Period
to 20 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 93 135 95
Rank change year-on-year +42 -40 +2
Permanent jobs citing SLA 246 223 347
As % of all permanent IT jobs advertised in Yorkshire 2.80% 2.20% 3.04%
As % of the Quality Assurance & Compliance category 19.05% 21.69% 22.83%
Number of salaries quoted 206 176 265
Yorkshire median annual salary £35,000 £30,000 £32,500
Median salary % change year-on-year +16.67% -7.69% -10.34%
10th Percentile £18,000 £18,500 £18,900
90th Percentile £53,750 £46,875 £47,500
England median annual salary £40,000 £38,000 £37,500
% change year-on-year +5.26% +1.33% +2.74%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 1,291 1,028 1,520
As % of all permanent IT jobs advertised in Yorkshire 14.70% 10.13% 13.30%
Number of salaries quoted 1,028 850 1,186
Yorkshire median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £26,250 £23,730 £24,000
90th Percentile £63,750 £61,250 £63,750
England median annual salary £50,500 £50,000 £50,000
% change year-on-year +1.00% - +11.11%

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing SLA in Yorkshire over the 6 months to 20 September 2018.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +30 169 £38,500 +28.33% 17
South Yorkshire +23 44 £29,900 +19.60% 8
North Yorkshire 0 31 £45,000 +38.46% 1
East Yorkshire +11 2 £24,250 +7.78%
SLA
England

For the 6 months to 20 September 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 102 (41.46%) ITIL
2 94 (38.21%) Microsoft
3 91 (36.99%) Windows
4 85 (34.55%) Problem-Solving
5 75 (30.49%) Active Directory
6 64 (26.02%) Finance
7 63 (25.61%) Microsoft Office
8 56 (22.76%) Problem Management
9 53 (21.54%) VMware
10 51 (20.73%) Management Information System
10 51 (20.73%) Incident Management
11 50 (20.33%) Windows Server
12 47 (19.11%) Analytical Skills
13 46 (18.70%) VMware Infrastructure
14 45 (18.29%) Service Management
15 43 (17.48%) Service Delivery
16 42 (17.07%) ITSM
17 41 (16.67%) Microsoft Azure
17 41 (16.67%) Office 365
18 39 (15.85%) SQL
19 38 (15.45%) Disaster Recovery
20 33 (13.41%) Citrix
21 31 (12.60%) Windows Server 2008
22 29 (11.79%) SCCM
22 29 (11.79%) Cisco
22 29 (11.79%) SharePoint
23 28 (11.38%) TCP/IP
23 28 (11.38%) Windows Server 2012
23 28 (11.38%) Self-Motivation
24 27 (10.98%) SQL Server

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (11.79%) SharePoint
2 13 (5.28%) Skype for Business
3 12 (4.88%) IIS
4 10 (4.07%) Exchange Server 2013
5 8 (3.25%) Apache Solr
5 8 (3.25%) Elasticsearch
6 7 (2.85%) MS Exchange
7 4 (1.63%) Exchange Server 2010
8 3 (1.22%) CMS
8 3 (1.22%) WebSphere
9 2 (0.81%) Oracle Workflow
10 1 (0.41%) Apache
10 1 (0.41%) Exchange Server 2003
10 1 (0.41%) Exchange Server 2007
10 1 (0.41%) Exchange Server 5.5
10 1 (0.41%) Tomcat
Applications
1 63 (25.61%) Microsoft Office
2 25 (10.16%) Microsoft Excel
3 4 (1.63%) MS Visio
4 2 (0.81%) Microsoft PowerPoint
Business Applications
1 4 (1.63%) Dynamics CRM
2 1 (0.41%) BASE24
2 1 (0.41%) Tesseract
Cloud Services
1 41 (16.67%) Microsoft Azure
1 41 (16.67%) Office 365
2 16 (6.50%) Amazon AWS
3 11 (4.47%) SaaS
4 9 (3.66%) IaaS
5 8 (3.25%) Dynamics 365
6 7 (2.85%) Azure Active Directory
7 3 (1.22%) OneDrive
7 3 (1.22%) PaaS
8 2 (0.81%) Yammer
Communications & Networking
1 28 (11.38%) TCP/IP
2 24 (9.76%) DHCP
2 24 (9.76%) DNS
3 18 (7.32%) SAN
4 17 (6.91%) WAN
5 16 (6.50%) LAN
6 15 (6.10%) VPN
7 13 (5.28%) Firewall
8 11 (4.47%) Intranet
9 9 (3.66%) Internet
9 9 (3.66%) Skype
10 8 (3.25%) Wi-Fi
11 7 (2.85%) Remote Desktop
12 6 (2.44%) NetScaler
13 5 (2.03%) FTP
13 5 (2.03%) HTTPS
13 5 (2.03%) ICMP
13 5 (2.03%) SMTP
13 5 (2.03%) SNMP
13 5 (2.03%) Wireless
Database & Business Intelligence
1 27 (10.98%) SQL Server
2 3 (1.22%) BusinessObjects
2 3 (1.22%) Microsoft Analysis Services
2 3 (1.22%) NoSQL
2 3 (1.22%) PerformancePoint
2 3 (1.22%) PowerPivot
2 3 (1.22%) SAP Data Services
2 3 (1.22%) SQL Server Analysis Services
2 3 (1.22%) SQL Server Integration Services
2 3 (1.22%) SQL Server Reporting Services
3 2 (0.81%) GIS
3 2 (0.81%) Oracle Reports
3 2 (0.81%) RDBMS
3 2 (0.81%) Relational Database
3 2 (0.81%) SQL Server 2008
3 2 (0.81%) SQL Server 2012
3 2 (0.81%) SQL Server 2016
4 1 (0.41%) MySQL
4 1 (0.41%) Oracle Database
Development Applications
1 10 (4.07%) Visual Studio
2 5 (2.03%) Git (software)
2 5 (2.03%) SQL Server Management Studio (SSMS)
2 5 (2.03%) Team Foundation Server
2 5 (2.03%) Visual Studio Tools for Office
3 1 (0.41%) JIRA
General
1 64 (26.02%) Finance
2 11 (4.47%) Telecoms
3 9 (3.66%) Military
4 7 (2.85%) Retail
5 6 (2.44%) Banking
5 6 (2.44%) Electronics
6 5 (2.03%) Back Office
7 4 (1.63%) Billing
7 4 (1.63%) Law
8 3 (1.22%) Legal
8 3 (1.22%) Marketing
9 1 (0.41%) Manufacturing
Job Titles
1 54 (21.95%) Analyst
2 27 (10.98%) Service Analyst
3 25 (10.16%) Service Desk Analyst
3 25 (10.16%) Support Engineer
4 18 (7.32%) Support Analyst
5 17 (6.91%) Incident Manager
6 15 (6.10%) Infrastructure Engineer
7 14 (5.69%) Applications Support
8 11 (4.47%) 3rd Line Support
8 11 (4.47%) Applications Engineer
8 11 (4.47%) Applications Support Engineer
8 11 (4.47%) Network Engineer
8 11 (4.47%) Service Manager
9 10 (4.07%) 3rd Line Support Analyst
9 10 (4.07%) IT Support
10 9 (3.66%) IT Manager
10 9 (3.66%) Service Desk Engineer
11 8 (3.25%) 2nd Line Support
11 8 (3.25%) IT Engineer
12 7 (2.85%) Administrator
Libraries, Frameworks & Software Standards
1 13 (5.28%) Web Services
2 8 (3.25%) Elastic Stack
2 8 (3.25%) Lucene
3 6 (2.44%) .NET
4 5 (2.03%) ASP.NET
5 3 (1.22%) MDX
6 2 (0.81%) SOAP
6 2 (0.81%) WSDL
6 2 (0.81%) XML
7 1 (0.41%) .NET Framework
7 1 (0.41%) HTML
7 1 (0.41%) HTML5
7 1 (0.41%) LAMP
Miscellaneous
1 51 (20.73%) Management Information System
2 47 (19.11%) Analytical Skills
3 28 (11.38%) Self-Motivation
4 19 (7.72%) Data Centre
5 18 (7.32%) Replication
6 15 (6.10%) e-Learning
7 11 (4.47%) NHS
8 6 (2.44%) Driving Licence
8 6 (2.44%) Robotics
9 4 (1.63%) Enterprise Storage
10 3 (1.22%) Fat Client
10 3 (1.22%) HP Storage
10 3 (1.22%) Thin Client
10 3 (1.22%) User Experience
11 2 (0.81%) Clustering
12 1 (0.41%) Analytical Mindset
12 1 (0.41%) Blackberry
12 1 (0.41%) Fintech
12 1 (0.41%) Linux Command Line
12 1 (0.41%) Public Cloud
Operating Systems
1 91 (36.99%) Windows
2 50 (20.33%) Windows Server
3 31 (12.60%) Windows Server 2008
4 28 (11.38%) Windows Server 2012
5 25 (10.16%) Linux
5 25 (10.16%) Windows 10
6 23 (9.35%) Windows 7
7 14 (5.69%) Unix
8 13 (5.28%) Windows 8
9 6 (2.44%) HPUX
10 5 (2.03%) AIX
10 5 (2.03%) Windows Server 2003
11 3 (1.22%) Solaris
11 3 (1.22%) Ubuntu
12 2 (0.81%) Red Hat Enterprise Linux
13 1 (0.41%) Windows 2000
13 1 (0.41%) Windows Vista
13 1 (0.41%) Windows XP
Processes & Methodologies
1 102 (41.46%) ITIL
2 85 (34.55%) Problem-Solving
3 56 (22.76%) Problem Management
4 51 (20.73%) Incident Management
5 45 (18.29%) Service Management
6 43 (17.48%) Service Delivery
7 42 (17.07%) ITSM
8 38 (15.45%) Disaster Recovery
9 26 (10.57%) Root Cause Analysis
10 23 (9.35%) Change Management
10 23 (9.35%) Risk Management
11 22 (8.94%) High Availability
12 20 (8.13%) Business Continuity
13 19 (7.72%) Time Management
14 18 (7.32%) Capacity Planning
15 16 (6.50%) Infrastructure Engineering
15 16 (6.50%) Process Improvement
16 14 (5.69%) Change Control
16 14 (5.69%) Data Management
17 13 (5.28%) Coaching
Programming Languages
1 39 (15.85%) SQL
2 15 (6.10%) PowerShell
3 10 (4.07%) C
4 7 (2.85%) Shell Script
5 6 (2.44%) C#
6 5 (2.03%) Python
6 5 (2.03%) T-SQL
6 5 (2.03%) VBA
7 3 (1.22%) Data Analysis Expressions (DAX)
7 3 (1.22%) Java
8 2 (0.81%) Bash Shell
8 2 (0.81%) Perl
9 1 (0.41%) JavaScript
9 1 (0.41%) PHP
9 1 (0.41%) Ruby
9 1 (0.41%) VB.NET
Qualifications
1 24 (9.76%) ITIL Foundation Certificate
2 20 (8.13%) Microsoft Certification
3 12 (4.88%) ITIL Certification
4 11 (4.47%) MCSA
5 9 (3.66%) Degree
5 9 (3.66%) Security Cleared
6 7 (2.85%) CCNA
6 7 (2.85%) Cisco Certification
6 7 (2.85%) CISSP
6 7 (2.85%) MCDST
6 7 (2.85%) MCSE
7 6 (2.44%) A+ Certification
7 6 (2.44%) Citrix Certification
7 6 (2.44%) SC Cleared
8 5 (2.03%) CISA
8 5 (2.03%) CISM
9 4 (1.63%) CRISC
10 3 (1.22%) DBS Check
11 2 (0.81%) CISMP
11 2 (0.81%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 17 (6.91%) ISO/IEC 27001
1 17 (6.91%) QA
2 10 (4.07%) PCI DSS
3 8 (3.25%) ISO/IEC 20000
4 3 (1.22%) Cyber Essentials
4 3 (1.22%) Sarbanes-Oxley
5 2 (0.81%) ISO 14001
5 2 (0.81%) ISO 9001
6 1 (0.41%) Data Quality
6 1 (0.41%) GDPR
System Software
1 75 (30.49%) Active Directory
2 46 (18.70%) VMware Infrastructure
3 19 (7.72%) Hyper-V
4 17 (6.91%) XenApp
5 12 (4.88%) Firmware
6 9 (3.66%) Docker
7 8 (3.25%) VMware ESXi
8 6 (2.44%) XenDesktop
9 4 (1.63%) Terminal Services
9 4 (1.63%) vSphere
10 3 (1.22%) Microsoft App-V
11 2 (0.81%) Virtual Machines
Systems Management
1 29 (11.79%) SCCM
2 10 (4.07%) SCOM
3 7 (2.85%) SCVMM
4 6 (2.44%) XenMobile
5 5 (2.03%) Backup Exec
5 5 (2.03%) HP Data Protector
5 5 (2.03%) NetBackup
5 5 (2.03%) ServiceCenter
6 4 (1.63%) Puppet
6 4 (1.63%) Single Sign-On
6 4 (1.63%) Terraform
6 4 (1.63%) WSUS
7 2 (0.81%) Microsoft Clustering
7 2 (0.81%) Oracle Identity Manager
8 1 (0.41%) Kubernetes
Vendors
1 94 (38.21%) Microsoft
2 53 (21.54%) VMware
3 33 (13.41%) Citrix
4 29 (11.79%) Cisco
5 18 (7.32%) HP
6 16 (6.50%) Xerox
7 14 (5.69%) Dell
8 11 (4.47%) Blue Prism
9 10 (4.07%) Ivanti
10 8 (3.25%) Oracle
10 8 (3.25%) Symantec
10 8 (3.25%) UiPath
11 7 (2.85%) CommVault
12 6 (2.44%) Apple
13 5 (2.03%) Asigra
13 5 (2.03%) Capita
13 5 (2.03%) ServiceNow
13 5 (2.03%) SolarWinds
13 5 (2.03%) Veeam
14 4 (1.63%) Shavlik