Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £35,500 per year, according to job vacancies posted during the 6 months leading to 17 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Sep 2026
Same period 2025 Same period 2024
Rank 151 197 207
Rank change year-on-year +46 +10 -22
Permanent jobs requiring a Support Engineer 425 264 367
As % of all permanent jobs with remote/hybrid work options 1.75% 1.63% 1.57%
As % of the Job Titles category 1.87% 1.75% 1.63%
Number of salaries quoted 364 230 313
10th Percentile £27,150 £29,250 £28,500
25th Percentile £30,000 £32,563 £31,250
Median annual salary (50th Percentile) £35,500 £42,500 £38,500
Median % change year-on-year -16.47% +10.39% +6.94%
75th Percentile £43,750 £57,500 £48,500
90th Percentile £56,250 £58,000 £51,250
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +1.45%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 22,785 15,056 22,468
% of permanent jobs with a recognized job title 93.76% 92.68% 96.27%
Number of salaries quoted 16,020 8,997 14,462
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £44,541
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 17 September 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 17 September 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 256 (60.24%) Microsoft
2 222 (52.24%) Microsoft 365
3 220 (51.76%) Windows
4 174 (40.94%) Active Directory
5 168 (39.53%) Azure
6 155 (36.47%) Problem-Solving
7 153 (36.00%) Entra ID
8 121 (28.47%) Customer Service
9 111 (26.12%) SharePoint
10 109 (25.65%) Windows Server
11 107 (25.18%) Microsoft Intune
12 104 (24.47%) Microsoft Exchange
13 97 (22.82%) DNS
14 93 (21.88%) Firewall
15 85 (20.00%) DHCP
16 83 (19.53%) Cybersecurity
17 69 (16.24%) Continuous Improvement
17 69 (16.24%) Infrastructure Engineering
18 63 (14.82%) ITIL
19 61 (14.35%) TCP/IP
20 59 (13.88%) Degree
20 59 (13.88%) Hyper-V
20 59 (13.88%) VPN
21 54 (12.71%) SQL
22 53 (12.47%) Change Management
23 52 (12.24%) VMware
24 49 (11.53%) PowerShell
25 48 (11.29%) Wi-Fi
26 44 (10.35%) VMware Infrastructure
27 38 (8.94%) SaaS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (26.12%) SharePoint
2 104 (24.47%) Microsoft Exchange
3 28 (6.59%) IIS
4 6 (1.41%) Confluence
5 3 (0.71%) Exchange Server 2007
5 3 (0.71%) Exchange Server 2010
5 3 (0.71%) Exchange Server 2013
6 1 (0.24%) JBoss
6 1 (0.24%) OpenStack
6 1 (0.24%) Red Hat Fuse
Applications
1 33 (7.76%) Microsoft Office
2 1 (0.24%) Microsoft Excel
Business Applications
1 3 (0.71%) NetSuite
1 3 (0.71%) Remedy ITSM
1 3 (0.71%) Shopify
2 1 (0.24%) Dynamics CRM
2 1 (0.24%) iTrent
2 1 (0.24%) Sage X3
Cloud Services
1 222 (52.24%) Microsoft 365
2 168 (39.53%) Azure
3 153 (36.00%) Entra ID
4 38 (8.94%) SaaS
5 35 (8.24%) AWS
6 28 (6.59%) OneDrive
7 19 (4.47%) Google Workspace
7 19 (4.47%) Mimecast
8 12 (2.82%) Power Platform
9 9 (2.12%) Power Automate
10 7 (1.65%) Serverless
11 6 (1.41%) Cloudflare
12 4 (0.94%) Cloud Computing
13 3 (0.71%) GitHub
13 3 (0.71%) GitHub Actions
14 2 (0.47%) Amazon EKS
15 1 (0.24%) Amazon ECS
15 1 (0.24%) Dynamics 365
15 1 (0.24%) PowerApps
15 1 (0.24%) Salesforce Service Cloud
Communications & Networking
1 97 (22.82%) DNS
2 93 (21.88%) Firewall
3 85 (20.00%) DHCP
4 61 (14.35%) TCP/IP
5 59 (13.88%) VPN
6 48 (11.29%) Wi-Fi
7 38 (8.94%) VoIP
8 26 (6.12%) VLAN
9 24 (5.65%) LAN
9 24 (5.65%) WAN
10 20 (4.71%) Wireless
11 9 (2.12%) Network Security
12 6 (1.41%) Unified Communications
13 5 (1.18%) Cisco IOS
14 4 (0.94%) IP Telephony
14 4 (0.94%) Remote Desktop
15 3 (0.71%) Cisco Firepower
15 3 (0.71%) IPsec
15 3 (0.71%) NAS
15 3 (0.71%) OSPF
Database & Business Intelligence
1 26 (6.12%) SQL Server
2 10 (2.35%) Azure SQL Database
3 5 (1.18%) MySQL
4 4 (0.94%) Amazon RDS
4 4 (0.94%) Power BI
5 1 (0.24%) Crystal Reports
5 1 (0.24%) Electronic Patient Records
5 1 (0.24%) PostgreSQL
5 1 (0.24%) Relational Database
5 1 (0.24%) SQL Server Integration Services
Development Applications
1 28 (6.59%) JIRA
2 9 (2.12%) Git
3 4 (0.94%) Bitbucket
3 4 (0.94%) Browser DevTools
4 3 (0.71%) GitLab
5 1 (0.24%) Jenkins
5 1 (0.24%) JUnit
5 1 (0.24%) SQL Server Management Studio (SSMS)
5 1 (0.24%) Visual Studio
General
1 203 (47.76%) Social Skills
2 27 (6.35%) Analytical Skills
3 24 (5.65%) Documentation Skills
3 24 (5.65%) Legal
4 21 (4.94%) Telecoms
5 20 (4.71%) Advertising
6 19 (4.47%) Organisational Skills
7 18 (4.24%) Finance
8 17 (4.00%) Public Sector
9 13 (3.06%) Manufacturing
10 11 (2.59%) Games
10 11 (2.59%) Retail
11 10 (2.35%) Electronics
12 7 (1.65%) Agriculture
12 7 (1.65%) Inclusion and Diversity
13 5 (1.18%) Law
14 3 (0.71%) Back Office
14 3 (0.71%) Banking
14 3 (0.71%) Presentation Skills
15 2 (0.47%) Police
Libraries, Frameworks & Software Standards
1 12 (2.82%) Middleware
2 4 (0.94%) COM
2 4 (0.94%) DCOM
2 4 (0.94%) JSON
2 4 (0.94%) LDAP
2 4 (0.94%) Node.js
2 4 (0.94%) Web Services
3 3 (0.71%) EDI
3 3 (0.71%) React
4 2 (0.47%) Terraform
5 1 (0.24%) AngularJS
5 1 (0.24%) Apache Camel
5 1 (0.24%) Elastic Stack
5 1 (0.24%) Jakarta EE
5 1 (0.24%) Mustache
5 1 (0.24%) Pulumi
5 1 (0.24%) REST
5 1 (0.24%) SOAP
5 1 (0.24%) Spring
5 1 (0.24%) Spring Boot
Miscellaneous
1 72 (16.94%) Driving Licence
2 32 (7.53%) Onboarding
3 16 (3.76%) Self-Motivation
4 13 (3.06%) Video Conferencing
5 10 (2.35%) Client/Server
6 8 (1.88%) Clustering
7 6 (1.41%) Fat Client
7 6 (1.41%) iPhone
7 6 (1.41%) PKI
7 6 (1.41%) Thin Client
8 5 (1.18%) Enterprise Software
8 5 (1.18%) IoT
8 5 (1.18%) Raspberry Pi
9 4 (0.94%) Acoustics
9 4 (0.94%) CCTV
9 4 (0.94%) Cyber Security Posture
9 4 (0.94%) Data Centre
9 4 (0.94%) Housing Association
9 4 (0.94%) Mobile App
9 4 (0.94%) Security Posture
Operating Systems
1 220 (51.76%) Windows
2 109 (25.65%) Windows Server
3 34 (8.00%) Mac OS
4 32 (7.53%) Windows 10
5 30 (7.06%) Linux
6 11 (2.59%) Android
7 8 (1.88%) Ubuntu
7 8 (1.88%) Windows Server 2016
8 5 (1.18%) Windows Server 2019
9 4 (0.94%) Windows Server 2012
10 3 (0.71%) Debian
10 3 (0.71%) Robot Operating System
10 3 (0.71%) Windows Server 2008
11 2 (0.47%) Apple iOS
Processes & Methodologies
1 155 (36.47%) Problem-Solving
2 121 (28.47%) Customer Service
3 83 (19.53%) Cybersecurity
4 69 (16.24%) Continuous Improvement
4 69 (16.24%) Infrastructure Engineering
5 63 (14.82%) ITIL
6 53 (12.47%) Change Management
7 36 (8.47%) Service Delivery
8 33 (7.76%) Collaborative Culture
8 33 (7.76%) Mentoring
9 30 (7.06%) Incident Management
10 29 (6.82%) Business Continuity
11 26 (6.12%) Identity Management
12 25 (5.88%) Service Management
13 24 (5.65%) Disaster Recovery
13 24 (5.65%) Workflow
14 23 (5.41%) Root Cause Analysis
15 22 (5.18%) Remote Monitoring and Management
16 21 (4.94%) ITSM
17 18 (4.24%) Technical Leadership
Programming Languages
1 54 (12.71%) SQL
2 49 (11.53%) PowerShell
3 18 (4.24%) R
4 6 (1.41%) Python
5 4 (0.94%) Bash
5 4 (0.94%) PL/SQL
6 2 (0.47%) T-SQL
7 1 (0.24%) Bicep
7 1 (0.24%) Java
Qualifications
1 59 (13.88%) Degree
2 31 (7.29%) Microsoft Certification
3 17 (4.00%) Security Cleared
4 13 (3.06%) CCNA
4 13 (3.06%) Cisco Certification
5 11 (2.59%) SC Cleared
6 10 (2.35%) HNC
6 10 (2.35%) HND
7 8 (1.88%) Azure Certification
7 8 (1.88%) DBS Check
8 7 (1.65%) Computer Science Degree
9 6 (1.41%) MCSA
10 4 (0.94%) CCNP
10 4 (0.94%) MCSE
10 4 (0.94%) Microsoft Certified Professional
11 3 (0.71%) CTC Cleared
12 2 (0.47%) A+ Certification
12 2 (0.47%) City & Guilds
13 1 (0.24%) AWS Certification
13 1 (0.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 32 (7.53%) Cyber Essentials
2 28 (6.59%) SLA
3 18 (4.24%) ISO/IEC 27001
4 7 (1.65%) GDPR
5 5 (1.18%) ISO 9001
6 4 (0.94%) QA
7 2 (0.47%) Accessibility
8 1 (0.24%) DICOM
8 1 (0.24%) Disclosure Scotland
8 1 (0.24%) HL7
System Software
1 174 (40.94%) Active Directory
2 59 (13.88%) Hyper-V
3 44 (10.35%) VMware Infrastructure
4 15 (3.53%) Virtual Machines
5 5 (1.18%) Docker
5 5 (1.18%) Terminal Services
5 5 (1.18%) vSphere
6 3 (0.71%) BitLocker
7 2 (0.47%) Virtual Desktop
Systems Management
1 107 (25.18%) Microsoft Intune
2 9 (2.12%) Systems Management Server (SMS)
3 7 (1.65%) Failover Clustering
4 4 (0.94%) SCCM
5 3 (0.71%) Autotask
5 3 (0.71%) Jamf Pro
5 3 (0.71%) Norton AntiVirus
6 2 (0.47%) Ansible
6 2 (0.47%) Kubernetes
6 2 (0.47%) Single Sign-On
7 1 (0.24%) Grafana
7 1 (0.24%) Prometheus
Vendors
1 256 (60.24%) Microsoft
2 52 (12.24%) VMware
3 28 (6.59%) Veeam
4 26 (6.12%) Cisco
5 20 (4.71%) Google
6 19 (4.47%) Apple
7 18 (4.24%) CrowdStrike
8 16 (3.76%) Meraki
9 14 (3.29%) Ubiquiti
10 13 (3.06%) ServiceNow
11 10 (2.35%) HP
12 8 (1.88%) Acronis
13 7 (1.65%) Datto
13 7 (1.65%) Synology
14 6 (1.41%) Dell
14 6 (1.41%) WatchGuard
15 5 (1.18%) Freshdesk
15 5 (1.18%) Salesforce
15 5 (1.18%) Sophos
16 4 (0.94%) ConnectWise