Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 5 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Sep 2026
Same period 2025 Same period 2024
Rank 151 182 207
Rank change year-on-year +31 +25 -20
Permanent jobs requiring a Support Engineer 424 274 373
As % of all permanent jobs with remote/hybrid work options 1.80% 1.70% 1.59%
As % of the Job Titles category 1.92% 1.84% 1.65%
Number of salaries quoted 366 236 328
10th Percentile £27,000 £29,250 £28,000
25th Percentile £30,000 £33,250 £31,250
Median annual salary (50th Percentile) £36,000 £42,500 £40,000
Median % change year-on-year -15.29% +6.25% +14.29%
75th Percentile £43,750 £53,750 £48,500
90th Percentile £56,250 £58,000 £51,475
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +2.94%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 22,107 14,927 22,584
% of permanent jobs with a recognized job title 94.05% 92.55% 96.25%
Number of salaries quoted 15,711 9,017 15,266
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £58,500
Median % change year-on-year +4.35% -1.71% -6.40%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £99,250 £97,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 5 September 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 5 September 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 255 (60.14%) Microsoft
2 219 (51.65%) Microsoft 365
3 214 (50.47%) Windows
4 173 (40.80%) Active Directory
5 168 (39.62%) Azure
6 150 (35.38%) Problem-Solving
7 146 (34.43%) Entra ID
8 120 (28.30%) Customer Service
9 108 (25.47%) Windows Server
10 107 (25.24%) SharePoint
11 102 (24.06%) Microsoft Intune
12 101 (23.82%) Microsoft Exchange
13 90 (21.23%) DNS
14 89 (20.99%) Firewall
15 78 (18.40%) DHCP
16 77 (18.16%) Cybersecurity
17 67 (15.80%) Infrastructure Engineering
18 65 (15.33%) ITIL
19 64 (15.09%) Continuous Improvement
20 59 (13.92%) TCP/IP
21 58 (13.68%) Degree
22 57 (13.44%) Hyper-V
23 55 (12.97%) VPN
24 54 (12.74%) SQL
25 53 (12.50%) Change Management
26 50 (11.79%) VMware
27 48 (11.32%) PowerShell
28 47 (11.08%) Wi-Fi
29 42 (9.91%) VMware Infrastructure
30 40 (9.43%) SaaS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 107 (25.24%) SharePoint
2 101 (23.82%) Microsoft Exchange
3 28 (6.60%) IIS
4 6 (1.42%) Confluence
5 3 (0.71%) Exchange Server 2007
5 3 (0.71%) Exchange Server 2010
5 3 (0.71%) Exchange Server 2013
6 1 (0.24%) JBoss
6 1 (0.24%) OpenStack
6 1 (0.24%) Red Hat Fuse
Applications
1 33 (7.78%) Microsoft Office
Business Applications
1 3 (0.71%) Remedy ITSM
2 1 (0.24%) Dynamics CRM
2 1 (0.24%) iTrent
2 1 (0.24%) NetSuite
2 1 (0.24%) Sage X3
2 1 (0.24%) Shopify
Cloud Services
1 219 (51.65%) Microsoft 365
2 168 (39.62%) Azure
3 146 (34.43%) Entra ID
4 40 (9.43%) SaaS
5 35 (8.25%) AWS
6 26 (6.13%) OneDrive
7 21 (4.95%) Mimecast
8 17 (4.01%) Google Workspace
9 12 (2.83%) Power Platform
10 9 (2.12%) Power Automate
11 6 (1.42%) Cloudflare
12 5 (1.18%) Serverless
13 4 (0.94%) Cloud Computing
14 3 (0.71%) GitHub
14 3 (0.71%) GitHub Actions
15 2 (0.47%) Amazon EKS
15 2 (0.47%) Microsoft Copilot
16 1 (0.24%) Amazon ECS
16 1 (0.24%) Dynamics 365
16 1 (0.24%) PowerApps
Communications & Networking
1 90 (21.23%) DNS
2 89 (20.99%) Firewall
3 78 (18.40%) DHCP
4 59 (13.92%) TCP/IP
5 55 (12.97%) VPN
6 47 (11.08%) Wi-Fi
7 38 (8.96%) VoIP
8 24 (5.66%) LAN
8 24 (5.66%) VLAN
8 24 (5.66%) WAN
9 20 (4.72%) Wireless
10 9 (2.12%) Network Security
11 6 (1.42%) Unified Communications
12 5 (1.18%) Cisco IOS
13 4 (0.94%) Remote Desktop
14 3 (0.71%) BGP
14 3 (0.71%) Cisco Firepower
14 3 (0.71%) Internet
14 3 (0.71%) NAS
14 3 (0.71%) OSPF
Database & Business Intelligence
1 25 (5.90%) SQL Server
2 10 (2.36%) Azure SQL Database
3 5 (1.18%) Amazon RDS
3 5 (1.18%) MySQL
4 4 (0.94%) Power BI
5 1 (0.24%) Crystal Reports
5 1 (0.24%) Electronic Patient Records
5 1 (0.24%) PostgreSQL
5 1 (0.24%) Relational Database
5 1 (0.24%) SQL Server Integration Services
Development Applications
1 29 (6.84%) JIRA
2 8 (1.89%) Git
3 4 (0.94%) Browser DevTools
4 3 (0.71%) Bitbucket
4 3 (0.71%) GitLab
5 1 (0.24%) Jenkins
5 1 (0.24%) JUnit
5 1 (0.24%) SQL Server Management Studio (SSMS)
5 1 (0.24%) Visual Studio
General
1 192 (45.28%) Social Skills
2 26 (6.13%) Analytical Skills
3 25 (5.90%) Legal
4 24 (5.66%) Documentation Skills
5 20 (4.72%) Finance
5 20 (4.72%) Telecoms
6 19 (4.48%) Advertising
7 17 (4.01%) Organisational Skills
8 15 (3.54%) Public Sector
9 14 (3.30%) Manufacturing
10 11 (2.59%) Electronics
10 11 (2.59%) Games
10 11 (2.59%) Retail
11 7 (1.65%) Agriculture
12 6 (1.42%) Inclusion and Diversity
12 6 (1.42%) Law
13 3 (0.71%) Back Office
13 3 (0.71%) Banking
13 3 (0.71%) Presentation Skills
14 2 (0.47%) Police
Libraries, Frameworks & Software Standards
1 12 (2.83%) Middleware
2 4 (0.94%) COM
2 4 (0.94%) DCOM
2 4 (0.94%) JSON
2 4 (0.94%) LDAP
2 4 (0.94%) Node.js
2 4 (0.94%) Web Services
3 3 (0.71%) EDI
3 3 (0.71%) React
4 2 (0.47%) Terraform
5 1 (0.24%) AngularJS
5 1 (0.24%) Apache Camel
5 1 (0.24%) Elastic Stack
5 1 (0.24%) Mustache
5 1 (0.24%) Oracle GoldenGate
5 1 (0.24%) Pulumi
5 1 (0.24%) REST
5 1 (0.24%) SOAP
5 1 (0.24%) Spring
5 1 (0.24%) Spring Boot
Miscellaneous
1 66 (15.57%) Driving Licence
2 29 (6.84%) Onboarding
3 17 (4.01%) Self-Motivation
4 13 (3.07%) Video Conferencing
5 10 (2.36%) Client/Server
6 8 (1.89%) Clustering
7 6 (1.42%) Fat Client
7 6 (1.42%) iPhone
7 6 (1.42%) PKI
7 6 (1.42%) Thin Client
8 5 (1.18%) IoT
8 5 (1.18%) Raspberry Pi
8 5 (1.18%) Security Posture
9 4 (0.94%) Acoustics
9 4 (0.94%) Cyber Security Posture
9 4 (0.94%) Data Centre
9 4 (0.94%) Enterprise Software
9 4 (0.94%) Housing Association
9 4 (0.94%) Mobile App
9 4 (0.94%) Smartcard
Operating Systems
1 214 (50.47%) Windows
2 108 (25.47%) Windows Server
3 35 (8.25%) Mac OS
4 32 (7.55%) Windows 10
5 30 (7.08%) Linux
6 12 (2.83%) Android
7 9 (2.12%) Windows Server 2016
8 8 (1.89%) Ubuntu
9 6 (1.42%) Windows Server 2019
10 5 (1.18%) Windows Server 2012
11 3 (0.71%) Apple iOS
11 3 (0.71%) Debian
11 3 (0.71%) Robot Operating System
11 3 (0.71%) Windows Server 2008
12 1 (0.24%) Mac OS X
12 1 (0.24%) Unix
Processes & Methodologies
1 150 (35.38%) Problem-Solving
2 120 (28.30%) Customer Service
3 77 (18.16%) Cybersecurity
4 67 (15.80%) Infrastructure Engineering
5 65 (15.33%) ITIL
6 64 (15.09%) Continuous Improvement
7 53 (12.50%) Change Management
8 32 (7.55%) Collaborative Culture
8 32 (7.55%) Incident Management
8 32 (7.55%) Service Delivery
9 29 (6.84%) Mentoring
10 28 (6.60%) Identity Management
11 26 (6.13%) Business Continuity
11 26 (6.13%) Workflow
12 23 (5.42%) Disaster Recovery
12 23 (5.42%) Service Management
13 22 (5.19%) Remote Monitoring and Management
14 21 (4.95%) Root Cause Analysis
15 20 (4.72%) ITSM
15 20 (4.72%) Technical Leadership
Programming Languages
1 54 (12.74%) SQL
2 48 (11.32%) PowerShell
3 20 (4.72%) R
4 6 (1.42%) Python
5 4 (0.94%) Bash
6 3 (0.71%) PL/SQL
7 2 (0.47%) T-SQL
8 1 (0.24%) Bicep
8 1 (0.24%) Java
8 1 (0.24%) Korn
8 1 (0.24%) Shell Script
Qualifications
1 58 (13.68%) Degree
2 30 (7.08%) Microsoft Certification
3 15 (3.54%) Security Cleared
4 13 (3.07%) CCNA
4 13 (3.07%) Cisco Certification
5 11 (2.59%) SC Cleared
6 9 (2.12%) Azure Certification
7 8 (1.89%) DBS Check
7 8 (1.89%) HNC
7 8 (1.89%) HND
8 7 (1.65%) Computer Science Degree
9 5 (1.18%) MCSA
10 3 (0.71%) CCNP
10 3 (0.71%) CTC Cleared
10 3 (0.71%) MCSE
10 3 (0.71%) Microsoft Certified Professional
11 2 (0.47%) A+ Certification
11 2 (0.47%) City & Guilds
11 2 (0.47%) DV Cleared
12 1 (0.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 29 (6.84%) Cyber Essentials
2 28 (6.60%) SLA
3 20 (4.72%) ISO/IEC 27001
4 5 (1.18%) GDPR
4 5 (1.18%) ISO 9001
5 4 (0.94%) QA
6 2 (0.47%) Accessibility
7 1 (0.24%) Cyber Essentials PLUS
7 1 (0.24%) DICOM
7 1 (0.24%) Disclosure Scotland
7 1 (0.24%) HL7
System Software
1 173 (40.80%) Active Directory
2 57 (13.44%) Hyper-V
3 42 (9.91%) VMware Infrastructure
4 14 (3.30%) Virtual Machines
5 5 (1.18%) Docker
5 5 (1.18%) Terminal Services
5 5 (1.18%) vSphere
6 3 (0.71%) BitLocker
7 2 (0.47%) Virtual Desktop
8 1 (0.24%) Oracle RAC
Systems Management
1 102 (24.06%) Microsoft Intune
2 7 (1.65%) Failover Clustering
2 7 (1.65%) Systems Management Server (SMS)
3 5 (1.18%) SCCM
4 4 (0.94%) Jamf Pro
5 3 (0.71%) Autotask
5 3 (0.71%) Norton AntiVirus
6 2 (0.47%) Ansible
6 2 (0.47%) Kubernetes
6 2 (0.47%) Single Sign-On
7 1 (0.24%) Active Directory Federation Services
7 1 (0.24%) Grafana
7 1 (0.24%) Oracle Enterprise Manager
7 1 (0.24%) Oracle RMAN
7 1 (0.24%) Prometheus
Vendors
1 255 (60.14%) Microsoft
2 50 (11.79%) VMware
3 26 (6.13%) Cisco
4 25 (5.90%) Veeam
5 20 (4.72%) CrowdStrike
6 17 (4.01%) Apple
6 17 (4.01%) Google
6 17 (4.01%) Meraki
7 15 (3.54%) Ubiquiti
8 14 (3.30%) ServiceNow
9 10 (2.36%) HP
10 7 (1.65%) Acronis
11 6 (1.42%) ConnectWise
11 6 (1.42%) Datto
11 6 (1.42%) Synology
12 5 (1.18%) Dell
12 5 (1.18%) Freshdesk
12 5 (1.18%) Salesforce
12 5 (1.18%) Sophos
13 4 (0.94%) WatchGuard