Period
to 8 April 2020

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 8 April 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Yorkshire
6 months to
8 Apr 2020
Same period 2019 Same period 2018
Rank 100 98 121
Rank change year-on-year -2 +23 -24
Permanent jobs citing SLA 150 216 241
As % of all permanent jobs advertised in Yorkshire 2.59% 2.92% 2.31%
As % of the Quality Assurance & Compliance category 22.52% 20.44% 19.69%
Number of salaries quoted 129 168 217
Median annual salary £37,000 £31,500 £31,000
Median salary % change year-on-year +17.46% +1.61% +24.00%
10th Percentile £21,200 £18,000 £18,500
90th Percentile £61,250 £57,875 £51,500
England median annual salary £37,500 £39,375 £35,000
% change year-on-year -4.76% +12.50% -5.41%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 666 1,057 1,224
As % of all permanent IT jobs advertised in Yorkshire 11.49% 14.30% 11.71%
Number of salaries quoted 545 771 985
Median annual salary £42,500 £42,000 £41,500
Median salary % change year-on-year +1.19% +1.20% +10.67%
10th Percentile £25,000 £21,250 £25,000
90th Percentile £65,000 £61,250 £60,360
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in Yorkshire

Job postings citing SLA as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for SLA in Yorkshire

SLA
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing SLA in Yorkshire.

Salary trend for SLA in Yorkshire

SLA
Salary Histogram in Yorkshire

Salary distribution for jobs citing SLA in Yorkshire over the 6 months to 8 April 2020.

Salary histogram for SLA in Yorkshire

SLA
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Yorkshire region over the 6 months to 8 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +15 89 £37,500 +44.23% 5
South Yorkshire +10 31 £27,500 -19.12% 7
North Yorkshire +20 20 £37,250 -6.88% 6
East Yorkshire +4 6 £21,000 -30.00%
SLA
England

For the 6 months to 8 April 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for SLA.

1 52 (34.67%) Windows
2 50 (33.33%) Microsoft
3 38 (25.33%) ITIL
4 33 (22.00%) Active Directory
5 31 (20.67%) Office 365
6 30 (20.00%) Incident Management
7 28 (18.67%) ITSM
8 27 (18.00%) Service Management
9 25 (16.67%) Microsoft Office
10 23 (15.33%) Windows Server
11 22 (14.67%) Problem-Solving
12 21 (14.00%) Windows 10
13 19 (12.67%) Service Delivery
14 18 (12.00%) Data Centre
15 17 (11.33%) Agile Software Development
16 16 (10.67%) Information Security
16 16 (10.67%) SQL
16 16 (10.67%) Citrix
17 15 (10.00%) Problem Management
17 15 (10.00%) SCCM
17 15 (10.00%) IT Strategy
18 14 (9.33%) Finance
19 13 (8.67%) Change Management
19 13 (8.67%) Disaster Recovery
19 13 (8.67%) Stakeholder Management
20 12 (8.00%) VPN
21 11 (7.33%) Firewall
21 11 (7.33%) Project Management
21 11 (7.33%) Continuous Improvement
21 11 (7.33%) ISO/IEC 27001

SLA
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.33%) MS Exchange
2 5 (3.33%) Exchange Server 2013
2 5 (3.33%) Skype for Business
3 3 (2.00%) Apache
4 2 (1.33%) Apache Spark
4 2 (1.33%) IBM Notes
4 2 (1.33%) SharePoint
5 1 (0.67%) IIS
5 1 (0.67%) Tomcat
Applications
1 25 (16.67%) Microsoft Office
2 8 (5.33%) Microsoft Excel
3 3 (2.00%) MS Visio
4 2 (1.33%) Microsoft PowerPoint
Business Applications
1 2 (1.33%) Oracle Assets
1 2 (1.33%) Oracle EBS R12
1 2 (1.33%) Oracle ERP
1 2 (1.33%) Oracle General Ledger
1 2 (1.33%) Oracle Internet Expenses
1 2 (1.33%) Oracle Payables
1 2 (1.33%) Oracle Receivables
1 2 (1.33%) Oracle Subledger Accounting
2 1 (0.67%) assyst
Cloud Services
1 31 (20.67%) Office 365
2 10 (6.67%) Azure
3 4 (2.67%) AWS
3 4 (2.67%) Stackdriver
4 3 (2.00%) Cloud Computing
5 2 (1.33%) IaaS
5 2 (1.33%) Power Platform
6 1 (0.67%) Azure Active Directory
6 1 (0.67%) GCP
6 1 (0.67%) Google Docs
6 1 (0.67%) OneDrive
6 1 (0.67%) SaaS
6 1 (0.67%) Sumo Logic
Communications & Networking
1 12 (8.00%) VPN
2 11 (7.33%) Firewall
3 9 (6.00%) Skype
4 7 (4.67%) DHCP
4 7 (4.67%) DNS
5 6 (4.00%) Network Security
5 6 (4.00%) WAN
6 5 (3.33%) Intranet
6 5 (3.33%) VoIP
7 4 (2.67%) LAN
7 4 (2.67%) SAN
7 4 (2.67%) TCP/IP
7 4 (2.67%) Wi-Fi
8 3 (2.00%) RFID
8 3 (2.00%) VLAN
9 2 (1.33%) HSRP
9 2 (1.33%) NetScaler
10 1 (0.67%) Cisco ASA
10 1 (0.67%) Cisco IOS
10 1 (0.67%) VSAN
Database & Business Intelligence
1 10 (6.67%) SQL Server
2 6 (4.00%) GIS
3 3 (2.00%) Data Warehouse
4 2 (1.33%) Power BI
5 1 (0.67%) BusinessObjects
5 1 (0.67%) NoSQL
5 1 (0.67%) SQL Server 2016
5 1 (0.67%) SQL Server Analysis Services
5 1 (0.67%) SQL Server Reporting Services
General
1 14 (9.33%) Finance
2 10 (6.67%) Telecoms
3 9 (6.00%) Legal
4 7 (4.67%) Banking
5 6 (4.00%) Public Sector
6 3 (2.00%) Retail
7 1 (0.67%) Law
7 1 (0.67%) Local Government
7 1 (0.67%) Marketing
7 1 (0.67%) Multimedia
Job Titles
1 42 (28.00%) Analyst
2 23 (15.33%) Service Analyst
2 23 (15.33%) Service Desk Analyst
3 13 (8.67%) IT Support
3 13 (8.67%) Support Analyst
4 12 (8.00%) Service Manager
5 10 (6.67%) Support Engineer
6 9 (6.00%) Delivery Manager
6 9 (6.00%) IT Manager
7 7 (4.67%) Administrator
7 7 (4.67%) Applications Support
7 7 (4.67%) Development Manager
7 7 (4.67%) Incident Manager
7 7 (4.67%) IT Engineer
7 7 (4.67%) Project Manager
8 6 (4.00%) 2nd Line Support
8 6 (4.00%) Delivery Project Manager
8 6 (4.00%) SCCM Administrator
8 6 (4.00%) Systems Engineer
9 5 (3.33%) Desktop Support
Libraries, Frameworks & Software Standards
1 5 (3.33%) .NET
2 4 (2.67%) REST
3 3 (2.00%) XML
4 2 (1.33%) COM
4 2 (1.33%) HTML
4 2 (1.33%) ODBC
4 2 (1.33%) Web Services
5 1 (0.67%) CSS
5 1 (0.67%) MSMQ
5 1 (0.67%) RabbitMQ
5 1 (0.67%) Spring
Miscellaneous
1 18 (12.00%) Data Centre
2 9 (6.00%) Analytical Skills
2 9 (6.00%) Management Information System
3 8 (5.33%) Driving Licence
4 7 (4.67%) Self-Motivation
5 4 (2.67%) User Experience
6 3 (2.00%) AS400
7 2 (1.33%) Clustering
7 2 (1.33%) Enterprise Software
8 1 (0.67%) Mainframe
8 1 (0.67%) New Media
8 1 (0.67%) RSA SecurID
8 1 (0.67%) Video on Demand
8 1 (0.67%) Video\Live Streaming
Operating Systems
1 52 (34.67%) Windows
2 23 (15.33%) Windows Server
3 21 (14.00%) Windows 10
4 10 (6.67%) Linux
5 9 (6.00%) Windows Server 2016
6 8 (5.33%) Windows Server 2012
7 5 (3.33%) Windows 7
8 4 (2.67%) Windows Server 2008
9 2 (1.33%) Windows 8
10 1 (0.67%) Apple iOS
10 1 (0.67%) Mac OS
10 1 (0.67%) Unix
10 1 (0.67%) Windows Server 2003
10 1 (0.67%) Windows Server 2019
10 1 (0.67%) Windows XP
10 1 (0.67%) zOS
Processes & Methodologies
1 38 (25.33%) ITIL
2 30 (20.00%) Incident Management
3 28 (18.67%) ITSM
4 27 (18.00%) Service Management
5 22 (14.67%) Problem-Solving
6 19 (12.67%) Service Delivery
7 17 (11.33%) Agile Software Development
8 16 (10.67%) Information Security
9 15 (10.00%) IT Strategy
9 15 (10.00%) Problem Management
10 13 (8.67%) Change Management
10 13 (8.67%) Disaster Recovery
10 13 (8.67%) Stakeholder Management
11 11 (7.33%) Continuous Improvement
11 11 (7.33%) Due Diligence
11 11 (7.33%) Mentoring
11 11 (7.33%) Project Management
12 9 (6.00%) Analytics
13 8 (5.33%) Data Management
13 8 (5.33%) ITIL V3
Programming Languages
1 16 (10.67%) SQL
2 7 (4.67%) C#
3 3 (2.00%) PowerShell
4 1 (0.67%) C
4 1 (0.67%) Java
4 1 (0.67%) T-SQL
4 1 (0.67%) VBA
Qualifications
1 4 (2.67%) Microsoft Certification
2 3 (2.00%) ITIL Certification
2 3 (2.00%) MCITP
3 2 (1.33%) CCNA
3 2 (1.33%) CCNP
3 2 (1.33%) Cisco Certification
3 2 (1.33%) MCSE
4 1 (0.67%) AWS Certification
4 1 (0.67%) CCAA
4 1 (0.67%) Citrix Certification
4 1 (0.67%) DBS Check
4 1 (0.67%) Degree
4 1 (0.67%) MCSA
4 1 (0.67%) PRINCE2 Practitioner
4 1 (0.67%) SC Cleared
4 1 (0.67%) Security Cleared
4 1 (0.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (7.33%) ISO/IEC 27001
2 2 (1.33%) ISO 9001
2 2 (1.33%) QA
2 2 (1.33%) Sarbanes-Oxley
3 1 (0.67%) PA-DSS
3 1 (0.67%) PCI DSS
System Software
1 33 (22.00%) Active Directory
2 6 (4.00%) Terminal Services
2 6 (4.00%) VMware Infrastructure
3 2 (1.33%) BitLocker
3 2 (1.33%) Firmware
3 2 (1.33%) Hyper-V
3 2 (1.33%) XenApp
4 1 (0.67%) Docker
4 1 (0.67%) vSphere
Systems Management
1 15 (10.00%) SCCM
2 4 (2.67%) Nagios
2 4 (2.67%) ZABBIX
3 1 (0.67%) Cisco UCCX
3 1 (0.67%) Microsoft Intune
3 1 (0.67%) SCOM
3 1 (0.67%) Symantec Endpoint Protection
3 1 (0.67%) WSUS
Vendors
1 50 (33.33%) Microsoft
2 16 (10.67%) Citrix
3 10 (6.67%) VMware
4 8 (5.33%) Salesforce.com
5 7 (4.67%) ServiceNow
6 3 (2.00%) Cisco
6 3 (2.00%) Fortinet
7 2 (1.33%) Canon
7 2 (1.33%) Google
7 2 (1.33%) HP
7 2 (1.33%) Lotus
7 2 (1.33%) NetApp
7 2 (1.33%) Oracle
7 2 (1.33%) SAP
7 2 (1.33%) Veeam
7 2 (1.33%) Xerox
8 1 (0.67%) AppDynamics
8 1 (0.67%) Apple
8 1 (0.67%) Censornet
8 1 (0.67%) Nintex