25 of 25 Customer Service Jobs in Buckinghamshire

Service Scheduler 12 Month Fixed-term Salary: £34,525.56 + £6,210 Yearly bonus Office-Based (Milton Keynes) Hours: 37.5 hours per week (Monday–Friday, 09:00–17:30 with 1-hour lunch) About the Role: An exciting opportunity has arisen for a Service Scheduler to join … busy Customer Support Centre, delivering first-class technical coordination and customer service across a portfolio of diagnostic and laboratory instrumentation. This role is highly customer-facing and focuses on providing a seamless support experience, coordinating field service activity and ensuring contractual service levels ...

exciting opportunity has arisen for an organised and customer-focused Helpdesk Service Administrator to join a growing company operating within the HVAC and facilities management sector. Supporting clients nationwide, you'll play a pivotal role in ensuring service requests are handled efficiently, engineers are scheduled effectively … customer expectations are consistently exceeded. This is a fast-paced and varied position, ideal for someone with strong administrative and customer service skills who enjoys working in a busy service environment. Monday to Friday 8am - 5pm with one hour break or 8.30am - 5pm with 30 mins ...

Service Desk Co-ordinator/Administrator The Service Desk Co-ordinator/Administrator provides day-to-day administrative and coordination support to the service desk. The role involves handling customer enquiries, scheduling engineers, managing job paperwork, raising quotes, ordering parts, and maintaining accurate system records. … will be a key point of contact for customers and engineers, ensuring jobs are planned, tracked, and completed efficiently. Key Duties & Responsibilities Office Administration & Customer Service • Answer incoming telephone calls and emails from customers • Provide a professional and helpful customer service experience • Read and update ...

client is looking for an experienced Service Desk Team Lead to help drive operational excellence across their IT Service Desk function. This is a hands-on lead role where you'll coach and support engineers, improve ticket quality, reduce aged tickets and provide first class customer service. … Office based role You'll be responsible for leading the day-to-day performance of the Service Desk, promoting accountability, ownership and best practice across the team. Acting as the first point of escalation, you'll work closely with technical teams to ensure incidents are managed efficiently and service ...

involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands … involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting ...

This Customer Success - Support Associate role sits in Defaqto, part of the Fintel Software & Data Division. About Defaqto We are one of the UK’s most trusted providers of independent financial information, ratings and market intelligence, helping consumers, advisers and financial institutions make smarter financial decisions. We maintain … unbiased product ratings - including our industry-recognised Star Ratings - which assess product quality across insurance, banking, investments, pensions and more. Kickstart your career in Customer Success with a leading fintech brand. Role Overview This isn’t an IT helpdesk role— it's about building relationships, solving problems, and helping ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

month contract. This is an excellent opportunity for an organised administrator who thrives in a fast-paced environment and enjoys delivering outstanding customer service while managing high volumes of work. There is no phone work involved with this role! Key Requirements: Exceptional attention to detail and accuracy Strong … customer service and communication skills Professional email writing and correspondence skills Ability to work to deadlines and manage high workloads IT literate with experience using CRM systems Good Excel skills Flexible, adaptable, and able to prioritise effectively Ideally have knowledge with Dynamics 365 The Package: Salary ...

Huge growth potential and a scaling business Do you have experience in a Software Support or Application Support role? Do you have a customer first approach to resolving customer issues? Do you want to join a scaling business that's just received significant investment? Our client … collaborative, fast-paced team of professionals that utilizes their technical expertise and advanced product knowledge to provide innovative solutions to a growing customer base. The products are critical to the success of our customers’ business operations and they depend on the this support team to be responsive, creative ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers … users, ensuring maintenance and service requests are handled promptly and within SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery. Our core hours are Monday to Friday, 8:30am5:30pm. The Support Centre operates 7 days a week with ...

Join a leading independent technology and services provider as a First Line Analyst. Job Overview: As a Service Desk Analyst, you'll provide technical support in fast-paced IT environments, specialising in incident management, request fulfilment, troubleshooting, and customer service. Experienced in resolving complex technical issues, supporting problem … investigations, maintaining technical documentation, and delivering high-quality service in line with established IT processes and standards. Location: Milton Keynes MK7 8JU Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company) Contract Length: 12 July ...

Description \n Join a leading independent technology and services provider as a First Line Analyst. \n Job Overview:As a Service Desk Analyst, you'll provide technical support in fast-paced IT environments, specialising in incident management, request fulfilment, troubleshooting, and customer service. Experienced in resolving complex technical … issues, supporting problem investigations, maintaining technical documentation, and delivering high-quality service in line with established IT processes and standards. \n Location: Milton Keynes MK7 8JU \n Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company) \n Contract ...

Operations Administrator | Outside IR35 Berkshire | 3 days per week onsite We're supporting a growing, service-led business in Berkshire that's looking for an Operations Administrator to join the team on an Outside IR35 contract . This is a varied role where you'll be at the centre … runs smoothly. You'll also have the opportunity to support the implementation of Microsoft Dynamics 365 as the business continues to grow. Responsibilities Manage customer calls and emails Schedule and coordinate technician appointments Create work orders within the CRM Prepare customer quotations and invoices (Xero) Support customer ...

Field Service Engineer Wanted Immediate Start! Nationwide (Field-Based) | Salary: £32,000 £42,000 DOE Permanent, Full-Time Are you an experienced Access Control or Security Systems Engineer? Regional Recruitment are recruiting for a Field Service Engineer to join a professional and growing technology services provider. This … customer-facing, field-based role requiring a reliable, self-sufficient individual who can work independently across multiple client sites nationwide. You will be responsible for the installation, commissioning, servicing, and maintenance of access control and security systems, ensuring high standards of workmanship, technical accuracy, and customer satisfaction ...

changing IT requirements. As the 2 nd Line Support Engineer, you will be responsible for: Provide 1st line IT support via phone, email and service desk Log, prioritise and resolve support tickets Troubleshoot hardware, software and network issues Administer Microsoft 365 and Active Directory user accounts Configure and deploy … support role Strong Windows 10/11 and Microsoft 365 experience Active Directory administration skills Basic networking knowledge (DNS, DHCP, troubleshooting) Excellent communication and customer service skills A methodical, organised approach A positive, helpful attitude Essential: Full UK driving licence and access to your own vehicle. ...

completion. We are looking for candidates that ideally have 5 years support experience in an MSP environment. You will also have excellent, proven customer service skills and a can do attitude. Due to the nature of the work the 3rd line support engineer will need to be able ...

require working away from home, with overnight hotel stays where necessary. Essential Requirements Previous experience as an EPOS Engineer, IT Field Engineer or Field Service Engineer Strong hardware installation and fault-finding skills Excellent customer service and communication skills Ability to work independently Own reliable vehicle ...

Every great customer experience starts long before a product arrives. As a Sales Support Executive, you'll be the person who keeps orders moving, customers informed and the team equipped to deliver an outstanding service in a fast-paced technology environment. This is an excellent opportunity to join … environment where your contribution has a visible impact Your responsibilities as Sales Support Executive Prepare accurate quotations, checking pricing, product information and availability Process customer orders through internal systems while maintaining accuracy throughout Liaise with suppliers and partners regarding pricing, stock levels, lead times and deliveries Monitor orders from ...

operations in the UK, Germany, and the USA. We are now looking for qualified, experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. The Role The Quality Assurance Specialist … successful candidate must have work experience with UK and EU legislation as outlined in the Job Requirements section. Responsibilities Support the supplier and customer approval process to ensure new suppliers and customers are qualified and maintained in accordance with the internal procedures Perform licence verifications ...

Employee Owned Trust and strives to continually provide industry-leading excellence for both employees and customers. The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part … distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will ...

37.5 per week, Monday – Friday ** The Role – Technical Support Engineer, Medical Pathology Analysers This market leader seeks to recruit a technically motivated and customer focused Technical Support Engineer, responsible for: Providing technical support and first line technical fixes via telephone and by using connectivity tools Supporting customers with technical … issues on a range of medical diagnostic analysers Guiding users through troubleshooting via phone and video calls Escalating unresolved technical issues to the Field Service Engineering team Your Background – Technical Support Engineer, Medical Pathology Analysers To succeed in this exciting role, you must be able to demonstrate: A competent ...

materials to trade professionals across the South East. Established over three decades ago, the business has built an outstanding reputation for technical expertise, exceptional customer service and extensive product knowledge, offering a comprehensive range of roofing solutions from many of the industry's leading manufacturers. The Role … collaboration with internal departments to ensure opportunities are managed efficiently from initial enquiry through to order. Key responsibilities include: Promote the business and its service to existing and potential customers to generate new business Market activities to support company profile and sales opportunities Source potential new customers Research growth ...

Service Desk Engineer - 2nd line Up to £43,000 plus shift allowance and excellent benefits Milton Keynes, fully office based so must live local! This includes night shifts! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days … nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability ...

Employee Owned Trust and strives to continually provide industry-leading excellence for both employees and customers. The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hu... WKCL1_UKTJ ...

communication skills Ability to manage workload and deliver to deadlines Commitment to continuous learning and improvement Experience (Desirable) Experience with Azure services (e.g. Functions, Service Bus, API Management) Experience building APIs (Swagger/OpenAPI) Knowledge of CI/CD pipelines and DevOps practices Experience with automated testing tools Benefits … bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary*) Simply Health plan (with upgrade options) Car salary sacrifice scheme* (*Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able ...