Period
to 10 August 2020

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 10 August 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
10 Aug 2020
Same period 2019 Same period 2018
Rank 78 104 96
Rank change year-on-year +26 -8 +46
Permanent jobs citing SLA 95 263 270
As % of all permanent jobs advertised in Yorkshire 2.81% 3.43% 2.90%
As % of the Quality Assurance & Compliance category 23.17% 20.06% 20.21%
Number of salaries quoted 89 252 234
Median annual salary £38,585 £46,500 £33,000
Median salary % change year-on-year -17.02% +40.91% +10.00%
10th Percentile £24,900 £21,250 £18,000
90th Percentile £70,000 £57,500 £51,250
England median annual salary £41,500 £40,000 £38,500
% change year-on-year +3.75% +3.90% +2.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 410 1,311 1,336
As % of all permanent IT jobs advertised in Yorkshire 12.11% 17.10% 14.33%
Number of salaries quoted 332 794 1,088
Median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,300 £20,250 £25,000
90th Percentile £67,250 £61,250 £63,750
England median annual salary £54,500 £50,000 £50,000
% change year-on-year +9.00% - +2.04%

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

Salary distribution for jobs citing SLA in Yorkshire over the 6 months to 10 August 2020.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 10 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +17 56 £47,500 +74.31% 7
North Yorkshire +66 16 £27,500 -24.14% 2
South Yorkshire -22 16 £40,000 -15.79% 3
East Yorkshire -1 2 £20,000 -38.46%
SLA
England

For the 6 months to 10 August 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 40 (42.11%) ITIL
2 24 (25.26%) Microsoft
3 23 (24.21%) Problem-Solving
4 22 (23.16%) Service Management
5 19 (20.00%) Active Directory
5 19 (20.00%) Windows
6 17 (17.89%) Service Delivery
6 17 (17.89%) AWS
7 15 (15.79%) Degree
7 15 (15.79%) C#
7 15 (15.79%) .NET
8 14 (14.74%) Microsoft Office
8 14 (14.74%) Finance
9 13 (13.68%) MVC
9 13 (13.68%) ITSM
9 13 (13.68%) SQL
9 13 (13.68%) ISO/IEC 27001
9 13 (13.68%) Data Centre
10 12 (12.63%) Analytical Skills
10 12 (12.63%) Amazon CloudWatch
10 12 (12.63%) Octopus Deploy
10 12 (12.63%) Grafana
10 12 (12.63%) .NET Framework
10 12 (12.63%) TeamCity
10 12 (12.63%) RabbitMQ
10 12 (12.63%) Amazon SQS
10 12 (12.63%) Splunk
10 12 (12.63%) Change Management
11 11 (11.58%) ITIL Certification
12 10 (10.53%) Citrix

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.32%) SharePoint
2 3 (3.16%) IIS
3 2 (2.11%) Anypoint
3 2 (2.11%) Skype for Business
3 2 (2.11%) Umbraco
4 1 (1.05%) CMS
4 1 (1.05%) IBM Notes
4 1 (1.05%) MS Exchange
Applications
1 14 (14.74%) Microsoft Office
2 7 (7.37%) Microsoft Excel
Business Applications
1 2 (2.11%) Salesforce.com CRM
2 1 (1.05%) Dynamics CRM
2 1 (1.05%) Maximo
Cloud Services
1 17 (17.89%) AWS
2 12 (12.63%) Amazon CloudWatch
2 12 (12.63%) Amazon SQS
3 8 (8.42%) Azure
4 7 (7.37%) Office 365
5 3 (3.16%) GCP
5 3 (3.16%) IaaS
6 2 (2.11%) Force.com
6 2 (2.11%) SaaS
6 2 (2.11%) Salesforce Sales Cloud
6 2 (2.11%) Salesforce Service Cloud
7 1 (1.05%) Power Platform
Communications & Networking
1 7 (7.37%) LAN
1 7 (7.37%) WAN
2 5 (5.26%) SAN
2 5 (5.26%) Skype
3 4 (4.21%) Firewall
3 4 (4.21%) VPN
4 1 (1.05%) DNS
4 1 (1.05%) Extranet
4 1 (1.05%) Internet
4 1 (1.05%) Intranet
4 1 (1.05%) SSL
Database & Business Intelligence
1 10 (10.53%) SQL Server
2 3 (3.16%) SQL Server Integration Services
3 2 (2.11%) Big Data
3 2 (2.11%) MySQL
4 1 (1.05%) Power BI
4 1 (1.05%) Qlik Sense
4 1 (1.05%) QlikView
4 1 (1.05%) SQL Server Reporting Services
Development Applications
1 12 (12.63%) Octopus Deploy
1 12 (12.63%) TeamCity
2 2 (2.11%) Visual Studio
General
1 14 (14.74%) Finance
2 4 (4.21%) Public Sector
3 3 (3.16%) Housing Association
4 2 (2.11%) Marketing
4 2 (2.11%) Retail
5 1 (1.05%) Billing
5 1 (1.05%) German Language
5 1 (1.05%) Legal
5 1 (1.05%) Telecoms
Job Titles
1 33 (34.74%) Analyst
2 21 (22.11%) Support Analyst
3 11 (11.58%) IT Manager
4 10 (10.53%) IT Analyst
5 9 (9.47%) Technical Support
6 8 (8.42%) Developer
6 8 (8.42%) Service Analyst
6 8 (8.42%) Service Desk Analyst
6 8 (8.42%) Service Manager
7 6 (6.32%) Delivery Manager
7 6 (6.32%) Field Engineer
7 6 (6.32%) Field Service Engineer
8 5 (5.26%) .NET Developer
8 5 (5.26%) Field Hardware Engineer
8 5 (5.26%) Field Service Hardware Engineer
8 5 (5.26%) Hardware Engineer
8 5 (5.26%) IT Operations Manager
8 5 (5.26%) Operations Manager
9 4 (4.21%) Infrastructure Delivery Manager
9 4 (4.21%) IT Infrastructure Manager
Libraries, Frameworks & Software Standards
1 15 (15.79%) .NET
2 12 (12.63%) .NET Framework
2 12 (12.63%) RabbitMQ
3 6 (6.32%) HTML
4 4 (4.21%) ODBC
4 4 (4.21%) XML
5 3 (3.16%) ASP.NET
5 3 (3.16%) Middleware
5 3 (3.16%) Web Services
6 2 (2.11%) JSON
6 2 (2.11%) SOAP
6 2 (2.11%) Visualforce
7 1 (1.05%) .NET Core
7 1 (1.05%) CSS
7 1 (1.05%) jQuery
7 1 (1.05%) Spring
Miscellaneous
1 13 (13.68%) Data Centre
2 12 (12.63%) Analytical Skills
3 8 (8.42%) Management Information System
4 6 (6.32%) Self-Motivation
5 5 (5.26%) Driving Licence
6 4 (4.21%) iPhone
6 4 (4.21%) Replication
7 3 (3.16%) Analytical Mindset
7 3 (3.16%) Mainframe
7 3 (3.16%) Renewable Energy
8 2 (2.11%) Virtual Team
9 1 (1.05%) Security Operations Centre
Operating Systems
1 19 (20.00%) Windows
2 10 (10.53%) Windows Server
3 9 (9.47%) Windows Server 2016
4 7 (7.37%) Windows 10
5 5 (5.26%) Windows Server 2012
6 4 (4.21%) Android
6 4 (4.21%) Windows Server 2019
7 1 (1.05%) Apple iOS
7 1 (1.05%) Mac OS
Processes & Methodologies
1 40 (42.11%) ITIL
2 23 (24.21%) Problem-Solving
3 22 (23.16%) Service Management
4 17 (17.89%) Service Delivery
5 13 (13.68%) ITSM
5 13 (13.68%) MVC
6 12 (12.63%) Change Management
7 10 (10.53%) Continuous Improvement
7 10 (10.53%) Incident Management
8 9 (9.47%) Agile Software Development
8 9 (9.47%) Mentoring
8 9 (9.47%) Problem Management
8 9 (9.47%) Project Management
9 8 (8.42%) Data Modelling
9 8 (8.42%) Stakeholder Management
10 7 (7.37%) Coaching
10 7 (7.37%) CRM
10 7 (7.37%) Decision-Making
10 7 (7.37%) Disaster Recovery
11 6 (6.32%) Capacity Planning
Programming Languages
1 15 (15.79%) C#
2 13 (13.68%) SQL
3 8 (8.42%) PowerShell
4 4 (4.21%) T-SQL
5 3 (3.16%) JavaScript
6 2 (2.11%) Apex Code
6 2 (2.11%) VB.NET
7 1 (1.05%) C
7 1 (1.05%) VB
Qualifications
1 15 (15.79%) Degree
2 11 (11.58%) ITIL Certification
3 9 (9.47%) SC Cleared
3 9 (9.47%) Security Cleared
4 5 (5.26%) Computer Science Degree
5 4 (4.21%) MCP
6 3 (3.16%) CCNA
6 3 (3.16%) CCNP
6 3 (3.16%) Cisco Certification
7 1 (1.05%) BPSS Clearance
7 1 (1.05%) CREST Certified
7 1 (1.05%) CTC Cleared
7 1 (1.05%) Microsoft Certification
Quality Assurance & Compliance
1 13 (13.68%) ISO/IEC 27001
2 5 (5.26%) PCI DSS
3 2 (2.11%) Data Quality
3 2 (2.11%) ISO 9001
3 2 (2.11%) PA-DSS
4 1 (1.05%) GDPR
System Software
1 19 (20.00%) Active Directory
2 6 (6.32%) VMware Infrastructure
3 4 (4.21%) Terminal Server
4 1 (1.05%) Virtual Machines
Systems Management
1 12 (12.63%) Grafana
2 6 (6.32%) SCCM
3 1 (1.05%) Tivoli Storage Manager
Vendors
1 24 (25.26%) Microsoft
2 12 (12.63%) Splunk
3 10 (10.53%) Citrix
4 6 (6.32%) VMware
5 4 (4.21%) Nintex
6 3 (3.16%) Cisco
7 2 (2.11%) Canon
7 2 (2.11%) HP
7 2 (2.11%) MuleSoft
7 2 (2.11%) Pardot
7 2 (2.11%) Salesforce.com
7 2 (2.11%) Xerox
8 1 (1.05%) Apple
8 1 (1.05%) Lotus
8 1 (1.05%) ServiceNow
8 1 (1.05%) Veeam