26 to 45 of 45 Customer Experience Jobs in the East of England

experienced Service Delivery Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. This is not a business development or new business position. Instead, you will focus on building strong, long-term client relationships, ensuring contractual … commitments are met, and delivering an exceptional customer experience. Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions ...

update our current regression packs and executing test runs with the follow up execution reports for key stakeholders. It is imperative that our customer experience is at the forefront of this role. Candidates should have a methodical approach, with a keen eye for detail and problem solving skills. … guide Graduate QAs in the ISTQB practises Comply with the company's Health & Safety, Data Protection, Information Security, PCI & DSP policies and procedures. Skills & Experience: An understanding of the Software Development Life Cycle (SDLC) Strong analytical and problem solving skills Confidence in troubleshooting complex problems and performing the Root ...

Designer | Earn £60,000 with hybrid working and great company perks in a role where your ideas shape the customer experience. We're looking for a talented UX Designer to join a growing digital team in Hemel Hempstead . This is a fantastic opportunity to influence every stage … customer journey, using insight, experimentation and user-centred design to create intuitive digital experiences that make a real commercial impact. If you're passionate about improving online journeys through data-driven design, this could be the perfect next step in your career. Why apply for this UX Designer role ...

Manager | Earn £60,000 with hybrid working and great company perks in a role where your ideas shape the customer experience. We're looking for a talented UX Manager to join a growing digital team in Hemel Hempstead . This is a fantastic opportunity to influence every stage … customer journey, using insight, experimentation and user-centred design to create intuitive digital experiences that make a real commercial impact. If you're passionate about improving online journeys through data-driven design, this could be the perfect next step in your career. Why apply for this UX Manager role ...

live event venues nationwide, including Premier League football clubs, large stadiums, and other iconic event spaces, where high-quality security, operational delivery, and customer experience are critical. Alongside security and stewarding, the business also delivers crowd, traffic and parking management, supporting clients across complex, high-footfall environments. … iconic venues and major events Lead a small, high-performing team with strong senior leadership backing About you: Proven B2B sales and business development experience within a B2B service environment or outsourced or contracted people services. This could include security, cleaning, facilities management, waste, recruitment, etc Comfortable selling multi ...

item think about how you might purchase something of £30k and above, for example house, car, high-end jewellery, boat. Another has a traditional customer lifecycle tied to it. E.g. you buy the service, theres an in-life element with the ability to cross and up sell, and theres … sell window at the end where youre able to re-engage the customer into a new sale. The third is how you manage the customer whilst theyre experiencing the product or service e.g. how you might utilise technology to track a customers movement, see them check into venues ...

clients, you'll provide technical support, troubleshoot issues, manage support tickets, and work closely with Development and Service teams to deliver an excellent customer experience. Key Responsibilities Act as the first point of contact for client support requests. Log, manage, and update support tickets. Troubleshoot technical issues and resolve … problem solving. Maintain accurate ticket notes and documentation. Ensure service levels and response times are met. What We're Looking For Strong communication and customer service skills. A genuine interest in IT and technology. Ability to prioritise workload and multitask. High attention to detail. Experience using Microsoft Office ...

London About the Role We are seeking a talented Data Scientist to develop and deploy machine learning solutions that directly influence business decisions, enhance customer experiences, and improve operational efficiency. You will be responsible for translating complex business challenges into scalable data science solutions, building and deploying robust machine … sharing initiatives and promote best practices across the wider data community. Support the development of innovative solutions that deliver measurable business value. Required Skills & Experience Strong foundation in Machine Learning, Statistics, and Data Science methodologies. Extensive experience developing and implementing machine learning models using Python. Proven experience ...

Solve problems. Support people. Power great service.Be our next 1st Line Support Analyst! Were looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. Youll be the first point of contact for IT support , helping users resolve issues quickly and keeping their technology running … enjoys problem solving, helping people, and learning new technology . Youll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience. Our Service Desk supports customers 24/7 , but this role operates on a 19:0007:00 4 days on, 4 days ...

customers get maximum value from the company's software. You'll: Build and develop strong relationships with higher education clients. Deliver a seamless onboarding experience for new customers. Monitor customer engagement and resolve issues proactively. Gather client feedback to help shape future product improvements. Identify opportunities to grow … existing accounts. Work closely with internal teams to deliver an outstanding customer experience. What We're Looking For At least 2 years' experience in Account Management, Customer Success or a similar client-facing role. Experience within SaaS, software, technology or the higher education sector. Excellent communication ...

supports our customers and creates vibrant communities where people of all backgrounds can thrive. If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, theres a place for you at Accent. About the Role … Youll play an important role in creating an environment where: Colleagues and contractors feel confident and supported using systems Processes are efficient, effective, and customer-focused Continuous improvement is encouraged, and ideas are valued Systems genuinely enable better customer experiences and service delivery Salary The spot salary ...

responsible for developing new business opportunities, building strong relationships with architects and customers, and working closely with internal teams to ensure a seamless customer experience. Key Responsibilities Own the full sales process from initial enquiry through to order completion. Develop new business opportunities and build long term client relationships. … Liaise with architects, customers, and internal departments to support projects and sales activity. Prepare quotations and process customer orders accurately. Calculate costs and provide accurate pricing, requiring strong mathematical skills. Deliver excellent customer service throughout the sales journey. Maintain CRM records and sales documentation. Support the team with ...

Financial Analyst (Commercial & Revenue Focus) Location: Purfleet, Essex Salary: £37,000 £39,000 (dependent on experience) Contract: Permanent hybrid 3 days in office ( mon to wed ) 2 days wfh own transport essential due to location We are delighted to be partnering with a prestige Cruise Line as they continue … strengthen their commercial operations. As one of the UK s most exciting and rapidly expanding cruise businesses, Our client is committed to delivering exceptional customer experiences while evolving in a highly competitive market. Due to continued growth and ambitious future plans, a newly created opportunity has arisen ...

attend client meetings and industry events. Monday to Friday working hours with a basic salary of £37,000 plus an uncapped commission structure. Experience working with blue-chip or enterprise clients is desirable . The Company This incredibly established business has built an outstanding reputation within their sector … continues to experience impressive growth. Partnering with some of the UK's best-known brands, across multiple sectors, they pride themselves on delivering exceptional customer experiences, developing long-lasting commercial relationships and creating an engaging, supportive environment where employees are encouraged to thrive. Benefits £37,000 basic salary ...

senior decision-makers, delivering tailored data management and insight software solutions into Agri-food enterprises and driving profitable revenue growth while ensuring a seamless customer experience. This is currently offered as a fixed term contract to September 2027, but if sales targets are being met, a full-time position … including scoping, tendering conversations and delivery following a consultative sales approach. Achieve defined sales targets and build sustainable pipeline coverage for long term success. Customer Relationship Management Build and maintain trusted relationships with decision-makers and stakeholders, including C suite executives. Understand customer business models, risk environments, commercial ...

project life cycle, including on-boarding, training and auditing of implementation of defined construction management procedures.Manage a team of across CSA, MEP, ICT & Systems, Cx and Construction Transition Management, ensuring planned and structured Cx and QA/QC input and support to the project at key project intervals and milestones.Provide … working with programme managers and OFCI manager to ensure a right first-time mentality.Define and implement, in co-ordination with the Quality and CX teams, Contractor and Supplier on-boarding and training that ensures pre-start alignment and awareness of execution standards and GC deliverables through the execution cycle ...

life cycle, including on‐boarding, training and auditing of implementation of defined construction management procedures. Manage a team of across CSA, MEP, ICT & Systems, Cx and Construction Transition Management, ensuring planned and structured Cx and QA/QC input and support to the project at key project intervals and milestones. … working with programme managers and OFCI manager to ensure a right first‐time mentality. Define and implement, in co‐ordination with the Quality and CX teams, Contractor and Supplier on‐boarding and training that ensures pre‐start alignment and awareness of execution standards and GC deliverables through the execution cycle ...

autonomy, clear progression routes, and an award-winning sales culture, this role is perfect for someone who loves delivering results while creating an unbeatable customer experience. Our client is one of the UKs top names in telecoms, offering competitive deals on mobile, broadband, and the latest tech. If youre … Employee wellbeing focus, plus ongoing training and personal development tailored to you. More about the role: Set the tone in-store, creating a welcoming, customer-first environment. Lead by example on the shop floor, offering tailored advice across mobile, broadband, and accessories. Coach and motivate your team ...

will play a key role in driving sustainable business growth by identifying new opportunities, developing long-term client relationships, and expanding the company's customer base. This is a proactive, field-based role where you'll be responsible for developing new business opportunities while managing and growing key client … provide accurate sales forecasts using CRM systems. Attend client meetings, networking events, and industry exhibitions. Work closely with operational teams to ensure an outstanding customer experience. Monitor market trends and competitor activity to identify new opportunities. About You We're looking for a confident, commercially driven sales professional ...

will include: Identifying and developing new business opportunities across Norfolk. Proactively generating leads through cold calling, networking, referrals and field prospecting. Booking and attending customer meetings to understand client requirements. Building and managing a healthy sales pipeline from initial contact through to contract award. Presenting tailored waste management, recycling … skip hire solutions. Negotiating commercial agreements and securing profitable new business. Achieving and exceeding agreed sales targets and KPIs. Developing long-term customer relationships to maximise revenue and account growth. Working closely with operational teams to ensure a seamless customer experience. What We're Looking For Essential: Previous ...