Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 30 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Jul 2026
Same period 2025 Same period 2024
Rank 137 179 205
Rank change year-on-year +42 +26 -9
Permanent jobs requiring a Support Engineer 458 295 430
As % of all permanent jobs with remote/hybrid work options 2.08% 1.79% 1.61%
As % of the Job Titles category 2.21% 1.95% 1.68%
Number of salaries quoted 402 251 390
10th Percentile £27,050 £28,000 £26,500
25th Percentile £30,000 £31,250 £31,000
Median annual salary (50th Percentile) £36,000 £40,500 £37,500
Median % change year-on-year -11.11% +8.00% +4.17%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £57,500 £58,000 £51,250
UK median annual salary £35,000 £37,500 £34,000
% change year-on-year -6.67% +10.29% -

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 20,727 15,159 25,656
% of permanent jobs with a recognized job title 94.09% 92.10% 96.21%
Number of salaries quoted 15,003 9,397 19,178
10th Percentile £35,000 £29,750 £34,750
25th Percentile £45,000 £40,584 £42,500
Median annual salary (50th Percentile) £60,000 £57,500 £57,500
Median % change year-on-year +4.35% - -8.00%
75th Percentile £80,000 £77,500 £75,772
90th Percentile £100,000 £100,000 £95,000
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 30 July 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 30 July 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 266 (58.08%) Microsoft
2 232 (50.66%) Microsoft 365
3 226 (49.34%) Windows
4 191 (41.70%) Azure
5 188 (41.05%) Active Directory
6 172 (37.55%) Problem-Solving
7 152 (33.19%) Entra ID
8 123 (26.86%) Customer Service
9 113 (24.67%) Windows Server
10 112 (24.45%) Microsoft Intune
11 101 (22.05%) Microsoft Exchange
12 98 (21.40%) Firewall
13 93 (20.31%) SharePoint
14 89 (19.43%) DNS
15 80 (17.47%) ITIL
16 77 (16.81%) DHCP
17 71 (15.50%) Cybersecurity
18 63 (13.76%) Infrastructure Engineering
19 62 (13.54%) SQL
20 61 (13.32%) Continuous Improvement
20 61 (13.32%) TCP/IP
21 59 (12.88%) VPN
22 58 (12.66%) Hyper-V
23 56 (12.23%) Degree
24 55 (12.01%) Change Management
24 55 (12.01%) Wi-Fi
25 52 (11.35%) SaaS
26 50 (10.92%) PowerShell
27 48 (10.48%) VoIP
28 46 (10.04%) VMware

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 101 (22.05%) Microsoft Exchange
2 93 (20.31%) SharePoint
3 25 (5.46%) IIS
4 6 (1.31%) Confluence
4 6 (1.31%) Exchange Server 2007
4 6 (1.31%) Exchange Server 2010
4 6 (1.31%) Exchange Server 2013
5 1 (0.22%) JBoss
5 1 (0.22%) OpenStack
5 1 (0.22%) Red Hat Fuse
Applications
1 43 (9.39%) Microsoft Office
Business Applications
1 3 (0.66%) Remedy ITSM
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) iTrent
2 1 (0.22%) Sage X3
Cloud Services
1 232 (50.66%) Microsoft 365
2 191 (41.70%) Azure
3 152 (33.19%) Entra ID
4 52 (11.35%) SaaS
5 39 (8.52%) AWS
6 25 (5.46%) Google Workspace
7 20 (4.37%) Mimecast
7 20 (4.37%) OneDrive
8 13 (2.84%) Power Platform
9 8 (1.75%) Power Automate
10 6 (1.31%) Cloudflare
10 6 (1.31%) IaaS
11 4 (0.87%) Cloud Computing
12 3 (0.66%) Intacct
12 3 (0.66%) Microsoft Copilot
12 3 (0.66%) Serverless
13 2 (0.44%) Amazon EKS
13 2 (0.44%) Azure Sentinel
13 2 (0.44%) Azure Storage
13 2 (0.44%) Dynamics 365
Communications & Networking
1 98 (21.40%) Firewall
2 89 (19.43%) DNS
3 77 (16.81%) DHCP
4 61 (13.32%) TCP/IP
5 59 (12.88%) VPN
6 55 (12.01%) Wi-Fi
7 48 (10.48%) VoIP
8 30 (6.55%) LAN
9 29 (6.33%) WAN
10 22 (4.80%) VLAN
11 18 (3.93%) Wireless
12 10 (2.18%) Network Security
12 10 (2.18%) Unified Communications
13 5 (1.09%) Cisco IOS
14 4 (0.87%) DMZ
14 4 (0.87%) Remote Desktop
14 4 (0.87%) Reverse Proxy
14 4 (0.87%) STUN
15 3 (0.66%) Internet
15 3 (0.66%) NAS
Database & Business Intelligence
1 30 (6.55%) SQL Server
2 11 (2.40%) Azure SQL Database
3 10 (2.18%) MySQL
4 5 (1.09%) Amazon RDS
4 5 (1.09%) Power BI
5 2 (0.44%) PostgreSQL
6 1 (0.22%) Crystal Reports
6 1 (0.22%) Electronic Patient Records
6 1 (0.22%) Relational Database
6 1 (0.22%) SQL Server Integration Services
Development Applications
1 29 (6.33%) JIRA
2 6 (1.31%) SQL Server Management Studio (SSMS)
3 4 (0.87%) Browser DevTools
4 2 (0.44%) Git
4 2 (0.44%) Postman
5 1 (0.22%) Jenkins
5 1 (0.22%) JUnit
5 1 (0.22%) Visual Studio
General
1 212 (46.29%) Social Skills
2 28 (6.11%) Analytical Skills
2 28 (6.11%) Finance
3 27 (5.90%) Organisational Skills
4 26 (5.68%) Documentation Skills
5 24 (5.24%) Legal
6 20 (4.37%) Telecoms
7 19 (4.15%) Manufacturing
8 18 (3.93%) Advertising
9 16 (3.49%) Retail
10 15 (3.28%) Public Sector
11 12 (2.62%) Electronics
12 10 (2.18%) Law
13 8 (1.75%) Inclusion and Diversity
14 7 (1.53%) Agriculture
14 7 (1.53%) Games
15 4 (0.87%) Financial Institution
16 3 (0.66%) Back Office
16 3 (0.66%) Banking
17 2 (0.44%) Marketing
Libraries, Frameworks & Software Standards
1 12 (2.62%) Middleware
2 9 (1.97%) .NET
3 8 (1.75%) CSS
3 8 (1.75%) HTML
4 5 (1.09%) JSON
5 4 (0.87%) AngularJS
5 4 (0.87%) COM
5 4 (0.87%) DCOM
5 4 (0.87%) FreeSWITCH
5 4 (0.87%) LDAP
5 4 (0.87%) Web Services
6 3 (0.66%) EDI
6 3 (0.66%) HTML5
6 3 (0.66%) jQuery
7 1 (0.22%) Jakarta EE
7 1 (0.22%) Mustache
7 1 (0.22%) Node.js
7 1 (0.22%) REST
7 1 (0.22%) SOAP
7 1 (0.22%) Spring
Miscellaneous
1 63 (13.76%) Driving Licence
2 29 (6.33%) Onboarding
3 26 (5.68%) Self-Motivation
4 11 (2.40%) Client/Server
4 11 (2.40%) Video Conferencing
5 8 (1.75%) Clustering
6 6 (1.31%) Legacy Systems
6 6 (1.31%) PKI
6 6 (1.31%) Security Posture
7 5 (1.09%) Cyber Security Posture
7 5 (1.09%) IoT
7 5 (1.09%) iPhone
7 5 (1.09%) Mobile App
7 5 (1.09%) Raspberry Pi
8 4 (0.87%) Acoustics
8 4 (0.87%) Data Centre
8 4 (0.87%) Housing Association
8 4 (0.87%) Smartcard
8 4 (0.87%) Social Media
9 3 (0.66%) Greenfield Project
Operating Systems
1 226 (49.34%) Windows
2 113 (24.67%) Windows Server
3 42 (9.17%) Mac OS
4 40 (8.73%) Windows 10
5 34 (7.42%) Linux
6 17 (3.71%) Windows Server 2016
7 13 (2.84%) Android
8 12 (2.62%) Windows Server 2012
9 10 (2.18%) Windows Server 2019
10 8 (1.75%) Ubuntu
11 7 (1.53%) Windows Server 2008
12 4 (0.87%) Apple iOS
12 4 (0.87%) Debian
13 3 (0.66%) CentOS
13 3 (0.66%) SUSE
14 2 (0.44%) Mac OS X
15 1 (0.22%) Unix
15 1 (0.22%) VMS
15 1 (0.22%) Windows 7
Processes & Methodologies
1 172 (37.55%) Problem-Solving
2 123 (26.86%) Customer Service
3 80 (17.47%) ITIL
4 71 (15.50%) Cybersecurity
5 63 (13.76%) Infrastructure Engineering
6 61 (13.32%) Continuous Improvement
7 55 (12.01%) Change Management
8 31 (6.77%) Incident Management
9 30 (6.55%) Service Delivery
10 28 (6.11%) Collaborative Culture
10 28 (6.11%) Identity Management
11 26 (5.68%) Workflow
12 25 (5.46%) Business Continuity
12 25 (5.46%) Service Management
13 24 (5.24%) Mentoring
13 24 (5.24%) Remote Monitoring and Management
14 23 (5.02%) ITSM
15 22 (4.80%) Disaster Recovery
15 22 (4.80%) High Availability
15 22 (4.80%) Root Cause Analysis
Programming Languages
1 62 (13.54%) SQL
2 50 (10.92%) PowerShell
3 19 (4.15%) R
4 12 (2.62%) Python
5 11 (2.40%) JavaScript
6 8 (1.75%) Bash
7 6 (1.31%) C#
8 2 (0.44%) Java
8 2 (0.44%) PHP
8 2 (0.44%) T-SQL
9 1 (0.22%) Bicep
9 1 (0.22%) Google Apps Script
9 1 (0.22%) Korn
9 1 (0.22%) Kusto Query Language
9 1 (0.22%) Shell Script
Qualifications
1 56 (12.23%) Degree
2 29 (6.33%) Microsoft Certification
3 21 (4.59%) Security Cleared
4 16 (3.49%) SC Cleared
5 15 (3.28%) Azure Certification
5 15 (3.28%) DBS Check
6 10 (2.18%) CCNA
6 10 (2.18%) Cisco Certification
7 5 (1.09%) HNC
7 5 (1.09%) HND
7 5 (1.09%) ITIL Certification
8 3 (0.66%) A+ Certification
8 3 (0.66%) CTC Cleared
8 3 (0.66%) Network+ Certification
9 2 (0.44%) DV Cleared
9 2 (0.44%) MCSA
10 1 (0.22%) ACSP
10 1 (0.22%) AWS Certification
10 1 (0.22%) CompTIA Security+
10 1 (0.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 37 (8.08%) SLA
2 30 (6.55%) Cyber Essentials
3 20 (4.37%) ISO/IEC 27001
4 7 (1.53%) GDPR
5 5 (1.09%) ISO 9001
6 4 (0.87%) Cyber Essentials PLUS
7 3 (0.66%) Data Quality
7 3 (0.66%) PCI DSS
7 3 (0.66%) QA
8 2 (0.44%) Accessibility
9 1 (0.22%) DICOM
9 1 (0.22%) Disclosure Scotland
9 1 (0.22%) HL7
9 1 (0.22%) ISO 22301
System Software
1 188 (41.05%) Active Directory
2 58 (12.66%) Hyper-V
3 37 (8.08%) VMware Infrastructure
4 13 (2.84%) Virtual Machines
5 5 (1.09%) Terminal Services
5 5 (1.09%) vSphere
6 4 (0.87%) Virtual Desktop
7 3 (0.66%) BitLocker
7 3 (0.66%) Docker
8 1 (0.22%) Oracle RAC
Systems Management
1 112 (24.45%) Microsoft Intune
2 10 (2.18%) SCCM
3 9 (1.97%) Jamf Pro
4 7 (1.53%) Failover Clustering
4 7 (1.53%) Systems Management Server (SMS)
5 6 (1.31%) Active Directory Federation Services
6 3 (0.66%) Autotask
6 3 (0.66%) Norton AntiVirus
6 3 (0.66%) Single Sign-On
6 3 (0.66%) Terraform
7 2 (0.44%) Ansible
7 2 (0.44%) Kubernetes
8 1 (0.22%) Grafana
8 1 (0.22%) Oracle Enterprise Manager
8 1 (0.22%) Oracle RMAN
8 1 (0.22%) Prometheus
Vendors
1 266 (58.08%) Microsoft
2 46 (10.04%) VMware
3 35 (7.64%) Cisco
4 24 (5.24%) Google
5 22 (4.80%) Meraki
6 20 (4.37%) Ubiquiti
6 20 (4.37%) Veeam
7 19 (4.15%) CrowdStrike
8 15 (3.28%) ServiceNow
9 10 (2.18%) Apple
10 8 (1.75%) HP
11 7 (1.53%) Dell
12 6 (1.31%) ConnectWise
12 6 (1.31%) Salesforce
13 5 (1.09%) Freshdesk
13 5 (1.09%) Sophos
13 5 (1.09%) Synology
14 4 (0.87%) Sage
14 4 (0.87%) SonicWALL
15 3 (0.66%) Barracuda Networks