Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 23 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Jun 2026
Same period 2025 Same period 2024
Rank 113 186 178
Rank change year-on-year +73 -8 +26
Permanent jobs requiring a Support Engineer 461 302 612
As % of all permanent jobs with remote/hybrid work options 2.27% 1.94% 1.77%
As % of the Job Titles category 2.41% 2.11% 1.84%
Number of salaries quoted 384 255 556
10th Percentile £27,000 £27,850 £25,688
25th Percentile £30,000 £31,250 £29,500
Median annual salary (50th Percentile) £36,000 £41,355 £35,000
Median % change year-on-year -12.95% +18.16% -
75th Percentile £43,750 £53,750 £45,000
90th Percentile £57,500 £58,000 £52,250
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -3.68%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 19,113 14,337 33,250
% of permanent jobs with a recognized job title 93.94% 92.14% 96.17%
Number of salaries quoted 13,948 8,797 25,968
10th Percentile £35,000 £29,750 £32,922
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £55,000
Median % change year-on-year - +9.09% -12.00%
75th Percentile £80,000 £77,500 £75,000
90th Percentile £97,500 £102,500 £93,750
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 23 June 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 23 June 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 266 (57.70%) Microsoft
2 247 (53.58%) Microsoft 365
3 228 (49.46%) Windows
4 191 (41.43%) Azure
5 178 (38.61%) Problem-Solving
6 170 (36.88%) Active Directory
7 166 (36.01%) Entra ID
8 147 (31.89%) Customer Service
9 115 (24.95%) ITIL
10 110 (23.86%) Windows Server
11 102 (22.13%) Microsoft Intune
12 96 (20.82%) Microsoft Exchange
13 93 (20.17%) Firewall
14 90 (19.52%) Continuous Improvement
15 89 (19.31%) Cybersecurity
16 87 (18.87%) Degree
17 83 (18.00%) SharePoint
18 78 (16.92%) Microsoft Office
19 76 (16.49%) Windows 10
20 74 (16.05%) SLA
21 72 (15.62%) DNS
22 63 (13.67%) DHCP
23 61 (13.23%) SQL
24 59 (12.80%) Cisco
25 56 (12.15%) Security Cleared
26 55 (11.93%) SaaS
27 54 (11.71%) Wi-Fi
28 51 (11.06%) Change Management
28 51 (11.06%) Hyper-V
28 51 (11.06%) VPN

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 96 (20.82%) Microsoft Exchange
2 83 (18.00%) SharePoint
3 15 (3.25%) IIS
4 9 (1.95%) Exchange Server 2007
4 9 (1.95%) Exchange Server 2010
4 9 (1.95%) Exchange Server 2013
5 6 (1.30%) Confluence
6 1 (0.22%) JBoss
6 1 (0.22%) OpenStack
6 1 (0.22%) Red Hat Fuse
Applications
1 78 (16.92%) Microsoft Office
2 1 (0.22%) EngageOne
Business Applications
1 3 (0.65%) Oracle EBS
1 3 (0.65%) Remedy ITSM
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) iTrent
2 1 (0.22%) Sage X3
2 1 (0.22%) TIBCO iProcess
Cloud Services
1 247 (53.58%) Microsoft 365
2 191 (41.43%) Azure
3 166 (36.01%) Entra ID
4 55 (11.93%) SaaS
5 33 (7.16%) AWS
6 25 (5.42%) Google Workspace
7 22 (4.77%) Mimecast
8 20 (4.34%) OneDrive
9 14 (3.04%) Power Platform
10 7 (1.52%) IaaS
11 5 (1.08%) Azure Sentinel
11 5 (1.08%) Intacct
11 5 (1.08%) Power Automate
11 5 (1.08%) Serverless
12 4 (0.87%) Cloud Computing
12 4 (0.87%) Cloudflare
13 3 (0.65%) Amazon CloudWatch
13 3 (0.65%) Amazon S3
13 3 (0.65%) Slack
13 3 (0.65%) Virtual Private Cloud
Communications & Networking
1 93 (20.17%) Firewall
2 72 (15.62%) DNS
3 63 (13.67%) DHCP
4 54 (11.71%) Wi-Fi
5 51 (11.06%) VPN
6 50 (10.85%) TCP/IP
7 47 (10.20%) VoIP
8 33 (7.16%) LAN
9 30 (6.51%) WAN
10 19 (4.12%) VLAN
11 13 (2.82%) Wireless
12 8 (1.74%) Unified Communications
13 5 (1.08%) DMZ
13 5 (1.08%) Network Security
13 5 (1.08%) Reverse Proxy
13 5 (1.08%) STUN
14 3 (0.65%) NAS
15 2 (0.43%) Cisco IOS
15 2 (0.43%) Ethernet
16 1 (0.22%) SAN
Database & Business Intelligence
1 31 (6.72%) SQL Server
2 11 (2.39%) Azure SQL Database
3 10 (2.17%) MySQL
4 6 (1.30%) Power BI
5 5 (1.08%) Amazon RDS
6 3 (0.65%) PostgreSQL
7 1 (0.22%) Crystal Reports
7 1 (0.22%) Electronic Patient Records
7 1 (0.22%) Relational Database
7 1 (0.22%) SQL Server Integration Services
Development Applications
1 31 (6.72%) JIRA
2 8 (1.74%) SQL Server Management Studio (SSMS)
3 4 (0.87%) Browser DevTools
4 3 (0.65%) Git
5 2 (0.43%) Postman
6 1 (0.22%) Jenkins
6 1 (0.22%) JUnit
6 1 (0.22%) Visual Studio
General
1 219 (47.51%) Social Skills
2 34 (7.38%) Back Office
3 33 (7.16%) Organisational Skills
4 30 (6.51%) Finance
5 26 (5.64%) Legal
6 24 (5.21%) Analytical Skills
7 23 (4.99%) Documentation Skills
8 21 (4.56%) Manufacturing
9 20 (4.34%) Telecoms
10 12 (2.60%) Advertising
10 12 (2.60%) Electronics
10 12 (2.60%) Retail
11 10 (2.17%) Public Sector
12 9 (1.95%) Inclusion and Diversity
13 8 (1.74%) Law
14 6 (1.30%) Agriculture
15 5 (1.08%) Games
16 4 (0.87%) Financial Institution
17 3 (0.65%) Banking
18 2 (0.43%) Marketing
Libraries, Frameworks & Software Standards
1 10 (2.17%) .NET
2 8 (1.74%) CSS
2 8 (1.74%) HTML
2 8 (1.74%) Middleware
3 7 (1.52%) JSON
4 5 (1.08%) FreeSWITCH
5 4 (0.87%) AngularJS
5 4 (0.87%) COM
5 4 (0.87%) DCOM
5 4 (0.87%) LDAP
5 4 (0.87%) Web Services
6 3 (0.65%) HTML5
6 3 (0.65%) jQuery
7 2 (0.43%) .NET Core
7 2 (0.43%) EDI
8 1 (0.22%) Apache Camel
8 1 (0.22%) J2EE
8 1 (0.22%) Oracle GoldenGate
8 1 (0.22%) SOAP
8 1 (0.22%) Spring Boot
Miscellaneous
1 54 (11.71%) Driving Licence
2 29 (6.29%) Self-Motivation
3 23 (4.99%) Onboarding
4 11 (2.39%) Client/Server
5 7 (1.52%) Video Conferencing
6 6 (1.30%) Clustering
6 6 (1.30%) CMDB
6 6 (1.30%) PKI
7 5 (1.08%) Mobile App
7 5 (1.08%) Raspberry Pi
8 4 (0.87%) CCTV
8 4 (0.87%) Data Centre
8 4 (0.87%) Housing Association
8 4 (0.87%) Management Information System
8 4 (0.87%) Smartcard
8 4 (0.87%) Social Media
9 3 (0.65%) Greenfield Project
9 3 (0.65%) Legacy Systems
9 3 (0.65%) Low-Code
9 3 (0.65%) Renewable Energy
Operating Systems
1 228 (49.46%) Windows
2 110 (23.86%) Windows Server
3 76 (16.49%) Windows 10
4 36 (7.81%) Mac OS
5 35 (7.59%) Linux
6 24 (5.21%) Windows Server 2016
7 19 (4.12%) Windows Server 2012
8 14 (3.04%) Windows Server 2019
9 10 (2.17%) Windows Server 2008
10 8 (1.74%) Android
10 8 (1.74%) Ubuntu
11 5 (1.08%) Debian
12 4 (0.87%) Apple iOS
13 3 (0.65%) CentOS
13 3 (0.65%) SUSE
14 2 (0.43%) Mac OS X
14 2 (0.43%) Unix
14 2 (0.43%) VMS
15 1 (0.22%) Windows 7
Processes & Methodologies
1 178 (38.61%) Problem-Solving
2 147 (31.89%) Customer Service
3 115 (24.95%) ITIL
4 90 (19.52%) Continuous Improvement
5 89 (19.31%) Cybersecurity
6 51 (11.06%) Change Management
7 50 (10.85%) Ticket Management
8 48 (10.41%) Customer Experience
8 48 (10.41%) Infrastructure Engineering
9 44 (9.54%) Analytics
10 41 (8.89%) Software Deployment
11 36 (7.81%) Patch Management
12 34 (7.38%) Customer Acquisition
13 32 (6.94%) Service Delivery
14 30 (6.51%) Incident Management
15 28 (6.07%) Identity Management
16 24 (5.21%) Root Cause Analysis
16 24 (5.21%) Workflow
17 22 (4.77%) Business Continuity
17 22 (4.77%) Service Management
Programming Languages
1 61 (13.23%) SQL
2 44 (9.54%) PowerShell
3 18 (3.90%) R
4 17 (3.69%) Python
5 12 (2.60%) JavaScript
6 10 (2.17%) Bash
7 7 (1.52%) C#
8 3 (0.65%) Google Apps Script
8 3 (0.65%) Java
9 2 (0.43%) Kusto Query Language
9 2 (0.43%) PHP
9 2 (0.43%) T-SQL
10 1 (0.22%) Bicep
10 1 (0.22%) Korn
10 1 (0.22%) Shell Script
Qualifications
1 87 (18.87%) Degree
2 56 (12.15%) Security Cleared
3 49 (10.63%) SC Cleared
4 34 (7.38%) CTC Cleared
5 27 (5.86%) Microsoft Certification
6 19 (4.12%) DBS Check
7 18 (3.90%) Azure Certification
8 6 (1.30%) CCNA
8 6 (1.30%) Cisco Certification
8 6 (1.30%) Network+ Certification
9 5 (1.08%) HNC
9 5 (1.08%) HND
9 5 (1.08%) ITIL Certification
10 3 (0.65%) A+ Certification
11 2 (0.43%) DV Cleared
11 2 (0.43%) MCSA
12 1 (0.22%) ACSP
12 1 (0.22%) AWS Certification
12 1 (0.22%) CompTIA Security+
Quality Assurance & Compliance
1 74 (16.05%) SLA
2 25 (5.42%) Cyber Essentials
3 21 (4.56%) ISO/IEC 27001
4 11 (2.39%) QA
5 7 (1.52%) GDPR
6 4 (0.87%) Cyber Essentials PLUS
7 3 (0.65%) Data Quality
7 3 (0.65%) PCI DSS
8 2 (0.43%) Accessibility
8 2 (0.43%) ISO 9001
9 1 (0.22%) DICOM
9 1 (0.22%) Disclosure Scotland
9 1 (0.22%) HL7
9 1 (0.22%) ISO 22301
System Software
1 170 (36.88%) Active Directory
2 51 (11.06%) Hyper-V
3 25 (5.42%) VMware Infrastructure
4 9 (1.95%) Virtual Machines
5 6 (1.30%) Virtual Desktop
6 5 (1.08%) Docker
6 5 (1.08%) Terminal Services
6 5 (1.08%) vSphere
7 3 (0.65%) BitLocker
7 3 (0.65%) Microsoft Virtual Server
7 3 (0.65%) Virtual Servers
8 1 (0.22%) Oracle RAC
Systems Management
1 102 (22.13%) Microsoft Intune
2 10 (2.17%) Active Directory Federation Services
3 9 (1.95%) SCCM
4 8 (1.74%) Jamf Pro
5 5 (1.08%) Failover Clustering
5 5 (1.08%) Single Sign-On
5 5 (1.08%) Terraform
6 3 (0.65%) Ansible
6 3 (0.65%) Autotask
6 3 (0.65%) Norton AntiVirus
7 2 (0.43%) Kubernetes
8 1 (0.22%) Grafana
8 1 (0.22%) Oracle Enterprise Manager
8 1 (0.22%) Oracle RMAN
8 1 (0.22%) Prometheus
Vendors
1 266 (57.70%) Microsoft
2 59 (12.80%) Cisco
3 35 (7.59%) VMware
4 24 (5.21%) Google
5 20 (4.34%) Meraki
6 18 (3.90%) CrowdStrike
7 17 (3.69%) Veeam
8 15 (3.25%) ServiceNow
8 15 (3.25%) Ubiquiti
9 12 (2.60%) Apple
10 11 (2.39%) HP
11 10 (2.17%) Dell
12 8 (1.74%) Salesforce
13 6 (1.30%) ConnectWise
13 6 (1.30%) Sage
14 5 (1.08%) Freshdesk
14 5 (1.08%) Sophos
14 5 (1.08%) Synology
15 4 (0.87%) Oracle
15 4 (0.87%) Siemens