Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £38,000 per year, according to job vacancies posted during the 6 months leading to 3 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
3 Apr 2026		 Same period 2025 Same period 2024
Rank 84 148 156
Rank change year-on-year +64 +8 +42
Permanent jobs requiring a Support Engineer 507 293 653
As % of all permanent jobs with remote/hybrid work options 3.01% 2.28% 2.10%
As % of the Job Titles category 3.21% 2.43% 2.19%
Number of salaries quoted 377 253 598
10th Percentile £27,000 £27,750 £24,925
25th Percentile £31,000 £30,750 £29,000
Median annual salary (50th Percentile) £38,000 £35,000 £35,000
Median % change year-on-year +8.57% - -
75th Percentile £45,000 £51,250 £47,500
90th Percentile £58,750 £57,500 £66,994
UK median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -2.99%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,809 12,076 29,857
% of permanent jobs with a recognized job title 93.72% 94.11% 95.81%
Number of salaries quoted 11,321 8,912 24,562
10th Percentile £31,500 £32,500 £32,754
25th Percentile £45,000 £45,750 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £97,500 £102,500 £92,500
UK median annual salary £55,000 £60,000 £54,995
% change year-on-year -8.33% +9.10% -8.34%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 3 April 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 3 April 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 259 (51.08%) Microsoft 365
2 257 (50.69%) Windows
3 230 (45.36%) Microsoft
4 199 (39.25%) Azure
5 179 (35.31%) Customer Service
6 155 (30.57%) Problem-Solving
7 147 (28.99%) Active Directory
8 137 (27.02%) ITIL
9 130 (25.64%) Entra ID
10 113 (22.29%) Windows Server
11 109 (21.50%) Degree
12 105 (20.71%) Microsoft Office
13 104 (20.51%) Cybersecurity
14 103 (20.32%) Windows 10
15 95 (18.74%) Microsoft Intune
16 93 (18.34%) Continuous Improvement
17 84 (16.57%) SLA
18 83 (16.37%) Firewall
19 78 (15.38%) Security Cleared
20 76 (14.99%) Cisco
21 74 (14.60%) Customer Experience
21 74 (14.60%) SC Cleared
22 71 (14.00%) Microsoft Exchange
23 68 (13.41%) Analytics
23 68 (13.41%) Ticket Management
24 66 (13.02%) DNS
24 66 (13.02%) Software Deployment
25 62 (12.23%) SQL
26 61 (12.03%) Patch Management
27 60 (11.83%) CTC Cleared

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 71 (14.00%) Microsoft Exchange
2 53 (10.45%) SharePoint
3 9 (1.78%) Exchange Server 2007
3 9 (1.78%) Exchange Server 2010
3 9 (1.78%) Exchange Server 2013
4 4 (0.79%) Anypoint
5 3 (0.59%) IIS
6 2 (0.39%) Confluence
6 2 (0.39%) Tomcat
6 2 (0.39%) WebSphere
6 2 (0.39%) WebSphere Application Server
7 1 (0.20%) CMS
Applications
1 105 (20.71%) Microsoft Office
2 3 (0.59%) Microsoft Excel
2 3 (0.59%) Microsoft PowerPoint
3 1 (0.20%) EngageOne
Business Applications
1 9 (1.78%) Dynamics NAV
2 4 (0.79%) Markit EDM
2 4 (0.79%) Shopify
3 3 (0.59%) Oracle EBS
4 2 (0.39%) NetSuite
5 1 (0.20%) TIBCO iProcess
Cloud Services
1 259 (51.08%) Microsoft 365
2 199 (39.25%) Azure
3 130 (25.64%) Entra ID
4 60 (11.83%) SaaS
5 47 (9.27%) AWS
6 38 (7.50%) Google Workspace
7 18 (3.55%) Mimecast
8 14 (2.76%) OneDrive
9 10 (1.97%) Power Automate
10 8 (1.58%) Azure Sentinel
11 7 (1.38%) IaaS
12 6 (1.18%) GCP
12 6 (1.18%) Serverless
13 5 (0.99%) Amazon S3
13 5 (0.99%) Intacct
13 5 (0.99%) Power Platform
14 4 (0.79%) Amazon CloudWatch
14 4 (0.79%) AWS CloudFormation
14 4 (0.79%) Boomi
14 4 (0.79%) Virtual Private Cloud
Communications & Networking
1 83 (16.37%) Firewall
2 66 (13.02%) DNS
3 58 (11.44%) DHCP
4 54 (10.65%) VPN
4 54 (10.65%) Wi-Fi
5 42 (8.28%) TCP/IP
6 34 (6.71%) LAN
6 34 (6.71%) VoIP
7 30 (5.92%) VLAN
8 29 (5.72%) WAN
9 8 (1.58%) Wireless
10 7 (1.38%) IP Telephony
11 5 (0.99%) DMZ
11 5 (0.99%) Reverse Proxy
11 5 (0.99%) STUN
12 4 (0.79%) IPsec
12 4 (0.79%) Remote Desktop
12 4 (0.79%) SSL
12 4 (0.79%) Unified Communications
13 3 (0.59%) DKIM
Database & Business Intelligence
1 42 (8.28%) SQL Server
2 10 (1.97%) MySQL
3 9 (1.78%) Azure SQL Database
4 5 (0.99%) Power BI
5 4 (0.79%) Data Warehouse
5 4 (0.79%) PostgreSQL
5 4 (0.79%) Relational Database
6 3 (0.59%) Amazon RDS
6 3 (0.59%) Oracle Database
6 3 (0.59%) SQL Server Reporting Services
7 2 (0.39%) DB2
7 2 (0.39%) NoSQL
Development Applications
1 24 (4.73%) JIRA
2 7 (1.38%) SQL Server Management Studio (SSMS)
3 2 (0.39%) Browser DevTools
3 2 (0.39%) GitLab
3 2 (0.39%) Jenkins
3 2 (0.39%) Postman
4 1 (0.20%) Git
4 1 (0.20%) Visual Studio
General
1 224 (44.18%) Social Skills
2 60 (11.83%) Back Office
3 42 (8.28%) Finance
4 36 (7.10%) Organisational Skills
5 28 (5.52%) Legal
6 17 (3.35%) Analytical Skills
7 14 (2.76%) Manufacturing
8 13 (2.56%) Telecoms
9 12 (2.37%) Documentation Skills
9 12 (2.37%) Law
10 7 (1.38%) Inclusion and Diversity
10 7 (1.38%) Retail
11 5 (0.99%) Electronics
12 4 (0.79%) Advertising
12 4 (0.79%) Financial Institution
12 4 (0.79%) Marketing
13 3 (0.59%) French Language
14 2 (0.39%) Banking
14 2 (0.39%) Public Sector
15 1 (0.20%) German Language
Libraries, Frameworks & Software Standards
1 25 (4.93%) CSS
2 13 (2.56%) .NET
3 10 (1.97%) JSON
4 9 (1.78%) HTML
5 5 (0.99%) FreeSWITCH
5 5 (0.99%) RESTful
6 4 (0.79%) REST
6 4 (0.79%) SOAP
6 4 (0.79%) Web Services
6 4 (0.79%) XML
7 3 (0.59%) .NET Core
7 3 (0.59%) AngularJS
7 3 (0.59%) HTML5
7 3 (0.59%) jQuery
7 3 (0.59%) LAMP
8 2 (0.39%) .NET Framework
8 2 (0.39%) Elastic Stack
8 2 (0.39%) Entity Framework
8 2 (0.39%) LAPP Stack
8 2 (0.39%) WinForms
Miscellaneous
1 56 (11.05%) Driving Licence
2 47 (9.27%) Self-Motivation
3 16 (3.16%) Onboarding
4 13 (2.56%) CCTV
5 11 (2.17%) Client/Server
6 9 (1.78%) Renewable Energy
7 6 (1.18%) Low-Code
7 6 (1.18%) Solar Energy
8 5 (0.99%) Legacy Systems
8 5 (0.99%) Reinsurance
9 4 (0.79%) Cloud Native
9 4 (0.79%) Data Centre
9 4 (0.79%) Management Information System
9 4 (0.79%) Social Media
10 3 (0.59%) CMDB
10 3 (0.59%) Greenfield Project
10 3 (0.59%) Life Science
10 3 (0.59%) Mobile App
11 2 (0.39%) Enterprise Software
11 2 (0.39%) iPhone
Operating Systems
1 257 (50.69%) Windows
2 113 (22.29%) Windows Server
3 103 (20.32%) Windows 10
4 40 (7.89%) Linux
5 31 (6.11%) Mac OS
6 29 (5.72%) Windows Server 2012
7 26 (5.13%) Windows Server 2016
8 16 (3.16%) Windows Server 2019
9 10 (1.97%) Unix
9 10 (1.97%) Windows Server 2008
10 8 (1.58%) Ubuntu
11 7 (1.38%) Apple iOS
12 6 (1.18%) CentOS
13 5 (0.99%) Debian
14 4 (0.79%) Android
15 3 (0.59%) Rocky
15 3 (0.59%) SUSE
16 2 (0.39%) Mac OS X
16 2 (0.39%) Red Hat Enterprise Linux
16 2 (0.39%) VMS
Processes & Methodologies
1 179 (35.31%) Customer Service
2 155 (30.57%) Problem-Solving
3 137 (27.02%) ITIL
4 104 (20.51%) Cybersecurity
5 93 (18.34%) Continuous Improvement
6 74 (14.60%) Customer Experience
7 68 (13.41%) Analytics
7 68 (13.41%) Ticket Management
8 66 (13.02%) Software Deployment
9 61 (12.03%) Patch Management
10 60 (11.83%) Customer Acquisition
11 53 (10.45%) Infrastructure Engineering
12 48 (9.47%) Root Cause Analysis
13 42 (8.28%) Mentoring
14 40 (7.89%) Change Management
15 32 (6.31%) Incident Management
16 30 (5.92%) Coaching
16 30 (5.92%) DevOps
17 28 (5.52%) Service Delivery
18 24 (4.73%) People Management
Programming Languages
1 62 (12.23%) SQL
2 37 (7.30%) PowerShell
3 24 (4.73%) Python
4 16 (3.16%) JavaScript
5 15 (2.96%) R
6 14 (2.76%) C#
7 13 (2.56%) Bash
8 8 (1.58%) Shell Script
9 6 (1.18%) Java
10 3 (0.59%) Google Apps Script
11 2 (0.39%) Kusto Query Language
11 2 (0.39%) PHP
11 2 (0.39%) T-SQL
12 1 (0.20%) Bicep
12 1 (0.20%) Korn
12 1 (0.20%) VB.NET
Qualifications
1 109 (21.50%) Degree
2 78 (15.38%) Security Cleared
3 74 (14.60%) SC Cleared
4 60 (11.83%) CTC Cleared
5 23 (4.54%) Microsoft Certification
6 20 (3.94%) DBS Check
7 12 (2.37%) Azure Certification
7 12 (2.37%) Network+ Certification
8 11 (2.17%) CCNA
8 11 (2.17%) Cisco Certification
9 9 (1.78%) MCSA
9 9 (1.78%) Microsoft Certified Professional
10 7 (1.38%) CCNP
10 7 (1.38%) ITIL Certification
10 7 (1.38%) MCSE
11 5 (0.99%) HNC
12 4 (0.79%) Computer Science Degree
13 3 (0.59%) A+ Certification
14 2 (0.39%) AWS Certification
14 2 (0.39%) DV Cleared
Quality Assurance & Compliance
1 84 (16.57%) SLA
2 27 (5.33%) Cyber Essentials
3 25 (4.93%) ISO/IEC 27001
4 12 (2.37%) QA
5 7 (1.38%) GDPR
6 4 (0.79%) Cyber Essentials PLUS
7 3 (0.59%) Data Quality
7 3 (0.59%) PCI DSS
8 1 (0.20%) ISO 22301
System Software
1 147 (28.99%) Active Directory
2 50 (9.86%) Hyper-V
3 11 (2.17%) VMware Infrastructure
4 10 (1.97%) Docker
5 5 (0.99%) Virtual Desktop
6 4 (0.79%) Virtual Machines
6 4 (0.79%) Virtual Servers
6 4 (0.79%) vSphere
7 3 (0.59%) Microsoft Virtual Server
8 2 (0.39%) BitLocker
8 2 (0.39%) Terminal Services
8 2 (0.39%) XenApp
9 1 (0.20%) Oracle RAC
Systems Management
1 95 (18.74%) Microsoft Intune
2 16 (3.16%) Active Directory Federation Services
3 9 (1.78%) SCCM
4 8 (1.58%) Jamf Pro
5 7 (1.38%) Kubernetes
6 6 (1.18%) Ansible
6 6 (1.18%) Terraform
7 4 (0.79%) Autotask
8 3 (0.59%) Nagios
8 3 (0.59%) Single Sign-On
9 2 (0.39%) Grafana
9 2 (0.39%) Prometheus
10 1 (0.20%) Oracle Enterprise Manager
10 1 (0.20%) Oracle RMAN
Vendors
1 230 (45.36%) Microsoft
2 76 (14.99%) Cisco
3 42 (8.28%) Google
4 33 (6.51%) VMware
5 15 (2.96%) CrowdStrike
6 13 (2.56%) Dell
7 11 (2.17%) Oracle
8 10 (1.97%) IBM
9 9 (1.78%) HP
9 9 (1.78%) Meraki
9 9 (1.78%) ServiceNow
9 9 (1.78%) Ubiquiti
10 8 (1.58%) Veeam
11 7 (1.38%) Draytek
11 7 (1.38%) IFS
11 7 (1.38%) Mitel
11 7 (1.38%) Sage
11 7 (1.38%) WatchGuard
12 6 (1.18%) Citrix
12 6 (1.18%) Freshdesk
68 hybrid/remote Support Engineer jobs