Period
to 18 May 2021

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 May 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
18 May 2021
Same period 2020 Same period 2019
Rank 102 101 123
Rank change year-on-year -1 +22 -11
Permanent jobs citing SLA 147 115 206
As % of all permanent jobs advertised in Yorkshire 2.82% 2.42% 2.75%
As % of the Quality Assurance & Compliance category 26.58% 21.06% 17.79%
Number of salaries quoted 122 99 153
10th Percentile £18,775 £20,725 £18,000
25th Percentile £24,000 £26,250 £23,300
Median annual salary (50th Percentile) £33,250 £37,000 £34,000
Median % change year-on-year -10.14% +8.82% +13.33%
75th Percentile £46,125 £47,500 £52,500
90th Percentile £55,000 £57,500 £65,250
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - +0.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 553 546 1,158
As % of all permanent IT jobs advertised in Yorkshire 10.61% 11.49% 15.47%
Number of salaries quoted 436 452 791
10th Percentile £24,000 £26,250 £20,250
25th Percentile £31,250 £32,688 £27,250
Median annual salary (50th Percentile) £45,000 £45,000 £42,500
Median % change year-on-year - +5.88% +1.19%
75th Percentile £57,500 £55,000 £53,750
90th Percentile £71,250 £65,000 £61,250
England median annual salary £55,000 £53,500 £50,000
% change year-on-year +2.80% +7.00% -

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

Salary distribution for jobs citing SLA in Yorkshire over the 6 months to 18 May 2021.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 18 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +14 82 £34,000 -8.26% 7
South Yorkshire -13 37 £28,500 +3.64% 9
North Yorkshire +9 20 £40,000 +7.38% 1
East Yorkshire -6 8 £28,750 +43.75% 1
SLA
England

For the 6 months to 18 May 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 73 (49.66%) Microsoft
2 72 (48.98%) Microsoft 365
3 68 (46.26%) Social Skills
4 61 (41.50%) Active Directory
5 56 (38.10%) Windows
6 53 (36.05%) ITIL
7 42 (28.57%) Finance
8 34 (23.13%) VMware
9 33 (22.45%) Analytical Skills
10 32 (21.77%) Windows 10
11 30 (20.41%) Windows Server
11 30 (20.41%) Citrix
12 29 (19.73%) Microsoft Office
13 28 (19.05%) VMware Infrastructure
13 28 (19.05%) Problem-Solving
14 27 (18.37%) Azure
15 26 (17.69%) Service Management
16 23 (15.65%) Windows Server 2016
17 22 (14.97%) VPN
17 22 (14.97%) Continuous Improvement
18 21 (14.29%) DNA
19 20 (13.61%) TCP/IP
19 20 (13.61%) Change Management
19 20 (13.61%) Firewall
19 20 (13.61%) Windows Server 2012
20 19 (12.93%) ITSM
21 18 (12.24%) DNS
21 18 (12.24%) SCCM
22 17 (11.56%) ITIL Foundation Certificate
23 16 (10.88%) Cisco

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.72%) MS Exchange
2 3 (2.04%) IIS
3 1 (0.68%) ColdFusion
3 1 (0.68%) Moodle
3 1 (0.68%) SharePoint
3 1 (0.68%) Totara
Applications
1 29 (19.73%) Microsoft Office
2 9 (6.12%) Microsoft Excel
3 1 (0.68%) Spreadsheet
Business Applications
1 7 (4.76%) Remedy ITSM
Cloud Services
1 72 (48.98%) Microsoft 365
2 27 (18.37%) Azure
3 6 (4.08%) AWS
4 1 (0.68%) Azure Active Directory
4 1 (0.68%) Cloud Computing
4 1 (0.68%) IaaS
4 1 (0.68%) SaaS
Communications & Networking
1 22 (14.97%) VPN
2 20 (13.61%) Firewall
2 20 (13.61%) TCP/IP
3 18 (12.24%) DNS
4 13 (8.84%) SAN
5 12 (8.16%) DHCP
6 9 (6.12%) Skype
6 9 (6.12%) Wi-Fi
7 8 (5.44%) BGP
7 8 (5.44%) LAN
7 8 (5.44%) OSPF
7 8 (5.44%) VLAN
7 8 (5.44%) WAN
8 7 (4.76%) Remote Desktop
9 6 (4.08%) Cisco IOS
9 6 (4.08%) Junos
9 6 (4.08%) Quagga
9 6 (4.08%) tcpdump
9 6 (4.08%) Wireshark
9 6 (4.08%) xDSL
Database & Business Intelligence
1 9 (6.12%) Amazon RDS
2 3 (2.04%) SQL Server
3 1 (0.68%) SQL Server Analysis Services
3 1 (0.68%) SQL Server Integration Services
3 1 (0.68%) SQL Server Reporting Services
Development Applications
1 1 (0.68%) JIRA
General
1 68 (46.26%) Social Skills
2 42 (28.57%) Finance
3 33 (22.45%) Analytical Skills
4 15 (10.20%) Telecoms
5 6 (4.08%) Marketing
6 5 (3.40%) Public Sector
7 2 (1.36%) Automotive
7 2 (1.36%) Back Office
8 1 (0.68%) Documentation Skills
8 1 (0.68%) Law
8 1 (0.68%) Legal
8 1 (0.68%) Manufacturing
8 1 (0.68%) Retail
Job Titles
1 44 (29.93%) Analyst
2 27 (18.37%) Service Analyst
2 27 (18.37%) Service Desk Analyst
3 16 (10.88%) IT Support
4 12 (8.16%) Network Engineer
5 11 (7.48%) Support Analyst
6 10 (6.80%) IT Analyst
6 10 (6.80%) IT Support Technician
6 10 (6.80%) IT Technician
6 10 (6.80%) Support Technician
7 9 (6.12%) 2nd Line Support
8 8 (5.44%) Infrastructure Engineer
8 8 (5.44%) Infrastructure Manager
8 8 (5.44%) IT Manager
9 7 (4.76%) Project Manager
9 7 (4.76%) Team Leader
10 6 (4.08%) Support Engineer
11 5 (3.40%) Coordinator
11 5 (3.40%) Incident Coordinator
11 5 (3.40%) Product Manager
Libraries, Frameworks & Software Standards
1 9 (6.12%) Web Services
2 2 (1.36%) .NET
3 1 (0.68%) jQuery
Miscellaneous
1 14 (9.52%) Self-Motivation
2 11 (7.48%) Management Information System
3 8 (5.44%) iPad
3 8 (5.44%) iPhone
4 7 (4.76%) BYOD
5 3 (2.04%) Driving Licence
6 2 (1.36%) Data Centre
7 1 (0.68%) Hybrid Cloud
7 1 (0.68%) Learning Management System
7 1 (0.68%) PDA
7 1 (0.68%) PMI
Operating Systems
1 56 (38.10%) Windows
2 32 (21.77%) Windows 10
3 30 (20.41%) Windows Server
4 23 (15.65%) Windows Server 2016
5 20 (13.61%) Windows Server 2012
6 10 (6.80%) Linux
6 10 (6.80%) Unix
7 9 (6.12%) Windows 7
8 8 (5.44%) Android
8 8 (5.44%) Windows Server 2008
9 6 (4.08%) Ubuntu
9 6 (4.08%) Windows 8
10 5 (3.40%) Windows Server 2019
11 4 (2.72%) AIX
11 4 (2.72%) Red Hat Enterprise Linux
12 3 (2.04%) Solaris
13 1 (0.68%) Apple iOS
Processes & Methodologies
1 53 (36.05%) ITIL
2 28 (19.05%) Problem-Solving
3 26 (17.69%) Service Management
4 22 (14.97%) Continuous Improvement
5 21 (14.29%) DNA
6 20 (13.61%) Change Management
7 19 (12.93%) ITSM
8 13 (8.84%) Disaster Recovery
9 11 (7.48%) Mentoring
10 9 (6.12%) Availability Management
10 9 (6.12%) Commercial Awareness
10 9 (6.12%) High Availability
10 9 (6.12%) Project Delivery
10 9 (6.12%) Storage Management
11 8 (5.44%) Agile Software Development
11 8 (5.44%) Document Management
11 8 (5.44%) Infrastructure Engineering
11 8 (5.44%) Knowledge Management
11 8 (5.44%) SDLC
12 7 (4.76%) Scrum
Programming Languages
1 13 (8.84%) SQL
2 4 (2.72%) PowerShell
3 1 (0.68%) C#
3 1 (0.68%) JavaScript
3 1 (0.68%) PHP
3 1 (0.68%) VB.NET
Qualifications
1 17 (11.56%) ITIL Foundation Certificate
2 10 (6.80%) CCNA
2 10 (6.80%) Cisco Certification
3 9 (6.12%) CCNP
4 6 (4.08%) JNCIA
4 6 (4.08%) JNCIP
5 5 (3.40%) ITIL Certification
6 4 (2.72%) IBM AIX Certification
6 4 (2.72%) RHCE
7 3 (2.04%) Sun Certification
8 1 (0.68%) Degree
8 1 (0.68%) PMI Certification
Quality Assurance & Compliance
1 9 (6.12%) PCI DSS
2 4 (2.72%) ISO/IEC 27001
3 3 (2.04%) Cyber Essentials
3 3 (2.04%) GDPR
4 2 (1.36%) ISO/IEC 20000
4 2 (1.36%) PMO
5 1 (0.68%) QA
System Software
1 61 (41.50%) Active Directory
2 28 (19.05%) VMware Infrastructure
3 11 (7.48%) Firmware
3 11 (7.48%) Hyper-V
4 4 (2.72%) Virtual Servers
5 1 (0.68%) Terminal Services
Systems Management
1 18 (12.24%) SCCM
2 9 (6.12%) SCOM
2 9 (6.12%) SCVMM
3 6 (4.08%) Cacti
3 6 (4.08%) Nagios
3 6 (4.08%) Nmap
4 4 (2.72%) FortiGate
4 4 (2.72%) NetVault Backup
5 1 (0.68%) Microsoft Intune
Vendors
1 73 (49.66%) Microsoft
2 34 (23.13%) VMware
3 30 (20.41%) Citrix
4 16 (10.88%) Cisco
5 9 (6.12%) Apple
5 9 (6.12%) CommVault
5 9 (6.12%) iManage
5 9 (6.12%) ServiceNow
5 9 (6.12%) Veeam
6 8 (5.44%) Dell
6 8 (5.44%) EMC
6 8 (5.44%) IBM
7 7 (4.76%) Remedy
8 6 (4.08%) D-Link
8 6 (4.08%) Draytek
8 6 (4.08%) Fortinet
8 6 (4.08%) Snow
9 5 (3.40%) Sophos
10 4 (2.72%) 3PAR
10 4 (2.72%) SonicWALL