Hybrid/Remote Support Engineer Job Trends

Support Engineer
UK > Work from Home

The median Support Engineer salary for remote/hybrid work is £36,000 per year, according to job vacancies posted during the 6 months leading to 6 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Oct 2026
Same period 2025 Same period 2024
Rank 156 199 201
Rank change year-on-year +43 +2 -24
Permanent jobs requiring a Support Engineer 421 255 356
As % of all permanent jobs with remote/hybrid work options 1.69% 1.52% 1.63%
As % of the Job Titles category 1.80% 1.63% 1.69%
Number of salaries quoted 361 223 298
10th Percentile £27,750 £29,000 £28,500
25th Percentile £30,000 £32,500 £31,250
Median annual salary (50th Percentile) £36,000 £42,500 £37,500
Median % change year-on-year -15.29% +13.33% -
75th Percentile £43,750 £57,500 £47,500
90th Percentile £53,750 £58,000 £51,250
UK median annual salary £36,000 £37,500 £35,000
% change year-on-year -4.00% +7.14% -

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 23,358 15,599 21,120
% of permanent jobs with a recognized job title 93.84% 93.05% 96.50%
Number of salaries quoted 16,151 8,737 13,136
10th Percentile £35,000 £29,250 £35,000
25th Percentile £45,000 £39,750 £45,000
Median annual salary (50th Percentile) £60,000 £57,000 £60,000
Median % change year-on-year +5.26% -5.00% -4.00%
75th Percentile £80,000 £77,500 £79,225
90th Percentile £100,000 £97,500 £100,000
UK median annual salary £58,589 £54,500 £55,000
% change year-on-year +7.50% -0.91% -8.33%

Support Engineer
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Support Engineer' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Support Engineer job vacancy trend for remote/hybrid roles

Support Engineer
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Support Engineer job vacancies.

Salary distribution trend for remote Support Engineer job vacancies

Support Engineer
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Support Engineer over the 6 months to 6 October 2026.

Support Engineer salary histogram for jobs with remote/hybrid work options

Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 6 October 2026, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Support Engineer in the job title.

1 255 (60.57%) Microsoft
2 226 (53.68%) Windows
3 225 (53.44%) Microsoft 365
4 172 (40.86%) Active Directory
5 166 (39.43%) Azure
6 160 (38.00%) Problem-Solving
7 155 (36.82%) Entra ID
8 117 (27.79%) Customer Service
9 111 (26.37%) SharePoint
10 107 (25.42%) Microsoft Intune
10 107 (25.42%) Windows Server
11 106 (25.18%) DNS
12 101 (23.99%) Microsoft Exchange
13 91 (21.62%) DHCP
14 87 (20.67%) Cybersecurity
15 85 (20.19%) Firewall
16 73 (17.34%) Infrastructure Engineering
17 67 (15.91%) Continuous Improvement
18 64 (15.20%) Hyper-V
19 62 (14.73%) VPN
20 60 (14.25%) TCP/IP
21 53 (12.59%) Degree
21 53 (12.59%) ITIL
22 52 (12.35%) VMware
23 50 (11.88%) Wi-Fi
24 47 (11.16%) Change Management
24 47 (11.16%) PowerShell
25 46 (10.93%) SQL
26 45 (10.69%) VMware Infrastructure
27 39 (9.26%) Mac OS

Support Engineer Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 111 (26.37%) SharePoint
2 101 (23.99%) Microsoft Exchange
3 29 (6.89%) IIS
4 3 (0.71%) Confluence
5 1 (0.24%) JBoss
5 1 (0.24%) OpenStack
5 1 (0.24%) Red Hat Fuse
Applications
1 31 (7.36%) Microsoft Office
2 2 (0.48%) Microsoft Excel
Business Applications
1 4 (0.95%) NetSuite
1 4 (0.95%) Shopify
2 3 (0.71%) Remedy ITSM
3 1 (0.24%) Dynamics CRM
3 1 (0.24%) iTrent
3 1 (0.24%) Sage X3
Cloud Services
1 225 (53.44%) Microsoft 365
2 166 (39.43%) Azure
3 155 (36.82%) Entra ID
4 36 (8.55%) AWS
5 30 (7.13%) SaaS
6 28 (6.65%) OneDrive
7 21 (4.99%) Google Workspace
8 16 (3.80%) Mimecast
9 10 (2.38%) Power Platform
10 7 (1.66%) Power Automate
10 7 (1.66%) Serverless
11 6 (1.43%) Cloudflare
12 5 (1.19%) Cloud Computing
13 3 (0.71%) GitHub
13 3 (0.71%) GitHub Actions
14 2 (0.48%) Amazon EKS
15 1 (0.24%) Amazon ECS
15 1 (0.24%) Dynamics 365
15 1 (0.24%) PowerApps
15 1 (0.24%) Salesforce Service Cloud
Communications & Networking
1 106 (25.18%) DNS
2 91 (21.62%) DHCP
3 85 (20.19%) Firewall
4 62 (14.73%) VPN
5 60 (14.25%) TCP/IP
6 50 (11.88%) Wi-Fi
7 38 (9.03%) VoIP
8 29 (6.89%) VLAN
9 25 (5.94%) LAN
9 25 (5.94%) WAN
10 22 (5.23%) Wireless
11 9 (2.14%) Network Security
12 6 (1.43%) Unified Communications
13 5 (1.19%) Cisco IOS
13 5 (1.19%) IP Telephony
14 4 (0.95%) Remote Desktop
15 3 (0.71%) BGP
15 3 (0.71%) Cisco Firepower
15 3 (0.71%) IPsec
15 3 (0.71%) OSPF
Database & Business Intelligence
1 27 (6.41%) SQL Server
2 6 (1.43%) Azure SQL Database
3 4 (0.95%) Amazon RDS
4 2 (0.48%) MySQL
4 2 (0.48%) Power BI
5 1 (0.24%) Crystal Reports
5 1 (0.24%) Electronic Patient Records
5 1 (0.24%) PostgreSQL
5 1 (0.24%) Relational Database
5 1 (0.24%) SQL Server Integration Services
Development Applications
1 25 (5.94%) JIRA
2 9 (2.14%) Git
3 4 (0.95%) Bitbucket
4 3 (0.71%) GitLab
5 2 (0.48%) Browser DevTools
6 1 (0.24%) Jenkins
6 1 (0.24%) JUnit
6 1 (0.24%) SQL Server Management Studio (SSMS)
6 1 (0.24%) Visual Studio
General
1 213 (50.59%) Social Skills
2 27 (6.41%) Analytical Skills
3 24 (5.70%) Documentation Skills
4 22 (5.23%) Telecoms
5 21 (4.99%) Public Sector
6 20 (4.75%) Finance
6 20 (4.75%) Legal
7 18 (4.28%) Advertising
7 18 (4.28%) Organisational Skills
8 12 (2.85%) Retail
9 11 (2.61%) Games
10 10 (2.38%) Manufacturing
11 7 (1.66%) Agriculture
11 7 (1.66%) Electronics
11 7 (1.66%) Inclusion and Diversity
12 4 (0.95%) Law
13 3 (0.71%) Back Office
13 3 (0.71%) Banking
13 3 (0.71%) Presentation Skills
14 2 (0.48%) Police
Libraries, Frameworks & Software Standards
1 12 (2.85%) Middleware
2 4 (0.95%) COM
2 4 (0.95%) DCOM
2 4 (0.95%) LDAP
2 4 (0.95%) Node.js
2 4 (0.95%) Web Services
3 3 (0.71%) EDI
3 3 (0.71%) React
4 2 (0.48%) JSON
5 1 (0.24%) AngularJS
5 1 (0.24%) Apache Camel
5 1 (0.24%) Elastic Stack
5 1 (0.24%) Jakarta EE
5 1 (0.24%) Mustache
5 1 (0.24%) REST
5 1 (0.24%) SOAP
5 1 (0.24%) Spring
5 1 (0.24%) Spring Boot
5 1 (0.24%) Terraform
Miscellaneous
1 81 (19.24%) Driving Licence
2 36 (8.55%) Onboarding
3 13 (3.09%) Video Conferencing
4 12 (2.85%) Self-Motivation
5 8 (1.90%) Clustering
6 7 (1.66%) CCTV
6 7 (1.66%) Cyber Security Posture
6 7 (1.66%) Security Posture
7 6 (1.43%) Client/Server
7 6 (1.43%) Fat Client
7 6 (1.43%) iPhone
7 6 (1.43%) Thin Client
8 5 (1.19%) Enterprise Software
8 5 (1.19%) IoT
8 5 (1.19%) PKI
9 4 (0.95%) Acoustics
9 4 (0.95%) CMDB
9 4 (0.95%) Data Centre
9 4 (0.95%) Housing Association
9 4 (0.95%) Mobile App
Operating Systems
1 226 (53.68%) Windows
2 107 (25.42%) Windows Server
3 39 (9.26%) Mac OS
4 29 (6.89%) Windows 10
5 25 (5.94%) Linux
6 11 (2.61%) Android
7 5 (1.19%) Ubuntu
7 5 (1.19%) Windows Server 2016
7 5 (1.19%) Windows Server 2019
8 4 (0.95%) Apple iOS
9 3 (0.71%) Debian
9 3 (0.71%) Robot Operating System
10 1 (0.24%) Windows Server 2012
Processes & Methodologies
1 160 (38.00%) Problem-Solving
2 117 (27.79%) Customer Service
3 87 (20.67%) Cybersecurity
4 73 (17.34%) Infrastructure Engineering
5 67 (15.91%) Continuous Improvement
6 53 (12.59%) ITIL
7 47 (11.16%) Change Management
8 37 (8.79%) Service Delivery
9 36 (8.55%) Mentoring
10 31 (7.36%) Business Continuity
10 31 (7.36%) Collaborative Culture
11 28 (6.65%) Root Cause Analysis
12 27 (6.41%) Disaster Recovery
13 26 (6.18%) Incident Management
14 25 (5.94%) ITSM
14 25 (5.94%) Service Management
15 24 (5.70%) Identity Management
16 22 (5.23%) Remote Monitoring and Management
17 21 (4.99%) Customer Experience
17 21 (4.99%) Workflow
Programming Languages
1 47 (11.16%) PowerShell
2 46 (10.93%) SQL
3 15 (3.56%) R
4 6 (1.43%) Python
5 4 (0.95%) PL/SQL
6 3 (0.71%) Bash
7 2 (0.48%) T-SQL
8 1 (0.24%) Java
Qualifications
1 53 (12.59%) Degree
2 31 (7.36%) Microsoft Certification
3 20 (4.75%) Security Cleared
4 14 (3.33%) CCNA
4 14 (3.33%) Cisco Certification
5 10 (2.38%) SC Cleared
6 8 (1.90%) Azure Certification
7 7 (1.66%) Computer Science Degree
7 7 (1.66%) HNC
7 7 (1.66%) HND
7 7 (1.66%) MCSA
8 5 (1.19%) CCNP
8 5 (1.19%) MCSE
8 5 (1.19%) Microsoft Certified Professional
9 4 (0.95%) DBS Check
10 3 (0.71%) CTC Cleared
11 2 (0.48%) A+ Certification
11 2 (0.48%) City & Guilds
12 1 (0.24%) AWS Certification
12 1 (0.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 33 (7.84%) Cyber Essentials
2 26 (6.18%) SLA
3 15 (3.56%) ISO/IEC 27001
4 8 (1.90%) GDPR
5 5 (1.19%) ISO 9001
6 4 (0.95%) QA
7 2 (0.48%) Accessibility
8 1 (0.24%) DICOM
8 1 (0.24%) Disclosure Scotland
8 1 (0.24%) HL7
8 1 (0.24%) PCI DSS
System Software
1 172 (40.86%) Active Directory
2 64 (15.20%) Hyper-V
3 45 (10.69%) VMware Infrastructure
4 14 (3.33%) Virtual Machines
5 5 (1.19%) Docker
6 3 (0.71%) Terminal Services
7 2 (0.48%) Virtual Desktop
7 2 (0.48%) vSphere
8 1 (0.24%) BitLocker
Systems Management
1 107 (25.42%) Microsoft Intune
2 13 (3.09%) Systems Management Server (SMS)
3 7 (1.66%) Failover Clustering
4 4 (0.95%) Jamf Pro
5 3 (0.71%) Autotask
5 3 (0.71%) Norton AntiVirus
6 2 (0.48%) Ansible
6 2 (0.48%) Kubernetes
6 2 (0.48%) Single Sign-On
7 1 (0.24%) Grafana
7 1 (0.24%) Nessus
7 1 (0.24%) Prometheus
7 1 (0.24%) SCCM
Vendors
1 255 (60.57%) Microsoft
2 52 (12.35%) VMware
3 27 (6.41%) Veeam
4 24 (5.70%) Cisco
5 22 (5.23%) Apple
5 22 (5.23%) Google
6 15 (3.56%) CrowdStrike
7 14 (3.33%) Ubiquiti
8 13 (3.09%) Meraki
9 10 (2.38%) Acronis
9 10 (2.38%) ServiceNow
10 9 (2.14%) WatchGuard
11 7 (1.66%) Datto
11 7 (1.66%) HP
12 6 (1.43%) Synology
13 5 (1.19%) Citrix
13 5 (1.19%) ConnectWise
13 5 (1.19%) Dell
13 5 (1.19%) Salesforce
13 5 (1.19%) Sophos