1 to 25 of 77 Customer Service Jobs in Berkshire

is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Role Overview: This is a fantastic opportunity for an energetic and professional Service Fulfilment Analyst to join our bustling Service Desk team. You'll be the go-to person for 2nd line support and diagnostics, playing a vital role in ensuring … customers' IoT connections are set up and serviced flawlessly. If you love solving puzzles and thrive in a fast-paced environment where you can make a real impact on customer satisfaction, this quest is for you! You'll report directly to the Service Fulfilment Supervisor and work closely with colleagues across the business, external suppliers, and industry specialists. More ❯

Technical Support EngineerLocation: Maidenhead, Berkshire Salary: £30,000 - £40,000 We are working with a successful Service Provider to find a hands-on Technical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation. Key Responsibilities: Provide 2nd line support … tasks (switching, routing, firewall configurations) Configure and manage devices including Meraki, DrayTek, and Sophos firewalls Perform on-site installations and support as required Document issues, solutions, and changes in service systems Deliver excellent customer service and represent the business professionally on-site Requirements: 3+ years in a technical support or network support role Strong understanding of Windows More ❯

is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … Wireless Logic and Arkessa customers through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on … customer experience and operational efficiency. Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE Senior … Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Job Title: Service Desk Engineer Location: Maidenhead Salary: £28,000 per annum Type: Full-time Permanent We're hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team. Key Responsibilities: Provide 1st & 2nd line IT support via phone, email, and remote … the delivery of IT projects , both remotely and onsite Diagnose and troubleshoot issues with Windows, Microsoft 365, and networking Manage system builds, deployments , and routine maintenance Deliver excellent client service by understanding needs and resolving issues promptly About You: 2+ years' experience in IT support, ideally within an MSP environment Full driving licence (site visits required) Strong customer service and communication skills Able to prioritise workloads and solve technical problems independently Working knowledge of: Active Directory, Windows Server (2012+), Windows 10+ Microsoft 365 and Office administration Intune and Entra (formerly Azure AD) Networking: DNS, DHCP, routers, switches, email configuration System builds, deployments, and maintenance best practices More ❯

Technical Support EngineerLocation: Maidenhead, Berkshire Salary: £30,000 - £40,000 We are working with a successful Service Provider to find a hands-on Technical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation. Key Responsibilities: Provide 2nd line support … tasks (switching, routing, firewall configurations) Configure and manage devices including Meraki, DrayTek, and Sophos firewalls Perform on-site installations and support as required Document issues, solutions, and changes in service systems Deliver excellent customer service and represent the business professionally on-site Requirements: 3+ years in a technical support or network support role Strong understanding of Windows More ❯

medium-sized businesses. They provide Consultancy, Installation, and IT Support Services. Thier solutions bring together all aspects of IT within a business and we are committed to providing exceptional service to all their customers. They have a proven track record with a broad range of clients including - Medical, Veterinary, Real Estate, Design & Construction, Finance, Leisure Attractions, Sporting Venues, Retail … 5.30pm Reporting into the Finance & Operations Manager, this person will assist in all general office operations including, but not limited to, book-keeping, finance, administrative and clerical support, handling customer calls, ticket logs and sales enquiries, supporting the Finance & Operations Manager, the company CEO and Support Centre. Ideal Candidate will have: Strong administration skills with experience in a Finance …/Office Management role. Duties include: Daily book-keeping in Xero, bank reconciliation, creating customer invoices, statements and processing supplier invoices with accuracy Produce reports from Xero for supplier payments, credit control and collection of outstanding payments Submission of quarterly VAT returns & liaising with company accountant for year-end accounts Create mileage and expense claims for CEO Manage day More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

Other - EU work permit required: Yes Job Reference: 97b56c57cec8 Job Views: 6 Posted: 25.06.2025 Expiry Date: 09.08.2025 Job Description: Helpdesk Technical Support Engineer - MSP Experience Required A leading Managed Service Provider (MSP) is seeking a skilled and client-focused Helpdesk Technical Support Engineer to join their growing team. This role is ideal for someone with experience in MSP environments … Assist with virtualization platforms such as VMware ESX, vCenter, or Hyper-V. Implement and maintain security software, endpoint security, and remote monitoring tools. Log and manage incidents through a service desk ticketing system. Engage directly with clients, ensuring excellent communication and customer service. Document customer interactions and solutions to contribute to a growing knowledge base. Escalate complex More ❯

future of Operational Technology in the UK's largest water and wastewater company, helping us reduce pollution, improve performance, and drive innovation in a business delivering life's essential service every day. What you'll do as a Waste Site SCADA Systems Engineer SCADA System Support: Maintain high availability of site-based SCADA platforms (targeting 99.2% uptime or higher … to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to root cause analysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and reduce reactive workload. Support OT access, alarm, and event data requests for … AVEVA System Platform/Wonderware, FactoryTalk View, Iconics, and Allen-Bradley PLCs). Excellent interpersonal skills and the ability to work closely with operational teams. A strong passion for customer service, especially internal technical stakeholders. Clear and effective communication skills, including the ability to explain technical issues to non-technical audiences. Proven problem-solving skills with the ability More ❯

exciting opportunity to contribute to one of the largest SCADA estates in the UK, helping to improve performance, reduce downtime, and drive innovation in a business delivering lifes essential service every day. What youll do as a Regional SCADA Engineer: SCADA System Support: Maintain high availability of the Regional SCADA platform (targeting 99.2% uptime or higher). Perform proactive … providing in-hours and out-of-hours fault response. Investigate high-impact incidents and escalate recurring faults for permanent resolution. Incident & Request Management: Deliver responsive support for SCADA-related service requests and incidents. Manage access and data requests in line with OT policies and security controls. Ensure all changes align with defined operational requirements and compliance standards. Project & Change … the maintenance, support, or technical delivery of SCADA or Industrial Control & Automation (ICA) systems. Proven ability to work collaboratively with operations teams, contractors, and technical specialists. Strong communication and customer service skills, with experience translating technical language for diverse audiences. Excellent problem-solving and diagnostic skills, with the ability to assess impact and resolve issues under pressure. Familiarity More ❯

comprehensive training in software development, AI technologies, IoT, cloud applications, contact centre solutions, and more. This role is highly client-facing , combining your technical problem-solving skills with exceptional customer experience (CX) delivery. What You’ll Do as a Graduate Technical Engineer Provide technical support and troubleshooting for advanced software and cloud applications. Engage in software/web development … technologies such as AI, Machine-to-Machine Learning, Cloud Applications, Unified Communications, IT Security , and project applications. Excellent client-facing skills and a genuine commitment to delivering high-quality customer service. Good problem-solving abilities and a keen eye for detail. Experience or willingness to learn programming languages, database query languages like SQL, and software development tools. A lifelong … Benefits Competitive salary of £37,000 - £38,000 . Extensive training in Software Development, AI, IoT, SaaS, Cloud Applications , and more. Opportunity to work in a highly client-facing, customer experience focused role. Career development support and clear progression pathways. More ❯

assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry … sectors that require advanced, bespoke security solutions and the highest-level security clearances. We are looking for a Customer Service Coordinator/Administrator to provide outstanding Customer Service to our clients to work within our Customer Service Centre based in Bracknell. The role is varied and fast paced whilst equally rewarding working on your … is a full-time role Monday - Friday 40 hours a week with varied shifts between 8am to 6pm and is fully office based in Bracknell. The role involves Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Managing a team of multiple engineers and regular partners to conduct reactive service More ❯

IT Network & Cabling Engineer Permanent/Full-time **IT MSP (Managed Service Provider) experience essential** Job Profile Looking for a skilled IT Network & Cabling Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar. This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting … and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis. Key Responsibilities Provide onsite technical support, troubleshooting and maintenance across various client environments. Install, configure, and support IT hardware, software and network systems. Work with internal teams to escalate and resolve … complex technical issues promptly. Deliver excellent customer service and maintain high client satisfaction levels. Maintain up-to-date documentation of all work carried out and support provided. Ensure systems and services meet defined SLAs and customer expectations. Skills/Experience Essential: Experience in an IT Field Engineer role or similar within an MSP Strong knowledge and hands More ❯

continue to flourish, and help our community continue to thrive. In this take charge role, you will be responsible for driving branch performance, increasing sales, and delivering an exceptional customer experience through leadership, collaborating with internal and external stakeholders, and maintaining strong operational practices. To succeed, you must be adept in all aspects of bank management and operations, including … account management, customer service, staff development and sales production. Here, you'll put your exceptional solution selling and new business development skills to work, overseeing and directing all sales activities to ensure branch targets are met and exceeded. You'll also assist branch staff with broadening their network by developing new customer relationships and strengthening existing ones. … In addition to focusing heavily on building a customer network, you will also communicate, implement, and monitor compliance with Bank policies and procedures as well as regulatory requirements. If you are a self-motivated, relationship-focused, problem solver, who understands the importance of staying in touch with, and connected to, our industry and community, you may be the perfect More ❯

we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field. About the role ... The Customer Support Specialist provides application/business support to our customers. When the "CSS" becomes an expert in the intricacies of our software and the hire/rental industry, there … will be a potential progression opportunity to evolve into a 1st Line Customer Support Technician. You will have had prior business/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software (listed in key skills) with an emphasis on SQL server/database admin, server and client O/S … basic network troubleshooting and IIS. Performance Providing telephone and email support to external customers and colleagues providing an excellent level of service Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce) Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely manner so that the status of logged More ❯

intensive environment. Responsibilities Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex products to solve customer business needs Project budget management including forecasting revenue and billing. Scoping and estimation of effort required for small and medium implementation projects Developing detailed project plans to guide clients … performance to ensure timely delivery Compiling and submitting project status reports to clients, management and other stakeholders Working effectively with relevant stakeholders for efficient project implementation Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is … by working independently on projects Working knowledge of project management software tools such as Microsoft Excel, SmartSheets and other relevant applications Excellent analytical and problem-solving skills SQL Excellent customer relationship and interpersonal skills Ability to work under pressure and make hard decisions required to achieve project objectives Requires strong written and verbal communication skills Ability to independently work More ❯

Responsibilities: Lead, mentor, and manage a team of CAM engineers responsible for front-end data processing and DFM analysis. Coordinate and prioritize daily workflows to meet production deadlines and customer delivery requirements. Oversee the review and interpretation of customer Gerber, ODB++, and drill files, ensuring manufacturability and compliance with internal standards. Ensure the accuracy and completeness of CAM … output packages, including panelization, toolpaths, and process documentation. Collaborate closely with cross-functional teams, including production, quality, planning, and customer service, to ensure alignment and resolve technical issues. Develop and implement CAM best practices, standard operating procedures, and training programs to improve team performance. Monitor team KPIs (e.g., output quality, cycle time, first-pass yield) and drive continuous … improvement initiatives. Participate in customer technical calls and support quoting or pre-production analysis as needed. Stay up to date with advancements in CAM tools, automation, and PCB technologies; lead adoption of new tools or upgrades. Standard Responsibilities Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to More ❯

the Managing Director, Sales Coordinator and Marketing, you will be responsible for driving sales growth through proactive lead generation, relationship building, and strategic sales activities. The role involves understanding customer needs, preparing tailored solutions, and ultimately expanding our market presence and revenue. Key Responsibilities Lead Generation: Working with the MD and marketing, identify target markets where there has been … to achieve the goals and targets set out in the sales strategy. Relationship Building: Develop and nurture relationships with new and existing clients. Schedule regular check-ins, provide exceptional customer service, and ensure client satisfaction to build long-term partnerships. Client Meetings: Conduct telephone, online and face-to-face meetings with potential clients to understand their needs, present … trends and adjust strategies as needed. Product Knowledge: Learn and understand the technical capabilities of our client's product range to the degree that the role incumbent can understand customer need and put together an appropriate solution/quote. Training will be given. Industry Knowledge: Stay informed about industry trends, market conditions, and competitor activities. Share insights with the More ❯

Our client is looking for a confident and highly organised Service Desk Coordinator to join their growing operations team. This is a fast-paced and customer-facing role that requires strong communication skills, excellent time management, and the ability to prioritise and work under pressure. The successful candidate will be responsible for handling customer queries, scheduling engineers … managing service calls, and ensuring all administrative tasks are completed accurately and efficiently to meet agreed service levels. Key Responsibilities: Handle incoming customer queries via telephone and email in a timely and accurate manner, meeting contractual SLAs Coordinate and manage a team of engineers and regular partners to carry out both reactive service calls and planned … maintenance visits Assign the appropriate engineer to reactive calls based on skill set and geographical location Contact clients to schedule service visits, taking into account job-specific requirements and access arrangements Respond to internal communications efficiently Update Job Logic software with real-time job statuses and notes Raise and send equipment orders as requested by engineers for fault resolution More ❯

This fantastic opportunity allows you to join our Sales and Customer Success team in a blended role, gain a formal qualification while developing core communication, problem-solving, and commercial skills that will set the foundation for a successful career in customer-focused roles. We can be flexible about the September start date. Role Direct responsibilities of the role … include: Maintain and update the CRM system with accurate customer and prospect information Assist in the creation and scheduling of email sales campaigns, including drafting content and tracking engagement Log all customer interactions and activities to ensure a clear record of communications and follow-ups Support the sales team with lead generation, research and qualification of new business … opportunities Help prepare sales proposals and presentations for prospective clients Respond to inbound customer enquiries via phone and email, providing timely and professional support Monitor and report on campaign performance and customer feedback to the wider team Collaborate with the marketing team to align messaging and support promotional efforts Participate in team meetings and contribute ideas to improve More ❯

and other hosting-related equipment, including hands-on build and configuration as/when required Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes. Perform hardware qualification testing on new hardware platforms and certify them for production deployments. Work with … and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers. Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/… deploy approved changes and/or updates as required. Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc. Experience & Qualifications Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades Hands-on storage/SAN deployment More ❯

a thrilling career move into Data Centres? Well, hold onto your hats because we have an exciting opportunity for you! We're currently on the lookout for a Support (Service) Engineer to join our vibrant Data Centres Support Division!This is an onsite role you must be located within comfortable travelling distance of Slough/West Drayton/Hayes. … workplace where passion thrives, and every day brings new opportunities for innovation. What You'll Do Undertake preventative maintenance and diagnostics on building control systems in accordance with the service level agreement between ourselves and our customers. Produce concise reports from PPM visits to be submitted promptly in line with KPI's from our customers. Keep various schedules and … date for visibility of both BMSI and our customers. Carry out small repairs & remedial works. Provide routine inspections of BMS equipment to ensure optimal performance and reliability. Respond to customer service calls in the event of a system failure. Document service activities, including maintenance tasks, repairs, and client interactions. The Ideal Candidate The ideal candidate should be More ❯