Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 14 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Sep 2026
Same period 2025 Same period 2024
Rank 149 183 206
Rank change year-on-year +34 +23 -20
Permanent jobs requiring a Support Engineer 426 272 368
As % of all permanent jobs with remote/hybrid work options 1.78% 1.67% 1.58%
As % of the Job Titles category 1.90% 1.80% 1.64%
Number of salaries quoted 367 237 316
10th Percentile £27,300 £29,150 £28,500
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £36,000 £42,500 £38,000
Median % change year-on-year -15.29% +11.84% +5.56%
75th Percentile £43,750 £57,500 £48,500
90th Percentile £56,250 £58,000 £51,250
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +1.45%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 22,435 15,079 22,412
% of permanent jobs with a recognized job title 93.87% 92.66% 96.23%
Number of salaries quoted 15,834 9,021 14,652
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £44,738
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £98,750 £97,500
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 14 September 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 14 September 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 257 (60.33%) Microsoft
2 224 (52.58%) Microsoft 365
3 221 (51.88%) Windows
4 176 (41.31%) Active Directory
5 171 (40.14%) Azure
6 154 (36.15%) Entra ID
6 154 (36.15%) Problem-Solving
7 118 (27.70%) Customer Service
8 111 (26.06%) SharePoint
8 111 (26.06%) Windows Server
9 110 (25.82%) Microsoft Intune
10 105 (24.65%) Microsoft Exchange
11 97 (22.77%) DNS
12 94 (22.07%) Firewall
13 85 (19.95%) DHCP
14 83 (19.48%) Cybersecurity
15 71 (16.67%) Infrastructure Engineering
16 68 (15.96%) Continuous Improvement
17 63 (14.79%) ITIL
18 62 (14.55%) TCP/IP
19 61 (14.32%) Hyper-V
20 59 (13.85%) Degree
21 58 (13.62%) VPN
22 54 (12.68%) Change Management
22 54 (12.68%) SQL
23 53 (12.44%) VMware
24 49 (11.50%) PowerShell
24 49 (11.50%) Wi-Fi
25 44 (10.33%) VMware Infrastructure
26 39 (9.15%) SaaS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (26.06%) SharePoint
2 105 (24.65%) Microsoft Exchange
3 28 (6.57%) IIS
4 6 (1.41%) Confluence
5 3 (0.70%) Exchange Server 2007
5 3 (0.70%) Exchange Server 2010
5 3 (0.70%) Exchange Server 2013
6 1 (0.23%) JBoss
6 1 (0.23%) OpenStack
6 1 (0.23%) Red Hat Fuse
Applications
1 34 (7.98%) Microsoft Office
Business Applications
1 3 (0.70%) NetSuite
1 3 (0.70%) Remedy ITSM
1 3 (0.70%) Shopify
2 1 (0.23%) Dynamics CRM
2 1 (0.23%) iTrent
2 1 (0.23%) Sage X3
Cloud Services
1 224 (52.58%) Microsoft 365
2 171 (40.14%) Azure
3 154 (36.15%) Entra ID
4 39 (9.15%) SaaS
5 36 (8.45%) AWS
6 27 (6.34%) OneDrive
7 20 (4.69%) Mimecast
8 19 (4.46%) Google Workspace
9 12 (2.82%) Power Platform
10 9 (2.11%) Power Automate
11 7 (1.64%) Serverless
12 6 (1.41%) Cloudflare
13 3 (0.70%) Cloud Computing
13 3 (0.70%) GitHub
13 3 (0.70%) GitHub Actions
14 2 (0.47%) Amazon EKS
15 1 (0.23%) Amazon ECS
15 1 (0.23%) Azure Logic Apps
15 1 (0.23%) Azure Storage
15 1 (0.23%) PowerApps
Communications & Networking
1 97 (22.77%) DNS
2 94 (22.07%) Firewall
3 85 (19.95%) DHCP
4 62 (14.55%) TCP/IP
5 58 (13.62%) VPN
6 49 (11.50%) Wi-Fi
7 39 (9.15%) VoIP
8 26 (6.10%) VLAN
9 24 (5.63%) LAN
9 24 (5.63%) WAN
10 20 (4.69%) Wireless
11 9 (2.11%) Network Security
12 6 (1.41%) Unified Communications
13 5 (1.17%) Cisco IOS
14 4 (0.94%) IP Telephony
14 4 (0.94%) Remote Desktop
15 3 (0.70%) Cisco Firepower
15 3 (0.70%) IPsec
15 3 (0.70%) NAS
15 3 (0.70%) SSL
Database & Business Intelligence
1 26 (6.10%) SQL Server
2 10 (2.35%) Azure SQL Database
3 5 (1.17%) MySQL
4 4 (0.94%) Amazon RDS
4 4 (0.94%) Power BI
5 1 (0.23%) Crystal Reports
5 1 (0.23%) Electronic Patient Records
5 1 (0.23%) PostgreSQL
5 1 (0.23%) Relational Database
5 1 (0.23%) SQL Server Integration Services
Development Applications
1 29 (6.81%) JIRA
2 9 (2.11%) Git
3 4 (0.94%) Bitbucket
3 4 (0.94%) Browser DevTools
4 3 (0.70%) GitLab
5 1 (0.23%) Jenkins
5 1 (0.23%) JUnit
5 1 (0.23%) SQL Server Management Studio (SSMS)
5 1 (0.23%) Visual Studio
General
1 201 (47.18%) Social Skills
2 27 (6.34%) Analytical Skills
3 25 (5.87%) Legal
4 24 (5.63%) Documentation Skills
5 21 (4.93%) Telecoms
6 20 (4.69%) Advertising
7 18 (4.23%) Finance
7 18 (4.23%) Organisational Skills
8 17 (3.99%) Public Sector
9 13 (3.05%) Manufacturing
10 11 (2.58%) Games
10 11 (2.58%) Retail
11 10 (2.35%) Electronics
12 7 (1.64%) Agriculture
12 7 (1.64%) Inclusion and Diversity
13 5 (1.17%) Law
14 3 (0.70%) Back Office
14 3 (0.70%) Banking
14 3 (0.70%) Presentation Skills
15 2 (0.47%) Police
Libraries, Frameworks & Software Standards
1 12 (2.82%) Middleware
2 4 (0.94%) COM
2 4 (0.94%) DCOM
2 4 (0.94%) JSON
2 4 (0.94%) LDAP
2 4 (0.94%) Node.js
2 4 (0.94%) Web Services
3 3 (0.70%) EDI
3 3 (0.70%) React
4 2 (0.47%) Terraform
5 1 (0.23%) AngularJS
5 1 (0.23%) Apache Camel
5 1 (0.23%) Elastic Stack
5 1 (0.23%) Jakarta EE
5 1 (0.23%) Mustache
5 1 (0.23%) Pulumi
5 1 (0.23%) REST
5 1 (0.23%) SOAP
5 1 (0.23%) Spring
5 1 (0.23%) Spring Boot
Miscellaneous
1 72 (16.90%) Driving Licence
2 31 (7.28%) Onboarding
3 16 (3.76%) Self-Motivation
4 13 (3.05%) Video Conferencing
5 10 (2.35%) Client/Server
6 8 (1.88%) Clustering
7 6 (1.41%) Fat Client
7 6 (1.41%) iPhone
7 6 (1.41%) PKI
7 6 (1.41%) Thin Client
8 5 (1.17%) Enterprise Software
8 5 (1.17%) IoT
8 5 (1.17%) Raspberry Pi
9 4 (0.94%) Acoustics
9 4 (0.94%) Cyber Security Posture
9 4 (0.94%) Data Centre
9 4 (0.94%) Housing Association
9 4 (0.94%) Mobile App
9 4 (0.94%) Security Posture
9 4 (0.94%) Smartcard
Operating Systems
1 221 (51.88%) Windows
2 111 (26.06%) Windows Server
3 36 (8.45%) Mac OS
4 33 (7.75%) Windows 10
5 30 (7.04%) Linux
6 11 (2.58%) Android
7 9 (2.11%) Windows Server 2016
8 8 (1.88%) Ubuntu
9 6 (1.41%) Windows Server 2019
10 5 (1.17%) Windows Server 2012
11 3 (0.70%) Debian
11 3 (0.70%) Robot Operating System
11 3 (0.70%) Windows Server 2008
12 2 (0.47%) Apple iOS
Processes & Methodologies
1 154 (36.15%) Problem-Solving
2 118 (27.70%) Customer Service
3 83 (19.48%) Cybersecurity
4 71 (16.67%) Infrastructure Engineering
5 68 (15.96%) Continuous Improvement
6 63 (14.79%) ITIL
7 54 (12.68%) Change Management
8 36 (8.45%) Service Delivery
9 33 (7.75%) Collaborative Culture
9 33 (7.75%) Mentoring
10 31 (7.28%) Incident Management
11 28 (6.57%) Business Continuity
12 27 (6.34%) Identity Management
13 25 (5.87%) Workflow
14 24 (5.63%) Disaster Recovery
14 24 (5.63%) Service Management
15 23 (5.40%) Root Cause Analysis
16 22 (5.16%) Remote Monitoring and Management
17 21 (4.93%) ITSM
18 19 (4.46%) Technical Leadership
Programming Languages
1 54 (12.68%) SQL
2 49 (11.50%) PowerShell
3 19 (4.46%) R
4 6 (1.41%) Python
5 4 (0.94%) Bash
5 4 (0.94%) PL/SQL
6 2 (0.47%) T-SQL
7 1 (0.23%) Bicep
7 1 (0.23%) Java
Qualifications
1 59 (13.85%) Degree
2 31 (7.28%) Microsoft Certification
3 17 (3.99%) Security Cleared
4 13 (3.05%) CCNA
4 13 (3.05%) Cisco Certification
5 11 (2.58%) SC Cleared
6 10 (2.35%) HNC
6 10 (2.35%) HND
7 8 (1.88%) Azure Certification
7 8 (1.88%) DBS Check
8 7 (1.64%) Computer Science Degree
9 6 (1.41%) MCSA
10 4 (0.94%) CCNP
10 4 (0.94%) MCSE
10 4 (0.94%) Microsoft Certified Professional
11 3 (0.70%) CTC Cleared
12 2 (0.47%) A+ Certification
12 2 (0.47%) City & Guilds
13 1 (0.23%) DV Cleared
13 1 (0.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 33 (7.75%) Cyber Essentials
2 28 (6.57%) SLA
3 19 (4.46%) ISO/IEC 27001
4 7 (1.64%) GDPR
5 5 (1.17%) ISO 9001
6 4 (0.94%) QA
7 2 (0.47%) Accessibility
8 1 (0.23%) Cyber Essentials PLUS
8 1 (0.23%) DICOM
8 1 (0.23%) Disclosure Scotland
8 1 (0.23%) HL7
System Software
1 176 (41.31%) Active Directory
2 61 (14.32%) Hyper-V
3 44 (10.33%) VMware Infrastructure
4 15 (3.52%) Virtual Machines
5 5 (1.17%) Docker
5 5 (1.17%) Terminal Services
5 5 (1.17%) vSphere
6 3 (0.70%) BitLocker
7 2 (0.47%) Virtual Desktop
Systems Management
1 110 (25.82%) Microsoft Intune
2 9 (2.11%) Systems Management Server (SMS)
3 7 (1.64%) Failover Clustering
4 4 (0.94%) SCCM
5 3 (0.70%) Autotask
5 3 (0.70%) Jamf Pro
5 3 (0.70%) Norton AntiVirus
6 2 (0.47%) Ansible
6 2 (0.47%) Kubernetes
6 2 (0.47%) Single Sign-On
7 1 (0.23%) Active Directory Federation Services
7 1 (0.23%) Grafana
7 1 (0.23%) Prometheus
Vendors
1 257 (60.33%) Microsoft
2 53 (12.44%) VMware
3 28 (6.57%) Veeam
4 26 (6.10%) Cisco
5 20 (4.69%) Google
6 19 (4.46%) Apple
6 19 (4.46%) CrowdStrike
7 16 (3.76%) Meraki
8 15 (3.52%) Ubiquiti
9 13 (3.05%) ServiceNow
10 10 (2.35%) HP
11 8 (1.88%) Acronis
12 7 (1.64%) Datto
12 7 (1.64%) Synology
13 6 (1.41%) Dell
13 6 (1.41%) WatchGuard
14 5 (1.17%) Freshdesk
14 5 (1.17%) Salesforce
14 5 (1.17%) Sophos
15 4 (0.94%) ConnectWise