Period
to

The median annual salary for an IT Support was £30,000 in advertised job vacancies in Work from Home during the 6 months to 13 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > Work from Home
6 months to
13 Aug 2022
Same period 2021 Same period 2020
Rank 385 345 256
Rank change year-on-year -40 -89 +14
Permanent jobs requiring an IT Support 646 341 48
As % of all permanent jobs with a WFH option 0.85% 0.83% 0.54%
As % of the Job Titles category 0.91% 0.89% 0.57%
Number of salaries quoted 551 291 45
10th Percentile £22,000 £21,000 £21,250
25th Percentile £25,500 £25,250 £25,750
Median annual salary (50th Percentile) £30,000 £30,000 £30,000
Median % change year-on-year - - +5.26%
75th Percentile £38,000 £38,750 £40,000
90th Percentile £48,750 £45,000 £54,750
UK median annual salary £30,000 £28,166 £29,500
% change year-on-year +6.51% -4.52% +7.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Work from Home
Permanent vacancies in Work from Home with a recognized job title 71,141 38,491 8,426
% of permanent IT jobs with a recognized job title 93.47% 93.31% 95.05%
Number of salaries quoted 43,024 29,754 7,362
10th Percentile £36,250 £33,750 £32,500
25th Percentile £46,000 £42,500 £42,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -
75th Percentile £80,000 £73,750 £72,500
90th Percentile £95,000 £88,750 £85,000
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +10.00%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing IT Support.

IT Support salary trend for jobs with a WFH option

IT Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing IT Support over the 6 months to 13 August 2022.

IT Support salary histogram for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring IT Skills in Jobs with a WFH Option

For the 6 months to 13 August 2022, IT Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option featuring IT Support in the job title.

1 407 (63.00%) Windows
2 349 (54.02%) Microsoft 365
3 310 (47.99%) Microsoft
4 273 (42.26%) Active Directory
5 202 (31.27%) Social Skills
6 187 (28.95%) Windows Server
7 142 (21.98%) Azure
7 142 (21.98%) Windows 10
8 134 (20.74%) Microsoft Office
9 131 (20.28%) ITIL
10 92 (14.24%) SharePoint
11 89 (13.78%) Problem-Solving
12 86 (13.31%) SQL
13 80 (12.38%) DNS
14 76 (11.76%) VMware
15 75 (11.61%) Firewall
16 68 (10.53%) Finance
17 65 (10.06%) Linux
17 65 (10.06%) DHCP
18 64 (9.91%) VPN
19 63 (9.75%) SLA
20 61 (9.44%) PowerShell
21 59 (9.13%) Microsoft Intune
22 56 (8.67%) SCCM
23 55 (8.51%) TCP/IP
24 54 (8.36%) Inclusion and Diversity
25 51 (7.89%) MS Exchange
26 49 (7.59%) Service Delivery
27 48 (7.43%) Security Cleared
28 47 (7.28%) VMware Infrastructure

IT Support Skill Set
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (14.24%) SharePoint
2 51 (7.89%) MS Exchange
3 8 (1.24%) IIS
4 7 (1.08%) Confluence
5 6 (0.93%) Skype for Business
6 4 (0.62%) WebSphere
7 3 (0.46%) Apache
7 3 (0.46%) CMS
8 2 (0.31%) Exchange Server 2010
8 2 (0.31%) WordPress
9 1 (0.15%) JBoss
9 1 (0.15%) nginx
9 1 (0.15%) Office Communications Server
9 1 (0.15%) WebLogic
9 1 (0.15%) WebSphere Application Server
Applications
1 134 (20.74%) Microsoft Office
2 14 (2.17%) Microsoft Excel
3 5 (0.77%) Microsoft PowerPoint
4 4 (0.62%) Spreadsheet
5 3 (0.46%) MS Visio
6 1 (0.15%) Acrobat
6 1 (0.15%) Microsoft Project
Business Applications
1 7 (1.08%) Dynamics CRM
2 2 (0.31%) Magento
2 2 (0.31%) NetSuite
2 2 (0.31%) Salesforce.com CRM
2 2 (0.31%) SAP Business One
2 2 (0.31%) SAP ERP
2 2 (0.31%) Shopify
2 2 (0.31%) Visualfiles
3 1 (0.15%) Carpe Diem
3 1 (0.15%) CaseMap
3 1 (0.15%) Primavera
3 1 (0.15%) Relativity
3 1 (0.15%) RMDS
3 1 (0.15%) Sage X3
3 1 (0.15%) Teamcenter
Cloud Services
1 349 (54.02%) Microsoft 365
2 142 (21.98%) Azure
3 39 (6.04%) AWS
4 34 (5.26%) Azure Active Directory
5 21 (3.25%) Google Workspace
6 18 (2.79%) OneDrive
7 14 (2.17%) Dynamics 365
8 12 (1.86%) SaaS
9 8 (1.24%) Mimecast
9 8 (1.24%) Power Platform
10 7 (1.08%) Google Docs
11 4 (0.62%) PowerApps
11 4 (0.62%) Slack
12 3 (0.46%) Rubrik
13 2 (0.31%) Amazon EC2
13 2 (0.31%) Amazon S3
13 2 (0.31%) Azure Storage
13 2 (0.31%) Cloud Computing
13 2 (0.31%) Dropbox
13 2 (0.31%) Power Automate
Communications & Networking
1 80 (12.38%) DNS
2 75 (11.61%) Firewall
3 65 (10.06%) DHCP
4 64 (9.91%) VPN
5 55 (8.51%) TCP/IP
6 39 (6.04%) LAN
7 33 (5.11%) WAN
8 32 (4.95%) Wi-Fi
9 29 (4.49%) Wireless
10 28 (4.33%) VLAN
11 23 (3.56%) Internet
12 16 (2.48%) SAN
12 16 (2.48%) VoIP
13 13 (2.01%) NAS
13 13 (2.01%) Remote Desktop
14 9 (1.39%) SSL
15 8 (1.24%) Skype
15 8 (1.24%) SMTP
16 7 (1.08%) MPLS
16 7 (1.08%) WebEx
Database & Business Intelligence
1 41 (6.35%) SQL Server
2 13 (2.01%) Amazon RDS
3 6 (0.93%) Power BI
4 3 (0.46%) Azure SQL Database
4 3 (0.46%) Data Warehouse
5 2 (0.31%) Elasticsearch
5 2 (0.31%) PostgreSQL
6 1 (0.15%) Crystal Reports
6 1 (0.15%) DB2
6 1 (0.15%) MySQL
6 1 (0.15%) Oracle Database
Development Applications
1 22 (3.41%) JIRA
2 13 (2.01%) Git (software)
3 7 (1.08%) GitLab
4 4 (0.62%) IBM UrbanCode
4 4 (0.62%) Jenkins
4 4 (0.62%) Selenium
5 2 (0.31%) Visual Studio
6 1 (0.15%) Eclipse
6 1 (0.15%) Subversion
General
1 202 (31.27%) Social Skills
2 68 (10.53%) Finance
3 54 (8.36%) Inclusion and Diversity
4 35 (5.42%) Public Sector
5 34 (5.26%) Analytical Skills
6 31 (4.80%) Banking
6 31 (4.80%) Legal
7 24 (3.72%) Advertising
8 23 (3.56%) Retail
9 20 (3.10%) Organisational Skills
10 19 (2.94%) Law
11 16 (2.48%) Marketing
12 14 (2.17%) Manufacturing
13 11 (1.70%) Games
14 10 (1.55%) Back Office
14 10 (1.55%) Local Government
15 9 (1.39%) Telecoms
16 8 (1.24%) Documentation Skills
17 6 (0.93%) German Language
17 6 (0.93%) Publishing
Libraries, Frameworks & Software Standards
1 5 (0.77%) .NET
1 5 (0.77%) HTML
2 3 (0.46%) LDAP
2 3 (0.46%) Software Packaging
2 3 (0.46%) XML
3 2 (0.31%) WebSockets
3 2 (0.31%) XMPP
3 2 (0.31%) X-Windows
4 1 (0.15%) COM
4 1 (0.15%) CSS
4 1 (0.15%) EDI
4 1 (0.15%) HTML5
4 1 (0.15%) J2EE
4 1 (0.15%) Middleware
4 1 (0.15%) RabbitMQ
4 1 (0.15%) REST
4 1 (0.15%) Web Services
Miscellaneous
1 45 (6.97%) Self-Motivation
2 33 (5.11%) Management Information System
3 28 (4.33%) Video Conferencing
4 16 (2.48%) Driving Licence
5 14 (2.17%) Linux Command Line
6 13 (2.01%) iPhone
7 8 (1.24%) Blackberry
7 8 (1.24%) User Experience
8 7 (1.08%) Educational Technology
8 7 (1.08%) Private Cloud
9 6 (0.93%) BYOD
9 6 (0.93%) iPad
10 5 (0.77%) Public Cloud
10 5 (0.77%) Raspberry Pi
11 4 (0.62%) CCTV
11 4 (0.62%) Data Centre
11 4 (0.62%) EPoS
11 4 (0.62%) Replication
12 3 (0.46%) Animation
12 3 (0.46%) Smartphone
Operating Systems
1 407 (63.00%) Windows
2 187 (28.95%) Windows Server
3 142 (21.98%) Windows 10
4 65 (10.06%) Linux
5 43 (6.66%) Windows Server 2016
6 39 (6.04%) Mac OS
7 37 (5.73%) Windows Server 2019
8 33 (5.11%) Windows Server 2012
9 32 (4.95%) Apple iOS
10 29 (4.49%) Android
11 17 (2.63%) Windows 7
12 14 (2.17%) Windows Server 2008
13 9 (1.39%) Solaris
13 9 (1.39%) Ubuntu
14 8 (1.24%) Unix
15 6 (0.93%) Mac OS X
16 4 (0.62%) AIX
17 3 (0.46%) Windows 8
18 2 (0.31%) CentOS
18 2 (0.31%) Red Hat Enterprise Linux
Processes & Methodologies
1 131 (20.28%) ITIL
2 89 (13.78%) Problem-Solving
3 49 (7.59%) Service Delivery
4 40 (6.19%) Project Management
5 37 (5.73%) Incident Management
6 36 (5.57%) Continuous Improvement
7 32 (4.95%) Service Management
8 31 (4.80%) Agile
9 28 (4.33%) Mobile Device Management
10 27 (4.18%) Mathematics
11 26 (4.02%) Problem Management
12 24 (3.72%) CRM
13 23 (3.56%) Time Management
14 22 (3.41%) Asset Management
15 21 (3.25%) ITSM
16 18 (2.79%) Coaching
16 18 (2.79%) Disaster Recovery
16 18 (2.79%) Task Automation
17 17 (2.63%) Change Management
18 15 (2.32%) Identity Management
Programming Languages
1 86 (13.31%) SQL
2 61 (9.44%) PowerShell
3 23 (3.56%) C
4 20 (3.10%) Bash
4 20 (3.10%) Python
5 7 (1.08%) VBA
6 6 (0.93%) C#
7 5 (0.77%) Perl
7 5 (0.77%) T-SQL
8 3 (0.46%) C++
8 3 (0.46%) PL/SQL
9 2 (0.31%) Apex Code
9 2 (0.31%) Ruby
10 1 (0.15%) COBOL
10 1 (0.15%) Java
10 1 (0.15%) JavaScript
10 1 (0.15%) Shell Script
Qualifications
1 48 (7.43%) Security Cleared
2 42 (6.50%) Microsoft Certification
3 39 (6.04%) Degree
4 29 (4.49%) SC Cleared
5 23 (3.56%) MCP
5 23 (3.56%) MCSE
6 16 (2.48%) MCSA
7 15 (2.32%) A+ Certification
7 15 (2.32%) CCNA
7 15 (2.32%) Cisco Certification
8 10 (1.55%) DBS Check
8 10 (1.55%) ITIL Foundation Certificate
9 9 (1.39%) ITIL Certification
10 6 (0.93%) Citrix Certification
10 6 (0.93%) Computer Science Degree
10 6 (0.93%) MCITP
11 5 (0.77%) HNC
12 4 (0.62%) CCNP
13 3 (0.46%) ACSP
13 3 (0.46%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 63 (9.75%) SLA
2 20 (3.10%) ISO/IEC 27001
3 8 (1.24%) Cyber Essentials
3 8 (1.24%) GDPR
4 5 (0.77%) Cyber Essentials PLUS
5 4 (0.62%) Sarbanes-Oxley
6 2 (0.31%) ISO 9001
7 1 (0.15%) Accessibility
7 1 (0.15%) P3O
7 1 (0.15%) PMO
System Software
1 273 (42.26%) Active Directory
2 47 (7.28%) VMware Infrastructure
3 36 (5.57%) Hyper-V
4 13 (2.01%) vSphere
5 8 (1.24%) Virtual Desktop
6 6 (0.93%) Citrix Hypervisor
6 6 (0.93%) Terminal Services
6 6 (0.93%) VMware ESXi
6 6 (0.93%) XenApp
7 4 (0.62%) XenDesktop
8 2 (0.31%) Docker
8 2 (0.31%) Virtual Machines
9 1 (0.15%) Firmware
9 1 (0.15%) Microsoft Virtual Server
9 1 (0.15%) NFS
9 1 (0.15%) Virtual Servers
Systems Management
1 59 (9.13%) Microsoft Intune
2 56 (8.67%) SCCM
3 17 (2.63%) Jamf Pro
4 15 (2.32%) Single Sign-On
5 10 (1.55%) WSUS
6 9 (1.39%) FortiGate
7 6 (0.93%) Prometheus
8 5 (0.77%) CASB
8 5 (0.77%) Grafana
8 5 (0.77%) Kubernetes
9 3 (0.46%) AirWatch
9 3 (0.46%) NetBackup
9 3 (0.46%) vCenter Server
10 2 (0.31%) Active Directory Federation Services
10 2 (0.31%) Cisco CUCM
10 2 (0.31%) Cisco UCCX
10 2 (0.31%) Kibana
10 2 (0.31%) Nessus
10 2 (0.31%) SCOM
11 1 (0.15%) Terraform
Vendors
1 310 (47.99%) Microsoft
2 76 (11.76%) VMware
3 41 (6.35%) Apple
4 38 (5.88%) Cisco
5 35 (5.42%) Citrix
6 31 (4.80%) Google
7 17 (2.63%) HP
8 16 (2.48%) ServiceNow
9 14 (2.17%) Veeam
10 12 (1.86%) Meraki
11 9 (1.39%) Okta
12 8 (1.24%) SAP
12 8 (1.24%) Splunk
13 7 (1.08%) Dell
13 7 (1.08%) NETGEAR
13 7 (1.08%) Oracle
13 7 (1.08%) Sophos
13 7 (1.08%) Sparx
13 7 (1.08%) Zscaler
14 6 (0.93%) iManage