Period
to 5 April 2020

The median annual salary for a Service Desk Manager was £45,000 in advertised job vacancies in Yorkshire during the 6 months to 5 April 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
England > Yorkshire
6 months to
5 Apr 2020
Same period 2019 Same period 2018
Rank 222 275 312
Rank change year-on-year +53 +37 +6
Permanent jobs requiring a Service Desk Manager 8 4 12
As % of all permanent jobs advertised in Yorkshire 0.14% 0.054% 0.12%
As % of the Job Titles category 0.14% 0.056% 0.12%
Number of salaries quoted 7 3 12
Median annual salary £45,000 £35,000 £35,000
Median salary % change year-on-year +28.57% - -8.50%
10th Percentile £41,250 £28,700 £21,800
90th Percentile £59,250 £37,500 £38,750
England median annual salary £40,000 £47,000 £45,000
% change year-on-year -14.89% +4.44% +5.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 5,626 7,182 10,139
% of permanent IT jobs with a recognized job title 96.22% 97.30% 97.68%
Number of salaries quoted 4,729 5,951 8,660
Median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,250 £25,000 £26,250
90th Percentile £67,500 £62,500 £60,000
England median annual salary £52,500 £52,000 £50,000
% change year-on-year +0.96% +4.00% +5.26%

Service Desk Manager
Job Vacancy Trend in Yorkshire

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Desk Manager in Yorkshire

Service Desk Manager
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing Service Desk Manager in Yorkshire.

Salary trend for Service Desk Manager in Yorkshire

Service Desk Manager
Salary Histogram in Yorkshire

Salary distribution for jobs citing Service Desk Manager in Yorkshire over the 6 months to 5 April 2020.

Salary histogram for Service Desk Manager in Yorkshire

Service Desk Manager
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the Yorkshire region over the 6 months to 5 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +33 6 £42,500 +21.43%
North Yorkshire - 2 £52,500 -
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 5 April 2020, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Service Desk Manager in the job title.

1 6 (75.00%) Windows
1 6 (75.00%) Microsoft
2 5 (62.50%) ITIL
2 5 (62.50%) Change Management
2 5 (62.50%) Windows Server 2012
3 4 (50.00%) Windows Server
4 3 (37.50%) Service Delivery
4 3 (37.50%) Microsoft Office
4 3 (37.50%) Configuration Management
4 3 (37.50%) Incident Management
4 3 (37.50%) ISO/IEC 27001
4 3 (37.50%) Hyper-V
5 2 (25.00%) vSphere
5 2 (25.00%) Skype for Business
5 2 (25.00%) Continuous Improvement
5 2 (25.00%) Office 365
5 2 (25.00%) Windows 8
5 2 (25.00%) VMware
5 2 (25.00%) Service Management
5 2 (25.00%) Active Directory
5 2 (25.00%) SLA
5 2 (25.00%) Cisco
5 2 (25.00%) Windows Server 2003
5 2 (25.00%) Telecoms
5 2 (25.00%) Firewall
5 2 (25.00%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 2 (25.00%) Virtual Infrastructure
5 2 (25.00%) Actionable Insight
5 2 (25.00%) Actionable Recommendations
5 2 (25.00%) IT Strategy

Service Desk Manager Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (25.00%) Skype for Business
Applications
1 3 (37.50%) Microsoft Office
Business Applications
1 2 (25.00%) Dynamics NAV
Cloud Services
1 2 (25.00%) Office 365
2 1 (12.50%) IaaS
Communications & Networking
1 2 (25.00%) Firewall
1 2 (25.00%) Skype
General
1 2 (25.00%) Telecoms
2 1 (12.50%) Finance
2 1 (12.50%) Legal
Miscellaneous
1 2 (25.00%) Analytical Skills
Operating Systems
1 6 (75.00%) Windows
2 5 (62.50%) Windows Server 2012
3 4 (50.00%) Windows Server
4 2 (25.00%) Windows 8
4 2 (25.00%) Windows Server 2003
4 2 (25.00%) Windows Server 2008
4 2 (25.00%) Windows Server 2016
Processes & Methodologies
1 5 (62.50%) Change Management
1 5 (62.50%) ITIL
2 3 (37.50%) Configuration Management
2 3 (37.50%) Incident Management
2 3 (37.50%) Service Delivery
3 2 (25.00%) Actionable Insight
3 2 (25.00%) Continuous Improvement
3 2 (25.00%) IT Strategy
3 2 (25.00%) Service Management
3 2 (25.00%) Virtual Infrastructure
4 1 (12.50%) Asset Management
4 1 (12.50%) Business Continuity
4 1 (12.50%) Coaching
4 1 (12.50%) Information Security
4 1 (12.50%) ITSM
4 1 (12.50%) Line Management
4 1 (12.50%) People Management
4 1 (12.50%) Supplier Management
Qualifications
1 1 (12.50%) ITIL Certification
Quality Assurance & Compliance
1 3 (37.50%) ISO/IEC 27001
2 2 (25.00%) Actionable Recommendations
2 2 (25.00%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 2 (25.00%) SLA
System Software
1 3 (37.50%) Hyper-V
2 2 (25.00%) Active Directory
2 2 (25.00%) VMware Infrastructure
2 2 (25.00%) vSphere
Vendors
1 6 (75.00%) Microsoft
2 2 (25.00%) Cisco
2 2 (25.00%) VMware