Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 9 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Jan 2026
Same period 2025 Same period 2024
Rank 110 181 135
Rank change year-on-year +71 -46 +72
Permanent jobs requiring a Support Engineer 364 300 511
As % of all permanent jobs with remote/hybrid work options 2.41% 1.82% 2.41%
As % of the Job Titles category 2.58% 1.90% 2.51%
Number of salaries quoted 279 238 465
10th Percentile £27,500 £29,000 £25,000
25th Percentile £31,250 £31,250 £30,000
Median annual salary (50th Percentile) £40,000 £36,000 £37,500
Median % change year-on-year +11.11% -4.00% +7.14%
75th Percentile £46,750 £50,000 £61,250
90th Percentile £61,250 £60,750 £72,433
UK median annual salary £35,000 £36,000 £35,000
% change year-on-year -2.78% +2.86% +6.06%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,130 15,831 20,332
% of permanent jobs with a recognized job title 93.59% 96.12% 95.96%
Number of salaries quoted 9,175 9,564 16,611
10th Percentile £30,000 £35,000 £36,000
25th Percentile £41,781 £46,250 £45,000
Median annual salary (50th Percentile) £60,000 £61,206 £60,000
Median % change year-on-year -1.97% +2.01% -4.00%
75th Percentile £78,500 £80,000 £78,750
90th Percentile £96,325 £97,500 £96,539
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 9 January 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 9 January 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 164 (45.05%) Windows
2 133 (36.54%) Microsoft 365
3 128 (35.16%) Azure
4 115 (31.59%) Customer Service
4 115 (31.59%) Microsoft
5 105 (28.85%) Problem-Solving
6 90 (24.73%) Active Directory
7 80 (21.98%) Cybersecurity
7 80 (21.98%) Degree
8 77 (21.15%) ITIL
8 77 (21.15%) Windows Server
9 61 (16.76%) SQL
10 57 (15.66%) Windows 10
11 53 (14.56%) Mentoring
12 52 (14.29%) Continuous Improvement
13 51 (14.01%) Microsoft Intune
14 48 (13.19%) Entra ID
15 47 (12.91%) AWS
15 47 (12.91%) SLA
15 47 (12.91%) SQL Server
16 46 (12.64%) Microsoft Office
17 45 (12.36%) Security Cleared
18 44 (12.09%) Linux
19 43 (11.81%) VPN
20 40 (10.99%) Firewall
21 38 (10.44%) Customer Experience
21 38 (10.44%) DevOps
22 35 (9.62%) DNS
22 35 (9.62%) SC Cleared
23 34 (9.34%) SharePoint

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 34 (9.34%) SharePoint
2 32 (8.79%) Microsoft Exchange
3 6 (1.65%) IIS
3 6 (1.65%) Tomcat
3 6 (1.65%) WebSphere
3 6 (1.65%) WebSphere Application Server
4 4 (1.10%) Anypoint
4 4 (1.10%) Oracle Workflow
5 1 (0.27%) CMS
Applications
1 46 (12.64%) Microsoft Office
2 3 (0.82%) Microsoft Excel
2 3 (0.82%) Microsoft PowerPoint
Business Applications
1 9 (2.47%) Dynamics NAV
2 4 (1.10%) Markit EDM
2 4 (1.10%) NEC Housing
2 4 (1.10%) Shopify
3 2 (0.55%) NetSuite
4 1 (0.27%) Oracle EBS
Cloud Services
1 133 (36.54%) Microsoft 365
2 128 (35.16%) Azure
3 48 (13.19%) Entra ID
4 47 (12.91%) AWS
5 26 (7.14%) SaaS
6 16 (4.40%) Google Workspace
7 12 (3.30%) OneDrive
8 10 (2.75%) IaaS
9 9 (2.47%) GCP
10 8 (2.20%) AWS CloudFormation
11 7 (1.92%) Amazon S3
11 7 (1.92%) Azure Sentinel
11 7 (1.92%) Power Automate
12 6 (1.65%) Amazon EC2
12 6 (1.65%) Amazon ECR
12 6 (1.65%) Amazon EKS
12 6 (1.65%) AWS Lambda
12 6 (1.65%) Dynamics 365
12 6 (1.65%) Serverless
12 6 (1.65%) Virtual Private Cloud
Communications & Networking
1 43 (11.81%) VPN
2 40 (10.99%) Firewall
3 35 (9.62%) DNS
4 30 (8.24%) DHCP
5 27 (7.42%) Wi-Fi
6 25 (6.87%) TCP/IP
7 22 (6.04%) LAN
7 22 (6.04%) VLAN
8 19 (5.22%) WAN
9 15 (4.12%) VoIP
10 8 (2.20%) SSL
11 7 (1.92%) IP Telephony
12 6 (1.65%) Modbus
12 6 (1.65%) SAN
12 6 (1.65%) Wireless
13 5 (1.37%) DMZ
13 5 (1.37%) Internet
13 5 (1.37%) Remote Desktop
13 5 (1.37%) STUN
14 4 (1.10%) IPsec
Database & Business Intelligence
1 47 (12.91%) SQL Server
2 14 (3.85%) MySQL
3 11 (3.02%) PostgreSQL
4 9 (2.47%) Azure SQL Database
5 6 (1.65%) Amazon RDS
5 6 (1.65%) DB2
5 6 (1.65%) MariaDB
5 6 (1.65%) SQL Server Reporting Services
6 5 (1.37%) Relational Database
7 4 (1.10%) BusinessObjects
7 4 (1.10%) Data Warehouse
7 4 (1.10%) MS Access
7 4 (1.10%) SAP Data Services
8 3 (0.82%) Oracle Database
9 2 (0.55%) NoSQL
10 1 (0.27%) Elasticsearch
10 1 (0.27%) Power BI
Development Applications
1 4 (1.10%) Toad
2 2 (0.55%) GitLab
2 2 (0.55%) Jenkins
2 2 (0.55%) JIRA
3 1 (0.27%) Visual Studio
General
1 146 (40.11%) Social Skills
2 32 (8.79%) Finance
3 29 (7.97%) Back Office
4 21 (5.77%) Organisational Skills
5 17 (4.67%) Analytical Skills
6 12 (3.30%) Automotive
7 11 (3.02%) Documentation Skills
8 10 (2.75%) Inclusion and Diversity
9 9 (2.47%) Telecoms
10 7 (1.92%) Banking
10 7 (1.92%) Public Sector
11 6 (1.65%) Legal
11 6 (1.65%) Manufacturing
12 5 (1.37%) Law
13 4 (1.10%) Local Government
14 3 (0.82%) French Language
15 2 (0.55%) Marketing
16 1 (0.27%) Financial Institution
16 1 (0.27%) Front Office
16 1 (0.27%) German Language
Libraries, Frameworks & Software Standards
1 17 (4.67%) CSS
2 6 (1.65%) .NET
2 6 (1.65%) LAPP Stack
2 6 (1.65%) LDAP
2 6 (1.65%) WebSphere MQ
3 5 (1.37%) .NET Framework
3 5 (1.37%) Entity Framework
3 5 (1.37%) FreeSWITCH
3 5 (1.37%) JSON
3 5 (1.37%) RESTful
3 5 (1.37%) WinForms
4 4 (1.10%) REST
4 4 (1.10%) SOAP
4 4 (1.10%) Web Services
4 4 (1.10%) XML
5 3 (0.82%) Elastic Stack
5 3 (0.82%) LAMP
6 2 (0.55%) React
7 1 (0.27%) .NET Core
7 1 (0.27%) Node.js
Miscellaneous
1 47 (12.91%) Driving Licence
2 39 (10.71%) Self-Motivation
3 13 (3.57%) CCTV
3 13 (3.57%) Onboarding
4 7 (1.92%) Client/Server
4 7 (1.92%) Linux Command Line
4 7 (1.92%) Renewable Energy
5 5 (1.37%) Cyber Security Posture
6 4 (1.10%) Cloud Native
6 4 (1.10%) Data Centre
6 4 (1.10%) Hybrid Cloud
6 4 (1.10%) Low-Code
7 3 (0.82%) BYOD
7 3 (0.82%) Legacy Systems
7 3 (0.82%) Life Science
7 3 (0.82%) Solar Energy
8 2 (0.55%) iPhone
8 2 (0.55%) Mobile App
8 2 (0.55%) Public Cloud
8 2 (0.55%) Reinsurance
Operating Systems
1 164 (45.05%) Windows
2 77 (21.15%) Windows Server
3 57 (15.66%) Windows 10
4 44 (12.09%) Linux
5 21 (5.77%) Unix
6 15 (4.12%) Mac OS
7 13 (3.57%) Windows Server 2012
8 12 (3.30%) Windows Server 2016
9 11 (3.02%) Red Hat Enterprise Linux
10 10 (2.75%) Apple iOS
10 10 (2.75%) Debian
11 9 (2.47%) Windows Server 2019
12 5 (1.37%) Android
12 5 (1.37%) Solaris
13 4 (1.10%) Mac OS X
14 3 (0.82%) CentOS
14 3 (0.82%) Rocky
14 3 (0.82%) Ubuntu
14 3 (0.82%) VMS
Processes & Methodologies
1 115 (31.59%) Customer Service
2 105 (28.85%) Problem-Solving
3 80 (21.98%) Cybersecurity
4 77 (21.15%) ITIL
5 53 (14.56%) Mentoring
6 52 (14.29%) Continuous Improvement
7 38 (10.44%) Customer Experience
7 38 (10.44%) DevOps
8 32 (8.79%) Analytics
9 31 (8.52%) Root Cause Analysis
10 30 (8.24%) Infrastructure Engineering
10 30 (8.24%) Ticket Management
11 28 (7.69%) Customer Acquisition
11 28 (7.69%) Patch Management
11 28 (7.69%) Software Deployment
12 27 (7.42%) Coaching
13 24 (6.59%) People Management
13 24 (6.59%) Service Delivery
14 19 (5.22%) Agile
14 19 (5.22%) Change Management
Programming Languages
1 61 (16.76%) SQL
2 27 (7.42%) PowerShell
3 22 (6.04%) Python
4 12 (3.30%) C#
5 11 (3.02%) Shell Script
6 9 (2.47%) Bash
7 6 (1.65%) PHP
7 6 (1.65%) T-SQL
8 5 (1.37%) Java
8 5 (1.37%) Korn
9 4 (1.10%) Bicep
9 4 (1.10%) JavaScript
9 4 (1.10%) VB
10 1 (0.27%) Go
10 1 (0.27%) Google Apps Script
10 1 (0.27%) TypeScript
10 1 (0.27%) VB.NET
10 1 (0.27%) VBA
Qualifications
1 80 (21.98%) Degree
2 45 (12.36%) Security Cleared
3 35 (9.62%) SC Cleared
4 31 (8.52%) Microsoft Certification
5 28 (7.69%) CTC Cleared
6 15 (4.12%) MCP
7 14 (3.85%) MCSA
8 12 (3.30%) MCSE
9 11 (3.02%) CCNA
9 11 (3.02%) Cisco Certification
9 11 (3.02%) Computer Science Degree
9 11 (3.02%) DBS Check
10 9 (2.47%) ITIL Certification
11 7 (1.92%) CCNP
11 7 (1.92%) Network+ Certification
12 6 (1.65%) AWS Certification
12 6 (1.65%) Azure Certification
13 3 (0.82%) BPSS Clearance
13 3 (0.82%) HNC
14 2 (0.55%) HND
Quality Assurance & Compliance
1 47 (12.91%) SLA
2 17 (4.67%) Cyber Essentials
3 15 (4.12%) ISO/IEC 27001
4 9 (2.47%) GDPR
5 5 (1.37%) ISO 9001
6 4 (1.10%) QA
7 2 (0.55%) PCI DSS
System Software
1 90 (24.73%) Active Directory
2 31 (8.52%) Hyper-V
3 19 (5.22%) VMware Infrastructure
4 13 (3.57%) Docker
5 5 (1.37%) Kamailio
5 5 (1.37%) Virtual Machines
6 3 (0.82%) BitLocker
7 2 (0.55%) Virtual Servers
7 2 (0.55%) vSphere
7 2 (0.55%) XenApp
8 1 (0.27%) Microsoft Virtual Server
Systems Management
1 51 (14.01%) Microsoft Intune
2 14 (3.85%) Terraform
3 13 (3.57%) Ansible
3 13 (3.57%) Kubernetes
4 8 (2.20%) Active Directory Federation Services
5 5 (1.37%) Jamf Pro
6 4 (1.10%) Autotask
6 4 (1.10%) SCOM
7 3 (0.82%) Nagios
8 2 (0.55%) Grafana
8 2 (0.55%) Prometheus
9 1 (0.27%) Control-M
9 1 (0.27%) Docker Swarm
9 1 (0.27%) Single Sign-On
Vendors
1 115 (31.59%) Microsoft
2 33 (9.07%) VMware
3 29 (7.97%) Cisco
4 24 (6.59%) Google
5 14 (3.85%) IBM
6 12 (3.30%) Oracle
7 8 (2.20%) Salesforce
7 8 (2.20%) SAP
8 7 (1.92%) Dell
8 7 (1.92%) Draytek
8 7 (1.92%) Mitel
8 7 (1.92%) Red Hat
8 7 (1.92%) WatchGuard
9 6 (1.65%) Veeam
10 5 (1.37%) NetApp
10 5 (1.37%) Progress
10 5 (1.37%) Sage
10 5 (1.37%) Toshiba
10 5 (1.37%) Xamarin
10 5 (1.37%) Zoho