Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 17 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Aug 2026
Same period 2025 Same period 2024
Rank 154 177 199
Rank change year-on-year +23 +22 -8
Permanent jobs requiring a Support Engineer 426 295 394
As % of all permanent jobs with remote/hybrid work options 1.87% 1.78% 1.60%
As % of the Job Titles category 1.98% 1.93% 1.66%
Number of salaries quoted 368 253 359
10th Percentile £27,000 £28,750 £27,000
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £36,000 £41,355 £37,500
Median % change year-on-year -12.95% +10.28% +5.63%
75th Percentile £43,750 £52,500 £47,500
90th Percentile £57,500 £58,000 £51,250
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +2.94%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 21,464 15,318 23,715
% of permanent jobs with a recognized job title 94.07% 92.23% 96.32%
Number of salaries quoted 15,349 9,339 17,219
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £43,227
Median annual salary (50th Percentile) £60,000 £57,500 £57,965
Median % change year-on-year +4.35% -0.80% -7.26%
75th Percentile £80,000 £76,840 £77,500
90th Percentile £100,000 £98,000 £96,000
UK median annual salary £56,350 £55,000 £55,000
% change year-on-year +2.45% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 17 August 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 17 August 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 251 (58.92%) Microsoft
2 210 (49.30%) Microsoft 365
3 204 (47.89%) Windows
4 172 (40.38%) Active Directory
5 168 (39.44%) Azure
6 153 (35.92%) Problem-Solving
7 140 (32.86%) Entra ID
8 112 (26.29%) Customer Service
9 101 (23.71%) Windows Server
10 98 (23.00%) Microsoft Intune
11 96 (22.54%) Microsoft Exchange
11 96 (22.54%) SharePoint
12 84 (19.72%) DNS
12 84 (19.72%) Firewall
13 73 (17.14%) DHCP
14 70 (16.43%) Cybersecurity
15 67 (15.73%) ITIL
16 59 (13.85%) Continuous Improvement
17 58 (13.62%) Infrastructure Engineering
18 56 (13.15%) Degree
18 56 (13.15%) SQL
18 56 (13.15%) TCP/IP
19 55 (12.91%) VPN
20 53 (12.44%) Hyper-V
21 52 (12.21%) Wi-Fi
22 50 (11.74%) Change Management
23 46 (10.80%) PowerShell
23 46 (10.80%) VMware
24 43 (10.09%) SaaS
25 42 (9.86%) VoIP

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 96 (22.54%) Microsoft Exchange
1 96 (22.54%) SharePoint
2 27 (6.34%) IIS
3 6 (1.41%) Confluence
4 4 (0.94%) Exchange Server 2007
4 4 (0.94%) Exchange Server 2010
4 4 (0.94%) Exchange Server 2013
5 1 (0.23%) JBoss
5 1 (0.23%) OpenStack
5 1 (0.23%) Red Hat Fuse
Applications
1 37 (8.69%) Microsoft Office
Business Applications
1 3 (0.70%) Remedy ITSM
2 1 (0.23%) Dynamics CRM
2 1 (0.23%) iTrent
2 1 (0.23%) Sage X3
Cloud Services
1 210 (49.30%) Microsoft 365
2 168 (39.44%) Azure
3 140 (32.86%) Entra ID
4 43 (10.09%) SaaS
5 35 (8.22%) AWS
6 23 (5.40%) OneDrive
7 20 (4.69%) Mimecast
8 17 (3.99%) Google Workspace
9 12 (2.82%) Power Platform
10 8 (1.88%) Power Automate
11 6 (1.41%) Cloudflare
12 4 (0.94%) Cloud Computing
13 3 (0.70%) IaaS
14 2 (0.47%) Amazon EKS
14 2 (0.47%) Microsoft Copilot
15 1 (0.23%) Amazon ECS
15 1 (0.23%) Dynamics 365
15 1 (0.23%) GitHub
15 1 (0.23%) Salesforce Service Cloud
15 1 (0.23%) Serverless
Communications & Networking
1 84 (19.72%) DNS
1 84 (19.72%) Firewall
2 73 (17.14%) DHCP
3 56 (13.15%) TCP/IP
4 55 (12.91%) VPN
5 52 (12.21%) Wi-Fi
6 42 (9.86%) VoIP
7 27 (6.34%) LAN
8 26 (6.10%) WAN
9 20 (4.69%) Wireless
10 18 (4.23%) VLAN
11 9 (2.11%) Network Security
12 8 (1.88%) Unified Communications
13 5 (1.17%) Cisco IOS
14 4 (0.94%) Remote Desktop
15 3 (0.70%) BGP
15 3 (0.70%) Cisco Firepower
15 3 (0.70%) Internet
15 3 (0.70%) NAS
15 3 (0.70%) OSPF
Database & Business Intelligence
1 26 (6.10%) SQL Server
2 11 (2.58%) Azure SQL Database
3 9 (2.11%) MySQL
4 5 (1.17%) Amazon RDS
5 4 (0.94%) Power BI
6 1 (0.23%) Crystal Reports
6 1 (0.23%) Electronic Patient Records
6 1 (0.23%) PostgreSQL
6 1 (0.23%) Relational Database
6 1 (0.23%) SQL Server Integration Services
Development Applications
1 28 (6.57%) JIRA
2 4 (0.94%) Browser DevTools
3 3 (0.70%) Git
4 2 (0.47%) Postman
4 2 (0.47%) SQL Server Management Studio (SSMS)
5 1 (0.23%) GitLab
5 1 (0.23%) Jenkins
5 1 (0.23%) JUnit
5 1 (0.23%) Visual Studio
General
1 186 (43.66%) Social Skills
2 27 (6.34%) Analytical Skills
3 24 (5.63%) Legal
4 23 (5.40%) Documentation Skills
4 23 (5.40%) Finance
5 21 (4.93%) Telecoms
6 20 (4.69%) Organisational Skills
7 18 (4.23%) Advertising
8 17 (3.99%) Manufacturing
9 16 (3.76%) Retail
10 15 (3.52%) Public Sector
11 12 (2.82%) Electronics
12 9 (2.11%) Games
12 9 (2.11%) Law
13 7 (1.64%) Agriculture
14 5 (1.17%) Inclusion and Diversity
15 4 (0.94%) Financial Institution
16 3 (0.70%) Back Office
16 3 (0.70%) Banking
17 2 (0.47%) Marketing
Libraries, Frameworks & Software Standards
1 12 (2.82%) Middleware
2 4 (0.94%) .NET
2 4 (0.94%) COM
2 4 (0.94%) CSS
2 4 (0.94%) DCOM
2 4 (0.94%) HTML
2 4 (0.94%) JSON
2 4 (0.94%) LDAP
2 4 (0.94%) Web Services
3 3 (0.70%) EDI
4 2 (0.47%) Node.js
5 1 (0.23%) AngularJS
5 1 (0.23%) Apache Camel
5 1 (0.23%) Elastic Stack
5 1 (0.23%) Mustache
5 1 (0.23%) Oracle GoldenGate
5 1 (0.23%) React
5 1 (0.23%) REST
5 1 (0.23%) SOAP
5 1 (0.23%) Spring Boot
Miscellaneous
1 58 (13.62%) Driving Licence
2 29 (6.81%) Onboarding
3 20 (4.69%) Self-Motivation
4 11 (2.58%) Client/Server
4 11 (2.58%) Video Conferencing
5 8 (1.88%) Clustering
6 6 (1.41%) PKI
6 6 (1.41%) Security Posture
7 5 (1.17%) Cyber Security Posture
7 5 (1.17%) IoT
7 5 (1.17%) iPhone
7 5 (1.17%) Raspberry Pi
8 4 (0.94%) Acoustics
8 4 (0.94%) Data Centre
8 4 (0.94%) Fat Client
8 4 (0.94%) Housing Association
8 4 (0.94%) Mobile App
8 4 (0.94%) Smartcard
8 4 (0.94%) Thin Client
9 3 (0.70%) Legacy Systems
Operating Systems
1 204 (47.89%) Windows
2 101 (23.71%) Windows Server
3 38 (8.92%) Mac OS
4 35 (8.22%) Windows 10
5 28 (6.57%) Linux
6 13 (3.05%) Windows Server 2016
7 12 (2.82%) Android
8 9 (2.11%) Windows Server 2019
9 8 (1.88%) Ubuntu
9 8 (1.88%) Windows Server 2012
10 4 (0.94%) Windows Server 2008
11 3 (0.70%) Apple iOS
12 2 (0.47%) CentOS
12 2 (0.47%) Debian
12 2 (0.47%) SUSE
13 1 (0.23%) Mac OS X
13 1 (0.23%) Robot Operating System
13 1 (0.23%) Unix
Processes & Methodologies
1 153 (35.92%) Problem-Solving
2 112 (26.29%) Customer Service
3 70 (16.43%) Cybersecurity
4 67 (15.73%) ITIL
5 59 (13.85%) Continuous Improvement
6 58 (13.62%) Infrastructure Engineering
7 50 (11.74%) Change Management
8 30 (7.04%) Incident Management
9 29 (6.81%) Collaborative Culture
10 28 (6.57%) Identity Management
11 26 (6.10%) Service Delivery
12 25 (5.87%) Workflow
13 24 (5.63%) Mentoring
14 23 (5.40%) Service Management
15 22 (5.16%) Business Continuity
15 22 (5.16%) Disaster Recovery
15 22 (5.16%) Remote Monitoring and Management
16 19 (4.46%) Technical Leadership
17 18 (4.23%) ITSM
17 18 (4.23%) Project Delivery
Programming Languages
1 56 (13.15%) SQL
2 46 (10.80%) PowerShell
3 19 (4.46%) R
4 8 (1.88%) Python
5 6 (1.41%) JavaScript
6 5 (1.17%) Bash
7 4 (0.94%) C#
8 2 (0.47%) PHP
8 2 (0.47%) T-SQL
9 1 (0.23%) Bicep
9 1 (0.23%) Google Apps Script
9 1 (0.23%) Java
9 1 (0.23%) Korn
9 1 (0.23%) Shell Script
Qualifications
1 56 (13.15%) Degree
2 27 (6.34%) Microsoft Certification
3 17 (3.99%) Security Cleared
4 13 (3.05%) SC Cleared
5 10 (2.35%) Azure Certification
5 10 (2.35%) CCNA
5 10 (2.35%) Cisco Certification
6 9 (2.11%) DBS Check
7 6 (1.41%) HNC
7 6 (1.41%) HND
8 4 (0.94%) Computer Science Degree
8 4 (0.94%) ITIL Certification
9 3 (0.70%) CTC Cleared
10 2 (0.47%) A+ Certification
10 2 (0.47%) City & Guilds
10 2 (0.47%) DV Cleared
10 2 (0.47%) MCSA
11 1 (0.23%) AWS Certification
11 1 (0.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 32 (7.51%) SLA
2 25 (5.87%) Cyber Essentials
3 19 (4.46%) ISO/IEC 27001
4 5 (1.17%) ISO 9001
5 4 (0.94%) Cyber Essentials PLUS
5 4 (0.94%) GDPR
6 2 (0.47%) Accessibility
6 2 (0.47%) QA
7 1 (0.23%) DICOM
7 1 (0.23%) Disclosure Scotland
7 1 (0.23%) HL7
System Software
1 172 (40.38%) Active Directory
2 53 (12.44%) Hyper-V
3 39 (9.15%) VMware Infrastructure
4 13 (3.05%) Virtual Machines
5 5 (1.17%) Terminal Services
5 5 (1.17%) vSphere
6 3 (0.70%) BitLocker
6 3 (0.70%) Docker
6 3 (0.70%) Virtual Desktop
7 1 (0.23%) Oracle RAC
Systems Management
1 98 (23.00%) Microsoft Intune
2 7 (1.64%) Failover Clustering
2 7 (1.64%) SCCM
2 7 (1.64%) Systems Management Server (SMS)
3 4 (0.94%) Active Directory Federation Services
3 4 (0.94%) Jamf Pro
4 3 (0.70%) Autotask
4 3 (0.70%) Norton AntiVirus
4 3 (0.70%) Single Sign-On
5 2 (0.47%) Ansible
5 2 (0.47%) Kubernetes
5 2 (0.47%) Terraform
6 1 (0.23%) Grafana
6 1 (0.23%) Oracle Enterprise Manager
6 1 (0.23%) Oracle RMAN
6 1 (0.23%) Prometheus
Vendors
1 251 (58.92%) Microsoft
2 46 (10.80%) VMware
3 29 (6.81%) Cisco
4 20 (4.69%) Veeam
5 19 (4.46%) CrowdStrike
6 18 (4.23%) Ubiquiti
7 17 (3.99%) Google
7 17 (3.99%) Meraki
8 14 (3.29%) ServiceNow
9 12 (2.82%) Apple
10 8 (1.88%) HP
11 6 (1.41%) ConnectWise
11 6 (1.41%) Salesforce
12 5 (1.17%) Dell
12 5 (1.17%) Freshdesk
12 5 (1.17%) Sophos
12 5 (1.17%) Synology
13 4 (0.94%) Acronis
13 4 (0.94%) Datto
13 4 (0.94%) SonicWALL