IT Support Jobs with Hybrid/Remote/WFH Options

IT Support
UK > Work from Home

The median IT Support salary for remote or hybrid work is £31,000 per year, according to job vacancies posted during the 6 months leading to 18 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 Jul 2025
Same period 2024 Same period 2023
Rank 162 213 293
Rank change year-on-year +51 +80 +112
Permanent jobs requiring an IT Support 449 500 380
As % of all permanent jobs with a WFH option 2.13% 1.58% 1.11%
As % of the Job Titles category 2.33% 1.65% 1.16%
Number of salaries quoted 408 454 311
10th Percentile £19,750 £24,250 £23,500
25th Percentile £25,250 £25,500 £26,250
Median annual salary (50th Percentile) £31,000 £30,500 £32,000
Median % change year-on-year +1.64% -4.69% +6.67%
75th Percentile £38,750 £37,250 £40,000
90th Percentile £50,000 £43,750 £52,500
UK median annual salary £31,000 £28,500 £32,000
% change year-on-year +8.77% -10.94% +8.40%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 19,279 30,370 32,840
% of permanent jobs with a recognized job title 91.36% 96.24% 95.82%
Number of salaries quoted 10,639 22,555 24,689
10th Percentile £25,267 £33,250 £36,750
25th Percentile £38,000 £42,500 £46,750
Median annual salary (50th Percentile) £55,000 £57,500 £62,500
Median % change year-on-year -4.35% -8.00% +4.17%
75th Percentile £75,000 £75,000 £80,000
90th Percentile £97,500 £95,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

IT Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with Hybrid/Remote/WFH options

IT Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing IT Support.

IT Support salary trend for jobs with a WFH option

IT Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing IT Support over the 6 months to 18 July 2025.

IT Support salary histogram for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 18 July 2025, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring IT Support in the job title.

1 210 (46.77%) Microsoft 365
2 197 (43.88%) Windows
3 194 (43.21%) Microsoft
4 177 (39.42%) Social Skills
5 170 (37.86%) Active Directory
6 145 (32.29%) Problem-Solving
7 132 (29.40%) Azure
8 107 (23.83%) Customer Service
9 71 (15.81%) Microsoft Office
10 66 (14.70%) Microsoft Exchange
11 65 (14.48%) SharePoint
12 62 (13.81%) Windows Server
13 58 (12.92%) Firewall
14 56 (12.47%) Microsoft Intune
15 55 (12.25%) Entra ID
16 54 (12.03%) Driving Licence
17 51 (11.36%) Mentoring
18 45 (10.02%) ITIL
19 44 (9.80%) Cybersecurity
20 41 (9.13%) DNS
20 41 (9.13%) Law
20 41 (9.13%) Degree
21 39 (8.69%) Windows 10
22 38 (8.46%) Analytical Skills
22 38 (8.46%) CRM
23 37 (8.24%) Self-Motivation
24 36 (8.02%) PowerShell
25 35 (7.80%) Service Delivery
25 35 (7.80%) DHCP
25 35 (7.80%) Onboarding

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (14.70%) Microsoft Exchange
2 65 (14.48%) SharePoint
3 14 (3.12%) IIS
4 10 (2.23%) Confluence
5 9 (2.00%) Tomcat
6 4 (0.89%) IBM Domino
Applications
1 71 (15.81%) Microsoft Office
2 20 (4.45%) Microsoft Excel
3 5 (1.11%) Microsoft PowerPoint
Business Applications
1 12 (2.67%) NetSuite
2 4 (0.89%) Sage 1000
3 3 (0.67%) Sage 50
4 2 (0.45%) Carpe Diem
Cloud Services
1 210 (46.77%) Microsoft 365
2 132 (29.40%) Azure
3 55 (12.25%) Entra ID
4 23 (5.12%) SaaS
5 20 (4.45%) Power Automate
6 19 (4.23%) Power Platform
7 17 (3.79%) Microsoft Copilot
8 13 (2.90%) AWS
9 11 (2.45%) OneDrive
10 10 (2.23%) PowerApps
11 8 (1.78%) PaaS
12 7 (1.56%) Google Workspace
13 6 (1.34%) Google Docs
14 3 (0.67%) Mimecast
15 2 (0.45%) Cloud Computing
15 2 (0.45%) IaaS
16 1 (0.22%) Dynamics 365
16 1 (0.22%) Salesforce Service Cloud
16 1 (0.22%) Slack
Communications & Networking
1 58 (12.92%) Firewall
2 41 (9.13%) DNS
3 35 (7.80%) DHCP
4 33 (7.35%) VPN
5 26 (5.79%) Wi-Fi
6 25 (5.57%) VLAN
7 14 (3.12%) LAN
7 14 (3.12%) TCP/IP
7 14 (3.12%) VoIP
7 14 (3.12%) WAN
8 13 (2.90%) Wireless
9 11 (2.45%) Internet
9 11 (2.45%) SSL
10 9 (2.00%) DMARC
11 5 (1.11%) ADSL
11 5 (1.11%) NAS
11 5 (1.11%) SAN
12 4 (0.89%) IP Telephony
12 4 (0.89%) SD-WAN
13 3 (0.67%) Remote Desktop
Database & Business Intelligence
1 22 (4.90%) SQL Server
2 10 (2.23%) Amazon RDS
3 9 (2.00%) PostgreSQL
3 9 (2.00%) Power BI
4 4 (0.89%) SQL Server Integration Services
4 4 (0.89%) SQL Server Reporting Services
Development Applications
1 10 (2.23%) JIRA
General
1 177 (39.42%) Social Skills
2 41 (9.13%) Law
3 38 (8.46%) Analytical Skills
4 31 (6.90%) Organisational Skills
5 29 (6.46%) Legal
6 19 (4.23%) Manufacturing
6 19 (4.23%) Pharmaceutical
7 16 (3.56%) Finance
7 16 (3.56%) Inclusion and Diversity
8 12 (2.67%) Public Sector
9 9 (2.00%) Czech Language
9 9 (2.00%) Presentation Skills
10 8 (1.78%) Automotive
11 7 (1.56%) Retail
12 6 (1.34%) Advertising
12 6 (1.34%) Telecoms
13 4 (0.89%) Social Housing
13 4 (0.89%) Swedish Language
14 3 (0.67%) French Language
14 3 (0.67%) Marketing
Libraries, Frameworks & Software Standards
1 10 (2.23%) 802.1X
2 9 (2.00%) JSON
2 9 (2.00%) REST
2 9 (2.00%) SOAP
2 9 (2.00%) XML
3 4 (0.89%) .NET
3 4 (0.89%) ASP.NET
3 4 (0.89%) CSS
3 4 (0.89%) HTML
4 1 (0.22%) EDI
4 1 (0.22%) ModSecurity
4 1 (0.22%) WSH
Miscellaneous
1 54 (12.03%) Driving Licence
2 37 (8.24%) Self-Motivation
3 35 (7.80%) Onboarding
4 26 (5.79%) EPoS
5 9 (2.00%) Enterprise Software
5 9 (2.00%) FMCG
5 9 (2.00%) Video Conferencing
6 7 (1.56%) iPhone
7 5 (1.11%) Public Cloud
8 4 (0.89%) Data Centre
9 3 (0.67%) Blackberry
9 3 (0.67%) Management Information System
10 2 (0.45%) Renewable Energy
11 1 (0.22%) 3D Printing
11 1 (0.22%) BYOD
11 1 (0.22%) Device Driver
11 1 (0.22%) Handset
11 1 (0.22%) Mainframe
11 1 (0.22%) NHS
Operating Systems
1 197 (43.88%) Windows
2 62 (13.81%) Windows Server
3 39 (8.69%) Windows 10
4 33 (7.35%) Linux
5 23 (5.12%) Android
6 20 (4.45%) Apple iOS
7 18 (4.01%) Mac OS
8 11 (2.45%) Windows Server 2019
9 9 (2.00%) Unix
10 8 (1.78%) Windows 7
11 6 (1.34%) Mac OS X
11 6 (1.34%) Windows Server 2016
Processes & Methodologies
1 145 (32.29%) Problem-Solving
2 107 (23.83%) Customer Service
3 51 (11.36%) Mentoring
4 45 (10.02%) ITIL
5 44 (9.80%) Cybersecurity
6 38 (8.46%) CRM
7 35 (7.80%) Service Delivery
8 29 (6.46%) ITSM
8 29 (6.46%) Time Management
9 26 (5.79%) Service Management
10 24 (5.35%) Project Management
11 23 (5.12%) Asset Management
11 23 (5.12%) Coaching
12 19 (4.23%) Computer Science
12 19 (4.23%) Customer-Centricity
12 19 (4.23%) Disaster Recovery
13 18 (4.01%) Mobile Device Management
14 17 (3.79%) Continuous Improvement
14 17 (3.79%) Customer Engagement
14 17 (3.79%) Data Privacy
Programming Languages
1 36 (8.02%) PowerShell
2 18 (4.01%) JavaScript
2 18 (4.01%) SQL
2 18 (4.01%) VBA
3 9 (2.00%) Java
4 6 (1.34%) Python
5 5 (1.11%) VB
6 4 (0.89%) C#
6 4 (0.89%) T-SQL
6 4 (0.89%) VB.NET
7 1 (0.22%) VBScript
Qualifications
1 41 (9.13%) Degree
2 29 (6.46%) Microsoft Certification
3 13 (2.90%) A+ Certification
3 13 (2.90%) Network+ Certification
4 12 (2.67%) CCNA
4 12 (2.67%) Cisco Certification
4 12 (2.67%) MCSA
5 11 (2.45%) MCP
5 11 (2.45%) MCSE
6 9 (2.00%) CCNP
6 9 (2.00%) DBS Check
7 7 (1.56%) Security Cleared
8 6 (1.34%) ITIL Foundation Certificate
9 5 (1.11%) Computer Science Degree
9 5 (1.11%) DV Cleared
9 5 (1.11%) ITIL Certification
10 3 (0.67%) Azure Certification
11 2 (0.45%) AWS Certification
11 2 (0.45%) NVQ Level 3
11 2 (0.45%) SC Cleared
Quality Assurance & Compliance
1 22 (4.90%) SLA
2 17 (3.79%) ISO/IEC 27001
3 4 (0.89%) Accessibility
4 2 (0.45%) Cyber Essentials
4 2 (0.45%) Cyber Essentials PLUS
4 2 (0.45%) ISO 9001
5 1 (0.22%) GDPR
System Software
1 170 (37.86%) Active Directory
2 16 (3.56%) Hyper-V
3 7 (1.56%) VMware Infrastructure
4 4 (0.89%) Virtual Desktop
5 3 (0.67%) VMware ESXi
6 2 (0.45%) Microsoft Virtual Server
6 2 (0.45%) Virtual Servers
7 1 (0.22%) BitLocker
7 1 (0.22%) Firmware
7 1 (0.22%) vSphere
Systems Management
1 56 (12.47%) Microsoft Intune
2 11 (2.45%) Single Sign-On
3 7 (1.56%) Jamf Pro
4 5 (1.11%) AirWatch
4 5 (1.11%) SCCM
5 4 (0.89%) WSUS
6 1 (0.22%) Ansible
6 1 (0.22%) Panaseer
6 1 (0.22%) Plesk
6 1 (0.22%) Terraform
Vendors
1 194 (43.21%) Microsoft
2 20 (4.45%) Apple
3 15 (3.34%) Google
4 14 (3.12%) Cisco
5 13 (2.90%) VMware
6 11 (2.45%) Salesforce
7 9 (2.00%) Oracle
8 7 (1.56%) Sage
8 7 (1.56%) ServiceNow
9 6 (1.34%) Fortinet
9 6 (1.34%) Meraki
9 6 (1.34%) SonicWALL
9 6 (1.34%) Sophos
10 5 (1.11%) Citrix
10 5 (1.11%) ConnectWise
10 5 (1.11%) HP
10 5 (1.11%) iManage
10 5 (1.11%) Logitech
10 5 (1.11%) WatchGuard
11 4 (0.89%) ESET