includes six service portfolios: Cloud and Hosting, Communications and Collaboration, Engineering and Research, Enterprise IT, Software, and Workplace IT. You will ensure the end-to-end delivery, quality, and continuousimprovement of these services to meet agreed service levels. You will adopt a portfolio view, managing multiple services and products across channels, acting as a connection between … of services, ensuring delivery to required standards. Act as the escalation point for IT Digital services within your portfolio. Monitor, evaluate, and report on service performance to inform continualimprovement plans. Build and maintain strong stakeholder relationships, influencing them to support the digital service strategy. Work in an agile manner to manage service change priorities based on evolving … current and future business needs. Strategic mindset with the ability to translate business requirements into operational delivery. Demonstrable experience leading IT services through the full lifecycle: inception, adoption, continualimprovement, and decommissioning. Strong track record of managing multiple IT digital services to meet contractual, KPI, and SLA standards. Experience delivering IT digital services using internal teams, contractors, and More ❯
Yeovil, England, United Kingdom Hybrid/Remote Options
Indotronix Avani UK
of the defence sector, our client provides an innovative, fast-paced environment that values collaboration, creativity, and quality. The organisation promotes flexible working, a strong work-life balance, and continuous learning through initiatives such as their Learning Together programme, supporting both professional and … personal development. Role Summary: Our client is seeking an experienced and dynamic leader with a strong background in Aerospace Engineering and programme management to drive the development and continualimprovement of its Engineering Management System (EMS). The EMS underpins the delivery of safe, compliant, and technically robust engineering solutions across multiple domains and regulatory frameworks. This senior … standards and UK-specific requirements. Training &Development: Identify and address skillsgaps by workingwith department heads to ensure effective training programmes. Performance Management: Establish and maintainkey engineering metricsfor performance monitoring, continuousimprovement, and risk management. Collaboration: Build strong working relationships across quality, safety,and engineering teams to ensure integrated and compliant operations. Essential Skills and Experience: Proven ability More ❯
problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews … BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading in fast-paced environments Strong reporting/documentation skills and a continuousimprovement mindset IT Problem Management Specialist - London (3 days) - Permanent More ❯
problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews … BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading in fast-paced environments Strong reporting/documentation skills and a continuousimprovement mindset IT Problem Management Specialist - London (3 days) - Permanent More ❯
Hemel Hempstead, Hertfordshire, England, United Kingdom
Harnham - Data & Analytics Recruitment
when, and where campaigns should run to maximise commercial impact. Manage key third-party partners to optimise spend, performance, and overall value. Support ongoing multichannel campaigns, focusing on continualimprovement rather than major new product launches. Collaborate cross-functionally with performance, CRM, and brand teams to align activity and ensure consistent messaging. Analyse campaign metrics using strong Excel … integrated planning and a joined-up approach. APPROXIMATE TIME SPLIT 60% campaign planning, management, and optimisation 30% collaboration, cross-functional coordination, and third-party management 10% reporting, analysis, and continuousimprovement YOUR SKILLS & EXPERIENCE You'll bring: Proven multichannel campaign experience across online and offline media. Strong Excel skills, including pivot tables and VLOOKUPs. Experience analysing campaign More ❯
Chelmsley Wood, Warwickshire, United Kingdom Hybrid/Remote Options
Big Red Recruitment Midlands Limited
to truly influence an Oracle environment and bring tangible benefits to this UK wide business. There s range of key projects where you d be provided variety, autonomy and continuous learning in a very friendly and collaborative team. It s a strategic and hands-on leadership role. You ll manage a small team leading the design, improvement … be supported by a collaborative team and trusted to drive forward solutions. With hybrid working and flexibility, it s a great fit for someone who thrives on ownership and continuous improvement. More ❯
Birmingham Business Park, Birmingham, West Midlands, England, United Kingdom Hybrid/Remote Options
Big Red Recruitment
opportunity to truly influence an Oracle environment and bring tangible benefits to this UK wide business.There’s range of key projects where you’d be provided variety, autonomy and continuous learning in a very friendly and collaborative team.It’s a strategic and hands-on leadership role. You’ll manage a small team leading the design, improvement and … be supported by a collaborative team and trusted to drive forward solutions. With hybrid working and flexibility, it’s a great fit for someone who thrives on ownership and continuous improvement. More ❯
B37, Chelmsley Wood, Solihull, West Midlands (County), United Kingdom Hybrid/Remote Options
Big Red Recruitment Midlands Limited
to truly influence an Oracle environment and bring tangible benefits to this UK wide business. There’s range of key projects where you’d be provided variety, autonomy and continuous learning in a very friendly and collaborative team. It’s a strategic and hands-on leadership role. You’ll manage a small team leading the design, improvement … be supported by a collaborative team and trusted to drive forward solutions. With hybrid working and flexibility, it’s a great fit for someone who thrives on ownership and continuous improvement. More ❯
Employment Type: Permanent
Salary: £80000/annum £80,000 plus car, bonus & benefits
Hereford, Herefordshire, England, United Kingdom Hybrid/Remote Options
QA
Tech Ops Manager and the global Tech Ops team to provide effective first-line and second-line support, develop an understanding of company systems, and contribute to the continualimprovement of IT services. Responsibilities: Provide Tier 1 and supervised Tier 2 IT systems support for the company’s users, devices, and internal network services, escalating complex issues as … initiatives. Required skills: Interest in developing a career in IT operations or systems support. Basic understanding of computer systems, networks, and data protection. Enthusiasm for technology, problem-solving, and continuous learning. Strong attention to detail and willingness to follow documented procedures. Must be eligible to work in the United Kingdom. Must complete a background investigation Additionally, the following experience More ❯
The Head of Infrastructure and Operations is responsible for leading the design, delivery, and continuousimprovement of MM Flowers’ technology infrastructure and operational systems. This role ensures that the company’s IT foundations are secure, scalable, and resilient to support business growth, digital transformation, and operational excellence. The position combines strategic planning with hands-on leadership, ensuring … designed and managed to meet future scalability, sustainability, and innovation requirements. Maintain high service availability, resilience, and performance across all infrastructure and IT operations. Drive automation, cost efficiency, and continuousimprovement across all infrastructure processes and systems. Ensure infrastructure and data security standards are implemented and maintained, aligning with company and legal requirements. Oversee governance, compliance, and … targets. Lead and develop a high-performing infrastructure, security, and operations team (approx. eight direct and indirect reports). Foster a collaborative, innovative, and service-focused team culture. Drive continuousimprovement and enable digital transformation through modernisation and cloud adoption. Ensure clear metrics, reporting, and accountability across service delivery and infrastructure performance. Define and implement the strategic More ❯
The Head of Infrastructure and Operations is responsible for leading the design, delivery, and continuousimprovement of MM Flowers’ technology infrastructure and operational systems. This role ensures that the company’s IT foundations are secure, scalable, and resilient to support business growth, digital transformation, and operational excellence. The position combines strategic planning with hands-on leadership, ensuring … designed and managed to meet future scalability, sustainability, and innovation requirements. Maintain high service availability, resilience, and performance across all infrastructure and IT operations. Drive automation, cost efficiency, and continuousimprovement across all infrastructure processes and systems. Ensure infrastructure and data security standards are implemented and maintained, aligning with company and legal requirements. Oversee governance, compliance, and … targets. Lead and develop a high-performing infrastructure, security, and operations team (approx. eight direct and indirect reports). Foster a collaborative, innovative, and service-focused team culture. Drive continuousimprovement and enable digital transformation through modernisation and cloud adoption. Ensure clear metrics, reporting, and accountability across service delivery and infrastructure performance. Define and implement the strategic More ❯
just as important as technical ability: we're looking for someone energetic, flexible, and assertive, able to communicate with authority, influence stakeholders, and promote a culture of quality and continuous improvement. What's in it for you: Impact - Play a key role in audit resolution, certification, and continuousimprovement across the site Collaboration - Partner with stakeholders … opportunities analysis, including mitigation planning Supporting ISO certification activities and management reviews with process owners Managing QMS document control, ensuring compliance and timely updates Identifying process gaps and improvement opportunities, working with stakeholders to implement changes Promoting a "Right First Time" culture across the organisation What we're looking for: Meaningful experience in a Quality role, ideally within … or a regulated environment Good knowledge of QMS and ISO standards (ISO9001 essential) Proven track record in supporting audit close-outs and corrective actions Experienced in documentation, process improvement, and stakeholder engagement Skilled in Root Cause Analysis tools and CAPA management Assertive communicator with the ability to influence and support stakeholders across all levels Agile, flexible, and proactive More ❯
Leeds, England, United Kingdom Hybrid/Remote Options
SPG Resourcing
our Salesforce ecosystem and its integration within our wider technology landscape, while embracing industry best practices and standards. Your collaborative style will help nurture a culture of learning and continuousimprovement, and you’ll demonstrate resilience and problem-solving skills when faced with new challenges. What You’ll Be Doing: Develop high-quality Salesforce solutions that meet … frameworks and techniques. Combine low-code and click-based Salesforce configuration with custom development where appropriate. Create and maintain custom Lightning Web Components, triggers, and scheduled batch jobs. Ensure continuousimprovement through code reviews, design reviews, and team retrospectives. Take collective ownership of the platform, ensuring stability, performance, and reliability. Deliver accurate and timely estimates for development … work. Collaborate closely with colleagues to share knowledge and drive the continuous growth of the development community. Required Skills: Proven experience in a Salesforce engineering or development role, with relevant certifications such as Platform Developer I and Salesforce Administrator. Experience across the Salesforce ecosystem, ideally including Financial Services Cloud. Strong understanding of Clean Code principles, Object-Oriented Programming, SOLID More ❯
ll design, build and enhance secure, scalable software solutions using Microsoft technologies, including C#, .NET, SQL, JavaScript, Power BI, and Dynamics 365. You’ll contribute to sprint planning, support continuousimprovement, and occasionally assist with resolving critical production issues. What you’ll do Collaborate with Product Owners, BAs, Solution Architects and engineering colleagues to analyse, estimate and … solutions using Microsoft technologies Ensure delivery aligns with architecture standards and business requirements Provide timely support for critical production issues when needed Contribute to agile ceremonies, team performance, and continuousimprovement Maintain high standards of software documentation and code governance Identify risks and escalate issues that may affect delivery or availability What they're looking for Experience More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Levick Stanley
ll design, build and enhance secure, scalable software solutions using Microsoft technologies, including C#, .NET, SQL, JavaScript, Power BI, and Dynamics 365. You’ll contribute to sprint planning, support continuousimprovement, and occasionally assist with resolving critical production issues. What you’ll do Collaborate with Product Owners, BAs, Solution Architects and engineering colleagues to analyse, estimate and … solutions using Microsoft technologies Ensure delivery aligns with architecture standards and business requirements Provide timely support for critical production issues when needed Contribute to agile ceremonies, team performance, and continuousimprovement Maintain high standards of software documentation and code governance Identify risks and escalate issues that may affect delivery or availability What they're looking for Experience More ❯
and stakeholder alignment. Help product managers work with cross-functional partners to clarify requirements, gather estimates and drive alignment on feasibility and impact. Product Knowledge Management Ensure maintenance and continuousimprovement of repositories of product features, user documentation, internal FAQs, and training materials. Regularly brief and train cross-functional partners on product updates, changes, and best practices. … updates/presentations, and cross-functional alignment sessions, ensuring operational clarity and follow-up. Be the operational anchor — ensuring meetings are productive, actions are clear, and progress is measurable. ContinuousImprovement & Standardisation Be the lead on and work with the Internal Product Ops group to design and roll out frameworks, templates, playbooks and best practices that elevate … operational maturity across all product teams. Identify and address inefficiencies in how product work is planned, tracked, and executed. Lead initiatives that embed continuousimprovement and learning into our product culture. Promote operational excellence by creating repeatable systems that scale and ensuring agile principles are well-embedded within the Cluster Experience and skills required: Background and Experience More ❯
and stakeholder alignment. Help product managers work with cross-functional partners to clarify requirements, gather estimates and drive alignment on feasibility and impact. Product Knowledge Management Ensure maintenance and continuousimprovement of repositories of product features, user documentation, internal FAQs, and training materials. Regularly brief and train cross-functional partners on product updates, changes, and best practices. … updates/presentations, and cross-functional alignment sessions, ensuring operational clarity and follow-up. Be the operational anchor — ensuring meetings are productive, actions are clear, and progress is measurable. ContinuousImprovement & Standardisation Be the lead on and work with the Internal Product Ops group to design and roll out frameworks, templates, playbooks and best practices that elevate … operational maturity across all product teams. Identify and address inefficiencies in how product work is planned, tracked, and executed. Lead initiatives that embed continuousimprovement and learning into our product culture. Promote operational excellence by creating repeatable systems that scale and ensuring agile principles are well-embedded within the Cluster Experience and skills required: Background and Experience More ❯
needs and act as the IT service representative. Key Responsibilities: Build and maintain business relationships, managing escalations and issues. Support significant IT changes, ensuring full testing before production. Champion continuousimprovement of IT services. Manage service escalations and communication of service events. Participate in 24/7 coverage for high priority incidents. Collaborate with the Major Incident … articles. Key Accountabilities: Ensure high-quality, efficient IT services. Assist in service resolution to meet service level targets. Meet regularly with stakeholders and suppliers to monitor service levels. Drive continuous service improvement aligned with business needs. Stakeholder & People Management: Participate in major incidents and problem management. Monitor key performance indicators and customer satisfaction. Develop strong relationships with More ❯
Digital Workplace Engineer About the Role We are looking for a Digital Workplace Engineer to join our growing Technology team. You will play a key role in driving the continuousimprovement, security, and reliability of our end-user computing environment, ensuring our colleagues have a seamless, modern, and secure digital experience. You will take ownership of our … maintain device compliance, endpoint protection, and zero-trust principles. Take ownership beyond your immediate responsibilities by identifying, communicating, and resolving issues proactively while respecting governance and established processes. Support continuousimprovement initiatives within the Digital Workplace, ensuring standardisation and automation where possible. Essential Skills and Experience Strong hands-on experience with Microsoft Intune and Endpoint Manager (device … baselines. Knowledge of Autopilot and modern device provisioning. ITIL foundation or equivalent operational discipline. What We Are Looking For This role will suit someone who thrives on ownership, improvement, and collaboration. You notice when something isn’t quite right, even outside your remit, and take the initiative to fix it while staying aligned with governance and good communication. More ❯
Wolverhampton, West Midlands, England, United Kingdom
Fortune Brands Innovations Inc
MES ) solutions across our i54 facility. You’ll collaborate with engineers, managers, supervisors, and operators to deliver data-driven applications and hardware implementations that enhance our manufacturing processes and continuousimprovement culture. What you are already great at: Leading the definition, development, testing, and integration of MES solutions. Designing and developing front-end MES applications using Ignition … day MES issues and supporting the wider team in resolving them. Providing technical support to ensure manufacturing issues are addressed promptly (including some off-shift support). Contributing to continuousimprovement initiatives across project teams. For this role we would need you to demonstrate: Proven experience in delivering data-driven MES or SCADA solutions. Strong technical expertise More ❯
Macclesfield, England, United Kingdom Hybrid/Remote Options
RED Global
skills & experience Possess a strong process improvement/analytical mindset Experience of using or managing BPM applications Demonstrable experience applying Lean, Six Sigma, or comparable continuousimprovement methodologies Practical exposure to SAP S/4HANA, ERP change programmes or other system/technology-based projects Strong excel skills (data analysis & insight, pivot tables More ❯
Act as the key interface between CMS (including subsidiaries), freight service providers, customers and vendors, to ensure efficient, compliant, and cost-effective delivery solutions. Collaborate cross-functionally to drive continuousimprovement initiatives that enhance DIFOT performance, customer satisfaction, international trade compliance, and overall logistics cost effectiveness. Key Role Responsibilities Plan, schedule, and evaluate ‘glocal’ logistics operations, coordinating … Goods requirements, working closely with logistics partners and customs authorities to avoid delays and maintain safety standards. Establish and implement logistics best practices, policies, and planning principles to drive continuousimprovement and efficiency. Own the CMS freight accrual process, forecasting and reconciling logistics costs to support financial reporting and budget integrity. Analyse freight invoices and recover overcharges … vendors and customers, aligning logistics requirements to ensure seamless integration and operational readiness. Proactively identify and resolve logistics challenges, delivering solutions that meet service standards and budget targets. Champion continuousimprovement and cost-saving initiatives, targeting inefficiencies across inbound and outbound flows. Promote and uphold company values (POPE) in all logistics activities, fostering a high-performance, values More ❯
Network Engineer is responsible for the efficient and effective build, maintenance of new network infrastructure (virtual or physical) and will assist in creating a culture of perpetual challenge and continuousimprovement in the delivery of internal and third-party services. Senior Network Engineer Permanent Role Up to £54,800 per annum Warwickshire based (hybrid) An exciting opportunity … in networking, providing technical guidance and leadership across key infrastructure, security, and configuration tasks. Ensure compliance with relevant industry, national, and legislative standards, demonstrating consistency across network implementations. Drive continuousimprovement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and More ❯
Firm, with HQ based in the City of London.*** Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continualimprovement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term … with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management … ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or More ❯
Firm, with HQ based in the City of London.*** Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continualimprovement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term … with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management … ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or More ❯