3rd Line Support Jobs with Hybrid/Remote/WFH Options

Third Line Support
UK > Work from Home

The median Third Line Support salary for remote or hybrid work is £42,500 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
1 May 2025		 Same period 2024 Same period 2023
Rank 335 406 568
Rank change year-on-year +71 +162 +168
Permanent jobs requiring a 3rd Line Support 62 191 105
As % of all permanent jobs with a WFH option 0.41% 0.56% 0.25%
As % of the Job Titles category 0.46% 0.59% 0.26%
Number of salaries quoted 62 184 99
10th Percentile £36,250 £31,250 £33,700
25th Percentile £37,500 £31,813 £36,750
Median annual salary (50th Percentile) £42,500 £37,500 £42,500
Median % change year-on-year +13.33% -11.76% +3.66%
75th Percentile £52,500 £46,250 £52,125
90th Percentile - £52,500 £58,750
UK median annual salary £45,000 £40,000 £42,000
% change year-on-year +12.50% -4.76% +5.00%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,554 32,482 41,080
% of permanent jobs with a recognized job title 90.64% 95.99% 96.08%
Number of salaries quoted 9,860 24,960 29,208
10th Percentile £30,000 £33,000 £36,500
25th Percentile £43,750 £42,500 £47,250
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,777 £60,000
% change year-on-year +8.95% -12.04% -

3rd Line Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

3rd Line Support trend for jobs with Hybrid/Remote/WFH options

3rd Line Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing 3rd Line Support.

3rd Line Support salary trend for jobs with a WFH option

3rd Line Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing 3rd Line Support over the 6 months to 1 May 2025.

3rd Line Support salary histogram for jobs with a WFH option

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 May 2025, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring 3rd Line Support in the job title.

1 44 (70.97%) Windows
1 44 (70.97%) Active Directory
2 40 (64.52%) Windows Server
3 39 (62.90%) Azure
4 34 (54.84%) Microsoft 365
5 32 (51.61%) Microsoft Exchange
6 31 (50.00%) Firewall
6 31 (50.00%) VMware
7 27 (43.55%) WAN
8 26 (41.94%) Microsoft Intune
9 25 (40.32%) VMware Infrastructure
9 25 (40.32%) LAN
10 23 (37.10%) PowerShell
10 23 (37.10%) Problem-Solving
11 22 (35.48%) Microsoft
12 21 (33.87%) Windows Server 2019
13 20 (32.26%) Windows Server 2016
13 20 (32.26%) Cisco
14 19 (30.65%) DNS
15 18 (29.03%) Citrix
16 17 (27.42%) DHCP
17 16 (25.81%) ITIL
18 15 (24.19%) Meraki
18 15 (24.19%) Social Skills
19 14 (22.58%) Remote Desktop
20 13 (20.97%) Onboarding
20 13 (20.97%) Mentoring
20 13 (20.97%) Infrastructure Management
20 13 (20.97%) XenApp
20 13 (20.97%) SonicWALL

3rd Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (51.61%) Microsoft Exchange
2 11 (17.74%) IIS
3 7 (11.29%) SharePoint
Applications
1 5 (8.06%) Microsoft Office
Business Applications
1 3 (4.84%) Elite 3E
Cloud Services
1 39 (62.90%) Azure
2 34 (54.84%) Microsoft 365
3 7 (11.29%) Entra ID
4 4 (6.45%) AWS
5 1 (1.61%) Azure Stack
5 1 (1.61%) Google Workspace
5 1 (1.61%) OneDrive
Communications & Networking
1 31 (50.00%) Firewall
2 27 (43.55%) WAN
3 25 (40.32%) LAN
4 19 (30.65%) DNS
5 17 (27.42%) DHCP
6 14 (22.58%) Remote Desktop
7 9 (14.52%) VLAN
8 8 (12.90%) VoIP
9 7 (11.29%) SAN
9 7 (11.29%) VPN
10 6 (9.68%) TCP/IP
11 5 (8.06%) ADSL
11 5 (8.06%) Internet
12 4 (6.45%) SD-WAN
13 3 (4.84%) Wi-Fi
14 2 (3.23%) IPsec
14 2 (3.23%) Network Security
14 2 (3.23%) SSL
15 1 (1.61%) NAS
15 1 (1.61%) Wireless
Database & Business Intelligence
1 9 (14.52%) SQL Server
2 6 (9.68%) Amazon RDS
General
1 15 (24.19%) Social Skills
2 7 (11.29%) Manufacturing
3 5 (8.06%) Aerospace
3 5 (8.06%) Automotive
4 4 (6.45%) Finance
5 3 (4.84%) Law
5 3 (4.84%) Legal
5 3 (4.84%) Retail
6 2 (3.23%) Inclusion and Diversity
6 2 (3.23%) Marketing
6 2 (3.23%) Police
7 1 (1.61%) Analytical Skills
7 1 (1.61%) Banking
7 1 (1.61%) Documentation Skills
Miscellaneous
1 13 (20.97%) Onboarding
2 4 (6.45%) Video Conferencing
3 3 (4.84%) Management Information System
4 2 (3.23%) Driving Licence
4 2 (3.23%) PKI
5 1 (1.61%) Data Centre
Operating Systems
1 44 (70.97%) Windows
2 40 (64.52%) Windows Server
3 21 (33.87%) Windows Server 2019
4 20 (32.26%) Windows Server 2016
5 9 (14.52%) Linux
6 3 (4.84%) Windows 10
6 3 (4.84%) Windows Server 2012
7 1 (1.61%) Mac OS X
7 1 (1.61%) Windows 7
Processes & Methodologies
1 23 (37.10%) Problem-Solving
2 16 (25.81%) ITIL
3 13 (20.97%) Data Security
3 13 (20.97%) Infrastructure Management
3 13 (20.97%) Mentoring
3 13 (20.97%) Network Design
4 12 (19.35%) Cybersecurity
4 12 (19.35%) Server Building
5 8 (12.90%) Customer Service
5 8 (12.90%) Project Delivery
6 6 (9.68%) Disaster Recovery
7 5 (8.06%) Change Management
7 5 (8.06%) Time Management
8 3 (4.84%) Computer Science
8 3 (4.84%) Document Management
8 3 (4.84%) Infrastructure Engineering
8 3 (4.84%) Mobile Device Management
8 3 (4.84%) Practice Management
8 3 (4.84%) Task Automation
8 3 (4.84%) User Experience
Programming Languages
1 23 (37.10%) PowerShell
2 8 (12.90%) SQL
Qualifications
1 7 (11.29%) Degree
2 5 (8.06%) A+ Certification
2 5 (8.06%) Network+ Certification
3 3 (4.84%) Computer Science Degree
3 3 (4.84%) Microsoft Certification
4 2 (3.23%) CCNA
4 2 (3.23%) Cisco Certification
4 2 (3.23%) CISM
4 2 (3.23%) CISSP
4 2 (3.23%) Master's Degree
5 1 (1.61%) SC Cleared
5 1 (1.61%) Security Cleared
Quality Assurance & Compliance
1 1 (1.61%) SLA
System Software
1 44 (70.97%) Active Directory
2 25 (40.32%) VMware Infrastructure
3 13 (20.97%) XenApp
4 11 (17.74%) Terminal Services
5 9 (14.52%) Hyper-V
6 6 (9.68%) vSphere
7 2 (3.23%) Microsoft Virtual Server
7 2 (3.23%) Virtual Servers
7 2 (3.23%) VMware ESXi
8 1 (1.61%) Virtual Desktop
Systems Management
1 26 (41.94%) Microsoft Intune
2 3 (4.84%) SCCM
3 2 (3.23%) Proxmox
4 1 (1.61%) Active Directory Federation Services
Vendors
1 31 (50.00%) VMware
2 22 (35.48%) Microsoft
3 20 (32.26%) Cisco
4 18 (29.03%) Citrix
5 15 (24.19%) Meraki
6 13 (20.97%) CheckPoint
6 13 (20.97%) SonicWALL
7 6 (9.68%) Dell
7 6 (9.68%) HP
7 6 (9.68%) NetApp
8 3 (4.84%) iManage
8 3 (4.84%) Intapp
8 3 (4.84%) Riverbed
9 2 (3.23%) Aruba
9 2 (3.23%) Fortinet
9 2 (3.23%) Okta
10 1 (1.61%) Google
10 1 (1.61%) Sage
45 3rd Line Support jobs Nationwide