Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £38,000 per year, according to job vacancies posted during the 6 months leading to 27 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Mar 2026
Same period 2025 Same period 2024
Rank 84 161 152
Rank change year-on-year +77 -9 +42
Permanent jobs requiring a Support Engineer 500 283 659
As % of all permanent jobs with remote/hybrid work options 2.97% 2.21% 2.13%
As % of the Job Titles category 3.17% 2.34% 2.22%
Number of salaries quoted 373 244 603
10th Percentile £26,900 £27,575 £25,000
25th Percentile £31,000 £30,750 £29,188
Median annual salary (50th Percentile) £38,000 £35,000 £35,000
Median % change year-on-year +8.57% - -
75th Percentile £45,000 £51,500 £47,500
90th Percentile £58,750 £57,500 £67,500
UK median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -2.99%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,789 12,094 29,648
% of permanent jobs with a recognized job title 93.81% 94.27% 95.88%
Number of salaries quoted 11,010 8,866 24,416
10th Percentile £31,250 £32,500 £32,750
25th Percentile £43,965 £46,000 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £97,500 £102,500 £92,500
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 27 March 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 27 March 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 256 (51.20%) Microsoft 365
2 255 (51.00%) Windows
3 225 (45.00%) Microsoft
4 195 (39.00%) Azure
5 177 (35.40%) Customer Service
6 155 (31.00%) Problem-Solving
7 146 (29.20%) Active Directory
8 135 (27.00%) ITIL
9 127 (25.40%) Entra ID
10 112 (22.40%) Windows Server
11 110 (22.00%) Degree
12 104 (20.80%) Microsoft Office
13 103 (20.60%) Cybersecurity
14 102 (20.40%) Windows 10
15 92 (18.40%) Continuous Improvement
15 92 (18.40%) Microsoft Intune
16 84 (16.80%) SLA
17 82 (16.40%) Firewall
18 78 (15.60%) Security Cleared
19 76 (15.20%) Cisco
20 74 (14.80%) Customer Experience
20 74 (14.80%) SC Cleared
21 70 (14.00%) Microsoft Exchange
22 68 (13.60%) Ticket Management
23 67 (13.40%) Analytics
24 66 (13.20%) DNS
24 66 (13.20%) Software Deployment
25 62 (12.40%) SQL
26 61 (12.20%) Patch Management
27 60 (12.00%) CTC Cleared

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 70 (14.00%) Microsoft Exchange
2 51 (10.20%) SharePoint
3 8 (1.60%) Exchange Server 2007
3 8 (1.60%) Exchange Server 2010
3 8 (1.60%) Exchange Server 2013
4 4 (0.80%) Anypoint
4 4 (0.80%) IIS
5 2 (0.40%) Confluence
5 2 (0.40%) Tomcat
5 2 (0.40%) WebSphere
5 2 (0.40%) WebSphere Application Server
6 1 (0.20%) CMS
Applications
1 104 (20.80%) Microsoft Office
2 3 (0.60%) Microsoft Excel
2 3 (0.60%) Microsoft PowerPoint
3 1 (0.20%) EngageOne
Business Applications
1 9 (1.80%) Dynamics NAV
2 4 (0.80%) Markit EDM
2 4 (0.80%) Shopify
3 3 (0.60%) Oracle EBS
4 2 (0.40%) NetSuite
5 1 (0.20%) TIBCO iProcess
Cloud Services
1 256 (51.20%) Microsoft 365
2 195 (39.00%) Azure
3 127 (25.40%) Entra ID
4 57 (11.40%) SaaS
5 47 (9.40%) AWS
6 38 (7.60%) Google Workspace
7 16 (3.20%) Mimecast
8 13 (2.60%) OneDrive
9 9 (1.80%) Power Automate
10 8 (1.60%) Azure Sentinel
11 7 (1.40%) GCP
11 7 (1.40%) IaaS
12 6 (1.20%) Serverless
13 5 (1.00%) Amazon S3
13 5 (1.00%) Intacct
14 4 (0.80%) AWS Lambda
14 4 (0.80%) Azure Data Factory
14 4 (0.80%) Dynamics 365
14 4 (0.80%) iPaaS
14 4 (0.80%) Power Platform
Communications & Networking
1 82 (16.40%) Firewall
2 66 (13.20%) DNS
3 58 (11.60%) DHCP
4 55 (11.00%) VPN
5 53 (10.60%) Wi-Fi
6 43 (8.60%) TCP/IP
7 34 (6.80%) LAN
8 33 (6.60%) VoIP
9 30 (6.00%) VLAN
10 29 (5.80%) WAN
11 8 (1.60%) Wireless
12 7 (1.40%) IP Telephony
13 5 (1.00%) DMZ
13 5 (1.00%) Remote Desktop
13 5 (1.00%) Reverse Proxy
13 5 (1.00%) STUN
14 4 (0.80%) IPsec
14 4 (0.80%) SSL
14 4 (0.80%) Unified Communications
15 3 (0.60%) Intranet
Database & Business Intelligence
1 43 (8.60%) SQL Server
2 11 (2.20%) MySQL
3 9 (1.80%) Azure SQL Database
4 4 (0.80%) Data Warehouse
4 4 (0.80%) PostgreSQL
4 4 (0.80%) Power BI
4 4 (0.80%) Relational Database
4 4 (0.80%) SQL Server Reporting Services
5 3 (0.60%) Amazon RDS
5 3 (0.60%) Oracle Database
6 2 (0.40%) DB2
6 2 (0.40%) NoSQL
7 1 (0.20%) MariaDB
Development Applications
1 22 (4.40%) JIRA
2 7 (1.40%) SQL Server Management Studio (SSMS)
3 2 (0.40%) GitLab
3 2 (0.40%) Jenkins
3 2 (0.40%) Postman
4 1 (0.20%) Browser DevTools
4 1 (0.20%) Git
4 1 (0.20%) Visual Studio
General
1 225 (45.00%) Social Skills
2 60 (12.00%) Back Office
3 42 (8.40%) Finance
4 35 (7.00%) Organisational Skills
5 26 (5.20%) Legal
6 17 (3.40%) Analytical Skills
7 13 (2.60%) Manufacturing
7 13 (2.60%) Telecoms
8 12 (2.40%) Law
9 11 (2.20%) Documentation Skills
10 7 (1.40%) Inclusion and Diversity
11 6 (1.20%) Retail
12 4 (0.80%) Electronics
12 4 (0.80%) Financial Institution
12 4 (0.80%) Marketing
13 3 (0.60%) Advertising
13 3 (0.60%) French Language
14 2 (0.40%) Banking
14 2 (0.40%) Public Sector
15 1 (0.20%) Automotive
Libraries, Frameworks & Software Standards
1 25 (5.00%) CSS
2 14 (2.80%) .NET
3 9 (1.80%) HTML
3 9 (1.80%) JSON
4 5 (1.00%) FreeSWITCH
4 5 (1.00%) RESTful
5 4 (0.80%) REST
5 4 (0.80%) SOAP
5 4 (0.80%) Web Services
5 4 (0.80%) XML
6 3 (0.60%) .NET Core
6 3 (0.60%) .NET Framework
6 3 (0.60%) AngularJS
6 3 (0.60%) Entity Framework
6 3 (0.60%) HTML5
6 3 (0.60%) jQuery
6 3 (0.60%) LAMP
6 3 (0.60%) WinForms
7 2 (0.40%) Elastic Stack
7 2 (0.40%) LAPP Stack
Miscellaneous
1 58 (11.60%) Driving Licence
2 46 (9.20%) Self-Motivation
3 16 (3.20%) Onboarding
4 14 (2.80%) CCTV
5 10 (2.00%) Client/Server
6 9 (1.80%) Renewable Energy
7 6 (1.20%) Low-Code
7 6 (1.20%) Solar Energy
8 5 (1.00%) Legacy Systems
8 5 (1.00%) Reinsurance
9 4 (0.80%) Cloud Native
9 4 (0.80%) Data Centre
9 4 (0.80%) Management Information System
9 4 (0.80%) Social Media
10 3 (0.60%) CMDB
10 3 (0.60%) Greenfield Project
10 3 (0.60%) Life Science
10 3 (0.60%) Mobile App
11 2 (0.40%) iPhone
11 2 (0.40%) Marketing Technology
Operating Systems
1 255 (51.00%) Windows
2 112 (22.40%) Windows Server
3 102 (20.40%) Windows 10
4 39 (7.80%) Linux
5 31 (6.20%) Mac OS
6 28 (5.60%) Windows Server 2012
7 25 (5.00%) Windows Server 2016
8 16 (3.20%) Windows Server 2019
9 10 (2.00%) Unix
10 9 (1.80%) Windows Server 2008
11 8 (1.60%) Ubuntu
12 7 (1.40%) Apple iOS
13 6 (1.20%) CentOS
14 5 (1.00%) Debian
15 4 (0.80%) Android
16 3 (0.60%) Rocky
16 3 (0.60%) SUSE
17 2 (0.40%) Mac OS X
17 2 (0.40%) Red Hat Enterprise Linux
17 2 (0.40%) VMS
Processes & Methodologies
1 177 (35.40%) Customer Service
2 155 (31.00%) Problem-Solving
3 135 (27.00%) ITIL
4 103 (20.60%) Cybersecurity
5 92 (18.40%) Continuous Improvement
6 74 (14.80%) Customer Experience
7 68 (13.60%) Ticket Management
8 67 (13.40%) Analytics
9 66 (13.20%) Software Deployment
10 61 (12.20%) Patch Management
11 60 (12.00%) Customer Acquisition
12 50 (10.00%) Infrastructure Engineering
13 48 (9.60%) Root Cause Analysis
14 42 (8.40%) Mentoring
15 38 (7.60%) Change Management
16 31 (6.20%) DevOps
17 30 (6.00%) Coaching
17 30 (6.00%) Incident Management
18 28 (5.60%) Service Delivery
19 24 (4.80%) People Management
Programming Languages
1 62 (12.40%) SQL
2 36 (7.20%) PowerShell
3 24 (4.80%) Python
4 16 (3.20%) JavaScript
5 15 (3.00%) C#
6 13 (2.60%) Bash
6 13 (2.60%) R
7 8 (1.60%) Shell Script
8 6 (1.20%) Java
9 3 (0.60%) Google Apps Script
9 3 (0.60%) PHP
9 3 (0.60%) T-SQL
10 2 (0.40%) Kusto Query Language
11 1 (0.20%) Bicep
11 1 (0.20%) Korn
11 1 (0.20%) VB.NET
Qualifications
1 110 (22.00%) Degree
2 78 (15.60%) Security Cleared
3 74 (14.80%) SC Cleared
4 60 (12.00%) CTC Cleared
5 23 (4.60%) Microsoft Certification
6 18 (3.60%) DBS Check
7 12 (2.40%) Azure Certification
7 12 (2.40%) Network+ Certification
8 11 (2.20%) CCNA
8 11 (2.20%) Cisco Certification
9 9 (1.80%) MCSA
9 9 (1.80%) Microsoft Certified Professional
10 7 (1.40%) CCNP
10 7 (1.40%) ITIL Certification
10 7 (1.40%) MCSE
11 5 (1.00%) Computer Science Degree
11 5 (1.00%) HNC
12 3 (0.60%) A+ Certification
12 3 (0.60%) HND
13 2 (0.40%) DV Cleared
Quality Assurance & Compliance
1 84 (16.80%) SLA
2 27 (5.40%) Cyber Essentials
3 23 (4.60%) ISO/IEC 27001
4 12 (2.40%) QA
5 7 (1.40%) GDPR
6 4 (0.80%) Cyber Essentials PLUS
7 3 (0.60%) Data Quality
7 3 (0.60%) PCI DSS
8 1 (0.20%) ISO 22301
System Software
1 146 (29.20%) Active Directory
2 49 (9.80%) Hyper-V
3 10 (2.00%) Docker
3 10 (2.00%) VMware Infrastructure
4 5 (1.00%) Virtual Desktop
5 4 (0.80%) Virtual Machines
5 4 (0.80%) Virtual Servers
5 4 (0.80%) vSphere
6 3 (0.60%) Microsoft Virtual Server
7 2 (0.40%) XenApp
8 1 (0.20%) BitLocker
8 1 (0.20%) Oracle RAC
8 1 (0.20%) Terminal Services
Systems Management
1 92 (18.40%) Microsoft Intune
2 16 (3.20%) Active Directory Federation Services
3 8 (1.60%) Jamf Pro
3 8 (1.60%) SCCM
4 7 (1.40%) Kubernetes
5 6 (1.20%) Ansible
5 6 (1.20%) Terraform
6 4 (0.80%) Autotask
7 3 (0.60%) Nagios
7 3 (0.60%) Single Sign-On
8 2 (0.40%) Grafana
8 2 (0.40%) Prometheus
9 1 (0.20%) Oracle Enterprise Manager
9 1 (0.20%) Oracle RMAN
Vendors
1 225 (45.00%) Microsoft
2 76 (15.20%) Cisco
3 43 (8.60%) Google
4 31 (6.20%) VMware
5 13 (2.60%) CrowdStrike
5 13 (2.60%) Dell
6 11 (2.20%) Oracle
7 10 (2.00%) IBM
8 9 (1.80%) HP
8 9 (1.80%) Meraki
8 9 (1.80%) Ubiquiti
9 8 (1.60%) Sage
9 8 (1.60%) ServiceNow
9 8 (1.60%) Veeam
10 7 (1.40%) Draytek
10 7 (1.40%) IFS
10 7 (1.40%) Mitel
10 7 (1.40%) WatchGuard
11 6 (1.20%) Citrix
12 5 (1.00%) Siemens