Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £37,500 per year, according to job vacancies posted during the 6 months leading to 6 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Mar 2026
Same period 2025 Same period 2024
Rank 91 169 149
Rank change year-on-year +78 -20 +44
Permanent jobs requiring a Support Engineer 488 303 639
As % of all permanent jobs with remote/hybrid work options 2.91% 2.09% 2.24%
As % of the Job Titles category 3.11% 2.20% 2.33%
Number of salaries quoted 365 246 581
10th Percentile £26,875 £27,625 £25,000
25th Percentile £30,500 £30,875 £29,250
Median annual salary (50th Percentile) £37,500 £35,000 £35,000
Median % change year-on-year +7.14% - -
75th Percentile £45,000 £50,000 £48,500
90th Percentile £58,750 £58,750 £67,500
UK median annual salary £35,000 £35,000 £33,000
% change year-on-year - +6.06% -1.49%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,708 13,786 27,399
% of permanent jobs with a recognized job title 93.77% 94.93% 95.84%
Number of salaries quoted 10,561 8,845 22,896
10th Percentile £31,250 £35,000 £33,250
25th Percentile £42,500 £47,000 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,750
90th Percentile £97,500 £102,500 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 6 March 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 6 March 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 243 (49.80%) Windows
2 238 (48.77%) Microsoft 365
3 208 (42.62%) Microsoft
4 188 (38.52%) Azure
5 177 (36.27%) Customer Service
6 150 (30.74%) Problem-Solving
7 141 (28.89%) Active Directory
8 133 (27.25%) ITIL
9 121 (24.80%) Entra ID
10 108 (22.13%) Degree
11 103 (21.11%) Windows Server
12 102 (20.90%) Cybersecurity
13 100 (20.49%) Windows 10
14 99 (20.29%) Microsoft Office
15 90 (18.44%) Continuous Improvement
16 88 (18.03%) SLA
17 81 (16.60%) Microsoft Intune
17 81 (16.60%) Security Cleared
18 78 (15.98%) Firewall
19 77 (15.78%) SC Cleared
20 76 (15.57%) Customer Experience
21 74 (15.16%) Cisco
22 69 (14.14%) Analytics
23 67 (13.73%) SQL
24 66 (13.52%) Software Deployment
24 66 (13.52%) Ticket Management
25 63 (12.91%) DNS
25 63 (12.91%) Microsoft Exchange
26 61 (12.50%) Patch Management
27 60 (12.30%) CTC Cleared

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 63 (12.91%) Microsoft Exchange
2 45 (9.22%) SharePoint
3 6 (1.23%) Exchange Server 2007
3 6 (1.23%) Exchange Server 2010
3 6 (1.23%) Exchange Server 2013
3 6 (1.23%) IIS
4 4 (0.82%) Anypoint
5 3 (0.61%) Tomcat
5 3 (0.61%) WebSphere
5 3 (0.61%) WebSphere Application Server
6 1 (0.20%) CMS
Applications
1 99 (20.29%) Microsoft Office
2 3 (0.61%) Microsoft Excel
2 3 (0.61%) Microsoft PowerPoint
3 1 (0.20%) EngageOne
Business Applications
1 9 (1.84%) Dynamics NAV
2 4 (0.82%) Markit EDM
2 4 (0.82%) Shopify
3 3 (0.61%) Oracle EBS
4 2 (0.41%) NetSuite
5 1 (0.20%) TIBCO iProcess
Cloud Services
1 238 (48.77%) Microsoft 365
2 188 (38.52%) Azure
3 121 (24.80%) Entra ID
4 52 (10.66%) SaaS
5 50 (10.25%) AWS
6 36 (7.38%) Google Workspace
7 11 (2.25%) Azure Sentinel
7 11 (2.25%) IaaS
7 11 (2.25%) Mimecast
7 11 (2.25%) OneDrive
8 9 (1.84%) GCP
9 8 (1.64%) Power Automate
10 7 (1.43%) Serverless
11 6 (1.23%) Amazon S3
11 6 (1.23%) PaaS
12 5 (1.02%) AWS CloudFormation
12 5 (1.02%) AWS Lambda
12 5 (1.02%) Azure DevOps
12 5 (1.02%) Intacct
12 5 (1.02%) Virtual Private Cloud
Communications & Networking
1 78 (15.98%) Firewall
2 63 (12.91%) DNS
3 56 (11.48%) VPN
4 53 (10.86%) DHCP
5 46 (9.43%) Wi-Fi
6 41 (8.40%) TCP/IP
7 33 (6.76%) LAN
8 29 (5.94%) VLAN
9 28 (5.74%) VoIP
9 28 (5.74%) WAN
10 8 (1.64%) Wireless
11 7 (1.43%) IP Telephony
12 5 (1.02%) DMZ
12 5 (1.02%) Remote Desktop
12 5 (1.02%) Reverse Proxy
12 5 (1.02%) SSL
12 5 (1.02%) STUN
13 4 (0.82%) IPsec
13 4 (0.82%) Unified Communications
14 3 (0.61%) DKIM
Database & Business Intelligence
1 43 (8.81%) SQL Server
2 14 (2.87%) MySQL
3 10 (2.05%) Azure SQL Database
4 6 (1.23%) MariaDB
4 6 (1.23%) SQL Server Reporting Services
5 5 (1.02%) PostgreSQL
6 4 (0.82%) Data Warehouse
6 4 (0.82%) Relational Database
7 3 (0.61%) Amazon RDS
7 3 (0.61%) DB2
7 3 (0.61%) Oracle Database
7 3 (0.61%) Power BI
8 2 (0.41%) NoSQL
Development Applications
1 16 (3.28%) JIRA
2 7 (1.43%) SQL Server Management Studio (SSMS)
3 2 (0.41%) GitLab
3 2 (0.41%) Jenkins
4 1 (0.20%) Git
4 1 (0.20%) Postman
4 1 (0.20%) Visual Studio
General
1 230 (47.13%) Social Skills
2 60 (12.30%) Back Office
3 41 (8.40%) Finance
4 31 (6.35%) Organisational Skills
5 21 (4.30%) Analytical Skills
6 19 (3.89%) Legal
7 13 (2.66%) Inclusion and Diversity
8 12 (2.46%) Telecoms
9 10 (2.05%) Law
9 10 (2.05%) Manufacturing
10 9 (1.84%) Automotive
10 9 (1.84%) Documentation Skills
11 4 (0.82%) Banking
11 4 (0.82%) Public Sector
12 3 (0.61%) French Language
12 3 (0.61%) Marketing
12 3 (0.61%) Retail
13 2 (0.41%) Financial Institution
14 1 (0.20%) Electronics
14 1 (0.20%) German Language
Libraries, Frameworks & Software Standards
1 25 (5.12%) CSS
2 16 (3.28%) .NET
3 9 (1.84%) HTML
4 8 (1.64%) JSON
5 5 (1.02%) .NET Framework
5 5 (1.02%) Entity Framework
5 5 (1.02%) FreeSWITCH
5 5 (1.02%) RESTful
5 5 (1.02%) WinForms
6 4 (0.82%) REST
6 4 (0.82%) SOAP
6 4 (0.82%) Web Services
6 4 (0.82%) XML
7 3 (0.61%) AngularJS
7 3 (0.61%) HTML5
7 3 (0.61%) jQuery
7 3 (0.61%) LAMP
7 3 (0.61%) LAPP Stack
7 3 (0.61%) LDAP
7 3 (0.61%) WebSphere MQ
Miscellaneous
1 59 (12.09%) Driving Licence
2 48 (9.84%) Self-Motivation
3 17 (3.48%) Onboarding
4 15 (3.07%) CCTV
5 10 (2.05%) Renewable Energy
6 8 (1.64%) Client/Server
7 6 (1.23%) Low-Code
7 6 (1.23%) Solar Energy
8 5 (1.02%) Legacy Systems
8 5 (1.02%) Reinsurance
9 4 (0.82%) Cloud Native
9 4 (0.82%) Data Centre
9 4 (0.82%) Hybrid Cloud
9 4 (0.82%) Management Information System
9 4 (0.82%) Social Media
10 3 (0.61%) CMDB
10 3 (0.61%) Greenfield Project
10 3 (0.61%) Life Science
10 3 (0.61%) Linux Command Line
10 3 (0.61%) Mobile App
Operating Systems
1 243 (49.80%) Windows
2 103 (21.11%) Windows Server
3 100 (20.49%) Windows 10
4 35 (7.17%) Linux
5 25 (5.12%) Mac OS
5 25 (5.12%) Windows Server 2012
6 21 (4.30%) Windows Server 2016
7 14 (2.87%) Windows Server 2019
8 10 (2.05%) Unix
9 9 (1.84%) Apple iOS
10 7 (1.43%) Windows Server 2008
11 6 (1.23%) Android
11 6 (1.23%) CentOS
11 6 (1.23%) Ubuntu
12 5 (1.02%) Debian
12 5 (1.02%) VMS
13 3 (0.61%) Red Hat Enterprise Linux
13 3 (0.61%) Rocky
13 3 (0.61%) SUSE
14 1 (0.20%) Windows 7
Processes & Methodologies
1 177 (36.27%) Customer Service
2 150 (30.74%) Problem-Solving
3 133 (27.25%) ITIL
4 102 (20.90%) Cybersecurity
5 90 (18.44%) Continuous Improvement
6 76 (15.57%) Customer Experience
7 69 (14.14%) Analytics
8 66 (13.52%) Software Deployment
8 66 (13.52%) Ticket Management
9 61 (12.50%) Patch Management
10 60 (12.30%) Customer Acquisition
11 47 (9.63%) Infrastructure Engineering
11 47 (9.63%) Mentoring
11 47 (9.63%) Root Cause Analysis
12 36 (7.38%) DevOps
13 35 (7.17%) Change Management
14 29 (5.94%) Coaching
14 29 (5.94%) Service Delivery
15 24 (4.92%) People Management
16 22 (4.51%) Incident Management
Programming Languages
1 67 (13.73%) SQL
2 36 (7.38%) PowerShell
3 25 (5.12%) Python
4 17 (3.48%) C#
5 15 (3.07%) JavaScript
6 11 (2.25%) Bash
7 8 (1.64%) R
8 7 (1.43%) PHP
8 7 (1.43%) Shell Script
9 6 (1.23%) Java
10 5 (1.02%) T-SQL
11 4 (0.82%) Bicep
12 3 (0.61%) Google Apps Script
13 2 (0.41%) Kusto Query Language
14 1 (0.20%) VB.NET
Qualifications
1 108 (22.13%) Degree
2 81 (16.60%) Security Cleared
3 77 (15.78%) SC Cleared
4 60 (12.30%) CTC Cleared
5 27 (5.53%) Microsoft Certification
6 15 (3.07%) DBS Check
7 14 (2.87%) Azure Certification
8 12 (2.46%) Network+ Certification
9 11 (2.25%) CCNA
9 11 (2.25%) Cisco Certification
9 11 (2.25%) Microsoft Certified Professional
10 10 (2.05%) MCSA
11 8 (1.64%) ITIL Certification
11 8 (1.64%) MCSE
12 7 (1.43%) CCNP
12 7 (1.43%) Computer Science Degree
13 3 (0.61%) A+ Certification
13 3 (0.61%) AWS Certification
13 3 (0.61%) BPSS Clearance
13 3 (0.61%) HNC
Quality Assurance & Compliance
1 88 (18.03%) SLA
2 25 (5.12%) Cyber Essentials
3 20 (4.10%) ISO/IEC 27001
4 12 (2.46%) QA
5 7 (1.43%) GDPR
6 5 (1.02%) PCI DSS
7 3 (0.61%) Data Quality
8 2 (0.41%) Cyber Essentials PLUS
9 1 (0.20%) ISO 22301
System Software
1 141 (28.89%) Active Directory
2 48 (9.84%) Hyper-V
3 11 (2.25%) VMware Infrastructure
4 10 (2.05%) Docker
5 5 (1.02%) Virtual Desktop
5 5 (1.02%) Virtual Machines
6 4 (0.82%) Virtual Servers
7 3 (0.61%) Microsoft Virtual Server
8 2 (0.41%) vSphere
8 2 (0.41%) XenApp
Systems Management
1 81 (16.60%) Microsoft Intune
2 14 (2.87%) Active Directory Federation Services
3 12 (2.46%) Terraform
4 9 (1.84%) Ansible
5 7 (1.43%) Jamf Pro
5 7 (1.43%) Kubernetes
6 4 (0.82%) Autotask
6 4 (0.82%) SCCM
6 4 (0.82%) SCOM
7 3 (0.61%) Nagios
7 3 (0.61%) Single Sign-On
8 2 (0.41%) Grafana
8 2 (0.41%) Prometheus
Vendors
1 208 (42.62%) Microsoft
2 74 (15.16%) Cisco
3 43 (8.81%) Google
4 30 (6.15%) VMware
5 13 (2.66%) Dell
6 11 (2.25%) IBM
7 10 (2.05%) Oracle
7 10 (2.05%) Sage
8 9 (1.84%) HP
9 8 (1.64%) CrowdStrike
10 7 (1.43%) Draytek
10 7 (1.43%) IFS
10 7 (1.43%) Mitel
10 7 (1.43%) Ubiquiti
10 7 (1.43%) WatchGuard
11 6 (1.23%) Meraki
11 6 (1.23%) Red Hat
11 6 (1.23%) Veeam
12 5 (1.02%) ServiceNow
12 5 (1.02%) Xamarin