IT Support Jobs with Work from Home Options

IT Support
UK > Work from Home

The median IT Support salary for remote or hybrid work is £31,500 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 222 277 419
Rank change year-on-year +55 +142 -69
Permanent jobs requiring an IT Support 395 368 648
As % of all permanent jobs with a WFH option 1.41% 1.12% 0.83%
As % of the Job Titles category 1.47% 1.17% 0.85%
Number of salaries quoted 356 306 553
10th Percentile £24,250 £23,461 £21,500
25th Percentile £26,000 £26,500 £25,250
Median annual salary (50th Percentile) £31,500 £32,250 £30,000
Median % change year-on-year -2.33% +7.50% -4.00%
75th Percentile £38,375 £40,000 £37,500
90th Percentile £47,500 £52,500 £49,350
UK median annual salary £29,000 £32,000 £30,000
% change year-on-year -9.38% +6.67% +7.14%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 26,891 31,453 76,163
% of permanent jobs with a recognized job title 96.26% 95.84% 96.99%
Number of salaries quoted 19,582 23,849 44,441
10th Percentile £34,500 £36,750 £36,250
25th Percentile £42,500 £46,749 £45,750
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,728 £80,000 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing IT Support.

IT Support salary trend for jobs with a WFH option

IT Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing IT Support over the 6 months to 26 July 2024.

IT Support salary histogram for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 26 July 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring IT Support in the job title.

1 230 (58.23%) Microsoft 365
2 196 (49.62%) Microsoft
3 186 (47.09%) Windows
4 142 (35.95%) Customer Service
5 138 (34.94%) Active Directory
6 134 (33.92%) Azure
6 134 (33.92%) Social Skills
7 90 (22.78%) ITIL
8 84 (21.27%) Windows 10
9 73 (18.48%) Microsoft Office
10 70 (17.72%) Problem-Solving
11 63 (15.95%) Windows Server
12 54 (13.67%) Microsoft Exchange
13 52 (13.16%) Hyper-V
14 49 (12.41%) Wi-Fi
14 49 (12.41%) Finance
15 47 (11.90%) VMware
15 47 (11.90%) Driving Licence
16 44 (11.14%) Entra ID
17 42 (10.63%) Degree
17 42 (10.63%) Firewall
18 41 (10.38%) Microsoft Certification
19 40 (10.13%) Microsoft Intune
20 35 (8.86%) VMware Infrastructure
21 34 (8.61%) Incident Management
22 32 (8.10%) Cisco
23 31 (7.85%) SharePoint
24 30 (7.59%) SCCM
24 30 (7.59%) Inclusion and Diversity
25 29 (7.34%) Internet

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (13.67%) Microsoft Exchange
2 31 (7.85%) SharePoint
3 4 (1.01%) Exchange Server 2000
4 3 (0.76%) OpenStack
5 2 (0.51%) Exchange Server 2013
5 2 (0.51%) WordPress
6 1 (0.25%) Apache
6 1 (0.25%) CMS
6 1 (0.25%) Exchange Server 2007
6 1 (0.25%) Exchange Server 2010
6 1 (0.25%) IIS
6 1 (0.25%) SharePoint 2013
6 1 (0.25%) Site Server
6 1 (0.25%) Tomcat
Applications
1 73 (18.48%) Microsoft Office
2 8 (2.03%) Microsoft Excel
3 2 (0.51%) Microsoft PowerPoint
4 1 (0.25%) Spreadsheet
Business Applications
1 3 (0.76%) Carpe Diem
1 3 (0.76%) Dynamics CRM
1 3 (0.76%) Dynamics NAV
2 2 (0.51%) Elite 3E
3 1 (0.25%) Dynamics AX
Cloud Services
1 230 (58.23%) Microsoft 365
2 134 (33.92%) Azure
3 44 (11.14%) Entra ID
4 15 (3.80%) AWS
5 8 (2.03%) WhatsApp
6 7 (1.77%) OneDrive
7 5 (1.27%) Cloud Computing
8 4 (1.01%) Amazon EC2
8 4 (1.01%) Google Workspace
8 4 (1.01%) SaaS
9 3 (0.76%) Asana
9 3 (0.76%) Nutanix
9 3 (0.76%) Slack
10 2 (0.51%) Mimecast
10 2 (0.51%) Power Platform
11 1 (0.25%) PowerApps
11 1 (0.25%) Serverless
Communications & Networking
1 49 (12.41%) Wi-Fi
2 42 (10.63%) Firewall
3 29 (7.34%) Internet
4 28 (7.09%) DNS
5 21 (5.32%) DHCP
5 21 (5.32%) SAN
6 20 (5.06%) LAN
7 19 (4.81%) TCP/IP
7 19 (4.81%) WAN
8 17 (4.30%) VPN
9 16 (4.05%) Wireless
10 13 (3.29%) VoIP
11 12 (3.04%) Remote Desktop
12 9 (2.28%) VLAN
13 7 (1.77%) Unified Communications
14 5 (1.27%) Network Security
15 4 (1.01%) Multicast
15 4 (1.01%) Unicast
15 4 (1.01%) WLAN
16 3 (0.76%) Skype
Database & Business Intelligence
1 26 (6.58%) SQL Server
2 10 (2.53%) Amazon RDS
3 7 (1.77%) SQL Server Reporting Services
4 4 (1.01%) DB2
5 3 (0.76%) Oracle Database
6 2 (0.51%) Amazon QuickSight
7 1 (0.25%) MySQL
7 1 (0.25%) Power BI
Development Applications
1 5 (1.27%) JIRA
2 1 (0.25%) Jenkins
General
1 134 (33.92%) Social Skills
2 49 (12.41%) Finance
3 30 (7.59%) Inclusion and Diversity
4 16 (4.05%) Law
4 16 (4.05%) Organisational Skills
5 13 (3.29%) Legal
6 11 (2.78%) Banking
7 8 (2.03%) Analytical Skills
7 8 (2.03%) Public Sector
8 7 (1.77%) Games
9 6 (1.52%) Manufacturing
9 6 (1.52%) Telecoms
10 5 (1.27%) Documentation Skills
11 4 (1.01%) Advertising
11 4 (1.01%) Marketing
11 4 (1.01%) Retail
12 3 (0.76%) Online Betting
13 2 (0.51%) Pharmaceutical
14 1 (0.25%) Back Office
14 1 (0.25%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.51%) .NET
1 2 (0.51%) CSS
1 2 (0.51%) HTML
2 1 (0.25%) 802.1X
2 1 (0.25%) EDI
2 1 (0.25%) LAMP
2 1 (0.25%) RESTEasy
2 1 (0.25%) Software Packaging
2 1 (0.25%) Web Services
Miscellaneous
1 47 (11.90%) Driving Licence
2 17 (4.30%) Enterprise Storage
3 16 (4.05%) Management Information System
4 15 (3.80%) Replication
5 11 (2.78%) Self-Motivation
5 11 (2.78%) Social Media
6 9 (2.28%) Onboarding
7 8 (2.03%) Data Centre
8 6 (1.52%) Video Conferencing
9 5 (1.27%) iPhone
9 5 (1.27%) Low-Code
10 4 (1.01%) EPoS
10 4 (1.01%) Smartphone
11 3 (0.76%) Blackberry
11 3 (0.76%) CMDB
11 3 (0.76%) Enterprise Software
12 2 (0.51%) Handset
12 2 (0.51%) iPad
12 2 (0.51%) Product Ownership
12 2 (0.51%) Public Cloud
Operating Systems
1 186 (47.09%) Windows
2 84 (21.27%) Windows 10
3 63 (15.95%) Windows Server
4 27 (6.84%) Windows Server 2019
5 23 (5.82%) Windows Server 2016
6 22 (5.57%) Apple iOS
7 19 (4.81%) Android
8 18 (4.56%) Linux
9 17 (4.30%) Mac OS
10 16 (4.05%) Windows Server 2012
11 13 (3.29%) Windows 7
12 6 (1.52%) Mac OS X
13 4 (1.01%) Unix
14 3 (0.76%) Windows Server 2008
15 2 (0.51%) Windows 8
Processes & Methodologies
1 142 (35.95%) Customer Service
2 90 (22.78%) ITIL
3 70 (17.72%) Problem-Solving
4 34 (8.61%) Incident Management
5 28 (7.09%) Service Delivery
6 26 (6.58%) Cybersecurity
7 23 (5.82%) Service Management
8 21 (5.32%) ITSM
9 17 (4.30%) Time Management
10 16 (4.05%) Remote Monitoring and Management
11 15 (3.80%) Problem Management
12 14 (3.54%) Computer Science
13 13 (3.29%) Asset Management
13 13 (3.29%) Mentoring
14 12 (3.04%) Agile
14 12 (3.04%) Continuous Improvement
14 12 (3.04%) CRM
15 11 (2.78%) Collaborative Working
16 9 (2.28%) Desktop Virtualisation
17 8 (2.03%) Disaster Recovery
Programming Languages
1 23 (5.82%) SQL
2 12 (3.04%) PowerShell
3 3 (0.76%) Python
4 1 (0.25%) Bash
4 1 (0.25%) C#
4 1 (0.25%) JavaScript
4 1 (0.25%) PHP
4 1 (0.25%) T-SQL
4 1 (0.25%) VBA
Qualifications
1 42 (10.63%) Degree
2 41 (10.38%) Microsoft Certification
3 13 (3.29%) Azure Certification
4 10 (2.53%) A+ Certification
4 10 (2.53%) DBS Check
5 9 (2.28%) ITIL Foundation Certificate
6 8 (2.03%) Security Cleared
7 7 (1.77%) Network+ Certification
8 6 (1.52%) MCITP
8 6 (1.52%) SC Cleared
9 5 (1.27%) CCNA
9 5 (1.27%) Cisco Certification
9 5 (1.27%) Computer Science Degree
9 5 (1.27%) MCSE
10 3 (0.76%) ITIL Certification
10 3 (0.76%) MCP
11 2 (0.51%) CompTIA Security+
11 2 (0.51%) Postgraduate
12 1 (0.25%) BPSS Clearance
12 1 (0.25%) SANS
Quality Assurance & Compliance
1 18 (4.56%) SLA
2 14 (3.54%) Cyber Essentials
3 8 (2.03%) GDPR
3 8 (2.03%) ISO/IEC 27001
4 5 (1.27%) QA
5 4 (1.01%) PCI DSS
6 2 (0.51%) ISO/IEC 20000
System Software
1 138 (34.94%) Active Directory
2 52 (13.16%) Hyper-V
3 35 (8.86%) VMware Infrastructure
4 14 (3.54%) Virtual Desktop
5 6 (1.52%) Docker
6 5 (1.27%) Virtual Machines
7 3 (0.76%) Terminal Services
7 3 (0.76%) VMware ESXi
8 1 (0.25%) Microsoft Virtual Server
8 1 (0.25%) Virtual Servers
Systems Management
1 40 (10.13%) Microsoft Intune
2 30 (7.59%) SCCM
3 7 (1.77%) PaperCut
4 6 (1.52%) Autotask
5 5 (1.27%) Cisco CUCM
5 5 (1.27%) ServiceCenter
6 4 (1.01%) Kubernetes
7 3 (0.76%) AirWatch
7 3 (0.76%) Ansible
7 3 (0.76%) NetBackup
8 2 (0.51%) Jamf Pro
9 1 (0.25%) FortiGate
9 1 (0.25%) Single Sign-On
9 1 (0.25%) ZABBIX
Vendors
1 196 (49.62%) Microsoft
2 47 (11.90%) VMware
3 32 (8.10%) Cisco
4 22 (5.57%) Citrix
5 15 (3.80%) Veeam
6 11 (2.78%) HP
7 10 (2.53%) Meraki
7 10 (2.53%) ServiceNow
8 9 (2.28%) Sophos
9 8 (2.03%) Datto
9 8 (2.03%) iManage
9 8 (2.03%) Palo Alto
10 7 (1.77%) BT
10 7 (1.77%) Canon
10 7 (1.77%) Draytek
10 7 (1.77%) Fortinet
10 7 (1.77%) WatchGuard
11 6 (1.52%) Aruba
11 6 (1.52%) ESET
12 5 (1.27%) ConnectWise