reviews, appraisals, development/improvement plans, and one-to-one meetings. Act as a consistent role model, fostering high performance, motivation, and strong team relationships. Operations, Resourcing & ContinuousImprovement - Oversee day-to-day operations within the Business Development & Growth department, ensuring efficiency in resourcing, project allocation, and delivery of new business. Drive the development and … implementation of best practices and processes to enable continuous improvement. Recruitment - Work closely with the Director of Business Development & Growth and Head of People & Culture to recruit staff in line with legislation and best practice. New Business Development & Market Expansion - Identify and pursue new business opportunities across key markets including the US, Europe, and the UK. Proactively drive revenue More ❯
Support and develop Power BI dashboards, helping to improve data accessibility and insight delivery across the organisation. Represent the team on projects and system change initiatives, contributing to the continuousimprovement of our services and tools. Apply your experience working with Excel macros and confidently support financial trading systems to ensure smooth and reliable operations. Work directly … with end users, delivering clear, responsive, and effective support to meet their needs. Contribute to the ongoing improvement of how data and insights are delivered across the organisation, playing an active role in the development of tools and services. Essential Skills: Technical: 2 years working as a Microsoft Excel VBA -Application Support role, supporting 2nd line incident and More ❯
aligned with ISO 9001, 14001, 45001, and 17020. Manage the full accreditation lifecycle, including applications, audits, corrective actions, and renewals. Oversee internal audits, risk assessments, and performance reporting. Drive continuousimprovement initiatives and support digital transformation in inspection processes. Provide QHSE training and mentorship across global teams and time zones. Collaborate with internal and external stakeholders to … ensure compliance and excellence. Support tendering processes and develop client-specific quality plans. Lead supplier performance improvement initiatives and competency frameworks. Develop client-specific and/or project-specific quality plans, procedures, policies, and processes as needed to meet RFP requirements and ensure success in the tendering process. Provide QHSE and accreditation awareness training to staff and management More ❯
with internal policies and external regulations (e.g., SOX, GDPR). Work closely with BU/FU leads and business process owners to align SAP processes with organizational objectives and continuousimprovement efforts. Define KPIs and dashboards to monitor process adherence and performance post-implementation. Implement and drive continuous improvements in SAP- CoE. Maintain quality Document management … compliance through effective documentation and process traceability. Provide regular QA status reports to management/steering committees. Facilitate workshops and meetings with functional teams to ensure quality awareness and continuous engagement. Act as a point of contact for QA/QC-related issues and escalate critical quality risks appropriately. Responsible to ensure compliance with applicable external and internal regulations More ❯
engine, campaign management, and advertiser management Take ownership of lean delivery, conducting regular check-ins to ensure the project stays on track Arrange sessions with relevant personas to ensure continuous discovery and optimal backlog prioritization Prioritize and align requests and business needs for the new product, identifying each customer's unique needs and considering them as part of the … and business needs for new product, identifying each customer's unique needs and considering them as a part of the versatile solution Arrange sessions with relevant personas, to ensure continuous discovery and optimal backlog prioritization Develop strategies and roadmaps with support from the director of product or fellow product managers Coordinate with other teams to ensure product success and … relationships effectively, including external stakeholders Background in Advertising, eCommerce, Retail, SaaS, or a related field is preferred Excellent communication, interpersonal, and team collaboration skills Focus on empathetic communication and continuousimprovement A track record of building advertising solutions from scratch or scaling them 10x+ Experience in building ad networks and working closely with marketers is a strong More ❯
Programs Systems and Software Testing is occurring with the correct amount of pace. This is done through ensuring high-quality software integration by driving process adherence, KPI tracking and continuous improvement. They oversee testing activities, monitor performance against targets through measurement dashboards and optimise workflows to reduce risks and defects. Acting as a key link between development teams and … reporting out the overall status, they promote best practices and deliver reliable, compliant solutions. Skills Required: Strong knowledge of process management and continuousimprovement frameworks. Proficiency in KPI tracking and reporting tools (e.g., JIRA, Tableau). Experience in process optimisation within software testing and integration. Analytical mindset with ability to interpret complex data sets. Solid understanding of More ❯
in their approach Automation Testing. You will be Embedded within our client's engineering organisation, conducting a maturity assessment of existing feature teams approach to automation testing, identifying improvement opportunities, and developing a comprehensive Automation Testing playbook that outlines standards, principles, tooling, and ways of working. Responsibilities Lead and coach cross-functional feature … teams to deliver scalable, high-quality solutions Conduct Test engineering maturity assessments and provide actionable recommendations Develop and implement a playbook to standardise Test Automation practices and tooling Drive continuousimprovement and embed best practices across teams Collaborate with stakeholders to align technical delivery with business goals Support the upskilling and coaching of engineering teams to enhance More ❯
in their approach Automation Testing. You will be embedded within our client’s engineering organisation, conducting a maturity assessment of existing feature teams approach to automation testing, identifying improvement opportunities, and developing a comprehensive Automation Testing playbook that outlines standards, principles, tooling, and ways of working. Responsibilities Lead and coach cross-functional feature … teams to deliver scalable, high-quality solutions Conduct Test engineering maturity assessments and provide actionable recommendations Develop and implement a playbook to standardise Test Automation practices and tooling Drive continuousimprovement and embed best practices across teams Collaborate with stakeholders to align technical delivery with business goals Support the upskilling and coaching of engineering teams to enhance More ❯
for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to our clients. This role ensures operational excellence, client satisfaction, and continuousimprovement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. … the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships and third-party service providers. Support business continuity and disaster recovery planning. Required Skills & Experience: Proven experience More ❯
for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuousimprovement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. … the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships and third-party service providers. Support business continuity and disaster recovery planning. Required Skills & Experience: Proven experience More ❯
for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuousimprovement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. … the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships and third-party service providers. Support business continuity and disaster recovery planning. Required Skills & Experience: Proven experience More ❯
Birmingham, West Midlands, England, United Kingdom
Big Red Recruitment
Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical … Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuousimprovement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at More ❯
Southampton, Hampshire, South East, United Kingdom
Spectrum It Recruitment Limited
This role is ideal for a highly organised person with strong technical skills in enterprise IT environments. You'll be responsible for coordinating support activities, resolving escalated issues, driving continuousimprovement, and ensuring service standards are consistently met or exceeded. Key Responsibilities: Act as the first point of contact and escalation for both ICT staff and end … are logged, tracked, and resolved in a timely and professional manner. Produce regular reports on key incidents and trends, with analysis and recommendations. Support the implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely More ❯
Sevenoaks, Kent, England, United Kingdom Hybrid / WFH Options
Specialist Recruit
For: A dynamic Service Support Lead with the ability to inspire, motivate, and guide a high-performing team. You’ll ensure exceptional customer support , manage SLAs effectively , and drive continuousimprovement in service delivery. Key Skills & Attributes: Leadership: Lead and develop your team, fostering collaboration and a positive work environment. Customer Focus: Build strong client relationships and … members, and stakeholders. Problem-Solving: Resolve conflicts and escalations efficiently while maintaining customer satisfaction. Data-Driven: Use metrics to track performance, identify trends, and improve service quality. Process Improvement: Streamline workflows and enhance efficiency across the service desk. Adaptable & Collaborative: Work seamlessly with cross-functional teams and adapt to changing business needs. Technical Awareness (Desirable): Basic understanding of More ❯
resources to TMCs & Issuers to ensure they are equipped to integrate with our travel management tool effectively. •Monitor & evaluate the onboarding process, gathering feedback to identify areas for improvement and enhance the overall experience for TMCs and Issuers. •Work closely with the TMC and Partner Manager during the sales and onboarding phase, serving as the product SME, addressing … related to onboarding processes, training materials, product documentation and best practices. •Stay updated on travel industry trends and best practices in travel management to provide insights and recommendations for continuousimprovement of our Product. All about You/Experience •Bachelor’s degree in Business Admin., Computer science, Engineering or any related field. •Minimum of 5 years of More ❯
resources to TMCs & Issuers to ensure they are equipped to integrate with our travel management tool effectively. •Monitor & evaluate the onboarding process, gathering feedback to identify areas for improvement and enhance the overall experience for TMCs and Issuers. •Work closely with the TMC and Partner Manager during the sales and onboarding phase, serving as the product SME, addressing … related to onboarding processes, training materials, product documentation and best practices. •Stay updated on travel industry trends and best practices in travel management to provide insights and recommendations for continuousimprovement of our Product. All about You/Experience •Bachelor’s degree in Business Admin., Computer science, Engineering or any related field. •Minimum of 5 years of More ❯
Participating in code reviews to ensure code quality and best practices Documenting software designs and coding procedures Staying updated with the latest industry trends and technologies Contributing to the continuousimprovement of software development processes Job Requirements: Proven experience in software engineering within the Defence & Security sector Strong understanding of software development principles and methodologies Proficiency in … Science, Software Engineering, or a related field Ability to obtain necessary security clearances Benefits: Competitive salary Opportunity to work on cutting-edge defence and security projects Professional development and continuous learning opportunities Supportive and inclusive work environment Comprehensive employee benefits package If you are a dedicated Software Engineer with a passion for defence and security, and you're looking More ❯
to £80,400 per annum Vacancy Type: Permanent Closing Date: 5th October 2025 This will be a key role in the design, build, support, implementation, bug fixing and improvement of existing and new digital services across the organisation. You will work within a multi-disciplinary team using Agile delivery methodologies where you will be responsible for the development … delivering solutions that meet user needs. Responsibilities include but are not limited to: You will: Act as Technical Lead for high-value initiatives driving development and test standards and continuousimprovement through Scrum. Use industry best practice and knowledge to make agency policy decisions relating to technical tool selection based on analysis of requirements. Create a culture More ❯
to £80,400 per annum Vacancy Type: Permanent Closing Date: 5th October 2025 This will be a key role in the design, build, support, implementation, bug fixing and improvement of existing and new digital services across the organisation. You will work within a multi-disciplinary team using Agile delivery methodologies where you will be responsible for the development … delivering solutions that meet user needs. Responsibilities include but are not limited to: You will: Act as Technical Lead for high-value initiatives driving development and test standards and continuousimprovement through Scrum. Use industry best practice and knowledge to make agency policy decisions relating to technical tool selection based on analysis of requirements. Create a culture More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Ad Warrior
to £80,400 per annum Vacancy Type: Permanent Closing Date: 5th October 2025 This will be a key role in the design, build, support, implementation, bug fixing and improvement of existing and new digital services across the organisation. You will work within a multi-disciplinary team using Agile delivery methodologies where you will be responsible for the development … delivering solutions that meet user needs. Responsibilities include but are not limited to: You will: Act as Technical Lead for high-value initiatives driving development and test standards and continuousimprovement through Scrum. Use industry best practice and knowledge to make agency policy decisions relating to technical tool selection based on analysis of requirements. Create a culture More ❯
Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The successful candidate will ensure reliable, efficient IT operations across multiple sites, delivering innovative technology solutions while maintaining compliance with … services and helpdesk operations, ensuring timely issue resolution Develop and implement disaster recovery plans, security protocols, and data protection measures Maintain infrastructure including networks, devices, software, and licensing Drive continuousimprovement through monitoring, feedback, and service targets Assess and introduce new technologies to support operational efficiency Develop and enforce ICT policies, procedures, and standards Manage supplier relationships More ❯
or similar discipline). Knowledge of ERP systems IPC 610/620 qualifications, or experience with IPC 7711 repair standards. Awareness of ESD, ISO9001/14001, and 5S/continuousimprovement processes. Willingness to undertake role-specific training, including low voltage training. Hold a full UK driving licence Happy to occasional travel within the UK and overseas … Perks and Benefits: Competitive Salary: Attractive compensation package based on experience and expertise. Comprehensive Benefits: Health, dental, and retirement plans to support your well-being. Professional Growth: Opportunities for continuous learning and career advancement. Cutting-Edge Projects: Engage in groundbreaking engineering projects that impact the industry. Collaborative Environment: Work alongside industry experts in a dynamic and innovative setting. PLEASE More ❯
a truly global brand are seeking experienced Business Architect to assist in there Digital transformation across all platforms. The role holder will provide proactive proposals to the business for continuousimprovement and innovation or cost optimisation, ensure correct security and IT policies are in place to minimise business risks and manage cost down by simplifying the IT … that address the tactical and strategic goals for the business while sustaining and driving further process standardization across the Enterprise through your evaluation, design and solutioning for process improvement requests. Help define business requirements for new initiatives and gather current business requirements and user perspective for process improvement design. Identify integration opportunities for business system management More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Morgan McKinley
product vision. Refine new work into clear solutions that solve customer problems and drive business value. Partner with product managers and designers to create seamless, user-friendly experiences. Champion continuousimprovement across product and platform. Oversee product releases and ensure features deliver on their intended outcomes. What we're looking for: A technical mindset, with experience in … join? - Work on meaningful, innovative FinTech products with real customer impact.- Hybrid flexibility - 1-2 days per week in the office.- Collaborative, supportive team culture with a focus on continuous learning and growth. Nottingham (hybrid working) | Inside IR35 £500-550pd More ❯
guide delivery. Translate scientific requirements into clear product goals, impacts, and deliverables. Ensure that the pipelines integrate effectively with telescope systems, data archives, and international science data networks. Drive continuousimprovement in pipeline reliability, usability, and scalability to meet the challenges of petabyte-scale data processing. Represent the product to internal and external stakeholders, providing clear communication … to deliver value in an agile, iterative development environment. Experience in managing products in high-performance computing or large-scale data-intensive environments. Understanding of software engineering practices, including continuous integration, testing, and development Experience working in an international and multi-stakeholder environment Background in astrophysics, physics, or a related scientific discipline More ❯