prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing operational metrics … prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing operational metrics More ❯
communications or informatics; or equivalent experience. Network Administration Qualification (e.g. Extreme, Check Point, Cisco) or similar. Desirable Professional Membership (e.g. BCS) Additional Professional Qualification (e.g. Citrix, Microsoft, VMware etc) ITIL Foundation Experience & Knowledge Essential Local Area Networks Wide Area Networks Wireless networks Switching and Routing Firewalls Network Access Control VPN VoIP DHCP/DNS/RADIUS Solid understanding of the … policies and GDPR. Experience with Microsoft server operating system network technologies. Experience with Microsoft client operating system networking technologies. Experience working within an ICT environment that operates under the ITIL Service Management framework. Skills & Abilities Essential Must be able to independently analyse highly complex faults across wired and wireless networks, and determine the best course of action to remedy problems. More ❯
to troubleshoot Epic Infrastructure incidents and problems, and implement solutions. Define, document, and enforce server and database support policies, guidelines, and procedures, ensuring adherence to industry best practices and ITIL standards. About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care … knowledge at post graduate level Evidence of continued professional development Epic Certification in appropriate modules Knowledge Essential Excellent technical knowledge and practical experience of server virtualisation technologies Understanding of ITIL processes Excellent communication skills, particularly in terms of documentation and communicating technical information to infrastructure teams for support purposes Ability to analyse & interpret highly complex information Desirable Knowledge of NHS More ❯
frameworks. Prior involvement in preparing for audits or accreditations, especially within public sector or defence domains. Deep understanding of UK Government quality standards and regulatory requirements. Familiarity with ISO, ITIL, or similar frameworks is beneficial. Experience working cross-functionally to drive policy alignment and quality improvements. Required Skills Strong knowledge of national infrastructure governance and quality frameworks. Excellent stakeholder engagement … or direct exposure Degree in a relevant field such as Public Administration, Compliance, Quality Management, or Information Governance. Certifications in Quality, Compliance, or Audit (e.g. ISO Lead Auditor, CQI, ITIL, or similar) are advantageous. More ❯
Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience … database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯
Business Analysis & Delivery Business Analyst who owns the specification documents and brings together the inputs from subject matter experts, users and architects. Gather, analyze, and document business and system requirements using techniques like workshops, interviews, and data analysis. Support solution More ❯
