Hybrid/Remote IT Support Job Trends

IT Support
UK > Work from Home

The median IT Support salary for remote/hybrid work is £32,500 per year, according to job vacancies posted during the 6 months leading to 13 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jul 2026
Same period 2025 Same period 2024
Rank 115 128 194
Rank change year-on-year +13 +66 +76
Permanent jobs requiring an IT Support 524 449 536
As % of all permanent jobs with remote/hybrid work options 2.45% 2.71% 1.68%
As % of the Job Titles category 2.61% 2.94% 1.75%
Number of salaries quoted 477 407 486
10th Percentile £24,000 £19,750 £24,250
25th Percentile £27,789 £25,250 £25,500
Median annual salary (50th Percentile) £32,500 £31,500 £30,490
Median % change year-on-year +3.17% +3.31% -6.18%
75th Percentile £40,500 £38,750 £37,250
90th Percentile £48,750 £50,000 £43,750
UK median annual salary £32,500 £31,000 £28,500
% change year-on-year +4.84% +8.77% -9.52%

All Permanent IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 20,064 15,268 30,665
% of permanent jobs with a recognized job title 93.98% 92.32% 96.06%
Number of salaries quoted 14,616 9,503 23,643
10th Percentile £35,000 £30,000 £32,750
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £58,000 £57,150
Median % change year-on-year +3.45% +1.49% -8.56%
75th Percentile £80,000 £77,500 £75,000
90th Percentile £97,500 £100,000 £95,000
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -12.50%

IT Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

IT Support job vacancy trend for remote/hybrid roles

IT Support
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote IT Support job vacancies.

Salary distribution trend for remote IT Support job vacancies

IT Support
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing IT Support over the 6 months to 13 July 2026.

IT Support salary histogram for jobs with remote/hybrid work options

IT Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 13 July 2026, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring IT Support in the job title.

1 352 (67.18%) Microsoft
2 309 (58.97%) Microsoft 365
3 284 (54.20%) Windows
4 202 (38.55%) Active Directory
5 198 (37.79%) Azure
5 198 (37.79%) Problem-Solving
6 177 (33.78%) Customer Service
7 153 (29.20%) Entra ID
8 120 (22.90%) Windows Server
9 119 (22.71%) SharePoint
10 116 (22.14%) Microsoft Intune
11 107 (20.42%) Microsoft Exchange
12 102 (19.47%) DNS
13 92 (17.56%) DHCP
14 84 (16.03%) Firewall
15 83 (15.84%) ITIL
16 77 (14.69%) Cybersecurity
17 67 (12.79%) Windows 10
18 63 (12.02%) TCP/IP
18 63 (12.02%) Wi-Fi
19 59 (11.26%) VPN
20 56 (10.69%) Degree
20 56 (10.69%) Mac OS
21 54 (10.31%) Microsoft Office
22 53 (10.11%) VoIP
23 52 (9.92%) Continuous Improvement
24 46 (8.78%) Hyper-V
25 45 (8.59%) Service Delivery
26 43 (8.21%) DBS Check
27 42 (8.02%) Microsoft Certification

IT Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 119 (22.71%) SharePoint
2 107 (20.42%) Microsoft Exchange
3 9 (1.72%) Exchange Server 2007
3 9 (1.72%) Exchange Server 2010
3 9 (1.72%) Exchange Server 2013
4 7 (1.34%) Confluence
4 7 (1.34%) IIS
5 3 (0.57%) SAS
6 1 (0.19%) Blackberry Enterprise Server
Applications
1 54 (10.31%) Microsoft Office
2 12 (2.29%) Microsoft Project
3 8 (1.53%) Microsoft Excel
4 5 (0.95%) Microsoft PowerPoint
5 1 (0.19%) Chatbot
Business Applications
1 8 (1.53%) Dynamics NAV
2 5 (0.95%) Salesforce CRM
2 5 (0.95%) SAP Business One
3 3 (0.57%) NetSuite
4 1 (0.19%) Dynamics CRM
Cloud Services
1 309 (58.97%) Microsoft 365
2 198 (37.79%) Azure
3 153 (29.20%) Entra ID
4 34 (6.49%) SaaS
5 33 (6.30%) AWS
6 31 (5.92%) OneDrive
7 30 (5.73%) Google Workspace
8 26 (4.96%) Power Platform
9 22 (4.20%) Power Automate
10 14 (2.67%) Mimecast
11 7 (1.34%) Cloud Computing
12 6 (1.15%) Cloudflare
13 5 (0.95%) Intacct
14 4 (0.76%) Azure Sentinel
14 4 (0.76%) Dropbox
15 3 (0.57%) Microsoft Copilot
16 2 (0.38%) GCP
17 1 (0.19%) IaaS
17 1 (0.19%) Slack
Communications & Networking
1 102 (19.47%) DNS
2 92 (17.56%) DHCP
3 84 (16.03%) Firewall
4 63 (12.02%) TCP/IP
4 63 (12.02%) Wi-Fi
5 59 (11.26%) VPN
6 53 (10.11%) VoIP
7 31 (5.92%) LAN
8 30 (5.73%) WAN
9 17 (3.24%) VLAN
10 16 (3.05%) Wireless
11 6 (1.15%) Internet
11 6 (1.15%) Remote Desktop
12 5 (0.95%) Network Security
13 3 (0.57%) NAS
14 2 (0.38%) SSL
15 1 (0.19%) Cisco IPT
15 1 (0.19%) Modbus
15 1 (0.19%) SAN
15 1 (0.19%) SNMP
Database & Business Intelligence
1 20 (3.82%) Power BI
2 10 (1.91%) SQL Server
3 6 (1.15%) MySQL
4 5 (0.95%) PostgreSQL
5 4 (0.76%) Amazon RDS
5 4 (0.76%) Relational Database
6 1 (0.19%) SQL Server Reporting Services
Development Applications
1 31 (5.92%) JIRA
2 5 (0.95%) VersionOne
3 1 (0.19%) Rational Rhapsody
3 1 (0.19%) SQL Server Management Studio (SSMS)
General
1 222 (42.37%) Social Skills
2 39 (7.44%) Organisational Skills
3 38 (7.25%) Finance
4 27 (5.15%) Legal
5 20 (3.82%) Advertising
6 18 (3.44%) Inclusion and Diversity
7 16 (3.05%) Law
8 15 (2.86%) Analytical Skills
9 12 (2.29%) Documentation Skills
9 12 (2.29%) Telecoms
10 10 (1.91%) Manufacturing
10 10 (1.91%) Retail
11 9 (1.72%) Games
12 8 (1.53%) Public Sector
13 6 (1.15%) Marketing
14 5 (0.95%) Publishing
15 4 (0.76%) Aerospace
15 4 (0.76%) Financial Institution
16 2 (0.38%) Military
16 2 (0.38%) Police
Libraries, Frameworks & Software Standards
1 7 (1.34%) EDI
2 3 (0.57%) JSON
2 3 (0.57%) XML
3 2 (0.38%) OAuth
3 2 (0.38%) REST
3 2 (0.38%) SOAP
4 1 (0.19%) Middleware
Miscellaneous
1 76 (14.50%) Driving Licence
2 61 (11.64%) Onboarding
3 17 (3.24%) Self-Motivation
4 15 (2.86%) Management Information System
5 12 (2.29%) Video Conferencing
6 9 (1.72%) CCTV
7 8 (1.53%) Clustering
8 5 (0.95%) Legacy Systems
8 5 (0.95%) Raspberry Pi
8 5 (0.95%) Social Media
9 4 (0.76%) Housing Association
9 4 (0.76%) Security Posture
10 3 (0.57%) CMDB
10 3 (0.57%) Cyber Security Posture
10 3 (0.57%) Microsoft Licensing
10 3 (0.57%) Reinsurance
11 2 (0.38%) Data Centre
11 2 (0.38%) Enterprise Software
11 2 (0.38%) Fat Client
11 2 (0.38%) Virtual Team
Operating Systems
1 284 (54.20%) Windows
2 120 (22.90%) Windows Server
3 67 (12.79%) Windows 10
4 56 (10.69%) Mac OS
5 23 (4.39%) Linux
6 22 (4.20%) Windows Server 2016
7 17 (3.24%) Windows Server 2012
8 13 (2.48%) Windows Server 2019
9 12 (2.29%) Apple iOS
10 10 (1.91%) Android
11 9 (1.72%) Windows Server 2008
12 5 (0.95%) Ubuntu
13 3 (0.57%) CentOS
14 1 (0.19%) Mac OS X
Processes & Methodologies
1 198 (37.79%) Problem-Solving
2 177 (33.78%) Customer Service
3 83 (15.84%) ITIL
4 77 (14.69%) Cybersecurity
5 52 (9.92%) Continuous Improvement
6 45 (8.59%) Service Delivery
7 41 (7.82%) Project Management
7 41 (7.82%) Service Management
8 35 (6.68%) Project Delivery
9 33 (6.30%) Remote Monitoring and Management
10 31 (5.92%) ITSM
11 30 (5.73%) Infrastructure Engineering
12 26 (4.96%) Change Management
12 26 (4.96%) ERP
13 25 (4.77%) CRM
14 20 (3.82%) Logistics
15 19 (3.63%) Identity Management
16 18 (3.44%) Process Improvement
17 17 (3.24%) Mentoring
18 16 (3.05%) Data Management
Programming Languages
1 34 (6.49%) PowerShell
2 21 (4.01%) SQL
3 10 (1.91%) R
4 5 (0.95%) Python
5 4 (0.76%) Delphi
5 4 (0.76%) Pascal
5 4 (0.76%) PHP
6 3 (0.57%) Bash
7 2 (0.38%) T-SQL
8 1 (0.19%) Google Apps Script
8 1 (0.19%) Java
Qualifications
1 56 (10.69%) Degree
2 43 (8.21%) DBS Check
3 42 (8.02%) Microsoft Certification
4 19 (3.63%) Azure Certification
5 9 (1.72%) CCNA
5 9 (1.72%) Cisco Certification
6 6 (1.15%) A+ Certification
6 6 (1.15%) Computer Science Degree
7 5 (0.95%) HNC
7 5 (0.95%) HND
7 5 (0.95%) Network+ Certification
7 5 (0.95%) Security Cleared
8 4 (0.76%) Microsoft Certified Professional
8 4 (0.76%) SC Cleared
9 1 (0.19%) ACSP
9 1 (0.19%) AWS Certification
9 1 (0.19%) AWS Certified Cloud Practitioner
9 1 (0.19%) BPSS Clearance
9 1 (0.19%) CompTIA Security+
9 1 (0.19%) ITIL Certification
Quality Assurance & Compliance
1 32 (6.11%) Cyber Essentials
2 28 (5.34%) SLA
3 14 (2.67%) ISO/IEC 27001
4 4 (0.76%) Cyber Essentials PLUS
4 4 (0.76%) QA
5 3 (0.57%) PMO
6 2 (0.38%) Accessibility
6 2 (0.38%) GDPR
7 1 (0.19%) Data Quality
7 1 (0.19%) ISO 22301
System Software
1 202 (38.55%) Active Directory
2 46 (8.78%) Hyper-V
3 26 (4.96%) VMware Infrastructure
4 8 (1.53%) Virtual Machines
5 5 (0.95%) Terminal Services
5 5 (0.95%) vSphere
6 3 (0.57%) BitLocker
6 3 (0.57%) Microsoft Virtual Server
6 3 (0.57%) Virtual Servers
Systems Management
1 116 (22.14%) Microsoft Intune
2 10 (1.91%) SCCM
3 9 (1.72%) Autotask
4 8 (1.53%) Failover Clustering
4 8 (1.53%) Jamf Pro
5 7 (1.34%) Active Directory Federation Services
6 6 (1.15%) Systems Management Server (SMS)
7 4 (0.76%) Single Sign-On
8 1 (0.19%) Microsoft Clustering
8 1 (0.19%) WSUS
Vendors
1 352 (67.18%) Microsoft
2 31 (5.92%) VMware
3 30 (5.73%) Google
4 23 (4.39%) Apple
5 21 (4.01%) Meraki
6 19 (3.63%) Ubiquiti
7 16 (3.05%) Cisco
8 15 (2.86%) Veeam
9 12 (2.29%) ServiceNow
10 11 (2.10%) HP
10 11 (2.10%) Sage
11 10 (1.91%) CrowdStrike
12 9 (1.72%) Dell
13 7 (1.34%) Salesforce
14 6 (1.15%) ConnectWise
14 6 (1.15%) Freshdesk
14 6 (1.15%) OpenText
14 6 (1.15%) SonicWALL
15 5 (0.95%) Acronis
15 5 (0.95%) Synology