Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 12 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Oct 2026
Same period 2025 Same period 2024
Rank 159 188 201
Rank change year-on-year +29 +13 -25
Permanent jobs requiring a Support Engineer 416 264 351
As % of all permanent jobs with remote/hybrid work options 1.67% 1.60% 1.63%
As % of the Job Titles category 1.78% 1.71% 1.69%
Number of salaries quoted 360 235 294
10th Percentile £27,750 £29,000 £28,500
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £36,000 £42,500 £37,500
Median % change year-on-year -15.29% +13.33% -
75th Percentile £43,750 £57,500 £47,500
90th Percentile £53,875 £58,000 £51,250
UK median annual salary £36,000 £37,500 £35,000
% change year-on-year -4.00% +7.14% -

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 23,411 15,403 20,750
% of permanent jobs with a recognized job title 93.93% 93.20% 96.61%
Number of salaries quoted 16,055 8,700 12,841
10th Percentile £35,000 £29,000 £35,000
25th Percentile £45,000 £39,750 £45,000
Median annual salary (50th Percentile) £60,000 £57,000 £60,000
Median % change year-on-year +5.26% -5.00% -4.00%
75th Percentile £80,000 £77,500 £80,000
90th Percentile £100,000 £97,500 £100,000
UK median annual salary £58,500 £53,500 £55,000
% change year-on-year +9.35% -2.73% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 12 October 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 12 October 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 251 (60.34%) Microsoft
2 227 (54.57%) Windows
3 226 (54.33%) Microsoft 365
4 167 (40.14%) Active Directory
5 164 (39.42%) Azure
6 157 (37.74%) Problem-Solving
7 150 (36.06%) Entra ID
8 112 (26.92%) Customer Service
9 110 (26.44%) SharePoint
10 109 (26.20%) Microsoft Intune
11 107 (25.72%) Windows Server
12 106 (25.48%) DNS
13 102 (24.52%) Microsoft Exchange
14 89 (21.39%) DHCP
15 88 (21.15%) Cybersecurity
16 80 (19.23%) Firewall
17 75 (18.03%) Infrastructure Engineering
18 66 (15.87%) Continuous Improvement
19 64 (15.38%) Hyper-V
20 63 (15.14%) VPN
21 60 (14.42%) TCP/IP
22 52 (12.50%) VMware
23 51 (12.26%) Degree
23 51 (12.26%) ITIL
24 48 (11.54%) Wi-Fi
25 45 (10.82%) Change Management
25 45 (10.82%) PowerShell
25 45 (10.82%) VMware Infrastructure
26 41 (9.86%) macOS
26 41 (9.86%) SQL

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 110 (26.44%) SharePoint
2 102 (24.52%) Microsoft Exchange
3 28 (6.73%) IIS
4 2 (0.48%) Confluence
5 1 (0.24%) JBoss
5 1 (0.24%) OpenStack
5 1 (0.24%) Red Hat Fuse
Applications
1 31 (7.45%) Microsoft Office
2 2 (0.48%) Microsoft Excel
Business Applications
1 4 (0.96%) NetSuite
1 4 (0.96%) Shopify
2 3 (0.72%) Remedy ITSM
3 1 (0.24%) Dynamics CRM
3 1 (0.24%) iTrent
3 1 (0.24%) Sage X3
Cloud Services
1 226 (54.33%) Microsoft 365
2 164 (39.42%) Azure
3 150 (36.06%) Entra ID
4 36 (8.65%) AWS
5 29 (6.97%) OneDrive
6 27 (6.49%) SaaS
7 22 (5.29%) Google Workspace
8 16 (3.85%) Mimecast
9 9 (2.16%) Power Platform
10 7 (1.68%) Serverless
11 6 (1.44%) Cloudflare
11 6 (1.44%) Power Automate
12 5 (1.20%) Cloud Computing
13 3 (0.72%) GitHub
13 3 (0.72%) GitHub Actions
14 2 (0.48%) Amazon EKS
15 1 (0.24%) Amazon ECS
15 1 (0.24%) Dynamics 365
15 1 (0.24%) PowerApps
15 1 (0.24%) Salesforce Service Cloud
Communications & Networking
1 106 (25.48%) DNS
2 89 (21.39%) DHCP
3 80 (19.23%) Firewall
4 63 (15.14%) VPN
5 60 (14.42%) TCP/IP
6 48 (11.54%) Wi-Fi
7 36 (8.65%) VoIP
8 29 (6.97%) VLAN
9 25 (6.01%) LAN
9 25 (6.01%) WAN
10 21 (5.05%) Wireless
11 9 (2.16%) Network Security
12 6 (1.44%) Unified Communications
13 5 (1.20%) Cisco IOS
13 5 (1.20%) IP Telephony
14 4 (0.96%) Remote Desktop
15 3 (0.72%) BGP
15 3 (0.72%) Cisco Firepower
15 3 (0.72%) Internet
15 3 (0.72%) OSPF
Database & Business Intelligence
1 28 (6.73%) SQL Server
2 4 (0.96%) Amazon RDS
2 4 (0.96%) Azure SQL Database
3 1 (0.24%) Crystal Reports
3 1 (0.24%) Electronic Patient Records
3 1 (0.24%) MySQL
3 1 (0.24%) PostgreSQL
3 1 (0.24%) Power BI
3 1 (0.24%) Relational Database
3 1 (0.24%) SQL Server Integration Services
Development Applications
1 25 (6.01%) JIRA
2 9 (2.16%) Git
3 4 (0.96%) Bitbucket
4 3 (0.72%) GitLab
5 1 (0.24%) Browser DevTools
5 1 (0.24%) Jenkins
5 1 (0.24%) JUnit
5 1 (0.24%) SQL Server Management Studio (SSMS)
5 1 (0.24%) Visual Studio
General
1 213 (51.20%) Social Skills
2 27 (6.49%) Analytical Skills
3 24 (5.77%) Documentation Skills
4 21 (5.05%) Legal
4 21 (5.05%) Public Sector
5 20 (4.81%) Finance
6 19 (4.57%) Telecoms
7 18 (4.33%) Advertising
7 18 (4.33%) Organisational Skills
8 12 (2.88%) Retail
9 11 (2.64%) Games
10 9 (2.16%) Manufacturing
11 7 (1.68%) Agriculture
12 6 (1.44%) Electronics
13 5 (1.20%) Inclusion and Diversity
14 4 (0.96%) Law
15 3 (0.72%) Back Office
15 3 (0.72%) Banking
15 3 (0.72%) Marketing
15 3 (0.72%) Presentation Skills
Libraries, Frameworks & Software Standards
1 12 (2.88%) Middleware
2 4 (0.96%) COM
2 4 (0.96%) DCOM
2 4 (0.96%) LDAP
2 4 (0.96%) Node.js
2 4 (0.96%) Web Services
3 3 (0.72%) EDI
3 3 (0.72%) React
4 1 (0.24%) AngularJS
4 1 (0.24%) Apache Camel
4 1 (0.24%) Elastic Stack
4 1 (0.24%) Jakarta EE
4 1 (0.24%) JSON
4 1 (0.24%) Mustache
4 1 (0.24%) REST
4 1 (0.24%) SOAP
4 1 (0.24%) Spring
4 1 (0.24%) Spring Boot
4 1 (0.24%) Terraform
Miscellaneous
1 81 (19.47%) Driving Licence
2 38 (9.13%) Onboarding
3 13 (3.13%) Video Conferencing
4 11 (2.64%) Self-Motivation
5 8 (1.92%) CCTV
5 8 (1.92%) Clustering
6 7 (1.68%) Cyber Security Posture
6 7 (1.68%) Security Posture
7 6 (1.44%) Fat Client
7 6 (1.44%) iPhone
7 6 (1.44%) Thin Client
8 5 (1.20%) Enterprise Software
8 5 (1.20%) IoT
9 4 (0.96%) Client/Server
9 4 (0.96%) CMDB
9 4 (0.96%) Data Centre
9 4 (0.96%) Housing Association
9 4 (0.96%) Mobile App
9 4 (0.96%) PKI
9 4 (0.96%) Smartcard
Operating Systems
1 227 (54.57%) Windows
2 107 (25.72%) Windows Server
3 41 (9.86%) macOS
4 27 (6.49%) Windows 10
5 23 (5.53%) Linux
6 11 (2.64%) Android
7 5 (1.20%) Apple iOS
7 5 (1.20%) Windows Server 2016
7 5 (1.20%) Windows Server 2019
8 4 (0.96%) Ubuntu
9 3 (0.72%) Debian
9 3 (0.72%) Robot Operating System
10 1 (0.24%) Windows Server 2012
Processes & Methodologies
1 157 (37.74%) Problem-Solving
2 112 (26.92%) Customer Service
3 88 (21.15%) Cybersecurity
4 75 (18.03%) Infrastructure Engineering
5 66 (15.87%) Continuous Improvement
6 51 (12.26%) ITIL
7 45 (10.82%) Change Management
8 38 (9.13%) Service Delivery
9 36 (8.65%) Mentoring
10 31 (7.45%) Business Continuity
10 31 (7.45%) Root Cause Analysis
11 30 (7.21%) Collaborative Culture
12 27 (6.49%) Disaster Recovery
13 26 (6.25%) Incident Management
13 26 (6.25%) Service Management
14 23 (5.53%) Identity Management
14 23 (5.53%) ITSM
15 21 (5.05%) Workflow
16 20 (4.81%) Remote Monitoring and Management
17 19 (4.57%) Customer Experience
Programming Languages
1 45 (10.82%) PowerShell
2 41 (9.86%) SQL
3 15 (3.61%) R
4 4 (0.96%) PL/SQL
4 4 (0.96%) Python
5 3 (0.72%) Bash
6 2 (0.48%) T-SQL
7 1 (0.24%) Java
Qualifications
1 51 (12.26%) Degree
2 29 (6.97%) Microsoft Certification
3 20 (4.81%) Security Cleared
4 14 (3.37%) CCNA
4 14 (3.37%) Cisco Certification
5 10 (2.40%) SC Cleared
6 8 (1.92%) Azure Certification
7 7 (1.68%) Computer Science Degree
7 7 (1.68%) MCSA
8 6 (1.44%) HNC
8 6 (1.44%) HND
9 5 (1.20%) CCNP
9 5 (1.20%) MCSE
9 5 (1.20%) Microsoft Certified Professional
10 3 (0.72%) CTC Cleared
11 2 (0.48%) A+ Certification
11 2 (0.48%) City & Guilds
12 1 (0.24%) AWS Certification
12 1 (0.24%) DBS Check
12 1 (0.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 33 (7.93%) Cyber Essentials
2 24 (5.77%) SLA
3 15 (3.61%) ISO/IEC 27001
4 6 (1.44%) GDPR
5 5 (1.20%) ISO 9001
6 4 (0.96%) QA
7 1 (0.24%) DICOM
7 1 (0.24%) Disclosure Scotland
7 1 (0.24%) HL7
7 1 (0.24%) PCI DSS
System Software
1 167 (40.14%) Active Directory
2 64 (15.38%) Hyper-V
3 45 (10.82%) VMware Infrastructure
4 13 (3.13%) Virtual Machines
5 5 (1.20%) Docker
6 2 (0.48%) Terminal Services
6 2 (0.48%) Virtual Desktop
7 1 (0.24%) vSphere
Systems Management
1 109 (26.20%) Microsoft Intune
2 13 (3.13%) Systems Management Server (SMS)
3 7 (1.68%) Failover Clustering
4 5 (1.20%) Jamf Pro
5 3 (0.72%) Autotask
5 3 (0.72%) Norton AntiVirus
6 2 (0.48%) Ansible
6 2 (0.48%) Kubernetes
6 2 (0.48%) SCCM
6 2 (0.48%) Single Sign-On
7 1 (0.24%) AirWatch
7 1 (0.24%) Grafana
7 1 (0.24%) Nessus
7 1 (0.24%) Prometheus
Vendors
1 251 (60.34%) Microsoft
2 52 (12.50%) VMware
3 26 (6.25%) Veeam
4 23 (5.53%) Apple
4 23 (5.53%) Cisco
4 23 (5.53%) Google
5 15 (3.61%) CrowdStrike
6 14 (3.37%) Ubiquiti
7 12 (2.88%) Meraki
8 10 (2.40%) Acronis
8 10 (2.40%) ServiceNow
9 9 (2.16%) WatchGuard
10 7 (1.68%) Citrix
10 7 (1.68%) Datto
11 6 (1.44%) ConnectWise
12 5 (1.20%) Dell
12 5 (1.20%) Draytek
12 5 (1.20%) HP
12 5 (1.20%) Mitel
12 5 (1.20%) Salesforce