151 to 175 of 187 Customer Experience Jobs in Berkshire

a track record of innovative, award-winning work and a growing portfolio of clients in sport. We match data-driven, strategic insights with delightful customer experiences and seamless systems integration to produce great web and mobile projects. We also invest in ongoing R&D to keep our thinking fresh … product roadmap and other business needs. We are looking to recruit a pro-active and driven design leader with at least 5+ years of experience working within digital preferably with experience leading and mentoring members of a team as our UX/UI Design Lead. This role is … validate your decisions and take critique in equal measure, as well as providing feedback to junior team members in a constructive and beneficial way. Experience in all aspects of digital design including Information architecture, user experience, user interaction, journey mapping and application design for mobile as well as More ❯

systems used in transportation, security, and industrial applications. This role ensures delivery of high-quality service operations, installation, maintenance, and support while maintaining strong customer satisfaction and compliance with regulatory standards. SPECIFIC FUNCTIONS OR DUTIES Lead a team of field service engineers and regional service managers to support installation … escalation processes, root cause analysis, and field fixes for critical issues. Partner with Engineering, Manufacturing, Quality, and Product teams to improve system reliability and customer experience. Ensure compliance with safety standards, radiation regulations, and local laws where systems are deployed. Drive team training and certification programs to ensure deep … level agreements (SLAs), and cost control targets. Support pre-sales and post-sales activities as a technical service leader for system lifecycle planning and customer engagements. Collaborate with logistics and supply chain teams to ensure parts availability and delivery for field service operations. Implement digital tools and field service More ❯

raising money for a variety of charities across the UK. This is an exciting opportunity to make a real impact in a fast-paced, customer-focused digital environment. THE ROLE This Senior Product Analyst will play a key role in shaping strategy and innovation across the website and app … focusing on app development and customer retention. You’ll work on developing new propositions and customer experiences, pricing test/product performance/customer behaviour analysis and conduct AB tests to drive improvements. You’ll need to have advanced SQL to uncover insights from large datasets. SKILLS … + EXPERIENCE Strong and advanced SQL required (Windows functions a nice to have) Experience with AB testing and experimentation Strategic mindset with commercial acumen (e.g. understanding LTV) Creativity and drive to innovate and improve products HOW TO APPLY If this sounds like the role for you, swiftly send More ❯

a track record of innovative, award-winning work and a growing portfolio of clients in sport. We match data-driven, strategic insights with delightful customer experiences and seamless systems integration to produce great web and mobile projects. We also invest in ongoing R&D to keep our thinking fresh … product roadmap and other business needs. We are looking to recruit a pro-active and driven design leader with at least 5+ years of experience working within digital preferably with experience leading and mentoring members of a team as our Creative Lead. This role is suited for someone … to see problem solving and beautiful, well crafted UI, be it front end or back end. If you have measurable results, even better. Desirable Experience or an understanding of motion . You make something move and make someone feel something at the same time. An interest in sport . More ❯

performance testing and promotion to production We are looking for: ISTQB certification is desirable. BSc in Computing Science or equivalent combination of training/experience is desirable. Experience as a Quality Assurance Tester. Understanding of system integration testing methodologies, defect tracking systems, and Quality Assurance process. Experience in using JIRA with Zephyr Scale or other similar issue tracking and test management tool. Experience in writing clear, concise and comprehensive test plans and cases. Ability to execute regression scripts and report accurately. Database interrogation skills (SQL) and an understanding of API (REST) calls, JSON and XML … we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we More ❯

regulatory compliance and help clients to reduce their carbon footprint. As such, we are looking for a high-calibre Cloud Strategy Consultant who has: Experience in cloud strategy and implementation for mid-size - enterprise-sized organisations on public clouds (AWS, Azure or GCP) Experience in developing cloud adoption … strategies and roadmaps for clients Implementation of cloud strategies & transformation plans for clients to migrate to cloud. Experience in translation of client business challenges into cloud-based solutions and strategy within specific technology and business domains Understanding of cloud transformation challenges and pitfalls Understanding of the role of cloud … for transformation of data & analytics, customer experiences and enterprise transformation Understanding of cloud security models, DevSecOps and cloud operations You will be joining a highly talented and innovative Cloud advisory practice that offers a supportive and inclusive culture and a wealth of opportunities for growth and further progression. Alongside More ❯

Analyst role. This business connects millions of people every month and is rapidly scaling its data and digital capabilities to deliver smarter, more personalised customer experiences. As a Marketing Data Analyst, you’ll take a leading role in turning complex data into actionable insights across CRM, loyalty, performance marketing … tools and A/B testing to evolve data processes and marketing effectiveness. Support strategic innovation : Enable data-led decision-making that enhances the customer journey and maximises marketing ROI. ✅ What we're looking for: Strong experience in marketing analytics across channels like CRM, loyalty, social media, performance More ❯

considering planning constraints such as Parcel Machine throughputs and performance. Host daily network conference calls with Managers and Senior Managers across Depot, Field, and Customer Services to discuss performance and escalate issues to prevent failures. Skills/Qualifications: Ability to communicate clearly at all levels, building trust and credibility … with internal and external stakeholders. Experience with Power BI, SAP, and SQL/VBA is advantageous. Strong Excel skills. Data interpretation, analytical skills, and a keen commercial understanding. At Evri, we believe our growth depends on our people's growth. We are committed to creating an inclusive and diverse … awards for IT, innovation, and our green fleet. Our success is driven by our dedicated, diverse, and passionate team committed to delivering the best customer experience. We offer great opportunities for career progression and benefits, including: Free digital GP service for colleagues and their families Wagestream - access earned income More ❯

ll lead the entire growth analytics strategy, from how performance is measured, to how spend is optimised and how data is activated across the customer lifecycle. You’ll build, scale and shape everything: the tooling, the models, the team, the roadmap. It’s a high-impact, high-autonomy position … business that’s expanding fast (new wellness verticals + international growth into the US & Europe), and where data is central to product, marketing, and customer experience. What you’ll own: Full strategic ownership of growth analytics – Attribution, CAC, LTV, Forecasting, Churn, and more Development and maintenance of a modern … or R a bonus) 3+ years in a leadership or lead individual contributor role, ideally within a high-growth D2C or product-led business Experience driving commercial outcomes via growth data strategy and modelling Proven ability to influence, excite, and align stakeholders around data-driven initiatives A strategic thinker More ❯

role largely remote depending on candidate preference. Responsibilities: Build, innovate, and maintain predictive models within a proprietary Retail Pricing suite, directly impacting prices and customer experience. Collaborate with the Senior Pricing Analyst and key stakeholders to implement price selection changes and provide actionable insights for improving commercial performance. Use … closely with software developers to adapt and optimize pricing tools based on identified opportunities, with results visible within days. Requirements: 1-2 years of experience as an analyst in Insurance, Financial Services, Retail, Travel, or other fast-paced industries. Strong numerate degree (e.g., Data Science, Mathematics, Physics, Engineering), though More ❯

into real-world value. What you’ll do Set the direction – Shape and lead a company-wide data strategy that supports growth, efficiency and customer experience. Connect the dots – Work with commercial, supply-chain, finance and tech teams to understand their goals, surface data gaps and spot high-value … across the organisation. What you’ll bring A track record of shaping data, transformation or planning programmes in a large, complex business. First-hand experience partnering with IT, finance and multiple business units to drive change. Sound grasp of common enterprise data challenges (access, quality, adoption) and the ability More ❯

brand affinity across Termgrid’s expanding user base. This role is designed for someone who is creative and thrives on building authentic relationships, celebrating customer successes, and creating a vibrant, connected ecosystem around a category-defining platform. As Community Manager, you will: Engage with our growing community of users … adoption, and expand reach. Collaborate with Sales, Marketing, and Product teams to design and execute campaigns that drive user engagement, generate leads, and celebrate customer milestones. Serve as the voice of the user within Termgrid, surfacing feedback, ideas, and insights that shape product direction and customer experience. Why … and Marketing to generate leads by fostering a strong brand presence and driving advocacy. Create feedback loops between the community and internal teams (Product, Customer Success) to ensure we’re continuously improving the user experience. Host and manage events (virtual or in-person) to build deeper relationships and gather More ❯

scale: Create and embed consistent frameworks for product development, prioritisation, and road mapping across teams. Work across the business: Partner with design, engineering, marketing, CX, and commercial to make sure we’re aligned, connected, and delivering end-to-end. Own our toolset: Be the go-to product management expert for … with marketing or standing up a new operating model, you’ll flex where needed to keep momentum high. What we’re looking for Strong experience in a Product Operations role, ideally within a digital-first organisation. Strong experience collaborating with Design and engineering teams, ensuring alignment and workflows … are operating well Hands-on experience with web and app development environments - you’re comfortable getting into the detail when it comes to how things are built and delivered. A confident communicator and collaborator - able to influence without authority and bring clarity to complex situations. Experience creating structure More ❯

in Birmingham City Centre. In this role, you’ll play a key part in driving the adoption of our technology solutions and improving the customer experience. You’ll use your product expertise to reduce barriers to legal knowledge through tools such as e-learning platforms, mobile apps, workflow and … solutions, and AI chatbots. The ideal candidate will have a strong understanding of how technology can solve real-world problems, along with a proactive, customer-focused mindset and excellent communication skills. This is a fantastic opportunity for a creative person as our customer values diversity of ideas, skills … It is a fast paced environment with a focus on developing outward-facing technology solutions and enhancing our innovation offering. Key Skills & Responsibilities: Previous experience as a Product Specialist – in a client facing environment Excellent stakeholder communication and management skills – ability to take changing requirements from the business and More ❯

and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary Lead the strategic direction, development, and implementation of the bank … live for payment systems. Collaborate with multi-regional teams to drive the adoption of new payment technologies and enhance existing systems to deliver exceptional customer experiences. Ensure that technology provides operational resilience and disaster recovery capabilities in the face of threats such as cybercrime and data breaches. Lead a … in users of the systems you are responsible for Prioritises and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders. Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management Strategic and Visionary Trust and Integrity What we offer More ❯

and ML adoption. Role overview: You’ll play a central role in re-architecting and scaling their data platform to meet growing business and customer needs. This includes building robust, observable data pipelines, ensuring data trustworthiness, and mentoring a team of engineers while collaborating closely with Product, Ops, and … and business value Comfortable driving architectural conversations and mentoring engineers across disciplines Advocate for decentralised data models, such as data mesh Nice to have: Experience with data quality tools (e.g., Monte Carlo) Knowledge of data security and compliance Previous work in e-commerce or consumer tech This is a … chance to shape the next generation of data systems powering personalised customer experiences at scale - while working in a people-first, purpose-driven culture. More ❯

infrastructure with a modern cloud-native stack. They are seeking forward-thinking leaders to help build a platform that supports secure, scalable, and seamless customer experiences — all while serving a critical public-facing mission. Role Overview This is not a BAU operations role — it’s a senior leadership opportunity … to shape and lead the digital operations function across customer-facing platforms. You'll drive performance, reliability, release governance, and automation for a new cloud-native tech stack. You’ll lead platform operations, build and mentor a DevOps/SRE team, and establish the processes, tooling, and vendor partnerships … security, and compliance (e.g., GDPR). Embed a continuous improvement culture and provide a clear capability roadmap within 18 months. Ideal Candidate Profile Proven experience leading digital operations or SRE/DevOps functions in complex, high-scale consumer digital environments. Deep understanding of release lifecycles, observability tooling, and incident More ❯

their global reach and audience into new geographies. They are looking for a Product Leader to manage multiple Product squads focusing on their Enterprise customer experience. You'll bridge the gap between Product and market execution, maintaining a strategic focus in driving commercial value and ROI. The role would … suit experienced an experienced Product Leader, adept at driving vision and strategy whilst identifying commercial growth opportunities within their existing and external customer base. You'll also bring some established people management experience, managing multiple direct reports (5-10+). You'll be joining a team talented … Product Org with a breadth of experience spanning household names and start-ups/scale-ups. It's an excellent opportunity to contribute to the evolving product culture with significant career development opportunities as the company scales. Here are a few key requirements: Experience shipping B2B or B2B2C More ❯

their dynamic pricing, inventory management and warehousing operations capabilities to continue scaling internationally and at pace. Crucially, they are also investing heavily in their ‘customer first’ approach, using insights and data-driven strategies to deeply understand customer needs and deliver tailored, impactful experiences across their websites and mobile … and Apps in line with the business strategy. Collaborating closely with engineering, design, data and commercial teams to build impactful solutions that drive both customer and business value. Developing an in-depth understanding of their customers, leveraging qualitative and quantitative insights to make informed, strategic product decisions. You’ll … help create distinctive products that differentiate them from their competitors. Serving as a trusted partner to both internal and external stakeholders, consistently championing outstanding customer experiences and product quality. Moving fast, prioritising initiatives decisively and embracing pragmatism over theoretical product perfection. Within your first year in the role, we More ❯

of excellence in delivering tailored financial products and services, they are at the forefront of digital transformation, aiming to revolutionize their operational processes and customer experience. We are looking for a Project Manager to spearhead strategic initiatives focused on technology integration, operational efficiency, and business process improvements. The ideal … candidate will have a proven track record of leading transformation projects in the Financial Services experience, i.e. Financial Services, Wealth Management, Hedge Fund, etc., working closely with stakeholders to implement scalable solutions, have experience working in a Change Team of 8 or more people. Our client fosters a … send your CV to Sunny Bhalla at Noir. Location: London/Hybrid. Salary: £50K - £60K + Bonus + Pension + Benefits Applicants must have experience in the Financial Services Industry, including Banking, Investment Management, or similar fields. Applicants must be based in the UK and have the right to More ❯

DOE) iO Associates is working with a fast-growing digital consultancy leading innovation in Salesforce solutions. They are focused on delivering personalised customer experiences through Salesforce Marketing Cloud. This role is ideal for individuals passionate about leading strategic marketing automation programmes and driving customer engagement at scale. As … a great opportunity to own platform strategy, ensure best practices, and guide innovation within a Salesforce-driven ecosystem. What We're Looking For: Extensive experience with Salesforce Marketing Cloud and campaign management Strong technical background across SFMC modules (Journey Builder, AMPScript, APIs) Proven leadership in marketing automation or CRM … strategy Confident communicator with a strong eye for process, data, and performance Apply today to take the lead on impactful customer journeys within a forward-thinking digital team. P.S: Only candidates with existing UK work rights will be considered for this position. More ❯

insight to spot new opportunities, improve performance, and remove friction in the app experience. Work across teams. Coordinate with sales, operations, compliance, marketing, and customer support. Represent the product externally. Speak at events and forums to help raise the profile of the app and business. What You'll Bring … Experience in senior product roles within fintech, SaaS, or mobile-led companies. Strong knowledge of iOS and Android platforms, mobile UX/UI, and customer experience. Proven ability to lead agile product teams and improve product operations in growing companies. Confidence working with data and tech to make More ❯

pressing issues through an optimal blend of advanced technologies. A Delivery Engineer is an advanced position for individuals with at least 2 years of experience in eDiscovery and proficiency in all Solutions Specialist. This role requires a deeper understanding of the eDiscovery lifecycle and the ability to manage more … proficient in all tasks performed by a Tier 1 Analyst. • Work collaboratively with a team in a follow-the-sun model, aiming to improve customer experiences. • Deliver all tasks with accuracy and within Service Level Agreements (SLAs) in a fast-paced environment. • Mentor and train Solutions Specialists, sharing knowledge … and best practices. • Apply critical thinking and experience to solve problems as they arise. • Participate in continuous learning and development to stay current with industry standards. Position Requirements: • 2+ years of experience in eDiscovery. • Strong project & task management skills. • Working knowledge of eDiscovery tools such as Relativity and More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team You will be part of an international team delivering implementations for LexisNexis Risk Solutions clients. About the Role : As a senior consultant you will deliver installs … Ensuring project Management work is well defined and changes to requirements are managed. Issues arising are tracked and dealt with in a timely fashion,customer satisfaction is attended to throughout the engagement. Overseeing the planning, development and installation of Fircosoft products to meet the clients’ business needs Showing a More ❯

I'm currently working with an innovative digital agency that’s leading the charge in e-commerce, digital transformation, and customer experience. Known for their cutting-edge, tailored digital strategies, they empower brands to forge deeper connections with their audiences and drive measurable growth across multiple digital platforms. On … journey right from the start. After just placing someone else here, we're looking for ANOTHER Full-Stack Engineer with end-to-end JavaScript experience who wants to gain experience from a wide range of high-caliber clients. What we're looking for: React, TypeScript, Node, Express & AWS … exp Experience working on a variety of products in different industries Passion for working with clients They're a super collaborative and supportive environment looking for ambitious Engineers to join their team! They operate a hybrid working model with two days per week in the London office. If this More ❯