151 to 175 of 208 Customer Experience Jobs in Berkshire

market. This is an opportunity to join an exciting, technology-led business with a high energy team who work closely on delivering an excellent customer experience. You will have the chance to learn new skills, be involved in significant projects and make an impact on many different areas of … and KPIs to drive profitability and operational efficiency, including: Average Daily Rate (ADR), Occupancy Rates (hospitality-specific metrics), Revenue per Available Room (RevPAR). Customer Acquisition Cost (CAC), Lifetime Value (LTV), and SaaS metrics (e.g., MRR, ARR, churn rates). Operating Margins, Gross Margins, and Cost of Sales. -Develop … Capabilities Continuous improvement – Proactively identify improvements beneficial to our processes and the UnderTheDoormat Team and be part of the delivery of any initiatives implemented. Customer data excellence – Understand our data deeply, be able to report on trends and related solutions and own the quality of data in our systems More ❯

teams. Following the test strategy and implementing its solutions across our estate. To be successful in this role you will require the following: Diverse experience of using Evri technologies, JAVA, AWS, Oracle, AppDynamics. Comprehensive experience with testing tools, JMeter, Tarus, Python, GIT, and Bash. Willingness to learn and … present new things; we are a rapidly growing team. Strong experience of working in a cloud-first environment with autoscaling policies. Experience working in a fast-paced and dynamic working environment. Prior experience working with dynamic data. Experience with ticketing systems such as JIRA and ServiceNow. … and default. Significant knowledge of other performance tools and techniques. A Computer Science Degree or equivalent would be advantageous. Prior Functional Testing and Automation experience would be advantageous. Why Work Here? We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package More ❯

with a well-established and forward-thinking retail brand with a significant UK footprint and growing international presence. Their mission is to deliver exceptional customer experiences by combining product innovation with cutting-edge technology. As they continue to evolve, they are investing heavily in advanced analytics and AI to … into the executive leadership team. You will be responsible for shaping and delivering AI-driven solutions across their retail operations, ecommerce, supply chain, and customer engagement touchpoints. Responsibilities Develop and lead the company-wide AI vision, roadmap, and execution plan. Build and manage a cross-functional AI and data … regulatory standards and brand values. Collaborate with IT, product, data engineering, and marketing to ensure seamless integration and scalability of AI systems. Qualifications and experience Proven experience in leading AI, machine learning or advanced analytics teams in a commercial setting, ideally within retail, ecommerce, or FMCG. Expertise in More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About our Team: This role is within the Solutions Consulting team supporting LNRS’ end to end Financial Crime and Compliance Lifecycle Management Platform - RiskNarrative. The RiskNarrative … a place for problem solvers and out of the box thinkers, a truly collaborative environment where we support each other to creatively solve our customer’s challenges and achieve excellence. About The Role: You will join a high performing RiskNarrative Solutions Consulting team supporting UK&I and EMEA sales More ❯

Content Guru - Senior Software Developer Content Guru is a leading provider of cloud communications solutions. We help businesses worldwide enhance customer engagement and experience through our omni-channel cloud contact center and bespoke integration systems, leveraging cutting-edge technology including AI and propensity modeling to create seamless customer journeys. What we are looking for We seek an exceptional senior software developer with over 4 years of experience managing and motivating high-performing teams dedicated to delivering valuable applications and services. The role involves leading by example, being a subject matter expert in multiple programming languages, and … as planning, reviews, and retrospectives. Support implementation of retrospective action items. Report weekly team progress to department leadership. Collaborate with other departments to meet customer expectations, including deployment coordination. Work with Product Owners to manage backlogs and set realistic deliverable timelines. Development Write code primarily in C#. Design architecture More ❯

and MQL metrics using CRM and other marketing tools Stay up to date with the latest event marketing trends, technologies, and strategies Minimum Qualifications: Experience: Bachelor's degree required from an accredited college or university with major coursework in Marketing, Communications, Business Development or related field required Minimum 5+ … years B2B digital marketing experience, preferably in the software/technology industry Proven experience as a Field Marketing Manager, with a strong passion for creating customer experiences that wow Demonstrated ability to manage budgets, timelines, and multiple projects simultaneously Experience working with vendors and contractors to … execute successful events Excellent written and communication skills Strong analytical skills and experience with event data analysis Ability to work collaboratively with internal teams and external partners Willingness to travel to support events Knowledge of French or German language would be a plus Personal Characteristics: Independent - likes autonomy Outcome More ❯

business continuity and disaster recovery plans. Oversee vendor performance and enforce SLA compliance. Lead training initiatives and ensure system updates are communicated effectively. Manage customer-facing technologies (POS, online ordering, apps) to ensure seamless functionality. Ensure data integrity and streamline data flow across systems. Produce performance reports with actionable … insights in collaboration with finance. Benchmark IT performance against industry standards. Drive digital transformation to improve operational efficiency and customer experience. Recommend emerging technologies, including AI and automation for business enhancement. Manage third-party vendor relationships and support system upgrades and rollouts. Optimise IT systems (e.g., EPOS, KDS, apps … Support cross-functional collaboration on system integration and marketing automation. Align franchisee tech needs with corporate strategy to support franchising excellence. Candidate Requirements: Proven experience in technology systems management, preferably with a QSR, hospitality or retail background. Practical understanding of F&B operations, including stock-taking, ordering and reporting. More ❯

At Paragon DCX , we’re on a mission to turn great brands into exceptional customer experiences through the smart use of data, strategy, and technology. As a Senior Account Manager , you’ll be at the heart of that mission—driving client success, fostering lasting relationships, and leading the delivery … front of clients and leading internal teams. You understand CRM inside out and are excited to bring innovative ideas to the table. Essentials: Proven experience in an agency environment as a Senior Account Manager Strong background in CRM and campaign delivery Knowledge of key ESPs (ideally Salesforce Marketing Cloud … status. We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can. If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role : You will … manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products and service within the firm Understanding customer use cases and requirements and in turn apply best practices More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the team: You will be part of a team who use global data from the largest real-time fraud detection platform to craft solutions for … our enterprise customers. About the role: Your experience with data analysis, statistical modelling, and machine learning will lead to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform More ❯

We are looking for a Sr Account Executive with passion, high energy, Supply Chain knowledge and ideally with Grocery sales experience within the software industry, to join our vibrant and successful team in EMEA. The Sr Account Executive is responsible for identifying and generating new sales within new customers. …/quarterly initiatives to internal and external stakeholders; coordinate internal resources (CSM, SE, etc.) to maximize value. Establish positive relationships based on knowledge of customer requirements and dedication to value (value of counsel and expertise, value of solutions, value of implementation expertise). Actively understands each account's strategic … commercial activities within accounts and across theaters, owning the end-to-end relationship and success. Develop and deliver a comprehensive business plan to address customer's priorities and hurdles. Use value justification, benchmarking and return-on-investment data to support decision process. Be proficient with a working knowledge and More ❯

our payment provider is very important. As a member of our team, you will play a crucial role in developing and enhancing the digital experience across these aspects of the business. Your primary responsibility will be to work on end-to-end projects related to the one of these … domains, providing APIs and connecting them with the frontend experience on both web and app platforms. This team is very keen into understanding other parts of the business and how technology can help with the overall strategy of the company, so we usually do a bit more of infrastructure … and coding here and there. Collaboration with other domain teams within the Customer Digital space will be a key aspect of your role. You will work closely with these teams to ensure smooth integration and to leverage their expertise in developing the overall customer experience. You will be More ❯

operational risks. Contribute to the payment roadmap, ensuring alignment with both innovation and regulatory requirements. Identify and implement emerging technologies to enhance efficiency and customer experience. Ensure compliance with regulations such an E-Money, CASS, AML requirements, and evolving industry standards. Develop strategies to future-proof payment infrastructure in … an evolving regulatory and technological landscape. Who are we looking for? Experience: 8+ years in settlements, treasury, or payments within an FX, fintech, or financial services environment. Leadership: Proven experience managing teams and driving operational excellence. Global Best Practices: Experience in setting and implementing internationally recognized standards … payment systems, emerging payment technologies, and compliance requirements. Risk & Compliance: Familiarity with regulatory frameworks, AML, and operational risk controls across multiple jurisdictions. Technology & Systems: Experience with payment systems, SWIFT, and treasury management solutions. Strategic Thinking: Ability to define and execute a payments innovation roadmap while ensuring compliance. Analytical & Problem More ❯

critical data ingestion, analysis, and management systems. Utilizing API and ETL methods to integrate with internal systems. Building tools to minimize errors and improve customer experience. Automating data development and governance to improve data health. Designing procedures for system troubleshooting, capacity management, and scaling infrastructure. Analytics : Developing scripts and … data outputs to automate reporting and visualizations. Ensuring timely and easily translatable data delivery for business stakeholders. Supporting customer segmentation and data clustering for insights into customer cohorts. Owning and ensuring the security, governance, and usability of visualization tools like PowerBI. Key skills for the Data Engineer include … Strong teamworking and communication abilities. Experience with scripting languages like SQL, Python, (SSIS/SSRS), and Powershell. Familiarity with Google BigQuery. Expertise in visualization tools such as PowerBI, Tableau, or Looker. Excellent problem-solving abilities and attention to detail. Ability to manage multiple projects with excellent organizational skills. More ❯

software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive. Job Summary We’re … with shipping label errors, returns processing, and commercial invoice approval. Occasionally, support the finance team with reconciliation of carrier charges. Requirements 3+ years of experience in ecommerce shipping, logistics coordination, or carrier management. Familiarity with ecommerce platforms (e.g., Shopify, Magento) and third-party shipping tools (e.g., ShipStation, Shippo). … webhooks, and shipping logic (zones, service levels, rates). Strong problem-solving skills and the ability to work with both technical systems, sales and customer service teams. Organised, tech-savvy, and comfortable working across multiple systems simultaneously. Proficiency with Excel or Google Sheets; experience with ticketing tools (e.g. More ❯

a track record of innovative, award-winning work and a growing portfolio of clients in sport. We match data-driven, strategic insights with delightful customer experiences and seamless systems integration to produce great web and mobile projects. We also invest in ongoing R&D to keep our thinking fresh … product roadmap and other business needs. We are looking to recruit a pro-active and driven design leader with at least 5+ years of experience working within digital preferably with experience leading and mentoring members of a team as our UX/UI Design Lead. This role is … validate your decisions and take critique in equal measure, as well as providing feedback to junior team members in a constructive and beneficial way. Experience in all aspects of digital design including Information architecture, user experience, user interaction, journey mapping and application design for mobile as well as More ❯

systems used in transportation, security, and industrial applications. This role ensures delivery of high-quality service operations, installation, maintenance, and support while maintaining strong customer satisfaction and compliance with regulatory standards. SPECIFIC FUNCTIONS OR DUTIES Lead a team of field service engineers and regional service managers to support installation … escalation processes, root cause analysis, and field fixes for critical issues. Partner with Engineering, Manufacturing, Quality, and Product teams to improve system reliability and customer experience. Ensure compliance with safety standards, radiation regulations, and local laws where systems are deployed. Drive team training and certification programs to ensure deep … level agreements (SLAs), and cost control targets. Support pre-sales and post-sales activities as a technical service leader for system lifecycle planning and customer engagements. Collaborate with logistics and supply chain teams to ensure parts availability and delivery for field service operations. Implement digital tools and field service More ❯

raising money for a variety of charities across the UK. This is an exciting opportunity to make a real impact in a fast-paced, customer-focused digital environment. THE ROLE This Senior Product Analyst will play a key role in shaping strategy and innovation across the website and app … focusing on app development and customer retention. You’ll work on developing new propositions and customer experiences, pricing test/product performance/customer behaviour analysis and conduct AB tests to drive improvements. You’ll need to have advanced SQL to uncover insights from large datasets. SKILLS … + EXPERIENCE Strong and advanced SQL required (Windows functions a nice to have) Experience with AB testing and experimentation Strategic mindset with commercial acumen (e.g. understanding LTV) Creativity and drive to innovate and improve products HOW TO APPLY If this sounds like the role for you, swiftly send More ❯

a track record of innovative, award-winning work and a growing portfolio of clients in sport. We match data-driven, strategic insights with delightful customer experiences and seamless systems integration to produce great web and mobile projects. We also invest in ongoing R&D to keep our thinking fresh … product roadmap and other business needs. We are looking to recruit a pro-active and driven design leader with at least 5+ years of experience working within digital preferably with experience leading and mentoring members of a team as our Creative Lead. This role is suited for someone … to see problem solving and beautiful, well crafted UI, be it front end or back end. If you have measurable results, even better. Desirable Experience or an understanding of motion . You make something move and make someone feel something at the same time. An interest in sport . More ❯

performance testing and promotion to production We are looking for: ISTQB certification is desirable. BSc in Computing Science or equivalent combination of training/experience is desirable. Experience as a Quality Assurance Tester. Understanding of system integration testing methodologies, defect tracking systems, and Quality Assurance process. Experience in using JIRA with Zephyr Scale or other similar issue tracking and test management tool. Experience in writing clear, concise and comprehensive test plans and cases. Ability to execute regression scripts and report accurately. Database interrogation skills (SQL) and an understanding of API (REST) calls, JSON and XML … we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we More ❯

regulatory compliance and help clients to reduce their carbon footprint. As such, we are looking for a high-calibre Cloud Strategy Consultant who has: Experience in cloud strategy and implementation for mid-size - enterprise-sized organisations on public clouds (AWS, Azure or GCP) Experience in developing cloud adoption … strategies and roadmaps for clients Implementation of cloud strategies & transformation plans for clients to migrate to cloud. Experience in translation of client business challenges into cloud-based solutions and strategy within specific technology and business domains Understanding of cloud transformation challenges and pitfalls Understanding of the role of cloud … for transformation of data & analytics, customer experiences and enterprise transformation Understanding of cloud security models, DevSecOps and cloud operations You will be joining a highly talented and innovative Cloud advisory practice that offers a supportive and inclusive culture and a wealth of opportunities for growth and further progression. Alongside More ❯

Analyst role. This business connects millions of people every month and is rapidly scaling its data and digital capabilities to deliver smarter, more personalised customer experiences. As a Marketing Data Analyst, you’ll take a leading role in turning complex data into actionable insights across CRM, loyalty, performance marketing … tools and A/B testing to evolve data processes and marketing effectiveness. Support strategic innovation : Enable data-led decision-making that enhances the customer journey and maximises marketing ROI. ✅ What we're looking for: Strong experience in marketing analytics across channels like CRM, loyalty, social media, performance More ❯

considering planning constraints such as Parcel Machine throughputs and performance. Host daily network conference calls with Managers and Senior Managers across Depot, Field, and Customer Services to discuss performance and escalate issues to prevent failures. Skills/Qualifications: Ability to communicate clearly at all levels, building trust and credibility … with internal and external stakeholders. Experience with Power BI, SAP, and SQL/VBA is advantageous. Strong Excel skills. Data interpretation, analytical skills, and a keen commercial understanding. At Evri, we believe our growth depends on our people's growth. We are committed to creating an inclusive and diverse … awards for IT, innovation, and our green fleet. Our success is driven by our dedicated, diverse, and passionate team committed to delivering the best customer experience. We offer great opportunities for career progression and benefits, including: Free digital GP service for colleagues and their families Wagestream - access earned income More ❯

ll lead the entire growth analytics strategy, from how performance is measured, to how spend is optimised and how data is activated across the customer lifecycle. You’ll build, scale and shape everything: the tooling, the models, the team, the roadmap. It’s a high-impact, high-autonomy position … business that’s expanding fast (new wellness verticals + international growth into the US & Europe), and where data is central to product, marketing, and customer experience. What you’ll own: Full strategic ownership of growth analytics – Attribution, CAC, LTV, Forecasting, Churn, and more Development and maintenance of a modern … or R a bonus) 3+ years in a leadership or lead individual contributor role, ideally within a high-growth D2C or product-led business Experience driving commercial outcomes via growth data strategy and modelling Proven ability to influence, excite, and align stakeholders around data-driven initiatives A strategic thinker More ❯

role largely remote depending on candidate preference. Responsibilities: Build, innovate, and maintain predictive models within a proprietary Retail Pricing suite, directly impacting prices and customer experience. Collaborate with the Senior Pricing Analyst and key stakeholders to implement price selection changes and provide actionable insights for improving commercial performance. Use … closely with software developers to adapt and optimize pricing tools based on identified opportunities, with results visible within days. Requirements: 1-2 years of experience as an analyst in Insurance, Financial Services, Retail, Travel, or other fast-paced industries. Strong numerate degree (e.g., Data Science, Mathematics, Physics, Engineering), though More ❯