39%) SharePoint
13 89 (19.10%) DNS
14 80 (17.17%) ITIL
15 78 (16.74%) DHCP
16 73 (15.67%) Cybersecurity
17 67 (14.38%) Infrastructure Engineering
18 62 (13.30%) Continuous Improvement
18 62 (13.30%) SQL
19 60 (12.88%) Hyper-V
19 60 (12.88%) TCP/IP
20 57 (12.23%) Degree
20 57 (12.23%) VPN
20 57 (12.23%) Wi-Fi
21 56 (12.02%) Change Management
21 56 (12.02%) SaaS
22 49 (10.52%) PowerShell
23 48 (10.30%) VoIP
24 46 (9.87%) VMware

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 106 (22.75%) Microsoft Exchange
2 95 (20.39%) SharePoint
3 25 (5.36%) IIS
4 7 (1.50%) Exchange Server 2007
4 7 (1.50%) Exchange Server 2010
4 7 (1.50%) Exchange Server 2013
5 6 (1.29%) Confluence
6 1 (0.21%) JBoss
6 1 (0.21%) OpenStack
6 1 (0.21%) Red Hat Fuse
Applications
1 45 (9.66%) Microsoft Office
Business Applications
1 3 (0.64%) Remedy ITSM
2 1 (0.21%) Dynamics CRM
2 1 (0.21%) iTrent
2 1 (0.21%) Sage X3
Cloud Services
1 237 (50.86%) Microsoft 365
2 198 (42.49%) Azure
3 153 (32.83%) Entra ID
4 56 (12.02%) SaaS
5 41 (8.80%) AWS
6 25 (5.36%) Google Workspace
7 22 (4.72%) Mimecast
8 20 (4.29%) OneDrive
9 13 (2.79%) Power Platform
10 8 (1.72%) Power Automate
11 6 (1.29%) Cloudflare
11 6 (1.29%) IaaS
12 4 (0.86%) Cloud Computing
12 4 (0.86%) Serverless
13 3 (0.64%) Amazon CloudWatch
13 3 (0.64%) Amazon S3
13 3 (0.64%) Intacct
13 3 (0.64%) Microsoft Copilot
13 3 (0.64%) Virtual Private Cloud
14 2 (0.43%) Dynamics 365
Communications & Networking
1 98 (21.03%) Firewall
2 89 (19.10%) DNS
3 78 (16.74%) DHCP
4 60 (12.88%) TCP/IP
5 57 (12.23%) VPN
5 57 (12.23%) Wi-Fi
6 48 (10.30%) VoIP
7 30 (6.44%) LAN
8 29 (6.22%) WAN
9 21 (4.51%) VLAN
10 16 (3.43%) Wireless
11 11 (2.36%) Network Security
12 10 (2.15%) Unified Communications
13 5 (1.07%) Cisco IOS
14 4 (0.86%) DMZ
14 4 (0.86%) Remote Desktop
14 4 (0.86%) Reverse Proxy
14 4 (0.86%) STUN
15 3 (0.64%) Internet
15 3 (0.64%) NAS
Database & Business Intelligence
1 30 (6.44%) SQL Server
2 11 (2.36%) Azure SQL Database
3 10 (2.15%) MySQL
4 5 (1.07%) Amazon RDS
4 5 (1.07%) Power BI
5 3 (0.64%) PostgreSQL
6 1 (0.21%) Crystal Reports
6 1 (0.21%) Electronic Patient Records
6 1 (0.21%) Relational Database
6 1 (0.21%) SQL Server Integration Services
Development Applications
1 32 (6.87%) JIRA
2 6 (1.29%) SQL Server Management Studio (SSMS)
3 4 (0.86%) Browser DevTools
4 2 (0.43%) Git
4 2 (0.43%) Postman
5 1 (0.21%) Jenkins
5 1 (0.21%) JUnit
5 1 (0.21%) Visual Studio
General
1 212 (45.49%) Social Skills
2 30 (6.44%) Finance
3 28 (6.01%) Analytical Skills
3 28 (6.01%) Organisational Skills
4 27 (5.79%) Documentation Skills
4 27 (5.79%) Legal
5 20 (4.29%) Telecoms
6 19 (4.08%) Manufacturing
7 18 (3.86%) Advertising
8 16 (3.43%) Retail
9 15 (3.22%) Public Sector
10 12 (2.58%) Electronics
11 11 (2.36%) Law
12 8 (1.72%) Inclusion and Diversity
13 7 (1.50%) Games
14 6 (1.29%) Agriculture
15 4 (0.86%) Financial Institution
16 3 (0.64%) Back Office
16 3 (0.64%) Banking
17 2 (0.43%) Police
Libraries, Frameworks & Software Standards
1 12 (2.58%) Middleware
2 9 (1.93%) .NET
3 8 (1.72%) CSS
3 8 (1.72%) HTML
4 5 (1.07%) JSON
5 4 (0.86%) AngularJS
5 4 (0.86%) COM
5 4 (0.86%) DCOM
5 4 (0.86%) FreeSWITCH
5 4 (0.86%) LDAP
5 4 (0.86%) Web Services
6 3 (0.64%) EDI
6 3 (0.64%) HTML5
6 3 (0.64%) jQuery
7 1 (0.21%) Jakarta EE
7 1 (0.21%) Mustache
7 1 (0.21%) Node.js
7 1 (0.21%) REST
7 1 (0.21%) SOAP
7 1 (0.21%) Spring
Miscellaneous
1 64 (13.73%) Driving Licence
2 29 (6.22%) Onboarding
3 28 (6.01%) Self-Motivation
4 11 (2.36%) Client/Server
4 11 (2.36%) Video Conferencing
5 8 (1.72%) Clustering
6 6 (1.29%) Legacy Systems
6 6 (1.29%) PKI
6 6 (1.29%) Security Posture
7 5 (1.07%) Cyber Security Posture
7 5 (1.07%) IoT
7 5 (1.07%) iPhone
7 5 (1.07%) Mobile App
7 5 (1.07%) Raspberry Pi
8 4 (0.86%) Acoustics
8 4 (0.86%) Data Centre
8 4 (0.86%) Housing Association
8 4 (0.86%) Smartcard
8 4 (0.86%) Social Media
9 3 (0.64%) Solar Energy
Operating Systems
1 228 (48.93%) Windows
2 115 (24.68%) Windows Server
3 43 (9.23%) Mac OS
4 41 (8.80%) Windows 10
5 34 (7.30%) Linux
6 19 (4.08%) Windows Server 2016
7 14 (3.00%) Windows Server 2012
8 13 (2.79%) Android
9 11 (2.36%) Windows Server 2019
10 8 (1.72%) Ubuntu
10 8 (1.72%) Windows Server 2008
11 4 (0.86%) Apple iOS
11 4 (0.86%) Debian
12 3 (0.64%) CentOS
12 3 (0.64%) SUSE
13 2 (0.43%) Mac OS X
14 1 (0.21%) Unix
14 1 (0.21%) VMS
14 1 (0.21%) Windows 7
Processes & Methodologies
1 174 (37.34%) Problem-Solving
2 123 (26.39%) Customer Service
3 80 (17.17%) ITIL
4 73 (15.67%) Cybersecurity
5 67 (14.38%) Infrastructure Engineering
6 62 (13.30%) Continuous Improvement
7 56 (12.02%) Change Management
8 33 (7.08%) Incident Management
9 30 (6.44%) Identity Management
9 30 (6.44%) Service Delivery
10 28 (6.01%) Collaborative Culture
10 28 (6.01%) Workflow
11 25 (5.36%) Business Continuity
11 25 (5.36%) Mentoring
11 25 (5.36%) Service Management
12 24 (5.15%) Remote Monitoring and Management
13 23 (4.94%) ITSM
14 22 (4.72%) Disaster Recovery
14 22 (4.72%) High Availability
14 22 (4.72%) Root Cause Analysis
Programming Languages
1 62 (13.30%) SQL
2 49 (10.52%) PowerShell
3 21 (4.51%) R
4 13 (2.79%) Python
5 11 (2.36%) JavaScript
6 9 (1.93%) Bash
7 6 (1.29%) C#
8 2 (0.43%) Java
8 2 (0.43%) PHP
8 2 (0.43%) T-SQL
9 1 (0.21%) Bicep
9 1 (0.21%) Google Apps Script
9 1 (0.21%) Korn
9 1 (0.21%) Kusto Query Language
9 1 (0.21%) Shell Script
Qualifications
1 57 (12.23%) Degree
2 29 (6.22%) Microsoft Certification
3 22 (4.72%) Security Cleared
4 17 (3.65%) SC Cleared
5 16 (3.43%) DBS Check
6 15 (3.22%) Azure Certification
7 10 (2.15%) CCNA
7 10 (2.15%) Cisco Certification
8 5 (1.07%) HNC
8 5 (1.07%) HND
8 5 (1.07%) ITIL Certification
9 3 (0.64%) A+ Certification
9 3 (0.64%) CTC Cleared
9 3 (0.64%) Network+ Certification
10 2 (0.43%) DV Cleared
10 2 (0.43%) MCSA
11 1 (0.21%) ACSP
11 1 (0.21%) AWS Certification
11 1 (0.21%) CompTIA Security+
11 1 (0.21%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 38 (8.15%) SLA
2 30 (6.44%) Cyber Essentials
3 22 (4.72%) ISO/IEC 27001
4 7 (1.50%) GDPR
5 5 (1.07%) ISO 9001
6 4 (0.86%) Cyber Essentials PLUS
6 4 (0.86%) QA
7 3 (0.64%) Data Quality
7 3 (0.64%) PCI DSS
8 2 (0.43%) Accessibility
9 1 (0.21%) DICOM
9 1 (0.21%) Disclosure Scotland
9 1 (0.21%) HL7
9 1 (0.21%) ISO 22301
System Software
1 191 (40.99%) Active Directory
2 60 (12.88%) Hyper-V
3 37 (7.94%) VMware Infrastructure
4 13 (2.79%) Virtual Machines
5 5 (1.07%) Terminal Services
5 5 (1.07%) Virtual Desktop
5 5 (1.07%) vSphere
6 4 (0.86%) Docker
7 3 (0.64%) BitLocker
8 1 (0.21%) Oracle RAC
Systems Management
1 115 (24.68%) Microsoft Intune
2 10 (2.15%) SCCM
3 9 (1.93%) Jamf Pro
4 7 (1.50%) Active Directory Federation Services
4 7 (1.50%) Failover Clustering
4 7 (1.50%) Systems Management Server (SMS)
5 4 (0.86%) Terraform
6 3 (0.64%) Autotask
6 3 (0.64%) Norton AntiVirus
6 3 (0.64%) Single Sign-On
7 2 (0.43%) Ansible
7 2 (0.43%) Kubernetes
8 1 (0.21%) Grafana
8 1 (0.21%) Oracle Enterprise Manager
8 1 (0.21%) Oracle RMAN
8 1 (0.21%) Prometheus
Vendors
1 270 (57.94%) Microsoft
2 46 (9.87%) VMware
3 33 (7.08%) Cisco
4 24 (5.15%) Google
5 22 (4.72%) Meraki
6 21 (4.51%) CrowdStrike
7 20 (4.29%) Veeam
8 19 (4.08%) Ubiquiti
9 15 (3.22%) ServiceNow
10 11 (2.36%) Apple
11 9 (1.93%) HP
12 8 (1.72%) Dell
13 6 (1.29%) ConnectWise
13 6 (1.29%) Salesforce
14 5 (1.07%) Freshdesk
14 5 (1.07%) Sophos
14 5 (1.07%) Synology
15 4 (0.86%) Sage
15 4 (0.86%) SonicWALL
16 3 (0.64%) Barracuda Networks