Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 11 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Sep 2026
Same period 2025 Same period 2024
Rank 148 191 211
Rank change year-on-year +43 +20 -25
Permanent jobs requiring a Support Engineer 432 276 366
As % of all permanent jobs with remote/hybrid work options 1.80% 1.70% 1.56%
As % of the Job Titles category 1.92% 1.83% 1.62%
Number of salaries quoted 372 240 315
10th Percentile £27,050 £29,000 £28,000
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £36,000 £42,500 £37,500
Median % change year-on-year -15.29% +13.33% +4.17%
75th Percentile £43,750 £55,625 £48,500
90th Percentile £57,375 £58,000 £51,250
UK median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +1.45%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 22,509 15,049 22,583
% of permanent jobs with a recognized job title 93.87% 92.64% 96.27%
Number of salaries quoted 15,954 9,078 14,853
10th Percentile £35,000 £29,750 £35,000
25th Percentile £45,000 £40,000 £44,250
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 11 September 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 11 September 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 260 (60.19%) Microsoft
2 226 (52.31%) Microsoft 365
3 221 (51.16%) Windows
4 179 (41.44%) Active Directory
5 174 (40.28%) Azure
6 155 (35.88%) Problem-Solving
7 154 (35.65%) Entra ID
8 119 (27.55%) Customer Service
9 112 (25.93%) SharePoint
9 112 (25.93%) Windows Server
10 110 (25.46%) Microsoft Intune
11 106 (24.54%) Microsoft Exchange
12 95 (21.99%) DNS
13 93 (21.53%) Firewall
14 83 (19.21%) DHCP
15 81 (18.75%) Cybersecurity
16 71 (16.44%) Infrastructure Engineering
17 69 (15.97%) Continuous Improvement
18 66 (15.28%) ITIL
19 61 (14.12%) Hyper-V
19 61 (14.12%) TCP/IP
20 60 (13.89%) Degree
21 56 (12.96%) Change Management
21 56 (12.96%) VPN
22 54 (12.50%) SQL
23 52 (12.04%) VMware
24 49 (11.34%) Wi-Fi
25 48 (11.11%) PowerShell
26 43 (9.95%) VMware Infrastructure
27 41 (9.49%) SaaS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 112 (25.93%) SharePoint
2 106 (24.54%) Microsoft Exchange
3 28 (6.48%) IIS
4 6 (1.39%) Confluence
5 3 (0.69%) Exchange Server 2007
5 3 (0.69%) Exchange Server 2010
5 3 (0.69%) Exchange Server 2013
6 1 (0.23%) JBoss
6 1 (0.23%) OpenStack
6 1 (0.23%) Red Hat Fuse
Applications
1 34 (7.87%) Microsoft Office
Business Applications
1 3 (0.69%) Remedy ITSM
2 2 (0.46%) NetSuite
2 2 (0.46%) Shopify
3 1 (0.23%) Dynamics CRM
3 1 (0.23%) iTrent
3 1 (0.23%) Sage X3
Cloud Services
1 226 (52.31%) Microsoft 365
2 174 (40.28%) Azure
3 154 (35.65%) Entra ID
4 41 (9.49%) SaaS
5 36 (8.33%) AWS
6 26 (6.02%) OneDrive
7 22 (5.09%) Mimecast
8 18 (4.17%) Google Workspace
9 12 (2.78%) Power Platform
10 9 (2.08%) Power Automate
11 7 (1.62%) Serverless
12 6 (1.39%) Cloudflare
13 4 (0.93%) Cloud Computing
14 3 (0.69%) GitHub
14 3 (0.69%) GitHub Actions
15 2 (0.46%) Amazon EKS
15 2 (0.46%) Microsoft Copilot
16 1 (0.23%) Amazon ECS
16 1 (0.23%) Azure Logic Apps
16 1 (0.23%) Azure Storage
Communications & Networking
1 95 (21.99%) DNS
2 93 (21.53%) Firewall
3 83 (19.21%) DHCP
4 61 (14.12%) TCP/IP
5 56 (12.96%) VPN
6 49 (11.34%) Wi-Fi
7 39 (9.03%) VoIP
8 26 (6.02%) VLAN
9 24 (5.56%) LAN
9 24 (5.56%) WAN
10 20 (4.63%) Wireless
11 9 (2.08%) Network Security
12 6 (1.39%) Unified Communications
13 5 (1.16%) Cisco IOS
14 4 (0.93%) IP Telephony
14 4 (0.93%) Remote Desktop
15 3 (0.69%) Cisco Firepower
15 3 (0.69%) IPsec
15 3 (0.69%) NAS
15 3 (0.69%) OSPF
Database & Business Intelligence
1 27 (6.25%) SQL Server
2 10 (2.31%) Azure SQL Database
3 5 (1.16%) Amazon RDS
3 5 (1.16%) MySQL
4 4 (0.93%) Power BI
5 1 (0.23%) Crystal Reports
5 1 (0.23%) Electronic Patient Records
5 1 (0.23%) PostgreSQL
5 1 (0.23%) Relational Database
5 1 (0.23%) SQL Server Integration Services
Development Applications
1 30 (6.94%) JIRA
2 8 (1.85%) Git
3 4 (0.93%) Browser DevTools
4 3 (0.69%) Bitbucket
4 3 (0.69%) GitLab
5 1 (0.23%) Jenkins
5 1 (0.23%) JUnit
5 1 (0.23%) SQL Server Management Studio (SSMS)
5 1 (0.23%) Visual Studio
General
1 198 (45.83%) Social Skills
2 26 (6.02%) Analytical Skills
2 26 (6.02%) Legal
3 24 (5.56%) Documentation Skills
4 21 (4.86%) Telecoms
5 20 (4.63%) Advertising
6 18 (4.17%) Finance
7 17 (3.94%) Organisational Skills
7 17 (3.94%) Public Sector
8 14 (3.24%) Manufacturing
9 11 (2.55%) Electronics
9 11 (2.55%) Games
9 11 (2.55%) Retail
10 7 (1.62%) Agriculture
11 6 (1.39%) Inclusion and Diversity
12 5 (1.16%) Law
13 3 (0.69%) Back Office
13 3 (0.69%) Banking
13 3 (0.69%) Presentation Skills
14 2 (0.46%) Police
Libraries, Frameworks & Software Standards
1 12 (2.78%) Middleware
2 4 (0.93%) COM
2 4 (0.93%) DCOM
2 4 (0.93%) JSON
2 4 (0.93%) LDAP
2 4 (0.93%) Node.js
2 4 (0.93%) Web Services
3 3 (0.69%) EDI
3 3 (0.69%) React
4 2 (0.46%) Terraform
5 1 (0.23%) AngularJS
5 1 (0.23%) Apache Camel
5 1 (0.23%) Elastic Stack
5 1 (0.23%) Jakarta EE
5 1 (0.23%) Mustache
5 1 (0.23%) Oracle GoldenGate
5 1 (0.23%) Pulumi
5 1 (0.23%) REST
5 1 (0.23%) SOAP
5 1 (0.23%) Spring Boot
Miscellaneous
1 70 (16.20%) Driving Licence
2 29 (6.71%) Onboarding
3 17 (3.94%) Self-Motivation
4 13 (3.01%) Video Conferencing
5 10 (2.31%) Client/Server
6 8 (1.85%) Clustering
7 6 (1.39%) Fat Client
7 6 (1.39%) iPhone
7 6 (1.39%) PKI
7 6 (1.39%) Thin Client
8 5 (1.16%) IoT
8 5 (1.16%) Raspberry Pi
8 5 (1.16%) Security Posture
9 4 (0.93%) Acoustics
9 4 (0.93%) CCTV
9 4 (0.93%) Cyber Security Posture
9 4 (0.93%) Data Centre
9 4 (0.93%) Enterprise Software
9 4 (0.93%) Housing Association
9 4 (0.93%) Mobile App
Operating Systems
1 221 (51.16%) Windows
2 112 (25.93%) Windows Server
3 36 (8.33%) Mac OS
4 32 (7.41%) Windows 10
5 31 (7.18%) Linux
6 12 (2.78%) Android
7 9 (2.08%) Windows Server 2016
8 8 (1.85%) Ubuntu
9 6 (1.39%) Windows Server 2019
10 5 (1.16%) Windows Server 2012
11 3 (0.69%) Apple iOS
11 3 (0.69%) Debian
11 3 (0.69%) Robot Operating System
11 3 (0.69%) Windows Server 2008
12 1 (0.23%) Unix
Processes & Methodologies
1 155 (35.88%) Problem-Solving
2 119 (27.55%) Customer Service
3 81 (18.75%) Cybersecurity
4 71 (16.44%) Infrastructure Engineering
5 69 (15.97%) Continuous Improvement
6 66 (15.28%) ITIL
7 56 (12.96%) Change Management
8 35 (8.10%) Service Delivery
9 34 (7.87%) Incident Management
10 32 (7.41%) Collaborative Culture
11 30 (6.94%) Mentoring
12 29 (6.71%) Identity Management
13 27 (6.25%) Business Continuity
13 27 (6.25%) Workflow
14 25 (5.79%) Service Management
15 23 (5.32%) Disaster Recovery
15 23 (5.32%) ITSM
15 23 (5.32%) Root Cause Analysis
16 22 (5.09%) Remote Monitoring and Management
17 21 (4.86%) Technical Leadership
Programming Languages
1 54 (12.50%) SQL
2 48 (11.11%) PowerShell
3 21 (4.86%) R
4 6 (1.39%) Python
5 4 (0.93%) Bash
6 3 (0.69%) PL/SQL
7 2 (0.46%) T-SQL
8 1 (0.23%) Bicep
8 1 (0.23%) Java
8 1 (0.23%) Korn
8 1 (0.23%) Shell Script
Qualifications
1 60 (13.89%) Degree
2 31 (7.18%) Microsoft Certification
3 18 (4.17%) Security Cleared
4 13 (3.01%) CCNA
4 13 (3.01%) Cisco Certification
5 12 (2.78%) SC Cleared
6 10 (2.31%) HNC
6 10 (2.31%) HND
7 9 (2.08%) Azure Certification
8 8 (1.85%) DBS Check
9 7 (1.62%) Computer Science Degree
10 6 (1.39%) MCSA
11 4 (0.93%) CCNP
11 4 (0.93%) MCSE
11 4 (0.93%) Microsoft Certified Professional
12 3 (0.69%) CTC Cleared
13 2 (0.46%) A+ Certification
13 2 (0.46%) City & Guilds
13 2 (0.46%) DV Cleared
14 1 (0.23%) AWS Certification
Quality Assurance & Compliance
1 32 (7.41%) Cyber Essentials
2 28 (6.48%) SLA
3 21 (4.86%) ISO/IEC 27001
4 6 (1.39%) GDPR
5 5 (1.16%) ISO 9001
6 4 (0.93%) QA
7 2 (0.46%) Accessibility
8 1 (0.23%) Cyber Essentials PLUS
8 1 (0.23%) DICOM
8 1 (0.23%) Disclosure Scotland
8 1 (0.23%) HL7
System Software
1 179 (41.44%) Active Directory
2 61 (14.12%) Hyper-V
3 43 (9.95%) VMware Infrastructure
4 14 (3.24%) Virtual Machines
5 5 (1.16%) Docker
5 5 (1.16%) Terminal Services
5 5 (1.16%) vSphere
6 3 (0.69%) BitLocker
7 2 (0.46%) Virtual Desktop
8 1 (0.23%) Oracle RAC
Systems Management
1 110 (25.46%) Microsoft Intune
2 9 (2.08%) Systems Management Server (SMS)
3 7 (1.62%) Failover Clustering
4 5 (1.16%) SCCM
5 4 (0.93%) Jamf Pro
6 3 (0.69%) Autotask
6 3 (0.69%) Norton AntiVirus
7 2 (0.46%) Ansible
7 2 (0.46%) Kubernetes
7 2 (0.46%) Single Sign-On
8 1 (0.23%) Active Directory Federation Services
8 1 (0.23%) Grafana
8 1 (0.23%) Oracle Enterprise Manager
8 1 (0.23%) Oracle RMAN
8 1 (0.23%) Prometheus
Vendors
1 260 (60.19%) Microsoft
2 52 (12.04%) VMware
3 27 (6.25%) Veeam
4 26 (6.02%) Cisco
5 21 (4.86%) CrowdStrike
6 19 (4.40%) Google
7 18 (4.17%) Apple
8 17 (3.94%) Meraki
9 15 (3.47%) Ubiquiti
10 14 (3.24%) ServiceNow
11 10 (2.31%) HP
12 7 (1.62%) Acronis
13 6 (1.39%) ConnectWise
13 6 (1.39%) Datto
13 6 (1.39%) Synology
14 5 (1.16%) Dell
14 5 (1.16%) Freshdesk
14 5 (1.16%) Salesforce
14 5 (1.16%) WatchGuard
15 4 (0.93%) Draytek