IT Support Jobs with Hybrid/Remote/WFH Options

IT Support
UK > Work from Home

The median IT Support salary for remote or hybrid work is £32,000 per year, according to job vacancies posted during the 6 months leading to 3 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 May 2025
Same period 2024 Same period 2023
Rank 129 187 266
Rank change year-on-year +58 +79 +119
Permanent jobs requiring an IT Support 385 573 520
As % of all permanent jobs with a WFH option 2.54% 1.69% 1.22%
As % of the Job Titles category 2.80% 1.76% 1.27%
Number of salaries quoted 339 527 388
10th Percentile £22,425 £24,250 £24,500
25th Percentile £26,500 £25,500 £26,250
Median annual salary (50th Percentile) £32,000 £30,000 £32,500
Median % change year-on-year +6.67% -7.69% +8.33%
75th Percentile £38,750 £37,250 £40,000
90th Percentile £53,730 £42,500 £49,795
UK median annual salary £31,500 £29,000 £31,000
% change year-on-year +8.62% -6.45% +6.90%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,761 32,474 40,893
% of permanent jobs with a recognized job title 90.71% 96.00% 96.05%
Number of salaries quoted 9,932 24,947 29,049
10th Percentile £30,000 £33,008 £36,711
25th Percentile £43,750 £42,500 £47,447
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

IT Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with Hybrid/Remote/WFH options

IT Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing IT Support.

IT Support salary trend for jobs with a WFH option

IT Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing IT Support over the 6 months to 3 May 2025.

IT Support salary histogram for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 3 May 2025, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring IT Support in the job title.

1 199 (51.69%) Microsoft 365
2 198 (51.43%) Windows
3 173 (44.94%) Microsoft
4 165 (42.86%) Active Directory
5 131 (34.03%) Social Skills
6 125 (32.47%) Azure
7 114 (29.61%) Problem-Solving
8 87 (22.60%) Customer Service
9 72 (18.70%) Microsoft Exchange
10 67 (17.40%) SharePoint
11 65 (16.88%) Windows Server
12 60 (15.58%) ITIL
13 58 (15.06%) Firewall
14 52 (13.51%) Microsoft Office
14 52 (13.51%) Entra ID
15 50 (12.99%) Microsoft Intune
16 48 (12.47%) DNS
17 41 (10.65%) Linux
18 40 (10.39%) Driving Licence
18 40 (10.39%) Windows 10
19 39 (10.13%) VPN
20 38 (9.87%) ITSM
21 37 (9.61%) Degree
22 35 (9.09%) Analytical Skills
23 34 (8.83%) Wi-Fi
24 33 (8.57%) Law
24 33 (8.57%) CRM
24 33 (8.57%) PowerShell
25 32 (8.31%) Mentoring
26 31 (8.05%) Cybersecurity

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (18.70%) Microsoft Exchange
2 67 (17.40%) SharePoint
3 10 (2.60%) Confluence
3 10 (2.60%) IIS
4 6 (1.56%) Tomcat
5 4 (1.04%) IBM Domino
6 1 (0.26%) Apache
6 1 (0.26%) CMS
6 1 (0.26%) WordPress
Applications
1 52 (13.51%) Microsoft Office
2 10 (2.60%) Microsoft Excel
3 3 (0.78%) Microsoft PowerPoint
4 1 (0.26%) Spreadsheet
Business Applications
1 8 (2.08%) Sage 50
2 7 (1.82%) NetSuite
3 5 (1.30%) Sage 200
4 2 (0.52%) Carpe Diem
5 1 (0.26%) Dynamics AX
Cloud Services
1 199 (51.69%) Microsoft 365
2 125 (32.47%) Azure
3 52 (13.51%) Entra ID
4 30 (7.79%) SaaS
5 13 (3.38%) AWS
5 13 (3.38%) Microsoft Copilot
6 12 (3.12%) OneDrive
6 12 (3.12%) Power Automate
7 8 (2.08%) Google Workspace
8 6 (1.56%) Google Docs
8 6 (1.56%) Mimecast
8 6 (1.56%) PaaS
9 5 (1.30%) Power Platform
10 3 (0.78%) Dynamics 365
10 3 (0.78%) PowerApps
10 3 (0.78%) WhatsApp
11 2 (0.52%) Cloud Computing
11 2 (0.52%) IaaS
11 2 (0.52%) Veeva
12 1 (0.26%) Amazon EC2
Communications & Networking
1 58 (15.06%) Firewall
2 48 (12.47%) DNS
3 39 (10.13%) VPN
4 34 (8.83%) Wi-Fi
5 30 (7.79%) DHCP
6 21 (5.45%) VLAN
7 14 (3.64%) LAN
7 14 (3.64%) WAN
8 13 (3.38%) VoIP
9 12 (3.12%) TCP/IP
10 11 (2.86%) Internet
11 9 (2.34%) Wireless
12 8 (2.08%) SSL
13 5 (1.30%) ADSL
13 5 (1.30%) DMARC
13 5 (1.30%) NAS
13 5 (1.30%) SAN
14 4 (1.04%) SD-WAN
15 3 (0.78%) Remote Desktop
16 2 (0.52%) WebEx
Database & Business Intelligence
1 10 (2.60%) Amazon RDS
2 8 (2.08%) SQL Server
3 5 (1.30%) PostgreSQL
4 1 (0.26%) MariaDB
Development Applications
1 10 (2.60%) JIRA
2 1 (0.26%) Git
2 1 (0.26%) Visual Studio
General
1 131 (34.03%) Social Skills
2 35 (9.09%) Analytical Skills
3 33 (8.57%) Law
4 26 (6.75%) Finance
5 23 (5.97%) Legal
6 18 (4.68%) Organisational Skills
7 17 (4.42%) Manufacturing
8 12 (3.12%) Inclusion and Diversity
9 10 (2.60%) Pharmaceutical
10 8 (2.08%) Retail
11 7 (1.82%) Telecoms
12 5 (1.30%) Czech Language
12 5 (1.30%) Presentation Skills
13 4 (1.04%) Advertising
13 4 (1.04%) Public Sector
14 3 (0.78%) Automotive
14 3 (0.78%) Marketing
15 2 (0.52%) French Language
16 1 (0.26%) Arabic Language
16 1 (0.26%) Back Office
Libraries, Frameworks & Software Standards
1 10 (2.60%) 802.1X
2 5 (1.30%) JSON
2 5 (1.30%) REST
2 5 (1.30%) SOAP
2 5 (1.30%) XML
3 1 (0.26%) Software Packaging
3 1 (0.26%) WSH
Miscellaneous
1 40 (10.39%) Driving Licence
2 29 (7.53%) Self-Motivation
3 24 (6.23%) Onboarding
4 15 (3.90%) EPoS
4 15 (3.90%) Video Conferencing
5 8 (2.08%) FMCG
6 6 (1.56%) iPhone
7 5 (1.30%) Enterprise Software
8 4 (1.04%) Hedge funds
9 3 (0.78%) Management Information System
10 2 (0.52%) Biopharmaceutical
10 2 (0.52%) Blackberry
10 2 (0.52%) Life Science
10 2 (0.52%) Manufacturing Execution System
10 2 (0.52%) Renewable Energy
11 1 (0.26%) Handset
11 1 (0.26%) NHS
11 1 (0.26%) Replication
Operating Systems
1 198 (51.43%) Windows
2 65 (16.88%) Windows Server
3 41 (10.65%) Linux
4 40 (10.39%) Windows 10
5 22 (5.71%) Android
6 21 (5.45%) Apple iOS
7 16 (4.16%) Mac OS
8 10 (2.60%) Windows Server 2019
9 8 (2.08%) Windows 7
10 5 (1.30%) Unix
10 5 (1.30%) Windows Server 2016
11 4 (1.04%) Mac OS X
12 1 (0.26%) Debian
12 1 (0.26%) Red Hat Enterprise Linux
12 1 (0.26%) Ubuntu
12 1 (0.26%) Windows 8
Processes & Methodologies
1 114 (29.61%) Problem-Solving
2 87 (22.60%) Customer Service
3 60 (15.58%) ITIL
4 38 (9.87%) ITSM
5 33 (8.57%) CRM
6 32 (8.31%) Mentoring
7 31 (8.05%) Cybersecurity
8 30 (7.79%) Service Delivery
9 21 (5.45%) Project Management
10 20 (5.19%) Mobile Device Management
11 19 (4.94%) Time Management
12 18 (4.68%) Agile
12 18 (4.68%) DevOps
12 18 (4.68%) Disaster Recovery
12 18 (4.68%) Service Management
13 17 (4.42%) Coaching
13 17 (4.42%) Migration
14 15 (3.90%) Asset Management
14 15 (3.90%) Continuous Improvement
14 15 (3.90%) User Experience
Programming Languages
1 33 (8.57%) PowerShell
2 26 (6.75%) SQL
3 6 (1.56%) Python
4 5 (1.30%) Java
4 5 (1.30%) JavaScript
4 5 (1.30%) VBA
5 2 (0.52%) C-shell
5 2 (0.52%) Korn
5 2 (0.52%) Shell Script
6 1 (0.26%) Bash
6 1 (0.26%) VBScript
Qualifications
1 37 (9.61%) Degree
2 26 (6.75%) Microsoft Certification
3 13 (3.38%) A+ Certification
3 13 (3.38%) Network+ Certification
4 10 (2.60%) MCSA
5 9 (2.34%) CCNA
5 9 (2.34%) Cisco Certification
5 9 (2.34%) MCP
5 9 (2.34%) MCSE
6 6 (1.56%) CCNP
6 6 (1.56%) ITIL Foundation Certificate
7 5 (1.30%) DBS Check
7 5 (1.30%) DV Cleared
7 5 (1.30%) Security Cleared
8 3 (0.78%) Computer Science Degree
8 3 (0.78%) ITIL Certification
9 2 (0.52%) AWS Certification
9 2 (0.52%) Azure Certification
9 2 (0.52%) Master's Degree
9 2 (0.52%) PhD
Quality Assurance & Compliance
1 17 (4.42%) SLA
2 13 (3.38%) ISO/IEC 27001
3 4 (1.04%) Accessibility
4 3 (0.78%) ISO 9001
5 2 (0.52%) Cyber Essentials
5 2 (0.52%) Cyber Essentials PLUS
6 1 (0.26%) GDPR
6 1 (0.26%) ISO 14001
System Software
1 165 (42.86%) Active Directory
2 8 (2.08%) Hyper-V
2 8 (2.08%) VMware Infrastructure
3 4 (1.04%) Virtual Desktop
4 3 (0.78%) VMware ESXi
5 2 (0.52%) Microsoft Virtual Server
5 2 (0.52%) Virtual Servers
6 1 (0.26%) BitLocker
6 1 (0.26%) Docker
6 1 (0.26%) Firmware
Systems Management
1 50 (12.99%) Microsoft Intune
2 7 (1.82%) Single Sign-On
3 5 (1.30%) AirWatch
4 3 (0.78%) Jamf Pro
5 1 (0.26%) Ansible
5 1 (0.26%) SCCM
Vendors
1 173 (44.94%) Microsoft
2 19 (4.94%) Apple
3 18 (4.68%) ServiceNow
4 16 (4.16%) VMware
5 15 (3.90%) Google
6 9 (2.34%) Cisco
7 8 (2.08%) Meraki
7 8 (2.08%) Sage
8 7 (1.82%) Oracle
8 7 (1.82%) Salesforce
9 6 (1.56%) SonicWALL
10 5 (1.30%) Citrix
10 5 (1.30%) Fortinet
10 5 (1.30%) iManage
10 5 (1.30%) Sophos
10 5 (1.30%) WatchGuard
11 4 (1.04%) IBM
12 3 (0.78%) Acronis
12 3 (0.78%) Kaseya
13 2 (0.52%) Aruba