26 to 50 of 111 Customer Experience Jobs in the East of England

public and government officer facing services. Working closely with your wider company, in particular account managers and service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers. Responsibilities Lead multiple projects or … in line with the agreed budget. Liaise proactively with clients on the progress of jobs and act as the first point of contact for customer complaints, responding efficiently to resolve issues as presented, escalating to the Head of Project Delivery as appropriate. Maintain ongoing communications with all stakeholders including … in line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders. Requirements Experience of managing software delivery projects and programmes that involve significant business change. Experience of delivering software development projects to external customers. Project management More ❯

the Camera and Sensors team you will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, an Applied Scientist will also … along with a broader team of principle scientists, applied scientists and software engineers across multiple global teams in the devices group. BASIC QUALIFICATIONS - PhD - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning - Experience in building machine learning … models for business application - Experience in applied research PREFERRED QUALIFICATIONS - Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc. - Experience in implementing Computer Vision algorithms. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is More ❯

this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key … Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as … of the business. As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis. If you're ready to make a real impact in a dynamic, customer-focused More ❯

key role in developing and optimizing our payment infrastructure and billing systems. You'll work closely with cross-functional teams to enhance the checkout experience, ensure secure and reliable transactions, and support various payment methods for our global customer base. This role gives you the opportunity to influence … the direction of our payment technology and shape the customer experience at a critical touchpoint. As our (Senior) Backend Engineer - Checkout & Payments, you will design, develop, and maintain backend APIs and services with a focus on payment processing, billing, and checkout flows integrate and manage connections with payment … smooth and reliable transactions optimize payment systems for performance, security, and scalability to handle high-volume transactions collaborate closely with the frontend, product, and customer support teams to improve user experience and troubleshoot payment-related issues work with the team to build our own managed payments solution, bringing More ❯

will need to login before you can apply for a job. Head of Marketing and Advertising Technology Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. ABOUT US: We are Allwyn UK, part of the Allwyn … budget management and forecasting process. KEY MEASURES OF SUCCESS: • Successful implementation and adoption of marketing technology platforms. • Improved marketing campaign effectiveness and ROI. • Enhanced customer experience and satisfaction. • Achievement of key marketing performance metrics (e.g., lead generation, conversion rates, customer lifetime value). • Marketing Platform availability and … uptime. • Effective management and development of the marketing technology team. • Delivery of our marketing and commercial revenue and good causes targets. KEY SKILLS AND EXPERIENCE: Technical Expertise: • Deep understanding of marketing technology platforms and tools, including CRM, marketing automation, email marketing, social media, and analytics. • Strong technical skills in More ❯

level technical support at locations in the UK and Europe. A Member of the Team At Vertiv, you won’t just be a UPS Customer Service Engineer; you will be a valued member of the Vertiv Service Operations team. We are passionate about collaborating to reach and exceed our … expectations. You’ll contribute your technical expertise, take ownership of situations, and support other UPS service team members with best practices and innovative solutions. Customer Focused Delivery We prioritise customer excellence as a fundamental value. This means that you are expected to respond to all service calls professionally … and on time while on duty. To deliver an outstanding customer experience, you must leverage your expert knowledge of UPS, batteries, power distribution, and site monitoring equipment. Additionally, you may be required to attend customer site meetings and provide technical recommendations to clients and colleagues. Flexibility Our More ❯

level technical support at locations in the UK and Europe. A Member of the Team At Vertiv, you won’t just be a UPS Customer Service Engineer; you will be a valued member of the Vertiv Service Operations team. We are passionate about collaborating to reach and exceed our … expectations. You’ll contribute your technical expertise, take ownership of situations, and support other UPS service team members with best practices and innovative solutions. Customer Focused Delivery We prioritise customer excellence as a fundamental value. This means that you are expected to respond to all service calls professionally … and on time while on duty. To deliver an outstanding customer experience, you must leverage your expert knowledge of UPS, batteries, power distribution, and site monitoring equipment. Additionally, you may be required to attend customer site meetings and provide technical recommendations to clients and colleagues. Flexibility Our More ❯

level technical support at locations in the UK and Europe. A Member of the Team At Vertiv, you won’t just be a UPS Customer Service Engineer; you will be a valued member of the Vertiv Service Operations team. We are passionate about collaborating to reach and exceed our … expectations. You’ll contribute your technical expertise, take ownership of situations, and support other UPS service team members with best practices and innovative solutions. Customer Focused Delivery We prioritise customer excellence as a fundamental value. This means that you are expected to respond to all service calls professionally … and on time while on duty. To deliver an outstanding customer experience, you must leverage your expert knowledge of UPS, batteries, power distribution, and site monitoring equipment. Additionally, you may be required to attend customer site meetings and provide technical recommendations to clients and colleagues. Flexibility Our More ❯

Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe … servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time. This role suits someone who enjoys working in … your own work schedule with direct colleagues, service operations and management Training customers in the use of our instruments to ensure safe and effective customer operations Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful using their instrumentation Producing timely and accurate reports More ❯

architecture, design and development of new digital marketing systems and features, which will give you the opportunity to work with a wide range of customer facing technologies (including tier-1 services) and collaborate with other technical teams. There is a large R&D component to our work, and strong … success. You will be working closely with the business partners, software development engineers, Applied Scientists, Business Intelligence Engineers, and Product Managers to build new customer-facing marketing experiences in a fast paced environment. You will work with a team of smart engineers with the startup mindset to build large … AWS) and mobile development processes, and develop well-rounded skills such as dealing with ambiguity, leadership and effective project management. You will be a customer advocate and contribute towards ensuring a great customer experience for our product. You'll work full-stack with primarily focus on middle More ❯

by supporting the health and performance of their environments through our subscription-based services. If you're ready to make an impact and support customer success, apply today at . Who are we? Esri UK sells the world's leading geospatial software, ArcGIS and we provide a wide range … on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards the delivery of planned activities and coordinate changes to services. … this role. Working across a number of customers in different markets your key responsibilities as a Service Delivery Manager would be to: Build excellent customer relationships: You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and More ❯

Telecoms Mission Critical Systems We're hiring a Field Application Engineer (FAE) to provide frontline technical expertise across pre-sales, solution delivery, and ongoing customer support. This is a hands-on, customer-facing role focused on advanced RF systems - ideal for someone who thrives at the intersection of … engineering, networks, and customer success. You'll work closely with sales, engineering, and customers to ensure smooth technical delivery from first conversation to final deployment, both in the UK and internationally. What You'll Be Doing Provide expert technical support across the full sales cycle (pre-sales and post … sales) Join customer meetings to scope, advise, and demonstrate technical capabilities Deliver and maintain high-quality customer training programs Act as a first-line technical contact for troubleshooting and escalation Prepare technical task plans, reports, and maintain accurate documentation Support live demonstrations, tradeshows, and field events Ensure health More ❯

shops. With cutting-edge technology, rapidly expanding sites, and exciting new business partnerships, we’re on a mission to create a seamless and outstanding experience for our customers and partners. Our logistics network is the beating heart of our UK operations , powered by proprietary technology and a team of … passionate experts. We optimise the supply chain to deliver excellence at scale , ensuring every customer experience is seamless, every delivery is efficient, and every opportunity for innovation is maximised . We’re growing - and fast. That’s why we have multiple Senior Analyst openings across our Planning & Analytics … supply chain functions. During the initial call , we’ll work with you to find the best fit within the team based on your skills, experience, and career goals. What you'll be doing As a Senior Analyst , you’ll play a key role in: Driving efficiency and optimisation across More ❯

shops. With cutting-edge technology, rapidly expanding sites, and exciting new business partnerships, we’re on a mission to create a seamless and outstanding experience for our customers and partners. Our logistics network is the beating heart of our UK operations , powered by proprietary technology and a team of … passionate experts. We optimise the supply chain to deliver excellence at scale , ensuring every customer experience is seamless, every delivery is efficient, and every opportunity for innovation is maximised . We’re growing - and fast. That’s why we have multiple Senior Analyst openings across our Planning & Analytics … supply chain functions. During the initial call , we’ll work with you to find the best fit within the team based on your skills, experience, and career goals. What you'll be doing As a Senior Analyst , you’ll play a key role in: Driving efficiency and optimisation across More ❯

secure, scalable, and high performing, monitoring key metrics and KPIs, identifying and addressing issues, and proactively identifying opportunities to optimize performance and enhance the customer experience Manage an external support capability providing critical 24/5 operational and L2/L3 support and maintenance, working with support partners … and products to ensure greater efficiency and scalability Requirements for the role: Highly experienced business systems professional with full lifecycle platform implementation and support experience related to commodity trading operations. 5-7+ years' experience. Experience of 24/7 support and maintenance, platform governance, control and compliance … in a real-time operational environment. In depth infrastructure, database and cloud platform knowledge with hands-on experience Commercial acumen - demonstrable through experience of supplier commercial and relationship management Business focused; able to build strong working relationships across a variety of functions and across JMIT; shaping and aligning More ❯

secure, scalable, and high performing, monitoring key metrics and KPIs, identifying and addressing issues, and proactively identifying opportunities to optimize performance and enhance the customer experience Manage an external support capability providing critical 24/5 operational and L2/L3 support and maintenance, working with support partners … and products to ensure greater efficiency and scalability Requirements for the role: Highly experienced business systems professional with full lifecycle platform implementation and support experience related to commodity trading operations. 5-7+ years' experience. Experience of 24/7 support and maintenance, platform governance, control and compliance … in a real-time operational environment. In depth infrastructure, database and cloud platform knowledge with hands-on experience Commercial acumen - demonstrable through experience of supplier commercial and relationship management Business focused; able to build strong working relationships across a variety of functions and across JMIT; shaping and aligning More ❯

Share This position will be responsible for leading the Pre-Sales design of Enterprise on-premise, off-premise cloud, and hybrid customer solutions. This position will primarily support sales operations in the New England Region (focused in on MA and CT but open to the full NE region), coverage … New England Position Summary This position will be responsible for leading the Pre-Sales design of Enterprise on-premise, off-premise cloud, and hybrid customer solutions. This position will primarily support sales operations in the New England Region, but coverage in other regions may be sporadically required. This position … addition to at least three or more of the following disciplines: Server, Storage & Network Virtualization & Consolidation (focused primarily on HPE Solutions, but other OEM experience is a plus) VMware, Microsoft End User Computing: Virtual Desktop Infrastructure and Mobile Device Management Citrix XenDesktop, VMware Horizon Private, Public, and most importantly More ❯

exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. … You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and implement … and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively. Continuously review and optimise operational workflows , enhancing productivity and customer satisfaction. Ensure all operations comply with industry regulations, policies, and standards , mitigating risks and ensuring robust security measures. Monitor and report on operational performance More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯