Consultant – CX Strategy & Digital Transformation
- Hiring Organisation
- Templeton & Partners - Innovative & Inclusive Hiring Solutions
- Location
- City of London, London, United Kingdom
fast-growing well-established practice. What You’ll Do As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering • Analyse … customer journeys and identify opportunities for optimisation • Build CX transformation roadmaps and business cases linked to measurable outcomes • Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions • Keep programmes on track while influencing senior stakeholders across business and technology • Translate qualitative and quantitative insights ...