Period
to 16 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 16 January 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 103 127 89
Rank change year-on-year +24 -38 -10
Permanent jobs citing SLA 208 207 343
As % of all permanent IT jobs advertised in Yorkshire 2.80% 2.16% 3.19%
As % of the Quality Assurance & Compliance category 19.08% 21.54% 25.18%
Number of salaries quoted 176 181 307
Yorkshire median annual salary £32,750 £31,500 £27,500
Median salary % change year-on-year +3.97% +14.55% -16.03%
10th Percentile £18,000 £18,750 £19,125
90th Percentile £57,500 £58,750 £44,000
England median annual salary £40,000 £35,047 £37,500
% change year-on-year +14.13% -6.54% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 1,090 961 1,362
As % of all permanent IT jobs advertised in Yorkshire 14.68% 10.03% 12.67%
Number of salaries quoted 825 798 1,092
Yorkshire median annual salary £42,000 £41,500 £40,000
Median salary % change year-on-year +1.20% +3.75% +6.67%
10th Percentile £21,000 £24,925 £21,250
90th Percentile £62,000 £60,000 £62,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing SLA in Yorkshire over the 6 months to 16 January 2019.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +12 140 £33,000 +1.54% 17
South Yorkshire +18 43 £29,900 +23.30% 8
North Yorkshire -1 20 £47,500 +100.00% 3
East Yorkshire 0 4 £20,250 -7.95% 2
SLA
England

For the 6 months to 16 January 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 103 (49.52%) Microsoft
2 96 (46.15%) Windows
3 86 (41.35%) Active Directory
4 85 (40.87%) ITIL
5 65 (31.25%) Windows Server
6 60 (28.85%) Problem-Solving
7 54 (25.96%) Office 365
8 51 (24.52%) Microsoft Office
9 49 (23.56%) VMware
10 48 (23.08%) Microsoft Azure
11 47 (22.60%) VMware Infrastructure
12 46 (22.12%) SQL
13 45 (21.63%) Citrix
14 38 (18.27%) ITSM
15 37 (17.79%) Service Delivery
15 37 (17.79%) Finance
15 37 (17.79%) Windows Server 2008
16 36 (17.31%) SCCM
16 36 (17.31%) Windows 10
17 34 (16.35%) Management Information System
18 33 (15.87%) SQL Server
18 33 (15.87%) DNS
18 33 (15.87%) Windows 7
19 32 (15.38%) Windows Server 2012
19 32 (15.38%) Analytical Skills
19 32 (15.38%) DHCP
20 30 (14.42%) Service Management
21 28 (13.46%) Change Management
22 27 (12.98%) Incident Management
23 25 (12.02%) Telecoms

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (8.17%) SharePoint
2 15 (7.21%) MS Exchange
3 12 (5.77%) Skype for Business
4 8 (3.85%) IIS
5 7 (3.37%) Apache Solr
5 7 (3.37%) Elasticsearch
6 5 (2.40%) Exchange Server 2013
7 4 (1.92%) Exchange Server 2010
8 3 (1.44%) Tomcat
9 2 (0.96%) CMS
9 2 (0.96%) Oracle Workflow
10 1 (0.48%) Exchange Server 2007
10 1 (0.48%) IBM Notes
Applications
1 51 (24.52%) Microsoft Office
2 12 (5.77%) Microsoft Excel
3 4 (1.92%) Microsoft PowerPoint
4 1 (0.48%) Microsoft Project
Business Applications
1 3 (1.44%) Dynamics CRM
2 2 (0.96%) BASE24
3 1 (0.48%) Demantra
3 1 (0.48%) Oracle 11i
3 1 (0.48%) Oracle ASCP
3 1 (0.48%) Oracle EBS
3 1 (0.48%) Oracle EBS R12
3 1 (0.48%) Oracle iProcurement
3 1 (0.48%) Oracle Procure-to-Pay
3 1 (0.48%) Oracle SCM
3 1 (0.48%) Tesseract
Cloud Services
1 54 (25.96%) Office 365
2 48 (23.08%) Microsoft Azure
3 24 (11.54%) Amazon AWS
4 10 (4.81%) SaaS
5 7 (3.37%) IaaS
6 6 (2.88%) Azure Active Directory
6 6 (2.88%) Dynamics 365
7 4 (1.92%) PaaS
7 4 (1.92%) Yammer
8 1 (0.48%) Cloud Computing
8 1 (0.48%) Mimecast
Communications & Networking
1 33 (15.87%) DNS
2 32 (15.38%) DHCP
3 22 (10.58%) TCP/IP
4 18 (8.65%) SAN
5 14 (6.73%) Skype
6 10 (4.81%) Firewall
6 10 (4.81%) VPN
7 9 (4.33%) Intranet
8 8 (3.85%) NetScaler
9 7 (3.37%) Internet
9 7 (3.37%) WAN
10 6 (2.88%) LAN
11 5 (2.40%) Wi-Fi
12 4 (1.92%) NAS
12 4 (1.92%) Remote Desktop
12 4 (1.92%) WebEx
13 3 (1.44%) Broadband
14 2 (0.96%) MPLS
14 2 (0.96%) Wireshark
14 2 (0.96%) X.25
Database & Business Intelligence
1 33 (15.87%) SQL Server
2 8 (3.85%) SQL Server 2008
2 8 (3.85%) SQL Server 2016
3 6 (2.88%) Oracle Reports
4 5 (2.40%) SQL Server 2012
5 2 (0.96%) GIS
5 2 (0.96%) NoSQL
5 2 (0.96%) Oracle Database
6 1 (0.48%) Amazon RDS
6 1 (0.48%) SQL Server 2005
6 1 (0.48%) SQL Server Analysis Services
6 1 (0.48%) SQL Server Integration Services
6 1 (0.48%) SQL Server Reporting Services
Development Applications
1 8 (3.85%) Visual Studio
2 4 (1.92%) Git (software)
2 4 (1.92%) SQL Server Management Studio (SSMS)
2 4 (1.92%) Team Foundation Server
2 4 (1.92%) Visual Studio Tools for Office
3 2 (0.96%) Visual Studio Team System
4 1 (0.48%) JIRA
General
1 37 (17.79%) Finance
2 25 (12.02%) Telecoms
3 9 (4.33%) Manufacturing
4 5 (2.40%) Retail
5 4 (1.92%) Legal
5 4 (1.92%) Military
6 3 (1.44%) Banking
6 3 (1.44%) Local Government
7 2 (0.96%) Aerospace
7 2 (0.96%) Electronics
7 2 (0.96%) Law
8 1 (0.48%) Back Office
8 1 (0.48%) Billing
Job Titles
1 56 (26.92%) Analyst
2 25 (12.02%) Service Analyst
2 25 (12.02%) Service Desk Analyst
2 25 (12.02%) Support Analyst
3 20 (9.62%) Infrastructure Engineer
4 16 (7.69%) Applications Support
5 12 (5.77%) IT Manager
6 11 (5.29%) 3rd Line Support
6 11 (5.29%) 3rd Line Support Analyst
6 11 (5.29%) IT Support
7 9 (4.33%) 1st Line Support
7 9 (4.33%) Administrator
7 9 (4.33%) Support Engineer
8 8 (3.85%) 1st Line Service Desk Analyst
8 8 (3.85%) Azure Engineer
8 8 (3.85%) IT Analyst
8 8 (3.85%) Service Desk Engineer
8 8 (3.85%) Service Manager
9 7 (3.37%) 2nd Line Support
9 7 (3.37%) DBA
Libraries, Frameworks & Software Standards
1 8 (3.85%) .NET
1 8 (3.85%) ASP.NET
1 8 (3.85%) Web Services
2 7 (3.37%) Elastic Stack
2 7 (3.37%) Lucene
3 4 (1.92%) HTML
4 1 (0.48%) .NET Framework
4 1 (0.48%) DHTML
4 1 (0.48%) LDAP
4 1 (0.48%) Middleware
4 1 (0.48%) Oracle GoldenGate
4 1 (0.48%) XML
Miscellaneous
1 34 (16.35%) Management Information System
2 32 (15.38%) Analytical Skills
3 20 (9.62%) Self-Motivation
4 19 (9.13%) Replication
5 12 (5.77%) Data Centre
5 12 (5.77%) e-Learning
6 11 (5.29%) Fat Client
6 11 (5.29%) Thin Client
7 8 (3.85%) NHS
8 5 (2.40%) Driving Licence
8 5 (2.40%) Robotics
9 4 (1.92%) Mobile App
10 3 (1.44%) Video Conferencing
11 2 (0.96%) Clustering
11 2 (0.96%) CMDB
11 2 (0.96%) Enterprise Software
11 2 (0.96%) Fintech
11 2 (0.96%) Learning Management System
12 1 (0.48%) Greenfield Project
12 1 (0.48%) Hybrid Cloud
Operating Systems
1 96 (46.15%) Windows
2 65 (31.25%) Windows Server
3 37 (17.79%) Windows Server 2008
4 36 (17.31%) Windows 10
5 33 (15.87%) Windows 7
6 32 (15.38%) Windows Server 2012
7 20 (9.62%) Linux
8 16 (7.69%) Windows 8
9 7 (3.37%) Unix
10 4 (1.92%) Android
11 2 (0.96%) Apple iOS
11 2 (0.96%) Windows Server 2003
12 1 (0.48%) AIX
12 1 (0.48%) CentOS
12 1 (0.48%) HPUX
12 1 (0.48%) Solaris
Processes & Methodologies
1 85 (40.87%) ITIL
2 60 (28.85%) Problem-Solving
3 38 (18.27%) ITSM
4 37 (17.79%) Service Delivery
5 30 (14.42%) Service Management
6 28 (13.46%) Change Management
7 27 (12.98%) Incident Management
8 25 (12.02%) Problem Management
9 22 (10.58%) Infrastructure Engineering
10 21 (10.10%) High Availability
11 20 (9.62%) Agile Software Development
12 18 (8.65%) Risk Management
13 16 (7.69%) Change Control
13 16 (7.69%) Information Security
13 16 (7.69%) Root Cause Analysis
14 14 (6.73%) Process Improvement
15 12 (5.77%) Capacity Planning
16 9 (4.33%) Business Continuity
16 9 (4.33%) Performance Tuning
16 9 (4.33%) Virtual Environments
Programming Languages
1 46 (22.12%) SQL
2 25 (12.02%) PowerShell
3 8 (3.85%) C#
4 7 (3.37%) T-SQL
5 5 (2.40%) C
5 5 (2.40%) Java
5 5 (2.40%) JavaScript
6 4 (1.92%) Python
6 4 (1.92%) VBA
7 3 (1.44%) VB
8 1 (0.48%) Bash Shell
8 1 (0.48%) Perl
8 1 (0.48%) PHP
8 1 (0.48%) R
8 1 (0.48%) Shell Script
Qualifications
1 21 (10.10%) ITIL Foundation Certificate
2 17 (8.17%) Microsoft Certification
3 10 (4.81%) Degree
3 10 (4.81%) MCSA
4 9 (4.33%) MCSE
5 8 (3.85%) Citrix Certification
6 5 (2.40%) Cisco Certification
6 5 (2.40%) CISSP
6 5 (2.40%) ITIL Certification
6 5 (2.40%) SC Cleared
6 5 (2.40%) Security Cleared
7 4 (1.92%) MCDST
8 3 (1.44%) A+ Certification
8 3 (1.44%) CCNA
8 3 (1.44%) CISA
8 3 (1.44%) CISM
9 2 (0.96%) CCIE
9 2 (0.96%) CCNP
9 2 (0.96%) CISMP
9 2 (0.96%) MCP
Quality Assurance & Compliance
1 14 (6.73%) QA
2 9 (4.33%) ISO/IEC 27001
3 5 (2.40%) ISO/IEC 20000
4 3 (1.44%) HL7
4 3 (1.44%) Sarbanes-Oxley
5 1 (0.48%) Data Quality
System Software
1 86 (41.35%) Active Directory
2 47 (22.60%) VMware Infrastructure
3 19 (9.13%) Hyper-V
4 11 (5.29%) XenApp
5 10 (4.81%) XenDesktop
6 9 (4.33%) VMware ESXi
7 7 (3.37%) Docker
8 6 (2.88%) Terminal Services
9 3 (1.44%) Terminal Server
10 2 (0.96%) BitLocker
11 1 (0.48%) Firmware
11 1 (0.48%) NFS
11 1 (0.48%) Oracle RAC
11 1 (0.48%) Virtual Machines
Systems Management
1 36 (17.31%) SCCM
2 13 (6.25%) SCOM
3 11 (5.29%) ServiceCenter
4 8 (3.85%) SCVMM
4 8 (3.85%) XenMobile
5 7 (3.37%) Backup Exec
5 7 (3.37%) HP Data Protector
6 6 (2.88%) DameWare
7 4 (1.92%) McAfee ePO
8 3 (1.44%) AirWatch
8 3 (1.44%) Single Sign-On
9 2 (0.96%) Microsoft Intune
9 2 (0.96%) Oracle Identity Manager
9 2 (0.96%) WSUS
10 1 (0.48%) Data Guard
10 1 (0.48%) Microsoft Clustering
10 1 (0.48%) Oracle RMAN
10 1 (0.48%) Puppet
10 1 (0.48%) RANCID
10 1 (0.48%) Terraform
Vendors
1 103 (49.52%) Microsoft
2 49 (23.56%) VMware
3 45 (21.63%) Citrix
4 20 (9.62%) Cisco
4 20 (9.62%) HP
5 15 (7.21%) Oracle
6 10 (4.81%) Veeam
7 9 (4.33%) Blue Prism
8 8 (3.85%) Asigra
8 8 (3.85%) CommVault
9 7 (3.37%) Ivanti
10 6 (2.88%) Bomgar
10 6 (2.88%) McAfee
10 6 (2.88%) UiPath
11 5 (2.40%) Apple
11 5 (2.40%) Dell
11 5 (2.40%) Xerox
12 4 (1.92%) SolarWinds
13 3 (1.44%) Aruba
13 3 (1.44%) Barracuda Networks