Period
to

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 May 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
17 May 2022
Same period 2021 Same period 2020
Rank 82 104 105
Rank change year-on-year +22 +1 +23
Permanent jobs citing SLA 255 148 115
As % of all permanent jobs advertised in Yorkshire 3.54% 2.87% 2.40%
As % of the Quality Assurance & Compliance category 23.44% 25.00% 18.79%
Number of salaries quoted 180 123 99
10th Percentile £22,225 £18,800 £20,725
25th Percentile £25,500 £24,000 £26,250
Median annual salary (50th Percentile) £30,000 £34,000 £37,000
Median % change year-on-year -11.76% -8.11% +8.82%
75th Percentile £45,000 £45,750 £47,500
90th Percentile £58,750 £55,000 £58,250
England median annual salary £37,500 £40,000 £37,500
% change year-on-year -6.25% +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 1,088 592 612
As % of all permanent IT jobs advertised in Yorkshire 15.10% 11.49% 12.77%
Number of salaries quoted 655 455 503
10th Percentile £26,250 £24,000 £26,350
25th Percentile £35,000 £32,000 £32,750
Median annual salary (50th Percentile) £45,000 £45,000 £45,000
Median % change year-on-year - - +5.88%
75th Percentile £60,625 £57,500 £55,000
90th Percentile £72,500 £70,350 £64,800
England median annual salary £55,000 £55,000 £54,000
% change year-on-year - +1.85% +8.00%

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

Salary distribution for jobs citing SLA in Yorkshire over the 6 months to 17 May 2022.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 17 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Yorkshire +18 161 £30,000 -11.76% 30
South Yorkshire +26 75 £29,900 +2.40% 8
North Yorkshire -29 14 £32,750 -14.66% 6
East Yorkshire -11 3 £23,000 -20.00%
SLA
England

For the 6 months to 17 May 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 135 (52.94%) Windows
2 129 (50.59%) Microsoft
3 117 (45.88%) Active Directory
4 108 (42.35%) ITIL
5 106 (41.57%) Social Skills
6 78 (30.59%) Microsoft 365
7 72 (28.24%) Windows Server
8 67 (26.27%) Microsoft Office
9 66 (25.88%) Azure
10 58 (22.75%) Problem-Solving
10 58 (22.75%) Service Delivery
11 48 (18.82%) Finance
12 46 (18.04%) SCCM
13 41 (16.08%) Service Management
13 41 (16.08%) Incident Management
14 39 (15.29%) Security Cleared
15 37 (14.51%) ITSM
16 35 (13.73%) Windows 10
17 29 (11.37%) Problem Management
18 28 (10.98%) High Availability
19 26 (10.20%) Continuous Improvement
20 25 (9.80%) Windows Server 2012
20 25 (9.80%) SC Cleared
20 25 (9.80%) Cybersecurity
20 25 (9.80%) Infrastructure Engineering
20 25 (9.80%) Remote Monitoring and Management
20 25 (9.80%) SCOM
20 25 (9.80%) Microsoft Excel
21 24 (9.41%) Apple
21 24 (9.41%) Azure Active Directory

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.49%) MS Exchange
2 8 (3.14%) SharePoint
3 5 (1.96%) Exchange Server 2010
4 2 (0.78%) SAS
5 1 (0.39%) ColdFusion
5 1 (0.39%) Exchange Server 2007
5 1 (0.39%) Exchange Server 2013
5 1 (0.39%) Tomcat
Applications
1 67 (26.27%) Microsoft Office
2 25 (9.80%) Microsoft Excel
Business Applications
1 1 (0.39%) Cloudability
1 1 (0.39%) iTrent
1 1 (0.39%) Unit4 Business World
Cloud Services
1 78 (30.59%) Microsoft 365
2 66 (25.88%) Azure
3 24 (9.41%) Azure Active Directory
4 17 (6.67%) AWS
5 3 (1.18%) Amazon CloudWatch
5 3 (1.18%) Amazon SQS
6 2 (0.78%) iPaaS
6 2 (0.78%) PaaS
6 2 (0.78%) Power Platform
7 1 (0.39%) Google Drive
7 1 (0.39%) Google Sheets
7 1 (0.39%) Google Workspace
7 1 (0.39%) Mimecast
7 1 (0.39%) OneDrive
7 1 (0.39%) SaaS
Communications & Networking
1 19 (7.45%) LAN
1 19 (7.45%) WAN
2 18 (7.06%) TCP/IP
2 18 (7.06%) VPN
3 15 (5.88%) Skype
4 13 (5.10%) DNS
4 13 (5.10%) SAN
4 13 (5.10%) Wireless
5 12 (4.71%) DHCP
6 10 (3.92%) Cisco ASA
7 8 (3.14%) Firewall
8 7 (2.75%) Cisco Firepower
8 7 (2.75%) Cisco IOS
8 7 (2.75%) Cisco ISE
8 7 (2.75%) NetScaler
8 7 (2.75%) Network Security
8 7 (2.75%) Remote Desktop
9 6 (2.35%) OSPF
10 4 (1.57%) VoIP
10 4 (1.57%) Wi-Fi
Database & Business Intelligence
1 12 (4.71%) SQL Server
2 11 (4.31%) Amazon RDS
3 7 (2.75%) MySQL
4 5 (1.96%) Oracle Database
5 2 (0.78%) Data Warehouse
5 2 (0.78%) Electronic Patient Records
5 2 (0.78%) NoSQL
5 2 (0.78%) Power BI
6 1 (0.39%) Big Data
6 1 (0.39%) Enterprise Data Warehouse
6 1 (0.39%) Event Store
6 1 (0.39%) OLTP
6 1 (0.39%) RDBMS
6 1 (0.39%) Relational Database
6 1 (0.39%) Snowflake Schema
6 1 (0.39%) SQL Server Integration Services
6 1 (0.39%) SQL Server Reporting Services
Development Applications
1 4 (1.57%) Octopus Deploy
1 4 (1.57%) TeamCity
2 3 (1.18%) JIRA
General
1 106 (41.57%) Social Skills
2 48 (18.82%) Finance
3 19 (7.45%) Analytical Skills
4 17 (6.67%) Public Sector
5 10 (3.92%) Presentation Skills
6 9 (3.53%) Manufacturing
7 8 (3.14%) Organisational Skills
8 6 (2.35%) Telecoms
9 5 (1.96%) Legal
10 4 (1.57%) Banking
10 4 (1.57%) Electronics
10 4 (1.57%) Games
10 4 (1.57%) Local Government
11 3 (1.18%) Documentation Skills
12 2 (0.78%) General Ledger
13 1 (0.39%) Automotive
13 1 (0.39%) Billing
13 1 (0.39%) Financial Institution
13 1 (0.39%) Influencing Skills
Job Titles
1 67 (26.27%) Analyst
2 42 (16.47%) Service Analyst
3 40 (15.69%) Service Desk Analyst
4 25 (9.80%) Infrastructure Engineer
5 24 (9.41%) IT Support
6 15 (5.88%) Network Engineer
6 15 (5.88%) Security Specialist
7 14 (5.49%) Support Technician
8 13 (5.10%) Operations Engineer
8 13 (5.10%) Service Manager
9 12 (4.71%) 2nd Line Support
9 12 (4.71%) Support Analyst
10 11 (4.31%) Incident Analyst
10 11 (4.31%) Major Incident Analyst
11 10 (3.92%) 1st Line Service Desk Analyst
11 10 (3.92%) Active Directory Specialist
11 10 (3.92%) Applications Support
11 10 (3.92%) Azure Specialist
11 10 (3.92%) Service Desk Engineer
12 9 (3.53%) Support Engineer
Libraries, Frameworks & Software Standards
1 23 (9.02%) Web Services
2 5 (1.96%) .NET
3 4 (1.57%) RabbitMQ
4 3 (1.18%) .NET Framework
5 2 (0.78%) LDAP
5 2 (0.78%) Middleware
6 1 (0.39%) REST
6 1 (0.39%) SOAP
6 1 (0.39%) XML
Miscellaneous
1 13 (5.10%) Self-Motivation
2 6 (2.35%) Driving Licence
2 6 (2.35%) NHS
3 4 (1.57%) Credit Risk
3 4 (1.57%) Data Centre
3 4 (1.57%) Video\Live Streaming
4 3 (1.18%) Management Information System
5 2 (0.78%) Analytical Mindset
5 2 (0.78%) CMDB
5 2 (0.78%) e-Health
5 2 (0.78%) Enterprise Software
5 2 (0.78%) LIMS
5 2 (0.78%) Linux Command Line
5 2 (0.78%) PACS
5 2 (0.78%) Wiki
6 1 (0.39%) Data Protection Act
6 1 (0.39%) Replication
6 1 (0.39%) RSA SecurID
6 1 (0.39%) Smartphone
6 1 (0.39%) Thin Client
Operating Systems
1 135 (52.94%) Windows
2 72 (28.24%) Windows Server
3 35 (13.73%) Windows 10
4 25 (9.80%) Windows Server 2012
5 19 (7.45%) Linux
6 17 (6.67%) Windows 7
7 15 (5.88%) Windows 8
8 12 (4.71%) Windows Server 2016
9 8 (3.14%) Windows Server 2008
10 6 (2.35%) Unix
11 4 (1.57%) AIX
11 4 (1.57%) Red Hat Enterprise Linux
12 2 (0.78%) Mac OS
Processes & Methodologies
1 108 (42.35%) ITIL
2 58 (22.75%) Problem-Solving
2 58 (22.75%) Service Delivery
3 41 (16.08%) Incident Management
3 41 (16.08%) Service Management
4 37 (14.51%) ITSM
5 29 (11.37%) Problem Management
6 28 (10.98%) High Availability
7 26 (10.20%) Continuous Improvement
8 25 (9.80%) Cybersecurity
8 25 (9.80%) Infrastructure Engineering
8 25 (9.80%) Remote Monitoring and Management
9 23 (9.02%) Change Management
9 23 (9.02%) Software Licensing
10 17 (6.67%) Configuration Management
11 16 (6.27%) Process Improvement
12 15 (5.88%) Analytics
13 13 (5.10%) Cost Reduction
13 13 (5.10%) Disaster Recovery
13 13 (5.10%) Prototyping
Programming Languages
1 19 (7.45%) SQL
2 11 (4.31%) PowerShell
3 5 (1.96%) C#
4 4 (1.57%) T-SQL
5 3 (1.18%) PHP
6 2 (0.78%) Bash
6 2 (0.78%) Java
6 2 (0.78%) Perl
6 2 (0.78%) Python
6 2 (0.78%) Ruby
7 1 (0.39%) ANSI SQL
7 1 (0.39%) C++
7 1 (0.39%) VBA
7 1 (0.39%) VBScript
Qualifications
1 39 (15.29%) Security Cleared
2 25 (9.80%) SC Cleared
3 16 (6.27%) Microsoft Certification
4 11 (4.31%) DBS Check
5 10 (3.92%) Cisco Certification
6 7 (2.75%) ITIL Foundation Certificate
7 5 (1.96%) CCNP
7 5 (1.96%) CCSE
7 5 (1.96%) ITIL Certification
8 4 (1.57%) CCNA
8 4 (1.57%) Degree
8 4 (1.57%) IBM AIX Certification
8 4 (1.57%) RHCE
9 3 (1.18%) JNCIA
10 1 (0.39%) A+ Certification
10 1 (0.39%) ACSP
10 1 (0.39%) BPSS Clearance
10 1 (0.39%) Numerate Degree
10 1 (0.39%) Oracle Certification
Quality Assurance & Compliance
1 17 (6.67%) PCI DSS
2 3 (1.18%) GDPR
3 2 (0.78%) HL7
3 2 (0.78%) ISO 9001
3 2 (0.78%) ISO/IEC 20000
3 2 (0.78%) ISO/IEC 27001
System Software
1 117 (45.88%) Active Directory
2 20 (7.84%) Hyper-V
3 15 (5.88%) VMware Infrastructure
4 4 (1.57%) Firmware
4 4 (1.57%) iptables
5 3 (1.18%) VMware NSX
6 2 (0.78%) NFS
7 1 (0.39%) BitLocker
7 1 (0.39%) Terminal Services
7 1 (0.39%) Virtual Desktop
7 1 (0.39%) Virtual Machines
7 1 (0.39%) vSphere
Systems Management
1 46 (18.04%) SCCM
2 25 (9.80%) SCOM
3 15 (5.88%) Microsoft Intune
4 11 (4.31%) SCVMM
5 3 (1.18%) Grafana
Vendors
1 129 (50.59%) Microsoft
2 24 (9.41%) Apple
3 23 (9.02%) Adobe
4 21 (8.24%) VMware
5 17 (6.67%) SolarWinds
6 16 (6.27%) Cisco
6 16 (6.27%) Citrix
7 14 (5.49%) Kaseya
8 11 (4.31%) Commvault
8 11 (4.31%) NEC
8 11 (4.31%) Northgate
8 11 (4.31%) Veeam
9 10 (3.92%) Fortinet
9 10 (3.92%) Oracle
10 9 (3.53%) IBM
11 7 (2.75%) CheckPoint
11 7 (2.75%) F5
11 7 (2.75%) Palo Alto
11 7 (2.75%) Zscaler
12 6 (2.35%) EMC