Period
to 31 July 2021

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 31 July 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
31 Jul 2021
Same period 2020 Same period 2019
Rank 113 94 104
Rank change year-on-year -19 +10 0
Permanent jobs citing SLA 160 101 262
As % of all permanent jobs advertised in Yorkshire 2.68% 2.81% 3.44%
As % of the Quality Assurance & Compliance category 21.33% 20.78% 19.55%
Number of salaries quoted 129 85 201
10th Percentile £19,000 £22,300 £18,500
25th Percentile £22,500 £26,250 £26,250
Median annual salary (50th Percentile) £34,000 £35,000 £42,000
Median % change year-on-year -2.86% -16.67% +29.23%
75th Percentile £47,500 £52,500 £48,750
90th Percentile £54,000 £68,750 £57,500
England median annual salary £40,000 £40,000 £40,000

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 750 486 1,340
As % of all permanent IT jobs advertised in Yorkshire 12.56% 13.52% 17.59%
Number of salaries quoted 564 398 818
10th Percentile £24,000 £26,925 £20,250
25th Percentile £32,500 £33,750 £27,500
Median annual salary (50th Percentile) £45,000 £45,000 £42,250
Median % change year-on-year - +6.51% +1.81%
75th Percentile £57,500 £55,000 £51,250
90th Percentile £68,925 £65,000 £61,250
England median annual salary £55,000 £53,500 £50,000
% change year-on-year +2.80% +7.00% -

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

Salary distribution for jobs citing SLA in Yorkshire over the 6 months to 31 July 2021.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 31 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -23 95 £34,000 -10.63% 20
South Yorkshire -26 36 £26,000 -30.67% 7
North Yorkshire -5 18 £48,000 +60.00% 3
East Yorkshire 0 11 £23,000 +15.00%
SLA
England

For the 6 months to 31 July 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 72 (45.00%) Microsoft 365
2 67 (41.88%) Social Skills
3 66 (41.25%) Microsoft
4 63 (39.38%) ITIL
5 52 (32.50%) Active Directory
6 49 (30.63%) Windows
7 42 (26.25%) Finance
8 31 (19.38%) Microsoft Office
9 30 (18.75%) Azure
10 27 (16.88%) VMware Infrastructure
10 27 (16.88%) VMware
10 27 (16.88%) Problem-Solving
10 27 (16.88%) Windows 10
11 26 (16.25%) Analytical Skills
12 23 (14.38%) ITSM
13 22 (13.75%) SCCM
14 21 (13.13%) Continuous Improvement
14 21 (13.13%) DNA
15 20 (12.50%) Citrix
16 19 (11.88%) Firewall
16 19 (11.88%) Service Delivery
16 19 (11.88%) Mentoring
16 19 (11.88%) Windows Server
17 18 (11.25%) Line Management
17 18 (11.25%) Service Management
17 18 (11.25%) Management Information System
18 17 (10.63%) TCP/IP
18 17 (10.63%) Cisco
18 17 (10.63%) Retail
18 17 (10.63%) ServiceNow

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.25%) MS Exchange
1 2 (1.25%) Tomcat
2 1 (0.63%) Apache
2 1 (0.63%) Confluence
2 1 (0.63%) Exchange Server 2010
2 1 (0.63%) IIS
2 1 (0.63%) Moodle
2 1 (0.63%) SharePoint
2 1 (0.63%) Totara
Applications
1 31 (19.38%) Microsoft Office
2 11 (6.88%) Microsoft Excel
3 1 (0.63%) Spreadsheet
Business Applications
1 7 (4.38%) Remedy ITSM
Cloud Services
1 72 (45.00%) Microsoft 365
2 30 (18.75%) Azure
3 5 (3.13%) AWS
3 5 (3.13%) Mimecast
4 4 (2.50%) IaaS
5 3 (1.88%) PaaS
6 1 (0.63%) Azure Active Directory
6 1 (0.63%) Cloud Computing
6 1 (0.63%) SaaS
Communications & Networking
1 19 (11.88%) Firewall
2 17 (10.63%) TCP/IP
3 16 (10.00%) WAN
4 15 (9.38%) LAN
5 11 (6.88%) SAN
6 10 (6.25%) DNS
6 10 (6.25%) VPN
7 6 (3.75%) DHCP
8 5 (3.13%) Wi-Fi
9 4 (2.50%) Remote Desktop
9 4 (2.50%) Skype
10 3 (1.88%) BGP
10 3 (1.88%) OSPF
10 3 (1.88%) VLAN
11 2 (1.25%) Internet
11 2 (1.25%) NAS
11 2 (1.25%) Network Security
11 2 (1.25%) Wireless
11 2 (1.25%) WLAN
12 1 (0.63%) EIGRP
Database & Business Intelligence
1 4 (2.50%) Amazon RDS
2 3 (1.88%) MySQL
2 3 (1.88%) SQL Server
3 1 (0.63%) Oracle Database
3 1 (0.63%) SQL Server Analysis Services
3 1 (0.63%) SQL Server Integration Services
3 1 (0.63%) SQL Server Reporting Services
Development Applications
1 4 (2.50%) JIRA
2 3 (1.88%) Git (software)
General
1 67 (41.88%) Social Skills
2 42 (26.25%) Finance
3 26 (16.25%) Analytical Skills
4 17 (10.63%) Retail
5 9 (5.63%) Telecoms
6 6 (3.75%) Public Sector
7 5 (3.13%) Manufacturing
7 5 (3.13%) Organisational Skills
8 3 (1.88%) Documentation Skills
9 2 (1.25%) Automotive
9 2 (1.25%) Banking
10 1 (0.63%) Back Office
10 1 (0.63%) Games
10 1 (0.63%) Legal
10 1 (0.63%) Marketing
Job Titles
1 39 (24.38%) Analyst
2 24 (15.00%) Service Analyst
2 24 (15.00%) Service Desk Analyst
3 14 (8.75%) IT Support
4 13 (8.13%) 2nd Line Support
5 12 (7.50%) Coordinator
5 12 (7.50%) Support Engineer
6 9 (5.63%) Electrical Engineer
6 9 (5.63%) Service Manager
7 8 (5.00%) IT Analyst
7 8 (5.00%) Service Desk Engineer
7 8 (5.00%) Service Desk Manager
7 8 (5.00%) Support Analyst
7 8 (5.00%) Team Leader
8 7 (4.38%) IT Support Technician
8 7 (4.38%) IT Technician
8 7 (4.38%) Network Engineer
8 7 (4.38%) Support Technician
9 6 (3.75%) 2nd Line Support Engineer
9 6 (3.75%) Support Manager
Libraries, Frameworks & Software Standards
1 4 (2.50%) JSON
1 4 (2.50%) Web Services
2 3 (1.88%) AngularJS
2 3 (1.88%) React
2 3 (1.88%) RESTful
2 3 (1.88%) XML
3 2 (1.25%) LDAP
4 1 (0.63%) .NET
4 1 (0.63%) jQuery
Miscellaneous
1 18 (11.25%) Management Information System
2 17 (10.63%) Self-Motivation
3 9 (5.63%) Driving Licence
4 7 (4.38%) BYOD
5 5 (3.13%) PDA
5 5 (3.13%) User Experience
6 4 (2.50%) iPad
6 4 (2.50%) iPhone
7 3 (1.88%) Data Centre
7 3 (1.88%) Public Cloud
8 1 (0.63%) Learning Management System
8 1 (0.63%) PMI
Operating Systems
1 49 (30.63%) Windows
2 27 (16.88%) Windows 10
3 19 (11.88%) Windows Server
4 10 (6.25%) Windows Server 2012
5 8 (5.00%) Windows Server 2016
6 6 (3.75%) Windows 7
7 5 (3.13%) Linux
7 5 (3.13%) Windows 8
8 4 (2.50%) Android
8 4 (2.50%) Windows Server 2008
9 2 (1.25%) Unix
10 1 (0.63%) AIX
10 1 (0.63%) Red Hat Enterprise Linux
10 1 (0.63%) Ubuntu
10 1 (0.63%) Windows Server 2019
Processes & Methodologies
1 63 (39.38%) ITIL
2 27 (16.88%) Problem-Solving
3 23 (14.38%) ITSM
4 21 (13.13%) Continuous Improvement
4 21 (13.13%) DNA
5 19 (11.88%) Mentoring
5 19 (11.88%) Service Delivery
6 18 (11.25%) Line Management
6 18 (11.25%) Service Management
7 16 (10.00%) Agile Software Development
8 15 (9.38%) Disaster Recovery
8 15 (9.38%) Facilities Management
8 15 (9.38%) Incident Management
9 13 (8.13%) Change Management
10 10 (6.25%) Coaching
10 10 (6.25%) Process Improvement
10 10 (6.25%) Security Management
11 9 (5.63%) Commercial Awareness
11 9 (5.63%) Stakeholder Management
12 8 (5.00%) Project Delivery
Programming Languages
1 9 (5.63%) SQL
2 5 (3.13%) PowerShell
3 4 (2.50%) JavaScript
4 1 (0.63%) Bash Shell
4 1 (0.63%) C#
4 1 (0.63%) VB.NET
Qualifications
1 14 (8.75%) ITIL Foundation Certificate
2 6 (3.75%) CCNA
2 6 (3.75%) Cisco Certification
3 5 (3.13%) CCNP
4 2 (1.25%) Degree
5 1 (0.63%) Computer Science Degree
5 1 (0.63%) IBM AIX Certification
5 1 (0.63%) JNCIA
5 1 (0.63%) JNCIP
5 1 (0.63%) PMI Certification
5 1 (0.63%) RHCE
Quality Assurance & Compliance
1 14 (8.75%) ISO/IEC 27001
2 9 (5.63%) PCI DSS
3 4 (2.50%) GDPR
3 4 (2.50%) ISO 9001
3 4 (2.50%) PMO
3 4 (2.50%) QA
4 3 (1.88%) Cyber Essentials
4 3 (1.88%) ISO/IEC 20000
System Software
1 52 (32.50%) Active Directory
2 27 (16.88%) VMware Infrastructure
3 8 (5.00%) Hyper-V
4 5 (3.13%) BitLocker
4 5 (3.13%) VMware Server
5 4 (2.50%) Firmware
6 2 (1.25%) Virtual Desktop
6 2 (1.25%) VMware ESXi
6 2 (1.25%) XenApp
6 2 (1.25%) XenDesktop
7 1 (0.63%) Terminal Services
Systems Management
1 22 (13.75%) SCCM
2 14 (8.75%) Microsoft Intune
3 7 (4.38%) SCOM
4 4 (2.50%) SCVMM
5 2 (1.25%) Ansible
5 2 (1.25%) Oracle Identity Management
5 2 (1.25%) Oracle Identity Manager
5 2 (1.25%) Single Sign-On
5 2 (1.25%) Terraform
6 1 (0.63%) Cacti
6 1 (0.63%) FortiGate
6 1 (0.63%) Jamf Pro
6 1 (0.63%) Nagios
6 1 (0.63%) Nmap
Vendors
1 66 (41.25%) Microsoft
2 27 (16.88%) VMware
3 20 (12.50%) Citrix
4 17 (10.63%) Cisco
4 17 (10.63%) ServiceNow
5 7 (4.38%) Meraki
5 7 (4.38%) Remedy
6 5 (3.13%) Aerohive Networks
6 5 (3.13%) Barracuda Networks
6 5 (3.13%) Snow
6 5 (3.13%) Veeam
7 4 (2.50%) Apple
7 4 (2.50%) CommVault
7 4 (2.50%) iManage
8 3 (1.88%) Oracle
9 2 (1.25%) ConnectWise
9 2 (1.25%) IBM
9 2 (1.25%) McAfee
9 2 (1.25%) Palo Alto
9 2 (1.25%) Sophos