Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 23 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Sep 2026
Same period 2025 Same period 2024
Rank 156 191 201
Rank change year-on-year +35 +10 -15
Permanent jobs requiring a Support Engineer 425 264 356
As % of all permanent jobs with remote/hybrid work options 1.73% 1.63% 1.58%
As % of the Job Titles category 1.84% 1.76% 1.64%
Number of salaries quoted 364 232 302
10th Percentile £27,500 £29,250 £28,500
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £36,000 £42,500 £37,500
Median % change year-on-year -15.29% +13.33% -
75th Percentile £43,750 £57,500 £48,250
90th Percentile £56,250 £58,000 £51,250
UK median annual salary £35,500 £37,500 £35,000
% change year-on-year -5.33% +7.14% +1.09%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 23,064 14,979 21,737
% of permanent jobs with a recognized job title 93.76% 92.70% 96.40%
Number of salaries quoted 16,125 8,882 13,898
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £78,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £59,250 £55,000 £55,000
% change year-on-year +7.73% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 23 September 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 23 September 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 259 (60.94%) Microsoft
2 226 (53.18%) Microsoft 365
3 224 (52.71%) Windows
4 174 (40.94%) Active Directory
5 170 (40.00%) Azure
6 157 (36.94%) Problem-Solving
7 156 (36.71%) Entra ID
8 119 (28.00%) Customer Service
9 113 (26.59%) SharePoint
10 111 (26.12%) Windows Server
11 110 (25.88%) Microsoft Intune
12 105 (24.71%) Microsoft Exchange
13 101 (23.76%) DNS
14 92 (21.65%) Firewall
15 87 (20.47%) DHCP
16 86 (20.24%) Cybersecurity
17 74 (17.41%) Infrastructure Engineering
18 68 (16.00%) Continuous Improvement
19 63 (14.82%) Hyper-V
20 61 (14.35%) TCP/IP
21 60 (14.12%) VPN
22 59 (13.88%) ITIL
23 57 (13.41%) Degree
24 54 (12.71%) VMware
25 52 (12.24%) Change Management
26 51 (12.00%) SQL
27 50 (11.76%) PowerShell
28 48 (11.29%) Wi-Fi
29 45 (10.59%) VMware Infrastructure
30 38 (8.94%) VoIP

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 113 (26.59%) SharePoint
2 105 (24.71%) Microsoft Exchange
3 29 (6.82%) IIS
4 5 (1.18%) Confluence
5 2 (0.47%) Exchange Server 2007
5 2 (0.47%) Exchange Server 2010
5 2 (0.47%) Exchange Server 2013
6 1 (0.24%) JBoss
6 1 (0.24%) OpenStack
6 1 (0.24%) Red Hat Fuse
Applications
1 32 (7.53%) Microsoft Office
2 1 (0.24%) Microsoft Excel
Business Applications
1 4 (0.94%) NetSuite
1 4 (0.94%) Shopify
2 3 (0.71%) Remedy ITSM
3 1 (0.24%) Dynamics CRM
3 1 (0.24%) iTrent
3 1 (0.24%) Sage X3
Cloud Services
1 226 (53.18%) Microsoft 365
2 170 (40.00%) Azure
3 156 (36.71%) Entra ID
4 36 (8.47%) AWS
5 35 (8.24%) SaaS
6 28 (6.59%) OneDrive
7 20 (4.71%) Google Workspace
8 19 (4.47%) Mimecast
9 11 (2.59%) Power Platform
10 8 (1.88%) Power Automate
11 7 (1.65%) Serverless
12 6 (1.41%) Cloudflare
13 4 (0.94%) Cloud Computing
14 3 (0.71%) GitHub
14 3 (0.71%) GitHub Actions
15 2 (0.47%) Amazon EKS
16 1 (0.24%) Amazon ECS
16 1 (0.24%) Azure Logic Apps
16 1 (0.24%) Azure Storage
16 1 (0.24%) PowerApps
Communications & Networking
1 101 (23.76%) DNS
2 92 (21.65%) Firewall
3 87 (20.47%) DHCP
4 61 (14.35%) TCP/IP
5 60 (14.12%) VPN
6 48 (11.29%) Wi-Fi
7 38 (8.94%) VoIP
8 28 (6.59%) VLAN
9 24 (5.65%) LAN
9 24 (5.65%) WAN
10 21 (4.94%) Wireless
11 9 (2.12%) Network Security
12 6 (1.41%) Unified Communications
13 5 (1.18%) Cisco IOS
13 5 (1.18%) IP Telephony
14 4 (0.94%) Remote Desktop
15 3 (0.71%) BGP
15 3 (0.71%) Cisco Firepower
15 3 (0.71%) IPsec
15 3 (0.71%) OSPF
Database & Business Intelligence
1 27 (6.35%) SQL Server
2 8 (1.88%) Azure SQL Database
3 4 (0.94%) Amazon RDS
3 4 (0.94%) MySQL
4 3 (0.71%) Power BI
5 1 (0.24%) Crystal Reports
5 1 (0.24%) Electronic Patient Records
5 1 (0.24%) PostgreSQL
5 1 (0.24%) Relational Database
5 1 (0.24%) SQL Server Integration Services
Development Applications
1 28 (6.59%) JIRA
2 9 (2.12%) Git
3 4 (0.94%) Bitbucket
4 3 (0.71%) Browser DevTools
4 3 (0.71%) GitLab
5 1 (0.24%) Jenkins
5 1 (0.24%) JUnit
5 1 (0.24%) SQL Server Management Studio (SSMS)
5 1 (0.24%) Visual Studio
General
1 208 (48.94%) Social Skills
2 27 (6.35%) Analytical Skills
3 24 (5.65%) Documentation Skills
4 23 (5.41%) Legal
5 22 (5.18%) Telecoms
6 20 (4.71%) Advertising
7 19 (4.47%) Organisational Skills
8 18 (4.24%) Finance
8 18 (4.24%) Public Sector
9 12 (2.82%) Manufacturing
9 12 (2.82%) Retail
10 11 (2.59%) Games
11 9 (2.12%) Electronics
12 7 (1.65%) Agriculture
12 7 (1.65%) Inclusion and Diversity
13 4 (0.94%) Law
14 3 (0.71%) Back Office
14 3 (0.71%) Banking
14 3 (0.71%) Presentation Skills
15 2 (0.47%) Police
Libraries, Frameworks & Software Standards
1 12 (2.82%) Middleware
2 4 (0.94%) COM
2 4 (0.94%) DCOM
2 4 (0.94%) LDAP
2 4 (0.94%) Node.js
2 4 (0.94%) Web Services
3 3 (0.71%) EDI
3 3 (0.71%) JSON
3 3 (0.71%) React
4 2 (0.47%) Terraform
5 1 (0.24%) AngularJS
5 1 (0.24%) Apache Camel
5 1 (0.24%) Elastic Stack
5 1 (0.24%) Jakarta EE
5 1 (0.24%) Mustache
5 1 (0.24%) Pulumi
5 1 (0.24%) REST
5 1 (0.24%) SOAP
5 1 (0.24%) Spring
5 1 (0.24%) Spring Boot
Miscellaneous
1 77 (18.12%) Driving Licence
2 33 (7.76%) Onboarding
3 15 (3.53%) Self-Motivation
4 13 (3.06%) Video Conferencing
5 8 (1.88%) Client/Server
5 8 (1.88%) Clustering
6 6 (1.41%) CCTV
6 6 (1.41%) Fat Client
6 6 (1.41%) iPhone
6 6 (1.41%) PKI
6 6 (1.41%) Thin Client
7 5 (1.18%) Cyber Security Posture
7 5 (1.18%) Enterprise Software
7 5 (1.18%) IoT
7 5 (1.18%) Security Posture
8 4 (0.94%) Acoustics
8 4 (0.94%) Data Centre
8 4 (0.94%) Housing Association
8 4 (0.94%) Mobile App
8 4 (0.94%) Raspberry Pi
Operating Systems
1 224 (52.71%) Windows
2 111 (26.12%) Windows Server
3 36 (8.47%) Mac OS
4 30 (7.06%) Windows 10
5 29 (6.82%) Linux
6 11 (2.59%) Android
7 7 (1.65%) Ubuntu
7 7 (1.65%) Windows Server 2016
8 5 (1.18%) Windows Server 2019
9 3 (0.71%) Apple iOS
9 3 (0.71%) Debian
9 3 (0.71%) Robot Operating System
9 3 (0.71%) Windows Server 2012
10 2 (0.47%) Windows Server 2008
Processes & Methodologies
1 157 (36.94%) Problem-Solving
2 119 (28.00%) Customer Service
3 86 (20.24%) Cybersecurity
4 74 (17.41%) Infrastructure Engineering
5 68 (16.00%) Continuous Improvement
6 59 (13.88%) ITIL
7 52 (12.24%) Change Management
8 36 (8.47%) Service Delivery
9 34 (8.00%) Mentoring
10 32 (7.53%) Collaborative Culture
11 30 (7.06%) Business Continuity
11 30 (7.06%) Incident Management
12 26 (6.12%) Identity Management
13 25 (5.88%) Disaster Recovery
13 25 (5.88%) Root Cause Analysis
14 24 (5.65%) Service Management
14 24 (5.65%) Workflow
15 22 (5.18%) ITSM
15 22 (5.18%) Remote Monitoring and Management
16 18 (4.24%) Customer Experience
Programming Languages
1 51 (12.00%) SQL
2 50 (11.76%) PowerShell
3 18 (4.24%) R
4 6 (1.41%) Python
5 4 (0.94%) Bash
5 4 (0.94%) PL/SQL
6 2 (0.47%) T-SQL
7 1 (0.24%) Bicep
7 1 (0.24%) Java
Qualifications
1 57 (13.41%) Degree
2 32 (7.53%) Microsoft Certification
3 18 (4.24%) Security Cleared
4 14 (3.29%) CCNA
4 14 (3.29%) Cisco Certification
5 11 (2.59%) SC Cleared
6 9 (2.12%) HNC
6 9 (2.12%) HND
7 8 (1.88%) Azure Certification
8 7 (1.65%) Computer Science Degree
8 7 (1.65%) MCSA
9 6 (1.41%) DBS Check
10 5 (1.18%) CCNP
10 5 (1.18%) MCSE
10 5 (1.18%) Microsoft Certified Professional
11 3 (0.71%) CTC Cleared
12 2 (0.47%) A+ Certification
12 2 (0.47%) City & Guilds
13 1 (0.24%) AWS Certification
13 1 (0.24%) DV Cleared
Quality Assurance & Compliance
1 33 (7.76%) Cyber Essentials
2 27 (6.35%) SLA
3 18 (4.24%) ISO/IEC 27001
4 8 (1.88%) GDPR
5 5 (1.18%) ISO 9001
6 4 (0.94%) QA
7 2 (0.47%) Accessibility
8 1 (0.24%) DICOM
8 1 (0.24%) Disclosure Scotland
8 1 (0.24%) HL7
8 1 (0.24%) PCI DSS
System Software
1 174 (40.94%) Active Directory
2 63 (14.82%) Hyper-V
3 45 (10.59%) VMware Infrastructure
4 15 (3.53%) Virtual Machines
5 5 (1.18%) Docker
6 4 (0.94%) Terminal Services
6 4 (0.94%) vSphere
7 2 (0.47%) BitLocker
7 2 (0.47%) Virtual Desktop
Systems Management
1 110 (25.88%) Microsoft Intune
2 10 (2.35%) Systems Management Server (SMS)
3 7 (1.65%) Failover Clustering
4 3 (0.71%) Autotask
4 3 (0.71%) Jamf Pro
4 3 (0.71%) Norton AntiVirus
5 2 (0.47%) Ansible
5 2 (0.47%) Kubernetes
5 2 (0.47%) SCCM
5 2 (0.47%) Single Sign-On
6 1 (0.24%) Grafana
6 1 (0.24%) Nessus
6 1 (0.24%) Prometheus
Vendors
1 259 (60.94%) Microsoft
2 54 (12.71%) VMware
3 28 (6.59%) Veeam
4 26 (6.12%) Cisco
5 21 (4.94%) Apple
5 21 (4.94%) Google
6 18 (4.24%) CrowdStrike
7 15 (3.53%) Meraki
8 14 (3.29%) Ubiquiti
9 11 (2.59%) ServiceNow
10 9 (2.12%) Acronis
10 9 (2.12%) HP
11 8 (1.88%) WatchGuard
12 7 (1.65%) Datto
12 7 (1.65%) Synology
13 6 (1.41%) Dell
14 5 (1.18%) Draytek
14 5 (1.18%) Mitel
14 5 (1.18%) Salesforce
14 5 (1.18%) Sophos