Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 18 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Dec 2025
Same period 2024 Same period 2023
Rank 119 182 140
Rank change year-on-year +63 -42 +84
Permanent jobs requiring a Support Engineer 353 320 491
As % of all permanent jobs with remote/hybrid work options 2.32% 1.83% 2.48%
As % of the Job Titles category 2.48% 1.90% 2.59%
Number of salaries quoted 273 254 453
10th Percentile £28,000 £29,000 £25,000
25th Percentile £31,250 £31,250 £30,000
Median annual salary (50th Percentile) £40,000 £36,250 £37,500
Median % change year-on-year +10.34% -3.33% +7.14%
75th Percentile £47,500 £50,000 £61,000
90th Percentile £62,500 £52,500 £72,433
UK median annual salary £36,000 £36,000 £35,000
% change year-on-year - +2.86% +6.06%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,256 16,805 18,972
% of permanent jobs with a recognized job title 93.51% 96.24% 95.68%
Number of salaries quoted 9,246 10,446 15,419
10th Percentile £30,000 £35,000 £36,250
25th Percentile £41,000 £46,250 £46,250
Median annual salary (50th Percentile) £57,500 £60,000 £60,000
Median % change year-on-year -4.17% - -4.00%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £97,500 £97,500 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 18 December 2025.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 18 December 2025, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 163 (46.18%) Windows
2 127 (35.98%) Microsoft 365
3 121 (34.28%) Azure
4 112 (31.73%) Microsoft
5 110 (31.16%) Customer Service
6 97 (27.48%) Problem-Solving
7 86 (24.36%) Active Directory
8 81 (22.95%) Degree
9 78 (22.10%) Cybersecurity
10 77 (21.81%) ITIL
11 71 (20.11%) Windows Server
12 60 (17.00%) SQL
13 53 (15.01%) Windows 10
14 52 (14.73%) Mentoring
15 51 (14.45%) Continuous Improvement
16 50 (14.16%) Microsoft Intune
17 48 (13.60%) Linux
18 47 (13.31%) SLA
19 46 (13.03%) AWS
19 46 (13.03%) Entra ID
19 46 (13.03%) SQL Server
20 45 (12.75%) Security Cleared
21 42 (11.90%) Microsoft Office
22 41 (11.61%) VPN
23 39 (11.05%) Firewall
24 38 (10.76%) Customer Experience
25 36 (10.20%) DevOps
26 34 (9.63%) SC Cleared
26 34 (9.63%) SharePoint
26 34 (9.63%) VMware

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 34 (9.63%) SharePoint
2 29 (8.22%) Microsoft Exchange
3 6 (1.70%) IIS
3 6 (1.70%) Tomcat
3 6 (1.70%) WebSphere
3 6 (1.70%) WebSphere Application Server
4 4 (1.13%) Anypoint
4 4 (1.13%) Oracle Workflow
5 1 (0.28%) CMS
Applications
1 42 (11.90%) Microsoft Office
2 2 (0.57%) Microsoft Excel
2 2 (0.57%) Microsoft PowerPoint
Business Applications
1 9 (2.55%) Dynamics NAV
2 4 (1.13%) NEC Housing
2 4 (1.13%) Shopify
3 3 (0.85%) Markit EDM
4 2 (0.57%) NetSuite
Cloud Services
1 127 (35.98%) Microsoft 365
2 121 (34.28%) Azure
3 46 (13.03%) AWS
3 46 (13.03%) Entra ID
4 26 (7.37%) SaaS
5 12 (3.40%) Google Workspace
5 12 (3.40%) OneDrive
6 10 (2.83%) IaaS
7 9 (2.55%) GCP
8 8 (2.27%) AWS CloudFormation
9 7 (1.98%) Amazon S3
9 7 (1.98%) Power Automate
10 6 (1.70%) Amazon EC2
10 6 (1.70%) Amazon ECR
10 6 (1.70%) Amazon EKS
10 6 (1.70%) AWS Lambda
10 6 (1.70%) Dynamics 365
10 6 (1.70%) Route 53
10 6 (1.70%) Serverless
10 6 (1.70%) Virtual Private Cloud
Communications & Networking
1 41 (11.61%) VPN
2 39 (11.05%) Firewall
3 32 (9.07%) DNS
4 26 (7.37%) DHCP
5 23 (6.52%) TCP/IP
5 23 (6.52%) Wi-Fi
6 20 (5.67%) VLAN
7 19 (5.38%) LAN
8 17 (4.82%) WAN
9 13 (3.68%) VoIP
10 8 (2.27%) SSL
11 7 (1.98%) Internet
11 7 (1.98%) IP Telephony
12 6 (1.70%) Modbus
12 6 (1.70%) SAN
13 5 (1.42%) DMZ
13 5 (1.42%) Remote Desktop
13 5 (1.42%) STUN
13 5 (1.42%) Wireless
14 4 (1.13%) IPsec
Database & Business Intelligence
1 46 (13.03%) SQL Server
2 14 (3.97%) MySQL
3 11 (3.12%) PostgreSQL
4 9 (2.55%) Azure SQL Database
5 6 (1.70%) Amazon RDS
5 6 (1.70%) DB2
5 6 (1.70%) MariaDB
5 6 (1.70%) SQL Server Reporting Services
6 5 (1.42%) Relational Database
7 4 (1.13%) BusinessObjects
7 4 (1.13%) MS Access
7 4 (1.13%) SAP Data Services
8 3 (0.85%) Data Warehouse
8 3 (0.85%) Oracle Database
9 2 (0.57%) NoSQL
10 1 (0.28%) Elasticsearch
10 1 (0.28%) Power BI
Development Applications
1 4 (1.13%) Toad
2 2 (0.57%) GitLab
2 2 (0.57%) Jenkins
3 1 (0.28%) JIRA
3 1 (0.28%) Visual Studio
General
1 146 (41.36%) Social Skills
2 34 (9.63%) Finance
3 31 (8.78%) Back Office
4 19 (5.38%) Organisational Skills
5 16 (4.53%) Analytical Skills
6 12 (3.40%) Automotive
7 10 (2.83%) Documentation Skills
7 10 (2.83%) Inclusion and Diversity
8 9 (2.55%) Telecoms
9 7 (1.98%) Banking
9 7 (1.98%) Legal
10 6 (1.70%) Law
10 6 (1.70%) Public Sector
11 4 (1.13%) Local Government
11 4 (1.13%) Manufacturing
12 3 (0.85%) Front Office
13 2 (0.57%) French Language
13 2 (0.57%) Games
13 2 (0.57%) Marketing
14 1 (0.28%) German Language
Libraries, Frameworks & Software Standards
1 15 (4.25%) CSS
2 6 (1.70%) .NET
2 6 (1.70%) LAPP Stack
2 6 (1.70%) LDAP
2 6 (1.70%) WebSphere MQ
3 5 (1.42%) .NET Framework
3 5 (1.42%) Entity Framework
3 5 (1.42%) FreeSWITCH
3 5 (1.42%) JSON
3 5 (1.42%) RESTful
3 5 (1.42%) WinForms
4 4 (1.13%) REST
4 4 (1.13%) SOAP
4 4 (1.13%) Web Services
4 4 (1.13%) XML
5 3 (0.85%) Elastic Stack
5 3 (0.85%) LAMP
6 2 (0.57%) React
7 1 (0.28%) .NET Core
7 1 (0.28%) Node.js
Miscellaneous
1 45 (12.75%) Driving Licence
2 40 (11.33%) Self-Motivation
3 12 (3.40%) Onboarding
4 11 (3.12%) CCTV
5 7 (1.98%) Client/Server
5 7 (1.98%) Linux Command Line
5 7 (1.98%) Renewable Energy
6 5 (1.42%) Cyber Security Posture
7 4 (1.13%) Data Centre
7 4 (1.13%) Hybrid Cloud
7 4 (1.13%) Low-Code
8 3 (0.85%) BYOD
8 3 (0.85%) Cloud Native
8 3 (0.85%) Equities
8 3 (0.85%) Foreign Exchange (FX)
8 3 (0.85%) Legacy Systems
8 3 (0.85%) Life Science
8 3 (0.85%) Solar Energy
9 2 (0.57%) iPhone
9 2 (0.57%) Video Conferencing
Operating Systems
1 163 (46.18%) Windows
2 71 (20.11%) Windows Server
3 53 (15.01%) Windows 10
4 48 (13.60%) Linux
5 21 (5.95%) Unix
6 12 (3.40%) Mac OS
7 11 (3.12%) Red Hat Enterprise Linux
8 10 (2.83%) Apple iOS
8 10 (2.83%) Debian
8 10 (2.83%) Windows Server 2012
9 9 (2.55%) Windows Server 2016
10 6 (1.70%) Windows Server 2019
11 5 (1.42%) Android
11 5 (1.42%) Mac OS X
11 5 (1.42%) Solaris
12 3 (0.85%) CentOS
12 3 (0.85%) Rocky
12 3 (0.85%) Ubuntu
12 3 (0.85%) VMS
Processes & Methodologies
1 110 (31.16%) Customer Service
2 97 (27.48%) Problem-Solving
3 78 (22.10%) Cybersecurity
4 77 (21.81%) ITIL
5 52 (14.73%) Mentoring
6 51 (14.45%) Continuous Improvement
7 38 (10.76%) Customer Experience
8 36 (10.20%) DevOps
9 32 (9.07%) Analytics
10 30 (8.50%) Root Cause Analysis
10 30 (8.50%) Ticket Management
11 29 (8.22%) Infrastructure Engineering
12 28 (7.93%) Customer Acquisition
12 28 (7.93%) Patch Management
12 28 (7.93%) Software Deployment
13 26 (7.37%) Coaching
14 24 (6.80%) People Management
15 21 (5.95%) Service Delivery
16 19 (5.38%) Change Management
17 18 (5.10%) Agile
Programming Languages
1 60 (17.00%) SQL
2 26 (7.37%) PowerShell
3 21 (5.95%) Python
4 14 (3.97%) C#
5 11 (3.12%) Shell Script
6 9 (2.55%) Bash
7 7 (1.98%) Java
8 6 (1.70%) PHP
8 6 (1.70%) T-SQL
9 5 (1.42%) Korn
10 4 (1.13%) Bicep
10 4 (1.13%) JavaScript
10 4 (1.13%) VB
11 3 (0.85%) VBA
12 1 (0.28%) Go
12 1 (0.28%) TypeScript
12 1 (0.28%) VB.NET
Qualifications
1 81 (22.95%) Degree
2 45 (12.75%) Security Cleared
3 34 (9.63%) SC Cleared
4 32 (9.07%) Microsoft Certification
5 28 (7.93%) CTC Cleared
6 16 (4.53%) MCP
7 15 (4.25%) MCSA
8 13 (3.68%) Computer Science Degree
8 13 (3.68%) MCSE
9 11 (3.12%) CCNA
9 11 (3.12%) Cisco Certification
10 9 (2.55%) DBS Check
10 9 (2.55%) ITIL Certification
11 7 (1.98%) CCNP
12 6 (1.70%) AWS Certification
12 6 (1.70%) Azure Certification
13 5 (1.42%) Network+ Certification
14 3 (0.85%) A+ Certification
14 3 (0.85%) BPSS Clearance
14 3 (0.85%) HNC
Quality Assurance & Compliance
1 47 (13.31%) SLA
2 15 (4.25%) Cyber Essentials
3 14 (3.97%) ISO/IEC 27001
4 9 (2.55%) GDPR
5 5 (1.42%) ISO 9001
6 2 (0.57%) PCI DSS
6 2 (0.57%) QA
System Software
1 86 (24.36%) Active Directory
2 29 (8.22%) Hyper-V
3 20 (5.67%) VMware Infrastructure
4 13 (3.68%) Docker
5 5 (1.42%) Kamailio
5 5 (1.42%) Virtual Machines
6 3 (0.85%) BitLocker
7 2 (0.57%) vSphere
7 2 (0.57%) XenApp
8 1 (0.28%) Virtual Servers
Systems Management
1 50 (14.16%) Microsoft Intune
2 14 (3.97%) Terraform
3 13 (3.68%) Ansible
3 13 (3.68%) Kubernetes
4 5 (1.42%) Active Directory Federation Services
4 5 (1.42%) Jamf Pro
5 4 (1.13%) Autotask
5 4 (1.13%) SCOM
6 3 (0.85%) Control-M
6 3 (0.85%) Grafana
6 3 (0.85%) Nagios
6 3 (0.85%) Prometheus
7 1 (0.28%) Docker Swarm
7 1 (0.28%) SCCM
Vendors
1 112 (31.73%) Microsoft
2 34 (9.63%) VMware
3 31 (8.78%) Cisco
4 20 (5.67%) Google
5 13 (3.68%) IBM
6 11 (3.12%) Oracle
7 8 (2.27%) SAP
8 7 (1.98%) Dell
8 7 (1.98%) Draytek
8 7 (1.98%) Mitel
8 7 (1.98%) Red Hat
8 7 (1.98%) Salesforce
8 7 (1.98%) Veeam
8 7 (1.98%) WatchGuard
9 5 (1.42%) NetApp
9 5 (1.42%) Progress
9 5 (1.42%) Sage
9 5 (1.42%) Toshiba
9 5 (1.42%) Xamarin
9 5 (1.42%) Zoho