Period
to 21 October 2021

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 October 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
21 Oct 2021
Same period 2020 Same period 2019
Rank 111 72 106
Rank change year-on-year -39 +34 -6
Permanent jobs citing SLA 178 97 226
As % of all permanent jobs advertised in Yorkshire 2.65% 3.51% 3.24%
As % of the Quality Assurance & Compliance category 20.20% 28.20% 19.01%
Number of salaries quoted 141 83 196
10th Percentile £19,000 £21,050 £21,250
25th Percentile £22,500 £26,000 £26,063
Median annual salary (50th Percentile) £30,000 £40,000 £40,500
Median % change year-on-year -25.00% -1.23% +15.71%
75th Percentile £47,500 £60,000 £48,750
90th Percentile £56,250 £69,750 £57,500
England median annual salary £40,000 £45,000 £40,000
% change year-on-year -11.11% +12.50% +3.90%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 881 344 1,189
As % of all permanent IT jobs advertised in Yorkshire 13.11% 12.46% 17.03%
Number of salaries quoted 666 281 819
10th Percentile £23,625 £26,000 £21,000
25th Percentile £33,037 £33,250 £30,000
Median annual salary (50th Percentile) £45,000 £45,000 £42,500
Median % change year-on-year - +5.88% -
75th Percentile £57,500 £55,000 £51,262
90th Percentile £67,500 £64,000 £62,500
England median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

Salary distribution for jobs citing SLA in Yorkshire over the 6 months to 21 October 2021.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 21 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -49 97 £45,000 -10.00% 28
South Yorkshire -27 38 £24,000 -36.00% 10
North Yorkshire +2 23 £51,000 +85.45% 6
East Yorkshire -2 12 £23,000 -12.38%
Humberside - 8 - -
SLA
England

For the 6 months to 21 October 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 83 (46.63%) Windows
2 79 (44.38%) Microsoft
3 77 (43.26%) Microsoft 365
4 74 (41.57%) Social Skills
5 73 (41.01%) ITIL
6 55 (30.90%) Active Directory
7 50 (28.09%) Finance
8 43 (24.16%) Windows Server
8 43 (24.16%) Problem-Solving
9 41 (23.03%) Azure
10 38 (21.35%) Microsoft Office
11 37 (20.79%) SCCM
12 35 (19.66%) Service Delivery
13 29 (16.29%) VMware
13 29 (16.29%) VMware Infrastructure
14 28 (15.73%) Windows 10
14 28 (15.73%) Retail
15 27 (15.17%) ITSM
15 27 (15.17%) Microsoft Intune
16 25 (14.04%) Incident Management
17 24 (13.48%) Windows Server 2012
18 23 (12.92%) Service Management
19 22 (12.36%) SQL
20 21 (11.80%) Firewall
20 21 (11.80%) Analytical Skills
21 20 (11.24%) Line Management
21 20 (11.24%) Change Management
21 20 (11.24%) SAN
22 18 (10.11%) Citrix
22 18 (10.11%) Mentoring

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.06%) SharePoint
2 4 (2.25%) MS Exchange
3 2 (1.12%) Exchange Server 2010
3 2 (1.12%) Tomcat
4 1 (0.56%) Apache
4 1 (0.56%) Confluence
Applications
1 38 (21.35%) Microsoft Office
2 5 (2.81%) Microsoft Excel
Business Applications
1 3 (1.69%) Oracle EBS
2 2 (1.12%) Remedy ITSM
Cloud Services
1 77 (43.26%) Microsoft 365
2 41 (23.03%) Azure
3 6 (3.37%) IaaS
3 6 (3.37%) PaaS
4 5 (2.81%) Mimecast
5 3 (1.69%) AWS
5 3 (1.69%) Azure Active Directory
5 3 (1.69%) SaaS
6 2 (1.12%) OneDrive
Communications & Networking
1 21 (11.80%) Firewall
2 20 (11.24%) SAN
3 13 (7.30%) WAN
4 12 (6.74%) LAN
4 12 (6.74%) TCP/IP
5 11 (6.18%) Skype
6 10 (5.62%) VPN
7 7 (3.93%) DNS
8 4 (2.25%) DHCP
9 3 (1.69%) Wi-Fi
10 2 (1.12%) NAS
10 2 (1.12%) Network Security
10 2 (1.12%) VLAN
10 2 (1.12%) Wireless
11 1 (0.56%) Internet
11 1 (0.56%) Remote Desktop
11 1 (0.56%) SSL
11 1 (0.56%) VoIP
Database & Business Intelligence
1 11 (6.18%) Amazon RDS
2 10 (5.62%) SQL Server
3 7 (3.93%) MySQL
4 6 (3.37%) Electronic Patient Records
5 5 (2.81%) Oracle Database
Development Applications
1 6 (3.37%) JIRA
2 5 (2.81%) Git (software)
General
1 74 (41.57%) Social Skills
2 50 (28.09%) Finance
3 28 (15.73%) Retail
4 21 (11.80%) Analytical Skills
5 8 (4.49%) Public Sector
6 5 (2.81%) Manufacturing
6 5 (2.81%) Organisational Skills
7 3 (1.69%) Presentation Skills
8 2 (1.12%) Banking
8 2 (1.12%) Documentation Skills
8 2 (1.12%) Games
8 2 (1.12%) Military
9 1 (0.56%) Legal
9 1 (0.56%) Telecoms
Job Titles
1 28 (15.73%) Analyst
2 21 (11.80%) Service Analyst
3 20 (11.24%) Service Desk Analyst
4 17 (9.55%) IT Support
5 16 (8.99%) 2nd Line Support
5 16 (8.99%) IT Engineer
5 16 (8.99%) Service Desk Engineer
5 16 (8.99%) Support Engineer
6 13 (7.30%) Service Manager
7 12 (6.74%) 1st Line Service Desk Analyst
7 12 (6.74%) Support Manager
8 11 (6.18%) Desktop Support
8 11 (6.18%) Service Desk Manager
9 10 (5.62%) 2nd Line Engineer
9 10 (5.62%) 2nd Line Support Engineer
9 10 (5.62%) Coordinator
9 10 (5.62%) Team Leader
10 9 (5.06%) Electrical Engineer
10 9 (5.06%) Infrastructure Engineer
10 9 (5.06%) Technical Leader
Libraries, Frameworks & Software Standards
1 12 (6.74%) Web Services
2 6 (3.37%) JSON
3 5 (2.81%) AngularJS
3 5 (2.81%) React
3 5 (2.81%) RESTful
3 5 (2.81%) XML
4 2 (1.12%) LDAP
Miscellaneous
1 18 (10.11%) Self-Motivation
2 12 (6.74%) User Experience
3 11 (6.18%) Management Information System
4 10 (5.62%) Driving Licence
5 8 (4.49%) Analytical Mindset
6 6 (3.37%) e-Health
6 6 (3.37%) LIMS
6 6 (3.37%) PACS
7 5 (2.81%) PDA
8 3 (1.69%) Public Cloud
9 2 (1.12%) iPad
9 2 (1.12%) iPhone
10 1 (0.56%) Data Centre
10 1 (0.56%) Mobile App
Operating Systems
1 83 (46.63%) Windows
2 43 (24.16%) Windows Server
3 28 (15.73%) Windows 10
4 24 (13.48%) Windows Server 2012
5 15 (8.43%) Windows 8
6 14 (7.87%) Windows Server 2016
7 13 (7.30%) Windows 7
7 13 (7.30%) Windows Server 2008
8 9 (5.06%) Linux
9 8 (4.49%) Apple iOS
10 5 (2.81%) Unix
11 2 (1.12%) Android
12 1 (0.56%) Windows Server 2019
Processes & Methodologies
1 73 (41.01%) ITIL
2 43 (24.16%) Problem-Solving
3 35 (19.66%) Service Delivery
4 27 (15.17%) ITSM
5 25 (14.04%) Incident Management
6 23 (12.92%) Service Management
7 20 (11.24%) Change Management
7 20 (11.24%) Line Management
8 18 (10.11%) Facilities Management
8 18 (10.11%) Mentoring
9 16 (8.99%) Root Cause Analysis
10 14 (7.87%) Agile Software Development
10 14 (7.87%) Configuration Management
11 12 (6.74%) Availability Management
11 12 (6.74%) Coaching
11 12 (6.74%) High Availability
11 12 (6.74%) Infrastructure Engineering
11 12 (6.74%) Migration
11 12 (6.74%) Problem Management
12 10 (5.62%) Disaster Recovery
Programming Languages
1 22 (12.36%) SQL
2 6 (3.37%) PowerShell
3 5 (2.81%) JavaScript
4 1 (0.56%) Bash Shell
Qualifications
1 6 (3.37%) ITIL Foundation Certificate
2 3 (1.69%) Security Cleared
3 2 (1.12%) A+ Certification
3 2 (1.12%) HNC
3 2 (1.12%) MCDST
3 2 (1.12%) Microsoft Certification
4 1 (0.56%) CCNA
4 1 (0.56%) CCNP
4 1 (0.56%) Cisco Certification
4 1 (0.56%) Computer Science Degree
4 1 (0.56%) Degree
4 1 (0.56%) Oracle Certification
Quality Assurance & Compliance
1 11 (6.18%) ISO/IEC 27001
2 8 (4.49%) ISO/IEC 20000
3 6 (3.37%) HL7
4 5 (2.81%) QA
5 4 (2.25%) ISO 9001
6 3 (1.69%) PCI DSS
7 2 (1.12%) GDPR
7 2 (1.12%) PMO
8 1 (0.56%) Accessibility
8 1 (0.56%) Cyber Essentials
System Software
1 55 (30.90%) Active Directory
2 29 (16.29%) VMware Infrastructure
3 18 (10.11%) Hyper-V
4 5 (2.81%) BitLocker
4 5 (2.81%) VMware Server
5 2 (1.12%) Virtual Desktop
5 2 (1.12%) VMware ESXi
5 2 (1.12%) XenApp
5 2 (1.12%) XenDesktop
6 1 (0.56%) Firmware
6 1 (0.56%) Virtual Servers
Systems Management
1 37 (20.79%) SCCM
2 27 (15.17%) Microsoft Intune
3 14 (7.87%) SCOM
4 11 (6.18%) SCVMM
5 2 (1.12%) Ansible
5 2 (1.12%) Oracle Identity Management
5 2 (1.12%) Oracle Identity Manager
5 2 (1.12%) Single Sign-On
5 2 (1.12%) Terraform
6 1 (0.56%) FortiGate
6 1 (0.56%) Jamf Pro
6 1 (0.56%) Opsgenie
Vendors
1 79 (44.38%) Microsoft
2 29 (16.29%) VMware
3 18 (10.11%) Citrix
4 17 (9.55%) Oracle
5 16 (8.99%) ServiceNow
6 13 (7.30%) Veeam
7 11 (6.18%) Cisco
7 11 (6.18%) CommVault
8 6 (3.37%) Meraki
9 5 (2.81%) Aerohive Networks
9 5 (2.81%) Barracuda Networks
9 5 (2.81%) Snow
10 4 (2.25%) Dell
11 2 (1.12%) Apple
11 2 (1.12%) Aruba
11 2 (1.12%) Bomgar
11 2 (1.12%) ConnectWise
11 2 (1.12%) HP
11 2 (1.12%) Okta
11 2 (1.12%) Remedy