Period
to 24 May 2019

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 May 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
24 May 2019
Same period 2018 Same period 2017
Rank 125 104 112
Rank change year-on-year -21 +8 -14
Permanent jobs citing SLA 207 248 268
As % of all permanent IT jobs advertised in Yorkshire 2.75% 2.56% 2.52%
As % of the Quality Assurance & Compliance category 17.71% 19.62% 23.47%
Number of salaries quoted 150 216 236
Yorkshire median annual salary £35,000 £31,500 £26,500
Median salary % change year-on-year +11.11% +18.87% -18.46%
10th Percentile £18,450 £18,125 £19,750
90th Percentile £61,750 £49,500 £45,000
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 1,169 1,264 1,142
As % of all permanent IT jobs advertised in Yorkshire 15.55% 13.05% 10.76%
Number of salaries quoted 769 1,020 933
Yorkshire median annual salary £42,000 £42,500 £37,500
Median salary % change year-on-year -1.18% +13.33% -6.25%
10th Percentile £20,250 £22,975 £22,500
90th Percentile £61,250 £61,325 £57,150
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -0.35%

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing SLA in Yorkshire over the 6 months to 24 May 2019.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 24 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -17 91 £26,000 -20.00% 4
South Yorkshire +14 54 £45,000 +114.29% 4
North Yorkshire -30 39 £40,000 -4.76% 1
East Yorkshire +20 21 £31,500 +29.90%
SLA
England

For the 6 months to 24 May 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 98 (47.34%) ITIL
2 74 (35.75%) Microsoft
3 59 (28.50%) Active Directory
3 59 (28.50%) Problem-Solving
4 53 (25.60%) Service Delivery
5 50 (24.15%) Office 365
6 48 (23.19%) Windows
7 41 (19.81%) Continuous Improvement
8 39 (18.84%) Change Management
9 38 (18.36%) Service Management
10 37 (17.87%) ITSM
10 37 (17.87%) Citrix
11 34 (16.43%) Microsoft Azure
12 33 (15.94%) Self-Motivation
13 32 (15.46%) Cisco
13 32 (15.46%) SAN
13 32 (15.46%) SQL
14 31 (14.98%) VMware
14 31 (14.98%) VMware Infrastructure
15 30 (14.49%) Microsoft Office
16 29 (14.01%) Cisco Certification
17 28 (13.53%) High Availability
17 28 (13.53%) Windows Server
18 27 (13.04%) DNS
19 26 (12.56%) ISO/IEC 27001
20 25 (12.08%) Finance
21 24 (11.59%) DHCP
21 24 (11.59%) WAN
21 24 (11.59%) Hyper-V
22 21 (10.14%) TCP/IP

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (8.70%) MS Exchange
2 17 (8.21%) Skype for Business
3 6 (2.90%) IIS
4 5 (2.42%) Exchange Server 2013
5 4 (1.93%) OpenStack
6 3 (1.45%) SharePoint
7 2 (0.97%) Oracle Spatial
8 1 (0.48%) Apache
8 1 (0.48%) Confluence
8 1 (0.48%) Exchange Server 2010
8 1 (0.48%) MQSeries
8 1 (0.48%) Oracle Application Server
8 1 (0.48%) WebLogic
8 1 (0.48%) WebSphere
Applications
1 30 (14.49%) Microsoft Office
2 20 (9.66%) Microsoft Excel
3 1 (0.48%) Microsoft PowerPoint
Business Applications
1 1 (0.48%) Oracle ERP
Cloud Services
1 50 (24.15%) Office 365
2 34 (16.43%) Microsoft Azure
3 12 (5.80%) IaaS
4 10 (4.83%) Cloud Computing
5 8 (3.86%) SaaS
6 6 (2.90%) Amazon AWS
6 6 (2.90%) OneDrive
7 1 (0.48%) Mimecast
7 1 (0.48%) PaaS
7 1 (0.48%) Power Platform
Communications & Networking
1 32 (15.46%) SAN
2 27 (13.04%) DNS
3 24 (11.59%) DHCP
3 24 (11.59%) WAN
4 21 (10.14%) TCP/IP
5 17 (8.21%) Firewall
6 15 (7.25%) VoIP
7 14 (6.76%) LAN
8 12 (5.80%) Skype
9 11 (5.31%) DWDM
9 11 (5.31%) IP Telephony
10 10 (4.83%) MPLS
10 10 (4.83%) Wireless
11 9 (4.35%) Fibre Channel
11 9 (4.35%) iSCSI
12 8 (3.86%) VPN
12 8 (3.86%) Wi-Fi
13 7 (3.38%) Internet
14 6 (2.90%) Cisco Nexus
14 6 (2.90%) NGN
Database & Business Intelligence
1 19 (9.18%) SQL Server
2 8 (3.86%) SQL Server Integration Services
3 5 (2.42%) SQL Server Reporting Services
4 4 (1.93%) SQL Server 2008
5 3 (1.45%) NoSQL
5 3 (1.45%) RDBMS
5 3 (1.45%) Relational Database
5 3 (1.45%) SQL Server 2012
6 2 (0.97%) Oracle Database
6 2 (0.97%) SQL Server Analysis Services
7 1 (0.48%) Data Lake
7 1 (0.48%) Data Warehouse
7 1 (0.48%) Oracle BI Publisher
7 1 (0.48%) Oracle Database 12c
7 1 (0.48%) Power BI
Development Applications
1 6 (2.90%) Team Foundation Server
2 4 (1.93%) Visual Studio
3 3 (1.45%) Oracle APEX
4 1 (0.48%) JIRA
General
1 25 (12.08%) Finance
2 19 (9.18%) Telecoms
3 6 (2.90%) Electronics
3 6 (2.90%) Legal
4 4 (1.93%) Banking
5 3 (1.45%) Marketing
6 2 (0.97%) Billing
6 2 (0.97%) Law
6 2 (0.97%) Manufacturing
7 1 (0.48%) Financial Institution
7 1 (0.48%) Retail
Job Titles
1 31 (14.98%) Service Manager
2 26 (12.56%) Analyst
3 23 (11.11%) Delivery Manager
3 23 (11.11%) Services Delivery Manager
4 16 (7.73%) Infrastructure Engineer
5 15 (7.25%) Network Engineer
6 14 (6.76%) Developer
6 14 (6.76%) IT Manager
7 11 (5.31%) 2nd Line Engineer
7 11 (5.31%) 2nd Line Network Engineer
7 11 (5.31%) Support Analyst
7 11 (5.31%) Technical Support
8 10 (4.83%) Administrator
8 10 (4.83%) Applications Support
9 9 (4.35%) Cloud Specialist
9 9 (4.35%) IT Engineer
9 9 (4.35%) IT Infrastructure Engineer
9 9 (4.35%) Microsoft Specialist
10 8 (3.86%) 2nd Line Support
10 8 (3.86%) Junior
Libraries, Frameworks & Software Standards
1 11 (5.31%) .NET
2 7 (3.38%) .NET Framework
2 7 (3.38%) Web Services
3 6 (2.90%) LINQ
4 5 (2.42%) ASP.NET
4 5 (2.42%) HTML
5 4 (1.93%) ASP.NET Web API
5 4 (1.93%) jQuery
5 4 (1.93%) LDAP
5 4 (1.93%) XML
6 3 (1.45%) Middleware
7 2 (0.97%) CSS
7 2 (0.97%) Entity Framework
7 2 (0.97%) PostGIS
8 1 (0.48%) DHTML
8 1 (0.48%) JMS
8 1 (0.48%) OAuth
8 1 (0.48%) SAML
8 1 (0.48%) WebSphere MQ
Miscellaneous
1 33 (15.94%) Self-Motivation
2 15 (7.25%) Management Information System
3 14 (6.76%) Analytical Skills
4 11 (5.31%) Data Centre
5 6 (2.90%) CMDB
6 5 (2.42%) Clustering
7 4 (1.93%) e-Learning
8 3 (1.45%) Driving Licence
8 3 (1.45%) User Experience
9 2 (0.97%) HP Storage
9 2 (0.97%) Learning Management System
10 1 (0.48%) Analytical Mindset
10 1 (0.48%) Enterprise Software
10 1 (0.48%) Fat Client
10 1 (0.48%) Mainframe
10 1 (0.48%) Microsoft Licensing
10 1 (0.48%) Replication
10 1 (0.48%) Thin Client
10 1 (0.48%) Virtual Team
Operating Systems
1 48 (23.19%) Windows
2 28 (13.53%) Windows Server
3 21 (10.14%) Windows Server 2008
3 21 (10.14%) Windows Server 2012
4 17 (8.21%) Windows 10
5 14 (6.76%) Windows 8
6 11 (5.31%) Windows 7
7 10 (4.83%) Linux
8 6 (2.90%) Unix
8 6 (2.90%) Windows Server 2003
9 4 (1.93%) Debian
9 4 (1.93%) Ubuntu
10 3 (1.45%) AIX
10 3 (1.45%) HPUX
11 2 (0.97%) VMS
12 1 (0.48%) Solaris
Processes & Methodologies
1 98 (47.34%) ITIL
2 59 (28.50%) Problem-Solving
3 53 (25.60%) Service Delivery
4 41 (19.81%) Continuous Improvement
5 39 (18.84%) Change Management
6 38 (18.36%) Service Management
7 37 (17.87%) ITSM
8 28 (13.53%) High Availability
9 20 (9.66%) Infrastructure Engineering
9 20 (9.66%) Proactive Monitoring
10 19 (9.18%) Customer-Centricity
11 18 (8.70%) Customer-Centric Approach
11 18 (8.70%) PRINCE2
12 17 (8.21%) Disaster Recovery
12 17 (8.21%) Incident Management
12 17 (8.21%) Process Improvement
13 16 (7.73%) Continuous Improvement Process
13 16 (7.73%) Project Management
14 15 (7.25%) Agile Software Development
15 13 (6.28%) Capacity Planning
Programming Languages
1 32 (15.46%) SQL
2 11 (5.31%) C
2 11 (5.31%) JavaScript
3 8 (3.86%) C#
4 5 (2.42%) PowerShell
4 5 (2.42%) Python
5 4 (1.93%) Bash Shell
5 4 (1.93%) Go
5 4 (1.93%) Perl
5 4 (1.93%) Ruby
5 4 (1.93%) Shell Script
5 4 (1.93%) VB
6 3 (1.45%) PL/SQL
6 3 (1.45%) R
6 3 (1.45%) T-SQL
7 1 (0.48%) Data Analysis Expressions (DAX)
7 1 (0.48%) Java
Qualifications
1 29 (14.01%) Cisco Certification
2 20 (9.66%) CCNA
3 19 (9.18%) ITIL Foundation Certificate
3 19 (9.18%) Microsoft Certification
4 15 (7.25%) CCNP
5 14 (6.76%) MCSE
6 11 (5.31%) Degree
7 10 (4.83%) SC Cleared
7 10 (4.83%) Security Cleared
8 6 (2.90%) MCSA
9 5 (2.42%) A+ Certification
9 5 (2.42%) CCIE
9 5 (2.42%) JNCIP
9 5 (2.42%) MCDST
10 4 (1.93%) LPIC
11 2 (0.97%) Citrix Certification
12 1 (0.48%) CISA
12 1 (0.48%) CISM
12 1 (0.48%) CISSP
12 1 (0.48%) PRINCE2 Certification
Quality Assurance & Compliance
1 26 (12.56%) ISO/IEC 27001
2 16 (7.73%) ISO 9001
3 6 (2.90%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 3 (1.45%) Cyber Essentials
4 3 (1.45%) Cyber Essentials PLUS
5 2 (0.97%) PMO
5 2 (0.97%) QA
6 1 (0.48%) Data Quality
6 1 (0.48%) ISO/IEC 20000
System Software
1 59 (28.50%) Active Directory
2 31 (14.98%) VMware Infrastructure
3 24 (11.59%) Hyper-V
4 10 (4.83%) XenApp
5 7 (3.38%) NFS
5 7 (3.38%) vSphere
6 6 (2.90%) Microsoft Virtual Server
6 6 (2.90%) Virtual Servers
7 5 (2.42%) Firmware
8 4 (1.93%) Docker
9 3 (1.45%) XenDesktop
10 2 (0.97%) VMware ESXi
10 2 (0.97%) VMware NSX
11 1 (0.48%) Virtual Machines
Systems Management
1 15 (7.25%) SCCM
2 9 (4.35%) SCOM
3 6 (2.90%) SCVMM
3 6 (2.90%) WSUS
4 4 (1.93%) Juju
5 2 (0.97%) DameWare
5 2 (0.97%) NetBackup
5 2 (0.97%) vRealize Orchestrator
6 1 (0.48%) Ansible
6 1 (0.48%) McAfee ePO
6 1 (0.48%) Nagios
6 1 (0.48%) Norton AntiVirus
6 1 (0.48%) Oracle RMAN
6 1 (0.48%) XenMobile
6 1 (0.48%) ZABBIX
Vendors
1 74 (35.75%) Microsoft
2 37 (17.87%) Citrix
3 32 (15.46%) Cisco
4 31 (14.98%) VMware
5 16 (7.73%) Veeam
6 14 (6.76%) HP
7 12 (5.80%) Dell
8 11 (5.31%) Avaya
9 6 (2.90%) Apple
9 6 (2.90%) CommVault
9 6 (2.90%) Mitel
9 6 (2.90%) Siemens
10 5 (2.42%) Aruba
10 5 (2.42%) Extreme Networks
10 5 (2.42%) F5
10 5 (2.42%) Juniper
10 5 (2.42%) Meraki
10 5 (2.42%) Oracle
10 5 (2.42%) SAP
10 5 (2.42%) Xerox