Period
to 19 November 2019

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 November 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
19 Nov 2019
Same period 2018 Same period 2017
Rank 88 106 116
Rank change year-on-year +18 +10 -21
Permanent jobs citing SLA 230 233 230
As % of all permanent IT jobs advertised in Yorkshire 3.37% 2.79% 2.37%
As % of the Quality Assurance & Compliance category 22.40% 18.79% 23.93%
Number of salaries quoted 199 198 186
Yorkshire median annual salary £39,500 £33,500 £30,000
Median salary % change year-on-year +17.91% +11.67% -
10th Percentile £21,250 £18,000 £18,500
90th Percentile £57,500 £55,000 £48,750
England median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 1,027 1,240 961
As % of all permanent IT jobs advertised in Yorkshire 15.03% 14.83% 9.90%
Number of salaries quoted 748 947 791
Yorkshire median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £21,250 £24,500 £24,250
90th Percentile £62,500 £63,750 £60,000
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing SLA in Yorkshire over the 6 months to 19 November 2019.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 19 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +7 118 £30,000 -14.29% 26
South Yorkshire +24 68 £47,500 +58.86% 14
East Yorkshire +22 20 £32,500 +60.49% 1
North Yorkshire -31 19 £45,000 -5.26% 6
SLA
England

For the 6 months to 19 November 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 120 (52.17%) ITIL
2 88 (38.26%) Service Management
3 85 (36.96%) Service Delivery
4 73 (31.74%) Microsoft
5 61 (26.52%) Windows
6 58 (25.22%) Continuous Improvement
7 55 (23.91%) Problem-Solving
8 53 (23.04%) ISO/IEC 27001
9 52 (22.61%) PRINCE2
10 51 (22.17%) Public Sector
10 51 (22.17%) Proactive Monitoring
11 43 (18.70%) Active Directory
11 43 (18.70%) Microsoft Office
11 43 (18.70%) Continuous Improvement Process
11 43 (18.70%) Office 365
11 43 (18.70%) ITIL Foundation Certificate
12 41 (17.83%) ISO 9001
13 35 (15.22%) ITSM
13 35 (15.22%) Incident Management
14 33 (14.35%) Citrix
15 30 (13.04%) SQL
16 29 (12.61%) Azure
16 29 (12.61%) Windows Server
17 28 (12.17%) Change Management
18 27 (11.74%) Analytical Skills
19 25 (10.87%) Firewall
20 23 (10.00%) WAN
21 22 (9.57%) Cisco Certification
21 22 (9.57%) Telecoms
21 22 (9.57%) Finance

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (3.04%) MS Exchange
2 6 (2.61%) Skype for Business
3 5 (2.17%) SharePoint
4 3 (1.30%) Exchange Server 2013
5 2 (0.87%) Exchange Server 2010
5 2 (0.87%) IIS
6 1 (0.43%) Apache
6 1 (0.43%) Tomcat
Applications
1 43 (18.70%) Microsoft Office
2 20 (8.70%) Microsoft Excel
3 8 (3.48%) Microsoft PowerPoint
4 6 (2.61%) MS Visio
Business Applications
1 4 (1.74%) Oracle EBS R12
1 4 (1.74%) Oracle ERP
1 4 (1.74%) Oracle Payables
1 4 (1.74%) Oracle Receivables
1 4 (1.74%) Oracle Subledger Accounting
2 3 (1.30%) Oracle EBS
2 3 (1.30%) Oracle Financials
2 3 (1.30%) Oracle SCM
3 2 (0.87%) assyst
4 1 (0.43%) Oracle Assets
4 1 (0.43%) Oracle General Ledger
4 1 (0.43%) Oracle Internet Expenses
Cloud Services
1 43 (18.70%) Office 365
2 29 (12.61%) Azure
3 18 (7.83%) AWS
4 7 (3.04%) Cloud Computing
4 7 (3.04%) Sumo Logic
5 4 (1.74%) OneDrive
6 2 (0.87%) Power Platform
7 1 (0.43%) Google Docs
7 1 (0.43%) SaaS
Communications & Networking
1 25 (10.87%) Firewall
2 23 (10.00%) WAN
3 21 (9.13%) VoIP
4 12 (5.22%) LAN
4 12 (5.22%) Wireless
5 11 (4.78%) SAN
6 9 (3.91%) Network Security
7 8 (3.48%) DWDM
7 8 (3.48%) IP Telephony
7 8 (3.48%) MPLS
8 7 (3.04%) BGP
8 7 (3.04%) OSPF
9 6 (2.61%) VPN
10 5 (2.17%) DHCP
10 5 (2.17%) DNS
10 5 (2.17%) EIGRP
10 5 (2.17%) Intrusion Detection
10 5 (2.17%) RFID
10 5 (2.17%) VLAN
10 5 (2.17%) WLAN
Database & Business Intelligence
1 15 (6.52%) SQL Server
2 3 (1.30%) SQL Server 2008
3 2 (0.87%) NoSQL
3 2 (0.87%) Power BI
3 2 (0.87%) SQL Server 2012
3 2 (0.87%) SQL Server 2016
4 1 (0.43%) Data Warehouse
4 1 (0.43%) GIS
4 1 (0.43%) SQL Server 2014
4 1 (0.43%) SQL Server Integration Services
4 1 (0.43%) SQL Server Reporting Services
Development Applications
1 4 (1.74%) Team Foundation Server
2 3 (1.30%) Visual Studio
3 2 (0.87%) MSI
3 2 (0.87%) WinDbg
4 1 (0.43%) Git (software)
4 1 (0.43%) Subversion
General
1 51 (22.17%) Public Sector
2 22 (9.57%) Finance
2 22 (9.57%) Telecoms
3 7 (3.04%) Legal
4 6 (2.61%) Banking
5 3 (1.30%) Back Office
5 3 (1.30%) Multimedia
6 2 (0.87%) Electronics
6 2 (0.87%) Retail
7 1 (0.43%) Billing
7 1 (0.43%) Financial Institution
7 1 (0.43%) Local Government
7 1 (0.43%) Marketing
Job Titles
1 50 (21.74%) Service Manager
2 46 (20.00%) Delivery Manager
3 45 (19.57%) Service Delivery Manager
4 42 (18.26%) Analyst
5 29 (12.61%) Service Analyst
5 29 (12.61%) Service Desk Analyst
6 18 (7.83%) IT Support
7 17 (7.39%) Support Engineer
8 15 (6.52%) 2nd Line Engineer
9 11 (4.78%) 3rd Line Engineer
10 10 (4.35%) 3rd Line Support
10 10 (4.35%) Infrastructure Engineer
10 10 (4.35%) Network Engineer
10 10 (4.35%) Support Analyst
10 10 (4.35%) Technical Support
11 9 (3.91%) Support Technician
12 8 (3.48%) 2nd Line Network Engineer
12 8 (3.48%) 2nd Line Support
12 8 (3.48%) Head of IT
13 7 (3.04%) 3rd Line Support Engineer
Libraries, Frameworks & Software Standards
1 15 (6.52%) .NET
2 10 (4.35%) jQuery
3 7 (3.04%) Web Services
4 3 (1.30%) .NET Framework
4 3 (1.30%) ASP.NET
4 3 (1.30%) ASP.NET Web API
4 3 (1.30%) LINQ
5 1 (0.43%) COM
5 1 (0.43%) CSS
5 1 (0.43%) HTML
5 1 (0.43%) LDAP
5 1 (0.43%) MSMQ
5 1 (0.43%) OAuth
5 1 (0.43%) RabbitMQ
5 1 (0.43%) SAML
5 1 (0.43%) Spring
5 1 (0.43%) XML
Miscellaneous
1 27 (11.74%) Analytical Skills
2 22 (9.57%) Management Information System
3 19 (8.26%) Self-Motivation
4 15 (6.52%) Data Centre
5 7 (3.04%) New Media
5 7 (3.04%) Video on Demand
5 7 (3.04%) Video\Live Streaming
6 6 (2.61%) User Experience
7 5 (2.17%) Driving Licence
8 4 (1.74%) NHS
9 3 (1.30%) AS400
10 2 (0.87%) Handset
10 2 (0.87%) Replication
11 1 (0.43%) CMDB
11 1 (0.43%) Smart Meter
Operating Systems
1 61 (26.52%) Windows
2 29 (12.61%) Windows Server
3 21 (9.13%) Windows 10
4 14 (6.09%) Linux
5 8 (3.48%) Windows 8
5 8 (3.48%) Windows Server 2012
6 6 (2.61%) Windows 7
7 3 (1.30%) Windows Server 2008
8 2 (0.87%) Unix
9 1 (0.43%) Apple iOS
9 1 (0.43%) Mac OS
9 1 (0.43%) Windows Server 2003
9 1 (0.43%) Windows XP
Processes & Methodologies
1 120 (52.17%) ITIL
2 88 (38.26%) Service Management
3 85 (36.96%) Service Delivery
4 58 (25.22%) Continuous Improvement
5 55 (23.91%) Problem-Solving
6 52 (22.61%) PRINCE2
7 51 (22.17%) Proactive Monitoring
8 43 (18.70%) Continuous Improvement Process
9 35 (15.22%) Incident Management
9 35 (15.22%) ITSM
10 28 (12.17%) Change Management
11 20 (8.70%) Decision-Making
12 17 (7.39%) Agile Software Development
12 17 (7.39%) High Availability
13 16 (6.96%) DevOps
13 16 (6.96%) Information Security
14 14 (6.09%) Mentoring
14 14 (6.09%) Statistics
15 13 (5.65%) Data Analysis
15 13 (5.65%) Logistics
Programming Languages
1 30 (13.04%) SQL
2 14 (6.09%) C#
3 10 (4.35%) JavaScript
4 7 (3.04%) C
4 7 (3.04%) PowerShell
4 7 (3.04%) VB.NET
5 3 (1.30%) PL/SQL
5 3 (1.30%) VB
6 2 (0.87%) Java
6 2 (0.87%) VBScript
7 1 (0.43%) T-SQL
Qualifications
1 43 (18.70%) ITIL Foundation Certificate
2 22 (9.57%) Cisco Certification
3 17 (7.39%) Microsoft Certification
4 16 (6.96%) CCNA
5 12 (5.22%) MCSE
6 11 (4.78%) CCNP
7 6 (2.61%) PMI Certification
7 6 (2.61%) PMP
8 5 (2.17%) DBS Check
8 5 (2.17%) MCITP
8 5 (2.17%) MCSA
9 3 (1.30%) A+ Certification
9 3 (1.30%) Citrix Certification
9 3 (1.30%) Degree
9 3 (1.30%) MCDST
9 3 (1.30%) SC Cleared
9 3 (1.30%) Security Cleared
9 3 (1.30%) VMware Certified Professional (VCP)
10 2 (0.87%) AWS Certification
10 2 (0.87%) CCVP
Quality Assurance & Compliance
1 53 (23.04%) ISO/IEC 27001
2 41 (17.83%) ISO 9001
3 5 (2.17%) Cyber Essentials
3 5 (2.17%) Cyber Essentials PLUS
4 2 (0.87%) COBIT
4 2 (0.87%) GDPR
4 2 (0.87%) ISO/IEC 20000
4 2 (0.87%) NIST
5 1 (0.43%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.43%) Sarbanes-Oxley
System Software
1 43 (18.70%) Active Directory
2 10 (4.35%) Hyper-V
3 9 (3.91%) Terminal Services
4 8 (3.48%) Firmware
4 8 (3.48%) XenApp
5 7 (3.04%) Docker
5 7 (3.04%) VMware Infrastructure
6 5 (2.17%) vSphere
7 3 (1.30%) VMware NSX
8 2 (0.87%) ISA Server
8 2 (0.87%) Microsoft App-V
9 1 (0.43%) BitLocker
Systems Management
1 10 (4.35%) SCCM
2 5 (2.17%) SCOM
3 4 (1.74%) Microsoft Data Protection Manager
3 4 (1.74%) SCVMM
4 3 (1.30%) vRealize
5 2 (0.87%) WSUS
6 1 (0.43%) Nagios
6 1 (0.43%) ZABBIX
Vendors
1 73 (31.74%) Microsoft
2 33 (14.35%) Citrix
3 21 (9.13%) Cisco
4 20 (8.70%) VMware
5 8 (3.48%) Avaya
5 8 (3.48%) Veeam
6 7 (3.04%) AppDynamics
7 5 (2.17%) Dell
7 5 (2.17%) NetApp
8 4 (1.74%) CommVault
8 4 (1.74%) Oracle
9 3 (1.30%) Apple
9 3 (1.30%) HP
9 3 (1.30%) Xerox
10 2 (0.87%) Fortinet
10 2 (0.87%) Juniper
10 2 (0.87%) ServiceNow
10 2 (0.87%) Sonus
11 1 (0.43%) Salesforce.com
11 1 (0.43%) Siemens