1 to 25 of 83 Customer Service Jobs in Berkshire

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

for an enthusiastic Internal Sales Apprentice based in Stevenage. This is a brilliant opportunity to join a global technology leader, gain hands-on experience in sales operations, build strong customer relationships, and work towards a recognised qualification. If you're driven and ready to learn, we’d love to hear from you. Role What will you be doing? Engaging … function. Combining practical experience with complementary school-based education, leading to a recognised qualification or certification. Supporting the internal sales team with day-to-day tasks and contributing to customer service excellence. Carrying out other duties as assigned to support the wider team. What you’ll bring? A willingness to learn and grow in a fast-paced, international … environment. Basic experience or interest in sales, customer service, or administration (less than one year of related experience is fine) Good working knowledge of Microsoft Office tools (Excel, Word, Outlook). Strong communication skills and fluency in English. An interest in learning systems such as SAP, ERP, and order management platforms. What to expect: You’ll be supported More ❯

Customer Service Advisor £22,000 - £24,000 | Reading, Hybrid | Permanent An exciting opportunity has arisen for a Customer Service Advisor to join a leading, award-winning organisation within the property and technology sector. You’ll be part of a friendly, dynamic, and supportive team that values collaboration, innovation, and continuous improvement.This is a hybrid role based … in Reading, requiring just one day per week in the office, offering a great work-life balance alongside excellent development opportunity. Key Responsibilities: Provide first-line customer support and advice via phone and ticketing system Log and manage all relevant details to ensure smooth and effective resolution Deliver exceptional service and maintain customer satisfaction levels above … ongoing coaching Collaborate closely with colleagues to share knowledge and resolve complex queries You’ll also bring: A good standard of education (A-Level or equivalent preferred) Previous frontline customer service experience Proficiency with PCs, MS Office, and web-based systems Knowledge of Zendesk or Salesforce (advantageous but not essential) Strong organisational and time management skills Ability to More ❯

We are seeking a full-time Sales/Logistics Administrator based at our Reading office. As part of a small team your role will assist the various steps in customer order fulfilment and customer service. This will involve some data entry, dealing with incoming materials, product despatch and logistics. In addition, you will be required in customer service dealing with incoming customer calls of new and existing clients. Part of the role will be processing and monitoring customer returns. You should demonstrate excellent verbal and written communication skills with a focus on attention to detail an ability to be versatile and self-motivated allocating resources according to priority. Experience works with Microsoft Business … Responsibilities: Sales and purchase order processing Incoming materials processing, checking in and despatch Liaison with logistics partners relating to product import and domestic delivery Handling incoming calls, assisting with customer service Providing customer service role via incoming phone calls & email Working with customers and suppliers on RMA (return material) Managing an ongoing RMA database Act as More ❯

We are seeking a full-time Sales/Logistics Administrator based at our Reading office. As part of a small team your role will assist the various steps in customer order fulfilment and customer service. This will involve some data entry, dealing with incoming materials, product despatch and logistics. In addition, you will be required in customer service dealing with incoming customer calls of new and existing clients. Part of the role will be processing and monitoring customer returns. You should demonstrate excellent verbal and written communication skills with a focus on attention to detail an ability to be versatile and self-motivated allocating resources according to priority. Experience works with Microsoft Business … Responsibilities: Sales and purchase order processing Incoming materials processing, checking in and despatch Liaison with logistics partners relating to product import and domestic delivery Handling incoming calls, assisting with customer service Providing customer service role via incoming phone calls & email Working with customers and suppliers on RMA (return material) Managing an ongoing RMA database Act as More ❯

We are seeking a proactive Contact Centre Manager to lead and optimise the performance of a customer-focused team within the technology and telecoms industry. This role is based in Reading and requires strong organisational and leadership skills to ensure exceptional service delivery. Client Details This is an exciting opportunity to join a medium-sized organisation within the … technology and telecoms sector. The company is focused on delivering innovative solutions and maintaining high standards in customer service. Description Manage day-to-day operations of the contact centre to ensure smooth workflows. Lead, coach, and develop a team to achieve key performance indicators. Implement strategies to enhance customer satisfaction and service quality. Monitor and analyse performance … metrics to identify areas for improvement. Collaborate with other departments to address customer needs effectively. Handle escalated customer issues and provide resolutions promptly. Maintain up-to-date knowledge of industry trends and best practices. Ensure compliance with company policies and regulatory requirements. Profile A successful Contact Centre Manager should have: Proven leadership experience in a contact centre or More ❯

Contract: 12-month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key … to ensuring smooth, efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs … conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work … RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent … customer service via phone, email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A More ❯

Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment. We currently have a vacancy for a Field Service Engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP. This is a customer focused role providing a wide range of technical support for our broadcast clients based … the broadcast or professional AV environments at a technical level. Job Responsibilities: Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance Assess the customer's product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause Recommend solutions utilizing various levels of technical language appropriate to … the customer in a timely, clear and professional manner Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer "feature requests" to product managers Support the development of product communications by generating or authoring customer guides More ❯

database admin, server and client O/S, basic network troubleshooting and IIS. Performance • Providing telephone and email support to external customers and colleagues providing an excellent level of service • Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce) • Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a … as required • To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base • Documenting software features and business processes for use as knowledge base articles or customer fact sheets • Treating all customers and colleagues with respect … successful track record in application support • Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP • A strong knowledge of Microsoft environments and have proficient problem-solving skills • Good customer service skills and confidence on the phone • Enthusiasm for technical challenges • A strong desire to learn and explore new areas of technology • Patient mind for troubleshooting under pressure More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … as part of an obsolescence project(s). Knowledge of Active Directory, Group Policy, DNS, VMware vCenter, VMWare ESXi and Windows PKI, among others. Works without direction and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Participates as part of a team and maintains good More ❯

shift dependent) Contract Type: Permanent, Full-Time Security Clearance Required: SC to start then DV Nationality Restrictions: British Passport with no dual nationality Role Overview We are seeking a customer-focused and enthusiastic End User Compute Engineer to join our Technical Team. This role is ideal for someone with a experienced background across multiple End user compute disciplines & solving … IT issues, strong communication skills, and a collaborative mindset. Youll be working in a dynamic environment supporting conference rooms, laptops, MPS and hardware services. Key Responsibilities Deliver high-quality customer service and maintain communication throughout incident lifecycles Manage refurbishment and deployment of PCs across AWE sites Provide support for conference room setups with advanced AV equipment Perform software … under pressure Support out-of-hours work as required (overtime available) Familiarisation of asset management lifecycle MPS break fix Essential Skills & Qualifications Strong verbal and written communication skills. Excellent customer service orientation. Solid understanding of EUS support models and best practices. Experience with HP/Lenovo/Dell desktop/laptop hardware break/fix. Service Now More ❯

Service Desk Engineer Location : Reading (Onsite) Shift pattern: Monday to Friday (8 hour shifts between between 7am and 7pm) KEY ACCOUNTABILITIES/ROLE PURPOSE This position is the first point of contact for users experiencing technical issues, providing timely and effective resolutions. The role encompasses a broad range of responsibilities, including troubleshooting hardware and software problems, maintaining user accounts … accounts, and network connections Document and prioritize user-reported incidents within the ITSM tool Document and prioritize user requests within the ITSM tool Ensure incidents are resolved within agreed service level agreements (SLAs) and escalate when necessary Ensure requests are completed within agreed service level agreements (SLAs) and escalate when necessary Identify knowledge gaps and flag them Updating … of knowledge articles Creation of articles Meet the required monthly threshold for call and ticket quality Improve on problem areas once highlighted by the Quality Manager Adhere to all service desk policies Adhere to all Ultima policies Keep up to date on all policies Keep to scheduled working hours ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE (Please select all competencies required for More ❯

North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Working as a Finance Consultant within the Implementation Department of Klipboard following our corporate Consultant Charter to deliver consultancy services to our customers. To assist in the demonstration … business discovery, installation, training and implementation of Klipboard systems at customer sites delivering consultancy services. Part of the role will require you to work out of the Hungerford office or remotely to investigate, progress and resolve Finance customer support calls. You will also be involved with working with our in-house Development team to produce detailed, accurate system … specifications or undertake system testing. To liaise with other departments and customers during the implementation and to assist in the resolution of problems on behalf of the customer resulting from the practical application of the software. The role involves travel (your own vehicle is an essential part of the role) to customer sites across UK, Scotland and Ireland More ❯

satisfaction. With responsibility for CAPEX delivery, lifecycle replacements and financial accountability, Operations also partner with Design and Construction teams to ensure seamless project handovers. They work closely with our Customer Service, QHSE, Compliance, Security and Implementation teams delivering operational excellence and are the first point of escalation for incidents, the function ensures accurate reporting, transparent communication and uninterrupted … service for customers. About the Role We are looking for a Senior Technical Operations Manager to play a key leadership role within our Operations team. You will be providing support to the Operations Director in the leadership of the Data Centre Operations and overall Integrated Facilities Management teams. You will be the principal technical leadership authority for all mechanical … and electrical systems within the data centre environment. You will ensure the resilience, reliability, and efficiency of critical infrastructure to achieve 100% service availability. You will support and oversee the 24/7/365 operations of our facilities, providing strong technical direction and contributing to the organisation’s strategic planning. You’ll also take responsibility for managing capital More ❯

team plan at quarterly reviews with Senior Management Support own sales team as required to ensure the whole team target is achieved. Collaborate with the wider Business Support and Customer Service teams, bridging the gap between customer, delivery and service, ensuring that the delivery team have the information required for timely deliveries. Working with Sales Development … own insight and knowledge to build up a list of targeted prospective customers via industry news, LinkedIn and other networking/lead generating opportunities. Achieve assigned KPIs such as customer meetings, call/email targets, pitches and price proposals. Contribute and collaborate on ideas, opportunities, market strategy and blockers as part of the sales & marketing team and the wider … experience of working as part of an AV business. Substantial experienced in selling into one of the Company’s defined verticals. Demonstrates a natural product mindset, offering value-add customer solutions. Commercially minded, able to articulate and present solutions that demonstrate a clear value. Demonstrates a customer first approach and is proactive and professional in resolving any challenge More ❯

JOB DETAILS: Role: HRSS Specialist Location: Reading, UK (Hybrid) Type of Hiring: Contract Job Description: Keeping the customer experience top of mind, the HR Shared Services Response Centre > will act as the first contact resolution for answering employee questions, managing tickets, directing employees to appropriate resources, and escalating cases as needed. KEY RESPONSIBILITIES As a member of the HR … core HR subject-matter; onboarding/offboarding, compensation & benefits, timekeeping & Payroll (where applicable), employee changes, while adhering to all company policies/procedures and legislative requirements. Intake and assign customer inquiries to appropriate teams and individuals based on scope of work, will require the ability to identify when a ticket requires redirection or escalation within HRSS, Centre’s of … Excellence (HRBP, Benefits, Talent Acquisition, etc.), or outside of HR (e.g. Finance) Respond to Response Centre customer inquiries through OTSM (ticketing system) ensuring the progress is tracked within the Service Request, while striving for first contact resolution offering a seamless customer experience You will work closely with the Processing and Specialist Centre’s (COE’s in the More ❯

Senior Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Execute business analysis with business, IT and strategic partners on large/complex projects to identify, understand, challenge and agree requirements. More ❯

and collections activities. This senior role is based near Bracknell and plays a pivotal part in maintaining the financial health of the business by ensuring the accurate management of customer orders, invoicing, and debt recovery - all while delivering an exceptional customer experience. The ideal candidate will have deep expertise across the Romanian and UK Order to Cash cycle … from order entry through to collections, and will be comfortable handling high-value accounts in EU. Key Responsibilities Order Management Process EU customer orders from receipt to fulfilment, ensuring accuracy and adherence to agreed terms. Validate order details and activate new customer accounts within internal systems. Oversee updates to price groups, contract revisions, and product migrations. Support technical … checks related to customer access and interface setup. Collaborate with internal teams to resolve order or access-related queries promptly. Billing & Invoicing Generate, review, and issue EU invoices accurately and on time. Ensure billing data complies with internal policies and external regulations. Investigate and resolve billing discrepancies in coordination with sales and customer service. Analyse billing data to More ❯

Metaskil Limited Great opportunity for a Help/Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate … systems MS Teams and SharePoint Online Apple products A starting salary in the region of £25000 to £29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate More ❯

Be the first point of contact in IT support solving problems and keeping users connected across the globe. Our Client has a requirement for a Service Desk Analyst/1st Line Support , who will be required to work on a short term contract basis until January 2026, full time on site in Reading . Role Purpose: Provide essential first … as required by management. Experience/Skills/Knowledge/Qualifications: Due to the nature of the work, candidates must be Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows 10/11, Microsoft 365, and Azure. Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS … WiFi troubleshooting). Experience with EUC environments, SCCM, Intune. Excellent communication and customer service skills. Professional, proactive, and problem-solving approach. Desirable: Microsoft certifications (MS-100/101/102), automation/scripting skills, Power Platform exposure. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why More ❯

Be the first point of contact in IT support – solving problems and keeping users connected across the globe. Our Client has a requirement for a Service Desk Analyst/1st Line Support , who will be required to work on a short term contract basis until January 2026, full time on site in Reading . Role Purpose: Provide essential first … as required by management. Experience/Skills/Knowledge/Qualifications: Due to the nature of the work, candidates must be Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows 10/11, Microsoft 365, and Azure. Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS … WiFi troubleshooting). Experience with EUC environments, SCCM, Intune. Excellent communication and customer service skills. Professional, proactive, and problem-solving approach. Desirable: Microsoft certifications (MS-100/101/102), automation/scripting skills, Power Platform exposure. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why More ❯