Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £38,000 per year, according to job vacancies posted during the 6 months leading to 11 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Apr 2026
Same period 2025 Same period 2024
Rank 88 150 159
Rank change year-on-year +62 +9 +43
Permanent jobs requiring a Support Engineer 502 297 642
As % of all permanent jobs with remote/hybrid work options 2.90% 2.28% 2.03%
As % of the Job Titles category 3.09% 2.44% 2.12%
Number of salaries quoted 367 255 588
10th Percentile £27,000 £27,750 £24,750
25th Percentile £31,000 £31,250 £28,875
Median annual salary (50th Percentile) £38,000 £35,500 £35,000
Median % change year-on-year +7.04% +1.43% -
75th Percentile £44,563 £50,625 £47,500
90th Percentile £58,750 £56,500 £65,000
UK median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -1.52%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 16,233 12,194 30,339
% of permanent jobs with a recognized job title 93.66% 93.72% 95.78%
Number of salaries quoted 11,654 8,992 24,790
10th Percentile £32,500 £32,256 £33,000
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £61,206 £57,500
Median % change year-on-year -1.97% +6.45% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £97,500 £102,500 £92,500
UK median annual salary £55,000 £60,000 £54,000
% change year-on-year -8.33% +11.11% -10.00%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 11 April 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 11 April 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 253 (50.40%) Microsoft 365
2 251 (50.00%) Windows
3 228 (45.42%) Microsoft
4 194 (38.65%) Azure
5 181 (36.06%) Customer Service
6 157 (31.27%) Problem-Solving
7 149 (29.68%) Active Directory
8 134 (26.69%) ITIL
9 132 (26.29%) Entra ID
10 110 (21.91%) Degree
11 108 (21.51%) Windows Server
12 106 (21.12%) Microsoft Office
13 103 (20.52%) Windows 10
14 99 (19.72%) Cybersecurity
15 92 (18.33%) Continuous Improvement
16 89 (17.73%) Microsoft Intune
17 86 (17.13%) SLA
18 84 (16.73%) Firewall
19 78 (15.54%) Security Cleared
20 77 (15.34%) Cisco
21 76 (15.14%) Customer Experience
22 74 (14.74%) SC Cleared
23 69 (13.75%) Analytics
23 69 (13.75%) Ticket Management
24 67 (13.35%) DNS
25 66 (13.15%) Microsoft Exchange
25 66 (13.15%) Software Deployment
25 66 (13.15%) SQL
26 61 (12.15%) Patch Management
26 61 (12.15%) SaaS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 66 (13.15%) Microsoft Exchange
2 47 (9.36%) SharePoint
3 9 (1.79%) Exchange Server 2007
3 9 (1.79%) Exchange Server 2010
3 9 (1.79%) Exchange Server 2013
4 4 (0.80%) Anypoint
4 4 (0.80%) Confluence
5 2 (0.40%) IIS
6 1 (0.20%) CMS
6 1 (0.20%) Tomcat
6 1 (0.20%) WebSphere
6 1 (0.20%) WebSphere Application Server
Applications
1 106 (21.12%) Microsoft Office
2 3 (0.60%) Microsoft Excel
2 3 (0.60%) Microsoft PowerPoint
3 1 (0.20%) EngageOne
Business Applications
1 9 (1.79%) Dynamics NAV
2 4 (0.80%) Markit EDM
2 4 (0.80%) Shopify
3 3 (0.60%) Oracle EBS
4 2 (0.40%) NetSuite
5 1 (0.20%) TIBCO iProcess
Cloud Services
1 253 (50.40%) Microsoft 365
2 194 (38.65%) Azure
3 132 (26.29%) Entra ID
4 61 (12.15%) SaaS
5 40 (7.97%) AWS
6 38 (7.57%) Google Workspace
7 18 (3.59%) Mimecast
8 13 (2.59%) OneDrive
9 11 (2.19%) Power Automate
10 8 (1.59%) Azure Sentinel
11 7 (1.39%) IaaS
12 6 (1.20%) GCP
13 5 (1.00%) Intacct
13 5 (1.00%) Power Platform
13 5 (1.00%) Serverless
14 4 (0.80%) Azure Data Factory
14 4 (0.80%) dbt
14 4 (0.80%) Dynamics 365
14 4 (0.80%) Snowflake
14 4 (0.80%) Workato
Communications & Networking
1 84 (16.73%) Firewall
2 67 (13.35%) DNS
3 59 (11.75%) DHCP
4 56 (11.16%) Wi-Fi
5 53 (10.56%) VPN
6 42 (8.37%) TCP/IP
7 37 (7.37%) VoIP
8 34 (6.77%) LAN
9 30 (5.98%) VLAN
10 29 (5.78%) WAN
11 10 (1.99%) Wireless
12 5 (1.00%) DMZ
12 5 (1.00%) IP Telephony
12 5 (1.00%) Reverse Proxy
12 5 (1.00%) STUN
13 4 (0.80%) IPsec
13 4 (0.80%) Unified Communications
14 3 (0.60%) NAS
14 3 (0.60%) Remote Desktop
14 3 (0.60%) SSL
Database & Business Intelligence
1 42 (8.37%) SQL Server
2 12 (2.39%) MySQL
3 11 (2.19%) Azure SQL Database
4 5 (1.00%) Power BI
5 4 (0.80%) Data Warehouse
5 4 (0.80%) Relational Database
6 3 (0.60%) PostgreSQL
7 2 (0.40%) Amazon RDS
7 2 (0.40%) NoSQL
7 2 (0.40%) SQL Server Reporting Services
8 1 (0.20%) DB2
Development Applications
1 24 (4.78%) JIRA
2 7 (1.39%) SQL Server Management Studio (SSMS)
3 3 (0.60%) Browser DevTools
4 2 (0.40%) GitLab
4 2 (0.40%) Jenkins
4 2 (0.40%) Postman
5 1 (0.20%) Git
General
1 219 (43.63%) Social Skills
2 60 (11.95%) Back Office
3 41 (8.17%) Finance
4 34 (6.77%) Organisational Skills
5 28 (5.58%) Legal
6 17 (3.39%) Analytical Skills
7 15 (2.99%) Manufacturing
8 14 (2.79%) Telecoms
9 13 (2.59%) Documentation Skills
10 12 (2.39%) Law
11 9 (1.79%) Inclusion and Diversity
12 7 (1.39%) Retail
13 6 (1.20%) Electronics
14 5 (1.00%) Advertising
15 4 (0.80%) Financial Institution
15 4 (0.80%) Marketing
16 3 (0.60%) French Language
17 2 (0.40%) Military
17 2 (0.40%) Public Sector
18 1 (0.20%) Banking
Libraries, Frameworks & Software Standards
1 25 (4.98%) CSS
2 12 (2.39%) .NET
3 11 (2.19%) JSON
4 9 (1.79%) HTML
5 5 (1.00%) FreeSWITCH
6 4 (0.80%) REST
6 4 (0.80%) RESTful
6 4 (0.80%) SOAP
6 4 (0.80%) Web Services
6 4 (0.80%) XML
7 3 (0.60%) AngularJS
7 3 (0.60%) HTML5
7 3 (0.60%) jQuery
7 3 (0.60%) LAMP
8 2 (0.40%) .NET Core
8 2 (0.40%) .NET Framework
8 2 (0.40%) Elastic Stack
8 2 (0.40%) Entity Framework
8 2 (0.40%) WinForms
9 1 (0.20%) WebSphere MQ
Miscellaneous
1 52 (10.36%) Driving Licence
2 48 (9.56%) Self-Motivation
3 15 (2.99%) Onboarding
4 11 (2.19%) CCTV
4 11 (2.19%) Client/Server
5 9 (1.79%) Renewable Energy
6 6 (1.20%) Low-Code
6 6 (1.20%) Solar Energy
7 5 (1.00%) Reinsurance
8 4 (0.80%) Cloud Native
8 4 (0.80%) Data Centre
8 4 (0.80%) Management Information System
8 4 (0.80%) Raspberry Pi
8 4 (0.80%) Social Media
9 3 (0.60%) CMDB
9 3 (0.60%) Greenfield Project
9 3 (0.60%) Legacy Systems
9 3 (0.60%) Life Science
9 3 (0.60%) Mobile App
10 2 (0.40%) iPad
Operating Systems
1 251 (50.00%) Windows
2 108 (21.51%) Windows Server
3 103 (20.52%) Windows 10
4 40 (7.97%) Linux
5 31 (6.18%) Mac OS
6 28 (5.58%) Windows Server 2012
7 26 (5.18%) Windows Server 2016
8 16 (3.19%) Windows Server 2019
9 10 (1.99%) Ubuntu
9 10 (1.99%) Windows Server 2008
10 9 (1.79%) Unix
11 7 (1.39%) Apple iOS
12 6 (1.20%) CentOS
13 5 (1.00%) Debian
14 4 (0.80%) Android
15 3 (0.60%) Rocky
15 3 (0.60%) SUSE
16 2 (0.40%) Mac OS X
16 2 (0.40%) VMS
17 1 (0.20%) Red Hat Enterprise Linux
Processes & Methodologies
1 181 (36.06%) Customer Service
2 157 (31.27%) Problem-Solving
3 134 (26.69%) ITIL
4 99 (19.72%) Cybersecurity
5 92 (18.33%) Continuous Improvement
6 76 (15.14%) Customer Experience
7 69 (13.75%) Analytics
7 69 (13.75%) Ticket Management
8 66 (13.15%) Software Deployment
9 61 (12.15%) Patch Management
10 60 (11.95%) Customer Acquisition
11 51 (10.16%) Infrastructure Engineering
12 47 (9.36%) Root Cause Analysis
13 42 (8.37%) Mentoring
14 41 (8.17%) Change Management
15 32 (6.37%) DevOps
16 31 (6.18%) Incident Management
17 30 (5.98%) Coaching
18 26 (5.18%) Service Delivery
19 24 (4.78%) ITSM
Programming Languages
1 66 (13.15%) SQL
2 38 (7.57%) PowerShell
3 25 (4.98%) Python
4 16 (3.19%) JavaScript
5 15 (2.99%) R
6 13 (2.59%) Bash
6 13 (2.59%) C#
7 8 (1.59%) Shell Script
8 6 (1.20%) Java
9 3 (0.60%) Google Apps Script
10 2 (0.40%) Kusto Query Language
10 2 (0.40%) PHP
10 2 (0.40%) T-SQL
11 1 (0.20%) Bicep
11 1 (0.20%) Korn
Qualifications
1 110 (21.91%) Degree
2 78 (15.54%) Security Cleared
3 74 (14.74%) SC Cleared
4 60 (11.95%) CTC Cleared
5 23 (4.58%) DBS Check
6 20 (3.98%) Microsoft Certification
7 12 (2.39%) Network+ Certification
8 11 (2.19%) Azure Certification
9 8 (1.59%) CCNA
9 8 (1.59%) Cisco Certification
10 7 (1.39%) HNC
10 7 (1.39%) MCSA
11 6 (1.20%) ITIL Certification
11 6 (1.20%) Microsoft Certified Professional
12 5 (1.00%) CCNP
12 5 (1.00%) MCSE
13 4 (0.80%) Computer Science Degree
13 4 (0.80%) HND
14 3 (0.60%) A+ Certification
15 2 (0.40%) DV Cleared
Quality Assurance & Compliance
1 86 (17.13%) SLA
2 25 (4.98%) Cyber Essentials
3 24 (4.78%) ISO/IEC 27001
4 12 (2.39%) QA
5 9 (1.79%) GDPR
6 4 (0.80%) Cyber Essentials PLUS
7 3 (0.60%) Data Quality
7 3 (0.60%) PCI DSS
8 2 (0.40%) Accessibility
9 1 (0.20%) ISO 22301
System Software
1 149 (29.68%) Active Directory
2 49 (9.76%) Hyper-V
3 13 (2.59%) VMware Infrastructure
4 9 (1.79%) Docker
5 6 (1.20%) Virtual Machines
5 6 (1.20%) vSphere
6 5 (1.00%) Virtual Desktop
7 4 (0.80%) Virtual Servers
8 3 (0.60%) BitLocker
8 3 (0.60%) Microsoft Virtual Server
8 3 (0.60%) Terminal Services
9 2 (0.40%) XenApp
10 1 (0.20%) Oracle RAC
Systems Management
1 89 (17.73%) Microsoft Intune
2 16 (3.19%) Active Directory Federation Services
3 9 (1.79%) SCCM
4 8 (1.59%) Jamf Pro
5 6 (1.20%) Ansible
5 6 (1.20%) Kubernetes
5 6 (1.20%) Terraform
6 4 (0.80%) Autotask
7 3 (0.60%) Nagios
7 3 (0.60%) Single Sign-On
8 2 (0.40%) Grafana
8 2 (0.40%) Prometheus
9 1 (0.20%) Oracle Enterprise Manager
9 1 (0.20%) Oracle RMAN
Vendors
1 228 (45.42%) Microsoft
2 77 (15.34%) Cisco
3 42 (8.37%) Google
4 32 (6.37%) VMware
5 15 (2.99%) CrowdStrike
6 13 (2.59%) Dell
7 11 (2.19%) HP
8 10 (1.99%) Meraki
8 10 (1.99%) ServiceNow
9 9 (1.79%) IBM
9 9 (1.79%) Ubiquiti
9 9 (1.79%) Veeam
10 8 (1.59%) Oracle
11 7 (1.39%) Freshdesk
11 7 (1.39%) IFS
11 7 (1.39%) Sage
12 6 (1.20%) Sophos
13 5 (1.00%) Salesforce
13 5 (1.00%) TIBCO
13 5 (1.00%) Toshiba