Period
to 23 January 2020

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 January 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
23 Jan 2020
Same period 2019 Same period 2018
Rank 94 102 136
Rank change year-on-year +8 +34 -50
Permanent jobs citing SLA 171 211 204
As % of all permanent IT jobs advertised in Yorkshire 2.80% 2.84% 2.09%
As % of the Quality Assurance & Compliance category 23.42% 19.54% 20.75%
Number of salaries quoted 154 178 180
Yorkshire median annual salary £35,000 £32,500 £31,750
Median salary % change year-on-year +7.69% +2.36% +19.81%
10th Percentile £21,250 £18,000 £18,750
90th Percentile £61,250 £57,500 £57,625
England median annual salary £37,500 £40,000 £35,000
% change year-on-year -6.25% +14.29% -6.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 730 1,080 983
As % of all permanent IT jobs advertised in Yorkshire 11.97% 14.55% 10.09%
Number of salaries quoted 625 823 810
Yorkshire median annual salary £41,000 £42,000 £41,500
Median salary % change year-on-year -2.38% +1.20% +10.67%
10th Percentile £24,000 £21,000 £25,000
90th Percentile £65,000 £61,250 £60,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing SLA in Yorkshire over the 6 months to 23 January 2020.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 23 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -1 112 £35,000 +6.06% 32
South Yorkshire +5 30 £31,164 +4.23% 4
North Yorkshire +13 19 £45,000 -5.26% 9
East Yorkshire +22 8 £22,500 +4.05% 1
SLA
England

For the 6 months to 23 January 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 73 (42.69%) Microsoft
2 67 (39.18%) Windows
3 56 (32.75%) ITIL
4 53 (30.99%) Office 365
5 46 (26.90%) Active Directory
6 40 (23.39%) Microsoft Office
7 39 (22.81%) Service Management
8 34 (19.88%) Problem-Solving
9 33 (19.30%) Incident Management
10 31 (18.13%) Citrix
11 30 (17.54%) ITSM
12 28 (16.37%) Windows 10
12 28 (16.37%) Windows Server
13 25 (14.62%) Service Delivery
14 23 (13.45%) Azure
15 22 (12.87%) SQL
16 20 (11.70%) Firewall
17 18 (10.53%) Information Security
18 17 (9.94%) Agile Software Development
18 17 (9.94%) IT Strategy
19 16 (9.36%) Mentoring
19 16 (9.36%) Data Centre
19 16 (9.36%) VMware
19 16 (9.36%) SCCM
19 16 (9.36%) Change Management
19 16 (9.36%) Telecoms
20 15 (8.77%) Management Information System
20 15 (8.77%) Analytical Skills
20 15 (8.77%) Continuous Improvement
20 15 (8.77%) Due Diligence

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.85%) MS Exchange
2 9 (5.26%) Skype for Business
3 5 (2.92%) Exchange Server 2013
4 4 (2.34%) SharePoint
5 3 (1.75%) Apache
6 2 (1.17%) Apache Spark
6 2 (1.17%) IIS
7 1 (0.58%) IBM Notes
7 1 (0.58%) Tomcat
Applications
1 40 (23.39%) Microsoft Office
2 13 (7.60%) Microsoft Excel
3 8 (4.68%) Microsoft PowerPoint
4 7 (4.09%) MS Visio
Business Applications
1 4 (2.34%) Oracle EBS R12
1 4 (2.34%) Oracle ERP
1 4 (2.34%) Oracle Payables
1 4 (2.34%) Oracle Receivables
1 4 (2.34%) Oracle Subledger Accounting
2 3 (1.75%) Oracle EBS
2 3 (1.75%) Oracle Financials
2 3 (1.75%) Oracle SCM
3 2 (1.17%) assyst
4 1 (0.58%) Oracle Assets
4 1 (0.58%) Oracle General Ledger
4 1 (0.58%) Oracle Internet Expenses
Cloud Services
1 53 (30.99%) Office 365
2 23 (13.45%) Azure
3 8 (4.68%) AWS
4 5 (2.92%) Cloud Computing
5 4 (2.34%) Stackdriver
6 3 (1.75%) OneDrive
6 3 (1.75%) Power Platform
6 3 (1.75%) Sumo Logic
7 1 (0.58%) Azure Active Directory
7 1 (0.58%) GCP
7 1 (0.58%) Google Docs
7 1 (0.58%) SaaS
Communications & Networking
1 20 (11.70%) Firewall
2 14 (8.19%) VPN
3 11 (6.43%) WAN
4 10 (5.85%) SAN
4 10 (5.85%) VoIP
5 7 (4.09%) LAN
6 6 (3.51%) DHCP
6 6 (3.51%) DNS
6 6 (3.51%) Network Security
6 6 (3.51%) Skype
6 6 (3.51%) Wireless
7 5 (2.92%) Intranet
7 5 (2.92%) TCP/IP
8 4 (2.34%) RFID
8 4 (2.34%) Wi-Fi
9 3 (1.75%) Internet
9 3 (1.75%) MPLS
9 3 (1.75%) VLAN
10 2 (1.17%) BGP
10 2 (1.17%) OSPF
Database & Business Intelligence
1 13 (7.60%) SQL Server
2 6 (3.51%) GIS
3 3 (1.75%) Data Warehouse
3 3 (1.75%) Power BI
4 2 (1.17%) NoSQL
5 1 (0.58%) BusinessObjects
5 1 (0.58%) SQL Server 2016
5 1 (0.58%) SQL Server Analysis Services
5 1 (0.58%) SQL Server Reporting Services
General
1 16 (9.36%) Telecoms
2 12 (7.02%) Finance
2 12 (7.02%) Public Sector
3 8 (4.68%) Legal
4 7 (4.09%) Banking
5 3 (1.75%) Multimedia
6 2 (1.17%) Back Office
6 2 (1.17%) Retail
7 1 (0.58%) Law
7 1 (0.58%) Local Government
7 1 (0.58%) Marketing
Job Titles
1 52 (30.41%) Analyst
2 33 (19.30%) Service Analyst
2 33 (19.30%) Service Desk Analyst
3 17 (9.94%) IT Support
4 14 (8.19%) Support Analyst
5 12 (7.02%) Service Manager
5 12 (7.02%) Support Engineer
6 11 (6.43%) IT Manager
7 9 (5.26%) Delivery Manager
7 9 (5.26%) Infrastructure Engineer
8 8 (4.68%) IT Engineer
9 7 (4.09%) 1st Line Service Desk Analyst
9 7 (4.09%) 1st Line Support
9 7 (4.09%) 2nd Line Support
9 7 (4.09%) Systems Engineer
9 7 (4.09%) Systems Support
10 6 (3.51%) Delivery Project Manager
10 6 (3.51%) Desktop Engineer
10 6 (3.51%) Project Manager
10 6 (3.51%) Technical Analyst
Libraries, Frameworks & Software Standards
1 6 (3.51%) .NET
1 6 (3.51%) Web Services
2 4 (2.34%) REST
3 2 (1.17%) COM
4 1 (0.58%) CSS
4 1 (0.58%) HTML
4 1 (0.58%) MSMQ
4 1 (0.58%) RabbitMQ
4 1 (0.58%) Spring
4 1 (0.58%) XML
Miscellaneous
1 16 (9.36%) Data Centre
2 15 (8.77%) Analytical Skills
2 15 (8.77%) Management Information System
2 15 (8.77%) Self-Motivation
3 5 (2.92%) Driving Licence
3 5 (2.92%) User Experience
4 4 (2.34%) AS400
4 4 (2.34%) NHS
5 3 (1.75%) New Media
5 3 (1.75%) Video on Demand
5 3 (1.75%) Video\Live Streaming
6 2 (1.17%) Clustering
6 2 (1.17%) Enterprise Software
7 1 (0.58%) CMDB
7 1 (0.58%) Mainframe
7 1 (0.58%) Replication
7 1 (0.58%) RSA SecurID
7 1 (0.58%) Smart Meter
Operating Systems
1 67 (39.18%) Windows
2 28 (16.37%) Windows 10
2 28 (16.37%) Windows Server
3 13 (7.60%) Linux
4 10 (5.85%) Windows 7
5 9 (5.26%) Windows Server 2012
6 8 (4.68%) Windows 8
7 5 (2.92%) Windows Server 2008
8 2 (1.17%) Windows Server 2003
9 1 (0.58%) Apple iOS
9 1 (0.58%) Mac OS
9 1 (0.58%) Unix
9 1 (0.58%) Windows XP
9 1 (0.58%) zOS
Processes & Methodologies
1 56 (32.75%) ITIL
2 39 (22.81%) Service Management
3 34 (19.88%) Problem-Solving
4 33 (19.30%) Incident Management
5 30 (17.54%) ITSM
6 25 (14.62%) Service Delivery
7 18 (10.53%) Information Security
8 17 (9.94%) Agile Software Development
8 17 (9.94%) IT Strategy
9 16 (9.36%) Change Management
9 16 (9.36%) Mentoring
10 15 (8.77%) Continuous Improvement
10 15 (8.77%) Due Diligence
11 14 (8.19%) Decision-Making
11 14 (8.19%) Problem Management
11 14 (8.19%) Stakeholder Management
12 13 (7.60%) Disaster Recovery
13 12 (7.02%) High Availability
14 11 (6.43%) Workflow
15 10 (5.85%) Migration
Programming Languages
1 22 (12.87%) SQL
2 7 (4.09%) C#
3 3 (1.75%) PL/SQL
3 3 (1.75%) PowerShell
4 2 (1.17%) Java
5 1 (0.58%) C
5 1 (0.58%) T-SQL
5 1 (0.58%) VBA
Qualifications
1 10 (5.85%) Microsoft Certification
2 8 (4.68%) MCSE
3 7 (4.09%) Cisco Certification
4 5 (2.92%) CCNA
4 5 (2.92%) CCNP
4 5 (2.92%) MCITP
5 4 (2.34%) MCSA
6 3 (1.75%) DBS Check
6 3 (1.75%) Degree
7 2 (1.17%) AWS Certification
7 2 (1.17%) CCAA
7 2 (1.17%) Citrix Certification
7 2 (1.17%) ITIL Certification
7 2 (1.17%) VMware Certified Professional (VCP)
8 1 (0.58%) PMI Certification
8 1 (0.58%) PMP
8 1 (0.58%) PRINCE2 Practitioner
8 1 (0.58%) SC Cleared
8 1 (0.58%) Security Cleared
Quality Assurance & Compliance
1 7 (4.09%) ISO/IEC 27001
2 2 (1.17%) ISO/IEC 20000
3 1 (0.58%) COBIT
3 1 (0.58%) GDPR
3 1 (0.58%) ISO 9001
3 1 (0.58%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (0.58%) NIST
3 1 (0.58%) PCI DSS
3 1 (0.58%) QA
3 1 (0.58%) Sarbanes-Oxley
System Software
1 46 (26.90%) Active Directory
2 11 (6.43%) Terminal Services
3 9 (5.26%) Hyper-V
4 6 (3.51%) VMware Infrastructure
5 5 (2.92%) Firmware
5 5 (2.92%) XenApp
6 3 (1.75%) Docker
7 2 (1.17%) BitLocker
7 2 (1.17%) vSphere
Systems Management
1 16 (9.36%) SCCM
2 4 (2.34%) Nagios
2 4 (2.34%) SCOM
2 4 (2.34%) ZABBIX
3 3 (1.75%) Microsoft Data Protection Manager
3 3 (1.75%) SCVMM
4 2 (1.17%) WSUS
5 1 (0.58%) Cisco UCCX
5 1 (0.58%) Microsoft Intune
5 1 (0.58%) Symantec Endpoint Protection
Vendors
1 73 (42.69%) Microsoft
2 31 (18.13%) Citrix
3 16 (9.36%) VMware
4 8 (4.68%) Salesforce.com
5 7 (4.09%) Veeam
6 6 (3.51%) Cisco
6 6 (3.51%) ServiceNow
7 4 (2.34%) NetApp
7 4 (2.34%) Oracle
8 3 (1.75%) AppDynamics
8 3 (1.75%) CommVault
8 3 (1.75%) Fortinet
8 3 (1.75%) SAP
9 2 (1.17%) Google
9 2 (1.17%) Juniper
9 2 (1.17%) Pega
10 1 (0.58%) Dell
10 1 (0.58%) HP
10 1 (0.58%) Lotus
10 1 (0.58%) Siemens