Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £40,000 per year, according to job vacancies posted during the 6 months leading to 26 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Jan 2026
Same period 2025 Same period 2024
Rank 97 184 133
Rank change year-on-year +87 -51 +80
Permanent jobs requiring a Support Engineer 427 304 631
As % of all permanent jobs with remote/hybrid work options 2.74% 1.86% 2.46%
As % of the Job Titles category 2.92% 1.94% 2.57%
Number of salaries quoted 307 240 577
10th Percentile £26,875 £29,000 £25,150
25th Percentile £31,000 £31,250 £29,500
Median annual salary (50th Percentile) £40,000 £35,007 £35,000
Median % change year-on-year +14.26% +0.02% -
75th Percentile £46,000 £47,813 £50,000
90th Percentile £59,250 £57,750 £67,500
UK median annual salary £35,000 £36,000 £34,000
% change year-on-year -2.78% +5.88% +3.03%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,613 15,670 24,546
% of permanent jobs with a recognized job title 93.68% 96.03% 95.82%
Number of salaries quoted 9,534 9,419 20,359
10th Percentile £30,165 £35,750 £34,187
25th Percentile £42,500 £47,000 £43,750
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £78,750 £81,250 £77,500
90th Percentile £96,375 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.09%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 26 January 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 26 January 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 211 (49.41%) Windows
2 190 (44.50%) Microsoft 365
3 167 (39.11%) Microsoft
4 160 (37.47%) Customer Service
5 146 (34.19%) Azure
6 125 (29.27%) Problem-Solving
7 116 (27.17%) ITIL
8 111 (26.00%) Cybersecurity
9 110 (25.76%) Degree
10 104 (24.36%) Active Directory
11 92 (21.55%) Entra ID
12 90 (21.08%) Windows 10
13 89 (20.84%) Continuous Improvement
14 87 (20.37%) Windows Server
15 85 (19.91%) SLA
16 84 (19.67%) Microsoft Office
17 80 (18.74%) Security Cleared
18 71 (16.63%) Customer Experience
18 71 (16.63%) SC Cleared
19 65 (15.22%) Analytics
20 64 (14.99%) SQL
21 62 (14.52%) Cisco
21 62 (14.52%) Software Deployment
21 62 (14.52%) Ticket Management
22 60 (14.05%) CTC Cleared
22 60 (14.05%) Customer Acquisition
22 60 (14.05%) Patch Management
23 59 (13.82%) Microsoft Intune
24 52 (12.18%) Mentoring
25 51 (11.94%) Firewall

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 41 (9.60%) Microsoft Exchange
1 41 (9.60%) SharePoint
2 6 (1.41%) IIS
2 6 (1.41%) Tomcat
2 6 (1.41%) WebSphere
2 6 (1.41%) WebSphere Application Server
3 4 (0.94%) Anypoint
3 4 (0.94%) Oracle Workflow
4 2 (0.47%) Exchange Server 2007
4 2 (0.47%) Exchange Server 2010
4 2 (0.47%) Exchange Server 2013
5 1 (0.23%) CMS
Applications
1 84 (19.67%) Microsoft Office
2 3 (0.70%) Microsoft Excel
2 3 (0.70%) Microsoft PowerPoint
3 1 (0.23%) EngageOne
Business Applications
1 9 (2.11%) Dynamics NAV
2 4 (0.94%) Markit EDM
2 4 (0.94%) NEC Housing
2 4 (0.94%) Shopify
3 3 (0.70%) Oracle EBS
4 2 (0.47%) NetSuite
5 1 (0.23%) TIBCO iProcess
Cloud Services
1 190 (44.50%) Microsoft 365
2 146 (34.19%) Azure
3 92 (21.55%) Entra ID
4 48 (11.24%) AWS
5 33 (7.73%) SaaS
6 22 (5.15%) Google Workspace
7 14 (3.28%) OneDrive
8 9 (2.11%) Azure Sentinel
8 9 (2.11%) GCP
8 9 (2.11%) IaaS
9 8 (1.87%) Amazon S3
9 8 (1.87%) AWS CloudFormation
9 8 (1.87%) Power Automate
9 8 (1.87%) Serverless
10 7 (1.64%) AWS Lambda
10 7 (1.64%) Virtual Private Cloud
11 6 (1.41%) Amazon EC2
11 6 (1.41%) Amazon ECR
11 6 (1.41%) Amazon EKS
11 6 (1.41%) Route 53
Communications & Networking
1 51 (11.94%) Firewall
2 45 (10.54%) VPN
3 44 (10.30%) DNS
4 37 (8.67%) DHCP
5 33 (7.73%) Wi-Fi
6 28 (6.56%) TCP/IP
7 25 (5.85%) VLAN
8 24 (5.62%) LAN
9 20 (4.68%) WAN
10 17 (3.98%) VoIP
11 8 (1.87%) SSL
12 7 (1.64%) IP Telephony
12 7 (1.64%) Wireless
13 6 (1.41%) SAN
14 5 (1.17%) Modbus
14 5 (1.17%) Remote Desktop
15 4 (0.94%) DMZ
15 4 (0.94%) Internet
15 4 (0.94%) IPsec
15 4 (0.94%) STUN
Database & Business Intelligence
1 49 (11.48%) SQL Server
2 14 (3.28%) MySQL
3 12 (2.81%) PostgreSQL
4 9 (2.11%) Azure SQL Database
5 6 (1.41%) Amazon RDS
5 6 (1.41%) DB2
5 6 (1.41%) MariaDB
5 6 (1.41%) SQL Server Reporting Services
6 5 (1.17%) Relational Database
7 4 (0.94%) BusinessObjects
7 4 (0.94%) Data Warehouse
7 4 (0.94%) MS Access
7 4 (0.94%) SAP Data Services
8 3 (0.70%) Oracle Database
9 2 (0.47%) NoSQL
9 2 (0.47%) Power BI
10 1 (0.23%) Elasticsearch
Development Applications
1 7 (1.64%) JIRA
2 4 (0.94%) Toad
3 2 (0.47%) GitLab
3 2 (0.47%) Jenkins
3 2 (0.47%) SQL Server Management Studio (SSMS)
4 1 (0.23%) Git
4 1 (0.23%) Visual Studio
General
1 194 (45.43%) Social Skills
2 60 (14.05%) Back Office
3 36 (8.43%) Finance
4 24 (5.62%) Organisational Skills
5 16 (3.75%) Analytical Skills
6 12 (2.81%) Automotive
6 12 (2.81%) Inclusion and Diversity
7 10 (2.34%) Legal
8 9 (2.11%) Documentation Skills
8 9 (2.11%) Telecoms
9 8 (1.87%) Public Sector
10 7 (1.64%) Banking
11 5 (1.17%) Law
11 5 (1.17%) Manufacturing
12 4 (0.94%) Local Government
13 3 (0.70%) French Language
14 2 (0.47%) Marketing
15 1 (0.23%) Financial Institution
15 1 (0.23%) German Language
Libraries, Frameworks & Software Standards
1 17 (3.98%) CSS
2 7 (1.64%) .NET
2 7 (1.64%) JSON
3 6 (1.41%) LAPP Stack
3 6 (1.41%) LDAP
3 6 (1.41%) WebSphere MQ
4 5 (1.17%) .NET Framework
4 5 (1.17%) Entity Framework
4 5 (1.17%) RESTful
4 5 (1.17%) WinForms
5 4 (0.94%) FreeSWITCH
5 4 (0.94%) REST
5 4 (0.94%) SOAP
5 4 (0.94%) Web Services
5 4 (0.94%) XML
6 3 (0.70%) Elastic Stack
6 3 (0.70%) LAMP
7 2 (0.47%) .NET Core
7 2 (0.47%) React
8 1 (0.23%) Node.js
Miscellaneous
1 54 (12.65%) Driving Licence
2 39 (9.13%) Self-Motivation
3 17 (3.98%) Onboarding
4 15 (3.51%) CCTV
5 8 (1.87%) Renewable Energy
6 7 (1.64%) Client/Server
6 7 (1.64%) Linux Command Line
7 5 (1.17%) Cyber Security Posture
7 5 (1.17%) Low-Code
8 4 (0.94%) Cloud Native
8 4 (0.94%) Data Centre
8 4 (0.94%) Hybrid Cloud
8 4 (0.94%) Reinsurance
8 4 (0.94%) Solar Energy
9 3 (0.70%) CMDB
9 3 (0.70%) Legacy Systems
9 3 (0.70%) Life Science
10 2 (0.47%) iPad
10 2 (0.47%) iPhone
10 2 (0.47%) Public Cloud
Operating Systems
1 211 (49.41%) Windows
2 90 (21.08%) Windows 10
3 87 (20.37%) Windows Server
4 42 (9.84%) Linux
5 22 (5.15%) Unix
6 16 (3.75%) Mac OS
6 16 (3.75%) Windows Server 2012
7 13 (3.04%) Windows Server 2016
8 11 (2.58%) Red Hat Enterprise Linux
9 10 (2.34%) Windows Server 2019
10 9 (2.11%) Debian
11 8 (1.87%) Apple iOS
12 5 (1.17%) Android
12 5 (1.17%) Solaris
13 4 (0.94%) VMS
14 3 (0.70%) CentOS
14 3 (0.70%) Rocky
14 3 (0.70%) Ubuntu
15 2 (0.47%) Windows Server 2008
16 1 (0.23%) Mac OS X
Processes & Methodologies
1 160 (37.47%) Customer Service
2 125 (29.27%) Problem-Solving
3 116 (27.17%) ITIL
4 111 (26.00%) Cybersecurity
5 89 (20.84%) Continuous Improvement
6 71 (16.63%) Customer Experience
7 65 (15.22%) Analytics
8 62 (14.52%) Software Deployment
8 62 (14.52%) Ticket Management
9 60 (14.05%) Customer Acquisition
9 60 (14.05%) Patch Management
10 52 (12.18%) Mentoring
11 39 (9.13%) DevOps
12 36 (8.43%) Root Cause Analysis
13 35 (8.20%) Infrastructure Engineering
14 28 (6.56%) Coaching
14 28 (6.56%) Service Delivery
15 24 (5.62%) People Management
16 23 (5.39%) Change Management
17 20 (4.68%) Disaster Recovery
Programming Languages
1 64 (14.99%) SQL
2 33 (7.73%) PowerShell
3 26 (6.09%) Python
4 12 (2.81%) C#
5 11 (2.58%) Bash
5 11 (2.58%) Shell Script
6 6 (1.41%) PHP
6 6 (1.41%) T-SQL
7 5 (1.17%) Java
7 5 (1.17%) JavaScript
7 5 (1.17%) Korn
8 4 (0.94%) Bicep
8 4 (0.94%) VB
9 2 (0.47%) Google Apps Script
9 2 (0.47%) R
10 1 (0.23%) Go
10 1 (0.23%) Kusto Query Language
10 1 (0.23%) TypeScript
10 1 (0.23%) VB.NET
Qualifications
1 110 (25.76%) Degree
2 80 (18.74%) Security Cleared
3 71 (16.63%) SC Cleared
4 60 (14.05%) CTC Cleared
5 30 (7.03%) Microsoft Certification
6 14 (3.28%) DBS Check
7 12 (2.81%) MCP
8 11 (2.58%) CCNA
8 11 (2.58%) Cisco Certification
8 11 (2.58%) MCSA
9 9 (2.11%) MCSE
9 9 (2.11%) Network+ Certification
10 8 (1.87%) Azure Certification
10 8 (1.87%) Computer Science Degree
11 7 (1.64%) CCNP
11 7 (1.64%) ITIL Certification
12 6 (1.41%) AWS Certification
13 3 (0.70%) BPSS Clearance
13 3 (0.70%) HNC
14 2 (0.47%) HND
Quality Assurance & Compliance
1 85 (19.91%) SLA
2 21 (4.92%) Cyber Essentials
3 16 (3.75%) ISO/IEC 27001
4 10 (2.34%) QA
5 9 (2.11%) GDPR
6 3 (0.70%) ISO 9001
7 2 (0.47%) PCI DSS
System Software
1 104 (24.36%) Active Directory
2 34 (7.96%) Hyper-V
3 16 (3.75%) VMware Infrastructure
4 15 (3.51%) Docker
5 5 (1.17%) Virtual Machines
6 4 (0.94%) Virtual Servers
7 3 (0.70%) Kamailio
7 3 (0.70%) Microsoft Virtual Server
8 2 (0.47%) vSphere
8 2 (0.47%) XenApp
9 1 (0.23%) BitLocker
9 1 (0.23%) Virtual Desktop
Systems Management
1 59 (13.82%) Microsoft Intune
2 16 (3.75%) Terraform
3 14 (3.28%) Ansible
4 13 (3.04%) Kubernetes
5 9 (2.11%) Active Directory Federation Services
6 4 (0.94%) Autotask
6 4 (0.94%) SCOM
7 3 (0.70%) Jamf Pro
7 3 (0.70%) Nagios
8 2 (0.47%) Grafana
8 2 (0.47%) Prometheus
8 2 (0.47%) Single Sign-On
9 1 (0.23%) Docker Swarm
Vendors
1 167 (39.11%) Microsoft
2 62 (14.52%) Cisco
3 31 (7.26%) VMware
4 30 (7.03%) Google
5 14 (3.28%) IBM
5 14 (3.28%) Oracle
6 9 (2.11%) Dell
7 8 (1.87%) SAP
8 7 (1.64%) Draytek
8 7 (1.64%) IFS
8 7 (1.64%) Mitel
8 7 (1.64%) Red Hat
8 7 (1.64%) Sage
8 7 (1.64%) Salesforce
8 7 (1.64%) WatchGuard
9 6 (1.41%) Veeam
10 5 (1.17%) HP
10 5 (1.17%) Progress
10 5 (1.17%) TIBCO
10 5 (1.17%) Toshiba