Period
to 18 June 2018

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 June 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 104 126 101
Rank change year-on-year +22 -25 -21
Permanent jobs citing SLA 245 245 357
As % of all permanent IT jobs advertised in Yorkshire 2.55% 2.30% 2.95%
As % of the Quality Assurance & Compliance category 19.07% 22.25% 23.17%
Number of salaries quoted 213 207 306
Yorkshire median annual salary £31,000 £26,500 £33,000
Median salary % change year-on-year +16.98% -19.70% +1.23%
10th Percentile £18,125 £19,750 £19,125
90th Percentile £51,250 £45,000 £50,000
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 1,285 1,101 1,541
As % of all permanent IT jobs advertised in Yorkshire 13.35% 10.32% 12.73%
Number of salaries quoted 1,042 895 1,218
Yorkshire median annual salary £42,000 £37,500 £40,000
Median salary % change year-on-year +12.00% -6.25% +6.67%
10th Percentile £24,325 £22,500 £24,000
90th Percentile £60,600 £57,500 £62,000
England median annual salary £50,000 £47,500 £48,500
% change year-on-year +5.26% -2.06% +7.78%

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing SLA in Yorkshire over the 6 months to 18 June 2018.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +24 162 £33,250 +15.65% 18
North Yorkshire +5 39 £42,500 +73.47% 3
South Yorkshire +15 38 £19,500 -13.33% 3
East Yorkshire +16 6 £24,250 +7.78% 3
SLA
England

For the 6 months to 18 June 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 99 (40.41%) ITIL
2 98 (40.00%) Windows
3 84 (34.29%) Problem-Solving
4 76 (31.02%) Microsoft
5 67 (27.35%) Active Directory
6 58 (23.67%) Microsoft Office
7 54 (22.04%) Windows Server
8 50 (20.41%) Problem Management
9 48 (19.59%) Finance
10 45 (18.37%) Incident Management
11 44 (17.96%) Management Information System
12 42 (17.14%) Disaster Recovery
12 42 (17.14%) VMware
13 41 (16.73%) Service Delivery
13 41 (16.73%) Analytical Skills
14 39 (15.92%) Windows Server 2012
15 34 (13.88%) Office 365
15 34 (13.88%) Service Management
15 34 (13.88%) Cisco
16 33 (13.47%) DNS
16 33 (13.47%) Xerox
17 32 (13.06%) DHCP
17 32 (13.06%) Microsoft Excel
18 30 (12.24%) TCP/IP
19 29 (11.84%) Coaching
19 29 (11.84%) Windows 7
20 28 (11.43%) VMware Infrastructure
20 28 (11.43%) Process Improvement
21 27 (11.02%) ITSM
22 26 (10.61%) Dell

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.57%) SharePoint
2 14 (5.71%) Skype for Business
3 12 (4.90%) IIS
4 10 (4.08%) MS Exchange
5 9 (3.67%) Exchange Server 2013
6 6 (2.45%) Exchange Server 2010
7 4 (1.63%) Oracle Workflow
8 2 (0.82%) Apache
8 2 (0.82%) Exchange Server 2007
8 2 (0.82%) Tomcat
8 2 (0.82%) WebSphere
9 1 (0.41%) Apache Solr
9 1 (0.41%) CMS
9 1 (0.41%) Elasticsearch
9 1 (0.41%) Exchange Server 2003
9 1 (0.41%) Exchange Server 5.5
Applications
1 58 (23.67%) Microsoft Office
2 32 (13.06%) Microsoft Excel
3 3 (1.22%) MS Visio
4 1 (0.41%) Spreadsheet
Business Applications
1 3 (1.22%) Oracle Assets
1 3 (1.22%) Oracle EBS R12
1 3 (1.22%) Oracle ERP
1 3 (1.22%) Oracle Financials
1 3 (1.22%) Oracle General Ledger
1 3 (1.22%) Oracle Internet Expenses
1 3 (1.22%) Oracle Payables
1 3 (1.22%) Oracle Receivables
1 3 (1.22%) Oracle Subledger Accounting
Cloud Services
1 34 (13.88%) Office 365
2 23 (9.39%) Microsoft Azure
3 10 (4.08%) Amazon AWS
4 5 (2.04%) IaaS
5 4 (1.63%) Google Cloud Platform
5 4 (1.63%) OneDrive
5 4 (1.63%) SaaS
6 3 (1.22%) AWS CloudFormation
7 2 (0.82%) PaaS
8 1 (0.41%) Azure Active Directory
8 1 (0.41%) Dynamics 365
Communications & Networking
1 33 (13.47%) DNS
2 32 (13.06%) DHCP
3 30 (12.24%) TCP/IP
4 22 (8.98%) LAN
5 20 (8.16%) SAN
6 17 (6.94%) WAN
7 15 (6.12%) Firewall
8 10 (4.08%) VPN
8 10 (4.08%) Wi-Fi
9 9 (3.67%) Internet
10 8 (3.27%) HTTP
10 8 (3.27%) VoIP
11 7 (2.86%) Remote Desktop
12 6 (2.45%) SMTP
12 6 (2.45%) SNMP
13 5 (2.04%) FTP
13 5 (2.04%) HTTPS
13 5 (2.04%) ICMP
13 5 (2.04%) ISDN
13 5 (2.04%) Wireless
Database & Business Intelligence
1 16 (6.53%) SQL Server
2 7 (2.86%) Amazon RDS
2 7 (2.86%) Oracle BI EE
3 5 (2.04%) BusinessObjects
3 5 (2.04%) RDBMS
3 5 (2.04%) Relational Database
4 4 (1.63%) Data Warehouse
4 4 (1.63%) Enterprise Data Warehouse
4 4 (1.63%) Oracle ODI
4 4 (1.63%) QlikView
5 3 (1.22%) Oracle Discoverer
6 2 (0.82%) Microsoft Analysis Services
6 2 (0.82%) MySQL
6 2 (0.82%) PerformancePoint
6 2 (0.82%) PowerPivot
6 2 (0.82%) SAP Data Services
6 2 (0.82%) SQL Server 2012
6 2 (0.82%) SQL Server Analysis Services
6 2 (0.82%) SQL Server Integration Services
6 2 (0.82%) SQL Server Reporting Services
Development Applications
1 5 (2.04%) Visual Studio
2 1 (0.41%) Jenkins
General
1 48 (19.59%) Finance
2 16 (6.53%) Military
2 16 (6.53%) Retail
3 15 (6.12%) Billing
4 13 (5.31%) Banking
5 11 (4.49%) Electronics
6 10 (4.08%) Back Office
6 10 (4.08%) Marketing
7 9 (3.67%) Law
8 7 (2.86%) Manufacturing
8 7 (2.86%) Telecoms
9 4 (1.63%) Legal
10 2 (0.82%) Automotive
11 1 (0.41%) Local Government
Job Titles
1 51 (20.82%) Analyst
2 23 (9.39%) Support Analyst
2 23 (9.39%) Support Engineer
3 21 (8.57%) IT Support
3 21 (8.57%) Service Analyst
4 19 (7.76%) Incident Manager
4 19 (7.76%) Service Desk Analyst
5 13 (5.31%) 2nd Line Support
6 11 (4.49%) IT Analyst
6 11 (4.49%) IT Support Analyst
6 11 (4.49%) Network Engineer
7 10 (4.08%) Infrastructure Engineer
8 9 (3.67%) Desktop Support
8 9 (3.67%) Linux Engineer
8 9 (3.67%) Team Leader
9 8 (3.27%) Junior
10 7 (2.86%) Developer
10 7 (2.86%) Service Desk Team Leader
10 7 (2.86%) Service Manager
10 7 (2.86%) Systems Support Analyst
Libraries, Frameworks & Software Standards
1 10 (4.08%) Web Services
2 6 (2.45%) JSON
2 6 (2.45%) XML
3 5 (2.04%) .NET
3 5 (2.04%) .NET Framework
3 5 (2.04%) HTML
3 5 (2.04%) HTML5
4 4 (1.63%) EJB
4 4 (1.63%) RESTful
4 4 (1.63%) Spring
4 4 (1.63%) Struts
5 2 (0.82%) LAMP
5 2 (0.82%) MDX
5 2 (0.82%) SOAP
5 2 (0.82%) WSDL
6 1 (0.41%) Elastic Stack
6 1 (0.41%) LDAP
6 1 (0.41%) Lucene
Miscellaneous
1 44 (17.96%) Management Information System
2 41 (16.73%) Analytical Skills
3 19 (7.76%) Self-Motivation
4 18 (7.35%) Data Centre
5 12 (4.90%) Clustering
6 8 (3.27%) e-Learning
7 7 (2.86%) Driving Licence
8 5 (2.04%) Enterprise Software
9 3 (1.22%) Enterprise Storage
9 3 (1.22%) HP Storage
9 3 (1.22%) Public Cloud
9 3 (1.22%) Replication
9 3 (1.22%) User Experience
10 2 (0.82%) PKI
11 1 (0.41%) CMDB
11 1 (0.41%) Computer Science
11 1 (0.41%) FMCG
11 1 (0.41%) iPhone
11 1 (0.41%) Mobile App
11 1 (0.41%) Smart Meter
Operating Systems
1 98 (40.00%) Windows
2 54 (22.04%) Windows Server
3 39 (15.92%) Windows Server 2012
4 29 (11.84%) Windows 7
5 24 (9.80%) Windows Server 2008
6 21 (8.57%) Unix
7 20 (8.16%) Linux
8 19 (7.76%) Windows Server 2003
9 15 (6.12%) Windows 10
10 14 (5.71%) Windows 8
11 6 (2.45%) HPUX
12 5 (2.04%) AIX
12 5 (2.04%) Red Hat Enterprise Linux
13 3 (1.22%) Solaris
13 3 (1.22%) Ubuntu
13 3 (1.22%) Windows XP
14 2 (0.82%) Windows Vista
15 1 (0.41%) Windows 2000
Processes & Methodologies
1 99 (40.41%) ITIL
2 84 (34.29%) Problem-Solving
3 50 (20.41%) Problem Management
4 45 (18.37%) Incident Management
5 42 (17.14%) Disaster Recovery
6 41 (16.73%) Service Delivery
7 34 (13.88%) Service Management
8 29 (11.84%) Coaching
9 28 (11.43%) Process Improvement
10 27 (11.02%) ITSM
11 24 (9.80%) Root Cause Analysis
12 22 (8.98%) Logistics
12 22 (8.98%) Mathematics
13 19 (7.76%) Time Management
14 16 (6.53%) Change Management
14 16 (6.53%) Workflow
15 15 (6.12%) Analytics
15 15 (6.12%) Capacity Planning
16 14 (5.71%) Business Continuity
16 14 (5.71%) High Availability
Programming Languages
1 23 (9.39%) SQL
2 20 (8.16%) C
3 9 (3.67%) Shell Script
4 5 (2.04%) C#
4 5 (2.04%) PowerShell
4 5 (2.04%) VB.NET
5 4 (1.63%) C++
5 4 (1.63%) Java
5 4 (1.63%) JavaScript
5 4 (1.63%) Python
6 3 (1.22%) PL/SQL
7 2 (0.82%) Bash Shell
7 2 (0.82%) Data Analysis Expressions (DAX)
7 2 (0.82%) Perl
7 2 (0.82%) Ruby
8 1 (0.41%) VBA
Qualifications
1 24 (9.80%) Microsoft Certification
2 16 (6.53%) ITIL Certification
3 15 (6.12%) Security Cleared
4 12 (4.90%) SC Cleared
5 11 (4.49%) Cisco Certification
5 11 (4.49%) MCDST
6 10 (4.08%) A+ Certification
6 10 (4.08%) ITIL Foundation Certificate
7 9 (3.67%) CCNA
8 8 (3.27%) Degree
8 8 (3.27%) MCSA
9 4 (1.63%) PMI Certification
9 4 (1.63%) PMP
10 3 (1.22%) Citrix Certification
10 3 (1.22%) DBS Check
10 3 (1.22%) MCSE
11 2 (0.82%) CISA
11 2 (0.82%) CISM
11 2 (0.82%) CISSP
11 2 (0.82%) CRISC
Quality Assurance & Compliance
1 13 (5.31%) ISO/IEC 27001
2 9 (3.67%) PCI DSS
3 7 (2.86%) Data Quality
3 7 (2.86%) QA
4 6 (2.45%) ISO 9001
5 4 (1.63%) GCP
5 4 (1.63%) ISO 14001
6 3 (1.22%) ISO/IEC 20000
6 3 (1.22%) Sarbanes-Oxley
7 2 (0.82%) Cyber Essentials
8 1 (0.41%) GDPR
System Software
1 67 (27.35%) Active Directory
2 28 (11.43%) VMware Infrastructure
3 20 (8.16%) XenApp
4 17 (6.94%) Hyper-V
5 13 (5.31%) Firmware
6 10 (4.08%) XenDesktop
7 7 (2.86%) XenServer
8 6 (2.45%) VMware ESXi
8 6 (2.45%) vSphere
9 4 (1.63%) Docker
10 3 (1.22%) Microsoft App-V
11 2 (0.82%) OpenSIPS
11 2 (0.82%) Virtual Machines
12 1 (0.41%) NFS
Systems Management
1 25 (10.20%) SCCM
2 14 (5.71%) SCOM
3 8 (3.27%) NetBackup
3 8 (3.27%) Single Sign-On
4 7 (2.86%) Backup Exec
4 7 (2.86%) Microsoft Data Protection Manager
4 7 (2.86%) ServiceCenter
5 6 (2.45%) Puppet
6 4 (1.63%) Terraform
7 3 (1.22%) WSUS
7 3 (1.22%) XenMobile
8 2 (0.82%) Kubernetes
8 2 (0.82%) Microsoft Clustering
8 2 (0.82%) Opscode Chef
8 2 (0.82%) SCVMM
8 2 (0.82%) vCenter Server
Vendors
1 76 (31.02%) Microsoft
2 42 (17.14%) VMware
3 34 (13.88%) Cisco
4 33 (13.47%) Xerox
5 26 (10.61%) Dell
6 22 (8.98%) Citrix
6 22 (8.98%) HP
7 12 (4.90%) Apple
8 10 (4.08%) Veeam
9 9 (3.67%) CommVault
10 8 (3.27%) Equitrac
10 8 (3.27%) Oracle
10 8 (3.27%) SolarWinds
10 8 (3.27%) Symantec
11 5 (2.04%) Capita
11 5 (2.04%) Huawei
11 5 (2.04%) Red Hat
12 4 (1.63%) Canon
12 4 (1.63%) Google
13 3 (1.22%) F5